2 Helpful Votes
Sail Date: March 2019
I've sailed many different Carnival ships, both new and old. I was pretty shocked at the condition of the ship, which is less than 10 years old. Whatever happened to ongoing maintenance? Our cabin had lots of dents and scratches. ... Read More
I've sailed many different Carnival ships, both new and old. I was pretty shocked at the condition of the ship, which is less than 10 years old. Whatever happened to ongoing maintenance? Our cabin had lots of dents and scratches. A couple of the lamps sticking out of the wall were loose. Our fiberglass shower had a huge crack in it. There were hundreds of tiles missing at the main pool. On to the good: The itinerary was great. We didn't miss Mazatlan and really enjoyed our overnight in Puerto Vallarta. Food is always good on Carnival and this cruise did not disappoint. Service in the dining room was not good. Very inconsistent spacing with our courses. It seemed like the servers were far too preoccupied with getting our kids food out early. On at least 4 nights, we had to leave the dining room because the next seating was about to happen. We had to rush through dessert and coffee was ordered but forgotten on multiple occasions. We are accustomed to fantastic, efficient service on Carnival and were very disappointed. Entertainment was great. We really enjoyed the main shows as well as the comedians. The cruise director, Lee, was great. Very visible and personable. Read Less
Sail Date: March 2019
I've been meaning to cruise on the Splendor for some time, finally got around to it and was so looking forward to it. This was my birthday cruise so we booked a cloud 9 spa balcony cabin with hopes of spending time in the spa. Plus ... Read More
I've been meaning to cruise on the Splendor for some time, finally got around to it and was so looking forward to it. This was my birthday cruise so we booked a cloud 9 spa balcony cabin with hopes of spending time in the spa. Plus we were looking forward to visiting new ports. The best part of our cruise was hands down our cabin steward Sharlene. She was wonderful. The next highlight was the Steakhouse, by far the best meal we had onboard, and highly recommended. MDR and entertainment were just okay, I was a bit disappointed in both. The worst part of my cruise was the spa, after finally deciding to spend the extra money on the spa cabin, I was very disappointed when the rooms and pool we're having temperature issues. I'm sure I will try it again on another ship, but was very disappointed that I could not enjoy these amenities while on the ship. Myself and several other guest did speak to management regarding it and received a $40 OBC and the standard we are sorry. Over all my sister and I had fun entertaining ourselves and already booked our next adventure. I'm very happy I got a chance to sail on the beautiful, funky pink ship, before she arrives in her new home in Australia. Read Less
Sail Date: March 2019
Food was just okay. Dining room staff was FANTASTIC. Too young and too loud Cruise Director. Wonderful Captain. We couldn't have been happier with the overall experience. A cruise is what you make it. We made it FUN! Embarkation ... Read More
Food was just okay. Dining room staff was FANTASTIC. Too young and too loud Cruise Director. Wonderful Captain. We couldn't have been happier with the overall experience. A cruise is what you make it. We made it FUN! Embarkation was incredibly smooth. You just walk on and your keys are waiting at the room. Mongolian Wok is the best. Be there EARLY! Music was all over the ship. We even played some Bingo. Our server Meyhela was awesome for dinner. We had Rika's table for sea day brunch. So great. The unique thing about Splendor is that it rarely felt crowded. 1000 kids on-board but plenty of room. Speaking of rooms, our steward Carter took excellent care of both of our rooms. He always had a smile, was rarely seen but our room was always PERFECT. Piano bar with Patrick was some of the most fun. Signing all night was hilarious. Read Less
3 Helpful Votes
Sail Date: March 2019
We expected magnificent decor but ended up on a Pink ship. The adult Serenity area was quiet but shabby. Deck chairs were splattered with paint. Cushions were worn, threadbare. Windows were hard to see through. There were worn rusted areas ... Read More
We expected magnificent decor but ended up on a Pink ship. The adult Serenity area was quiet but shabby. Deck chairs were splattered with paint. Cushions were worn, threadbare. Windows were hard to see through. There were worn rusted areas on the decks. Food on Lido deck was usually lukewarm or cold. Golden Pearl restaurant Creme brûlée’s was like my own egg custard, not real creme brûlée. Food was nice, but not at the level we expected. Strange decor looked like fried eggs overhead. The restaurant was a frustration just to get to as you have to go either down or up several decks to get to the back of the ship and then go back down... took us a while to find dinner. Kids took over main pool area. Extremely noisy. Impossible to use that pool. We will cruise with another cruise line. (Previously cruised on the Pride. It was a very different experience.) Read Less
1 Helpful Vote
Sail Date: March 2019
We had a nice time about the Splendor. Really enjoyed our spa suite and amenities. All the staff with the exception of the bar staff were very pleasant and seemed to always be smiling. The embarkation process was very smooth and ... Read More
We had a nice time about the Splendor. Really enjoyed our spa suite and amenities. All the staff with the exception of the bar staff were very pleasant and seemed to always be smiling. The embarkation process was very smooth and easy. We were among the first 50 aboard so we had first dibs on the seating and buffet. All the staff at the buffet were happy and willing to assist us. Met our room steward Sharlene.. what a very nice lady! Her and the team did a wonderful and thorough job on our suite every time we left. She came to us the first hour we were there and asked if we needed anything extra (towels, pillows, etc.). Our spa suite was nice and had lots of storage space and extra room. The bigger balcony was nice as well. We went to the spa and did the tour...signed up for some specials. Massages and accupuncture were very nice. Made our bodies feel more relaxed. The young lady at the desk.. I think was Tilana not sure on the spelling, always remembered us and would call us by name when she saw us. Ate in the MDR anytime seating. Had a different team the first few nights until we were seated in Gusti's area. WOW what a difference it makes to be seated where they are smiling and happy. Gusti introduced himself and his team.. from that point on he remembered our names and what we drank. We had nice discussions with them about how long he had worked there, where he's from etc. But he always took care of all his tables. Best part was the last night wacthing one of his team members cut the steak for the little girl. I can't remember his name but he smiled the whole time. Then off to do whatever else he does. We ate in the Steak house one night for our wedding anniversary. Sat next to a table where there was a screaming child that would not give up and the parents wouldn't do anything about it. Ate the Onion soup.. no flavor. Waiter came over and asked us if we wanted special salt on our steaks. We both chose the spicy salt. Steak came.. no salt or spicy flavor, just normal grilled steak flavor. Very dissappointed!! The best part of staff interaction during the whole cruise was our very first encounter with Marvin every morning.... We put the room service list out the first night for delivery between 7 and 7:30. Knowing how that works, we figured they would get there around 720. At 6:58 there was a knock at the door.. open it and see Marvin, a young man with a beaming braced-teeth smile and a cheerful good morning Mr. Lee.. then once inside Good morning Mrs. Lee... He appeared at our door every morning at the same time with the same smile and cheerfulness!!! What a way to start the morning! All the ports were nice to visit. We took the vans to see the area and would last for about 4 hours. Next time I think we will pay extra to get our own van so we can stay longer in some places and request to see other parts of the towns. We went to the shows a couple of times and just couldn't get into them. Not sure if this was the "B" group or what but they didn't sound good. Had a number of people around us say the same thing and then some were cheering and saying how good they are. If you want pictures on formal night.. I think it was deck 5 they had a bunch of different ones set up. We didn't know this until the next day when we were walking around. So instead of standing in line by the MDR Black pearl we could have gone down there and had some taken. Now onto that.. 2 - 8x10's cost about $50.00 so be prepared! Debarkation was easy.. didn't seemed rushed and was off the ship early. Captain was there as we left thanking everyone. Nice touch! Overall a nice relaxing way to spend our wedding anniversary. Will we do this again?? Of course we will! Read Less
3 Helpful Votes
Sail Date: March 2019
I chose this cruise because I wanted to do a 7 day cruise that was close to home, I only live about 35 min from Long Beach Port... I also enjoy the ports visited as well. I chose the time of year because knowing from previous trips down ... Read More
I chose this cruise because I wanted to do a 7 day cruise that was close to home, I only live about 35 min from Long Beach Port... I also enjoy the ports visited as well. I chose the time of year because knowing from previous trips down here how hot it can get, but I hit it just right, seemed like ports were no more than 78 degrees during day, with little humidity. Embarkation was the easiest ever, i mean ever!!! I got there at terminal at 11, the time i had picked - there was 2, yes 2 people ahead of me at the security checkpoint - went thru there in about 3 minutes, then they told me they were already boarding (way early) at 11:10, so i literally got to terminal and walked in like non stop to board ship, Great!!! Also, Important to note, if you are somewhat challenged or get short of breath easy, you have an option to take a elevator up to top level so you can get to embarkation gangway, because there are 3 long ramps to walk up. After 23 cruises with carnival I'm going to just give you some random thought about things that are different, or changes that I have noticed. FOOD INFO : For drinks at bars, many drinks, you will have to ask for a straw now, unless you buy a slushly type of drink, like your pina coladas, or daiquiris....So yeah, for soda, they will not give you a straw automatically.. The Deli : Its changed, and not for the better... They used to have a little grill there, where they can put your sandwiches in there and grill (toast) it for you, Gone. Now they have like a convection oven, takes LONGER WAIT, and makes your sandwich bread STIFF as a board to eat, Also gone, are their rolls, which I had loved for my pastrami sandwiches .. A disappointment since i love to eat there. Mongolian Wok : Always seems to be a big hit, remember its only open for 3-4 hrs a day... Also, if you like your noodles soft, ask them to cook longer... Last time I didn't know, and the noodles were kinda hard. BBQ : Upstairs, not frequented much by guests at all, a pity.. they serve bbq (grilled, you add your own sauce) chicken, some brisket, and pork... I think it would be a bigger hit if they had ribs... But its nice and quite up there, if you'd like to take your food up there. Breakfast : I always got to breakfast about 11:10am, cause I like to sleep in, but on this cruise anyway at that time, there was never any more than 7 people in line ahead of me which was cool. If your an egg eater, they have the regular watery (not less cooked that is) but watery soupy scrambled eggs....Or you could go to the egg station for an omelet... Just note, most if not everyone were getting omelets cooked to order, they can also order over easy eggs, most didn't cause most were getting omelets.. Bacon greasy usual, the sausage links looked as usual, like they are uncooked ( NOT THE CASE), while we're used to frying them at home with brown grill marks, carnival i think steam cook them, give them the lack luster appearance of being uncooked, and usually not hot. Burger Grill : Sad there is no Guys Burgers on this ship, they still haven't upgraded to Carnival 2.0.. But other than that, burgers are good, meaty patty... If your someone who doesn't like or can have cheese, by default, they make 99% of their burgers with cheese... Ask for a regular burger! The fries seemed to have changed as well too, I think they are better, and a little fatter than the past. Pizza Station : Pizza was good, if you like paper thin pizza with light sauce. This station can get backed up, I would go there during off hours, cause the line can be long, and time consuming!! Crew : Friendly as you would expect, helpful. Some of the casino dealers can be pretty cold - SOME, are not friendly talkative or fun.. They are all business, matter of fact style... Like just deal the cards as fast as possible and don't ask questions!, I said SOME! The one indian guy who works casino cashier was very nice, so pleasant, give him a promotion!!!!! And by the way, on this cruise anyway, the casino wasn't smokey at all, seems like they fixed ventilation, and i'm not a smoker. Ship : Music was everywhere and plentiful, lots of open seating everywhere. Still have those gawdy pink donuts everywhere. Dining room : Was good, as usual, friendly dining staff... The braised beef (pot roast ?) was to die for... But one night, got it sliced in chunks, another night it was one who piece together, hmmm ?? The roasted chicken was to die for too, loved it. I love their little breads too. CHEERS! Package : Yeah, I got that again... kinda wish I didn't this time... With all the food and then water milk juices at breakfast, and your two cokes a day, and the fact you want to have in mind to break even with your six $9.50 drinks per day, it can get kinda much. For ME, I said ME, I will just get the bubbles package, and buy drinks as I want them, and not try to "break even" and force in drinks.. Thats what would work best for ME, anyway. Stateroom : Nothing new here, I always seem to get too hot in the night with all the blankets, and yes, a/c is turned on all the way... and then when i remove blankets, i get cold... Also, they FINALLY got plastic laundry bags, instead of the flimsy paper ones, bout time!! Room service... I ordered the wings from their new pay section... They are like wing stop... kinda chewy and rubbery... I like softer wings... anyway, you choose the sauce and it comes with 8 pieces, all flats... comes with carrot and celery sticks Debarkation : Usual slow pace... They now no longer give you a customs form to fill out, which is a good change... There is something to be aware of though.... As you are leaving and going down to the long line to get your luggage, you are walked in a huge line that is in a circle, and they have a small litle opening to go in and get your luggage, if you miss that,you will just stay in the line up to the customs officer and you will have to go back and get your luggage. So just be aware of this, cause they don't let you know,, YOU have to be aware of it. Well thats about it, have a good cruise Read Less
3 Helpful Votes
Sail Date: March 2019
We like to sail out of SoCal so we got a balcony on deck 8 below lido deck (bad choice, massive chair dragging well into the night). Balcony was nice except for noise Food was very good, I've been on many other lines and their food ... Read More
We like to sail out of SoCal so we got a balcony on deck 8 below lido deck (bad choice, massive chair dragging well into the night). Balcony was nice except for noise Food was very good, I've been on many other lines and their food was on par with others, Cunard, Princess, HAL. We ate in no specialty restaurant's. BBQ restaurant was good as was the deli where I liked the buffalo chicken sandwich. Hamburgers were also very good. Dinners and service in MDR were great and breakfast was good in MDR. scrambled eggs in Lido were a little fluid. Cakes were great More lively with a younger crowd, on HAL I get run over with scooters, on Carnival it's children. I did not like the deck layout, no walk around Promenade deck. Entertainment was not that good. Princess much better Good fitness center, they have a rower . Our one excursion was a zodiac looking for whales, great fun found a mama and baby whales Read Less
3 Helpful Votes
Sail Date: March 2019
This cruise is perfect for people who want to relax. The ship was fantastic. We had the best service all around. The shows, comedians, piano guy was all entertaining. We participated in trivia with the fun squad. The best was when the ... Read More
This cruise is perfect for people who want to relax. The ship was fantastic. We had the best service all around. The shows, comedians, piano guy was all entertaining. We participated in trivia with the fun squad. The best was when the comedian hosted a trivia. The ports were easy to visit and stress free. Puerta Vallarta is beautiful, you must walk the boardwalk. We had a 12 yr old with us. She moved around the boat no problem. She made friends in circle c.We loved the service and attention we received through out the entire ship. You must stop at the coffee bar, great drink options and desserts. Our whole group said we would do it again once a year. The ship is pink, be prepared for pink everywhere. After a few days you don't notice. The new embarkation in Long Beach is so much easier, made the start of the trip faster and calmer. Read Less
1 Helpful Vote
Sail Date: March 2019
The convenience of where the cruise leaves port (west coast) along with the pricing make this an attractive cruise for my wife and I . We were on this same cruise 3 yrs ago. I can say the check-in process is better ( asking for an arrival ... Read More
The convenience of where the cruise leaves port (west coast) along with the pricing make this an attractive cruise for my wife and I . We were on this same cruise 3 yrs ago. I can say the check-in process is better ( asking for an arrival time) however the check out process still needs work. You are certainly reminded that you must be out of your room by 8:30 am on the last day ( Saturday) and you will definitely be reminded to be off the ship by 10:30 am! We have not been on other cruises so cannot compare others ( this was our 7 th with carnival) the rooms are clean and not a bad size and the balcony is a pretty good size for 2 adults. The decor definitely needs updating. The seats on the lido deck have almost no cushion left so you sink right into them . The biggest complaint on food is on the LIDO deck. The food there the is normally cold. The grill, tandoor, pizza and deli live up to expectation ( did not try the bar bq ) Staff were always greeting you, Entertainment was pretty good ( comedian John Dicrosta is hilarious,) The excursions were okay..but wow have they ever gone up in price. Hey Carnival most people just want to go to a beach.. I think you need more of those at an affordable prices. Families would like to play in the sand and water and not have to dish out big bucks to do it. On a more personal note we were shocked at the lack of supervision by staff in the casino when it comes to minors. The fact you are gambling, drinking and smoking should be enough to ensure security is better. We saw young children (10 and under) in the casino on a fairly regular basis. In one case we witnessed a minor helping his parents feed quarters into a machine. Yes the parents should know better but As a responsible corporation that should never be acceptable. Read Less
Carnival Splendor Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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