1 Helpful Vote
Sail Date: July 2018
This was our third cruise with Carnival, and hands down the worst. If you are a smoker or unfazed by the pervasive smell of cigarettes, this cruise is great. They allow smoking in the casino, casino bar and the lounge areas nearby Deck 5 ... Read More
This was our third cruise with Carnival, and hands down the worst. If you are a smoker or unfazed by the pervasive smell of cigarettes, this cruise is great. They allow smoking in the casino, casino bar and the lounge areas nearby Deck 5 midship. As a result, Deck 5 midship is saturated with cigarette and cigar smoke. Additionally, we saw vaping twice in line at the Black Pearl restaurant, and no staff seems to notice or care. We have not experienced this On our other recent cruises (Celebrity and Holland, as well as other Carnival ships) and therefore were totally surprised with the liberal smoking policy on Splendor. This ship is getting pretty old. We noticed much wear on the outside wooden railings and also on the surfaces of the aft swimming pool. Also, at times our stateroom sink water ran brown. The positives: the food was excellent as was the wait staff. We ate in the Black Pearl all seven nights and thoroughly enjoyed the selection and the quality of all our dinners. Breakfast in the Gold Pearl was wonderful, as well. The Lido buffet was perfect for lunches, too. Bedding was very comfortable and everything in our oceanview stateroom was very nice, except for the brown sink water. Waiters and serving staff were wonderful. Bottom line, we totally enjoyed the food and service throughout the ship. Ports: all three Mexican ports were a pleasure. The locals residents were very nice and when we said no, they were accepting and respectful. The harbor side walk in Cabo was surprisingly clean and we felt very safe. Highly recommend a boat ride out to the arch where the Pacific meets the Sea of Cortes. Amazing. We spent our day in Mazatlan at a hotel pool, which was perfect. In Puerto Vallarta we took an all day tour, including a seaside lunch of fresh fish and driving through several neighborhoods along Banderas bay. Beautiful town. In summary, except for the stench of cigarettes throughout midship Deck 5 and the very noticeable wear on this ship, we enjoyed this 7 day cruise. But, we will inquire before our next cruise regarding inside smoking policies, and never again cruise on a ship that allows it in the public areas as Splendor does. Read Less
1 Helpful Vote
Sail Date: July 2018
I love Carnival and I have been 3 times in the past 8 yrs and I have every minute of it. when my family came up with the decision to do a cousins cruise I said let do carnival and we did, it was 15 of us and we had a fabulous time hands ... Read More
I love Carnival and I have been 3 times in the past 8 yrs and I have every minute of it. when my family came up with the decision to do a cousins cruise I said let do carnival and we did, it was 15 of us and we had a fabulous time hands down and doing it again in 2020. I loved the staff they took very good card of us and keep the room clean and was always there when we needed something. At dinner we had great service (Golden Pearl Table 556 & 558 our servers were IDB Bagus, Victor & Shirly) I give them a 110% they gave us the best service ever and made my son's 21st Bday special. The only negative thing is that we had to pay for our souvenir cup separate when it was normally included in the price, other then that we were very happy. Sincerely Robin, Las Vegas Read Less
2 Helpful Votes
Sail Date: July 2018
A bit of background: My family and I have been taking various cruise ships with this similar itinerary from Los Angeles since the Viking Serenade sailed here (yes, that long ago). We do not get off the ship anymore, experiencing the ship ... Read More
A bit of background: My family and I have been taking various cruise ships with this similar itinerary from Los Angeles since the Viking Serenade sailed here (yes, that long ago). We do not get off the ship anymore, experiencing the ship is what we like to do. We've been on Royal Caribbean, Princess, and Carnival to Mexico, the Caribbean, and Alaska many times. Seasoned cruisers. BLUF: If you are currently booked on this ship, set your expectations **very** low, especially if you are seasoned cruiser. If you are not booked - do not book. Wait until Panorama comes or go on an entirely different line like Princess. Pay the extra money - it is well worth it. Highlights: Embarkation: We had assistance with embarkation/muster because we were traveling with a special needs person. Carnival did well with this. Dining room wait staff: Great and personable. Food was good, not exceptional, but good. No complaints. Zaya and Lena were great. And now, the lowlights: Parking: **NOTE** if you are going to park your car at the dock, the staff may direct you to an offsite structure. They told me to park "at Walmart." There is no Walmart. The next attendant said the structure is on 6th & Pine, but actually, it is past Pine on 6th street. There is NO signage directing you to this structure. No staff. I only found it because I happened to see a tour bus driving to it. Do a park & cruise at a local hotel instead - you'll be glad you did. Cabin: Filthy the moment we stepped on board. Layer of dust on the glasses/tray (I ran my finger through it), hair stuck to the shower wall, dried sauce (I hope it was sauce) on the small nightstand, and spare blankets stored under the bed that smelled like urine. No exaggeration - maybe a baby peed on it. Spoke to the steward, told him we thought the room had been skipped, and then they re-cleaned it. We never did get replacement spare blankets. In addition, no hot water - TWICE. We have never, ever, experienced cold showers on a cruise. First night was formal night! They fixed it while we were at dinner, after we had taken cold showers. Next night, same thing. I was livid to have to call again. It was fixed again. A fruit basket (filled with fruit that you could get from Lido) and a cheap bottle of champagne were sent. It was a gesture, but a small, very cheap gesture. Why not flowers? Why not chocolate strawberries? Something??BTW - my husband went to the spa to shower and said they had cold water too. :-( Ship quality: The ship is literally falling apart. All the mosaic tiles in any outdoor area are falling off the walls/steps. Everywhere. The decor is really harsh on the eye, and very dated. Silver foil wallpaper with pink polka dots and grey zebra-stripes. Seats are worn out in the Lido buffet. Wait staff: With the exception of the dining room service, the rest of the staff all seem tired, bothered, and even argumentative at times. On past cruises, everyone was treated like royalty and staff were personable and fun. Not the case here. It also seemed like the pool and main showroom were extremely short staffed. Not a waiter in sight. Camp Ocean: Our son went every night for two hours after dinner. The staff seemed friendly and energetic. The only drawback was that one staffer used a megaphone to talk to the children, which our son is sensitive to. It wouldn't bother other kids, but it wasn't great for ours. Breakfast in room: Not one order was correct. There was always something missing or cheapened. For example, cereal but no milk. Hot water carafe but only one teabag. They were usually on time, however. Entertainment: Tolerable. No orchestra during live shows. Only single or duo acts with one or two instruments, many with a pre-recorded soundtrack to play along to. They perform on the Promenade deck, not in any lounge. Cheap. Please note that if your cabin is anywhere near the atrium, there will be a full band singing on the 3rd floor and you will hear every note. Likewise for deck 6 fwd cabins, where you can hear both shows - speakers are situated right under the cabins. We did not go to bed until at least 11p every night of the cruise (which wasn't the greatest for our son). Shuttle post-cruise: The bus driver passed the street where he should have turned right for the lot. Instead of turning around, he made a left at the next street and proceeded to get on the 710 freeway. It wasn't until us passengers yelled out asking where he was going that he finally admitted it was his first day on the job and he was lost. Had no idea where he was going. The passengers GPS'd him to lot A. Really poor. We just could not believe our trip was ending on an even lower note. Special needs: On our last cruise with the Miracle, Dario, the Head Purser, gave us excellent personalized service throughout the cruise, even going so far as to call us every single day to see that we were doing alight. He escorted us onto the tenders without tickets. He escorted us off the ship at debarkation. All we got on the Splendor was a general welcome letter from the rep saying we should call if we need something. Disappointing. Summary: We still love cruising, yet this was the most disappointing one we have ever been on. This ship isn't scheduled for dry-dock until 2019 which is staggering, as it's on it's last legs. It should have been scrapped after the major disaster in 2010. Please, if you haven't booked yet, do yourself (and your family) a favor and save up a little more to go on another cruise line or wait until Panorama makes its debut. We will be doing the same. Read Less
1 Helpful Vote
Sail Date: July 2018
The service on the cruise was outstanding. My waiter Ciprian or chip was amazing always made sure we had everything we needed. Everyone on the cruise was very welcoming handbags helpfu. Getting on and off the ship went very smoothly. There ... Read More
The service on the cruise was outstanding. My waiter Ciprian or chip was amazing always made sure we had everything we needed. Everyone on the cruise was very welcoming handbags helpfu. Getting on and off the ship went very smoothly. There was 8 of us that cruises on the splendor, they always made sure to give us all the space we needed. The cruise gave us options once you got off the ship such as excursions and restaurants to go eat at or see. Entertainment on the ship was amazing. The shows on the ship they would do we’re so much fun and you could even talk to the cast afterwards. They were so sweet and fun to be around. The comedy shows we’re hilarious and they had family shows too so everyone can watch them. Certain nights they would hold deck parties and play music and just dance all night. On other nights they would hold movies out on the deck where everyone could lay out and watch them it was awesome. Read Less
Sail Date: July 2018
We stay on 8th floor and I would recommend to get a room with a balcony. since 1st day you will spend sailing on sea and the second two last days will spend at sea. Balcony give you a chance to have private time to read or meditating ... Read More
We stay on 8th floor and I would recommend to get a room with a balcony. since 1st day you will spend sailing on sea and the second two last days will spend at sea. Balcony give you a chance to have private time to read or meditating without all the interruption /noises that surrounding you from the public and you can lie in bed watching the sea through the window of the balcony. It was kinda hectic trying to get to the right port and find parking but , it's smooth sailing from there because once you get off parking elevator, a worker who direct you to the porter for your luggages then off to the dome for complete checking in. Embarkation went smooth and fast. Once you are on the ship, there will be two elevators exclusively that will take you directly to the lido deck for lunch and unwind. They have your room ready by 13:30PM with the keys in the sealed envelope by the door so you can wind down before dinner. The safety briefing was more organized and also went smoothly since we don't have to carry the life jacket with us like we used too. Dinner was ok, food can be better but we have servers Jan and two others names I did not catch since it was hard to remembered but they are all sweet, attentive and trying to give you what you needs and more. Our room is always clean by Paublo and Sarah. In fact all the workers there work very hard and non stopped. Some are more sweet than others but ours I feel were the best in what they do. They do make you feel like family even though it is only 7days cruise. The nightly entertainment is lovely, it was part of our high light to end the night. Only complaints I have is I wish it was longer. Our cruise director Leon, he is so funny and always lively. Shopping deck was decent , I just browse through and couldn't find anything that really catch my eyes -We did buy the bubble program( all the sodas you can drink) but i think I will skip that next time since it is not worth the money and you have to stay in line at the bar to wait for bar tender to get you the drink ,you will still have to sign for the slip plus tips each time you get a soda, only time you don't have to sign any slip is when you are at dinner time . -Excursion wise, we like the sea safari by Vallarta adventures the best in Puerto Vallarta because you get to ride on speed boat, ,horses, swim under waterfall, snorkeling, beach and have a nice buffet lunch with open bar all in one excursion. Mazalan we took the city tour and it was ok since we briefly learn the rich history of the town has to offer and we did have some nice photo shots Cabos was too hot, the best part was the water taxi that took us from the ship to the port but because of the limited time and weather was so hot we did not last more than one hour there before we went back on the ship -Pictures galore and you can not escape from buying less than one to bring back home for memories Disembarkation went quick as well since they allow you to take your suitcases along when checking out. We got out and to our car by 8:45AM instead around noon like it was before. I truly enjoy this lay out of itinerary since it allow me to relax/rest before the ports and after the ports Read Less
Sail Date: July 2018
We just got back from our first cruise on with Carnival on board the Carnival Splendor leaving out of Long Beach CA & traveling the Mexican Rivera - I found the experience to be in line with expectations but nothing amazing. We ... Read More
We just got back from our first cruise on with Carnival on board the Carnival Splendor leaving out of Long Beach CA & traveling the Mexican Rivera - I found the experience to be in line with expectations but nothing amazing. We had previously only cruised with Norwegian on their Gem class ships & found that while the Splendor technically had everything we needed - it didn't wow us or really have anything outstanding. The Splendor seemed to be missing out a few key things for us; public spaces (a lot of the public area on the Splendor is near the Casino & smells of smoke), dining options (felt very limited & that we were pushed to the buffet, which we avoid at all costs), & the Spa experience (the layout on this ship makes it less than ideal - not very relaxing, multiple disconnected rooms, & noisy). The ports on this cruise seemed like good options initially, but once in port I found that I didn't actually enjoy them much. Cabo is not my scene at all, the trip & time at Medano Beach was not relaxing - way too many vendors attempting to sell things. Mazatlan didn't look appealing based upon where we docked, so we stayed on ship that day & did spa treatment. In Puerto Vallarta we found the location of the dock in relation to the things we wanted to see less than ideal & once on the beach area encountered the same issue with vendors approaching us during a meal. I'm sure that many people enjoy these ports (as evidenced by younger members of our party) but they just aren't for me. So what did I like? Since everything above seems mostly blah. The entertainers on board were great. The style of shows (basically a musical mashup) was well put together & performed. They managed to keep the attention of a wide age range & made some of my less favorite songs enjoyable. The Fun Staff were very nice & approachable throughout the week. They made us feel welcomed & engaged during trivia, events, etc. They really work hard to keep you entertained during those sea days. The Staff overall was very nice & warm. The bar-tenders get to know you and your preferred drink within 1-2 days. The dining staff address you by name & know what types of dishes you might like, how you want your baked potato, etc. The Embarkation & Disembarkation process is VERY smooth at the long beach terminal. In comparison to the way that we checked in/boarded in Seattle & New York this was much quicker & focused on less waiting around. All in all it was an ok experience - nothing outstanding happened (other than discovering that the Mexican Rivera might not be for me) BUT it fit into our schedule & allowed us to spend time with same family who were also on board. I'm in no rush to take another Carnival cruise, but wouldn't discourage others from going on board as long as they have realistic expectations. Read Less
1 Helpful Vote
Sail Date: July 2018
My son and his wife who live in China were home here in Southern California for a visit and they treated me to this Mexican Riviera cruise. I've taken this itinerary before and like the fact that we didn't have to fly anywhere to board ... Read More
My son and his wife who live in China were home here in Southern California for a visit and they treated me to this Mexican Riviera cruise. I've taken this itinerary before and like the fact that we didn't have to fly anywhere to board the ship. Before sailing I read many of the passenger reviews of the Splendor and noted that there were a lot of negative comments. Many of these complaints were about the decor of the ship and things that wouldn't bother me so I didn't let that affect my attitude. I disagree that the ship looks "tired", as that wasn't my experience at all. We had an oceanview cabin on the Riviera deck which was spacious enough for all three of us. Our cabin steward (Erfan) was awesome and always had our room made up quickly. My daughter-in-law was enchanted with the towel animals! I thought the food was just okay. I remember the dining room selections being a little better than they are now, but every night I found something that wasn't bad. Our wait staff was very good, especially Sorina, but the service was a little slow coming from the galley. The Lido Deck food was actually better than I remember from before. The most popular food was the Mongolian Wok but the lines were so long that I never tried it. Breakfast had many choices. Carnival really needs to get a better brand of coffee, though. It wasn't good. Shore excursions booked with Carnival are WAY overpriced. We found the same or similar excursions in the ports that were much cheaper. I definitely would recommend taking the excursion to Yelapa from Puerto Vallarta. We used the Beachboy company and it was a lot of fun. There is really only one thing I can think of that needs improvement and that is the Cruise Director. We had this annoying British woman called "JJ" who had this raspy hoarse voice that was very hard to understand, she stumbled over her scripts and was generally just horrible. I hope that Carnival replaces her. I would cringe every time I heard her over the loudspeakers! Entertainment was just so-so. The big production shows featured a lot of singing and dancing; the dancing was good but the voices were not. The late night comedian wasn't very funny. Embarkation and debarkation was efficient and now that they allow you to take your luggage off the ship yourself it takes WAY shorter of a time. Read Less
Sail Date: June 2018
Chose this cruise due to date - 25th wedding anniversary. We have done this itinerary with another cruise line before. We have been to the port cities before, so this time we did off- shore excursions. We did the luxury sail in Cabo ... Read More
Chose this cruise due to date - 25th wedding anniversary. We have done this itinerary with another cruise line before. We have been to the port cities before, so this time we did off- shore excursions. We did the luxury sail in Cabo San Lucas. Exceeded our expectations with food and hospitality. We chose the excursion to Las Caletas Beach in Puerto Vallarta. It was fabulous from the entertainment on the boat to paradise at the beach. We had a nice lunch on beach, hiked through the tropical jungle, zip-lined into the ocean, snorkeled, but ran out of time to try out the kayaks. One of the highlights of the cruise was dinner in the steak house; it was a wonderful fine dining experience with excellent food and service. Another highlight was singer, Edd Carr. He made our anniversary very special as he sang and we danced to our song. Dinners in the Black Pearl were very good, as were breakfast and brunch in the Pink Pearl. We would definitely recommend this cruise. Read Less
2 Helpful Votes
Sail Date: June 2018
My 11 year old son and I took a 7 day cruise to the Mexican Riviera June 23. We arrived to the Long Beach port early and were pleased to find we were able to enter the ship before our scheduled time. Although we've cruised the splendor ... Read More
My 11 year old son and I took a 7 day cruise to the Mexican Riviera June 23. We arrived to the Long Beach port early and were pleased to find we were able to enter the ship before our scheduled time. Although we've cruised the splendor before I was happy to see that the ship is well cared for and still has it's former personality intact. We had cabin 2372, it was nice and clean with a good picture window. Our first excursion was the dolphin experience in Cabo, definitely recommend, although I wish we had more time with the dolphins. Mazatlan was the deer Island excursion, The island has a beautiful beach and the barbeque was good, I found the beach perfect for snorkeling and safe swimming, great choice for families. For us, the best excursion was the Hyatt in Puerto Vallarta, beautiful location awesome beach and fresh food I will definitely be back there for another vacay. The service and food aboard the Splendor was greatly improved from past experiences. I really enjoyed the gold pearl dinning room and our waiter Jerry and team. I would have to say for the money I found the Carnival Splendor a great Value and highly recommend it! Read Less
5 Helpful Votes
Sail Date: June 2018
Disclaimer: This review has nothing to do with the medical evacuation, weather, or the itinerary changes we experienced on this sailing. This review is based entirely on our on-board and ship life experience. Empress (Deck 7 AFT) ... Read More
Disclaimer: This review has nothing to do with the medical evacuation, weather, or the itinerary changes we experienced on this sailing. This review is based entirely on our on-board and ship life experience. Empress (Deck 7 AFT) Balcony Room; Reservation party of 4 My wife and I are experienced cruisers, with over 30 years combined on various cruise lines and routes. We understand and appreciate the "old school" ways - when you would stuff the envelopes with cash tips at the end of the week in appreciation for the service you received. We understand how prepaid gratuities have deteriorated service and affected the lifestyle of cruise staff on-board. To compensate, we still tip the old school way on top of the prepaid gratuities. We are fairly easy to please and love sailing. In fact, this is the first review we've ever decided to write, because we felt it was necessary. We had big expectations for the Splendor, despite a poor review given to us over lunch during a chance encounter with a Splendor passenger in Belize last year. She had nothing good to say about the Splendor. I thought she was exaggerating, or perhaps being a bit "snooty." Despite her advice to avoid the Splendor at all costs, we booked a 7-day from Los Angeles to the Mexican Riviera on the June 9, 2018 sailing. The cruise itinerary itself had quite a few changes because of Hurricane Bud. Many passengers were disappointed and abandoned the cruise on day five, receiving a 110% refund (which at the time, was word-of-mouth on board and not announced by Carnival - at least not to us). We advocated for Carnival based on the unpredictable Mother Nature and elected to stay on board and continue spending money, etc. For that, we received a future cruise credit of 100% with a cut-off date of December 13, 2019. A far cry from the 110% refund, which we have now confirmed was given by Carnival Corporate to those who left the cruise ship. From day one, this cruise ship was unimpressive. The food was repetitive. In fact, I don't recall one lunch or Lido buffet which had any variance in food choice. The only popular choice was the Mongolian Wok, which was food made to order. Unfortunately, this food choice had a line which wrapped around into the elevator areas and an average 45 minute wait time the entire week. The grill advertised chicken sandwiches and all types of grilled choices. However, when we asked for a chicken sandwich, the chef looked at us like we were crazy. All that was available was hamburgers and hot dogs. We settled and made the best of it. The 24-hour pizza choice was hardly 24-hours. We were lucky to find someone there at 2:00 PM. There was never any pizza readily available. For every order, there was an extensive wait time. On countless other ships, we have had sliced pizza choices available and on-display for a quick snack midday or late night. The entertainment was the worst we have ever experienced. Each day, there was no music at the main pool area until around 2:00 PM. Even then, it was either a single steel drum player with accompanying CD track, or a DJ with obnoxious tunes. Never a live band and certainly not that island music feel we have had on prior cruises. Only once did a band make an appearance on the pool deck, which was at 11:15 PM one night for a glow deck party, which was attended by about 30 people. On one of only three sail-aways, from San Diego (alternate port of call), there was NO music or festivities on Lido. Instead, they started the movie Star Wars. Some fans were excited, most were dumbfounded. Our final sail-away from Ensenada (alternate port of call) was the same thing - no entertainment, dancing, etc. for the sail away. The main pool layout is simply odd. No Jacuzzi at the main pool and a lot of shade because of the design for the retractable roof. You have to walk upstairs or the aft to use a Jacuzzi. Bar choices on lido near pools are limited and were constantly backed-up. Once you left deck nine for anything higher (Jacuzzi, sports area, mini golf, water slide), there were no bars. And, you definitely wouldn't find a pool waiter. We were constantly up and down stairs trying to get drinks. Bartenders were rude and in no hurry to help, and we tip well! We did find two or three we liked and stuck with them., even if it meant walking all the way to the other end of the ship from where we were. All week, the ship advertised the "Playlist Productions" evening shows on the big screen as "EVERY NIGHT." T his was false. In fact, it was only on four, maybe five nights. Also, the video advertising was completely misleading. It showed a fantastic and dramatic performance for the 80s show. When we arrived, it was just the performers seated on stools in front of the stage curtain singing medleys, with hardly any dancing. And no, the seas were not rough that night. The dining room was average as far as food quality. Not too many complaints there. However, service was awful. Perhaps it was our mistake electing for anytime dining. We've mostly done late dining with a dedicated waiter. At one point, on the first formal night, we had three courses of plates stacked up on our dinner table. We were so surprised by this, we simply got up and left. Nobody even noticed. We were seated near the entrance, so I decided to walk by 20 minutes later and take a peek. The plates were still there. I almost handed this particular waiter a $20 bill when we sat down. Perhaps I should have. I'm glad I didn't. The cabin (balcony - empress) was acceptable. The only complaint here was that it had only one outlet. People were looking for outlets on the ship in order to stay charged on multiple devices. In fact, it became is running joke among passengers who were diving into the Alexandria Library to charge laptops, iPads, phones, etc. On debarkation day, we coincidentally found an inconspicuous outlet on the ceiling in the bathroom inside of a weather cover. Go figure. If you chose the Splendor, look for this one. The positives: Boarding was the easiest we've experienced (Port of Long Beach). The new terminal was nice and staff was wonderful. The cabin queen bed was very comfortable. The cruise director, Steve Knisley ("Steve from Canada") was superb. You could tell he was very much affected by the dissatisfaction of passengers. This was his first week on the ship, and according to him, it was only a short term contract. We have explored itineraries for 2019 with our credit. We have found several that match dates which coincide with our kids' school schedule on the west coast. Unfortunately, they are all on the Splendor. Our last cruise was a shorty on the Inspiration. We've also sailed the Imagination back in the late 2000s. The Inspiration blows the Splendor out of the water - pun intended. This trip, with all on-board expenses, cost us over $4,000. Bottom line - never again. Read Less
Carnival Splendor Ratings
Category Editor Member
Cabins 3.0 4.4
Dining 3.0 3.8
Entertainment 4.0 3.6
Public Rooms 3.0 4.0
Fitness Recreation 5.0 3.9
Family 5.0 3.9
Shore Excursion 3.0 3.8
Enrichment 1.0 3.2
Service 3.0 4.2
Value For Money 4.0 4.0
Rates 3.0 4.2

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