1,480 Carnival Splendor Cruise Reviews

Never again.No customer service.Food poor so many people sick .Was advised 55 in one night.Food is laid out on trays hours before buffets open .They only thing they don't charge money for is your oxygen.Give them time.Horrible greedy ... Read More
Never again.No customer service.Food poor so many people sick .Was advised 55 in one night.Food is laid out on trays hours before buffets open .They only thing they don't charge money for is your oxygen.Give them time.Horrible greedy sloppy ship.Witnessed 14 and 15 year olds gambling in casino.Kids playing in casino while parents play pokies. Carnival had no security in casino didn't care as it was money.Greedy greedy company.Most people sit smoking on the decks because there's nothing else to do .If they gave me a ticket on this horrible ship I could not give it away in all good conscience as I know what's it's like. I was told by one guest there granddaughter was sold a cocktail of kiss on the lips because kids are given there own charge cards.Poor everything.Never again.The delays were extensive getting on 3 hours to get on ship.poor entertainment nothing worth anyone's time Read Less
Sail Date March 2020
Best to just do in point form. Most of other reviews I have read are all true. Bad points. Ship has strangest decor like the Spirit and Legend, different lets say. Entertainment started out good, but faded rapidly as cruise ... Read More
Best to just do in point form. Most of other reviews I have read are all true. Bad points. Ship has strangest decor like the Spirit and Legend, different lets say. Entertainment started out good, but faded rapidly as cruise went on. Sanitation was non existent for 7 days, then suddenly it's a priority ( obviously lots of people became sick). Dinner at the bistro was sad, very little choice. No room to sit on deck 3 I think it was where reception is located and they do lots of trivia etc, all read by Spanish fellow that has the strangest sounds in English. KIDS wild everywhere especially worse each day, no control. Our room had no hot water for 4 nights then another room had nothing but problems and noises - all they offered was a few drink vouchers. Water from the ship for tea and coffee and cold water tasted terrible for days, complained to desk and they thought I made it up, but most guest were tipping tea out and pulling faces after tasting, came good just before end of cruise. Trivia - must be a shortage of questions as same trivia 3 out of 4 days! Good points. Dining room was excellent, best we have had in 47 cruises. Maybe just lucky.? Water slides were great. Because we went to Port Vila the on board duty free for alcohol were same price as in port give or take a dollar. Prices on board were in Australian dollars - drinks etc a bit more expensive then some other ships eg beers were $8 and wine about $15. Guy's hamburgers were great, also Indian and other outlet which did toaties etc but only open till 5pm. Staff all looked like they didn't want to be there. Laundries on board and no charge as some computer problem. Ice cream dispensers around ship. Pool attendant watching and controlling kids. Read Less
Sail Date March 2020
My wife booked the cruise this time and did very well as always. The Splendor is a very nice ship which we were pleased to be aboard. We sailed at a very turmultuous time with covid19 on the rise. I cannot praise the staff ... Read More
My wife booked the cruise this time and did very well as always. The Splendor is a very nice ship which we were pleased to be aboard. We sailed at a very turmultuous time with covid19 on the rise. I cannot praise the staff highly enough on this. Their diligance and professionalism was fantastic in every way. Yes we missed several ports that were planned But at no fault of Carnival, the captain, the crew or the ports. In whatever way possible they tried to give us the best possible experience. The portside entertainment whilst in Port Vila from the local musicians was great. Fahrenheit 555 was deliciously awesome you have to try it. Casino staff and management absolutely amazing. We had so many good conversations whenever we were there. Wait staff 1st class thankyou Daniel, Patrick, Sumali, Jose. HUGE Thankyou to Mateo, Ivan, Jodie, Gladys, Larry, Mihai and all casino crew Ryan, Roan, We had a blast. Black Pearl staff and Gold Pearl staff you all Amaze me. How you carry those trays, balance everything like watching juggling. Evening waiter entertainment was so fun. Thankyou Angela, Leilani, Putu and all we met during our dining experiences. "You Hoo, Yummy Yummy". Read Less
Sail Date March 2020
Close to home, part of a group we have travelled on many times (Princess, Cunard, P & O International & Holland America), but this was all so different. Before we left we received an email that stated there would be extra health ... Read More
Close to home, part of a group we have travelled on many times (Princess, Cunard, P & O International & Holland America), but this was all so different. Before we left we received an email that stated there would be extra health checks, what a joke, we signed a piece of paper & we were on board. Our biggest shock was there was no hand sanitation enforcement, didn't happen until the last few days of the cruise, and that was hit & miss, outside the dining room no-one supervising & many people just walked past. Overcrowded, terrible dress code, even on Elegant night in the dining room had to suffer bogans dressed in muscle shirts, board shorts & rubber thongs. Sorry I don't want to share a meal with hairy armpits. Met some lovely families with young kids who wouldn't even let their kids in the pool LOL We were on a cruise to the tropics. PS: it was not school holidays! Children running unsupervised everywhere putting themselves & others at risk, children were served soft drinks at the Casino Bar sitting on stools in the evening. No lounge bar was opened for pre dinner drinks, never saw the bar operating once in 10 days in the Cool Lounge, Piano Bar only open for about an hour later (after dinner). Won't go on any more, guess you have the picture, so I'll add some good things. Our room stewards were great, only do the room once a day, but that was okay. Good waiters & the food was okay, just restricted. Loved the singing waiters, and we booked a Ocean Suite but was upgraded to a Grand suite. The suite was huge with lots of cupboard space, spotlessly clean, a bit dated but every thing worked. Read Less
Sail Date March 2020
Decided that as this was a fun ship we would take our youngest daughter and eldest grandson with us. We were so looking forward to the experience but unfortunately we were a little underwhelmed. The colour scheme of the ship reminded us of ... Read More
Decided that as this was a fun ship we would take our youngest daughter and eldest grandson with us. We were so looking forward to the experience but unfortunately we were a little underwhelmed. The colour scheme of the ship reminded us of Willy Wonka - tacky. We were advised four days before the cruise that the Isle of Pines was not allowing cruise ships to dock. (Coronavirus). We were diverted to Moreton Island where were to drop anchor and spend a number of hours there. Well as much as they tried to get the boats to dock alongside the ship to pick up passengers to go to the island were in vain. This meant more time at sea. We did get a few more hours in Noumea and time to go snorkelling but the communication on the pier was terrible. We were told to meet our guide once we got off the ship but instead were ushered on to a bus even though we said what we were doing. We eventually met up with our group near the passenger terminal. Great shore excursion (snorkelling). Felt being on board for 6 of the 7 days was too much. Felt that the ship was not designed well as we needed to go up stairs or lift to move to the back of the ship and then down again to dine. The live shows at night were great - the best entertainment on the ship. Felt that a family friendly cruise did not need to have the Casino in full view of children - we had to walk past it every night to get to dinner. Would not be allowed on land. Pools were quite small when you have a full ship - no room to move. Food selection was reasonable. The shops were overpriced and some were in $US which makes no sense if you have left an Australian port. Over the top photography every night almost to the point it became annoying - and overpriced. It seems all the company wanted to do was get us much money out of you as possible. Cabin was basic but comfortable- we did have an ocean view. Not real big for 4 people though. Will need to try another company to see if my expectations are totally warranted but based on what we experienced not sure we will travel Carnival again. Read Less
Sail Date February 2020
We Chose this ship as we were under the impression that after having a recent refit etc and having been on Carnival Legend we actually thought Splendor would be great, how mistaken were we. The embarkation and disembarkation processes ... Read More
We Chose this ship as we were under the impression that after having a recent refit etc and having been on Carnival Legend we actually thought Splendor would be great, how mistaken were we. The embarkation and disembarkation processes were not too bad but they were the only good things. The whole boat was filthy when we first boarded and when we got to our cabin we had asked for two single beds and a double bed was made up, when the double was seperated and i went back into the cabin I stood on a rather large hair pin left by a previous passenger. I tried to find the stateroom steward to no avail and only saw him twice fleetingly on a seven day cruise.Four days before our cruise we were advised that Isle of Pines was closed,(the Australian Government had posted this information a week and a half to two weeks prior) so we would be going to Moreton Island, when we got there we were told we could not go ashore as the weather was too bad but they still launched at least five tenders which all passengers could see thus if the weather was too bad they were putting their own crews lives in danger. It was learned later that for at least four previous cruises nobody could get ashore at Moreton Island so why go there. The food in the Lido Bistro was lukewarm at best and the service was non existent, bar and waiter service was also nonexistent and there were children playing poker machines in the casino and staff had to be told but it still happened all day every day. The serenity lounge was overcrowded and there was also a group of girls flashing their breasts at everybody, these same girls were later seen on the smoking deck pole dancing and flashing in front of elderly passengers and children, it was also noticed that there may also been some nudity photos of these girls taken. There were fights onboard every night to which the security seemed indifferent and the same can be said about the underage drinking that went on and if Carnival have a responsible serving of alcohol policy then they don't on Splendor. There are many, many more things i could put up on here but they would take up too much room. And before anybody ask there were complaints made and ignored Read Less
Sail Date February 2020
Tacky decor, way too much pink. The ship was meant to have been recently refurbed but I don't know what they refurbed because things in the rooms were broken (lamps, bedside tables). The mirror in the bathroom had been moved however ... Read More
Tacky decor, way too much pink. The ship was meant to have been recently refurbed but I don't know what they refurbed because things in the rooms were broken (lamps, bedside tables). The mirror in the bathroom had been moved however the old holes werent patched. The staff were not friendly, apart from the cabin staff and the 3 staff we had in the dining room. The food was absolutely awful. Only 4 options of salad and mains in the bistro and a lot of the food was tasteless and cold. The bistro had 4 sections but they all had the same food. However the chocolate soft serve was amazing and tasted just like a chocolate paddlepop. The dining room had almost the same menu as the bistro. The ship is not easy to navigate and we often got lost, especially trying to get to the dining room as you have to take multiple lifts and walk to the other end of the ship. We cruised to tasmania and it was incredibly rough on the way there, so bad so that they had to cancel our port in Port Arthur. Stayed docked overnight in Hobart. Tasmania was beautiful. We asked about getting off to fly home but were told we werent allowed to, even though we were still in Australia it was an international cruise line. Thankfully it was much smoother on the way back so we were able to enjoy it more. Would not recommend this cruiseline to anyone and will not be sailing with them again. Read Less
Sail Date February 2020
I did not enjoy this experience. Over crowded, badly organised from the beginning. Our first thing was the master. We had to stand around waiting for so long some of the elderly were starting to get ill. Then our first meal in the Gold ... Read More
I did not enjoy this experience. Over crowded, badly organised from the beginning. Our first thing was the master. We had to stand around waiting for so long some of the elderly were starting to get ill. Then our first meal in the Gold Pearl, was a disaster, giving us food we didn’t order. A storm meant we missed out on Port Arthur so we were in Hobart for two days. I thought they could have given us a free trip, via bus to Port Arthur, but know it was very costly. They is so much waste, food is left everywhere, I saw pizza crusts in the lift a couple of days. So many bogans on board. They should refuse service. Too cold to swim, activities lame, bingo, trivia? Beds so uncomfortable, soft foam. Piano bar only good entertainment, but be early limited seats. Steward, Guntur was the only good thing Read Less
Sail Date February 2020
My 4 day cruise to Morton islands leaving sydney the 6th Feb.The service in the restaurants was great and the food but that's where it stops, too many bogans swearing and drunken people. The dress code was poor and not much ... Read More
My 4 day cruise to Morton islands leaving sydney the 6th Feb.The service in the restaurants was great and the food but that's where it stops, too many bogans swearing and drunken people. The dress code was poor and not much entertaiment during the day and found the staff not happy compared to the P& O staff. There was no control over handwashing at the buffet and before you enter the boarding on ship, the toilets are filthy and no paper towels and some hand dryers not working. I've taken 45 cruises and it's hard not to compare but this particular ship is poor compare to the carnival spirit. The cleaning of the inside lifts can be upgrade too many drinks dropped on the floor and tables not cleaned. The spa not always open at the spa & beauty place on deck 11 due to water spilling over to the corridor, the steam room dirty and some of the heat beds not working but on a good side they did refund my money. Thumbs down on this particular ship and will stick to Royal Caribbean & P&O , Princess Read Less
Sail Date February 2020
I think this carnival cruise is pretentious type. I was not really impressed with their buffet menu, especially their breakfast. They have app to check the program, where to eat and chat with other passengers. Unfortunately, for chatting ... Read More
I think this carnival cruise is pretentious type. I was not really impressed with their buffet menu, especially their breakfast. They have app to check the program, where to eat and chat with other passengers. Unfortunately, for chatting feature was not working most of the time for us so it was a waste of time. The breakfast are flat and boring. Sometimes in their app showing that their buffet is open but when you get there, there was signs that the buffet is closed. In the rainy/wet weather, even worse. There was not enough good entertainment / activities that is fun. The water will in the slides are not heated so at the top deck, it was windy & cold. I also lost one of my AirPod and report it almost every day but no update was given. When we were leaving, we supposed to receive letter / memo to advised our checkout zone but many of us never received any. In the fine dining area, only on the last day they show us the kids menu. I think they have to train their staff much better in the customer service. Before we sailed, I had some inquiries over the phone but again the customer service agent hang up on me before I finish my inquiries. Read Less
Sail Date February 2020
This was our 7th Cruise and we chose Splendor because it was supposedly refurbished and we enjoyed Spirit so much. I believe a cruise is what your make of it and we enjoyed ourselves, but somethings were disappointing. The ships decor I ... Read More
This was our 7th Cruise and we chose Splendor because it was supposedly refurbished and we enjoyed Spirit so much. I believe a cruise is what your make of it and we enjoyed ourselves, but somethings were disappointing. The ships decor I think is very ugly unfortunately, ceilings very low and areas very dark. The glass lifts are like walking into a hallway very narrow. Overall the ship is very hard to navigate because nothing flows, only deck 5 runs front to back, so you would have to go up a level walk across and then down a level to get to the pub and restaurants. Firstly we stayed in a suite which was very old dark and dated, maybe they put new carpet down. I know the showers on most cruises arent the best but these were the worst, no pressure and temperature fluctuations. We were in a party of 6 and you could pre-book your table 10 minutes prior to seating if all your guest had paid to go on the hub app. You cannot contact the dining room until it is open. Weird thing is not once did we get a table for 6, it would be seven chairs or ten chairs and eight. But when we did book for eight people we got a table of nine. this became a bit of a continuing joke. Food tried to be fancy had some nice and not so nice meals. We enjoyed the Red Frog Pub and the trivia was entertaining, the casino poker machines were very stingy. The Carnival shows in the theater were not so great. It would have been nice if they had a price list for their services at the Spa. When I asked them their excuse was they only print one brochure for all their ships world wide. But nothing is stopping them from printing their own price list. As for Ports we had 2 (Lifou and Isle of Pines) cancelled and Vila was a substitute unfortunately it was a Sunday the markets were open but only 2 shops in town. We were to leave port at 2.30, but when Isle of Pines cancelled they extended our stay till 8pm and everythings was closed off and on the ship it made no sense. Lastly the carnival hub app is soooo bad constantly having no connection. We enjoyed ourselves anyway and will be going on another cruise , just not on this ship. Read Less
Sail Date January 2020
This cruise was very average and nothing to recommend people on, most of the staff are fantastic (and completely over-worked). The ship was OK but looking poorly for a twelve year old ship, and the layout as good once you got ... Read More
This cruise was very average and nothing to recommend people on, most of the staff are fantastic (and completely over-worked). The ship was OK but looking poorly for a twelve year old ship, and the layout as good once you got accustomed. Hygiene is not Carnival strong point, so you have to be pro-active here as most of the passengers are not. The Good: -The kids facilities are good, the water parks and ocean camp are excellent, the Cat in the Hat activities are very good too. -The buffet was better than some other ships I've been on but the food don't change at all. -The Red Frog Pub had a good vibe. -The stateroom was cosy and clean. -Good movies on the pool deck at night. The Bad: -The dining room food and service was very average, less of 'The Show' and more of imaginative food please. -The theatre shows very average except for the Illusionist who was great. -The bar service was slow. -The cruise director was very average and basically called the passengers bogans! -The photos are too expensive and mostly poorly shot. This ship is positioned at the cheap and of the market, but I had the feeling that Carnival was cutting expenses everywhere to total maximise profit at the passengers enjoyment. Read Less
Sail Date January 2020
My husband and I aged 54 and 52 had an interior room on deck 6 (6376) for a 9 day South Pacific cruise at a total cost of $83 per day each, now thats exceptional value. As the old saying goes "You get what you pay for". ... Read More
My husband and I aged 54 and 52 had an interior room on deck 6 (6376) for a 9 day South Pacific cruise at a total cost of $83 per day each, now thats exceptional value. As the old saying goes "You get what you pay for". The ship overall look is older style with very gaudy decor, clashing colours and overall ugliness in some areas. "You get used to it". Stateroom was a good size clean and comfy. Food was a hit and miss. Some good choices in the Lido and some not so good. Sandwich bar is excellent, also liked most of the food in the Black Pearl dining room restaurant. Most staff where very good, a few seemed brash or uninterested. Unfortunately we missed 2 Island days, Lifou and Isle Of Pines, due to the Corona Virus scare. Island officials closing the Islands to ALL cruise ships until further notice. Ship gave all passengers a $25 credit to compensate for this. Instead of Lifou we went to Port Vila and a day at sea instead of Isle Of Pines. Ship holds a lot of passengers and finding seating especially near the 2 pools was usually impossible unless you staked your claim before dawn. Hygiene practices were nearly non existent. I hardly ever saw anyone use the hand sanitiser before entering eatery areas. Entertainment was very mediocre actually worst we've had on our 7 cruises. Please be aware if you have sailed on the Carnival Spirit and expect this ship to be on par, you will probably be disappointed. We will not be returning to Splendor even at the budget price. Read Less
Sail Date January 2020
Having sailed with carnival before on the legend I was really looking forward to this new ship. The experience was mixed The good - variety of food - options to eat and drink - 24 hr food pizza but other open late like deli ... Read More
Having sailed with carnival before on the legend I was really looking forward to this new ship. The experience was mixed The good - variety of food - options to eat and drink - 24 hr food pizza but other open late like deli - amazing shows The bad - the dining room staff were ‘boring’ and never available - not once did we get asked if we wanted a second drink - on previous cruise they were smiling, happy and diligent - lack of pools - with just one main pool and 3500 guests in Australia warm weather this is a total oversight from carnival - need another pool - lack of shade - in outdoor areas were you could relax Eg sun lounges around pool and level 11 plus kids water parks there was absolutely NO shade. Carnival need to buy some umbrellas or install shade sails - daily activities - I actually felt bored on this cruise. Last time I was missing out on so many things because they were on at the same time. Give the huge capacity on this ship they need to double the activity program. 50% of activity listed on the day schedule was the shops or art gallery. There was also limited if any outdoor activities - lido deck was a total boring place to be apart from 1-2 hrs a day with the dj. - cleanliness - the ship was not cleaned enough, walking around common areas you would see food spilled on floors that stayed there for hours at a time. Under our 4 beds (2 separate rooms) we found an iPhone, foreign currency, hair bands and hairpins, credit card and lolly wrappers. Read Less
Sail Date January 2020
Cruise was below average. Not worth the money we paid for. We were around 10 families with 17 room and the experience was very bad 1- the room door was broken 2- the food quality was terrible and not much varieties 3- customer ... Read More
Cruise was below average. Not worth the money we paid for. We were around 10 families with 17 room and the experience was very bad 1- the room door was broken 2- the food quality was terrible and not much varieties 3- customer service in the Lido restaurant was very bad 4- very crowded, you have to line up for everything 5- 2 Small pools and 4 tiny spas for 3000 ppl are definitely not enough. 6- you have to pay for the spa, sauna and steam room. 7- only one good show for the entire trip 8- our date of birth were stored wrong and went to fix and still weren’t fixed for all of us so I had to go again. 9- carnival hub wasn’t working probably we had to do few trips to guest service to make it work. Photos are away too expensive. Unfortunately I don’t recommend it to anyone. Read Less
Sail Date January 2020
This was our 16th cruise... Complaints to Carnival Splendor – Moreton Island Cruise Jan 16th- 20th 2020. • Casino Bar. On Friday returning to the casino after being there several hours the night before, I had a barman approach ... Read More
This was our 16th cruise... Complaints to Carnival Splendor – Moreton Island Cruise Jan 16th- 20th 2020. • Casino Bar. On Friday returning to the casino after being there several hours the night before, I had a barman approach me and gave me a card allowing me to buy drinks from the bar for free for the remainder of the cruise, pinning a card onto my lanyard. I got myself a free drink at this time. A couple of hours later, I was at the casino and attempted to get a drink and refused service in front of my family. • Coffee shop. The coffee shop ran out of chocolate and vanilla ice cream for milkshakes at 11am on the Sunday – daughter could not have a Neapolitan shake – something she always looks forward to on cruises as only place to get one. • Macaroons. When asking for a macaroon rudely told that there was only 2 lamington ones left and that’s all there was going to be. Several hours later walked past to see 2 vanilla ones in the window. • Closing a public section for diamond party. On Level 5 – near the Alchemy Bar and Nightclub, cornered off a large section of seating for passengers for a special event for the 2 Diamond passengers on the ship to meet with the Captain. Not a private function and for only 2 passengers. There were 6 Platinum passengers that should have been included in this event, which should have been held in a more private area, like the Piano Bar. • Pandora Store. Advertised as a daily special was a PANDORA SALE at 4pm on the last Sea Day. Customers waited until 4pm to arrive to find the rude staff member snapping at us that there was no sale, just Duty-Free prices. She was not helpful at all to anyone, just pointed to the special cruise edition charm and walked away. • No documentation on disembarkation. My daughter received a sheet of estimated time for her to leave and we did not. When were we meant to leave? • Cruise Director. On the last night he walked past us on Level 5 wearing a crazy wig and hardly recognisable (for 80s party) and shook my hand and started asking me if I had spoken with guest services about my complaint. He told me “You’re just thinking with your feet and your wallet,” not hearing of this I realised it was an insult. Upon Googling it, we discovered the meaning of that saying basically meant not to spend your money on Carnival as we don’t want you. We asked him about the party and he insisted he had made announcements about the change of place – where we were sitting by the pool where the party was meant to be (with MANY other passengers) he rudely said he had made the announcements and that we must not have been listening to them. • Telephoned Carnival and complained – still waiting for reply promised I would receive… Read Less
Sail Date January 2020
Friend selected cruise. She had been on carnival spirit. Horrible. Horrendous. Scrap assault. Food poisoning and food pressure. All of us. Drinks taking varnish off tables. Bad behaviour. Bad food and alcohol. Lack of security. Boss ... Read More
Friend selected cruise. She had been on carnival spirit. Horrible. Horrendous. Scrap assault. Food poisoning and food pressure. All of us. Drinks taking varnish off tables. Bad behaviour. Bad food and alcohol. Lack of security. Boss food. No information tool third day. Terrible planning of the ship. Nothing to do. But drink. Eat food that is killing you. Aggression on the boat. Thinking food drink and whatever they were using to clean the cups plates. No vegetarian gluten free options. Msg in the food. Best thing. Comfy beds getting off. Again I thank the universe I didn't take my son. Children young ones. Children touched everything. Do yourself a favour and never go on this ship. It was my first, scared me for any travel ever again on a cruise. My boyfriend's first and last. Nightmare. I feel terrible. My friend organised this cruise. One chess board. Slides kids didn't even ride. Boat rocked in call waters. Crew had no idea. People trying crew like garbage. I felt trapped as in jail with people that fight. Group of men hit on and beat up others. Man cut his girlfriend's face with glass. Kids in adult section with smoking. This is a nightmare of a cruise. Read Less
Sail Date January 2020
I chose this cruise as a single parent with a young child. The cruise staff were outstanding, especially the kids' club (3-5 yr olds). Honourable mentions go to Miss Candy (Mary Jean), Miss Pizza (Roisin) kid's club, Yaowaluck ... Read More
I chose this cruise as a single parent with a young child. The cruise staff were outstanding, especially the kids' club (3-5 yr olds). Honourable mentions go to Miss Candy (Mary Jean), Miss Pizza (Roisin) kid's club, Yaowaluck ("Lucky"- amazing cabin steward) and Head waiters, Joel, Roy and Welly. However, v disappointed with the layout of the ship, especially since the ship has recently undergone a retrofit. For more than 3500 passengers (and we travelled at the peak time during school summer holidays) there were only two small swimming pools which were consistently full, as were the deck chairs around them. So for the entireity of the cruise, I didn't get the chance to swim on the ship. Likewise, the two spas in the adults only area were constantly crowded, either with mixed groups or entirely men who staked out their territory for the day. As a single woman there was no way I was going to hop into a small jacuzzi with 15-20 semi-naked strange men. It would be helpful if one of the spas could be designated for women only. The layout of the ship was designed to narrow, not widen the flows of traffic. The only espresso café, candy shop and juice bar were all grouped at the back of the ship, with the only major access via walking your children through the casino (dark, endless slot machines). This was a major design fail. There was an average 45 min wait for tender boats on shore days which resulted in the ship offering optional full discounts for shore excursions. The programming and entertainment, especially the kids' entertainment (all the Dr Seuss related events) was excellent (don't miss the Towel animals Theatre). Dining options were fair, including good gluten- free options. Read Less
Sail Date January 2020
Very hard-working crew but simply too many people on the ship. At capacity of 3,700 guests, queues remained way too long for food, activities and tendering. Two small, cold pools (one adult only) completely insufficient for number on board ... Read More
Very hard-working crew but simply too many people on the ship. At capacity of 3,700 guests, queues remained way too long for food, activities and tendering. Two small, cold pools (one adult only) completely insufficient for number on board and space outdoors and undercover are scarce. Kids/Teens clubs were inaccessible and poor. Visible signs of recent renovation were not obvious – still looked like an older, tired ship with incredibly gaudy, outdated décor catering to an American market. Continued hard sell (on spa, wellbeing packages, photography, alcohol) throughout the trip and unending pestering on guest surveys in the final days. This was our first time on a cruise and we were so disappointed by the experience of the crowds and feeling jammed in like sardines. Perhaps a common cruise experience out there however was definitely unexpected and therefore unpleasant. We will sadly and clearly be telling our family and friends not to ever book a holiday with Carnival. Read Less
Sail Date January 2020
We had sailed on the Splendor back in 2011 & the Carnival Splendor once again gave us a great cruise! The ship is bright and colourful like a Las Vegas casino resort & I like how they modernised the main pool area. The ship has ... Read More
We had sailed on the Splendor back in 2011 & the Carnival Splendor once again gave us a great cruise! The ship is bright and colourful like a Las Vegas casino resort & I like how they modernised the main pool area. The ship has some really good public places. The main pool area has a huge flat deck area between the pool and huge movie screen. This area is great for outdoor dance deck parties at night or other activities by day. It’s way bigger an area than I have seen available on ships much bigger than splendor. The buffet area on Lido deck is huge with an extra section of seating and food available on deck 10 aft. We never had trouble finding a seat to eat. The serenity pool looked great, although it was always very busy & I think there was enough space to squeeze in at least another 10-20 sun lounges in that area. Food was good everywhere. You can’t beat carnivals 24hr pizza. We had late dining in the larger Gold pearl dining room. Service led by the fab Desi was great and food was tasty and plentiful. We did a one off Italian dining experience in the steakhouse for $40 each and it was amazingly good. The mad hatters tea pary was also a hit with our group. Buffet food was great & the omelette station served up large well cooked servings. Avoid peak times though and lines are short. The bbq station inside deck 10 aft was awesome at lunchtime. The indian food out back was popluar, as was the deli. Coffee from the main cafe bar on deck 5 was pretty good & we loved the fresh squeezed juices from the juice bar also on deck 5. Drinks from all bars were made quite strong and prices reasonable. Entertainment – this was really good. The Spectacular theatre is large and comfortable. I miss the days of when Carnival had a house band/orchestra play in the stage pit along side the singers and dancers, but this playlist cast on board were brilliant. They had a good chemistry and their energy really came through their performances getting lots of wows and applause from the crowd. The El Morocco lounge would be one of my fav cruise ship show lounges. It is huge right at the back of deck 5. It has a funky décor, comfy lounges and a great place to watch the late night adult comedy which was always packed or to watch/play in the adult quest, etc. The nearby piano bar was also always good fun. The redfrog pub down on deck 4 is bigger than redfrog pubs on spirit class. Music Manilla playing in there were as brilliant as usual. There were some other great live acts playing throughout the ship too. Our cabin was a Spa balcony room on deck 10. We loved it! Slightly nicer décor than a regular balcony room and it was in a nice quiet corridor forward, and good views being nice and high. It was also only a few steps away from one of the front 'secret' decks for good views over the bow.This room gave us access to use of the large mineral hot tub and other steam rooms, etc, in the spa area. We don’t tend to participate in many on board activities preferring to just chill by day, but the usual things like trivia, etc, seemed to be well populated. The new water slides seemed a big hit. My nephew loved the green one so much he went on it over a 100 times! Finally, the crew were mainly all very friendly and smiley and their service was fantastic. The entertainment team were great and tried their hardest to keep guests informed and making sure people had fun. I smiled and laughed a real lot on this cruise and good memories were created. I wouldn’t hesitate to book another cruise on this ship again. I think Australia is very lucky to have a ship like this year round. Read Less
Sail Date January 2020
It took a few days to get used to all the people (have been living in Alice Springs for 10 years) but once we got into the swing of where to go and what to do, we had a great time. We found plenty of interesting and healthy food to choose ... Read More
It took a few days to get used to all the people (have been living in Alice Springs for 10 years) but once we got into the swing of where to go and what to do, we had a great time. We found plenty of interesting and healthy food to choose from, and experienced excellent service (Nuka) at the Black Pearl Restaurant. We found the shows very entertaining and Lee was an exceptional cruise director. We loved hanging out at the El Morocco lounge for the comedy (impressed when new comedians came onto the ship half way). Our 12 yr old loved hanging out at his age group (Circle C) and enjoyed the varied activities on offer. The house keepers all seemed genuinely friendly. There was plenty to do and we found it great value for money for a family of five. We loved all the snorkelling on our island trips (including a small trip to L’escapade Island). We laughed a lot!! Read Less
Sail Date January 2020
Let me start by saying this is our 8th cruise and normally love it so I'm not just picking holes. We Loved the Carnival Spirit so decided to go on the latest Carnival Australia Ship the Splendor. The Ship has been in dry dock for a ... Read More
Let me start by saying this is our 8th cruise and normally love it so I'm not just picking holes. We Loved the Carnival Spirit so decided to go on the latest Carnival Australia Ship the Splendor. The Ship has been in dry dock for a refit unfortunately looks like they never got anywhere near finishing it, Painting in ganways and public areas was a daily event as well as power tools and hammering . bar staff just poor the ingredients of you drink in the glass and serve it without stirring and the look you get if you ask it to be mixed, as straws are no longer provided the first sip is lemonade the next is vodka or whatever it happens to be. The lido restaurant is soooo busy and the food is generally cold and unappetizing with the exception of the Mongolian, the cafe and the indian and of course the Pizza. one morning my daughter had a pancake so dried out we could have played frisby. the 2 restaurants the golden and black pearl started off pretty well but as more people abandoned the Lido service and the kitchens became overwhelmed and food was coming out with long waits and cold. We had a cloud 9 spa cabin on deck 10 and it is the smallest I have ever had but it was clean, however whenever someone on the corridor used the toilet everyone could smell it (nice). the Spa itself was dirty in fact the windows were so bad you cant see through them, the showers didn't function properly as button are broken. The main pool area is small and has less than 100 tightly crammed sun beds they were all gone very early in the morning . probably the biggest sin is they run out of soft drinks with 3 days left. However the entertainment staff are excellent as is normal for Carnival and the main reason why people travel Carnival. Overall in my opinion this boat is perfect for a caribbean cruise where you only have one sea day in each direction but there is not enough room for the 3000+ people when you have 2 or 3 sea days each way. A point worth making is I wrote to carnival stating a lot of the above and more but there response was along the lines of i'm sorry you didn't like it the staff are new and still training so unlucky. Read Less
Sail Date January 2020
Sailed with friends for their 50th birthday. Our first cruise and I had gone with the thought that it would be like a club on water, I was correct. I was not overly impressed: lines and long wait for most meals, especially the deli, wok ... Read More
Sailed with friends for their 50th birthday. Our first cruise and I had gone with the thought that it would be like a club on water, I was correct. I was not overly impressed: lines and long wait for most meals, especially the deli, wok and Indian. As for getting a poolside seat or pod especially in adult only areha : forget it. The small pools and spas were disappointing and also crowded. Long wait to get off at our ports and on one occasion over an hour wait to get back on the boat. Paid a premium For internet and it rarely worked amd asked for a refund! Entertainment all bar the comedians in punchliner was very average ,reminded my of my daughters dance concerts. Port stops were nice especially isle pines and mare: amazing waters but the rest were nothing too exciting: noumea was a waste of time and the $55 per person ride around the island on a train was a bit Pricey, a balcony room Located on deck 9 in the middle of the boat we paid $5200 for the 2 of us, add about $700 spent on board for port excursions, drinks and some Entertainment like bingo, it worked out to be an expensive time. I’d rather go back to Bali, Vietnam or Thailand for a lot less money amd More freedom in what we do , with no lines and much better food. I’m assuming Cruising is not for me, and I won’t be rushing to do another. Read Less
Sail Date December 2019
Chose this cruise as we wanted a New Year getaway and have done the same trip on Legend and enjoyed it. Elaboration and disembarkation were fat, professionally and seamless. Cabin was fine. We only slept there so we didn't need ... Read More
Chose this cruise as we wanted a New Year getaway and have done the same trip on Legend and enjoyed it. Elaboration and disembarkation were fat, professionally and seamless. Cabin was fine. We only slept there so we didn't need anything fancy. A lot of the same stuff as Legend. Lidocaine deck, Serenity Pool, Red Frog Pub, etc. Food seemed to be just a little poorer than last time but within an acceptable range. The hamburgers were packed with salt to the point of being inedible. The pizza shop is fantastic and open 24/7. Service was also lower than on the Legend. There are some great staff and our waiter in the restaurant, Roy, was great. Nevertheless, a number were quite curt and they rarely gave way to customers when moving through crowds. Reported a spill I'd seen to one of the bar staff and was courtly told that, "Yes, I'll be there soon!". On another occasion I reported that a toilet needed attending to. An hour later it had still not been serviced. The big issue is that if you travel on Splendor, you'll want to like crowds and be prepared to line up a lot. There were over 3,800 passengers on our cruise and the Serenity Pool area was packed, with many passengers missing out on seats and laying down on the floor. This was exacerbated by the staff not policing the area for chairs which had been 'on gold's for extended periods. With very few pods, the early morning race to get a seat got earlier every day, finally getting to 4:30am!! Needless to say, this finally led to a couple of aggressive arguments and security being called. Lido was, likewise, constantly packed with people. Hygiene and crankiness were good and toilets were always clean and tidy wherever I went. We spent less than half onboard this time, which was a result of the entertainment just not clicking for us. Most of the shots were a bit too 'easy listening' for our taste, whilst Music Manila, which we enjoyed last time, having gone for more rock, having lost their female singer. Cruise Director did a great job. Would do Carnival again but not Splendor. Read Less
Sail Date December 2019
Chose this cruise for a relaxing, quiet Christmas getaway. Could not have been more wrong. Boarding was short sharp and shiny. Stateroom was excellent, but that is where it ends. Parents unleashed an array of noisey, unruley ... Read More
Chose this cruise for a relaxing, quiet Christmas getaway. Could not have been more wrong. Boarding was short sharp and shiny. Stateroom was excellent, but that is where it ends. Parents unleashed an array of noisey, unruley brats on the the entire ship. Hygene supervision at the buffets was non existent, People were handling food with their hands, tasting it and returning it to the trays.YUK!!! Trying to get food from them buffet was was almost like taking your life in your hands. You would think these people had never seen food, judging by the way they pushed and shoved to get to the buffet. The food was was mediocre to say the least. If there was no salt and pepper, there was no flavor. People were active on the ship until early hours of the morning, as to be expected on a holiday. The only thing to eat was from a pizza servery that had a queue arond the ship, as did the other food servery points, but the whole ship closed at 830 pm, except for the casino. The staff are to be commended for their service. They all deserve a pay rise for their outstanding servive to the passengers. the only saving grace on the whole trip. If you plane to go ashore anywhere, dont plan on going far from the ship. Docking is at 8am, getting off will be at around 11am and you jave to be back at 415pm for the last tender. 3,800 people CANT be accommodated in that amount of time. Save money and DONT buy on shore tours on the ship. They will charge you twice as much. Get a local tour when yiu eventually get ashore, only half the price. In conclusion, this ship is promoted as a floating resort. If that were true, facilities such as food and entertainment would be available until after midnight. If it was a resort parents would be held more responsible in maintaining their children. This ship is not a floating resort. It is an over priced floating caravan park. If you are looking for a relaxing getaway, stay away from this ship. Read Less
Sail Date December 2019
Carnival Splendor Ratings
Category Editor Member
Cabin 3.5 N/A
Dining 3.5 3.7
Entertainment 4.0 3.6
Public Rooms 3.0 3.9
Fitness & Recreation 5.0 N/A
Family 4.0 3.8
Shore Excursions 3.5 N/A
Enrichment Activities 1.0 N/A
Service 3.5 4.2
Value for Money 4.5 N/A

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