2 Helpful Votes
Sail Date: September 2017
Chose this cruise due to location of port, the port of calls, the length, the time of year and cost. No bad weather whatsoever, there were two hurricanes that could have affected us but the were in the eastern Caribbean. Cabin: We ... Read More
Chose this cruise due to location of port, the port of calls, the length, the time of year and cost. No bad weather whatsoever, there were two hurricanes that could have affected us but the were in the eastern Caribbean. Cabin: We started with an inside cabin on deck two and decided to got to deck 8 with a balcony. After realizing that we'd be under the Lido deck, we switched to deck . We were totally happy with that choice as it is located where the pool, bars, food and buffet are. Our cabin stewardess, Prim, was very nice and provided us with everything we needed. The air conditioning DID NOT WORK fully- blew small amounts of cool air at best, the room was warm/hot during the day and didn't cool off until way late into the night Onboard entertainment: The entertainment was good, the music choices were great, the DJ was good, the comedy shows were good, the crew were friendly and helpful and by the second day most knew our name, if not our face. We however did feel that the CD was not the best. Matey is an OK CD, but we didn't see much of him on deck mingling unless he was selling something. Bingo was fun and enjoyable. Crowd: The adult pool filled up quickly! thankfully no children allowed at the back of the boat. The main pool was good, where all the music was playing, several families with toddlers, not many kids however Dining: the Mongolian wok was good, we ate there twice and luckily got there with small lines. The Posh restaurant was fantastic, we ate there twice for dinner and once for breakfast. We did ask to sit alone as we didn't care for who we were placed with at our small table. Marco, our waiter, was good. Guys burgers were great- but the staff wasn't friendly. the taco bar seemed to be closed every time we strolled by. Best pizza around! Good popcorn for movies. The BBQ- ehhhh not the best. The staff was either in a bad mood or trying to get the people served fast, didn't even bother to great us, just ask what we wanted. We did the Chefs Table as I wanted to see the makings of the galley, how the food was cooked, the deserts, etc. Was interesting, however I really wasnt interested in the "fine dining" experience, I just wanted the kitchen tour. Ports: Cozumel is Cozumel- you either go ride a jeep, see a dolphin, visit a ruin, or go to a beach, then shop. I wish they put in at the pier by the city instead of where the put in now. we opted to go to Mr. Sanchos instead of Carnivals all-inclusive. turned out to be more expensive after taxi ride, but at least we were on our own schedule. Shopping for memories is right at pier. Belize was interesting. 600k citizens, and they all seemed to live in the 5 mile radius of the city. we were warned of crime at this stop so opted for a Carnival excursion. We did the buggy jungle, zip line, tubing trip. was a great time! Best of the two excursions we did. Roatan was fun. We did a horseback riding excursion and had a couple hours on the beach. However, tipping on this was crazy! The driver wanted a tip, the host wanted a tip, the "commercial" we got at the excursion point wanted a time, the horse back leader wanted a tip, the photographer salesperson wanted a tip, the bartended wanted a tip... tipping- if we did, which we didn't do to everyone, would have been more than the excursion! I will state this- the guest services is the WORSE customer service I have received on the 7 cruises I have been on. All in all, we enjoyed our trip and we will definitely do another soon. Read Less
2 Helpful Votes
Sail Date: September 2017
Booked about 2 months before and looking for a relaxing cruise without too many children running around. Average age on this cruise was 40-60 years old. The biggest group on board were the Players Club (gamblers) who spent most of their ... Read More
Booked about 2 months before and looking for a relaxing cruise without too many children running around. Average age on this cruise was 40-60 years old. The biggest group on board were the Players Club (gamblers) who spent most of their time in the casino, buffet and the small outdoor area where they could smoke. They also filled the casino (mid deck 5) with smoke. We could smell it in our rooms, especially when you went from your balcony back into the room, it was pouring through the vents. Pros: Ports of Call, Punchlines, Serenity, BBQ, Guys Burgers, Pizza & Sun King Restaurant - and most of the staff were very friendly, but with an edge - a bit stressed out. Bought alcoholic drinks at full price, but they were good and strong enough. (didn't bother with the drink package) Cons: Food - the worst we have ever had. Buffet was hit and miss, mostly miss. Old trays of food going dry, all meat dry, salad bar very basic, we avoided as much as possible. Dining Room only good on Elegant nights. Way too many drunk people in the nasty pools, for hours-Gross! Casino, Bingo, shows, and disappointing Fun shops (small selection, cramped and staff were not interested in answering our questions. We didn't try the Havana Bar, Red Frog, Alchemy but will next time. Our room was good (mid ship deck 7 balcony), even though the bathroom was tiny, it didn't feel as small when you were inside. Enough closet space and the TV had all the networks including CNN. Didn't need more than that - you're on vacation! Very quiet although close to the elevators. Room steward was great, but we also tipped him extra every day - he made sure we had lots of ice and extra towels per our request. Embarkation was good, debark was challenging once you got to US customs. Huge lineups took us over 45 minutes to get through. Then just as we were leaving, some crazy person jumped in front of us and said: Did you buy any alchohol or tobacco??? Then she told us to move over to the side and there were 3-4 people who were collecting a new state tax on these items although we bought them duty free. Really State of Texas???? I should have followed the locals and said NO, but I had to be honest and paid the tax. What a Cash Grab!! Ridiculous. Transportation between IAH and the cruise port is long, 1.5 hours and stops at Hobby. Staff were trying hard, but most do not speak English very well, and although we spoke slowly and loudly, many did not understand and hence several situations where there were big misunderstandings. All worked out in the end, but what a process. Not what I want to be doing while on vacation. Overall the cruise was fine. Will cruise with Carnival again but out of Miami next time and on a newer ship. This one is showing its wear. Read Less
4 Helpful Votes
Sail Date: September 2017
We were scheduled to sail to Key West, Nassau and Freeport, but Irma changed our itinerary to Mahogany Bay, Belize and Cozumel. We were lucky to get to sail at all; the itinerary change was disappointing, but we wanted to sail very badly. ... Read More
We were scheduled to sail to Key West, Nassau and Freeport, but Irma changed our itinerary to Mahogany Bay, Belize and Cozumel. We were lucky to get to sail at all; the itinerary change was disappointing, but we wanted to sail very badly. We do not like the American Table. Our room was warm to hot every night even with the fan provided by Carnival. Guest services was exceptional and helped us on several occasions. We iwill again sail on Carnival, but we will not settle for a less than comfortable room. There was more entertainment on board than we could participate in, but we enjoyed most of our time aboard Carnival Freedom. Prices for merchandise at the ports are greatly exaggerated. Save your money and shop the booths and souvenir shops which are locally owned. We have sailed this itinerary several times, so we had some connections for private excursions which we did instead of the excursions offered by Carnival. Read Less
1 Helpful Vote
Sail Date: September 2017
This cruise had good points and bad points. First, the food was good as always and the staff friendly for the most part. We loved our dining room hostess, Maria. Couldn't ask for better service. Bad points: we paid $160 dollars for ... Read More
This cruise had good points and bad points. First, the food was good as always and the staff friendly for the most part. We loved our dining room hostess, Maria. Couldn't ask for better service. Bad points: we paid $160 dollars for internet service that was literally poor as it could get. Best you could hope for was maybe email and Facebook. Forget loading anything. Definitely not worth the exorbitant cost. Cabin maintenance was needed. Shower flooded the bathroom the first 2 days. Cabinet door for the fridge compartment was hanging by one hinge. They emptied both pools on a sea day to paint. Should have saved that for a day when most everyone was ashore. Poor planning. Now my pet peeve which I have mentioned in previous critiques. These so called Elegant nights in the dining room. First I'm on vacation , I do not want to dress up for anything. You can't wear a nice pair of dress shorts on these two nights but they will allow the rattliest blue jeans and ugly cowboy hats you can imagine. Beats me , the thinking on this. Out of my 7 cruises, disembarkation was a nightmare. As poorly executed as I've seen to this point. Took almost 3 hours to get off the boat. Had to be out of the room at 0830 and I got in my vehicle to leave at 1230. Has to be a better system than this. I have to say that my last two Carnival cruises on the Glory and this, my second cruise on the Freedom were disappointing at best. Read Less
2 Helpful Votes
Sail Date: September 2017
This was the first sailing on the Freedom after hurricane Harvey came through the gulf. The overall presentation was lacking. Things weren't "dirty", they just weren't "bright and shiny". I expected a more enthused ... Read More
This was the first sailing on the Freedom after hurricane Harvey came through the gulf. The overall presentation was lacking. Things weren't "dirty", they just weren't "bright and shiny". I expected a more enthused staff, and more attentive staff, and got......well, average. The best experiences were in the evening dining room where service actually was very good. The food was fine, not over the top, but fine. The sea day brunch in the morning was also very good. The any time dining process was good as we never had to wait more than 10-15 minutes, and normally walked right in. By far the best area on the ship was the Alchemy Bar....FANTASTIC. Wish we had tried it out earlier in the cruise. Drinks are a bit more expensive, but when you are already paying 9+ dollars for a crummy average bar drink, another buck for top end drinks are well worth it Where opportunity was at it highest was the entertainment. The bands and duo stage performers were not good. The comedy performers were average at best. The main theater entertainment was the worst I have experienced in 16 prior cruises on any line. This was the first cruise ever where there was no live "orchestra" in any performance. The stage ambiances/ lighting/ backdrops were terrible. Most of the time the theater was "maybe" half full and I am being kind. Arriving on the ship and departing were done very smoothly and efficiently. I would have to say that this may be the last Carnival cruise we will take unless something changes or its a deal one cant refuse. Read Less
3 Helpful Votes
Sail Date: September 2017
We selected this cruise because of the sail date. We were impressed by Carnival's wise use of technology. Embarkation was fast, our cabin keys were in the cabin mailbox. Disembarkation was well organized and painless. Main dining ... Read More
We selected this cruise because of the sail date. We were impressed by Carnival's wise use of technology. Embarkation was fast, our cabin keys were in the cabin mailbox. Disembarkation was well organized and painless. Main dining restaurant was very nice. We only ate dinner there. We ate breakfast and lunch at the Lido Deck buffet. Always a nice selection, nicely prepared and displayed. We are non-smokers and did not like the smell of smoke in the casino, so we did not go into the casino; and walked very fast past the no-wall casino. We selected a Carnival Cruise Line excursion for each port. Each excursion had excellent guides: Jamaica: We did the 4x4 Jeep off road excursion. As advertised, it was rough and bumpy. I would not do this again. My back hurt the next day. Grand Cayman Island: We did the Hidden Water Fall excursion. This was nice. Cozumel: We did the Intimate Mayan Ruins excursion. Only 6 of us in a small van. I had been to the Tulum Ruins several years ago. Tulum Ruins is a much better excursion. Sorry, but I thought all the music entertainment was too loud. I don't have a hearing problem and excessive volume does not make any performance better. I would go on this cruise again. Read Less
4 Helpful Votes
Sail Date: August 2017
This was our family's third cruise with Carnival - and they didn't disappoint! The service was wonderful & the cruise Director was amazing and always on top of things and so enjoyable. The dining room staff was great & so was our ... Read More
This was our family's third cruise with Carnival - and they didn't disappoint! The service was wonderful & the cruise Director was amazing and always on top of things and so enjoyable. The dining room staff was great & so was our housekeeping steward. The entertainment shows in the evening were good but not great. The single acts in the different bars were really good. We unfortunately were one of 3 Carnival ships that had to stay out in the gulf & port back to New Orleans twice due to Hurricane Harvey. Our stay was extended by 3 days on the ship & the Carnival staff was just AMAZING!!!!! The Captain & the cruise director kept us informed of everything happening at port in Galveston & what the plans were to eventually get back to port. They continued to take are of us and always had our safety first. We did eventually disembark in New Orleans and Carnival provided free bus transportation to the airport but I think at least half of the cruisers ended up staying on the ship & eventually made it back to Galveston in a few days. Carnival went above & beyond to keep us safe, entertained and well fed. We will definitely take another cruise with Carnival in the future. Read Less
2 Helpful Votes
Sail Date: August 2017
This is my first cruise and so I did not know what to expect. I think overall, it was possible to find good food, and it is always possible to find a lively activity or a more quiet one. I didn't have much expectation, and it was what I ... Read More
This is my first cruise and so I did not know what to expect. I think overall, it was possible to find good food, and it is always possible to find a lively activity or a more quiet one. I didn't have much expectation, and it was what I expected I guess - everything was right up the middle of the road. Not really anything terrible, not really anything amazing. Dining. The pizza was just about as good as any pizza I can get at those crafty pizza places that have become popular over the past several years. It was delicious. Other standouts included the Guy Fieri burgers and I personally liked the deli. Dinner was sub-par, but the service was excellent, and so we never missed a night. Pretty much everything else was not up to snuff. Some reviewers liked Blue Iguana. I can't say much about it, other than that the staff were nice. Ship. There were three pools - one that was adults only, and that was the most quiet one. The one underneath the water slide ended up becoming mostly a teenager hangout. And the main pool, the one under the movie screen was where my kids ended up spending the most time. There are no shallow pools, so if your kids are not strong swimmers, keep an eye on them! Also, just walking by the casino on Deck 5 makes you smell like smoke, which is gross. Fitness Center was very nice, state of the art. Made good use of limited space. Entertainment. I did not maximize my participation in entertainment, but what I saw was as good as I expected. I think it's a hard gig, entertaining people in a limited space. Service. Pretty much all service staff is great, really responsive and helpful. The guest services staff was effective but less friendly. Not a big deal, but noticeable compared to the room stewards and food service staff. Activities. Put our kids in Camp Ocean. They liked it overall. Our little one even got a letter from the staff on the last day, that was nice and thoughtful. I don't think there was much educational stuff going on in there, but I recognize with kids coming in and out all day, it's hard to really do structured activities. I think that youth staff did a good job all things considered, but this is not a family oriented cruise by any means. Did not do a shore excursion, but my elderly mom did and she liked them. I think they are really good for folks who have mobility challenges. Read Less
1 Helpful Vote
Sail Date: August 2017
This 7 day cruise is just what my wife and I needed to get away from hectic jobs and city life. The crew of the Freedom is top notch, everyone is very nice and always greeted you when they pass you by. I have to give a shout out to our ... Read More
This 7 day cruise is just what my wife and I needed to get away from hectic jobs and city life. The crew of the Freedom is top notch, everyone is very nice and always greeted you when they pass you by. I have to give a shout out to our awesome head waiter Kevin and his crew in the Posh dining room, they were fantastic. Kevin makes sure he knows you by your first name on the first visit. The food and service was great every night, brunch was pretty good, breakfast was ok. There are buffets filled with breakfast, lunch and dinner, they were all pretty good, but we stuck with Kevin for dinner because he made us feel special. We did however eat at the steakhouse one evening, well worth the price; you need to do it at least once. We had a balcony suite which was the perfect choice for us, situated on Deck 6. On the 3rd day of the cruise we caught the northern part of Tropical storm Franklin, the captain did an amazing job of keeping us out of the heavy swells. Unfortunately we did get some of the storm and there was a little rocking of the boat for about 13 hours, but the captain did a fantastic job at keeping it to a minimum. We didn't go inside the pools, they were usually pretty crowded, especially the ones the kids were aloud in...there is an 18 and over pool as well. There are two 21 and over hot tubs in the front and top of the boat, one hot tub was nice and warm the other was fairly cool...good on a hot day I suppose, but won't relax the muscles from the daily shore excursions. Montego Bay, Jamaica was ok, a lot of people looking for a hand out around the terminal. The ATV excursion we went on was great, no complaints at all. After the excursion was over we went over to the Hard Rock Hotel nearby and laid out and did some swimming. Grand Caiman has great waters, very very blue. A lot of shops near the terminal to buy souvenirs, at a low low special tourist prices ;) The lowest cost hand rolled Cuban cigars were $25 each. Cozumel was ok I guess, our excursion ended up being on the main land, so we had to take a 35 minute boat ride to get to the starting point of the excursion (about an hour south of Cancun). By far we loved the Cozumel stop the best. The black and white photos were fantastic, they did an absolutely wonderful job...but get ready to pay some $$$ - $$$$ for the packages, they are really good and you love them until you see the price tag... The entertainment shows were really good. Malcom, the Cruise Director was great and very funny. The comedians were fantastic. The booze (Cheers) package is well worth it, you get free bottled water with it was well...yeah, the water isn't free...the bartenders are all very friendly, especially Pat in the Lobby bar. If you want to work out in the fitness center you are going to have to pay...didn't know that until we were already on the boat and wanting to go. The Habana Room used to be a cigar room, but for some reason discontinued it...unfortunately it is now just a big wasted space on the boat. Next time I will try to go when all the kids are still in school. Overall this was a great boat to be on; we would definitely cruise on the Freedom again. Read Less
2 Helpful Votes
Sail Date: August 2017
Not my first cruise but my first cruise with Carnival. The layout of the ship was awful. The casino is on deck 5 in the middle surrounded by clubs. So to get to any of the clubs you had to walk past the casino and all the cigarette smoke. ... Read More
Not my first cruise but my first cruise with Carnival. The layout of the ship was awful. The casino is on deck 5 in the middle surrounded by clubs. So to get to any of the clubs you had to walk past the casino and all the cigarette smoke. The top deck was split, to go from top aft to top forward you had to go down two floors then back up again. I absolutely hated the set dining time but liked the assigned table (didn't have to wait to be seated for dinner). The food was not outstanding, but the wait staff was excellent. Guy's Burger Joint served excellent hamburgers. Didn't like the fact I had to pay extra for the alcohol package and the soda package. With Norwegian I get to choose one for free. The remote for the TV did not work and took them a day to replace it and the new one still didn't work properly. The safe could be opened by one card only. I had a balcony room which was very large (enjoyed). Not to difficult getting on and off the ship. The musical guests were substandard, the comedians were excellent. Nothing to do passed 11:00pm. Read Less
Carnival Freedom Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 3.9
Entertainment 4.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 3.0 4.0
Family 5.0 4.0
Shore Excursion 4.0 4.0
Enrichment 2.0 3.5
Service 4.0 4.4
Value For Money 5.0 4.2
Rates 5.0 4.3

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