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774 MSC Cruises MSC Sinfonia Cruise Reviews

Imagine a ship with a weird design, everything is turned inward, the window views of some bars are blocked by equipment and always close the blinds of all windows at night. To see the sea you have to go to the pool deck and face the wind ... Read More
Imagine a ship with a weird design, everything is turned inward, the window views of some bars are blocked by equipment and always close the blinds of all windows at night. To see the sea you have to go to the pool deck and face the wind and mud. On the 6th floor deck there are side aisles, but there are no chairs to sit and read a book. Imagine that the service has no standard, indicating the lack of training of people. There are bars that make a "dry martini" with sweet martini ... In restaurants the maitres and waiters do not understand each other. If the passenger gets in one way, someone has a seat in the other. When you get to the other, have someone sit down ... on the other! It seems that there is no management and coordination. I only saw the managers at the formal presentation in the theater. And I saw it too in a bar, when the A&B manager and bar coordinator scolded a bartender who didn't understand the request of a stupid Brazilian monoglot passenger. I was very embarrassed to watch the scene, especially since that bartender is one of the most competent I've encountered in the 8 days of the trip. The bars do not serve any snack to accompany the drinks. Even paying. No cold popcorn. Nothing! The food is bland and unimaginative. Very little protein, usually a roasted leg of something. The rest very full of sauce. The a la carte restaurants also have buffet. In restaurants the service is hard-working, but again without standard. If you're lucky enough to hit a table served by a friendly and attentive waiter, it was lucky. If it's another, unlucky yours. The a la carte menu is little varied, with few protein options and few pastas. Believe me, an Italian steamer serving few pasta options and often with seafood sauces. Overall, it has what it promises, but seems to lack proper management in hospitality and A&B. Many times since check-in, it seems that the crew do not understand each other and are beating their heads in front of the passengers. What saves are the evening shows of a very good professional and aesthetic level. The television has very few channels and does not have an information channel with the en-route position, weather and temperature out there. There are no music channels either, so bring your mp3 and speaker if you like it. Bottom line: I took this 8-day cruise to experience the brand because I want to make a crossing. One thing I can estimate: MSC NO MORE. Read Less
Sail Date December 2019
Poor customer service information we were due to start sailing from Venice on 23rd of November 2019, instead we were put on a coach travelled 2.5 hours to Trieste without prior notices Buffet restaurant not enough capabilities so often ... Read More
Poor customer service information we were due to start sailing from Venice on 23rd of November 2019, instead we were put on a coach travelled 2.5 hours to Trieste without prior notices Buffet restaurant not enough capabilities so often have to queue for sitting at breakfast and at lunch. Choice of food poor and not nicely cooked. The buffet restaurant is cramped and if wanted omelette one needs to go to get it from the outside kitchen , this is very poor arrangement as on windy days it's hard to push open the door to go outside . We were given a very noisy cabin on deck 10, 1103 just below the kitchen galley on deck 11. On some nights we could hear trolly rolling and crashing. These cabins should be deleted if MSC has any thoughts for customer comfort and well being. Even in the main restaurant the service can be half baked. And the food pretends to be fine dinning but in reality it is not that tasty. Will think twice before going on a MSC cruise Read Less
Sail Date November 2019
We chose the Sinfonia for our November cruise as we'd had a brilliant experience on the same ship in May. Unfortunately, six months is a lifetime for this ship. Departing from Venice, the embarkation was chaotic, unlike the earlier ... Read More
We chose the Sinfonia for our November cruise as we'd had a brilliant experience on the same ship in May. Unfortunately, six months is a lifetime for this ship. Departing from Venice, the embarkation was chaotic, unlike the earlier easy and almost seamless experience in Genoa. Not enough staff and a shoving of Italians all trying to push past made the experience one to forget. The lifeboat drill took 45 minutes to complete, with none of us any the wiser as to what we were supposed to do. No instructions, just bored and confused staff walking around scanning people's room cards. Unprofessional and downright dangerous in the event of anything really happening. Didn't instil any of us with confidence of how a real emergency would be handled. We had two tender ports on this cruise and the embarkation fiasco was repeated all over again, compounded by choppy waters and a complete lack of information from the staff. No explanations for the long delays or even staff to talk to. When the tendering began, the two staff allocated were literally shoved aside by the Italians, leaving one of the female attendants in tears. Again, the lack of thought and staff led to chaos. The buffet was a joke. Hardly any choice when compared to other lines and chaos trying to find anywhere to sit. It was obvious they prefer people to use the main dining rooms where they can control portion sizes. Waiter service in the bars started off slow but improved by the third day. On the plus side, the rooms were clean and to a good standard but the shower curtains really should be replaced with screens. Our steward was friendly, as was the majority of staff, apart from the surly security guards checking you in and out. Miserable lot. Entertainment was OK, if a bit samey. No waiter service in the theatre but that's hardly the end of the world. Due to the flooding of Venice, we were redirected to Trieste, where coaches were laid on to take us to the airport. Nice touch. However, this was spoiled by the cack-handed way they dealt with people trying to get on them. Instead of allocating dozens of staff to send groups off to the twenty or so coaches waiting, they insisted on filling each coach, one by one. With lots olf slow, older people, this took ages. Luckily, we were at the front of the queue to get a coach but those behind us must have been spitting feathers with worry at missing their flights. We have another cruise already booked for next April and if this is just as bad, MSC will lose our custom permanently, although I doubt they will care. Shame, as we had such a good time on the same ship earlier in the year. Read Less
Sail Date November 2019
We chose MSC cruises based on their "family friendly" policies and although the reviews weren't great we were willing to give it a go. I have previously cruised with many other lines, however these were all pre-children ... Read More
We chose MSC cruises based on their "family friendly" policies and although the reviews weren't great we were willing to give it a go. I have previously cruised with many other lines, however these were all pre-children and so i was interested to see if this was going to be a good way to travel with a small child. I will state that not all my findings were within MSC's control and some things are observations that will hopefully assist others when planning their trips. Some things i never in my life thought would be annoy me...but did, perhaps i am not so easy going now i've entered motherhood! MSC boats appear to have 2 family rooms, these are a such a perk when booking with young children, on the Sinfonia these are rooms 9002 and 9006. They are at the very front of the boat and give you a bedroom and a sitting room (that can be converted to another bedroom). Plenty of storage and loads of rooms travel cots. I pre-booked a travel cot via email before travelling. When reading the pre-boarding FAQ's it did say you are meant to declare pushchairs upon booking, but when i rang them prior to our trip they said this was unnecessary...which brings me to the first "annoyance" Their website is rubbish, lots of misinformation...such as timings for the baby and mini club. Advertised Mini Explorer tours for some of the ports we were visiting but not available when going to check on excursions, when i emailed to ask they said to keep checking back as it may open up closer to disembarkation time. These were never available on this boat so might be worth bearing in mind if it's something that is swaying your decision to book with them. Embarkation in Venice was ok, you get to the terminal and then go on a bus to the actual check in, after that it was fairly quick, we embarked after 2 so our cabin was ready and our cruise cards were available. The muster was awful, we got there on time but it didnt seem to start until the last person arrived (30 minutes later) and took almost an hour to complete, 30 minutes of which is explaining everything in 5 different languages. The buffet closes in the evenings from 4 until 7, we didn't realise this would be the case every night and it was tricky to feed the little people...the grill is open, offering burgers, hot dogs, chips and pizza. There is a small selection on healthier food available as well. No highchairs in these areas though. We ended up eating in the restaurant in the end as they had special children's menus available, this wasn't our plan originally as we were worried about taking them into a formal setting every night but actually it was fairly nice and they behaved well. The worst part of this cruise was the tenders, they were very disorganised. In MSC's defence, it was a slow process due to the weather conditions but there was no real communications or estimates and this made it extremely frustrating. First tender in Santorini took almost 3hrs from when they expected us to leave on our tender number to when we actually made it to the tender, we spent 40 minutes queuing in the stairwell with 2 (tired, over crowded and fed up) toddlers and in the end i found it so overwhelming that i ended up crying. Thankfully the very short time we have remaining to explore Santorini made it worth it, but it is certainly something that i would not like to experience again. Tender off at Sarande was not much better but i think we were more prepared for it. We did not go to the waiting area until they started to call and thankfully as we were on earlier tenders we managed to get off fairly quickly. The major issue experienced was the complete lack of organisation, people waiting everywhere, later number numbers clogging the entrance and not allowing people to pass, later numbers in with the earlier numbers causing some anger amongst other guests. If they adopt n approach similar to disembarkation it would be much easier. People in general were fairly rude, elevators were a nightmare (one of the things i didn't think i'd moan about!), people press the button to close the doors as soon as they open, preventing entry. If you are in there they push and push as many people in as possible and they do not make it easy for you to get out on your floor. My baby got backpacked in the face a couple of times and i managed to not to lash out, so i'm proud of that! You have to book into all but the first and last show, for most this will be fine, but we didn't know what timings we following being out of routine, we did manage to see a few though and our small people LOVED the shows! I thought they were fairly good but this could be more the joy of seeing how excited my little was watching them. Most of the staff on board seemed friendly enough, appreciate that English isn't their first language and most made an effort. The guys in the restaurant made a real effort at dinner times. The food was OK, not as bad as most make it out to be, portions are small but this was enough for us. Our 3 year old went to the mini cub a couple of times and enjoyed it, i took the baby to baby club (where the parent stays with them) a couple of times and there was a good selection on chicco toys to play with and the place is very clean. I didn't leave the baby in the babycare service, it's not something i am comfortable doing. The timings on the website do not match the timings available on the ship, it may differ per MSC trip but it made it tricky to determine when you would use it. It's not as available during the sea days as it is when in port, which seems odd as this is when we need to entertain them more. Disembarkation - due to the weather we were unable to go to Venice and had to be re-routed to Treist, from previous experiences on the tenders we anticipated this to be a nightmare but actually it was fairly good. they assigned colours and asked you to wait in specific lounges at specific times and this was adhered to and was fairly easy to get off the boat.As we then had to bus back to Venice they put on different buses to the port or airport, so we were able to go straight back to the airport where we had booked our hotel. All in all, it was a good way to see lots of places with small people in tow, but i perhaps chose a cruise that had too many stops and it was a fairly hectic itinerary. I'm also not sure I would chose to travel with MSC again. Read Less
Sail Date November 2019
I will not cruise with this line or ship again the staff were rude as was the service in general, the food was not good and the entertainment was even worse, there were only three staff members that were worthy of note, a girl named Anne ... Read More
I will not cruise with this line or ship again the staff were rude as was the service in general, the food was not good and the entertainment was even worse, there were only three staff members that were worthy of note, a girl named Anne Carolina Silvera our table waiter called Muliaty and the cabin person (cannot remember his name), they were helpful and did their job amicably and all received a well earned tip. The thermal spa package that we purchased prior to embarking, because it was cheaper, did not live up to expectations and was falsely advertised. The internet service we paid for did not work properly throughout the ship it continually came up with "No Service". Don't start me on the drink package which we purchased it was a rip off, example if the drink you ordered was more than 6 euro you wouldn't just get charged the difference but would be charged the total amount even when the difference was .50cents more. We never went past customer service without there being a long queue and mostly everyone was complaining about something. This was an end to a month long journey around Italy and we ended the trip with the cruise to rest up before coming home to Australia, luckily for us. I could go on and on but you get the idea. Read Less
Sail Date October 2019
Just returned from an amazing cruise on Sinfonia. I’ve cruised Celebrity, Scenic, Royal Caribbean and P&O and I can say MSC were fantastic. Food was absolutely delicious, the Italians know how to cook. I can only assume others have ... Read More
Just returned from an amazing cruise on Sinfonia. I’ve cruised Celebrity, Scenic, Royal Caribbean and P&O and I can say MSC were fantastic. Food was absolutely delicious, the Italians know how to cook. I can only assume others have killed their tastebuds if they didn’t like the food. Please ignore negative comments about the food, it’s simply not true. Yes the itinerary is tight but that is no surprise. Just line up and get in early for tender tickets so you are first off the ship and make the most of your time in each port. Santorini and Mykonos were both spectacular. Cabins were comfortable and roomy, I had an inside cabin. Staff were so friendly and helpful. I got calls to my cabin making sure I was happy with everything, Entertainment was fantastic too, good singers and guitarists in the lounges. Only negative was the fact you can’t get second cabin keys when you are a family sharing two cabins with children. This is very problematic and frustrating. Read Less
Sail Date September 2019
This cruise started from Venice and started out badly - the embarkation process was a nightmare. It took us just over 2 and a half hours of standing around with little assistance from MSC personnel. The food was not great either in our ... Read More
This cruise started from Venice and started out badly - the embarkation process was a nightmare. It took us just over 2 and a half hours of standing around with little assistance from MSC personnel. The food was not great either in our view - certainly in the main evening dining. It could have been better prepared, more spices and attention to the taste. I know the kitchens cook for 2000+ people ad it is not easy but that is their job and supposed expertise. I think certain extras were unfair such s paying for tenders at two of the ports. Plus silly things like ice cream - we hade a fantastica package with drinks but had to pay 3 Euros extra to get an ice cream cone One major concern for me was the way the itinerary was described. We were said to have one day at sea - between Split ad Santorini. And so we did. But the visit to Mykonos arrived at 8:00pm at night and left the immediate following morning a 3:00am - thereafter we sailed the whole day and the entire next morning before we got to Dubrovnik. I class this as two whole days at sea and I believe the itinerary description was carefully positioned as to not make this aspect evident. Some passengers had not appreciated this. Read Less
Sail Date September 2019
This was my 50th birthday treat. Unfortunately the embarkation was terrible. We were made to wait 2.5 hours in the terminal (felt like cattle shed) before boarding (no organisation just all gathered like being at a concert) Compared to ... Read More
This was my 50th birthday treat. Unfortunately the embarkation was terrible. We were made to wait 2.5 hours in the terminal (felt like cattle shed) before boarding (no organisation just all gathered like being at a concert) Compared to other cruise liners this was disgraceful. Staff on board were not that friendly to start with and I think they had so many complaints they had to make an effort, especially to the ‘English Speaking ‘ guests. The food was okay but not a great selection that you get on other cruise liners but the boat was clean. Plus you had to pay extra for tenders and surcharges that we were not aware of. MSC did listen to our complaints and issued chocolate covered strawberries with an apology but there are only so many strawberries you can eat! I hope they do listen and take on board where they can improve on their service. Read Less
Sail Date September 2019
Average at best, terrible disembarkation and embarkation processes. Front desk and customer services dont care and on ship and off have done nothing to address my concerns. Cannot gte anyone in customer services to even respond now. Have ... Read More
Average at best, terrible disembarkation and embarkation processes. Front desk and customer services dont care and on ship and off have done nothing to address my concerns. Cannot gte anyone in customer services to even respond now. Have your money, see you later. Ship is clearly old, cramped cabins, shower horrendous. Entertainment and waiter staff only good thing. Told me had to adhere to smart casual dress at dinners, was not enforced as people in shorts. Told to queue and then allow people to just push and shove. Was like boarding an easyjet flight before allocated seating. Just poor and fact nobody cares even worse. I was supposed to have 2 cabins 1 with twin room - that never happened. Had an express massage on deck - guy had no idea. Bathrooms on dismebarkation day were so foul my wife threw up when she walked in. All these complaints have been ignored by MSC customer services. Read Less
Sail Date September 2019
I have chosen the cruise by mistake. If you are interested in the short Mediterranean cruise from Venice select the Norwegian. MSC cruise was very badly scheduled - we had almost no time in Myconas, few hours in Santorini and a lot of time ... Read More
I have chosen the cruise by mistake. If you are interested in the short Mediterranean cruise from Venice select the Norwegian. MSC cruise was very badly scheduled - we had almost no time in Myconas, few hours in Santorini and a lot of time in the least interesting place, Ancona. The service was really bad, I had to ask for several simple thinks, like the safe repair, for days. All simple snacks and mineral water on board are very expensive, not free, like they are on other cruises. I have no complaints about the embarkation/disembarkation. Food, cabin and entertainment were good. If you want to see not the Croatia,s national parks, but the port cities, I would recommend to book the excursions on shore, because the ones from MSC are too expensive. You can easily explore Dubrovnik and Split on your own. The ship is clean, but dull without any beatification. I don’t recommend this cruise. Read Less
Sail Date September 2019
This is our 10 th cruise and first MSC we chose because of Split, Santorini and Venice and pricing. we had low expectations based on online reviews and we were impressed so much we will take another MSC in Carrebian in Decemeber 2019. ... Read More
This is our 10 th cruise and first MSC we chose because of Split, Santorini and Venice and pricing. we had low expectations based on online reviews and we were impressed so much we will take another MSC in Carrebian in Decemeber 2019. Francisco, the restaurant Manager, Herman Fernandis, the Chef and all Waiters in restaurant provided excellent service to our group of 20. Chef cooked a special dietary breakfast and dinner for 4 in our group that we would not have expected from other major cruise line. Even the cafeteria staff is excellent and maintain cleanliness. Mykonos was cancelled due to high winds considering safety- a right thing to do. Talented entertainment programs in the theater. Cabin size and cleanliness were better than some older ships in other cruise lines. Overall our entire group enjoyed the 7 night cruise and no one had any major complaint. Glad we selected this ship and did not pay much attention to bad reviews. Read Less
Sail Date August 2019
It was on our bucket list to go on a cruise. Having chosen the MSC line and wanting to go on a cruise to include the Greek islands MSC seemed a good choice however from admission in them sun at 13.30 in Venice being treated as sheep at ... Read More
It was on our bucket list to go on a cruise. Having chosen the MSC line and wanting to go on a cruise to include the Greek islands MSC seemed a good choice however from admission in them sun at 13.30 in Venice being treated as sheep at the dock was a bad start. No greeting by happy staff. A muddle through check in and on to a shabby ship. Very run down. During our cruise every time we docked and got on board again was a total nightmare. Security staff never smiled or greeted guests with exception of I think SA staff. Total shambles. The rest were surly individuals. In the restaurants the majority of the staff initially appeared untrained and only at the end were getting into their stride. One night at about 23.30 and still having dinner, as the second sitting took a long time to serve, there was a fire alert after a few power failures. The staff all went into panic, not knowing what to do. No control and allowing guests to use the lifts and chaos reigned. Eventually the captain spoke and he too sounded in a panic. We were not able to visit Mykonos due to bad weather but no alternative was given or perhaps even some sort of small compensation for missing out on a port of call. Entertainment was repetitive. Very disappointing trip. Read Less
Sail Date August 2019
The worst service we have ever received on more than 50 holidays. Bad food, bad service with no eye contact or a care for the customer and you pay for everything - literally nothing is added for the enjoyment of the customer. We were an ... Read More
The worst service we have ever received on more than 50 holidays. Bad food, bad service with no eye contact or a care for the customer and you pay for everything - literally nothing is added for the enjoyment of the customer. We were an inconvenience to the staff. The waiters could not be bothered to offer a service. We queued for half an hour- glad we didn’t get the drinks package-we would still be waiting to get value for money. You literally get sober waiting for another drink. There is a sewage smell throughout the walkway and cabins at times. The waiters are rude, the eating areas are not kept clean. There was blackouts which left the ship feeling hot and stuffy. Two people we were travelling with were feeling sick and there was engine issues which made the boat sway from side to side. We don’t mind rough seas, but this is a Mediterranean cruise. Our kids who normally love kids club, thought the entertainment was not great as they felt hot and cramped in the small space. The quality of air on this cruise is terrible. We felt hypoxic as there is a lack of oxygen. Safe your $ and choose a different cruise line. Unless you enjoy talking for hours on end about how bad a cruise you had. So glad we are getting off today. MSC Masters of the sea??? Perhaps Masters of Bad Service. It would remiss to not add that Natalia at Guest Services was excellent. The only person besides Adi our room attendant that know how to treat a customer. No one else deserves their positions. There are no leadership on this cruise. No team work. How MSC is in business is a mystery. Read Less
Sail Date August 2019
American Airlines Cruise recommend this cruise and for that they will never get my business again. I have been on numerous cruises Carnival, Princess, NCL & Celebrity and I would pick any of these any day. We booked an Aura Suite ... Read More
American Airlines Cruise recommend this cruise and for that they will never get my business again. I have been on numerous cruises Carnival, Princess, NCL & Celebrity and I would pick any of these any day. We booked an Aura Suite because we wanted this to be a trip to be first class, but we got 3rdclass besides the private sunning area. We were suppose to get priority embarking and disembarking, we got non of that, they can't even put a bottle of free water in your suite even though we didn't have to pay for it on the boat. There was nothing special that you get paying a lot more. The food was terrible and the only good meal we had to pay an extra $20 euro for a steak which I have never seen in the regular dinning room and only at a specialty dinning. We stopped going to dinner and eating off the boat and bring on food as much as possible. The buffet was worse and the only thing that was edible was the French fries, pizza was marginal. The service in the dinning room was great and at the bar and casino, our cabin steward was also great, the customer desk was another thing, long lines and lack of information or help. Getting on and off the boat was a nightmare, no organization and fights almost broke out due to lack of staff and information on how to get off. They charge for every transport to get off the ship which I had never encountered before. It took so much time to get off the boat at some ports by the time you got off you almost had to get back on. When I booked it stated 1 day at sea and we wound up with two and shorter times in the ports. Mykonos we pulled in at 8pm and left at 3 AM, what the hell can you see at that time when it takes an hour to get off the boat. The entertainment if that is what you called it was like high school musical, there was limited in the other areas and at the pool if you didn't want to learn to dance or do aerobics you were out of luck. Their few games they had were horrible and the same stuff everyday. I don't remember anything really happening at the pool at night. I am sorry but I have been on small and older Carnival ships that outclassed this ship or it amenities. After spending so much money on a suite and this cruise, I will never cruise this line again even if the other ship are new and great. This cruise nickels and dimes you and gives you nothing. Read Less
Sail Date August 2019
We have travelled with MSC many times and have always been satisfied, however, when the service model changed recently it seems so has our opinion. The embarkation process was a complete joke, keeping people outside the terminal for hours ... Read More
We have travelled with MSC many times and have always been satisfied, however, when the service model changed recently it seems so has our opinion. The embarkation process was a complete joke, keeping people outside the terminal for hours in the blazing sun pushing heavy suitcases. From then on it went one way, down! As we had no choice but to pay the service charge we expected the service to be questionable and I am afraid we were right. I found some of the crew to be rude even though I am a gold member.. not that I expect preferential treatment but I do expect to be teated with respect.. This I have to say was not the case as the guy who serviced (ha ha) our cabin went into the wardrobe and moved my clothes. This absolutely was a no go for me so once again I complained. The Manhattan bar on deck 5 constantly served us corked wine with the waiters not sure what that meant, they clearly had not been trained before being placed behind the bar. Filthy tables in the buffet restaurant, food on the floor and old food piled high in the terrace area added to our disgust. The food in the evening was not great, served cold and beef not appearing on many occasions. The waiting time to embark and disembark was so bad and a constant battle that on the last day a fight broke out on deck 5. I have to say I was surprised it had not happened sooner. It was quiet frightening and we were pleased to finally get off the Sinfonia. Would we travel with this company again-absolutes not. This was my 19th cruise, the worst by far and was certainly not to be repeated. Read Less
Sail Date August 2019
MSC were well priced and fitted in with the area we wanted to visit at the times we wanted to visit. The destinations were all fantastic and, without young children, this cruise would have been good... Problem is.....the kids club ... Read More
MSC were well priced and fitted in with the area we wanted to visit at the times we wanted to visit. The destinations were all fantastic and, without young children, this cruise would have been good... Problem is.....the kids club timetables aren't really co-operative with the already limited time on the destinations... IF YOU HAVE CHILDREN, AND WANT TO USE THE KIDS CLUB, ENSURE YOU BOOK MSC'S OWN EXCURSIONS TO TAKE FULL ADVANTAGE OF KIDS CLUB they refused to let us pay extra to drop our children in early :-( we've two young children and were quite stressed when we discovered that kids club, most days won't take kids to lunch, most days start an hour or two AFTER the boat hits a destination most days finish a good time BEFORE the boat leaves a destination this hit us particularly hard at Dubrovnik and santorini where we only had 4-5 hours on-site, santorini in particular where we had to cut a private tour short Overall, the staff really were amazing, our cabin guy was superb, friendly, attentive and the children loved him. the downstairs 'my choice' restaurant was great. the buffet, not really that good we felt a little dissapointed overall, unloading of over 2000 passengers was quite a slow process there aren't any laundries on-board - though they do offer a 30 euro for 20 garments about halfway into the cruise... Lifts were 'naff' - extremely slow, or buttons missing / not working Boat is old, but well maintained top deck is very good, lots of pool space, great kids splash park but get up early to reserve a sun-lounger, and be prepared to fight to get your 'stolen' space back, they really should have a 'kids only' side to the pools as both shallow parts were jam packed with adults grumbling at kids having splashy fun! boat felt very crowded....it's a small-mid sized boat of 2,100 guests, but queue times for a table at brekky were 30min+ at peak.....the staff were fairly attentive though, just a shame to see so many people pushing in Part of the dissapointment was culture I guess, we certainly won't be using Italy as a starting point again, as there's minimal respect for personal space or queues, often resulting in a squashed child Would I use MSC Again - after hearing a few stories about their other larger boats, sure, they do sound great, would I go on a small boat like this again?, nope, too many people, too short a time at the destinations and too long to get on/off the boat Read Less
Sail Date August 2019
Embarkation was a horrible experience, 2 hours under the hot sun, no place to sit and no shade. The overall attitude of the staff,RUDE. The cabin had mold in the tub, the sheets were not changed the entire week. The food variety was ... Read More
Embarkation was a horrible experience, 2 hours under the hot sun, no place to sit and no shade. The overall attitude of the staff,RUDE. The cabin had mold in the tub, the sheets were not changed the entire week. The food variety was very limited and almost the same thing all the time, the quality was mediocre. The service, non existent, the tables were always full of dirty dishes and most of the time had to go find someone to clean it so we can seat. Only complementary water, no ice tea or lemon aid like most of the cruise ships. The dining rooms were clean but the selection of the food was very limited. Bar service was the slowest i have ever seen in any cruise ship. The entertainment? well.. they tried, put it this way, there were no WOW moments. All excursion were extremely short, and on the Santorini excursion they first take you to an archiological site, complete waste of time, very boring. DISEMBARKATION BEWARE.. on the itinerary states the ship arrives in Venice at 8:00am, well.. we found out on the last day that it was going to arrive at 10:00am and we would not be off the ship unitl 10:45am Therefore, with this we would off miss out flight back to Florida, so we had to get off at the last port in Ancona and take a train to Venice and incurred all these additional expenses. The staff at Sinfonia were useless in trying to help us with this issue that was their fault. Overall, they have their own schedule as they go along, do not rely on the website for their schedule. We are avid cruisers and have never experience anything like this on other cruise line. (Royal,NCL,Princess) We will Not cruise on MSC again. I have never written a review like this, but i feel the need to make everyone aware and don't waste your money on MSC, Read Less
Sail Date August 2019
Our cruise on MSC’s Sinfonia was our 5th cruise. We have previously cruised with Royal Caribbean, Norwegian, and MSC. Our cruise last summer on MSC’s Musica was the reason we booked with MSC again. We are not picky and we had a ... Read More
Our cruise on MSC’s Sinfonia was our 5th cruise. We have previously cruised with Royal Caribbean, Norwegian, and MSC. Our cruise last summer on MSC’s Musica was the reason we booked with MSC again. We are not picky and we had a great vacation on Sinfonia but it is definitely our least favorite of the cruises we have been on. The main reason was the food. The quality of the food was very good, but the selection was limited. I need to clarify that you will not go hungry and there is plenty to eat but in comparison to other cruises there are not near as many options. The food on the Musica last summer was excellent with many choices. It was the best food we had on a cruise and we had no idea if would differ so greatly on another of their ships. Embarkation was excellent and I think MSC does the best job of this. Getting off was another story. We were not let off until an hour later than the designated time with no explanation or any staff around to answer questions. Getting off at the ports also seemed to take longer than was anticipated. The shows were very good but not too much else for entertainment. The bar service was painfully slow. We did not get the drink package and everyday there was an advertised drink special but none of the bar staff seemed to be aware of it and we had to bring the flyer with us for them to honor it. One of the things we really enjoyed doing was sitting in the lounge chairs at the back of the boat reading in the evenings. But every evening around 7:30-8 they would come and make everyone get up so they could stack the chairs up. It was way before dark and would have been nice to sit and watch the sun set. We have never experienced this on another cruise before. The amount of chairs on the pool decks is the best of all the cruise lines we’ve been on. The cabin shower was the smallest we’ve encountered and there was no way to shower without the curtain sticking to your body. The shower curtain also had mold at the bottom of it. Other than that no complaints with the room. All in all we had a great vacation. Out of our five cruises this was the most expensive and we did not see the value in it. We may cruise with MSC again if the price is right, but definitely not on the Sinfonia. Read Less
Sail Date August 2019
Disappointed with MSC and state of cabin. Asked steward to bleach shower floor as covered in mould but he said it was a problem with the grout. Looked and smelled like mould and needed a good scrub. They also definitely need more staff ... Read More
Disappointed with MSC and state of cabin. Asked steward to bleach shower floor as covered in mould but he said it was a problem with the grout. Looked and smelled like mould and needed a good scrub. They also definitely need more staff to serve in bars and to clear tables. Tables are always left with plates and food and you have to call the staff over to clean your table. Was told in one bar that I needed to buy drinks to get food. Aren't they supposed to feed us whilst onboard? Drink prices are way too high. My gold card got me no benefits when disembarking and had to wait for all the lower cabins to disembark first. Was told if I booked Aurea class I would have been given priority. So the number of cruises you have done does not matter. Would prefer other cruise lines next time. Read Less
Sail Date August 2019
My two sisters and I (22, 28 and 32 yo) spent our last week of vacations in Europe on MSC Sinfonia. What was great? -Service in some areas (Dinner room and casino): Waiters went the extra mile to make sure we had what we needed. ... Read More
My two sisters and I (22, 28 and 32 yo) spent our last week of vacations in Europe on MSC Sinfonia. What was great? -Service in some areas (Dinner room and casino): Waiters went the extra mile to make sure we had what we needed. -Night shows: Dancers and performers are professionals and at times it felt like watching a circus show in Montreal. What was average? -Food overall: Not very tasty, not varied. Pizza was fresh, but it was barely decent. What sucked? -Embarkation/disembarkation + poor destination planning: We ended up spending less than 3 hours in Santorini due to the waiting times. This was also true (in different magnitudes) for many of the destinations in the cruise. For final disembarkation we ended up spending extra money on transportation to the airport because of these delays. -Insufficient spaces: Getting a table at the buffet (in different hours) or a spot to sunbath at any deck was very difficult. -Service in some areas (Pool and disco). Read Less
Sail Date July 2019
From the moment we boarded in Venice to the time we left this cruise was an absolute nightmare. Firstly there were incredible lines waiting to board making everyone stand in the sun in above 40 degree temperatures. There were only two ... Read More
From the moment we boarded in Venice to the time we left this cruise was an absolute nightmare. Firstly there were incredible lines waiting to board making everyone stand in the sun in above 40 degree temperatures. There were only two people handling this and it was so poorly run. Then we left the port 10 hours later than scheduled which then impacted on the time we spent in Split, Croatia. We spent the grand total of two hours in port!!!!There were four other cruise ships in port at the time and all of the others left at scheduled time. All of the port stops were short and rushed! The disembarkation procedures were appalling and poorly processed. The entertainment on board was pathetic and the activities did not cater for all passengers.The quality of the buffet food was terrible and was continually the same and some of the reception staff were rude and did not know what they were doing. This cruise was supposed to be the relaxing end to a wonderful European holiday but it turned out the be such a disappointment! Will NEVER use this cruise line again! Read Less
Sail Date July 2019
The ONLY reason we chose this cruise was because it was going to Mykonos and Santorini. Mykonos got cancelled with very short notice because of high winds ( there was barely a zephyr! ) I am thinking it was because of high docking costs, ... Read More
The ONLY reason we chose this cruise was because it was going to Mykonos and Santorini. Mykonos got cancelled with very short notice because of high winds ( there was barely a zephyr! ) I am thinking it was because of high docking costs, now saved by MSC but not refunded to the passengers. The only shore excursion I booked was cancelled less than 24 hours because of lack of numbers, then the one I wanted to swap to was full and I had to pay extra for the the one we finally did. So disappointed. Bar staff work their butts off, but the bars are so understaffed you have to wait ages to get served. And unless you are pushy , others who arrived at the bar will get served before you. So frustrating watching barmen re stock fridges and clean glasses and MAKE COFFEE! There should be other staff paid to do that. Buffet food selection was extremely limited compared to other cruise lines I've been on and the one night I did the formal dinner I was so underwhelmed by the food service and quality and quantity I settled for the mediocre buffet every night after that. MSC you have a long way to go to even get close to the quality I have experienced on Royal Caribbean. Read Less
Sail Date July 2019
I originally heard about MSC from a work colleague and this is now our 3rd time with them. I cannot recommend them more highly. I had read one or two negative comments before booking the Sinfonia trip but I honestly think it is ... Read More
I originally heard about MSC from a work colleague and this is now our 3rd time with them. I cannot recommend them more highly. I had read one or two negative comments before booking the Sinfonia trip but I honestly think it is wonderful. On all accounts our trip could not have been better. Everything was done to perfection. The customers were from many different parts of the world and were friendly, family people of all ages. The cabin was excellent. It was well equipped with an en suite, fridge, hairdryer and security box and the bed was really comfy. The room was attended to not once, but twice every day. It was spotlessly clean. All staff were polite and cheerful, even if they passed in the corridor. They held doors open, smiled, said hello and attended immediately to any requests. Food was in great, free flowing supply and to suit all tastes. We especially liked the t bone steaks one evening. All facilities were excellent and well planned and the evening shows were splendid. What talent! Live music in lots of bars and public spaces every evening was also really enjoyable. Every day we were given a newsletter to tell us about what was on the following day and to arrange times and places for all events. We went on a trip to Santorini which could not have been better organised or more enjoyable. We also got off the ship at all the ports and felt that the security arrangements were very good but not intrusive. MSC cruises are not the dearest or most upmarket but they are fantastic and great value for money. Well done! Read Less
Sail Date July 2019
Embarkation was a hot and long experience, trying to get on the overcrowded people mover and the long walk to the boat where we had a long wait to be checked in. I was not very happy that I was unable to get even a drink of water with ... Read More
Embarkation was a hot and long experience, trying to get on the overcrowded people mover and the long walk to the boat where we had a long wait to be checked in. I was not very happy that I was unable to get even a drink of water with lunch on that first day because I didn't have the correct document on my person. The boat was several hours late leaving making it almost dark sailing past Venice. The room was not ready at the stated time and the carpet hadn't been vacuumed. The sofa bed was not made up for my children and we were unable to get a blanket for them until after 10pm (despite several attempts) when they had already been asleep for hours. I get the feeling that MSC are having difficulties with getting in and out of port in Venice, causing issues for the room attendants. The boat itself was nice. The buffet food was always decent and service was good. The main dining room was hit and miss with service however, getting our order wrong several times. The food selection in the dining room left a bit to be desired also. Nearly everything was seafood related, so if you didn't like seafood the choices were slim. We ate dinner in the buffet for 3 nights because there wasn't anything on the dining room menu that we liked. Our cruise did not go to Mykynos, supposedly due to bad weather. Sailing past however, the sea and wind were as calm as could be which was disappointing. Communication was somewhat lacking with the daily brochure not arriving until the next morning on some occasions when you were trying to plan for an early start, and loud speaker announcements waking you up at 11pm at night and going on for ages in every language. We did the ship shore excursion to Oia and was quite disappointed that there was no actual tour - they just drop you off then pick up again after waiting an hour in the carpark. Disembarkation was a mess with the ship arriving 4 hours late and everyone trying desperately to get off and ignoring their allocated times. We had to literally run across Venice with our luggage to make our 12:30pm train. The only compensation offered for this inconvenience was free internet access to make alternative arrangements. We had a reasonable time on the cruise, but it certainly wasn't up to the standard that we have experienced on other cruise lines. Read Less
Sail Date June 2019
I have cruised 6 times before but never with MSC. I was impressed with the embarkation process but it went downhill from there. The first thing I needed to do when I got to my cabin was use the bathroom. The previous passenger had used ... Read More
I have cruised 6 times before but never with MSC. I was impressed with the embarkation process but it went downhill from there. The first thing I needed to do when I got to my cabin was use the bathroom. The previous passenger had used the toilet and it had not been cleaned. I tried to flush the toilet but it didn't work. We had on going problems with the toilet for 3 days. The ship was full so they couldn't change our cabin. On day 6 our toilet problems returned. I went to reception to advise them and they said they will send someone straight away as he could see on the computer that we had previous problems. We waited for an hour and a half and phoned reception to let them know that we were still waiting. They sent housekeeping to our cabin. She asked to see our toilet, lifted the lid and made a phone call to say Yes, it was true, the toilet was blocked. I said " Don't they believe us" and she said "No, they think you are lying". I have no idea why anyone would want to lie about a toilet that wouldn't flush! This is the first cruise line that I have sailed with who charges for water in the dining room at dinner time. 2 euro 90 for a bottle of water. There was no other water on offer. Activities were limited unless you wanted to learn to dance. An extensive selection of books in the library was mentioned in the daily newsletter but there were only 4 books for English passengers. The ports of call were good but we didn't get to go to Mykonos as it was too windy for the tender boats. The bar service was really slow We were meant to arrive back in Venice at 8am but didn't dock until 10.30 and as disembarkation was via colour coding we didn't disembark until 12.45 which meant we missed our train to Genoa. Read Less
Sail Date June 2019
MSC Sinfonia Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 3.0 4.0
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.7
Enrichment 1.0 3.7
Service 4.0 4.0
Value For Money 4.0 3.9
Rates 4.0 3.6

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