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8 Helpful Votes
Sail Date: February 2019
Just returned from 10 nights on the MSC Sinfonia. I've been reading reviews for the last several months and had been very concerned for our sailing. Well I can honestly say, we thoroughly enjoyed ourselves. We had traveled in the ... Read More
Just returned from 10 nights on the MSC Sinfonia. I've been reading reviews for the last several months and had been very concerned for our sailing. Well I can honestly say, we thoroughly enjoyed ourselves. We had traveled in the past on RCL, NOR., CELEBRITY, HA ,CARNIVAL so this is not our first rodeo. We spent 6 nights prior to the cruise in Marseille and stayed at the AC Marriott. Lovely hotel with good service and friendly efficient employees Loved La Panier, Chateau D If, and of course the port. Boarded around 2pm with no problems whatsoever. Our cabin was ready, luggage arrived, and Marco our cabin steward was fabulous--always there to help. Probably our only real peeve is the cabin. We were on the 9th deck balcony. SMALL! No sofa to sit on (bed only and a makeup stool) but we got used to it. The bed and pillows were great. You really don't need a balcony this time of year as it is really too cold to sit there. Save your money and get a oceanview. Now for the bathroom--so tiny, probably the smallest we have ever had. The shower is impossible--we are tall but not fat--even to turn around is almost impossible--forget washing your feet and shaving your legs is not even an option Food--we ate in the Covi and enjoyed the food. A decent variety offered every night and proportions were good. We learned to eat all our breakfasts in the main dininng room-. Easy to get a seat, a menu if you want to order off of and even a buffet you could select. A special shout out to Alberto, Waylands, and Keo and Alchilles. No lunches as we were on land every day. Entertainment: We loved the entertainment and thought it was well done, and quite a variety. Good singers and dancers. Most of the shows you need to reserve in advance (the night before) and it's really no big deal to do. We loved the Manhatten Bar, great servers and good pourers. Hors de ourves were served every night with our pre dinner drinks. We had transfers from MSC for 3 cities and had no problems whatsoever. So as you can tell, we enjoyed our cruise and was sorry to see it end. If I can help or answer any questions, let me know. Read Less
1 Helpful Vote
Sail Date: February 2019
We boarded the older unfancy SINFONIA HOP ON HOP OFF Ship in Civitivecchia/Rome for the winter Med itinerary which included Malta and Greece. We read all the luke warm reviews and decided to go ahead and try this different cruise lines, ... Read More
We boarded the older unfancy SINFONIA HOP ON HOP OFF Ship in Civitivecchia/Rome for the winter Med itinerary which included Malta and Greece. We read all the luke warm reviews and decided to go ahead and try this different cruise lines, whom were the only one to have this itinerary in the winter. I am glad this wasn’t our first cruise. There were plenty of English speaking pax aboard from all over. LOTS of families with younger kids. (actually too many kids) Embarkation was uncrowded and fast...until I was denied boarding for papers not in order. My husbands papers were correct but I had to return ashore to Check-In to have a pass the agent missed stamped. Not a great start. All the stewards were great throughout cheerfully moving through their 20 cabins. The comforter was too heavy for me so I was brought a blanket. We liked having less passengers on board. Our Oceanview Cabin 8140 had good storage. Showers are ridiculously small and shower curtain attacks you. Yet water pressure was very good. Outside OV cabin windows and many lounges were exceptionally dirty affecting photos. We missed having the travel map on TV showing the ship’s current location. Excursions were average but well run. One of our Greek ports was cancelled due to weather. I mean wild wind and waves that loosened the lines, straps and covers on the life boat below our floor at midnight. After we called reception to report major banging and clanging there was crew fixing the problem within 15 minutes. They quickly scheduled an alternate port with nice weather and offered excursions which were enjoyable. Routing and Two other ports were swapped due to this same storm hanging out. They handled it well. Most of our disappointments were with the food. No alternate dining and everything seemed to have been created and prepared as economically as possible. Boxed milk, powdered gravy, having to request butter every time,etc Menus did not reflect ports or different country specialties. Very Small portions and unimaginative. Many orders were mixed up or mistakes were made by our wait staff. Good ice cream and sherbet. They offered steak and lobster options for added $20-30 a few nights, but that missed the point of a different dining atmosphere. Many passengers moved to the Buffet permanently for more choices of items and portion and less disappointment.. I didn’t think the Buffet was too small. North American Fantastica pax receive free bottled water from their package .Frankly I don’t know how you’d survive without that unless you had a Beverage or Bar Package. We drank a LOT of water. Went to two shows and they were OK. The itinerary made this trip worth it, but there was just no “WOW” factor in this whole cruise experience. Don’t think we’ll do MSC again. We avoided the 3 “Elegant” Dress Dinners. We thought having cruised with Costa and Norwegian and both being similar in price that they we’re a better value. Read Less
3 Helpful Votes
Sail Date: February 2019
MSC Sinfonia is one of the oldest ships MSC has on service. Is a small boat when compared to the others the company has. The ocean view cabin is quite small, and even worst than that, not all the cabins, under the same category, are from ... Read More
MSC Sinfonia is one of the oldest ships MSC has on service. Is a small boat when compared to the others the company has. The ocean view cabin is quite small, and even worst than that, not all the cabins, under the same category, are from the same size! I found out this because I booked two equal rooms and one was bigger than the other, so be careful with that. I considered myself ripped off by being on the smaller cabin, even though I bought the 2 at the same time and within the same category. Moreover it was pretty frustrating to be in a 12 day cruise with a TV that only has 1 movie channel in English and with a hand full of movies that are the repeats themselves over and over again. The cabin bathroom is normal, in Cruise terms, however the biggest downside of it is that MSC chose a shower curtain instead of a door, hence when you take a bath, be prepared to flood the entire bathroom. There is almost no space to move while showering and the curtain starts to stick to your body when bathing, so you pretty much cannot do anything to avoid it. Also, expect liquid soap. Dining.... Food in general in this Cruise can only be labeled as extremely awful, with lack of imagination and taste. Definitely the worst food I've ever tried on a cruise. Breakfast doesn't change at all, there is no egg station or any station whatsoever, so you are offered the same things every day. The buffet in general has almost no options available, again, there are no stations of anything, so you have to leave with what is offered in the small buffet. The food on the sitting dinner is very similar to the one provided in the buffet, so is almost as aweful as the other one. In summary, lower your expectations on the food, the whole idea of eating delicious on the Mediterranean, will NOT happen on this boat. Also note that some other ships offer free machine juices, such as (apple, fruit punch, etc), this one doesn't. You have to manage with water only during the day if you don't purchase a drinks package. In addition, the buffet area is so small that is pretty difficult to get a table to eat. The entertainment activities available on the boat are blah... The shows included. Probably if you're under your 40's, you'll get board easily. The service overall is decent and I think is almost up to par with the other companies. The English level of some staff members isn't that good. The ports of calling were interesting, except for Crete. That was the only Port with nothing close by, so you pretty much are forced to stay on the ship or book a tour. The cruise excursions are like always expensive, and not always that good. Sometimes the excursion desk put on the same bus groups with different languages, so you have to hear everything twice in 2 different languages, which is a downside for me, because things don't go as smooth and things may get lost between translations. Finally, the ship itself is extremely bizarre. I book the cabins closed to an elevator, but for my surprise and for some odd reason, the elevator that was near didn't stop in our floor! Why? No clue! The floor didn't even had the elevators doors!! In other words, the elevator went to floors (5, 6, 8, 9)!! So in top of receiving a smaller room for the same price, I didn't get to use a closest elevator and no one told me anything (web page) while doing it! Moreover, from deck 7 is impossible to walk from the front of the ship to the end, because medical center blocks the way. In general the ship has an odd layout, doesn't have much attractions and is designed for elderly folks mainly. From the ambient to the music and entertainment. In conclusion, I don't think I will book with MSC again. This has been the worst experience in a cruise I've had so far. Not being able to eat well, fight neck to neck for a seat on the buffet, not having an elevator stop on my deck, not much of entertainment on board and in the TV, have definitely contributed to put this Cruise on the bottom of my list. Would never recommend it! Read Less
Sail Date: February 2019
We booked this cruise at the Nurnberg Germany Airport when my wife found a Bargain Price...08 to 20 Feb 2019 We normally take time and search for reviews but we did not this time, our mistake. I had recently had my 3rd back surgery and ... Read More
We booked this cruise at the Nurnberg Germany Airport when my wife found a Bargain Price...08 to 20 Feb 2019 We normally take time and search for reviews but we did not this time, our mistake. I had recently had my 3rd back surgery and was in a walker when we booked so the travel agent asked for wheel chair assistance. When we Arrived no Wheelchairs. My wife inquired and was told we don't do that... but the lady in Genova pointed me to an elevator. At Check in we were told our cabin keys would be in our cabin. and to use our booking papers to purchase drinks until then. it was 0930, and our cabin would be open around13:30 or 14:00, not being able to walk much without pain we settled at a seat near the ships entry point where we were offered a choice of 9 drink packages. some for with meals only drinks, some for non alcoholic and some for alcohol. Prices start at 19, 29, and 39 Euro's a day per person and all in a cabin must purchase the package. the entry level package were good for draft beers and only a few special drinks up to 6.10. Euros. Bottle beer start at 6.50 and required the 29 Euro Price. Name brand alcohol required the 39 Euro package. Ice cream and coffee and water were not free and required a package. Coffee was free at Breakfast. I only met one couple from Canada who bought an Alcohol Package and One who purchased the non Alcohol Pkg, but got a refund after an argument with ship staff when they did the math. They only drink water, which was 2.90 a bottle. We like to cruise and have spent over a 150 days at sea on 4 previous cruise lines. We like to be served as I have trouble standing for long periods and walking for short distances. to My surprise in the dining room Lunch is also a buffet. only dinner is served. Breakfast is a buffet with some options like pancakes and omelets orderable. About 50% of the time the table was set with a coffee spoon or a butter knife. no standards seemed to exist or no one was checking. Tipping was set at 10 Euros a Day per person and automatically charged to your account, as were a donation to UNICEF. At our first meal we were offered Bread. no butter was on the table and it took a full 20 minutes and an argument with the waiter the head waiter his assistant and the head of the ding room to get it fixed. we were initially told it was company policy not to put butter on the table. After I made a scene we had butter the rest of the cruise on every table. The food was sub standard compared to other cruise lines. I actually lost weight. A steak was never offered on the cruise. Lobster was offered twice at a 22 Euro upcharge. my veal had a large bone and every chance they had they smothered your meal with tomato sauce or bad cheese. We had 3 formal nights but many wore T-shirts.. dress codes were not enforced. A couple at our table wanted coffee with desert, They were given drink tickets as part of their cruise and bought us several drinks. Problem was always the emphasis was always on getting the paperwork done and your account billed and signed before they would get you a drink, or coffee. only on the last day of an 11 day cruise did he get his coffee with his desert after I again made a scene as he ate 2 deserts and everyone was leaving dinner when they finally brought his coffee. The staff did Try to meet our requests but they always seemed worried they might get in trouble for doing what we asked them. Training and customer service were not a priority. The Cruise Director was invisible the entire cruise and her only appearance or function I saw was at the show to introduce the heads of each department. If she fell overboard no impact on the ship would be felt. The staff did speak multiple languages. Entertainment was a bright spot as we enjoyed the entertainment crew who would entertain the audience before each show then dance with guests after. On stage it was also great entertainment, except for 4 opera nights. these were opera singers not productions often only a piano player and a singer. Not my cup of tea. Shore excursions were good except for Rome and Crete. In Rome we had a hop on hop off bus tour. We were dropped a long distance from the nearest bus stop with lots of roads and stairs and turns to navigate, near a kilometer. We were told to find a Burger King to use the bathrooms by our tour guide after an hour and a half bus ride from port to Rome. as soon as we were issued our tickets for the Hop on Hop on Bus the guide disappeared. In Crete the bus stopped for an hour while she took some guests for a long walk in heavy rain to look at some old part of a one horse town on Sunday with nothing open. When we were given free time it was 40 minutes and it took 15 to get to the city center from the bus leaving no time to eat and little time to shop before we had to walk back 15 minutes to the bus. The shops were open in the port town and would have been better time spent than in the little town. This was true for most other tours we took too little free time. Often I had to let my wife go alone as I waited because I had difficulty walking, which is no fault of anyone, but know you will walk long distances and have little free time on excursions. They make a point of taking you to souvenir shops they are affiliated with on these excursions. Our Cabin was clean but aged with broken tiles in the shower. shampoo and body wash was in the dispensers. Bring conditioner. Never was a towel folded in the cabin into an animal shape. My wife wanted two single blankets instead of the larger singe blanket and it was provided. No complaints on the cabin or service. Casino I amassed over 5000 points, you get a free cruise for 2 at 9999. I was offered 30% off my next cruise and 250 Euros casino Play. There were no free drinks offered as on other cruise lines at 1500 points in the casino. I will not be back to use this offer. Read Less
Sail Date: January 2019
I chose this cruise based on the itinerary and time of year. My boyfriend doesn’t enjoy travelling when there’s tons of tourists, and hates the heat, so this trip seemed perfect. We’ve cruised before on Norwegian and Royal Caribbean. ... Read More
I chose this cruise based on the itinerary and time of year. My boyfriend doesn’t enjoy travelling when there’s tons of tourists, and hates the heat, so this trip seemed perfect. We’ve cruised before on Norwegian and Royal Caribbean. After our Norwegian trip, we said it was the worst cruise of our life... we were wrong, it was the msc sinfonia. I’m assuming it was because it was winter, and a smaller ship, we had a lot of movement, all throughout the day and night, I was very seasick. We even had to reroute at one point due to bad weather conditions. But obviously not the cruise lines fault. The first thing to comment on, the typical “washy washy” staff on cruises didn’t exist, just hand sanitizer stations that I rarely saw people use. Sooo, I got sick, then my boyfriend got sick, and by the end of the 10 days, I’d say about 90% of the ship was sick. It was absolutely disgusting. We went on an excursion in Rome and the hour long bus ride was full of everyone coughing. You can only protect yourself from germs when other people do the same, which wasn’t the case on this cruise. Our room was good, larger than previous cruises, but the shower was terrible, I’m a small person, and I just decided to shower with the curtain open because I couldn’t even raise my arms to shampoo without the shower curtain being stuck all the way up my body and arms. Also, even with the curtain closed, it leaked all over the floor. We tried to explain this to our room steward but he barely spoke English and didn’t understand us. The food: I’ll start with saying my boyfriend and i are both chefs. We were obviously disappointed. We choose to cruise because of better food than a resort, but in this case, I’ve had better food in places like Cuba and Mexico. I was counting down the days to get home so I could cook us a real meal. Breakfast was probably the best meal and that’s not saying much. There was no egg station, but we found out later in the outside patio there’s a chef that makes omelettes... but only ham and Swiss. Lunch and dinner was pretty boring, usually two types of pasta, some vegetables and a carvery station(usually pork) And always over cooked. You had to follow staff around to ask for butter because it was never left out in the open. There was an extreme lack of fruit on the cruise, possibly because of the time of year but the only fruit that was constantly there was apples, pears and oranges. We had dinner in the main dining room At the beginning of the cruise. We kept leaving hungry, and by the time dinner was done the buffet was closed. There’s no 24 hour food options at all, not even snacks. So we started eating at the buffet before dinner, until we realized that they serve the exact same food in the buffet. So we stopped going to the main dining room entirely. End of story, if you’re a foodie, do not go on this cruise. Embarkation was seriously confusing. You get into the terminal and they look at your paperwork, say ok good to go and I was like “what were done???” and the guy said yes keep going. We then went onto the ship and security saw our paperwork. A few more steps and another person asked for paperwork, then they shove a camera in your face and take your picture right where you’re standing. Then you’re swarmed by the people selling drink packages. Have a drink here cause it’s the only time you’ll get any juice without having to pay for it. Embarkation was smooth just walk off when they call your colour and cheer that you’re finally getting off the worst cruise of your life. The cruise activities were seriously lacking. Without being able to sunbathe, there’s absolutely nothing to do. I took to watching tv, but there’s only 1 English movie channel, that plays the same stuff over and over, or the news. We played board games but that was probably the most exciting activity they offered. We will not be going back to msc, and as avid travellers, our business will be with Royal Caribbean from now on. Read Less
2 Helpful Votes
Sail Date: January 2019
Food in main dining in Covo restaurant was very good and our waiters were superb but that’s where the good food ends .,Buffet food boring and not very nice also the area far to small for the amount of passengers.The outside pizza and ... Read More
Food in main dining in Covo restaurant was very good and our waiters were superb but that’s where the good food ends .,Buffet food boring and not very nice also the area far to small for the amount of passengers.The outside pizza and hamburgers were terrible but good fries.Also no other restaurant on board where you could eat.Entertainment very poor especially during the day no music playing bands .And in the evening only one bar with any atmosphere the Manhattan if you were lucky to get a seat.Cabins very nice we had a balcony cabin small but clean and moder n.1074 o the tenth floor.Drinks so expensive nearly$11 Australian dollars for a small bottle of beer and a glass of wine the same.The ship itself is small but in good condition just found it to small for 2600 passengers prefer a larger ship.in the future but not with MSc will stick to Princess Read Less
6 Helpful Votes
Sail Date: January 2019
This was our first cruise with MSC. We have cruised 15 times in the past with Carnival, Norwegian, and Royal Caribbean. Overall, we were pleased with this cruise. Accommodations were comfortable, the food was good, and the staff were ... Read More
This was our first cruise with MSC. We have cruised 15 times in the past with Carnival, Norwegian, and Royal Caribbean. Overall, we were pleased with this cruise. Accommodations were comfortable, the food was good, and the staff were very friendly and helpful. The destinations were amazing. The simple decor was nice compared to some of other lines like Carnival. Embarkation and debarkation were refreshingly easy. They have some incredibly talented performers for the shows and we enjoyed them all for the most part. However, we really didn't understand why every show had a "strip joint" element to it. We had My Choice dining so the first day we went to the dining room we were assigned to and picked the time we wanted to eat each evening. The first night we were not happy with our table location (next to loud service station), but they gladly changed it for us and the rest of our meals were great. The menu lacked options and you do have to pay more if you want lobster or steak for gala night, but the food was good and we enjoyed it. The prime rib was thinner than any we have ever had so you might want to order two entrees if you choose that. Also, beware that you have to pay for water as well as any other beverage. The staff were very nice, but we missed the shows that other cruise lines put on. The buffets were adequate, but there was not much variety. The hamburgers were high school cafeteria quality, but the fries were good. Also, there are no frozen yogurt machines and the gelato station was never open. The pizza was great, but there were only three varieties. We found the Buddha Bar and Irish Pub made the best drinks. The casino drinks didn't have much alcohol. Also, they are more generous with vodka in drinks than rum so my husband quickly learned to love Moscow Mules. The gym does not have enough treadmills so I had to wait in line for a machine every time I went. Although putt putt is located on the top deck, you have to find the mobile entertainment stand (on deck 6 in one of the bars which rotates constantly) to check out the equipment or to borrow games. We didn't try the pools because it was too cold outside. We had to pay for shuttle services to reach the port on several occasions so be prepared for that additional cost. It ranged from 12.99 to 15.99 per person for a round trip. There are lots of bars to hang out in and they have fun themed parties every night. Most of them start after 11 so we didn't make it to any of them. The staff were very interactive with passengers and we really enjoyed talking with them. Ports: To reach the port in Barcelona you will need to take the blue bus located at the Columbus monument which is a block from the Drassanes metro station. The bus is $3 euros per person. Valencia: You can pay for a shuttle to reach town, but we chose to take a taxi directly from the ship to the aquarium. We also bought our aquarium tickets online ahead of time. Taking the taxi saved us a couple of dollars. We walked around the aquarium area afterwards and then walked back to the aquarium to catch a taxi back to the ship. Palma de Mallorca: We walked off the ship and caught a bus #1 (3 euros per person) to the city center. Then we walked to the cathedral. We walked around for a couple of hours and then took a taxi back to the ship area and went on an excursion we had booked on our own. We had a great time hiking and exploring a cave. Malta: We did not get to dock here due to rough seas, but we did get to Messina that evening at 5 pm and stayed until 2 pm the following day. Messina: We had a lovely dinner in town. You were able to walk right off the ship in this port. We also enjoyed walking around a cathedral and shopping in some of the stores. The following day we went on MSC's excursion to Taormina. We highly recommend this tour. Taormina is beautiful and we loved walking through the city and walking around the ancient theatre. There is a cost for that. If you have children under 18 there is a very reduced fee (or maybe free?) but you have to have their passport to show them in order to get the discount. Citavecchia: We took MSC's excursion to Rome on your own. So much fun. The Coliseum and ruins are within walking distance. I bought a package ahead of time to go into the Coliseum and Palentine/Roman Forum. We chose 1 pm for our time to go into the Coliseum and that worked out perfectly. Livorno: We took MSC's excursion to Florence on your own. We had a wonderful time walking around. Genoa: No excursion. Just walked around the city. We didn't need a shuttle this day. Marseille: We had to utilize the ship's shuttle for 15.99 per person. From the drop off point, we were able to walk to the Basilica de Notre Dame. It was wonderful. We also had a wonderful meal in town. Barcelona: We took a high speed train to Girona to see the cathedral where some Game of Throne scenes were filmed. One of the best things we did on the whole trip. We booked the Renfe train tickets ahead of time. Once we got to Girona, we were able to walk to the cathedral and old wall. This is an amazing place even if you're not a GOT fan. We loved every minute of it. Read Less
5 Helpful Votes
Sail Date: January 2019
This was a chance to break up a Scottish winter, which it did. The weather was great the destinations were superb. The ship was a complete let down . The embarkation some 10hrs late due to problems with the ship. A promised free meal ... Read More
This was a chance to break up a Scottish winter, which it did. The weather was great the destinations were superb. The ship was a complete let down . The embarkation some 10hrs late due to problems with the ship. A promised free meal consisted of I roll and 1 hot drink. We had to spend the next day in port while the ship was fixed causing us to miss one destination. The cabin was clean and comfortable. Dining was a nightmare people scrambling for a table and food that at best was ok. The entertainment patchy and the activities were ok if all you wanted to do was learn the samba. Service was surly or unhelpful most of the time , the exception being the cabin staff. In the main service is poor and I would inform reception that you do not want to be charged a daily service charge . The drinks come with a 15% service charge anyway . The ship offers a shuttle bus at most ports however these are expensive and they will not tell you about any allternatves The port of disembarkation had a taxi and partial bus strike which had been on the news for 3 days MSC said they were unaware of it and basically it wasn't there problem .This resulted in elderly and infirm people being dumped at the port with their baggage in the rain and expected to get on with it. If you think MSC might be for you please THINK AGAIN . Read Less
4 Helpful Votes
Sail Date: January 2019
We chose this cruise for the amazing price, itinerary and length of stay on board. We did not read any of the online reviews when we booked the cruise, so we was really disappointed in reading all the negative reviews the day before we ... Read More
We chose this cruise for the amazing price, itinerary and length of stay on board. We did not read any of the online reviews when we booked the cruise, so we was really disappointed in reading all the negative reviews the day before we set sail. If we did we would not have booked. Let me say, this cruise was fantastic for the price we paid £280 for 10 days. Yes £28 per person per day. The ship is very nice, it’s an older ship but is still a good cruise ship. We did go through force 7 rough seas and the ship hardly rocked. In the past we have been on many MSC cruises including the new mega ship MSC Seaside, all have been good. Our cabin looked new and very clean cabin 7110. We did book an inside cabin but they upgraded to outside at no charge. All the bars were good. Bar staff are very friendly especially Vic and Askar from Mauritius, that really looked after us extremely well. The ship was full occupancy and there was no waiting time for drinks at all. I was so impressed I tipped the bar staff on last night. We booked the drink easy package, although a bit annoying that all the nicest cocktails wasn’t allowed so I had Heineken lager, wine and cocktails of the day. Made the most of it though as it was all you can drink. The theatre shows was fantastic and definitely not to be missed. The dancers were fabulous especially the girl dancers from England. All the shows were great but the London’s Calling was the best. They did “candle in the wind” for Princess Diana, my eyes filled up, great show guys. We met some great guests onboard from USA , Holly & Bobby and Marli & Dave that made our cruise extra special. Unfortunately due to the weather in Malta we could not go there but MSC gave us a refund 100euros compensation which we used on the photo service. In all what a great cruise and better than staying at home which costs us more. Thank you MSC for ai great cruise “PING” Read Less
2 Helpful Votes
Sail Date: January 2019
I liked the itinerary and it fit my timeline for my trip to Europe. The price was also very good. Disembarkation was a disaster due to a taxi strike and rain in Barcelona. MSC should have provided more transportation to the airport for ... Read More
I liked the itinerary and it fit my timeline for my trip to Europe. The price was also very good. Disembarkation was a disaster due to a taxi strike and rain in Barcelona. MSC should have provided more transportation to the airport for its passengers. I had a terrible time getting to the airport (Uber would not come downtown after an Uber car was set on fire on Friday and a few drivers were beat up!!) and I worry about older passengers with more mobility issues having had an even worse experience than me. Overall the service, food and ports were very good. The cabin had some water damage of the wall beside the shower and a number of passengers complained about sewer odours emanating from their bathroom facilities. There could have been more entertainment and activities for us. A number of buses used for shore excursions were older and unappealing in their interiors. Some of the tour guides could have used a speaker system e.g. the lady in Taormina. I was disappointed in the lack of communication when the Sinfonia was many hours late into Barcelona; we all communicate with our mobile devices nowadays and electronic communication from the company would have been helpful. But the disembarkation fiasco was the straw that broke the camel's back, as they say. Read Less
MSC Sinfonia Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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