1 Helpful Vote
Sail Date: October 2018
We wanted a week vacation, and We Love Holland America. The service as always very good, the food was also very good, the entertainment was slow at times, not too many activities like larger ships. The food was good, you always have ... Read More
We wanted a week vacation, and We Love Holland America. The service as always very good, the food was also very good, the entertainment was slow at times, not too many activities like larger ships. The food was good, you always have Salmon, Chicken or Steak available if you don't like the menu for the dinner time. The Lido was great for breakfast and lunches. We never went to the Lido for dinner. The Pinnacle Grill as always wonderful, you pay $39.00 per person for dinner, but the quality of the food is superb, the service 5 star. The Ocean Bar had a quartet u unfortunately the singer likes songs from the 30's and 40's and it was almost impossible to dance that type of music unless you are in your seventies. BBC Earth presentations were very good, documentaries about mostly animals. American Test Kitchen was good, but not every day. The entertainment could have been better. Read Less
Sail Date: October 2018
Nice size ship. staff is very attentive. CABIN was AWFUL. Windows that Slanted inwards into room .I am not tall but had to bend over to my waist to get to the bedside. No sofa, no chair in cabin. NO place to sit except on bed. Never ... Read More
Nice size ship. staff is very attentive. CABIN was AWFUL. Windows that Slanted inwards into room .I am not tall but had to bend over to my waist to get to the bedside. No sofa, no chair in cabin. NO place to sit except on bed. Never book this spa rated outside cabin!!!!!! EVERYONE had air conditioning problems .in their cabins . I like Holland America a lot but not this ship.The ship holds 1402 passengers, this was very nice. Mainly older adults, I think we had 5-7 children on board. The public rooms are well decorated and spacious. The bars have 2 happy hours a day.An extra drink of the same is only $2.00 more at the happy hour. The entertainment was a saxophone player, very good, a pianist, exciting and hyper very entertaining. Also a comedian. A trio of male singers sang the songs we like to hear. Two of the bars had good space for dancing. Read Less
4 Helpful Votes
Sail Date: September 2018
Considering the cruise options we have these days - Holland America's boat was old and looked like it. We traveled with a group of 26... they separated our group and we could not even sit near each other during out dining time. We paid ... Read More
Considering the cruise options we have these days - Holland America's boat was old and looked like it. We traveled with a group of 26... they separated our group and we could not even sit near each other during out dining time. We paid for an on board wine tasting while at sea, but it turned out to be a big sales pitch for the wine packages! You don't even get soda complimentary.... They nickel and dime you throughout the cruise! The worst part - The carpet in our cabin was wet and spreading upon arrival. When we complained to our steward, the staff simply placed towels on top of the wet carpet daily - HELLO MOLD! I guess this was their way of fixing it. Window were small, rusty and dirty. Upon arrival our air conditioner didn't work, but they got it going after complaining. At the Captain's dinner - he said a few words then left - really???? At most cruises the Captain says a few words then greets guests or at least say hello when entering. Seriously, with all the choices we have now - I wouldn't do this boat ever again! As for the entertainment, it was pretty lame. They did have one acrobatic group who performed one evening and they were great! But the other act were very amateur! The excursions we paid for were pretty good, however 2 out of 4 started late, which made us hurry to return to the ship on time. Why? Some passengers were late for their excursions....so we had to sit and wait for them - one time over an hour! No excuse to make a coach full of guests wait for 2 people. Read Less
6 Helpful Votes
Sail Date: September 2018
This was our first trip on Holland America. We have traveled on Princess, Viking and Royal Caribbean. Holland America provided us with a lovely vacation and we would find it hard to rank order the ships. We enjoyed some more due to the ... Read More
This was our first trip on Holland America. We have traveled on Princess, Viking and Royal Caribbean. Holland America provided us with a lovely vacation and we would find it hard to rank order the ships. We enjoyed some more due to the destinations but the ships were each lovely in their own way. The Rotterdam is an older ship with many nice surprises. The stateroom was very comfortable and there is a good amount of closet and drawer space. I also think the ship is very stable in rough seas. It seemed to me that there was very little rocking in heavy winds when they used their stabilizers. The shows and movies were wonderful. Rondell Sheridan had us rolling with laughter. Enjoyed the many spots to have a drink as well as the casino. We were not able to stop at Prince Edward Island. But Bar Harbor and Quebec were wonderful. Now I must say the best part of the trip was the food and the service. We actually did not eat in any of specialty restaurants because we thought the food was fabulous in the regular dinning room. Read Less
2 Helpful Votes
Sail Date: September 2018
i sailed with Holland America last year to Alaska from Vancouver. I did not believe that my experience could be any better, but this year's cruise to Quebec, the Maritimes and New England was even better. The ship was amazing, the staff ... Read More
i sailed with Holland America last year to Alaska from Vancouver. I did not believe that my experience could be any better, but this year's cruise to Quebec, the Maritimes and New England was even better. The ship was amazing, the staff was fantastic, the food was delicious. Everything operated smoothly, like clockwork. This is a smaller ship than the Niew Amsterdam, so I was not able to get a verandah suite, and instead opted for an "ocean view". Honestly, not having a verandah forced me to go out on the public decks and mingle and take part in the ship's activities. I can't speak highly enough of the attentive staff and the smoothness of the tours and the efficiency and friendliness of the whole operation. While I have no immediate plans for a future cruise, when the time comes, I will certainly choose Holland America - probably for a northern Europe cruise. Read Less
3 Helpful Votes
Sail Date: September 2018
The ship is twenty-some years old but in good shape. Something like 1400 passengers makes it easy to get around. Boarding procedure was easy in Boston.. We had completed all the paperwork online. Had two bottles of wine in carry-on (as ... Read More
The ship is twenty-some years old but in good shape. Something like 1400 passengers makes it easy to get around. Boarding procedure was easy in Boston.. We had completed all the paperwork online. Had two bottles of wine in carry-on (as permitted). This was examined. We were in our cabin by 1pm and then up to the pool deck for a light lunch. We like HAL in great part because of the crew. The cabin stewards and dining room servers are always friendly and efficient. There are no better on the sea. We have cruised more expensive lines, Regent, Crystal but no crews are more consistently friendly than HAL's. One difference from years ago: The stewards don't have time to chat about family. Officers tend to be from "Holland" or thereabouts. Personable but they don't mingle much. The cabin: We booked an outside guarantee but received an upsell offer ten days before and took it. Big veranda cabin. I paced off 12x36 for the cabin (bath included) plus an 8x12 veranda. Very clean. Good condition. Twice a day service. Fresh fruit if you ask. Ice. We had room service breakfast daily. Timely and tasty. We tipped the delivery guy - the only extra tips we made onboard. Tip added to our account was $15 per day, and 15% for alcohol or sodas. One complaint: a bad plumbing smell in the hallway around cabin 6161. Lasted for three days. A nice event from the veranda. I happened to go out one night and there was the Milky Way. Pleades also. Hadn't seen that for two years. We were many miles away from any light pollution. We had early dinner in the Main Dining room each night. I liked all the starters, soups (elegantly served), and desserts. Special appreciation for the mussels brought on board during out Prince Edward Island stop. Escargot also delicious. I should have asked for seconds of those two. Re entrees, the meat quality was not the best. Short rib and "filet mignon" as well as duck breast were tasty but chewy. Salmon was overcooked, but I guess that could be remedied. I thought the lobster tail, roast chicken, lasagna bolognese were very good. Dinner at the extra cost restaurants on board doesn't seem a good value to me. We've done them on previous cruises. Entertainment was OK. Casino, rarely busy. There was a 5K walk on deck for charity. Very good fitness center. Never crowded. Ocean view. Two comedians, There is always a sting quartet on board which they call Adagio. An unusual musical show, Jukebox, filled the showroom. Not much in the way of travel lectures. A Catholic priest on board had mass daily. The internet is less expensive than on past cruises. $100 for the week, but no video. Free internet for New York Times. From the Navigation menu, click on the menu lines in the upper right hand corner and scroll down to free services. You can also view your account and look at shore excursions. Flatscreen TV has CNN International etc. Our fellow passengers? One comedian said, "When this ship has Seventies Night, they have seventies night." Actually, that's our demographic too. Formal night has gone the way of ballroom dancing demonstrations on board. There is "Gala Night" which is supposed to be dressy, but polo shirts were more common than suits, at least at early sitting. In summary, I'd say four stars. We'll cruise again when an opportunity comes along. Read Less
3 Helpful Votes
Sail Date: September 2018
We have cruised ~20 times. This was our first time cruising from New England to Quebec. We enjoyed the ports, generally walking on our own, though we had an excellent walking excursion in Quebec City. The Rotterdam is more than 20 ... Read More
We have cruised ~20 times. This was our first time cruising from New England to Quebec. We enjoyed the ports, generally walking on our own, though we had an excellent walking excursion in Quebec City. The Rotterdam is more than 20 years old, and its age shows. There was rust all around our verandah. The interior switch for the verandah light was physically broken in half (though it functioned). The window shades at the front of the gym were a mess. Several went up only part of the way. Of those that went up all the way, some were frayed or cockeyed. I told a crew member that the Rotterdam needed some time in drydock. She told me that it had come out of drydock just a few weeks earlier! We're accustomed to larger Holland America ships (~2,000 passengers). The Rotterdam has ~1,400 passengers, the smaller size being required for travel up the Saint Lawrence River. It has much of what one expects on a larger ship, but in reduced size or quantities. Comedy entertainers were great. We didn't check out the other entertainment. Our major disappointment with the ship is that a Vista "Suite" is not really a suite. It is similar to a Verandah Stateroom on a larger HA ship, with a larger sofa and desk and a mini-fridge. We ate in the dining room the first night. The food was OK (not great). Three of the six people at our table received the wrong main course. We ate in the specialty restaurant - the Pinnacle Grill, which has great food and service - every night thereafter. All staff were polite and tried to be as helpful as possible. Read Less
8 Helpful Votes
Sail Date: August 2018
I choose this cruise for the itinerary. After taking a number of other cruises on various cruise lines including Mediterranean cruises, I wanted to try an itinerary a little closer to home. Unfortunately, my bad experience started ... Read More
I choose this cruise for the itinerary. After taking a number of other cruises on various cruise lines including Mediterranean cruises, I wanted to try an itinerary a little closer to home. Unfortunately, my bad experience started immediately upon boarding the ship. The Rotterdam is an old ship in need of extensive renovation. Additionally, I found the ship to be dirty...dirty windows, dirty floors, dirty deck cushions, dirty decks. The Lido Deck, where travelers should expect some fun and excitement was boring and silent except for some barely audible "elevator music " each day and every day including the day I boarded. The nightly entertainment was terrible! No show the first night, two movies (one that I could have seen on the Discovery Channel) on other nights, and one good musical show. Entertainment on the ship was a horrible value for the money. Boring and inappropriate...I don't need to pay for a cruise to see a movie. The staff was clueless including the Guest Service desk who had to check and recheck with several other crew members for answers because they didn't have answer for any questions that I asked. I booked daily tours through Holland America and with little exception, they were also lackluster and boring. Lastly, and maybe worst of all, is that when I booked this cruise the price that I paid was almost $700 more for the same exact accommodations advertised 10 days before my departure at the greatly reduced amount. I tried to get a credit back to my credit card but was given options... the least objectionable being a $100 drink card, a $125 on board card and $35 toward dinner at one of the restaurants (which I didn't use). I have never written and bad review about any of my many prior vacations but this one was such a disaster that I just can't say enough bad things about it. Disappointing and bad vacation in every way. Read Less
5 Helpful Votes
Sail Date: July 2018
This itinerary was wonderful. It is summer in the north but bring warmer clothes and jacket plus be ready to have rain. Scenic viewing of icebergs from the ship was spectacular and was the best part of trip. leaving rotterdam we were ... Read More
This itinerary was wonderful. It is summer in the north but bring warmer clothes and jacket plus be ready to have rain. Scenic viewing of icebergs from the ship was spectacular and was the best part of trip. leaving rotterdam we were enjoying the view from the rear of the ship for 2 hours. in bergum norway we rode the funicular. the waterfalls and scenery in iceland were beautiful. qaqortoq greenland was a walking port just to say you were in greenland. The navigational crew did an excellent job thru thick fog and icebergs. we enjoy fixed early dining as spouse has food allergy and having the same waiters is a plus. So far our table mates have been pleasant. They removed the self serve laundry room which was bad as this ship does longer itineraries and people would rather do thier own laundry than have it done. we really enjoyed this cruise. Read Less
1 Helpful Vote
Sail Date: July 2018
Chose Holland due to the voyage only, was a big mistake. Ship needs to be in dry dock. Dining windows cracked top to bottom. Weathered, could hardly see out them. Cabin window siliconed with rust. Shower either scalded, or froze u. ... Read More
Chose Holland due to the voyage only, was a big mistake. Ship needs to be in dry dock. Dining windows cracked top to bottom. Weathered, could hardly see out them. Cabin window siliconed with rust. Shower either scalded, or froze u. Lavatory leaked water everyday. Cabin boy woke us up at 5:30 everyday collecting ice from ice machine across the hall. Said ice machine was out on his floor as well as the dining room. Our friends ceiling leaked water in the cabin, curtain rod fell off on him, hair dryer caught on fire. Norovirus for several wks. Because elderly people would not abide by rules and wash hands and stay in their room. I have been in 32 cruises with many companies. I am also a senior, but, this was the worst group of walking dead I have ever encountered. The fussed about everything, insisted they eat at same table at 5:15 earch night. Saved seats for 1st show, therefore, the rest of us always had to wait until 7:30 to eat dinner, always had to attend late shows, etc. They chose anytime dining , but, insisted on eating at 5 each night therefore controlling those of us that wanted to eat at 6 or 7. Terrible experience, never again HOLLAND! Read Less
Rotterdam Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.9
Entertainment 3.0 3.4
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.5
Enrichment 4.0 3.3
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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