538 Royal Caribbean Oasis of the Seas Cruise Reviews

My wife and I couldn't wait to cruise on this ship; however it was nothing to write home about but not all bad either. The best food is in the Windjammer and Johnny Rockets (MUST GET the apple pie at Johnny Rockets, it will change the ... Read More
My wife and I couldn't wait to cruise on this ship; however it was nothing to write home about but not all bad either. The best food is in the Windjammer and Johnny Rockets (MUST GET the apple pie at Johnny Rockets, it will change the way you look at desserts on the ship), the main dinning room and other complimentary foods spots was just that "Complimentary"; you got 70's 80's and Latin music every night but not R&B music or adult after hours karaoke at all; MUST READ the daily itinerary; no one walking around offering dink specials; remember, there are 5,000 plus people on this ship and making reservations for anything on the same day will not happen. The personal care from the staff was lacking that you get being on smaller ships. Pay attention to your bill....non-alcohol drink package $26 per day has a $32.95 service charge per person ($428 for couple for 7 days not worth it); Getting on/off the ship was a breeze and our comfort level was high but for us the smaller ships are better. We enjoyed our ship aboard this ship but for our money going forward we will stick with the smaller ships. Read Less
Sail Date December 2017
Our background: We've taken 22 cruises. My wife's done 24. Just completed #10 for us (#11 for her) on Royal Caribbean. Percentages say that we have chosen Royal Caribbean over other choices once we settled down to know our ... Read More
Our background: We've taken 22 cruises. My wife's done 24. Just completed #10 for us (#11 for her) on Royal Caribbean. Percentages say that we have chosen Royal Caribbean over other choices once we settled down to know our preferences. This cruise (our second on the Oasis) was overall just OK. We just did not have an “above average” experience. We're believing that Royal Caribbean has slipped in our estimation. Some of our negatives: The first night's dining was awful. Not blaming the waiter, his tables were not next to one another. We saw him rushing to serve about 4 tables away. Appetizers were not delivered. Main meals were not delivered until other tables were leaving the dining room after dessert. When you are almost the last table leaving in a huge dining room, it is a sign that something is wrong. Complaints were made. The head waiter promised a better second night...and they did deliver. The head waiter monitored and assisted with the operation. On 2 or 3 evenings, he appeared with complimentary champagne. The sad thing on evening 1 was that there was a party of 3 at our table...wife, husband, aide. The man was in a wheelchair, limited to soft foods, needing help from spouse and aide. His situation was ignored in dining that first evening, but helped on evening 2 and following. He needed to have food or soup delivered as they arrived because his process of eating too so long. This did happen most of the rest of the week. We have mostly been choosing breakfast and lunch in the dining room versus the unlimited portions in the Windjammer. Something is wrong when we were again the last patrons to leave the dining room for lunch. While the waitstaff was courteous and the orders were correct, it should not take 1 hour 45 minutes to be served and exit. Cutbacks are evident. Lunch menus were always the same. Dinner menus were also largely the same. We were not the only ones to notice that most meals had broccoli and carrots as the repetitive veggies. Bread and rolls are “on the table”, not served as in previous cruises. After dinner coffee was not offered...until we asked on evening 2. We are considered as Emerald members in the Crown & Anchor rewards program. Not impressed by the benefits on this cruise. To be sure, we booked late for this cruise with an inside stateroom. Our friends booked early with a Central Park balcony. They are Gold members, but got a bottle of wine, a complementary lunch at Giovanni's. We got a BOGO on one wine/beer purchase as well as the same thing at Johnny Rockets. IMHO, something is out of wack with 10 and 11 cruises. I sincerely believe that the computer system on the Oasis has problems. You all know that pre-booking shows/entertainment is the only way to go on Oasis-class ships. Ours were done by the agent who accompanied our group. When we were advised to confirm shows, only 3 of 6 could be done. 1 of the remaining 3 said “billing error”...for a FREE show. It was impossible to confirm the remaining 2. Guest services was NO help. Their fallback was that the reservations were never made. Our agent said that “billing error” means it was received in the system. Guest services was finally able to help us with a reservation for Frozen on Ice. Last statement on computer issues is that we do NOT enter the smoky casino willingly. My wife has COPD; I am a non-smoker and no longer find smoky situations tolerable. We did not gamble. When we get our final billing statement, there is a casino charge for $2.08. No way that it happened and not worth the final morning stand-in-line to dispute. Regarding the exit from the ship. We are part of a group of 35 traveling by bus to Port Canaveral. The luggage for 33 comes off as scheduled. 2 are left standing. They finally get their luggage 45-55 minutes after the others. The excuse is that there was a “mix-up” on board. Well, the same mix-up occurred with neighbor/friends traveling with a different group. Their departure from Port Canaveral was delayed even longer while luggage was sorted out and came off the ship. I know that “compost happens”, but it is sad when it holds up busloads of people. Our positives definitely include a great room steward named Trevor. I know it is his job, but he responded to all requests, knew our names from day1 (unlike dining room staff that never asked). We've already made a deposit for December 2018 on a Royal Caribbean cruise. Hoping for the best! After this one, our expectations are lowered. Read Less
Sail Date December 2017
I felt like I was at the county fair for a week straight. Masses and masses of people everywhere. But on the other hand........ The shows were really good, and worth attending, although you have to make reservations to attend a show. ... Read More
I felt like I was at the county fair for a week straight. Masses and masses of people everywhere. But on the other hand........ The shows were really good, and worth attending, although you have to make reservations to attend a show. Every show was packed without any empty seats, so don't expect to come late, and get a seat. I really enjoyed the diving show,. These divers are all national or Olympic Team divers, and the show was excellent, and not to be missed. If you have kids, this is the perfect cruise for them. Johnny Rockets, pizza, ice cream, characters in costume, Santa came, the Captain was funny and nice, the officers sang Christmas Carols, Main dining room food was not great, although the specialty restaurants were all delicious. We ate at the chef's Table one night, that was good. All in all if you have a family with kids, it's a good cruise. If you are an older single adult, I'd recommend a different line,especially if you are trying to relax and have quiet and luxury at the same time.- Celebrity Cruises would be my choice, but at least I tried the larger ship. Cabins were smaller than Celebrity Concierge, no overhead bin storage, and the TV had limited channels. Crown and Anchor club has a nice happy hour, but there were so many people in the Diamond lounge. We still all had a great time, the staff there was personable, polite, and very helpful with everything we could have asked for. Best to go at 4-4:30 if you want a seat. An appetizers every night. Now I can say, been there, done that! Read Less
Sail Date December 2017
The ship itself is beautiful and well laid out, but comes with a price. All the particular venues my family and I enjoyed seemed crowded or overfilled. Getting seats for shows proved difficult, even with reservations and arriving 30 ... Read More
The ship itself is beautiful and well laid out, but comes with a price. All the particular venues my family and I enjoyed seemed crowded or overfilled. Getting seats for shows proved difficult, even with reservations and arriving 30 minutes before show start. We mainly stayed in the suite lounge and coastal kitchen for our meals and while other ships- like the Liberty; always felt quiet and comfortable; the Oasis felt crowded and difficult to find a quiet spot in. Food in Coastal kitchen was fantastic and the service was top notch; but the crew looks over worked and tired. Ports were excellent, that being St Thomas, Puerto Rico, and Haiti. I would have liked to stay in San Juan longer than 6 hours, possibly and overnight option would have been very nice. Adventure ocean was good, but seemed to lack good management - we were told the first day we don't need to make any arrangements as they won't be full; and yet the first time we tried to check in our kids they had no spaces left. Rooms are very nice, but lack many power outlets. We stayed in a family suite and they are much smaller than Freedom class' Family Suites. Beds were very comfortable and pillows are of good quality. Ship is very "wow" factor but way too many guests to really ever enjoy it. Read Less
Sail Date December 2017
We accompanied 6 other couples (3 couples had cruised with RC before). Initial booking was good, however, we were disappointed when following up on our booking, requesting upgrades and changes, etc.; customer "no service" after ... Read More
We accompanied 6 other couples (3 couples had cruised with RC before). Initial booking was good, however, we were disappointed when following up on our booking, requesting upgrades and changes, etc.; customer "no service" after initial booking. On our first formal night, we (7 couples) were escorted to the Oasis Solarium and seated in a low light, outside buffet environment. We had to serve our own salads and desserts in cocktail attire. Some of our food was served warm and under-cooked, 2 steaks were over-cooked and 2 couples were served when the rest were finishing up. However, our server was fabulous and got the biggest tip of the cruise, 18% + >$100. The ship was beautiful, entertainment was excellent, and staff was very good however, customer service was below average. We are undecided about booking with Royal Caribbean in the future. We feel the overall cost vs return was less than satisfactory. Read Less
Sail Date December 2017
We have sailed on about a dozen ships starting back in 1994 with the Carnival Fascination. This cruise was probably the least enjoyable of all of them. This was our second time on a ship this size on Royal Caribbean. If you have never ... Read More
We have sailed on about a dozen ships starting back in 1994 with the Carnival Fascination. This cruise was probably the least enjoyable of all of them. This was our second time on a ship this size on Royal Caribbean. If you have never cruised before you may find this ship enjoyable mainly because you have nothing to compare it to. You don't know what a relaxing cruise can be like. This ship is just too big to handle the 6000 or so passengers on board. There are many common areas on board the ship but none of them are large enough to handle the amount of guests. The Windjammer Marketplace is too small to accommodate so many people for breakfast. If you don't get there early they stop people at the door until a table opens up. This can cause the line to wrap around the corner and down the stairs. Trying to get a simple cup of coffee takes way to long. They do have coffee on the promenade deck, but that is 8 stories down and twice the coffee was empty. The theater for the main show cannot handle even half of the quests, so you need to make reservations to see any show. The comedy club is too small and again you need reservations. How can 6000 people see a comedy show that can only sit less that 150 people? Royal Caribbean needs to do away with "my time dining". If you are required to make a reservation months in advance of the cruise it is hardly "my time". We ended up with my time dining for 8:00 in the evening even though I requested 5:30 2 months prior. We ended up paying extra for the specialty dining rooms. The service on cruise ships has declined greatly over the past years and Oasis just strengthens my thoughts. Food left in hallways, dirty plates left at your table much longer than they need to be. Ever since cruise lines starting adding automatic gratuities to your on board bill the staff know they will get a tip if the go the extra mile or not. Why pick up that room service tray someone left outside their door if the gratuities are automatic. We met one couple who were on their first cruise, they agreed it was way too crowded but thought the food and service was great. We spoke with another who were on the 40th cruise and commented how bad the service has gotten over the years. Too many people, not enough staff or common places to accommodate everyone. The cruise ships strongly encourage using Purell before going into the dining rooms and areas around the ship. But on many occasions the dispensers were empty. Some positive thoughts: "Rob" the guitar player and singer in the Globe and Atlas pub was fantastic. We did opt for buying our meals in the specialty dining rooms. This did make a big difference in dining. It was what dining used to be like in the main dining rooms. Good service and good food. We were able to eat in the Coastal Kitchen as a guest to friends who were in a suite. Very good food and service. The Chefs Table was really beyond my expectations. How can anyone make tomato soup taste so good? Wine that was fantastic and a desert that was unlike anything I had seen or tasted. This certainly is not the most positive review but after about a dozen cruises and knowing what a good, comfortable relaxing cruise can be like, this ship was overall disappointing. The days when you went on a cruise, had a great dinner in the dining room followed by a great show in the theater are gone. Unless you do lots of planning ahead and make onboard dinner and show reservations chances are you will miss out on most things. Read Less
Sail Date December 2017
Ship has a great layout with a full walk/jog deck, many restaurant Venus (although very pricey) and great entertainment including ice and water shows. Fitness center is in great need of updating. Central Park area is a nice respite from ... Read More
Ship has a great layout with a full walk/jog deck, many restaurant Venus (although very pricey) and great entertainment including ice and water shows. Fitness center is in great need of updating. Central Park area is a nice respite from the congestion onboard. I enjoyed sitting out there with my morning coffee. Medical facility is terrible. Anything other than a cut and they try to kick you off the ship. My husband had some heart issues which already had medication for an just wanted a consult. $2100 later they tried to kick us off in st thomas with no way home. They can’t do that and we threatened to sue. Have been on other cruise lines and were never treated this rudely. Very incompetent medical staff who talks behind your back and makes eye motions to colleagues suggesting you are stupid. This of course impacted the whole cruise with a negative tone. Read Less
Sail Date December 2017
We choose it because it is the largest cruise ship sail the seas to date and it was a Royal Caribbean Ship.we had not been able to cruise because of health reasons for a while but wanted to try again.I was disappointed with the Quality and ... Read More
We choose it because it is the largest cruise ship sail the seas to date and it was a Royal Caribbean Ship.we had not been able to cruise because of health reasons for a while but wanted to try again.I was disappointed with the Quality and preparation of food ,the ability of the entertainment team to have thing to fill in for the cancelled shows from the rough weather. If this had been my first cruise ever ,it would have been my last but we have cruise Royal Caribbean numerous times before and know they are better than this. Cats Musical was great ,Dive show was canceled so much you had to catch it when you could but it was great as well.Ice skate show was also very entertaining. Windjammer market restaurant was too small for the number of guest on the ship,it was hard to find a seat to eat.Dining room wait staff at times seem to be overwhelmed with the amount of people. Read Less
Sail Date December 2017
The Oasis did some things very well. Such as the entertainment, the park, and the royal promenade. We had a balcony cabin and it's bathroom is the deal killer for us. I was on submarines in the navy and never saw a shower that ... Read More
The Oasis did some things very well. Such as the entertainment, the park, and the royal promenade. We had a balcony cabin and it's bathroom is the deal killer for us. I was on submarines in the navy and never saw a shower that small. The counter in the bathroom was to small to lay out normal grooming materials. No lotion and no shower gel, but it was sold at an inflated price in the ships store. Excellent service everywhere on the ship. The food varied from good to not very good. RCI did a good job with their private compound on Haiti. Good looking with lots of activities. Falmouth Jamaica is our least favorite port in the Caribbean. But we knew that going in. We just wanted to try the ship. We enjoy cruising. We have been on over 30 cruises on 4 different lines. We will just pick a different ship next time. Read Less
Sail Date November 2017
Chose the cruise for the itinerary and features of the ship. Had a great time in a party of 6. Our 5th/6th RCI cruise. Service was very good, as expected from RCI. The ship certainly had a wow factor, although a wow factor ... Read More
Chose the cruise for the itinerary and features of the ship. Had a great time in a party of 6. Our 5th/6th RCI cruise. Service was very good, as expected from RCI. The ship certainly had a wow factor, although a wow factor doesn’t usually last beyond the first day or so. A few days in I asked our grown up kids: “OK, in one word Oasis or Independence?” The unanimous response was “Independence”. I guess we had been spoiled by two great European cruises on Independence, and one on the similar “Adventure”. Why else? Main dining food is better on European cruises - perhaps RCI expect US guests to take the pay dining options? Formal breakfast on Oasis was cramped, and you often had to wait to get in, as you did for Windjammer (and indeed elevators). Central Park and the open area at the back of the ship are spectacular, but achieved at the expense of so much space. E.g limited opportunity to walk round the ship, and cramped top deck pool areas, although having two flow riders worked well for us. The neighbourhood theme works up to a point, but again at a cost. The Oasis has no real focal point, such as the main theatre shows, and the cruise director was largely invisible. Didn’t like to have to advance book for shows, in fact didn’t really bother because of that. Maybe Oasis was just a bit too crowded. I’m not a fan of small ships either, but has RCI gone a bit too large? For profitability, probably not! Read Less
Sail Date November 2017
We have cruised with Royal Caribbean approximately 8 times...VERY LOYAL. We have also just cruised with one other cruise line [Carnival] about three years ago. This past week we have noticed significant changes in the value prop that ... Read More
We have cruised with Royal Caribbean approximately 8 times...VERY LOYAL. We have also just cruised with one other cruise line [Carnival] about three years ago. This past week we have noticed significant changes in the value prop that give us clear pause on whether cruising with RCCL is the way to go. In the past, we felt cruising was a good value compared to other types of vacations. Some examples include extra fees for certain menu entrees in the dining room, significant increase in beverage costs...most drinks were $12.98 each and just overall, it feels like everything we did had an extra hidden cost that had previously been INCLUDED as part of the cruise package in the past. I will say the staff was very upfront with every instance (and there were a lot of instances) with telling us beforehand that 'such in such would be an extra fee'. Based on my experience last week, I couldn't in good conscience say that RCCL is a great VALUE. I think that our overall experience was fine but the "value" part of the equation is probably going to be another cruise line. Embarkation / Disembarkation: Our embarkation was quick and smooth. Our disembarkation was via the self-assist and we were off the ship by 6:45 a.m. which was excellent. Ship / Entertainment and Activities: Oasis of the Seas offers a very clean ship with plenty of activities and entertainment both aboard and onshore. We traveled with children and there were plenty of activities for them too. Cabin: Very Good. Just extremely cramped two adults and two children. We had a Large Balcony room. Dining: Very good. Food was very good and plenty of options to choose from as usual. Service: The cabin stateroom attendants are excellent...always have been. The dining service was not as good as in the past. It met our expectations but was slow at times. The Head Waiter was thorough in checking in with us about three times during the week. Port / Shore Excursions: Plenty of options. I would go again but I would look strongly at other cruise line options. There is a huge business opportunity for someone to fill in that VALUE piece that Royal Caribbean used to be known for in the cruise market place. Read Less
Sail Date November 2017
This was our first time on an Oasis class ship. Lots to see and do, but lots and lots of people everywhere. Opted for the Ultimate Dining Package and that was great. Tried all of the restaurants and in all cases the food was great and ... Read More
This was our first time on an Oasis class ship. Lots to see and do, but lots and lots of people everywhere. Opted for the Ultimate Dining Package and that was great. Tried all of the restaurants and in all cases the food was great and the service mostly excellent. We made advance reservations for all shows, so that worked out fine. Went to the dining room for breakfast twice, first time we bailed due to a huge line...some folks had already been waiting 30 mins. Spent a lot of time on our balcony...awesome! Shows were great, although we did not end up making it to Cats. Service was mostly good, but not very personalized...just too many people I think. We did not book and shore excursions thru Royal. Embarkation and debarkation at Port Canaveral and all of the ports was smooth and organized. All things considered, we've enjoyed cruises on Freedom Class and smaller much more. Read Less
Sail Date November 2017
Food in main dining room was great disappointment and sometimes the best seller for cruising. Server was cold and flat affected. Excellent ice and aqua shows. Difficult to keep our 2 younger children (8 months and 2.5 years) ... Read More
Food in main dining room was great disappointment and sometimes the best seller for cruising. Server was cold and flat affected. Excellent ice and aqua shows. Difficult to keep our 2 younger children (8 months and 2.5 years) occupied outside of the 1 play room's hours of operation. Daycare staff seemed burnt out on babies, no charisma in their activities or communication with them. Balcony was assigned incorrectly and they promised to call with answer about correction yet never received reply. Security was thorough in finding a lost item, after daycare staff denied it was there (which is where it was found). Never offered drinks from the bar while in dining room. Dining room server did not offer to assist with lobster, had to ask for refills, sour cream, horse radish, etc. Also had to order entire meal, including dessert, upon sitting; poor options for meals. Told we were on a "schedule" for dining and needed to order fast. Read Less
Sail Date November 2017
Chose this cruise to go Eastern Caribbean did not make that area..instead we went to Mexico, and Jamaica the two places I did not want to ever visit again. Next we could not get tickets for comedy club on line ahead of time. I had ... Read More
Chose this cruise to go Eastern Caribbean did not make that area..instead we went to Mexico, and Jamaica the two places I did not want to ever visit again. Next we could not get tickets for comedy club on line ahead of time. I had tickets and then they got cancelled by Royal. On board we got tickets for comedy club but found out after waiting in line 30 min. that they had a computer problem and we did not get in.. I bought the drink package early non alcohol version this would have been great if I did not have to go to guest services every day to have charges removed (same story computer problems). The food in main dinning room was great, The windjammer also pretty good, all wait staff great no problem. Room steward great as always. Rooms had a balcony (outside) and opened up the balcony with our neighbors (4 other couples) . Royal has a lot better chairs on the Freedom class ships, chairs on balcony are not comfortable at all. Pool deck chairs are also very cheap, flimsy. Central Park deck 8 was great. Lots of places to sit and relax drink beverage, read. Great place to walk from aft elevators to forward elevators. Read Less
Sail Date November 2017
We gathered our family from across the country to spend Thanksgiving week together. The closest airport is in Orlando and it was a challenge coordinating everyone's arrival times and transportation. Lyft and Uber worked well for ... Read More
We gathered our family from across the country to spend Thanksgiving week together. The closest airport is in Orlando and it was a challenge coordinating everyone's arrival times and transportation. Lyft and Uber worked well for getting some to Port Canaveral. The shuttle fees were more expensive for the parties of more than two people. We stayed at the Radisson Resort at the Port overnight and shuttled to the port for embarkation on Sunday. This worked really well for keeping everyone together! Chose this cruise for the port calls at San Juan and St. Maarten. This cruise was more expensive than other options but I wanted our grandchildren to see these two ports so paid more for the Oasis AND more for flights because everyone had to travel the Sunday at end of Thanksgiving week. Due to the hurricanes, our ports were re-routed. We made the best of it although we felt Cozumel was a a vastly inferior port - we have been there many times and had no desire to return. Our other ports were Falmouth, Jamaica and Labadee. Embarkation was miserable. How do you get 6,000 people on a ship? Slowly, laboriously. Just get in line and suffer through it. Once we reached the actual check-in the process went quickly because we had our documentation and credit card ready to go (yes, even with online check-in still need to produce the card). As soon as we boarded the ship, the kids saw Sorrento's pizza and they were thrilled! Most of the grown up were, too! It is located directly to the left of the ship entrance when embarking. The ship is beautiful and quite spectacular. Our rooms were on the 10th level and we greatly enjoyed all of the beautiful artwork on the ship. We would have liked a self-guided tour of the art work but didn't see anything like that at guest services. Our cabin was the least comfortable of all the cruise ships we've been on - this was my 9th cruise. On other ships I've been impressed with the compact efficiency of the cabins but the narrow countertop in the bathroom, the extremely low height of the sink and the design of the cabin left us constantly bumping into things and each other. The sofa was hard and incredibly uncomfortable. Definitely the poorest design I've experienced. On the bright side; the shower was nice and the water pressure was great! Our balcony cabin was musty and warm even after three calls to maintenance and one visit from maintenance. I treated our daughters to a spa treatement and we chose the top-to-toe for $149, which included massage, mini-facial, foot and ankle massage, scalp massage. We enjoyed the ambiance and agreed our therapists were all lovely. My husband enjoyed the Thermal Suite pass for the week with rainshower and steam rooms. I think it cost $119 for the week. A limited number of passes are sold and he said there were never any more than 5-6 people there when he visited and usually only 1-2. Being with my family was priceless and I'll cherish the memories for a lifetime. However, I don't recommend the Oasis for a large group for many, many reasons. Here are just a few: 1. Dining reservations. I booked our reservation one year in advance and originally asked for late dining, but within a couple of weeks of booking the reservation asked that we be moved to early dining. I was told that early dining was sold out and that we would be placed on the waitlist. With 11 months to go, I wasn't concerned and felt optimistic that we would get early dining. I checked in every couple of months and was very patient...probably too patient. After the hurricanes hit and I saw that people were canceling their reservations and Royal/Oasis was running a sale to fill cabins (although we certainly didn't benefit from this!), I was even more confident that a change would be made. Nothing. By this time I was really getting concerned because I learned via Cruise Critic forums that the formal nights were supposed to be the 2nd and 6th nights and our entertainment reservations were in conflict with 8 p.m. dining on those nights. Our family really enjoys the formal nights and we also enjoy entertainment. Why don't the cruise lines JUST TELL YOU when formal nights are planned?! It's not rocket science! So.......long story really long......we did NOT get moved to early dining even after speaking with the maitre d as soon as we boarded. The solutions we were offered? Eat at the buffet! In formal wear? Not what I had in mind or paid thousands of dollars for... OR make a reservation at the specialty restaurants! Specialty restaurants only allow a party of 10 to make reservations, which complicated things although we did eat at Giovanni's Table at 5:30 p.m. one day to work out a show reservation....the diving show, which was then canceled because the ship was listing more than 3 degrees. So an additional $360 later.....this didn't even work out! And, yes, for the Main Dining Room we were fine with being seated near each other at tables of 6 and 6, 8 and 4, we suggested every possible configuration. ARGH. Enough on this topic. 2. Entertainment reservations. With five cabins and 12 people making entertainment reservations was a pain in the booty. Reservations are required because of the large number of passengers. I managed to make reservations for all of the shows we wanted to see but had some conflicts with our dining time. No big deal until I learned when the formal nights were planned (see above). Then I tried to change the reservations but when I called Royal Caribbean I was told ALL of the shows were not only fully booked but oversold by about 70 people. So no changing the reservations. The cruise was still several weeks away at this point and I was already completely frustrated by corporate red-tape and the unwieldy website. 3. Gathering spaces. We just wanted somewhere we could all meet and be comfortable. This was certainly not our balcony room! Eventually we found the card room and enjoyed an evening playing games together. Although fairly quickly the room became very full and loud with other groups. The Solarium was a nice space but with two 11-year-olds we couldn't all meet there. The ship is just not designed to easily pull together enough tables for 12 people in any of the cafes or bars. We tried to play Bingo together at the On Air Club and it was awkward at best. 4. Kind of an obvious one, but with a ship this size it can be hard to find people. The early part of the week we were all over the place checking out the ship and activities but by the end of the week we had our groove down and were more easily able to find each other. The kids learned how to use a landline/sealine telephone and leave messages old-school. Walkie-talkies might have helped but we weren't sure they would work well on such a large ship. Shore Excursions We had a great time on our shore excursions although the crowds, queues and herding to get to the buses was a hassle. Again, how do you direct 6,000+ people? The logistics are a challenge and I just got tired of being crammed in with a bunch of people. Cozumel, Mexico - All in our group had been here before so we decided to take the grandkids inland to Chichen Itza. We knew it would be a long day but it was an opportunity for them to visit a UNESCO World Heritage Site and one of the New Seven Wonders of the World. They LOVED it! All three literally gasped when they saw the Kukulcán Pyramid. Our guide, Alex, was exceptional. It was a 10-hour roundtrip excursion and worth it. Falmouth, Jamaica - Because of the change in ports and the weather forecast for our day in Falmouth, I procrastinated booking an excursion. At about 7:30 p.m. the night before I went to the Shore Excursion desk and after a short wait in line, Gareth from the UK was available to help me. I told him that we were looking for a relaxing day after our expedition in Mexico. Rafting was sold out, the girls were too young for kayaking. A river tubing excursion looked promising although it included a visit to the "Blue Hole." I asked Gareth what that entailed and he said, "It's a Blue Hole. It's famous." "Why?" I asked, "What is it?" He then drew a circle around the blue on my shore excursion pamphlet and explained again to me, "It's a Blue Hole." Fine. Sign us up. I guessed the Blue Hole must be something one swims in. Not quite...... After a drive into a seemingly remote area with dirt roads and switchbacks, we discovered The Blue Hole is actually a collection of rocky waterfalls from which one can jump! Woah! Maybe not "relaxing" but we were all in! I was amazed that the grandkids jumped from all the waterfalls and all but one jumped from the 22-foot cliff. It was awesome! Then we inner tubed through the jungle on the White River. Interestingly, we were required to wear helmets and life vests on the smoothly flowing river and not at the Blue Hole..... Labadee, Haiti - Nice and relaxing day. We rented a beach lounger to have a meeting point and a place for everyone to drop off their stuff. The grandkids enjoyed the slide and Arawak Aqua Park, the adults snorkeled and swam. Fun day. Be sure to take water shoes as one of our son-in-laws stepped on a sea anemone and had more than 30 spikes embedded in his foot. Seriously OUCH. Entertainment I saved the best for last! The entertainment, the quality of the productions, the sets, the staging, the technical aspects and the talent of the performers were absolutely top-notch. The Broadway performance of "Cats" had nothing on this production. It was exceptional. Everyone in our group was enthralled with the production, and we had several non-theater people with us. I suggest sitting up close so you can enjoy the nuances of the performers. I know "Cats" isn't for everyone but that is a fault of the script, definitely not of this production. The only show that was average was "Savannah Jack," a country band that performed as The Headliner show. The band did a pretty good job but that's just not my favorite genre. The ice skating show "Frozen In Time" was terrific and entertaining for all ages. The sets, props --- seriously, don't miss any of the shows if you can manage it!!!!!!!! We've cruised on Disney and I didn't think any cruise line could measure up to those performance standards, but I have to say the quality of entertainment on Oasis is equal to and in some cases superior. A note about the reservation system -- although reservations were required, with the exception of the late night comedy show, seats were available at every production. So if you're sweating the scheduling details as I was, take a breath and you should be able to get in. I wish I had known this beforehand as it caused a great deal of stress. Finally, the nickel and diming of Royal Caribbean has gotten out of hand. My daughter went through the daily list of activities and struck through everything that cost additional money. It was at least half the list. Everything is an upcharge from the drink packages to the dining packages, from the coffee card to the Prohibition Party, from the yoga class to the performers on the dock at Labadee asking for tips, from the cupcake decorating to the behind the scenes tour - enough is enough! In summary, Oasis is a beautiful ship with terrific entertainment although the hassle of reservations, upselling and crowds takes away the "relaxing" aspect of a cruise. Read Less
Sail Date November 2017
With 9 Princess and 5 NCL prior sailings I consider myself to be fairly well seasoned in cruising. This was our first sailing on Royal Caribbean. My husband and I booked it about 2 weeks prior to the cruise. We booked an outside view ... Read More
With 9 Princess and 5 NCL prior sailings I consider myself to be fairly well seasoned in cruising. This was our first sailing on Royal Caribbean. My husband and I booked it about 2 weeks prior to the cruise. We booked an outside view guarantee and were very satisfied with our stateroom 8124. The room was fairly spacious (for a regular room) with a large round window and a full width built in bench seat in front of it. We used that area for our damp swim suits. The bed was comfortable and I liked the fact that the end is slightly rounded making it easier to walk around it. We could have used a few more drawers although there are a number of open shelves inside the closet. The shower had really good water pressure but it would be nice if the hand held shower head had a sliding bar. If I wanted to shower without washing my hair I had to wear a shower cap. I also liked the built in night light feature of the bathroom light. Our room steward was good and provided ice each day per our request. There was no lotion in the bathroom so when I had used up all of mine by the 5th day I asked for some from the steward. The ship itself is nice...although we were still discovering new areas by the end of the week. Central Park and the Solarium were our two favorite areas. There are plenty of elevators however they frequently passed us by. "Class" warfare - If you are in the Sky or Star Class or Pinnacle Club you'll get treated very well. We felt like just another paying passenger. We learned not to bother showing up early for the shows. The best seats in the house will be held for the "1st class" passengers until 10 minutes before showtime. Then any remaining empty seats are released to the first people passing by (or whoever can quickly switch seats. Entertainment - This is the one area that I felt was superior to Princess (our favorite cruise line.) The ice show was outstanding. Oasis of Dreams (water show at the Aqua Theater) was also very good. The Headliner Show (Savannah Jack) was good but that fiddle player was OUTSTANDING! Come Fly With Me (production show) was very good. But we walked out of Cats after enduring 45 minutes of frivolous nonsense (I can't believe that show ran for decades on Broadway!) Silk dining room - We had a table for 2 at the 5:30 pm seating. For the most part the food was good. Some dishes were outstanding (roasted beef tenderloin entree, smoked chicken breast starter, lemon panna cotta dessert and the creme brulee.) Service was somewhat slow. And even though we sat at the same table every night the maitre d never stopped at our table - not even one time to greet us. She did make a number of visits to the tables behind and next to us throughout the week (one was a table with 3 people and the other was a table with about 10 people.) Perhaps those guests were Star or Sky Class or Pinnacle Club?) Windjammer Buffet - This was somewhat disappointing. Selection was just okay as was the quality (although I did enjoy the cream of chicken soup in the middle of the week.) Breakfast juices were watered down. Dessert was very disappointing in the buffet. We were also disappointed that the buffet was closed by 9 pm. Often we would want something light like a salad or cup of soup after a show...but the only place that was open was either Sorrentos (pizza) or the little cafe on the promenade (sandwiches and a few desserts.) Other eateries - We had lunch in the Solarium cafe a couple times (delicious ham one day.) We tried the pizza in Sorrentos a few times. It was okay but definitely not NY pizza. We did not eat at any of the specialty restaurants. We tried the American Icon dining room twice for breakfast. For the first time we shared a table with other guests but service was slow. We didn't realize that dining room also has a breakfast buffet. Most of those dishes that were served to us were already available on the buffet. Go figure that. So the 2nd time we just ate breakfast at that buffet rather than at Windjammer. Central Park cafe - we had breakfast once and a light lunch (soup and sandwich.) Bagels were okay (NOT NY) but they also had good apricot/cranberry cream cheese. Labadee BBQ - forget it! One piece of chicken was undercooked. Ribs had a vinegar base bbq sauce (which I don't like.) Mac and cheese was COLD....like it never got baked. I went back and took some from the other side of the buffet and even though it was warm it didn't taste good at all. So the buffet on the beach was a total disappointment. Ports/Excursions - Cozumel - we got off the ship so I could buy some Mexican vanilla and then got right back on and enjoyed the empty pools. Jamaica - went on a ship excursion bamboo rafting on the Martha Brae river - it was enjoyable....until our captain tried to sell us souvenir gourds at the end. Labadee - our first time in Haiti and I wanted to snorkel although they told us there's not much to see in the waters there. After being turned away from the "private" beach area (for the suite and elite guests only) I snorkeled at the next beach area. There were a few colorful fish and the water was refreshing. Port Canaveral - we live in Florida so we didn't do any excursions. Miscellaneous: Royal Caribbean App - ohhhhh, there's an app?????? I just found out about it in the follow up survey. That would have been nice to know about before we sailed. We never heard anything about it nor do I remember seeing anything in the daily schedules. Somehow I don't think we were the only ones because I saw a number of guests with walkie talkies. Cruise staff - morning show cruise director had a daily trivia question. Most days there were only 1 or 2 people who answered. They might get more people involved if they gave away a little "prize" to a guest with a correct answer. (We've gotten things like luggage tags, playing cards, travel cups, etc. from Princess and NCL.) Sundeck on deck 14 forward - we discovered this while at the Solarium. It's supposed to be a sundeck but the chairs were always stacked up and tied down. However there are two small areas which are very good for star gazing on a clear night. They are away from bright lights and there is a telescope at each location. We had several clear nights and were able to get a fantastic closeup view of the moon on one night in particular. Be advised this location is NOT on the deck plan...and I don't know why that is. No laundry rooms on board to iron your clothing so sometimes we went to the dining room in wrinkled clothing. Oh well. I wasn't about to pay for laundry service. Cruise port - If you're parking at the port you'll have to pay in advance of the cruise. AND you get charged for the day of arrival AND the day of departure. Embarkation went okay but going through customs on the day of disembarkation took about an hour as there were only 4 customs officers to handle 6000 guests. Overall we had a good time...but we plan to stick with Princess. Read Less
Sail Date November 2017
While there is no disputing that the Oasis is a beautiful ship, certain aspects could not be overlooked. Cruising it seems has become all about the nickel and diming of the guest where more and more items are at an additional cost. ... Read More
While there is no disputing that the Oasis is a beautiful ship, certain aspects could not be overlooked. Cruising it seems has become all about the nickel and diming of the guest where more and more items are at an additional cost. Especially when travelling with children, it's not pleasant to have to shell out additional money on a constant basis. Food: Not blown away, all of the meals in the main dining room were served lukewarm at best and the option for flexibility did not seem to be there (i.e. replacing rice with a vegetable) It was definitely more of an assembly line type atmosphere. Food quality was much better in the speciality dining options, however to pay an additional cost each not is not ideal. Would have been nice to have a few alternate late night options like a snack bar for those who don't eat pizza. For the cost of purchasing a beverage package, it would be helpful to have more than 4 of the Coke machines on the boat. Very often, many items had run out, only after waiting in a long line for your drink. With such a large capacity of guests there really should be more of these machines. One major issue we had which was no fault of RCI was our cabin neighbours. We paid the upgrade to have a balcony and our "neighbours" were extremely inconsiderate. There were few times we were actually able to enjoy our balcony because they would blast their music, and scream to the balcony on the other side of us where their friends were staying. In addition, they had very loud children who were up before 7 am daily that they allowed out on the balcony and into the hallways screaming so sleeping in was never an option for us. While I can appreciate that children will be children, we spent money to enjoy a vacation and would have appreciated some consideration. Ship security became involved but nothing was ever done. This was my travel companions first cruise, we primarily do all inclusive resorts and she felt that she would likely not return for another cruise. The entertainment was pretty good, Cats was a very poor choice....way too long for a cruise! The music on the pool decks, and generally all around the boat left a lot to be desired. Not sure when Mariah Carey and Whitney Houston ballads became synonymous with Caribbean cruising. Read Less
Sail Date November 2017
The Oasis of the Seas is a Royal Caribbean Cruise ship in their largest class of ships with capacity for 6,000+ passengers and 2,100 crew. It is a beautiful ship with many unique features. Central Park spans about 2/3 of the length of the ... Read More
The Oasis of the Seas is a Royal Caribbean Cruise ship in their largest class of ships with capacity for 6,000+ passengers and 2,100 crew. It is a beautiful ship with many unique features. Central Park spans about 2/3 of the length of the ship on the 8th deck. It is an open-air promenade with trees and plants, real birds and is where 3 of the specialty restaurants are located. Vintages, the upscale wine bar, and Tiffany’s store are also located here. Balcony cabins on the 9 thru 14 decks overlook the park. It is a quieter part of the ship although they have classical music performances some nights. The Boardwalk is the part of the ship geared towards children with a carousel, arcade, Johnny Rockets restaurant, ice cream a candy store and more. At the end is the aquatics theatre where they have live performances with acrobats and divers. Balcony cabins also overlook the Boardwalk. There is an ice skating rink where there is an ice show performed several times during the cruise and open time for passengers to ice skate. The 5th deck is the promenade where there are lots of shops, pizza restaurant, café, pub, and several other bars. This is where many of the daily events are held such as parades, meeting Dreamworks characters, Zumba, and dance lessons. The outside perimeter of the 5th deck is the running and walking track. It is completely covered but only enclosed in certain spots. The 15th deck is where the swimming pools and hot tubs are located. One area has the kids splash park and pools. The Solarium has a pool area restricted to adults as well as a restaurant. At the back of the 15th deck are the sports areas including a basketball court, rock climbing wall, ping pong tables, 9-hole miniature golf course, zip line and surfing wave pool. Transportation to Port Canaveral For people who drive to the port, there is parking next to the cruise terminal at $124 for 7 days, or private lots located outside the port that are less expensive and provide a shuttle to the port. If you fly into Orlando, RCCL offers transportation for $70 per person. We found a fly, snooze and cruise package through Go Port Canaveral that is a good value. Hotels near the Orlando airport and hotels near Port Canaveral participate and the prices vary based on the hotel. We stayed at the Orlando airport Doubletree. It worked out well for us. Ports of Call We went to 3 ports during the cruise. The first was Labadee, a private beach owned and operated by RCCL on a peninsula in Haiti. The main thing to do here is to lay in a lounge chair on the beach. For $95 you can use the zip line that goes a considerable distance from a hillside above the beach down to the beach area. It also has some shops run by locals but we didn’t get back to that part of the beach area. RCCL offered some boat sightseeing excursions and a snorkel trip. We took the snorkel trip and were most disappointed. Although the guys working the boat were great, the snorkeling was in water so shallow that I could stand up in it. One small area had some coral and a few fish. The rest had few fish and just sand and some plants. The second port was Jamaica. We went on an Appleton rum experience. I thought we were going to the factory, but it was primarily a tasting room. The rum punch was outstanding. They told us about the rum making process and then we tasted 3 of their rums. They of course had a shop where you can buy their rums, but they are also sold in the US. The prices were not discounted at the tasting room. I found it in a port shop for $8 less. After the tasting we were taken to a beach club area for a disappointing lunch. We had time to use their beach where there was a fairly rowdy group of young adults partying. We were able to get transportation back to the ship early. The final port was Cozumel. We have been to Cozumel many times in the past so we were looking to do something different. We signed up for a secret river and caverns. The time on the website was from about 8am until 3:30. When we arrived on board, our tickets said the meeting time was 6:45am. We went to shore excursions and learned that there is a 2-hour ride to the secret river so we cancelled and decided to go on another snorkeling trip. This one was much better. We saw lots of different fish in an extensive coral reef. We also snorkeled a shallow area that is a starfish sanctuary. It was interesting but we only needed 15 minutes there and we were there about 30 minutes. We found that the excursion descriptions on-line before the cruise were different from the descriptions that the ship’s shore excursion desk had and even they didn’t have sufficient information to answer our questions. Our experience with other cruise lines has been much better WRT reliable shore excursion information. There are pros and cons to this ship, and depending on one’s perspective, you may thoroughly enjoy it or be disappointed. Pros: • Even with over 6,000 passengers, the embarkation process went relatively quickly. • The ship is beautiful and is well maintained. • The cruise staff and performers work hard to make it fun for the passengers. • They provide a family friendly environment, especially for people with small children. The kids swim area, kids activities space, Dreamworks characters to meet, Boardwalk activities and more make it fun for little kids. • Lots of nightlife activity with at least 7 different themed bars, most with live music at night. Some nights they had special events in the promenade area, such as 70’s night. It is very crowded and with everyone standing around, it was hard for me to see what was going on. • 6 specialty restaurants as options to the main dining rooms, for an additional fee. • Multiple restaurant options with no additional fee for breakfast and lunch. Johnny Rockets and the Solarium bistro offer breakfast, the solarium also has a lunch buffet but dinner is an additional fee. • The food in the specialty restaurants Chops Grille and Giovanni's was excellent. We were disappointed in 150 Central Park. The main dining room was good but not great. • I am a wine enthusiast so we went to two wine tastings at Vintages. It's for groups of not more than 12 and the wines are higher end than the wine tastings held in the dining rooms. Cons: • Only 3 ports in 7 days, if you don’t include Port Canaveral where embarkation and debarkation take place. • Although we got on the ship smoothly, cabins were not ready until 1:00pm, which means we had our carry-ons in tow for lunch and looking around for the first 90 minutes after we boarded. • There are lots of extra charges including the $13.50 per day per guest for gratuities, drinks besides tea, coffee and lemonade, some items even on the main dining room menu, specialty restaurants including Johnny Rockets, ice cream, Starbucks, many of the offered fitness classes, some of the activity classes, etc. Internet is pricey at $20 per day, or a 7-day package for $13 a day. The package can only be used for 1 device. • In order to ensure you can see all the shows offered, you need to book on-line before the cruise. Two weeks before the cruise there was limited availability for reservations. However, you can wait in line at your preferred viewing time and can probably get in since it appeared that they underbook the venues. • We experienced waiting in lines frequently. Even with reservations, people start lining up for shows 15 – 30 minutes before they open the doors. Some venues were full so getting a good seat required queuing early. Some were not as full so arriving later was not a problem, but we never knew how full any show would be. Guest Services usually had a long line. I had to go back several times before I was able to take care of a simple matter. • There didn’t seem to be any limit in the number of passengers selecting My Time restaurant seating. For those who did not reserve seating times in advance, the queue to get into the restaurant was extremely long at times. We did not get our preferred reservation times on some evenings but the line was so long for those without reservations, that we left and came back later. I would recommend choosing a set dining time option for this ship. • The activities on days at sea were disappointing for us. The pool deck is very crowded and noisy. It is difficult to find a chair since people like to save chairs all day. They have the usual cruise ship activities of trivia games, bingo, and spa treatment seminars where their goal is to sell you services. The only movies they showed in public venues were kids movies. There were no cultural lectures and special speakers. We booked this cruise because it was something different for us. Many people we met had sailed on this ship several times before and love it. From my perspective I prefer smaller ships that spend more time in port, where you rarely have to wait in line for anything, and where gratuities, internet, and some alcoholic beverages are included. Read Less
Sail Date November 2017
While this cruise has some positive points the overall negative points stand in my mind and won't allow me to recommend it to any others. Too much up selling from the minute you get on the ship: Central Park is nice, but only one ... Read More
While this cruise has some positive points the overall negative points stand in my mind and won't allow me to recommend it to any others. Too much up selling from the minute you get on the ship: Central Park is nice, but only one very small complimentary restaurant. The others that line the park are all specialty restaurants. More than half of the daily events have a charge for them. If they don't they are offering "free clinics" on how to improve your weight, health, gait, etc. You can be sure there is a product for them to sell at the end of the "free clinic". No personal toiletry items in the shower. I didn't bring body lotion or hair conditioner because it's a staple on cruise ships. Not this one. They have streamlined all the goodies that are free. No flower arrangements in the dinning room, no bud vases on the tables, not even a chocolate on the pillows at night. It seems that they have taken away all the frills that might make you feel special and have replaced them with "an option to purchase" that pampering that the cruise usually offers. The food in the Windjammer was not very good. Quality and temperature of the food was poor. Lots of fatty pieces of beef, greasy hamburgers, cold fires. Repetitive menu - So, if you found something you liked, you can be sure it would be there again for the next six days/nights. Food in the dinning room (My Time) was better than the Windjammer, but I would not rate it better than "average". Desserts were not really worth the calories. The positive about the negatives regarding the food is that you won't gain weight on this cruise. Shows were typical of cruise ships. Nothing great, but hey, there's no surprise there. Overall condition of the ship - she's showing her age. Not still not bad. Cleanliness of the boat was 100%, Pool area was nice (adults have their own area). Plenty of chairs and selection of sun/shade First time with a balcony - will do it again. Loved it! Embarkation and disembarkation was easy. Staff was helpful and friendly. Promenade deck was nicely maintained. Nice gym. Read Less
Sail Date November 2017
We cruise with family and friends which makes it more enjoyable. First the good. Or should I say great. The dining room staff; assistant waiter, waiter and head waiter, during our my time dining, where outstanding. They anticipated almost ... Read More
We cruise with family and friends which makes it more enjoyable. First the good. Or should I say great. The dining room staff; assistant waiter, waiter and head waiter, during our my time dining, where outstanding. They anticipated almost every request. They provided non menu items for sampling that where more flavorful than the menu items. Seeing the same wait staff every evening may seem boring for some, but I like it when someone remembers your name, what your drink preference is or what type of bread you like. It is those little things that make your day more enjoyable. Now the other things. Drink packages have changed. What you may have had last year may not be offered or included. What you think the deluxe package includes, may not pay for your favorite drink anymore. What was served last time may not even be on the ship or offered. Due to the hurricane season and the damage some locations received, some ports and locations remain closed. Itineraries have been changed forcing more ships to group into overcrowded ports and locations. This detracts from your port and excursion experience. Most ports can handle the normal 2 - 3 cruise ships at one time, but squeeze in twice that number and cozy isn't a good word. Overcrowding is a true statement. Read Less
Sail Date November 2017
We did not choose this cruise; we were assigned to it by corporate Royal Caribbean! Some of the ports for the Eastern Caribbean cruise were temporarily destroyed by hurricanes. Within their n"contractual rights," we were ... Read More
We did not choose this cruise; we were assigned to it by corporate Royal Caribbean! Some of the ports for the Eastern Caribbean cruise were temporarily destroyed by hurricanes. Within their n"contractual rights," we were assigned to western Caribbean ports for the same week. There were no offers for refunds or adjustments even though Western tours are priced cheaper than Eastern Caribbean ones. Corporate RC has been deaf to our concerns and have even told our cruise advisor to "shut her hole" when she inquired about refunds, credits, or adjustments! The ports of call that we were assigned to were far inferior to the original destinations. The food quality on the RC Oasis has taken a dramatic turn for the worse since our last RC cruise on the Allure two years ago. To say the least, we would not recommend Royal Caribbean at this time until some of these issues are resolved! Onboard, the room attendant was wonderful and most of the service staff in the dining rooms were average. The staff of the Solarium restaurant was outstanding. The "Cats" production was very good. Our grandchildren and children were pleased with the special programs that were designed for their respective age groups. Overall, the value for the dollar was less than anticipated based on previous Royal Caribbean experiences. Read Less
Sail Date November 2017
We have cruised on Oasis before and wanted our friends who have never cruised before to see this mega ship. First of all we booked eastern Caribbean not Mexico but knowing we had no control over mother nature and the horrible loss to the ... Read More
We have cruised on Oasis before and wanted our friends who have never cruised before to see this mega ship. First of all we booked eastern Caribbean not Mexico but knowing we had no control over mother nature and the horrible loss to the islands affected, we chose to not cancel. I was very disappointed with the shopping onboard to many high end stores and no selection to speak of even the sales at night were horrible. The food was not as good as we remembered and the service either, the ship needs a overhaul it is looking pretty dated. Drinks, soda, internet, and water really needs to be that pricey ??? We had a free dinner at Chops and to be honest it was ok . We will not sail on the Oasis again. The only really good thing was our cabin it was very convenient to most everywhere on the ship. Read Less
Sail Date November 2017
I choose this cruise because it was originally going to St. Maarten, San Juan, and Labadee. Two of three were devastated by hurricanes. Our ports were changed, RCI was rude, not that hurricanes are a fault of theirs but their response was ... Read More
I choose this cruise because it was originally going to St. Maarten, San Juan, and Labadee. Two of three were devastated by hurricanes. Our ports were changed, RCI was rude, not that hurricanes are a fault of theirs but their response was less then desirable. Loyal NCL cruisers here but have small children and wanted to take a bigger ship to these islands and NCL only uses small older ships to go to St. Maarten, so we chose RCI for the first time. Big mistake! The customer service staff off and onboard the ship are rude and tasteless. It's as if they are reading from a script. I understand the ports were closed however Labadee was not however they chose to send us to cheaper, MUCH less desirable ports, Cozumel, Nassau, and Costa Maya. If I wanted to pay $4,000 to visit these ports, I would've. The ship was beautiful however had some issues. During rougher sea's it was as if someone was BANGING on our sliding glass door to our balcony. Seems like they have a lot to fix/replace on the boat. The dining was decent, better some nights then others. Entertainment was great! The shore excursion desk staff was absolutely rude and not helpful. My kids preferred the kids club on the NCL boats we have been on. I just wish NCL would bring their newer bigger boats to more desirable locations. I'm not sure if we will go on RCI again. Read Less
Sail Date November 2017
Chose Oasis of the Seas for largest ship and activities for family time and close port location. Embarkation was easy. Arrived after 10 a.m. but lines of traffic were backed up due to pick-up lines crossing with drop-off lines. Ship was ... Read More
Chose Oasis of the Seas for largest ship and activities for family time and close port location. Embarkation was easy. Arrived after 10 a.m. but lines of traffic were backed up due to pick-up lines crossing with drop-off lines. Ship was huge and many activities as expected. She did not show her age badly. No dirt or smells or rust. We had deck 11 ocean balcony for 3. Tight but manageable. Dining was a nightmare. Made My-Time reservations for every night at 6:00 p.m. as we had two small children in group of 9. Dining room said we did not have reservations. I printed them out but left the papers at home. We had to argue most nights to get a table. CATs was horrible. Beetle mania was fantastic group! Female comedian had us laughing off our seats. Piano player girl named Jake was fantastic. Dancing and music in Dazzles was great with Musik Express. Roy in Globe & Atlas did a fantastic Neil Diamond. Water show had athletics and high dives were frightening but show lacked something. Missed ice show. Shore excursions were terrible, went western and purchased while it was eastern before hurricanes. Drinks were odd. Some were ok but most drinks were made sloppy and tasteless. Drink beer. I will not take Oasis again. I am odd. I miss the quiet places other ships like Mariner, Voyager, Navigator, Explorer, Freedom had like deck 5 chaise and adult pool area with a deep pool and swim up stools. Oasis had the Solarium but the pools were 3 ft deep and the chairs were not padded and it was muggy hot with the cover over the top and not enough seating. I did enjoy the zip line and ice cream cones but missed the wonderful cookies and cakes and pies on Freedom. Read Less
Sail Date November 2017
I've noticed some changes on this particular cruise that I was highly displeased with. The prices on the specialty restaurants have nearly doubled from my previous cruise. And then, on top of that, the pushing of "specialty ... Read More
I've noticed some changes on this particular cruise that I was highly displeased with. The prices on the specialty restaurants have nearly doubled from my previous cruise. And then, on top of that, the pushing of "specialty packages" was bordering on obnoxious. I was approached at least by 10 different people all trying to tell me how great of a deal the packages were. They were NOT a good deal to me since I know that the prices have drastically increased. I feel as though this was a tactical mistake on RC's part as I feel that they are going to lose a lot of us upper level and experienced cruisers who were used to paying reasonable prices for a single specialty restaurant. $20-$25 for Giovanni's table was reasonable; $41 is not. I'm afraid they have lost me as a specialty restaurant future customer. Also, I'm not quite sure how being a Diamond member is providing me any benefit. I requested "My Time" dining and was told that every time slot was booked. Really? Every time slot for the entire week? 5:30 was too early for me to dine so I took matter into my own hands and decided to eat at the Wind Jammer for dinner on 5 of the 7 nights. On the two nights that I did eat in the dining room, I found that the menu selections were much more limited than in the past, Gone were the long list of desert options and the only sugar free selection was for ice cream. I'm not sure what is happening here and I'm hoping this isn't a trend for all of RC ships. Read Less
Sail Date November 2017
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.8
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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