First and foremost, I want to say that not all the parts of the cruise were poor. In fact, most of it WAS excellent. But I figured I'd highlight the negatives, so that you can read an open and honest opinion about the cruise. I ... Read More
First and foremost, I want to say that not all the parts of the cruise were poor. In fact, most of it WAS excellent. But I figured I'd highlight the negatives, so that you can read an open and honest opinion about the cruise. I guarantee that no matter how poor the reviews are, you will still have an excellent and amazing time, because this is a very relaxing and luxurious vacation! Still one of the best vacations we've ever been on!
(1) SHIP: One word describes it all: HUGE. I can't even start to explain how big this ship is. It was a full cruise, which means over 6000+ passengers. This was understandable as a few cruises were canceled prior to, and around, the time of ours, so I'm sure a lot of people re-booked to this one. This meant that there were LONG line ups for food and shows and activities. It's not too terrible though, because the staff always managed the lineups very well and generally push people through quickly. Most cruisers were very polite. I met one very lovely couple, Bill and Charlene, who had invited me to sit with them on day 1 and that was basically the highlight of my cruise. I really enjoyed getting to know them and they basically made the cruise feel like home. I have to say that despite the cruise being so huge, there were still opportunities to bump into them, since there are a few popular events each night so you knew were the crowds hung out.
(2) CABIN: I stayed in a tiny interior stateroom, which was only for the purpose of sleeping. Most nights, I slept okay. The first and last night was pretty terrible, however, because I felt the rocking of the ship. I was still able to sleep but it felt extreme and it might have been attributed to the aftermath of the hurricane. The biggest highlight of the cabins was the stateroom attendant because he was a very nice guy and worked so incredibly hard.
(3) DINING: Mediocre and kind of repetitive. Saw a lot of similar foods every day in the Windjammer Cafe and Main Dining Room and Solarium. And got kind of sick of it by the last day. The buffet closed really early (at 9:00 PM) so a lot of nights, we just ended up grabbing some dessert at Cafe Promenade or Park Cafe. It would have been nice if they could open the buffet a little bit later though, just to get a bit more variety in food as I'm not a huge fan of pizza for late night snacks. Also, the amount of Asian food (particularly Chinese food) offered was very disappointing. We love Asian food and couldn't find any of anywhere! There is a bit of sushi offered at Izumi only, but what about the buffet! The only Asian breakfast food available was some chicken congee in Solarium and even that took us a long time to look for. Also one huge complaint we have about the dining rooms is that it is not very clean. The tables always had stains. TWICE we found that the tea cups were dirty. My mom found a tea bag still in hers. I found some drips of coffee in mine. They were clearly not as diligent in making sure everything looked clean.
(4) ENTERTAINMENT: Very disappointed that there was no magic show. The other shows were all excellent though and I enjoyed every single one of them, even the Headliner: Private Stock Band. The overall atmospheres of the shows was very Vegas-like. I also enjoyed all the activities like the gym, ice rink, ziplining, card rooms, and swimming pools. I wish one swimming pool was dedicated to swimming lanes, so those who wanted to actually swim could do it. Everyone seemed to be just hanging onto the side of the pool so it was too crowded to swim. Also, I was very disappointed that there was no ultimate frisbee tournament. We love ultimate frisbee and it is a huge sport in Canada now. So to see that there were no opportunities to play some ultimate in the basketball court was kind of shocking and disappointing. Hopefully it gains more popularity and we see it in the future!
(5) SERVICE: The guest services line was always too long for only 4-5 staff. At most they had 6 staff working, and maybe 1 extra staff at the start of the line to try to filter people out. But each time I had to stand in line for something, it took nearly 45 minutes to 1 hour wait. The computer lag seemed to be the biggest problem. I felt like they could definitely have assigned way more staff and computers to guest services, as I can only imagine how difficult it is for some elderly/disabled to line up for that long. I have no complaints at all about the staff members themselves. I have never seen a more hardworking and motivated crew. Every single crew member I interacted with were VERY GOOD at their jobs and very professional. They all went above and beyond to try to help me or make my day. I really hope that Royal Caribbean treats all their staff well, because they definitely work hard and deserve it. I would come back to the Oasis SOLELY to visit the staff there.
(6) PORTS: Labadee was my favourite port, despite purchasing shore excursions at Falmouth and Cozumel. I wish there were more ports that were purchased and owned by Royal Caribbean, but I'm sure that will happen with many years of investments and funding later. We didn't really enjoy the excursion to Dunn's River Falls because it was way too crowded and we had to wait a long time for the entire group to go up the waterfall (since they made us all hold hands and wait). On the other excursion, in Cozumel, we didn't really enjoy the chocolate tasting tour because they wasted 45 min just travelling on bus in between the two tours, which meant a lot of time wasted where we could otherwise have been on the beach.
(7) FOCUS ART GALLERY: This was the most disappointing part of the cruise. I had an extremely difficult time looking for my photos, as the first two days, they actually misplaced our photos to another person's folder and misplaced someone's photos into our folder. Because my family stayed in different staterooms, it was still very difficult to locate the pictures. They used a "facial recognition" system, which means that there is a chance that your face is not recognized in the system and not linked to any account, and therefore, you end up losing the picture! Wouldn't it be a smarter idea to just ask one person per party, every time, to provide a seapass card? That would make so much more sense to me, since people want to buy pictures as a family anyway, even if we stay in different staterooms. The other thing we had to criticize was when we actually asked them to locate the photos, it took them a LONG time just to get back to us. They stopped printing photos out on the last day due to a technical error. So again, we had difficulties looking for our photos. The photos were too expensive for how much they were actually worth. I think they could probably save themselves a lot of money by filtering the photos and only printing out certain photos that they KNOW people will purchase. A lot of photo paper and ink goes into waste to all the photos that don't get sold! Also, if the photo was printed already any way, why not just give it to the cruisers as a cheap souvenir/gift for low pricing, because they'll be thrown out anyway after the cruise? Besides, I'm sure lots of passengers would be willing to buy all the photos if they were $5 each instead of $20 each! It was silly when we already bought the digital package, and they still refused to give us the print copy, but instead would rather throw it out in the trash. Also, one last thing, after we got home, I realized the digital CD was actually missing TWO pictures that I originally wanted to buy. They also missed out the logo that says "Oasis of the Seas" that I originally requested. So it sucks that I didn't happen to have a desktop computer with a CD player with me on the cruise, so that I can at least check the photos, because the staff there refused to check the photos for me then. P.S. Who uses a CD player anymore, anyway? Read Less