Sail Date: May 2010
We are Diamond members and this sailing on the Oasis of the Seas on May 29, 2010 was the WORST cruise adventure we have ever experienced! It's taken us almost 4.5 months to be able to put into words our experiences on this horrible ... Read More
We are Diamond members and this sailing on the Oasis of the Seas on May 29, 2010 was the WORST cruise adventure we have ever experienced! It's taken us almost 4.5 months to be able to put into words our experiences on this horrible cruise. If this was our first cruise, we'd never get on another ship. The Oasis itself is a marvel and the technology on the ship was amazing. However, there were still many non technology-related glitches during our cruise. Here's a summary of our misadventures that added up to a totally disappointing cruise: Day 1-May 29th (embark): Security lines in the Check-In Terminal. One of the guards apologized for the long lines because two security scanners were sent to Mexican ports. We got stuck in a security line that joined up with another one at the machine - we received bad direction from the security staff and had to physically squeeze our way back into the line with no help from the security personnel. Once through security, the lines to check-in by deck were mostly empty, except for the Diamond/Diamond Plus lines. We stood in one of two Diamond/Diamond Plus lines and waited our turn. For some reason our line moved faster. When we reached the front of the waiting line and the attendant at one of the 3 counters in front of our line signaled us to proceed forward, the lady in the next line was obnoxious and wanted special treatment because she was a Diamond member and had waited longer than we did. We let her go. When it was our turn again, the next lady played the same game and convinced the assisting staff that she was there before we were and should go to our open window. What a bunch of stuck-up Diamond members -thank goodness the ship was so big we never ran across them again. All in all, it took us 21 minutes to check-in and started boarding the escalators to board, at approximately 12:45 pm. Not bad but many friends told us it only took them 15 minutes before they were actually on the ship. Once on board, we were directed to the Windjammer for lunch. The Windjammer was packed, crammed and the tables were so close together we had to move our chair every time some passed behind us. It was also very small compared to other smaller RCCL ships. But we do give credit to the staff for the wide variety of offerings, and all served so hot and attractively! The Windjammer sitting area was smaller than any Royal Caribbean ship that we have sailed on and very uncomfortable. We were able to get into our cabin at approximately 1:30 pm and the room was warm. We turned the air conditioning down to the lowest possible setting and felt only a little bit of cool air coming out of the small vents. We called Guest Services and they said they would send someone; no one ever showed up. When we met our cabin steward, he immediately called it in. To our knowledge, no one ever came. We checked out the ship and returned a couple hours later and the room was still warm. We called Guest Services again and they had no record of our calls. The cabin steward came by and he called again. The electrical switches were not marked and the cabin steward had to explain which switch controlled which light. We kept the curtains closed whenever possible and were very careful to keep the balcony door closed because of the whistling sound it made when it wasn't in the locked position. The door was poorly designed for comfort and noise. Throughout the week, the reading light over the bed near the balcony would blink on and off repeatedly. We called that in and the cabin steward also called it in but by the 6th day it was never fixed and was still blinking periodically. The cabinets in the cabin were poorly designed. The delightful wooden cabinets on the dresser were great for storing toothpicks - but nothing else. All week we heard about the $10M spent on art on the ship - wish they had spent the money on better air conditioning in the cabins!! MAIN DINING ROOM. The wait staff consisting of Ruivah and Haye was an outstanding service team that met all our needs. Their service made us go back every evening instead of finding alternative dining. However, our table, #244, was stuck against a column and it was a very crowded area (2 tables from the entrance). There was also some miscommunication with the other 6 people assigned to the table. We dined alone 3 nights at a table for 8. The other family had 2 18-month old twins and English was not their first language. They were a nice family but it was impossible to enjoy dinner as family members kept leaving the table to care for the twins - yes, the twins were also at the table in strollers. It was not a pleasant dining experience but we didn't want to hurt that family's feelings by seeking another table. Spa Cafe. Hours posted on the computer screen just outside the Cafe on deck 6 indicated the cafe was open till 11:00 pm on the first day, and 9:00 pm every night after that. We arrived at the cafe before 10:00 pm and there was no one there. The Spa Manager was nice enough to answer our questions and direct us to the Food and Beverage staff. When we called, the Manager said they close at 9:00 pm - a time not consistent with the computer information screens. Guest Relations arranged for my wife to meet the Director of Food and Beverage to discuss the situation. He contended that the screen did not say that but was still defensive when shown that the screen had incorrect information. He also said he would review video to confirm my being there but never got back to us. Aqua Water Show. It was terrific and amazing - the performers were so skilled and perfect. It was great to see the last show of the cast before the new cast took over during the next cruise. Congratulations on a fabulous show in fantastic surroundings! The only problem with the show is that 4 different scanners did not read our SeaPass cards correctly and we had to wait in line at the laptop before we could gain entrance. Day 2-May 30th (at sea): We enjoyed meeting other Meet & Mingle passengers and spent time checking out different parts of the ship. The huge solarium was disappointing with the limited shaded areas. The Solarium Bistro had very tasty food. We found the offering of so many eating places discombobulated. We seldom knew whether we were paying for food or not!! The Daily Compass was often wrong with events that were not held. We realize that this was printed daily but the information had not been changed in a long time. We showed up for 3 events that the staff was not prepared to host - amazing! And the lunatic staffer who wouldn't let us take the scrapbooking project out of the room until we finished it? How would we finish a "picture frame" of our shipboard memories until after the cruise when we had pictures printed? (She had NO scrapbooking knowledge nor experience!!) Day 3-May 31st (Labadee): We spent the morning ashore and the afternoon on the ship. Day 4-June 1st (at sea): We tried to enjoy the Solarium but it was too crowded and there were very few shaded areas. The cantilevered hot tubs were wonderful but there were no comfortable seating areas because it was located at a major thoroughfare between the pool and the solarium. Day 5-June 2nd (Costa Maya): We stayed on the ship to enjoy the amenities. Day 6-June 3rd (Cozumel): Ice incident. We were standing at the railing of our balcony and trying to converse with the crew of the Grandeur of the Seas across the pier. As we stood there, water and ice came tumbling down from above. I called Guest Relations who sent a representative immediately and saw the water on the railing and a couple ice cubes still on the floor of the balcony. He suggested that window cleaning was going on but there was no one above. The cabin was 2 decks below the back of the outside of the Windjammer Restaurant. I don't believe that your window-washing crews use ice cubes in the wash water! Elevator lunch incident. We decided to go to the Windjammer for lunch. Of course, there was no available seating, even sharing a table with other guests, so we took our lunch back to our cabin. In the elevator, a couple came in a deck below and forced his way toward the back of the elevator and swung his backpack around him and knocked most of my wife's lunch off her plate. She looked at the food on the floor and said, "We can pick it up and put on your plate before you eat it!" I said, "Lady, that isn't even funny!" As the elevator door opened and we left, they yelled as us: "You ugly Americans!" The caliber of guests was certainly the worst we've encountered on any ship. Accosted in Main Showroom Theater incident. I was accosted in the main theater by a drunk passenger who couldn't wait for my wife and I to stand up to let him pass and accidentally stepped on my wife's foot. He continued to the end of the row, circled the front of the theater and ended up behind us. I calmly asked him to apologize to my wife for stepping on her foot. He leaned forward from the row behind us, grabbed the back of my head, and told me "that's bullshit, bullshit, bullshit." Others around me said he also slapped the back of my head but I was so stunned I didn't know what was happening. I went to the theater entrance and asked for security. They finally showed up and asked if I wanted to press charges. I had no idea what that meant. Security personnel didn't explain that by pressing charges I would put him in jail and he would be put off the ship at the next port - meaningless since we were returning to Ft Lauderdale. They finally escorted him out of the theater as the performance was starting. Day 7-June 4th (at sea): We stayed in our cabin except for dining and couldn't wait to get off the Oasis! Day 8-June 5th (disembark): Disembarking was relatively easy. However, there were LONGER LINES for U.S. residents in the Immigration section than other foreign residents!! Not as many windows were open for U.S. residents. How could this cruise be improved? Watch out for people who are getting too much to drink. Selling drinks is great, but when their behavior interferes with other passenger, then that's certainly a situation the staff should be available to handle. Honestly? We don't care. We will never sail on the Oasis nor the Allure and it will be a long time before we return to Royal Caribbean. The ship was wonderful nd the activities were fine but the caliber of other passengers was just disgusting!! We've already been on another cruise line and have already booked a second cruise at Christmas. Read Less
2 Helpful Votes
Sail Date: March 2011
We decided to try this very large ship for a lark because I had read many decent reviews before booking. Unfortunately I didn't do enough homework about the very bizarre lay-out of this ship. It is extremely chopped up, very difficult ... Read More
We decided to try this very large ship for a lark because I had read many decent reviews before booking. Unfortunately I didn't do enough homework about the very bizarre lay-out of this ship. It is extremely chopped up, very difficult to orient yourself even after several days. Strangely it has few views of the ocean unless you go out to the EXTREMELY over crowded pool decks. If you think that you can have better luck by booking a very expensive crown loft suite that purports to be ocean front with a100 ft balcony, think again!! We did just that! This ultra deluxe suite overlooked a basketball court, putt putt golf course, the aqua theater, and the zip line flew right by our room! About 100 yards across from us was a 5 story high smoke stack and then beyond that we saw a glimpse of the ocean! No kidding, I guess this is why they so thoughtfully put binoculars in the room! Did I mention we were on the 17th floor looking down at the boardwalk through a long corridor of hundreds of interior balcony rooms? Yet we were considered ocean front! As soon as we checked in and saw the view of all of the above mentioned carnival I called the front desk and begged for another room explaining that the whole point for our vacation was to relax and have quiet and a view of the ocean, the foreign speaking gentleman at the front desk assured me that all rooms were occupied and that there were 6000 guests on board! This particular point of dissatisfaction with the ship can't really be blamed on RCCL. It is well known that this is the largest ship in the world. If you enjoy lots of drunk, rude, obnoxious, mostly people with no class from all over the world fighting to get food and elevators and any of the activities offered on board than this might be the ship for you! Also get ready to pay extra for anything that might make the trip somewhat more tolerable. The shows are over-booked! Not a problem if you book a very expensive suite, the concierge will hook you up with a special VIP pass! If not you probably won't get to see most of them. We decided to try anytime dining for the first time. This is a 3-ring circus! You still have to make a reservation and when you show up in the designated dining room on the 4th floor with no ocean windows, you will be stuck somewhere near a pole in the dark, rarely with other diners unless you bring them with you! The food is the absolute WORST food I have EVER eaten on any cruise! Don't even bother with the Windjammer, I have had much better hospital cafeteria food, and I am not kidding! The main dining room had horrible boring choices, hard cold vegetables, over cooked meat, rancid fish and not one decent dessert! On lobster night we waited over one hour for the main course and they brought me out a shriveled black lobster with the consistency of mashed potatoes! I almost never send food back but after one bite I knew it was truly BAD! I did get diarrhea that night! TMI? I will tell you that the restaurant called 150 Central Park was excellent! One of the best meals I have had anywhere and well worth the extra$35 per person to get one decent meal! We booked an excursion with the concierge on board for a speedboat and snorkel tour for Cozumel. When we arrived at the place we were told to meet we waited a half hour and nobody showed up. I found a RCCL rep who told us that company went out of business but that we could join another different snorkel excursion that was just then leaving! It was a good thing I started asking questions when I did or we would have had no excursion on that cruise! When I went back to tell the concierge about the defunct company so that he could take it out of his book he didn't believe me and as far as I know they are still selling this excursion that no longer exists! Do you like a casino on a cruise? I do! Well, Oasis has the largest casino outside of Las Vegas I have ever seen with a couple hundred slot machines at least! It has a large Marquis bragging that they pay out up to 99%! I can tell you that I have NEVER in my life seen cheaper, tighter slot machines anywhere in the world! I feel like the biggest sucker on Earth that I kept trying because I probably lost $1000 in those stupid cheating machines and for every $50 I put in I might see $2-5 come back! No kidding! I never got ahead once in the 5 days I played! Read Less
Sail Date: June 2011
If you want mediocre at top shelf prices, Oasis of the Seas is for you. It looks like Four Seasons, but is at best Holiday Inn. The food looks like Sullivans, but is not. Even the "Specialty Restaurants" which cost ... Read More
If you want mediocre at top shelf prices, Oasis of the Seas is for you. It looks like Four Seasons, but is at best Holiday Inn. The food looks like Sullivans, but is not. Even the "Specialty Restaurants" which cost extra are below average. Basically the food is not good. One good thing though is the crew are very nice people, they truly are. Also, the exercise facilities are fabulous. As good as it gets. The overall feeling onboard is very pleasant, initially. Most passengers are trying to have a good time in view of all the money they hope they spent well. But by the time the cruise is over it is a different story. Comparing the dollars spent to other cruise lines, Oasis of the Seas is a terrible value. You pay as if it were the best of the best, and it is not. 5,400 passengers is ridiculous. Going ashore is like going to Disneyland on the 4th of July, a waste of time. The ship's "shore excursions" are not fairly priced. Our excursions were pathetic, as were all of the passengers I spoke to. Their electronic abilities are excellent when it comes to collecting your money. Outside of that, forget it. The Royal Caribbean website was designed by a cretin. Learning about your upcoming trip is difficult. Onboard internet is $0.65/ min. Trying to figure out what you paid for and where you are supposed to be onboard is difficult. I have cruised many other ships in the past, and would never consider Oasis of the Seas, or Royal Caribbean again. Never, ever, ever. For us it was a complete waste of money. We actually did not enjoy it. Read Less
Sail Date: July 2011
My wife and I have cruised many times and decided to give Royal Caribbean and try.  We picked the Oasis of the Seas 7/16/2011 cruise.  We are NOT complainers and look for the good and positive all around us which makes writing this ... Read More
My wife and I have cruised many times and decided to give Royal Caribbean and try.  We picked the Oasis of the Seas 7/16/2011 cruise.  We are NOT complainers and look for the good and positive all around us which makes writing this critique even more difficult. There is no doubt the ship is beautiful on the outside and the "neighborhoods" are a sight to see.  Other than that, there was nothing else positive for us to comment on and we hope we can share our experience to you for what it's worth.  We do not blame the staff as the issues we believe we encountered are managements responsibility. We arrived at the terminal at 10:15 and there no porters or cheerful staff awaiting our arrival.   Something we have grown accustomed to at every port, including Port Everglades. Nice waiting area in the terminal. No welcome aboard when boarding.   This is the first impression for guests and all it takes is a "Welcome Aboard!" from your staff. Instead we walked into the promenade deck with no one to greet us.. Dinning room staff were obviously rushed beyond the ability to serve properly. The Rolls were cold and the staff ran to our tablet so fast we didn't understand what they were saying regardless of language differences.  Drinks were poured as they were running.  No personalized service at all.  I understand they are busy, but it is obvious they are stretched too thin. Silverware was dirty at several locations.  There is no excuse for that. Food was sub-par as well as presentation. Room service eggs were cold, not just warm, cold.  When room service was incorrect even when the paperwork stated correct items they came back 30 minutes later with. Incorrect items.  The room service selection was poor. The Windjammer was always too crowded and dirty.  Once again, staff seemed stretched too thin.  Your own electronic boards would show the Windjammer full but pay-for restaurants available.  That alone should be a clue. We gave the Opus room a try for breakfast and once again were rushed to a table, bacon was cold and I could not believe when I was offered orange juice I was told it would cost extra?  It's not the amount. Of money that concerns us, it's the principle that you would even ask for more $. Understanding what was open to eat, and when, was not easy, even with the electronic displays.  Hours should at least be posted on the restaurant doors.  We saw many people going to places that were closed. It seems the system on this ship is setup that if people want to grab a burger or something to eat they either have to fight the Windjammer crowd or wait for-pay food locations to open. When people return from Ports searching for something to eat, there were few to no options to eat. There were not many announcements other than about two bingo shows.  I understand some people complain about too many announcements but there should be a happy medium. No cruise ship horn to announce arrival and departures at each port.  This is part of the excitement. We had  nice balcony however the room was smaller than we have had on other ships.  We did not like the idea of life jacket not being in the rooms.  Our muster station was in the Opal theater.   What if the problem was in the Opal. Theater? The elevators were crowded and the ship designers should have thought about something in the middle.  I heard a lot of people complaining to have to go from one end of the ship to the other for food, etc. Several pop places didn't work through the whole trip.  We had places tells us their carbonation didn't work and tell us the next "open" place was the other end of the ship, only to find issues with theirs as well.  Staff didn't seemed conceded or caring. The pizza was sub-par. We are used to being able to get hamburgers and/or pizza 24. Hours a day without charge. The few ice-cream places never worked completely and were closed at hours they should be open.  This was unbelievable.  The staff member standing next to the machines showed a lack of caring. The liquor drinks on the Solarium pool-side were obviously made by non bartenders. The announcement system (public address system) was terrible.  No matter where we were on the ship is sounded like cartoon characters from a foreign country.  Test them out and listen yourself. The material used on the decks had people slipping left and right?  That makes no sense. Smoking being allowed on balconies was not fair to guests that paid extra for balconies to enjoy fresh air...and we almost were burnt by flying cigarettes.  Lack of guest laundry services and irons forced guests to pay once again for amenities .  Guests pack for formal dining yet have no access to irons.  Would you believe laundry was lost as well?  More the reason to allow guests to do their own. Chops was in no way a fine dining experience.  From the lack of attention to the Luke warm food.  The first thing we were asked is if we wanted to pay for water?  Unbelievable. The photo area was a nice idea however if guests want pictures you should warn them it will be ready after 11pm on the last day otherwise we would not have selected any as our luggage will already be out the door. My wife asked to take a food tray to help her carry food to our room and was told she couldn't. Why not supply beach towels in the rooms? I will say this evening the wait staff went above and beyond to serve us and we appreciate the effort. I will also say the lobster was unfortunately overcooked in a "mush" state.  On the TV show for the Oasis it showed the Chef sampling the food; I don't believe this could have been the case. Read Less
Sail Date: September 2011
It is with deepest regret that I find myself in a position that necessitates the time and effort to relay my utter disappointment for my recent cruising experience with Royal Caribbean on the Oasis of the Seas (dates- 17 Sept 2011 through ... Read More
It is with deepest regret that I find myself in a position that necessitates the time and effort to relay my utter disappointment for my recent cruising experience with Royal Caribbean on the Oasis of the Seas (dates- 17 Sept 2011 through 24 Sept 2011). This cruise was my second cruise, and has undoubtedly ruined any plans I would have had for future cruises. I had originally booked this cruise as part of a family vacation with 14 other family members and friends. I had great expectations for this vacation as the ship appeared amazing and we were assuming that we would receive first class service. Nothing could have been further from what we experienced. I had booked the vacation directly through Royal Caribbean and was subsequently assisted by Maria Umpierre, my vacation planner. My experience with Maria was fine; however, everything that followed was the catalyst for this letter. To begin, I had pre-arranged through Royal Caribbean to have the 'Grand Romance Package' for my girlfriend and I to enjoy upon our arrival, and I had intended for this to be a surprise. I was informed that I would have flowers, robes and a welcome bottle of Champagne and strawberries in the room prior to our arrival and was very disappointed that I had to call for the Champagne and strawberries, as someone had failed to deliver these to our stateroom. The packet for this package was incomplete, as it was missing the coupon for the breakfast in bed, which I subsequently had to contact guest services for. I was then directed to three additional departments, as no one seemed to know who I needed to speak to directly. Eventually I was able to reach a manager in the room service division, who delivered the coupon and gave me the appropriate instructions to acquire this service. The CanapEs and post dinner chocolates were delivered on both formal days TOGETHER in the mid afternoon. (Apparently the staff did not understand that one was pre and the other post dinner). In addition, I found that the guest services division seemed very unhelpful and at times rude (via telephone conversations) throughout the cruise. While we found the ship itself to be quite amazing, the level of customer service in general was deplorable. We would often at times find ourselves asking questions of staff members and having anything but friendly responses, and I would reiterate generally rude or indifferent attitudes. Note: (There were exceptions to this; however, not many.) For example our state room attendant Michael always had a smile and was very personable and accommodating. The second example was our wait staff at the family meals (dinner primarily) were also very friendly and accommodating. The quality and selection of the food however in the main dining area was mediocre at best. We had envisioned elegant and elaborate meals and were again disappointed by the overall presentation including the facility appointments. For one of the largest cruising vessels in the world we found ourselves pondering why more attention was not given to create the 'wow' factor. Our impression of a large percentage of the remaining staff in general was that they really did not enjoy their respective jobs and seemed indifferent to making our experience memorable. The most disturbing group by far were the bartenders. While we enjoyed many cocktails and a premium wine package at seemingly outrageous prices, the simple act of having the bar staff pour glasses of water when requested seemed almost a burden for most. This was particularly disturbing due to the fact that we were cruising in very hot climates and needed to remain hydrated. In addition, while most of the on board activities were enjoyable, I had a particularly bad experience with a staff member who was taking our sea passes at the Flowrider attraction. I had previously had a blue wrist band attached to my wrist by another attendant and had decided not to use the Flowrider. I asked this gentleman (unknown name) to please cut the band off as I had decided not to follow through, and instead of simply cutting off the band, he sarcastically asked why I wanted the band off. I explained that it was because I decided not to use the Flowrider and that I had paid for the cruise, and asked again that he simply remove the band. He rolled his eyes and made another unnecessary comment and removed the band. It became apparent that the level of customer service in general on this ship was lacking greatly and I had subsequently spent a great deal of money on perhaps one of the worst vacation experiences I have had to date. It is incomprehensible to imagine that in the state of our economy with as many people that are unemployed and eager to work that Royal Caribbean settles for individuals who seemingly do not want to work or do not enjoy the opportunities that they have. Perhaps it is a training issue as well? Having owned two small businesses I have come to value the highest level of customer service and make every effort to deliver this to my customers. I have always established a culture of caring and helpful employees in my own businesses, and I am shocked that Royal Caribbean has failed on the most basic levels to achieve this same standard particularly on the Oasis of The Seas. Lastly, as if to add insult to injury, our last experience upon debarking the ship on the 24th of September further demonstrates the non-existent level of customer service. Once we had cleared customs, as we walked out onto the sidewalk to find our shuttle to the airport we were greeted by a Royal Caribbean employee (unknown man) who was literally screaming at all of the passengers to move away from the door. He continued to walk among the passengers yelling (no exaggerations here) as people walked through the door. This was the first and last time for what I will describe as our "Royal Disappointment". Read Less
Sail Date: October 2011
Ok so I found the Oasis of the Seas to be very large but infact to be a big disappointment. My wife and myself are big fans of royal Caribbean, I have been on a few cruises with them and my wife has sailed around 20 times with them. We ... Read More
Ok so I found the Oasis of the Seas to be very large but infact to be a big disappointment. My wife and myself are big fans of royal Caribbean, I have been on a few cruises with them and my wife has sailed around 20 times with them. We have never had a concern or a worry when ever we are on board untill this last cruise. The ship it self is very nice, I do feel its way to big and has a lot of wasted space but the details are great. You can tell it was built for looks and to be the biggest around but it wasn't built with common sense. We found that because th ship is so tall it doesn't take much for it to rock, infact all 7 days we were on it the ship rocked and the weather wasn't all bad. Also things like the the pool deck and central park deck are nice, the floors when wet are more like and ice skating rink. The biggest thing that made us feel the ship had issues was our bathroom, we ended up with an inside handycap room so we had a large bathroom with a large shower, however when you took a shower the bathroom would flood, and the rocking of the ship wasn't a big help/ My wife would shower and if I was near the sink before I knew it I was in ankle deep water because the drains weren't working right. We found a decent amount of mold around the flooring and after 3 days it smelled of a bad odor. With that said I have to say we were most unhappy with the crew overall. It seemed like everyone that we had to speak to just wanted to pass it off or blow it off. The first problem we had was with guest relations. We took an excursion from the ship in St. Thomas that was pretty much nothing we had read. We felt it was a waste of money and the tour people really treated the guest badly. We felt for nothing else just to speak our mind to prevent other people from having the same problems with it, The excurision desk was closed as usual so we went to Guest relations where we were greated but what seemed to be a person that almost cared. We explained the events and she took a few notes and explained she needed to contact some people but we would hear back. We waited 3 days before hearing back and got a responce of basicly, well we told them they did a bad job and thats it. I felt that I got the blow off but them so I called down to the desk because I felt she might have misunderstood somethings. Another employee said they cant do anything I will need to fill out a complaint form from the excursion desk, I said well this would have been helpful to know 3 days ago. As we visited different bars and things on the ship we seemed to be met with overall bad customer service and pissed off attitudes by the crew. We had a few bartenders speak to us like we weren't important because we asked for a coke and not a drink they get a tip for, even saw a feww eye rolls which to me is so uncalled for. Even ordered a couple specal drinks and found the bartenders had no idea how to make what was on there menu because some were so bad you couldn't even drink them. The dinning room staff was a joke, we didn't go to the dinning room the first night because we were still settling in but we went night 2 to be greated with questions on why we weren't there before. For some reason we didn't have a table number and when we asked they sent us all around to other people because no one seemed to be able to look it up. Once we got that all taken care of, we met of wait staff who seemed to have forgotten what customer service was. The asst. waiter was very good, but we were turned off from wanting to eat there because of the staff. The stateroom attendent was a nice guy but after a couple days we relaized he was just as lazy as the rest of the crew. We seemed to be the ones to keep everythig clean in the room and he just made the bed. There were a few other things that really floored us in a bad way but I am sure everyone got the idea of what this cruise was like. I expected more from the staff and the ship and there was never a wow factor, we are considering looking into other lines when planning the next cruise because of how we were treated this time around. Read Less
Sail Date: October 2011
Oasis of the Seas First of all I'd like to express my disappointment, actually it was more for a devastation, I was really looking forward to this cruise, my wife and I have been waiting just over a year for this cruise, but, as ... Read More
Oasis of the Seas First of all I'd like to express my disappointment, actually it was more for a devastation, I was really looking forward to this cruise, my wife and I have been waiting just over a year for this cruise, but, as lady luck did not smile upon me I ended up in the Hospital on September 21, 2011 for Pneumonia and was discharged on September 25, 2011, still under three doctors care, I was told by these three Doctors not to travel right now, give it about six months to be completely clear of the Pneumonia, plus I have a breathing problem. I called Royal Caribbean International and talked with a representative and she politely without a moment of concern that I had already passed the 15 day deadline for a refund, if I cancelled now I would receive $0,000.00 dollars refund, this cruise I had paid $4,800.00 and I would receive "0" dollars back in refund if I cancelled even though I had a medical emergency and advised by three Doctor not to travel now. What would you do? Well I was not about to lose close to $5,000.00 so I did not cancel the cruise. I was then and have been home now for two days and I still do not feel well, and my next appointment with my primary doctor is November 3, 2011 but I will call tomorrow and make an appointment to see him before then. RCI, I understand "POLICY", BUT with "POLICY" there is ALWAYS an EXCEPTION TO POLICY, does RCI know what a "MEDICAL EMERGENCY IS"? With having been hospitalized for 5 days with "PNEUMONIA" that should be enough proof for a "FULL REFUND", this just proves and shows me that RCI is nothing more than a money hungry Corporation and could care less about you or your health. Royal Disappointment!!! It is with deepest regret that I find myself in a position that necessitates the time and effort to relay my utter disappointment for my recent cruising experience with Royal Caribbean on the Oasis of the Seas, dates October 22, 2011 through October 29, 2011. The ship itself is unbelievable and very nice, I do feel its way to big and has a lot of wasted space but the details are great. You can tell it was built for looks and to be the biggest around but it wasn't built with common sense. We found that because the ship is so tall it doesn't take much for it to rock, in fact all 7 days we were on it the ship rocked and the weather wasn't all bad. Also things like the pool deck and central park deck are nice, the floors when wet are more like and ice skating rink. I had planned on going on more cruises with RCI, six more cruises to be exact because I really like their ships, BUT, with this experience, I don't think I will book anymore cruises with RCI, as a matter of fact I can Gaeentee it. I have cruised before but with Norwegian Cruise Lines, there ships are somewhat smaller, but the service is much better, if you have a problem they will work with you to solve it, whereas RCI just says NO REFUND if you cancel. Yah, I will go with NCL for my future cruises. With that said, I will say this everyone has to do this cruise at least once! To appreciate the serenity and peacefulness of home life, we just returned from a great trip on Oasis of the Seas, western Caribbean itinerary (October 22-29, 2011). We traveled from Las Vegas Nevada to Fort Lauderdale using Delta Air Line (Which is another story). This was our 2nd cruise (NCL Alaska and RCI Caribbean). I was very apprehensive about the size of the ship and the crowds, but I was very pleasantly surprised that crowds were large than what I'd experienced on smaller cruise ships in the 2000 - 3000 passenger range. So much to do if you wanted it, we did the Zipline which was great, shows, we saw hairspray twice, the ice show, and we did not care for the headliner who was a singer /comedic type but did stay for the whole show even though some people left during it. The comedy show was very funny, it would have been better if they had a late night show or some other comedians as it was the same two all week; we really enjoyed listening to the RKO Quartet in the jazz bar. Come fly with me was also amazing. TSA It was a one day Delta flight from Las Vegas to change flight in Memphis Tennessee, to Fort Lauderdale and the same on the return flight. Las Vegas TSA employees were the rudest people we had encountered; they are in my opinion on the same level as Obama's Chicago thugs or the Hitler's Gestapo. They put me through the full body scan plus the hand held scanner, you know take you shoes off (and I had thought TSA had stopped that some time ago?) EVERYTHING OUT OF YOUR POCKETS, take your belt off (my pants fell down to my knees, WHY do people wear belts, Go ahead, anyone take a guess, to hold up their pants yah think?). I think this is a procedure TSA uses just to target Senior Citizens (I am 67 years young) I must say I did not enjoy this procedure but the female TSA employee must have because she was laughing all the time her male counterpart was scanning me both with the full body scan and hand held scanner. Memphis Tennessee we didn't go through any special procedures, the TSA employees just pointed to the direction they wanted us to travel. When we debarked the ship in Fort Lauderdale Florida we did have to go through Customs which consisted of showing your Passport and turning in your Customs Declarations Form, then the luggage on the x-ray machine and that was it. Fort Lauderdale Airport same thing, luggage on the x-ray machine and to the awaiting airplane. I would like to add Fort Lauderdale Airport is the worst airport I have ever been at or in, it was not clean, it is shoddy and for the most part the personnel that word there are so very rude, they do not go out of their way to assist you in anyway, they act like it is killing them just to do their job they are being paid for. I don't really understand WHY you can't check your luggage in but only 2 hours before your flight departs, it must be some new idea by Delta to piss people off and make their travel experience unpleasant and I will make you a promise now that I will NEVER fly on a Delta carrier ever again. My only comment about TSA, in passing because I know you have no control over TSA. The employees really, really need an attitude adjustment and stop picking on the senior citizens, I was scanned with one of those full body scanners, several times with a hand held scanner all the while this female TSA employee was laughing, like this is so much fun, the stupid bitch needs to be in the unemployment line worrying about where her next meal is coming from. I have other issues with Delta, but this will just go in one ear and out the other, so why bother, you people will do as you please anyway, so thanks for nothing and you will never see any part of my paycheck ever again, thanks again for making my life miserable for a short time, thank GOD. Arriving at Fort Lauderdale Fort Lauderdale Airport is the worst airport I have ever been at or in, it was not clean, it is shoddy and for the most part the personnel that word there are so very rude, they do not go out of their way to assist you in anyway, they act like it is killing them just to do their job they are being paid for. I don't really understand WHY you can't check your luggage in but only 2 hours before your flight departs, it must be some new idea by Delta to piss people off and make their travel experience unpleasant and I will make you a promise now that I will NEVER fly on a Delta carrier ever again. My only comment about TSA, in passing because I know you have no control over TSA. The employees really, really need an attitude adjustment and stop picking on the senior citizens, I was scanned with one of those full body scanners, several times with a hand held scanner all the while this female TSA employee was laughing, like this is so much fun, the stupid bitch needs to be in the unemployment line worrying about where her next meal is coming from. I have other issues with Delta, but this will just go in one ear and out the other, so why bother, you people will do as you please anyway, so thanks for nothing and you will never see any part of my paycheck ever again, thanks again for making my life miserable for a short time, thank GOD. Aboard the Oasis of the Seas We boarded the ship around 1:00 pm. This was a great time to get on as the ship is still pretty empty and you can get some great pictures. Porters at the dock took our luggage straight off the hotel shuttle so we had a minimum of schlepping to do. Rooms were available at 1:00 pm and our luggage was delivered immediately after that. After clearing the check in procedures, finally onboard the Oasis of the Seas, we were in a Junior Suite on the 11th Deck mid ship with a balcony on the port side. My wife and I were happy with this deck as it was not close to the Promenade Deck 5 and Central Park Deck 4. It was, however, located below the Windjammer Market on deck 16. The Windjammer Market is the buffet style that serves Breakfast, Lunch and Dinner. The first meal was the test, the food was not to our liking at all, and everything tasted, well, not to our liking. We tried the "My Time" dining and the food was just as bad. Shore Excursions Day 2 -â€" Nassau Sea & See Island Tour -â€" NS51 -â€" 3 Hour Tour - $62.00 Per Person, Total USD $164.00. Our first experience with the shore excursions was on our second day out at Nassau, Bahamas. Our schedule called for us to be on the pier at 8:15 AM, we were a little early so we waited about 25-30 minutes and the excursion guide finally gather everyone together only to announce that the generator had stopped working on the underwater vessel we were to board and stated anyone who wished to receive a refund, just ask. WELL, since I was still recovering from Pneumonia and was having trouble breathing anyway, we decided to ask for a refund. After the guide checked our tickets, she said okay you will receive a full refund. My wife and I returned to the ship and not much to do since all of the shops are closed while in port, we were scheduled to depart at 2:00 PM and the shops were scheduled to open at 2:30 PM, at 3:00 PM the shops were still not opened. Day 4 -â€" The Best of St. Thomas & Shopping -â€" ST17 -â€" 3 Hour Tour - $42.00 Per Person, Total USD $84.00. Our second experience with the shore excursions was on our fourth day out at Charlotte Amalie, St. Thomas. Our scheduled called for us to be on the pier at 9:30 AM, the ship docked at 9:00 AM and at 9:15 AM they allowed debarkation, it took us some 45 minutes to depart the ship and by the time we found the area our excursion was to depart from, we were told our excursion had already left, BUT, we were offered another excursion for the same price which was about to depart, we accepted the replacement excursion and were told to get on that bus over there. The "BUS" was an open air type and the people were packed in like sardines, we went up the hill, stopped at a very expensive gift shop (this was the shopping part of the tour) then we boarded the open air bus again and went down the hill and back to the ship. Thank you very much and off loading the driver holding out his hand for a tip. Day 5 -â€" Best of St. Maarten Exclusive Resort, Beach, Shopping & Sightseeing -â€" SMD1 -â€" 6 Hour Tour - $119.00 Per Person, Total USD $238.00. Our third experience with the shore excursions was on our fifth day out at Philipsburg, St. Maarten. Our schedule called for us to be on the pier at 10:00 AM. With the experience of St. Thomas excursion I was not looking forward to this tour. My wife and I were down at the pier about 30 minutes before 10 AM, found our tour guide and the lady said wait over there, some will be here shortly, 25 minutes later, I asked another lady where is our tour guide, she said wait over there pointing a different spot we were waiting at, another 15 minutes and I asked another lady where did our tour depart from, she said oh, where you are standing is fine and she gathered everyone up and said follow me, after walking what seemed forever, we finally arrived at our buses, which was a surprise, nice big buses with A/C no less. This time it was up the hill and we stopped at a resort hotel (The Westin) for our beach part of the tour. After informing us what we could and could not do (mainly don't go inside the hotel, but stay on the beach) the guide said enjoy yourself. Since my wife and I don't really care for the beach and we were hungry by this time, we decided to find a restaurant inside the hotel which we did. The Westin Hotel, a hotel I said many years ago when my wife and I stayed at one in Seattle, Washington because the service was terrible and the room was not well liked, you open the curtains for the view and all you see was the rooftop of the lower portion of the hotel and all of this for $262.00 per night, but then that's another story. We found a nice restaurant inside the hotel and was seated given the menu, I ordered a burger and my wife ordered a chicken sandwich, the meal was too large for us and we did finish the meal which came to $62.00 and some change ($5.00 tip was extra). We left the restaurant and went back to the beach where the tour guide as handing out the snack lunches that was mentioned earlier, since my wife and I were not hungry now, we told the tour guide to give the meals to the bus driver whom had not had lunch yet. About an hour later, it was on the bus and back to the ship. Following are what I see as strengths and good things about Oasis: Ship Feel 1. It really didn't feel crowded (with a few exceptions I'll list later). My last cruise was with Norwegian Cruise Lines STAR Cruise Ship. I loved the small ship cruising experience and was concerned I'd not like Oasis simply because of the size. I was wrong. There were always chairs available at the pool and plenty of spaces to go and get away from people. Royal does a superb job of moving people on and off the ship. Getting off for shore excursions we literally walked right off. No lines, no waiting. When we disembarked at the end of the week, we were in the first group called. We got off at 7:00 am, got our luggage, found our bus for transfer to the airport and we were at the airport by 7:30 am. Thanks to Royal Caribbean International for their great organization for moving people to and from the airport. Entertainment 2. In one word - superb! We saw every show (except the comedy show) and loved all of them. The talent they have is amazing. Our personal favorite was "Come Fly With Me", but all of them were impressive. We did have reservations for all the shows. We probably only needed them for the aqua show and the comedy show. The other shows "Frozen in Time" and "Hairspray" were in the huge Opal Theater and there were always a few extra seats. The ice skating show is in Studio B, a smaller venue, but there were a few seats left at show time. The comedy show is in a small theater (maybe 100 seats) so do get reservations for that one. Twice, we tried to show up standby and didn't get in either time. Cleanliness 3. The ship was immaculate. Employees are constantly painting, sweeping, vacuuming, polishing, etc.. Photo Shop 4. You don't have to search for your pictures. On your Seapass card, you are assigned a tower number and folder number. Facial recognition is used and all your pictures are in your folder. If you're in to pictures, consider buying the photo CD ahead of time for $200. Onboard it's $250. It can definitely be a value if you plan ahead to take a ton of photos. Solarium 5. Beautiful, calm, peaceful, you can look right out at the ocean from your comfy lounger. There's a pool in there, a Jacuzzi, and the Solarium bistro for snacks. No kids under 16 so it's super peaceful, my favorite place on the ship. Awe Factor 6. You can't help but be amazed by this ship. A zipline, two rock walls, eight(?) pools, a diving show, Central Park, an ice rink, a bar that moves up and down three floors, a carousel... It is truly spectacular. Activities 7. There is so much to do on this ship we felt we needed another week. We didn't get to do half the things we'd planned because there simply wasn't time to fit it all in. One thing in particular I'll mention was a jewelry making class they offered sea days at 1:45 and 3:45 and port days at 3:45. The first class is free and you get a kit to make earrings, a necklace and a bracelet. It's a fun and cheap souvenir and something that you could easily overlook in the cruise compass. Now, for the areas where I think Royal Caribbean and Oasis of the Seas could improve on or do a better job. Windjammer Market! Avoid at all costs. Every negative cruise ship stereotype comes to fruition in this place. People cutting in front of you, people eating off their plates while waiting in line (gross!), no place to sit, crowds, crowds, crowds. This was the only time I felt Oasis was not equipped to handle the number of people. The Windjammer Market didn't seem any bigger than the one on Norwegian Cruise Lines STAR ship (91,000 GTON), yet it's expected to serve twice the people. After one time, we said, "never again!". Avoid the scrambled eggs. They are some kind of add water, dehydrated stuff that's pretty flavorless and gross. If you get eggs, go for an omelet or fried. Food was terrible, worse beef I have ever had in a dining room, ever. The Fish and Fried Chicken seemed to be the two things that were okay, the mashed potatoes were okay also. We didn't go to the dining room on the first night, we actually waited until the last night and finally went to the My Time dinning, the asst waiter was friendly but the main waiter was really unfriendly, he just handed over the menus, then came back to take the order, we did not see him after that. We ate at the windjammer, this was not a problem as we ate so much during the days we were full. We only ate breakfast in the Windjammer Market once; we preferred the solarium and the Park Cafe that did wonderful egg and bacon English muffins. Lunch was a split between the Park Cafe and Johnny Rockets. Opening Hours of Restaurants. We felt very frustrated several times when places weren't open. For example, the dining room is only open for lunch on sea days from 12 - 1:30. (Great place for lunch. There's an awesome salad bar where you pick the ingredients and they toss it for you). We (and 1,400 other people) got out of a show at the aqua theater at 1:45 looking to eat. Dining room - closed. So everyone goes to the Park Cafe or the Windjammer where it's body to body and everybody's pissed off. Or you get back on the ship at 5:30 after being gone all day. Wipeout Cafe - closed at 5:30. So you rush down to the Park Cafe. Closes at 6:00 PM, Windjammer closed until 6:15 and there's already a crowd of people waiting to get in. Park Cafe. Yummy salads and sandwiches like others have said. However, it's poorly organized in terms of crowd control. You have a salad line and a sandwich line which are not labeled. People are confused as to which line to get in and get angry when others go in the other line and they are perceived as cutting. It would be simple to put signage indicating which line is which. On top of that, the poor employees are constantly having to cut through the line of people to refill coffee pots, clear tables, etc.. I felt bad for them. Sorrento's Pizza In the Promenade - the cooked to order pizza where you select your own toppings looked vastly better than the premade stuff. Premade was basically like frozen pizza. Cooked to order looked much tastier so why not have all of the pizzas made to order and do away with the frozen ones. Restrict smoking on balconies to a section at the back of the ship! This isn't unique to RCCL, but it's maddening when you pay for a balcony only to not be able to use it because someone nearby is smoking. It's just not fair to allow the rights of some people to intrude on the rights of others. Seems like it shouldn't be that hard to correct this problem. iphones Are a great deal to rent them for $30 per phone for the week. However, it is $1,000 if you lose it or render it inoperable. $1,000! If you're using these to keep in contact with your kids, how confident are you they won't lose it, drop it in the pool, etc.. How confident are you that you won't accidentally lose it? $400ish per phone seems like a reasonable risk to me, but $1,000 is not. Either offer another way to keep in contact onboard or make the cost more reasonable. Bar staff Hassles you. Again, not unique to Royal, but it's annoying. Do I need five different wait staff to offer me a drink? Why can't they have stations for each server to cover so you don't get asked over and over and over again? Use caution with the bar staff at the aqua theater. One guy convinced me to order a bottle of wine rather than a glass because it's cheaper per glass and he'd deliver the unused portion to my cabin to drink later. Wrong. After the show, the bartender told me they'd only deliver it for a room service charge. I complained to management and they did deliver it for free. Another time, a guy came and took my friend's order and then turned to me and said, "I'll buy a drink for you." Stupidly, I said ok. Nothing's free, right? Well, he charged her Seapass card for my soda. I told him I didn't want it then because my husband has a soda package and I can get it for free. We told him he said he'd buy it and he said he meant my friend would buy it for me. Hmm, seems a little sneaky to me. With that said I have to say we were most unhappy with the crew overall. It seemed like everyone that we had to speak to just wanted to pass it off or blow it off. The first problem we had was with guest relations. We took an excursion from the ship in St. Thomas that was pretty much nothing we had read. We felt it was a waste of money and the tour people really treated the guest badly. We felt for nothing else just to speak our mind to prevent other people from having the same problems with it, the excursion desk was closed as usual so we went to Guest relations where we were greeted but what seemed to be a person that almost cared. We explained the events and she took a few notes and explained she needed to contact some people but we would hear back. We waited 3 days before hearing back and got a response of basically, well we told them they did a bad job and that's it. I felt that I got the blow off but them so I called down to the desk because I felt she might have misunderstood something's. Another employee said they can't do anything I will need to fill out a complaint form from the excursion desk; I said well this would have been helpful to know 3 days ago. While we found the ship itself to be quite amazing, the level of customer service in general was deplorable. We would often at times find ourselves asking questions of staff members and having anything but friendly responses, and I would reiterate generally rude or indifferent attitudes. Note: (There were exceptions to this; however, not many.) For example our state room attendant Michael always had a smile and was very personable and accommodating. The second example was our wait staff at the family meals (dinner primarily) were also very friendly and accommodating. The quality and selection of the food however in the main dining area was mediocre at best. We had envisioned elegant and elaborate meals and were again disappointed by the overall presentation including the facility appointments. For one of the largest cruising vessels in the world we found ourselves pondering why more attention was not given to create the 'wow' factor. Our impression of a large percentage of the remaining staff in general was that they really did not enjoy their respective jobs and seemed indifferent to making our experience memorable. The most disturbing group by far was the bartenders. While we enjoyed many cocktails and a premium wine package at seemingly outrageous prices, the simple act of having the bar staff pour glasses of water when requested seemed almost a burden for most. This was particularly disturbing due to the fact that we were cruising in very hot climates and needed to remain hydrated. Tipping I suggest the thumbs down you are receiving indicate that you continue to miss the point. Nobody argues that the staff does not make a valuable contribution to the cruise experience and I too have heard tales of dollar an hour wages. But if gratuities have become a problem for the cruise lines then they have only themselves to blame. You wouldn't expect an on board whip round for fuel or provisions so why have one for staff wages? Pay them properly and recoup the cost in the same way as all other costs, through cruise fares and ancillary sales. That is fair for staff and also passengers, since all would pay. Anything over and above that passengers may wish to give would then be a genuine gratuity. Cruise lines like to sell their product as one of refinement and sophistication, yet on this issue they act like a budget airline. I can see both sides to this argument. Having spent a great deal of time in the US with friends who are barmen and waitresses I always leave a tip for GOOD service. Unfortunately the service we generally receive in the US is pretty poor, there are starting to be exceptions to this which is refreshing. If the staff were paid a decent wage then there would be no pressure to tip and it would be a genuine gesture of thanks for GOOD service. However in the US where there IS a minimum wage we receive generally poor service as there is no BONUS for good service as the majority doesn't tip. If you don't tip don't complain about poor service! If you receive good service, reward it. We have always tipped only those who have given us good service i.e.: cabin stewards and both waiters - why tip the bar staff when they already add 15% onto the bar bill and the Maitre de who only appears once or twice during the cruise. They should get a better base wage and not have to rely on tips to supplement their earnings. If you were in a package hotel on land you wouldn't expect to tip the staff who clean your rooms daily or the waiter in the restaurant so why do it on a cruise ship? The tip recommendations by some cruise lines have risen dramatically and it is just another way of getting more money out of the passenger - pay for good service yes but not as 'the norm'. RCI has this Pre Paid Gratuity (PPG) which we participated in but still was presented with gratuity envelopes and forms the last night of the cruise. Conclusion Overall, we had a not so fun week on Oasis of the Seas. I can GUARANTEE my wife and I will never do it again because it is pretty expensive in comparison to other cruises and there are so many other travel experiences I want to enjoy before I finish my bucket list, like explorer the United States of America, there are so many States I have not visited, I really want to do the things like attend State Fair's, Chili Cook Offs, River Boat Dinner Cruises, Dinner Trains, Travel the Oregon Coast and see the Light Houses, visit the California Red Woods, go to Aspin Colorado, visit Branson Missouri, visit the Mall of America in Minnesota, go to Niagara Falls, things like that, in other words if I can't get in my car and drive there, then I don't need to go. Read Less
1 Helpful Vote
Sail Date: December 2011
We are in our 40s and have been on over 40 cruises, so we know what cruising is all about. We are also Diamond members of RCCL. This review has a summary then paragraphs following to expand on each summary item for easy of reading. ... Read More
We are in our 40s and have been on over 40 cruises, so we know what cruising is all about. We are also Diamond members of RCCL. This review has a summary then paragraphs following to expand on each summary item for easy of reading. Cruise on the Oasis if you like 1. to be herded like cattle everywhere you go 2. enjoy standing in lines for everything you do 3. enjoy waiting all day for elevators 4. enjoy waiting more than an hour every time you need to speak to customer service 5. to pay for almost everything as an extra 6. have the worst main dining room food of the major cruise lines, just as bad as carnival main dining room 7. be told to GET OUT of the buffet while you are eating 8. been bombarded with sales pitch for everything on top of all the other extras they charge you for 9. have disgusting food as your only only 24 hour food option in the Promenade Cafe 1. to be herded like cattle everywhere you go 2. enjoy standing in lines for everything you do We sailed Christmas week and there was over 6,300 passengers and almost 3,000 crew on thse ship, that is over 9,000 people. There was not one place you could go to get away from crowds, except the cabin. Everywhere we went there was a line. 3. enjoy waiting all day for elevators Waiting for the two sets of elevators, one set at the front and one set at the back was always a tiresome. Most time by the time the elevator got to the floor we were waiting on, it was packed, so you have to wait for another elevator or a 3rd elevator. Many people just got on any elevator regardless of the direction. 4. enjoy waiting more than an hour every time you need to speak to customer service Seriously, 5 to 6 customer service reps for a ship with over 6,300 passengers, do the math. It would not be so bad if they didn't mess up every request we made. Customer service should be at least 3 times the size, but RCCL doesn't care about customer service, they only care about charging you for everything they can. Also, once to do get to a customer service rep, they are very rude, they could at least act as if they cared about our concerns. 5. to pay for almost everything as an extra Remember these words before you get on board HOW MUCH IS THAT, as they charge for everything, even room service. They even have paid food from the specialty restaurants on the main dining room menu, a first on any cruise ship. But they dont put that first in the brochures or on the web site. 6. have the worst main dining room food of the major cruise lines, just as bad as carnival main dining room The food the whole week was almost inedible. I actually lost 3 pounds on this cruise and I normally gain 5 pounds on other cruises. That is how bad the main dining room food is and that is why they add paid items to the menu from the specialty restaurants. To get good food, they force you to go to the paid speciality restaurants. More ka ching for RCCL. Also the food in the much heralded Central Park Cafe is OK, but not great, but when you don't have anything good to eat, it becomes great food. 7. be told to leave the buffet every 15 minutes while you are eating One day while we were having breakfast in the windjammer buffet, they were blasting an announcement on the speakers so loud we couldn't even talk. IF YOU ARE FINISHED GET OUT. I couldn't believe it, another first RCCL doesn't place in the brochures or web site. The nerve of RCCL, everyone paid a lot of money and I mean a lot of money to sail on the ship and to be told IF YOU ARE FINISHED GET OUT repeatedly is ridiculous. 8. been bombarded with sales pitch for everything on top of all the other extras they charge you for It is impossible to take a walk in the promenade without been asked to buy something. Come on RCCL, cut down on the sales and send more people to actual provide customer service to the people sailing on board. 9. have disgusting food as your only only 24 hour food option in the Promenade Cafe I have a real beef with the only 24 food option available on the ship. Promenade Cafe is a small pick your own food restaurant. First there is never any place to sit, RCCL only has 1 overloaded person cleaning the tables, everyone else is selling. Second, the small sandwiches that are served are completely disgusting. No one that is starving would even eat that food. The only other option is room service, but wait for it, they charge you to deliver the food to your cabin. More ka ching for RCCL. We paid 35,000 for 4 balconies on this ship. What a waste of money and a waste of a week of our lives. Never again RCCL. Read Less
Sail Date: February 2012
Learn from your sister company: Celebrity !!! If you are looking for the same great food as Celebrity, forget it. There were 2 restaurant owners in our group, and we could not believe what we saw. More on that later. For starters, ... Read More
Learn from your sister company: Celebrity !!! If you are looking for the same great food as Celebrity, forget it. There were 2 restaurant owners in our group, and we could not believe what we saw. More on that later. For starters, the website was difficult to use. Not like Celebrity. Boarding was a breeze at 12:10 PM. We were led to the Windjammer. This was our first inkling about the food to come. Our room was available at 1 PM, but no one announced this. Speaking of announcements, the speaker system in the main floor ( deck 5 ) was so loud that you could not understand what was being said, because of the echoes. The guest services desk is on that floor, and I am sure these folks know this every time they hear it, yet no one says anything. Our cabin was very nice. We had a Junior Suite on the 6th floor, port side. There was only one problem: THE PILLOWS !! We had everything- a 40 " flat screen, Samsung TV, safe, soap, hair dryer, and a beautiful cabin, but PILLOWS FROM HELL ! Maybe that's an overstatement. They were cheap, hard, and lumpy; call it what you will. BRING YOUR OWN PILLOWS. Our room attendant, Jermaine, was great. He provided is with quality service, yet did not crowd us. There was no ice provided in the room unless requested. Celebrity has ice in the rooms at all times. The TV bridge channel lacked some important information. THERE WAS NO WEATHER INFORMATION !! If you wanted to know the temperature; you had to go out on the balcony!! There was a small ship route map, but hard to see. Other daily information was also in very small print and you could not read it from bed. The interactive part of the TV was also hard to work. Like their web site, it was not user friendly. The ship is very large, but after a few days, you learn your way. We had 55 KT. Winds one day, yet the ride was very smooth. We were amazed at how friendly and helpful the staff was. The servers were fantastic, yet they had mostly Blah food to serve. The windjammer buffet was bad, starting with the layout and the quality of the food. The dining room area was very large and roomy. Breakfast had the feeling that someone thought this up yesterday, and had no idea of how to run a buffet. Good items: Hash Browns, pork sausages, and pre-made ham & cheese omelets. Everything was pre-made; no custom anything. Scrambled eggs were awful. They were powdered eggs and smelled funny. They also had a regular pan and a specialty pan. The choices by day were shrimp, onions, salmon, ham, mushroom, and vegetable. Needless to say, these were not very popular. Cantaloupe was cut in chunks by someone who had no idea what they were doing. They had seeds on almost all of them, not to mention the green rind. Some days, they were not ripe and very hard. There were only 2 bacon pans in the buffet; one on each side. They were in a 20" skillet. The bacon was raw in the middle, and cooked altogether; about 6 pounds at a time and all stuck together. For the first few days, there was a screen to hold them off the grease, but that disappeared the last 3 days. Milk was served in the little wax cartons; sitting on a cold serving surface !! It was cool, but a definite violation of common health sense. My favorite was the OJ. A guy put 30-40 glasses on a tray. He then filled them with a 2 gallon pitcher with a 8" wide spout. The glasses had OJ on the sides and sat in a puddle of OJ. It dripped when you picked it up. You hands were sticky. Only half the time was it cool. Next to the OJ debacle was the fried eggs. A guy cooked about 20 fried eggs on a grill. He then put them on a big serving pan with a spoon. They were cold and bland. Why not custom cook them ? There was no airport dispenser for the Half and Half. There were only those mini non-dairy cups. There were spills everywhere. They did have cream and milk in dispensers. The corn beef hash was dry as a bone and filled with green peppers. What a way to kill the taste of corn beef. There were other bone head things, but this gives you the idea. On deck 5, there was a pizza place named Sorrento's. Great Pizza. Looked forward to snacking there. I bought the soda pass. It was welcome everywhere. Never had a problem. The ginger ale was good throughout the ship. Went to the Park Cafe for one of those roast beef sandwiches. Read on Cruise Critic that they were great. Boy, what a disappointment. Like most meat items on the ship, it was way over cooked. It was almost like a pot roast, yet tough. Now for the Windjammer Lunch. A lot like breakfast. Same Blah food, with some wrinkles. Every food item is written in 8 languages. Sounds like a good idea; WRONG. There is no description of what the item is. Example: FISH in 8 languages. What kind of fish ? Some items looked so bad, you either could not tell what they were or did not believe the sign. The one plate of pasta never changed from being undercooked. Surprising, because everything else was over-cooked. Speaking of spaghetti, the sauces were tomato, salsa, meatballs sitting in a broth of grease, and bolognaise. One of these each day. I am sure the bolognaise was actually tomato sauce, but I did not want to try it. There is no parmesan cheese. One day, a guy said they had put bacon in the tomato sauce for flavor. A guy beside me got angry because he did not eat pork. Had the sweet & sour pork. Was mushy and tastless. Now for the deserts. They may have tasted good, but looked awful. Whoever makes these also should be replaced. NO ICE CREAM. There is an ice cream shop on the Boardwalk for $ 3 a scoop. French fries were best of any dish, yet there was always a shortage of Ketchup. Waiters were always very helpful with this, but it took them a long time to find it. We signed up for " my time dining". First night we waited 40 minutes. Make a reservation as soon as possible. We learned that the first night. The Opus dining room was very eloquent. We had great servers in Hydee and Radney, both from the Philippines. Had 2 good dishes: Roast Chicken and a Lamb Shank. I learned to order all dishes with all condiments on the side. All the steaks were overcooked. Everything had something added to it, and none of them enhanced the food. Deserts were good considering the food. The highlight of dinner was the servers. There was usually some Indian dish on the menu. There were very few Indian passengers, but 90 % of the kitchen was from that area; go figure. Went to Giovanni's one evening. It was an Italian place with only 2 pasta dishes. The antipasti was the best item. The mushroom risotto was OK, and the lamb chops were bland. I was fortunate to have them with no sauce. I was the lucky one. The sauce was awful and ruined the already marginal lamb chops. Our medium rare came medium well, but we were used to that by now. The casino was large and had an efficient staff. The pool area was well thought out. There were fresh and salt water pools. Plenty of chairs, BUT... On cruise ships and many resorts, there are those that get up early and go to the pool to reserve chairs. They actually "decorate" the chairs with books, bags, magazines, towels, etc. Our 2nd day at sea, on the way to St. Thomas, by 8:30, there were hundreds of these. I took pictures for several hours. Some chairs went unused all day. NO ONE ENFORCED THE 30 MINUTE RULE. I called the deck manager, AMBER. I told her of the situation and she seemed to think this was not the case. When I told her about the pictures, she wanted us to meet. Why ? I had the pictures; what could she say. She started with " people might have been in the pool". I had pictures of the pool also. She asked what I would do with the pictures ( which I thought a strange question), and I said I would send them to the corporate office. There was no order to the pool operations and this was evident. Ended with telling her that I had made her aware of the problem and that was my intention. On out last day back to Ft. Lauderdale, there were even more chair saving. NOTHING WAS DONE. There were lifeguards at the pools, but it was even worse. She either did not care or did not know how to control this. One of the people working there had told me " the boss did not like to enforce this rule"; and this was obvious. My suggestion to you: go save a seat, everyone else does. Leaving the ship was relatively flawless. We took advantage of the express bag service. At $ 20 a passenger, it was the best. It also included a printed boarding pass for the plane and bags went directly to the airport, and were checked in to the airline. We could leave the ship at any time; WITH NO BAGS. The Oasis of the Seas is a magnificent ship. The staff and crew were the best. I surveyed some of the different waiters and they are aware of the food problems, but like some corporations, what can they do without jeopardizing their jobs. It would be easy to fix most of these problems by just letting the Celebrity folks help. They understand and do it right. Its part of the RCL company. Everything I have mentioned here is done correctly on Celebrity. A friend asked us if we would sail again on the Oasis if they had better food. My answer is NO. Only because, I am sure there are those in the corporate office that think everything is fine and dandy. I also think it would take some time to change these problems. RCL is making money, so why should they change. The food is not as bad as NCL, but it is no where near what Celebrity has to offer. Food is an important part of any vacation, and the wow factor is definitely missing. We were in St. Maartens the same time as the Celebrity Solstice. I would have given anything to go on board for lunch. We had a great time because of our friends. Read Less
Sail Date: June 2012
I really, really wanted to love this cruise. My parents booked it for our family plus my fiance for a final pre-wedding family vacation. It was dreadful! I had read so many positive things about this cruise, I was flabbergasted at how ... Read More
I really, really wanted to love this cruise. My parents booked it for our family plus my fiance for a final pre-wedding family vacation. It was dreadful! I had read so many positive things about this cruise, I was flabbergasted at how terrible it was. I even paid the .65/minute for WiFi to re-check I had read the right reviews! Getting on the boat was a breeze, everything else was a hassle. We had dinner reservations via My Time Dining the first night. Our waiter & waiter's assistant must have been having a terrible day. My mother ordered a glass of wine, they left the rest of the table drinkless to go run our Sea Pass card and bring back the receipt. My father asked for a roll and it took no less than 15 minutes for the assistant to return. The food in the dining room was mostly good but the service ruined it for everyone. The other nights in the dining room were better, but the final night a manager was walking around asking about the surveys we would get the next morning. We explained to her the trouble we had had the first night, and she literally sat at our table interrupting our dinner for the next 5 minutes trying to get us not to leave a bad review. Seriously? To top it off, the dining room manager almost got into a fist fight with a patron! The guy was clearly upset about something, slammed his table up & sent plates and glasses flying. They asked him to leave and the dining room manager literally had every curse word imaginable flying out of his mouth. I wondered if they were having some sort of serious political/religious issue because it was heated...but still funny. "Get the **** out of my dining room!" His response? "We're on a BOAT! Where do you want me to GO?!" Mornings we had our breakfast delivered to our room. We learned very quickly to specify exactly what you want, but you still won't get it. I wrote very clearly on the form that we only needed yellow sweetener with our coffee. I also had to specify which pastries we wanted with our tray, otherwise we got a plate full of sourdough rolls and no croissants. We never got yellow sweetener in our room all 6 days we pre-ordered our breakfast. Aside from the service, we spent a majority of our time waiting...mostly for the elevators. Had I not been in heels most nights, I would have used the stairs more. Want to eat at the Windjammer? Wait! My Time Dining? Wait in line, then wait in the chairs! Even when we went to empty Johnny Rockets, we waited 5 minutes for a table then another 10 in the sun while waiters stared at us and never came. We left and went to guest services. Giovanni's was by far the best food & service, waiter was amazing. The Seafood Shack was great too, a few people we met would only go there for dinner. Do not ask for ice water - it comes with complimentary snarls and eye rolls. I'm sorry! It's 90+ degrees and I can't ONLY drink liquor! I'll be 26 in August and had a hard time getting served alcohol. I look young, but a few bartenders tried trickery. I asked for a mango pineapple frozen rum drink. I watched the bartender pour juice in the ice-blendery machine and slide it over to me sans rum. He looked flabbergasted when I asked where the liquor was?! He poured Myers on top of it and charged me my $9. My 19-year-old brother had no problem being served anywhere we went though! The shows were what kept me from total insanity. The water show was dreadful though, not remotely synchronized and frankly pretty weird. They also need to fix both of the big monitors and the sound system. The last morning starting at 8:00am they blasted the beginning of a Bon Jovi song for 20 minutes until they figured out how to turn it off. Hairspray was fantastic, the comedy show was AWESOME! They spent the entire time ragging on the ship - hitting on everything we all knew to be true. Don't speak English? Here's a Royal Caribbean application! Need ice water? Here's your spit! Haiti was contrived like Disney World, but the food was better than anything we got on the boat aside from Giovanni's. Jet Skis were fun, but we were with a lot of slow, scared people so we had to drive for 30 seconds then stop and wait for them to catch up. They make a point to swing you by the canoe sellers though! Jamaica was a mess. It was my first time there and I spent it on a tube tied to 8 other people moving at a snail's pace and being eaten alive by mosquitoes. Just make sure you know whether it will be high or low tide if you book that excursion, low tide is like floating through two feet of marsh mud. At least our guide sang Conway Twitty when he got tired of the generic Bob Marley. He also said during high tide, the tube ride is much faster and you get to go much further down the river than we did. Mexico was a godsend - we did the jeep & snorkeling excursion. The guides were perfect. We went all around the coast then back through the city to literally see every part of Cozumel. They even let us have the automatic 4-door jeep so our family of 5 wouldn't have to split up! All in all, I wanted to love cruising but it just isn't for me. The boat & cabins were really pretty and I appreciate what they tried to do but I could definitely tell there were 6,000 head on board and most of the crew seemed generally unhappy with life. I understand they are on the boat for long periods of time, but there are plenty worse jobs out there! If you love being in a small pool with 100 other people and waiting 10 minutes for an elevator to take you to the dining room with mediocre food, this is the ship for you! Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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