Sail Date: December 2009
We just returned home from the first cruise on Oasis of the Seas and, even though the ship is very beautiful and state of the art, we are disappointed and a little angry. The cruise was billed as a "Diamond Celebration"; however, ... Read More
We just returned home from the first cruise on Oasis of the Seas and, even though the ship is very beautiful and state of the art, we are disappointed and a little angry. The cruise was billed as a "Diamond Celebration"; however, unless you were booked into a suite, you were treated like a second-class citizen. We were... told "NO" more times than I can count, and "that is only for suite guests." We are only two cruise credits away from Diamond Plus status, but, after the poor treatment by many of the staff, it will be a long time before we book another cruise with Royal Caribbean. I was a raving fan. Not any longer. What a shame! Getting to Oasis was easy, but parking was not covered. We check in online so we were on the ship in about 15 minutes. We walked on directly into the Promenade. What a wonderful first impression. The ship is incredible. The Diamond lounge is one floor up and has a balcony overlooking the Promenade. It's a great view. And the super-automatic espresso machine did a wonderful latte. Oasis is big, beautiful, and wide open. I never felt crowded throughout the cruise; even the theatre was not the problem that you have on smaller ships. The bars are spread around the ship and cigarette smoke was a problem even in the dining room and many common areas. I was unable to hang in the casino because it was such a problem. Also, the air conditioning was pulled out of many areas because of all the open doors and the ship stayed hot. Strangely enough, Central Park always had a breeze, even though it is in the middle of the ship. The first night in My Time Dining was a bit comical and chaotic, but the second night we had a great team that we were able to reserve for the rest of the cruise. We ate in the Solarium for lunch most days, which is were spend most of our time on all the ships. Giovanni's was good, but they fail to provide the dessert that had been ordered two days earlier. Room service did a great job each morning for breakfast. We had a great wait staff in My Time Dining and the Head Waiter made arrangements to have a Gluten free pizza available in the dining room the last day of the cruise. It arrived quickly but was floating in onions... twice. I really think the second pizza was the first with more cheese... and onions. However, the steak and egg sandwich came hot, was cooked like ordered, and was very good. One of my favorites. All the lifeboats on deck 5 block the view from My Time Dining. The best view is from deck 4 in the dining room. Oasis also moved the track from the top deck down to deck 5, so, during dinner you get an occasional jogger by. Be sure to check out the concierge lounge, unless of course you're just a Diamond member. RCCL took that privilege away in September. Not just on Oasis, but fleet wide. Most of the venues on Oasis no longer have an ocean view. Almost all are interior to the ship. Thanks to our cabin attendant, Head waiter and waiter in My Time, Johnny Rockets staff and the team at Mondo's coffee bar for making my wife great mochas... I used the Diamond lounge super-automatic espresso machine for lattes. New machine. Perfect grind and shot. Just a note: the Cafe Promenade serves StarBucks and the other shops are serving Seattles Best... which is StarBucks, too. We didn't use the Windjammer much because of all the different venues available. The Solarium Bistro was convenient and overall they did a really good job with different salads, and a fair selection of hot items... and they guest to have an extra glass of lemonade. We were unable to get a reservation at Chops (our favorite), but, we did order a filet from Chops and had it delivered to My Time the last night. It was great. Thanks. Giovanni's on Oasis replaced Portofino's. It was good for lunch, but the tiramisu was runny and unappetizing. They did a better job at the coffee shop in the Promenade. There is not much that compares to Portofino's in the evening on the Freedom. Floor to ceiling windows and an incredible view of St. Thomas. The best tiramisu in the fleet. And that seafood skewer... the best of the best. You won't get any of that on Oasis. The headliner the first night was bad (second night was tolerable). We left early and went to the Boardwalk. The Boardwalk is a great place and hard to believe it's on a cruise ship. You step into a carnival atmosphere complete with photo booths and ice cream shops. We ended most nights on the Boardwalk having a milkshake at Johnny Rockets(two-for-one for diamond members), and then a leisurely walk back to our room through Central Park. This was one of my favorite parts of the ship. It's has a wonderful living atmosphere. The ice show was the best we've seen on the ships. Royal Caribbean really goes all out with their Broadway style of entertainment. Most of their shows run about 50 minutes, but Hair Spray ran an hour and forty minutes including the ten-minute technical break. Theme of the cruise, "blah, blah... technical difficulties." As far as the Aqua-shows, the stunts were good and the tech is high, but it still needs something. We had a balcony room and the captain gave us a great view of a lagoon style beach with wooden cabanas. Turns out it was gated and available to only the suite guests. They did allow us, with an escort, to walk down to the beach and take a picture of the ship. Labadee overall is a great little beach break, complete with roller coasters and zip lines, but the temperature hit 97 degrees and was almost unbearable. We did have a nice afternoon walk down the beach watching the zippers come down off the hill across the water. Much of the technology was having major difficulties, especially the shows. The interactive TV in the stateroom was still not working well by the end of our cruise. Many of the TV feeds had video but no audio. There was only one free movie channel and it didn't work most of the cruise. I gave up on Pay per view altogether. They have added the ability to surf the Internet from the TV in the rooms, but it was not working either. The computer rooms on Oasis are small, crowded and uncomfortable, however, the speed was fast and I didn't even use all the free time I get as a Diamond member. The equipment in the gym is high tech, but the TV feeds were still not working at cruise end. We like to work out everyday of the cruise and the gym is an important part of our cruise experience. On the Oasis, they have moved it down to the sixth floor and separated the wet area from the workout area. The wet area is now part of the spa on the fifth floor. It is now available to suite guests and spa patrons. We spend our afternoons in the Solarium. We love being able to stay through the day with food service just steps away. There are fewer shady spots however, and when I find one, I like to have an extra towel to throw on the chair someone else has been sweating in the for the last couple of hours. On the first day I asked for an extra and the attendant refused. I walked across the deck and got my towels at a different stand. That afternoon, only the first stand was open to turn in the towels. The attendant apologized, as did her supervisor. On the last day of the cruise, the same two staffers refused me an extra towel due to the same suite rule. My wife had to get a customer service manager to contact the pool deck supervisor to get uss extra towels. We ended up with all the towels we wanted, and then some, thanks to the staff in Guest Relations. We did ask GR to give us a room tour and was told nothing was available to see. Too bad we missed the tour organized through CC. We heard it was great. We were booked on Oasis again in March 2010 to celebrate my 50th birthday. It has been cancelled and we will cruise with one of the other lines. We were on the Freedom in March 2009 and they stated the same towel policy as Oasis this past week. When we returned in May 2009, they had changed the policy because of cruiser dissatisfaction. They scanned your seapass card and charged you if you failed to return them. We went back again in September 2009 and had a wonderful time. Oasis was our fifth RCCL this year. I was blindsided this past week on the Oasis with the return of limits and hardnosed staffers, even thought they still scan your seapass card. Doesn't make sense. I expected a no hassle cruise with high tech that worked and a crew with good manners. The hype is that this ship had all the best crew. We've been on twenty-one cruises, and Oasis is our least favorite for customer service. Oh, and the bingo wasn't working either. LOL With all the hype and promises of Paradise and merry-go-rounds, I left very disappointed. "New" is not an excuse to give mediocre service. Big is no reason to cut Diamond benefits. The cruise was only four days long. And I was mad most of the last day, so, I should run out of personal experience tales soon. My wife did find a lady trapped in an eighth floor restroom near Central Park. She had been in there for about thirty minutes locked in one of the stalls. That was kind of funny. The lady and her husband thought it was too. What do you get when you mix a bad old COMPANY policy with two numb minded contract employees and an aggravated Diamond member on the Oasis? Eyes wide open. In September 2009 RCCL stripped Diamond members of many of the perks we were used to. One of which was no longer having access to the concierge lounge. We did slip in the first night to get a look. WOW! Two floors high with windows looking out over the Boardwalk. Because of the number of D members on board, we were stuck using, or not, one of two bars on the Promenade. Not near as nice as the concierge lounge on Oasis or the Diamond lounge on Freedom. The biggest part of the Viking Crown is now for suite guests. It seems to me that bigger is not always better. Freedom has my vote for best, and friendliest ship at Royal Caribbean. I do have to thank a thousand times the Guest Relations staff on Oasis for their help on Saturday morning. At seven am, when it was time to go to breakfast, my wife informed me that I had packed all of her jeans and put them out the night before. Thanks to the team from GR and retail, she was able to disembark in more than her Victoria Secret's. Freedom hit the mark with us three times this year. It's... like they got it right. In May and September, we didn't even get off the ship. She is my favorite RCCL ship. Oasis falls short in service and satisfaction as the biggest ship in the world. I just realized that we used 50,000 Rewards Points on the Oasis cruise. They took $1000 off the final bill. Now I'm feeling a little better. Wish I had used the points toward a junior suite on Grandeur. She's in Tampa through spring. 45 minutes and valet parking. My favorite port. Radiance will be there next fall. The overall Oasis Experiment... poor. Many of the D member benefits were stripped back in September on all the ships, which I am still unhappy about. Oasis is a ship with class... first class and coach class. If you book a ride on, book a suite, or take your own towesl. I walked on the Oasis like a kid on Christmas morning. I walked off realizing there really isn't a Santa Claus. I walked on the Oasis a "Royal Loyal" Diamond member. I walked off a dissatisfied customer. I did get to meet Lisa Bauer, Senior VP of Hotel Operations, in Central Park one night. She was very charming, and made me a little giddy. I did enjoy that. I sure hope she is not the author of the towel policy. We spent over $10,000 with Royal Caribbean on five different cruises this year alone. Next year... we won't. stbrown frequent cruiser Read Less
Sail Date: December 2009
I'm new to this forum, so please forgive me if I'm too long winded. We just came off the maiden voyage (so to speak) of the Oasis of the Seas yesterday and were so disappointed that we wanted to share our experiences with ... Read More
I'm new to this forum, so please forgive me if I'm too long winded. We just came off the maiden voyage (so to speak) of the Oasis of the Seas yesterday and were so disappointed that we wanted to share our experiences with everyone so they don't make the same $17,000 mistake that we did. Fair warning...this is a long post, but one I hope you will find a good read. We are not new to RCCL. In fact, we are Diamond (almost Diamond plus) members of C & A. RCCL is the ONLY cruise line we have sailed with since a Sovereign of the Seas in 1988. We have three children, ages 6, 9, & 13, and have not sailed since 2005 on the Jewel which was a wonderful cruise. Our two boys were simply too young to enjoy cruising the past few years, plus I've had some serious medical problems that made it unwise for me to travel. We were really looking forward to the Oasis and booked this "maiden voyage" within 7 minutes of reservations opening for C & A members in Aug, 08. This is where the problems began! Within 7 minutes all of the suites were booked, so we had to settle for connecting balcony staterooms and be wait listed for a suite. Fourteen months went by and our CVP from RCCL changed four times. The initial sail date was moved up a week, My Time Dining was introduced, our suite request was lost and they kind of screwed us with the Labadee extravaganza. For our family it took something off of the special feeling of being on the real maiden voyage. I'm sure that RCCL wanted a few lab rabbits to test this mega ship before taking it to sea for a full 7 day Eastern Caribbean run, so I guess that's a good thing. The real fun began when final payment was due. In a conversation with our CVP, I had said "it's a shame we couldn't get the suite we wanted". She replied that there were plenty of suites available, and I asked why we didn't get a phone call since were supposedly wait listed for one. She said there were no notes in the reservation showing that we wanted one. With a family of 5 we jumped on the chance to have a suite. We opted for the family suite with 500+ sq./ft. of space. Our package was cruise only, and pre-paid gratuities were required with My Time Dining. All said, with cruise care insurance the total package maxed out at a little over $17,000. Let me advise you that $17,000, plus another $2,000+ for enhancements (excursions, gifts and gear and the ultimate romance package) buys you nothing but disappointment. I've read many other posts on this forum about others who had their share of disappointments in non suite rooms. I assure you that I really don't think it mattered. RCCL seemed oblivious to the concerns of the guests, and there was no shortage of excuses. Not one single employee provided the level of customer service that we grew accustomed to receiving from RCCL. Our room steward Lenworth and our waiter Richard and his assistant Rohan were the only people we grew to trust, appreciate and thank over seven nights. Lack of customer service was just the tip of the iceberg (no pun intended). The real problems began when we arrived a Port Everglades. The new terminal lacked staff and appropriate signage. Our private shuttle driver dropped off us at the curb with our ten bags and my blood pressure began to rise. Keep in mind that I'm a FireFighter/ Paramedic with over 30 years in the business, so I tolerate very little incompetence and have a very short fuse. In my job I have to perform at 100% all the time, so I expect others to do the same. Also, I generally hold people to there word whether it's spoken or written. RCCL said there would be special agents available and special check in for both suite and Diamond C & A guests. We got a gentleman who said we were in the wrong area and that I needed to bring my party and all of my bags to the other side of the terminal. It was only after I complained about lack of assistance and poor instruction that he found two other persons to assist us. Okay, we were finally in terminal 18 and to the counter for check in without any waiting. We were greeted with a smile and had all of our documents completed and passports ready. The paperwork shuffle was done in a matter of minutes, but it took 15 minutes to get our Sea Pass cards. Then when we proceeded to attempt to go up the escalator to the Suite guest waiting area we were stopped and told we were not permitted. When I asked why I was told that it was for suite guest only. I advised that not only were we suite guests, but also Diamond members. Believe it or not, the agent actually questioned "are you sure you booked a suite"? That was the wrong button to push! I demanded to see a supervisor immediately, because we were now in the terminal over 30 minutes. (Keep in mind the RCCL's target for the new terminal as seen on their website video clips was 15 minutes from curbside to gangway). It took us that long just to get the first set of Sea Pass cards. The request for a supervisor went unanswered, but a more experience agent advised that we had the wrong color cards. We were now sent back to the check in desk where there was now a line of guests. I was visibly ticked off, and again asked for a super. She advised the agent who check us in that she made a mistake and to stop what she was doing and fix it. We're now pushing 45 minutes and our 6 year old was spontaneously combusting because he was hungry and tired of being herded around. We were given new "silver cards" that had Diamond printed on the bottom and allowed access to the VIP waiting area. Once allowed on board we thought the worst was behind us. We were greeted on the Royal Promenade with champagne and smiles, but unlike other cruises no one asked us if we need assistance finding our cabin. I figured that they just wanted you to hang out on the Royal Promenade for awhile, but we had other plans and proceeded to an elevator to head to our suite. We got there and found the cabin steward still doing prep work, so we briefly introduced ourselves, dropped off our carry-on's and headed for a quick, light bite in central park at the Park Cafe. We knew the Windjammer was always a zoo, so we tried another venue. Park Cafe was really nice. They had a wide variety of salads and simple sandwich items. Good food and great service....my BP was finally within normal limits and I had a smile on my face. After two hours of exploring this amazing ship (our nine year old kept referring to it as ridiculously huge), we returned to our cabin which was now stocked and ready for occupancy. Our cabin steward provided us with a brief synopsis of our room and how to contact him. It was the typical banter we've all experienced when we board a ship, but what caught me off guard was that he came right out and said that some of the problems he encountered during the Labadee extravaganza was that the ship was not seasoned. I knew he wasn't talking about a steak, and that what he really meant was that the ship was as new to the crew as it was the passengers. One thing I learned from doing a great deal of instruction and public speaking is to NEVER tell the audience in advance that they might be disappointed by your presentation. I don't know if RCCL advised the crew to use this excuse or if it was just a conscientious steward wanting to tell us the truth, so that we would not receive a poor evaluation due to the influence of other factors. I'm inclined to think that there was some formal communication from RCCL to the crew about the "newness of the ship" because I heard similar jargon from others on the crew including the cruise director Ken. Needless to say, day 2 (a sea day) was no better. My wife and I both had spa appointments. We arrived 20 minutes early to check in and found 1 person working the desk. She had a long line of guests waiting to check in , scheduling appointments, and on top of that she had to answer the phone. It took 15 minutes to check in for our spa appointments. These two particular appointments were included in our Ultimate Romance package that we pre-paid two months prior, and I made it a point to advise her of that fact. She, too, communicated that to the secondary check in desk via telephone while my wife and I stood before her. Well somehow the ball was dropped and our room charge soon reflected both of our spa visits. I gave it a day and found that when I checked our folio activity from the interactive in-room television that both appointments were reversed. Well 2 days latter they reappeared along with a bunch of other charges that were bogus. Suite guests were entitled to complimentary pressing services, 2 items per guest, for the first formal night. Well, we got charged for that. We pre-purchased a case of water for the room and kept it in the fridge. Unfortunately, every day that we used our water the mini-bar dude charged us or it! We took RCCL's four bottles out and set them on the counter and kept ours cold. It didn't matter because he saw a specific number of waters missing and charged us for them. It took until the final night of the cruise to have all of the charges reversed that were supposed to be covered by a package or part of the suite benefits. The real kicker was that on day 3 we decided to use the private, VIP, sunbathing area for suite guests and were denied access because we did not have the right color card. 3 days into this cruise we finally got the right color (gold) card for suite guests but only after complaining to the concierge. We new cards meant new folio numbers which further spelled disaster. Our two sons no longer appeared on our in room TV, and we could not check their individual charges or appointments with the personal calendar feature. This debacle caused my son's Flowrider lesson to mysteriously disappear, and when I called guest services to inquire about it they blamed it on two different computer systems. Now halfway through our cruise, I had spent every day fighting about something, or for something, that we were supposed to be entitled to as a suite guest. I asked to speak to an officer in charge, but never heard from anyone. Our concerns went unanswered. I also experienced a problem with the in-room TV system and could not register my computer to use the Wi-fi system and was told that someone from their IT department would be assigned to take care of it, but it never was. The bottom line...guest services couldn't care less about your disappointments. Other problems included the supposed VIP seating at entertainment venues for suite guests. Even when we had reservations, there was no special seating. It was not until the final night of our cruise that one person checking us into the Oasis of Dreams show said they were aware of the problem and were working on it. Suite guests were also entitled to a full dining option from their suites, but there were no menus in the suites to choose meals from. We didn't care about eating dinner in our suite, but we did want to eat breakfast several days. Room service was terrible. The person taking the call was not sure if we could get what we ordered because they didn't know what suite guests could get and what they could not. The eggs were often overcooked by the time they reached you, and some food was cold. Orders were mixed up. Not a good experience. Our ultimate romance package was supposed to include breakfast in bed on morning. We never received it, nor did we receive our formal portrait and frame. I had to fight to get the portrait cost refunded as part of the package, and they had no frames on board but took your name and address promising to mail you one. (I'll believe it when I see it.) Our family suite had a very nice layout, and could sleep 8 if necessary. We had plenty of drawer and closet space. It was impeccably clean and well maintained by our cabin steward and the balcony was huge with 2 loungers a large table with four chairs, and exterior lighting. There were two bath rooms that were nice, but a little small. The bathroom off of the master bedroom included a single sink, a commode and a bathtub/shower. I'm 5'7 and barely had enough headroom. The 2nd bath had a single sink, commode and glass enclosed shower (poor design, it leaked terribly). I do think the suite was well designed, and sized well, but it was quite pricey considering that we did not get all of the perks promised to suite guests on this cruise. We were also showered with gifts every evening. Beach bags, Beach towels, snacks, cruise in review DVD's and much more. Unfortunately, we did not get 1 item for everyone. Some nights we did, other nights we didn't. Our cabin steward said that he could only give us what he had assigned for us, but there was no consistency. The other thing was that they rationed toiletries. If you still had even a small quantity of shower gel left, you would not get a new one unless you asked. Then if you thought that RCCL could not get any cheaper, our cabin steward advised us not to expect a towel critter every evening, and that he was only permitted to give them on certain nights. While we could care less about a towel critter, I cannot believe that these poor cabin stewards have the job of explaining what you won't get because RCCL has cheapened it's product. Oh, and those little chocolates you used to get on your pillow every night...you only get those on certain nights too. The themed dining room menus and activities we enjoyed so much on our last cruise are now gone. The food quality was decent, but not what it had previously been. We saw our head waiter only once, but we were grateful to have the same waiter, assistant waiter and table for the entire cruise. Breakfast was also just not the same in the dining room. Menus varied, and the food was slow in coming. I guess if you want high quality food you have to pay for it in one of the specialty restaurants. Lastly, I really think RCCL dropped the ball with the entertainment. The Nelson brothers for an inaugural cruise? They could have done better considering that we paid so much more for this cruise than other cruises. The rates dropped precipitously after the maiden voyage. Sure we could have waited, but we wanted the maiden voyage, and we wanted something special. This cruise was certainly not worth the price paid. The shows were not ready. Come Fly With Me, while excellent, was considered a full dress rehearsal, and was actually stopped in progress for a set reset! This ship has been coming for over two years and they could not have the entertainment fully ready for the true maiden voyage? Oasis of Dreams also had technical problems and the full show was not ready due to the inability of the cast to practice due to the rough seas during the crossing according to Ken the cruise director. Now who in their right mind would expect high divers be able to perform in the North Atlantic in late November. I give these performers credit because no amount of money would make me jump from a 70 foot platform into a moving target. The winds on the back of the ship were horrible due to its size. I hope that someone doesn't get killed doing this show. You can't even play golf without the ball blowing around. They don't use real golf balls anymore, but rather the practice type balls that are greatly affected by wind. I'll shut up for now even though I have a lot more to say. Having sailed with RCCL so many times, I truly expected something special. If this ship was to set a new standard in cruising it has not, or maybe it has. It would appear that RCCL has cheapened its product and lowered its standards. We had planned to book an Alaska Cruise while onboard, but have chosen to spend our vacation dollars elsewhere. When you start counting towels, toiletries and towel critters something is definitely wrong. Oh, and by the way we own a decent amount of RCL stock...that didn't make a difference either! Read Less
Sail Date: December 2009
Like many, we were sucked in by the masterful marketing Royal Caribbean did for Oasis of the Seas -- it didn't take us long to book and once we did, we were very excited to go; we checked out all the ship's virtual tours and ... Read More
Like many, we were sucked in by the masterful marketing Royal Caribbean did for Oasis of the Seas -- it didn't take us long to book and once we did, we were very excited to go; we checked out all the ship's virtual tours and videos that were posted on its website. Our sailing was December 12th. My husband and I sailed with our 4-year old. I think the decision on whether or not to book Oasis depends on what kind of person you are. We are value people. Meaning we're happy if we feel like what we got is worth what we spent. We did not feel like this on the Oasis. So let me give you a rundown of our experience. I am going to try and alternate between positive and negative. GETTING ON THE SHIP Once you got past the craziness caused from lack of signage and direction for the line in unloading your luggage at the port, once you were inside the terminal, getting on the boat in Fort Lauderdale was really simple, quick and easy. STATEROOM I don't remember having to wait to go to our stateroom after check-in, which was nice. We were really happy with our stateroom. We spent more money to have the balcony room and in general I would say RCL did a better job in having more storage spots in the staterooms on the oasis as compared to past cruise ships. For the negative on the stateroom, we thought our attendant was good, but not great like in past cruises. Our room was taken care of really late and while he did what he was supposed to, he didn't seem to happy to be doing the job. I will say that all the stateroom attendants greeted our child every time we were walking through the halls very nicely and she loved that. ENTERTAINMENT The entertainment on board the Oasis was the one area where I really felt we were truly getting our money's worth. The Hairspray show was really good - my 4-year old even sat through the whole thing and really liked it. The best show was the frozen in time Ice show -- really really cool! The "Come Fly with Me Show" was good, but not great. The Headliners show for our cruise was "Mosaic" - a group of guys who sang acapella with rhythm and appeared on the "America's got talent" show and nearly won. While they are really good, the songs they performed were quite dated.....mostly 80s and earlier. The water show was really good, too - it would have been better if it was even more action packed, but it was still really good. The comedy guys they had on board were really great, too! Hilarious! For the negatives of the entertainment....the whole reservations concept is ridiculous and unnecessary. There were a couple times we tried to get into a show that we didn't reserve. What they do is they make you wait (supposedly) until 10 minutes before the show to let you in if you don't have a reservation. However, the first show we had no reservations for was only about half full, so there was no reason to make us wait. Then, the second show we had no reservations for had plenty of seats, too but when ten minutes before came, they still wouldn't let anyone in....AND what was really annoying was they only had one line for the non-reservation people and it was on a different floor from where we were....so we ended up waiting in a line upstairs for quite a while before we found out we had to wait in a line downstairs...ridiculous! Especially when it ended up there were plenty of seats anyway! Also, the way they did the comedy club was annoying. The room was really really small. We went to the show the first night and we really enjoyed the show - both comics were really good and the headliner was hilarious. Well, even though there are more than two showings per night of the ACTIVITIES The merry-go-round and Johnny rockets bus and car were great on the boardwalk because they were always open and were free. I would say that the activities were pretty much identical to any other RCL cruise we've been on. There was always the fun "name that tune" and they had some good parties for the kids on the boardwalk. On the negative, there were definitely a few snafus that were annoying. First, there was a wine tasting scheduled that a few of us showed up for and no one ever showed up from the boat to run it. That wasn't a huge deal because it was for us. However, there were two kids activities that they failed on. First, they didn't run face painting on the boardwalk the full time it was scheduled for. Second, there was a kids golf activity scheduled at a certain time and no one from the boat showed up for it. In all of these instances...the guest services people first didn't believe us that they messed up until they checked the schedule and made 3 calls and nothing was ever done to correct their errors. It wasn't like they rescheduled these activities. The worst part is that we got our daughter excited about them and then we would get there and they wouldn't have the activity and we had to break the news...hence a temper tantrum. Yay. One thing they had was a bear-making shop, but it was broken down the entire cruise - yet another thing we got our daughter excited about that they ended up not delivering on. SHOPPING This was one of the main places where RCL spent a lot of their money on the Oasis. There was a lot more shops. However, they were soooooooo expensive it made us say..."who spends this much money?!" ....I don't know why they don't realize if they had a few shops on board with reasonable prices that they would probably sell a lot more. Most of the shops were nearly empty anytime we were walking around. KIDS CLUB / DAYCARE Overall we were really happy with the kids club staff and activities. Our daughter always had a great time there and often times chose going to the kids club over spending time with us. Also, they charge a reasonable rate to leave your kids there late. On the negatives of kids club, the check-in process took WAAAAAYYYYYY too long...they really need to have an online registration for kids club. Other than that, this billion-dollar boat had a really big leak in the room our daughter was supposed to be in and it was the best room in the place. Unfortunately, the leak forced them into a room for older kids that was less interesting for half the cruise. SPA / SALON The whole spa area was a lot bigger. Their pre-massage relaxation room was really nice. And the gym was great with all new equipment that you could bring your Ipod and watch ship tv and everything...it was good. However, I have to say my spa experience was not as good as past RCL cruises. I don't know if it was because the staff didn't seem too seasoned or what. I know for a fact that the prices were definitely higher than was typical. My daughter and I got a manicure and pedicure and I paid for the higher-level mani/ pedi and I just didn't feel it was up-to-snuff treatment for the price. Also, I got a Swedish massage...the girl I had didn't seem like she totally knew what she was doing. Also, they had a much nicer steam/sauna room than other cruise boats...but don't expect to use it unless you're willing to pay $30 per day! Which is ridiculous when most people want to use the sauna only occasionally for a few minutes. Every other cruise I've been on the sauna has been free. You would think....spending so much more money to go on the Oasis...that something as simple as the sauna would be included. NOPE. Also, don't be surprised if you get double-charged on your seapass card if you pre-book spa services online before your cruise. At the end of the cruise, I had to fight with RCL to refund me $129; which they did end up doing. FOOD Don't expect that because you're paying more money to go on the Oasis you're going to get higher level or more food options. That's only available to people who are willing to pay even more at all their many paid restaurants. We found that the food in the main dining room....the menu was identical to the offerings we had when we sailed on a low-level RCL cruise boat in January 2009. Literally identical. So that was very disappointing. We were also hoping that a bigger boat and spending more money would mean that they might finally have a dedicated buffet for kids. NOPE. In general, the windjammer food was acceptable, but nothing above or beyond RCL's other ships. They did have a buffet in the adults pool area that was a little more healthful eating and that was good....but not outstanding. The only paid restaurant we did was sushi. But there was a real issue with that. It wasn't ala cart sushi - it was a restaurant. My husband hates sushi and the smell of fish, so I just wanted to pay the extra $$ for it and take it back to my room. Well, the manager said no and there was no convincing him. We just couldn't believe it. We were willing to pay the money, but we had to sit in the restaurant when my husband doesn't like the cuisine or the smell to get the food?! I wasn't about to sit by myself. So, we were obviously dissatisfied and bitching quietly to ourselves trying to figure out what to do for dinner when a waitress amazingly took some initiative and convinced the manager to let me get some sushi and take it out with me. Well, when other people saw me with it...they wanted it to...they really should make the menus in the restaurants available to be delivered to or taken back to your stateroom if you're willing to pay for it. They had a cupcake place on board that they wanted to charge you $5 per cupcake for...and it was just okay. We only went the one time. They had an upscale coffee bar and we're convinced that RCL was trying to get everyone to spend their money at it because the regular coffee on board the Oasis was probably the worst we've ever had on board any ship. I don't know how to describe it except for disgusting,. The coffee was awful. Unless you went to the paid coffee bar, that is. Our service in the dining room was only okay where in past cruises its been great. POOL / SPORTS DECK The pools and spas were a bit nicer than normal, but the kids splash zone kept breaking or being turned off which was really annoying. The golf was the same as some of their lower boats. They had the zip line which was actually pretty short and not that scary. They had the flowrider that some people that are in to that sort of thing liked. THE SHIP So I would say we spent twice as much to go on oasis as compared to a typical RCL cruise we would have gone on. Where do I think they spent most of their money? ON THE SHIP ITSELF - making it flashier and bigger. There was lots of artwork to look at then when I heard what they spent on it I was flabbergasted. For instance, they had this bronze tree in the center of the ship that we heard they spent $400,000 on - I would much rather have seen that money go toward an upgraded dining experience or included sauna, for instance. Plus a bigger ship means a lot longer to walk from end to end - you're inevitably always on the wrong end! So in conclusion, I feel like we could have gone on two cruises for the same price and had a nearly identical experience. Read Less
2 Helpful Votes
Sail Date: December 2009
Like many, we were sucked in by the masterful marketing Royal Caribbean did for Oasis of the Seas -- it didn't take us long to book and once we did, we were very excited to go; we checked out all the ship's virtual tours and ... Read More
Like many, we were sucked in by the masterful marketing Royal Caribbean did for Oasis of the Seas -- it didn't take us long to book and once we did, we were very excited to go; we checked out all the ship's virtual tours and videos that were posted on its website, etc. Our sailing was December 12th. My husband and I (early '30s) sailed with our 4-year old. I think the decision on whether or not to book Oasis depends on what kind of person you are. We are value people. Meaning we're happy if we feel like what we got is worth what we spent. We did not feel like this on the Oasis. So let me give you a rundown of our experience. I am going to try and alternate between positive and negative. GETTING ON THE SHIP Once you got past the craziness caused from lack of signage and direction for the line in unloading your luggage at the port, once you were inside the terminal, getting on the boat in Fort Lauderdale was really simple, quick and easy. STATEROOM I don't remember having to wait to go to our stateroom after check-in, which was nice. We were really happy with our stateroom. We spent more money to have the balcony room and in general I would say RCL did a better job in having more storage spots in the staterooms and also the bathroom was better on the oasis as compared to past cruise ships. For the negative on the stateroom, we thought our attendant was good, but not great like in past cruises. Our room was taken care of really late and while he did what he was supposed to, he didn't seem to happy to be doing the job. I will say that all the stateroom attendants greeted our child every time we were walking through the halls very nicely and she loved that. ENTERTAINMENT The entertainment on board the Oasis was the one area where I really felt we were truly getting our money's worth. The Hairspray show was really good - my 4-year old even sat through the whole thing and really liked it. The best show was the frozen in time Ice show -- really really cool! The "Come Fly with Me Show" was good, but not great. The Headliners show for our cruise was "Mosaic" - a group of guys who sang acapella with rhythm and appeared on the "America's got talent" show and nearly won. While they are really good, the songs they performed were quite dated.....mostly 80s and earlier. The water show was really good, too - it would have been better if it was even more action packed, but it was still really good. The comedy guys they had on board were really great, too! Hilarious! Also, Peter in the Piano Bar (Schooner Bar) was the best Piano Bar guy I've ever had on a ship. He could do everything from Frank Sinatra to Pink Floyd. By the end of the cruise, we were among his loyal followers that sat at the piano and sang or played instruments at least for part of each night. For the negatives of the entertainment....the whole reservations concept is ridiculous and unnecessary. There were a couple times we tried to get into a show that we didn't reserve. What they do is they make you wait (supposedly) until 10 minutes before the show to let you in if you don't have a reservation. However, the first show we had no reservations for was only about half full, so there was no reason to make us wait. Then, the second show we had no reservations for had plenty of seats, too but when ten minutes before came, they still wouldn't let anyone in....AND what was really annoying was they only had one line for the non-reservation people and it was on a different floor from where we were....so we ended up waiting in a line upstairs for quite a while before we found out we had to wait in a line downstairs...ridiculous! Especially when it ended up there were plenty of seats anyway! You shouldn't have to be stressed out about something like this when you're on vacation! Also, the way they did the comedy club was annoying. The room was really really small. We went to the show the first night and we really enjoyed the show - both comics were really good and the headliner was hilarious. Well, even though there are more than two showings per night, those poor comedians were told to do the exact same show every single time. RCL's theory is that the room is so small it gives everyone a chance to see the show; however, not all cruisers like to go to the comedy show while many would like to see them often. We've been on other boats where the comedians had more material than one show, which these guys have been on tours, so I am sure they do and they were so great, it would have been better if you could see them more than once. ACTIVITIES The merry-go-round and Johnny rockets bus and car were great on the boardwalk because they were always open and were free. I would say that the activities were pretty much identical to any other RCL cruise we've been on. There was always the fun "name that tune" and they had some good parties for the kids on the boardwalk. On the negative, there were definitely a few snafus that were annoying. First, there was a wine tasting scheduled that a few of us showed up for and no one ever showed up from the boat to run it. That wasn't a huge deal because it was for us. However, there were two kids activities that they failed on. First, they didn't run face painting on the boardwalk the full time it was scheduled for. Second, there was a kids golf activity scheduled at a certain time and no one from the boat showed up for it. In all of these instances...the guest services people first didn't believe us that they messed up until they checked the schedule and made 3 calls and nothing was ever done to correct their errors. It wasn't like they rescheduled these activities. The worst part is that we got our daughter excited about them and then we would get there and they wouldn't have the activity and we had to break the news...hence a temper tantrum. Yay. Second, on the marketing of the ship they made it seem like there was a dedicated Karaoke bar that you could do Karaoke at any time you wanted to. Well that's not the case. It was half a sports bar and half a karaoke bar. And their times were odd. They had "family karaoke" most nights between varied hours of 6pm and 8pm, sometimes 'til 9. So that really ran the whole dinner time and it was pretty much always nearly empty. Then they didn't do regular karaoke until midnight, which is too late for anyone that doesn't want to feel guilty picking up their kids at the kids club! They make a big deal about having an ice rink...but the times it was open to ship guests was barely existent. Don't count on making it into the ice rink. SHOPPING This was one of the main places where RCL spent a lot of their money on the Oasis. There was a lot more shops. However, they were soooooooo expensive it made us say..."who spends this much money?!" ....I don't know why they don't realize if they had a few shops on board with reasonable prices that they would probably sell a lot more. Most of the shops were nearly empty anytime we were walking around and it was one of those things that people seemed to just fill their time with if they were bored. KIDS CLUB / DAYCARE Overall we were really happy with the kids club staff and activities. Our daughter always had a great time there and often times chose going to the kids club over spending time with us. Also, they charge a reasonable rate to leave your kids there late. On the negatives of kids club, the check-in process took WAAAAAYYYYYY too long...they really need to have an online registration for kids club. Other than that, this billion-dollar boat had a really big leak in the room our daughter was supposed to be in and it was the best room in the place. Unfortunately, the leak forced them into a room for older kids that was less interesting for half the cruise. SPA / SALON The whole spa area was a lot bigger. Their pre-massage relaxation room was really nice. And the gym was great with all new equipment that you could bring your Ipod and watch ship tv and everything...it was good. However, I have to say my spa experience was not as good as past RCL cruises. I don't know if it was because the staff didn't seem too seasoned or what. I know for a fact that the prices were definitely higher than was typical. My daughter and I got a manicure and pedicure and I paid for the higher-level mani/ pedi and I just didn't feel it was up-to-snuff treatment for the price. Also, I got a Swedish massage...the girl I had didn't seem like she totally knew what she was doing. Also, they had a much nicer steam/sauna room than other cruise boats...but don't expect to use it unless you're willing to pay $30 per day! Which is ridiculous when most people want to use the sauna only occasionally for a few minutes. Every other cruise I've been on the sauna has been free. You would think....spending so much more money to go on the Oasis...that something as simple as the sauna would be included. NOPE. Also, don't be surprised if you get double-charged on your seapass card if you pre-book spa services online before your cruise. At the end of the cruise, I had to fight with RCL to refund me $129; which they did end up doing. FOOD Don't expect that because you're paying more money to go on the Oasis you're going to get higher quality or more food options. That's only available to people who are willing to pay even more at all their many paid restaurants. We found that the food in the main dining room....the menu was identical to the offerings we had when we sailed on a low-level RCL cruise boat in January 2009. Literally identical. So that was very disappointing. We were also hoping that a bigger boat and spending more money would mean that they might finally have a dedicated buffet for kids. NOPE. In general, the windjammer food was acceptable, but nothing above or beyond RCL's other ships. They did have a buffet in the adults pool area (solarium bistro) that was a little more healthful eating and that was good....but not outstanding. Otherwise, they had a couple cafes that were the included food on different decks..just sandwiches and those classically fake desserts they always have. Nothing different, just more convenient to snack. The only paid restaurant we did was sushi. But there was a real issue with that. It wasn't ala cart sushi - it was a restaurant. My husband hates sushi and the smell of fish, so I just wanted to pay the extra $$ for it and take it back to my room. Well, the manager said no and there was no convincing him. We just couldn't believe it. We were willing to pay the money, but we had to sit in the restaurant when my husband doesn't like the cuisine or the smell to get the food?! I wasn't about to sit by myself. So, we were obviously dissatisfied and talking quietly to ourselves trying to figure out what to do for dinner when a waitress amazingly took some initiative and convinced the manager to let me get some sushi and take it out with me. Well, when other people saw me with it...they wanted it to...they really should make the menus in the restaurants available to be delivered to or taken back to your stateroom if you're willing to pay for it. The good news is....the Sushi was really good! They had a cupcake place on board that they wanted to charge you $5 per cupcake for...and it was just okay. We only went the one time and it looked like the place was always empty. They had an upscale coffee bar and we're convinced that RCL was trying to get everyone to spend their money at it because the regular coffee on the ship was probably the worst we've ever had on board any ship. I don't know how to describe it except for "disgusting". The coffee was awful. Unless you went to the paid coffee bar, that is. They had a wine bar on board that had a nice atmosphere, but the "tapas" menu being served with it was $$ and sub-par. And have you ever heard of a wine bar that has no simple cheese platter as an option to go with your wine?! Well, we asked an attendant in the wine bar about it and he said that people have been complaining there's no cheese. They don't go above and beyond their standard processed cheese they have everywhere else on the ship. SERVICE Our service in the dining room was only okay where in past cruises it's been great. They did get better as the cruise went on, but just not up-to-snuff compared to past cruises. The bar staff everywhere, however, was excellent. We were very pleased with the Schooner Bar staff most of all; but in general all the bar staff was good and friendly. Guest services was always busy (a bad sign). While the staff was all pretty nice, they obviously had no power and their jobs were obviously just to apologize and calm people down. Problems were not solved and nothing was offered in return for troubles. There was one staff member we talked to so often that she felt so guilty of all the activities the ship failed on that affected our daughter that she ended up buying a bear for our daughter with her own money because RCL does nothing to fix issues. She should not have had to do that, but she wouldn't take no for an answer from us. POOL / SPORTS DECK The pools and spas were a bit nicer than normal, but the kids splash zone kept breaking or being turned off which was really annoying. The golf was the same as some of their lower boats. They had the zip line which was actually pretty short and not that scary. They had the flowrider for some people that are in to that sort of thing. They had a rock climbing wall, but don't expect to be able to do it with your kids if they're under 6 - no matter how big they are. TECHNOLOGY The computer screen ship guides by each elevator were a great addition. They worked well and were really helpful. However, in this day and age of Iphones, they should have wireless service that guests can hook into for free. The boat is too big for walkie talkies, so it would have been great to be able to connect with people in your group by simply texting or IMing them from your phone. Also, RCL would be smart if they developed an iphone app for the ship that had the day's schedule and a ship map, etc. Sure, the wireless is a service they offer if you want to pay hundreds of extra dollars - like I didn't spend hundreds of extra dollars already! THE SHIP So I would say we spent twice as much to go on oasis as compared to a typical RCL cruise we would have gone on. Where do I think they spent most of their money? ON THE SHIP ITSELF - making it flashier and bigger and adding more places to spend even more of your money (restaurants, bars, shops) - like you didn't already spend most of your money just to get on the ship! They did not spend the money on improving included food, services, activities, etc. There was lots of artwork to look at, but then when I heard what they spent on it I was flabbergasted. For instance, they had this bronze tree in the center of the ship that we heard they spent $400,000 on - I would much rather have seen that money go toward an upgraded dining experience or included sauna, for instance. Plus a bigger ship means a lot longer to walk from end to end - you're inevitably always on the wrong end! In general, the only things I thought were worth the extra money we spent that they added to the ship different from others was the merry go round for the kids, the nicer and larger hot tubs, and the extra entertainment areas. There did seem to be a number of ship features that weren't really thought out, however. For instance, I would never book one of those interior balconies because while you would think you could people watch, you can only really see well straight across to the other balconies and not up or down too well. Also, my husband caught quite a few "upskirt" shots from ladies being out on their balconies. Next, while the water theatre was a good idea, it is so easily windy that they cancel the shows at it half the time. Second, while the "Central Park" deck seemed like a good idea and they did a good job with the greenery, every time we walked through there it was too windy to enjoy it. It was like a funnel for wind. There were times it was so windy in that one section you were nearly getting blown over. My husband thinks that the wind will not allow all the trees there to survive. Also, I don't understand why so many areas have to smoking allowed. Why does the entire casino have to smoking - they should divide it or something. I mean there is no where for smoke to go on a ship so it was really nasty. One thing that made no sense was that they had the casino on the same deck as the lower main dining room and there's nothing better than breathing in all sorts of smoke as you're going in to eat. You could still smell it if you were one of the lucky people with a table towards the front of the dining room. Also, there were only two dance clubs and BOTH were smoking! What are they saying? That people who don't smoke don't want to dance? PICTURES While the picture takers were about the same as on any other cruise, the options to take pictures were worse. One photographer told us that RCL was limiting certain copyrighted elements of the ship so you couldn't take your picture in front of certain spots. In addition, don't expect to get any of the photos that are always classic cruise - in front of a ship backdrop! They don't have any of them! That's right you didn't pay enough money to have the "privilege" of taking a picture in front of the ship. COMMUNICATION This is a touchy subject, but it is what it is. This boat was a melting pot - more than any other boat I've ever seen. I mean, every time you stepped on the elevator, you were guaranteed to have 3-4 other languages being spoken next to you; the same at dinner, everywhere, etc. The problem with this is that one of the fun things about boats is making new friends; but that was very very hard because so many didn't speak English. It was an issue in the kids club, too. Our daughter ended up having her best friend be a Spanish girl and it's a good thing play is universal, but they couldn't talk because of it and I am sure communication was really tough for the kids club personnel. There were other issues created from the language barrier in general, too. I would say probably 80% were English-speaking. Also, this is just an observation. We felt like we were among the youngest people on the ship and we're in our early thirties. Perhaps this is because it's a really expensive cruise, so in general, it would be harder for younger people to afford it. DISEMBARKATION This was the absolute worst and I mean WORST disembarkation experience ever. Not only were they WAAAAYYYY behind schedule in letting people off when they scheduled; but when you got off they funneled everyone like cattle into this hallway holding area right off the ship that moved at a rate of 1 inch per 15 mins. It was a riot waiting to happen. They had two port personnel trying to hold the crowd back from going down the escalators to get their bags. Their system was to let 50 people go at once, and when they did that people were about to run each other over to get out of the holding area, splitting up families, pushing over small children, it was ridiculous. The luggage was organized well enough, but then there was this ridiculously long line to leave the customs area (I think this is the first time we had to carry our luggage through the customs line, not sure.) - it was so long that they didn't have line rails long enough to organize everyone, so again pushing and shoving. If RCL doesn't fix this disembarkation problem ASAP, they're going to have a riot on their hands. We talked to a couple port personnel who said it was the worst disembarkation they've seen too. Read Less
Sail Date: January 2010
We were on the oasis January 2nd sailing,the 5th sailing.Our group of 20 plus people booked it back in September 2008, so needless to say we were very excited and had high expectations.This cruise was a disappointment compared to our other ... Read More
We were on the oasis January 2nd sailing,the 5th sailing.Our group of 20 plus people booked it back in September 2008, so needless to say we were very excited and had high expectations.This cruise was a disappointment compared to our other ships we have cruised on in the past. We have been on 20 plus cruises with royal Caribbean and 4 with carnival. Always recommended r.c. to everyone but after this cruise may be going back to carnival. We also have been on the bigger ships such as Independence and Freedom with very few complaints. We actually got married on Freedom in 2008 and had a great experience. I will start with some good things about the ship...Getting on the ship was a breeze. we got there early and got on the ship shortly after that. People were all very friendly and helpful. It was a bit crazy outside before getting to waiting area though. The ship is huge and absolutely beautiful. It was overwhelming at first but so amazing. Our stateroom attendant was the best we ever had and also the friendliest.most of the bartenders were great and friendly also.Our dinning room staff was not all that great and slow. We got a couples massage like we do every cruise, this one was by far the best. The spa was amazing along with the solarium area. Peter at the piano bar was great! He loved our big group, we were there every night after we found him at the schooner bar. Sorrento's pizza is always good. The seafood shack for lunch was very cool atmosphere and great food. Too bad it was cold and rainy alot.The shows we did get to see were great,especially the ice show and hairspray!The quest is always a fun game to play, it was a bit different on this ship but you should still try it. You will laugh! Here are some complaints which there are quite a few... The ship was way to big, hard to find people unless you have a plan to meet somewhere. Bring walkie talkies if you can. The ship was easy to find places with the help finders on the walls ,but finding your group was a nightmare. All of the speciality restaurants, shows, entertainment were booked before we got on ship. Who wants to book everything prior to going on ship. You want to relax on vacation not have to book everything prior. We did get to some shows because we went to them at the time and we could still get into a few. We actually skipped dinner 4 nights and that is how we got to go to 2 of them. The food was not very good especially at main dinning. We looked at menu in advance and then decided not to go to dinner that evening, so we thought if it was just 2 of us we could check out some speciality restaurants. But of course booked until end of cruise! This ship offers alot to eat,and to do but if you didn't book it prior to ship leaving everything was booked. That was no fun at all, we want to relax and not have to have all of our plans for the whole week.Also first night at main dinner they had 3 groups of 14 at one table. It took along time to figure it out and dinner was then delayed the first night. Way too many RUDE foreigners! Like 90 percent of the ship.The past few r.c. ships we went on have gotten progressively worse ,but this one was by far the worst. It made our trip aggravating when we are constantly getting cut in front of at meals, bumped in to , over crowed in elevators, bathrooms left dirty(such as paper towels left on counter and not in trash. A woman actually ran over my foot with her luggage and kept moving without saying anything. My quiet husband who never says anything was so mad at this point he went and spoke to her about being so rude.No please,thank you or excuse me!Just plan rude with no manners! We have heard other cruise lines were not as bad so we may be trying another line if we cruise again.Too many smoking areas on ship. Couldn't enjoy areas because of smoke. Especially the casino! The rooms were small,little storage,little balconies, bathrooms were bigger though. You could hear through the walls. Especially from hallways. We could here the rooms next door tvs. luckily they were all people we knew next to us. The boat rocked so much, probably because it was too top heavy and the middle of ship being open. It pretty much moved 24/7. yes weather was not great,but not that bad. We met other cruisers on smaller ships who were not moving all that much.It is not good if people get see sick, Get the prescription patch for the week just in case. The pool areas were packed like usual, you just need to get out there early if you want a good chair.watch on saving chairs,they have pool security who time you if you go away from your chairs. The hot tubs and solarium were great, but never really got to use them because they were always overly packed. The staff was really strict on the ship pertaining to everything. Especially the diamond, plus clubs. They took alot of things away and wouldn't let you leave rooms with drinks. wouldn't let spouses in if they were not members.They always did before. Actually the staff was just really rude when it came to us members. They basically talked and looked down to us. Getting off the ship at the end of the trip was a joke. Not organized at all and again rude staff. We had a member in our group who got interrogated and threatened to get thrown of at next port for buying a drink for a minor. which the bar is 18 and up so if they just met someone and bought a drink how would they know? Especially now a days people do not look there ages. If they are going to let 18 and older in bars they need a wrist band or something. All in all this was the worst cruise our group has gone on. It was not worth the money or the expectations at all. We definitely recommend any ships in freedom class for sure over the oasis. I cant believe i am saying this ,but we are taking a break fro r.c. for a while and checking out another line because of our moderate week of vacation. We need a vacation from our vacation! Read Less
Sail Date: January 2010
Oh dear - too many people on a too large ship . We travelled as part of a group all with varying experiences of cruising and various expectations of this ship . Technically a marvel both for its size and variety of facilities . However ... Read More
Oh dear - too many people on a too large ship . We travelled as part of a group all with varying experiences of cruising and various expectations of this ship . Technically a marvel both for its size and variety of facilities . However wether one can use the facilities is another matter as most - both dining and entertainment require booking because of the number of passengers on board - I was under the impression that the price of the cruise included a right to dine wherever I wished without the hassle of pre planning a series of bookings , ditto regarding entertainment . Main dining times were a fiasco with people pushing their way through to both food and any available seating - very frustrating . Food standard was at best moderate , staff generally were excellent albeit overstretched at times - particularly at main dining where wine waiters have been cut leaving the table head waiter to cope with both food delivery and wine replenishment - it didn't work .Too many things 'speciality ice creams , coffees' etc were at additional charge making for an uneasy feeling of being milked . Standard of cleanlines were excellent particularly considering the volume of passengers , embarkation also was very slick . Too many areas of the ship were available for smoking making quite large areas unpleasant . Having whinged on as I have I can also see the market the ship would appeal to which is a younger more family orientated group than I belong to and I can see those being entertained well enough . Read Less
Sail Date: March 2010
My husband and I had the pleasure of cruising the Oasis as qualifiers with a large incentives group. There were several hundred people in our group. The ship served as an excellent venue both for formal group functions and informal ... Read More
My husband and I had the pleasure of cruising the Oasis as qualifiers with a large incentives group. There were several hundred people in our group. The ship served as an excellent venue both for formal group functions and informal gatherings. My only previous cruise experience was aboard a 100 passenger Windjammer sailing ship. My husband had been on the Enchantment of the Seas once previously. A few surprises. First, the ship is large enough to handle all 6600 passengers and 2200 crew members without feeling the least bit cramped. On-boarding and such are relatively painless. There were many venues to explore and always places to go without feeling cramped or crowded. On the other hand, there was a surprising amount of swaying movement, especially considering the size of the Oasis. We left wondering if they had been cheap, perhaps not running the stabilizers to the fullest potential, crimping on fuel expense. Because the ship is so large, and presumably outfitted with the best technology, the only other presumable explanation is that the height of the ship was getting caught in the wind. Many experienced cruisers commented that the ship was moving much more than ever they had experienced on smaller ships. I have never experienced motion sickness in my life, but I got sick on the Oasis. A little bit of Dramamine and I was better in a few hours. As other reviewers have noted, the Windjammer Dining area was always crowded, and frankly an uninspired space. We avoided it. Our favorite lunch place was in the Solarium Bistro, where the specialty is fresh, healthy food. There they offer light, low-fat, low-sugar, high grains kind of fair. Its an upscale atmosphere, and for adults only. For a buffet, it contrasts sharply with the Windjammer experience. The themed areas of the ship really are fantastic- Central Park, The Boardwalk, The Promenade, etc. Because there is so much to do, none of these places ever felt over-crowded. The 70's dance party in the Promenade was terrific- it drew an appropriately sized crowd to give a "street party" atmosphere. Our biggest frustration was the prepaid wine package. We upgraded to the Diamond Wine Package. We prepaid for 12 bottles of wine for $500. Based on the wine list, we felt this was reasonable and saw many wines on the list that we like. However, once we were aboard we found it very difficult to actually use the wine from the package. The wine package is ONLY available in dining rooms, not bars and not your stateroom. And then, most specialty restaurants hard-sell against the prepaid list. The Opus Dining Room was however, great about it. After we were firm, Solarium was fairly good about serving our favorite fume blanc every day for lunch. As near as we could tell, they waiters only get a commission from the regular wine list. At the fancy 150 Central Park restaurant we were actually told that ordering from the prepaid wine list would "offend the chef". Come on! We had to get very creative to make sure the wine didn't get wasted. The food and service in the main dining room was fantastic. Our server Anna was truly wonderful. We went scuba diving in St. Thomas and St. Maarten. I would not recommend diving with the ship excursion group. In each case, there were 30+ divers on one boat. Although the boat was large, this just isn't how we like to dive. In both cases, the dive guides were rather cavalier. Our dive in St. Maarten actually ended up being rather dangerous. We were dealing with some rather strong currents. Visibility was only 40 feet at best. The dive plan was to start going against current. Makes sense. Then, descend as fast as possible as you swim against the current. Make way to a large grouping of rocks where there is a break from the current. This is where I have a problem. It usually takes me 10 minutes longer than everyone else to clear my ears. I asked if I could make a controlled descent, using the mooring line or any other available drop line to allow for my ears to reach equilibrium. I always try to get permission to be the first one in, get on the anchor line and start working the ears. I usually need to be at 10 feet for 10 minutes and then I'm good to go. The dive master says "No, on this dive we all stay together. You are just going to have to go down as fast as possible and you can swim parallel to the group at a higher depth as you adjust." So, predictably, we stayed as a group for a while... me at 10 feet depth. When the rest of our group reached 30 feet in depth, they came into a different current, a slower current. So, there I was at 10 feet, fighting strong current, barely able to inch my way forward. And the team at 30 feet lunged ahead, freed from the stronger currents above. I followed their bubble trail for a while, but eventually lost even that. Of course, since I was swimming above them, they didn't know they had lost me right away. We were out of visual contact for more than 5 minutes. I kicked as hard as I could, trying not to panic. I gave myself 4 more minutes and had determined if I didn't find that rock formation (and team) within that time-frame, that I would have to return to the dive boat alone. Just when I was ready to give up, they came into my sight. By then, my ears had adjusted, and I was able to properly partner up with my dive team. So, when the dive master signaled, "Are you OK?" there was an extra special hand signal that I wanted to share. When we returned to the boat, we learned that there were four divers in another team who abandoned the dive almost immediately because they didn't feel strong and/or confident against the current. Another four divers didn't do the dive due to nausea. It was overall unpleasant. I found the dive operator rather ambivalent and cavalier. Overall, the cruise was great. It was very fun as a large group. My husband and I probably aren't cruise types, but we enjoyed the vacation. The luggage valet was awesome. It took us literally 10 minutes to depart. Our bags went directly from the ship to the airline check-in. It costs $20 per person, and saves you from fetching your bags as you pass through customs. Love it! The photo service from the ship is very cool. There are professional photographers everywhere. They take your photo at the beginning of the ship, swipe your card. Then, every other photo is tagged using facial recognition software. At the end of the cruise, you can buy photos (printed). They offer a CD, which I had planned to purchase. But they only offer one price point for $300 for all pictures. That price includes stock photography from the ship with this as well. We didn't get enough pictures taken of us (really only six). My husband was irritated by the ships "paparazzi"... Some other friends sought out the camera man, and ended up creating a special cruise book. For $100, this book integrated their photos with ship photos and port photos. The book tells the story of the cruise. It is very well done! I wish I had paid attention to the book option. I would have loved to have had the book, and for the quality, $100 was a reasonable price. My advice to you: Find the camera man, become a photo-whore! Read Less
Sail Date: March 2010
For those of you who do not want a detailed, every day account of everything we did on this ship, skip to the last page, where you will find my summary. This review is 12 pages long and I hope it helps you decide whether or not this ship ... Read More
For those of you who do not want a detailed, every day account of everything we did on this ship, skip to the last page, where you will find my summary. This review is 12 pages long and I hope it helps you decide whether or not this ship is for you. Good luck. Day 1 - Check in was very easy. Luggage did not arrive with us to the room. The room was nice. Small, but nice... you get what you pay for. I don't think the extra 80sf would have made much of a difference in our stay and we weren't about to pay $10k for a loft. The position of the room was just as we had planned it. Near the back of the ship, overlooking the boardwalk and the Aqua Theater. From our balcony, we had a great view of the ocean as well. We went to have lunch at the Windjammer, which is like their buffet/cafeteria. Neither the food, nor the selection were very good. We did have a nice view of the water from our table. Back to our rooms... still no bags. Eventually, we found them in the luggage room but they had not been delivered because apparently the baggage handlers had broken them. When we told the attendant that those were our bags, they brought them out to us and left them there for us to carry to our own room. I dragged a broken 70lb bag with no wheels half way across this huge ship. Then we went on to check our personal calendar on the TV monitor in the room. This would, ordinarily be an excellent tool for the cruise guest, however, ours was not working properly. Our days were all mixed up and, days were skipped, restaurant reservations where up for the wrong date and times. It was a disaster. So much so, that we spent the rest of our cruise utterly confused the entire time. We headed out for dinner at Giovanni's cafe. They could not find our reservation but sat us regardless. The first course was a beef Carpaccio which was quite good. The rest of the offerings were mediocre at best. For a "specialty restaurant," I was very surprised and quite disappointed with the effort put forth on each dish. The crab ravioli was not bad, but it tasted a bit fishy and had very bland overall flavors. The ricotta stuffed chicken was terribly prepared. I would assume that even in the regular dining room they would know better than to overcook chicken, and I certainly expect a little more care in a specialty restaurant. The veal was very nice and soft, but again, it appears to me that there were some very inexperienced cooks in the kitchen because the salt level on this dish was off the scale. I normally don't mind a little extra salt, but this was really excessive. Overall, the food on the first day, in general, was below average. The service in the restaurants were all above average. We then went around the ship looking for something to do but it was surprisingly dead. I went to the casino and blew $200 bucks on roulette in 10 minutes. Oops... Then we got out of there and went to the Aqua Theater to check out the show, "Oasis of Dreams." When we arrived, it was already pretty packed, so we decided to just go up to our room and watch it from our balcony, since we had an excellent view. The show was very good. With the limited sets and space, they put together a very entertaining act that we both rather enjoyed. Then we decided to check out the nightlife on the ship. Our first stop, Dazzler. We walked in, walked through and walked out. There were a few guests in the club, most of them much older than us and the music was extraordinarily lame. We then went to Blaze, which was supposed to be the happenin' club, with their "celebrity DJ???".... lame. We sat down for a couple minutes listening to Reggeton... We wanted to kill ourselves, so in order to avoid a terrible trajedy, we left and headed up to the Viking Crown Lounge on the 17th floor. Much more upscale. Mostly empty. But it was better than what we had seen so far. Almost on cue, right when we sat down, the trio band started playing Drive by the Cars. I immediately said to my wife, "oh, I love this song." I did, until the guy started singing. Let me just say that this is a Phillipino band and they have a bit of an accent. When the guy started singing, "who's gonna pay attention, to yoooooooo dweeeeeaaaamsss." My wife and I just started cracking up. We thought there was a hidden camera somewhere. As it turns out, it happens that it just wasn't his song, because after that, the kept playing and everything was excellent. Very talented band. The pianist, who also sang the first song, was very good and even sang pretty well some other songs. The guitarist had an awesome voice and did a great impersonation of Billy Joel and Joe Cocker. All in all, they were very good. We went home, went to sleep and got ready for day 2. Day 2 I'll try to make this quicker because otherwise I'm going to end up writing a book. We ordered room service which arrived at about 8am and ate the breakfast on our balcony. That was nice... the food, once again, was very ordinary. We ate and went back to sleep. We woke up super late, at about noon. Something we haven't done in years. That was a great feeling to be able to do that with no worries, no phone calls, emails, dogs to take out, cats to feed, etc... We decided to just chill most of the day. The personal calendar was still incorrect, so we had to make some calls and go to guest services to figure out what was on our itinerary. We ate at the Solarium, which is the "healthy food" on the cruise. That lunch was absolutely terrible. I cannot say that I actually liked anything. Wife thought food wasn't too bad, but yes, healthy. Never again. The we went to the gym and got a good shoulder workout. The gym is probably one of the best things on this ship. The best equipment I've ever seen. Great space. Great everything. Unfortunately, they do something very stupid. They charge you for every stupid little class. $12 fee/spinning class, yoga, pilates, etc... all for extra fees. Steam room $35/day. I mean, utterly ridiculous. These classes are included in just about every gym membership out there. And here, after you throw down $5k for a week, they want to charge you these stupid fees. Absurd. But the gym itself is something else. We wish we had a gym like that at home. Not even the Four Season's gym could beat that. After our workout, we went to the sports deck, where I played some basketball on a great court. Very nice space up there too, with ping pong and other games to play. It's necessary for me to point out that this is one of the areas where you don't have to pay for anything. We went back to the room, took showers and got ready for formal night. When we had on our tux and gown we headed downstairs to the photography studio, where we did a photo session for about half an hour before dinner. The photographer, Elaine from the UK, was very good and very professional and pleasant. It felt a bit rushed, but that's understandable because they were on a schedule. Then we went to have dinner at 150 Central Park. So far, the food on this cruise had been well below average. This dinner was a 9 out of 10. I'm not gonna go over every item on the tasting menu, but I can tell you that the only thing we didn't think was that great was the salmon with the fried dill. Could have been much better, but then again, I'm not a fan of cooked salmon. Other than that, everything on the menu was exceptional. No need to go into any further detail, don't ask any questions, run, don't walk there. You will not be disappointed. Service was impeccable as well. After dinner, we walked around a bit and tried to check out a couple of other venues. I was particularly interested in the cigar lounge because I smoke cigars... I was very disappointed. The "cigar lounge," looks nothing like a cigar lounge. It looks like a bar on a deck with a couple of beach chairs. No music, no band, no selection of fine single malts, no nice chairs or couches, nothing to make you feel like you were in a place where you can relax and smoke a nice stogie. Unfortunately, this is the only option for cigar smokers on the ship because at the Jazz club, where you'd think you might be able to light up a cigar, you can chain smoke Marlboro lights till everyone smells like a nicotine sewage, but you can light up a fine hand rolled tabaco. We then went back up to the Viking and had a very nice time drinking some very well priced McCallen 18's and listening to our favorite Philipino band. That's how we ended our night. Day 3 Woke up earlier, at about 9:45am. I had a bit of a hangover, but felt alright in no time. Wife wanted to go down to get a donut at their donut shop. I was surprised to find that I was not going to be charged for this, "specialty treat." However, after trying those donuts, I understand why I am not being charged. Wife thought the strawberry donut was pretty good. I thought they tasted like a wet napkin with glaze. I was hungover, crabby and hungry, so we went up to the Windjammer to try the breakfast. I guarantee that will be the last time I go to the friggin' windjammer. That was some terrible food, once again. I had a fresh squeezed oj, which was good and I also paid $3.95 for it. The we headed back to the gym and got another good workout. Back in the room, we checked our calendar on the monitor and still it was incorrect. They had not been able to fix it and apparently, they would not be able to fix it for our entire cruise. I spent some more time with guest services, trying to figure out what we were doing for the day. Then we tried to take a nap, but the wonderful placement of our room on the ship, backfired against us, because we had to listen to the most annoying and longest dance lesson in the history of dance lessons. They were teaching how to do the MJ Thriller dance and all we could hear was, and 1 and 2 and 3 and hip hip hip, 4 and 5... it was like listening to a rusty nail scraping a chalk board for one hour. No sleep for us. We should have look at the schedule. Our bad. The we got ready for more of the photography session. This time, we did a full hour with Elaine and one extra change of clothes. That was nice and we had a good time. People thought we had gotten married and we were getting congratulations all over the ship. Did pics on the boardwalk and casino and jazz club... very nice. Then we went to dinner at the Solarium. After my experience with the lunch there, I was very, very skeptical. Let me tell you, once again, dinner was magnificent. Yes it was a healthier option, but the food was very well prepared. The service was top notch. The room was beautifully arranged for an intimate dinner, with the exception of the soda fountain, which they had not covered and created quite the eye sore. Then we hit the casino, where I played a much more calculated game of Roullette. Won big on one of the early hands and made back my starting $100 bill. I put that away and then played the rest until I lost. We had a good time. Then we went to the comedy club, where again, I was a bit skeptical. I mean, a comedy show on a cruise ship..??? But it was really really good. Those guys were all hilarious. They picked on my wife and I constantly, but it was loads of fun. The guy called us the Latino Ken and Barbie. Then asked me if I sold drugs for a living. It was great. We called it a night after that because we had to get up early for the excursion in St. Thomas. When we got back to our room, they had given us a new piece of luggage to make up for the one they broke. But only one suitcase was replaced... hmmm... what's gonna happen with the other one... we'll see. I set the wake up call for 7am and we hit the sack. Day 4 I could hardly sleep, thinking about how we had to be up at 7am. I remember at 6:45am, I was awake, but figured our wake up call would come in at 7am. At 8:25am, my wife wakes me up. No wake up call. We had to be with the tour at 8:15am. I ran downstairs to guest services, pissed off beyond belief. I talked to Sam, who was the main person that I was complaining to about the other stuff. The next 20 minutes was a frenetic race to try to get us on that tour. We missed the boat by 2 minutes and watched them sail away right in front of us. We came back into the ship very upset. This was the thing that my wife was most looking forward to on this cruise. They tried to make it up to us by booking us on a scuba tour and refunding our money and whatever, but it wasn't going to make up for it. I didn't even ask what kind of refund we'd be getting. I'm sure they'll take care of us. We decided to make the best of the day. Had breakfast at the coffee shop, where we had these little sandwiches that were pretty decent. I'd rather eat here than at the windjammer any day. We went off on our tour, which was not bad, but it wasn't what we were hoping for. At the end of the day, we had a good time scuba diving in shallow depth. We had never done that before and I'm glad we got to try it. Now we might want to get certified in Scuba for real. There wasn't really a whole lot of fish or nice colors to look at, but I'm glad we did it. The rest of the island of St. Thomas was really kind of a shit hole. I guess the beaches are pretty decent, but nothing we hadn't seen before. The place looks like total crap. We decided to not even bother getting off in downtown and just passed on the island altogether. After Snuba, we came back to the room where a bottle of champagne awaited us, compliments of guest services for our bad experiences. It was a bottle of Korbel... they should have at least sent the Vueve. For lunch, I stuffed my face. Wife had some of those little sandwiches from Mondo cafe and I got some pizza. I had a couple of ok slices, but also had a specially made to order pizza that was really good. We felt pretty fat after that, so we went to the gym and busted our asses. I ran almost 4 miles and wife did a 5k. Then we worked out back. Went back to the room, got ready for dinner and headed out early at about 7pm, to Izumi, the sushi restaurant where they of course, charge a la carte prices. As expected, the food was ok. We are spoiled with incredible sushi in Miami so I understand that we are pretty hard to please. We didn't eat too much. Ordered a tuna carpaccio, which was good, a sashimi sampler, which was also pretty good and a champagne lobster roll which was really a bit sad. Sake wasn't bad. Overall, this is a decent sushi restaurant where, if you don't know any better, you'll probably think it's very good. The dEcor is nice, but as I often found in this ship, they miss little details here and there that should not be over looked. In this case, the soy sauce was on the table in its original Kikkoman bottle. Put it in a container guys... then we went to the Casino, where I did pretty good... by pretty good I mean, I got to play for a very long time and managed to break even. It was fun. We passed by that Headliner show starring a guy name Earl... I can't give you too much of an opinion here because we were there for only 5 minutes or so, but in those 5 minutes, I gotta say, we ran out of there as fast as we could because it looked terrible. Maybe it got better later but were not willing to stick around long enough to find out. Called it a night at a reasonable hour. Wanted to make sure we woke up on time for our tour the next day in St. Martin. Day 5 Sam had promised to make up for our non wake up call by setting up 2 wake up calls herself, one for 8am and one for 8:15am. I slept all night, tossing and turning, because I kept stressing about waking up on time for this next tour. We woke up with our cell phone alarm clocks at 7:30am, which I had set in order to prevent yet another disaster. I'm glad I did because those wake up calls at 8 and 8:15am never came. I went downstairs to get breakfast while wife got ready. Brought back some sandwiches, coffee and fresh squeezed Oj from Mondo and ate breakfast on the balcony overlooking St. Martin. What a beautiful Island and what a difference between this and that dump they call St. Thomas. Right after breakfast, we headed out to meet with our tour guide. The tour was called the Extreme, and it included canopy zip lining, hicking, obstacle crossing, etc... they warned you several times that this was not for the feint of heart, but honestly, I thought they were exaggerating because they always tell you something is scary when it really is nothing but a piece of cake. This was not the case here. The Extreme adventure is definitely extreme and a ton of fun. We were sweating our butts off... dripping in sweat. There were 13 zip lines and most of it was done with almost no supervision. It was definitely worth it, so if you think your legs and arms can take it, go for it. Best excursion I've ever been on. Came back to the ship for lunch, soaking in sweat and decided to try the solarium for healthy eats again. This time, it was very good. They had tacos set up for healthy chicken or steak tacos w/ guacamole. Very good stuff. We ate a lot, but didn't feel disgusting afterwards. Then we hit up the ice cream stand again and some dessert for wife at the windjammer cafe. After lunch, I dropped off wife at Vitality spa for a 75 minute Hot stone massage. Apparently, it was very good, unfortunately, they booked the "relaxing" massage in a room where they weren't supposed to when the ship pulls up anchor. The Spa is on the 5th floor and the Anchor was shaking the room like 10 on the Richter earthquake for about half an hour. Obviously, not very relaxing. I called the spa manager and she knew exactly what I was talking about, apologized and offered to comp our next massage, which was already booked for Friday. Right after the massage, we went down to the photo studio where they were going to show us the pictures from the last couple of days. The point was to take these beautiful pictures and then purchase one of their packages, which we were told "started" at $575. I thought that was a little steep because we take a lot of professional pics at home and pay much less, but I had figured, what the heck, we'll have some nice pics here on the ship. They showed us a beautiful slide show with about 175 wonderful photos of the two of us all over the ship. We loved it. Unfortunately, what they did not mention was the that $575 entitles you to ONE large print of your choice and 4 8x10's. No digital pics. So I would have to pick 5 pictures, of the 175 that we took and that's it. If I wanted something better, then next price point was $1,250. Followed by $2k, $4k, $8k, and finally for the last package you had the choice of turning in your car or giving them $16k. I thought, you know, even if I don't like the $575 package, I would be willing to look at the more expensive options, think that since the starting price point was $575, the next might be $700 or $850.... No... thousands of dollars for a handful of pictures. You have got to have a humongous pair of nuts to take all these beautiful pictures of us, show us a slide show and then tell us that the first decent package will cost me $2,000!!!! Even the $16,000 package did Um... yeah... we passed. Just so you get an idea of what we normally pay. The last shoot we did, we took about 250 professional and gorgeous pictures, paid $299 and received a 25x20 print and a CD with every single picture we took, which we can then print as we desire. For a $1,000 bucks, I can offer this photographer a free cruise, book him on this ship in an interior stateroom and have him follow us around for a week snapping pics. What a rip off. Very disappointing. We got ready to head out again. Went to the Casino, I lost a couple hundred bucks and called it a night. Went to a couple of the clubs. Lame. Lame. Lame. Went back to the room and had our own party. Day 6 Already getting tired of being on this ship. I feel like I'm locked in a giant tourist trap. Everywhere you turn, someone's trying to sell you something. You're working out at the beautiful gym and the whole time you have to listen to a loud, obnoxious seminar about how everything is bad for you and the only way to avoid or fix issue xyz is to buy their product, use their service, pay pay pay!!!! Come attend a jewelry seminar. We'll give you this piece, valued at $50 for freeeeee!!! You'll be so happy that you'll then overpay by 3 or 4 times the regular price for something else we offer you. It's making me a bit sick actually. We went downstairs to the Park Cafe, where we ordered some paninis. Pretty good actually. Sitting at the park and having those sandwiches without someone up my ass trying to sell me something was nice. Then we went to the pool at the Solarium, which is adults only and lounged around drinking champagne and mimosas all afternoon. Tonight was the second formal night. We had the tux and the dress ready to go, but we were just not into it. I think the next cruise we take will be when we have kids or when we are 60 so we can blend in with the rest of the crowd. Being from Miami and going out to South Beach and the nice areas, we are used to, um... let's just say, something else. Being in the regular pool area would mean that we are surrounded by kids jumping and splashing all around us. Being in the adult only area means you have to be retired. There were veeeery few people our age on this ship. Out of 6,000 people... it was amazing. I would love to see what the average age groups are on this ship. And we are here on college spring break, so you'd think it would be a fun party. Wrong. You are either toting around 4 kids, or your are wearing Hawaiian shirts and black socks to your knees. I guess the younger crowd can't justify spending $5k on a ship, when they can go on another cruise for half the price. I know this because we tried to get some friends to come with us on this trip and nobody wanted to spend so much, so we just did it ourselves. I guess that's the general consensus. If you're young (20's and 30's) and want to have fun with people your age DO NOT GO ON THIS SHIP! It was the same with the clubs. Dazzles, Blaze... so friggin' lame. Terrible music. Horrific crowd. So we decided to stay in the room and just avoid the ship all together for the rest of the night. We ordered room service... this was very good. Not because the food was outstanding, because it was not, but because I ordered it from the manager of the main dining room. I went up to him, personally and told him that my wife and I weren't feeling too well and would rather have the food delivered to our room. He called the order in himself and treated us very well. As a matter of fact, he over ordered, not at my request, just as a kind gesture. This was unnecessary because my wife and I don't eat like slobs, but it was kind and gracious of him, nevertheless. He ordered 2 appetizers, 3 lobster and shrimp platters and 2 huge prime ribs, along with 2 dessert sampler trays. I think we would have been find with 2 lobster dishes and 1 dessert. The lobster was not bad... maybe a little tough. The prime rib was decent, not a ton of flavor. The appetizers were not bad either. The dessert was really nice. Overall, it was a decent meal with excellent service... That was the end of our night... hit the sack early. Oh, by the way, we really weren't feeling very well. This ship is a very rocky and shaky ship. I've only been on 3 cruises, but I don't remember any of the others ever moving so much. We were both feeling a little nauseous all day. When I walked down to the main dining room, it was funny because everyone was walking side to side collectively because of the swaying of the ship. Day 7 I'm almost out of here. Really looking forward to my delicious bed at home and a nice, quiet night's rest. I can't say that I've had one REALLY good night's sleep on this ship. Allow me to explain why. The "King" bed is really 2 singles, put together with a mat on top. This mat is higher in the center of the bed then on the sides. The result is, I feel like I'm sleeping at a slight, but very disturbing angle the entire night. The second reason why I can't get some decent rest? This ship is very noisy. By noisy I don't just mean the music and the crowd. I mean, the ship itself. The sound proofing. I don't know if we just had bad luck with the people on the floor above us, but I swear it sounded like these people had 12 kids doing cartwheels at the craziest hours. Boom. Boom boom.... Booooooom. Badaboom. I mean all friggin' day and night. At any time you want to sleep. It was never EVER completely quiet. And forget about trying to take a nap during the day. The carnival downstairs and the aqua theater shows made it feel like you were in a muffled amphitheater in your room at all times. When there was no booming from upstairs or muffled music and people on loudspeakers downstairs, we were treated to a constant creaking sound that I guess stemmed from the fact that the ship was swaying so much. By the way, they still have not fixed our personal calendar. We went out to the main dining room for the "royal breakfast." As we headed out, we noticed that we had been double booked for 2 specialty restaurants so I called the reservations desk to explain to them that we needed to cancel one of them. I cancelled 150 central park, but then they told me I only had that one reservation. I explained that I had a card in my hand that read that we were confirmed for tonight at Chops. The guy told me that he went ahead and cancelled 150 but that there was no other reservation. So basically, now I didn't have a dining option for tonight and he made no effort to fix it... I just hung up and figured we'll just go to Chops and hope for the best. I'll take the card with the confirmation with me. It will be interesting to see, when I get the bill at the end of this cruise, how much of a disaster it's going to be. Looking forward to that. We had the "ROYAL" breakfast with was average, again. I had the crab cakes benedict... not that great. I left most of it on the plate. At this point, I'm pretty used to the disappointing food. Today, we are heading to Atlantis in the Bahamas where we have tickets to the water park. This should be fun, so I'm looking forward to it. I just dropped off wife at Spa for her complimentary massage. Hopefully it will go well for her. Looks like the massage went pretty well... until, of course, they tried to sell her a package that she absolutely MUST HAVE!!!! For only $1,500 they offered her a wonderful detox package. She has had this on other ships before for about 1/3 of the price. She also has had it here in Miami for about $300. It's shocking to me the prices that these people continue to throw at us. I am actually beginning to feel insulted. It's like, "how much is this glass of water?" "well, sir, today, for you only, we have a special. You can take that glass of water home for only $149.99!" It's amazing. My wife and I go through money at a pretty ridiculous rate. We go out to eat several times a week and I'm not talking about cheap places. We go to all the best restaurants in Miami. A typical bill for us on an average night out is $150-200 for dinner and wine... and that's just for a regular week day that we decide we want to grab a quick bite. And to us, these prices are so absurd that we have to really wonder, who in their right mind thinks, "Ok, $1,500 isn't bad for this detox package. Or $4,000 is an acceptable number for these photographs. Am I missing something here? We do very well in our household. Probably in the top 10% of income, but even if I were in the top 5%, I have a sense for the value of money, where I simply do not think I could pay some of these ridiculous prices. So who buys these things? Well, the trip is pretty much winding down. There are some good things and some bad things, but overall, we've had a good time. Definitely not what we expected. We decided to end the night with a bang. Went to Chops Grille for dinner. Chops looks like your typical, cruise specialty restaurant/steakhouse. Despite the confusion earlier with the reservation, they sat us immediately, as has been the case for all the specialty dining. The service was, again, stellar. My wife ordered the sashimi trio, cured in star anise, which was excellent. I had the lobster carpaccio which was, not that great. When the waiter came by to ask how the food was, I told him I really liked the fish trio. So he went and brought me one too, without me asking. Very nice. I almost wish he hadn't because I ended up eating too much. But it was a nice gesture and it really was an excellent appetizer. The waiter continued to attend to us very well, constantly refilling our wine glasses. For our entrEe wife had the filet mignon and I had the short ribs and we shared the mashed potatoes, mushroom and bock choy and potatoes with parmesan and prosciutto, which is one of the best sides I've ever had. Everything was absolutely top notch. Oh, and the desserts were amazing. Chocolate cake was phenomenal and the berry mouse dessert was perfect. We couldn't stop eating it. At the end of the night, the manager came to our table and had a nice conversation with us and then we headed back up to the room. All in all, as has been the case with the specialty restaurants, the service and quality were better than anything else you'll find on a cruise ship. As I said, we went back up to the room and called it an early night. It was a good way to end our cruise and we didn't want to screw it up by visiting another cheesy club. Day 8 We took the morning to pack our suitcases and head out. I had an issue with the bill, as expected, but it was quickly resolved when I went down to the guests services. I don't know if everyone else had as pleasant an experience with guest services as I did because I made sure to speak to a manager every time, so really, I don't know how the rest of the customer service attendants resolved other matters. Unfortunately, I spent too much time down there and there were way too many mistakes for a cruise of this caliber. Exiting the ship was painless, until we arrived outside. We had been dropped off by a friend when we arrived, but we had planned on taking a cab to Miami on the way back because I didn't want to bother anyone with picking us up. I had no idea there would be a line of 200 people to get a cab. It was terrible. I ended up hitching a ride with a van that was headed to Miami Int'l Airport and my wife and I crammed into the front seat together. It was a very uncomfortable ride, but it was much better than standing in line for an hour, waiting for a cab. Summary I've written 8 pages worth of information here that will hopefully help the next cruiser make a decision about this ship. I know these reviews help me tremendously when I'm trying to decide where I'm taking the next trip, so I'm trying to do the best I can. I have complained about a lot of things, but I think I've given credit where it is rightfully due. In this summary, I will rate a few of the major categories and touch upon some of the things I really liked and really hated. Food - B + Average throughout the ship. Fantastic for most of the specialty restaurants. Breakfast was usually pretty average, but there were some good alternatives throughout the ship. Selection was relatively plentiful. Paninis in Park Cafe were good. Mondo Cafe had some nice little sandwiches. Solarium had some good options. We only tried the main dining room food one night and that was delivered to our room... not bad. If I were rating only on the specialty restaurants, I'd give it an A+ (except for Giovanni's, which was about a C) Service - A Excellent service pretty much in every category, particularly the specialty restaurants, but also at guest services, where I imagine they have a lot to deal with. Sometimes the phone service wasn't so great, but I imagine they must have had their phones ringing off the hook with all the screw ups on the ship. Room - C- Nice looking rooms, but way too small. We had our luggage out in the balcony the whole time. If you misplaced a couple of things, the entire room looked like a disaster. Do not over pack. Gym - B+ I would give this an A+ if it weren't for the fact that something as common in a decent gym as a spinning class carried an extra charge. The gym itself is the best gym I've ever used, period. Nightlife - D- Some good musicians throughout the ship saved this from being an F. These venues are all so cheesy and the crowd is a total joke. If you are in your 20-30's you will not find a dang thing to do in this entire ship at night. Your only hope is to get completely obliterated at the bar, then maybe you'll find the nice 60 year old couples dancing to be a pretty good time. Spa - C Overpriced. Spa time is supposed to be relaxing and, although the massages were average, my wife tells me it's hard to relax when you've got the anchor shaking your room like an earth quake. It's also hard to find relaxation when the entire time you are there they are on top of you, trying to sell you other packages, other products, etc... it felt like a used car dealership. Sports zone - B- families might find this to be an A. I could go without watching 200 children running around all day, but that's just me. It was kind of a pain to get to try some of the things that you read about. I'm not on a cruise to make an hour line for a wrist band, so I never tried the flow rider or zip line. Near the end of our trip I could have because the lines had died down, but I still didn't want to make a line to try the flow rider for 3 seconds, then fall on my face and get on the back of the line. I enjoyed the basketball court, the ping pong, the pools were nice, but too many kids pushed me to the solarium. Solarium - B - this was a much nicer space, but again, not our crowd. Nobody our age. I imagine this would have been a great time for us if we had some people in our age group to talk to. Lots of nice Jacuzzis and pool areas, with decent, healthy food. Windjammer - D This was a total cluster screw. Kids running around everywhere. Food was total junk. Not even delicious junk. Just bland, sad, uninspired food. Always jam packed. No thanks. Boardwalk - B Nice space. Even with the kids, it was nice to see them busy doing something. Face painting and other such activities were nice. Carousel was nice enough that my wife and I got on it too. Aqua theater was nice, but I expected something better. It was hyped up quite a bit and really, I was a bit let down. But the reason this space didn't get an A was because all the good stuff, you had to pay for. I thought that the $2k/person price tag for my stateroom should have included the ice cream parlor and something as cheesy as Johnny rockets. The donuts were free, but they were probably the worst donuts I've ever tried. I have never in my life, taken a bite out of a donut and said, "you know what, I don't want the rest of this..." Well, there's a first time for everything. Central Park A - Again, I was a bit let down. The hype surrounding this was pretty out there. When I saw it in person I was a bit disappointed. A couple of hundred feet of park, they had made it sound like it was a tropical paradise on a ship. Not so. However, the space still gets an A because of all the great dining venues on the strip. I'm glad we had very pleasant weather because we were able to comfortably enjoy our time out there. If it weren't for that ridiculous Photo Studio, I would have given it an A or A+. Promenade - C+ I didn't really enjoy it down here too much. I felt the stores were cheesy, the prices were terrible and it was always crowded. I didn't give it a lower score because I did enjoy making my own pizza and the cafes were not bad. But really, you'd think that coffee, being one of the world's most plentiful and cheapest commodities would be free for all guests. I guess Starbucks would never agree to that. Shows - D I suggest you see these for yourself, because I don't trust my own opinion here. If it's not broadway, I probably don't like it. Maybe you will. We tried watching Hairspray, the Headliner and the Frozen in Time show and walked out after a few minutes. So you can compare, we watched Phantom of the Opera and Wicked our last trip to NY and loved every second. So, I don't know what to tell you. The comedy show was an absolute blast and one of the funniest shows I've ever seen. Everything else, I could live without. Ship C+. It's a beautiful ship. I might have enjoyed it more if we hadn't been researching everything about it for 6 months before we boarded. Perhaps we ran up our expectations too highly. I do have a problem with the stability of the ship. I thought this was going to feel like an immovable object because of the sheer size. Instead, it was the shakiest ship I've ever been on and it was a bit nauseating. I thought that for having 6k people on board, the guests were pretty well spaced out. It was rare to feel crowded or to bump into the same people twice. Casino B -. was a decent size and had some good options. I wish they had some more roulette tables. It was above average, nothing spectacular. Price D. Not worth it. Overall, for the 2 of us, we spent about $6k. For $6,000 I can think of a couple of dozen trips I would rather spend a week of my life taking. Other things we enjoyed - Viking Crown Lounge, ice creams at wipeout cafe, make your own pizza at Sorrento's, Wall-E on the big screen at Aqua Theater. At specialty restaurants, you could pretty much order as much food as you wanted and they really didn't give you a hard time about it, even if it was two entrees. Drinks were well priced throughout the ship. Definitely less than what we're used to paying here in Miami. Wine selections were pretty good and you could take your bottle with you when you were done with dinner. Other things we did NOT like - .55/minute for Internet usage. I'm paying $4k to stay in this room, you could give me free internet for crying out loud. Photography, not just at the "Picture This" studio, but all around the ship was annoying and ridiculously priced. $20 for lost towels... come on man... If I lose it, I'm sure it'll turn up somewhere... pick it up for me and put it back. The fact that Johnny Rockets is advertised as something special was pretty disorienting for me. The broke our two pieces of luggage, but they repaired one and replace our largest one with two smaller ones. It was nice of them to replace them, but I've got 10 medium sized pieces of luggage in my house, I really needed that big one. I could not believe that this ship did not have a decent cigar lounge. If you are a cigar smoker, you have nowhere to smoke a decent cigar but you can sit at the bar next to some chain smokers for that oh so good second hand cigarette smoke. Only cigar lounge was out on the deck... and as a cigar smoker, wind is not your friend. Overall Rating - C Read Less
Sail Date: March 2010
While we are not expert cruisers by any means we have been on four Royal Caribbean ships prior to our cruise March 6-13, 2010 on Oasis of the Seas. We were traveling with a small group, all adults, and were really excited to take this ... Read More
While we are not expert cruisers by any means we have been on four Royal Caribbean ships prior to our cruise March 6-13, 2010 on Oasis of the Seas. We were traveling with a small group, all adults, and were really excited to take this trip. We range in age of 33-47. Read Less
Sail Date: April 2010
I am a seasoned RCCL cruiser along with many other cruise lines. There are some things that you need to be aware of before you set sail. 1. Reserve your shows as soon as they are available online and make sure you have a receipt. If you ... Read More
I am a seasoned RCCL cruiser along with many other cruise lines. There are some things that you need to be aware of before you set sail. 1. Reserve your shows as soon as they are available online and make sure you have a receipt. If you are traveling with a group, the reservation hookup did not work for me when I reserved the shows 3 weeks prior to boarding. The shows are fabulous and you don't want to miss them. 2. The six of us choose the 8:30 time slot for dinner, we prefer this type of dining, we tried the freestyle dining but determined we liked the set time for us. 3. Wine package, we order the wine package before boarding, but found out this time that we where not able to get our wines at Vintage, Room Service, and the 150 dining. I hope that RCCL will print this on the Wine Package, we where disappointed, but dealt with it. 4. If you want to dine in a speciality restaurant then do it as soon as you get on the ship. It is well worth it. 5. The excursion at St. Martin with Captain Morgan is fabulous and this was our second time doing this excursion. It was wonderful to see the Captain and the food and drink was thumbs up. 6. Getting on or off the ship was fantastic. RCCL nice job. The last day we were off the ship by 7:00 A.M. 7. If you really want to do something that is posted on the cruise compass double check. We found quite a few mistakes. All in all we had a wonderful time, but we have decided the big ship is too big with too many people. I had encounters with a few very rude crews members, one at the windjammer where he told me "what do you expect with 6500 passengers on board". One crew member at the reservation for shows was feeling his dissapointment since he had to keep telling people who waited in line for over 45 minutes that the shows where sold out except one. The crew seems tired. Our headwaiter, waiter and assistant were awesome, but quiet, great service, but once again with so many people you don't get the ambiance of luxury dining. Room service was excellant and almost immediate. Cheers to them. The ship was clean, always check your receipts and have a wonderful time. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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