4 Helpful Votes
Sail Date: February 2017
I was amazed with the size and amenities on the ship. Our rooms was well designed and great for a couple. Under bed storage is great. The room was showing signs of needing maintenance. The carpet was stained and dirty in places. The ... Read More
I was amazed with the size and amenities on the ship. Our rooms was well designed and great for a couple. Under bed storage is great. The room was showing signs of needing maintenance. The carpet was stained and dirty in places. The drawers in the vanity were worn and needed to be maintained. The sliding patio window was very difficult to open. Royal parade was mainly shopping events and people watching, it seemed that the bars were not very liveley and could have been down to the average age of passengers. We found windjammer breakfast buffet to be below par and lacked choices other than basics. I found granola was the best. Lunch in the windjammer was similar and disappointing. There is a free flow coke machine in the restaurant, however if you don't bring your Pre-pay cup, you won't be able to get a drink and will have to put up with the basic free stuff. We found that on our cruise, the staff couldn't be bothered, with the exception of a couple. Most of them seemed overwhelmed or understaffed or didn't know what to do. Not many smiles from any of them. We did find the cabin stuards the most friendly. Not sure if this is because they are earring their tips and there are so many taking the drink packages that bartenders and restaurants don't care. All in all, we have decided to go back to Disney. RCL - 3/10 Read Less
5 Helpful Votes
Sail Date: March 2017
The cruise ship was big and for the most part it is a nice ship. A lot to do and the food was okay. The shopping on the ship was good, but in comparison the prices were much higher than at many ports. The pools were really crowded; ... Read More
The cruise ship was big and for the most part it is a nice ship. A lot to do and the food was okay. The shopping on the ship was good, but in comparison the prices were much higher than at many ports. The pools were really crowded; actually too crowded so I didn't get into the water. it just looked germie to me. The shopping at the ports were great, but the shopping coordinator "Kim" was too self centered on the stores where she was getting her kick backs from. It was clear in her presentation and clear when you were shopping. It was like she stayed in those stores where she would get the highest kick back to count the number of people or keep a tab on the number of people from our cruise boat to count her money. As a matter of fact, when we were at our second port, we were shopping she came in spoke briefly then when straight to the back of the store with the owner as if she was picking up her "Mafia" money. There are much nicer stores with better deals she NEVER talked about and most of the stores she recommended were over priced so explore on your own. The customer service desk was down right AWEFUL! Don't have a problem or you'll be sucked into the dreadful hole of despair. Half of the time the computers weren't working; the line was growing and growing and growing and when a manager was called out; they never showed up as if they were hiding from the customers. Last I have to mention about the departing process off the boat. Customs was good and smooth, but the young millennials working the departure groups had no type of organization skills. They just set up a table, didn't tell anyone they were there, and no instruction unless you asked. Then to add insult to injury, they just told you to take the elevator up to the 5th floor and depart...DEPART FROM WHERE????? The lines were so long you didn't want to get confused on exactly where you should go. So you ask another person and the same stupid remark. I was soooooo glad to get of that darn ship I could have kissed the ground. Really think before you go on this cruise ship. Read Less
Sail Date: March 2017
Dirty linen in the dining room, drapes falling off the windows Loyalty Embassador showed up 20 minutes late Guest services does not know where things are located on the ship such as the computer rooms; Guest services provides the ... Read More
Dirty linen in the dining room, drapes falling off the windows Loyalty Embassador showed up 20 minutes late Guest services does not know where things are located on the ship such as the computer rooms; Guest services provides the wrong itemized documents of charges, giving other guests information to the wrong people. Chops does not know how to cook a steak, after sending 3 back we left Johnny Rockets has bad services, after being seated waited over 25 minutes to be acknowledged Public restrooms have cracked seats and do not flush The staff assisting with disembarking do not know what they are doing. After making arrangements for assistance getting off the ship at a specific time we were told that they could not deliver. One manager agreed they have issues on Royal Caribbean and that it will take at least 6 months to 1 year for them to turn it around Read Less
1 Helpful Vote
Sail Date: March 2017
We were on a group Bible study cruise. We have discovered we don't really like cruising on a large cruise ship, but the staff was exemplary the only complaint we have is the strength of the coffee. It was so strong that we could not ... Read More
We were on a group Bible study cruise. We have discovered we don't really like cruising on a large cruise ship, but the staff was exemplary the only complaint we have is the strength of the coffee. It was so strong that we could not drink it. I suggest a medium blend. Our group enjoyed the use of the Conference Center and the Dazzles Room. Central Park was great; we were on Deck 8 on the starboard side and we only had to walk through the elevators to get there. The water show was superb; imagine watching the high divers plunge 90 feet to the pool below! Spectacular! Never been to Haiti before; probably because of the political past. Labadie island was a gem. Jamaica was great also, but our favorite stop was Cozumel. Great shopping and snorkeling! Lessons onboard! The meals were great and the servers were friendly and courteous. Read Less
5 Helpful Votes
Sail Date: March 2017
We chose this ship because it was a family trip mainly for the young grandsons. We booked 3 suites which certainly made the voyage better than it could have been. The things I liked least about the ship is the pressure selling. We had ... Read More
We chose this ship because it was a family trip mainly for the young grandsons. We booked 3 suites which certainly made the voyage better than it could have been. The things I liked least about the ship is the pressure selling. We had massages in the spa which were supposed to be 75 minutes long but mine was only 45 minutes. Then they send you to a "doctor" to be evaluated for botox or other treatments with a long list of product suggestions. In the jewelry store on board there was also high pressure selling which wasn't pleasant at all. The kids and grandkids had a good time because of the activities on board but for us it wasn't a great experience. Having access to the Coastal Kitchen, Suite Lounge and VIP seating for the entertainment was nice. If you are going on this ship I highly recommend a suite if it fits your budget. We also purchased the Deluxe Drink Package for all adults. I don't think any of us had enough drinks to make that worthwhile. Once you are on board I saw 10 drink packages available which would have made more sense in our case. Read Less
6 Helpful Votes
Sail Date: March 2017
We booked this cruise a year in advance. We had been looking forward to taking in everything and expecting much from such a fabulous boat from all we heard. It left us all wishing we had selected something else. The room staff is great ... Read More
We booked this cruise a year in advance. We had been looking forward to taking in everything and expecting much from such a fabulous boat from all we heard. It left us all wishing we had selected something else. The room staff is great and dedicated, food at the selected restaurants awesome. Last year on Navigator of the Seas if you wished to see a show you arrived early and got it sat down and enjoyed the show. On this cruise we were turned away from several shows as we did not have a reservation, not what we had experienced in the past on other boats. Customer service, poor and unable to help in any way. We also found some promotions in the Spa were all talk and not real, in fact more money than advertised. The ship really seemed understaffed at various locations like say the bar, one person at a pool bar equals a VERY long wait as everyone wants two or three drinks. Hardly fair for the bartender. Read Less
3 Helpful Votes
Sail Date: March 2017
Everything about the ship's appearance is spot on! Clean, spacious, comfortable! Dining is kind of hit and miss, but I thoroughly enjoyed the variety in Windjammer! It must be known that we were on this cruise for a wedding - my ... Read More
Everything about the ship's appearance is spot on! Clean, spacious, comfortable! Dining is kind of hit and miss, but I thoroughly enjoyed the variety in Windjammer! It must be known that we were on this cruise for a wedding - my boyfriend's sister got married on St. Thomas, and while there were a few hiccups getting from ship to site, it was a beautiful ceremony in the end! Also, the Stateroom Attendants are a friendly bunch; they work hard and really do their best to ensure you're happiness with your stateroom! The excursions are fun and worth the pretty penny but you have to really dive in and make the most of it! Don't just sit aside because you might miss something! As for dining, the best place by far is the Windjammer on the upper decks! Best views, best food, great crew! Loved the ice show the most! The Aqua one was fun, but unfortunately our "Come Fly With Me" was cancelled due to a thunderstorm. Good thing too, it was quite rocky! Safety first! However, Oasis of the Seas seems to have a problem with being upfront about what they are charging you for onboard. It was our very FIRST cruise, and we knew nothing about the little things, such as the pool towels needing to be returned or else you get charged $25 per towel! There was no sign on the stand, and no one said anything when we checked them out, so we didn't know until Day 4 and by then we were missing one towel. It's frustrating, because on Day 1 six of our party checked out towels under one person and well... none of those got returned because we didn't know how it worked. I will also say that aside from a handful of people, the crew is very bad at pretending to care and following up. They're obvious with their contempt at Guest Services (or at least the man attempting to 'help' me was) and during a massage the therapist wouldn't stop saying how she is overworked and underpaid and how someone died last week that used to work with her on this same ship. ( It wasn't very relaxing). It was kind of unfair that you paid a mandatory gratuity, and then got that kind of service. I tried to be kind and cheerful and most of the time I got a deadfish look back... I assume it was fatigue but still, to have it constantly? It was the same for the rest of our group as well, for the most part. I know that some of these things seem obvious now, or to people who are used to cruises but I can honestly say that thanks to Oasis of the Seas, my boyfriend and I as well as our families, will not be going on a cruise again. If we do, it won't be with Royal Caribbean. Read Less
1 Helpful Vote
Sail Date: March 2017
The SHIP, yes its amazing but the whole experience was less than enjoyable. My wife and I were both embarrassed by the cruise staff thinking it was our birthday when it wasn't ( when the cake, candles and singers showed up at our ... Read More
The SHIP, yes its amazing but the whole experience was less than enjoyable. My wife and I were both embarrassed by the cruise staff thinking it was our birthday when it wasn't ( when the cake, candles and singers showed up at our table to sing it frankly embarrassed the wait staff too. too much about shopping and less about having fun. Teen program didn't keep my teens engaged. performances were good. food in the wind jammer is brutal. Watch out for the special deals ( that aren't special. ) if you have a inside balcony cabin you get a drink package free ( due to the noise thats created by the pool area and boardwalk area above but if your anywhere else on the ship you have to pay. This makes NO SENSE. When you book watch out for the hundreds of emails trying to sell you packages and excursions that you can get cheaper on the ship. Sorrentos makes the worst pizza and it smells up the whole promenade and a little variety would be nice Read Less
14 Helpful Votes
Sail Date: April 2017
We came on board because of a conference. I'm on the ship now! There is no 24h food. Places close at 3:00am. No pizza or sandwiches. Forget any bar service after that hour. The casino managers begin to run people out at ... Read More
We came on board because of a conference. I'm on the ship now! There is no 24h food. Places close at 3:00am. No pizza or sandwiches. Forget any bar service after that hour. The casino managers begin to run people out at 1:00am because "their people have to sleep." Our room was never vacuumed and we had stains on the spread that was never changed. If you have drinks in the room, don't expect any ice....and don't think the fridge will keep them cold. The temp is a minimum and is non adjustable...not even equal to a collage fridge. Don't spend your money at Chops Grill. We waisted 170.00 for 4 and the steaks, service, flavor, basic decor was better in the main dining hall which is free! With that said, even with reservations, please expect to wait 15-30m. What a joke. Don't expect much from the ice skating show. Juvenal with a tiny rink. We even found a condom wrapper on our balcony. Come on! Sure our steward was nice and he made cute animals on our bed, but he even left a drink glass on the balcony for 3 days. Expect to wait in line for at least 30m for your turn to try the Wave runner. My children got fed up and left. For the money we payed, this is a joke. The Casino NEVER comps drinks. I'd rather be back on Carnival or Celeberty in a heart beat. The standard cabin with a balcony is also smaller than Carnival's. What a waste of money and a subpar vacation. Read Less
6 Helpful Votes
Sail Date: April 2017
Very inefficient embarkation process. Ship has been in service for 8 years and its is beginning to look scruffy. The staterooms are tiny. Drinking water is not included in price of the stateroom. 18 USD pr day per device for internet ... Read More
Very inefficient embarkation process. Ship has been in service for 8 years and its is beginning to look scruffy. The staterooms are tiny. Drinking water is not included in price of the stateroom. 18 USD pr day per device for internet access is unheard of in 2017. As is 60 USD for photographs per person. The food was at best mediocre but the serving staff were extremely helpful. Staff seem to be underpaid as you are presented a bill of 16 USD per stateroom per day for stateroom attendant gratuity. Makes you wonder whether RCCL is paying its staff if they force you to tip them. Don't mind paying tips as long as the service level deserves it (it did in our case and we tipped our attendant extra directly for extremely good service). Only high point was the helpfulness of general staff and the stopover in Cozumel. RCCL's main mission seems to be to squeeze out every last $ out of their customers. Left me feeling royally screwed. I cannot in good faith recommend RCCL to anyone. Read Less
1 Helpful Vote
Sail Date: April 2017
I always thought Royal Caribbean ships looked cool and would be a lot of fun. Not the case at all. I'm 56 and my fiancée 44. The age of most of the people on board looked like much older than ourselves. We joked that it looked like a ... Read More
I always thought Royal Caribbean ships looked cool and would be a lot of fun. Not the case at all. I'm 56 and my fiancée 44. The age of most of the people on board looked like much older than ourselves. We joked that it looked like a floating retirement home. Food choices that are included in the ticket price other than the dinner at night were marginal at best. Lots of other restaraunts on board if you pay for the upgrades and they are not cheap. They offer a drink package $72.00 a day I think was the price. But they have very few waiters so you have to go to the overcrowded bars and stand in line. Banging pipes at night always around 2 am could never be found. It kind of just became a joke towards the last few days. I came down with a cold and went to buy some NyQuil. This big ship had one little counter that had a few toiletries and a few over the counter drugs. I bought the NyQuil and paid $17.00. I later went back the last day for toothpaste which cost $7.00. Do yourself a favor and don't get sucked into the idea that this huge ship is going to be a floating paradise cause it's not. Read Less
2 Helpful Votes
Sail Date: April 2017
The ship was huge with a lot to offer, but lines were long and the organization was poor. Stops at port were shorter than normal and transportation provided for excursions was poor. The small amount of time we were docked was spent ... Read More
The ship was huge with a lot to offer, but lines were long and the organization was poor. Stops at port were shorter than normal and transportation provided for excursions was poor. The small amount of time we were docked was spent mostly traveling. The employees for Royal Caribbean were kind and courteous. Cabin service was good and the stateroom attendant was great. He always made sure we were taken care of. The food was sub par compared to most cruises I have been on and the choices were limited. Not a lot of dining available during off hours, as compared to other cruise lines. The entertainment was great and there were a lot of options. The ships WiFi was a joke. They wanted a fortune for their service. On Disney we were given little phones to use around the ship to keep in contact with other people in our party and Carnival has a phone app they offer for free, for the same purpose, so you can use your phone to call other cell phones on the ship. The shore excursions were very short in time, we were always rushing to complete our excursions, purchased through Royal, and most of the time at port was spent in a bus. We traveled with our children and they enjoyed the pool areas. We cruise quite often as a family and have been on all of the major lines, this was our second Royal Caribbean cruise. The first one was much better. They may be making bigger boats, but that doesn't equate to better vacations or cheaper ones. I will recommend other cruise lines. Read Less
6 Helpful Votes
Sail Date: April 2017
We cruised this boat 4 years ago and its sad to say how much this beautiful ship has changed!! We really love Royal but going to look at others now for future cruises. We were on the 10th floor large superior room with large deck, ... Read More
We cruised this boat 4 years ago and its sad to say how much this beautiful ship has changed!! We really love Royal but going to look at others now for future cruises. We were on the 10th floor large superior room with large deck, not a big difference with deck size and would not spend extra money on it again. Not a big deal but you don't get towel designs on your bed every night anymore just once, lol. Main dining room food is just average now. They don't put the napkin on your lap anymore, dancing from staff is just them running up and down the isles AWFUL and very loud. Employees arguing in the main dining area in front of you a lot, it was not organized at all. Service not good from a lot of the waiters and waitresses. We lucked out and got a nice and pleasant one. Employees constantly complaining about the other staff and management. The ports were Haiti, Jamaica and Cozumel Haiti was nice, you do your own thing on their beach. Nice lunch. Jamaica - they need to skip this spot but Royal has put to much money in the shops inside the gate. Shops were very expensive. We went to get a bottle of sunscreen, $24.00. Couldn't believe it, make sure you bring enough. The restaurant that was there were ran by the Jamaicans and although they are very nice people they were very unprofessional and i think they just enjoyed being inside the gate! Don't even go outside the gate, this is our 2nd visit here, The first time we got 3 blocks and turned back, this time we got across the street and turned back and went back inside the gate. I heard taking with some other guest they went to the Hilton for a all inclusive day, They said it was wonderful. We bought the city tour this time to see if we could just get back a few streets without the harassment but even on the city tour they harassed you during the few spots you stopped at. SO SAD!! I will never visit this stop again. Cozumel - This was a ok stop. We rented the moped and that was the highlight. Go outside the gate across the street about $15.00 cheaper. ($50.00 which included the insurance) We did this because the cab ride was $20 each way to the beach we were going to so we decided to get this and we drove all over the island. Same dessert and sandwiches that were awful in the cafe by the customer service area overnight but no choice because a lot of things closed in the evening. Pizza was the same every night also. Cheese and pepperoni. Good but wish there were other choices. Room service now has a fee of $7.95, unbelievable change. Except in the morning coffee and muffins are free for room service but anything else they charge for. This use to be a highlight for us as we sat on our deck in the morning and had breakfast listening to the waves. We alway got the early dining and ordered room service at night listening to the waves around 11pm and now they charge for that, so sad. We did hear that the Allure which is the same boat has better service. Piano bar was great had a lot of fun there. Casino was fun and came out even this time. Comedy show couldn't get in unless you had a reservation and people always in line. 6th night was in a bigger room that could accommodate a lot of people and you didn't need reservation so just wait for that if you want to go. Cats was good but LONG so go early and not on the first night as you are so tired from waking up early to get on the boat. It was very nice to have a vacation anyway and I'm sure and hoping Royal will fix these problems as I'm not the only one that has noticed the differences in 4 years. People didn't dress up for the main dining like usual cruises. They even let people in there with shorts on during formal night.......hmmmmm Hope this helps. Enjoy!! Read Less
Sail Date: April 2017
If you like to be herded like a bunch of cattle this cruise is for you! Crew tried to keep up with the masses, but were overwhelmed most the time. Not your get to know the crew type of cruise. Lots of alcohol to numb the situations. Hard ... Read More
If you like to be herded like a bunch of cattle this cruise is for you! Crew tried to keep up with the masses, but were overwhelmed most the time. Not your get to know the crew type of cruise. Lots of alcohol to numb the situations. Hard getting on the ship and leaving. Areas closed for maintenance. Itineraries were poor at best. Big is not always better. Reservations needed for dining, shows, and what ever you needed to do. Even with reservations still had to wait. Nickle and dimed you to death, even charged for the behind the scene tour of the ship. I guess the windjammer with it's background message playing during breakfast summed it up, please leave the table when you're done eating so our other guests can get some of the great windjammer food. Good luck finding a table any time. I will stick to smaller next time. Read Less
20 Helpful Votes
Sail Date: April 2017
We chose this cruise as we have friends visiting from the UK that have never sailed on Royal Caribbean. Since we live in Orlando, it seemed like a nice idea to go on the Oasis of the Seas as it now departs from Port Canaveral. The key ... Read More
We chose this cruise as we have friends visiting from the UK that have never sailed on Royal Caribbean. Since we live in Orlando, it seemed like a nice idea to go on the Oasis of the Seas as it now departs from Port Canaveral. The key element that made this cruise unusual is that there was a HUGE group on the trip that dominated the entire ship. LuLaRoe is a clothing company and one of their reps proudly told us there were over 1800 reps plus spouses and some children. Consequently, they had private events that closed venues for the rest of us. When their meetings or activities adjourned, Windjammer was over run!!! Other cruises that I have experienced, the guests seemed to be more spread out around the ship. They were given priority, such as a special line with their logo on it for My Time Dining. One evening, we were enjoying a drink in Central Park and all of a sudden, it was turned into a private event venue for them. We even had trouble getting out of there. My advice would be to check if large groups are booked on the cruise you are considering. If it is a large number compared to the overall passenger capacity, RUN!!! Otherwise it was a typical RCCL Caribbean cruise. The food was OK in the main dining room. Food in Chops OK (steak was very tough and they changed it), everyone else's was fine. Have sailed on the Allure in the past and they had a lovely 6 course tasting menu with wine paring in 150 Park Avenue. I was looking forward to experiencing that on the Oasis, but that has been discontinued and a regular 3 course menu has replaced it. Cats was good. Karaoke was fun..... it was always super crowded!!! I don't know if this is cuz of the group or if it is always popular. If the later is true, they should consider moving it to a bigger venue. My husband and I are Diamond Plus members of Crown and Anchor. It seems they have replaced many of the benefits we used to receive (like reserved seating for shows) for only Pinnacle and suite guests. Also, we were in a Junior Suite, but these amenities were not offer to us.... guess you need a BIG suite. This was disappointing to us. Read Less
5 Helpful Votes
Sail Date: May 2017
We chose to cruise with Royal Caribbean for the first time to experience what the massive Oasis of the Seas had to offer. We have only ever cruised with Carnival Cruise line prior to sailing with Royal Caribbean on the Oasis of ... Read More
We chose to cruise with Royal Caribbean for the first time to experience what the massive Oasis of the Seas had to offer. We have only ever cruised with Carnival Cruise line prior to sailing with Royal Caribbean on the Oasis of the Seas. So my review and rating is given in comparison to the competing cruise line. In our experience (family of 4), the prices for drinks, specialty restaurants, activities, and photo purchases were outrageously more expensive when compared to Carnival's pricing. Drink and picture purchases were almost double that of Carnival's prices. Not to mention an 18% gratuity fee added to all drinks or drink packages. I'm all about tipping wonderful servers and bartenders (which Royal Caribbean had) however, I don't like the tip amount being decided for me. At most restaurants gratuities are only added when there is a large group that requires much work to be done by the server. Not when purchasing one drink. One drink that was already a whopping $14 (like a margarita) and then add the $2.52 making your drink total for one drink $16.52! Because of the pricing on foods and drinks and other purchases it almost seemed like the cruise line is more interested in making money than anything else. Not to mention how much money the cruise itself costs upfront which is significantly more expensive than Carnival cruise lines. But we paid the extra money for the experience...and then paid much more once on board to experience the experience. To say we felt overcharged is a huge understatement. Some information provided by the Royal Caribbean website and vacation planners was also misleading. For example, room service was described as a complimentary food option but the fact that there is an $8.00 delivery services fee was never mentioned. Also, many of the food options were said to be available 24 hours but were not (pizza, soft serve ice cream, etc.). The monstrosity of the ship was very impressive as well as the amount of entertainment options. However, we were not aware that almost every activity guests could participate in required a reservation. We missed out on several entertainment opportunities because they were all booked by the second day on the ship once we realized reservations were necessary in order to assure entrance. Luckily, I booked several shows prior to sailing, so were able to make some shows which were very good. The size of the restaurants, entertainment venues, and certain high traffic areas do not accommodate the number of people on board. This often lead to long lines, large crowds, disorganized experiences, and disgruntled guests. It was a much faster pace on the ship rather than a relaxing time due to first come first serve opportunities. When people are stressed by time constraints and limited seating, that stress often spreads like wildfire to others making everyone a lot less friendly. We saw this happen frequently. While all of the staff was very friendly, most seemed to be very overworked by customer demand. For example, in the main dining hall our servers did their very best to cover large areas and many guests. But they were not as available as Carnival’s servers who are not under the pressure of serving huge numbers and can be more attentive. Overall, I gave this question on the survey a one because we really did enjoy ourselves in spite of the high prices, hidden fees, disorganized embarkation, disembarkation, and the unaccommodating sizes of venues and entertainment spaces. Read Less
2 Helpful Votes
Sail Date: May 2017
Was excited to see this ship's layout compared to the Freedom which we have sailed many times. Surprised to see how worn the finishes are now. The weather in Florida was perfect on day we set sail, but it rained most of the week, on ... Read More
Was excited to see this ship's layout compared to the Freedom which we have sailed many times. Surprised to see how worn the finishes are now. The weather in Florida was perfect on day we set sail, but it rained most of the week, on & off. Made reservations directly with RC booking - big mistake. They promised us a $100 on-board ship credit which we never saw. Also, using a travel agent will give you some insider information on which cabins to avoid. The RC reservation agent never mentioned the noise situation concerning our cabin & others on deck 14 due to nightly maintenance on pool deck above every night at 3 AM lasting hours. My husband is a heavy sleeper but he was even unable to sleep through the nightly torture. You'd wake up & fall asleep only to be awakened again with deck chairs & other loud noises from objects being pushed around incessantly. Our bathroom sink was full of water & unable to drain when the stopper mechanism broke. Almost simultaneously, the phone rang & Guest Services was calling to see how thinks were going on our cruise. She dispatched a maintenance member to our room in time for us to brush our teeth before going to dinner. We also found that the hair dryer provided would not plug into the power outlet due to the size of the plug vs. the positioning of the mirror over the plug. We had an exterior balcony Junior Suite which we intended to spend a lot of time in our cabin - during daytime, there was extreme noises from passenger traffic above. All in all our relaxing cruise vacation was anything but. Read Less
1 Helpful Vote
Sail Date: May 2017
This was one of our monthly cruises. Nothing special about it. Issues we faced off to were: others smoking on balconies. We complained twice, no effect. Poor cabin steward. Elevators with issues, and, to beat all, our favorite restaurant, ... Read More
This was one of our monthly cruises. Nothing special about it. Issues we faced off to were: others smoking on balconies. We complained twice, no effect. Poor cabin steward. Elevators with issues, and, to beat all, our favorite restaurant, Sabor, went from al la carte to per person charging. What used to be reasonable and fair, is now out of control. On the second week of our back to back, the menu at Sabor was changed and a per person charge instituted. The charge is $ 19.00 pp. I can't eat that much food, and the selection does not justify the charge. For my wife and I the charge was $ 38.00. Outrageous! No more Sabor. RCCL is busy nickel and diming their guests to death. What do we pay gratuities and room fees for? All RCCL is interested in is $$$$. Not a good sign. I think in the near future we have to pay for the main restaurant and windjammer buffet. Also, can't get in the Diamond lounge as too many Diamonds on board. We are D+ and have been for a few years. Not a pleasant experience. May be time to look elsewhere.... Read Less
2 Helpful Votes
Sail Date: May 2017
This was my first cruise, and it was with 12 family members. Overall the ship is nice, the staff was excellent. All friendly and nice. The food was just okay. I'm always hearing how great the food is on a cruise, but for us it ... Read More
This was my first cruise, and it was with 12 family members. Overall the ship is nice, the staff was excellent. All friendly and nice. The food was just okay. I'm always hearing how great the food is on a cruise, but for us it just fell short. There just wasn't enough options for younger kids, and the salad bar options were few. It seemed as if the menu repeated every other day. The main dinning room was good, except for the small section labeled "select" was only available for an additional charge. I purchased three bags of popcorn (smaller than a brown lunch bag) I say purchased because it was not complimentary. The cost, $2.50 per bag plus an 18% gratuity added on! Really! If you choose to swim and need a pool towel, you can check them out at the towel stand but be advised they will charge you $25 per towel not returned! So don't even think about leaving it behind or taking it to your room, it's ridiculous! Purchasing you photos taken by the on board photographers was an ordeal. We had 13 people and four staterooms. We usually were together and took group photos. We had at least one person per stateroom present their sea pass card to the photographer, but in the end all but 3 photos were in on one sea pass account. So if if a purchase was made it all went to one sea pass. We had to go to the main desk and have it figured out. It was a big inconvenience since most people were all trying to get their photos purchased the day before the final day of the cruise. And the cost is outrageous! $19.99 per photo! The stateroom overall was nice, a little tight for four people. But we managed. There was only a small wall dispenser on the shower wall for shampoo, and a bar of soap. One bar of soap by the sink. Not as nice as a hotel, where they usually supply shampoo, conditioner, soap and lotion. There were two large bottles of Evian water, but only drink em if you don't mind paying for them! On our first port day we had a beach excursion set, but no pool towels were available. And no information was given prior to assist with it. We were able to get water bottles on our way off the ship, we all had a beverage package that included it, but be careful, check your ship board account daily, we were charged $4.74 per bottle. They adjusted our account, but had I not checked it I never would have known. The decor of the ship was just okay, it was very dark in the main dinning room and bland in the elevator hallways. The children's area was really cute and inviting for them. They offer classes and activities for kids. They offer a pet at sea, for purchase. Kinda like build a bear. But the quality of the animals was really poor. They looked like a carnival toy, not worth the $25. the nicest thing was the staff, just about ll our encounters were positive. All very friendly and willing to please. Our stateroom attendant was great! I may cruise again, but will probably try another another line. For what we paid I just didn't feel it was worth it. Read Less
3 Helpful Votes
Sail Date: May 2017
The service and the food was terrible, my family was disappointed. Except the lunch at Giovannis, with excellent service, we always prefer to avoid asking for information, because the members did not know how to respond or preferred to ... Read More
The service and the food was terrible, my family was disappointed. Except the lunch at Giovannis, with excellent service, we always prefer to avoid asking for information, because the members did not know how to respond or preferred to make unnecessary comments or were busy flirting among them. Our family chose this company because of a cruise on the Allure of the Seas, but we should not do another cruise. There may be good times, but always the fewest bad moments are remembered. About the places visited, St. Marteen is glaring, deserves to be visited, choose as many trips as you can, it will be worth it. The cruise director is hardworking, yet leaves a lot to be desired when compared to directors of other vessels. Your shows are recorded the day before, so everything gets edited. In short, the only thing that will be remembered will be the unfortunate comments of a photographer, the poor food and service below the magnitude that is the Royal Caribean Read Less
4 Helpful Votes
Sail Date: May 2017
The Food- The food in the main dining areas has sunk below Carnival and Norwegian. It's like RCCL is forcing us to go to a specialty restaurant to get a quality meal. The steaks in the main dining halls are so over processed ... Read More
The Food- The food in the main dining areas has sunk below Carnival and Norwegian. It's like RCCL is forcing us to go to a specialty restaurant to get a quality meal. The steaks in the main dining halls are so over processed they do not bleed when they are cut even when ordered at medium rare. I had a steak that was the color of a pale pork chop. It was red on the inside but didn't have any juice in it at all. We hated the menu. HATED IT. Even with the processed steaks that I hated were better than the other selections and I was forced to order it even after complaining about it. The at sea breakfasts in the main dining hall was really disappointing compared to the last visit on the Oasis 2 years ago. Cost savings is killing the quality and choices. The Windjammer is the worst buffet on the seas. US Navy food is better. The employees at the Windjammer stand over the children in an intimidating way and I watched an employee shame a kid for accidentally dropping a piece of beef on the floor. If he did that to my child it would have went to the Captain of the ship. It was that disturbing watching a grown man humiliate a kid for an accident. The Solarium which claims to be the "Healthy" option had the same breakfast buffet crap as the rest of the ship. They had a few health food items but the majority of the items were the same. The bacon is so salty it felt like I swallowed a mouthful of salt water. Healthy choice?? Park Café, the hot dog stand on the Boardwalk, and Sorrento’s were the only complimentary bright spots. Towards the end of the cruise, however, the breakfast sandwiches at Park Café were getting served cold because of over preparing but the roast beef sandwich at lunch was excellent. The hot dogs and sausage were 100% better than last cruise and this time the buns were fresh. The free pizza improved a lot over the previous cruise. The best food items on the ship are the fast food places. The food quality destroyed the vacation. The hostesses (male and female) in the main dining halls are condescending and act like you're getting a thousand dollar meal. It's laughable and disappointing at the same time. It’s laughable because the food is horrible and sad because RCCL used to be so much better. Many guests don't want to dress up for formal night. From what I can see is when you get served "Golden Coral" quality food you want to wear shorts and a t-shirt to dinner. Years ago we selected Royal over other cruise lines because of the food. This trip the vacation was almost destroyed by the disgusting food. We did the "First Night Done Right" and went to Chops Grille. The service, appetizers and desserts were incredible. Get the sea scallops appetizer and you won't be disappointed. However, I make a better NY Strip at home. Still the steak was 100% better than the steak in the main dining hall. After spending all this money for a vacation, all my 3 kids said every day was "we have such better food at home". Maybe a new meat supplier? Maybe they should just get some Trader Joe's frozen meals to up the quality a bit too. The Cabin- We had a superior family ocean view w balcony room on the 6th floor aft which was described to us as big enough for 5 people. We lived out of our suit cases under the bed because there isn't enough shelf room for 5 people's socks and underpants. We lived like sardines but the ocean view was great. The 6th floor aft is close to all the food and activities which is very important on a ship that holds over 6,000 people. It was also very quite because the Boardwalk closes early. The room was cleaned twice a day and we always had clean towels. Entertainment- "Cats" was on the ship 2 years ago and is still the main attraction. I had seen it on Broadway many years ago and wasn't in the mood to see it for a 3rd time. I wish they would change the entertainment a little more for frequent (or kind of frequent) cruisers. The water show I had seen last time on the Oasis 2 years ago. If it was changed at all it wasn't as good as it was last time. The show with the guy with an umbrella was also the same show as 2 years ago. Entertainment basically was a rerun of 2 years ago. RCCL is in a rut. Also, last cruise we did not see the show at the skating rink but we did this trip. The show was very entertaining but it’s nothing I would rush out to see again. I would highly recommend seeing it, once. The entertainment highlight- We learned how to make sushi at Izumi. That was the best entertainment we had on the ship. After making the sushi you get to eat it. It’s available on 2 days during the cruise Service- We had some of the best waiters and waitresses that we ever had on a ship. Unfortunately, we received the excellent service after complaining about the poor quality food. Great service does not conquer garbage on a plate. One of the waiters was so tired of hearing about the bad steaks he asked me to explain it to several supervisors. He said he was frustrated by the upset guests. A few of the employees on the Flow-Rider are on power trips with the kids. They help some and give others a single turn. A very tall and thin employee told a kid he could only have one 60 second or so run because he was trying to move the long line only to spend 5 minutes teaching another kid how to do a trick a few minutes later. It wasn’t a race issue because they were all Caucasian but it wasn’t right for what ever reason. Ports- -Nassau, Bahamas- We did the Sting Ray Encounter. It's located on the Sandals Resort and the employees are very nice. They calmed the kids and encouraged them to handle the rays. You cannot bring a camera so you are almost forced to pay close to $100.- for the pictures of the excursion. Beautiful water to enjoy for an hour after the rays. Bring your own snorkel or rent it on the beach. St. Thomas- Did the BOSS underwater scooter for the kids. On the boat we were given a brief that said that the guys working there would be happy to help the women shower off after they got out of the salt water. The also stated if the boat sank that if they woman wanted to be saved not having clothing may help them get saved faster. They also stated smoking was permitted on the boat. As we were heading to the site several people started getting sea sick but that did not stop the crew from smoking. I felt like I was back in a 1970’s blue collar New Jersey locker room. The best part of the excursion was the snorkeling. However, they do not warn you about the “Fire Coral” on the rocks where they tell you to snorkel. My wife had a wave push her into some and her stomach and thighs were completely raw from the venom. She was in so much pain I had to swim her back to the boat. I’ve never seen her in so much pain. If you’re unaware of it please Google it to see how serious this stuff is and can be. The guys working on the boat laughed and sprayed her with Windex. Their idea of customer service was telling her to “Get on her big girl underpants and get back in the water” when it was her time to go on the scooter. That is what they said to her word for word. The BOSS scooter riding time was a joke. It was about 20 minutes of riding around an all sand area. It was an underwater desert so you couldn’t run a scooter into any rocks. The area was also completely void of any sea life except when the opened a bag of food and a few schools of common fish swarmed around you. That only happens when the scooter is stopped and makes you feel like you’re surrounded by fish. The scooter was slow and boring but at least I tried something new. As far as my wife’s Fire Coral burns they basically told her there was nothing other than the Windex or ammonia to put on it. 9 days later she still has pain and discomfort from the coral. Upon arriving back to the Oasis I went to medical and was told they didn’t have anything to treat fire coral because it was against International Law to have ammonia on board. A few days later we talked to the Padi Dive Store and they told us we should have used vinegar. Vinegar the 1st or 2nd day would have helped her. A day later we went to the shore excursion desk and she told us that she would give us 20% off the excursion because of the horrible experience. She mistakenly only refunded my wife and I’s trip and forgot to discount our 3 kids. I guess I was wrong to expect anything else. Horrible excursion and clueless Oasis medical staff. The shopping around the port is a joke. It’s dirty and low class. St Maarten- We did the Snuba trip and enjoyed it. You take a 10 minute boat ride to an area with a few man made reefs to snuba and snorkel on in shallow water. The area was very crowded because it seemed like all the snorkeling, snuba and diving tours went to the same location. We have a group of 5 and the snuba groups are broken into groups of 4. The first 2 groups going out had 2 groups of 4 going out. We were told they would tr to have us go at the same time at least because we couldn’t go together. Apparently it was too difficult or confusing for them to allow our family to go out at the same time so we couldn’t all snorkel together which is the point of a family vacation. They said they would try to send ou out at the same time but it didn’t happen. My wife was still suffering the severe effects of the Fire Coral and had trouble breathing at the end of the snuba dive. It was good but could have been much more enjoyable if we had been able to at least snorkel together at the same time. Overall if you’ve been on the Oasis within the last 2 years expect it to be a rerun entertainment wise. The food quality has fallen off a cliff and the employees are even tired about hearing it. We had already scheduled a cruise for next summer before taking this one and we are now looking at other options. Read Less
7 Helpful Votes
Sail Date: June 2017
Avoid this cruise line. They nickel and dime you for absolutely everything. They have $15 drinks -- all of them. Do you want something special to eat, be prepared to pay extra....and I mean a lot extra. Do you want to be entertained...too ... Read More
Avoid this cruise line. They nickel and dime you for absolutely everything. They have $15 drinks -- all of them. Do you want something special to eat, be prepared to pay extra....and I mean a lot extra. Do you want to be entertained...too bad, unless you want to play every game of trivia known to man. Families with kids will especially be bored because there is nothing for them to do. Oh, they list activities, but they don't actually happen. And do not buy anything on board (except liquor) because it's all overpriced. The "$10" items are all pieces of junk from China with a real cost of less than $1. The75% off watch sale still brings the prices to just over double what you can get on Amazon. Shore excursions are over-priced -- do them on your own. You can do the Cozumel XPlor excursion (which is wonderful) for a $99 entrance fee plus around $40 in taxi/water taxi fees. Ship charges $199 for the privilege of using them . I did use them for the Jamaica excursion to swim with dolphins (I couldn't book it on my own) and paid $120 per person for 15 minutes with the dolphin, then got to have the tour driver play a CD with simulated sex acts to music over the radio system. Try to explain that to your kids. Stay Away.... Read Less
1 Helpful Vote
Sail Date: June 2017
We have been cruising with RC since 1993 and over the past few years have seen a decline in the care, food and at times the cleanliness of the ship. We had a loft suite and are Diamond Plus members, which are suppose to receive special ... Read More
We have been cruising with RC since 1993 and over the past few years have seen a decline in the care, food and at times the cleanliness of the ship. We had a loft suite and are Diamond Plus members, which are suppose to receive special treatment, well not this cruise. We had reservations made in advance every night and each night we had to wait to be seated, in one case 30 minutes. They seem to have placed more tables in the Main Dining room then should be to be comfortable, I'm sorry but when I'm having dinner with my family I really don't want the table next to me to join in. The tables are really on top of each other, so close that one night the table behind us accidentally hit my husband in the head when they were trying to get up from their table. At Labadee suite guests stay in a private area called Barefoot Beach, you are taken over in a golf cart, such disorganization, we got to the waiting area for the carts and were told to be seated, in the meantime more people arrived and when the first cart came the people that had just gotten there got on and we had to wait for the next cart, of course after complaining. The BBQ was terrible, hamburgers were like hockey pucks and the ribs were very tough. No longer do they serve afternoon snacks nightly to the suite guests, which when you are paying those prices you should get a little extra for the price. If you really want to be treated really special when staying in a suite I highly recommend Norwegian Cruise Line "The Haven". RCCL could take a few lessons from them. On the last night there were no newsletters given out and so we had no idea what time breakfast was being served in the various restaurants. I have always loved sailing RC but no longer, I feel that they care more about making money then customer care. Read Less
2 Helpful Votes
Sail Date: July 2017
Made a BIG mistake in choosing this cruise. I have many issues with ROYAL C!!! 1. The windjammer food looked and tasted second rate. Was scared to eat it and didn't want to get sick. Only ate there twice. 2. The 30 minute time ... Read More
Made a BIG mistake in choosing this cruise. I have many issues with ROYAL C!!! 1. The windjammer food looked and tasted second rate. Was scared to eat it and didn't want to get sick. Only ate there twice. 2. The 30 minute time limit away from your chairs by the pool really doesn't give you time to go to eat in any of the restaurants without loosing your chair. RIDICULES !!! 3. The comedy club size must have been an afterthought. couldn't get a seat until the final day of the cruise. they actually moved it the Opal Theatre that evening. 4. No special presentations on SEA days. No buffets or special presentations by the pool when we were sailing . This was the first ship that I had zero experiences on Deck 15 . Nothing during the day or night. 5. The Common area's looked tired including carpet , Walls, ETC. 6. The activities were lacking in especially the movies. Only saw 3 movies for entire week listed in the compass. The aqua Theatre would have been a great venue for movies but was never used. Every time I was in the area during the daytime the staff was always practicing. A very under utilized area of the ship. 7. I did go back to eat at the windjammer on two occasions after our days off the ship but they close at 3:00 PM. Maybe that was a positive since chances of me getting sick from the poor quality of the food gave a better chance to survive this disaster of FOOD QUALITY. 8. This ship was way over crowded. Didn't make for a fun experience. 9. The workout area was a complete JOKE RC. Out of 5 bikes I tried only 1 worked. The weights looked and felt like they needed to be replaced. 10. The menu for Breakfast AND Lunch never changed during the entire week in the Main Dining Room. They did have a buffet but if I wanted the Buffet I would go to the Windjammer. The main reason for eating in the Main dining Room was for the MENU not for the BUFFET. 11. San Juan is a total waste of time. 4 hours at port. Why stop ? 12. Haiti the RC private island was also very poor overall experience. Nothing spectacular. POSITIVES !!! NOT MANY TO BE HONEST 1.Five Ping Tables that were enclosed saved me for the week. Played over 100 games. 2. Dinner in the Main dining room was always a positive experience especially our evening waiters. They did a FANTASTIC JOB !!! 3. Quest & the marriage game was fun and the cruise director did a fantastic job. Very enjoyable. 4. My overall sleeping experience was good on this ship. I am not a fan of the UPPER MANAGEMENT AT RC. They have lots of issues and will never do a cruise with them again. Read Less
1 Helpful Vote
Sail Date: July 2017
This cruise came highly recommended to us by my parents, who had been on this ship and cruise twice before and loved it. We invited them to join us, and they were so excited to do so again. By the time the week was over, they were ... Read More
This cruise came highly recommended to us by my parents, who had been on this ship and cruise twice before and loved it. We invited them to join us, and they were so excited to do so again. By the time the week was over, they were mortified at all the changes and at our experience. Upon embarking on the ship, we entered into QVC on the Water hell, we felt like we were trapped in a time share sales nightmare, where every time we turned around, someone was hocking more fees and things to buy, nonstop. It started with the gourmet restaurant packages where every 5 steps someone was trying to sell these to us, which went on for about 4 hours or so, until we could get to our cabin and hide. After that it was the drink packages, then the nonstop merchandise sales.. and it goes on and on. The dining room staff - OMG. We ate the first night in the Silk dining room, which was a nightmare, where our table literally bordered the aisle, so every time someone came in, walked around, left.. they were walking right by my shoulders, because the tables were right on the aisle. There was no room to move the table in. I spoke to the Maitre D Lucien for a table change, whose repeated answer was he would try but could not guarantee a change. The idea of eating another meal so stressed (the atmosphere was circus-like) was just unacceptable. I shared that with him, and got the same answer. Upon not getting a change message by the next day, we changed to the call ahead room instead. While they gave us a little big of grief over the change, with the manager sending us back and forth between rooms, once this was done, this dining room was a joy, waiters were amazing, the guy who was in charge of the dinner service there was so personable - it was such a relief. And the food was delicious. Eating in the Windjammer if you slept past 10 or during lunch when the dining room was closed was a nightmare. The pictures were horrible. These people need to learn to take pictures! Poses were boring but moreso, they take them from straight on or lower, instead of above you, so you always look like a potato, regardless of your body type. They didnt put any pics in my parents folder, and were very impatient and rude when my parents explained that viewing the pictures with all the lines and patterns on the pictures through their digital system was too difficult for them (they are over 75 in age). They promised to print them out by 6 the next day, at 10 when she still had done, the manager snarked at her that he was too busy to print them. The water show was AMAZING, we loved it! Pass on CATS and the ice skating. The rink is so small, these poor skaters were falling, I was terrified for them. They had an additional show on the second to last night supposedly for adults, but the line was sooooo long and wrapped around the boat with teens, we could not get in. My parents were pretty shocked considering this show previously had been a bit racy and not for kids younger than 18. In a boat of 6000 people, this was very poorly planned. This is to say nothing of the air conditioning that is freezing during the day and got turned off every night around 1-2 a.m. so we would wake up roasting. When i called, they sent 2 flunkies to test it, there was no air coming out.. and they said the room was 68 - not quite. I was in tears by Wednesday night at the guest services desk. The gentleman there was very understanding, told me to wait 30 mins and in fact it got fixed for the rest of the week. Our room was wonderful, very spacious, it was an outside cabin with a window. It actually was in the very front of the boat, it was great. Our steward was the best too. I loved the piano bar and dancing in the club downstairs was fun. LOVED Solaris, where no little kids at the pool or on deck. They have these huge round comfy chairs two of you can sit on and just watch the ocean. Food there is good too. This is a very big ship- but not a ton to do. There are A LOT of people, 6000, and after a day or so in sea, everyone is stir crazy. Too many kids during this time.. some people literally brought their kids into the bars at 11:30 at night, the poor kids were sleeping in the chairs sitting up, where there not enough seats for those of us wanting to dance. One person even parked their stroller in there - no one said anything, i thought this was very poorly managed. The ports were great. We went to St. Martin, Puerto Rico and Haiti. Shortest time spent in Puerto Rico, we had to be back by 1:30, which was really disappointing. Instead they needed extra time in Haiti, which was sooooo hot and buggy, big Zika virus zone, so wished we could have had extra time in Puerto Rico, no bugs during the day at least. If you are looking for a relaxing experience, this is not the venue. If you like the hustle and bustle, dont mind 25 people in an elevator and the nickel and diming, you will have a great time. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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