1 Helpful Vote
Sail Date: May 2015
I had a very good experience on most of the ship. However, Guest Services needs to be thoroughly overhalled and managed better. Long lines are typical on the first and last days, therefore an increase in staff is necessary for those ... Read More
I had a very good experience on most of the ship. However, Guest Services needs to be thoroughly overhalled and managed better. Long lines are typical on the first and last days, therefore an increase in staff is necessary for those times to keep the waiting time down. Also on-board credit needs to be handled more efficiently. Had deep problems trying to get staff to make corrections, which they constantly screwed up or put you off so they do not have to deal with it. Also, since the ship does not allow taxis to come near the ship, some form of transportation from the ship to the taxi area is necessary. There were some carts at one point, however, this information was not disseminated to guests -- you just caught one when you can. I don't like the idea of a daily amount being charged for tips. Tips should be given for good service, not to enhance employee's paychecks. I would definitely not want to tip most of the guest services staff that did not offer help to my problem. Dining experience has declined since I last traveled. Read Less
Sail Date: May 2015
This was our first Royal cruise, we have cruised on its sister ships Celebrity. Here's what I liked: CENTRAL PARK, it's amazing, very nice touch. The Boardwalk area was fun, especially if you have children. At least one pool ... Read More
This was our first Royal cruise, we have cruised on its sister ships Celebrity. Here's what I liked: CENTRAL PARK, it's amazing, very nice touch. The Boardwalk area was fun, especially if you have children. At least one pool and spa open 24 hours, nice touch. Here's what I didn't like: Having to reserve shows prior to boarding, the never changing menu in the main dinning room, the extra charge for steak, etc. in the main dinning room, showing up at the WindJammer Cafe only to find out 3 days in a row that they ran out of the pretzel hot dogs. Not knowing what restaurants were fee based and what ones were not. This is a great ship for families, young adults, groups, bachelor parties, etc. The service was not up to par with what I have come to expect on Celebrity. The staff is way over worked and it shows. Not many smiles.......several times we were in one of the free dining venues and the staff was so over worked I felt badly for them. Read Less
Sail Date: May 2015
Royal Caribbean has always been one of our favorite cruise lines, we are just shy of platinum status. I think maybe Oasis was just too big for us. There were too few activities for our arty of 4 - trivia once a day, a couple of line dance ... Read More
Royal Caribbean has always been one of our favorite cruise lines, we are just shy of platinum status. I think maybe Oasis was just too big for us. There were too few activities for our arty of 4 - trivia once a day, a couple of line dance classes we could find to do, only 2 shuffle board courts for almost 6000 passengers. one night they said there was a sing along with give aways in the pub. There was a country singer with a guitar. We stayed for an hour. A few people mouthed a few lyrics a couple of times. There was no "sing along" and there was no "give away" of RCCL items. it was a LIE. I'm sure the dear man wondered why his show was suddenly so popular! The piano bar man put us to sleep - he never got started until almost 10pm. What else was there to do, Oh sure, there was Bingo for $$/card, or the standard art auctions, "free" seminars at the spa- all wanting you to buy something in return. I got so tired of the ship always wanting more of my money! Even the ice cream stations closed down at 6pm forcing you to go to the paid ice cream store if you wanted any snack other than a full pizza meal after 8pm. Very frustrating. The shows were very good, but they recommend you get there 15 minutes before the show start, and you have to make reservations. Then our TV in our cabin would give us our schedule every day and tell us the time to be there was 15 minutes earlier than the published time. We ended up standing in line a minimum of 30 minutes for every show we had reservations for every day. When we asked about it the people on the ship said we must be mistaken, no one had ever told them the times were mismatched before. The ports of call were OK - Haiti was the RCCL private island, and we spent most of the time with the sellers saying no thank you - it was exhausting the way they were almost like panhandlers asking your name then carving it on their items and then expecting you to buy things, or telling you something was a gift then begging for you to buy something from them. Jamaica was almost as bad with the exhausting begging. Cozumel has a small port area with almost proprietary shopping, but to get to the "recommended shops" and downtown area, it's a taxi ride ($) there and back. I also missed some of the other little personal touches I've become accustomed to on our other cruises - this was our 15th cruise - we only had towel animals on 3 nights and no chocolates on the pillows. On a positive note, our cabin steward knew us by name, our wait staff in the dining room was fantastic - but there was something missing on this huge impersonal ship. Read Less
Sail Date: May 2015
Room #7545 - Oasis of the Seas - May 31st - June 6th We went on the Oasis for our 25th anniversary, traveling with my maid of honor and her husband - a very special trip! This was not our first cruise, and not our first with RC. ... Read More
Room #7545 - Oasis of the Seas - May 31st - June 6th We went on the Oasis for our 25th anniversary, traveling with my maid of honor and her husband - a very special trip! This was not our first cruise, and not our first with RC. Won't be the last, either! Here are our overall impressions of the cruise. We flew in to Fort Lauderdale and stayed at the Hilton Ft. Lauderdale Marina (we had enough points it was free). The hotel was very nice. Transportation from the hotel to Port Everglades was $6 per person. The embarkation process wasn't bad until we hit the check-in counter (where you get your Sea Pass). There were 4 lines feeding 3 desks and people were cutting in line and getting very frustrated. There were no clear indications of which lines went to which counters. It took a while. As mentioned above, we were traveling with another couple. We booked the reservations together so our rooms would be across the hall from each other. We are not sure if it was a mistake by the travel agent or if RC did it, but their room got changed - to the other end of the ship! We talked to Guest Services and even were willing to pay to upgrade to a balcony room so we could be closer to them, but the ship was booked solid. We ended up doing a LOT of walking back and forth to meet them for meals, etc. The room A/C was barely able to keep the room cool. It never got it to the temperature we desired, and our wet clothing never dried out. It was always humid in the room and we ended up sleeping with just the sheet covering us. Next time we will bring a small fan with us. Our room was an interior stateroom and was pretty small. We knew that going into it, but we just want to say you will end up using the sofa to put your suitcases on since there is no room. It's a wrestling match if you want to put your suitcase in the closet, and even if you get it in there, there wouldn't be any room for hanging up clothes. If you want more room, be prepared to upgrade. Next time we are looking at a grand suite. The pillows were flat and we ended up asking our room steward for two more and stacked them. The duvet/comforter was actually lumpy - the batting had drifted out to the edges and was in shabby condition. Throughout the week, we kept noticing dirty dishes around the ship - not just in the hallways, but in common areas like by the elevator, tables at the casual restaurants along the Promenade, along the wall in the Solarium. Our last cruise was on the Allure and we did not notice anything like that - the dishes were always instantly whisked away. We ordered a bottle of champagne and some orange juice to be delivered to our room at 8 am on the morning of our anniversary. We waited for over an hour, then ended up leaving for breakfast. We asked that the order be cancelled; however, it showed up after 11 am and it still showed up on our bill. We enjoy the Solarium area since young kids are not allowed, but the hot tubs were always crowded usually due to one or more of the other hot tubs were closed for maintenance. Just a heads-up - we did My Time dining, but making dinner reservations was difficult since everything booked up quickly. A couple of times we just headed down there around 5:00 pm and stood in the line for folks without reservations. That worked out very well and we got in with virtually no waiting. The dining room food was good. Windjammer had a good selection but was always crowded. We tried Sabor - the "made at your table" guacamole ($4) was *excellent*. We also went to Johnny Rockets ($6 for all you can eat) which was very good as well. In Nassau, we expected it would be pretty touristy and not much to see. We did walk around a bit through the straw market, but ended up walking a little further into town and chatting with a taxi driver. Dario was not one of the guys who practically attack you as you leave the ship and head into town. He was super nice and we negotiated a price for him to drive us around the island a bit, away from the tourist spots. He took us to a couple of local beaches, stopping at a snack bar type of place where we tried the local beer and had a couple of drinks. He drove us through some residential areas and all in all, was a great tour guide! In St. Thomas, we went on the Fast Cat 2-island tour and had a great time. We lucked out with great weather and saw at least 5 different types of fish. In St. Maarten, we went on the Catamaran Sail and Snorkel excursion, which was a little rushed, fairly crowded and the snorkel location had rough water. Entertainment - The headliner show was terrible. People were getting up to leave, and we would have too except we were trapped in the middle of the row. We heard so much about Cats (even from our room steward) that we didn't go. The dive show and acrobatic shows were good, and the comedy show was very funny! The fitness center was crowded - it could have been the time of day, but you had to wait to get on a machine and there was no floor space to do any free weight work. The spa was great! Natalie from England gave me two of the best hot stone massages I have ever had, and Ana Cubas was super friendly as she helped us with the mud room and thermal suites. Disembarkation was easy - we put our suitcases out the night before and when we left the ship (a little early, at 8:00 am) they were waiting for us. Our friends did the luggage valet where their luggage was actually checked in to the airline and they picked them up at their home airport. Read Less
Sail Date: June 2015
This is a beautiful ship but it is far too big. We were traveling with my 88 yo father and he was unable to get from place to place easily. The ship was crowded and I believe the staff was often overwhelmed. The staff tried hard but ... Read More
This is a beautiful ship but it is far too big. We were traveling with my 88 yo father and he was unable to get from place to place easily. The ship was crowded and I believe the staff was often overwhelmed. The staff tried hard but there are just too many cuts within the line for them to be able to meet the needs of that many passengers. Had previously made reservations for all the shows but still found that unless we were there 30 min in advance, we could often not get in. Very disappointed as several in our party could not stand for long periods and it was difficult to do anything but stand in a line to see shows or get to attractions. Did not find find any daytime activities that would be enjoying to older people (50+). I dont go for balloon twisting or face painting. Need more geared to everyone, not just kids and families. Pools were very overcrowded on sea days and there was little else available to do if you were not into athletic activity. Ports were fine, booked our own excursions in St Maarten and St Thomas. The one ship excursion we took in Nassau was very overcrowded. Food was good but nothing spectacular. Even Giovannis had very good food and service but noise level made it impossible to have a conversation Diamond lounge was a great oasis amid all the chaos. Read Less
1 Helpful Vote
Sail Date: June 2015
This was our second time sailing Oasis and it was a somewhat different experience from the first. Several factors came into play. The first time we were sailing alone and this time we were part of a small group. Our first sailing was an ... Read More
This was our second time sailing Oasis and it was a somewhat different experience from the first. Several factors came into play. The first time we were sailing alone and this time we were part of a small group. Our first sailing was an early December cruise and this was the end of June. Far more large groups onboard as well as many more families. It just creates a different cruise dynamic. I’m providing a quick review of things we felt were done really well and some things that fell behind. Everyone’s cruise experience is different as we all enjoy different things. The Good Stuff • Internet – LOVE that Royal Caribbean now offers a per day fee for internet usage. $15/day for the first device and 50% off a second device is a really nice service. Internet speed and service were great throughout the cruise. Much better than buying internet by the minute! THANKS, Royal Caribbean! • Diamond/Diamond Plus Lounge – The Diamond/Diamond Plus lounge on decks 11 & 12 is a wonderful spot on the ship where you can retreat to a quiet spot and get away from the crowds. The continental breakfasts and happy hours with drinks and hors d’ourves are very much appreciated. This area was slated to become Wonderland when Oasis was going to Dynamic Dining (even the signage says so) but fortunately, that hasn’t happened (and I hope it doesn’t). I can’t imagine Dynamic Dining on this ship and I’d hate to lose this lounge. • Diamond/Diamond Plus Happy Hour – Each evening from 5:00 – 8:30, we could visit any bar and enjoy up to 3 three drinks in this time frame. It was a limited menu of drinks but there were plenty of choices. I really liked this option as we could enjoy drinks with others in our group who were not Diamond/Diamond Plus. • Dining Room Waiters – Simon and Robert and our head waiter Glenn were the overall best dining room team we’ve had in a long time. Several in our group have food allergy issues. While the first night saw some hiccups, the rest of the cruise went off without a hitch. The staff was friendly (in a hectic dining room), always smiling, and worked hard to ensure everyone was happy with their dining experience. • Sabor – we dined at Sabor twice – once for dinner and then again for lunch. Food was very, very good and worth the small additional ala carte fees. • Plenty of good live entertainment – we were very happy to see that there was still plenty of very good live entertainment onboard. Seems like some cruise lines are moving away from live entertainers and replacing them with DJs. • Nice that you can pick up a drink package mid-cruise and only pay for remaining days – this didn’t affect anyone in our group but it’s a very nice option. They even had a special for those who didn’t have a package on the last two days of the cruise. You could get the Ultimate package for $90 for the last two days. • Cabinet Attendant was very good – from the moment we met our cabin attendant, he was cheerful and happy to help in any way. Our cabin was kept in perfect shape. Can’t ask for any more. • Nice events for Diamond/Diamond Plus – there were a series of very nice events for Diamond/Diamond Plus members. We always appreciate the little extras offered to long-time cruisers. The Not So Good Stuff • Anytime Dining -- when Oasis was scheduled to go to Dynamic Dining, everyone in our group was automatically assigned Any Time Dining. When we later had the option of switching back to traditional late seating, 8:30 was too late for some in our group. So we decided to make Any Time reservations pre-cruise for 7:30 every evening. We arrived the first evening at 7:30 and we had no wait. We were seated promptly at a nice table with great waiters. However, the next night was formal night and I’ve never seen anything like it on a ship before. The lines reminded me of the hour long queues at Disney World. Because some of our guests had food allergies and had specially prepared meals, our head waiter said our table would be available every night at 7:30 as planned. That was very fortunate for us as standing in an hour long line when we had pre-reserved before the cruise wouldn’t have made me happy. The line for people with reservations was unbelievably long and the line for those who didn’t have reservations was almost as long. What didn’t make any sense was how many empty, dirty tables were around us that just weren’t being cleaned. I’m not sure what the issues were but this happened on both formal nights. While there were also some lines on other nights, they weren’t nearly as bad. Any Time dining definitely isn’t for us. We were happy with the great wait staff but it was chaotic around us most of the time. We enjoy relaxing dinners and there wasn’t one evening in the dining room that was relaxing. • Summer Crowds – Bottom line for us is that there were just too many people on the ship. I realize it’s summer and there are lots more families and groups that cruise at this time of year but it was nearly impossible to find a quiet place and relax. Even the Solarium was packed all the time. • Lack of places to sit and see the ocean – this is probably the thing I like least at Oasis. Everything focuses towards the inside of the ship – the Boardwalk, Central Park, the Promenade. Even the jogging track is mostly hidden but lifeboats. The only place you really feel at sea is aft on deck five off the jogging track. Nice chairs here give you a great place to watch the ocean go by. I realize many people LOVE all the attractions Oasis has to offer and that’s great. For me, I prefer feeling like I’m at sea a bit more. • Windjammer is far too small for size of the ship – Talk about packed. Unless you arrived very early, it was difficult to navigate through the Windjammer and find a place to sit. • Dining room food just OK – I think there has been a steady decline in the quality of main dining room food with the introduction of specialty restaurants. If you wanted a decent steak in the dining room you had to pay for it ($16.95). Our food in the dining room overall was OK. Some things were very good (rigatoni on the last evening) but other things were so-so. Breads were very good and our gluten free guest said the gluten free bread was some of the best he’s ever had. There were nice sized lobster tails on the second formal night so it was just kind of a hit or miss on dining room meals. • Inability to watch the US Women’s World Cup game – I understand that the ship gets ESPN and not FOX but if you could have more than 100 people sitting on the promenade watching the game on an iPad and laptop streaming from the internet, certainly the ship could have streamed it to a flat screen somewhere. • Too much has to be decided before you get onboard where shows and restaurants are concerned….and then it’s tough to make changes. You have to pre-reserve shows and specialty restaurants before you board if you really want to enjoy many of them but without knowing what other activities are scheduled throughout the week. This just doesn’t add to the relaxation of a cruise vacation. • When did running with your iPhone blasting loud music on the jogging track become a trend? Several people were on the jogging track, holding their iPhone in their hand without headphones and blasting it as they ran. Several also had sound bars blaring at their chairs on the pool deck. There is definitely a lack of consideration for other passengers. • Parents and children – there were a LOT of children on this cruise. For the most part, they were pretty well behaved. That said, there were far too many times that we witnessed young (under 5) children that weren’t being supervised. While it’s worrisome wherever you are on the ship, it’s especially concerning with kids in the pool area. The pools were so crowded yet there were young kids in the pool unsupervised. We all know it only takes a second for something to happen. Final Comment As always, we loved the crew, spending time with family & friends, just being away. But for us, there were just too many people – everywhere. Back to smaller ships for us. Read Less
Sail Date: July 2015
Let me start by saying my wife and I (and more recently our kids) have taken numerous cruises. We are about to become Diamond level on RC with our next cruise. We have also cruised with NCL and Disney (3 times). On this trip we had 3 ... Read More
Let me start by saying my wife and I (and more recently our kids) have taken numerous cruises. We are about to become Diamond level on RC with our next cruise. We have also cruised with NCL and Disney (3 times). On this trip we had 3 suites for us, my father and sister's family. it was a birthday celebration for my dad and younger daughter celebrating 1 day apart. So some of what I comment on is the concierge level service and specifically what we experienced on Oasis, which may or may not not pertain to other Oasis class ships. The Ship Let's not beat around the bush...It is huge! Personally I feel I like the Freedom class size better. This was just too large. Others have commented that you don't feel crowded because there is so much room. I can tell you that at least on our cruise -- which was a fully booked holiday week -- the ship have nearly 9000 people on it including crew. it was crowded. Hard to get seats by the pool and even walking around the promenade we felt closed-in in places. Also some of the venues are oddly undersized for the ship. There is the English style pub ala Voyager and Freedom class, but it is basically the same size as those ships which are 100,000 tons smaller, and by night 3 the pub was pack to the gills. Granted they had an awesome guitar player/singer from Australia (sorry forgot his name) but he attracted alot of the people. There was also a comedy club that had to turn away guests cause of lack of room. The Windjammer, while large, didn't seem any bigger than other ships and finding seats sometimes meant wandering for a minute, but not too bad overall. Also keep in mind all these people need to go somewhere when in port. many tours sold out early as the tour operators cannot take 300 people on a tour. for example rafting down a river in Jamaica is not something hundreds can sign up for so there are limited options unless you book very early. With this said, the ship is beautifully maintained and certain areas like the Boardwalk and especially the Central Park area with it's restaurants and multiple species of plantings was very nice. The spa as well was very large and a good experience. And if you are sea-sick prone this is the ship for you. We had smooth seas, but still the ship barely moved. Our rooms (grand suites) were very nice and cabin steward was very attentive. They even offer a pillow menu to choose from. Food/Restaurants OK this is a mixed bag. We were concierge level so we enjoyed the private Coastal Kitchen restaurant up in the new concierge lounge (where Viking Crown used to be). the food was excellent with offerings that included duck and rack of lamb. We also dined in two specialty restaurants Giovannis and Chops. Both were outstanding and in my opinion worth the extra cost. The windjammer was typical fare with assortments of all sorts of cuisine. Overall it was quite good and consistent. The main dining room however has alot of kinks to get out. We went the first night and never returned. The my dining option we had really made you feel like you were corralled into a waiting area. Then they showed 8 of us to a table for 4. After getting to the right table we had a mixed bag of food. My beef was good, not great but passable. My wife had fish however she said was terrible. And then you get the assault from the head waiter trying his best to earn a tip by pushing how he can get us special things. Honestly I'm not really sure what the use of the head waiter is other than to manage the staff. These were comments I heard others mutter as well so it wasn't just us. They are in the process of changing over the main dining to three separate restaurants so they may have some transitional issues they are dealing with. We also ate at Sabor, the new Mexican restaurant on the boardwalk. This was excellent! Fresh tableside Guacamole and fresh made tortillas. Also really interesting and good Margaritas. There was a hot dog stand which was no cost and offered hot dogs and sausages. That was good. Kids Club We have a 13yo daughter and a 7yo daughter. We have done Disney a number of times and by far they have the best kids club at sea. However this is the first RC ship where I was impressed with the kids club. They put a real effort in to make it really good. My 7yo went in a number of times and had a good time. My teen basically lived in the teen club and had free reign to come and go in there. One nice thing is RC has a 1AM curfew so anyone under 18 has to be in their cabin unless accompanied by an adult. This kept it peaceful late instead of roaming teens making noise at 3am in the halls. Concierge Services Overall we had a really good experience. They needed the new larger space for all the concierge guests. They have a full bar that offers complimentary mixed drinks 5-8PM and wine and beer service till 10. Of course you can get this free wine or beer with dinner if you eat at the Coastal Kitchen as well. There is also a terrific concierge-only cabana area up on 17 forward (tricky to get there but worth it). that was quiet and peaceful..a joy! The lounge being in the former Viking Crown had the best view on the ship. The one issue was tipping. Normally there is one concierge and a few regular bartenders/servers. This lounge though had 2 concierge plus numerous servers, bartenders, busboys, etc. Sometimes one bartender would serve you for 3-4 days and you never saw him again. Made tipping individuals difficult, and since there are no charges with built-in tips for the free drinks these guys don't always get tipped at the end if you cannot find them. Entertainment Ok, yes they have a full production of Cats. This will likely be going away soon. The issue is that nobody watches it. Many come for the show and leave at intermission. the show is well-produced but you are on a cruise and don't want to sit in a dark theater for 2 1/2 hours watching a show you probably saw already. Especially at 2PM on a beautiful day Given this is a Dreamworks cruise a better option would have been Shrek the Musical IMHO. Even crew we spoke with agree that the idea of full productions doesn't work. The reason being is that attention spans of guests -- especially with kids - is about 45 minutes. There were Dreamworks characters around the ship like Shrek, Fiona, The Madagaskar characters, etc. These were fun and thye even had a parade on the promenade (talk about crowds). The ice skating show was really good and the best one we've seen on the ships with the rinks. I still think the idea of ice skating on the ship is dumb, but then again is a huge crane that swings out over the ocean ala Quantum. IMHO. The water show is great and well done. but get there early for a seat. Concierge guests have reserved seats at all shows up until around 10 minutes before show time when they open up the seats. There was alot of live music around including by the pool, and in numerous bars and venues (like the aforementioned Pub singer). And someone in a review mentioned there was no pumped in music by the pools. There was always something playing whether live or pumped in so perhaps it was an issue on that particular cruise. Not a lot of main stage shows every night, which I didn't mind. They did have performances and such but not ones you felt like to had to go or you'd miss something major. My wife went to an acapella group that was on America's Got Talent and said it was good. Inconsistencies OK Royal Carribbean needs to work on some things. Some item listed on the web site or touted in paperwork we received just doesn't exist. Here are some examples: 1. Playstation in rooms -- didn't exist 2. Royal IQ App for phone to follow activities on ship -- never worked and was told it isn't in service (so take off app store) 3. We got a buy one get on free Ben and Jerry's Ice cream bar -- The ice cream shop does not have these and we were told only smaller ships have Ben an Jerry's shops. Huh? So why offer this to us? And while we are at it, why would you put a dinky ice cream shop on this huge ship (at extra cost btw) but put full Ben and Jerry's shops on other ships? 4. on-board special iphones to use for communication-- Yeah, these didn't exist either. 5. Offered credits for arcade, but credits never showed up. I understand that things change, but take it off your web site or other material given to passengers. Overall Service While there is definitely an ongoing changeover from serving customers to up-selling them on all cruises, this ship did seem to have happier and more outgoing crew than we have experienced in the past on RC. For those with questions on Wi-Fi availability they do offer a wi-fi package that was $105 per week and half price for the second person for unlimited service. It worked well, but if you don't need it save your money and enjoy an unconnected vacation. I am 50/50 if I would sail this large a ship again. I loved the ship,the offerings and the concierge service. If I sailed this again I think I would only do it under two circumstances. 1. I would sail on an off week. No school vacation or holiday week times when there are hundreds of extra kids and teens. 2. I would do concierge. Just brings you up a level in service that offset the negatives we encountered. Read Less
Sail Date: July 2015
When the reviews say crowded, they are RIGHT. I don't know where they found any quiet spots on the ship for more than 5 to 10 minutes. It seems like everywhere you go there is crowds of people and loud music playing all over the ... Read More
When the reviews say crowded, they are RIGHT. I don't know where they found any quiet spots on the ship for more than 5 to 10 minutes. It seems like everywhere you go there is crowds of people and loud music playing all over the ship. I guess that is to keep people moving. All of the older people looked mad, and if you talked to them they were mad. Granted if you want to stay in your tiny state room for the entire trip, you can find quiet there. The entertainment was okay I suppose, after fighting to find a place to sit, reservations for the shows was a joke. If you wanted to find a quiet dining place, you had to pay a premium to go to another restaurant, which basically served the same food as the no extra cost dining room. The drink plans were also a big rip off, as no one could possibly drink enough of whatever to get your money's worth. And if you got a soda cup, there was no place to wash out your cup except your state room sink. Also be ware that there is no place to do any laundry on the boat, and if you want something washed, it will cost you....a pretty penny. Bring plenty of clean clothes, and be ready to spend another thousand dollars for a family of four, once you get on the boat for pay for your excursions, drink plans, meals, quiet meals, snacks, laundry and tips. Also expect to get sick while you are on the boat, as the stomach bug never has a chance to leave, because there is a constant stream of 8 thousand people on board of this ship. Read Less
Sail Date: July 2015
Let me start off by saying this is my 23rd cruise and 3rd time on this class (2 on Oasis and 1 on Allure). We booked a 7 day Western Caribbean cruise from Costco which came with so many extras such as soda package, $95 onboard credit pp, ... Read More
Let me start off by saying this is my 23rd cruise and 3rd time on this class (2 on Oasis and 1 on Allure). We booked a 7 day Western Caribbean cruise from Costco which came with so many extras such as soda package, $95 onboard credit pp, extras in Labadee and a spa credit. Make sure you check Costco pricing before booking through Royal. -Getting on the ship was easy once we passed security. The security line seemed unorganized. The line for platinum guests was longer than the line for regular cruisers. Lame! -Our stateroom was wonderful. We had a balcony on the 12th floor. However, make sure to pack a power strip and the closet space is very small compared to other cruise lines. I feel like our service wasn't great but then again, blame the prepaid gratuities. It is crazy to see the decline in customer service in the past 3-5 years now that tips are charged ahead of time. -There is no denying this is by far the most amazing ship out there. From the Boardwalk to the Rising Tide bar to the Ziplining to Central Park, it is beautiful!!! I feel like many of the "extras" that were onboard 3 years ago are no longer there and it is pretty apparent that RCI is trying to cut costs. -We made reservations and attended all shows. For the record I love musicals but Cats was just awful. 2.5 hours is just way too long and it is not my favorite show. We left about an hour in :( Love the water show, Quest and the comedy show. In fact, the comedy show was A+. -Now for food....Giovanni's was worth every penny. If you like Italian food, this is a must. Now for the MDR- our waiter was just awful. He handed out the wrong plates to the wrong person EVERY single night, they don't remember your names like they used to, the food wasn't warm, the service was VERY slow and food was very bland. Hate to say it but Carnival is much better. Also, skip the Windjammer unless you like Hometown Buffet! -I went to the salon for a blowout and a massage. The massage was wonderful but the blowout was the worst of all time. I actually had to wash my hair and start over but the manager ended up comping the service after I showed her pictures. -Did the Dolphin Touch/Dunn River Falls excursion which I highly recommend. Also the new Margaritaville at Falmouth is great if you don't feel like paying for an excursion. -The drinks were $10 each and weak. -Embarkation is organized and we were off the boat in less than 40 minutes. Overall, I give the ship a B-. RCI needs to up their customer service, nightlife and a few shows. For $1500 pp I would expect a little more. Read Less
Sail Date: August 2015
We just sailed on this ship and Royal Caribbean for the first time, and we will not be back unless their customer service improves drastically! Some of our disappointment does come because our Eastern itinerary was changed because of ... Read More
We just sailed on this ship and Royal Caribbean for the first time, and we will not be back unless their customer service improves drastically! Some of our disappointment does come because our Eastern itinerary was changed because of hurricane Erica, however we do appreciate that customer safety is top priority. Our ports were to be Nassau, St. Thomas and St. Martin, instead we got Nassau, Costa Maya and Cozumel. This ship is definitely amazing! It is huge and you most of the time can't even tell you are on a ship. The promenade, Central Park and board walk areas are very nice, we appreciated the way the ship is laid out and how RC has computerized finder boards every where. Customer service was definitely lacking, we had prebooked and pre-purchased dining at specialty restaurants with the on line deal for 30% of purchase price back in on board credit. It took FIVE visits to guest services and a talk with the restaurant area manager before they would honor the deal! One day there were crackers spilled onto the carpet near the elevators, we noticed them at 8:30 in the morning, they were still there at 4:30 in the afternoon when we returned to our cabin. (Just a little more crushed into the carpet) We did not do any shore excursions so can't comment on those. However the port of Costa Maya was absolutely a joke! Basically a small swimming pool, over priced restaurants (guacamole for $14, that you could get on the ship at Sabor for $4) and AGRESSIVE vendors. This port was just a way for RC to pad their coffers, as there was nothing for 6200 passengers to do unless you booked an over priced excursion! Even the comedians in the comedy show were making fun of this port. We have had itinerary changes on other cruise lines and ALWAYS been given some sort of compensation, even just in the difference in port fees, not so with Royal Caribbean! We had a balcony, ocean view cabin on the 7th floor port side aft. Our cabin steward was awesome, asked for ice and he provided it twice a day for all seven days. We have cruised three other cruise lines and have always gotten a towel animal every night, I understand that with Royal it is customary only three times on a seven night cruise. I know, silly but the kid in me loves those things...every one gets their picture taken! It was disappointing to have only crappy shampoo in the shower, no conditioner or shower gel...even with Carnival those come standard. Dining, we had my time with prebooked reservations and still there were lines! We ate in the American Icon dining room the first night and the only thing edible was the cold soup and the salmon entree, my steak was like leather! We had asked for a larger table with other guests because we enjoy mingling, but got seated at a table for four by ourselves! We have always gotten our table request on the three other cruise lines we have cruised with. We gave the dining room one final try the second night, got same table by ourselves and even less of the food was edible. Carnival has better MDR food!! Except for the huge crowds in the Windjammer, it had better food than the dining rooms! I believe this is just another way RC is cutting back and forcing passengers to pay extra in specialty dining fees to get a decent meal on board. We ate at Sabor, Chops Grill, Izumi and at Giovanni's twice, all were excellent!! The free coffee was just plain nasty, and for room service only ship we have been on that did not provide half and half. Gave out those icky little cups of non dairy creamer. Here again, a way to get passengers to shell out more money at Starbucks or the Promenade Cafe to get a decent cup of coffee!! This was the worst we have ever seen for shoving buy, this or that down your throat. Messages on your phone in the cabin, messages on the TV, fliers left by the room steward and booths all over the ship, in addition to the shops! Did not use the children's areas so have no comment regarding those. Entertainment was very good for the most part. We saw CATS, Come Fly with Me, the diving show, both regular and comedy one, the ice skating show, the comedy show as well as a few of the game shows like QUEST and Love and Marriage. The only one we walked out of was Come Fly with Me, dancers were not in sync and did not seem very well rehearsed, we have seen better high school musicals. Drinks are very expensive ranging from $10 to $14 dollars plus 18% gratuity. Found a drink I really enjoyed at the solarium bar, however every time I asked for it anywhere else they did not have the ingredients or made it without the proper ingredients, so got sent back more than once! One port day we were in the solarium pool and wanted a drink, no one around, we started timing and it was almost two hours before any server made an appearance. Embarkation and disembarkation was a breeze. In summary, do we regret our cruise on Oasis? No, we are glad we got to experience the ship. Would we go again? No. We kind of liken this trip to our trip to Mardi Gras, you have to experience it once but would not do it again! Read Less
Sail Date: August 2015
I was so disappointed with this cruise. We had been on the Oasis of the seas and the Allure of the seas and the explorer of the seas once before. We has such high expectation. Do to the hurricane Danny, it was rerouted which I ... Read More
I was so disappointed with this cruise. We had been on the Oasis of the seas and the Allure of the seas and the explorer of the seas once before. We has such high expectation. Do to the hurricane Danny, it was rerouted which I understand because of the storm, but the islands Costa Maya wasn't good at all. They had the pool there which was hard to get into and out of, then walking around on the dirt that had all the debris in it. We tried going to the ocean but was so smelly and dirty we didn't go. What a waste of time and money. Then Cozumel Mexico the next day which was shopping.. it was ok. This Western Caribbean cruise was over $300.00 less per person than what we were paid for and were suppose to get, there were 5 people in our party. That is a lot of money to lose. These ports probably didn't charge the same fees as the other ports we were suppose to go to. I always told everyone the best boat is the Oasis, but I didn't have a great experience this time. The food wasn't as good as it was the last time we were on the ship, from the sit down dining, to the cafe and pizza. The choices in the cafe were fair at best. They didn't have the scones, or chocolate chip cookies, and the pizza changed drastically. Even the tea bags were poor, they barely colored the water. Also, We had many problems with the dining, and where they sat us was awful. One night they sat us in a dining room off the side of the main dining. That night, we had reservations for 6:00. When we went to my time dining, they said, no the reservation was for 9:30, which isn't true because the supervisor called himself to book them for us. So he said he would seat us, so I got all my family including my 80 year old mother in law and went back to the head waiter, and then he said there was no room at this restaurant and we had to go downstairs to sit. So we went from Dining on deck 4 then down to deck 3 then back up to deck 4 again with my 80 year old mother in law in tow. We were seated at 6:05pm and took our order We weren't served until we complained at 7pm. They brought the covered trays into the room and sat them on top of the water pitchers and there they sat for 20 minutes. The room they sat us in was where they had dishes stacked, and where they would empty and pile the plates up. It was terrible to see. I was shocked by what I saw. The ship is suppose to be non smoking, but we had to call multiple times for people smoking in their rooms and on the balconies right next to us, and more than once the hallways smelled of smoke too. Also, we came back from the island with wet towels, and they wouldn't accept them at the gangway, we had to bring them all the ways up to the 15 floor.. ridiculous! We asked where we could bring the towels, and they said they don't do that, it was our responsibility to bring them up to the 15 floor outside near the 1 towel stand they have for all the pools. but I was able to drop the towels at the gangway the day before. With being so tired from being out walking, I had to now lug 4 towels up 15 decks. It was impossible to book shows because they were all sold out by the first day. This was so aggravating to go standby and "hope" you get in. Many of the shows interfered with dinner, or were at the same times. The teens daily compass were hardly displayed, and couldn't get a copy. I asked if a teen schedule could be printed at the guest service, and they said they couldn't do that. Ridiculous. The pools were so crowded, you could just stand in the pool, you couldn't swim. When I asked at the front desk, he said we have 6000 people on the ship, but this ship was built for 6000 people. It wasn't a ship that was built for 4000 people that you were trying to squeeze 6000 into. The solarium had children in the pool the restaurants and hot tubs. Which is clearly stated in the flyer it is 16 years old plus. Every we asked the staff, they acted like they didn't know anything about it. Just disappointed in the overall food on the boat, the quality definitely went down since we were on the last time. So totally disappointed in this $8700.00 plus trip. Read Less
Sail Date: August 2015
This was my 9th cruise, third on RC, and 2nd time on Oasis. I knew the drill on the 2nd Oasis cruise, where to go what to do etc.... However, this cruise did have a caveat, we had to dodge a hurricane. I am all for safety and good weather ... Read More
This was my 9th cruise, third on RC, and 2nd time on Oasis. I knew the drill on the 2nd Oasis cruise, where to go what to do etc.... However, this cruise did have a caveat, we had to dodge a hurricane. I am all for safety and good weather first. My family had a balcony cabin mid ship 10th floor, it was wonderful our cabin steward Gary was fantastic. I know how hard everyone works on the ship!!!...and it can be a thankless job. I have cruised on other lines and have decided to become "loyal to RC"...but all was not perfect with this cruise. We were scheduled to go to Nassau, St. Thomas, St. Maarten, we went to Costa Maya, and Cozumel. I booked my week based on the destinations...no big deal, again I am all about safety. Costa Maya was a train wreck...dirty smelly bug infested, just awful. A cruise ship had not been to this port in months...not kidding. I know the size of the Oasis and ports with empty docks decided where we cruised and were able to dock. The decision was not the captains but RC corporate office...next stop... Cozumel, I have been there now 5 times on cruises.... not interested in that port. We do not book shore excursions in advance, due to the potential change in itinerary and the high price! We always do better doing our own thing. If you do not purchase the drink package, I feel as though you are given lesser service and drinks!!!..and we had the package!! I was almost always asked if we had the package, and if the answer was yes you were given a better drink....but the bartenders at the POOL AREA are always LOOKING FOR A TIP. Really RC???... I know the employees work very very very hard, with little time off. They are from other countries and have contracts with the cruise line for extended time frames without seeing their families. Your customers should not have to feel pressure to give that extra tip, when gratuities are paid in advance and 18% service charge is tacked on. Maybe an all inclusive would work better and the bartenders and wait staff will be "tipped for service provided". My husband and I found the specialty restaurants far better than the MD, it was very loud and frenetic, with rushed service. I would rather pay to enjoy dining. Chops was great and the Solarium Bistro also fantastic for dinner. I was hesitant to do the Solarium for dinner since that was where I chose to dine everyday it was open for lunch. I am a big foodie, but I do not go on a cruise to stuff my plate and body with food. We workout everyday at home and on the ship, but enjoy fine dining quality dinners. We loved Vintages for the Tapas, serenity, and upscale service of the men that work there! We ate at Vintages, went to our shows and if we were still hungry grabbed a slice of pizza at Sorrento's . After my second time on Oasis I can see why people either love it or hate it!! I am not one to complain. The customer service desk on this cruise was getting totally harassed most of the cruise, due to the change in itinerary and shore excursions ( we were not complaining )...I get it, but I do feel RC has some making up to do/PR future cruise credit, for its passengers on this sailing. 1. Pool areas could be very very crowded. Pool bartenders hit or miss...just hope you have the "package" and they are always looking for an extra tip. 2. The Solarium "under 16 not allowed" my daughter is 12. I respected that rule as did she, except to look for us. However, kids, babies were allowed to eat in there...to me a big faux pas!!! I was not having lunch to listen to a baby CRY!! My 12 year old respected those rules and she was quickly questioned when she walked in the Solarium to find my husband or myself??? There needs to be better signage for "Solarium" entrance most of the time my husband and I were on the deck upstairs. She never entered the pool or hot tub area over the week we saw many attempt this with small children and babies...really are people that ignorant. The pool attendants did have to reprimand them..and put up with flack! There needs to be a BIG SIGN at the Solarium. 3. The shows we saw very good. We did not go to CATS or the ice show. 4. We much preferred specialty restaurants...that is what makes the ship extra $$$ and the staff extra tips. There will always be guests like us, that do not like the frenzy of the MD. Even for breakfast, we felt rushed in the MD. I was not prepared for the 9:30 end of breakfast, especially if you are not planning on getting off of the ship in any hurry. We were told by servers at 9:20 hurry up and get your food. We have to prepare for lunch. Oh My, to me 9:30 a little early with other options available on the ship, and plenty of spots to grab a snack to tide anyone over until 12:00....or later. 5. RC should put soap, conditioner and lotion in the cabins!!! I am not picky and do not use conditioner, but many people do. I travel for work all hotels and resorts replenish these products DAILY. We ran out of the dispenser soap and had to ask for it to be replenished in our cabin. This should not happen. 6. I reserved a cruise for summer 2016 on board the Oasis. Upon my return my travel agent could not find confirmation for the cruise. I wanted her to get the credit. While on board the OASIS, with RC staff, I reserved a balcony cabin, August 2016 on the ALLURE out of Fll. My "travel agent and friend" called RC and could not locate my future booking! My CC was on file and I was assured on board I was all set with my $100 deposit for next cruise along with my Crown and Anchor number. I am disappointed with this nonsense! 7. RC International is an owner of Celebrity Cruises...I have a cruise booked in Octeber and I hope they do a better job than RC did on this one! 8. I am booked on RC Anthem of The Seas, with my friend in March 2016, out of NJ. I am hoping RC does a much better job!!!!! 9. To secure any future bookings from me, RC is going to have to step up to the plate! Read Less
Sail Date: August 2015
This was our 9th cruise, our 3rd with RC and our 1st on Oasis class. The ship was as impressive as everyone says - absolutely amazing. You'll never run out of things to do (despite trying our best, we never got around to a couple ... Read More
This was our 9th cruise, our 3rd with RC and our 1st on Oasis class. The ship was as impressive as everyone says - absolutely amazing. You'll never run out of things to do (despite trying our best, we never got around to a couple things). The diving and skating shows blew our minds - by far the best shows we've ever seen at sea. CATS was boring like everyone says - the talent was there, just no plot. Food was amazing, except the ranch dressing. Other than that, no complaints. We ate in the Main Dining Room most nights. Windjammer food was just as good but the place was way too crowded. Lines to get in and fighting for tables kind of ruined the experience. Service was generally subpar. Our waiter on the first night was slow and rude, we asked for a change the next night and they were much better. Our cabin steward never introduced himself which blew us away. We ran into him in the hallway like on night 4 and he was nice enough, but I was disappointed by the lack of introduction. Also, we only got 3 towel animals the whole 7 night cruise! Across the ship, staff seemed generally annoyed to speak with us or help us and I got the impression that folks were pretty miserable. The fellow cruisers were worse than the service. Very few English speakers on board and lots of other cultures came across as very rude. So much loud yelling in foreign languages, cutting in lines, plowing through people in crowds, shoving you aside, etc. Being raised in the American South, my husband and I were pretty flabbergasted. Usually we don't pay much attention to our fellow cruisers but on this ship the rudeness was pervasive. In addition to the attitudes, we didn't like the thong bathing suits everywhere. From old to young, male to female, tiny to very very plus sized, they were everywhere. So gross. A crew member told us the cruisers were always rude because so many foreign people want to sail on Oasis because it got so much international media attention after shattering the world record for ship size. Embarkation was crazy fast & we were very surprised with how easy it was given the ship's size. We were on in less than 30 minutes. Read Less
Sail Date: September 2015
I try to cruise 2-3 times a year and have sailed 23 times; this was my 7th RC cruise. I took it because some passengers aboard last year's Allure of the Seas cruise said the Oasis was better! Boy, was I disappointed. I had an interior ... Read More
I try to cruise 2-3 times a year and have sailed 23 times; this was my 7th RC cruise. I took it because some passengers aboard last year's Allure of the Seas cruise said the Oasis was better! Boy, was I disappointed. I had an interior cabin because the balcony, which I usually book, was too expensive for May (have to pay double the cabin rate as a single traveller). Very claustrophobic. And although it was on deck 7, it was isolated as well. I met my cabin steward the THIRD day into the cruise. Naturally he did show up on debarkation morning, just in time for gratuities. Food on Lido deck was great the first 3 days but went downhill from there. I no longer eat in Royal Caribbean's main dining room because of an embarrassing and insensitive formal night experience I had with their dining room staff a while back (they gave away my assigned seat to another couple, leaving me no place to sit; sat me at an 8-person table where I was the only diner). RC has cut back a lot. Infrequent live or canned music on the pool deck so that people began playing their own music from their tablets. The absence of music was quite noticeable. They no longer place beach towels in your room; you must get them from a towel station on the pool deck and there were times when only one station was open! Want popcorn with your movie? You have to pay for it. Other cruise lines provide it for free. For you smokers out there, the Oasis assigned a smoking area of approximately 60 feet above the pool deck, in front of a bar. Sixty feet on a passenger ship that accommodates 6,000+ people? Last year the Allure provided the entire side to smokers. No wonder people are smoking on their balconies. Other cruise lines provide a quiet area on a lower deck as an alternative place to smoke. Not RC. Who wants to smoke in the Casino. Other noticeable differences include staff not as friendly as they once were, the cutting back of activities unless it involved spending more money, no box of tissues in your cabin unless you request it (same for bathrobes and ice). Embarkation was a bit chaotic but debarkation was better. Overall, I truly missed the WOW RC used to provide. I've gotten much better service and appreciation from Disney, Holland American, and even at times from Carnival. RC was one of my favorite cruise lines but no more. They won't budge on their high cabin rates although other cruise lines have adjusted their rates due to drop in oil prices. At least I have other options and will continue cruising for as long as I am able, just no so often with RC. Read Less
1 Helpful Vote
Sail Date: September 2015
My 12 th cruise and second time on the Oasis. Ship is beautiful and sailing is smooth but people and lines everywhere. You must book shows at home or you will not see any. Like everyone else Royal has cut back. Windjammer very crowded with ... Read More
My 12 th cruise and second time on the Oasis. Ship is beautiful and sailing is smooth but people and lines everywhere. You must book shows at home or you will not see any. Like everyone else Royal has cut back. Windjammer very crowded with same food day after day. No drink of the day, very little live music playing by pools. Pools are small. Sailing days not a lot going on other than the crowded pools or seminars. Ports were nice which is good because you will need to get away from the crowds. Bigger ship is not always better. Read Less
1 Helpful Vote
Sail Date: September 2015
We were on a 6+ week trip around the USA and decided to break it up with a cruise. We chose this cruise because it departed on the dates that worked the best for us. The boarding process was ok, although the lines were long and slow. ... Read More
We were on a 6+ week trip around the USA and decided to break it up with a cruise. We chose this cruise because it departed on the dates that worked the best for us. The boarding process was ok, although the lines were long and slow. However, once aboard I was not impressed at all, there were well over 6000 guests on this particular sailing and my initial impression reminded me of a very crowded shopping centre around Christmas time. In my opinion, RCCL have gone too big with their ships and although they have put a lot of activities, shops, restaurants and entertainment in place, it is totally inadequate for this volume of people. The entertainment was first class and all of the performers were good. Unfortunately the show that had been chosen for this particular cruise was "Cats", I am sure many people would love this, however, we and also another two couples who were dining close to us found it boring and we found that all had left at the first intermission, I am led to believe that the second half is more entertaining, but it had lost our interest! Our ports of call were Labadee, Haiti. Falmouth, Jamaica. Cozumel, Mexico. We enjoyed Falmouth and Cozumel, however, RCCL private venue of Labadee was definitely not our favourite. Almost all of the activities offered are for a younger far more active age group and in particular Labadee! Even the Artisan shops are quite a distance from the ship and although they do run an open sided vehicle that runs to and fro, you still have to walk a fair distance to its departure point in the heat. To me, in comparison to the 7 cruises I have been on so far, it was too impersonal and disorganised. The disembarkation process was a nightmare! It took over two hours from when our number was called until we were able to board our car hire pick up bus outside, which we had to wait for in the blazing sun with no cover or seats whatsoever. Most people would find this a problem and as seniors we were no exception. Read Less
1 Helpful Vote
Sail Date: September 2015
This ship is big, too big, too many people. The Promenade Deck was constantly busy. We left for our cruise, there were eight in our group - we travel together for many years and have a great time! Let me say this ship was very clean, ... Read More
This ship is big, too big, too many people. The Promenade Deck was constantly busy. We left for our cruise, there were eight in our group - we travel together for many years and have a great time! Let me say this ship was very clean, staff very attentive in this matter and it shows! Food in the dining room wasn't bad, not great - never hot enough; staff was competent and very social for the most part. In my opinion not enough 'free' food areas throughout the ship, we were constantly on the Promenade Deck at a small café, which was nice but also crowded all the time. Spa treatments - wonderful - spa itself - terrific --- probably in my opinion, the best part of this ship. Our balcony cabin was nice enough we don't spend a lot of time in it, but it was ample; bathroom very, very small - so don't look for a full sized sink, forget it - We saw a comedy show which was really good, fun - adults only which was the way it should be and glad parents traveling with children kept them away from this venue. The Solarium was nice and quiet especially on port days; however, it's a shame there isn't another pool as the one pool does and did get crowded on sea days. Sea days while nice were just so crowded and noisy! Unfortunately this vacation was probably one that really didn't stay with me; I felt even with the Ultimate Beverage Package we purchased, we were still being nickeled and dimed; for example on the pool deck there was a few small tables where specialty drinks were served for almost $9.00 each, as well as popcorn. This was a real sticking point with the group - the popcorn was SOLD FOR $2.00 (a very small box, I may add) PLUS 18% GRATUITIES. Were they serious??!! Such a turn off - I mean why are they charging for popcorn? Princess doesn't, Celebrity doesn't. We had a birthday celebration at Chops Grille - amazing, well worth the extra money - absolutely wonderful service, food, ambience - terrific and we had a fun night. St. Thomas and St. Marten were beautiful and our group made our excursions privately and enjoyed the islands, beaches, etc. Guest Services - we had reason to visit the Guest Services - always crowded. This ship needs to work on embarkation - it was confusing, so crowded, we waited quite a while to get off the ship - not a good process at all, too bad and frustrating. The library - we didn't find it until about Day 4 - it wasn't listed anywhere and when we did find it, it's so small if you blink, you'll miss it! This Royal cruise really wasn't Royal at all; this was my second Royal cruise and I know there won't be a third. Read Less
3 Helpful Votes
Sail Date: September 2015
Boarding: Very quick! The check in process was quick and efficient. We then went upstairs in the cruise terminal and had a short wait before it was our turn to board the ship. Probably less than 10 minutes. This was about Noon. Once ... Read More
Boarding: Very quick! The check in process was quick and efficient. We then went upstairs in the cruise terminal and had a short wait before it was our turn to board the ship. Probably less than 10 minutes. This was about Noon. Once onboard we realized that we couldn’t get into our stateroom until 1pm. No big deal. We had our first drinks and ate lunch at the Park Café. Those beef sandwiches really are fantastic!!!!!!!! Stateroom: We were in room 9196 – A balcony room on “the hump”. Upon arrival in our room our first thought was that it was pretty spacious. We would’ve liked it better if the bed was near the balcony door instead of the vanity being near the balcony door – but no big deal. Just the luck of the draw as our neighbor’s room was configured the opposite way. Our room wasn’t 100% clean. There was a ½ eaten banana in our fridge and some feminine products left in a drawer in our bathroom. Not really a big deal though. I know they turn over those rooms really, really quickly. I had brought a travel clock along that also included a thermometer. I sleep best when it is cold. The coolest it ever got in our stateroom was 70 degrees though. No problem – we asked our room attendant, Michael, for a fan and he brought us one within the hour!!! Impressed. Speaking of cold – our fridge never did cool our water bottles much cooler than room temperature. We could not find an adjustment dial so we just dealt with it. Food: The Park Café is almost always packed. The sandwiches, soups and salads are great, but there were 2 times we tried to eat lunch there but there were no empty tables inside or outside. We ate 2 breakfasts and 1 dinner in the Windjammer and all 3 times were awful experiences. The amount of people inside the Windjammer was very overwhelming and the food was very underwhelming. I would suggest staying clear of this place unless you are desperate! Chops – We ate there the first night and got a 25% discount. The steak was excellent!!!! And we both loved the jumbo shrimp cocktail. I would suggest eating there at least once on your trip. Giovanni’s Table – We ate there for dinner one night and it was fantastic! Here’s a tip – One of their dinner options is a Filet Mignon – my husband got this and said it was the same as the Filet he had at Chops. Chops is $35 per person and Giovanni’s is only $25 per person! So if you have a steak person with, then opt for Giovanni’s if the rest of your party wanted Italian. We had “My Time Dining” and actually really enjoyed that. We got the same seating section in the main dining room and the same waiter every night. Our server was Euclid from the Philippines and he was exceptional!!! I cannot say enough good things about him. He was efficient, excited, personable and fun! What an asset to Royal Caribbean! More about My Time Dining. We had booked all of our dinner times months before we boarded the ship. We never waited more than a minute or two for our table at our reservation times. There were a few nights that we wanted to go to dinner earlier or later than we originally planned and all we had to do was call the dining room and they made it happen. I would definitely pick My Time Dining again. The food in the main dining room was hit or miss. We didn’t eat anything there that really “wowed” us at all. One night I had the lasagna and found it to be truly awful. Thursday night was “Lobster Night”. My husband and I both had the lobster tail and prime rib. It was “ok”. It seems like RCL should invest more into their main dining room menus. How can the food quality be so different from the specialty restaurants? Seems like they make the food in the main dining room less quality in an effort to get people to go to the specialty places where they charge the additional fee. Not cool Royal Caribbean! Another tip – Eat breakfast at Johnny Rockets! It is “free” and made to order!!! They have French toast, pancakes, breakfast sandwiches, omelets, made to order eggs and great coffee! We ate almost every breakfast there. Sorrento’s pizza is available almost constantly. I found it to be a pretty delicious snack especially after a few drinks – My husband thought it was the worst pizza he’d ever tried. We agreed to disagree on this one. We also enjoyed a few hot dogs at The Dog House. Great afternoon snack and usually with no line. The Pools: This is where I feel you really notice the 6,000 other passengers. Unless you were up really early, it was almost impossible to find a chair in the shade at the main pools. There were signs everywhere that said that pool attendants would remove people’s things if their chairs were vacant for more than 30 minutes. We watched for this and in 7 days we did not see this happen one time! Very frustrating! While in the main pools we felt like we were basically packed into the pools like sardines in a can. You could barely turn around without touching someone else in the pool. The Solarium area was nice but with the air temp of 90+ degrees sometimes, this glass enclosed area became a sauna!!! But it was easier to get a pool chair here (although not many in the shade) and the adult only pool in the Solarium had much cooler water than the main pools. The Solarium Bar is actually upstairs from the pool area. This is also not ideal. Another one of our favorite crew members worked in the Solarium Bar – His name is Wesley and he was awesome! He always greeted my husband by name and was very quick, friendly and efficient! The Elevators: There were times you waited a few minutes but then there were also times there was no wait at all. I guess with 6,000 passengers I expected worse. The Shows: We booked all of our shows months before we boarded also. Here’s a tip - If you have a reservation – plan to get to the show at least a ½ before it is scheduled to start so that you can get you pick of seat locations. The Water Show – Oasis of Dreams – Very entertaining and in a beautiful open air venue at the back of this ship. The breeze that night was refreshing. See it! Rated 4/5 The Ice Show – Frozen in Time – Worth seeing. The show is based on some Hans Christian Anderson stories like the “Ugly Duckling”. Rated 3/5 Come Fly Away – SUPER EXCELLENT! This show was in the main Opal Theater and was Very entertaining and with great effects and music, this was our favorite show. Rated 5/5. Cats – We didn’t see it. We heard from numerous other passengers that it was too long and that many left ½ way through the show. The Headliner Show – I can’t remember the man’s name but he was great. He sang Motown Hits plus other things. He was the only “Headliner” and did the same show all week. The Piano Man at the Schooner Bar was our ABSOLUTE favorite. His name is Peter Ritz and he is phenomenal! He played almost nightly at the Schooner Bar and takes requests! He played and knew almost every song that was asked of him. One night he played my husband and my “wedding song” (It was our 15th Anniversary) and we danced. It was very special. So GO SEE PETER RITZ!!!! You will not be disappointed. The Dazzles club had a group called Muzik Express that played nightly – They were truly awful! The Ship Itself: She is huge! We enjoyed the different neighborhoods but found the “Central Park” area to be extremely warm and had no breeze. I would imagine those balcony suites would not have any breeze either. But it was neat watching birds fly in and out of the trees! The Boardwalk neighborhood was basically the carousel (which only ran at certain times of the day), the Hot Dog Stand, a candy store (that we never saw even open), Sabor, a bar, Ben & Jerry’s and Johnny Rockets. Not really much to do there. We did find it odd that Deck 16 was the only open air deck on the ship accessible to all of the passengers. Deck 15 had the pools but had windows all the way around. Deck 17 was open air also but was for suite members only. This was disappointing since we very rarely even saw any people on this deck. So Deck 16 is the only one with open air and a railing but then ½ the deck has the “smoking section” GROSS! So basically only ½ of deck 16 was open for us to enjoy. I would prefer more open air decks and LESS SMOKING! Speaking of smoking - there were several times we had to leave our balcony because neighbors were smoking. Ugh. It was hard to tell exactly where the smoke was coming from so it was impossible to accurately report it to the crew. We also saw people smoking on their Boardwalk balconies. Other than that, we were very impressed at how clean the ship was in the common areas. We never really saw people cleaning but it was always spic and span. Drinks and Drink Packages: We opted not to get any drink package and to pay “ala carte”. It would’ve cost close to $800 for the two of use to have the Premium Package for the week. After we got back home I “tallied up” our bar tab and we paid $550 in drinks between the 2 of us. This included daily beer, wine, fruity drinks, mixed drinks, 1 trip to Starbucks and a few sodas. We carried 12 bottles of water on the ship and that lasted us the whole week. Unless you really plan to party hard, I would suggest not getting the drink package. We drank at a reasonable rate and were “tipsy” more than a few times for our $550. A suggestion might be to try 1-2 days without the drink package. If you find that you are drinking more than $60-$70 per person/per day you can always add the drink package on later in your trip. FYI: Additional tips are optional, but we found that even giving your bartender $1 extra made a difference. The next time you would visit that bar your drink would be stronger and come faster. Itinerary: We found Labadee to be just “ok”. We opted to just sit on the beach and picked Columbus Cove. We had gone immediately to the Excursion Desk when we boarded the ship to try to get a Cabana on the island. We were told they were $300 and offered to suite guests first. At that price we passed on the Cabana (even though they really were sold out prior to boarding.) We got free beach chairs on Labadee and got their early to make sure we got a spot under some trees. The water was slightly murky. Not the clear turquoise water that you see in other places in the Caribbean. The sand though was white and fine. There were jellyfish in the water and a guest did get stung. They seemed to move out of the area once more people started swimming. The Labadoozee drink is $12 but it was delicious! We ate at the free Royal Caribbean BBQ buffet. It was just “ok”. Behind the pavilion that covered the buffet was a large wall with barbed wire along the top. Seemed sad. Haiti really is a poor country. We imagined throwing all the food over but didn’t imagine that would be allowed. Falmouth was nice. The shopping right outside the ship was great. We opted to go on the Red Stripe Beach excursion. The beach was clean and the staff was excellent. We had a very relaxing time there and got to finally enjoy some pristine turquoise Caribbean water! Well worth the $29 per person! Cozumel was also a great stop. The shopping area right outside the ship was large and the Mexican merchants loved to haggle! We opted to take a Taxi (they are all lined up) to Paradise Beach. The taxi was $15 for the two of use each way. Paradise Beach was fantastic! $3 per person to enter, which got you a beach or pool chair. You were asked to purchase $10 worth of food or beverage per person. We enjoyed THE BEST tacos we’ve ever had here. The pool was giant and cool. The beach was large with lots of shade. Great day! Disembarkment: The whole process ran about an hour behind schedule due to some troubles with customs. Ugh. It seemed like we waited forever in the Opal Theater waiting for our turn to leave. All in all we really had a great time. We would probably not pick to go on Oasis again just because we felt like there were too many people and not enough open deck space. The food could use improvement but then again the entertainment was great. Read Less
1 Helpful Vote
Sail Date: October 2015
When I saw this short cruise on Oasis of the Seas, I jumped at the chance to see this class of ship for myself. I wasn't willing to pay what a 7 nighter is demanding, but the ship was chartered for 3 days prior to this cruise leaving ... Read More
When I saw this short cruise on Oasis of the Seas, I jumped at the chance to see this class of ship for myself. I wasn't willing to pay what a 7 nighter is demanding, but the ship was chartered for 3 days prior to this cruise leaving RCI with days left in the week to fill. So they offered up a 3 day cruise, and I booked it. I couldn't talk my husband into going as he is busy this time of year, and my kids were in school, so my two sisters joined me. We flew into FLL the night before and stayed at the Holiday Inn Express Cruise-Airport. We found the property to be clean and comfortable. This hotel was near the port, and offered an airport shuttle. We opted to rent a car since we had an evening to wander around. The one day rental was only $50.00, I had to put about $15.00 in gas, and when we returned it we grabbed a cab to the terminal for $20.00. I will always rent a car, I like having my own wheels to do what I want when I want. We arrived at the port at around 10:50 am. We were checked in and on board by 11:30. We had to sit in the holding area for just a few minutes and then they let us board. Painless. First stop was to the Park Cafe to try one of the roast beef sandwiches that everyone raves about. Mission accomplished. It was OK. I didn't ever feel the need to have another, I will leave it at that. We wandered the ship and before long it was time to drop our carry ons in our room. We had an ocean view balcony on deck 14. Our room number was 280. Our cabin steward introduced himself right away, and was very pleasant. He took great care of our room. I will say that I was a little concerned with the location of our room, I had picked it and realized after that it was just below the teen club. But we never had a noise issue, the room was a good location for us. I had asked for My Time Dining, but when I got there it was set for traditional each night for 6 pm. I went to see the host to get it fixed. I was surprised at the reaction I received. I was told I really didn't want that option, I should stay with the traditional 6 pm seating. Now mind you, if they had said to me, "Sorry, we are full, you have to stay with what we gave you." It wouldn't have been a big deal. But that isn't what she said to me. She literally told me she didn't recommend My Time Dining, and gave me my paperwork back to dismiss me. I politely insisted, and she did it for me, and that was the end of that. But the interaction was odd. We ate in the American Icon two of the three nights and we were pleased with the service/selection. We ate at Sabor one night. The guac was excellent as was my margarita. But the fajita was pretty bad. I had to look really hard for any traces of chicken. We had lunch at the Park Cafe the first day as I mentioned, it was good. Johnny Rockets which we always enjoy the second day. And the windjammer for lunch on the final day. I do not like the layout of the Windjammer, and I felt like they were lacking on selections. But it was OK. We had our breakfasts in the MDR and that was fine. The shows were all OK, and I spent a little time in the casino and enjoyed that. We didn't get off the ship in Nassau, as the ship was the destination for us this time. My sister enjoyed doing the zip line, but when I went to do it there was about 50 people in line, so I passed on it. The gym facility was disappointing on this ship. Very closed in and very small for the size of the ship. Also, the jogging track is mostly enclosed. I didn't enjoy that. Overall, we enjoyed this cruise. But for me, I think this class of ship is too big. And the way it is laid out, I often felt enclosed. People have said it never felt crowded. Well, I am here to tell you that at times, it is very crowded feeling! You can certainly find areas that are not, but if there is a certain thing you want to do, chances are good many, many others do as well. And getting into shows was harder to do just from sheer volumes of people, as well as trying to use the elevators. I don't mind crowds for the most part, but this trip it seemed excessive to me. Trying to get a soda refill at the machine in the promenade always had a line, and several times the machine wasn't working. I let an employee in Sorrentos next door to the machine know that it wasn't working, and got a very snarky reply that he didn't much care it wasn't working. Well allrighty then! I also wanted to mention that prior to this three day cruise I can't tell you how many times people posted stuff like, "short cruises are booze cruises", "get ready to be in a drunken mob" type stuff. I didn't see any more drinking on this cruise than any of the longer cruises I have taken. People were responsible for the most part. I am 44 years old and past the point of party cruises for myself, but I don't mind when others choose to live it up, but I never felt that vibe on this ship. Oasis of the Seas is a beautiful ship, and well maintained. Most all of the employees were kind and helpful. Would I go on this class of ship again? Probably not, unless it is a too good to pass up deal. But these days, RCI doesn't seem to have deals. Their sales are even expensive. Read Less
2 Helpful Votes
Sail Date: October 2015
We've been on 12 cruises now, all with RCL.. from the oldest ships (sovereign of the seas), and recently we were excited to check out Oasis of the seas, just to say to everyone else.. "we're sailing on the biggest cruise ... Read More
We've been on 12 cruises now, all with RCL.. from the oldest ships (sovereign of the seas), and recently we were excited to check out Oasis of the seas, just to say to everyone else.. "we're sailing on the biggest cruise ship in the world!).. We're going to stick with the slightly smaller ships in the future.. the Oasis class is designed to focus your attention on the inner-core of the ship, where there is a long "shopping mall"-ish promenade and very-nice actual tree-lined central park (you can even hear crickets chirping late at night), but since everything points inwards, there are no views of the ocean when you participate in any activity within the ship. If you book, and you want to see the water, definitely book an ocean view room. Deck 4 is open to the water, but the lifeboats are blocking the entire view except for the back of the ship. At the top (where the pools are), you are over 15 stories high, so the water is so far down you feel like you're looking at it from the top of a condominium building.. It's a beautiful ship, but it feels overcrowded and "cold" when compared to the Freedom class or the beautiful Radiance class of ships.. Here's a quick summary: FOOD: The main dining room is very good, avoid the buffer (windjammer). It should be called the "peoplejammer". If you go to the buffet, scour to find a seat quickly, and have one of your party claim it while the rest get food, or you'll be stuck with your plate of cold hot-dogs or luke-warm hamburgers without a place to sit :) They seem to LOVE serving hot-dogs on the entire royal Caribbean fleet for some reason, not sure why. Whoever is the "chef" at those windjammer buffet's should be thrown overboard. ENTERTAINMENT: The Oasis lacks a central atrium, like conventional ships. Those typically have a violin quartet, etc.. Instead the internal venues of the ship feature a comedy club, showroom, etc. The shows are what you would expect, very good and are obviously a main feature of the Oasis ships, so see as many as possible. Also.. (as other reviews have stated), there are over 5000 people on this ship with you.. if you decide to see a show last minute, you better hope 4998 other people aren't thinking the same thing.. (They recommend "show reservations", which book quickly, so do that FIRST thing when you get on if you can). CABIN: We've had suites, oceans, and insides on the various classes.. on this ship we had an interior, which was very roomy and nicer than most other ships. It's nice the bathroom has a real sliding shower door instead of the flimsy curtains the smaller ships had. The only complaint was the A/C randomly goes from freezing to sweating without touching the controls.. it seems that the fast the ship is moving, the colder the room is.. as you get to the ports, the room started getting too hot. The staff wasn't as friendly on this ship as the others.. they really didn't seem happy at all, but maybe they were just all in a bad mood at the same time. It kinda sucks that RC forces all the gratuities on your bill now, because in my opinion almost nobody earned them this time.. OVERALL: No doubt it's a great ship. Especially if you don't want to see the water too much or you get seasick. That's because you mostly feel like you are in a condominium building (that contains a shopping mall and integrated park). It's something (for experienced cruisers) you should do at least one, but I doubt you'll want to repeat it. If you haven't cruised before, I recommend you look for a slightly smaller ship (The freedom class or Radiance class) and try to get a really good price, and I think you'll enjoy it more and have more of a perspective for future cruising. The price premium for the Oasis vessel just isn't worth it to me.. SECRET!! A great place to watch the ship leave is at the front of the ship (Deck 17 if I remember), go through the "kids zone" and follow the signs for the "Solar Deck"..You'll walk past a few staterooms and a door will lead to the front of the ship. It's one of the only places where you can get to the outside of the ship and be the "king of the world". The other great place to actually "see the ocean" is the back of the ship on Deck 4 (jogging track). Read Less
Sail Date: October 2015
FIrst, it has to be said this ship is spectacular. The atmosphere created by the entertainment staff at the parades, shows (including a first-class but under-appreciated full-scale production of Andrew Lloyd Webber's Cats) isn't ... Read More
FIrst, it has to be said this ship is spectacular. The atmosphere created by the entertainment staff at the parades, shows (including a first-class but under-appreciated full-scale production of Andrew Lloyd Webber's Cats) isn't to be experienced anywhere else, except maybe if you were to attend an opening ceremony at the Olympics. The speciality restaurants have some of the best food I've ever tasted, the photographers are producing real art, and the programme of events is unrivalled by the other cruise lines I've experienced. I was worried it would be far too big but it's very well laid out and you find your routine and preferred places very easily and quickly. However, the service is generally appalling. If you go to the speciality restaurants, you'll experience service that would make Cunard sweat in its attentiveness and friendliness. The rest of the ship you can guarantee are fed up of having to serve passengers. I have to single out a woman serving in the Park Café (who conveniently was obsucring her name badge), who yelled at me about the proper way to queue. The thing is, it's not obvious where you should be queuing, and the people around me were reading the menu and not waiting to be served and soon cleared when they heard her tirade. She refused to acknowledge she had shouted at all and pressed me for my order. Also at the cake counter in Park Cafe was a man who muttered "for crying out loud" when I went to ask to be served while he was trying to leave his station. Worst of all was the disembarkation procedure. I had to join the cruise halfway through as I missed the sailing at Fort Lauderdale so I had to leave the ship first. I and the rest of us in the same position were horrified by the way we were treated. Attempts to ask this woman questions were met with "Just get in there" as she shoved a hand in the air towards the Champagne Bar and walked on her heel. Many other people were left bewildered by her too as she just wasn't willing to listen to any queries. The note we got telling us to leave early and explaining we would have only 15 minutes for breakfast was hostile in its tone, and when the crew member came to the gangway to say "Get them off", our humiliation was complete. It's a great ship and if you are willing to stand your ground and fight back you'll have a great time, but they have a real staff issue to address if they're to keep charging what they do. If you have any trouble with Rising Tide bar, go to Champagne bar instead. They seem to be in charge and had a word when Rising Tide refused to make my friend's cocktail without explanation. Read Less
3 Helpful Votes
Sail Date: October 2015
First, let me say that the Concierge in the Suite Lounge were fabulous, as was the food. However, between finding someone else's underwear in our cabin, the failure of the embarcation staff to make sure our beverage package stickers ... Read More
First, let me say that the Concierge in the Suite Lounge were fabulous, as was the food. However, between finding someone else's underwear in our cabin, the failure of the embarcation staff to make sure our beverage package stickers were on our card (resulting in being charged twice for almost $500), did start things off very well. Then the spa experience - not very relaxing. The sales pitch for the Thermal Suite with 2 house of exclusive hot tub with special minerals was promising, but actually trying to use it was an ordeal. There were only 4 heated beds, and the front stafhadno idea how many people were using them at anytime. Then the hot tub - it was pre filed with who knows what (no option to customize the salts and minerals for a particular purpose), no water or any other amenity in the room - just two towels. No instructions were given on its use. The staff just did not care. Thy tried T change our appointment twice for thir convenience. Have NEVER had this experience before. First excursion in Nassau, the people never showed up to escort us,and would not respond to e-mail or calls from the ship staff. Unbelievable. Finally, at 7:15 am on Saturday, a demanding and rude man banged on the door and rang the doorbell, saying he must be admitted right then to check the mini bar. This was the second time this week that he did this. Read Less
Sail Date: October 2015
The ship is absolutely amazing, the room was also very nice. Our room attendant was fantastic and always eager to help! We ate in the dining room on only the 1st and last nights, the service here was also quite nice. We did ... Read More
The ship is absolutely amazing, the room was also very nice. Our room attendant was fantastic and always eager to help! We ate in the dining room on only the 1st and last nights, the service here was also quite nice. We did experience a number of issues in the Buffet (Windjammer Marketplace), there were times when we couldn't get anyone's attention for some drinks (skim milk was hard to come by?). The staff often was more concerned with getting the tables cleaned, then they were making sure everyone was taken care of (this was experienced on more than one occasion during the 7 days). On our first morning (Sunday), we had requested some breakfast between 7:30 and 8, and it was never delivered (the say was for the room next door). We went down and talked to Guest Services and they worked to resolve the situation -- the next two mornings we received phone calls prior to breakfast being brought up. On the third day, they were about 20 mins late. After this we just elected to use the Windjammer for breakfast instead. On other cruises we have taken (other companies), you were able to find areas of quiet. This ship being so large, and so crowed, there was literally nowhere to find any type of piece and quiet -- even the card room was crowded. The ship is an amazing wonder with its size and facilities, but I think it works against them. Two of the three stops we had were very nice (St. Thomas and St. Maarten), Nassau while I am sure it is quite nice, it was Sunday when we arrived, and nothing going on in the town we stopped at, seems that this could have been timed better? The entertainment on the ship was a good deal of fun, had we not made reservations for everything, we would have missed out. The comedy shows were a great deal of fun!! Read Less
1 Helpful Vote
Sail Date: November 2015
This was my wife and I 24th cruise overall and 13 with RCL in fact this cruise made us Diamond. We have enjoyed RCL through the years however there seems to be a growing trend of lack of loyalty and consistancy on their part. I understand ... Read More
This was my wife and I 24th cruise overall and 13 with RCL in fact this cruise made us Diamond. We have enjoyed RCL through the years however there seems to be a growing trend of lack of loyalty and consistancy on their part. I understand the lines desire to lure younger age passengers and suite guest, i.e. Let's do away with the staple Viking Crown lounge and make suite restaurant. That's fine the ship is a money maker and every square inch has to produce as such. But I just want to put a few things out that really hurts RCL customer service IMO. First it used to be you could get WOW cards to recognize an employee just about anywhere on the ship. You would get it then write down the employee name and what they had done to be recognized for their "gold anchor service". Then simply put the card in a mail drop at guest services. Well through the years this simple process has become such a daunting task I doubt we will do it anymore. We have been told on previous cruises the following, --while at port check in,,"get it on the ship" --while at guest service,"you get it from the port check in agent. We have been told from guest services,"you have to give it to the employee you are recognizing". Now if this is an employee that you seen once and was exceptional how do I find him/her on a ship with 6000 guest and 2100 crew. Then on previous RCL cruise we have heard the song living next door to Alice, it's a crowd pleaser in the pub in this case the Globe and Atlas. We have requested it on RCL cruises and NEVER had an issue. We took our 2 grown children their spouses and 2 friends joined us for their very first cruise. So wanting to give them the same enjoyment we have had at midnight we gave the guitar man $5.00 and requested the song. At 12:30 am I returned and asked him when he would get around to the song,his reply was he could not play it due to children around. I looked around and saw no children then I exited globe and atlas and did not see any children. I returned to him and advised him the area was clear from any children. He then told me he "had to clear the song through the cruise director". What? It's 12:30 in the morning in a bar on a cruise ship. I also attended and participated in the Quest which loyal to Royal folks know is the very rowdy adult scavenger hunt that the cruis director emcees. I doubt very seriously after seeing him emcee the quest that he had issues with a song requested by 8 guest in a bar after midnight. We never heard the song we only have heard and know from RCL cruises. Then the bar staff were also on some nights and off others. I understand everyone is going to have off days/nights but it was very strange with this crew on Oasis of the seas. 5of us had premium drink packages. We pretty much used boleros globe and atlas and the on air bars. Service in globe was very slow each time. The on air bar was quick some nights then others with only 6 or 7 guest inside it literally took 10-15 minutes to order a cocktail. Boleros times were consistent but one night Ernesto was great others he acted like he didn't even want to know you Alejandro the other boleros bartender was the same way. Very hit or miss. The embarkation in port Everglades was also frustrating. We all sat in our teir groups until 12:05 pm before they allowed us to board. Now this could be out of RCL control but we usually are onboard around 11:30 am on oasis and allure. The issue is the higher your teir the sooner you board simple right. Nope RCL opened both gangways and let gold and first timers go to left gangway while pinnacle and suites and the others went in the right gangway, goodbye priority boarding. RCL wants us loyal to Royal but not the other way around. The food in the MDR was good each night which I can't say about the windjammer. On several lunch trips I tried something to not take another bite. I am not a foodie and will eat about anything so for me to say it was bad, it was bad. So we did wipeout cafe and park cafe for lunch. They were better but really wipeout wasn't far off the food quality of the windjammer. Dive show was good as were the shows in the theater we did not go to Cats since RCL cancelled our original show time and moved us to day 7 at 2:pm. In reality I doubt we would have went due to the consistancy of it's pretty out of place on cruise ship reviews I read on this site. Disembarkation was a breeze as we walked off with our luggage at 8:am. We were on the road to the airport by 9:am. All in all it feels like RCL is slipping and has lost a great deal of consistancy across the line. I understand they employ tons of folks and cruise the globe but the training should create a better level of consistancy. This has irritated us to the point that the last couple of New Year's Eve has found us on RCL ,while this year we shall ring in the new year on our first ever princess cruise. Read Less
1 Helpful Vote
Sail Date: November 2015
Initial check-in operations were satisfactory and, albeit crowded, the management personnel of the process re-directed traffic to drive the efficiency of the process for the passengers awaiting to check-in. Upon boarding the ship, we were ... Read More
Initial check-in operations were satisfactory and, albeit crowded, the management personnel of the process re-directed traffic to drive the efficiency of the process for the passengers awaiting to check-in. Upon boarding the ship, we were very impressed with the expanse and facilities on the Royal Promenade. Allowing for staterooms to be immediately available upon boarding was very nice (boarded at approximately 2:30pm) especially with a family and baggage. Upon entering the stateroom, it had somewhat of a urine odor, however we decided to dismiss it initially due to being in port and all of the activity taking place. Of our three checked bags, only two arrived timely and we needed to wait beyond our dinner time -- and having already set sail -- to receive the bag containing our children's clothes. Our stateroom attendant, O'neil, was attentive to this issue once it known to him. Nonetheless it caused for mild inconvenience and unnecessary worry as to whether or not we would receive this bag or if it was left behind. The host that sat us the first night of the cruise walked us all around the dining room as he was not sure of the table location -- somewhat inconvenient. The waiter that night of the cruise was pleasant, but pushy when it came to ordering food for our children (we sat at Table #279). By pushy I mean, we ordered our childrens' food and were told that would be too much so he was going to bring what was appropriate for them so as to not over-order. Subsequent evenings we sat at Table #274 and Table #275 with server Mischell and assistant server Zimroy. These two as a team re-imaged our dining room experience as they were attentive to our schedule and palates. Mischell and Zimroy should be applauded for upholding a profound level of customer service. Other food and beverage comments are mixed in tone. We thoroughly enjoyed the breakfast and lunch offerings at the Park Cafe -- well done! However we were not impressed by the powdered eggs for scrambled egg dishes at other dining venues. Sorrento's Pizza and Cafe Promenade were always providing fresh food and offered a consistent product. However, we were thoroughly disappointed with Sabor. This was going to be our first try of a specialty restaurant and would dictate if we would try further specialty restaurants throughout our cruise. With a 5:30pm reservation at Sabor, we arrived on-time at the host stand. After standing there with my family for nearly 5 minutes awaiting to be greeted, we only were acknowledged by the restaurant's wait staff by a head nod and then they went back to socializing with one another. As a customer of both the cruise line and Sabor restaurant, I do not expect that I should have to ask to be seated --- especially at a venue that causes me to incur an additional charge to my vacation. Needless to say, we left the restaurant and decided that this would be our one and only attempt at a specialty restaurant given the lack of service that existed starting at the host stand. Knowing that the main dining rooms fill quickly, we did not want to encounter other poor service and have to continually revert to a wait at the main dining room -- thus chose the main dining option nightly for the remainder of the cruise. Pool and deck areas need much more attention. Having two 4 year olds traveling with us, we naturally migrated towards the kid pool area with other families. First off, clear signage exists that states 'No Running', 'No Jumping', and 'No Food/Drink' in the pool. Needless to say, with the absence of a lifeguard, these rules were NEVER enforced. More than once I had to either comfort my child who was knocked over, jumped on or nearby in the pool, because these rules were not enforced. I would venture to guess if this transpired at the pool area for adults that it would not have been tolerated for long. That being said, it is understandable that children run and not all parents support strict adherence to posted rules. However, I mention this concern as it relates to liability that Royal Caribbean assumes in providing this area to guests and - hence - posts these rules so as to limit their liability should something occur. Therefore, they should be enforced accordingly. As it relates to pool deck maintenance, standing water needs to be cleared on a much more frequent basis. If it was done once an hour during our cruise, that would be saying a lot. Not to mention, food, plates, and food that existed on the pool deck and in the pool itself was not acceptable whatsoever. There is no basin or garbage location for people to take these finished items to and you are completely dependent upon a pool attendant to clean it up. On a ship with thousands of guests, it does not take very long to accumulate these items in a concentrated area. Between the standing water and food/plate obstacles, the pool deck becomes slippery and akin to an obstacle course at times. Revisiting the quality of the stateroom, we were pleasantly surprised prior to embarkation day that we were moved from Stateroom #10324 to Stateroom #7330 (a family balcony room). After the first few evenings, we noticed a very loud sound that sounded like ice constantly being dumped from an ice chest. I got up to use the bathroom in the middle of the night and heard the sound louder than ever before and finally identified it. It was the sound of the plumbing from other guests using their toilets. I understand the vacuum-type system that is used to flush these toilets and also understand that the location of our stateroom (aft ship) was probably the 'end of the line' towards the collection tanks and where the vacuum pressure could be heard the loudest. What was most disturbing was what occurred on one of the later days of our cruise during the morning bathroom visit. Upon lifting the toilet seat, there was floating fecal matter in the toilet water along with black sediment lining the entire toilet bowl. I took photos of this and furnished them at once to the Guest Service desk. To their credit, they did call the appropriate parties to facilitate a solution --- however it was not a solution that should have been called for in the first place. All told, after the pluming was inspected/cleaned and housekeeping 'deep cleaned' our bathroom, it INSTANTLY gave the stateroom and bathroom a clean odor for the remainder of the cruise. Another stateroom item to mention was the balcony drainage. As one knows, standing water invites bugs --- especially in Caribbean ports. There was a rag that was purposely placed day after day that blocked water from draining aft off of the balcony gutter against the safety glass. With that rag not in place, the water would have drained near the rock wall steps and most likely routed overboard or other intended collection point. Additionally, the curtains in the stateroom were clearly sun-beaten as there were cracks in the vinyl portion intended to block the ambient light. Deep cleaning of staterooms does not seem to occur between guests. Upon check-in, we found a bottle cap on the floor under the chair at the desk in our stateroom that was not ours as we had not even opened our luggage yet. Purposely, we left it on the floor to assess the detail to cleaning and housekeeping. This cap remained until we walked out of our room on the 14th to disembark. Furthermore, we went to have breakfast before checkout on the 14th and left two carry-on backs in our stateroom. Upon returning to retrieve them and do a 'final check', the stateroom was already cleaned and turned over for the new guests. What that tells me is that a deep cleaning does not occur between guests -- not all linens, comforters, or pillows are stripped. Also, a thorough vacuuming does not occur because -- after all -- that bottle cap still resided in its original position where we found it a week earlier. Although, the bathroom was yet to be cleaned so that may have had a better chance of actually being cleaned properly between guests. Over the course of our cruise, we took in the Oasis of Dream show several times as it was very convenient to our stateroom location -- and it fascinated our children as well. The cast in-training along with the main cast were extremely entertaining and did an excellent job. We also very much enjoyed Come Fly With Me, Frozen in Time, and Cats. Maybe a suggestion would be to offer more movie showings in the Aqua Theatre when it is not being used for other purposes. Also, I attended the All Access Tour. This was EXCELLENT and our tour guide Erica was very informative, friendly, and made it worth the $150 paid for the experience. Furthermore, the Captain's Corner was an excellent concept to be coupled with the informational videos of ship technical information presented on the 'Bridge Fact' segments on RCTV. Additionally, our daughters thoroughly enjoyed the carousel and we rode it probably two dozen times over the course of the week. Overall, departure planning was adequate, but not without its challenges. Following the suggested practice, I completed the Departure Survey prior to Tuesday on our stateroom television. I had selected a desired departure time of 8:30am-9:00am so as to accommodate my airport transfer timing. When we received our luggage tags, we were given tag #69. This translated to an 11:15am departure time --- which would not be suitable for my planned flight back home from FLL. In watching the 14 minute departure video, it said to contact Guest Services if you needed to change your departure time. I picked up my stateroom phone and asked for a time change. The operator told me that I had to either accept my departure group time or participate in Express Check-Out -- contrary to what the departure video said. Traveling with 6 bags and two toddlers, Express Check-Out posed a distinct challenge. I again had to go to the Guest Services desk, wait in line, and finally got a representative that seemed to care and she gave us a more suitable tag and departure time. Bottom line: I played by the rules and had to, again, take time out of my vacation to find a solution to a problem that should not have been a problem in the first place. An item of note as it relates to the Labadee port are beach towel provisions. From previous cruises on another cruise line with a private port (Disney's Castaway Cay), towels were provided throughout the port's beach areas. However, there was no wide swath communication about having to get towels onboard prior to disembarking for the island. So my family did not have towels and thus limited our activities. Based on where the beach area is compared to where the dock is, going back to get towels would be inconvenient and futile. Yet when we arrived in Falmouth, we docked beside Navigator of the Seas. Navigator had a tent set up at the bottom of the gangway for guests to get towels. Again, not publicized nor made clearly available by the Oasis. Overall, our cruise vacation allotted us the opportunity to explore new places in the Caribbean and gave us time to bond as a family away from our normal hustle-and-bustle lifestyle. The Oasis of the Seas is a beautiful ship, but needs to revisit its staffs' commitment to providing first-class customer service. Our most recent cruise vacation was in January 2015 on the Disney Fantasy. Comparing the price we paid for a last-minute Disney cruise ($3200, 7-day Eastern Caribbean, family of 4, balcony stateroom, and pre-paid gratuities) to this cruise, I feel as though the value for this cruise was sub-par. This sub-par experience is primarily based on service levels of the staff along with the service level of the infrastructure. Professionally, I work in a service-based industry. I am confident that my performance, and the performance of my direct reports, directly impacts the opinion of our customers and their willingness to invest their hard-earned money into our product again and again. That being said, I feel as though the size of this ship causes for the service level to degrade below the competition. When booking this cruise, I was between another Disney and this. In doing my due diligence with friends and co-workers, I was told "If you liked Disney, you'll be right at home with Royal Caribbean." Needless to say, I came to our cruise with high expectations but was fairly underwhelmed in the end. That being said, my opinion of the Royal Caribbean product is not what was echoed by my peers during my booking process. I would like to keep an open mind and possibly try a Quantum-class ship out of Bayonne. However, it will only be after I restore my faith in a cruise vacation through a Disney cruise where their product is consistently outperforming other cruise lines AND carefully review Cruisecritic.com - and peer reviewing websites - to see what recent guest experiences are on Royal Caribbean. I've looked at these websites since we arrived home last night and it seems like my aforementioned comments regarding Royal Caribbean's lack of customer service onboard is growing to be a problem. Again, not a terrible vacation, but it certainly could have been better. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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