I have cruised a dozen or more times over the years and this is absolutely the worst cruise ever. The cruise was meant to be special for us because last year I was diagnosed with stage 4 throat cancer which had spread to my lymph system. ... Read More
I have cruised a dozen or more times over the years and this is absolutely the worst cruise ever. The cruise was meant to be special for us because last year I was diagnosed with stage 4 throat cancer which had spread to my lymph system. Although a rapidly growing cancer I received aggressive chemo and radiation therapies at Moffitt Cancer Center, here in Tampa and, I am on my way to recovery, I hope. The cruise was to celebrate life with my younger wife ( I'll explain why that's an important point later) and my two young daughters, aged 5 and 3.
We had a couple of incidents with the photo people who were very rude and disrespectful, the chastised us for taking pictures on our cell phone. I mean chastised, not addressed or spoken to. We weren't even taking pictures of their special displays or backdrops, I was taking pictures of my kids in front of the Christmas tree and the car, both on permanent display. Not moments later, one of their staff was using a passengers cell phone to take HER pictures in front of the same display but, of course, she was a young woman, and I a man, my wife captured a video of him doing this.
My wife is significantly younger than me, I am 63, she is 30. Now the point from earlier, it would appear because of our age difference that the photo staff didn't place us together and, on a couple of occasions I watched the openly flirt with her, I mean full on hitting on her. I'm not an insecure man, and I am glad they find her attractive, but it was typical of their unprofessional service.
We decided to complain to customer service, mainly about the rude and discourteous way we were spoken to regarding the taking of pictures and how they selectively applied their rules to guests who were male or less attractive. Customer service told me they would have the photo manager Robert, meet with us to discuss our issues - he never showed up. Instead, Robert sent someone else, a female, who listed, never commented, and told me if I wanted I could write a letter to Robert. I still have her hand written note with his name on it. I never heard from anyone in photo again. I thought, when it was a female who came to meet with us that she would be more open to the nature of our complaints, but sadly, no. Customer service sent a bottle of wine to our cabin the next day which, although a nice gesture, I returned because we don't drink alcohol.
Side notes: the food was terrible, high school cafeteria food is of a better standard, even in the main dining room the food was often cold, even the coffee! The food in the Windjammer was horrid, it forces you to spend additional money to eat in the specialty restaurants just to get something good, which may be Royal's intention. We had a brand new matching set of three Nautica cases, they got on the ship unscathed, but were literally destroyed in the process of getting them off the ship. Somewhere between being placed outside our cabin on the last night to picking them up in the luggage hall the next morning they were trashed - dents in all the corners of the hard sided cases, broken handles, deep scratches. We have pictures whic we will be glad to post up.
All in all, a horrible cruise with the worst customer service ever. We were gold members at the start of the cruise and platinum members now, but that's as far as it will go because I cannot see wasting good money for bad service, and will likely never sail Royal Caribbean again. Read Less