12 Helpful Votes
Sail Date: July 2018
This is my 3rd time on the beautiful Oasis. I have also sailed on her sister ship the Allure. As far as ships go, the Oasis is awesome. The Aqua Show and the Ice Show are fantastic. I think the Broadway show Cats the Musical is a poor ... Read More
This is my 3rd time on the beautiful Oasis. I have also sailed on her sister ship the Allure. As far as ships go, the Oasis is awesome. The Aqua Show and the Ice Show are fantastic. I think the Broadway show Cats the Musical is a poor choice for a cruise and not only was the theater not full but more than half of the guests left mid-show...not because the performers were not talented but because the show is just weird. As far as my overall experience, let me just share that I am almost a "diamond plus" member for RCCL and I have been very loyal to their brand for almost 20 years. Not any more! I was appalled at the constant "nickel and diming". I knew in advance that for the four cabins I was paying for (3 central park balconies and one junior suite) that with the alcohol package, specialty dining, excursions etc. that I would be paying just about $20,000.00 for the cruise. Little did I know that where popcorn used to be free, they now charge your $2.50 (plus 18% service fee) for a tiny little bag. Room service used to be free - now $7.95 plus the 18% service fee. My spin class had a $20 charge but then they added the 18% service fee (and the instructor was horrible - didn't even stretch us at the end of class. When questioned about not stretching he said that in "boot camp" - which also has a surcharge, they will stretch me!!!). When have any of you ever paid your aerobics instructor a tip? Toooooo Much! Cupcake class - surcharge, sushi class - surcharge, tour of the kitchen (used to be free) - now $30 plus 18%, craft workshop - surcharge, card making - surcharge, body sculpt - surcharge, spin class - surcharge, yoga - surcharge, wine tasting - surcharge - even with the alcohol package!!!! I would much prefer that I was charged $22,000 (vs. $20,000) and EVERYTHING (with the exception of specialty dining, alcohol and gambling) was included. On to the never ending service charges.... Years ago, staff members worked very hard to secure their tip. These were the days when service was excellent. The harder the staff member worked to make your vacation as perfect as possible, the more money they made. About 8 years ago, the cruise lines decided to change this and offer prepaid gratuities. This wasn't such a bad concept because it alleviated the need to hand out cash on the last night to all that helped make your trip special. This has completely taken a wrong turn! For this trip, I prepaid ALL gratuities for my entire crew. Because I know that these service fees are shared among the entire crew, I always bring a few hundred dollars in singles to hand out to the staff member that does something "special". I paid so many service fees, I gave up on handing out the singles. My one specialty dining waitress even suggested that I tip her because she will not see the 18% that I prepaid. If I am paying $180 in specialty dining service charges and the waitress is not seeing any of it (or very little), then where is it going? Do I really need to tip her more one top of the $180? The very last night, My cabin steward gave me an envelope that said "tip,tip hooray" for extra good service. Yes, he did a good job but he was already tipped when I prepaid my gratuities. Do I need to give more than the prepaid amount when he was just doing his job - nothing more, nothing less? You cannot have it both ways Royal - either remove the auto-gratuities - which will promote the excellent customer service you once offered - where your staff earned their tips...or put it in place for your cabin stewards and wait staff ONLY! My next cruise will be with Norwegian Cruise Lines. I like the concept of FREE alcohol, gratuity, excursions, internet and specialty dining!!! Ps. I prepaid the arcade card for my teens to get the online discount - at least half of the games were not in working order. Pay a little extra and buy the arcade cards on ship so you don't overbuy like I did. Read Less
1 Helpful Vote
Sail Date: July 2018
We sailed on the Oasis of the Sea to the Western Caribbean but Tropical storm Beryl had threatened to make it an Eastern Caribbean cruise BUT at embarkation it changed back to the original cruise schedule. So some fun of "where are we ... Read More
We sailed on the Oasis of the Sea to the Western Caribbean but Tropical storm Beryl had threatened to make it an Eastern Caribbean cruise BUT at embarkation it changed back to the original cruise schedule. So some fun of "where are we going?" BUT MAKE SURE TO HAVE SETSAIL PAPERWORK HANDY!! It makes it much smoother. I think the A/C didn't work in any area of the ship. Hallways, stairways, elevators were extremely warm. Even the areas NOT next to exit doors, by the pool, etc. I usually carry a sweater or jacket but the only place I needed it was for the ice show. There are a lot of activities to do onboard but the hours of operation seem small, especially when you realize it has 4000+ guests to accommodate. Always read the daily newsletter they leave on the door. I only booked an interior cabin because we are hardly in it. Why waste extra money on the room you are barely in? Save it for activities, excursions or beverages. But it smelled funny, like septic from the bathroom. I didn't notice as much in my parents balcony room. We were on the 9th floor & their balcony was the 10th. Even on the 9th floor we had white noise hum of the engines! I knew when we were in port because it was quiet. I didn't hear much hallway noise in the room so that was good. I highly recommend scheduling with the MyTime dining or the wait can be extremely long. It is worth it to go to the Main Dining & get pampered with your meals. Who wants to go to the buffet & serve yourself? And the food in the Main Dining is fabulous. Different choices every night. My son joked that he'd hate to be the guy that has the job to change out the menus daily. The shows are ok but not outstanding. No kid (mine is 18) wants to sit for 2+ hours for Cats even with an intermission. The shows were themed for young (under 12) or adults. You won't find a new show every evening. But don't miss the show outside at the Aqua Theater. And make sure to schedule dinner & show times so you don't overlap. It was usually an hour or longer for dinner (it shows to allow up to 2 hours) but it did cover appetizers, main course, & dessert. Go to the Spa Pamper Party & get a great deal on a Spa package!! I loved mine, it covered 7 massages for $99. My son did the Men's package also for $99 & enjoyed the arm & hand massage. Disembarkation was a major joke. Horribly organized & SLOW. Pay the $10 to the porter to haul your luggage & skip the long line after you get to pick up your luggage. Read Less
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1 Helpful Vote
Sail Date: July 2018
THE UGLY: I would first say that you should not book PRE or POST hotel via the cruise line. They put us up at the Park Inn by Radisson, which they referred to as a resort, well I guess they have never tour this hotel. It is a run down, ... Read More
THE UGLY: I would first say that you should not book PRE or POST hotel via the cruise line. They put us up at the Park Inn by Radisson, which they referred to as a resort, well I guess they have never tour this hotel. It is a run down, filthy, unsafe place that has a staff that could care less. And after a wonderful week on a cruise ship we had to stay here again. When we got off the ship at about 9am we where shuttled back to the same hotel, who refused to check us in until after 4:30pm because there check in time was 4pm. while waiting in there lobby we were told we could not use there pool, or internet cause we were not officially guest, and having no place to put our luggage we were stuck in there lobby until checked in. THE BAD: 2 of the 3 excursions were a waste of time. The Labadee Jet Ski is for beginners only they don't have it grouped experience riders and I spent most of my time waiting on the group and being told to shut my Jet ski off. Falmouth Jamaica was even worse, most of the time was spend just waiting on guides to take us to another line. meeting time was 1045am waited in covered area with a 500 other people and when you ask were you need to go, some one would tell you they will call your group soon. Left meeting area (on a different bus then our group) just before 12 NOON. was taken to the CHUKKA facility to go zip lining, rafting, lunch and swimming. The guides on the zip line and tubing were rude to most our group. lunch was underwhelming and I left hungry, and didn't have time to go swimming because of there disorganization . Each of these guides emphasized tipping and to be honest I didn't tip them. I did make sure the lady who was keeping the bathroom clean was tipped because she took pride in making sure they were very nice. THE GOOD: let just go to the GGGREAT THE GGGREAT:) Will start with the 3rd excursion Cozumel Mexico we went to EXPLOR in Playa DEL Carmen. This by far was my favorite, well organized from the beginning to the end. our guide Alberto was great he was there ever time you needed him. First part was the 3+ hours of Zip lining was way to cool, and worth every calorie burned. from the views to the actual zipps to the water landing zipps loved loved loved this excursion. Next was the ATV buggies were ok but on a controlled track so fun was limited. Lunch was next, they had a huge spread of food and it included fresh cooked hamburgers and steak. Next was the rafting and swimming in the caves it was wonderful but to short, but only because the time we have to allow to get back to the ship. I would do this excursion again well worth the money. The main dining room has all ways been my preferred dining option, because people like our server John (Table #434 late) works hard for you to have a great time and experience, great job and thank you John. Another person who made this a cruise to remember is a FLOW RIDER staff member for spending the time not only with me but every one he help on his shift at the Flow rider. I wish I could remember his name (I am sure he knows who he is and the good job he does). Overall this was a good cruise and if RCI would address information issues it would have been absolutely a great cruises. Read Less
Sail Date: July 2018
Big ship, pretty, clean, friendly staff, not many activities or variety, food wasn't great, did not feel like it was very fresh all the time. The shows were AWESOME, the waiters at the main dining room were very attentive as well as ... Read More
Big ship, pretty, clean, friendly staff, not many activities or variety, food wasn't great, did not feel like it was very fresh all the time. The shows were AWESOME, the waiters at the main dining room were very attentive as well as the cabin steward. Towel stations were not always open, which sucked. Having a 16 years and older area (the solarium) is cool, but it could also be 18 or 21 and up (did not have any problems with it though). I would recommend including more activities for diverse cultures, i/e more music, salsa lessons, Caribbean beats, Irish dance, something fun and innovative that inspires the guests to try something new. Less ridiculous prices and better photography crew. Some of the pictures they took from us were out of focus or out of the background area, plus the price to pay to get the pictures was too high. It should be more accessible so that all families can afford to bring home their vacation pictures and memories. It was a good experience overall. Read Less
2 Helpful Votes
Sail Date: July 2018
One of the bigger ships from Royal Carribean - the customer service was exceptional, the staff was friendly and courteous and the food quality tad above average. Lot of activities and plenty to do for families with kids. Separate sections ... Read More
One of the bigger ships from Royal Carribean - the customer service was exceptional, the staff was friendly and courteous and the food quality tad above average. Lot of activities and plenty to do for families with kids. Separate sections for teen and kids activities. I would recommend spend few hours on the first day to acclimatize yourself with the ship as it has lot of places to explore.Crowded ( 6,475 cruisers) and if you plan to attend shows, you need to reserve seats before hand and show up 30 minutes before the show time to get good seats. One thing I didn’t like was that RC loves to nickel and dime on extras; great example - box of popcorn for $2.50 and 18 % gratuity on top of it. I am not a first time cruiser so was a little disapppointed and surprised by some the antics RC uses. Read Less
2 Helpful Votes
Sail Date: July 2018
My family (ages 52,46,50 and 21) chose the Oasis based on what it has to offer. The size of the ship, rock climbing walls, flow rider, zip line, ice skating and the distinct neighborhood themes are all very alluring when shopping for a ... Read More
My family (ages 52,46,50 and 21) chose the Oasis based on what it has to offer. The size of the ship, rock climbing walls, flow rider, zip line, ice skating and the distinct neighborhood themes are all very alluring when shopping for a cruise. We have cruised on 11 other ships but will not do an Oasis class cruise again. Here's why with positives followed by negatives: Quality of food at the seated dining was good. Breakfast selection was good and omelettes were awesome. The ship itself is amazing. It's clean and after over 10 years in service it has minimal signs of wear. Embarkation and disembarkation was seamless. Staff was friendly and for the most part helpful. The theater is larger than normal and ship layout makes sense once you get situated. Our room was conveniently located with no major complaints with the hardware. We enjoyed central park in the morning and the solarium area is nice for those that want quiet (if you can find a seat). Negatives: massive crowds of people everywhere!! (5,500 passengers to be exact). RCL tried to account for this with the design of the ship and different venues but fails on many accounts. All those things you want to do (zip line, climbing wall, flow rider, etc). Well guess what? Everyone else wants to do them too! The gym was always packed, Windjammer buffet is always packed and I didn't like having to schedule our shows. A looped message in the Windjammer reminds people to eat and get out so other guests can enjoy the mediocre buffet food. Buffet food was not as good as Holland America or Carnival. For the shows you need to form a line 40 minutes before to get a good seat....While waiting, RCL plays a looped message reminding you not to reserve seats but then they reserve seats for Diamond class and others....really RCL? Our room steward was good but he was working on his tip so hard that after the second day it was very irritating and we wanted to avoid him all together! The gym was poorly laid out and always packed with many people sitting on equipment and texting. Drinking fountain was broken. The elevators were glitchy and lights do not illuminate after pressing buttons repeatedly. The mobile phone app was completely useless and inaccurate. We gave up and used the cruise compass. There were 3 events that we wanted to do but found were cancelled. Many people showed up and were disappointed. The parades in the promenade are goofy with many made up characters that no one can relate to. The broadway show CATS is a complete waste of time and many people left. Unless you absolutely love broadway style entertainment I suggest skipping it. RCL is trying to be world class but misses the mark on enjoyable entertainment for the masses when compared to other cruise lines. (disclaimer: Come fly with me was good). Some of the shows that RCL continues to promote are crude and inappropriate. Why do this? (Battle of the sexes as an example). The adult comedy is beyond inappropriate. Who thinks this is enjoyable? Wake up RCL. Read Less
Sail Date: June 2018
The ship is huge and amazing. I think I can write a novel describing our week long cruise on this ship. Biggest thumbs up are embarkation and disembarkation. A ship this size and more than 6000 people - embark and disembark are very smooth ... Read More
The ship is huge and amazing. I think I can write a novel describing our week long cruise on this ship. Biggest thumbs up are embarkation and disembarkation. A ship this size and more than 6000 people - embark and disembark are very smooth and very fast. I've been to other cruise ships with less than half capacity of Oasis, and it took forever for embark and disembark. Promenade on Deck 5 is really cool. quiet in the morning, busy during late afternoon and evening. This is a common place where you can snack on a pizza or sandwich, relax while sipping tea, watch TV, people watch, and everything in between. This was also our meeting place everyday. Service at lunch and dinner are also awesome. A lot of things/ activities to do. Not enough time for everything. I did not have time to try the wall climbing. I enjoyed the ping pong tournament. Food at MDR was good. Lunch and breakfast at Solarium were fine also. You would never feel like you are on a ship, will never feel like there are other 6000 souls on board and will never be able to do all things you want to do in a week on a ship. Cons: Customer Service at the Excursion (Deck 5). I was trying to reserve an excursion to Jamaica. She kept on rolling her eyes whenever I asked a question. Like she did not want to help me. The lady at the Customer Service Center. I asked her about one of the rooms in my reservation being changed and she could not give me an answer. She just remained quiet until I asked for her manager. They offered me a 30% discount for my next cruise but after the discount, they are the same price anyways because there is always an advertised discount. Room attendant left food from previous occupants. Did not clean properly the bathroom. I could never figure out the creatures he was making out of the towel - maybe pre-historic animals. Show - avoid CATS! Comedy show got old quick - same jokes the whole week. Come Fly with Me was boring. Headliners Act was decent. Ice Show was good. Aqua show was the best show on the ship. There's nothing much in the Kids' Club. Disney cruise is 100 times better in kids' club. Tip: In Cozumel, get a taxi to go to Paradise Beach - great food. Do not get the ship's excursion. In Jamaica, try the Dunn's River Falls - crowded but worth it. Also, the River tubing. (Falls-River combo trip) Read Less
3 Helpful Votes
Sail Date: June 2018
The people are friendly. The food is great. The ship's focus is on making money rather than amazing experiences. Sure you have freebies that are provided, but be prepared to be in an Oasis of money sucking restaurants, services, ... Read More
The people are friendly. The food is great. The ship's focus is on making money rather than amazing experiences. Sure you have freebies that are provided, but be prepared to be in an Oasis of money sucking restaurants, services, shops...We sailed with the hope that this would be the best cruise ever (it's our third and most expensive cruise so far), but we were disappointed. Free ice cream is hard to come by. Can you believe that??? Only on deck 15 and for limited hours. Have you ever heard of paying for a burger on a cruise ship? Isn't that the most basic food??? Well, get ready to pay if you go to Johnny Rockets for lunch or dinner. Sure other places have free burgers, but a lot of the basic restaurants are not free!!! Some Cafe's have mixture of free and pay for food and you always have to ask to make sure. Isn't the whole "Oasis" of a cruise experience to have everything be all inclusive. Well, this is not it! Read Less
1 Helpful Vote
Sail Date: June 2018
I chose RC at the last minute becasue we got a great deal. Whereas the overall ship was impressive to look at, it lacked a lot of details. ! of the 2 Drink machines ourtside of Sorrento's did not work the entire cruise. Do they not ... Read More
I chose RC at the last minute becasue we got a great deal. Whereas the overall ship was impressive to look at, it lacked a lot of details. ! of the 2 Drink machines ourtside of Sorrento's did not work the entire cruise. Do they not have a spare or someone that can fix these? 1 of the 2 ice cream machines by the pool only worked the first day. Once again, really?? I was unimpressed the free food choices. They want you to pay for anything above buffet food, basically. I've been on a few Carnival cruises and the Guy's Burger Joint was always packed and the food was wonderful! The "air-conditioning" in the cabin was a joke. I was told that it "met specs" by putting out 20.7C air. However, it could not remotely cool the room down. It took 2 dyas and 10 calls to Guest Services to get the champagne and cupcakes my wife had ordered for my birthday. Everyone seemed clueless when we even mentioned it! Our Kind converted twin beds would not stay together. I would wake up in a hole almost every night. I was not impressed with the food in the American Icon dining room and I reapeatedly had to ask, every evening, for a refill on my iced tea. The staff was very friendly though. The Windjammer conistently ran out of food options. The "taco bar" section only offered tacos and meat. I don't get it! My wife and I haved loved the piano bar on Carnival cruises. The Oasis piano comlpetely lacked any enthusiasm from the piano player and the seating arrangements had most people sitting with their backs to the piano which left them discconnected from the experience. I'm not sure if I will give RC another chance or not. Read Less
3 Helpful Votes
Sail Date: June 2018
Our cabin steward was horrible. Provided horrible service and kicked us out of our rooms continuously. We would leave for activities and leave the tag in the door to clean our room. Several hours later when we returned, the room was ... Read More
Our cabin steward was horrible. Provided horrible service and kicked us out of our rooms continuously. We would leave for activities and leave the tag in the door to clean our room. Several hours later when we returned, the room was still not cleaned and the steward would then kick us out of our rooms so that she could clean. The Shore Excursion staff sell by a bait and switch technique. Do not trust the videos on the TV about the excursions. Their excuse is that the videos were made for different ships and are not the excursion any longer. However, they do not tell you when you pay the price. Especially on the All Access Tour. When our tour was cut short due to a Bravo drill, there was no refund or consideration. They said they could have shown us pictures of the areas and that would have sufficed for the $119 tour. Ship was clean but looking it's age. All staff except for the steward and Shore Excursions were very nice and helpful. CATS has been running 3 years now and it needs to go. More people walked out than stayed for the performance. All the shows are starting to get weary. Haven't changed them in three years. Menus are also the same for the past three years however food is good!. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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