5 Helpful Votes
Sail Date: December 2018
My parents gifted us this cruise for Christmas, and we had a great time! We stayed in a 2 bedroom Grand Suite (sky class) room 10244. My husband and I shared the smaller room with our 7 month old son, my brother slept on the futon-type ... Read More
My parents gifted us this cruise for Christmas, and we had a great time! We stayed in a 2 bedroom Grand Suite (sky class) room 10244. My husband and I shared the smaller room with our 7 month old son, my brother slept on the futon-type couch in the living room area, and my parents stayed in the larger bedroom. We were all comfortable, especially since we usually stay in inside cabins and are used to the tighter sleeping accomodations. I will focus on the baby aspect of this cruise, since I had trouble finding much information on cruising with a baby when I was preparing for this trip. Overall, I think it went very well, but we have a pretty chill baby. First off, we preordered baby food, diapers, wipes, and bottled water for formula. None of the items I ordered matched the pictures on the website, except for the water. The diapers pictured are Huggies Snug and Dry, which is what I have been using for overnight diapers since my son is still too small for the smallest size of true overnight diapers. However, what we got was Huggies Little Snugglers (36 count size 2). The baby food pictured was Geber Organic stage 2. We received regular Geber, stage 1 (which is half the size) - 2 squash, 3 sweet potatoes, 2 carrots, and 2 prunes. The wipes we received were not baby wipes, but Cotonelle wipes (like the kind adults can use too). We ordered the 12 pack case of 1 liter Evian bottles, and that was as pictured/advertised. All items were in our stateroom on arrival. The pack n play provided was clean and adequate, although they do not provide fitted sheets for it, so bring your own. It fit (snugly) between our bed and the wall. We used the pull down bunk beds to store our clothes (still in our packing cubes from the suit case). We brought a small swing for our son, since he still takes naps in the swing and it was a necessity. It fit, unassembled, in our large hard sided suitcase. It is the Fisher Price take along swing and seat. Take extra batteries and screwdriver to reassemble if you bring the swing. Instead of using burp cloths, we opted to ask for extra wash cloths and use those while on the boat. Worked great! We brought the OXO tot on the go travel drying rack for drying bottles and it fit perfectly at the end of the bathroom counter. Also a full size bottle of babyganics dish soap. For dirty diapers, since we didn't have our diaper genie, we used the diaper baggies that come on a roll, to cut down on smell between room cleanings. Since we were in a suite, we had access to a tub for bath time, which worked fine. For the stroller, we opted for a car seat/stroller caddy combo. We brought our Chicco KeyFit30 car seat, which we brought on the plane since we bought him a seat, and also used in the rental car to the ship. We used the Chicco Caddy stroller that the car seat snaps onto, and it worked great. The handles fold down, which is convenient on the elevators of the ship to make extra room. We did also bring our Lillebaby all seasons carrier to wear our baby during the drill on the first day, since you can't use the elevators. We used it during the dive show at the Aqua Theater as well when we had to stand the whole time, since we got there too late for a seat. Our son is still too small for the high chairs provided on the ship, so after trying it out for one dinner, we opted to bring the car seat/stoller combo into the dining room at dinner, fold the handles down, and pull it up to the table. It took up no more room than a chair. When it was time to feed him, we took turns holding him on our lap. We were never offered any pureed food for my son in the Main Dining Room or Coastal Kitchen, but did not ask either. I think if we really wanted/needed it, it could be done according to other reviews I read. One thing to note, if you are in a suite, you have access to the suite deck at the pool. However, there is no elevator that goes to that deck, so we couldn't easily bring our baby up there in the stroller. Other items that came in handy: stroller fan for days in port, baggies for putting ice in for keeping bottles cold, OXO travel spoon with carrying case, wipeable bibs, clorox wipes for cleaning surfaces/plane surfaces/toys, travel lysol to spray down pack n play/plush toys that fall on floor, noise machine, sound-only baby monitors, extra batteries for swing/fan/toys, medicine kit with OTC baby meds (tylenol, saline nose spray, gas drops, etc.) since these are not readily available anywhere. We also opted to keep the items that we knew we couldn't replace easily on the ship in a rolling suitcase that we kept with us when we boarded, instead of checking, so that there was no chance of it getting lost. We did not use the kids babysitting service, but did sign him up on the first day just in case. The suites area of the beach in Labadee had plenty of shady chairs, where we set up shop and our baby napped. Read Less
1 Helpful Vote
Sail Date: December 2018
This is my 3rd cruise with RCCL and my 6th overall. This was by far the best one. I was worried about being on such a big ship with 6000 passengers as I have only been on smaller ships before. It was never a issue. There is always ... Read More
This is my 3rd cruise with RCCL and my 6th overall. This was by far the best one. I was worried about being on such a big ship with 6000 passengers as I have only been on smaller ships before. It was never a issue. There is always something to do and we were never bored. I had read the reviews about the ship being old and showing its age, Not true. It was not brand new but was well maintained and clean. The staff were all professional and we never had a issue. We stayed in a junior suite and it was much more comfortable then we were used to. Only issue we had was we were not able to have dinner in the Coastal Kitchen that suite guest could use. By the time we tried to get in it was already reserved for the cruise. Not a big deal the main dinning room was great. The entertainment on the ship was top rate. Cats was excellent and the diving show is something not to miss. I read lots of negative reviews of this ship and I don't see what people are complaining about. I work in a service industry and know hard it is to please some people and RCCL are great. No matter what you do some people will not be happy. I recommend this cruise for everyone. Read Less
3 Helpful Votes
Sail Date: December 2018
The two of us got onboard Oasis on 12/9 to enjoy the 8-day Western Caribbean tour. Overall, the experience was positive, as 85-90% of the trip was well organized and executed. The reason for 2-star rating were those few situations which RC ... Read More
The two of us got onboard Oasis on 12/9 to enjoy the 8-day Western Caribbean tour. Overall, the experience was positive, as 85-90% of the trip was well organized and executed. The reason for 2-star rating were those few situations which RC could resolve, but they apparently have chosen not to. The ship was spacious, well maintained, and with a lot of amenities. Plenty of activities to choose from. Quality entertainment. Decent dinning options. Our stateroom was in great shape. The ship crew was exceptional. On the negative end, dinning arrangements did not always function properly. WindJammer Marketplace, being the main dinning option on the ship, was designed inadequately, often crowded and introducing long waiting times. On multiple occasions waiting staff hijacked our attention while we were eating to advertise premium dinning choices. This practice was completely unacceptable since we felt cornered and were left without options, except to either be rude toward them, or put up with their efforts to upsell. In general, the campaign geared toward advertising and squeezing every dollar possible out of passengers' pockets, as orchestrated by RC, was a bit cheap and tasteless. Paid arrangements must be commercial free. Finally, the alcohol policy. We all know why most companies do not allow it onboard, and while there is a strong argument, both pro- and against bringing alcohol on the ship, there is absolutely no legitimate reason for RC to confiscate it from passengers (as they actually do). Prohibiting the consumption of bring-your-own alcohol in staterooms is quite outrageous. Apart from these few 'ethical' nuances, the journey was a pleasure. The professional crew, the variety of ship amenities, and the availability of entertainment options will satisfy most tastes. A 'hidden gem', the Delight Duo, performs classical pieces almost daily in Central Park on deck #8. Highly recommended to all who enjoy listening this music genre! Read Less
3 Helpful Votes
Sail Date: December 2018
We sailed on this ship last year. Same time of year. Last Year checkin went smoothly. This year not so. We are Diamond and usually have priority boarding. It’s one of the perks or always has been. It was last year. After waiting in line ... Read More
We sailed on this ship last year. Same time of year. Last Year checkin went smoothly. This year not so. We are Diamond and usually have priority boarding. It’s one of the perks or always has been. It was last year. After waiting in line for well over an hour we finally got on too late for lunch buffet. Our original time for boarding was 11:30. We got an email from RC telling us not to arrive until 12:30. Apparently 6000 others got the same email. Entertainment was great. Room was great along with our outstanding stateroom attendant, Joey Barcelona. Food was mediocre at best. I think RC is cutting corners everywhere. There seemed to be less staff in all areas especially clearing tables in Windjammer and Solarium Bistro. Solarium is supposed to be over 16. I guess the rules only apply to some. There were children there every time we were there and no one said anything to them. The ship is beautiful and kept very clean. We will continue to sail with RC as most others cruises have been great. We were just disappointed with this one. Read Less
1 Helpful Vote
Sail Date: December 2018
The ship was fantastic. Lots of activities. Beautifully decorated for Christmas. The service was the best I've ever had. I think it was because I had reached Diamond status & the staff treated me like royalty! I was constantly ... Read More
The ship was fantastic. Lots of activities. Beautifully decorated for Christmas. The service was the best I've ever had. I think it was because I had reached Diamond status & the staff treated me like royalty! I was constantly getting champagne, wine, or sweets in my cabin. We had My Time Dining & we kept the same waiters. They were outstanding--spoiled us to death! The only bad thing was our room. We were doing a back to back & the room for our 1st week for your typical inside cabin. Small but certainly manageable for 2 widowed ladies. That room was 11677. The room for this week of our cruise was room 14327 & it was totally unacceptable! The bathroom had a small, very shallow sink that I couldn't even begin to wash my bathing suit in. There were no glass holders, no clothes line in the shower--just 2 hooks. The place that was supposed to be a place for your soap & shampoo to be was not a solid surface so everything placed there would fall through! The closet was a little larger than our 1st room but was only a foot from the bed. We couldn't get to it unless we slid the bed toward the other bed! Even then we couldn't bend down to get to the shoes so I just piled my shoes on the other side of the room in front of the long couch! Why such a super long couch & no room to get in the closet? Horrible room! The entertainment was great! Very enjoyable Headliner Shows. I really liked Cats. It's not a 3 hour show that so many people have said. It was 2 hours & 25 min. I saw it twice. One of the comedians, Nery Saenz was very funny in the Comedy Club & also in the auditorium, but the other one was not. Frozen in Time was very good & so was the Aqua show. Lots of good entertainment. Pools & hot tubs very good. The food in Haiti was not the best. All of the meat was dry. Good entertainment while we were eating there. Typical ports--we didn't do any shore excursions. The Dining Room had good food for the most part. Ate at Chops one night & it was outstanding. Embarkation was very bad. The passengers that had already checked in had to sit on the floor or chairs because they couldn't board the ship yet. We were getting ready to check in but were not allowed to since no one could board & had to stand there for a good 40 minutes. We were told that the Coast Guard had sent only 3 people instead the usual 18 required to clear the ship. All in all it was a good cruise on a great ship. Read Less
4 Helpful Votes
Sail Date: December 2018
First, This is a big boat. But it's mostly storage for all of the passengers. There are not enough amenities to host all of the passengers comfortably. Many times we found we had to wait in lines to be seated for food, for soda ... Read More
First, This is a big boat. But it's mostly storage for all of the passengers. There are not enough amenities to host all of the passengers comfortably. Many times we found we had to wait in lines to be seated for food, for soda machines, ice cream machines, and (most annoyingly) elevators (all the time). We chose this cruise because it was a 'DreamWorks' cruise. We thought it would be like Disney with characters going around. Not so much. In fact, hardly at all. Over 7 days, we saw 4 characters. There were long lines for photos with the crew yelling at people to "get in line!" Not so much for the ambiance. For the kids - our children hated their child center on the 14th floor. Our 9-year old described activities more appropriate for 5 or 6-year-olds and requested to not return after 1 visit. Our 7 year old only went there twice and then didn't want to return. Total disappointment. The staff kept them in 1 room running around playing games for hours. It was like a big kid pre-school. The staff seemed totally totally disinterested. Our child literally said, "I hate this place" right in front of them and they didn't even acknowledge or ask the child why. The housekeeper constantly pressed us on our schedule for the day. We would tell her that we were not sure but we would leave the sign out when were we gone. She seemed annoyed and it became very uncomfortable after several days. We really love to hit the spa (steam rooms, etc.) on the ship. These were tiny rooms. Again, unless you hit the rooms on off-hours, they were very crowded. The staff, who had to open the thermal rooms, often seemed annoyed by having to do their job. The showers were cold and there was no privacy for changing. It was terrible. Did we mention that everything was very crowded? The pools on deck 15 are tiny and filled to capacity except on excursion days. The pools were falling apart. The hot tubs in the family areas were always packed. The ice cream machines were messy and not kept up. You can sign up for various drink packages but the soda machines are not plentiful on the ship. (Floor 5, 15, & 16). They were often out of order, no ice, and the drinks tasted like watered down soda water. You can ask at various bars for soda but the bartenders often seemed annoyed. Overall, not good. Dining - The food was quite good on the first day. However, as the cruise progressed, it became clear that the cooks were recycling left-overs and just changing the food a little bit to make a different dish. Needless to say, it got stale and gross pretty quick. The main restaurant poses as a fine dining establishment. Yet, they blare announcements, loud music, and have the audience "give it up!" for the entire cook/wait staff every night - they would go on and on for 10 or 15 minutes per interruption. We were interrupted during multiple conversations with the family. It totally interrupted nice meals and is very disruptive. Lines and crowding - please be advised that you should make reservations for most things on the cruise well in advance. Expect to stand in line and wait a lot. Again, the boat is bigger but the amenities are really not. The cruise as a whole is constantly trying to get you to spend more money. The experience felt like one upsell after another. The customer service was poor. We felt like they just wanted to process us to get to the next customer. Many seemed nice but quite a few were annoyed at having to help us. Finally, getting off this cruise is hell. Everyone is thrown into a huge warehouse and we had to all be processed through customs. It was so disorganized and stressful. Terrible, terrible experience. We were told that our 'disembark time' was 10:45 AM, then the room attendant told us (that morning) that we were supposed to have been out by 9:00 AM. There was nothing in the documentation saying that!! If you like spending your vacation at a hugely overcrowded, sticky, broken mall, then this cruise is for you. Read Less
3 Helpful Votes
Sail Date: December 2018
I really enjoy this ship...here are a few reasons why.... 1. My favorite meal/dish on the ship was Giovani's. Loved the steak and Risotto. Also loved Chops. For non specialty restaurants, I enjoyed the Main dining room for dinner ... Read More
I really enjoy this ship...here are a few reasons why.... 1. My favorite meal/dish on the ship was Giovani's. Loved the steak and Risotto. Also loved Chops. For non specialty restaurants, I enjoyed the Main dining room for dinner and Park Cafe for lunch. Was not a fan of breakfast at any of the places. 2. I I loved Laberdee. It was beautiful and I enjoyed the beach and zip line. 3. My favorite place to hang out while on board was the pool deck especially the solarium. But... I also loved my balcony. 4 As for the shows, (Cats, Frozen, Headliner, Come Fly with Me, Ocean of Dreams) I saw all but the ice one. Favorite was Come Fly with Me. I enjoyed Cats and the others too. Cats, is not for everyone. Many people are confused about the story and the music is set in a minor key. If you love broadway you will enjoy it. If broadway shows are not your thing....I would skip it. 5. We took part in may of the other activities (trivia games, Love and Marriage, Quest.....) We love games and those types of activities so we did many of them. We won a trivia game and the Perfect Couple game. Had a blast at quest and the others too. If you are easily offended I would skip Quest and the adult comedy shows. 6. The best non-clothing item we packed was tiny battery operated tea lights that were great night lights in the bathroom. 11. My biggest pet peeve, challenge or issue encountered while on the cruise was rude people or those who do not have manners like talking during shows or rushing the elevators. Don't be that person. Also don't be that person who eats off their plate in the Windjammer while still getting food. It is gross and you are spreading germs each time you touch your food to your mouth and then grab a serving utensil. If you are THAT hungry, sit down and eat and then get a FRESH plate and get more food. Read Less
5 Helpful Votes
Sail Date: December 2018
We were SOOOO excited for this cruise. Everything we’d been told we would definitely be stepping up from carnival by choosing this cruise. NOT TRUE. First, the boat itself is spectacular. Lots to do and see, no question. The best pizza ... Read More
We were SOOOO excited for this cruise. Everything we’d been told we would definitely be stepping up from carnival by choosing this cruise. NOT TRUE. First, the boat itself is spectacular. Lots to do and see, no question. The best pizza joint on the ocean and always stocked. Main dining, SUCKED. Food not good and most nights it was cold. Service sub par in comparison to other cruise lines as far as dining goes. One of the flowrider units went down day 2 and was down all week, that was very annoying. There are many ‘specialty’ dining choices NOT INCLUDED with your purchase of the cruise which is ridiculous. They’re overpriced for the offerings. Nothing outside them either to indicate the extra charge..had to read the cruise compass to find out. Lots of disappointment for folks to be turned away not being able to afford. The solarium area for adults only is amazing and they do enforce the no kids thing which is awesome. They also have their own restaurant which is nice and peaceful for those of us not wanting to be around noisy children. Comedy was the same show over and over, other lines change out performers and shows are different. Cruise director was basically a ghost. Showed up here and there but nothing noteworthy. Street parties were fun. Lacked shows in the theater, other lines have them nightly. Overall the service was subpar except in Giovanni where it was stellar. Out of our entire trip Kaviraj was the best encounter we had and he deserves a raise! Will we cruise this line again, I’m not sure. We cruise because we pay one price and expect additional charges for alcohol, but having to guess all week what we got for what we paid was tiresome and ridiculous. Read Less
1 Helpful Vote
Sail Date: December 2018
Royal Caribean has by the far the best ships for most adult travelers! Their shows are professional every night and you would pay hundreds to see them otherwise! Whether it is the ice shows, the broadway shows or the water shows, they ... Read More
Royal Caribean has by the far the best ships for most adult travelers! Their shows are professional every night and you would pay hundreds to see them otherwise! Whether it is the ice shows, the broadway shows or the water shows, they absolutely professional and fantastic! Their food and service are excellent and their prices are affordable. BUT, if you like to social ballroom dance as we amateurs do, Royal Caribbean is definitely NOT for you! We now only take Cunard or Costa ships as they are designed for ballroom dancing of every kind including lessons, bands, singers and floortime every night all night! Both also have excellent food and service, beautiful ships and decent shows. By the way, Holland has carpeted over many of the dance floors on their ships and Celebrity has publicly posted they will no longer cater to ballroom dancers. Why bother with other ships if you are wanting to dance every night?! It is so wonderful! Read Less
Sail Date: December 2018
First of all let me be clear that this review of 12/2 sail takes all things into consideration. I do not expect perfection. Esp as our ship was at max capacity of 6000 plus people. With that said, I can honestly say this was the best ... Read More
First of all let me be clear that this review of 12/2 sail takes all things into consideration. I do not expect perfection. Esp as our ship was at max capacity of 6000 plus people. With that said, I can honestly say this was the best cruise ship and experience ever overall! I went w my family linclufing teen and ship was decked out in holiday decos wonderful! Tips first: 1. Try to prepare early. as we did. We booked shows and booked dining time & bought dining, excursions & drink packages early online and when on sale. First night done right was great promotion Thank you RC. 2. Bring RTIC or insulated cup that keeps your drink cold. I used daily for water & on excursions. You can get ice in rooms. 3. Get to everything early to get your seat if you can. 4. Bring cash to tip extra or make room on your acct. The staff works hard and if you feel they deserve it xtra tip $ will be there. 5. Check daily schedule early plan your day bc lots of activities. SHIP AND RESTAURANTS: Beautiful and well decorated. Very clean always. Never felt crowded to us. Expect waits usually short at busy times at elevator. Multiple elevators that work fast thank you. Booking like we did when school still in helps as not over whelming # of young kids at all. Loved the neighborhoods and I think that made all the difference in not feeling crowded. Must go through Central Park during day and night and listen to live music, eat at cafe and restaurants esp Chops Grille. I wasn’t there to shop but Tiffany’s Coach shops there if ur interested. We ate at Chops and their service, seafood & steak were outstanding. The intimate dining was peaceful and relaxing. Note: paying extra for lobster well worth it. But we loved the whole hot lobster more than cold seafood tower. shive portions and can get multiple sides. All delicious! Our 12 year old really liked the teen area. His input: loved that they had Mario Smash brothers and Mario Kart in wii and have ps3 Xbox 360 and PS4 games too. It’s located right next to arcade which needs better prizes (now just dollar tree type prizes) and cheaper games. (most cost $2 each). Claw machines don’t close. It was nice that teen area is close to basketball flowrider and wipe out cafe more free food. He liked the Boardwalk area esp variety of hot dog cool carousel. He loved Johnny Rockets bacon burger and onion rings. Staff there were super friendly w excellent service. Royal promenade was beautifully decorated w huge Chridtmas tree lights etc. Cafe Promenade had great desserts and good sandwiches avail 24 hours. Sorrentos pizza was good too and also always available I did $10 sale and T-shirt sale. Both crowded but great deals on watches purses hats etc. long lines for checkout expected. Bought gifts for relatives friends and us. Pool area was nice especially hot tub. But I only went once and early when it wasn’t crowded. I highly recommend walking around the ship very early when not crowded I enjoyed the quiet beauty of ship then. CABIN: Very clean and very nice room and bathroom overall. The sofa bed couch had some nasty stains but we covered w sheets blanket. Our room attendant took great care of our needs and kept room clean and well stocked. Lots of hangers. I decorated our room w Christmas decos which kept it festive. Loved the 24 hours of Christmas movies but need at add more movies as only 4. We tried the pay movies but movies kept cutting out or messing up it was irritating and we gave up. Glad I brought my DVD player n movies. Room service. We used this multiple times for our teen and worth extra charge and tip. Staff incredibly fast and we all especially enjoyed the delicious wings and sandwiches. Excursions: Recom book excursions early online to avoid disappointment, remember 6000 people. We went to 2 beach excursions precooked online for St. Thomas and Bahamas and tour on St Martin. Bahamas was the best! The beach at Bahamas where my son did stingray encounter was gorgeous and he really enjoyedbstingrsys. Thought about dolphins but we had swam w dolphins bf on another cruise but never stingrays. . Staff at encounter and on ferry boat were friendly and awesome! Ferry boat guys played fun music & led us in claps singing etc we all participated in thank you! Best time to get pics of ship. Beach had lots of loungers and free tubes but rest stuff cost to rent. We brought our own snorkels masks recon. 2nd beach St Thomas nice but no chairs loungers not nice. Scary ride through mountains and long drive to get there and back esp as people including driver drive erratically and fast. We hung on for dear life. We would skip this one . Beach w birds diving in water cool but negatives outweighed. Last excursion was better than expected. Bus tour of St Maarten both sides. We did not pre book and were on waiting list. Thankfully RC I believe got more buses to accommodate demand or pulled through and we were able to go. Comfortable cold air cond buses and nice stop to Historical ice cream shop. Tour driver provided lots onf interesting facts.. You can walk to nearby bakery which had amazing pastries for great prices. Shopping at open shops ok. Very nice stop to take pics neat top. Overall nice relaxing tour. SHOWS: We went to all shows except Cats and prebooked online a must do. I wished I had seen cats but heard mixed reviews and really tired at time so nixed it. All the shows were great especially the ice skating one. Costumes, and choreography were mesmerizing. Adult Comedy show featuring multiple comedians was really good too. Crew on ship: Amazing wonderful crew. We had some incorrect billing and contacted customer service but they straightened it out. Customer service was always nice friendly and professional and seemed to care, Windjammer and dining crew always friendly and hardworking. In the dining room, We enjoyed the very delicious selection and variety of food including desserts. Staff was excellent. Highly recommend trying escargot. The breakfast was always good w lots of choices but lunch needs work. Other than the unexpected pleasure of steamboat round yes! The lunch buffet was just good. Never got any good Mexican food and miss sushi. I skipped lunch at times and saved my appetite for dinner. Have to recognize the Filipino dining and wait staff in particular who always are sincerely friendly and hardworking and go above beyond. I would imagine they work in areas positions behind the scenes too and I hope RC rewards them as well as other nationalities that do such a great job, by giving deserved promotions. Or placemead in head or key positions. I do not see Philippines in head waiter positions like I think they should. As diamond members we’ve been on many RC cruises including w other lines. I recognize that the staff we’ve had are from many countries including on this cruise and i appreciate that fact. To have to be on all the time day in and out and away from family for lengthy periods must be very trying and I for one really appreciate the effort given to make our stay a positive memorable one. Thanks also to the Captain and officers & crew who kept us safe. The captain made the tough but right decision to turn ship around for very sick cruiser. I can say I have always been impressed with Royal Caribbean’s crew and staff and excellent food and it is the reason RC is my fav line. Only real negative was debarkation was very behind. Possibly due to customs. And very crowded for boarding. But again expected the crowds. We parked next to ship which was worth $ bc saved us time and effort. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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