1 Helpful Vote
Sail Date: May 2018
We have been sailing on Royal Caribbean for many years and have always had a great time! Here are a few of the troubling things that we encountered on this recent cruise on the Oasis of the Seas. 1) Our cabin steward was very pleasant ... Read More
We have been sailing on Royal Caribbean for many years and have always had a great time! Here are a few of the troubling things that we encountered on this recent cruise on the Oasis of the Seas. 1) Our cabin steward was very pleasant however for a newer ship we found the sofa to be very worn and stained. 2) The Toilet had a black moldy ring around the water line that could be removed with the proper cleaning material. Was very unpleasnat each time we used the toilet. 3) The internet connection was the worst we have ever encountered, we complained about the one day that we could not even use it and they gave us credit for the day, however when we cruise we need for business reasons we have to have quality service. 4) We had my time dinning so we could do our own thing. We encountered in the upstairs dinning room one evening a feeling of being rushed as they cleaned all tables around us and never even asked us if we wanted coffee. They even were cleaning things off of our table while we were still sitting there. 5) In the downstairs dinning room when we sat in the same area we were asked numerous times how was the service and to please give her a 10 on the ratings. Once was sufficent but she just kept going over her routine over and over again. 6) One evening in Dazzles or one of the clubs we actually saw the guitar player snorting what appeared to be cocaine before he went on stage. VERY Disturbing!!! Read Less
2 Helpful Votes
Sail Date: May 2018
Loyal Royal carribean travellor who is disappointed in many aspects of there service, cost cutting in simple luxuries no chocolates on pillows, now getting many items pre packaged not fresh, dining room staff only interested in survey ... Read More
Loyal Royal carribean travellor who is disappointed in many aspects of there service, cost cutting in simple luxuries no chocolates on pillows, now getting many items pre packaged not fresh, dining room staff only interested in survey satisfaction scores, food Luke warm and bland, waiters wanted us to order all 3 courses on an evening, when I prefer to order desert after main course. Oasis is now looking a little tired and ready for a refit. The entertainment was geared to the American clientele, however I feel places should stay true to there roots and I had to walk out of the British pub on a couple of evenings after the Canadian guitarist appeared inebriated. The cabin was clean and as described, the Comedy show was very good the food in other venues was satisfactory and I am not usually a fan of the Wind jammer however it was a welcome change from the American Icon especially for breakfast. Overall if I wasn’t a seasoned cruiser and I know this was a bad experience, if it was my my first cruise experience I would not return Read Less
1 Helpful Vote
Sail Date: May 2018
Because we live in Cocoa Beach/Melbourne area and wanted to try a mega ship cruise. We concluded that is not for us. We prefer Celebrity for the size and design of the ships we have been on. We will never go back on huge ships again. ... Read More
Because we live in Cocoa Beach/Melbourne area and wanted to try a mega ship cruise. We concluded that is not for us. We prefer Celebrity for the size and design of the ships we have been on. We will never go back on huge ships again. The Oasis' design is such that Central Park is open air. When it rains, people cannot go there and they are jammed packed in other venues. Not for me. We are being bombarded with marketing ad nauseam. The drink packages are ridiculous for our age group. We don't drink from morning 'till night. The bar/lounges have no view of the ocean. The music that we wanted to hear was always scheduled for later in the evening. Conclusion, we now know that we really do not belong on a ship like that. We'll stick to smaller ships with design/configuration more enjoyable at our age. We are not old but older and active and appreciate different life style. Read Less
Sail Date: May 2018
Great boat, great staff. Really good ashore places and activities. Really fast embarkation and diaembarkation. The boat is fantastic, amazing parkwalk and amazing boardwalk. We liked the open places where you could walk under the open sky. ... Read More
Great boat, great staff. Really good ashore places and activities. Really fast embarkation and diaembarkation. The boat is fantastic, amazing parkwalk and amazing boardwalk. We liked the open places where you could walk under the open sky. The feel of being om 6'th floor and look up at the open sky is fantastic. The food was really good. I recommend having ala'carte dinner at the silk/grand instead of the buffet. The port of Labadee, Falmouth and Cozumel is different in each their own way. Amazing beaches and activities on each places. Snorkling is a must, we found thousand of fishes. The shows on board was really fantastic, great performance like the best shows at home. Recommend the Come fly with me, Frozen in Time, Stand up shows, Oasis of the dreams, The Quest. The staff is really friendly and always a smile. This is our first Cruise, and it can't almost be better. Read Less
2 Helpful Votes
Sail Date: May 2018
Decided to propose and get a fancy suite for the occasion. The strawberries and champagne were to arrive night one at 8pm. After it got to be 8:30, I called room service and they indicated they would call back. Never heard back. When I ... Read More
Decided to propose and get a fancy suite for the occasion. The strawberries and champagne were to arrive night one at 8pm. After it got to be 8:30, I called room service and they indicated they would call back. Never heard back. When I spoke with concierge the next day, they said I requested for the following day. After I showed my email with the correct date, didn’t even receive an apology. Was just trying to make everything special and the flow of the proposal was kind of thrown off. When they did arrive the next night, the card even reference the date from the day before. Other issues: Pictures from our 1st night never showed up on our picture card. Sad we never got them back so we setup a studio appointment at picture this. Very nice photos but extremely expensive. The packages went up to $3500, with the cheapest being $550 for 6 digital pics. Water in shower suite fluctuates from Luke warm to scolding hot constantly. Crew pressure washing windows at 2:30 am on two separate nights. Waited for 30 minutes in excursion line in Mexico and no one ever showed. When we called, we were told it was there and we didn’t go. We may have made an error and went to the Liberty excursion line, but the signage was very poor. Regardless, we didn’t any cared after they got our money. The positives were the dining experiences at the specialty restaurants. Probably the best part of the experience and we’ll worth the price to upgrade. 150 Park is the best of them. Another positive was the unboarding process with a suite. We were out in 15 minutes and avoided all the lines at customs. Overall, I was very disappointed and didn’t feel I got the value for what we paid or that anyone cared about the issues. I’ll probably pay a few extra bucks and try Regent next time. Read Less
4 Helpful Votes
Sail Date: April 2018
My husband and I went on the Oasis of the Seas in 2014 and we loved it. We booked the Oasis again for 2017 but it was postponed due to hurricane Irma. We rescheduled for April 2018. I happened to be 18 weeks pregnant this time around so I ... Read More
My husband and I went on the Oasis of the Seas in 2014 and we loved it. We booked the Oasis again for 2017 but it was postponed due to hurricane Irma. We rescheduled for April 2018. I happened to be 18 weeks pregnant this time around so I knew it wouldn't be quite as fun since I couldn't do any of the fun excursions, but I figured it would be a nice relaxing vacation. The boarding process went smoothly. When we showed up there were tons of people and a long line but it moved quickly and we were on board within an hour. Our rooms were ready so we were able to unpack the carry on bags. Our other bags arrived a few hours later. The first sign of something being different came when we were boarding the ship. There were tons of staff members trying to sell us things- mostly dining packages. It was annoying and weird. I don't want to start my vacation being bombarded by people trying to sell me things. Pretty much the rest of the cruise felt that way...I've been on 5-6 cruises and I have never felt nickled and dimed until this cruise. Popcorn during a movie cost $2.50 plus 18% gratuity. The costs really didn't matter but the popcorn wasn't fresh and did not taste good and that's how things felt the whole cruise- like we were getting charged extra for things and they just weren't that good. The Johnny Rockets cover has doubled or tripled since we last went. It used to be a good deal but at $9.95 (plus the 18% gratuity they add to everything) it's no longer worth the price. We tried tapas in the wine bar on night and they were unevenly heated and had obviously been microwaved. The wine bar costs extra so we had to pay for food that we didn't even eat because it was so bad. I'm definitely no foodie and I'm really not that picky of an eater, but the food on this cruise just wasn't very good. The main dining room food was okay and the buffet food was bad. The dining highlight was sushi. It was good and we would have gone again if we had the time. We wanted to try the hibachi but it costs $46 per person. I would consider paying that if I know the hibachi is good but given our bad experiences with the food we just decided not to risk it. I read a review from a few years ago saying the hibachi was $25 per person. Royal Caribbean has obviously raised their prices quite a bit over the past few years, yet the food and service have gotten worse. So many of the daily activities revolved around getting our money and buying overpriced things. Since I'm pregnant and a bit more tired than usual my husband and I spent a few hours on sea days in our room watching TV. Most of the channels revolved around the ship & company (a port shopping channel, one channel that just plays the safety video over and over again) and there were only about 4 or 5 channels that would have movies and TV shows. Most of the time there really wasn't anything to watch on TV, so I caught up on reading instead. I've never been as disappointed with a cruise (or any vacation) as I was with this one. We loved Oasis so much in 2014 and it's so disappointing to see what it's becoming. Royal Caribbean is all about money now. They'd rather nickle and dime you than try to get repeat customers. The service on the ship was pretty bad. It just seemed like a lot of the staff didn't want to be there or are unhappy with their jobs. The exception would be our main dining room waiter and our stateroom attendant. Both of them were friendly, professional, and great. There are so many other companies out there to try, we definitely won't be wasting our time with Royal Caribbean anymore. Vacation wasn't all bad- it was really great getting to spend so much time with my husband. This is likely the last vacation we will take as a couple and we'll soon have to figure out how to add a baby into our travel plans. I hate complaining so much, I just would really recommend that people look somewhere other than the Oasis for their next trip- it just wasn't a very good experience. It should have been so much better. Read Less
2 Helpful Votes
Sail Date: April 2018
For our 30th anniversary and we have never been on a Royal Caribbean cruise but we have heard how great they were. The room was very small and it was a balcony. The steward was excellent . The main dining room is good and the service was ... Read More
For our 30th anniversary and we have never been on a Royal Caribbean cruise but we have heard how great they were. The room was very small and it was a balcony. The steward was excellent . The main dining room is good and the service was excellent but they should have a better menu selection. The buffet was good but very crowded . I like how they find a table for you but the menu was only ok. The recreation activities were excellent with no crowds. The 150 Central Park restaurant was excellent but the other fancy restaurants are too expensive because they have fees + a la cart options . The shows were all disjointed and made no sense. They do have some very talented performers but not good story lines. The fitness and spa area was over priced and there fitness staff is unqualified but that is the same on all cruise lines. They promote alcohol way too much and shopping is too much also. The cruise director was very low energy and boring. We had issues with our excursions because my wife was sick and customer did nothing to try and fix it. Labadee Haiti was beautiful and I will go back. The ship is huge but very easy to navigate. I liked the art auctions and the ship was beautiful. Embarkation was horrible it took 2 hours to board and we were early. Even though we had issues I will go back. Read Less
3 Helpful Votes
Sail Date: April 2018
Started with having to get on ship late due to inspection. Once finally on the ship, we could not get into our room for 2 hours which meant we had to carry all our carry ons around with us while trying to figure out the ship. Customer ... Read More
Started with having to get on ship late due to inspection. Once finally on the ship, we could not get into our room for 2 hours which meant we had to carry all our carry ons around with us while trying to figure out the ship. Customer service was mediocre at best and in most areas was very poor (waiters in the Windjammer rarely asked about getting us beverages and several times did not at all. Multiple unpleasant and rude bar tenders). Multiple issues with broken equipment (including our room refrigerator, several pop machines and at least half of the arcade games). Other than entertainment, we were highly dissatisfied. After having an amazing experience last year on the Magesty, this trip was very disappointing. I will not be recommending RC to others as I have in the past and am unsure if we will personally vacation with RC again in the future. Read Less
1 Helpful Vote
Sail Date: April 2018
Outstanding Crew members: Howard, room steward for cabin 10684--provided bed board for too soft mattress Champagne bar: Mukesh Mandal: knowledgable, always remembered drinks and names, wonderful smile; great hospitality. Hitesh (from ... Read More
Outstanding Crew members: Howard, room steward for cabin 10684--provided bed board for too soft mattress Champagne bar: Mukesh Mandal: knowledgable, always remembered drinks and names, wonderful smile; great hospitality. Hitesh (from Mauritius) at Giovanni's- Great, personable waiter! Hector Rosal: Master Gardener for Central Park--informative presentation in Central Park; talented professional Dining: 150 Central Park staff was unfriendly, aloof, slow service, limited food choices Did not like that only 2 dining venues were open when at shore (Windjammer & Park Cafe) ...Although wish we had discovered the AMAZING beef sandwich inn the Park Cafe earlier---great, fresh food for breakfast and lunch there! Bagels cooked to order for breakfast--not found in Windjammer--not even a toast station! Food in Windjammer was consistently poor, over cooked, room temperature at breakfast and lunch. Chops: Had lunch here twice--limited menu but pretty good. Service was top notch. Izumi: All wines by the glass were priced over the $13 package price requiring an up charge there for wine. Entertainment: Great dance band on the Promenade but no place to dance! Loved the EdgeEffect singing group but not as the same headline show every time--no changes at all from one night to the next...right down to the order of songs and comments made by singers. Same with the Aqua Theater show...same show each time with no variety from one night to the next. Comedy team BORING and NOT funny! (Heard this from several others, too) Insulting humor is NOT humorous! Only fresh burger on the ship at Johnny Rockets, then a $6.95 upcharge! Outrageous!! Why not a grill on the pool deck? Library: generally an afterthought. Many volumes in foreign languages. Shelves were nearly empty. Diamond Member "exclusives": seriously, a BOGO milkshake or glass of wine, beer or soda? Only decent perks on the list were the one day of internet pp and the free 8 x 10 photo and 3 free drinks (but with limited hours). Why not take off $40/day on the drink package since the drink value is $13/drink? That way a $500 pp package for 7 days would cost only $220? Went to the Diamond Club once (AFTER we finally found it due to mis-directions onboard ship signs). Coffee machine wasn't working. Only 3 other people there. Ports: Just poor! Labadee beach was too rocky to swim in, mobbed with people looking for shade, drinks were all sickeningly sweet fruit drinks or just beer. Water almost impossible to find. No wine. Food served buffet style was worse than in the cafeteria on board. Jamaica port (Falmouth) is billed as the Historical Port of Falmouth but was just built a few years ago. Big draw here was Margaritaville, which is in the 'walled' town (built for tourists) but it was crowded, hot, and overpriced. Cozumel--well, not much to say--everyone's been there at least twice! Pushy store owners, over priced stores. Disembarkation and Embarkation were easy and efficient. We have sailed 12 Celebrity cruises, 2 Azamara...wanted to try RCCL. Won't be sailing RCCL/Oasis again. Read Less
3 Helpful Votes
Sail Date: April 2018
This ship was entirely tooooooo big and tooooooo much commotion for our tastes! Just too many people and unfortunately too many un-supervised/un-parented children. We felt it was more like a floating continuous carnival or wild playground ... Read More
This ship was entirely tooooooo big and tooooooo much commotion for our tastes! Just too many people and unfortunately too many un-supervised/un-parented children. We felt it was more like a floating continuous carnival or wild playground than a cruise. If we had been on the cruise with our grandchildren, it would have been a much better experience for us and a great one for them, but we were looking for a nice relaxing, get-away, rejuvenating cruise........this was not. Let's start with our cabin - Central Park Balcony (#12643). Our friends had been on this ship and in this type cabin before and really enjoyed it. They were with us on this cruise in the same type of cabin right next door to us and experienced the same issues. As a matter of fact, we both complained. We headed to our cabin as soon as they are ready. We walk through the door to a loud motor noise, constant loud hum. Thinking it just may be something with initial boarding, we let it go. When we headed back to our cabin to get ready for dinner, the noise is still there and just as loud. We complained to guest services and our cabin attendant, who was wonderful the entire time. She made phone calls and someone (an officer, I believe) came to our cabin. They noticed the noise we are complaining about and went to "check it out". In a few minutes the noise was gone. Next morning, it was back. We complained again, as did our friends. That afternoon maintenance came to our friends cabin and started making phone calls. It turns out our cabins were directly under the kids splash pad and pool area. The noise was from the pumps operating the water for that area. The pumps would be shut off from 8 at night until 9 in the morning, which was nice so we could sleep, but did nothing for us during the day. As a matter of fact, the noise was even louder on our balcony. So we could not enjoy what was supposed to be a lovely cabin and balcony, which as you know typically are not cheap. Look closely at where your cabin is located when booking. If directly under the pool area, AVOID IT. You would think if homes can be sound-proofed for noise from airport runways, cabins on the cruise ship could be sound-proofed from the pool pump noises. Another issue were all the "technical" issues with a couple of the shows. The first night was the ice show. It stopped for about 10 minutes of the performance due to "technical issues". Next night was the production Cats. The last 2 songs were not performed due to "technical issues". The Oasis of Dreams show seemed to be performed OK. We never went to another show because we were tired of the disappointments. We learned one thing - we prefer the Explorer class and below on ship sizes. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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