246 Royal Caribbean Oasis of the Seas Cruise Reviews

We have been on different cruise lines in the past which were amazing and so we were very excited and looking forward to this cruise. Sadly, it was such a disappointment. The cabin was dingy and in need of repairs. Not nearly as nice as ... Read More
We have been on different cruise lines in the past which were amazing and so we were very excited and looking forward to this cruise. Sadly, it was such a disappointment. The cabin was dingy and in need of repairs. Not nearly as nice as cabins that we've stayed in on other cruise lines such as Celebrity and Carnival. The food was probably the biggest let down. We had other cruises to compare the food to and this cruse fell way short. The last dinner I could tolerate in the Grande dining room was when my fish was under cooked. Rock hard dinner rolls and night after night of the same sides of bland mash potatoes left us dreaming of when we would be eating at home again. Believe me, I wish I could have written a better review. We saved for this cruise and it's not like we wanted to complain. I will never recommend this cruise line to any of my friends. Read Less
Sail Date February 2018
This was my 6th cruise with RCI, and was my first and last time on Oasis. I was hoping the bigger ship would be better, but this is definitely not the case. The short version is that there are 6,300 passengers on there with you, so you ... Read More
This was my 6th cruise with RCI, and was my first and last time on Oasis. I was hoping the bigger ship would be better, but this is definitely not the case. The short version is that there are 6,300 passengers on there with you, so you have to wait in line for EVERYTHING. From the start, the embarkation line was ridiculously long. An hour and a half waiting in the security line just to start the check-in process. Thankfully, the Platinum status line was short so we zipped right thru the check-in once we passed thru security...but if you didn't have status with RCI, you were going to wait another hour+ in the check-in line. Some Pros and Cons: Pros: ------ - The ship is huge! There's so much to see. The different neighborhoods are definitely pretty cool. - Little known Sun Deck on level 14 with two binocular stations. We didn't find this until the last day and it was a really nice spot to watch the sunset. - Shows are top notch. - Little wonders scattered throughout the shop - We had a balcony room and this was amazing. - Bar staff were excellent - Elevators. I've always thought elevators on the other ships were too slow and Oasis does a pretty good job handling the amount of people with their elevator system. Cons: ------ - Food. The main dining room and Windjammer food was just not the same quality that I've come to expect. I've been on 6 other cruises and Oasis was by far the worst. It was definitely edible food, but lacked selections and quality compared to other cruises. Windjammer had the same food choices for lunch every day. I'll admit, I'm being picky on this one. - Service was highly lacking on this cruise ship. Again, I've been on several cruises so I've come to expect a certain level of service from the hotel and dining room staff. Our room wasn't cleaned at all on the first day. MDR staff was extremely slow. Windjammer staff was slow to replace empty entrees, slow to clean up tables and when they did, tables were still sticky. Gross. - Making reservations for shows. I understand the need, but it really takes away from the experience. - Overcrowding. People are everywhere you turn. - Lack of entertainment options. For me, the idea of a "sales event" does not appeal to me and probably half of the events listed on the daily cruise compass were some stupid sales thing. You'd think with 6000+ people, there would be a ton of different events, but this was just not the case. This was the first cruise where I experienced boredom and watched TV for a little while. - Bombarded with upsells. 5+ TV messages per day trying to get you to buy something. Also got voice mails in our room trying to sell something. We actually were approached by someone while we were eating lunch in the Windjammer and they were trying to sell us a dinning package. This really left a bad taste for me. - Windjammer is not big enough for this ship. It's smaller than the other ship's WJ, but now we have twice as many people trying to eat there. We tried eating at WJ for dinner and we actually had to wait for 20 minutes and had an assigned table. First time seeing anything like that before. - I thought with a bigger ship, we'd feel the sea less. This was DEFINITELY not the case. We felt every swell and I think Oasis has issues with it's stabilizers. It wasn't just the ship rolling...it was like it was stuttering, rocking back and forth, each time the ship would list to the side. It was like rainman rocking back and forth constantly...it was weird. As a disclaimer, if I had not experienced the quality of any other RCI ships before, this probably would have been an outstanding cruise. Fortunately, I have experienced several other RCI cruises in the past so I had expectations on the service and quality of food. Oasis is not the ship for me, and I'll definitely stick to smaller ships going forward. Read Less
Sail Date February 2018
I went on the cruise because of the special scrapbooking event. The ship was great! Overall, wonderful experience. I loved the servers playing music outside the Windjammer restaurant each morning. Their food variety was amazing! ... Read More
I went on the cruise because of the special scrapbooking event. The ship was great! Overall, wonderful experience. I loved the servers playing music outside the Windjammer restaurant each morning. Their food variety was amazing! American Icon Grill was wonderful overall. We sat at the same table each night and got to know our waiters. They were professional and very attentive to our wants. The food was excellent. I did have a couple of hiccups with food and service at Chops Grill, one of the upscale restaurants where you pay. I don't feel I got my money's worth here. You can get a steak from Chops at the American Icon Grill for less than $20 extra dollars and the basically same meal at Chops was $45, not really worth that amount. Excursions were well organized and I enjoyed them all especially the Labadee, Haiti private island. The lunch provided was on par with the Windjammer food, very nice. Overall, I would cruise with RCCL again, but I would not spend extra money on dining in the additional money restaurants. The Hot Dog place on Deck 6 was excellent also and no extra charge.. Read Less
Sail Date February 2018
We had hoped for a pleasant and relaxing week with expectations for the usual good service and food that has characterized previous experiences with Royal Caribbean. It saddens me to say that in this case that ain't what happened. ... Read More
We had hoped for a pleasant and relaxing week with expectations for the usual good service and food that has characterized previous experiences with Royal Caribbean. It saddens me to say that in this case that ain't what happened. Boarding was fast and efficient-they do an excellent job of moving the line quickly and getting you on the ship. In this case...TOO QUICKLY. Hidden in the packet of "read later" stuff they handed us was a warning letter that the ship had suffered an outbreak of NOROVIRUS-and that you could opt off the cruise if you wanted to. Unfortunately we didn't see that letter until after boarding (and once you walked on-you were screwed-the offer was no longer valid). IMPORTANT NOTE: The offer was in the final paragraph of a long letter that would take 3-5 minutes to read. Can you imagine standing at the cruise check-in and holding up the line while you read a letter? The agent never mentioned NOROVIRUS nor suggested we take a minute to consider the outbreak and its implications. The food, service and overall demeanor of the crew failed to meet our expectations. The stateroom showed signs of wear (worn bedding, filthy glass on our balcony, frayed curtains) and so did the crew. They were outwardly polite but none-too-eager to be of assistance in the normal ways. Ice for your stateroom? Only if you asked and only the day you asked. Remove the room service dishes? Only if they were on the tray. One coffeepot sailed 3 straight days with us before we got tired of waiting to see if the attendant would remove it. On day 2-3 NOROVIRUS struck. We went to the dr for the "free" consultation they offered at muster. (Hint-when the captain mentions free medical care you know there is a SERIOUS OUTBREAK) Well, we never saw a dr, the nurse gave us immodium, and quarantined us in our stateroom. The "free consultation" was only free once we reminded guest services of the offer-they initially billed us $174 to see the nurse and for 6 immodium tablets. (Later we needed NyQuil-8 ounces was $18 or slightly more expensive than a single malt scotch) In the dining room we could not help but notice that the crew would clear plates, food and silver from a table then immediately serve another table with no hand cleansing. Same for the buffet workers. Clear a plate then serve you a beverage. No wonder the outbreak spread at a rate of "greater than 6 passengers every 6 hours" according to the ship's guest services manager (Davika). Worst of all is what happened when we got sick. Soiled bedding is contagious, right? So on our way to the Doctor we asked the attendant to clean our bed after explaining what happened. (Hint-MESS on the sheets) 90 minutes later on our return I had to strip the bed since it still hadn't been done and we needed to lie down. No sheets, no blankets, no nothing. Why? Because a supervisor must be present and he was busy. So upon stripping the bed and placing the soiled linens outside the cabin (I wanted to toss them off the balcony) a supervisor immediately appeared-not to offer assistance but to give me hell for putting the sheets etc. in the hallway! So you get the idea. This gloriously built and outfitted ship is served by s substandard and overworked crew that is fine if everything goes well but God help you if a problem occurs because the crew can't and won't. Read Less
Sail Date February 2018
The title sums it up, but being out to sea is always great in spite of expectations. Lets start with the food. Food was the poorest of any cruise I have taken (10) Carnival food was a lot better. The food in the main dining room was not ... Read More
The title sums it up, but being out to sea is always great in spite of expectations. Lets start with the food. Food was the poorest of any cruise I have taken (10) Carnival food was a lot better. The food in the main dining room was not hot and lacked taste or imagination. We were seated with folks that were diamond and they have cruised a lot more than I and they had the same impression. The service was tremendious however. Some food was bad and had to me send back, one example of a few I ordered the cod, it looked like Mrs Pauls Fish Sticks but did not taste anywhere near as good as Mrs Pauls frozen sticks you get at the super market. Steak was tough. At the table they tried to make up for it by extra platters of shrimp and Champagne which was appreciated. One bright spot the restaurant in the solarium was the best, closed for reservations only at night but the quality of the food was very good. The serve the same menu items every night. Another bright spot the park cafe where you can get the best roast beef on the boat, I frequented this place, no line salad and beef, and my favorite deserts before I headed back to the room for the night. Decks, most chairs are tied down and can be moved around, solarium was always packed. Smoking area always crowded, more tables and seating needed out of the wind. Shows always packed and stay away from Cats. If you don't get there early don't try. Haiti visit was a tourist trap, if you want to enjoy less people on the ship, enjoy it on this day. FALMOUTH, JAMAICA use caution if you walk out the wire, not safe, although I have walked around many unsafe places, don't do it with your family. Google crime for Falmouth Jamaica. COZUMEL, MEXICO awesome port, long walk to get to the port but worth it can can always take a cab for cheep money or horse drawn carriage on the way back which I did for 20 bucks. You have to haggle. Stateroom and attendant were awesome as well. This is the first time I did not have a balcony but spent a lot of the time up on deck, missed the sound of the ocean at night while leaving the doors open, but great size and very clean. attendant had buckets of ice for me twice a day. Always had Ice. Room service sucked, they charge for it now which is really bad and the food wasn't great either. Hopefully they will make some improvements. One last thing, STAY AWAY FROM THE SPA its a rip, I went for a Massage it was poor and they were not accommodating AT ALL. Save your money. Read Less
Sail Date February 2018
From the very start it felt as if they were pushing anything that was an extra charge. The specialty dining rooms, the multitude of drink packages. There was a $7.95 fee (to which an additional 18% would be added) for room service, and an ... Read More
From the very start it felt as if they were pushing anything that was an extra charge. The specialty dining rooms, the multitude of drink packages. There was a $7.95 fee (to which an additional 18% would be added) for room service, and an $11.95 fee for an in room movie, with absolutely no options for free. What happened to chocolates on the pillow? Complementary beach bag? It appears that Royal Caribbean does not know the meaning of complementary. It makes us feel like we are special and they appreciate us a passengers. And then there was the dining room experience… We went as part of a group. Four days in a row over the loud speaker, came the patting of themselves on the back and tooting their own horn at the expense of our social/conversation time and disrupting our service. SERVICE. At one point they asked us to give our wait staff a standing ovation, WHILE WE WERE STILL EATING!!!!! and an additional standing ovation during desert. In the Wipe Out Café (on the same deck as the Windjammer), they did not offer ice tea in the beverage dispenser. When I asked about it, I was told to go to the Windjammer to get it (while I was standing there holding my lunch). I’m not exactly sure what we paid for, except an overpriced hotel room. Royal Caribbean, specifically Oasis of the Seas, needs to work on "service", i.e. to serve. Service seemed to be available only for additional fee, plus the mandatory 18% gratuity. For the most part we felt we had to "serve" ourselves, fend for ourselves and at times bus our own table. We would not recommend Oasis of the Seas to anyone. Read Less
Sail Date February 2018
The Oasis of the seas is a beautiful ship! But it was ruined by everything they charged EXTRA for. They are CHEAP, CHEAP, AND CHEAP!! -Such as $7.95 room service fee. They don’t provide a lanyard for the card, HOWEVER, they sell them ... Read More
The Oasis of the seas is a beautiful ship! But it was ruined by everything they charged EXTRA for. They are CHEAP, CHEAP, AND CHEAP!! -Such as $7.95 room service fee. They don’t provide a lanyard for the card, HOWEVER, they sell them for $12.95 EVERYWHERE on the boat. -If you want a lovely meal (free on other cruise lines), then you pay $$$. The regular dining meals are UNDERWHELMING, and smallish and you have to line up and wait for a table. -Central Park: we’ll-named because every store and restaurant there, was expensive. It was pretty but disappointing. -There were only 2 adult-only pools and one is really a large fountain- you can’t swim in it. The other adult pool was under construction the entire week. -Good luck getting into the shows. We tried to book 6 weeks b4 the cruise and all but 2 were already full. We saw 2 and they were great. Unfortunately we never got to see the water shows. Each time we lined up almost an hour early (so we could get a seat), but the show was cancelled due to weather. Overall a huge disappointment. We saved a long time for this and feel that we’ve lost a lot of our hard-earned wages. Wish we had gone on Carnival. Tips! Book very early for the shows as well as if you want the early dinnertime. Save a chair at the pool at 6 am or you won’t get one all day. Read Less
Sail Date January 2018
Cabins are not well maintained (sheets were torn, modeling coming off). Also, service in dining and activities suffers. Not the crew's fault, it's simply too large to provide a quality experience that you would expect if ... Read More
Cabins are not well maintained (sheets were torn, modeling coming off). Also, service in dining and activities suffers. Not the crew's fault, it's simply too large to provide a quality experience that you would expect if you've cruised on other lines/ships. On the first night in the main dining room they could not find our table so we were left standing there for 10 minutes. The food, while pretty good, took more than 45 minutes between courses and was often the wrong order. We also were frustrated that activities were poorly managed. For example, a sign would state it was starting at 10 a.m. but the staff responsible wouldn't appear till 10:30 or 10:45 which left us waiting. We would ask and were always told 'They are coming.' With all the problems, the few staff we did connect with consistently were wonderful and took the time to know us and ask about or experience. Lastly, this ship extends 17 floors above the ocean so it sways and rocks even in calm seas. If you have motion sickness issues, you should avoid it. Read Less
Sail Date January 2018
We chose this cruise on Oasis as a little romantic getaway and splurged on the Crown Loft Suite. While most of our cruise was great including speedy embarkation, awesome venues and our favorite place, the Coastal Kitchen; RC began a ... Read More
We chose this cruise on Oasis as a little romantic getaway and splurged on the Crown Loft Suite. While most of our cruise was great including speedy embarkation, awesome venues and our favorite place, the Coastal Kitchen; RC began a major construction project on the roof above us that lasted the entire week. The hammering, drilling banging and grinding that went on above us from 8 am to 6 pm was totally unbearable. On Monday, we inquired about the noise and asked if they could switch us to another room but were told that the project was complete and that it would be quiet for the remainder of the cruise....? Tuesday morning, we woke up to the banging again...and Wednesday and Thursday.....it never stopped! I recorded the noise every day and played it back for anyone that would listen?? My Concierge, my room attendant, the hotel administrator....? Finally on the Friday they offered to switch our room? seriously....? We had a day and a half left on our cruise? Thank you, but no....I would have gladly moved on Monday, but with one day left, we were not packing up our entire room and moving. When we returned to our room later that night, they offered us a 30% Future Cruise Credit which was nice....but did very little to make us feel any better about the way we feel they had treated us and the loss of this cruise. Our cruise cost us over ten thousand dollars including flights, hotels etc., and they offered us $1308 for me and $654.00 for DH to use toward another cruise...as nice a gesture as this was, if I'd had the option ahead of time, I would have chosen NOT to have a discounted CLS that was under construction. I know there are many people out there may have opted for the 30% discount and lived with the noise....but I would have chosen to PAY MORE for some PEACE & QUIET!! Read Less
Sail Date January 2018
This was our 4th trip on the Oasis, A Ship that we Love. When we chose this cruise a year ago both San Juan, and St. Maarten existed. Today San Juan is the home to devastation and crime, and St. Maarten, Orient Beach are almost ... Read More
This was our 4th trip on the Oasis, A Ship that we Love. When we chose this cruise a year ago both San Juan, and St. Maarten existed. Today San Juan is the home to devastation and crime, and St. Maarten, Orient Beach are almost entirely gone. Only the nude section exists and the Restaurant is barely standing. The road to Orient was never very good but now its just potholes and rubble. Because the Oasis is so large it can only go into 3 ports on the eastern route. That leaves RCCL's private Island, Labadee. Beautiful as always. It seems that the Cruise line has gotten cheaper than ever, now just about everything that once was standard is now "upon request". that list includes "ice bucket in your room" Robes, shampoo, and lotions, Limes for your Coronas, not available, Limes for Gin & Tonics, not available, Olives for your Martinis, Gone are the pillow chocolates, the Chocolate Buffet, and the Ice Sculptures. I understand that the only way for these Islands to get back on their feet is with tourists. But when your 7 night cruise consists of only one decent Island then the Ship had better be something outstanding........it was not. Read Less
Sail Date January 2018
We're experienced cruisers in our forties and travelled with our daughter and partner who had their own cabin. This RCCL ship is a small step up from Carnival but not by much. The entertainment was sub-standard even for a cruise. ... Read More
We're experienced cruisers in our forties and travelled with our daughter and partner who had their own cabin. This RCCL ship is a small step up from Carnival but not by much. The entertainment was sub-standard even for a cruise. The drinks service and provision thereof comical, firstly the Chandon and as a European we 'let it go' that this is called Champagne onboard but when the Rising Tide bar is passing off sparkling perry as house champagne that is just taking it too far. On that subject finding Chandon is a challenge, we experienced there being none available at more than one bar and denials that they even stocked such a thing, when it was on the drinks menu and reluctance to source it when asked if not refusals. As a Diabetic II and by preference I elect to have sugar free mixers although natural sugars are fine for me, on this ship you can get Diet Coke, Diet Red Bull and Water nothing more. Now before you scream "Hey use the Freestyle machines!", well only one on the entire ship worked and frankly why should I have to go get my mixer that's what I give the barstewards (see what I did there?) my tip for. The service itself was mixed, some good, great or entirely useless like the moron in Sabor that tried to pour Diet Coke on top of Coke when we corrected her for the second time. Duh. Speciality dining was ok and the Izumi restaurant was well worth it, the other two we tried not so great and honestly not even memorable. The Wind-Breaker buffet was God awful unless you are a fan of pizza, hot dogs and burgers as many are but trying to find simple veggies was challenging unless pre-mixed with other dishes. Thankfully I enjoy Indian foods and found good options there just before scurvy kicked in, although a banana was only available in the Spa / Gym and grudgingly spared from the smoothie ingredients pile by surly the short order fook. I found the staff generally willing to make any excuse not to do a job rather than serve a customer request. The photographers were a pain in the backside, I'll put up with them in public areas or at port but in a speciality dining just b--gger off and they do not like being told so. If you like some peace and quiet you can forget it because any designated area for adults only are unenforced. The Solarium is such a place but the restaurant full of families, the outdoor seating for eating the same and the kids are screaming away and running about in the adults only area. The staff do nothing even when you bring it to their attention, I observed an elderly lady being verbally abused by a parent when she asked if they could control their kids and she made a great point, "You have the rest of this huge ship, we have this, so why don't you go there and let us be. It's our vacation too!". She lost her temper and you wonder why, that's not a holiday experience... For six days of seven on our deck the corridor smelled of sewerage. The grey water in our cabin had black / brown flecks floating the entire week, at the magazine rack the splash marks were awful and it hadn't been wiped in weeks, the phone covered in dust, inside the cupboard every horizontal the same. We dropped a wedge of lime onto the carpet and noticed it in the morning but decided to leave it around day four just 'to see' and it was there the day of departure. Vacuum, yes onboard nobody can hear you scream. It's no wonder there was a Novovirus outbreak. We reported all this and RCCL were condescending to say the least, they even suggested I cruise on a higher end ship in future or in other words Sir, you are a snob. Be aware then, as you are all lower class than me you will be expected to smell sh-t and like it, rednecks. LOL. I'll not be back on a RCCL ship ever. Read Less
Sail Date January 2018
We travelled with a family of four, two teenage boys 13 and 15. I’ve been on 5 cruises before this it was my first trip with RC. I’m so torn as I write this review…I worked so hard on my ‘tips and tricks’ I wrote them out for ... Read More
We travelled with a family of four, two teenage boys 13 and 15. I’ve been on 5 cruises before this it was my first trip with RC. I’m so torn as I write this review…I worked so hard on my ‘tips and tricks’ I wrote them out for my family before the cruise based on the reviews here and then added to them with my own during the trip. I decided I’m still going to post them as people may find them helpful. And our trip wasn’t all bad, the ship is beautiful, the ports gorgeous, the entertainment the best I’ve seen on a cruise and the food at the specialties amazing. The spa was fantastic too, Drew the manager is an amazing person, don't miss a seminar if he does them on your trip and for treatments ask for Laverne! And our waiter Adonis at the American Grill he was just the kindest soul and excelled at service so…when you put it all together it’s just confusing at best. Here’s some tips; 1. Water stations are everywhere and debatably better than the bottled water, bring a reusable water bottle 2. Bring a highlighter, lanyards and clips for towels – I also saw people stretch T-shirts over the back of their chairs…made them easy to find 3. Prebooking all the shows before the trip was easy/better then lining up, the comedy show was all booked up but getting in on standby was no problem and they added a show in the big theatre the last night. All the shows were amazing no complaints. Cats has always been a fav. You can also book restaurants and shows on your TV in your room once you check in...sadly the RC website is not set up properly for this if you order the 3 night dining package it will still try to charge you the flat fee if you try to reserve a restaurant online before you go so you can't do that unless you want to pay twice for the same thing and then try to get a refund. If it's a free restaurant like the Solarium it's no issue. 4. We bought the 3 night dinning package and would recommend it you get 3 dinners for the price of 2 at specialties as well as 40% off bottles of wine at any restaurant (the my time dining ones too!) We at ate Chops, Giovanni’s and Central Park 150 all amazing food and service 5. The drink package just wasn’t worth it for us with already having the 40% off wine and we also had our kids with us so…but I ran into a lot of young couples that thought it was totally worth it. Sometimes they will bring out a 10 drink card for $80 on day 3. 6. If the Beatlemaniacs are on your cruise don’t miss this event, these Toronto musicians are amazing – Terrance Gowan is in the band 7. The Globe and Atlas pub gets overlooked sometimes I think but they had a musician from Halifax he was so good, I felt like I was in the Irish pub at the New Yorker Hotel in Vegas. 8. Even if you are a night owl get up one day at 6am and walk around the ship while everyone is sleeping, you won’t regret it, you miss so much when it’s busy and it really is an architectural wonder…then watch the sunrise in a cozy wicker loveseat in the solarium, just breathtaking...maybe grab a starbucks first. 9. The hot tub just outside of the solarium is a great place to watch the ship port. It is really interesting the way it backs in to some of the stops and if you’re lucky you may have the hot tub to yourself if it’s early. 10. If the cruise director Tim Conner is still there figure out where he will be each night as that will be the best party for sure. 11. By the car in the promenade there is a little stairway that is easy to miss if there is a lot of people and it is a shortcut to the casino 12. Try to do your daytrips in the morning, so you have a quiet ship to relax on in the afternoon on days you are at port 13. The ATV buggy/snorkeling trip in Cozumel is really fun as is the river tubing in Jamaica...Chukka tours I think. 14. If you miss an event like the belly flop contest it’s often on TV afterwards 15. You’ll get free wifi for five minutes if you download the RC App while onboard 16. Airport transfer from RC is $37.50 per person so it’s a lot less to rent a car if you have more than 2 people, we used Budget and Alamo both have shuttle service. 17. Bring your own luggage off the ship during disembarkation, it’s way easier 18. We paid $3,200 Cdn for an oceanview balcony that sleeps four in the second week of January/2018 – booked 3 weeks before the cruise. We were happy with the room…a bit squishy now that my boys are older but we managed. 14602 does have a larger balcony because it is positioned in the centre of the ship where it curves out a little. The downsides and they are doozies; 1. I sprained my ankle on the first day on the zipline, I asked the staff to repeat instructions and could not understand what he was saying he was rushed to get me out, so needless to say I landed wrong and got a sprain. Still not sure but I think it's two steps on yellow and then jump on green. Nothing like how to stop on other ziplines at all where you have a glove or there's a bumper, I wish they'd just add bumper. I read online about other similar experiences on the zipline, mine was not the first ankle to be sprained. So by the 3rd day of it still in pain I went to the medical office to get a tensor band where I found it full because there was a 2. Massive outbreak of norovirus – ship was on high alert – everything was being super scrubbed down, no fruit at bars, most staff wearing plastic gloves etc. people throwing up everywhere. Many were quarantined and walked off the ship. From the review it sounds like it's been there for few weeks. However, trying to stop norovirus is like trying to stop a flu outbreak in an office...sadly impossible and not RC's fault they did their best. 3. The aquapark in Labadee, Haiti has a scuba instructor not a real life guard – this is not acceptable…a TON of accidents happen here with people being airlifted out. I would not let my children in that park without several real lifeguards attending and I would still stay on the dock and watch them or go with them. I was mortified at how many parents thought this was a babysitting event. I used to be a lifeguard and I watched my 13 year old son like a hawk there and he was impossible to track from one angle you need several guards…it’s just not safe. 4. The ships staff was overwhelmed and grumpy, not all but many – I’d say 60% typically this is a middle management problem as we saw several frontline staff being berated by management. Also was mortified at the behaviour of some of the guests. I actually saw a lady get upset at the ice-cream parlour staff because they ‘haven’t had my ice cream flavour 2 nights in a row’ while we were at sea. The front-line staff really gets it from both ends…however…customer service should not falter…it’s a big problem with RC from the reviews I’ve read, I hope they find a way to fix it. The only way I can describe it is if you tried to chat with some staff (not all) they’d automatically jump into defence mode…for no reason…that’s typically due to always being berated from guests to management, not a great way to be treated…yet also not an excuse for rude service. 5. The ‘next cruise’ sales well wow. I went to try to book for next year on Symphony or Harmony and the discount was terrible, the guy (Chris) was dismissive and couldn’t wait to end the conversation. He did not want to offer any info about the ships or just general pricing. He was however, really excited about the two men who wanted to book with him tomorrow and kept winking at them…have not seen sales tactics quite like that before…needless to say we left without booking and I’m not sure I’d book with RC again based on the overall experience. 6. I complained to them on Twitter and received the equivalent of a digital shrug. Albeit a polite one. Maybe they will look into things but I really didn’t get any sense of accountability. I suppose they are well aware we signed all the waivers. 7. A week after the cruise I learned from a physiotherapist that my progressively sore neck is whiplash from the zipline so I am now also receiving treatment for that as well as my sprained ankle. 8. We had 11 foot waves at sea so it was rocky, some people were sea sick. Apparently that ship has seen 40 foot waves! I'm ok with waves but if the motion bothers you, you may want to bring some gravol, etc. Having said all this my biggest regret is not being able to dance until a little bit the last night due to my ankle…I really did try to enjoy myself. It was just hard while limping around and watching people being sick & grumpy. Anyways, this was my unique experience on Oasis of the Seas I hope yours is better. Read Less
Sail Date January 2018
I had heard a lot about the largest cruise ship and wanted to try it now that it is sailing out of Port Canaveral. I was disappointed! I will say that the logistics for boarding were quite good. We left our house at 11 AM and were ... Read More
I had heard a lot about the largest cruise ship and wanted to try it now that it is sailing out of Port Canaveral. I was disappointed! I will say that the logistics for boarding were quite good. We left our house at 11 AM and were onboard the ship at 12:45. I am not a great chef, but I sure could outperform the pastry chef. All the deserts in the Windjammer were subpar with the exception of jello. Given time I believe they can mess that up too. Given a couple weeks to experiment, I would be able to produce better tasting items all across the desert stand. Of particular disgust were the donuts. How hard is it to make a tasty donut? Mobile carts fry the dough and come up with tasty products, not so the Oasis chef. There is a Johnny Rockets on board so it is possible to get a tasty hamburger, just not in the Windjammer. The pancakes were so hard they could be used as frisbees. I would say the same for the hardness of the French Toast except ithe were not round. Perhaps the thing that bothered me the most was when I went to take a sauna. On all other cruises I have taken, they have been free. The Oasis is a colossal rip-off in that they obligate you to purchase a week sauna pass for $119. On the positive side, the shows were very good and we saw 6 different shows. The entrees in the Silk Dining Room were passable, but the deserts not so much. The apple pie is horrible with no taste. The chocolate cake seemed like it last saw an oven in Orlando. The only fresh desert seemed to be the creme brulee. I realize that we are no longer in the golden age of cruising like in the 80s when the fine foods were served in the main dining room and there was a midnight buffet with carved ice figures, but to close the Windjammer at 8:45 does not leave many options for a late night snack. Much was acclaimed about Central Park, but what it is a just about all specialty restaurants on both sides. The cabins also left something to be desired. Normally there is a curtain for privacy when you have more than two people to a cabin, not so on the Oasis. The tissues and toiletries are all from China, not what I would expet from the largest cruise liner. We were on deck 11 starboard aft in Cabin 722 and I will say that our cabin steward Dean was the best we have ever had. I bring a post it pad so I can leave notes for the steward when something runs out or needs to be changed. The only times I needed to request something from Dean was when the battery on our room safe expired and when I asked for a plastic bag to put ice in for an injury on the Flowrider. It seemed like at least half the activities were classes that eventually tried to sell you something. There was also a problem with the starboard aft elevators where we would go to the port elevators rather than wait longer. The flowrider was fun. I mastered the boogie board, but not the stand up board. The zip line was way too short. The rock climbing walls were good. Read Less
Sail Date January 2018
Got a last minute deal and was closer to drive for us Windjammer breakfast was poor, overdried toats,dried waffles,hard pastries (croissants,donuts for the whole week),missing fruits, missing tables and lots dirty tables. Main dining ... Read More
Got a last minute deal and was closer to drive for us Windjammer breakfast was poor, overdried toats,dried waffles,hard pastries (croissants,donuts for the whole week),missing fruits, missing tables and lots dirty tables. Main dining room for supper :often tables not ready (wait time 20 min) food overcooked (fish,lobster,lasagna) and often not hot,(lukewarm) often brought coffe after we had finished our desserts.. People not very friendly compared to other ships We have cruised over 30 times. Our luggage had the handle broken when arrived in our room ,ok they fixed it but it was brand new. Often washroom was missing soap at different floors and Royal had just had bad experience with over 300 passengers sick about 2 weeks earlier,we figured the ship would be always clean and spotless (not the case). Plus side,stateroom attendant very good and room kept well cleaned. Very good shows and headliner show,good spa experience. Guest service after midnite is limited to only 1 employee ,so expect long delays especially on the last night. Read Less
Sail Date December 2017
This was a get together for extended family. We were assigned my time dining and I was unable to get a reservation before 8:45 pm 2 months before sailing. Again I tried onboard and failed. Doesn’t work when you have little kids along, ... Read More
This was a get together for extended family. We were assigned my time dining and I was unable to get a reservation before 8:45 pm 2 months before sailing. Again I tried onboard and failed. Doesn’t work when you have little kids along, problems trying to get solarium bistro and coastal kitchen. Had to resort to The Trough (Windjammer) some nights. It was loud and crowded. Lunch food was not great in any of the choices. Not worth the price paid. AND Diamond Plus is now the same privileges as Diamond so the lounge was uncomfortably crowded with not enough seating. And I didn’t get a bathrobe nor was there coffee for the in room coffee pot. Concierge lounge is for top suites only. Junior suites get nothing extra except coastal kitchen for dinner if the top suites don’t fill it but the jr suite card doesn’t open the locked door so you have to knock and knock until someone notices. Better management is needed to keep me Loyal to Royal Read Less
Sail Date December 2017
We always sail Royal Caribbean because of the service, structured dining so we have the same waiters and such, and the shows. There is always plenty to do! However on this one... forget it! Too many out of pocket restaurants, and the ... Read More
We always sail Royal Caribbean because of the service, structured dining so we have the same waiters and such, and the shows. There is always plenty to do! However on this one... forget it! Too many out of pocket restaurants, and the shows.... well who would know? They book before you even set sail. Forget whimsically deciding to attend a show, you can't. There are TOO MANY PEOPLE! This ship is by far the worst one. The pluses I would say are the wait staff, room attendants, food is amazing, and some of the little entertainment like trivia, a lot of hot tubs, pianist, guitarist and things like that. We brought kids and they loved the character pop ups, however we wanted to ice skate and couldn't. The line to register was obscene! I have never had issues doing these things or attending shows before, and boy have I always loved the shows! But this one really disappointed me, I really hope this new booking policy doesn't carry to other ships or RC will ruin their cruise line for me. Also the pool deck is big, always found a chair but the flooring is DANGEROUS! I almost fell at least 6 times myself, do not let your kids run!!! There are lifeguards now though so that is a major plus. Read Less
Sail Date December 2017
We chose this ship for our Christmas gift to each other. And Port Canaveral is only 45 minutes away from our house, and the good reviews it has received on, Cruise Critic. This ship is huge! if you have any mobility problems this is ... Read More
We chose this ship for our Christmas gift to each other. And Port Canaveral is only 45 minutes away from our house, and the good reviews it has received on, Cruise Critic. This ship is huge! if you have any mobility problems this is not for you! Walking stem to stern is 1,800 feet make this trip just for your meals and you’ve walked 1 mile. Shipboard activities, any activity, that involved communicating with the crew was difficult. We only speak English so if the crew was speaking English the accents were unintelligible. Service did not come with a smile, they had their 18% gratuity built right in. Buy a can of beer $ 8.00 plus $ 1.44 tip! $ 14.00 liquor plus $ 2.52 tip, $ 16.52 total, for 1 drink! When was the last time you went up to the bartender ordered 4 drinks and gave a Ten dollar tip for your his or her two minutes of time? I was served a slimy shrimp cocktail, room temperature, the waiter said he just took it from the refrigerator. Maybe it was from the refrigerator in our room? Why our room? Because there was a mini-fridge in our room didn't work, the response from steward was, it is just a cooler, not a refrigerator, OK! The food was poor and the service was tepid. The food on the Oasis was bad, bland, dry, and recycled, yes recycled, like a beef loin that was not used up for a dinner service would go into the fridge and would resurface the next day as Beef Bourguignon. Room service is free except for the $7.95 delivery charge and the 18% gratuity. The ship is beautiful, service not so good, food was bad, the room was OK. Outside the cabin was always hot. I had to change shirts every time I came back from being outside our cabin, soaked in sweat. I would not recommend, Oasis of the Sea, to a friend. Read Less
Sail Date December 2017
I chose royal carribean having heard of its reputation as the largest and best cruise liner. I have previously travelled on princess and Msc cruise ships but unfortunately the overall experience did not match up to these two cruise lines. ... Read More
I chose royal carribean having heard of its reputation as the largest and best cruise liner. I have previously travelled on princess and Msc cruise ships but unfortunately the overall experience did not match up to these two cruise lines. The ports St. Thomas, San Juan and labadee were really poor, as were all the excursions. Be aware that there’s nothing to do in San Juan activity wise except walk around and also you do not experience the true Haiti in labadee, it’s private royal carribean land that is denied to the natives and sugar coated. Royal carribean expect to be tipped on absolutely everything- where’s the rationality in charging a gratatuity of $13.50 for a box of popcorn which cost $2.50.....? The food in the main dining room was really decent, but the same could not be said for the windjammer cafe, especially at lunch time. The choice of desserts was disappointing and exactly the same everyday- they just changed the colour of the cakes and who wants soggy bread and butter pudding with vanilla sauce everyday(why couldn’t they serve custard, cream or ice cream)? The captain drove the ship quickly and my partner and I were sea sick half the time so we missed out on many activities, unfortunately medication did not work for us Read Less
Sail Date December 2017
Terrible for kids over 5 years of age (they get a little splash pool). No water slides, terrible pools, and very inadequate activities in general. In order for ship to sell tons of balconies they created these open spaces running through ... Read More
Terrible for kids over 5 years of age (they get a little splash pool). No water slides, terrible pools, and very inadequate activities in general. In order for ship to sell tons of balconies they created these open spaces running through the middle of the ship. But that gutted the top deck and thus the swimming pools. Got soda package and only 4 soda areas on entire ship that we found (1100 feet long by 17 decks tall... go think about that for a second). 1 in 5 times the syrup was out or the machine had computer language errors/broken in some way (that's how they save money is it's too far to go get a soda). The zip line lasts 4 seconds, there were only about 15 putters for mini golf, and daughter was told she may get blisters on hot rock climbing wall if she climbs high. Central park kind of a fake selling point. It is only there to create even more interior balcony revenue to ship, and is the place where they placed entrances for the for premium-pay restaurants. Bar server staff (pool side) always trying to sell up-charge drinks. Popcorn in theater costs money. Even some main dining room food costs extra. On formal nights there is no place for your own photo and they will NOT let you use their spots. On board tours (galley and other behind the scenes areas) cost $119 per person. There is no promenade deck/walkway. They put the lifeboats in the way of your view (to make room for another row of ocean balconies) so it's a dark running track instead. Disembarkation was frustrating as anyone paying for luggage help was escorted to front of customs line. My-time dining staff were extraordinarily friendly when you consider you only have them for one night sometimes. Find another ship!!! Read Less
Sail Date November 2017
Deffinately not worth the money. Soo many things were an up charge(like I didn't spend enough getting on the ship already), and the people who were supposed to be in charge of guest service were terrible. The only people who were ... Read More
Deffinately not worth the money. Soo many things were an up charge(like I didn't spend enough getting on the ship already), and the people who were supposed to be in charge of guest service were terrible. The only people who were actually good at interacting with the customers were the wonderfull people in the dining and the super sweet people who cleaned my cabin. I came with my family and in the first few days someone reported my 17 year old brother missing, so instead of contacting my mother(his legal gaurdian) about it they conducted a search and turned the ship around. After finding him they threatened to kick us off of the ship and proceded to tell us that he(a 17 year old, not a 5 year old) had to be with my mom for the rest of the cruise. Apparently when you're almost an adult you can't take care of yourself and need constant supervision. Customer service wasn't much help with anything, and we spent a rediculous amount of time there. Other than that basically everything on the ship cost money. You want icecream, you better have money. Coffee, they have a starbucks, and you bet your lucky booty it's gonna cost you, a lot of dining places cost money. They try to get you to buy everything! Then comes my club experience. The DJ sucked. He switched up the music, and when I requested more up beat music he decided to play "chasing cars" by snow patrol. Then the boat started rocking more than usual and he decided that was the perfect time to play "titanic". In all honesty he would have been better replaced by a play button. Getting back on to the ship was very lackluster, I felt like I was being hearded like cattle. I favorite part was when I was finally able to get off the ship. Never cruising with them again. Read Less
Sail Date November 2017
I chose this cruise for the price- thought I was getting a good deal 1st day I got a note from ship stating that since I hadn't picked a time for "My time dining" they had set me up complimentary at the Solarium Bistro. ... Read More
I chose this cruise for the price- thought I was getting a good deal 1st day I got a note from ship stating that since I hadn't picked a time for "My time dining" they had set me up complimentary at the Solarium Bistro. When we went to the Bistro it was full so wound up going to the buffet for dinner. When I tried to make reservation for the main dining room later, I was told it was booked for the entire cruise- so never had a chance to have a nice dinner. I see now why they do prepaid gratuities for my time dining. I myself have never given gratuities for a service I wasn't allowed to use, but apparently with RC that's all right. Also way too many kids on board, which is to be expected, but they were left with no supervision. Couldn't enjoy the "Adult hot tub because of kids splashing and playing in it, and not just the teens, were also several 9-10 year olds, with no supervision, and no ships crew to ask about- so had to give up on relaxing there. Did enjoy the entertainment, but again half the seats were being "Saved" even though announcements said this was not allowed- again no crew enforcing any rules. Teen area was a mess with food tossed about, and kids just being destructive. Again saw no crew members around. Read Less
Sail Date November 2017
I booked Eastern Caribbean, due to the hurricanes beating up Puerto Rico and St. Martin the original ports. RC decided to drop us off in the Bahamas and Mexico. Rather than providing a discount or refund for a Western Caribbean cruise that ... Read More
I booked Eastern Caribbean, due to the hurricanes beating up Puerto Rico and St. Martin the original ports. RC decided to drop us off in the Bahamas and Mexico. Rather than providing a discount or refund for a Western Caribbean cruise that I didn't want, having been to the Bahamas and Mexico. I wanted off this cruise and they would not even offer me a refund ! Costa Maya is a filthy, poor, hell hole and Cozumel is only slightly better be ware do not venture off the beaten path ! Thank God for Senor Frogs in the Bahamas and Jimmy Buffet's in Cozumel or it would have been a totally bad day at port. The ship is huge, gorgeous and clean. The dinner menu in the main dining room was very good but I felt it could have had a few more choices of fish other than Salmon. TIPS Don't go off the beaten path in Costa Maya or Cozumel Disembarkation get a porter, it goes faster and easier Read Less
Sail Date November 2017
We chose this cruise because of the original itinerary and ports, but due to hurricanes we were not able to visit those ports - we were rerouted from Eastern Caribbean (St. Maarten, San Juan, Labadee) to Western Caribbean (Nassau, Costa ... Read More
We chose this cruise because of the original itinerary and ports, but due to hurricanes we were not able to visit those ports - we were rerouted from Eastern Caribbean (St. Maarten, San Juan, Labadee) to Western Caribbean (Nassau, Costa Maya and Cozumel). We were celebrating 3 big life events on this cruise and had planned it almost 2 years ago, so we were excited and certainly not looking for any reason to complain. However, we experienced pretty significant problems with Dining, Photo Services and Accommodations for our group of 6 (we had 3 cabins). We ended up with MyTime Dining because our travel agent neglected to follow up on early seating for us. We decided to try this dining option, but won't do it again. There were no MyTime dining reservations available, so we took our chances each evening and had sub-par service for 4 of the 6 nights we ate in the main dining room. We also felt that the food was below average on this particular cruise - not "world class" as we had previously experienced with Royal Caribbean. The dining room staff missed our birthday celebration (travel agent had supposedly conveyed and I also spoke with the hostess just prior to our meal that night), but it didn't happen. They tried to rectify the situation by having champagne and a slice of cake for the birthday boy the next night. They are really pushing the specialty dining experience on this ship (upcharge) and the Windjammer Cafe is too small to accommodate the number of guests who want to eat there - you need to know this. We had 3 rooms together on Deck 9 overlooking Central Park, but our daughter had to move to another floor on the other side of the ship because the music coming from the Park Cafe cranked up every morning at 6:45. After the 3rd morning and multiple visits to Guest Services, she was moved to a room on the 14th floor - when she visited that room to check it out, she walked in and found her new cabin steward using the toilet - he asked her to leave. Long story short - she got a new cabin steward and was able to sleep past 6:45 for the rest of the cruise... but, she wasn't near our group any longer and that was sad. On the last night we had a problem with Photo Services - long story and not worth getting into here, but $99 (and a few tears) later, we got our 6 photos that we thought might have been lost due to significant miscommunication on the part of the staff. On the bright side, we saw 3 shows that we thoroughly enjoyed --- Comedy Show, Oasis of Dreams (Aqua Theatre) and Headliner Show (make your reservations before you board, or you will have to stand in line in hopes that someone with a reservation doesn't show). And we made the most of our time in the ports offered to us. We also enjoyed 70's night --- the 6 of us and maybe 2 other people! In summary, we will avoid Oasis class ships in the future and will probably explore some other cruise lines now, although after our next cruise we would have been Crown & Anchor Diamond members. Read Less
Sail Date November 2017
Traveled for my nephew's wedding on board. Never traveled Royal Caribbean before. Due to hurricane Irma damage, the itinerary changed and they PAID for a "Wedding at Sea". It took nearly a month for RCCL to accommodate ... Read More
Traveled for my nephew's wedding on board. Never traveled Royal Caribbean before. Due to hurricane Irma damage, the itinerary changed and they PAID for a "Wedding at Sea". It took nearly a month for RCCL to accommodate this request as the bride chose this ship because her birthday and day she met her husband were a sea day and the captain was not available. Wedding day and the onboard Wedding Coordinator actually performed the ceremony. On checkin, the agents took both her wedding gown and his tux and told them to pick them up at Guest Services once on board. Once at Guest Services, both were "lost" and not found until the next morning. Dining experience: Food was par, bland and cool to warm everywhere (except the lobster in the MDR). We were supposed to be Anytime Dining but they moved us to 8pm seating. No exceptions allowed! We can't eat at 8pm so mainly ate in the Windjammer buffet. Poor scheduling: The Art Auction was held in a restaurant way too small for the crowd and the artwork. Also lasted nearly 3 hours! Our room stewart, Nelson, was wonderful... very attentive and personable. We had a superior oceanview balcony. Room was always clean and Nelson kept the ice bucket full. Shows were ok. Specifically liked "Come Fly With Me". Both production crew and performers were amazing! Walked out during first intermission of "Cats". We noticed lots of rust on the riggings for the life boats... sorta scary thought. I was not impressed with this first experience with RCCL. Read Less
Sail Date November 2017
This was my first RCI cruise, I've done over 20 cruises in many categories, and this will probably be my last. There were good points like the entertainment was excellent, as were some of the specialty restaurants. However, much ... Read More
This was my first RCI cruise, I've done over 20 cruises in many categories, and this will probably be my last. There were good points like the entertainment was excellent, as were some of the specialty restaurants. However, much didn't work well. The junior suite we were in was supposed to have a certain category of shampoo, etc. - sometimes it did and sometimes it didn't. No big deal, but why not live up to your promises. Why make people fight for them? I definitely would not go for a suite again on RCI - the suite lounge and dining doesn't have any sound absorbing material and is outrageously loud....the food and service are no better than the main dining. I purchased a dining package and no one seemed to understand the benefits attached to it - like the discount on wine and the "a la carte" credits - got a different story from every waiter, manager, and customer service rep I spoke to. Then the reservations phone lines, TV system, and mobile app didn't ever seem to work the same twice - either down, or made unavailable for some inexplicable reason. These ships are very crowded and the systems don't seem to be up to the volume of people and variety of offering RCI makes. I guess there is a lot to do on board, but it usually comes with a line. Read Less
Sail Date November 2017
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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