2 Helpful Votes
Sail Date: June 2018
We were on the fence about cruising to say the least. 2 kids under the age of 5 and a family that prefers peace and quiet, luxury in terms of vacations. The boarding process was the first indication this was going to be a long ... Read More
We were on the fence about cruising to say the least. 2 kids under the age of 5 and a family that prefers peace and quiet, luxury in terms of vacations. The boarding process was the first indication this was going to be a long week. Lots of people, huge facilities, long lines. To RC's credit, the move through people pretty quickly and have the process down. You can tell they are used to herding cattle though and some officials aren't very sensitive to the needs of traveling w/ kids. Once you are on board, you again feel the magnitude of the number of people. Elevators are jam packed and you often need to skip a car to wait for another one. We packed our suits in our carry-on's and went swimming that first day...so did everyone else. The pools are PACKED!! Unless it's a port day or at night, good luck relaxing at the pool. When I think cruising, I think fun in the sun. The pool scene was anything but. Our first excursion almost had us packing our bags and trying to go home. Thousands of people looking for their excursion on a hot dock, with little organization. Piled onto a boat, not enough seats for passengers and taken to a beach of shallow lukewarm water. The locals definitely not signed up to the same level of service as the crew members...mainly because they aren't on the same tip "meter" that racks up dollars by the minute. The ports are also largely dirty and tourist traps. Same duty free stores are at each port. St. Maarten's smelled of sewage on and off the boat. One of my biggest complaints is that there are a lot of things that are broken. Soda machines overworked and largely broken, video games for my boys almost all broken, pools are frequently broken, machines in the gym....broken. When I go to Chuck E Cheese at home, I expect this. When I'm spending thousands of dollars, not so much. Even one of the few show we could take our kids to broke down in the middle. It became a running joke by the end of the cruise. Another big complaint is the expense if you go off the menu. Tipping is over the top. You are charged $14.50 per day per person for tips. They you are tipped on top of every food or alcohol purchase. Then on the last day, you have to tip you waiter cash as well as your room attendant all while everyone on the boat is down on one knee asking you to give them a positive review at the end so they can continue to get paid. Obviously I get one's desire to make money....but it's a lot. In he end we spent over $1000 in tips. There is also limits to what your "limitless" drink programs will give you. There is a "timer" on how quickly you can refill your soda cup. If you are in the gym, they limit bottled water and you can get a shake or a juice, not a shake and a juice. This happens frequently in other places too. On a positive note, the food is good and the staff is friendly. Service is generally strong unless you have a problem/something out of the box. The attitude isn't necessarily we will think out of the box to serve. This will be my families first and only cruise. We're pretty much done here. If we want too many people in not enough space, we can take the train into NY. Read Less
Sail Date: June 2018
I cannot begin to tell you how upset I am with Royal Caribbean, this ship, and the unempowered folks at their call center. First night in Americana Cafe (3rd floor dining room), there were tee shirts and shorts almost everywhere at 730 ... Read More
I cannot begin to tell you how upset I am with Royal Caribbean, this ship, and the unempowered folks at their call center. First night in Americana Cafe (3rd floor dining room), there were tee shirts and shorts almost everywhere at 730 dinner. I'm not talking kids, I'm talking adults who should know better. Why have rules for dress if you are not going to enforce them. Waiter was excellent. Learned all our names, gave great service. Problem was the food was awful, cold, unappetizing, rather tasteless We ate there for two nights and my kids (to celebrate our 50th anniversary we took both our son and daughter, their spouses, and each of their two children) decided that the food was so bad that we should move out to the specialty restaurants at their expense. Hit close to $1000 extra! My wife and I went to the same dining room on the morning of our second day for breakfast and had to get up and ask for juice and coffee. One night we took the 4 grandkids to the Windjammer for dinner. Woefully too small, which is a recurrent theme on this ship due to the overwhelming number of passengers. Food there was awful when you could get to it. Looked for a nice juicy burger, took it to the table and had to saw it because it was so well done. Fruit pies looked appetizing until you realized that there was almost no fruit and the bottom was a cardboard tasting dry cake. You simply cannot walk from one end of this ship to the other on the same floor. Be prepared to either wait for crowded elevators or walk steps. If I wanted to be outdoors in humid hot air, I would have stayed on an island not taken a cruise. We were on the back end of the ship watching an outdoor movie when a rain storm came. No place for us to go! Worse the drainage on the deck was so poor that our shoes were drenched too. Our grandkids were climbing the rock wall and when I looked at the staff member who was supposed to be watching them, he was texting someone, not looking at these kids up three stories. They said there was headliner entertainment but the same group was featured 3 or 4 times. The guys were good, but Celebrity, Carnival, Holland America all have multiple acts. Without reservations, you have no chance to get in the theater anyway, just another message of it being poorly designed. Oh, did I say they allow smoking in the casino? Who wants to gamble when you and your clothes stink of cigarette smoke? Hardly saw or heard of the Cruise Director during the day. Wanted a picture of the 10 of us, but all their background shots could handle was a group of 6, no more. Looked for shampoo,conditioner etc in the bathroom only to find a shampoo dispenser on the wall of a tiny shower so small that there was no way to bend over and pick up the soap. The crowning touch was upon return home, my credit card, our son's and daughter's were all double charged for what they paid on the end of cruise statement. My daughter called, got one of the unempowered folks at the call center who told her that that was because they might have missed something. No apology, no looking in to it. over 2 weeks later, all three of us called our credit card company to protest the charges. Still, nearly a month later no contact from the ship. The unempowered told my daughter that they could do nothing about it and we would have to "call the ship!!!" Did the grandkids have fun on their first cruise? yes. Would I recommend this ship, no way!! too crowded, staff relatively untrained, lousy food. Would I recommend Royal caribbean, since I will probably never try them again, I cannot say anything about their smaller ships. This one has way too many people without the facilities to handle them. As someone who has cruised on Carnival, Holland America and Celebrity, I don't think this Royal Caribbean ship can hold a candle to a single one of them. Private island was pretty, but unless you paid for chairs or shade or to play on the inflatables in the cove, there is little to do. Seemed like they were charging for everything, even $7.50 for room service. BTW, since we had status on Celebrity's Captains Club, we asked the unempowered call center folks before hand if that carried to Oasis, only to be told, no. After 3 days on ship our kids asked why our ships cards said "Platinum". Took 5 people to get a sensible answer and never got a chance to avail ourselves of the amenities. Save you money and the anguish and sail on a smaller ship where they can handle the number of guests. Read Less
1 Helpful Vote
Sail Date: June 2018
This was a family cruise with our grown children and grandchildren. The ship is in dire need of a makeover. The carpet in rooms were stained, curtains torn, lack of storage for 2 people much less 3 or 4 which our cabin could hold. The ... Read More
This was a family cruise with our grown children and grandchildren. The ship is in dire need of a makeover. The carpet in rooms were stained, curtains torn, lack of storage for 2 people much less 3 or 4 which our cabin could hold. The chairs in the main dining were stained, the chairs in the Aqua Theater were dirty. We were greatly disappointed in the shape of this ship, which was not in ship shape at all. We had drink passes and that included fresh squeezed orange juice. If you wanted to have the juice at breakfast, it was not available in the Wipeout Cafe. You had to get that at the main dining rooms or the Windjammer. If you wanted an omelet that was made to order, that was was not available in the Windjammer Buffet but had to go down to the Wipeout Cafe. Wipeout had cereal but no fruit which had to be gotten at the Windjammer. Whomever designed this ship did a terrible job as far as making it convenient to eat. Could not get soft drinks most of the time from the machines because they were empty and extra frustrating when you had to buy a coke pass that was useless most of the time. It seemed that no matter what public restroom I went into, most of the sinks were broken and had a maintenance needed sign. Grandson had arcade pass but half of the arcade was broken down. I will say this, the entertainment was great, the service was great except for the Wipeout Cafe, which they seemed to be in a not so friendly mood and the food was great in the main dining areas but just so so everywhere else. Read Less
2 Helpful Votes
Sail Date: May 2018
My family of 2 adults and 3 kids (ages 14, 10, and 10 months) went on the Oasis of the Seas for our yearly vacation. Cabin was disappointing as it did not accommodate 4 people plus pack n play which was sold to me when I booked. So we ... Read More
My family of 2 adults and 3 kids (ages 14, 10, and 10 months) went on the Oasis of the Seas for our yearly vacation. Cabin was disappointing as it did not accommodate 4 people plus pack n play which was sold to me when I booked. So we were crammed in a room and baby had to sleep in our bed. One incident was when we attended a family game activity that took a rated "R" turn when the host said in front of many children "stick barbie dolls up your private". He used other choice of words but I will not repeat them. When I complained, guest services did nothing. I can never give that innocence back to my 10 yr old daughter. Cometley unacceptable. The food was disgusting so we ended up paying a fortune for the signature dining. I even met someone who's wife got food poisoning from the lobster that was served at the main dining.i will say the servers were actually really nice but seemed over worked. They were so busy that dinner took forever. We would be waiting about 20 -30 minutes between each course. Sometimes would not even see our server for about 30 min. The soda package was useless because the drink machines never worked and did not have ice. The kids program was not inviting. I went to take my daughter and we peeked in the window and saw about 5 kids playing UNO and the staff was sitting on the floor yawning. The kids had put a pair of sunglasses on a ball and my daughter said "they are so bored they had to resort to putting sunglasses on a ball". Another incident was when we went to play Bingo. The game started at 330 and they continued to allow people to keep coming and purchase cards for 50 min after the game was suppose to start. Then the electronic tablets that people were playing on kept going out. We had to keep stopping the game to get them fixed. The game ended up taking forever and we missed our next activity we were planning. When I went to the spa I got the worst overpriced manicure. Barely any massage and the paint was chipping by that evening. Not even sure how sanitary the items were. Overall I would not waste your money on this cruise. There were so many incidents that by the end of the cruise we were just done and ready to get off. We felt like we were nickled and dimed the whole trip. Read Less
1 Helpful Vote
Sail Date: May 2018
Looks like there has been one cut too many. Poor food presentation. Most food arrived cold and menu items unavailable or incorrect in main dining room. Quality of food was terrible. School dinners are better on most days. Even specialty ... Read More
Looks like there has been one cut too many. Poor food presentation. Most food arrived cold and menu items unavailable or incorrect in main dining room. Quality of food was terrible. School dinners are better on most days. Even specialty restaurants struggle to provide a reasonable standard of food. 150 Central Park was the best experience on board but Chops Grill has fallen into obscurity. Kids loved the Flowrider but weren't interested in the kids club. Evening entertainment was mixed with Headline act (Rookie) very good, come fly with me and Dive shows need a lot of work with no real continuity in story line. Ship is large but soon feels small and only takes a day or two to get acclimatized to. Most shops are selling the usual jewellery/watches without any variety. Price of Wine was highly inflated at about 300/400% above shop bought prices (then add the 18% tip). White Party that the kids were looking forward to didn't really happen but they enjoyed the dreamworks parade. Staff were always polite and cabins clean. Read Less
2 Helpful Votes
Sail Date: May 2018
Below are the comments I sent to RC about our recent cruise on the Oasis. I think that it contains important things to know before booking. |During the production show "Come Fly with Me", my husband was in the front row and ... Read More
Below are the comments I sent to RC about our recent cruise on the Oasis. I think that it contains important things to know before booking. |During the production show "Come Fly with Me", my husband was in the front row and the blond flying acrobat flew off the stage into him. We are very upset that no one came to insure my husband was okay or uninjured. (He has a massive bruise on his shin.) Accidents happen, but the fact that no one checked on him is completely unacceptable! The RC sanctioned island tour and shopping in Jamaica was a complete joke. The tour was disjointed and made no sense, the very expensive lunch was uneatable (we had no options since they took us to their private venue), and the shopping was in very sketchy areas. Essentially, we spent the day trapped on a shuttle. The food in the Windjammer and the main dining room was really good which surprised us after our last RC cruise where it was disgusting. In particular, the pastry chef and his staff deserve accolades for the taste and beauty of the desserts! Our dining room dinner wait staff was rather dreadful and very hit or miss. They did better the last night but were still not as good as the lunch or breakfast waiters in the dining room. The staff in the Windjammer did a good job of keeping tables cleaned, and the food areas full. One other thing food related is the pizza in Sorento's. It is really awful and one of the worst we have experienced. There is very little sauce which makes it very dry. One of the few soda dispensing machines (one of two on deck 5) was broken during our entire cruise. Considering there are only 6 machines on a ship this massive is ridiculous and on top of that only 5 which work is unacceptable. Of the 2 that are accessible anytime, only 1 was working so there were long lines which was annoying and blocked the walkway past the machines. In the past, we have purchased various pieces of art while cruising but decided to avoid the auction on this ship due to the venue size. It was very small and crowded which made it impossible to view and enjoy the auction. This actually became an issue throughout the cruise. Nearly every activity we attended, the venue was to small for the crowd. This could be due to either the activity being held in a venue that was to small or the lack of things to do on the ship. There were very few activities on the ship that were not sports (all sports including rock climbing/flow rider etc.) related. On a ship this large and with the rarity of the alternate activities, they quickly became overcrowded.| Read Less
Sail Date: May 2018
This ship is way too big for the crew to adequately serve the guests. It is like being trapped on a floating combination zoo/theme park. The addition of all the specialty restaurants seems to have impacted the quality of the food in the ... Read More
This ship is way too big for the crew to adequately serve the guests. It is like being trapped on a floating combination zoo/theme park. The addition of all the specialty restaurants seems to have impacted the quality of the food in the dining room (encouraging you to eat out?). With all the lines and crowds one is tempted to just stay in the cabin - only the movie selection is horrible, so that doesn’t work. We are Diamond Plus, so we have been cruising RCI for many years. I am sure this is our last cruise on this line. Gone are the days when you felt pampered and special and when you came home and raved about the food to your friends. I think we would have had the same, if not a better experience at Disney World! The ports were ok but that has nothing to do with the ship. The entertainment and activities were so predictable it was like watching reruns. Every time there was an “event” the Main Street was so crowded and the elevators so jammed it was better to just stay away or risk getting trampled. The port (Port Canaveral) is super easy to access. Unloading, parking and check-in are quick and easy a big plus. Read Less
1 Helpful Vote
Sail Date: May 2018
This was our 34th cruise with RCCL. We have very high expectations from this cruise line as we are Crown & Anchor society members. Well after this cruise last week, we were extremely dissappointed. The Oasis which we have been on ... Read More
This was our 34th cruise with RCCL. We have very high expectations from this cruise line as we are Crown & Anchor society members. Well after this cruise last week, we were extremely dissappointed. The Oasis which we have been on several times lacked enthusiasm from the staff. The food was no longer a thrill. Unless you wanted to pay additional for Filet Mignon and Lobster you had substandard food and pretty much the same starters and dessert every night. We ended up eating at the Windjammer with our party of 8 which we booked as we bragged about how amazing this cruise line had been in the past. In the windjammer cafe (buffet) I had to ask for them to clean my table and I had to request more dressing as they did not replenish unless it was requested. Needless to say we were embarrassed by the entire experience. The beds were hard as a rock. The couch in our room was filthy and the balcony had dirty railings and a burned out light. The photo shop on the ship lost our group photos and they could not recover them as that was our memories with all of our family members. Needless to say we have sailed our last cruise with Royal Carribean and we will even cancel our rewards credit card with them. The best part of the cruise was the comedy show ! A must see!!!! Rakesh our head waiter in the my time dining was amazing and tried to tend to our needs. The food selection was the problem not the wait staff! William our cabin steward was accommodating but could only do so much with the bed issue! Read Less
1 Helpful Vote
Sail Date: May 2018
We were super excited about going on the biggest ship in the world (it was when we booked it, then the Symphony came along and ruined that plan :) ) I had written a nice long review about the ship and its features but opted for an ... Read More
We were super excited about going on the biggest ship in the world (it was when we booked it, then the Symphony came along and ruined that plan :) ) I had written a nice long review about the ship and its features but opted for an easier to read version. The boat is huge but still crowded. there aren't enough seats inside to house everyone at night, especially if its raining and the aqua theatre is closed. Don't believe me? there's a lounge for suites guests so they can go relax in their own little haven away from the 6000 other guests. Food: Windjammer - basics like burgers and hot dogs are on at lunch and dinner, and are cruise ship average. Entree options are decent for lunch and dinner, if a little bland. Food is constantly cold. Honestly didn't eat a hot meal in windjammer my entire vacation. Main Dining Room - Options are good. Food was hot, service impeccable. Food was too salty for me but still a decent option. The Smart portion of Smart Casual attire wasn't enforced. I noticed a fair number of guests dining in Short and T's or baseball jerseys without an issue. Sabor Mexican Grill - Food was great, service was average. Entertainment: You MUST pre-book your entertainment and you MUST attend on the night you planned to see it. if you don't, you'll have to queue at Guest services to rebook or remove your reservation, and who wants to stand there while you are on holiday? Comedians were good, one was a little racist, but not in the usual funny way, sounded more like an angry drunk than someone pointing out the cultural differences in an entertaining manner. Ship: For it being a $5million a week boat it certainly doesn't look like it (6000guess x $750 = $4.5m, I rounded up as 750 is the inside cabin rate) The ship is generally unclean, the windows are streaky, there's dust everywhere (look in the corners) and it just looked generally dated. Would I go again?: No. I can excuse the ageing of the boat, it is getting a bit older. I can excuse the food, its impossible to cater to everyone taste. I can excuse the weird booking system for shows. What I cant excuse is all of them together. Too many little things on board made it difficult to enjoy. I'm still glad I experienced it, but I wouldn't do it again. Read Less
3 Helpful Votes
Sail Date: May 2018
A group of seven family and friends traveled to destinations we had not yet been on aboard a ship that we had not yet traveled. The positives were that there are some beautiful areas on the ship to visit and the shows were wonderful. The ... Read More
A group of seven family and friends traveled to destinations we had not yet been on aboard a ship that we had not yet traveled. The positives were that there are some beautiful areas on the ship to visit and the shows were wonderful. The negatives were rude customer service reps that were unable to address problems. Bar experiences were quite lacking and the drinks ordered were not great. Phones were always staticy. We had trouble with our door closer on the balcony and on the door constantly whistled. We had multiple problems with reservations for dining as well as rude hostess staff in the main dining room. We were overcharged for services purchased onboard and yet they have NOT been resolved. I'm a travel agent who likes to travel to new places so I can give my clients a great experience and this is NOT one that I would recommend. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 5.0 0.0

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