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Sail Date: April 2011
Well, after all the worry after reading some of the reviews on this Cruise Line, we did actually go with an open mind. We where not dissappointed the ship was beautiful. After a very long flight we actually boarded just after 1pm plenty of ... Read More
Well, after all the worry after reading some of the reviews on this Cruise Line, we did actually go with an open mind. We where not dissappointed the ship was beautiful. After a very long flight we actually boarded just after 1pm plenty of time to unpack have lunch and a good look around. Everything on this ship is very expensively done the furnishings, decor etc are magnificent. Our cabin on Deck 12 was very clean and spacious and our cabin steward extremely good. We opted for the late seating for dinner as the early one was 6.30 a little soon for us, this was perfect as MSC did a show at 7.30pm for late diners so we saw the show before our meal. Every show was exeptional, we loved them all most could compare with a West End show they where so good. The Covent Garden Theatre is beautiful the nicest I have seen on any ship. We found the meals to be very good, plenty of choice and the Express Breakfast in the Main Dining Room was really nice. We have no cause to complain, yes the food on other ships is possibly better but for the price we paid the choice was very good and we enjoyed all. Our waiter Salvador was excellent. The Animation team worked really hard especially when we celebrated Crossing the Equator meaning that the pool had to be emptied and refilled and cleaned there was so much mess as people where Christened with Champagne, flour, milk, raw egg and last but not least Coco powder it really was quite a celebation!the ports of call where all good especially Rio and the Statue of Christ the Redeemer was magnificent. We thoroughly enjoyed this cruise and would have no hesitation in sailing with MSC again. Read Less
Sail Date: August 2009
My 90 year old mother and I decided to visit Norway by cruise line. We were happy with a balcony cabin, which makes a fijord cruise a wonderful experience. I have cruised on dozens of different lines but never with MSC, which is a very ... Read More
My 90 year old mother and I decided to visit Norway by cruise line. We were happy with a balcony cabin, which makes a fijord cruise a wonderful experience. I have cruised on dozens of different lines but never with MSC, which is a very European based cruise line. I have no complaints about the cabin and dinning room staff, who were largely from Indonesia and very helpful. The european staff would probably irritate most Americans, as would some of the company policies regarding charges. No freebies here. Other than continental breakfast, room service had hefty prices, as did costs for sodas, water, etc. Even ice cream on the deck is charged. But the meals were good and varied, and if one isn't interested in the entertainment or amenities it is a good value. If you are mobility challenged this is not the cruise for you. Europeans do not do ADA or disabilty well. We arrived after a 20 hour journey that included a hospital stay in Paris for an accident we were involved in, and were told to march down a long flight of stairs to register. The Italian officer registering us treated us like we were trying to sneak across Check Point Charlie...full of suspicion and hostility. That was not a good start, but things improved. There were only a handful of Americans among 2500 european passengers, and if anyone has every experienced German tourists they will understand how inconsiderate they can be. An example is that you would be on a full elevator, with everyone going to the same floor, and the Germans would push ahead and step on your toes to get out first. Or if you were serving yourself at the breakfast buffet, they would grab the serving spoon from your hand to dish themselves up first. Or cut in front of you in line. Thankfully, my few words of high school German helped to vent my frustrations. I don't think I will every cruise with MSC again, but I did enjoy the Fijords and think that this agenda is a good one. Read Less
Sail Date: May 2009
We arrived(2 passengers) at the embarkation point at 1pm on the day of the cruise,May 2nd 2009. We boarded the ship promptly just after 1 pm and found our way to our cabin without the help or support of the staff standing idle in the ... Read More
We arrived(2 passengers) at the embarkation point at 1pm on the day of the cruise,May 2nd 2009. We boarded the ship promptly just after 1 pm and found our way to our cabin without the help or support of the staff standing idle in the hallways.Being past passengers of MSC we were supposed to be personally escorted to our cabin by the staff. This is part of the deal of being a past passenger.Needless to say this was not done for us by the MSC staff. We did then enjoy our lunch that afternoon before the ship sailed. Notwithstanding the fact that we boarded the ship very early afternoon, our luggage did not arrive at our cabin until just before 6 pm.Bear in mind that dinner for the first sitting for which we had booked is at 6pm. We then went to dinner and was shown to a table of 8, despite the fact that we had on our booking form requested a table of not more than 2 or 4.The Maitre D and his assistant were not helpful at all, and suggested that my travel agent had not sent in a request for my table preference.I then had to point out to him, that I had made the booking direct with the Sydney, Australia office of MSC, and that I cannot understand the miscommunication on their part. Several other passengers complained of being in a similar situation, and they were simply fobbed off by the Maitre D .I found the waiters very helpful, but that help did not extend to the Supervisors in the Restaurant.The exception being Filipe Lobato, one of the supervisors in the Restaurant who went out of his way to attend to our needs. Whilst the Dinners was of average standard, we found the selection of lunches served in the Buffet of below average standard.Why not serve freshly made Sandwiches and Foccacios for lunch in additions to cooked meals.We had just come off the Emerald Princess cruise and found all their meals superior to meals on the Orchestra. The cruise entertainment staff in the lounges of the Orchestra was simply a joke. They were in fact pathetic with absolutely no personality at all.They became the laughing stock of some the passengers. On their billboard in the lounges. they classed and described themselves as "Your Excellent Cruise Staff". What a hide. Self praise is no recommendation.That assessment should be made by the passengers. For the first 10 days of the cruise,the Captain was no where to be seen and it seems he thinks HE is the most important person on the ship. Forget that.The fare paying passengers are the ones who should receive applause, not the Captain.Eventually the Captain turned up one evening in the Theatre and the passengers was asked to give him a standing ovation.He should change his name to Captain Conceit. We had a few issues with some of the rude and arrogant European passengers, but in fairness , that is not the fault of MSC.Neither is the annoying habit of making announcements is so many languages. Some of the shows in the theatre was good, but there was some that were actually horrible, and tested the patience of the audience.One Act particularly insulted the intelligence of the audience. We were advised by the Sydney office of MSC that they had appointed Customers Relations Managers on their Cruise ships, but they made themselves difficult to find.You had to go through some many channels to find them.It seems they simply did not want to engage with the passengers. Several American couples who we had befriended made known the fact that they will never cruise with MSC again. What do I say?? MSC pull up your socks. We want to cruise with you again. Remember the Customer is King.One good thing that did happen, we made so many lasting friends on the cruise.We had sailed on previous MSC cruises, but this one, was of a standard, below expectations Read Less
Sail Date: June 2019
This cruise was chosen for its itinerary. The ship is a fancy barge where you pay extra for anything you may need. We were expected to pay for a glass of tap water in the formal restaurant. They do not provided any facial tissues in the ... Read More
This cruise was chosen for its itinerary. The ship is a fancy barge where you pay extra for anything you may need. We were expected to pay for a glass of tap water in the formal restaurant. They do not provided any facial tissues in the balcony stateroom. They allow open smoking in several areas inside the ship which permeayes the showroom and other bars! There are over 21 points for improvement with this cruise company. The entertainment us cheap, appears unrehearsed and karaoke like most nights. Embarkmemt required showing proof you were a real person I've 3 times and queuING each time. If you are a first timer cruiser this cruise may be good for you as you would not know how low a standard MSC is. Of course you may like to pay to have open dining but other crise companies have all the above plus more included in their offer Read Less
3 Helpful Votes
Sail Date: April 2019
“The ship that will not be named” — that is how my wife and I have agreed to deal with this atrocious memory. Embarkation was sadistic. Pouring rain in Venice, through which you MUST walk for the final 100 m to the shuttle and ... Read More
“The ship that will not be named” — that is how my wife and I have agreed to deal with this atrocious memory. Embarkation was sadistic. Pouring rain in Venice, through which you MUST walk for the final 100 m to the shuttle and check-in location. Then MSC has you wait outside their MSC 5 million square foot terminal (with room for tens of thousands of people inside), in the wind and cold, for an hour just to review our visas. The rest of our boarding process was similarly dysfunctional. Our room was not set up as we requested, Our dining time request not permitted and not changable (though we paid extra for the Fantastica Experience to so choose). We waited at breakfast for 20 minutes for service. After 10 minutes, we started waving our arms. At 15 min, we went to the maitre’d, and at 20 minutes, finally someone showed up to take our order. So we thought. Instead, they said we should go to the buffet. That was our last meal in the “restaurant”. With so few dining options, we were left with no choice but the rugby scrum in the buffet. (We cruise often and have learned to despise cruise buffets.) There were many other problems, too annoying and plentiful to list here. When we took our complaints to the Guest Services desk, we were met with A) “What do you want?”, then B) An impressive list of reasons everything was our fault and nothing was their fault. We have no theory at all how this cruise line survives with such incredibly poor service. We did give them one star because our room was nice, and because there is no zero-star option. Read Less
Sail Date: April 2019
We chose this cruise because of its 23 night itinerary of very varied destinations, covering South America through to Europe, we had previously cruised with MSC on the Opera, based in Cuba, which we really enjoyed. Sadly this cruise ... Read More
We chose this cruise because of its 23 night itinerary of very varied destinations, covering South America through to Europe, we had previously cruised with MSC on the Opera, based in Cuba, which we really enjoyed. Sadly this cruise turned our to be the worst possible nightmare! - We booked the Top Grade Aurea package as this includes "My Choice" dining, where you can dine anytime between 7.30 and 10.45pm, and at a table size of 'your choice' either on a large shared table or an individual table for 2, it's all based on "My Choice" - The Aurera Class also includes the 'Inclusive Drinks Package' and provides a priority boarding procedure. After a smooth embarkation, we found our cabin on deck 15, to be superb, after the usual Safety Drill, we went to a bar for a drink so that we could settle into our new home for the next three weeks... Little did we realise the horrors that were to follow! At the bar we were told, Sorry you cant have a drink on this Cruise Card Code, this is only valid for a drink whilst eating in the restaurant or buffet during meal times, we told him that we had paid for The Aurea Class etc, he merely told us to go to reception and see what they have to say about it... We went down to Reception only to find dozens of people all queuing up with various complaints, we waited very nearly an hour before we reach a receptionist, on explaining what had happened, we got the impression that he thought we were just trying to get something extra for nothing! eventually after making some phone calls he said that he would change the cruise card and code, this worked at the bar and we got our two drinks, and we then felt more relaxed about this unsettling incident! At around 8pm we went to the Aurea Restaurant and asked for a Table for Two, only to be told that they did not have enough Tables for Two, also they were full and had no further room until after 10pm, which would be on a large shared table, we declined this and left, we did not eat anything this first night, as there were no free seats in the buffet either... The next morning we telephoned the Restaurant to make a reservation for a Table for 2, at around 8pm, the Restaurant Supervisor told us that he could not promise to do this as there are not enough small tables, he suggested that we arrive at the restaurant at 7.30pm right at the opening time and he would 'try' to get us a 2, he then said that if he did manage to do this, we would have to agree to keep this particular table and time for the whole duration of the cruise, we agreed to this, and he did get us seated on a table for 4, but for our use only, on the strict understanding that we vacated the table by 9.45, so they could get it set up for the second sitting... We carried on like this for the remaining 22 nights, which is certainly not what MSC promote in their "My Choice" dining options, another annoying thing is that the ships photographers would come around the restaurant 'whilst you are eating' and virtually insist on taking your photograph sometimes even by sitting with you or cuddling you!!! We gave up even trying to get a lunch in the dining room, as they only have 3 Tables for 2, in the entire restaurant! - In most cases we tried to eat ashore as much as we could to relieve some of the stress of dining on-board... With the Aurea Inclusive Drinks Package, we were unable to choose a wine either in the bar or restaurant, we could only request a Red or White wine, we were not looking for the Premium Brands, just basic drinks, could not select type of wine, or get an Irish Coffee or even a Bloody Mary, you were may to feel that you were trying to cheat the system! In addition to the dining saga, we found the theatre shows to be rather poor and repetitious, the Cruise Director seemed to get most enjoyment from his pre-show introductions, which he delighted in giving out at high speed in several different languages, apparently for his own amusement. Relaxing in the various Bars was often spoilt by the fact that sales staff would set up tables along side the seating, to sell Watches and Perfumes etc, it was at times like sitting in a Market Place! We appreciated most of the shore excursions that we did, particularly as they got us off the ship! - We actually tried to fly home to the UK from Brazil after just four days on board, sadly this was the Easter Holiday weekend and most of the flights were either full or very expensive, we reluctantly decided to stick it out until the bitter end! As a result of this very distressing cruise we have now decided to cancel our 2020 cruise, as there is no way we could go through this dreadful experience again, which is a great shame as we have enjoyed many cruises in the past on various shipping lines, including MSC, but NEVER AGAIN with them! In all fairness, we must mention that we found the ship itself to be clean and smart and all the staff were extremely pleasant and helpful... Read Less
1 Helpful Vote
Sail Date: March 2018
First the toilet was not flushing right , then the bathroom was not clean , it had a bad smell all the time , we had to use air freshener all the time. The carpet in the room had spots on it. Also we had a very rude cabin steward , who ... Read More
First the toilet was not flushing right , then the bathroom was not clean , it had a bad smell all the time , we had to use air freshener all the time. The carpet in the room had spots on it. Also we had a very rude cabin steward , who called us by the phone and told us to leave the room because he need to clean it. We couldn't eat dinner in the restaurant because they alway make us to wait for a long time So we finished up eating in the same place all our meals on the back of the ship. The food was not great and also they needed 2 hours to change from breakfast to lunch and then another 2 hour to put up the dinner. When we got back on the ship after our shore excursion at 5pm everything was closed , no food until 6.30 pm. Also you pay for everything , if you want a better coffee you pay for it and you wait at least 30 minutes to get it and if you try to get a drink from the bar they send you to the table and you wait again 30 minute for someone to get your order.....and other 30 minutes to get your drink..... The room was not clean, the food was not great and the service is awful Read Less
2 Helpful Votes
Sail Date: March 2018
Terrible food and mediocre customer service. I would never recommend MSC as a result. The food was tasteless meaning little to no spices, herbs or sauces. The dining room and buffet menus were repetitive meaning the same items daily at ... Read More
Terrible food and mediocre customer service. I would never recommend MSC as a result. The food was tasteless meaning little to no spices, herbs or sauces. The dining room and buffet menus were repetitive meaning the same items daily at lunch and dinner. Their customer service approach is reactive instead of proactive. The "Italian style cruise line" also had some of the rudest guests we have ever interacted with. Many would rather trample you that wait in a queue to board a bus or get on/off the ship. MSC does nothing to create a positive customer service experience. The crew were mostly confrontational instead of helpful. Dishes, glassware and cutlery in the restaurants and buffet was either not sprayed off after washing so the items were covered in soap residue or they simply were not cleaned (food residue) or they were chipped or cracked. We have sailed on Carnival, Royal Caribbean, Celebrity and Holland America. MSC and specifically the MSC ORCHESTRA is at best, a motor-inn at sea. MSC needs to replace the chef, hotel management and customer service director. If it wasn't for the ports the cruise would have been a total disappointment. My suggestion is that you consider another line. Read Less
1 Helpful Vote
Sail Date: December 2017
This cruise ship was clean and tidy but the cruise was a disaster hoping to have a lovely Xmas cruise we were very very disappointed .The food was disgusting most of the time it was served after a long wait more often than not it was COLD ... Read More
This cruise ship was clean and tidy but the cruise was a disaster hoping to have a lovely Xmas cruise we were very very disappointed .The food was disgusting most of the time it was served after a long wait more often than not it was COLD and undercooked . The service was pathetic very slow sometimes waiting for up to 45 minutes between courses . The cabin was good and always clean and tidy . The cabin steward was always pleasant and helpful . Entertainment was good and a good choice of entertainment . Reception ok staff helpful and efficient . We missed a couple of ports due to adverse weather conditions and were given a refund of €50 each but were not informed that we had to spend it on board till we were disembarking so lost that . After disembarking we discovered our suitcase had been damaged I would only travel again on MSC when HELL FREEZES OVER . I strongly advise you not to travel with this company . Read Less
7 Helpful Votes
Sail Date: December 2017
We had hoped MSC might be a good alternative cruise line, after dozens of cruise with others. IT IS NOT. The ship was lovely and accommodations fine, but there is simply NO service on the ship. Staff were untrained in basics (like where ... Read More
We had hoped MSC might be a good alternative cruise line, after dozens of cruise with others. IT IS NOT. The ship was lovely and accommodations fine, but there is simply NO service on the ship. Staff were untrained in basics (like where the knife and fork go on the table, for instance). Staff were uninterested in helping passengers in any way. Food was terrible, meager and boring...and they literally make you buy water to drink with your meals. The buffet was repetitive and tasteless, and the environment filthy. Passengers were down right rude, and staff completely unhelpful. We removed all tips from our bill as no one deserved any. (Although the cabin steward was very good overall). There is no comparison to any American cruise lines, except to say that compared to MSC even the worst ones seem elegant. What a disappointment. It is worthless to try to get concerns taken seriously with MSC. Read Less
3 Helpful Votes
Sail Date: December 2017
Chose this ship because my husband and I liked the ports-which were fine. There were many issues but the top one for my husband is the cheapness of the ship. You have to buy the water you drink in the restaurant. We bought tickets for ... Read More
Chose this ship because my husband and I liked the ports-which were fine. There were many issues but the top one for my husband is the cheapness of the ship. You have to buy the water you drink in the restaurant. We bought tickets for water and soda, but were sold a book of alcohol even though I told staff we don't drink. He told us you can use it for soda and tea, but didn't understand we were paying for alcohol every night. When I discovered the mistake they wouldn't let me exchange the alcohol for tea tickets. I tried talking to a manager and it verified what I noticed again and again with the staff. The manager kept a phone in his face while I spoke and put his finger up when I talked. He was there to talk to me but kept the phone up-I said I'll wait until he's finished with his call, but he continued to wave his finger at me and walked away. The men treat women like second class customers. I felt it when I would stand at the bar to get a Pepsi. Men would come to bar after me and get served. Again and again I noticed this This may come as a surprise to MSC, but women often are the breadwinners and are paying their salaries. That a manager, someone in charge, is able to put his finger in a customer's face up and walk away says a lot about their promotion policy. And for the record, I am not a screamer or can't afford the difference in tea and wine. I was talking calmly-the staff member who was helping and called the manager for me apologized again and again for the manager. I doubt MSC cares whether we use them again, but it's hard not to see they need to do some training in sensitivity towards women. Read Less
2 Helpful Votes
Sail Date: November 2017
Ship is old but OK, Service is very good, polite, helpfull... Cabin could be better. Excursions are very expensive and not good organised, to get on and off the boat it is a war, a fight to be the first ! Dining is like a hundreds of ... Read More
Ship is old but OK, Service is very good, polite, helpfull... Cabin could be better. Excursions are very expensive and not good organised, to get on and off the boat it is a war, a fight to be the first ! Dining is like a hundreds of hungry pigs doing a hold-up on the buffet! The theme restaurants are better for the service, food is as bad as in the self service. Once I had risotto with St Jacobs scallops , sorry was only 1 slice, about 1/5 of a scallop!! An other day we had Pintade.... the leg who has been warmed up in a microwave, it was hard as a stone!! Also pay attention to your drinks.... not included and very expensive if you want to enjoy cocktais, wine, etc .....I hoped to have a good reposing cruise, but it turned out in a horrible experence. That is why I do not want to let you have the same disillusion Read Less
2 Helpful Votes
Sail Date: November 2017
We took this cruise as part of a family vacation. It ended up being a nightmare experience. Less than 24 hours before we departed, MSC notified us that we would not be departing in Genoa, Italy. They gave us no additional information ... Read More
We took this cruise as part of a family vacation. It ended up being a nightmare experience. Less than 24 hours before we departed, MSC notified us that we would not be departing in Genoa, Italy. They gave us no additional information about when to show up or what their plan was to get us to Marseilles. We found out later that MSC knew that there was a problem with the engines 6 weeks before the cruise. They informed us of the plan only on the day of departure. We received a call from our travel agent, who said she got an email in the middle of the night telling us to arrive no later than 10am at Genoa port of call. It was already 9am at this point in Italy. We rushed to the departure point and it was chaos. No food, no water at check in. We were told that we would take a bus for 4 hours to Nice, France and then another 4 hour bus to Marseilles. In reality, these bus rides took closer to 7 hours for each leg, as the bus drivers took us on very long, not direct routes and picked up strangers not affiliated with the cruise along the way. The hotel that they put us in Nice was maybe a 2 star hotel, there was mold and stains all over the carpet. We arrived in Nice so late that nothing was open. They gave us less than $50USD to feed our family for the 2 days. During our bus trip, they would not stop to let us use the bathroom or provide food or water. 2017 was a year of terrorist attacks in almost every port of call on this ship, and they still picked up random non-cruise affiliated strangers, who sat in stairwells on packed buses. Everyone on the bus was terrified. We eventually made it to Marseilles, and boarded the ship, only after experiencing a 4 hour long check in because all the buses showed up at the same time. Again, there was no food or water during this check in. As a result, we missed 2 days on the cruise, it was too late to go to Marseilles since check in took a long time. We also missed the day in Genoa. Since the cruise ship's engine wasn't working, we also missed 2 other ports of call in Greece, and we ended up going to unexpected ports, where MSC raised the prices of excursions so high that it was eye watering. The new ports of call were not interesting and if they were on the original itinerary, I would not have taken this cruise. Food and beverage wise, we paid for the Aurea package, it was so limited on the booze selection that it would have been more affordable to just drink on shore. The selection was laughable. The wine was terrible, a feat in the Mediterranean. The food was lack luster, half the time it was stale or cold. The accommodations are fine, but not extraordinary.The bathrooms in the rooms were a nice size.The cruise lounge areas are tacky and outdated. The service staff were either very nice or terribly rude, one never knew what we were getting into that day. The entertainment was unimpressive, short of this one couple who were quite good dancers. The gym is so small. Everyone had to wait for the equipment.The hot tub was tiny and gross from lack of cleaning. The steamrooms were dated. At the end, they agreed to reimburse my parents for the service tip, and then the day of, they told hundreds of people, including my parents, that they couldn't refund this money to them as they were departing. What a bait and switch! My parents were hoping to use this money to tip the nice servers more. MSC also refused to reimburse us for our 2 missed ports of call on the ship. Our travel agent is now refusing to ever book anyone on an MSC cruise again. She's spent hours trying to get us reimbursed for the ports of call that were missed. Please, don't take MSC. I'd hate to have someone else's once in a lifetime vacation get ruined! There are great cruiselines in the Med, this company is not one of them. Read Less
9 Helpful Votes
Sail Date: November 2017
This was our first and last cruise with MSC! I was travelling with my husband, daughter and her husband. We booked two cabins, both on deck 12. Luckily, we all flew in a day before the cruise was to begin to have time to visit sites in ... Read More
This was our first and last cruise with MSC! I was travelling with my husband, daughter and her husband. We booked two cabins, both on deck 12. Luckily, we all flew in a day before the cruise was to begin to have time to visit sites in Genoa. However things went from bad to worse. Below is a list of my grievances with MSC: -The cruise was supposed to depart from Genoa (Genova), Italy. However we got a message from our travel agent that our ship would now not be docking in Genoa, but that MSC Orchestra would be picking us up in Marseille, France. (First MSC informed us that we would be picked up by a ferry (where cabins and meals would be provided). However the next morning at 8am MSC issued a notification that we due to report (check-in) between 9-10am we had to hurry and be at the port to catch this ferry. We arrived at the port at 8:50 cancelling all our plans to view Genoa. We were told to wait in a cold room with no food or drink provided (except what was in a vending machine, however 2 of our family have severe medical dietary restrictions. And yes, MSC was made aware of these restrictions well in advance of the cruise.) Then we informed that there would not be a ferry provided, but we were now going to Marseille by bus. However the bus would not leave until all 99 passengers arrived at the port. This took hours! We boarded the bus at 12:15pm. We were then told that they would not be taking us to Marseille, but to Nice to stay in a hotel (no meals or beverages provided except for breakfast in the morning. The only break we had was at a gas station on the side of the hwy. Bus drive took 4 hours mostly because the driver drove slowly and took several suspicious detours. We could see his GPS which he ignored and other passengers had their own GPS monitoring. We had to press the issue with the MSC representative aboard as well as the driver. Still the drive took way too long. By the time we checked into the hotel most businesses were closed and we had to wait until 7pm to eat dinner, UNACCEPTABLE!) Also no time to see Nice. Boarded the bus to Marseille the next morning (different driver same treatment-no food, circulus route with many turnarounds and yes he had a fully functioning GPS!). Still no food, no beverages, no bathroom breaks. Arrived at the MSC port in Marseille at 11:30 am to a cold terminal, no food or beverages provided. Mad rush for the restroom, however there was only 1 stall for women and 1 stall for men. Shameful! Then took up over an hour to board us all. So no time to see Marseille. MSC said they would only give us a one day credit, but we actually lost full use of 2 days of sightseeing and dining. In closing this long review, I should say that I have been on several cruise with 3 different cruise lines, so I know what to expect. That being said, you should never sail with MSC! Read Less
5 Helpful Votes
Sail Date: September 2017
with over 100 cruises under my belt and a good knowledge of what should be a good standard of service my family and I returned this week from a week on MSC Orchestra. We booked a balcony cabin with full drinks package, and yes, we have ... Read More
with over 100 cruises under my belt and a good knowledge of what should be a good standard of service my family and I returned this week from a week on MSC Orchestra. We booked a balcony cabin with full drinks package, and yes, we have cruised MSC before Good points 1.spotless ship from end to end 2buffet food service and quality best I have ever seen 3.wine choice very good with a selection of premium wines included not just the gut rot-- bat staff excellent 4.cabin services great with space and again spotless Bad points 5.from the moment we arrived at embarkation the welcome was zero-- no one smiles and the security staff are positively rude to everyone. 6.language problems are common but worst in dining rooms 7.in dining rooms quality was not a problem but food service when you could get it was at best slow but potion sizes are worst I have ever seen--one night a handful of salad i.e. green with 3 grapefruit segments was all we were offered and ask for more took 45 minutes -- more than once a post dinner visit to the buffet was needed-- and it’s not that I am greedy my wife who eats like a bird was also leaving dinner still hungry 8. don’t bother to complain--guest services on pre- departure day one was asked for a service and I had to WRITE a letter to Head of Customer Service to get it sorted and then instead of apology he rand to lecture me on MSC Company policy. 9.I find that staff work a minimum of 11 per day 7 days per week may for up to 8 months-- no wonder they never smile Read Less
17 Helpful Votes
Sail Date: June 2017
Listen I have cruise MSC plenty of times as I am Black Member status with Msc.. This cruise was part of my b2b Mediterranean cruise. I thought that my cruise with Musica was bad and didn't think it could of got worse, BUT I was ... Read More
Listen I have cruise MSC plenty of times as I am Black Member status with Msc.. This cruise was part of my b2b Mediterranean cruise. I thought that my cruise with Musica was bad and didn't think it could of got worse, BUT I was wrong..... Embarkation in Cannes was the worst EVER. Security had no idea we were getting on the ship, made us wait like fore ever, lol. Finally found our names on a sheet. Good to go, nobody helped with or luggage, as it was a tender to get to the ship.up and down stairs , just to get to the boat... We get to the ship, go to customer service and to my surprise, our Aurea Experience was a no go again, not on our card. Told the customer service girl the code was wrong she said it was ok, NO... So charges got put on our account and took a whole day just to get that fixed(5 times during to the day to get it taken off) Customer Service worse ever, and I have had bad service before..... MDR was AWFUL.. food not appealing at all, again went to buffet and even there was bad, :-( MSC needs to step up or they are going to loose loyal customers.. The wine again in the Aurea Experience , again SO SO BAD, not fit to drink.... On a better note, we had exception service in MDR, buffet areas, and Bars.. Our room attendant, was awful. We asked about our perks for Aurea and he said he had no idea we were booked in the class.. He never went out of his way to make us feel welcome.. We had to ask for everything...,Even the whole 12th floor are Aurea Guest Cabins....... The shows in the theater were the worst we ever seen, so so bad and we LOVE MSC ' s shows.. so sad..... So 2 times booked with MSC for the Mediterranean and both cruise MSC missed the boat. So Caribbean I will stay.. Read Less
16 Helpful Votes
Sail Date: October 2016
We chose this cruise to celebrate our wedding anniversary. We have been on other cruises but not this cruise line. From the beginning it was disorganised in every way, no information was given about anything and we spent most of the ... Read More
We chose this cruise to celebrate our wedding anniversary. We have been on other cruises but not this cruise line. From the beginning it was disorganised in every way, no information was given about anything and we spent most of the holiday queuing!! After standing in about 9 queues and finally boarding the ship we were sent to the cafeteria as our cabins were not ready. There was no organisation and there were not enough seats to accommodate all of the passengers who had boarded, people were walking around with plates of food and nowhere to eat. We were asked which sitting we wanted for our evening meal when we booked the cruise and we opted for 2nd which we were told was 8.30 however they changed this to 9.00pm. The dining experience was awful, the food was cold and quite honestly would not feed a budgie!! the only good thing about it was our waitress who tried her best to cater for us. We were charged 9 euros each a day for service, some people refused to pay this as the service was so bad. The cabin was clean and the bed was comfortable but the impression we had was that they had got your money and were not interested in whether or not you got a good service. It was all about getting you to spend more. This has been an expensive mistake and we will certainly research other cruise lines much more thoroughly before booking another cruise. Read Less
9 Helpful Votes
Sail Date: September 2016
This is unquestionably the worst cruise ship we have been on over a twenty years plus of sailing, Customer relations desk and its staff - were in the main very off hand, We had a problem with noise being so close to the engines - I ... Read More
This is unquestionably the worst cruise ship we have been on over a twenty years plus of sailing, Customer relations desk and its staff - were in the main very off hand, We had a problem with noise being so close to the engines - I had asked to speak to the manager of customer relations it took TWO days before she repondended -- EXTRAS It seemed to us that everywhere you looked - 'It was an Extra' At one of the ports Katakolon -whose town was 15 minutes away -there was a charge of 22.9 euros to shuttle you in! We had paid for a drinks package in advance, although we noticed that bottled water coffees soft drinks etc all at a extra charge RESTAURANT the Buffet restaurant offered oval plastic plates, every single one of them chipped around the edges - surely an area for harbouring germs, EMBARKATION having queued in 30 degree sun - with hundreds of other passengers we felt like cattle - no soft drinks on offer - until you were actually inside, our first thought was to get to the nearest point for some liquid drink, we headed straight to the Buffet only to find the soft drinks dispenser out of order ( which seemed to be this way the whole of the cruise) In the evening retiring to our cabin - we thought a TV movie would be a nice relaxer - only to find no movies offered even though advertised in their entry booklet DINNER The main chef apparently featured in TV food critic programmes We found the food very unimaginative - some courses having just come out of the very cold fridge - did not seem right? SWIMMING POOL AREA the towels provided were of the poorest quality you could imagine OVERALL IMPRESSION THIS WAS THE WORST CRUISE EXPERIENCE WE HAVE HAD - WE WOULD NEVER RECOMMEND THIS CRUISE LINE TO ANYBODY - EVER! Read Less
18 Helpful Votes
Sail Date: June 2016
Imagine heading into your local travel agent and telling them that you are half considering a cruise for your Honeymoon, and then the travel consultant recommends MSC, well if this happens to you, run for the hills!! I was half hearted ... Read More
Imagine heading into your local travel agent and telling them that you are half considering a cruise for your Honeymoon, and then the travel consultant recommends MSC, well if this happens to you, run for the hills!! I was half hearted about a cruise to be honest, I felt it would be very restrictive - I was later proved right, but the travel consultant persuaded myself and my now husband, that this would be a relaxing well earned rest after all the stress of the wedding planning. We could have all the little extras that all honeymooners deserve All inclusive - we left having settled a bill for over €250, this was including the charge for tips - €9 per person per day for all the hard work people are doing in the background or as I like to call it Just doing your job I have never known stress until I set foot on what I now refer to as the Prison Package Holiday. We arrived at the terminal to be greeted by a pleasant young man who told us where to leave our bags,- this was the end of the good customer service. As we checked in we were accosted by two over enthusiastic photographers - yes you will be hounded by these people on the ship, they are nice but relentless, their job is to get you to pose over several nights and hopefully spend an average of €50 for these memories of your time on board. I'm afraid I don't need photos to remind me, its indelibly implanted on my brain, I may need to seek out a therapist in the future We had, on the advice of the travel consultant chosen the Aurea package, which is the two lower packages plus extra benefits such as welcome massage and cocktail (IE the second premium package) , and access to the thermal suite - a child free haven with hot tub - the first time we had a quick look around the hot tub had been taken over by a gentleman and his two small children. We also had the additional benefit of the Allegrisimo drinks package - €26 per person per day, now I don't know about anyone else and I enjoy a drink as much as the next person, but you would be hard pressed to drink this amount every day, but there must be fear on board that you could, so don't worry there are several obstacles in place to ensure you don't!. Oh how delighted my new husband was when he discovered this meant he could have any beer he wanted as long as it was Heiniken, delightful, especially if this is one of the few beers you DONT drink - and it had to be draught! We were told we would have a choice of several places to eat, in reality, its three and two of them do exactly the same food, and look the same, in fact up until day two we thought it was all one restaurant. Our package also entitled us to access to an exclusive deck - for Aurea package patrons only and child free, which is what you want on your honeymoon, lets be honest. It also had a bar so that you can just walk the few steps from the rattan lounger to get your self a drink, great idea except that it was often unmanned. And being above deck 13, it could get a bit windy, not too bad but the very nature of rattan furniture ensures that it moves around the deck and when this happens no matter how early it was, the bar and deck closed Staff were on the whole unfriendly, ; the two pool-side bars were tended by men who seemed to think that when you asked for a coke, it was code for a kidney or you were asking them for several pints of blood and boy did those surly faced gentlemen treat you with great suspicion Our 'my choice' dining meant that we could rock on up to our designated restaurant without a reservation apparently but you might be forgiven for thinking that this means you can eat anytime, well you can as long as its between 7.00 and 9,30 and if you choose to dine early, the big scary maître D, who also happened to bad mouth other customers, will give you the evils (evil death stare) to get you out of your seat should you choose to spend more than the allotted time. Also when we did show up to eat, on two occasions we were asked if we minded having a drink in the bar while the maître D practiced giving more customers the evils as some of them had become immune. My next moan is about queuing, queuing to get on, queuing to get off, its a pain and from talking to other people who have cruised with other lines, not the norm except with MSC apparently. The reason is that you have to present your card which is duly scanned so that your identity can be verified, God forbid you will have passed your card to someone on one of the stops and begged them to take your place. Thanks but I don't dislike anyone that much! Getting back on board, your place your bag on a converyor belt so that it can be scanned, in case your a threat to national security? Alas no, your crime could be that you are smuggling alcohol on board which is a big no no, because unlike us, if you went for a more basic drinks package, there is immense pressure to upgrade, but beware there are obstacles to stop you drinking your allowance everywhere as I have already attested you. Most of the bars are closed when the ship is docked and those that are open, I saw one, was unmanned for 20 minutes. So when you visit MSC's website, please note that it is akin to a fairytale and should be treated as such - as in Grimms Fairytales. . That said if you are the type to eat your bodyweight in Pizza then this is the place for you, its available practically 24/7. the food is good, not overly fantastic, in fact over several days I could have cooked better myself and I am a mediocre cook at best. This may seem a little harsh but just in case you've forgotten, this was my HONEYMOON and I would never recommend MSC in a million years for a honeymoon or to anyone that I remotely like that said I know many a person who sings with gusto the praises of Thompson, Royal Caribbean and Celebrity Cruises, but I will just have to take their word for it. So was there anything nice about the cruise, hell yes. The places you get to see - however brief - remember the queuing the get off, were lovely, Corfu was my favorite followed by Montenegro. But the best thing about this cruise was docking back in Venice and getting off - the inmate was released! Read Less
12 Helpful Votes
Sail Date: April 2016
Really horrible experience and will not advice anybody to choose this cruise. Food on 13th floor seems to be for cattles disgusting and no organisation at all. You will need to spend half an hour looking for a table. Although we went ... Read More
Really horrible experience and will not advice anybody to choose this cruise. Food on 13th floor seems to be for cattles disgusting and no organisation at all. You will need to spend half an hour looking for a table. Although we went premium for drinks and upgraded room with balcony called Fantastica we did not receive the service promised. Internet extremely expensive which is fair enough as you do know the price you are paying but never worked properly and very slow. You pay 59 euros for 24 hours so immagine how bad is that. When you have a problem and need to speak to the manager the only response you get from reception that manager is not available. You can't have a complaint form as they said this is not available on board and the only thing they will give you is a piece of paper to write your opinion and this stays only onboard ofcourse and no one will know about it. Staff work really hard and all that i spoke with complaining that they don't get paid for all hours they do and they really work hard. The only good thing onboard that they will try to sell you anything and extremely expensive. A la carte restaurant for those who have better rooms is disgusting . Staff work hard but food for what you pay is disgusting and when you need to talk to a manager is never available at all. value for money extremely bad and rude reception staff Read Less
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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