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1 Helpful Vote
Sail Date: April 2019
It was our second time with MSC. The first one was with MSC Fantasy and was very good. To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. ... Read More
It was our second time with MSC. The first one was with MSC Fantasy and was very good. To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. The menu at buffet and restaurants did not have many options, specially if you do not want to eat meat. They take a lot of time to refill food and coffee, when they do. Napkins at the buffet were dark blue fabric, dirty and smelly as well as the plastic glasses to drink water. Dining tables at the buffet were usually dirty, they did not remove the dirty dishes and stuff very fast. No enough tables at the buffet, it takes some time to find a place to seat. No shows at the theater for several days, even at sea days. However, one night there was the best show we ever enjoyed at cruises, with an Argentinian singer, Guillermo Guido. Great show. Instructions to connect to the Internet were not given to the rooms. After some time, we finally found the instructions on a blackboard near the Reception office. We wasted a lot of time with long lines everywhere because there were just a few officers to help you. It seems that they did not have bilingual crew. The library was very limited, not only the quantity of books available but also its schedule. The person in charge of the library did not speak or understand basic Spanish, in spite of most of the passengers were Argentinian. The crew looked very tense and did not smile at any moment, they just did the minimum required with a tired face. Finally, they charged for water and everything, even for the only scale they had at the gym, $9!!! Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this cruise for the wonderful itinerary and the fact that MSC doesn't charge for infants like other cruise lines do. The itinerary was the Baltic/Northern Europe. The embarkation was amazing - walked right on board and we ... Read More
We chose this cruise for the wonderful itinerary and the fact that MSC doesn't charge for infants like other cruise lines do. The itinerary was the Baltic/Northern Europe. The embarkation was amazing - walked right on board and we had showed up early for the embarkation. We did not take any of the ships excursions - booked a Shore Trip excursion for Russia and either did the shuttle or walk offs for the rest of the ports. The ship was lovely however the food was just ok. Much prefer Princess and Royal Carribean - especially the desserts. The announcements were very long as they were done in 6 languages each time - went to only 2 shows at night and the same issue there with announcements etc. I understand that they cater to a large range of nationalities so it is understanding. Missed having comedy shows etc. because of the language issue. The staff were generally very helpful - would do an MSC again if travelling with children only. Read Less
4 Helpful Votes
Sail Date: April 2018
I read horrible reviews prior to my trip, but I still signed on because the ports were enticing and the price was right. To begin, getting any sort of help online prior to travel was impossible. No one responded to emails or chat ... Read More
I read horrible reviews prior to my trip, but I still signed on because the ports were enticing and the price was right. To begin, getting any sort of help online prior to travel was impossible. No one responded to emails or chat requests. Luckily some members of our group were able to take the time to call the MSC help desk. I prefer to do everything online and MSC is not set up to handle that type of business. The transfer from Milan was excellent. Great staff, no issues there! Embarkation was a bit messier. There were multiple stations to hit, but there was no welcome feeling and we didn't really know what was happening from desk to desk. As someone else mentioned, the lifeboat drill was not on time and not organized. I honestly wish I had just signed in and walked away, but my conscience wouldn’t allow me to do that. It was a waste of a good hour of ship time. The first night of dinner, in the myChoiceDining area, our server was so horrible, half our group didn't come back to dinner. When our friends inquired about their drink order, he said, "give me a minute!" He handed us our plates instead of setting them down. He told us to "Make Room" for additional plates on the table. He gave us grief for wanting to order additional entrees to share with the table and then delivered them all at once when we clearly didn’t have the space for them. And finally, he wanted us to order our dessert with our entrees, which was very unusual. The second night we requested a new server and told the hostess that our previous waiter was terrible and she just said ok. Our new server was wonderful and we went back to him every night! As someone else mentioned, breakfast in the dining room was buffet or a la carte. Our server didn’t seem to want to take our order or serve anything. As it turns out, we shouldn’t have ordered. The waffles looked to be frozen waffles and the fruit was definitely thawed out. We never went back to breakfast in the dining room. The buffet breakfast wasn’t very enticing either, so we stuck to yogurts, fruit and breads. Others in our party complained about the lines and chaos in the buffet, but I’ve seen that on other large ships as well. Our dinner server would actually help us find our family or find a table if the others hadn’t arrived yet. To me, that’s good service! The ports were all amazing, but I will say, there should be more organization as there was a tremendous line in Barcelona to re-board the ship. With such short port times, it should be assumed everyone will come back at once and staffing should be there to cover the busy times. On Saturday, upon arrival in Cherbourg, there was a line of people waiting to get off the ship, an hour after we were entitled to disembark... when suddenly the staff started moving props to another deck. Had I not asked, I would not have been told that there was a problem with the gangway and we needed to go to another deck. The lack of communication for that was disappointing, along with the loss of an hour in port, with no apology that I’m aware of. On approximately deck 10 rear, we ran into worker smoking in a very small area that isn't a smoking area. Completely inappropriate. Speaking of smoking, half of the pool deck as well as another half of the walking track are smoking areas. I had to do laps on only one side of deck 7 (the walking track). The casino is also a smoking area and completely infected the entrance to the theater. We were told there were 50 nationalities onboard, so yes, the announcements were made in 6 languages, which can be long, but who’s to decide which ones to cut? Not me. In the reception line, one poor employee was unable to help so many guests, so it’s clear not all guests speak English and multiple announcements are needed. I do feel investing in translators for staff would be helpful, at least at the reception desk. In general the service was inconsistent. Some days, you got the nicest bartenders. Other days, they were downright nasty. The cruise staff was awesome! Great group of people in that crew! Read Less
Sail Date: March 2018
I chose this ship because of the amazing itinerary. The ports were wonderful.. had and a great time visiting Greece, Italy, France, Malta and Barcelona. However let me start off by saying, my entrance into the ship felt like I was at a ... Read More
I chose this ship because of the amazing itinerary. The ports were wonderful.. had and a great time visiting Greece, Italy, France, Malta and Barcelona. However let me start off by saying, my entrance into the ship felt like I was at a timeshare meetjng. They ushered us into the bar/reception area and proceeded to try to sell us a drink package. They were very persistent even when told NO!! The food was another issue, it was plentiful, but boring, the same food every day. It appears they used the leftovers from the night before to make up breakfast and lunch. Then your dinner waiter tried to sell you a prime rib or lobster dinner. There was one specialty Asian restaurant on board. The food was ok.. the room steward barely spoke English, but was very accommodating. The reception/excursion staff was not very friendly. The staff definitely needs customer service training. I'm not sure if it was due to the ship being s older one, but I can't say that I would travel on the MSC orchestra again. Read Less
Sail Date: October 2017
We were looking forward to the cruise, however as passengers on this ship we rarely existed to the crew, for example, we had to always go to deck 5 to find someone to find answers regarding anything. The problem was that so did all the ... Read More
We were looking forward to the cruise, however as passengers on this ship we rarely existed to the crew, for example, we had to always go to deck 5 to find someone to find answers regarding anything. The problem was that so did all the other passengers, so, you had to waste time in the que,on 4 occasions the person I spoke to was not very polite, and when I requested to see her superior I was told they were to busy. on other cruises we have been on the staff were available around the ship and you just had to ask your question. The most annoying part of this cruise was that it was very difficult to find HOT food, even in the restaurant we had to send food back to be re-heated or cooked better. The cabin was fine however you had no contact with the young man looking after your cabin, you had to contact deck 5. Read Less
Sail Date: October 2017
This ship was clean and tidy, the food was average and never hot, just warm if you were lucky. If you had a question regarding anything on the ship, YOU had to go to deck 5 and stand in a queue to speak to one of the 5 persons behind ... Read More
This ship was clean and tidy, the food was average and never hot, just warm if you were lucky. If you had a question regarding anything on the ship, YOU had to go to deck 5 and stand in a queue to speak to one of the 5 persons behind the desk, it was very hard to find any other member of the crew. The personnel behind the bars were very efficient and polite. I had an all inclusive drinks package, HOWEVER I was not told that this only includes the cheapest drinks, IE; Metaxa brandy and 2 other cheap ones, not even a middle class one, the same with all other alcohol beverages and wines. The entertainment was the same approximately 10 persons doing the very similar show with a slightly different theme every night for 30 to 45 minuets. I would not recommend a M S C cruise based on this one. One more complaint, when I tried to speak to a member of M S C I was told I can not, I have to email them and wait up to 28 days for a reply, to me , this means, they have my money and that is the end of any other service. Read Less
3 Helpful Votes
Sail Date: June 2017
I have got a very good information about MSC trips from Italian friends as we are leaving in Slovenia, we, my friends and us, decided to join this cruise for celebrating the 60th anniversary for my husband and our friend . We were ... Read More
I have got a very good information about MSC trips from Italian friends as we are leaving in Slovenia, we, my friends and us, decided to join this cruise for celebrating the 60th anniversary for my husband and our friend . We were enjoying our trip together and we were all exited. Unfortunately, our friends found their theft on 3rd day from inside the cabin and could not find their money. For us we found the theft of our camera and wallet upon arriving home taking into consideration that our home keys and cupboards were inside the wallet (Belle red wallet) - This happened when we put our bags and handbags (myself and husband) outside the cabin the night before we left, following cruise instructions . I have already sent my complain to my travel agency in Cairo and didn't get any feedback. Embarkation and disembarkation was very smooth , Dining service staff were very friendly, accurate and perfect. Overall comment, I am warning everyone about their money and their stuff during any trip on MSC cruises . Read Less
9 Helpful Votes
Sail Date: June 2017
Choose it on locations to visit Ship was very good cabins excellent hard working staff were very good in all dept except management who had an air of superiority and indifference to any issues on board particularly non Italians ... Read More
Choose it on locations to visit Ship was very good cabins excellent hard working staff were very good in all dept except management who had an air of superiority and indifference to any issues on board particularly non Italians as the ship had over 2000 on board the large majority were Italian and all they seemed to do was eat and argue with each other no concept of queuing or manners at the buffet which we avoided from day one overloaded plates of food half eaten people jostling for food,we ate all meals in the restaurant breakfast ,lunch and dinner which in general was fine, The trips and shuttle arrangements were expensive and of poor value for example in Corsica we waited two hours on board to get bus to beach 39 euros each once on beach we good see our ship from across the bay and found a boat going back and forward all day 16 euros return,also a local bus to beach for 2 euros each way. Shuttle bus were overpriced ie in Palma 6 euros to go a few yards to dock entrance were a hop on of bus was available to do city tour no one informed of this,Barcelona 15 euros shuttle to get out off dock area again local port bus 3 euros to ship location. Guided tours not great geared for Italians better to do your own homework and not to be scared to go off piste as a lot of time is wasted on board organizing the groups in to various trips again down to late arrivals Italians no concept off time or organization. Read Less
1 Helpful Vote
Sail Date: May 2017
It was part of a tour package with Trip A Deal. Embarkation went smoothly.Considering how many people there were and our luggage came to our room within the hour. Our first cruise in years we were looking forward to it. The cabin was ... Read More
It was part of a tour package with Trip A Deal. Embarkation went smoothly.Considering how many people there were and our luggage came to our room within the hour. Our first cruise in years we were looking forward to it. The cabin was pleasant with a small balcony. It was clean and regularly tidied with fresh towels daily. The ship itself was slightly dated . The buffet areas a bit of a cattle market and tables could have been cleared more effectively.Most time the warm food was cold by the time you ate it but there was variation although most of it was fast foods The salad bar was very good plenty of choice. We had a book of tokens for wines which made it less expensive. The evening meals were a great disappointment. They were small and very uninteresting.The menus made them sound so much more appetising. The option of a cheese plate for dessert was two very small pieces of cheese and a couple of crackers ! Entertainment was where it fell down. The first show was good but then each night they varied the theme but not the routines.It was repetative throughout the cruise. The yoga sessions in the gym you had to pay for.Water you had to pay for! The music while on deck was really loud when entertaining the children. We went ashore every day and enjoyed wandering around. I would not do another cruise with MSC but would cruise again with a different company. Read Less
13 Helpful Votes
Sail Date: May 2017
We chose this ship on recommendation of travel agent.It all kicked off at Barcelona Airport where the MSC rep could not be found. We looked everywhere and eventually spied him behind a pillar. The embarkation was a pain as there was only ... Read More
We chose this ship on recommendation of travel agent.It all kicked off at Barcelona Airport where the MSC rep could not be found. We looked everywhere and eventually spied him behind a pillar. The embarkation was a pain as there was only one scanner at security check in we were in the queue to board ship for ages. The cabin was very clean and of a good size. The TV had two English channels BBC World and CNN. The cabin was serviced twice daily no problems here. The food was plentiful in the buffet area but in keeping with dining throughout the ship the temperature was tepid to cold totally unacceptable. The fine dining was just that, the portions were very very small. I ordered a cheese platter and there would just about be enough to put on a mousetrap. The waiters and staff were excellent very friendly and obliging. My other gripe were the two Gala nights suggested dress code dress suits. It was totally ignored by many of the other passengers. They came in in leans tee shirts and other rags. They were admitted to the so called Gala night. This should be policed and if not cancel the Gala nights altogether. The entertainment in the lounges was very repetitive so much so you might hear the same songs twice or three times every night. It was all karaoke backing tracks even for the four piece bands. The theater productions were not too bad the worst performance was the opera night were the male singer was totally out of time with the backing tracks and his tuning was suspect as was the female singer. The security people need to smile a bit they were the most sullen I have come across. There is a ten euro service charge per passenger per day. I asked some of the staff if they received this and the response was no. So with a capacity of 3200 passengers MSC are pocketing a further €32000 per day this is €224000 per week and €11,648,000 per year from passengers . Read Less
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 3.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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