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1 Helpful Vote
Sail Date: July 2017
Ship: This ship smells of smoke, is dated, with not much to do on board. Pool Area: Was surprised to see that there were only two pools for tons of people. Pools are packed with people- didn't bother to go in. Food: ... Read More
Ship: This ship smells of smoke, is dated, with not much to do on board. Pool Area: Was surprised to see that there were only two pools for tons of people. Pools are packed with people- didn't bother to go in. Food: Food is ok- you will not go hungry as there are lots of options. We had the drink package but was disappointed to see that many drinks were not included despite asking the MSC rep if all drinks on the menu would be included. Service: Service was ok- hit and miss. Sometimes great, other times had to wait a long time for a drink. Overall: This was our first cruise experience and because the itinerary for this ship saw us cruising only at night, we enjoyed waking up in a new port every morning with no days at sea. We would definitely cruise again but not with MSC. Read Less
3 Helpful Votes
Sail Date: June 2017
I have got a very good information about MSC trips from Italian friends as we are leaving in Slovenia, we, my friends and us, decided to join this cruise for celebrating the 60th anniversary for my husband and our friend . We were ... Read More
I have got a very good information about MSC trips from Italian friends as we are leaving in Slovenia, we, my friends and us, decided to join this cruise for celebrating the 60th anniversary for my husband and our friend . We were enjoying our trip together and we were all exited. Unfortunately, our friends found their theft on 3rd day from inside the cabin and could not find their money. For us we found the theft of our camera and wallet upon arriving home taking into consideration that our home keys and cupboards were inside the wallet (Belle red wallet) - This happened when we put our bags and handbags (myself and husband) outside the cabin the night before we left, following cruise instructions . I have already sent my complain to my travel agency in Cairo and didn't get any feedback. Embarkation and disembarkation was very smooth , Dining service staff were very friendly, accurate and perfect. Overall comment, I am warning everyone about their money and their stuff during any trip on MSC cruises . Read Less
27 Helpful Votes
Sail Date: June 2017
Have been on 8+ cruises and travelled on other cruise lines before (NCL, Holland America, Carnival, and Celebrity). Tried MSC based on itinerary and time available. Had read mixed reviews, but thought to give it a try. Cabin: PRO - ... Read More
Have been on 8+ cruises and travelled on other cruise lines before (NCL, Holland America, Carnival, and Celebrity). Tried MSC based on itinerary and time available. Had read mixed reviews, but thought to give it a try. Cabin: PRO - nice, clean, comfortable CON - shower stall was very small, even for a small/regular sized person Entertainment: PRO - great light shows, good singers, good dancers, great customs CON - repetitive (same acts, just songs and customs changed) Shore Excursions: PRO - interesting harbors CON - not enough time on shore; compared to other cruise lines ship seemed to travel slower between ports (might save on fuel), so less time on shore. Food: WORST EVER - half of our party ended up with digestive problems PRO - hard to find any CON - often undercooked, very seldom at correct temperature; often ran out of both food and dishes; worst Italian food ever and we travel a LOT in Italy and Europe both on land and on water; Food staff was poorly trained and had POOR FOOD HYGIENE - would clean up tables and then touch fresh food (breads etc.) without washing hands; picked up food that had fallen of plates/had been touched by other passengers and put it back on the serving trays; and and and - could go on and on with examples. Closed down the food line on one side of the ship (actually pulled food away from passengers who were trying to serve themselves) before opening the food line on the other side. (That always seemed to happen when people arrived from ship sponsored excursions and were hungry.) Medical Staff: PRO - easy to find and experienced - had lots of prepared hand-outs of how to deal with digestive problems (wonder why ???) CON - half of our party ended up "throwing up" and had to be treated AND were told that we had to use better hygiene to avoid being infected by other passengers (funny that none of us had ANY hygiene problems whatsoever on our other cruises with other cruise lines) Fitness: PRO - great stretching classes with great instructor CON - no circuit tracks to walk/jog Passengers: PRO - people from all over Europe/World CON - a lot of what seemed to be first time cruisers and sadly, even though my ancestry is Italian, I have to be honest and say it was mostly the Italians who did not seem to be aware of proper board etiquettes - cleaning hands before entering food serving areas, not touching food with your hands, not putting food back that you have touched, not stopping to talk in areas and block traffic, not cutting in line, etc. MAYBE it would help if cruise lines would give instructions on proper board etiquettes the same way they do safety drills. Complaint Process: PRO - when talking to the right persons they were responsive and tried to remedy the situation CON - finding the right person was not easy, sometime had to talk to 2 or 3 different people before somebody knew what to do AND did something about it. Also never checked back to see if complaint was resolved OVERALL - parts of the ship were well run, but with other parts (especially food services) it seemed as if the staff was stuck in a not very successful training/remediation program Cannot recommend - will never cruise on MSC again. Read Less
17 Helpful Votes
Sail Date: June 2017
Listen I have cruise MSC plenty of times as I am Black Member status with Msc.. This cruise was part of my b2b Mediterranean cruise. I thought that my cruise with Musica was bad and didn't think it could of got worse, BUT I was ... Read More
Listen I have cruise MSC plenty of times as I am Black Member status with Msc.. This cruise was part of my b2b Mediterranean cruise. I thought that my cruise with Musica was bad and didn't think it could of got worse, BUT I was wrong..... Embarkation in Cannes was the worst EVER. Security had no idea we were getting on the ship, made us wait like fore ever, lol. Finally found our names on a sheet. Good to go, nobody helped with or luggage, as it was a tender to get to the ship.up and down stairs , just to get to the boat... We get to the ship, go to customer service and to my surprise, our Aurea Experience was a no go again, not on our card. Told the customer service girl the code was wrong she said it was ok, NO... So charges got put on our account and took a whole day just to get that fixed(5 times during to the day to get it taken off) Customer Service worse ever, and I have had bad service before..... MDR was AWFUL.. food not appealing at all, again went to buffet and even there was bad, :-( MSC needs to step up or they are going to loose loyal customers.. The wine again in the Aurea Experience , again SO SO BAD, not fit to drink.... On a better note, we had exception service in MDR, buffet areas, and Bars.. Our room attendant, was awful. We asked about our perks for Aurea and he said he had no idea we were booked in the class.. He never went out of his way to make us feel welcome.. We had to ask for everything...,Even the whole 12th floor are Aurea Guest Cabins....... The shows in the theater were the worst we ever seen, so so bad and we LOVE MSC ' s shows.. so sad..... So 2 times booked with MSC for the Mediterranean and both cruise MSC missed the boat. So Caribbean I will stay.. Read Less
9 Helpful Votes
Sail Date: June 2017
Choose it on locations to visit Ship was very good cabins excellent hard working staff were very good in all dept except management who had an air of superiority and indifference to any issues on board particularly non Italians ... Read More
Choose it on locations to visit Ship was very good cabins excellent hard working staff were very good in all dept except management who had an air of superiority and indifference to any issues on board particularly non Italians as the ship had over 2000 on board the large majority were Italian and all they seemed to do was eat and argue with each other no concept of queuing or manners at the buffet which we avoided from day one overloaded plates of food half eaten people jostling for food,we ate all meals in the restaurant breakfast ,lunch and dinner which in general was fine, The trips and shuttle arrangements were expensive and of poor value for example in Corsica we waited two hours on board to get bus to beach 39 euros each once on beach we good see our ship from across the bay and found a boat going back and forward all day 16 euros return,also a local bus to beach for 2 euros each way. Shuttle bus were overpriced ie in Palma 6 euros to go a few yards to dock entrance were a hop on of bus was available to do city tour no one informed of this,Barcelona 15 euros shuttle to get out off dock area again local port bus 3 euros to ship location. Guided tours not great geared for Italians better to do your own homework and not to be scared to go off piste as a lot of time is wasted on board organizing the groups in to various trips again down to late arrivals Italians no concept off time or organization. Read Less
18 Helpful Votes
Sail Date: June 2017
Initially we chose this cruise to fit in with holiday availability of family members - and certainly had some trepidation given some of the reviews. We need not have worried. Simply put this was a great cruise - if you are looking for a ... Read More
Initially we chose this cruise to fit in with holiday availability of family members - and certainly had some trepidation given some of the reviews. We need not have worried. Simply put this was a great cruise - if you are looking for a Mediterranean style cruise in the Med. If you are looking for a British cruise experience in the Med, then you will no doubt be critical, but this is not P&O nor Cunard....it is MSC, and it suited us perfectly. We wanted Mediterranean food on board - and that is what we got - pasta, risotto, pizza and plenty of other choice. We had a Suite Cabin, on Deck 15, top accommodation level, with Aurea experience, providing reserved sun deck area over two decks outside and above the cabin. The Aurea experience meant we ate in the Ibiscus restaurant on anytime dining, where the staff were excellent - Maria and Pante ensuring we were warmly welcomed and looked after. The evening meals might appear to some as being somewhat small in quantity, but it was good and tasty, though not always as hot as we might normally expect (but I always reflect that in Masterchef the food is always served and tasted cold:)) Breakfast was fun.... a bit of a bun fight in terms of finding somewhere to sit in the buffet, but the food was good, varied plentiful. The main sundeck was a family oriented affair, with plenty of loungers, small pools, and Jacuzzis, with entertainment almost non-stop - with music always on... very Mediterranean, it was bustling and noisy - may not be to everyone's taste - but we had the refuge of the Aurea reserved areas so did not avail ourselves of this, seemingly madhouse. Service was always attentive, and polite, more so than I perhaps expected. Good drinks, with our package giving us free non-premium drinks, which were quite plentiful, and varied. Prices for premium was ok. If you are expecting P&O style entertainment then you will be disappointed - but what we say was good - an abridged song & dance version based on Grease. Good fun. All announcements are made in a multitude of languages - and the obligatory safety drill was well done, as was the disembarkation briefing. There were no Captain's updates that we heard, but there were almost daily crew exercises that could be quite noisy in terms of tannoy volume. TV - didn't use it other than checking the bill - but understand it has limited choice if you are expecting British entertainment - but hey we were on holiday and not wanting to watch TV. Food was available in the buffet 20 hours a day - and good it was too - particularly a late night Pizza slice... great pizza with good choice. Evening meals don't start until 7pm in the formal restaurants - reflecting the Mediterranean style of not eating until later than we are used to in the UK. For cabin review see below. Itinerary was great - we board at Rome, and enjoyed all our ports of call - where we had plenty of time. Tender was done well at Cannes. We enjoyed a complimentary Balinese massage as part of the Aurea experience, which was fine, and we also enjoyed the Sauna/Steam Rooms - though the inside Jacuzzi was a bit cool for indoors.... 37C. Note that smoking is permitted in more places than you might normally expect on P&O cruise - part of the Casino, a Cigar Room, and also part of the sun deck - one half of one side. There were plenty of bars, some quite gaudy, which we enjoyed rather than dull greys. If anything I would say that the restaurant choice was somewhat limited compared to other cruise experiences, particularly given the number of passengers - there was one speciality Asian restaurant - which we did not try. Other than that you are in your main restaurant, and the buffet. Formal nights - there were two - were remarkably informal - I think I saw one dinner suit. Certainly most people dressed smarter, but not DJs and tuxes... that suited us.. (excuse the pun...) There was very little hard selling - sure they took your photo, but no hassle. Overall the ship was a very happy ship - with a much broader mix of people - plenty of childen, younger couples, and actually fewer older people than say compared to a P&O cruise. In summary - we would definitely cruise with MSC again - we saw their new ship Megaviglia moored next to us at Genoa - wow it looked fantastic. A happy cruise line, unpretentious, and easy to like, particularly if you are want to relax and not worry about formality. We would look to the Aurea experience as a minimum, just so we could have some quiet/privacy outside of the cabin on the sun decks. We were a family of four - including our two adult children who had an identical cabin three doors away. Read Less
5 Helpful Votes
Sail Date: May 2017
This is my first cruise and i really loved it. We embarked at Barcelona and it was very easy and no hiccups, arrived on board at noon and rooms were ready at 1.30pm. Our room was 8012 no balcony but a large porthole view. Room was a ... Read More
This is my first cruise and i really loved it. We embarked at Barcelona and it was very easy and no hiccups, arrived on board at noon and rooms were ready at 1.30pm. Our room was 8012 no balcony but a large porthole view. Room was a reasonable size and very clean and a nice bathroom, and a bar fridge, fresh towels every day also. Ship was about 3/4 full so not too crowded and we could always get a chair or sun lounge next to pool. We had the first seating for dinner and our meals were always lovely, not huge portions but you could always ask for more, and there was 3 courses and a selection of hot rolls. The buffet was great at breakfast and lunch with many things to pick from, however we quite often went to the dining room for lunch as it was more relaxed and not as noisy. Loads of entertainment during the day and a show every night. A new port every morning and i booked excursions and was not disappointed, tickets arrived in my cabin every evening with the time and location i had to be next morning. very professionally carried out. Only thing i thought was a bit expensive was the photos taken on board 25 Euros for one pic was a bit much in my opinion. We took the 26Euro a day drink package and found it to work out really good value as you could have almost anything you wanted. I was worried about being sea sick but there was hardly a ripple around the Mediterrian. I would love to go again and next time do the Greek islands. We had nothing to complain about loved it all and the staff were fantastic. Read Less
1 Helpful Vote
Sail Date: May 2017
My boyfriend and I are 19 and 20. We are both pretty busy people starting careers and completing various qualifications. Last minute (one month before the holiday) we booked to go on the Orchestra end of may to early June for a week. ... Read More
My boyfriend and I are 19 and 20. We are both pretty busy people starting careers and completing various qualifications. Last minute (one month before the holiday) we booked to go on the Orchestra end of may to early June for a week. First of all the cabin was everything and more than what we expected. It was spacious and bright, despite the balcony being directly above the lifeboats the balcony was private and it was big and very clean. The room was large and had a big mirror opposite the bed which meant a lot of reflected light making the room look even larger. Air conditioning was fantastic, was always the temperature we wanted. Secondly the ship was contemporary, perhaps an acquired taste in some bars (animal prints etc.) however the rest of the ship was clean and modern and there were many other bars to chose from obviously! The buffet was unbelievable. I have been on many cruises where the buffet was perhaps average at best, but the Orchestra had fresh pizza every day all day at the buffet with other wonderful Italian food. It was fresh and a lot of the food really clean and healthy. Felt like a cleansing! Was so much better than I expected. The food in the restaurant was of a normal standard, however the waiting staff made up for the average food. They always made the effort to make a conversation, big smiles and very polite. The was one bar that we went to every night before dinner (The Amber Bar), one barman made the effort to get to know us etc. and he bought us snacks with our beers (and refilled them sneakily after we had finished them). I can't give an accurate report on the entertainment because we didn't engage with any of the activities or entertainment as my boyfriend and I spent everyday all day enjoying the port we were at! The ports were perfect (Barcelona, Ajaccio, Rome, La Spezia, Genoa, Cannes and back to Barcelona). Every port was wonderful. I especially rate La Spezia, if you go there buy the ticked for the boat which travels to all the nearby seaside towns, these towns are called the Cinque Terres, if you stay at La Spezia you are missing out on the most breathtaking scenery, we spent all day off the boat and got very burnt! We had an excursion in Rome and it was fantastic, the guide was patient and very knowledgeable. We went on the Vatican tour which was brilliant and so informative. It's the little details she knew which made it all very special. I think this ship is for all ages, from a casino to a wonderful looking children club. However we didn't travel with children, but we felt that the ship was suitable for everybody. Would 100% travel with MSC again, was brilliant and the staff were incredibly kind. Read Less
1 Helpful Vote
Sail Date: May 2017
It was part of a tour package with Trip A Deal. Embarkation went smoothly.Considering how many people there were and our luggage came to our room within the hour. Our first cruise in years we were looking forward to it. The cabin was ... Read More
It was part of a tour package with Trip A Deal. Embarkation went smoothly.Considering how many people there were and our luggage came to our room within the hour. Our first cruise in years we were looking forward to it. The cabin was pleasant with a small balcony. It was clean and regularly tidied with fresh towels daily. The ship itself was slightly dated . The buffet areas a bit of a cattle market and tables could have been cleared more effectively.Most time the warm food was cold by the time you ate it but there was variation although most of it was fast foods The salad bar was very good plenty of choice. We had a book of tokens for wines which made it less expensive. The evening meals were a great disappointment. They were small and very uninteresting.The menus made them sound so much more appetising. The option of a cheese plate for dessert was two very small pieces of cheese and a couple of crackers ! Entertainment was where it fell down. The first show was good but then each night they varied the theme but not the routines.It was repetative throughout the cruise. The yoga sessions in the gym you had to pay for.Water you had to pay for! The music while on deck was really loud when entertaining the children. We went ashore every day and enjoyed wandering around. I would not do another cruise with MSC but would cruise again with a different company. Read Less
13 Helpful Votes
Sail Date: May 2017
We chose this ship on recommendation of travel agent.It all kicked off at Barcelona Airport where the MSC rep could not be found. We looked everywhere and eventually spied him behind a pillar. The embarkation was a pain as there was only ... Read More
We chose this ship on recommendation of travel agent.It all kicked off at Barcelona Airport where the MSC rep could not be found. We looked everywhere and eventually spied him behind a pillar. The embarkation was a pain as there was only one scanner at security check in we were in the queue to board ship for ages. The cabin was very clean and of a good size. The TV had two English channels BBC World and CNN. The cabin was serviced twice daily no problems here. The food was plentiful in the buffet area but in keeping with dining throughout the ship the temperature was tepid to cold totally unacceptable. The fine dining was just that, the portions were very very small. I ordered a cheese platter and there would just about be enough to put on a mousetrap. The waiters and staff were excellent very friendly and obliging. My other gripe were the two Gala nights suggested dress code dress suits. It was totally ignored by many of the other passengers. They came in in leans tee shirts and other rags. They were admitted to the so called Gala night. This should be policed and if not cancel the Gala nights altogether. The entertainment in the lounges was very repetitive so much so you might hear the same songs twice or three times every night. It was all karaoke backing tracks even for the four piece bands. The theater productions were not too bad the worst performance was the opera night were the male singer was totally out of time with the backing tracks and his tuning was suspect as was the female singer. The security people need to smile a bit they were the most sullen I have come across. There is a ten euro service charge per passenger per day. I asked some of the staff if they received this and the response was no. So with a capacity of 3200 passengers MSC are pocketing a further €32000 per day this is €224000 per week and €11,648,000 per year from passengers . Read Less
22 Helpful Votes
Sail Date: May 2017
This was our second voyage using MSC. Last year we sailed on the Magnifica out of Venice and this year the Orchestra out of Genoa. We are currently planning a trip next year using MSC again. We were concerned when we read the ... Read More
This was our second voyage using MSC. Last year we sailed on the Magnifica out of Venice and this year the Orchestra out of Genoa. We are currently planning a trip next year using MSC again. We were concerned when we read the reviews for MSC last year. There were complaints about the food, as well as the service. However, we did not experience this on the Magnifica or the Orchestra. MSC employees went out of their way to make our stay aboard a wonderful experience. Both ships were very clean and well maintained throughout the voyages. The servers in the lounges were friendly and worked as quickly as humanly possible to get our drink ordered filled. With all the people aboard, several servers even remembered our group and the drinks we normally ordered each day. Our cabin steward was amazing. One morning, I asked if I could have two of six clothing items pressed for that evening. (Normally there is a 24 hour turnaround) He had all items back in our cabin by 5:30 pm with no extra charge. I accidentally knocked over my breakfast tray spilling coffee on the floor and was embarrassed and nervous to tell our steward. But he told me not to worry that he had done the same thing the day before and he would take care of it. And he did, never once complaining. We found no problem with the food or dining service. The few times we ate at the buffet, there was an abundance of food and variety. This year we had the late sitting for the dining room which was 9:30 p.m. We loved Edie our server. He provided excellent service. Yes, the food portions were small, but by the time you ate all the courses, you were full. You can always ask for more. One of the free perks I liked this year, was breakfast served in our cabin. It was a simple menu, but it was so nice to be able to sit in our quiet cabin and watch the scenery go by. I was not impressed with the evening shows on the Magnifica, but thoroughly enjoyed the evening performances on the Orchestra. They were not the high quality of shows I have seen in Las Vegas, but came close. Each cruise we used the excursions provided by MSC and was not disappointed. MSC even provides individual excursions for smaller parties should you not wish to partake in a large group. Here are a few tips: Spend a little more and book a cabin with a balcony - I loved opening the doors and enjoying the scenery from our cabin relaxing with a coffee or drink; Research your port calls and plan your excursions ahead of time because if you wait until you are on the ship, the excursion you want might be full; also, trying to choose an excursion can be overwhelming with a long line of people behind you - we purchased our excursions online before the trip (Some ports you can walk into the town from the ship and do your own tour - hop on hop off buses are great to use and very inexpensive.) Buy a drink package!!! Find one that suits your needs and again research what is available before you go - each trip we purchased the Allegrissimo and I know we saved money! You will need to link your ship card to a credit card or debit card - use the kiosks and avoid the long lines at the customer service desk. There usually are no lines at the kiosk and they are very easy to use. Excursions: Port of Cannes - Excursion to Monte Carlo and Eze - enjoyed the excursion but in lieu of the visit to the perfume factory in Eze, I would have like to have had a walking tour of the medieval village of Eze - it looked amazing. Port of Palma de Mallarco - beautiful port and it is a short and easy walk from the ship to the Hop On Hop Off bus stop outside of the cruise terminal - very inexpensive way to see the city Port of Barcelona - originally we chose the Highlight of Barcelona, Montserrat and Wine Tasting tour, but it was cancelled. We went on the Guadi tour instead and loved it. Park Quell was beautiful and Sagrada Familia was incredible. After the tour, we were given the option to stay in Barcelona on our own and use the MSC port transport to take us back to the ship. We had a lovely lunch in town and walked around before catching the bus back. (Make sure you have your excursion ticket because you will need it to use the MSC bus.) If you want to explore Barcelona on your own you will need to use MSC transport bus from the harbor or get a taxi -too far to walk on your own. Port of Ajaccio - Easy and short walk from the ship into Ajaccio. There is a lovely market when you first enter the town selling anything from fruits, meats to souvenirs. You can take a leisure walk around the historic town and visit the museums and monuments or use the Hop On Hop Off bus. There is also a small train called the Petit Train which we used. For 15 euros the train takes passengers from the harbour and market area up to the monument of Napoleon at the top of the town where you are given time for photos and then on to Sanguinaires for a second stop. Unlike the HOHO bus, there is no narrative on the Petit Train. Port of Civitavecchia - We booked the Gran Tour of Rome, the Eternal City excursion. It is a 9 hour tour with 3 of those hours travel time from the port to Rome. Our MSC tour guide was awesome and kept everyone on schedule and organized. When we got to Rome, we met another guide who took us on a tour through the Colosseum; a walking tour through the streets of Rome to the Trevi Fountain, the Parthenon and Piazza Navona. We were then taken to a restaurant for an excellent lunch with wine and then on to the Vatican City. You are on your own time at the Vatican. Due to the long lines, you are not able to visit the Vatican Museums or St Peters Basilica with this excursion, but it is still awe inspiring to be at St Peters Square. Be very aware of your surroundings and pick pockets!!! Especially near congested areas near the monuments and fountains. Port of La Spezia - What a decision to make - the leaning tower of Pissa or Cinque Terre. We opted for the National Park of Cinque Terrer. We first took a bus to Portovenere, a small picturesque fishing village. You have a lot of time to spend shopping and walking through the medieval alleyways. Then you take a boat to the village of Monterosso - just a beautiful as Portovenere - where you have free time again. Your tour comes to an end with a very short train ride from Monterosso to Levanto where you will catch your tour bus back to the ship. Enjoy cruising with MSC!!! Read Less
33 Helpful Votes
Sail Date: April 2017
We normally go with NCL and the cruise we were planning to do on the Norwegian Epic was full and our travel agent suggested giving MSC a go. We were very apprehensive about this due to reviews we have seen about food etc. However, it was ... Read More
We normally go with NCL and the cruise we were planning to do on the Norwegian Epic was full and our travel agent suggested giving MSC a go. We were very apprehensive about this due to reviews we have seen about food etc. However, it was one of the best cruise holidays we have had. Embarkation was brilliant. Our flight was extremely early and the ship was not in port when we got there in our taxi from the airport. The porters were so helpful took our luggage away and told us to come back after 1 pm when the ship docked. When we came back to the ship we were given priority boarding because of our early arrival. Our ship card was waiting for us in the cabin and we changed our first sitting to second sitting dining with no problem at all. Within in 20 minutes of getting in the cabin our luggage arrived. Food on board was superb although we avoided the Pizza buffet as it was always crowded and busy. This is the case on all ships we have found. The restaurant waiters and food was excellent. We were on the all inclusive drinks package and were amazed that bottled water and speciality coffees were included. Not the case on many other ships we have been on!!! Entertainment was very laid back and we did not see any shows although the theatre was amazing. We did not do any shore excursions. What was absolutely noticeable in a good way was that there was not constant tannoy announcements from cruise directors letting you know about entertainment etc. We did not do any shore excursions we preferred to do our own thing. Every member of staff treated us with courtesy and they were always more than helpful. Disembarking the ship and collecting our luggage was the most organised I have ever seen. Marvellous. I would highly recommend MSC and will most definitely cruise with them again. Read Less
16 Helpful Votes
Sail Date: March 2017
Now don't get me wrong, we really enjoyed this cruise and for the money we paid it was a bargain. However not having cruised with MSC before there were a few unexpected omissions compared to other lines we've used. Embarkation ... Read More
Now don't get me wrong, we really enjoyed this cruise and for the money we paid it was a bargain. However not having cruised with MSC before there were a few unexpected omissions compared to other lines we've used. Embarkation was swift as we were one of the last to board due to a prior trip to the Iguazu Falls, then it was straight into the lifeboat drill, where you not only had to take your life jackets, but wear them. When we got chance to settle in the cabin, it was quite spacious with lots of drawers and wardrobe space. The shower had a plastic curtain but it wasn't as clingy as most and I had to unblock the showerhead before it would work on our first night. The cabin steward was friendly and not too intrusive. There was only fixed dining times available unless you were in a certain class and we were assigned a table for the cruise. The waiter was very efficient and friendly, though his English wasn't the best. His assistant got the drinks and the appetisers but then left him to it most nights. The food was generally very good but the portion sizes are getting smaller (not just on MSC) but there was no problem with ordering more than one item on each course. There was no free water on the table, you had to buy bottles or use your drinks package. Neither was there coffee served at the table afterwards. You couldn't even buy it as they needed people to move on ready for the second sitting. The buffet was laid out with the kitchens and food down the centre of the deck, with tables along the windows on either side. Most items were duplicated on each side, but there was the odd thing e.g. pizza that was only available in one spot. This lead at times to it being awkward to carry plates and drinks whilst weaving in and out of folk looking for what they wanted. There was also a tendency for two people to occupy a table for 6 by placing bags and coats everywhere. There were only a few seats outside at the stern but you could take the food onto the main deck though it wasn't easy to achieve. It wasn't until halfway through the cruise that empty plates got quickly removed and tables cleaned for some reason. At lunchtimes there were specials based on a country of the day (not necessarily a country from our cruise). The lounges were large but two of them were adjacent to each other, and music from one could often be heard in the other. Over half of the passengers were from Argentina with the majority of the others from Italy and Germany, consequently the music in the lounges were suited to them most of the time. There was no 'live' music anywhere on the ship until the evening and between 12.30 and 4pm all the animation ceased. Maybe this was siesta time for most. Siesta probably accounted for the fact that all the big events in the evening didn't start until after 11pm. When the animation team got going, they were very good and always had lots of participants. They even entertained the audience prior to the evening shows in the theatre. The theatre shows again had to cater for different languages, so there were plenty of musical acts. The ships dancers and singers were in the main excellent, however they are from a separate company rather than MSC itself. There was an act in the form of 'Mr Bean' and he had the audience in stiches. There were a few classical shows which we gave a miss, though from the applause we could hear in the lounge, they went down well. Service in the lounges was very good and the servers would have a chat when it wasn't busy. The drinks were not cheap, and all the good stuff was just that bit more expensive than the drinks packages allowed. I ended up buying drinks vouchers because my wife does not drink that much and a drinks package for her would have been uneconomic. The ship was very clean but there was no emphasis on hand washing or other hygiene matters. The bannisters were constantly being polished which left a metallic smell on your hands. In fact the wife's hands turned black as the polish reacted with her hand cream. This was the first ship I've been on where access to certain parts of the deck were restricted to certain classes, you couldn't even walk through them! The sunbeds were odd as they would go completely flat or be reclined, but could not be put in a position were you could sit up and read. Maybe these are peculiar to MSC, though they did have a section that could shade your head from the sun. The excursions we took were ok but due to the small numbers of English speakers they were almost all mixed with a second language. Some of the guides struggled with one language or the other and as a consequence would spend more time speaking their best one. A couple of the tours we had pre-booked were cancelled due to the lack of English speaking numbers, but that did us a favour as we spent more time exploring the ports ourselves. Finally disembarkation in Rome was a complete shambles. Once we were off the gangplank there were no MSC crew to be seen when collecting the luggage and then when trying to get on the correct buses to the port gates. The resultant chaos meant several people missed their trains to Rome itself, and being Easter Monday there was a long wait for the next train. As I said at the start overall we enjoyed the cruise, and for the duration, the ports of call and the price we paid, it was good value for money. There are certain differences on MSC than we have had before, including holding on to your passport for the whole cruise. However I've booked another Grand Voyage with them in 2018 so I'll be more prepared next time. Read Less
4 Helpful Votes
Sail Date: February 2017
We chose the cruise mainly the length and the itinerary. Whilst we booked Aurea class our cabin 12071 was just below the pool area and the noise at times was intolerable especially at night when they were cleaning the deck. I was woken up ... Read More
We chose the cruise mainly the length and the itinerary. Whilst we booked Aurea class our cabin 12071 was just below the pool area and the noise at times was intolerable especially at night when they were cleaning the deck. I was woken up several times and phoned guest services to complain, they promised to send someone to sort it out, straight away, however it was more like half an hour. Nevertheless we did not expect that we would be the on two English passengers on board with 99% being Spanish speaking and as a result all of the entertainment was in Spanish including the TV. Had I known this in advance I would not have booked and would advise anybody booking a similar cruise to ask the question. The food on board reminded me of school dinners, poor quality and unimaginative, basically on the cheap. Guest relations was poor and they just smiled a lot without addressing the problems, the other staff were however friendly an efficient. Read Less
9 Helpful Votes
Sail Date: November 2016
We took (and reviewed) a similar repositioning cruise from Genoa to Brazil aboard the MSC Orchestra 2 years ago. At a cost of just £50 per person per day we think MSC offer exceptional value for money. The balcony cabin was just great. ... Read More
We took (and reviewed) a similar repositioning cruise from Genoa to Brazil aboard the MSC Orchestra 2 years ago. At a cost of just £50 per person per day we think MSC offer exceptional value for money. The balcony cabin was just great. We provided our own kettle to brew a cuppa whenever we felt like one. The €287.50 that we paid to access the spa was money well spent. The saunas were even better than in 2014, heated to 80°C rather than just 70°C, and the steam rooms were also hotter and not draughty. The payment also included access to 3 indoor Jacuzzis that were rarely crowded. We thoroughly enjoyed the 5 classical concerts by the 6 talented members of Musica in Maschera in the ship’s main theatre. The in-house entertainment team were good too, although their talents were repackaged again and again, as the same jugglers, acrobats, dancers and strongmen performed in Batman outfits for Gothem, in Asterix & Cleopatra outfits and finally for one last ‘Best Of’ show. High-margin items like perfumes, beauty products and handbags were always for sale from stalls set up in public areas around meal times. I was concerned by the very high suggested manufacturer’s retail prices quoted for a brand of watches, Invicta that are sold exclusively on TV shopping channels, cruise ships and over the internet. They claimed a €1499 price tag for the Invictca 2928B, and left leaflets in our cabin announcing discounts of up to 75%. MSC’s selling price of this watch is €549. I bought one over the internet after the cruise for £70. Beware of inflated sea prices as you have limited consumer protection! MSC Shore excursions were popular but we plumed for our own independent activities except in Rio. We paid $70 for a full day tour in a minivan, for a similar tour priced €140 on board (which included a light lunch delivered to your cabin beforehand). It’s worth noting that MSC provide no maps or practical information about shore stop destinations so do your homework beforehand. (Exceptionally, at Mindelo the local Cape Verde authorities had no information booth nor were there exchange facilities. Banks need to see your passport or a copy of it, but you can pay in most places using euros (preferred) or US dollars). We ate mostly at the buffet, enjoying real mozzarella cheese, fresh fruits & salads penne with tomato sauce, baked whole fish with tomato sauce and jellies amongst the culinary highlights. Dining in the restaurants is the only area I would rate as fair to poor. Breakfast and lunch are now both semi-self-service/semi-served, which is awkward if you have circular bench seats on a table for 8. Dinner is fully waiter served by friendly Indonesians, but the food was served lukewarm rather than piping hot, and most main course choices were either over- or undercooked. Soups were poor, desserts including a sugar-free version, quite good. Overall I stress that MSC offer tremendous value for money. The main reasons we go are to relax, read, sunbathe, enjoy undemanding entertainment. We ate perfectly adequately in the buffet and even managed not to gain weight. However I think next time we shall try another (more expensive!) repositioning cruise… Read Less
6 Helpful Votes
Sail Date: November 2016
We did back to back cruises and did Greece and Montenegro the week before on the same ship. Awesome itineraries, we were scheduled to stop at Malta but due to rough seas detoured to Majorca which was amazing beautiful place to visit, no ... Read More
We did back to back cruises and did Greece and Montenegro the week before on the same ship. Awesome itineraries, we were scheduled to stop at Malta but due to rough seas detoured to Majorca which was amazing beautiful place to visit, no biggy cause I already been to Malta before, some passengers were upset about not getting to Malta, but good that we had another port to visit as plan B as I believe some cruise lines don't always do this if a port is cancelled. The ship was nice cabins big enough and very quiet. We requested and paid for and upgrade from inside to balcony, but they refunded the money and said it was a free upgrade, WOW!!!... Food was OK in buffet, they do delicious curries and pizzas but don't serve enough curries in the buffet or restaurants. An indian couple on the table behind us asked if they would prepare their table a special Indian meal, request granted, not many aussies on ship (about 40) and we asked if they could organise a quiz for us,,, request granted, also excellent service with captain and ambassador frequently walking round ship asking if everyone happy and anything extra they could do, we asked for a table change and well no request seemed to be to difficult. Probs nearly 3000 passengers on this ship but staff so nice and professional they make you feel your the only one... Didn't like disembarking at Buenos Aries, small terminal busy and hot, took 2 hours to get out, but I think that's the ports problem, not MSC. Most ports easy to get on/off ship. The tours were reasonably priced, same price as private tours. I booked and paid for the thermal spa but didn't use it, only went to gym to weigh myself but then they said scales broke (I'm not that big) so upset that all I wanted to use in the thermal spa area were scales and same not available. I have booked again to go on another cruise with MSC next year. Read Less
2 Helpful Votes
Sail Date: November 2016
Sailed with MSC...gold card holders...so very disappointed. Venice embarkation shambles to say the least. After flight from Dublin and long track across Venice airport coach park with luggage in the rain we had to stand 2+ hrs to ... Read More
Sailed with MSC...gold card holders...so very disappointed. Venice embarkation shambles to say the least. After flight from Dublin and long track across Venice airport coach park with luggage in the rain we had to stand 2+ hrs to hand over luggage in PRIORITY BOARDING lane at cruise terminal. Fellow passengers the noisiest, hardly any English announcements/entertainment etc clear enough to hear. We so fed up with tango demos, entertainment after THREE WEEKS we cancelled show here in Buenos Aires. LITINERARY was awful.......half days in Recefi, Sansalvedor and Rio (tour guide there useless and slept or smoked so v disappointing) destinations we went for. No TV available... almost all of cruise....all retuned after Med. They kept promising us "after Sansalvedor" or "after Rio" so unprofessional when they knew it wasn't going on again. Disembark in Buenos Aires another nightmare in tropical temps. It was not the Bucket List cruise I had envisioned or hoped for yet I love usually love and recommend MSC? If you not Spanish or Italian speaker would suggest give Grand Voyages with MSC a wide berth. Read Less
9 Helpful Votes
Sail Date: October 2016
SHIP is slightly outdated. The Italian dark red and dark green color scheme looks a little tiring to me, but it might be just personal taste. I like more RCL navy blue scheme. Pool was extremely small, full of kids with no manner jumping ... Read More
SHIP is slightly outdated. The Italian dark red and dark green color scheme looks a little tiring to me, but it might be just personal taste. I like more RCL navy blue scheme. Pool was extremely small, full of kids with no manner jumping around. I wish they could make a adult only pool out of the 2 pools on board. NO indoor pool. CABIN- Bathroom has yellow shower curtain etc... You don't feel it's a luxury cruise (it's not, anyway) but everything works fine for its function. Shower was hot and water pressure was very good. Room small but everything equipped. Electricity plug is very international friendly, there are USA shape 110V plugs, and also EU +UK 220V plugs. There is Hairdryer in the room, like 1000W kind. It's okay for my long hair. FOOD- Main dining room is very narrow in sitting. Food in Main dinning room is everyday Italian- like middle class Italian restaurant quality. There's no steak on the 7 nights, a little pity. Buffet is fine, always plenty of fruits available. Pizza is good. Variety of buffet is also good, everyday there's something different. Breakfast is standard continental- like 4 star hotel in Europe. ROUTE- east Mediterranean, there are many offers, almost every cruise line runs similar route here. Costa/MSC/RCL offers identical attractive rate. The reason we chose MSC Orchestra is not because the ship. In fact, the facility is not the newest nor the best, but it's the only one offers every day port! We arrived everyday in a new port. It was a very fulfilling trip, but meanwhile it's also a little tiring. It was our own choice so nothing to complain. But if you want a relaxing holiday, maybe 1-2 days of sea day would be also not too bad. Otherwise you would feel pity not to get on shore and stress yourself everyday. SHOW- evening show was....bad. The host tries to speak multi languages, but his strong Italian ascent makes everything sound like Italian and not understandable. The dancers and singers try hard, but I didn't feel it's as exciting/ entertaining as some other shows from resorts I have seen. Nevertheless, the 70% of the guest- Italian seem to enjoy it. So I can only speak for English/German/Asian guest as that what we are. SERVICE was great, almost all waiters were smiling and they really tried to achieve our request. You don't need to tip. But we do, not so much, like every night 5 euro. And it makes the service really good. Next table didn't tip (which is normal) and they still get excellent service. But we sometimes make extra requests on food. And we are happy to offer the extra tip. (they works 7 months without a day of holiday, seriously!) Read Less
13 Helpful Votes
Sail Date: October 2016
Chose this cruise for the ports of call. Some areas of the overall cruise exceeded my expectations but there were a lot more negatives than positives Embarkation was a total nightmare, no organisation, people pushing in, long queues and ... Read More
Chose this cruise for the ports of call. Some areas of the overall cruise exceeded my expectations but there were a lot more negatives than positives Embarkation was a total nightmare, no organisation, people pushing in, long queues and so may points where you had to show your details. This set alarm bells ringing for the rest of the cruise The room was a good size and clean, although the TV had only CNN for Brits. Our stateroom attendant never came and introduced himself and throughout the cruise and to this day we still don’t know who ours was The lunch was ok, nothing special, just ok and the same food came out every lunchtime, give or take a couple of items. The staff in most areas care about one thing, themselves, and they don’t really smile will cut you up without notice ( they do this when getting back on the ship too and wont queue) Dinner was ok but so slow, not getting our starters anything from 25-40 mins after we had sat down. Our waiter looked after 22 people and had no assistant to help him and also they don’t provide free water. Buffet overall was the worst I have experienced on any cruise company We did one excursion which really wasn’t worth the £62 we paid. MSC have little transfers to locations that they only seem to mention on the daily programme the night before the port, thereby meaning you can cancel an excursion. For example we paid £62 to go to Olympia with a guide, yet the night before we found there was a transfer to the site and back for around £18 There is not much going on in regards on entertainment in the day if you are on the ship unless you want to learn every dance under the sun. Some of the entertainment were so childish and boring. The whole entertainment team love themselves and most have no talent at all. If you go the theatre of an evening you will see them all sat on the stage doing the most ridiculous things. These clowns are led by Nicholas, who is one strange guy who really loves himself and is a bit creepy. If you get the chance have a close look at his shoes. The two pairs I saw him wearing were awful. One was so worn that he had gaffer tape around the heal area and another pair had no tread cracks everywhere. No excuse for still keeping these shoes. The shows had a theme each night with the same people (no guest acts). Basically these people did their same acts each night, just in different costumes. The themes to these shows were confusing and clueless The two main singers and the opera singer were very good but putting a mic on some of the cast and making out they were singing other songs. Conning the audience. Don’t put the mics on them if they aren’t really singing Disembarkation was confusing but a lot easier than getting on. Oh and 9 Euros a day each passenger for ''Service charges'' seemed very excessive, especially as we didn't have an assistant waiter and never saw any of the supervisors in the dining room We wont use MSC again Read Less
3 Helpful Votes
Sail Date: October 2016
Chose this cruise, with 2 friends, to fit in with school break; but children were not a problem. Ship, cabin, theatre were very good and the general organisation was more than competent. Main gripe was lack of staff training, other than ... Read More
Chose this cruise, with 2 friends, to fit in with school break; but children were not a problem. Ship, cabin, theatre were very good and the general organisation was more than competent. Main gripe was lack of staff training, other than their constantly pushing drinks and drinks packages. We did not expect Silver Service, but did expect the waiting staff to understand the basics of delivering and clearing plate/dishes. They should not lean across one guest to deliver to another; nor attempt to clear finished plates before all on table have finished. Equally they could not be bothered to find small bottles of water, even though the Wine Card offers same, they just said we don't have. Patently untrue as small bottles available at all bars. The Maitre D. also disappointed. We spoke to him before the first dinner explaining one of our party was a Vegetarian. He said that there were always vegetarian dishes on the menu, but he would send a Manager to our table that evening to discuss how the Chef may be able to offer other dishes (the norm on most cruise ships). We are still waiting, despite asking our waitress several times. Cabin stewardess missed our cabin on the first night and told us the next morning that she was not permitted to enter cabins if the occupied light was illuminated. However the same day, she walked straight into our companions cabin while they were on their balcony. These may seem trivial items, but if MSC wants to be thought of as a quality experience, someone needs to take note and act. Read Less
4 Helpful Votes
Sail Date: October 2016
First time cruisers, unsure how it was going to be. The buffet restaurant had a massive choice of food, albeit on plastic tray-like plates. ( I get it, you heard quite a few crashes and broken crockery would have made an awful mess. That ... Read More
First time cruisers, unsure how it was going to be. The buffet restaurant had a massive choice of food, albeit on plastic tray-like plates. ( I get it, you heard quite a few crashes and broken crockery would have made an awful mess. That said, the restaurants downstairs had crockery.....) The waiters were very helpful and polite. The only issue was finding a seat, even sharing a table with some random stranger was sometimes impossible. The Ibiscus restaurant had 2 sittings, and you couldnt be more than 15 minutes late or they would shut you out. The food here was a bit of a disappointment, but on the plus side there was no need to hunt for a free table upstairs. The cabin was lovely, cleaned daily and the bed was turned down every evening, again very polite and attentive staff. The balcony was washed one day and we were warned to take everything off it. Bar staff also attentive and polite, and you got served quickly Now the downside..... Unfortunately too many rude Italians. They pushed and shoved and didnt understand the concept of queueing. Shame really, but nothing anyone can do about the guests manners. The other downside was unhelpful reception staff. They are supposed to be the backbone of the ship, they are the "face" of MSC and they failed miserably. They took the phrase "computer says no" to another level. We had a problem with the onboard spend we were given, the staff said it wasnt applied properly and we couldnt use it. Their blunt answer was that I had to pay my bill and claim it back when I got home. They said that even though I had a voucher it wasnt going to be applied and that was that. They were very eager to move us away from the desk. We didnt do any organised trips, we preferred to do them ourselves ( lucky really as the onboard credit hadn't been applied. The shows were amazing. The gym was lovely, it has everything you need . Announcements in about 6/7 languages got very tedious by the end of the week, but we understand this has to be done due to the variety of nationalities. The embarkation system seemed a bit crazy, too many people that have been given a bit of authority and were strutting around like they were something special.And the only other criticism ,albeit constructive, is to try to use 2 different rows to get the people on and off the in the ports. ( Just make 2 rows, one in, one out, so we dont all fight for space and get in eachothers way) Overall, the cruise was very good. Read Less
16 Helpful Votes
Sail Date: October 2016
We chose this cruise to celebrate our wedding anniversary. We have been on other cruises but not this cruise line. From the beginning it was disorganised in every way, no information was given about anything and we spent most of the ... Read More
We chose this cruise to celebrate our wedding anniversary. We have been on other cruises but not this cruise line. From the beginning it was disorganised in every way, no information was given about anything and we spent most of the holiday queuing!! After standing in about 9 queues and finally boarding the ship we were sent to the cafeteria as our cabins were not ready. There was no organisation and there were not enough seats to accommodate all of the passengers who had boarded, people were walking around with plates of food and nowhere to eat. We were asked which sitting we wanted for our evening meal when we booked the cruise and we opted for 2nd which we were told was 8.30 however they changed this to 9.00pm. The dining experience was awful, the food was cold and quite honestly would not feed a budgie!! the only good thing about it was our waitress who tried her best to cater for us. We were charged 9 euros each a day for service, some people refused to pay this as the service was so bad. The cabin was clean and the bed was comfortable but the impression we had was that they had got your money and were not interested in whether or not you got a good service. It was all about getting you to spend more. This has been an expensive mistake and we will certainly research other cruise lines much more thoroughly before booking another cruise. Read Less
12 Helpful Votes
Sail Date: September 2016
We are a family of 4 (parents with 16yo girl and 12yo boy) from Australia. We first cruised the West Mediterranean on MSC Fantasia (which was so spectacular) and then we had free transfers from one ship to the next (Genoa to Venice). The ... Read More
We are a family of 4 (parents with 16yo girl and 12yo boy) from Australia. We first cruised the West Mediterranean on MSC Fantasia (which was so spectacular) and then we had free transfers from one ship to the next (Genoa to Venice). The transfer was well organised and we got priority boarding on Orchestra being part of the transfer passengers. The ship was very tastefully decorated in comparison to the ships we have been on in Australia (a P&O one and a Carnival - both very gaudy), but not quite as fancy as the MSC Fantasia (larger sized ship). The shows in the evening were brilliant, the costumes were gorgeous!! The itinerary was so good, every morning waking up in a new port is so fun, you never get bored. I recommend looking up private tours for some of the stops (we did an Olympia tour and Athens tour). We did do one cruise tour which was in Santorini. This cruise didn't have as much to entertain us during the days etc but that's because you're in port most of the day so it didn't matter. Be prepared that on some days around 5pm the bars/lounges close down while they do the muster drill for the new cruisers (because not everyone embarks on the same day). We think maybe they could keep one bar open for those that have already done the emergency program. The cocktails were very good value at around 7euro and you could also buy books of vouchers that we found good value too (we bought vouchers for beer, soft drinks, mocktails/milkshakes and coffees, we bought the water package on the first cruise but didn't use it all so didn't buy it on this cruise). The kids loved the cruise also but the kids clubs (they were in the 12-14yo and 15-17yo groups) were pretty much non-existent but not because of the cruise, it's teens and them not giving it the go they should so no-one was ever there. We found they spoke English first over the speakers most of the time so we never felt in the minority group. We had lovely waitresses in the evenings as you are seated at the same table each night. This is great as you get to know them and they get to know your likes and dislikes, they remember what you like to drink, etc. They are also careful with who they seat you with and we couldn't believe they found a family for us to sit with that were exactly the same as us (Aussie family of 4 - 16yo girl and 12yo boy, same as ours!) The embarkation and disembarkation was always very good, occasionally you have to wait in line (obviously when there are over 3000 passengers) but they were very efficient at getting us all onboard as quick as they could. Going on 2 weeks of cruising I cannot believe how much we got to see, this really was the best way to travel some of Europe. We would definitely go on another MSC cruise in the future. Read Less
9 Helpful Votes
Sail Date: September 2016
This is unquestionably the worst cruise ship we have been on over a twenty years plus of sailing, Customer relations desk and its staff - were in the main very off hand, We had a problem with noise being so close to the engines - I ... Read More
This is unquestionably the worst cruise ship we have been on over a twenty years plus of sailing, Customer relations desk and its staff - were in the main very off hand, We had a problem with noise being so close to the engines - I had asked to speak to the manager of customer relations it took TWO days before she repondended -- EXTRAS It seemed to us that everywhere you looked - 'It was an Extra' At one of the ports Katakolon -whose town was 15 minutes away -there was a charge of 22.9 euros to shuttle you in! We had paid for a drinks package in advance, although we noticed that bottled water coffees soft drinks etc all at a extra charge RESTAURANT the Buffet restaurant offered oval plastic plates, every single one of them chipped around the edges - surely an area for harbouring germs, EMBARKATION having queued in 30 degree sun - with hundreds of other passengers we felt like cattle - no soft drinks on offer - until you were actually inside, our first thought was to get to the nearest point for some liquid drink, we headed straight to the Buffet only to find the soft drinks dispenser out of order ( which seemed to be this way the whole of the cruise) In the evening retiring to our cabin - we thought a TV movie would be a nice relaxer - only to find no movies offered even though advertised in their entry booklet DINNER The main chef apparently featured in TV food critic programmes We found the food very unimaginative - some courses having just come out of the very cold fridge - did not seem right? SWIMMING POOL AREA the towels provided were of the poorest quality you could imagine OVERALL IMPRESSION THIS WAS THE WORST CRUISE EXPERIENCE WE HAVE HAD - WE WOULD NEVER RECOMMEND THIS CRUISE LINE TO ANYBODY - EVER! Read Less
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.0
Entertainment 3.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.3
Family 3.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.0 3.4
Value For Money 4.0 3.3
Rates 4.0 3.9

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