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4 Helpful Votes
Sail Date: December 2017
We had hoped MSC might be a good alternative cruise line, after dozens of cruise with others. IT IS NOT. The ship was lovely and accommodations fine, but there is simply NO service on the ship. Staff were untrained in basics (like where ... Read More
We had hoped MSC might be a good alternative cruise line, after dozens of cruise with others. IT IS NOT. The ship was lovely and accommodations fine, but there is simply NO service on the ship. Staff were untrained in basics (like where the knife and fork go on the table, for instance). Staff were uninterested in helping passengers in any way. Food was terrible, meager and boring...and they literally make you buy water to drink with your meals. The buffet was repetitive and tasteless, and the environment filthy. Passengers were down right rude, and staff completely unhelpful. We removed all tips from our bill as no one deserved any. (Although the cabin steward was very good overall). There is no comparison to any American cruise lines, except to say that compared to MSC even the worst ones seem elegant. What a disappointment. It is worthless to try to get concerns taken seriously with MSC. Read Less
1 Helpful Vote
Sail Date: December 2017
Found cabin not very clean.Meals very bland and staff not well trained Disembarkation was chaos.Day trips were also poorly organised for disembarkation.Entertainment on board appeared to be more for the Gala evenings etc and day ... Read More
Found cabin not very clean.Meals very bland and staff not well trained Disembarkation was chaos.Day trips were also poorly organised for disembarkation.Entertainment on board appeared to be more for the Gala evenings etc and day activities were not adequate.This was our first time cruising and would never take another.We have travelled to Italy about 4 times over the past 17years to family and thought a cruise for Christmas 2017 would be wonderful but we wish we had chosen another land tour through Europe.We spent 3 days in Genoa before the cruise as it was a city in Italy we had not yet explored.We would never take another MSC cruise and would certainly not recommend to family and friends.The buffet was poorly organised and we could not believe the bad manners and pushing and shoving of the majority of the passengers at this service.Should we return to visit family in Italy again we will travel independently by land which is more enjoyable and is value for money. Read Less
1 Helpful Vote
Sail Date: December 2017
Chose this ship because my husband and I liked the ports-which were fine. There were many issues but the top one for my husband is the cheapness of the ship. You have to buy the water you drink in the restaurant. We bought tickets for ... Read More
Chose this ship because my husband and I liked the ports-which were fine. There were many issues but the top one for my husband is the cheapness of the ship. You have to buy the water you drink in the restaurant. We bought tickets for water and soda, but were sold a book of alcohol even though I told staff we don't drink. He told us you can use it for soda and tea, but didn't understand we were paying for alcohol every night. When I discovered the mistake they wouldn't let me exchange the alcohol for tea tickets. I tried talking to a manager and it verified what I noticed again and again with the staff. The manager kept a phone in his face while I spoke and put his finger up when I talked. He was there to talk to me but kept the phone up-I said I'll wait until he's finished with his call, but he continued to wave his finger at me and walked away. The men treat women like second class customers. I felt it when I would stand at the bar to get a Pepsi. Men would come to bar after me and get served. Again and again I noticed this This may come as a surprise to MSC, but women often are the breadwinners and are paying their salaries. That a manager, someone in charge, is able to put his finger in a customer's face up and walk away says a lot about their promotion policy. And for the record, I am not a screamer or can't afford the difference in tea and wine. I was talking calmly-the staff member who was helping and called the manager for me apologized again and again for the manager. I doubt MSC cares whether we use them again, but it's hard not to see they need to do some training in sensitivity towards women. Read Less
1 Helpful Vote
Sail Date: December 2017
We were on the 12 day MSC Orchestra over Christmas. MSC is now marketing itself as a family-friendly line, however, they do not have the ship or the experience to do this well yet. All of the kid venues seemed literally smushed into the ... Read More
We were on the 12 day MSC Orchestra over Christmas. MSC is now marketing itself as a family-friendly line, however, they do not have the ship or the experience to do this well yet. All of the kid venues seemed literally smushed into the boat in odd places (during the last referbishment), and overall the boat felt very cramped and crowded, despite not being booked to capacity. Perhaps the newer class ships are better for this. The kids club is offered almost all day long, though there is a lot of TV watching (the MSC tv show) and other screen activities as they do not have a lot of kids, so they often combine all ages together and I suppose that's an easy way to entertain them? This was disappointing for us, as my daughter loves the organized, structured activities on other lines. So she opted to go for only an hour a day, and many days, she opted to not go at all. The food is really good, although it is European in both style and portion size. Be sure to order multiple dishes. We enjoyed the MDR, though the seating is odd and staff is friendly, but not personable. I loved the food, though it is a bit rich. I did miss the variety of eateries that are offered on other ships. Also, the buffet is really packed during peak times, and during non-peak times, there is limited food available. There is no free ice cream on the ship. The entertainment offered in the daily program is for adults only. My 11 year old was not allowed to particpate with me in the Christmas Crafts activities- even if she used my supplies and sat on my lap! The worker in charge was incredibly rude about it, and it was quite a turn off. Most of the entertainment offered are dance classes. While fun, doing more than 1-2 a day is just overkill. I missed the typical cruise programing on other lines. The evening shows were okay, we went to several, though they were all basically the same thing set to different music (singing, dancing, acrobatics). There is nothing "fresh" about the entertainment. Embarkation and disembarkation is simple, though there is very little information given for each. However, I was pleasantly surprised with how easy it was to get on and off the ship. They add a "unicef" charge per day- you can get this taken off the night before you disembark. The ports are the best thing MSC offers- they are port intensive and have a wide range, which was ultimately why we booked them. That being said, it basically felt like we were on a floating hotel and not a cruise. This was our 5th cruise, our first with MSC. Both my daughter and I prefer the other lines and will stick to them. We will not book MSC again. There was nothing "horrible" about the cruise, just nothing "special" about it either. Everything was average or just below average. However, given the huge number of horrible reviews, we were happy as it wasn't as bad as we were expecting. Unfortunately, MSC did not win us over as customers. Read Less
1 Helpful Vote
Sail Date: December 2017
Both my sister and I have mobility issues - walking frame and crutches. Port assistance had been requested, none forth-coming, struggled through a flooded approach to embark, still no assistance. Transfer to cabin without any issues. ... Read More
Both my sister and I have mobility issues - walking frame and crutches. Port assistance had been requested, none forth-coming, struggled through a flooded approach to embark, still no assistance. Transfer to cabin without any issues. First night dined in buffet, it was like a free for all cattle market, found food exceptable, but below expectation, always cold. All looked very pretty, Took us a week to find real meat, Carvery well tucked away. It appeared that the staff were uncomfortable at offering assistance out-side their designated duties. Good thing about the dining-room was the people we met. Food again well presented but cold. Guests were ordering extra courses as the 'fine dining was Find Dining' Waiter very pleasant. We are not fussy eaters but had risotto 3 nights followed by ice-cream from the children menu. Late night snacks was filled bread rolls or cold pizza. We spent 3 days eating a niceselection of breads and processed cheese. I need to stop here as I sound like a miserable moaner. We did enjoy the folks we met may of them of the same opinion. I CANCELLED THE GRATUITIES. First time in my life Entertainment was quite good staff worked hard. Stefany from the casino was the only person to give help he would not leave us after the drill until he got someone to assist us back to cabin as we were both in need of physical support by then. Read Less
3 Helpful Votes
Sail Date: November 2017
MSC Orchestra November 27 to December 9 2017, Mediterranean Cruise Included Morocco and Funchal Stateroom 12102 Aurea Balcony This was our first cruise with MSC Cruise Lines, we have previously sailed with Holland America ... Read More
MSC Orchestra November 27 to December 9 2017, Mediterranean Cruise Included Morocco and Funchal Stateroom 12102 Aurea Balcony This was our first cruise with MSC Cruise Lines, we have previously sailed with Holland America Line seven times. We didn’t have a good last cruise with HAL so decided to take a break from cruising until we saw this deal from MSC. Firstly they offered a loyalty points matching program so we were able to have our HAL three star mariner level gives us Gold level on MSC, so we are comparing our HAL experience with MSC. We took the Aurea level of cruise experience in a balcony stateroom, mainly because it included a drinks package and some massage treatments all for substantially less than Holland America. Bottom line if you don’t want to read a long review we really enjoyed this cruise, the ports of call were great and we didn’t feel that we were on an inferior ship. The value we received was far beyond our HAL experience. We boarded in Barcelona and the ship was late, we arrived at the cruise terminal in time for an early boarding but there was no sign of the Orchestra. There were no MSC staff to tell us what was happening and no emails from MSC. The ship did arrive and we did get priority boarding because of the Aurea level of tickets we bought. Boarding was quicker and easier than HAL way more casual and enjoyable. Our gold room key cards were on our bed in the stateroom which was unlocked the door on the latch. Everything was laid out on the bed all information we needed. The room decor is modern and stylish better than what we were used to, our bathroom was shower only no tub. The balcony was cleaner and freshly painted, no visible rust, handrails were clean, something HAL is not always doing. Our first visit to the buffet was good and what we expected, nice to flash your key card for free drinks. The buffet food for lunch is good but for dinner is terrible in fact nothing like HAL, you could not have a pleasurable dinner by using the dinner buffet all through your cruise. Lunchtime was good and had ethnic choices as well as everything else you would expect. North Americans get free bottled water at lunch and dinner even without a drinks package. Aurea package also includes My Style Dining, this gives a reserved area in the main dining room just for Aurea passengers. This means you can show up at anytime during dinner service. Our experience was that the person assigning tables for Aurea turned our My Style into assigned seating, which after a few nights led to us being rushed out of the restaurant because another couple wanted our table. They brought our first and main course together, dining on a cruise ship in the evening is our entertainment and the restaurant manager ruined this for us. Instead of telling the other couple that My Style is a different concept he caved to their pressure and we suffered because of that. I will admit to having a meltdown and getting angry and making my point. This did sour our main dining room experience. Food choices are not as good as HAL, the main dining room sells the lobsters or T-Bone steaks for 22 euros each, gala nights do not get surf and turf. The food choices they do have is good cooked well and enjoyable. We are vegetarians and MSC went out of their way to please us and cook items that were not on the menu. This was far better than HAL who did not seem to have the special cooks who were skillful and able to cook the vegetarian menu, this led us to stop sailing with HAL. The MSC Orchestra has only one speciality restaurant an Asian restaurant, offering sushi and some Thai options. If you buy a dining package before boarding you get a discount and are tied to a set menu. They did make all our options vegetarian instead of chicken and fish. The Pad Thai is not Pad Thai, they do what Holland America does use vermicelli noodles and no peanut sauce. Do yourself a favour and save your money by not using this restaurant. Our fellow passengers were Italians, Spanish, French and Germans. The Italian neighbours to our balcony were smokers and ignored the do not smoke on balconies signs. We did complain as the cigarette smoke was overwhelming, the first complaint I believe MSC did nothing because of customer relations, so I complained a second time which was three days into our cruise and this time it worked, having said that there were balcony smokers in three or four other cabins around us that didn’t impact us as much. Rules didn’t seem respected as on HAL. For the money we paid and the services we received MSC delivered well beyond what we were used to from Holland America and I could see us sailing with MSC more in the future. If you are a native English speaker you will be in the minority on MSC European cruises, if you can cope with this then we would recommend MSC as an option to consider, especially if you have loyalty points from another cruise line. Stateroom 12102 is under the outdoor bar in the mid ships area, it’s balcony and a very spacious room having an inter connecting door we worried about noise from the adjoining cabin but heard nothing, the room is very quite apart from 3.00 to 3.30 am the staff line up the table and chairs dragging them on the deck which is very noisy, but there must be a different shift at 6.00 am as they start rearranging the furniture again. Seems a shame they do this as these are premium cabins. We didn’t get our spa in room scented diffuser as they were out of them, these are part of the Aurea experience, after asking where it was we were given an MSC branded backpack and two insulated coffee travel mugs. We had the choice of two rooms as we booked late, both were mid ships ours had the adjoining door but the other had a drop down extra bed mounted above the sofa and the while being a head bashing hazard when getting up from sitting on the sofa, it also makes the room seem smaller. On this itinerary leaving Barcelona and doing a circuit of the Mediterranean this 12102 on the right hand side of the ship was great as you get the sunrise and sun most of the day which makes the room warmer and brighter. Most ports we entered we had great views, so recommend this side of the ship. We read negative reviews of this ship and cruise line and to be honest they are not warranted, yes the difference between nationalities and culture can seem unfriendly but why do you travel abroad if not to encounter different peoples. Lastly buying the Aurea package gives you the standard drinks package but because you bought it before boarding as part of your ticket there are no service fees added to you bar bills, so you save 15% service fee on every order. I would do another MSC cruise I think they are giving greater value for your dollar than Holland America Line and seem keen to serve North American passengers. Four out of five stars from us. Read Less
4 Helpful Votes
Sail Date: November 2017
Our cruise was a 12 night round trip from Barcelona. Stops were Funchal, Malaga, Tenerife, Casablanca, Rome, Genoa, Marsielle. We travelled from November 27th - December 9th. As an avid cruiser I have been on many lines including ... Read More
Our cruise was a 12 night round trip from Barcelona. Stops were Funchal, Malaga, Tenerife, Casablanca, Rome, Genoa, Marsielle. We travelled from November 27th - December 9th. As an avid cruiser I have been on many lines including Norwegian, Royal Caribbean, Holland America etc. I was very much looking forward to our MSC Orchestra cruise as the itinerary was very good and much better than other lines. Unfortunately, MSC did not live up to our expectations at all. Below are a few reasons why I would not recommend cruising with MSC, especially if you have experience cruising with other lines. Please note that I am an American cruiser and thus have certain expectations with regard to customer service and overall professionalism of staff. Below may not be important for other travelers (many of our European counterparts did not seem to be frustrated by this cruise experience), but for myself and many American and Canadian passengers I met on board my cruise these were problematic areas. So important to note that there may be some cultural differences and expectations that are important to consider. Embarkation in Barcelona: We were told that we would boarding the ship at 3:00. The ship was late to port and we did not board until around 4:30/5:00. The staff were very disorganized at check in. Most other cruises that I have been on check in provides you with your cabin keys and provides you with an overview of what to expect when checking in, not MSC. We "checked in" with the front desk people at the port and then walked to the ship. Upon entering the ship from the gangway our pictures were taken (which is standard) for disembarkation and embarkation at ports. We then walked through designated areas in the ship and were bombarded by staff trying to sell us alcohol packages, drink packages, shore excursions. Please keep in mind that we have not even seen our room yet or even had a chance to wine down. Really unprofessional and tacky to put guests through this within the first 2 minutes of coming on board. We then finally were out of that zoo and realized we did not have our room keys. We were not told at check in where to get the room keys so we assumed the keys would be at the concierge on floor 5. We go to floor 5 and wait in line just to be told that the keys are in the rooms and the rooms are unlocked. A bit ridiculous to not tell guests at check in before entering the ship that the keys are located in the rooms. We finally get to our rooms and were happy with our cabins. We were located on the 12th floor with balcony rooms. The rooms were well appointed and clean and were as spacious as a cruise ship room could be. Cabin Overview: As mentioned above, the cabins we had were good and we were happy with them. I think MSC did a good job with the layout given that the rooms are only about 180 square feet. The mirrors in front of the bed really help to make the room feel more spacious. Basic amenities, nothing to write home about, but were fine. Good hair dryer, much better than Norwegians. Formal Dining: Perhaps the most disappointing part of the cruise was the formal dining. The formal dining food was truly awful. We were assigned to L Hibiscus and I have no idea how the chef is still employed. Service was great and staff were attentive, but the quality of the food was very poor. Portions were incredibly small and should not be labelled as entrees and are appetizer sized. Please note that I am a petite 5'2 105 pound female and found that the portions were tiny. I also am in now way a monstrous eater. I felt that the portions were too small for an average person. The food was also just bland and had no creativity. I have cruised with Norwegian Spirit and their food was absolutely incredible. I still think about a rack of lamb that I had in that cruise and how wonderful it was. I also generally prefer to do sit down dining in cruises. On MSC Orchestra I did not look forward to the formal dining at all and at times opted for the buffet instead (will speak about buffet in moment). Perhaps the only exception were the desserts. I enjoyed 90% of the desserts that I tried in the formal dining restaurant. Again nothing special, but perhaps because the food was so bad it made the desserts seem great...who knows. Another thing that was incredibly tacky and again perhaps this is cultural was that we had to PAY for our bottled water at the formal dining table. Absolutely ridiculous by American standards, especially since tap water was free in the buffet. I did not understand why they could not just serve tap water in a pitcher in the formal dining (this is what Norwegian does). Finally, another disappointing thing was that in the formal dining, tea and coffee were not served with dessert. This is usually standard on any cruise I have been on. Again you have to PAY for coffee and tea at the formal dining even though it is free in the buffet....again its just an inconsistency that speaks volumes about their priorities and management. I usually take pictures of all of my formal dining meals on cruises. Was so unimpressed that I didn't even bother taking one. Buffet Dining: Saving grace for the dining was the buffet. I was surprised that their lunch buffet was actually quite good, much better than their dinner buffet. Their salad bar was excellent. There were many kinds of lettuce to choose from and toppings. Please note that if you do not eat pork there are not non-pork meat options as salad toppings. Since MSC is Italian owned this is not at all surprising, but that I would include in this review in case some are wondering. Generally, if you are a vegetarian or a vegan it would be difficult to find good items to eat on this ship. They also had a decent fruit station, not much variety usually cantelope, apples, and grapes. Sometimes they had kiwis and other tropical fruit. They also always had whole fruit like apples, kiwis, tangerines (sometimes) which was nice if you wanted to take ashore as a snack. Would have been nice if they had some bananas or berries, but seeing that we were there in the winter these may have been out of season in Europe. Overall, the buffet had a pretty good range of food. Lots of hot dishes (fish, meatballs, chicken, etc). They always usually had burgers, hot dogs, and french fries for the unadventurous types. What was also pretty awesome is they also always had a cheese and cured meat station so you could make your own charcuterie board if you wanted to. The desserts were also generally pretty good, they were my favorite part of the dining experience in general. They are a bit redundant in that they basically do the same kind of dessert over and over again (usually a sponge cake with some kind of filling) but still good. They did have great panna cotta and also had a wonderful coconut dessert when I was on board. Entertainment and Activities: To be honest I usually do not partake on cruise ship activities so I cannot speak to the quality of those or the shows. My mother, however, did attend most of the shows and she said most were excellent. I spent most of my time in the gym and the spa. Gym: Very very small for a ship this size with close to 3,000 passengers. Our cruise was not even at capacity and for those wanting to use machines it was pretty difficult to snag a spot. Not a problem for me as I generally use the aerobics floor and do not utilize machines but if you are hoping to work out everyday at 4:00 be warned that you will need to wait some time for a treadmill. If i recall there were maybe 8 treadmills, 3 elliptical machines, and 2 stationary bikes. They also had some weight machines and free weights (for american travelers please remember they are in Kilos!). The staff the the gym were friendly and I enjoyed seeing them everyday. Best times to work out will either be very early morning or later at night (when dinner and shows are going on). On Orchestra the gym was open from 6:00 AM to 10:00 PM. Also no water cooler in gym....kind of ridiculous. You needed to go to the buffet up one floor and across the ship...not customer friendly (and frankly a bit unsafe). Spa: Please note that in order to utilize the sauna and steam room on this ship you must have purchased the Aurea Spa Pass. it is about $70 for a two week cruise. The spa was OK, again amenities were nothing to rave about, but if you were to come at off times (which I usually did) you could basically have the place to yourself. There are three whirlpools, 2 saunas, and 2 steam rooms. One of the steam rooms was bigger than the other. The saunas were the same, only difference was one was usually much warmer than the other. Please note that it is all Coed. We were told that it was separated by gender, but the travel agent was incorrect about this. Not a very big deal to me, but may be important for others. In the area where the whirlpools are there was a very small sitting area with maybe 4 or 5 chairs where you could lie down and see the ocean. Not very pleasant when it is busy as it was very loud and not relaxing. However, again if you were to come at an off time you could basically have it to yourself. The spa is technically open from 9:00 - 9:00 PM, however, you could come in between 7:00 - 9:00 and use the sauna and steam room so long as you were not wearing a bathing suite (towels only or as they put it highly recommended). Basically you could not utilize the 3 whirlpools from 7:00 - 9:00. Overall the spa was also very very small for the volume of passengers. The women's "locker room" had only one bathroom and two sinks. As a comparison when I cruised with Norwegian they had an entire area dedicated to showers and hairdryers etc. No hairdryers etc. on this MSC ship in the spa. Spas are generally my favorite part of a vacation so I was a bit disappointed that the spa was not a bit more robust, but I did the best with what I could and chose hours where it was not packed. Service: Truly was a mixed bag. There were some staff who were very attentive and very customer service oriented and others who were not. A note to fellow American passengers customer service will not be on par with what you expect and experience in the states or on american operated cruise lines. I am very well traveled and Europe in general is not known for its excellence customer service. For example, my brother had gone to the bar to ask for some water and ice (pretty standard in american bars and actually I think required by law that they serve you water if you ask - I actually thought this was standard in other places too). The bartender put ice and water in the glass and then said to him "oh actually you need to go and get water from the buffet" she then proceed to dump out the ice and water that was already in the glass....she had already done 99% of the work, all that was left was to hand my brother the glass. Things like this would happen often. It is just not something that we are accustomed to. The staff generally don't really go above and beyond (unlike Norwegian) and they basically just do what they need to do. Also the levels of professionalism really varied among the staff, something that I did not experience at all on Norwegian. The staff were also disorganized. For example Day 1 dinner we asked three people what time our second seating for dinner was and we got three different answers....this should not be happening. It became clear that they do not spend a good amount of time on training their staff. Also generally, on Norwegian most of the staff seemed very happy while on MSC the staff were not very engaged. I am not sure if perhaps the pay and benefits are better on Norwegian, but it was a noticeable difference. Some of this may also be due to language barriers. There are many languages spoken on the ship so understandably it may be hard for staff to keep up with all the languages. The primary languages spoken are Italian and Spanish - as an fyi. Very few English speakers on board. If you are looking to travel with fellow English speaking travelers do not cruise with MSC as you will be disappointed. This was not an issue for me, but may be an issue for others. An additional side note - for those with nut allergies/special needs when it comes to food. When I cruised with Norwegian I was incredibly impressed by their dining team. Every night before dinner, my waiter would come to my table and would walk through each menu item with me to ensure that I was not allergic to any items. On MSC, the level of service is absolutely not the same. I was never confident in their ability to keep me from having an allergic reaction. There were 2 or 3 times that I had to send food back because there were nuts in it even through the waiter/ maître d specifically told me that there were not nuts on the menu that day. Again, I do not necessarily think this is the fault of the staff, but rather poor training on the part of upper management. Ports of Call and Excursions: We picked this cruise because of the ports of call and thought that MSC had the best variety as compared to other lines. Malaga was beautiful as was Funchal. We did one shore excursion through MSC in Morocco and were very happy with it. We thought that overall they did a good job of showing us the sights in the limited time that we had. We also had a wonderful lunch at Hotel Farah in Casablanca that was included in the excursion cost. In all honesty, the food we had at Hotel Farah was better than any food that was served on the ship. The guide was very friendly and made us feel welcomed. One major problem however was that again MSC was not good at being organized for disembarkation. Specifically at Malaga they were already late by 1 hour getting to the port and we only had a 6 hour stop. So now it was cut down to 5 hours. On top of that it took them over an hour to disembark us...so now we only had 4 hours. Malaga was very rushed and this made the experience unfortunate. Overall: Overall my biggest issue with MSC was that they are not customer oriented. It is obvious that they are just in it to make money from passengers. This was evident in embarkation where we were being sold packages and even at formal breakfast and dinners the staff would walk around trying to sell you hand squeezed orange juice or shots. just really tacky and unprofessional. These types of behaviors cheapen the experience for passengers and MSC should really discontinue this practice. They are also very disorganized. One prominent example of this was disembarkation and embarkation. which I discussed in detail above. Another example was trying to get coffee or tea in the buffet. It was absolutely ridiculous. The hot water would always be empty, there were never enough mugs, sometimes there was no milk. In short, it was always a crapshoot. As my brother comically put it, everything with MSC is like a scavenger hunt. I once spent 25 minutes just trying to find the hot water, tea, and milk for a glass of tea. These are obvious upper management problems that need to be addressed and they effect the overall operation of the ship. Again, the customer service was mixed, however, one thing that I am glad they did not mess up was that I ordered a cake for my mother's birthday for our last dinner. They did deliver that as promised and it made the trip extra special for her which was nice. While I really wanted to love my experience with MSC, because they do have a wide range of itineraries, unfortunately the general consensus of our 6 person family was that we would not cruise with MSC again. We would opt to cruise again with Norwegian (and wish we did this time) or with a more expensive line (Celebrity, Holland America, Viking). Read Less
2 Helpful Votes
Sail Date: November 2017
Ship is old but OK, Service is very good, polite, helpfull... Cabin could be better. Excursions are very expensive and not good organised, to get on and off the boat it is a war, a fight to be the first ! Dining is like a hundreds of ... Read More
Ship is old but OK, Service is very good, polite, helpfull... Cabin could be better. Excursions are very expensive and not good organised, to get on and off the boat it is a war, a fight to be the first ! Dining is like a hundreds of hungry pigs doing a hold-up on the buffet! The theme restaurants are better for the service, food is as bad as in the self service. Once I had risotto with St Jacobs scallops , sorry was only 1 slice, about 1/5 of a scallop!! An other day we had Pintade.... the leg who has been warmed up in a microwave, it was hard as a stone!! Also pay attention to your drinks.... not included and very expensive if you want to enjoy cocktais, wine, etc .....I hoped to have a good reposing cruise, but it turned out in a horrible experence. That is why I do not want to let you have the same disillusion Read Less
8 Helpful Votes
Sail Date: November 2017
This was our first and last cruise with MSC! I was travelling with my husband, daughter and her husband. We booked two cabins, both on deck 12. Luckily, we all flew in a day before the cruise was to begin to have time to visit sites in ... Read More
This was our first and last cruise with MSC! I was travelling with my husband, daughter and her husband. We booked two cabins, both on deck 12. Luckily, we all flew in a day before the cruise was to begin to have time to visit sites in Genoa. However things went from bad to worse. Below is a list of my grievances with MSC: -The cruise was supposed to depart from Genoa (Genova), Italy. However we got a message from our travel agent that our ship would now not be docking in Genoa, but that MSC Orchestra would be picking us up in Marseille, France. (First MSC informed us that we would be picked up by a ferry (where cabins and meals would be provided). However the next morning at 8am MSC issued a notification that we due to report (check-in) between 9-10am we had to hurry and be at the port to catch this ferry. We arrived at the port at 8:50 cancelling all our plans to view Genoa. We were told to wait in a cold room with no food or drink provided (except what was in a vending machine, however 2 of our family have severe medical dietary restrictions. And yes, MSC was made aware of these restrictions well in advance of the cruise.) Then we informed that there would not be a ferry provided, but we were now going to Marseille by bus. However the bus would not leave until all 99 passengers arrived at the port. This took hours! We boarded the bus at 12:15pm. We were then told that they would not be taking us to Marseille, but to Nice to stay in a hotel (no meals or beverages provided except for breakfast in the morning. The only break we had was at a gas station on the side of the hwy. Bus drive took 4 hours mostly because the driver drove slowly and took several suspicious detours. We could see his GPS which he ignored and other passengers had their own GPS monitoring. We had to press the issue with the MSC representative aboard as well as the driver. Still the drive took way too long. By the time we checked into the hotel most businesses were closed and we had to wait until 7pm to eat dinner, UNACCEPTABLE!) Also no time to see Nice. Boarded the bus to Marseille the next morning (different driver same treatment-no food, circulus route with many turnarounds and yes he had a fully functioning GPS!). Still no food, no beverages, no bathroom breaks. Arrived at the MSC port in Marseille at 11:30 am to a cold terminal, no food or beverages provided. Mad rush for the restroom, however there was only 1 stall for women and 1 stall for men. Shameful! Then took up over an hour to board us all. So no time to see Marseille. MSC said they would only give us a one day credit, but we actually lost full use of 2 days of sightseeing and dining. In closing this long review, I should say that I have been on several cruise with 3 different cruise lines, so I know what to expect. That being said, you should never sail with MSC! Read Less
2 Helpful Votes
Sail Date: October 2017
I didn't choose this cruise line but decided to go along with a couple of girlfriends for the adventure. In general, room was very clean but extremely small, the staff were mostly friendly (sometimes out and out rude) but the English was ... Read More
I didn't choose this cruise line but decided to go along with a couple of girlfriends for the adventure. In general, room was very clean but extremely small, the staff were mostly friendly (sometimes out and out rude) but the English was extremely tough to understand (I was not expecting this as I was told that every employee is required to speak English), and the food was edible, nothing to get too excited about. The dining staff was fantastic and tried their best to accommodate. I bought a coffee card knowing that the coffee served in buffet is always instant. The unfortunate part about this is I was literally in search of a cafe/bar that would serve me at 6 am. I was told they didn't open until at least 6:30 am and to try another bar, only to get the same response. Needless to say, I found this response and lack of service atrocious. The biggest complaint I had was about the 'wellness package' (WP). Knowing I was traveling with friends that were not interested in being active, working out or doing much in the way of walking around new cities, I opted for the wellness package. I was hoping to make friends, get involved in groups (brochure said there would be specific excursions set up just for the wellness package guests--not 1 excursion was planned) and take classes (1 free class a day, HA, great concept if they actually offered any!) I signed up but was told they only offer the class if they have at least 5 passengers sign up. The entire week, they didn't offer one class. With regard to my room, it was located one floor down from the fitness area, which was great. I was told that the entire block of rooms were reserved for WP but I had to complain to my cabin steward about my neighbors smoking on their deck several times. Completely unacceptable. So to summarize, no group excursions, no group classes, no personal training. Only benefit at all was not paying for water the entire cruise, which I added up and it would have cost me approx. $100 for the water. MSC needs to re-evaluate the WP and get it right because the concept is fantastic. Embarkation and disembarkation were a breeze so they did something right. Read Less
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.0
Entertainment 3.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.3
Family 3.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.0 3.4
Value For Money 4.0 3.3
Rates 4.0 3.9

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