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378 MSC Cruises MSC Orchestra Cruise Reviews

I started cruising in February 2019 and this was my second cruising Since then I enjoy cruising with MSC The ship is so big it has everything inside like a shopping mall a hotel you name them I enjoy every-minute the cabin you ... Read More
I started cruising in February 2019 and this was my second cruising Since then I enjoy cruising with MSC The ship is so big it has everything inside like a shopping mall a hotel you name them I enjoy every-minute the cabin you sleep like a King and a Queen I enjoy my drinks in the balcony is so cool you relax watching the sea and it was raining nice The staff members they are so friendly and the service 100% Restaurants are the best in the world the food is of first grade you enjoy the buffer in the morning and in the afternoon you eat to the best of ability there is no time to diet you enjoy your holiday Entertainment and activities some people sleep late because of nice things the Ports are the same well prepared and everyone likes it unfortunately I don't travel with children but they also get good treatment they look after them check their safety good work the embarkation and disembarkation was all good everything went well flight to and from OR TAMBO to KING SHAKA all went smooth Yes 2021 Feb here we come Thanks MSC we love you Read Less
Sail Date February 2020
As from our membership numbers, and even prior to us being members, you will see that we are frequent cruises (MSC Only) MSC cruises have in the past being our "thing"to celebrate our yearly anniversary. We celebrated our ... Read More
As from our membership numbers, and even prior to us being members, you will see that we are frequent cruises (MSC Only) MSC cruises have in the past being our "thing"to celebrate our yearly anniversary. We celebrated our 26th year this year. I absolutely love going on cruises, I find MSC super value for money and your facilities are normally outstanding. Our latest cruise however and I need to mention a view concerns: 1. The security control over certain passengers was not strong enough, there were alot of people excessively noisely on the top deck. I am all for passengers enjoying themselves, however, certain guest go "overboard" and in chatting to other passengers who felt the same, it is sad to drop your cruise prices in order to fill cabins, but get lower caliber of passengers who cannot behave themselves. The cabin next to ours on the last cruise, the passengers in their brought along their own music box, and we had constant loud dance music playing in their cabin till early morning hours. We had to eventually request security to ask them to turn it down. 2. This particular boat, needs some attention, as with the the previous ships we have being on, the Orchestra needs a little TLS. The jacuzzi needs upgrade, the seating chairs and tables weaving is coming apart and constantly hooked either my towels or my clothing. 3. We ate breakfast in the restaurant which, as always the MSC excel in their food and beverage facilities. However on this morning, my husband ordered kippers from the plated breakfast menu. We were horrified when he chewed on a fish hook! We did inform the waiter who in turn informed his manager. Both were most apologetic and a tray of fruit was sent to our room. I do feel that given the consequence of what may have happened had my husband swallowed this wire fish hook........ a don't think a tray of fruit was the best apology. 4. The Pomene exclusive loungers, we as you will see with all our previous cruises, book the loungers for the purposes of more privacy. WE did book the loungers at Pomene, but the area is not closed off, we have other passengers continuously walking through the lounger area, the actual A frames need some TLC as well as the actual aluminium loungers themselves. Notwithstanding all of the above, we still love cruising with MSC and we are planning to visit my son in the USA in June 2020, we are planning on booking a cruise with MSC from Miami and hope to do many more cruises in the future. Read Less
Sail Date February 2020
I chose this cruise based on the advertisements and need for a holiday. The idea of a cruise is great and all that it promises but it seems idea has fallen through the cracks and this now has become transport to Mozambique Island and back ... Read More
I chose this cruise based on the advertisements and need for a holiday. The idea of a cruise is great and all that it promises but it seems idea has fallen through the cracks and this now has become transport to Mozambique Island and back to pick up another lot take it back and bring it back and no longer about making each trip an experience the passengers will never forget. Remember that in the ship there are those that are going for the first time and those that have done it many times and for each of these people it should be an unforgettable experience and not just a trip. For an example for some reason the embarkation was delayed by a good 2 hours which we couldn't catch up on and that became a ripple effect because some of us just touched the island and we had to come back to the boat as the time was not enough for the offshore experience. even the food in the island was not enough for everyone. I personally had to wait for 3 hours to go to the island and by the time I got there it was time to come back no food and no ice-cream even the music had died meaning no longer fun. and some people were already queuing to go back. That day for me was Just wasted and for many other people that I spoke to. Coming back to the the boat the dining for dinner was not good either, we had to wait for an hour to get the main course and the waiter told us everyone had to wait.... my advise is to announce for people to go for buffet if that particular sitting is full. Otherwise in general the ship was clean at all times, cabin as well and the service was good from housekeepers to waiters. Entertainment and activities were also good but could improve. One of the friends I made told me some things are repeated or similar so he is never coming again. I traveled with a friend and we are planning to come back and hopefully to a cruise experience and not a cruise trip. The disembarkation back in Durban was easy and quick which was good because I was tired but I still cant help but think this was on purpose so that the cruise could be ready for another trip on Monday. This makes me think the cruise is selling a trip to the Portuguese Island and not a cruise experience. One of the staff members even told us in confidence that the ship would travel through the night and stop closer or cruise slower when approaching to Durban so that we can get there early enough to disembark and take the the next trip avoid delays.:-( we did get to Durban at 04:00. Please consider to stick to the idea of selling an experience and not a trip because a trip I could do by flight. Again it might be a routine to the staff but give me an experience of my life whether it is my first cruise, my second or my third. It was average and I am hopeful hence I will be going back. Read Less
Sail Date January 2020
Booking a suite gives one an easy onboard pass. After seeing the ques and listening to people tell how long they stood in ques i was glad of the easy onboard. From arrival to boarding took all of 20minutes. Our previous cruise to this ... Read More
Booking a suite gives one an easy onboard pass. After seeing the ques and listening to people tell how long they stood in ques i was glad of the easy onboard. From arrival to boarding took all of 20minutes. Our previous cruise to this had been on MSC Musica and although the ships are almost identical the Musica was in better shape. Room was excellent. i would prefer a full shower rather than a shower in the bath as i thought this was a bit of a safety issue on a ship. Room size and balcony size were perfect. A balcony was was done whilst we were out on day 2 and i would have expected the balcony to have been dried, which it wasn't We opted to eat in the restaurant, rather than on the 13th floor during meal times.This was due to seating as well as noise. Although buffet at lunch time is a better option on the 13th floor. Entertainment was good, we had a comedian on our 2nd night which was great. Deck entertainment kept people busy with a good balance of things to do. Our trip to the island was very enjoyable, transport to and from the island was well organised, A trip to Inchana is well worth the extra cost. Read Less
Sail Date January 2020
We did the CT to Dbn cruise for the 2nd time in 2 years. Our first trip was weather delayed and shortened in Jan 2019. MSC gave us a discounted rate for the next trip. So we decided to do same trip in Jan 2020. We purchased Easy on Board ... Read More
We did the CT to Dbn cruise for the 2nd time in 2 years. Our first trip was weather delayed and shortened in Jan 2019. MSC gave us a discounted rate for the next trip. So we decided to do same trip in Jan 2020. We purchased Easy on Board pass, so within 15 min we were on the ship. Excellent, relaxing holiday, food, drinks, cocktails and entertainment shows truely Top shelve. Staff is hard working , helpful and something to see, wanting to please all the time. We will be back, but different route wit shore excursion next time. We made use of the actaul restaurants more than the Buffet restaurant this time.i found the meals more balanced. However food in Buffet Restaurant is very good, just sad to see the wastage. Highly recommend pre buying drink packages. THANK YOU MSC ORCHESTRA, look fwd to planning our next trip Read Less
Sail Date January 2020
Value for money I must say its so comfartable, luxurious and fun a holiday well spend.Everything is awesome the people the vibe is extraudinary smiles everywhere entertainers really gives their best services is awesome the food so much to ... Read More
Value for money I must say its so comfartable, luxurious and fun a holiday well spend.Everything is awesome the people the vibe is extraudinary smiles everywhere entertainers really gives their best services is awesome the food so much to choose from I must say this is money well spend, cant wait for my next trip.The pools is crystal clear cleaniness thumbs up clubbing is awesome I really enjoyed the trip. Client service awesome as well. evrything is perfect if I must say so myself just here and there that I would add some more but the experience is awesome.The playing area and entertainment for the kids extraudinary,games play pins ect the kids even have a dancing club. Its even easy for people with disability to move around easily that is so nice as well. The whole set up from dining is excellent no long waits for your food waiters is so nice when they serving. Read Less
Sail Date January 2020
Before we embarked MSC and Bok radio knew we would not leave the port yet they kept us hoping. Luggauge was lost no toilet paper in rooms. Our Dining times was changed without notifying us. Now you offer us $25 to spend on the ship per ... Read More
Before we embarked MSC and Bok radio knew we would not leave the port yet they kept us hoping. Luggauge was lost no toilet paper in rooms. Our Dining times was changed without notifying us. Now you offer us $25 to spend on the ship per cabinr that costed us R21 000.00 without the drinks. . Food was almost the same everyday. Bar and restaurant staff rude and unhelpful all drinks was served in paper cups. The staff on certain levels was not able to assist us if we wanted to know something or even if we just asked a normal question they would just say we don't now. Never again. We hope that this problem would kindly be sorted out and that we would be rectified for all the inconviences. We came here to have fun and we did not experience any of that we can't even recommend this cruise liner to anybody Read Less
Sail Date January 2020
Experience of a lifetime, high level of professionalism and excellence. Planning to do it again in 2020. Food was fresh at all times, cabins and bathrooms clean and very well maintained and the level of hygiene is very high. The ... Read More
Experience of a lifetime, high level of professionalism and excellence. Planning to do it again in 2020. Food was fresh at all times, cabins and bathrooms clean and very well maintained and the level of hygiene is very high. The entertainment and onboard DJ's were always on point. The island was also awesome, well maintained, safe and secure and the shore boats were just another addition to the fun and experience. The only concern was the level of communication for some crew members and maybe if they can improve on the cut off times for the dining hall as I personally feel that fifteen minutes is not enough to accommodate everyone. And the drinks packages are a bit expensive and the parking area was very dirty and dusty and also very expensive for rate that they are charging per vehicle per day. But either than that it was an experience of a lifetime. Thanx! Read Less
Sail Date December 2019
This was my 3rd cruise with MSC and I hope there is still allot to come...Everything was excellent, cabins, food and entertainment. The staff was friendly and helpfull and we realy enjoyed the shows. Out of my view there is no option for ... Read More
This was my 3rd cruise with MSC and I hope there is still allot to come...Everything was excellent, cabins, food and entertainment. The staff was friendly and helpfull and we realy enjoyed the shows. Out of my view there is no option for improvement. The embarkation was quick and easy. Everthing was quickly available on the boat. My kids enjoyed all the daily activities on the deck and we as a family enjoyed the shows. The food at the buffet was excellent and there was a allot to choose from. We also enjoyed the breakfast and supper in the restaurants. The kids enjoyed the nightclub and we enjoyed the casino and lounges on board. Pomene was a great expierience and the beaches is nice and clean. The food on the Island was to die for. Allot of evert was put into it and it was easy accessable. The disembarkation went to quick and before we opened our eyes we were safe back in Durban. Thank you MSC Read Less
Sail Date December 2019
This was our 3rd Cruise with the MSC, having cruised on the Sinfonia and Musica 2017 and 2018. The ship was clean, first class entertainment both for adults and my 4year old. We always book the balcony cabin and it never ... Read More
This was our 3rd Cruise with the MSC, having cruised on the Sinfonia and Musica 2017 and 2018. The ship was clean, first class entertainment both for adults and my 4year old. We always book the balcony cabin and it never disappoints, big and spacious. The room service was so efficient in delivering our breakfast as we had 2 sea days so we preferred to have breakfast on our balcony. One night my daughter was found wondering on the ship crying within seconds she was brought back to us without causing a scene (had left her sleeping in the room for dinner) The kids club is really addictive as my daughter would wake up and couldn’t wait for us to take her there.... I really wish I were a kid again to experience what she feels. Overall, our vacation was more than worth the money we had spent...and are planning our next cruise for 2020! Read Less
Sail Date December 2019
I loved the 5 night cruise. The xtra day is worth it. We were on the ship Sunday at 10h00 which gave us almost a full day on board. We were fortunate to get off at both islands which was awesome. Very hot though so take precaution. The ... Read More
I loved the 5 night cruise. The xtra day is worth it. We were on the ship Sunday at 10h00 which gave us almost a full day on board. We were fortunate to get off at both islands which was awesome. Very hot though so take precaution. The pool at Pomene is great and very enjoyable. The locals at PI offer anything for sale. From Cigarettes to Loacal Rum, clothes and more. The food in buffet area was a bit dissapointing but you definately will not go hungry and you have the dinning room as an option. Entertainment was excellent. We loved late nights on the deck. We met new friends and enjoyed different cultures. The teatre entertainment was fantastic and Eric brilliant. We part taked in Masterchef, Bingo and various quiz nights. We enjoyed the entertainment every night in Savannah Lounge. We spent time in the Library and Casino. A bit dissapointing is the photo prices but not forced to buy it. All in all a great ship and memorable cruise. Booked our next cruise 10 Feb 2020 and 26 Dece 2020. Looking forward to the 14 day cruise Read Less
Sail Date November 2019
I had an awesome time indeed!! It's such a luxurious experience and it's not even expensive, it's worth every penny. From the friendly staff, to cleanliness of the rooms, passages each corner is extremely well taken care of. ... Read More
I had an awesome time indeed!! It's such a luxurious experience and it's not even expensive, it's worth every penny. From the friendly staff, to cleanliness of the rooms, passages each corner is extremely well taken care of. I don't know how they do it. The entertainment is extremely exciting and for everyone to part. The food is fresh and there was a wide variety of meals to choose from. OMG the club!! Dj was the bomb from Thursday to Saturday night. Yoh hai shame I had a blast and I want to do it again soon. The island was such a beautiful and private place the boats pick up and drop off on time. Infact everything regarding time on the MSC is prompt, no delay the queue must go on. Staff have lots of respect, our cabins were clean on time. Personal belongs kept in the same spot where you it. Overall I want to say the trip really depends on the type of crew you are with. The group of friends I went with were so awesome, which made the stay even more excellent for me. Read Less
Sail Date November 2019
As a Diamond Club Card Holder and recently invited to the Launch Party for the MSC Orchestra on the 16th November 2019 and then Booked for the First 4 night cruise, commencing on the 17th November to say I was a Happy passenger would be ... Read More
As a Diamond Club Card Holder and recently invited to the Launch Party for the MSC Orchestra on the 16th November 2019 and then Booked for the First 4 night cruise, commencing on the 17th November to say I was a Happy passenger would be nothing but further than the truth. We were so looking forward to this cruise, as we were going to celebrate our 55th Wedding Anniversary on Board this 4 day cruise. Initially I informed MSC that as I had already booked on the cruise immediately following the Launch Party, could they please link my Launch Party cabin to my Cruise cabin. (My cabin number was supplied to them) I received a email back to inform me that this was not at all possible. On the Saturday 16th November '19 I arrival at N shed my wife and were ushered into a marquee to wait boarding. Due to certain "circumstances" the Boarding time was delayed by almost an hour and a half. Diamond Card holders and other VIP Guest's were then herded into N Shed and joined a queue for Boarding. While waiting to board a chance chat to a MSC employer in the shed about the fact that when I asked to have my Launch cabin linked to my cruise cabin been denied, he promptly took our Cruise Booking letter plus those of at least 3 other passengers with the same problem and returned with our Cabin Cards all linked to our Cruise Cabins. Done in 5 minutes. The Launch Party went ahead with no major problems. In fact it was the highlight of our Holiday. However, the next morning the 20 or So Diamond Club Card holders, "Cruise Passengers" were informed that we had to disembark and re-board once we passed through Passport control. In the morning then 20 of us were formed up and were escorted off the the ship with a MSC Staff member. However once we were in the Terminal we were left to fend for ourselves. We had to join the queue for the "Fast Trackers" of the new Cruise passengers embarking, which took for ever to get through to Passport Control. Surely MSC could have arranged with Home Affairs before hand to process the 20+ cruise passengers on the Saturday and thus saved the hassle and inconvenience of seasoned Cruise travelers having to Disembark and back on again standing in long hot queue's?? Some I may add with chronic back problems. Once on Board our "Usual" well organised Gold Card / Diamond Card experience fell terribly short. There was No welcome back party for Gold Card/ Diamond card holders. No Chocolate Ship in Cabin. No Gowns in room, only slippers. No Dance Lessons, No free Sauna /Spar Invitation, No notification of a "Free" meal at the Specialty Restaurant. No Photo taken with the Captain. When I inquired at the Voyager Club Office and spoke to a Mary Ann as to why all the above had not been given as per previous cruises, she informed me that a lot of it was all explained in the letter sent out on the First day. I informed her that we did NOT receive such letter, but she promptly shifted the blame to Housekeeping department. While I was at the counter I was joined by no less than at least 5 other disgruntled passengers with similar "concerns". Mary Ann did however offer to give us each a MSC Backpack that evening. However when it didn't arrive at the given time, again she Blamed Housekeeping. For Dinner we were Booked for 2nd sitting with 5 other Diamond Card holders. Two of them I believe are pretty active on Social Media in South African circles under "Friends of MSC". All were very unhappy on how Diamond Card Holders were treated. Now are also questioning whether it is any incentive to cruise, in order for all passengers to up their status on the MSC Voyager Club Card incentive Rewards System. Of all the many times we've cruised this Dinner time experience in the L'ibiscus Restaurant must rate as the worst my wife and I have ever experienced on board any MSC Cruise liner. During the 4 nights we dinned there, we experienced the following: No Castle Larger Beer. (Hello, this is a South African Cruise season AND it is on the Wines List) The Liner docked Saturday so there was ample time to stock up on all the Required South African drinks and Food lines. Our waiter's English was poor and therefore service was lacking. At times we waited over 30 minutes just to get ice cubes. The delay between courses was far too long. On one occasion a fellow passenger at my table asked for the Indian/ Asian menu. Well it never arrived. ( NB! The Asian Menu was posted in a Glass cabinet at the entrance to the Dinning Room) Food presentation also fell short as we were not offered anything else when ordering Mutton Curry and Rice. That's all one got. No accompanying Sambal's or condiments were on offer. We were also highly disappointed that on "Italian Night" there was NO Usual singing and waving of serviettes as the Kitchen Staff raced through the Dinning Rooms as we all waived our Serviettes singing " Volare". As for our Cabin. Our room was only finished been cleaned at lunchtime on day 2. Plus the bed covers were not put on the bed until our last day. There were no tissues paper in the bathroom. Of the 2 dispensers in the shower, one was completely empty and the 2nd one wouldn't dispense. When I asked the gentleman to bring me his supervisor, he never complied. Besides the Tea/Coffee/Water stations positioned in the wrong areas, one could never find Hot water for tea or coffee, let alone find coffee sachets. One would have to wait until the gentleman taking care of these stations happened to pass by to get a coffee sachet from his pocket. As for the Duty Free shops, VERY few items were priced. When I asked the assistant as to why there were no prices? A very rude man replied that he was on his own and hadn't had time to put up the prices from Euro to Dollars. Every night I went back to check and by the last and 4th night there were STILL no prices up. I finalized my account the morning of departure and proceeded to breakfast. When I tried to disembark the Security Officer informed me that I had to report back to Reception as there was a problem with my account. When I joined the queue at reception I had to wait at least 25 minutes before I was served only to be told that it was a "misunderstanding" and I could continue to Disembark. In the meantime my wife who was in front of me was left standing at the bottom of the gangway on the dock waiting for me and not knowing what had gone wrong with me. So in closing. To say was this one of the worst cruises we've been on, I have to say, YES. Will I cruise again with MSC? Yes of course. But NEVER again on the first cruise. It was so sad, as this was not the way we wanted to remember our 55th Wedding Anniversary, but alas it will be remembered for all the wrong reasons. May I also add, that as I am on Social Media I see a lot of of other passengers gripes and complaints and the replies they in turn receive back from MSC Customer-care and it seems their replies tend to be a lot of "Cut & Paste" replies. Hopefully my concerns are forwarded to the MSC South Africa Director as well as the team in Naples, and the reply sent to me is not the usual, "Cut & Paste one?? Read Less
Sail Date November 2019
It was my first time to Pomene island and the place was good except that i did not enjoy myself due to the beach which made my body to react to the water so bad. The place is so big. The service was so good, especially at the bars on deck ... Read More
It was my first time to Pomene island and the place was good except that i did not enjoy myself due to the beach which made my body to react to the water so bad. The place is so big. The service was so good, especially at the bars on deck 5, big ups to Putro from Bali who was not just the bar server but also became a friend. entertainment was on top at the disco, it was so much fun. The ship is so big and beautiful with so many bars to cater for all with the bar service to go an extra mile to assist. cabins were neat and up to a good standard. Dining was perfect and the food was mouth watering with a number to choose from, midnight snacks was also on point. I would recommend everybody to sail on MSC as its the best ship i have ever came across, this was my third time sailing with them and surely is not my last time. Hope to see you soon. Read Less
Sail Date November 2019
Fun
I chose the MSC Orchestra because i have cruised with MSC Musica before, so i wanted to try something different for a change and it was a great experience after-all, i invited friends to join me this time and i was happy that they've ... Read More
I chose the MSC Orchestra because i have cruised with MSC Musica before, so i wanted to try something different for a change and it was a great experience after-all, i invited friends to join me this time and i was happy that they've also enjoyed, we are already planning our next cruise for 2020.the only thing that i was not impressed with was having to queue long lines for packages that we have already bought online before the cruise date, it would be very nice if whatever package you buy before the cruise you find it in your cabin and you don't have to queue long lines,The staff crew on the ship was very nice and friendly, the buffet was awesome, i never went hungry on the curies i was always full, but at-least before i went to bed i always made sure i burned some calories at the disco,It was always nice to come back to a clean cabin.we had fun fun fun, looking forward to my next cruise in 2020. Read Less
Sail Date November 2019
This was the worst cruise we ever had. Embarcation in Genova took almost 5 hours. Disembarkation in Durban took more than 3 hours. Because of the bad airconditioning half the passengers were ill after the first week with serious ... Read More
This was the worst cruise we ever had. Embarcation in Genova took almost 5 hours. Disembarkation in Durban took more than 3 hours. Because of the bad airconditioning half the passengers were ill after the first week with serious influenca. The food was very low mass production and below any cruiseship standard. Fresh fruit excisted of melon green, red or yellow with the ocasionsal appel. Food was tasteless and prepared with no finesd whatsoever. I.e. perri perri praen were served just defrosted with a sprikel of perri perri powder. Beef was uneatable from a cow that must have been 105 years old. Salad came without any dressing. Barservice was slow. The price for drinks was unacceptable. A glad of table wine 6€ a glas of beer 5€ . After 3 weeks they ran out of wine for the prepaid drinks package.. no upgrade of course. The excursions were totally overpriced. In Cania/ Greece they offered a shuttle bus for € 9.90 where as the public bus was € 3.40 without que and waiting time. They keep you uninformed for most of the times and if you tried resception they would give you a very serious look and a stupid answer Read Less
Sail Date October 2019
We chose this repositioning cruise because of the itinerary and wanted to do more of South Africa. Overall the ship was clean and tidy, the staff must take a lot of credit for this. But we were disappointed over a lot of things such ... Read More
We chose this repositioning cruise because of the itinerary and wanted to do more of South Africa. Overall the ship was clean and tidy, the staff must take a lot of credit for this. But we were disappointed over a lot of things such as the following (some can be attributed to the staff having to say it in several languages and people talking over it). - The mandatory emergency drill briefing was not clear or audible -Deck 7 (promenade deck) wasn’t made use of by the shipping line as they could have put chairs on it to encourage people to use it - slow restaurant and wine service - food served was poor, what highlighted this was the tv kept on showing a 5* meal being created for passengers but it was never served or seen on any menu - Some wines ran out at the beginning of the voyage. Also some bars ran out of a type of wine yet other adjacent bars had it - the savannah bar didn’t have enough staff when busy yet in the adjacent bar they were standing around doing nothing - the staff and management were confused over what you were entitled to re your bar package (why not simplify it?) - a lot of the shows were poor (a lot of people also voiced this), the shows kept on having a circuses act in the middle!,!!! In fact there were a lot of people including us, who had to leave as they were so bad The TV service was almost non existent especially galling when we couldn’t see the rugby. - the ship’s captain was changed during the cruise but the passengers were not told until after the event (not that we needed to be told, they could have announced it during the “meet your (now previous) captain” cocktail party / black tie event. - the ship’s hygiene controls were poor until 1/2 way through the cruise. They didn’t encourage anyone to use the hand sterilisation stations when you went into the restaurant. The passengers and had a bad upper respiratory infection (including us) it was so rife, the small shop ran out of cough treatment and some passengers and staff were going to the medical centre for treatment (during the shows, there was a constant chorus of hacking coughs!,). After it became a real problem, then finally the hygiene controls were improved - we booked a ship’s shore excursion which wasn’t to the standard we were led to believe. During the journey back, the excursion manager was sitting next to us and he also agreed it wasn’t right. We wrote to the excursion desk who didn’t even bother reading it as when I enquired they hadn’t looked at it!! So don’t bother complaining!! - the activities on board were mainly biased to dancing or drinking!! In summary, I believe the management controls and understanding of the market they have sold to needs improving. Will I go on another MSC cruise, probably not unless the venues and costs are something that we cannot refuse. Read Less
Sail Date October 2019
Good Itinerary. Unfortunately, as usual, many whinging & moaning passengers on this good value for money cruise. Our only complaints were related to the slow embarkation in Genoa and lack of satellite TV reception while cruising ... Read More
Good Itinerary. Unfortunately, as usual, many whinging & moaning passengers on this good value for money cruise. Our only complaints were related to the slow embarkation in Genoa and lack of satellite TV reception while cruising the Indian Ocean. The ships passengers were multi-national with Australians, British, Germans, Swiss, Italians, French, South Africans etc etc. Public announcements and entertainment, were therefore conducted in several languages. The food was acceptable, and we were on the early restaurant sitting in the Borghese Restaurant. We sat on a table for eight, which slowed down our meal times. The entertainment was average but there was a generally a good variety. The crew & service was generally very good. This was our first cruise with MSC and we boarded with an open mind. This cruise was very reasonably priced and we thoroughly enjoyed all our ports of call. The itinerary and price was the main reason for choosing this cruise which lived up to our expectations. Read Less
Sail Date October 2019
We had a great trip but the time on the ship was a total disappointment . The itinerary was what enticed us to book this cruise. It was our first with MSC and we are very unlikely to cruise with them again. If this had been our first ... Read More
We had a great trip but the time on the ship was a total disappointment . The itinerary was what enticed us to book this cruise. It was our first with MSC and we are very unlikely to cruise with them again. If this had been our first cruise it is possible we would have never returned to cruising. First impression - beautiful ship but don’t be taken in by this. It is a beautiful facade to raise your expectations. Don’t be fooled by this. Embarkation sets the standard and tone for the cruise. Embarkation is a mess. You get shunted from one waiting area to another. No information, no one to ask but each time have to produce same documents etc. Took 3 hours from when we were told to arrive to when we set foot on the ship. You wait and wait and wait. Service on board - you wait and wait and wait. I know it is a European line but I was told that English was an official language on board. The staff’s English either poor or non existent. We thought initially that we might be on a staff training ship as no one seemed to know what to do or what was happening. However as things didn’t improve over the 29 days we must have been wrong. They were just not trained at all. It was very noticeable that there was no official cruise director. After the captain was unexpectedly changed one guy was a ‘nominal’ cruise director but all he did was make a show of greeting everyone in many languages at the theatre at night They really pushed the drink packages. If you didn’t have a drink package you couldn‘t even get water with your meals or tea or coffee. Water is essential to life but on this cruise line you have to buy water if you want to drink it with your meal. Tea and coffee were also not available with meals eaten in the restaurant at lunchtime or at dinner. You also had to buy water anywhere else on the ship unless you filled up a bottle in your bathroom or got water from the bistro. Our cabin steward was very good but there was no way all her cabins could be done every morning until well into lunchtime as she had 20 cabins to look after. So very frequently we would come back to a cabin that had not been made up. This is the first time that has happened to us on a cruise. They were also not available to be on call. Guest Services was a mixed bag. They appeared to want to help but if you went to query something, question something or had a complaint they were totally on the defensive and it was never the ship’s fault. I had a question regarding why there were no seats on the promenade deck as I have always enjoyed sitting and reading on this deck. I was told it was OH&S issue and only available for walking. Nobody seemed to know what was going on and never got the same answer twice. The service at breakfast was appalling. We would ask to be seated at a table with others so we would be seated at a table for 6 or 8 on our own. Waiting times for orders to be taken were all over the place. Sometimes it was efficient but more often it was not and you could wait up to 20 minutes to place an order. Then after the order was taken we had to wait up to 25 minutes at times to receive the food whilst those at tables around us who had arrived and ordered after us had nearly finished eating similiar to what we had ordered by the time our food arrived. If you ordered a small starter for breakfast followed by a hot dish it all arrived at the same time. They were also not capable of taking an order correctly. You ask for an omelette with everything but mushrooms so you get a mushroom omelette with nothing else. It was never their fault if there was a problem. The food was very ordinary, servings were small in the restaurants. As an Australian of European background I found the menu’s boring and bland. Whilst each night had a different theme for the menu they really didn’t vary that much. As someone with a food allergy that can be easily managed, that I had notified the company about, I would order what I could eat and the ‘chef’ would decide that I couldn’t have it and substitute something totally not to my taste and mostly very dry and bland. Hardly any vegetables were served with the main meals. Steamed vegetables were available but they did not vary for the 29 days. The meals were usually lukewarm. The deserts were very repetitive and very rarely was a hot desert served. If you enjoy your food lower your expectations on MSC. If you ate at the bistro the food was more like barely lukewarm and the deserts at lunch and dinner were nearly the same for 29 days. They just changed whether they filled the pastry with cream, chocolate cream or custard. We had only MSC channels on the TV after several days as we had no news channels or any other channels available. Internet was extremely slow. The program on sea days was repetitive and hardly anyone participated. It catered only for those that wanted to dance all day in front of the pool and besides the port lecture there was nothing else. As the weather was hot everyone wanted to be on deck but unless you got there very early you had no chance to get a lounge and nothing was done to address this. The evening shows were also repetitive with one group performing at least 5 times. Some of the ship’s dancing shows were good. This ship does not have good ventilation. Most of the passengers got some sort of virus and nothing was done to contain it. There were also various strong chemicals smells coming from multiple areas of the ship and sometimes from your own shower stall. When you drew the crews attention to this they will not listen to you and will treat you as if you are a nuisance. They allow open smoking in several areas inside the ship which permeates other areas. There is also a very large smoking are on pool deck limiting access to lounges for non smokers. On top of this relaxing on the pool deck or in the various bars was often spoilt by sales staff setting up tables along side the seating, to sell ‘cheap’ stuff, it was like sitting in a Market Place. On the pool deck they always set up on the non smoking side as did the occasional outside buffet. So where are the non smokers supposed to go if they wanted to sit out of the sun? The overall impression is that it is a corner cutting line, poor customer service and inadequate activities to keep passengers engaged.. Overall very disappointing and will not recommend this line or this ship. Read Less
Sail Date October 2019
Told by Iglu that this was a good cruise, .No bus to pick us up at Nice, one arrived 2 hours late. Boat drill held before we had got to our cabin. Internet very slow and news from TV non existent after Suez. Ship had coughs ... Read More
Told by Iglu that this was a good cruise, .No bus to pick us up at Nice, one arrived 2 hours late. Boat drill held before we had got to our cabin. Internet very slow and news from TV non existent after Suez. Ship had coughs which required doctors treatment more than expected. Disembarkation Durban like very stressful like rush hour in London, also at Durban airport long queue to book in for aircraft. The crew had many different nationalities and many of them seemed to be on their first cruise and were undergoing training each day.The Captain was changed part way through the voyage as it was said he had finished his contract ? When you asked questions there were no direct answers as though staff were told not to say anything and there was a feeling among some staff they may not be paid as many of the passengers had stopped their gratuities. This would be against IMO rules. Read Less
Sail Date October 2019
Family friendly and to try a new cruise line . What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising. The dinning was average and again “couldn’t care less type of attitude “ Nobody ... Read More
Family friendly and to try a new cruise line . What we got was the rudest most unhelpful staff I have ever seen in the 15+ years of cruising. The dinning was average and again “couldn’t care less type of attitude “ Nobody seemed to know what was going on and never got the same answer twice. We had a tight connection and wanted to know how long roughly it would take to leave the ship with our own bags and was told the immigration could be slow and on leaving the ship there was no immigration! The cabin was average but what tipped my wife over the edge was no tissues in the bathroom. She was told it was because we didn’t have a higher enough grade balcony!!!! Staff had a poor command of English and didn’t know what was going on . Overall very disappointing and will never travel with them again. Read Less
Sail Date October 2019
I chose this cruise because my best friend wanted to do the European tour and I was in a position to make it happen so why not. I hate when people do a review and it sounds like they are just being petty about every little thing so I will ... Read More
I chose this cruise because my best friend wanted to do the European tour and I was in a position to make it happen so why not. I hate when people do a review and it sounds like they are just being petty about every little thing so I will try not to come off like that even though my experience overall was not as enjoyable as I thought it would be. My passion is cruising and I can honestly say I have never had a really bad cruise because I believe it really is what you make it. However, I felt MSC was very misleading and they tacked on to many extra charges by not even offering coffee in the dining room at dinner unless you paid for it and we got bottle water only because of our silver status. They offered paid for shuttle service from the ports to the city center of each of the ports but there was considerable walking from where the buses left you off to where most of the things to do actually where except for Mallorca and on at least one of the programs they suggested you get he shuttle because it was a 20 minute bus ride to the city center when in fact it was only a 10 minute ride. The food was the worse menu I have ever had and could only chalk this up to maybe it is how the Europeans prefer their food. On captain's night there was no fancy meal and definitely no lobster. I felt the entertainment was exclusive to the latin guest only so I felt really left out as a US passenger of non-latin descent. Getting on and off the ship was really a great experience even considering it was a looped cruise (I believe that is how they termed it) in Genoa and Marseille we had people getting off and people getting on but other than the buffet, this was not an inconvenience as we used different ways of getting on and off the ship so that no one was impacted. Dinner time was 6:30 or 9:30 unless you were Aura status but the Maitre D was so nice and accommodate us by giving us an 8:00 seating each night. I could only find bacon if I set my alarm for 7 and made it to the dining room (yes bacon is important to me so I made the sacrifice - lol), This was my first MSC experience and I will try MSC again but from the US side so that I can get an honest opinion. Read Less
Sail Date October 2019
We chose this cruise after browsing the MSC Cruises website for a itinerary that was a little out of the ordinary. We found this itinerary very interesting because of the stops in Iceland and Greenland. We are former non-adventurous ... Read More
We chose this cruise after browsing the MSC Cruises website for a itinerary that was a little out of the ordinary. We found this itinerary very interesting because of the stops in Iceland and Greenland. We are former non-adventurous travelers/backpackers (enjoying street food and restaurants, friends' places or motels and hostels, and public transportation or rental cars and, of course, planes for longer distances) converting to the convenience of cruise travel. CHECK IN: We had the Aurea experience and we were assigned a time when to arrive for the check in around 4pm which gave us time to buy things in town, later i'll explain why. The embarkation was very easy, we arrived to the terminal by taxi, dropped the luggage at a designated place and walked to the main entrance where the security and check in was. We were offered a cup of fruit juice. The process was very quick. We did not know the luggage had to be dropped at a separate entrance from the main one, but our taxi driver knew, so that helped. We were given a time when to check in. After the check in they took our souvenirs pictures that were later available at the photography point. As soon as we boarded they took our pictures for the passengers database and they told us that the cruise cards would be in our cabin which they were. Our friendly cabin steward Leonel came to introduce himself to us after 30 minutes. Our hand luggage arrived one at the time in the next couple of hours. We boarded without our big suitcases because they were lost at the airport and we took this three weeks cruise without them. We waited for all our hand luggage to arrive to count what exactly we had with us. We had a baby with us so all the baby stuff was in our hand luggage, leaving not much space for our clothes. We shopped briefly at a couple of stores for basic clothes and toiletries before boarding. We had travel insurance and after we came back we placed a refund request to get reimbursed. This seems a common issue occurring at the Hamburg airport. THE EMBARKATION TERMINAL: The terminal in Altona itself is quite a big space, but everything was marked and easy to follow. The luggage drop point was not intuitively placed, but, as I mentioned, our taxi driver knew where to go. Employees spoke multiple languages. All seemed done quite efficiently to us. THE CABIN: We got the balcony cabin with the Aurea experience which included alcohol and non-alcohol drinks under 6 Euro, a couple of massages per cabin that my wife enjoyed very much, a few cabin amenities, and the choice of dinner time. Cabin space was good and we could move comfortably around. We had a travel crib with us that we moved on the bed so my wife could sleep next to our baby and attend her by night in case, while I slept on the extended sofa bed. The bathroom was on the small side and the shower curtain would occasionally stick to parts of my body during the shower if the hooks were not properly set apart. 3 or 4 inches wide on each side would have been better, but i understans space is at premium on a ship. There was shampoo and shower gel as detergents in the shower cabin and hand soap similar to the shampoo in the sink. We washed several clothing items and baby bottles in the small bathroom sink (especially baby items) and hang them to drip and partially dry on the clothes line inside the shower and then to dry either on top of the mirror frame or on the AC vent in the middle of the room. The Aurea experience included a bathrobe each, slippers, a room scent diffuser and 2 complimentary bottles of water. The small cabin fridge had several snacks and drinks that we did not use because the aurea package included them at the bar upstairs. On top of the fridge there was a TV set which was quite small and offered some channels in several languages probably based on the most common nationalities of the passengers including English, French, Italian, German, Portuguese, Russian and Chinese and a few channels about ship safety, excursions, and destinations plus finally a general welcome channel with time and date. We did not find movies in demand included in the offering, but we did not really watch much TV. There were 2 mirrors, one small in front of the sofa over the desk, and one big in front of the bed. The desk had 3 drawers on each side and one central which we used to keep baby stuff. Over the desk there were 2x110V and 2x220 electric outlets. I suggest to bring a cord extender if you need to charge multiple devices, use a CPAP or just need extra outlets on the other side of the bed. There was one small square ottoman and a small table which we moved under the desk. On each nightstand there was a lamp. The main light switch would turn on all the lights in the cabin. The card slot was on the right near the front door. The main closet provided enough storage for us especially since we did not have many clothes anyways and no big luggage , which could have been stored under the bed. The two door wardrobe offered space for clothes to hang and the third had 6 drawers and 2 shelves including one for a combination safe. The life jackets were on top of the wardrobe. The bed was a double twin bed that could be separated on request. We kept it together and we used to for our travel crib. Beds were quite hard for my taste as I prefer softer beds. There were 2 pillows each. The sofa was a sleeper one with room for 2 children or one adult. It also had 3 sofa pillows. Overall the decor was very simple and well made. All seemed very easy to clean and maintain by the crew. Room was quiet and we could hear the sound of waves through the window doors, occasionally people walking outside, but on strong wind days the wind would pass under the main cabin door making some noise which was annoying. Maybe the door seal needed to be replaced. Our cabin was on deck 12 under the spa so there were not many people walking because the nearest elevator was used to reach the spa, the gym and partially the pool, while to access other public areas one had to get to the the elevator on the opposite side, as the middle one would not reach the upper floor because of the pool area (or else they would have had to create an elevator exit in the middle of the pool!) It was also near the curved shape of the ship so we were a little more sheltered from wind and weather than those who had the cabin mid-ship. Our cabin steward Leonel was very friendly and always greeted us with a smile. We liked the balance between days at sea and days at ports and we actually spent some time in our cabin to relax during sea days. FOOD: We are not picky passengers, at least, I think. We found the cruise food quite good and varied. Quality was not gourmet/fine dining, but was very enjoyable. Some items were always available like pizza and french fries and some others appeared on rotation and some once including some ethnic ones like Indian tikka masala or Sardinian malloreddus pasta. I could not often find beef dishes in the buffet, but there were other choices of meats like chicken and pork and some unusual wild board (cooked in red sauce) or others more ordinary like hot docs and burgers. Some dishes featured cuts of meats that I feel not all passengers will like, or bacon cooked British style, not crispy American style, or pasta too overcooked to please Italians. My breakfast was very protein-rich with eggs and bacon and potatoes and roasted tomatoes which I loved. We are not vegans or vegetarians, but there were many options if we were. My wife got "food bored" a couple of times, but I was always able to find something just walking a little further. The buffet area is big and tables are sometimes full at peal times, but we always found a table for us. Sometimes restaurant employees would take us to a free table, which was a nice personal touch. Near each entrance there are tables reserved for people on wheelchairs. When we ordered drinks, or more often mineral water at the table, service was quite quick. One of our favorite waitress was Elizabeth Jirwa who would also stop a bit to entertain our baby. We tried the Shanghai restaurant on board (not included in the cruise fare) which offered a sampler dinner composed of salad, dumplings, sushi combo, sashimi, pad thai and fried banana dessert. The sashimi and the dumplings were really good. The other restaurants seemed to serve similar food that was served at the buffet, but with table service. A few times waiters would go around the tables serving risotto from a half Parmesan wheel of cheese which was really fun. THE AUREA EXPERIENCE: We were pleased with the level of comfort of our cabin. I wished the beds were softer, but the rest was of a very good value. We liked that we could conveniently order many things without surcharge because they were included in the cruise fare. We are not big drinkers and a glass of wine a day, not even every day, was just fine with us. We drank 2 or 3 bottles of water a day per person depending on the daily activities and gym use and prepared our baby food with it. We also like the fruit juices and a few energy drinks at the bar, and tea/herbal teas that were available in the buffet. The cabin was on desk 12 which offered nice views and the position was on a quiet area of the ship directly under the Aurea spa. I brought earplugs with me but I did not have to use them. My wife enjoyed the two free massages included and purchased a third one and a facial treatment. We purchased a couple of products at the Aurea shop which seemed discounted compared to normal prices. The had very good brands like Occitaine, Aveda and a few luxury brands as well. ITINERARY AND EXCURSIONS: As I said, we liked the combination of days at sea and days at port which offered a good balance between relax in cabin and a few sleep-in and days ashore visiting new places. The stops in Invergordon (fun visit to the Loch Ness and the castle nearby, but not much else), Seydisfjordur (nothing to see there, we spent time at a local bar under the sun like most of other passengers) were those we liked less. We liked the other ones more. Greenland is not like the polished Alaska with all the buildings freshly painted, but something more rustic and authentic with many chances of taking great pictures and meeting friendly locals, really a frontier country. Iceland was beautiful, modern and wild at the same time with all the old geothermal fields and recently built cities. While I was writing this review, I just found out that next year this cruise will be repeated without Invergordon (we did not see the monster of Loch Ness anyways, haha) and with an extra day in Reykjavik which we would have loved, because one day was not enough in our opinion. The excursions were well organized, but were expensive and we heard the same comments from other passengers. We did some on our own just using public transportation to reach a single place, and did others that involved several spots or a day tour by booking them on board. By the time we made up our mind, some were sold out, so my suggestion is to check and book a bit in advance, or while you decide, ask how many spots are left. We simply found out that in the smaller ports like Ilulissat, they don't have the capacity to accommodate many tourists at the same time for the same excursions, so availability was really limited not just by booking through the cruise line, but also through local tour operators. The geothermal tour in Akureyri and Reykjavik, the Ilulissat tour of the icebergs, the Italian Chapel in the Orkneys were our favorites. ENTERTAINMENT AND ACTIVITIES: The main theater shows were fine, they were entertaining, based mostly on singing and dancing and made for an international crowd. We liked more the live bands in the bars and in particular the blues rock guitar player was amazing, but I can't remember or find his name in my notes. We liked both passengers and crew members talents nights which showcased some fun acts. Many evenings we were too tired to go out with our baby and we stayed in the cabin. My wife really enjoyed doing Origami classes held by Angela and I took a few dance classes which were fun. We never felt bored on board. I also went a few times to the gym to do steady bike and lift weights. The gym in deck 13 and faces the front of the ship which offers great views, so it's also a good photography spot. SUMMARY AND SOME PERSONAL NOTES: Before booking this cruise, I spend quite a lot of time reading review of this ship MSC Orchestra, about the cruise like, the Aurea experience, ports and experience on board in general. I encountered several one star reviews which almost made me not book this cruise with MSC. Most of them described rude crew members or handling of problems and described issues with food, shows, lack of English language on board and bad customer service in general. We eventually booked it because of the interesting itinerary in Iceland and Greenland where we have never been, and probably we won't have the chance to visit again. We did not have previous cruise experience with MSC and we did only one other cruise together with HAL. This said, during our 21 days on board, we were pleasantly surprised by the friendliness of the crew and staff on board. Our cabin steward Leonel was great and it was fun to practice some of my rusty Spanish with him, but he definitely spoke good English. He fixed an issue with the sink that would not hold the water when we pulled the stopper. We spent some time in the cabin, sometimes getting up late after 10 am, or waiting for our baby to wake up in the afternoon and we did not experience particular noises from other passengers or rude behaviors, running kids and noise from activities on board. A few times we heard the wind blow under the cabin door, which was annoying because it went on for quite some time. We wished the TV set was bigger and entertainment system was faster with a wider choice of channels and free movies, but we did not watch TV that much. We saw a couple of movies which were just fine. As announced by the daily program, we lost satellite coverage at the upper latitudes and no channels were available after a point during navigation. We spent quite some time going around the ship in the public areas and everything seemed well kept and in good order, including public bathrooms and light fixtures, clean floors and surfaces. We never saw long lines of people at the customer service desk, but only a few times in the buffet restaurant. We had to walk a bit to find a table at peak lunch and dinner times, like everyone got hungry at the same time including us, but we were always able to find one for the three of us. On several occasions one of the waiters personally helped us to find a table and a baby chair. We found a couple of times high chairs had problems with straps (maybe it was the same chair twice?), but when we asked the waiters they brought us another one. Announcements were in five languages, but done once or twice a day, and if done more, that was for exceptional things like bad weather forecast when they announced they closed the outdoor deck doors or to advertise a special event somewhere on the ship (themed parties, or crossing the polar circle), but never at inconvenient times. The urgent ones were played to all the speakers including those in the cabins, and one unfortunately woke up our baby, while the "fun" ones only to those in the public areas. We never encountered hordes of hungry passengers emptying the food trays or running children in the cafeteria. We saw and heard a few times children running in the long cabin corridor. We purchased a few items on board, but we did not experience the pushy or salesy attitude of anyone on board. We saw a few shows and they were enjoyable, not memorable, but, again, enjoyable. I know that the newer ships have the Cirque du Soleil on board, but this one is not one of the last generation and did not. Nonetheless we found them worth our time, especially the live music acts in the bars, the guitar player in one of the bars and the classical music trio. We like the white attire themed party where passengers and crew are invited to dress all in white. My wife loved the origami lessons. I went several times to the gym and except for one of the 6 or 7 treadmill that had problems and was switched off, the rest of the equipment was in good working condition. My wife went several times to the spa since basic access was included in our cruise ticket and enjoyed the steam room and the Jacuzzi pool. She went once to the hairdresser and had one facial treatment done and she was happy with the results in both cases. We booked a few land tours with the MSC excursions desk which we found quite pricey compared to an equivalent self organized tour with local transportation or a tour purchased on land through local tour operators or at a local tourist welcome center, but nonetheless well done. The buses picked up and dropped us back on time and we had enough time to visit at each stop. I understand that there is a lot of competition in this cruise market and that reviews play a big role when making a choice and putting one's money towards a holiday, that every experience is different and each trip is different and each one of us has different expectation, but will all what we experienced on board my wife and I can hardly agree with some of the one star reviews.except those experienced theft and few others who complained about bad service or communications issues in English. We found this cruise experience between life on board and excursions, food entertainment, itinerary and ports visited of very good value. Read Less
Sail Date August 2019
We chose this cruise to circumnavigate the British Isles and found nothing but dissapointment. We have recently returned from a cruise around the British Isles on MSC Orchestra (5th June Hamburg). If MSC gave us free tickets to cruise ... Read More
We chose this cruise to circumnavigate the British Isles and found nothing but dissapointment. We have recently returned from a cruise around the British Isles on MSC Orchestra (5th June Hamburg). If MSC gave us free tickets to cruise again we wouldn't accept them. Our first encounter was at embarkation with queue after queue checking the same thing over and over followed by sit-down lunch (deck5 ) where we were refused 2 glasses of water and both the waiter and maitre de argued with us over our need to pay around EUR1 per glass to get tap water! This continued at the dinner table also. Secondly, our anticipation of having a great time was greatly diminished when the cabin staff told us we would not be provided with a box of tissues and we had to use toilet paper in their place! Thirdly, we booked a Fantastica Balcony Stateroom at the rear of the ship (smaller than most others) and expected a 5 star room - the bathroom shower has plastic curtains! No facial tissues and one roll of toilet paper - enough said. On review there are more than 21 items (including the cheap rate shows) that are far less quality, service and level of acceptability in comparison to other cruise ships of the same standard. MSC = more sur charges. All up you would be better advised to choose another cruise company and experience a level of professionality you deserve on a cruise. FYI - we have cruised over 15 times with other companies - all balcony suites, no complaints - all inclusive. Read Less
Sail Date June 2019
This cruise was chosen for its itinerary. The ship is a fancy barge where you pay extra for anything you may need. We were expected to pay for a glass of tap water in the formal restaurant. They do not provided any facial tissues in the ... Read More
This cruise was chosen for its itinerary. The ship is a fancy barge where you pay extra for anything you may need. We were expected to pay for a glass of tap water in the formal restaurant. They do not provided any facial tissues in the balcony stateroom. They allow open smoking in several areas inside the ship which permeayes the showroom and other bars! There are over 21 points for improvement with this cruise company. The entertainment us cheap, appears unrehearsed and karaoke like most nights. Embarkmemt required showing proof you were a real person I've 3 times and queuING each time. If you are a first timer cruiser this cruise may be good for you as you would not know how low a standard MSC is. Of course you may like to pay to have open dining but other crise companies have all the above plus more included in their offer Read Less
Sail Date June 2019
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.0
Entertainment 3.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.3
Family 3.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.0 3.4
Value For Money 4.0 3.3
Rates 4.0 3.9

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