13 Helpful Votes
Sail Date: July 2017
This was our first cruise, and first time in Alaska, and both were amazing! The land tour was the first part of the trip, and the highlights of that tour were spending a day in Denali (recommend hiking the Savage Alpine Trail) and the ... Read More
This was our first cruise, and first time in Alaska, and both were amazing! The land tour was the first part of the trip, and the highlights of that tour were spending a day in Denali (recommend hiking the Savage Alpine Trail) and the train ride from Denali to Anchorage. Excellent tour guides made the transfers from city to city fun and informative. Once on the ship, the embarking process was very organized and our bags were waiting for us in our room. Service was excellent in the dining room and at the cabana, and the food in the main dining room was delicious. The cabin stewards were great and fixed a couple of problems with our inside cabin right away (plumbing and air conditioning issues). We also loved the "towel animals" that greeted us each night! For entertainment, we really enjoyed dancing to the BB King All Star band, the games and books in the Explorations Cafe, and our cabana. We didn't book any excursions through the cruise line, but we enjoyed all the ports. Overall, great service, yummy food, and fun live music to dance and listen to made this cruise a fantastic experience for this 30-something couple! Read Less
5 Helpful Votes
Sail Date: July 2017
Have wanted to do an Alaskan cruise for years and this was just the right time for us to do the cruise. From planning the cruise with our travel agent, to embarkation, after the "land portion", to debarkation everything was well ... Read More
Have wanted to do an Alaskan cruise for years and this was just the right time for us to do the cruise. From planning the cruise with our travel agent, to embarkation, after the "land portion", to debarkation everything was well planned and taken care of. No worries and no stress made for an awesome vacation. Stateroom was just the right size for the 2 of us and what can one say about the food --------- AWESOME! Our nightly visits to the "dessert bar" on the Lido deck should be the telling factor of how we enjoyed this cruise. We could hardly wait in the late evening (early mornings some times) to return to our cabin so we could find out what "towel animal" would greet us. From the cabin stewards to the dining room staff everyone is awesome and you are well taken care of and pampered to the maximum. Read Less
Sail Date: July 2017
What a wonderful cruise. We went to Corfu, Santorini, Sicily, Croatia, Turkey, Athens, Rome. So many wonderful places. Used Viator.com for shore excursions and was terrific. They guarantee to get back to the ship on time. Private ... Read More
What a wonderful cruise. We went to Corfu, Santorini, Sicily, Croatia, Turkey, Athens, Rome. So many wonderful places. Used Viator.com for shore excursions and was terrific. They guarantee to get back to the ship on time. Private tours with experts in history made for an awesome tour. Holland America was outstanding. Service was great and food, entertainment was wonderful as well. The flight to Europe was good and Holland America provided transportation to the hotel and then onto the ship, no problems with all the connections. We were able to board the ship early and get settled in the cabin and have lunch before the ship even sailed. Highly recommend getting to Rome, our departure city a couple days before so you can explore it. Did use the ships shores excursions for some trips and they were very good. I would highly recommend this cruise and would definitely do this same cruise again. Read Less
12 Helpful Votes
Sail Date: June 2017
This was our first time cruising so we have nothing to compare the Noordam to but we have no complaints. The ship seems well maintained, is a good size, and the services were fine. The crew was exceptional. Our children didn't ... Read More
This was our first time cruising so we have nothing to compare the Noordam to but we have no complaints. The ship seems well maintained, is a good size, and the services were fine. The crew was exceptional. Our children didn't particularly enjoy the kids club but did enjoy the covered pool and spa, the DVD rental program. We're glad we booked a cabana for the length of the cruise. The price was a fraction of the cost of a balcony cabin and we were able to enjoy Glacier Bay from our very own perch with a 180-degree view. The service in the cabana was attentive and we were never without food or drinks. The Explorers Cafe was a great place to cozy up with coffee and write. I'm not sure when we will cruise again but when we do, it will be with Holland America. I can't imagine sailing on any of the larger, louder, frenetic lines. Read Less
12 Helpful Votes
Sail Date: June 2017
Cruise was wonderful. Ate in Lido market all the time. Very friendly helpful staff. Room stewards were wonderful in cabin change. Ketchican duck boat was convient & very interesting. Microsoft seminars were very helpful. Take a ... Read More
Cruise was wonderful. Ate in Lido market all the time. Very friendly helpful staff. Room stewards were wonderful in cabin change. Ketchican duck boat was convient & very interesting. Microsoft seminars were very helpful. Take a thumb drive. Were able to look thru lifeboat on fully obstructed view cabin to see beautiful scenery. Nice large sliding door size window. Inside cabin was dark but not in cabin that much. Great if you needed it dark to sleep. We folded a towel & put it in bathroom door & left bathroom light on. Maybe great for Alaska midnight sun. Found it handy to take flat post office boxes. Handy for stuff on shelves to just pull box out. Then if you buy too much you can mail at post office in port. Free city buses in Seward, Haines & Ketchican very nice. Eagle foundation in Haines is truly awesome. Great for kids as well. Lots of taxidermy mounts to see & learn about. We took alarm clock, power strip & even electric Emersion heater. Quick coffee in the cabin in the am. Canadian food laws are stricter than USA. No artificial flavorings. Load up on chocolate Read Less
3 Helpful Votes
Sail Date: June 2017
Over the summer of 2017, my family and our close friends took an Alaskan cruise on the Noordam boat. My whole family enjoyed it and we all wished it had lasted longer. Everyone in the group had a special occasion, including anniversaries, ... Read More
Over the summer of 2017, my family and our close friends took an Alaskan cruise on the Noordam boat. My whole family enjoyed it and we all wished it had lasted longer. Everyone in the group had a special occasion, including anniversaries, 13th birthdays and 50th birthdays. Families or couples should make an effort to cruise on the Holland America Line because the food is great quality and taste, the rooms are tolerable, the activities and entertainment are chosen well, and the staff and customer services are extremely nice and helpful. The food on the boat was great quality and great taste. We had many options to choose from including, a burger and hot dog stand on the pool deck, a buffet and a dining room. They were all located on the 9th floor except the dining room was located in the back of the boat on the 2nd and 3rd floor. The buffet was open from 5am to 2pm then opened back up at 5pm till 10pm. The food to choose from was, pizza and pasta, salad bar, sandwiches and soups, sushi, and Asian and Indian food. The dessert bar was almost always open, with fruit and ice cream, cookies, pies and lots more. For breakfast it was always crowded. Options at that time where, waffles, cereal, omelets, crepes (which were a BIG hit), bacon and breakfast meats, fruit, yogurt and all types of juices. There was always a big thing about getting window seats. Since our group was so big (15 people) I would always walk around and try to find tables near each other, but that didn’t always work. Toward the end of the trip we found out that the dining room served breakfast so we started to eat there in the morning for breakfast. It would have been nice if we could have known at the beginning of the trip that the dinning room did breakfast. They would served almost the same things but more detailed. Dinner in the dining room was always a different menu, especially on gala nights. If you didn’t sign up for reservations before cruising then there was always a wait for dinner. Our group didn’t sign up for reservations, and with so many people we didn’t always sit with each other. Sometimes on gala nights, we called the dining room early to make a “day of reservation” but we were put on hold a lot. Since we were cruising to Alaska, Alaskan salmon was always a special. The food portions were not as big but always kept you enough room for dessert. You could order several meals one after another. One time my uncle ordered 4 entrees. Overall food quality and taste was great. The activities that took place on the Noordam were chosen very well and the entertainment was really amusing. Almost every night the music and dance team on the boat would put on a performance. When the cruise staff didn’t put on there own show, there was a comedian and a magician, which were fantastic. Also on board were several bands, a piano bar, cooking shows, trivia, bingo and even a 5k that raised money for cancer research for when we were at sea for a whole day. There were also kids clubs for different age groups. There was an inside and outside pool with 5 hot tubs. There was a spa for scheduling a massage and a gym that has classes or you can work out by yourself. For always being a person who is quickly bored, I was never bored on this trip. Having so many activities probably made the trip more fun. The customer services on the Noordam were extremely helpful and the staff were very nice. Our first night we met our favorite waiter his name was Suef, with a silent f. He memorized everyone’s names at the tables. Any other time we saw him the would say, “How‘s it going Cali?” or “What's up Finn!” Our room service staff were extremely kind and anytime we asked for something, they would always follow up with a big smile. The customer service on the main floor were always there to answer your questions. This trip couldn’t have been extremely relaxing without the help of all the staff. From memories of elevators and stair races to our room, magnificent views out every window, to eating ice cream at least 3 times a day, I had the best time ever. There is not a day I don't look back to that trip. By the time the trip was over and we were sitting in the Vista Lounge waiting for our bus, it didn't feel like the trip was 7 days. It went by very quickly. I am sure that everyone else sitting around me was thinking that too, whether they knew it or not. Altogether the trip was amazing, and everyone had a great time. Holland America did a great job planning the trip. I will definitely, in the future, be looking for more cruises on the Holland America Line. Read Less
11 Helpful Votes
Sail Date: June 2017
This cruise was arranged by a travel agent friend. We enjoyed every part: the shuttle from Anchorage to the boat dock, the cabin, food, activities, ports of call, efficient embarkation and debarkation and the congenial staff. The room ... Read More
This cruise was arranged by a travel agent friend. We enjoyed every part: the shuttle from Anchorage to the boat dock, the cabin, food, activities, ports of call, efficient embarkation and debarkation and the congenial staff. The room was equivalent to a upscale hotel room with private bath. The ship diagrams posted all over helped us get around. The overall route maps in the crows nest were informative. The food was plentiful and we always managed to find a place to sit, even at the busiest times. Crew members constantly greeted us with smiles and seemed happy to answer any questions we had. There were plenty of activities to appeal to varying interests,and the days at port were leisurely We did not have to wait to get on and off the ship. The crew did their best to prevent illnesses by providing plenty of hand sanitizing stations, and periodically disinfecting handrails. Read Less
6 Helpful Votes
Sail Date: May 2017
Both the wife and I wanted to do a cruise to Alaska. Several friends that had sailed to Alaska on different lines recommended Holland America as the one we would enjoy the most. They also said to book a balcony as you could just watch the ... Read More
Both the wife and I wanted to do a cruise to Alaska. Several friends that had sailed to Alaska on different lines recommended Holland America as the one we would enjoy the most. They also said to book a balcony as you could just watch the world go by your balcony. We ended up with an aft corner Neptune. The cabin could not have been better. There was plenty of room to do whatever we wanted and the balcony was huge. We could walk up the side and see what was coming up or sit in one of the chairs or lounges and see where we had been. Our cabin stewards filled every wish and whim we asked of them. We had fresh fruit and flowers every day along with plenty of ice in the bucket. We chose "open dining" so that we could meet new and different people each night. We never had to wait for a table when we walked up at the MDR. We ate at the Pinnacle Grill one night and at the Canaletto one night. Of the two I preferred the Canaletto, and my wife enjoyed both equally. We met so many interesting people during the entire cruise and enjoyed seeing them later on and comparing experiences. We booked at least one excursion each port, plus walked around on our own. We enjoyed the totem poles, whale watching, and the train ride. The only downside of the trip was our accommodations at Denali Park. After sleeping on the bedding on the ship the mattress on both beds left a lot to be desired. They said accommodations were "rustic" but I think a $79 mattress from Walmart would have slept better! The bus ride from Seward to Denali was long! It was broken up by the commentary of the bus driver and spotting Moose, and other wildlife. The stories of all the excursion drivers were delightful and added a lot to the trips. Did you know there is a Walmart in Alaska that sells more than 200 miles of duct tape every year? The train ride back to Anchorage was much better than the bus trip out. When we left Denali it started snowing. For the NC woman I am married to this was a highlight not to be missed! The hotel we stayed at in Anchorage had a fantastic view from our room. The next morning we flew back to Seattle where we spent the night. We had an early flight out the next morning. One of the advantages of a Neptune Suite was priority boarding. In Vancouver there were two cruise ships boarding at the same time. We zipped past all the people waiting in lines and it took us around 10 minutes to have our cabin cards in hand and walking up to the ship. I have been told it sometime takes 3 hours of standing in line at Vancouver to board. Read Less
1 Helpful Vote
Sail Date: May 2017
We got on at Vancouver and immediately say the huge ship at Canada Place (obvious where the ship was, but signs for where to get on the ship were less obvious). We got to the port early, so we had to stay in the waiting area around 90 ... Read More
We got on at Vancouver and immediately say the huge ship at Canada Place (obvious where the ship was, but signs for where to get on the ship were less obvious). We got to the port early, so we had to stay in the waiting area around 90 minutes. No added stress, no big deal. Disembarkation in Vancouver was even less stressful. Off the ship and in a taxi in a matter of minutes. Our verandah cabin and ship in general were well-kept and pleasant. The HAL crowd was older to be sure, but had a good number (around 30-40%) of people under 50, far from the Pacemakers R Us that other commenters would have you believe you are getting yourself into. Entertainment at the main theatre consisted of a comedian (off-colour, but hilarious... saw a few parents hastily escorting their teens after the first few jokes. Nothing that wouldn't be said in a middle school classroom for example, but that's their choice I guess), a magician with the standard cruise ship tricks, an excellent live music performance to scenes of animals in the wild, a crew performance, and broadway-style theatre, which was beyond amazing. They actually brought a broadway performer on board with CDs, autograph sessions, and everything. The more casual entertainment (string duet, game show, art lecture...) was great as well. Otherwise, the enrichment could be hit-or-miss. A few times nature interpretations would be listed as taking place on the pool deck, but once there the activity was not to be found. The staff were very nice and helpful on the whole. The front desk staff helped me more than once with great efficiency. The only downer was once in the Lido restaurant a server would serve all the tables around us (so we were in his section) but even after we flagged him down he promptly ignored our request for dirty dishes to be taken away. The cruise director was more than entertaining, and the cleaning staff were superb. We hit the ports of Juneau, Sitka, and Ketchikan. We did the ship's Mendenhall glacier tour, which was a stunning place but more than twice as expensive as joining your own tour from any of the kiosks on the pier at port. Sitka was our favourite port because it didn't scream cruise line; finally a break from every third person you meet wanting to sell you tanzanite rings. We didn't get to go to Skagway but got a few hours at Glacier Bay with some fantastic weather and finally went to Ketchikan. Did the crab feast, which served some very fresh, if over salted, crab. Speaking of crab, for great crab, go for the king crab shack next to the pier in Juneau. It definitely beats the frozen seafood on board; that said, food was of better quality than most. We enjoyed the dining room and the buffet. Personal favourites were the portobello burgers at the Dive-In and the bagged up sandwiches perfect for excursions. In all, would recommend the destination and liked the ship. Would love to see more of Alaska and British Columbia, not against going on this ship to do so. Read Less
13 Helpful Votes
Sail Date: May 2017
Chose cruise because it was at the right time, and we didn't have to fly. The ship was lovely and comfortable, and the crew was friendland seemed very happy to be working there. I need gluten free/lactose-free food, and, as usual, ... Read More
Chose cruise because it was at the right time, and we didn't have to fly. The ship was lovely and comfortable, and the crew was friendland seemed very happy to be working there. I need gluten free/lactose-free food, and, as usual, this was accomodated cheerfully with delicious food. Just ask to preorder the previous evening or before noon, to make it easier for the staff. By the way, this also worked in the Cannaletto and Pinnacle restaurants. There is free stretch & abs/TBC every morning, which I liked. Team trivia was lots of fun, and educational. Our grandaughter and parents' room steward was a "saint": he rearranged their oceanview stareroom perfectly to fit a crib in a good place for them, and even sterilized the baby feeding equipment every day, and made their chaos into a pristine clean tidiness twice daily. Embarkation and disembarkation were handled smoothly. The ports were a real treat - we just choses to do walking tours becasue of the baby carriage, and there was tourist info. in each port to expedite this. In Juneau, I got off in plenty of time to take back to Invisible World an alpaca sweater which we had torn, which they had time to repair and give back to me the same afternoon. Great service all around! Read Less
Noordam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 2.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 0.0

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