4 Helpful Votes
Sail Date: February 2019
Loved the itinerary because we often went on shore excursions outside of the small cities we stopped at (e.g. Tauranga, Akaroa, Dunedin, Napier). We visited the larger cities on our own. New Zealand is all about the great outdoors and ... Read More
Loved the itinerary because we often went on shore excursions outside of the small cities we stopped at (e.g. Tauranga, Akaroa, Dunedin, Napier). We visited the larger cities on our own. New Zealand is all about the great outdoors and nature, not so much about small cities. The ship is a little dated and will be sent to dry dock in the Fall. I can only hope they redo the decoration and some of the facilities. The worst we had to deal with that could be prevented is the common cold going around: we both ended up getting it and we washed our hands constantly. Contrary to other ships we have sailed on before (from other cruise lines), a lot of sections in the Lido market and pool food bar area sections were available to passengers directly. I have seen people get their hands around glass to go and help themselves, I have seen one man take a bowl and then put it back on the pile. The handles for the juice/mail/yogourt fridge are calling for viruses... You get your own bread, etc, etc, etc. It is simply not acceptable to have so many areas where germs can be spread on a ship that has so many passengers and personnel. It would cost more staff to block EVERYTHING off to passengers but then the chance of passing on germs would be a lot less. Other cruise ships such as Oceania does this. Rooms are small but comfortable. Staff was great and friendly. We hated the idea of being pressured into sitting with other people in the dining room. Our Valentine's night was a disaster. We could have potentially argued, waited to get something for just the two of us maybe. Next time, we will. At least if they tried to sit people of the same age category together would help. Food was good but not great often. Too many sea days for us. The passengers were simply maybe a little too elderly or had health issues for us. Next time, we will choose a cruise ship that attracts younger and more active passengers. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise because we had not been to Australia or New Zealand and the itinerary was very attractive. Check in was somewhat chaotic. The ship was comfortable and our cabin was larger than usual. The entertainment was sometimes ... Read More
We chose this cruise because we had not been to Australia or New Zealand and the itinerary was very attractive. Check in was somewhat chaotic. The ship was comfortable and our cabin was larger than usual. The entertainment was sometimes very good and at others poor. We enjoyed the shore days, the ports were all very interesting. Trips organised by the ship were very over priced and we made our own arrangements on arrival. Our main concern was that there was little or nothing to do during the sea days apart from bingo and trivia quizzes. There was no dancing, lectures, enrichment programmes, classes, craft - nothing at all. We therefore spent several of the days of our cruise sitting and reading, which is OK for a day but not for several. The food was varied and looked lovely, but was rather lacking in flavour and invariably drowned in sauce (sometimes more than one sauce on the same plate). The crew were excellent and the service, in the main, very good (there were one or two exceptions). The tendency to play loud 'background' music in public rooms even when there is no-one there was irritating, especially if people were trying to read. The charging of 15% gratuity on top of the cost of drinks as well as charging over £11 pp per day for tips is excessive. There were no laundry and ironing facilities and the only option to crumpled clothing was to pay rather a lot of money to have things ironed. I would not recommend HAL and would be unlikely to book with them again myself. Read Less
6 Helpful Votes
Sail Date: January 2019
Unfortunately, HAL has gone downhill in our opinion. We haven't cruised with them for a few years due to dates and prices, so were expecting similar experiences that we had before. The ship itself is kept extremely clean and ... Read More
Unfortunately, HAL has gone downhill in our opinion. We haven't cruised with them for a few years due to dates and prices, so were expecting similar experiences that we had before. The ship itself is kept extremely clean and the staff are wonderful. The main issues were the food, entertainment and the Loft (lack of). Firstly, the food in the main dining room for the first few days of the cruises was very uninspiring. It was hard to find something to eat. The food did improve. Cannot fault the wait, wine and front of restaurant staff, they were very friendly and always smiling. The entertainment was very poor, the entertainment that did come on to the ship were very good (in particular Patrick McMahon) but there wasn't enough. In one week they had two guest artists that played individually and then together one night. Also, on two nights they should movies. We don't get the chance to see live entertainment much because of children so in the past the cruise night time entertainment was something to look forward to. There is BB Kings that play 3 times a night. They are good but unfortunately both singers got sick at the end of the cruise so they weren't able to sing and the head office wouldn't let anyone else stand in for them. Read Less
2 Helpful Votes
Sail Date: January 2019
When we booked the cruise we were unaware that our departure was from the White Bay Cruise Terminal. Only good point was you sail right under the Harbour Bridge. On the back deck when leaving Sydney, the atmosphere was very lack luster, no ... Read More
When we booked the cruise we were unaware that our departure was from the White Bay Cruise Terminal. Only good point was you sail right under the Harbour Bridge. On the back deck when leaving Sydney, the atmosphere was very lack luster, no music to signal the start of the journey, although there were drinks available, you had to guess if they were alcoholic or not. There was no photographer taking photos for international tourists to capture the harbour sights either. The ship is in urgent need of upgrade and looks tired and dated. It is due for a refit towards the end of the year - this is only internal. There were issues with the airconditioner being cold, so they ran the ship on four generators to warm it up and when the swell got bigger, turned the fifth generator back on. When running on the lesser generators they also experienced electrical and power issues. Food in the Lido Market was below par and what was there for lunch appeared at dinner with a different name. We asked what the temperature of the food bays were set at and the reply " I don't know it isn't my area". I had yoghurt for breakfast and could almost pour it into a cup to drink. The desserts were in this same fridge and were never at the correct temperature. The meals from the hot bays were luke warm, the plates on the other hand were extremely hot and at times unsafe to carry back to the table unless you brought your napkin. The serving staff were hit and miss with personality.Our cabin was a verandah and adequate for the two of us and our stewards who cleaned it daily were accommodating and . The entertainment we found to be enjoyable and the people we met also had mixed views about the staff and overall appearance of the ship. We had 4 shore excursions - Port Arthur, Hobart, Adelaide and Kangaroo Island. As these are all in US dollars research if there are companies that provide similar tours that can be booked from Australia to avoid the exchange rates. We enjoyed all our tours and only had one bad experience when in Kangaroo Island. Our 9 hour tour was uncomfortable as the airconditioning on the bus packed in 45 minutes into the tour and there were no other coaches available. The temperature inside the bus got to around 38 degress. The driver attempted to do all he could to make the best out of the situation, but by the end all us passengers couldn't wait to get of the coach and board the ship and get cold drinks. When we complained we were advised we would received a 15%refund that only equated to $60 dollars from a tour that was more than $300 USD. Should have pushed for a full refund. The only port where we felt welcomed was in South Australia were there was a bush band singing at arrivals and volunteers waiting to direct us to the buses, taxis or train to the city. The disembarkation at the ports was well managed and even the days we needed to use the tender boats. As I have used HAL prior, I was looking forward to sharing the experience with my son for his first cruise. Overall, regardless of the flaws mentioned, we had a relaxing time, but next time we cruise, will look at another company to compare the service and atmosphere. Read Less
2 Helpful Votes
Sail Date: January 2019
All ports were good. Cruise Tours were very expensive so we organised our own. Left from White Bay and getting aboard was smooth and easy. Once we departed things were a bit disorganised. On stern pool deck there was a table of drinks but ... Read More
All ports were good. Cruise Tours were very expensive so we organised our own. Left from White Bay and getting aboard was smooth and easy. Once we departed things were a bit disorganised. On stern pool deck there was a table of drinks but no assistance from wait staff as to price/type of cocktail. There was none of the usual atmosphere of departure (same at every port). Only advantage was going under Harbour Bridge. Cabin was fine albeit a pretty small balcony. Whole ship needs a real freshen up/full refurb. Lido lounge food was average. Some hot foods not hot but if asked for fresh cooked steak/fish then this was done (that's the clue!). Breakfast omelette was the best choice. Entertainment was very ordinary. Magician/Comedian was good. movies were on a very small screen and sound ordinary. Cabin staff were excellent. Stern Pool Bar staff were great, especially Troy! This ship seems to cater to older travellers. I'm 58 and there weren't many younger than me. Most people we spoke to were not happy with entertainment, bar times, Lido Market food. The day time food demos were good. Trivia bar quizzes were ok as were bar happy hours (if you could work out where/times). in summary, cabin was very good, quiet. Whole ship was immaculately clean. All Bar staff and some Lido Market staff were excellent. Dining Room was top shelf, staff, ambience and food. Would I travel Noordam again? No.Have travelled Celebrity before and they are chalk and cheese apart. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise because we wanted to have Christmas and New Year on a cruise and the HAL had been recommended by some American friends. We had a wonderful surprise when we were upgraded from a SS midship to a Neptune suite at the ... Read More
We chose this cruise because we wanted to have Christmas and New Year on a cruise and the HAL had been recommended by some American friends. We had a wonderful surprise when we were upgraded from a SS midship to a Neptune suite at the back of the ship.A really big cabin with an L shaped veranda at the back. Having access to the Neptune lounge was a plus, the 2 concierges could not have been more friendly and helpful and the free capuchino was another plus! As a handicapped person I did find the long distances to other places on the ship was a problem,which was why we booked midship, but we worked around that problem by choosing room service a lot of the time.We had some problems the first few days, with cold food and missing items, but after a visit to the desk and a talk with Gilroy, the maitre d, it was soon fixed. Our main problem, which caused us to leave the cruise after the 1st section, was the ship's doctor.We had problems understanding him, and the other medical staff, and he did not seem to understand us.He seemed to be very unsure about what procedure to take, even after speaking to my own home doctor on the phone. He did not seem to have had any experience with my problem, a U.T.I. and said that he was not happy about me staying onboard for the last 2 weeks of the cruise in case the infection got worse and he would have no facilities to help if we were at sea or in the small islands that were next on the itinerary. So we had to leave the cruise after the 1st 2 weeks of what should have been 4 wonderful weeks. So much for our much anticipated month in the Pacific!! Now I have to deal with our travel insurance office and try to get reimbursed for the 2 weeks we missed. NOT how I expected to be spending my time at New Year!! This was our 1st and last cruise with H.A.L. after 27 cruises with Princess I think we will be staying with them. Read Less
1 Helpful Vote
Sail Date: December 2018
We had sailed with HAL on 3 previous cruises. We chose this cruise for the itinerary and had just been on Celebrity Solstice six weeks prior to this one and so comparisons between them were fresh in our minds. Where Solstice is clean ... Read More
We had sailed with HAL on 3 previous cruises. We chose this cruise for the itinerary and had just been on Celebrity Solstice six weeks prior to this one and so comparisons between them were fresh in our minds. Where Solstice is clean crisp lines with what we thought were much higher ceilings, Noordam is lower ceiling, less open spaces, fine arts but darkened lounge areas. Noordam did not come close to Solstice from the quality of their food, attention to detail and service of the crew. Embarkation for Noordam was slow. Our cabin was spotless our only complaint were the lumpy pillows. Our attendants always had a smile and were happy to assist to meet our needs. Dining - this is one of the features of cruising that we enjoy and were let down terribly. The menu selection and quality of food was poor, even in the Pinnacle Grill. We thought the standard in the Main Dining Room had dropped from our previous cruise with HAL but had improved measurably in the Buffet Dining (Lido). At all three dining venues we found the selection of deserts (and slices) disappointing. The attention to hygiene on board the ship was lacking. Rarely did we see a crew member ensuring that passengers used the sanitizers before entering the dining areas. The Air conditioning was poorly balanced and some areas of the ship were warm and others were very cold. Hence there were a lot of sick people on board. In the theatre during lecture and showtime there was constant coughing by passengers. Activities - not a great deal of variety or imagination used in planning the activity programme. The Test Kitchen was American food which was not to the Australian culinary style. exc Talks - Two great speakers were the Barrier Reef Pilot and Brian Stoddart who did a series on the Pacific the influences through history, art, internationalisation etc. The other speaker did a series on World War II in the Pacific is content was very disappointing. Entertainment - The highlight was the Planet Earth documentary accompanied by the String Quartet and Band. Fantastic! Mix of entertainers and three dance/shows. The BB King had us all tapping along with the music - they were great. Our first port of call was Gladstone....A wasted day. Not much to do or see the city tour included pointing out Bunnings and the local Library as sites of the town! Alotaou was not so much scenic as historically interesting port. If you are interested in the Second World War and the fighting in Milne Bay you will find doing a tour/excursion worthwhile. You will find locals portside who will take you on a tour of Alotaou. The next 2 ports were Kiriwina and Kitava Islands. Both beautiful islands where you can meet friendly tribal people These islands surpass the South Pacific Islands for swimming and snorkling in their lovely clear coral waters. You could buy wooden bowls carved by the village men or woven bags from the ladies. They do appreciate KENNA currency. Buy your currency before you leave home. Dont buy it off HAL they would not take back any unused currency (and they could sell you notes in poor condition that a bank will not accept - this happened to one passenger on our cruise). Next stop was Conflict Islands - this is a group of Islands owned by an Australian. It is very picturesque but very commercialized. (Buy any carvings or bags on this Island and expect to pay at least four times the price as on the other two islands... and you are not buying from the tribes person direct.) Our other ports were Cairns (Yorkies Knob) and Airlie Beach and then Brisbane. This cruise is not a cruise for those with disability issues. Only 3 ports were to a dock, five ports were by tender. The tenders were efficiently run and we did have to wait more than a couple of minutes at each port. It was extremely hot and it was lovely to have ice water and iced handtowels to greet us on and off the islands. One thing we did appreciate was the limited "on-sell" of spa, dining & drinks packages. It only occurred the first day or two. There are two issues that really were unsatisfactory.... 1. US$25 per person to get a shuttle bus from the wharf to Brisbane CBD. At Airlie Beach we paid A$5 in Australian dollars. Didn't add up paying Australian dollars on one occasion and USA dollars (at an exorbitant price) on the other. 2. No Christmas Carols on board the ships PA system. The ship was decorated with Christmas Decorations but no music. At requesting at the Guest Relations for some Carols to be played on the PA we were advised that the company had made a directive that no HOLIDAY MUSIC be played until the 22nd December. Yet they were quite happy for us to pay the ship's photographer to take "our CHRISTMAS PHOTO taken by the CHRISTMAS TREE". This is not the cruise line for children.. and especially around Christmas time. We were so disappointed at not being put into the Christmas spirit, that I doubt we will ever go on a cruise at Christmastime again with HAL. Read Less
2 Helpful Votes
Sail Date: November 2018
As we wanted to see Australia & try a cruise that was more than 2 - 3 weeks, this cruise fit the bill. We flew in a day before our cruise from Vancouver, mainly to re-coup from the long flight & see a bit of Sydney before ... Read More
As we wanted to see Australia & try a cruise that was more than 2 - 3 weeks, this cruise fit the bill. We flew in a day before our cruise from Vancouver, mainly to re-coup from the long flight & see a bit of Sydney before embarking on our journey. As it turned out, we did mostly re-couping than sight seeing. We stayed at a hotel in the Mascot area, near the international airport, which was also a block away from the train station. Understandably the hotels by the airports are more reasonably price than the ones in the city, especially around the Rocks & Circular Quay. The next day, after a leisurely breakfast, we took the train to Circular Quay & strolled to the Overseas Passenger Terminal (OPT) to embark the Noordam. The train ride was around 20 minutes & cost about $4.50 AUD/person. The distance from the train station to the OPT was an easy 2 flat block walk along a beautiful waterfront. Enroute, we walked into the many stores along the waterfront & took a whole bunch of pictures. Remember you can't check in until about noon, so you have a lot of time. There were around 10 - 15 stations (maybe more) for check in & a point person to tell you which station to go to. However, when the 4 or 5 star folks arrive & sometime in large bunches, they understandably get priority check in. That could be a little frustrating especially if you've waited for a long period of time. Notwithstanding, the check in went as smooth as possible. We had a post night stay following our cruise & elected for a late disembarkation, as such, it went smoothly. As titled, the Noordam is an old reliable friend. She is dated, but she is still capable & reliable especially when we encountered the rough seas. I found her clean, comfortable and with friendly helpful staff. I found the service to be very good. My cabin review is shown hereunder. We found the dining to be average to good. There was certainly no "wow" factor. In fact, I found the food a little on the salty side & repetitive, especially at the "Lido". Again, I found the service at the Lido & in the dining room to be very good. I don't really enjoy "Broadway" type productions, but I did like the "sandman" from New Zealand & Patrick McMahon the Australian musician. A comment about the gym. For those who like to use the free weights (dumb bells), there are cabins situated under this station, as such you have to place your weights down VERY quietly, or else. This station should be moved. A couple of comments respecting the ports in Papua New Guinea (PNG). We were led to believe that PNG prerfers passengers spending in PNG kinas, as the Australian, let alone US dollar was hard for the locals to exchange back to kinas. As such, Holland America brought in someone to convert your money to PNG kina (1 USD = 3.36 kina, 1 AUD = 2.39 kina, Jan./19 rate). Understandably, for this service, you will not be getting a good, let alone, a best rate. I was a little disappointed that when we attended a ship's shore excursion, most if not all the arts & crafts were in Australian dollars. A little more lost money in conversion, albeit small, but still another lost. Just saying. The locals on the islands that we visited in PNG were friendly, even if no purchases were made. The port of Gladstone, Queensland was a new stop for Holland America. During cruise ship season, a local market is set up about a 5 minute walk from where the ships are docked. The locals makes this as a day out there and were friendly & happy to see us. We docked on a Sunday, a day where most things were closed in town. Not knowing this, we purchased shuttle tickets for $30 pp, from the ship to go into town. You would have thought Holland America ought to have known that most, if not all things were closed in Gladstone on a Sunday. Just saying, again. Read Less
8 Helpful Votes
Sail Date: September 2018
We chose to do this 38 day cruise from Vancouver to Auckland because it we had wanted to cross the Pacific and also visit New Zealand. We have cruised on Noordam about 5 times so we’re aware she is in need of refurbishment and ... Read More
We chose to do this 38 day cruise from Vancouver to Auckland because it we had wanted to cross the Pacific and also visit New Zealand. We have cruised on Noordam about 5 times so we’re aware she is in need of refurbishment and although parts were tired the ambience mostly made up for this. What we didn’t expect was the amount of infections throughout the ship. It was obvious from any of the communal areas that chest infections were rife. My husband caught it 5 days out from Vancouver, then I caught it, folks nearby at dinner had repeated visits to the Medical Centre and found many others there the same, some being confined to their cabins. 6 weeks on my husband is still coughing it is a virulent bug and one wonders what action is taken on board to ensure infection is not spread. On the good side the staff are mostly cheerful, friendly and go above and beyond to give passengers a great cruise. Sadly this time it was marred for us Shore excisions were overpriced and shuttle buses expensive and in the case of Samoa non existent! Entertainment by Ship’s singers and dancers is not nearly as professional as on previous cruises and very loud. We may be seniors but we are not deaf! Disembarkation was well organised. Read Less
5 Helpful Votes
Sail Date: September 2018
We were on only the first part of the cruise and got off in Hawaii. I knew the ship was not new but I found very little wear and tear. The food was good, not exceptional, except for the Mariners lunch when ONO was offered, The travelers ... Read More
We were on only the first part of the cruise and got off in Hawaii. I knew the ship was not new but I found very little wear and tear. The food was good, not exceptional, except for the Mariners lunch when ONO was offered, The travelers were mostly seniors. The young people were polite but i think disappointed with the slow pace, I was with the one in four using a cane! The staff and travelers were all polite and friendly. Those staying on to do the entire 38 days settled in with knitting, books, etc. Very little was offered so the seats filled long before the few events. The lei making was well attended so only enough flowers to make a halo lei. The observation deck is the highlight of the ship. Nothing but ocean on this cruise but it would be a delightful way to cruise Alaska. I did not want to fly both ways to Hawaii so the cruise fit my needs. It is open ocean most of the way. I loved the rolls and dips from the swells.Our cabin, guaranteed balcony, was 4005 just three cabins from the aft. This meant lots of walking to the food on the opposite end of the ship. We had a little of the entertainment noise from the deck below but it did not disturb us. Sailing into Honolulu just at sunrise was beautiful. The city light were still on as the sun came up. The doors were opened on deck 4 for the arrival. Many passengers scurrying past our door! The lack of daily activity was my only complaint but I knew that ahead of time. Read Less
Noordam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 2.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 0.0

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