820 Holland America Noordam Cruise Reviews

To seem Denali after missing it 19 years ago. It was well worth the wait. Train trip from Anchorage was stunning. Experience, overall, was enjoyable. Noordam shows its age but service was excellent along with destinations. Ship's ... Read More
To seem Denali after missing it 19 years ago. It was well worth the wait. Train trip from Anchorage was stunning. Experience, overall, was enjoyable. Noordam shows its age but service was excellent along with destinations. Ship's officers were first class. Shows were disappointing. Comedian was best by far. Tours tended to be very pricey. Lido Deck food could have been better. Not too many choices, way too crowded. But not having gym open after 9 p.m. was something I still can't get over. Nobody's going to walk off with a treadmill. Individual efforts by staff were appreciated, but having to have a cabin drain unclogged on first night (11:30 p.m.) after a 10-hour bus ride and a 45-minute check-in process were upsetting, but drain issue was resolved that night. Onboard shops could offer more selection. Getting off in Vancouver was the best organized of any cruise line we've traveled. Read Less
Sail Date September 2017
We chose this cruise because of the overall itinerary (triple Denali followed by 7 day Southbound cruise). Overall we had a wonderful vacation but there were reservations. 1. Denali was a bit of a let down - our booking was supposed to ... Read More
We chose this cruise because of the overall itinerary (triple Denali followed by 7 day Southbound cruise). Overall we had a wonderful vacation but there were reservations. 1. Denali was a bit of a let down - our booking was supposed to include a 7 hour Wilderness Tundra tour with a snack included but just days before we flew out we received an email saying this had been changed to a 4 hour Natural History tour with no snack. The revised tour covered a much smaller part of the park & didn't go to the parts where most of the wildlife was likely to be. We had to start at 6AM and it didn't get light until after 7 so the first hour was in darkness. We did see 3 bull mooses but the first was while it was still dark, the second would have been good except the driver kept moving the bus so we were unable to get any good photos and the third we didn't stop for because of the amount of cars around it (apparently our trip was during the lottery period when cars are admitted to drive throughout the park. We were given strict instructions not to even put an elbow out of the window so as not to disrupt the wildlife but apparently this didn't apply to the car occupants who were out of their cars walking around in the open) 2. Our cabin was right next to an elevator which would not have been a problem if it wasn't for the 'bing bong' every time it stopped on our deck - even this would have been OK if they had only turned it down overnight! 3. Sleep was further disturbed by the air conditioning unit immediately above our bed! We tried to get this turned off (you really don't need it in Alaska especially overnight) but this was also found to be impossible 4. After a couple of days we checked our statement to find $13.50 per person was being added as a 'management charge'. We were under the impression that service etc was included but apparently not so this was a large & unexpected payment. 5. On around the 5th day we had a 'mini bar' item added to our account which we hadn't used. Strangely so did other cabins and we never did manage to get it explained or removed! 6. We celebrated our Silver wedding anniversary on board & I bought the 'Happy Anniversary' package as a surprise for my wife. Generally this went well but part of this was supposed to be a photo. I asked the front desk about this & was told I could go to the studio & get a photo taken so went to them after a few days to make arrangements. There I was told I had to use one of the 'candid' ones taken during the week & it was suggested we had one done during the Gala evening. We duly had this done then went to collect the next day only to be told the one we had posed for wasn't one of the 'candid' ones so we couldn't use that (apparently the 'candid' ones are taken at the table although this was never offered). We ended up having to pay an extra $20 to get one we were happy with. Overall the staff were superb & we were very happy but it is often the little quibbles & unexpected extra charges which are remembered. Holland America could do well to copy some of their rivals who include service charges & honour their commitments. We were particularly pleased with the dining staff in the Vista & Pinnacle restaurants who looked after us magnificently - especially on our anniversary. Read Less
Sail Date September 2017
Free drinks with the HAL means a poor choice of low quality wines with excellent food. This is not a good combination. Even with a group of 7 guests ( 7 x $ 9 = $63) they do not offer you to order a bottle or 2 with a better quality. ... Read More
Free drinks with the HAL means a poor choice of low quality wines with excellent food. This is not a good combination. Even with a group of 7 guests ( 7 x $ 9 = $63) they do not offer you to order a bottle or 2 with a better quality. The free drinks package means 15 drinks. Max per drink is $ 9. They don’t offer you the premium package if you booked explore 4 in advance !. For a suite if you don’t take explore 4 they offer you a $ 500 discount, which in our case is a better deal. The problem with the shops on boards is that the assortment is similar on all Carnival ships ; little choich for men. The hotel in Anchorage was far below the standard of the HAL, especially when you booked a pinnacle suite. In our suite we were surpised with polished shoes from another suite and the same with laundry, but then 2 times. The pinnacle suites on the HAL re just twice the size than a balcony stateroom and that's it. Not really a suite like with other cruise companies like Celebrity and Oceania. Regards, Peter Read Less
Sail Date September 2017
We chose this cruise because the starting price for a two week cruise was less than a one week cruise. By the time it all added up, it was $1700 Canadian dollars for the two weeks....about $14,000 US for two weeks Vancouver to Alaska ... Read More
We chose this cruise because the starting price for a two week cruise was less than a one week cruise. By the time it all added up, it was $1700 Canadian dollars for the two weeks....about $14,000 US for two weeks Vancouver to Alaska round trip. I really liked that they have a lot of choice in Vegetarian food. Even the Kosher menu had 6 vegetarian main courses. The Lido had a lot of vegetarian choices also. My favourite was the portobello mushroom burger with edam and cheddar cheese and avocado. It took a couple of days for them to get up to speed, we thought. The naturalist who was advertised to be on deck at a certain time, apparently never got on board the ship and it was never announced. As well, the games were not out where they were supposed to be and although guest services said they would send someone to bring them out, that person never arrived. But after these glitches, things were pretty great. The thing that was missing was the entertainment that is so much fun on a Princess Cruise. Although we loved the violin/piano duo (Adagio), we didn't enjoy the B.B. King Blues Band, or the jazz quartet - neither of them seeming that authentic. We would have liked more game show nights. Also there was too much piped in music in the halls, library and crow's nest. The comedian was excellent, and it is not easy to do such a clean show. We loved getting on and off in Vancouver - very convenient. So...all-in-all...great food, wish there was more entertainment. Read Less
Sail Date August 2017
The stateroom, amenities and food were excellent. The entertainment and activities were a bit disappointing, but the primary purpose of the cruise was to see Alaska, not participate in shipboard activities. The entertainment was ... Read More
The stateroom, amenities and food were excellent. The entertainment and activities were a bit disappointing, but the primary purpose of the cruise was to see Alaska, not participate in shipboard activities. The entertainment was adequate. We took advantage of the casino, the Piano Bar and the Adagio classical presentations, as well as informative talks about Alaskan flora and fauna, an overview of Glacier Bay and the Native American culture. The trivia games, bingo and America's Test Kitchen were on our tentative itineraries, but we had so much to do that we never made it to those venues. Unfortunately, we had a sick traveler on our day in Glacier Bay. Seeing the ship's doctor, cancelling the remainder of the trip and getting ourselves home was a nightmare I will never forget. Although we had the Platinum Protection program, we had to pay for all charges up front (over $3,600) and then file a claim. Three days after our return, I'm still waiting for claim forms. Additionally, I did not make it home with a large jewelry item purchased in AK. I believe it was taken from our cabin during the cruise. In short, this cruise was very costly and did not end well. I would advise any U.S. senior citizen to take a cruise on a domestic cruise line. Holland America is a foreign line, and medical crises are a real issue. I will say that the doctor was competent and helpful, so there is quality healthcare. However, Medicare doesn't pay the bill in most instances, so if you did not buy the Platinum travel insurance, the treatment will cost quite a bit. Read Less
Sail Date August 2017
NOORDAM REVIEW We recently returned from a 14 day cruise to Alaska on the Noordam, return to Vancouver. Unfortunately the weather was poor throughout most of the cruise, however we have done this cruise several times before so our ... Read More
NOORDAM REVIEW We recently returned from a 14 day cruise to Alaska on the Noordam, return to Vancouver. Unfortunately the weather was poor throughout most of the cruise, however we have done this cruise several times before so our focus was more the ship than the destination. We sailed on the Noordam two years ago for a 39 day trip so it was interesting to see what, if anything was different. EMBARKATION We were asked to board around 2 p.m. to allow the crew to do extra cleaning due to several cases of Noro on the previous cruise. Embarkation was much slower than we have previously experienced, due I am sure to this later time frame. We did use the Nexus/Global entry line which was well marked but did not get through any faster than the regular line (only one customs officer in theNexus lane). CLEANLINESS AND SHIP CONDITION Obviously the ship was spotless due to Noro concerns, however we sailed this ship two years ago and it was spotless then too. The ship seems to be undergoing constant upkeep, everything is shiny and with the exception of some furniture the ship is in good condition. FOOD AND SERVICE The food in the dining room was excellent, particularly the pasta dishes. I don't eat much meat, but DH was quite satisfied. One exception was the wild salmon which was poor...my suggestion is that if you can't find or properly cook good salmon in Alaska you shouldn't put it on the menu. The Lido buffet however was big disappointment...limited selection, poorly prepared and poorly served. I did like the set up of the salad bar, however. After a day or so, we limited meals to the dining room (very good food but service at times was a bit slow). Pinnacle grill was also disappointing, however we were there for lunch, not dinner so can't give a full review. The chicken dish was horrible and we were served on chipped dinnerware. Wait staff were not very friendly and the coffee was cold. Speaking of coffee .... In general it was weak, often cold and of poor quality. If you love your coffee, this might be a real negative. We were glad we had brought some Starbucks instant along. Canaletto was very good and well worth the extra fee. STATEROOM No complaints here, especially since we were upgraded from an inside to outside cabin at no extra cost. The stewards did a fabulous job of maintenance and the location midship on deck four was so convenient. The cabin includes a DVD player and you can borrow films from the front desk. Toiletries such as Elemis shampoo, conditioner, soap and body wash were provided. AC worked perfectly and there is plenty of storage room. ENTERTAINMENT Production shows were fairly good, but the singers and dancers were a bit spotty in their performances. There were a few "enrichment" seminars but this trip paled in comparison to what was offered on our previous trip to Australia/New Zealand on the Noordam two years ago. Hopefully this is not a new policy on board to limit these programs. I hesitate to review the other entertainment...I.e. The magician and the comedian, because I really dislike magician/mime/acrobatic acts which seem to be a mainstay of cruise ships. A personal opinion, maybe not shared by others. SPA We didn't use the spa so can't comment. We did use the gym once, but preferred to walk the deck for our exercise. The gym is large and well equipped but wasn't used much. In general we enjoyed this cruise, we were looking for a relaxing, no agenda trip which focused on the ship and our disappointments were minor and we worked around them. Read Less
Sail Date August 2017
It's Alaska. Everyone should make this trip to see Alaska - especially since so much of this cruise is to areas that are difficult or impossible to access any other way. A previously positive experience with Holland America saw us ... Read More
It's Alaska. Everyone should make this trip to see Alaska - especially since so much of this cruise is to areas that are difficult or impossible to access any other way. A previously positive experience with Holland America saw us booking this cruise to Alaska many months ago with them. Our previously experience was in Europe. Sadly we discovered the "passenger profile" of the American cruise is quite different than our experience in Europe. We were notified two days before the start of the cruise (in Vancouver) that this ship had experienced a Norwalk Virus outbreak on the previous segment. This was going to required "super cleaning" at Vancouver, hence a later boarding time. Unfortunately the "super cleaning" did not seem to do the trick. Our cruise too had a big Norovirus outbreak with many passengers renaming the ship the "ms Norodam". On check-in, unfortunately agents had been coached to mislead the passengers - our agent said there were "a couple cases" of Norwalk Virus on the previous cruise. I had already looked at the CDC website and could see that it was in fact 142 cases (and this was subsequently updated to 167). We saw very abhorrent behavior on our cruise - by passengers, and by staff who apparently no longer enforce any standards of dress or behavior. Stay away from the Lido Deck on these kinds of cruises - the low-end passenger and their flocks of undisciplined children were likely a key element in the virus outbreak. This was also alluded to by the ship's captain in one of his daily talks. "Formal Night" in the dining room - we saw shorts, baseball caps, and other downmarket wardrobe and the Maitré d refused to intercept any of them. Is there a better option to Alaska on another cruise line? We'd like to go again sometime, but not in this kind of chaos. Read Less
Sail Date August 2017
Wechose this cruise for the ports and the schedule. turned out to be a lovely week with perfect weather. Captain was excellent at engaging the passengers and helping spot wildlife on shore, etc., to maximize the experience. With an ... Read More
Wechose this cruise for the ports and the schedule. turned out to be a lovely week with perfect weather. Captain was excellent at engaging the passengers and helping spot wildlife on shore, etc., to maximize the experience. With an outbreak of norovirus, every crew member had to help with hand sanitizing at meals, and all activities. The food was plentiful if not inspired, at least in the Lido.....always found something, but it definitely had the look and taste of mass-produced meals. Food and service in the specialty restaurants and main dining room was excellent. Stateroom always clean and service with a smile. Primary complaint was the constant up-selling of everything - from beverages to spa services. Atone point, we tried to purchase a cup of coffee in the Crow's Nest, where they offered a coffee with alcohol in it, but refused to simply sell us a cup of coffee (even though we offered to pay the full price!--we were told we had to go down 7 decks to get it).....a few requests such as that received 'no' and an answer....something that another cruise line we enjoyed did not say. Read Less
Sail Date July 2017
I chose this cruise because I wanted a quieter, more mature cruise. It was a Seattle to Seattle cruise with a 2 day Denali Land Tour add on. We booked the Signature Suite which was quite nice. Lots of extra room, great bathroom with ... Read More
I chose this cruise because I wanted a quieter, more mature cruise. It was a Seattle to Seattle cruise with a 2 day Denali Land Tour add on. We booked the Signature Suite which was quite nice. Lots of extra room, great bathroom with double vanity, shower and a bathtub. Beautiful veranda and the bed was quite comfortable. Our Room Steward was great! I've only sailed on small ships so this was a "big" midsize ship for me and we were testing it out. The staff and crew were wonderful, helpful, nice and friendly. My problem was with the cruise set up and the old and worn ship, definetly in need of a refurbish. The cruise before ours had an outbreak of Norovirus so a strict safety protocol was instituted. I have no problem with safety, I certainly don't want to get sick, but what I do have a problem with is the lack of enough staff to serve the guests. Nowhere was this blatantly apparent but on the Lido deck buffet. We had to wait in line for 10-15 min just to get one cup of coffee. We were not allowed to serve ourselves which is where the lack of staff came in. The lines were horribly long and the portions served very small. If you wanted more you had to wait in that line again and the food was mediocre. After a few days the safety protocols were slackened but we had another outbreak so back to the lines we went. By the end of the cruise we felt like cattle being herded here and there. I do have to say that the Pinnacle Grill was fabulous. On a good note, the weather was amazing, not one day of rain which is unusual I'm told. The ports were interesting and fun as were the excursions. The captain did a great job cruising Glacier Bay making sure everyone on each side of the ship got to see it all. Next we were loaded into motorcoaches for the drive to Denai. It was an 8 hour drive with rest stops and lunch along the way. It was a very long day and th buses were not that comfortable and dirty. Some guests upgraded to the train, which would have been nice to know. The Denali tour was indeed worth seeing, beautiful scenery and abundant wildlife. We stayed at McKinley Chalet which we enjoyed very much. Our room was nice except that there was no air conditioning which made it extremely uncomfortable as it was very warm. Even the fan they provided gave little relief. With the prices you pay for an Alaskan Cruise you'd think they could put in at least a wall unit. After Denali we took the McKinley Explorer to Anchorage. It was a very pleasant trip, beautiful domed viewing cars and a nice breakfast and lunch available in the dining car for purchase. Our tour guide, Jake, was absolutely wonderful. He's a local Alaskan and filled our journey with colorful stories of life in Alaska. I must say he was the best guide we had the whole trip. So our hotel in Anchorage, The Westmark, was old and dated. It felt dirty. I'd rate it a 2 star at best. Our room was nice and large with a balcony overlooking the bay which was great. We ate dinner across the street and it was very good. We had breakfast at the hotel and it was adequate. I expected much better accommodations and was severely disappointed. So would I recommend this cruise line? I'd have to say no. I do not have experience on these big ships but have to say the smaller ships far surpass this ship in accommodations, food and service. Alaska was wonderful and I highly encourage anyone considering going to do it!!!! Read Less
Sail Date July 2017
Cruise back to Alaska with friends. This trip was a much better experience than our 2006 August trip mainly due to the beautiful weather this time. Activities on board the ship are limited so we had a much better experience traveling with ... Read More
Cruise back to Alaska with friends. This trip was a much better experience than our 2006 August trip mainly due to the beautiful weather this time. Activities on board the ship are limited so we had a much better experience traveling with friends. Getting on an off this ship was a breeze. The only reason I didn't show 5 stars was the dining and the fact that the ship is showing too much wear. We were in cabin 4066 exterior fully obstructed view, but knew that going in. We wanted the larger cabin. The cabin offered more room at a better price. Staff was great. We did only one tour with the ship and purchased others on land once we arrived in port. This was our 2nd trip to Alaska and we were very excited as we saw so many things that were not even visible on our previous trip do to clouds covering the tops of the mountains. We also had lower expectations of this trip based on out prior experience, so very pleased with the 2nd try. Read Less
Sail Date July 2017
We were looking for a last minute deal either to or from our home port of Vancouver and this came up. We had never cruised Holland America before and thought that this would be a good chance to try it out. Unfortunately, the week before we ... Read More
We were looking for a last minute deal either to or from our home port of Vancouver and this came up. We had never cruised Holland America before and thought that this would be a good chance to try it out. Unfortunately, the week before we got notice that our embarkation would be delayed as there had been a Norwalk outbreak. That sort of set the tone as we had 72 hours of heightened precautions followed by 24 hours of normal circumstances and the remainder of the trip on precautions again. Of course the precautions affected the cruise experience, but the worst thing was the lack of staff, preparation and organization of the ship's crew in responding to the unfortunate circumstances. We had done an Alaskan cruise before, so we skipped the excursions this time and tried to focus on the scenery and relaxation. We were rewarded with extraordinarily good weather and what seemed to be unexpectedly good food. Overall, a very good cruise, but HA could have done much better in dealing with the Norwalk. They said that is started and spread from the children and we wondered if Norwalk is more common on ships with lots of children or maybe that outbreaks spread faster... Ship was well appointed and being well taken care of. Carpets on stairs were being replaced during the cruise. No obvious signs of neglect. Some of the exercise equipment wasn't working perfectly, but that is pretty normal for any fitness facility. The cabin was one of the nicest we have been in. Larger that expected for the class and in good condition. Lots of storage although strangely, some of the spaces were locked and therefore not usable by passengers. Dining was very good, at least the food was. Desserts a bit less than the rest. Service was variable with two occasions when the food took much longer than usual. Entertainment was worse than average, but passable. One exception was a violin/piano duet that always had an audience for their excellent offerings. Although a partnership with BBC Earth was heavily advertised, there were a few days when there really were no enrichment activities from this reputable source. More promise than delivery. There were less than the usual number of games and trivia (one was advertised, but no staff showed up). Not a big problem for us, but some must have been disappointed. We did appreciate the general lack of hard sell for excursions, drink packages and internet. It was noticeably less than average and appreciated. The room was always tidy and towels replaced regularly, although the towel "art" was almost comical in its patheticness. A waste of time as far as we are concerned anyway, but just don't bother if you can't do it properly. Read Less
Sail Date July 2017
CABIN 10019 -- Small balcony (room for two angled chairs and a miniature cocktail table). Room itself was very small, but there was plenty of storage space for two people, including two spacious drawers under the bed we didn't even ... Read More
CABIN 10019 -- Small balcony (room for two angled chairs and a miniature cocktail table). Room itself was very small, but there was plenty of storage space for two people, including two spacious drawers under the bed we didn't even need to use. Likewise, all of our luggage fit neatly under the bed after we unpacked. In spite of the cozy room, I didn't feel closed in. I have serious claustrophobia and had no problem with the room or the bathroom facility at all. Noordam is a beautiful ship that is showing some signs of wear (it was commissioned in 2006), but is well maintained by an attentive and friendly staff. At meals and in passageways, crew members smiled and greeted passengers without fail. Only complaint about staff is that many do not speak English well and there was some culture/language communication problems at times. Food was above average in the dining room and beyond description in the Pinnacle Grill (more on that later). Only one dining room evening meal was below expectations of your neighborhood Denney's. Most were far better with a variety of gourmet offerings for each course. Salmon was on menu every night but final night, which was trout. Second gala night we had "surf and turf" which was a very generous sized fillet Mignon and a lobster tail, perfectly prepared and well presented. Although drink orders were offered, we stuck with the complimentary water and iced tea at meals and had our own beverages in the room or during "happy hours" where beverages were $2.00 for second drink. We discovered that you have to buy the same drink as your second one AT THE SAME TIME, meaning be sure to ask for no ice (or a canned beverage) if you don't want Coke flavored water for your $2.00 drink. Bar service was excellent in the Crow's Nest, not so much in the Northern Lights lounge where we went for a music trivia contest. The Explorer's Cafe service is very slow during some parts of the day, prompt during others. It's worth a try. While not as good as Starbucks, Pete's or SBC, the drinks are yummy and hot. Very hot. We considered a beverage package, but opted to visit the Safeway Store in Seward to bring our own soda, cream and a small bottle of wine on-board. No problems getting through security with that. Hard liquor is not allowed, but reasonable amounts of soda, juices and wine (750 ml) are permitted. For our next cruise, we may do some math on the beverage plan. It may be worth the extra money to save a trip to the supermarket to bring our own beverages onto the ship. Pinnacle Grill is $35 per person extra and well worth the cost. I made a reservation before the cruise to be at Pinnacle when we were cruising through Glacier Bay on our anniversary. From the opening "shot" of mushroom latte to the amazing surf and turf dinner (four serving size choices included and a jaw dropping 32 oz fillet available for an extra fee), every food item was prepared to standards way above anything we have experienced before. The area is very quiet, in spite of a very large family with several kids at a table nearby. Waiters were not bothersome, but were on hand right away to refill drinks or bring the next course. If you've been thinking about cruising, choose HAL if only for the opportunity to dine at this amazing restaurant. Choose your cabin wisely. We were on the Starboard side of a south bound cruise. In other words, when the Captain came on to announce some cool feature or landmark, we had to find an open space on the other side of the ship or in the Crow's Nest. While we're on the subject of choosing a cabin, we found our 10th deck forward cabin to be one of the best kept secrets. Tucked out of the way, just steps away from the Crows nest and a short elevator ride to the Greenhouse Spa on the Lido deck, this quiet area truly was a retreat from the hustle and bustle of port day passageway traffic. Although as far forward as one can be berthed on a ship, there was relatively little motion until the last night. That made up for the week of restfulness. Sleep is hard to find on a ship, but the bed and bedding are among the best we've slept on. Two full beds joined together to make a queen bed on a stable foundation meant motion from the other person almost un-noticeable. Unfortunately, the pillows were either to "foam rubbery" or too "squishy". If you have room to pack your favorite pillow, it might make this the best night sleep you've had in a long time. ----------- Enrichment activities included among other things, the Windows Workshop. Of little interest to us since we have Macs. But descriptions seemed interesting, particularly those that are platform independent like using OneDrive. Also available were several presentations from America's Test Kitchens, one of my favorite foodie magazines/programs. The demonstrations were great and came with recipe cards and handouts featuring various techniques. They are not interactive as you might expect in a live performance. That may be the way they're done, or it might be because there was an outbreak of Norovirus during this cruise. ----------- Entertainment is HAL's Achilles Heel. What little entertainment they have is poorly done in venues that were not designed for unobstructed viewing or for musical performance. The GOOD: An excellent mashup between the ship's band performing and BBC Earth's wildlife shows was the entertainment highlight for us. Alexander Great's magic show was a close second. I also enjoyed Adagio's performances in the Exploration's Cafe, though I only heard them as I was passing through. Noordam's musicians are top notch. Take the time to enjoy their performances while you're aboard. The BAD: The signature auditorium on the Noordam is the Vista Lounge. At least a third of the auditorium (and almost all of the upper deck 'balcony" area) is obstructed by columns or the ceiling of the upper deck. Two nights, we could see the bottom two thirds of the backdrop. The third night, we sat in the floor area in chairs that must have been reupholstered leftovers from GITMO. Uncomfortable, these chairs had cushions that did not stay put. The UGLY: The cast's performance of "Ever After" is anything but what the title implies... A collection of popular music from the 80s and 90s played as the singers and dancers re-enacted several fairy tales... most at one time. Imagine Snow White and Alice in Wonderland on stage at the same time in full volume. Choreography was large stage performed on a small stage. "Ever After" is only a little worse than a high school musical. I'll give them an A+ for the multimedia backdrop. As far as performance that was poor goes (as described above), the problem was not so much a lack of skill and talent of the cast. Done in a theater designed for such a performance, and with only one -- at the most two closely related concepts, it might be an award winning show. For the seemingly thrown together quality, it gets the "UGLY" award for this cruise. -------------- The Greenhouse Spa is very expensive. However, we splurged and spent money that might have gone to an excursion or two to get their hydrotherapy and thermal lounge package. It is $249 for two people for the full cruise. Normally, it's a great place to "spa away" the muscle tension and stress in a relaxing and quiet space. Quiet, relaxing Earth music plays sometimes (volume and presence is controlled from the women's changing room for some reason). Only one day did we have disruptive people -- a pair of young ladies who were asked to be quiet by an elderly lady who stepped up to enforce the rules that the staff didn't seem interested in monitoring. The thermal loungers are very hot (hotter than water in your friendly neighborhood hot tub). They're not for everyone, but I found them helpful after putting the "luxurious bathrobe" and a large towel down. Signage asks people to limit their use to 20 minutes (in both pool and thermoloungers) and that should be more than enough. Don't be surprised if you find people sleeping on the loungers. They're not breaking the rules on purpose... these things are just that relaxing. The Greenhouse also offers a wide range of spa treatments for both men and women, from cleansing facials to mani-pedi's. TIP: Get your mani-pedi and facial before the cruise. You'll still have money left over for your kid's college education. But if you can afford it, these folks seem to know how to pamper with style. ---------- Public rooms, except for Northern Lights and the Vista Lounge are very nice. Some include prints of famous Dutch Masters' work, statuary and my favorite, wooden carvings at the main dining room. Not only are public rooms well appointed, the staff works tirelessly to keep them clean. This is especially true should your cruise face an outbreak of Norovirus as occurred this time. Crew members -- even the Cruise Director himself -- took on the task of "super-sanitizing" the ship's public spaces and passageways in addition to their normal duties. Other than the Lido, where a careless plate grab from an infected passenger could spread the virus, I felt very safe on board. I've seen little mention on Cruise Critic of the "secret" places one can go for peace and quiet. There are many of those on the Noordam. My favorites were the Explorations Cafe, library and the Crow's Nest. Yes, they can get busy at certain times of the day, but for the most part it's relaxing and quiet... and a nice seat with a great view can almost always be found. ---------- Embarkation and disembarkation were both well organized on the ship end. However, disembarkation took a long time and once through the HAL portion, customs became very crowded, confusing and disorganized. They do not sanitize those spaces like they do the ship itself, and one of us got sick as a result. It's a good idea to wait in your stateroom until your disembarkation group is called. While they let people gather in public rooms to wait for their call, you're bound to find a lot of people anxious to get on to their next destination and with that comes impatience. I was concerned about a tight connection to the airport, but following HAL's process, we got there in plenty of time. TIPS: 1. If you are a U.S. citizen, you'll actually clear customs twice. Once for Canada and again at the airport before boarding. 2. Try to have as little carry on luggage as possible as you'll be asked for your passport, boarding pass and a customs receipt several times throughout. 3. If you have a medical device (such as a CPAP, H-Wave or similar "large electronic device"), remove it from your carryon and run it through the scanner separately. Canada's TSA will make you do that anyway :-) 4. When clearing U.S. customs in Vancouver, have a traveling companion who can watch your luggage while you go through the process. A "convenient" kiosk setup is not convenient when you're trying to manage so much luggage and "ability" gear that you don't have a free hand to tinker with the machines, which can be stubborn if the pages on your passport are a little curled. Which reminds me... The "Handicapped" signs show a wheelchair, which is a universal symbol for mobility impaired. People with a cane, braces or a walker can also use the "Handicapped" line. Which may have made item #4 above a moot point for me. --------- Value for money? Tough call. We booked through a popular online booking engine that offered discounts only to MasterCard holders and was not cooperative in resolving problems. They would refer us to HAL to deal with an issue and HAL would insist that they could not help because we booked with a Travel Agent. The months leading up to the cruise were a hassle, mostly because of this "go ask your mom -- go ask your dad" challenge. It was worth the hassle in the end. But is it worth it economically? Here's a way to compare if you've never taken a cruise: A decent hotel was about $285 per night while we were in transit. Most included Tom Bodett's clean comfortable room with NO amenities. One included the free breakfast that's worth every penny. Add to that meals at around $50 per day while we were in transit -- just average chain restaurant meals not including breakfast. That puts us up to $2,345 if we did that for seven days. That's half what you'd typically pay for the Alaska cruise for two people plus the Pinnacle Grill and views of the Alaska wilderness you can't get any other way. I'd be reluctant to spend that much for the room we had. But if a human travel agent can monitor my booking and get us a good deal on a suite, it would be tempting. Read Less
Sail Date July 2017
We chose this cruise as a way to get back from Alaska to Vancouver. We were hoping for a smaller, less crowded, low-key cruise. What we got was a filthy ship, illness everywhere, change in itinerary, the worst customer service I've ... Read More
We chose this cruise as a way to get back from Alaska to Vancouver. We were hoping for a smaller, less crowded, low-key cruise. What we got was a filthy ship, illness everywhere, change in itinerary, the worst customer service I've every experienced, really lame entertainment - I mean the worst!, and did I mention how dirty everything was? The good - our room was great. We had a verandah suite with a balcony. The Piano Bar and the BB King Blues Club was a blast. Our room stewards were amazing and we left them a very large tip. And now for the bad. I feel terrible writing all of this and hate to be a person who complains, but I'm hoping to warn people before they choose this cruise line or maybe catch the attention of HAL to make some changes (I did fill out their customer service survey, but didn't get a response). Be warned - this is not a young persons cruise. We are late 30's early 40's and I would not recommend this cruise to anyone under 70 - or hip and fun 80/90 year olds. You will be bored, hungry, and disappointed. The food selection. We've cruised before and were treated to wonderful food, awesome buffets, beautiful dining room experiences. This was the lowest quality food I've experienced, very little selection, terrible dining service, and very limited meal times. You know when they say that you can eat any time you want on a cruise? This is not the case on Holland. The food times are hit and miss and even then, there's very little selection. One evening I was really hungry so I went down to the Lido. I was told by one staff when the Lido was going to be open. I went down there and there was nothing available except the pasta bar. When I asked a group of employees about when it was going to open, they first half ignored me as if they couldn't be bothered (they were standing in a group just hanging out). Finally, one just told me the pasta bar was the only option. We gave up numerous times and tried to get room service. Well, half of the time no one answered and once you could get through, it would take over an hour to get the food. Half of the orders weren't even correct. I'm literally not exaggerating. We tried the dining room. We had one good night of dining on our 7 day cruise. One night, we were completely forgotten about. With HAL, you have to give them your entire order at the beginning of dinner. On other cruises, you could try anything you wanted and even order more of something if you really liked it. This is not the case on HAL. We ordered espresso to go with dessert. Well, they brought the dessert, and then about 30 minutes later brought over the coffee. Oh well. The food selection seemed to be kind of the same every night. Heavy meat, mashed potatoes and limp veges. There was a salad bar and that helped a little. There were very few dessert options and the pizza was sub par as well as their hamburgers on deck. I still don't understand how they can mess up a hamburger bun. For lunch there were pre-made sandwiches. That's right - nothing to order, you were at the mercy of what they decided to prepare that day (I'm lactose intolerant and literally went hungry and lost weight on this cruise). We tried to eat at the dining room for lunch one day and we missed it because they closed at noon. I felt the meal times and food selection catered to...hmmm...an older crowd. Mushy traditional food options felt retirement-homish. In one of the bars, the tables were filthy, there were empty glasses everywhere and we couldn't get any service, not even at the bar. We were told that we had to wait for the waitress to come around. After quite a wait, she finally came over (it was not busy at all), took our drink order and while she was leaving, we asked if she could take the empty glasses from our table. She acted completely put out, picked up the glasses and literally left the used napkins. There was no attempt to clean or wipe the sticky dirty table. We had to hold our drinks because it was unsanitary to put them down. One morning we bought coffee in the coffee shop before we got off the ship at a port. While we were getting off we were told that we couldn't take it with us. They never mentioned this at the coffee shop where we had just gotten the coffee (backpacks and gear clearly indicating that we were headed on shore). There was no apology, we were rudely told to dump it. We were given some lame excuse about the noro outbreak. Ok, no problem, but put up a sign at the coffee shop if that was the case. Interestingly, we were able to buy a bottle of water to take on shore right at the same place. $10 wasted! I went to the spa - which was ok. Not great, but ok. The waiting room didn't have any water or anything to drink. They claimed it was because of how many sick people were on board. Great! I was really thirsty after being in the sauna before my massage and mentioned this to my massuse who just said - sorry. I'm so glad I paid over $200 for this "luxury" spa experience. They could have put out some bottled water. The icing on the cake - they gave us the wrong disembark tag - 3 times! We had even booked our ship to airport transfer with them and filled out all of the paperwork and they still gave us a time that would make us miss our flight. After 3 visits to the front desk, I finally lost it. I demanded the earliest time, demanded that they refund our transfer fee, and we kept our suitcases and left as early as we possibly could. Thank goodness we did because this was the only way we were able to make our flight on time. They could care less. I've never felt more relief than getting off this ship in Vancouver. I could feel my whole body relax. We are both professional kind patient people (I'm a counselor with an advanced degree who works with children and families). I felt like we were on the cruise from hell. My biggest regret was not getting off in Juneau and flying home early. What a waste of money. Read Less
Sail Date July 2017
I chose this cruise because HAL is reported as one of the best cruise lines for Alaska and I wanted to try a smaller ship. I looked for long port times and I heard that HAL always gets the best dock in town. I enjoyed Alaska and I ... Read More
I chose this cruise because HAL is reported as one of the best cruise lines for Alaska and I wanted to try a smaller ship. I looked for long port times and I heard that HAL always gets the best dock in town. I enjoyed Alaska and I would consider another Alaskan cruise in the future. The Noordam was disappointing and "just average" to me. The ship is dimly lit with low ceilings. Signage is small and the cruise just didn't seem to have much "life". Entertainment in the main theater was average and even had entertainers repeating during the week. I spent more time listening to Adagio and in BB Kings. Food was average and staff/crew didn't seem very friendly or energetic. As a solo traveler, I've had much better ship experiences on another cruise line. Noordam did take me to Alaska which is what I planned. I will say that HAL seemed to do a good job on the transfers after my cruise which was the train to Anchorage and transfer to my hotel and then transfer the next day to the airport. I have to wonder what my impressions would have been had I done Denali and a cruise with HAL. HAL may excel on the land tour portion. Read Less
Sail Date July 2017
My wife and I, ages 38/40 are first time cruisers. When looking for cruises we didn't want a "party cruise" nor one that had a bunch of kids running around. We booked through Costco travel (which as a member you get great ... Read More
My wife and I, ages 38/40 are first time cruisers. When looking for cruises we didn't want a "party cruise" nor one that had a bunch of kids running around. We booked through Costco travel (which as a member you get great deals and on ship credits to spend on gifts, clothes, alcohol and food at the two places where you have to actually pay extra to eat). Found the ms Noordam, about 1900 passengers. Let's begin the review: The Ship: overall very clean. The workers were always visible, asking if we wanted any drinks, etc out on the decks. They're very observant of the passengers and every single person always said good morning, afternoon, etc with a smile. The boat isn't huge like others that I've heard about. Maps were laid out of the boat in front of each elevator so you always knew to go either left or right to get to wherever you were heading. Stateroom: We stayed in the ocean view stateroom on the port (left) side of the ship. Be sure to look in advanced as to where you're cruising to know which side would have the best views. Luckily for us we travelled through the inner passage so had beautiful sites on either side, but there were a couple days that all we saw was wide open ocean and the other side saw pretty mountains. We weren't in the rooms much so I guess it didn't bother us much, but I will be sure to check the actual voyage next cruise to determine port side or starboard side. The room attendants were awesome. greeted us every day (by name). Dining: There are quite a few places to eat on the ship. Two of which are open at specific times and you have to pay extra to eat there. It's easy to make reservations if you want, but my wife and I ate at the Lido every meal (breakfast, lunch and dinner). The variety was phenomenal and food was really good. Every night for dinner they had some special (surf and turf, filet and lobster tail, king salmon, prime rib, leg of lamb). There are other lines that are open all the time (pasta line, salad and a regular hot line). For breakfast I recommend the crepes! Those were fantastic. My wife says the omelets were the best she's had too. NOTE, if you want any beer or wine during your meal, that is extra. They just swipe your room card and charge it to your room, easy enough. We ordered in-room dining one day for lunch. Fast service and free of charge. Entertainment/Activities: There's plenty to do and see on the boat. I think many of the activities were geared more towards the "older" crowd but we enjoyed them just as much for us. They offered Bingo, some trivia nights, definitely casino stuff, art, and some digital windows workshop that we did not attend. The shows were ok. The cruise singers/dancers were fair. If you're expecting some broadway talent or Vegas show you will be sorely let down, but for the most part, the shows were good. Had a comedian and magician perform twice each as well. Nothing bad to say about them. The comedian was "clean" with his jokes even though there were very few kids on board. Service: Top notch 5-star service all around from housekeeping to food service to front office staff. Ports and excursions: These ports are small! We booked our excursions through Costco when we booked our cruise so we didn't look at the excursions that the actual cruise offered. Ketchikan - do the rainforest and raptor center tour. pretty cheap and really informative if you like nature. Saw tons of bald eagles and salmon swimming up stream. Also, saw some sea otters out in the waters across the way. Juneau - tons to do here. We went on a whale watching cruise on a 12 passenger boat. Definitely the highlight of the cruise. Up close and personal with a humpback whale. Literally came up and dove 20 feet from our boat. Got great pics as well as saw two pods of Orcas swimming and a group of porpoises that kept swimming around our boat jumping out of the water putting on a show for us. It was almost like we were on a ride at Sea World with all this happening around us. Skagway - Very, very small town. 1 main road. My wife and I walked the entire town in 30 minutes. Took a tour bus tour (I recommend this rather than taking the white pass train). Saw so much more on the bus and able to make stops to get out and take pics. Had about 14 hours here. Wish we would've done another excursion. Overall Cruise experience: We loved the cruise. Everything about it was great. If I had to pick something that was not expected would be that the cruise was definitely more of an older cruise clientele. There were plenty of cruisers our age and some families with children in their teens, but I would guess 70% of guests were in the over 60 range. So if you're looking for a cruise that is more lively and a big night life, this is not the cruise for you. If you're looking at being able to enjoy a different part of the world in a more quiet sense and being pampered the entire time, then I highly suggest looking more closely into this cruise. I think this would be a fantastic family cruise for married couples and their parents. Another note, no extra tipping is required. All tips are added into every purchase and tipping housekeeping was added already into our cruise costs. However, if you do any excursions, those tips are not included in the costs. We tipped about $20 per guide we had on the tour. Our whale watching tour had the boat captain and a naturalist on board to share all information about where we were and what we would see, so we had tipped both the captain and naturalist $25 each. They both were really good though. Read Less
Sail Date July 2017
The ship needs a little sprucing but is due for dry dock this fall. The service and the meals were excellent as usual. The ship is lovely, newer and well planned. We loved the cruise. The last 2 weeks, the rain and fog had been present ... Read More
The ship needs a little sprucing but is due for dry dock this fall. The service and the meals were excellent as usual. The ship is lovely, newer and well planned. We loved the cruise. The last 2 weeks, the rain and fog had been present daily but for us, things changed and the temperature was very good for the whole week. The embarkation was a breeze and there was no crowds on the ship during the week and we never had to line up except briefly at some more popular food stations in the Lido. Entertainment was varied but a bit weak. The BBC films and special activities were the best. Everybody did a good job. The cruise was pleasant and we enjoyed ourselves. We went to the Pinacle and Canelleto and enjoyed both venues with local specialties of fresh fish and gorgeous steaks. The staff everywhere did their utmost to please us. There were amost 200 children on board but we hardly saw them and they never bothered us. All were well behaved. It was one of our best Alaska cruise so far. Read Less
Sail Date July 2017
My wife and I are 3 Star Mariners on Holland America and have taken many Holland American cruises since 1978. They have always been great, memorable cruises. My wife had been wanting to visit Alaska and Denali. This seemed to be the ... Read More
My wife and I are 3 Star Mariners on Holland America and have taken many Holland American cruises since 1978. They have always been great, memorable cruises. My wife had been wanting to visit Alaska and Denali. This seemed to be the perfect cruise. We left the Vancouver Port on Sunday,and cruised the inner passage all day Monday arriving in Ketchikan the following day. Ketchikan was a quaint little town that we just walked around enjoying the surroundings. A couple of days into the cruise, I didn't feel well and visited the ships doctor. She diagnosed and treated me for constipation. We then visited Juneau and traveled on to Skagway. We didn't participate in the shore excursions that we paid for since I was still feeling ill. I visited the ships doctor again and was told to continue the treatment she had previously prescribed for the constipation. . We were scheduled to travel the Inner Passage the next 2 days viewing Glacier Bay and arriving in Anchorage 2 days later with no scheduled stops. I felt pretty bad and thought that I might have had to have an emergency evacuation while we cruised for those 2 days if it got worse. I tried to get a plane out of Skagway with the conceriege's help so I could get to my own doctor in Alabama. No planes were available so we had to take a ferry back to Juneau to catch our flight to Seattle, stay overnight, and finish our trip to the East coast the following day. When we got home I visited my doctor who diagnosed me with a respiratory infection. He gave me a shot in the office and prescribed additional medications. I felt much better the next day, enough so that I could have continued with the cruise if I had been correctly diagnosed by the ships doctor and received the same treatment on board the ship. I called HA and explained the situation to them and asked if they would provide me credit for a follow-on cruise. They said that since I decided to discontinue our cruise, which was not authorized as an emergency by the doctor, they did not feel responsible. They said I should have gotten trip insurance. NOTE to Cruisers- Trip insurance will not provide any reimbursement when the ship's doctor did not call for an emergency evacuation or recommend the passenger discontinue the cruise. BEWARE-you can pay a lot of money for trip insurance and not get one cent in return if you felt it was an emergency but the ships doctor did not agree that you should discontinue the cruise. My last great cruise on HA was in 2006. This is not the same Premier Cruise line it once was. It has deteriorated greatly since being acquired by Carnival Corp. If I had known that when I booked my cruise I probably would not have used Holland America since I had cruised on Carnival one time and was so disappointed that I said "never again". NEVER again will I cruise Holland America, nor will I ever recommend them. Read Less
Sail Date July 2017
This is our 5th Alaska cruise. We love going to cool and beautiful places in the hot summers back home. We usually go up and back from Vancouver, which is wonderful. This time we flew to Anchorage, spend a week there and in Seward and took ... Read More
This is our 5th Alaska cruise. We love going to cool and beautiful places in the hot summers back home. We usually go up and back from Vancouver, which is wonderful. This time we flew to Anchorage, spend a week there and in Seward and took the Noordam south to Vancouver. it was a wonderful experience, the best we have had. The ship was comfortable and very enjoyable. We upgraded to a Signature Suite for the first time and that gave us a larger cabin (we previously only stayed in a Veranda cabin) that we really enjoyed: 2 sinks in the bath, more cabin room, larger veranda, etc. We found that eating breakfast and dinner in the dining room was great, more personal, better food, and kept us out of the highly competitive Lido dining. We asked for and got the same table each evening so that meant our serving staff got to know us and we got to know them too. We loved the fact that HAL gave us a full wrap-around walking deck that we could enjoy each day. Three times around the deck was one mile, and the beauty of the surroundings made walking a few miles really easy. We love going to Glacier Bay with the National Park rangers on board and that is something everyone who cruises this way should enjoy. This was the first time we had stopped in Haines, instead of Skagway, and that too was a surprising joy. We rented a car from Captains Choice rental cars and struck out on our own day of discovery. We saw lots of whales and wildlife on our shore excursion out of Juneau, and suffered through another required day in Ketchikan. Every cruise stops there and it is crazy busy. The Noordam needs a bit of refitting and I understand that is planned. But overall, this was a great ship and a great cruise. Read Less
Sail Date July 2017
My husband and I just returned from an HAL Alaska land/sea cruise aboard the Noordam. Seeing Alaska is very ambitious and something we could not have navigated on our own, there is just too much land to cover. I think the two-week package ... Read More
My husband and I just returned from an HAL Alaska land/sea cruise aboard the Noordam. Seeing Alaska is very ambitious and something we could not have navigated on our own, there is just too much land to cover. I think the two-week package met many of our needs. However, I didn’t find it a perfect experience To start with our first hotel in Fairbanks was the WestMark and it was DISGUSTING. We slept in our clothes on top of the bedding. For the first two days much of the group could only talk about how gross our accommodations were. We were convinced we made the biggest mistake of our lives booking this tour. Fortunately, things got better. As with all organized tours, there has to be a spirit of compromise. We didn’t find everything interesting but we were part of a group and it wasn’t all about us. The staff was great with the luggage. We would leave our luggage outside in the morning and always find it waiting in our room at the next stop. This was great because we packed a lot, (Alaska was really part of longer vacation). We paid for a breakfast package and that was a good investment. But at our last hotel we had to pay for a breakfast because the hotel said they were not part of Holland America’s network. I can afford it and I don’t really care too much but I was told all the breakfasts were included and it wasn’t. The once we boarded the ship we were able to settle in and unpack. The ship itself is getting old around the edges and can use some TLC. There was some good talent at the venues. The cabin attendants were attentive and hardworking. The food was only mediocre; nothing was great. I also hate waiting on line for food so the Lido didn’t do it for us plus the food there reminded me of an average college cafeteria., You could get a decent omelet but lousy fruit, bacon and sausage.. Also, as members of the Starbucks generation, we love strong coffee; there wasn’t a decent cup of coffee available at any of the restaurants on board. We used to buy coffee and add two shots of espresso to make it acceptable. The main dining room and the other two speciality restaurants were better (still not great) and we would have returned to each one but we couldn’t get another reservation at either of them. In summation, I don’t regret the trip because I saw Alaska but I will explore other cruise lines before I cruise again. Read Less
Sail Date July 2017
The embarking process was very organized. Our bags were waiting for us at our room. Service was awesome in dining rooms and cocktail lounges. I am a late night person and would have like to have the lounges open late. Room service ... Read More
The embarking process was very organized. Our bags were waiting for us at our room. Service was awesome in dining rooms and cocktail lounges. I am a late night person and would have like to have the lounges open late. Room service and front desk crews were friendly and helpful. The food quality and selections were above expectation-all plates were prepared as requested. The wait staff accommodated all requested changes to substitute menu items. The staff was able to arrange a table for our entire party (8) each night of the cruise at the same time, having the same waiter enhanced the dining experience. Housekeeping on the boat was excellent everything was kept clean. The quality of the entertainment was very good, but repetitious each night. The shore excursions were informative, the tour guides were knowledgeable and made the excursions interesting. My expectations for the cruise were high and the crew delivered. Holland America stressed the importance of good hygiene during the cruise that helped insure a safe and healthy trip for all. We would travel again with Holland America Read Less
Sail Date July 2017
This was our first cruise, and first time in Alaska, and both were amazing! The land tour was the first part of the trip, and the highlights of that tour were spending a day in Denali (recommend hiking the Savage Alpine Trail) and the ... Read More
This was our first cruise, and first time in Alaska, and both were amazing! The land tour was the first part of the trip, and the highlights of that tour were spending a day in Denali (recommend hiking the Savage Alpine Trail) and the train ride from Denali to Anchorage. Excellent tour guides made the transfers from city to city fun and informative. Once on the ship, the embarking process was very organized and our bags were waiting for us in our room. Service was excellent in the dining room and at the cabana, and the food in the main dining room was delicious. The cabin stewards were great and fixed a couple of problems with our inside cabin right away (plumbing and air conditioning issues). We also loved the "towel animals" that greeted us each night! For entertainment, we really enjoyed dancing to the BB King All Star band, the games and books in the Explorations Cafe, and our cabana. We didn't book any excursions through the cruise line, but we enjoyed all the ports. Overall, great service, yummy food, and fun live music to dance and listen to made this cruise a fantastic experience for this 30-something couple! Read Less
Sail Date July 2017
Picked this trip for Itinerary and HA reputation. We have cruised many times and this by far was one of the more expensive and least favorite. Fortunately Alaska is beautiful so the HA did not affect that. Sea days and lack of ... Read More
Picked this trip for Itinerary and HA reputation. We have cruised many times and this by far was one of the more expensive and least favorite. Fortunately Alaska is beautiful so the HA did not affect that. Sea days and lack of activities left for boring, wasteful time on the cruise. Bar tenders acted as though they were put out to get as drink and overall service was weak as they already are guaranteed their gratuity. Getting on and off the ship was well organized so that was good. The land portion was good, primarily because of the train and Denali park trip inside the park. The accommodations were just ok and pretty much on your own to figure out what to do. We did like the package f r purpose for complete laundry for the week. Thought it was fair and good. We did enjoy the comedian and magician they had on board. Casino was small but decent. no place to really dance as the house band would only play a 45 min set Rate the cruise and HA about a 3-4 out of 10 as we typically see at least a 7-8. We have cruised many times in many itineraries internationally Read Less
Sail Date July 2017
Have wanted to do an Alaskan cruise for years and this was just the right time for us to do the cruise. From planning the cruise with our travel agent, to embarkation, after the "land portion", to debarkation everything was well ... Read More
Have wanted to do an Alaskan cruise for years and this was just the right time for us to do the cruise. From planning the cruise with our travel agent, to embarkation, after the "land portion", to debarkation everything was well planned and taken care of. No worries and no stress made for an awesome vacation. Stateroom was just the right size for the 2 of us and what can one say about the food --------- AWESOME! Our nightly visits to the "dessert bar" on the Lido deck should be the telling factor of how we enjoyed this cruise. We could hardly wait in the late evening (early mornings some times) to return to our cabin so we could find out what "towel animal" would greet us. From the cabin stewards to the dining room staff everyone is awesome and you are well taken care of and pampered to the maximum. Read Less
Sail Date July 2017
What a wonderful cruise. We went to Corfu, Santorini, Sicily, Croatia, Turkey, Athens, Rome. So many wonderful places. Used Viator.com for shore excursions and was terrific. They guarantee to get back to the ship on time. Private ... Read More
What a wonderful cruise. We went to Corfu, Santorini, Sicily, Croatia, Turkey, Athens, Rome. So many wonderful places. Used Viator.com for shore excursions and was terrific. They guarantee to get back to the ship on time. Private tours with experts in history made for an awesome tour. Holland America was outstanding. Service was great and food, entertainment was wonderful as well. The flight to Europe was good and Holland America provided transportation to the hotel and then onto the ship, no problems with all the connections. We were able to board the ship early and get settled in the cabin and have lunch before the ship even sailed. Highly recommend getting to Rome, our departure city a couple days before so you can explore it. Did use the ships shores excursions for some trips and they were very good. I would highly recommend this cruise and would definitely do this same cruise again. Read Less
Sail Date July 2017
This was our first time cruising so we have nothing to compare the Noordam to but we have no complaints. The ship seems well maintained, is a good size, and the services were fine. The crew was exceptional. Our children didn't ... Read More
This was our first time cruising so we have nothing to compare the Noordam to but we have no complaints. The ship seems well maintained, is a good size, and the services were fine. The crew was exceptional. Our children didn't particularly enjoy the kids club but did enjoy the covered pool and spa, the DVD rental program. We're glad we booked a cabana for the length of the cruise. The price was a fraction of the cost of a balcony cabin and we were able to enjoy Glacier Bay from our very own perch with a 180-degree view. The service in the cabana was attentive and we were never without food or drinks. The Explorers Cafe was a great place to cozy up with coffee and write. I'm not sure when we will cruise again but when we do, it will be with Holland America. I can't imagine sailing on any of the larger, louder, frenetic lines. Read Less
Sail Date June 2017
Noordam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 3.0 3.8
Family 2.0 3.8
Shore Excursion 3.0 3.6
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.9
Rates 4.0 4.3

Find a Noordam Cruise

Easily compare prices from multiple sites with one click