5 Helpful Votes
Sail Date: September 2017
I would rate the Noordam excellent for the stewards responsible for room, dining, and buffet. The ship was clean, food good and service excellent. BB King club was great. The itinerary, weather and seas were perfect for us. The problem ... Read More
I would rate the Noordam excellent for the stewards responsible for room, dining, and buffet. The ship was clean, food good and service excellent. BB King club was great. The itinerary, weather and seas were perfect for us. The problem with our balcony. An outside vent was so strong in odor we couldn't open the door for even a moment. After twelve days they finally covered it with tape and plastic that took five minutes. It fixed the problem but I still can't believe it took constant phone calls to the front desk to get them to do that. You could also smell the odor in other parts of the ship but not as strong as our balcony. If Holland would have fixed the problem when it occurred I would have been fine. Like I say it took 12 days. Sour note on the trip. Lost a lot confidence in Holland America. Read Less
3 Helpful Votes
Sail Date: September 2017
We only went as far as Honolulu -- 11 days. The ship continued on to Sydney for the majority of the passengers, with some going on to New Zealand. The embarkation was a slow, tedious process involving a couple of hours slowly moving ... Read More
We only went as far as Honolulu -- 11 days. The ship continued on to Sydney for the majority of the passengers, with some going on to New Zealand. The embarkation was a slow, tedious process involving a couple of hours slowly moving forward in a long line. It was a busy weekend at the Vancouver cruise port and the line ups were mostly about security clearance. Wish they could find a better way to deal with it. Once on board the pleasure began. It felt like the entire ship and crew was arranged to suit our relaxation and pleasure. I had a few qualms based on some reports but everything was most satisfactory. The ship was clean and in good condition. Our cabin was small but functional. The food was very good and if you didn't care for something, there was always something else available. I would have liked to see better prepared vegetables and more choice. There seemed to be a vegetable of the day, one day both appetizers and main course vegetable would be green beans, next day, asparagus and next day zucchini. Loved the salad bar and the choices available there. The coffee seemed improved. This cruise had a lot of sea days but there was so much to do, if you so chose. The one board 'Hawaiian ambassadors' offered lei making, bracelet making, hula lessons, ukulele lessons, Hawaiian language lessons, sarong tying lessons -- all materials provided. There were lectures, diverse music offerings, trivia, and sports activities. Best music was provided by the Jukebox Rogues who performed in the Vista Lounge on two occasions. Outstanding! We don't patronize the spa, shops or photographer. None seemed very busy but I suppose they must generate revenue. Really, there was something for everyone. The cruise director and assistant cruise director were friendly and did a good job. I like the automatic print outs of your account available at the front office. We found the service excellent. As we didn't have any problems or issues we only dealt with the front office to change a $20 to four $5s. They were happy to do that for us. I want to provide a balanced review but I have difficulty in coming up with anything to complain about. We didn't see whales or dolphins leaping out of the water for our viewing pleasure in the Pacific Ocean but I don't think I can hold Holland America responsible for that. We look forward to our next cruise with this line. Read Less
Sail Date: September 2017
My wife and I spent 42 days aboard the Noordam, a medium size cruiseship of Holland America Line for about 2000 passengers from Sept. 24 to Nov. 6, 2017. This was just trhe right time for us with pleasant temperatures throughout our ... Read More
My wife and I spent 42 days aboard the Noordam, a medium size cruiseship of Holland America Line for about 2000 passengers from Sept. 24 to Nov. 6, 2017. This was just trhe right time for us with pleasant temperatures throughout our cruise. Moderate autumn weather along the Canadian und US West Coast and the first sea days on our way to the Hawaiian islands, getting warmer and more sunny by the day, hot and more trpical from Hawaii to Fidji and New Caledonia and moderate again along the Australian East Coast, Tasmania and New Zealand. The Noordam is an older (built in 2006) but reasonably comfortable cruiseship with average size staterooms, many with balcony. The ship requires major renovation and refurbishing both at the ship level primarily with respect to the air condition and the sewage system as well as the cabins with often old furniture and worn out carpeting. What we particularly liked during our cruise was the first class service of all of the ship`s staff. Everybody who we met exceeded our high expectations. This relates particularly to the very friendly and helpful room stewards as well as the waiters and their assistants in the various restaurants and bars. The quality and selections of the food were generally good at the buffets on deck nine and excellent during dinner in the main dining rooms on decks two and three including lobster and filet mignon at no extra cost on special occasions i. their gala nights of which they had seven during our cruise. Another great service was their laundry service. We were charged US $ 248 for this service for the entire cruise and had all our laundry done within one day. This service was absolutely super and reliable. But there were also issues which we didn`t like i.e the extremely high charge for WiFi (US $ 0,75 per minute!!), no free drinking water in the cabin (roughly US $ 4.50 for 1.5 litres), very steep prices for shore excursions as well as limited time in most ports. While the Noordam offers excellent shore excursions at higher prices there are however plenty of opportunities to book personal and private tours at bargain prices in most ports in particular in New Zealand where we had longer times ashore. All in all we had a fun cruise and enjoyed our time on the Noordam. Read Less
1 Helpful Vote
Sail Date: September 2017
We chose this because it ended in Honolulu, our home. We sailed from Vancouver and stayed at the Pan Pacific which was right on the pier! I highly suggest that hotel if you are sailing from Vancouver. Bags went from hotel room to ... Read More
We chose this because it ended in Honolulu, our home. We sailed from Vancouver and stayed at the Pan Pacific which was right on the pier! I highly suggest that hotel if you are sailing from Vancouver. Bags went from hotel room to stateroom!!! We were on the Oosterdam last October and November in the Mediterranean and many of the employees were on this cruise so it was like home! They remembered us and what we liked! They will also be on in March and April when we do the other part of this itinerary beginning in Sydney and ending in Honolulu. The ship is definitely worn..."tired" is a better word. We were told it was to be dry docked soon but apparently not for another year plus. We were on the Noordam in 2014 and it was old then and has not been upgraded that we could see. We enjoyed the famous daily Happy Hours, buy one get one for $2...it used to be one dollar...but the servings were small! We normally get a bottle of champagne from the company, nothing this trip! We really felt unappreciated this time from the company. My main complaint was the On Deck For A Cause. I did it last October and it was wonderful. This year we all met before the walk and were offered "refreshments and fellowship" after the walk. After two rounds on the deck (less than a mile) most people had dropped out. I ran and walked and when I finished 3+ miles (it was a 5K) I went in and found everything cleaned up and the place empty! I had to go to a bar downstairs to get a drink of water. Others who finished after me were also surprised. We had been abandoned and only an hour out! What a slap in the face for those of us who did the entre walk! Again, it seemed as tho we were very unappreciated by the higher ups! Read Less
3 Helpful Votes
Sail Date: September 2017
I traveled with my husband and 3 year old daughter on this 4 day re-positioning cruise. We wanted to try a short cruise with my daughter to see how she liked it before booking something longer. Embarkation went well. When I booked over ... Read More
I traveled with my husband and 3 year old daughter on this 4 day re-positioning cruise. We wanted to try a short cruise with my daughter to see how she liked it before booking something longer. Embarkation went well. When I booked over the phone I asked the CSR what time we should be there and he said between noon and 2:30 as the cruise departed at 4pm. We arrived at 1:30pm and there was a giant line up to get on. If I had it to do again, I would have arrived earlier. The ship itself is well maintained. In the rooms and pool areas I would say it's due for a face-lift. We only ate in the Lido buffet, burger & taco bar and room service, no formal sit down dining. The food was great, it would recommend it to everyone. The servers were awesome. We purchased the Signature drink package and that saved us a lot of money. I would recommend that to anyone who wants to have some casual drinks throughout the day. My daughter loved the entire experience. She mostly wanted to hang out in the pool. We tried to take her to the kids club but she wasn't interested. The staff at the kids club was disorganized when we were there and I wasn't impressed. We would do this cruise again because it's close to home for us, cheap and easy to fly back from. Read Less
2 Helpful Votes
Sail Date: September 2017
I chose this cruise because after visiting the interior of Alaska and going to Skagway, I wanted to experience the Southeast and the Inside Passage. My primary criterion for the cruise was to visit to Glacier Bay on a one-way cruise. HAL ... Read More
I chose this cruise because after visiting the interior of Alaska and going to Skagway, I wanted to experience the Southeast and the Inside Passage. My primary criterion for the cruise was to visit to Glacier Bay on a one-way cruise. HAL met those requirements. That said, I was a little disappointed in parts of the cruise, especially the Lido buffet. The food was ok, but the started closing half of the lines with only half of the open time gone. Combining that with the fact that you could not serve yourself but had to be served by the staff, it created some longer-than-expected waits. I had read that the size of the servings was poor, but I did not find that to be the case. If I ever wanted more, all I had to do was ask. I actually had to stop them more from giving too much more often than asking for more. Now to the low-light of the cruise: The Pinnacle Grill. We had to take an 8:00 reservation on the last night of the cruise which might have influenced the service, but it was awful. It wasn't the wait staff; it was the kitchen. They couldn't get the food out in a reasonable time. It took about 20 minutes to get our entree after finishing the appetizer and then 15 minutes after that to get the dessert course. We ordered steak for one and halibut for the other and shared the two. The steak was ordered medium. It came out medium rare in places and very rare (almost raw) in others. We didn't dare send it back; we would have been there another two hours. The halibut I had was not even hot, just room temperature, and was no better than what I've had at other restaurants. All in all, I would recommend that you not waste your money on The Pinnacle. Read Less
7 Helpful Votes
Sail Date: September 2017
To seem Denali after missing it 19 years ago. It was well worth the wait. Train trip from Anchorage was stunning. Experience, overall, was enjoyable. Noordam shows its age but service was excellent along with destinations. Ship's officers ... Read More
To seem Denali after missing it 19 years ago. It was well worth the wait. Train trip from Anchorage was stunning. Experience, overall, was enjoyable. Noordam shows its age but service was excellent along with destinations. Ship's officers were first class. Shows were disappointing. Comedian was best by far. Tours tended to be very pricey. Lido Deck food could have been better. Not too many choices, way too crowded. But not having gym open after 9 p.m. was something I still can't get over. Nobody's going to walk off with a treadmill. Individual efforts by staff were appreciated, but having to have a cabin drain unclogged on first night (11:30 p.m.) after a 10-hour bus ride and a 45-minute check-in process were upsetting, but drain issue was resolved that night. Onboard shops could offer more selection. Getting off in Vancouver was the best organized of any cruise line we've traveled. Read Less
4 Helpful Votes
Sail Date: September 2017
We chose this cruise because of the overall itinerary (triple Denali followed by 7 day Southbound cruise). Overall we had a wonderful vacation but there were reservations. 1. Denali was a bit of a let down - our booking was supposed to ... Read More
We chose this cruise because of the overall itinerary (triple Denali followed by 7 day Southbound cruise). Overall we had a wonderful vacation but there were reservations. 1. Denali was a bit of a let down - our booking was supposed to include a 7 hour Wilderness Tundra tour with a snack included but just days before we flew out we received an email saying this had been changed to a 4 hour Natural History tour with no snack. The revised tour covered a much smaller part of the park & didn't go to the parts where most of the wildlife was likely to be. We had to start at 6AM and it didn't get light until after 7 so the first hour was in darkness. We did see 3 bull mooses but the first was while it was still dark, the second would have been good except the driver kept moving the bus so we were unable to get any good photos and the third we didn't stop for because of the amount of cars around it (apparently our trip was during the lottery period when cars are admitted to drive throughout the park. We were given strict instructions not to even put an elbow out of the window so as not to disrupt the wildlife but apparently this didn't apply to the car occupants who were out of their cars walking around in the open) 2. Our cabin was right next to an elevator which would not have been a problem if it wasn't for the 'bing bong' every time it stopped on our deck - even this would have been OK if they had only turned it down overnight! 3. Sleep was further disturbed by the air conditioning unit immediately above our bed! We tried to get this turned off (you really don't need it in Alaska especially overnight) but this was also found to be impossible 4. After a couple of days we checked our statement to find $13.50 per person was being added as a 'management charge'. We were under the impression that service etc was included but apparently not so this was a large & unexpected payment. 5. On around the 5th day we had a 'mini bar' item added to our account which we hadn't used. Strangely so did other cabins and we never did manage to get it explained or removed! 6. We celebrated our Silver wedding anniversary on board & I bought the 'Happy Anniversary' package as a surprise for my wife. Generally this went well but part of this was supposed to be a photo. I asked the front desk about this & was told I could go to the studio & get a photo taken so went to them after a few days to make arrangements. There I was told I had to use one of the 'candid' ones taken during the week & it was suggested we had one done during the Gala evening. We duly had this done then went to collect the next day only to be told the one we had posed for wasn't one of the 'candid' ones so we couldn't use that (apparently the 'candid' ones are taken at the table although this was never offered). We ended up having to pay an extra $20 to get one we were happy with. Overall the staff were superb & we were very happy but it is often the little quibbles & unexpected extra charges which are remembered. Holland America could do well to copy some of their rivals who include service charges & honour their commitments. We were particularly pleased with the dining staff in the Vista & Pinnacle restaurants who looked after us magnificently - especially on our anniversary. Read Less
1 Helpful Vote
Sail Date: September 2017
Free drinks with the HAL means a poor choice of low quality wines with excellent food. This is not a good combination. Even with a group of 7 guests ( 7 x $ 9 = $63) they do not offer you to order a bottle or 2 with a better quality. ... Read More
Free drinks with the HAL means a poor choice of low quality wines with excellent food. This is not a good combination. Even with a group of 7 guests ( 7 x $ 9 = $63) they do not offer you to order a bottle or 2 with a better quality. The free drinks package means 15 drinks. Max per drink is $ 9. They don’t offer you the premium package if you booked explore 4 in advance !. For a suite if you don’t take explore 4 they offer you a $ 500 discount, which in our case is a better deal. The problem with the shops on boards is that the assortment is similar on all Carnival ships ; little choich for men. The hotel in Anchorage was far below the standard of the HAL, especially when you booked a pinnacle suite. In our suite we were surpised with polished shoes from another suite and the same with laundry, but then 2 times. The pinnacle suites on the HAL re just twice the size than a balcony stateroom and that's it. Not really a suite like with other cruise companies like Celebrity and Oceania. Regards, Peter Read Less
5 Helpful Votes
Sail Date: August 2017
We chose this cruise because the starting price for a two week cruise was less than a one week cruise. By the time it all added up, it was $1700 Canadian dollars for the two weeks....about $14,000 US for two weeks Vancouver to Alaska ... Read More
We chose this cruise because the starting price for a two week cruise was less than a one week cruise. By the time it all added up, it was $1700 Canadian dollars for the two weeks....about $14,000 US for two weeks Vancouver to Alaska round trip. I really liked that they have a lot of choice in Vegetarian food. Even the Kosher menu had 6 vegetarian main courses. The Lido had a lot of vegetarian choices also. My favourite was the portobello mushroom burger with edam and cheddar cheese and avocado. It took a couple of days for them to get up to speed, we thought. The naturalist who was advertised to be on deck at a certain time, apparently never got on board the ship and it was never announced. As well, the games were not out where they were supposed to be and although guest services said they would send someone to bring them out, that person never arrived. But after these glitches, things were pretty great. The thing that was missing was the entertainment that is so much fun on a Princess Cruise. Although we loved the violin/piano duo (Adagio), we didn't enjoy the B.B. King Blues Band, or the jazz quartet - neither of them seeming that authentic. We would have liked more game show nights. Also there was too much piped in music in the halls, library and crow's nest. The comedian was excellent, and it is not easy to do such a clean show. We loved getting on and off in Vancouver - very convenient. So...all-in-all...great food, wish there was more entertainment. Read Less
Noordam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.1
Entertainment 4.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 3.0 3.9
Family 2.0 3.9
Shore Excursion 3.0 3.7
Enrichment 4.0 3.6
Service 4.0 4.4
Value For Money 3.0 4.0
Rates 4.0 4.3

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