3 Helpful Votes
Sail Date: March 2018
We had read the reviews on Noordam prior to travel and a lot were not very complimentary so we went with low expectations. All I can say is that the type of complaint I read previously makes me think those people would not be happy with ... Read More
We had read the reviews on Noordam prior to travel and a lot were not very complimentary so we went with low expectations. All I can say is that the type of complaint I read previously makes me think those people would not be happy with anything. Noordam far exceeded our expectations. We were delighted with practically everything on board. Our stateroom on verandah deck mid ship was roomy, clean, comfortable and well maintained...plenty of storage. Probably the best bed I have ever slept in....so comfortable with fantastic pillows. Loved it. The food in all restaurants, and we tried them all was exceptional. I think for the entire cruise, 13 nights, there was one meal I found not to my taste but that was my choice and I didn’t choose well. But the meal choices were terrific. The ship gives a feel of old world elegance. Some say dated and not modern. I say elegant. The staff on board were amazing. I think if I had to score out of 10 I would give them a 15. The Captains announcements every day became a highlight as we got used to his dry humour and his emphasis on washing hands. The fact his record for the healthiest ship cruising was a testament to his perseverance in keeping us on our toes. It was his final cruise before retirement and the crew gave him a terrific send off......he was obviously well liked and respected. There was plenty to do on board....it was non stop and could keep you occupied 24/7. The entertainment of board was good, in the main especially the Noordam singers and dancers. The ports were OK on this Pacific cruise but wouldn’t rave about them. Arriving into Noumea on a Sunday wasn’t great as nothing open in the town. The three is,ands we visited and accessed by Tender were very scenic. We thoroughly enjoyed our cruise on Noordam and would recommend this ship. Also the embarkation and disembarkation. Is so efficient and quick. Very impressed. Great holiday. Read Less
8 Helpful Votes
Sail Date: March 2018
The cruise was the type of itinerary that I was Looking for, within in the time period available to me. This was our first time cruising and My Wife and I were really looking forward to our first cruise. I will preface my remarks by ... Read More
The cruise was the type of itinerary that I was Looking for, within in the time period available to me. This was our first time cruising and My Wife and I were really looking forward to our first cruise. I will preface my remarks by saying that I am easy going by nature and not overly fussy. Embarkation was from White Bay Terminal Sydney. This was handled very well and I have no complaints at all. The cabin was of adequate size in need of refurbishment, The cabin was clean and tidy. The TV was a complete joke. Dining was adequate, the better dining areas attracting a fee(surcharge). With the entertainment being very ordinary we read for most of the time. Entertainment was esoteric with charges applicable to many of the activities. Most of the activities were of no interest to myself and after talking to others on board they were of the same opinion Service was good overall except for the ubiquitous tipping. Applying a 15 per cent fee added to the final account at the end of the cruise while applying 15per cent tip on purchases made during the cruise. I would rather they pay the staff a proper wage, include the extra cost in the advertised price of the cruise. Ports of call:- due to inclement weather a number of ports had to be missed. This is out of the control of Holland America however days at sea were boring and tedious. Holland America line excursions were way too expensive, I was able to book my excursions on line before we left home and they were great at fraction of the price wanted for the ship excursions. Disembarkation was handled very well, and we were glad to get off. There were a number people who were of the same opinion as myself. Holland America should take note that most people do not complain they remember. Read Less
1 Helpful Vote
Sail Date: February 2018
This review is for an Atlantis Events cruise from Auckland to Sydney with six stops on a Holland America ship, Noordam (built circa 2006). This was my first cruise. We chose this cruise because many of our friends have done them and speak ... Read More
This review is for an Atlantis Events cruise from Auckland to Sydney with six stops on a Holland America ship, Noordam (built circa 2006). This was my first cruise. We chose this cruise because many of our friends have done them and speak highly of their experiences. We spent two days in Auckland before departing to Gisborne, Wellington, Akaroa (Christchurch), Hobart (Tasmania), Melbourne and Sydney. Boarding problems delayed our departure, but before long we were on our way. Being my first cruise, I wasn't really aware of and didn't pay attention to the fact that we were circling an island for several hours after we left Auckland and I am still unsure why we changed course. Atlantis Events and/or Holland America diverted the ship from making the planned stop in Akaroa (Christchurch) due to weather. Hard for me to believe that since Akaroa is a protected harbor. If you look on a map, the cruise was to go from Wellington to Akaroa and then south around the south island of New Zealand. Instead, we were stuck for three days at sea while we lumbered along at a leisurely pace to keep on schedule (i.e., not get to Hobart before we were scheduled). This significant change in schedule was, in my estimation, unnecessary, and definitely infuriating. The change in course lead to Holland America and/or Atlantis Events saving tens of thousands of dollars in fuel. We didn't get so much as a credit toward a future cruise. Keep in mind that many of the staff on the ship were lovely. Very attentive, happy to help and genuinely appeared to enjoy their jobs. Most were from Indonesia and the Philippines, and they were outstanding. Unfortunately, there were 20-25% of the employees that absolutely hated their job (or hated us). You could tell because they didn't smile, make eye contact or go beyond the minimum of what they were required. I have heard for years about how great the food is on cruises. Not being someone who enjoys eating large amounts of food (read, all-you-can-eat buffets), I wanted quality over quantity. I also don't eat a lot of meat, but there were plenty of hunks of unknown meats under heat lamps that didn't look particularly appetizing. The salad bar (not self-serve) on our cruise was ALWAYS busy and very understaffed. It was frustrating. You could go to a sit-down restaurant with table service (rather than the buffet-style food served on the lido deck), but this food was only marginally better. There was, of course, the extra-special option of going to a restaurant and actually paying for a high-end meal. Since I wasn't impressed with the food on the lido deck or the sit-down restaurant, I didn't bother. The number of deafeningly loud announcements through over-driven speakers by the crew at all hours was very disrupting and usually sounded like the adults on Peanuts. I felt like an announcement that loud should have been left for "abandon ship!" instead of "we're having a sale on (overpriced) watches on the lido deck" or whatever equally silly announcement they were making. It was ridiculous. The 'drinking' water on this ship tasted like it had been stored in a plastic container in the sun for a day or two, making it taste horrible. The upside was that we could drink the four $5 bottles of water (12 oz) left in our room every day when attendants came in to make our bed. If you're a coffee drinker, you'll need to lower your expectations considerably since the swill they served for coffee made instant coffee taste like Italian espresso, but you can go to their 'espresso bar' and pay $4.50 for a latte, so you aren't totally screwed. If you ask me, it takes a lot of chutzpah to provide undrinkable water and coffee, and then essentially force you to pay their outrageously over-priced bottled water and coffee. In the end, we paid an outrageous $1,354--almost all in drinks and one $100 bottle of wine for my birthday dinner. Holland America also enjoys using only US Dollars as its onboard currency and does not recognize the currency of those countries whose ports they frequent, so you won't enjoy any 'deals' on exchange rates. Buyer/cruiser beware! Take note of the year your ship was built. Read recent reviews of it so you know what you're getting yourself into. Ultimately, I don't think I would ever do another Atlantis Events cruise, and I would NEVER do another Holland America given this experience. Good luck! Read Less
Sail Date: February 2018
Ship was chose for us as a charter cause i would not have picked it myself. While the crew were overall very nice and glad to see us, the ship itself was extremely dated and not worth the money. The furniture was worn and torn, half the ... Read More
Ship was chose for us as a charter cause i would not have picked it myself. While the crew were overall very nice and glad to see us, the ship itself was extremely dated and not worth the money. The furniture was worn and torn, half the rooms had blasting a/c and the other half were saunas. Constant plumbing issues, power issues, and the fact that the maintenance staff were either so overworked or just past the point of caring that nothing seemed to get fixed. When i realized that part of why my room was so warm was that a prior passenger had squeezed a cruise daily into the a/c vent, i called and knowing that i wouldnt get much help i begged the person to bring a phillips head screwdriver so we could get it done rather than have them look, evaluate, and schedule. The promised they would...they brought a corkscrew. They called another staffer who brought a broken leatherman with a phillips bit so worn it was an icepick. They were discussing what to do and i grabbed the leatherman and used the flat head to get it open. That and the televisions on the ship are widescreen tubes that can only be watched in a totally dark room with tylenol for the static. Rooms were caked in salt and dust and mold. There are much nicer and newer vessels out there. Do NOT pick this one. Read Less
6 Helpful Votes
Sail Date: February 2018
Summary: We chose this cruise for the itinerary after first looking at a similar Oceania cruise; we saved substantially on HAL, and for this itinerary that was more important to us than the expected diminution of values relating to the ... Read More
Summary: We chose this cruise for the itinerary after first looking at a similar Oceania cruise; we saved substantially on HAL, and for this itinerary that was more important to us than the expected diminution of values relating to the cabin, passengers and food. We were very pleasantly surprised at the high quality of service we received from the Maitre D, Waiter and Assistant Waiter; cabin service was excellent and we found the crew as a whole very pleasant. Food and Entertainment greatly exceeded our expectations. Embarkation: We did not board until 2:30 as were were enjoying Sydney (we spent 4 days pre-cruise there and wish we had spent 6); when we did board the process was efficient and fast. We brought on board 6 bottles of wine purchased in Australia; we were charged for 2 immediately (and the others as we used them in the Dining Room). No issues there. Cabin: When we reached our cabin we received our luggage in short order; our cabin steward came by and we requested that the fridge be emptied as we were only going to use it to cool wine bottles and water; this was seen to very quickly and for the rest of the cruise the fridge, not being overfilled, worked quite well. Twice a day service kept the cabin in good shape. See below for more detail. Dining: We had an early assignment in the Dining Room as requested, and were seated at the higher level at a table for 4, but occupied only by us - this was better than the two top we requested. During the cruise the 3 course dinners were served very quickly (45-50 minutes) which was fine with us; we had time to go to the Lincoln Center and other entertainment thereafter if we chose. Service including water refills was excellent. If we wanted an additional appetizer this was never an issue. Given the temperature limitations of cooking meats on a cruise ship we thought the chefs did quite well; medium rare was usually medium rate though not as juicy as at a land based restaurant. Some of the dinner apps and mains were really excellent, including Veal Roast in a mushroom sauce, and perfectly prepared Tuna. Pretty much everything was good or better. We tried Canaletto one night; it was decent but not outstanding. Pinnacle was great for lunch, and good at dinner but the wonderful Bouilliabaisse served at lunch was unavailable at dinner. Sel De Mer (X2) was very very good, with the sweetest lobster with brown butter sauce, Torchon of foie gras, a heaping plate of very fresh seafood for from clams to crab legs for a measly $25, great truffled potatoes and a very good classic souffle for dessert. Cellar Master's Dinner was very very well done and a real bargain compared to more expensive dinners we experienced on Oceania's Riviera. Beef tenderloin had very good flavor. Desserts in all venues were usually quite good. We asked our Maitre D if we could experience an Indonesian dinner and he provided us with an off menu dinner one night and an Indian dinner another, both very enjoyable. Only had dinner once in Lido; had pasta and enjoyed it.We had all but one of our breakfasts in the Lido, which was very crowded; omelets were very well made in accordance with instructions; good smoked salmon every day; tried to get creamed herring every day but failed (despite promises); the only downsides at breakfast were absence of fresh berries and overworked wait staff making it hard to get beverage refills. The other down side, in virtually every setting, was the fact that we could overhear our neighbors, which was usually annoying and at times painful; I would vote for higher noise level so that we wouldn't have that repeated experience. The Ship: Noordam is not new, but we don't have a fetish about that and we found it and its condition more than good enough. There were a few leaks (one big one just outside the Lido) on rainy days but otherwise no issues. Covered pool area was nice on cool days; hot tubs being available early and last was nice. Music played in various public areas and the Lido was just a weird mix, though sometimes the crew liked to sing along. I was told that the same music is played in all ships which suggests that little though is put into it. Pinnacle thankfully had some quieter classical music. Compared to Riviera, the ship has fewer quiet public spaces but we found a few; there is at times a near claustrophobic feel especially when large numbers of people are rambling towards Vista Lounge for a show. The small cabins can get that way as well. Photography and Cruise Art areas which must be passed several times a day were tiresome as well (haven' been on a cruise with those in about 15 years), but this was a minor annoyance. Noordam still has a nice library (as of now). We had very good weather for the whole cruise and almost no rocking or vibration. Crew (Service) :Great, the Captain made timely and good announcements, Cruise Director was fine. Entertainment: Lincoln Center featured 5 very talented musicians playing different concerts 5 nights a week in a very nice dedicated space with good sound - a mix of classical concerts, and other types of music all played very well. This truly made a huge difference for us. BB Kings was enjoyable. The Comedian and Violinist who played at Vista were fun; I did not like the pianist "Hyperbole" Knight, who performed a Readers Digest version of Rachmaninoff, but I was definitely in the minority. Port information shows were very good. That's about it for entertainment for us: we didn't do trivia etc. We also didn't do bars. My wife enjoyed her one beauty treatment (expensive as expected). Ships' stores had a few pleasant items (magnets and earrings) but nothing serious. Ports and Shore Excursions: We did our own excursions except one ship excursion which was rather disappointing. Captain did a great job showing everyone Milford Sound. Very nicely arranged shuttle buses where needed. Passengers: the vast majority ranged in age from 50 to 75, with the largest number from the US, followed by Australia. The Americans were from all over the US, but the majority (from conversations we couldn't avoid hearing) were conservative and if they weren't comparing notes on their cruise experiences they would share their social observations; the group was much more conservative in their expression than any cruise I've been on; since we traveled in part to escape that it was disappointing. Aside from that e were very happy with this cruise. Read Less
12 Helpful Votes
Sail Date: January 2018
As this was a special occasion, we spared no expense and booked a Neptune Suite with large aft wrap around balcony. Expectations were high, more so as we have cruised extensively before and enjoyed our Cunard and Celebrity cruises ... Read More
As this was a special occasion, we spared no expense and booked a Neptune Suite with large aft wrap around balcony. Expectations were high, more so as we have cruised extensively before and enjoyed our Cunard and Celebrity cruises immensely. The trip started positively, embarkation was quick and friendly. Things went downhill from there. Cabin (and ship) decor is very dated and years overdue for a refit. Furniture and fittings are of low quality, and this was especially evident in the bathroom. Main dinning room was mediocre, decor again dated, dark and stuffy. Worst part was the food, despite an effusive menu littered with culinary terms, the food was basic, low quality, dumped on the plate and served lukewarm. We ate there twice and then never returned. Lido dinning was even worse. Very limited choice, mostly pizza and pasta, and poor process for dishing out food, leaving people waiting ages for their order to be filled. Worst was the service times, if you wanted food outside their designated times, only dried up pizza was available. Not a vegetable in sight. At 8.30pm most stations were closed, and I have a picture of staff coming through vacuuming while diners still eating ! By day three, we reverted to eating all meals onshore when in port. On sea days we ate at the Pinnacle Grill, which was excellent, but at an xtra cost of $35 per head each time. Enrichment program was limited and focused on selling stuff. Entertainment stage shows were okay, but cruise director was clearly just coasting and did not bring any energy or interest to the cruise. Officers were rude and uninterested on the rare occasion we saw them or spoke to them. The only redeeming factor was the general staff, who were worked so hard to make up for the inadequacies of the ship, the processs and the lack of leadership. They were without exception, cheerful, helpful and engaging. To all of them, our sincere thanks. Other passengers we spoke to had mixed views, many shared our views, but others were very happy, so maybe it’s a matter of expectations. For us, this was our first experience with HAL and based on this we would not book them again. Read Less
10 Helpful Votes
Sail Date: January 2018
BACKGROUND: Took my mom on this cruise. It was #1 on her bucket list to travel to Australia. I’m 50 , she’s 71. We chose this 12 day cruise based on itinerary, not cruise line. It covered South Australia including Tasmania ... Read More
BACKGROUND: Took my mom on this cruise. It was #1 on her bucket list to travel to Australia. I’m 50 , she’s 71. We chose this 12 day cruise based on itinerary, not cruise line. It covered South Australia including Tasmania and was round trip from Sydney. I normally cruise on Silversea but have also cruised one time each on RCCL, Paul Gauguin, Celebrity and Azamara. HOTEL: We stayed for 3 days pre cruise at Hotel Intercontinental which is a fantastic location and beautiful hotel. I have been to Sydney 4 times and this was by the best location. Circular Quay really is the heart of Sydney and is the easiest location to venture to other parts of the city. Definitely will stay here again or Marriott which is also right there as well. EMBARKATION: very easy. Porters met us as soon as we exited limo. We went inside, filled out health questionnaire and proceeded to desk to check in., No lines, very nice staff. In a matter of minutes we were on board. FIRST IMPRESSION: I had low expectations honestly . Having read cruise critic before trip and I had googled photos. But much to my dismay, the pictures I had seen actually made it look nicer than it really was. I knew it wouldn’t be modern and shiny like Silversea and Celebrity but was shocked the second I walked on. It was terrible. Ugly dark blue carpeting, with bright red accents and the lighting was literally yellow with ugly brass sculptures and trim. I know this ship was built in 2006 but cant imagine it was even stylish back then. We made our way to deck 6 and as we walked aft to our room , I couldn’t believe how ugly even the hallway was. Ugly wall covering, peeling in most places, cabin doors that looked like cork and ugly blue funky carpeting. My heart sank..The ship is so dated and worn. I know it’s going in to dry dock for a refurbishment in May....but I’m not sure HAL will do enough to make this ship really competitive in the industry. There are so many new ships out there and ships being remodeled, I would think HAL must be losing ground. I noticed when I got home they are advertising a lot and wonder if they are beginning to have trouble filling up ships with all the stiff competition out there. CABIN: See below on cabin review...but we had a Neptune Suite 6177. LOVED LOVED the huge wraparound veranda. DINING: i prepaid 6 specialty restaurants ,,,3 for Pinnacle and 3 for Canaletto. I was happy to find out that we had the same 2 top reserved for the whole cruise in the Main Dining Room . I dont know if that is normal, a suite perk or our travel agent set it up for us, but it was a lovely surprise. I loved the food on this cruise. I thought it was better than Celebrity and not too far off from Silversea. There were lots of choices every night. After eating one night each in Canaletto and Pinnacle, we decided that although very good, I dont think they are worth the upcharge as the MDR was so good and I dont think they were better than the MDR in my opinion, so we canceled the remaining reservations at specialties. We also had very good service in the MDR>. Loved our waiter and asst waiter and we felt the service was quicker in the MDR and a bit slow in Pinnacle and Canaletto. I dont like to linger at the table for hours on end during dinner, so I appreciated the quicker service in the MDR. Every meal I had was good (except room service). The only thing we didnt like at the restaurants was a ginger chocolate cake one night for dessert. Had no flavor, seemed a bit “wet”...just blah. It wa like a major ingredient was left out . We only ate at LIdo Buffet twice as I hate buffets. We did salads for 2 lunches and they were good. LIdo Buffet dining room was always packed and hard to find a place to sit. Decor looked straight out of Golden Girls episode. ROOM SERVICE: Definitelly needs improvement. Without going into detail on each item we ordered....just seemed like it lacked someone doing quality control. Missing or short ingredients in salad, food not to temperature, omelette bathed in butter/oil, only hot milk brought for cereal, Every time we got it, we were disappointed. Fortunately, we had access to Neptune’s Lounge and there are always snacks and sweets there all day long. ENTERTAINMENT: I dont normally like cruise ship entertainment, so i didnt go to any shows , so I cant really comment . I can only say that friends I made on the ship didnt have anything good to say about the shows. SERVICE: Noordam really shined here. Everyone from our cabin stewards, to our waiters, to bartenders etc, were all excellent. Everyone was so nice and friendly and even though it’s a larger ship than what I m used to, i was surprised at how many workers knew my name and used it frequently. The only place where employees werent friendly was Explorations Cafe....I felt like I was in the “soup nazi: episode of Seinfeld. Order quickly then move down counter to collect your coffee and pastry. They didnt smile, didnt seem like they enjoyed their job, seemed annoyed if you didnt know what you wanted right away. OVERALL: It was such a mixed bag of experiences. While I loved the service and the food and the passengers were pretty social (unlike Silversea sometimes). The dreariness of the ship tarnished the experience. I loved the pool aft, big open space and never crowded. I never did the midship pool because it seemed like every time I walked through it, the roof was closed and they were doing some type of sidewalk sale from the shops and there were tons of people clogging up the space and being noisy. I loved that HAL has happy hour from 4-5 and 9-10. The bars were packed and a lot of fun and dare i say a great value for dinks on a ship! I got 2 gin and tonics or old fashioned s for $11 total including gratuity. Celebirty is outrageous...so I was very pleased. SPA: so while i dont do spa treatments on cruise ships as I think they are way too expensive, my mom loves pampering herself and so I encouraged her to enjoy. What I will say is that on day one, we did a tour of the spa and fitness area and was totally turned off/irritated. There was such a hard sell on this ship like I have seen on no other. I dont like when they wont take no for an answer. I had to get pretty curt in order to overcome their hard core selling pressure. My mom did 5 spa services and after the first one , she came back to the cabin with hundreds of dollars of unneeded and overpriced products. She’s very soft and easily influenced and the spa crew definitely knew her number. I was furious...feeling like they take advantage of an older person. GYM: old equipment and too small of a free weight area. PORTS: SYDNEY...MY FAVORITE CITY IN AUSTRALIA...BEEN 4 TIMES, LOVE IT! MELBOURNE: feel like it is overrated. Surprisingly, I didnt care much for it. We did our own thing...lots of locals at port to help with tourism advice. We uber’d Everywhere and it was easy. We did the Royal Botanic Gardens...Amazing!! It’s huge and gorgeous. Probably the best I have done anywhere. Then we went to St Kilda Beach. A great beach town south of town. Beach not as nice as many in Sydney, but clean. The village there has lots of local boutiques, restaurants etc...kind of a funky, hip town. Had a good lunch there in one of the many sidewalk cafes. Then we went to city center for some shopping. Ugh, what a mistake. Felt like just another huge city, with too many cars , people etc....it was claustrophobic....didnt feel like it was unique or interesting. General consensus of my happy hour friends that night was the same....Melbourne was a bit of a disappointment. ADELAIDE: we overnighted here. However, it’s a 45 min train ride into the city, so not as convenient. Train was free that weekend....it isn’t usually, but for whatever reason, that line was free. We loved all the beautiful architecture in Adelaide. It’s a smaller city which I liked and easy to walk. We also did the botanical gardens there which were very nice as well. Shopping is good ...they have a huge pedestrian mall/street there with anything and everything you would want...and lots of restaurants. Seemed to be the hub of the city. . Would definitely go back. PORT LINCOLN: small town of about 15k. Did a ship excursion that gave us a bus tour of the highlights of this fishing village. Then we walked around the town, poked in some shops. Some might not like it since its small and not a lot to do, but i love small towns and enjoyed the slower pace very much! KANGAROO ISLAND: wow....this was probably everyone’s favorite destination. Anyone we talked to , raved about this island. You go here for wildlife. We did a ship excursion..but you could easily do it with a rental car as my friends did. It’s a sparsely populated island and easy to drive around and see the same sights we did on ship tour. Its gorgeous, the seals are amazing, seal lions, koalas, birds , kangaroos etc...it was a very long day, but absolutely stunning and magnicient. PORT ARTHUR TASMANIA: We did a ship tour. It was an eco cruise along the coastline for about 3 hours. It was a wild crazy fun ride. Swells were huge.....but it was such a gorgeous ride. A couple people got seasick...but the rest thought it was exhiliarating! HOBART TASMANIA. We did ship tour here to Bonorong Wildlife Sanctuary. They only gave us 1 hour here which was disappointing. Lots of kangaroos to feed and pet. But lots of other Australian wildlife. This place isi great and no one wanted to leave. Then we went to historic town of Richmond....no tour...just dropped us off the bus and gave us an hour to walk around. Town was boring...even the shopping wasn’t very good. My big purchase there was a Red Bull to keep me awake. Once back to Hobart, we walked over the city. REally cute quaint city...in particular the trendy area of Salamanca....beautiful old buildings turned in to cool restaurants and shops...loved it. DISEMBARKATION ...super easy and quick....took the ship arranged bus to Sydney airport for flight home. We had an amazing vacation and loved our trip, our time together, the food , the amazing new friends I met on the ship...just wish it had been on a beautiful ship where I felt more upscale and special. Read Less
Sail Date: January 2018
For the itinerary of southern Australia, which was great. However, we felt Holland is not as good as in past cruises. The main complaint is Dining Room (We used anytime) menu which is so limited and quit frankly other then the beef not ... Read More
For the itinerary of southern Australia, which was great. However, we felt Holland is not as good as in past cruises. The main complaint is Dining Room (We used anytime) menu which is so limited and quit frankly other then the beef not really good. Vegetables all cooked to death and hardly any green ones, like broccoli, green beans, etc. and you didn't even get more then 5 string beans or 3 halves of brusell sprouts. I know it is not quantity, but vegetables are good for you and go with a meal of meat. Pastas at lunch quite good but not offered each night in dining room. The daily offerings need to have shrimp cocktail back on it , many nights I went without appetizer, as nothing was to my liking. The service has not been as good as in past, like a shortage of help. Wine stewards slow in getting to tables. Room and Cabin Stewards no complaints in fact some of the best we have had. Casino was good and so was most of the entertainment. Holland needs also to get with the Wifi service and offer it at better pricing or as a perk for booking. And work on those menus. Acutally Lido meals were better then dining room offerings. I am a 4 star but will look to become that on another line that offers better food and perks for bookings. Read Less
2 Helpful Votes
Sail Date: January 2018
We choose HAL because we liked the Itinerary, as it was our first cruise to New Zealand and Australia. It was also our first time on HAL. The food on the Noordam was excellent, with a lot of variety, great presentation. We enjoyed all ... Read More
We choose HAL because we liked the Itinerary, as it was our first cruise to New Zealand and Australia. It was also our first time on HAL. The food on the Noordam was excellent, with a lot of variety, great presentation. We enjoyed all food areas the buffet was great, The Pinnacale was fantastic. The ship is an older ship as other reviewers indicated the staff does a great job keeping it clean and looking good...however, it needs to be refurbished. We enjoyed the captain and felt he Had a great sense of humor, was always reminding cruisers to wash there hands and kept safety at the for front! One of our favorite bartendars was Jude and he works up at The Sea Pool Bar, he always has a smile on his face, remembers everyones name and what they like to drink. We found all the staff on the ship to be happy and ready ro assist. Most of the staff has been with HAL for years, which says a lot about the cruise line. We found the entertainment lacking on the ships in compairson to other cruise lines, the casino was very dissapointing with regards to the variety of slot machines. On other cruise lines, we have found a lot to do and activites that go all day and evening...on HAL we were sometimes bored, maybe it is the average age group on the ship? However, we just didnt find alot of activities that appealed to us...the most excitement was either in The Paino Bar or in the BB King Lounge...however, you odnt want to go there for 15 nights straight. We will try HAL again, but would like to be on a newer ship and with more activities. Shore Excurisons are very expensive on HAL so we used outside companies while in port and can highly recomend Viator and Zealanider Tours. Getting on and off the ship was a breeze. Read Less
Noordam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.1
Entertainment 4.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 3.0 3.9
Family 2.0 3.9
Shore Excursion 3.0 3.7
Enrichment 4.0 3.6
Service 4.0 4.4
Value For Money 3.0 4.0
Rates 4.0 4.3

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