1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Musica Review
  5. MSC Musica Cruise Reviews

636 MSC Cruises MSC Musica Cruise Reviews

we are black/ diamond member's with this there is supposed to be numerous privileges like free dining art a specialty restaurant for 2 PER membership card this was disputed by the management of the restaurant stating that it is ... Read More
we are black/ diamond member's with this there is supposed to be numerous privileges like free dining art a specialty restaurant for 2 PER membership card this was disputed by the management of the restaurant stating that it is only one per cabin eventually the concierge of diamond voyagers club got it through middle managements think heads that its per card, that was the first of many trips to diamond concierge. from the beginning when we went for dinner in the main dining room they tried to charge for water stating that you must buy it by the bottle "well we had the evidence to prove they were wrong again(screen shots from MSC actual website that as of may 2018 they were providing free water at the main dining area and lunch time dining) they soon back tracked on this demand for us but it was quite obvious that many new cruisers were still being charged which we found to be very dishonest. because the cruise had only 8 westerners on board there were virtually no announcements in English ,(only on the first day for safety drill) Now lets get to the buffet TERRIBLE if you like breads , cakes sliced fruits and other dishes that we can only describe as slop well then this ship will be right up your alley , the main dining room food was of such poor quality that it was an insult to a well seasoned cruiser, we didn't bother going for 4 nights as nothing ever came out correct , the alleged steak was cut from a piece of roast beef which was quite obvious , fish dry , chicken dry and stringy. we did eventually get out second complementary specialty dining after numerous conversations with the head of guest services who knew that it was per card , the hotel manager also agreed and amazingly when I stated to him that he needs to get the entire food and beverage team together to once and for all get it through their thick heads what diamond members are entitled to "he said that's a great idea" ( as a foot note there were only 8 diamond members on board so we think they are just not use to providing service to top tier customers) priority boarding worked well when they were made aware of our level cant complain about that, the balcony room on deck 9 was spacious and well laid out bathroom was a decent size. this ship dedicates an entire deck (16) to people who want to pay 35 euros extra for the privilege as you can imagen not too many people were there, then they had the cheek to close off another nice place to sun bake and set the same charge to enter this area this was a complete joke and designed as a money grab. the bar / wait staff were pleasant as most were Indonesian or from other countries , we noted that there were no Italian bar staff and were told by numerous bar persons that they were not put behind bars as they had the wrong attitude and were easily agitated. the ports were nice (tendered 3 of them and that went pretty smooth only because we had priority boarding diamond) but some people we knew waited hours to go ashore and were not happy. overall the ship is nice and well laid out certain staff bar / wait were a breeze to deal with but that's where it ends management have no idea ,food terrible , and if this is how they treat diamond members then the rest have got no hope. We wont be back, have already booked 2 more cruses with royal and celeberity where they do know how to treat top tier guests the only person who knew their job was the diamond concierge lady with out her nothing would have gotten sorted , msc should stick to shipping containers not try to be smoothing they are clearly not able to be. Read Less
Sail Date December 2019
I spent two nights in Marseille, France, before the cruise began. Because of weather conditions we were taken by coach to Cannes where we boarded. I was in an inside cabin on deck 11, which was quiet adequate for my needs. The ... Read More
I spent two nights in Marseille, France, before the cruise began. Because of weather conditions we were taken by coach to Cannes where we boarded. I was in an inside cabin on deck 11, which was quiet adequate for my needs. The stewards, Donald and Mariavan, were very helpful and caring. I was very satisfied with the food on board, both buffet and dining room. I did not find the entertainment in the theatre to my liking but that was not a problem. There was music in some of the lounges which I enjoyed. I found the lectures given by Susan about the ports we were to visit very informative. For me service overall was very good. I enjoyed the ports that we visited. In Europe I did not take the excursions but I took those offered in Brazil. Some guides' command of English was not great but otherwise I enjoyed them. I would go again but it will take a lot of saving to be able to afford another cruise! Read Less
Sail Date November 2019
Chose this cruise for the itinerary as places we hadn't been before . Have cruised with other companies , Royal Caribbean, Celebrity , P & O previously. Lovely start to the holiday with 3 days in lake Garda prior to picking up the ... Read More
Chose this cruise for the itinerary as places we hadn't been before . Have cruised with other companies , Royal Caribbean, Celebrity , P & O previously. Lovely start to the holiday with 3 days in lake Garda prior to picking up the ship in Venice. Boarding at Venice a nightmare took over 2 1/2 hours all down to only having 3 security scanners working for over 3200 people , come on MSC sort yourselves out this is not rocket science open more scanners ! Cabin OK very clean and lovely balcony, the ship is very clean except if you eat in the buffet restaurant which is little better than a poor cafeteria , plates not cleaned away and food left everywhere , get more staff, I have never experienced this on other ships very off putting when you are trying to eat . Also food Luke warm never had a hot meal in there. Main restaurant good food but lacking in service we waited 45 minutes between starter and main course and the waiter only had 4 tables to take care off !! Why is that ? Had the full drinks package which was great , especially the Aperol Spritz ! Now we come to the last day on ship due back into Venice ! We were cursed with thick fog which no one can help its how the communication was handled that I have an issue with . We were told initially that the dock time of 10am had moved to 12pm fair enough . At 2.20pm still no news and then we were told that we would dock at 3.45pm . People had flights that they had missed etc and with no information this made a bad situation worse its all about communicating with your customers guys, people were fuming. We were lucky and had a late flight so all OK for us. When they eventually docked no announcements about getting off the ship so a bun fight ensued and it was pretty much a free for all , I feared someone would get trampled on ! In summary MSC are not of the same quality as the premium brands , granted they are cheaper but have cut corners in the wrong places eg no tissues in the tissue dispenser in the bathroom when asked told ' we don't provide these anymore' really !!! Sorry to rant on but its important people know what to expect Personally MSC not for us prefer better quality and service at a higher cost Read Less
Sail Date October 2019
We picked this cruise because of the itinerary. We have cruised with MSC's bigger ships (Divina, Preziosa, and Seaside). So our expectation at least for the ship experience is a tad lower than the ships we've been. Ship ... Read More
We picked this cruise because of the itinerary. We have cruised with MSC's bigger ships (Divina, Preziosa, and Seaside). So our expectation at least for the ship experience is a tad lower than the ships we've been. Ship Ship is showing its age but still pretty decent. It is a mid-size ship. It looks a bit crowded in some common areas (like the buffet, theater, upper open deck, etc.) but there are some spaces where you can hang out in peace. Common areas are maintained well. We have used the open area in Decks 13 & 14, mostly in Deck 14. The open section of Deck 13 is designated smoking area. Try to avoid it if you do not like the smell of cigarette or cigar. There are 2 pools in Deck 13 which I find not used a lot during our cruise. The weather was great most of our 7-night cruise. We were surprised that there were vacant lounge chairs in Deck 13 & 14. We were able to use them several days during our cruise. The shops and boutiques are pretty standard. There are enough variety of goods. The theater is big considering the age of the ship. However, the seats are not as comfortable compared to the newer MSC ships we have been. Itinerary This itinerary didn't have a sea-day. We were on land (on port or tendered) everyday of this 7-night cruise. The itinerary is great. Except for one day when it rained while we were tendered in Sarande, the weather was great and the places needed a second visit. I wish we had more time in Pireaus/Athens, Dubrobnik, and Mykonos. If you don't pace yourself, you will get exhausted easily. The timing of arrival in Pireaus and Dubrobnik were perfect. Tourist attractions are not yet so crowded. If you don't like to be stressed-out in Athens, take the excursion from the ship (a bit expensive but stress-free) or take the Hop-On-Hop-Off just outside of the cruise terminal/port gate in Pireaus. If it your first time in Dubronik, go to the Old City and circle the city walls. A little bit expensive (€29) but it gives you a good view of the sea, the mountain, and the Old City. Walking in Acropolis and Dubrobnik's Old City walls or even in the Old City streets might be slippery when raining. Food/Evening Show/Dance lessons The buffet area is relatively small compared to the bigger ships but we were always able to find a table. Table clean-up in some areas of the buffet is slow. One of the things I've learned when using the cruise buffet is getting there at the right time to have a hot meal. Food is good for the most part. There were some fish dishes that were not to my liking but that is a matter of preference. Their pizza never fails. Sometimes there is a line up on the pizza isle. We used the MDR for most of our evening meals. We also used it a couple times for lunch. We used it to have a less-hurried meal time. The food/menu is good. Nothing special but decent meal. The waiters are nice. You can tell them if you want your meal to be served quickly. There was a meal that I find a bit salty. The waiter even asked me if I want to pick another from the menu but I declined. It was not a big issue to me. The Evening Shows were nothing special. Every night there is a theme but basically singing and dancing, some acrobat, and some magic trick. I find the sound volume is a bit loud. Production quality is about average (like your high school musical production). Talent quality - singing, dancing, acrobat, and magic trick is like the elimination round of America's Got Talent. There are other singers and musicians that plays in various lounges in the ship. Talent quality is not great. We didn't participate in any dance lessons but we were in the same location where the lessons were conducted. The dance instructors were good and has the talent to encourage the participants to be comfortable at dancing. Embarkation The Embarkation process needs some work. We arrived at the cruise terminal from Marco Polo airport around 11:45am. The bag drop-off line up is already long, however, it was moving decently. We entered the cruise terminal after 12:00 noon and the line up was almost to the terminal doors. There were no annoucements or information posted what to do. The line up was slowly moving. We got our Priority Boarding number tags (#22) at 12:15pm. We stood at the line that wasn't moving until 1:00pm when an announcement came that they are starting to board Priority Boarding #1. We broke-off from our line and moved to a more comfortable section of the cruise terminal at this time while watching the display screen show the Priority Boarding numbers that are boarding. We started boarding (get through port security) at 2:15pm - 2 hours since we arrived at the terminal. It took us another 15 minutes to line up and board the ship. We were able to locate our cabin quickly and have our lunch at the buffet. It was our worst and chaotic embarkation so far. Disembarkation Other than the itinerary, we also picked this cruise because it disembarks in Venice which will give us enough time to visit the other parts of the city we missed when we visited Venice 4 years ago. Because of weather (foggy morning), we were not able to dock on the scheduled (even the revised) time. We were disappointed that we won't have time to visit Venice. Our only consolation was that 1) we don't have stress-out ourselves rebooking our flight because our flight out of Venice is the day after, and 2) the buffet was open and we had our breakfast and lunch on the ship. We docked at 3:45pm. There wasn't an explicit announcement which group was disembarking but display screens in the ship showed which (color) group are being processed for disembarkation. Our group started lining up from the back lounge of the ship at 5:00pm. We were out of the cruise terminal at 5:20pm. Final thoughts This cruise was the most expensive cruise (fare) we had compared to the other cruises with MSC. But we enjoyed it as much as the other cruises we had. Room Service is included in our Fantastica cabin which we used several mornings for breakfast. Embarkation was a disappointment which I hope MSC will address in the near future. It is always best to stay in Venice on the day of disembarkation. I've noticed that the ship is trying to lessen single-use plastics by using a refillable shampoo and soap dispenser, no plastic sache for food condiments, and paper bag or no bags at all at boutique stores. I'll give MSC brownie points for that initiative. Food wastages in the buffet is still a common thing. I may sound like a wet-blanket with this observation but it appears that there are people who feels no obligation to minimize waste. I've seen plates upon plates of food that appears not to have been touched at all left on tables in the buffet restaurants. The ship (MSC Musica) will be refurbished later this year but I think we like to cruise the bigger ships. Read Less
Sail Date October 2019
The embarking process was quick and smooth. The barman at the lagoona bar. Bagus was the best, always friendly and make us laugh. Our waiter at table 704 de oliviera was great. He treated us like royalty. All the ports except Barndisi ... Read More
The embarking process was quick and smooth. The barman at the lagoona bar. Bagus was the best, always friendly and make us laugh. Our waiter at table 704 de oliviera was great. He treated us like royalty. All the ports except Barndisi was great. There is nothing special to see. I would definitly do this cruise again. The musica staff is the best. Our room was located right in front of the ship and it was quite our cabin steward was very friendly and our room was spotless every time we return to the cabin. The food in the restaurants was great. I've tried all the food of which i could not pronounce the name of and believe me it exceeded my expectations every time. The entertainment staff was full of energy and makes us laugh a lot. Overall it was a great ship with a great crew . Well done guys Read Less
Sail Date September 2019
This was our first cruise and we wanted to get an overview of cruising at a reasonable cost. We were looking for a cruise out of Venice to visit the Greek Islands. We absolutely loved the cruise we found the ship to be really well ... Read More
This was our first cruise and we wanted to get an overview of cruising at a reasonable cost. We were looking for a cruise out of Venice to visit the Greek Islands. We absolutely loved the cruise we found the ship to be really well organised and embarkation and debarkation were smooth and quick. I cannot understand the negative reviews that I have read on this web site, it is an international clientele with a majority of Italians but that was to be expected. There is as smoking area outside the restaurant on the top deck but this caused no issues. The public areas of the ship were beautifully clean and the service was very good . The theatre entertainment was first class and the energy of the dancers is amazing. We met some lovely people who have become great friends. A couple of negatives, the food was not brilliant, just ok, we never went hungry but you had to be careful with your choices at dinner and the buffet restaurant was a bit hit and miss. The drinks package....... we had the easy package which was limiting with very little choice and weak drinks, next time we would up grade to the higher package. Also I would bother ordering the Prosecco, canapés, fruit, package as this was was disappointing and we could not eat all the fruit. The shore stops were good ,although we did not go on the organised trips we managed to find out way around with little trouble Overall we had a fantastic time and would travel with MSC again. Read Less
Sail Date September 2019
The cruise was a joint holiday for 4 couples who have been friends for many years. We all travelled to Venice separately, with all 4 couples doing other European tours before and after our cruise. ur cruise on the MSC Musica left ... Read More
The cruise was a joint holiday for 4 couples who have been friends for many years. We all travelled to Venice separately, with all 4 couples doing other European tours before and after our cruise. ur cruise on the MSC Musica left Venice Saturday 14th Sept. We visited Brindici, Olympia Mykinos, Athens, Albania and Dubrovnik. The MSC shore excusions we did in each of our ports were fantastic for both content and value for money and content. The on-board facilities were excellent with exemplary service from all the MSC staff in the bars, restaurants and bistros, all over the ship.. Special mention to our cabin steward, Irene who looked after us for the week, she was a blessing....Always smiling and asking if we needed anything....A real treasure. Our waiter staff, Jetson, Roy and our dining supervisor, Carlos, in the main dining room also deserve a special mention. Very attentive to our group, always smiling. Great service We loved our daily tours but I think the highlight of our cruise was the nightly entertainment in the main auditorium. From the warm up / comedy teams that started to the show to our main acts that sang and danced and juggles and tumbled across the stage., the nightly shows were excellent. We sampled just about all MSC Musica had to offer including a Private Cocktail function for Minor Nationalities . A fantastic week on-board and one we hope to repeat in the not to distant future Read Less
Sail Date September 2019
We were guided by our Cruise company to book this one as it fitted the dates and they said it was a good itinerary and lovely ship. The departure city, Venice is breath taking and it is worth spending time having a look around or ... Read More
We were guided by our Cruise company to book this one as it fitted the dates and they said it was a good itinerary and lovely ship. The departure city, Venice is breath taking and it is worth spending time having a look around or booking an extra night before or after, but be careful where you stay as lugging suitcases around Venice over bridges is not easy. The Ship, looked nice until you got closer, there was lots and lost of maintenance going on, frayed and lifting carpets on stairs and busy places, broken chairs, beds etc, dirty windows you could not see out of. The cabin was spacious enough (balcony), we spent a considerable time in here as the ship was full to bursting so space was not something you had in comparision to other cruise lines. Food, there was plenty if you had no allergies, my husband enjoyed the savoury the sweet all looked different but tasted the same something sweet! Ports; there were some we were so excited about, but sadly one we failed to arrive due to the weather, however we were informed by staff this happens regularly for Mykonos, so be warned re MSC cruise lines and this port. Athens was lovely and well worth a visit but it is so so hot, need to go out first thing and be under shade in the cool by midday. Activities; they were all done on the deck in the hot sun, so for those whom needed a little shade they could not take part. The shows were good and had different kinds each night, some were really clever especially having the entertainers who were more acrobatic so it made it more visual. Staff, we had a couple of nice ones, however there were some very rude and unkind and unhelpful which impacted a lot on the cruise. Reports of issues took forever (a whole week) to finally get resolved which is far too long. They are not Deaf Friendly or accessible with no transcripts for a Deaf customer, no subtitles on the TV even though they have the subtitles on the remotes and up to date smart televisions. It does seem unfair that a Deaf customer pays the same as everyone else but they do not think about basics that could make it accessible. Having said that they did have areas for disabled people, but again passengers did not care and used them, even when disabled people came along and wanted to access the area the other passengers refused to move who were NOT disabled, staff asked and senior staff, but they point blank refused, disgusting that the staff cannot force them to move as disabled people have enough to deal with, but to not have seating or places that are set out for a person with a disability is plain wrong. This was the same for the lifts, you had to force yourself in to get on a lift if in a wheelchair or with a mobility aid. The one thing we need to warn you about; EVERYTHING costs more, even a class of tap water from a bar is 75 cents!!!! Extra service charges at every turning, we sadly had a deal where gratuities were included, we so wished they had not been part of the package as the cruise line did NOT DESERVE it! We spent a lot of money on the cruise itself and then far far too much (even with watching what we spent on the cruise) on the cruise, it meant it was not 'a good deal' and the ship was not to the standard of P&O, Holland America or Princess cruises; the staff need a transplant in customer services and being sincere and polite. The passengers on the ship, well a high proportion were rude, pushing in, shouting and screaming, smoking in areas that were clearly labelled non smoking, it resulted in us preferring to be in our cabin, luckily we had a balcony, to be comfortable and not having to endure the horrid people and their rudeness and arrogance. Be warned MSC are out to bleed you dry of every penny you have, have a good level of spending money if you dare to try MSC. Be prepared to shout and scream to get things sorted and to be rude and abrupt too! Not a pleasant cruise in fact we feel we have wasted a years savings and have returned with bills and charges, annoyed and upset. We will NEVER use MSC again. Read Less
Sail Date August 2019
We choose this cruise due to travel dates and destinations. However if I’d known the minimal standard of this ship I would of seemed alternative options. On embarking it was chaos it clearly states on boarding papers that it ... Read More
We choose this cruise due to travel dates and destinations. However if I’d known the minimal standard of this ship I would of seemed alternative options. On embarking it was chaos it clearly states on boarding papers that it commences at 11.30am. However didn’t get on board till 2.30pm. No crew took charge provided any updates. On board it clearly states where smoking is allowed and smoking in cabins or on cabin balconies is not permitted. Leaving Venice everyone was smoking flicking ash etc. contacted reception who advised us to contact them with cabins who were doing it so they could address it. We asked several guests not to flick there ash it was blowing on us but people were rude and aggressive in their response. We contacted reception who said security would speak to guests. However when security turned up they said it was an issue for housekeeping. Our issue with the smoking was that people were flicking aah and not been respectful of others. Mindue has to have a giggle when the ship sells cheap cigarettes onboard. the pool area was overcrowded with on average 40+ adults and minimum 10 children in each of the pools at one time. There is no adult only areas at all. The bars etc has no limitations either. One night we went down for disco at midnight and guests were turning up there with prams with young babies. The music was so loud and young children were grisly. Certainly not a place to take your young children. Excursions. We were meant to go to Mykonos but due to Weather we were diverted twice and arrived at Chania. However customer service could provide no information on the town and there response was they hadn’t been there before. No initiative to seek information for guests. We were then advised that they would discount the bus shuttle for £5. Upon arrival at port it was chaos no crew were there giving directions and the lines trying to get out gates were insane. Finally after people had been in line in the hot sun for over 30minutes the crew went out to assist. It was frustrating as people with young families had stood in line for a long time waiting for shuttles and when you got to gate you could get local bus following the same route for £3.40 and taxi one way was £10. To give them credit we enjoyed the excursions to Olympia, acropolis. However each one costs average of £60 Disembarking: Each person was allocated tags/colours along with times. Initially they were announcing groups then this ceased along with the updates on the screen s. It wasn’t until we approached crew that they advised we could disembark. Upon leaving ship there was one free shuttle to transport all passengers to the main terminal. Again no communication from crew. Terribly unorganised ship Read Less
Sail Date August 2019
For some background, my dad took me (19 years old) and my brother (27 years old) on our first cruise. Since this was my brother and I’s first cruise our expectations were not high. We saw a lot of bad reviews before coming but we decided ... Read More
For some background, my dad took me (19 years old) and my brother (27 years old) on our first cruise. Since this was my brother and I’s first cruise our expectations were not high. We saw a lot of bad reviews before coming but we decided to give the cruise line a shot. All of the ports on this cruise were gorgeous and we had a good time other than the ship being delayed causing us to get off early to make our flight back to Toronto. This is a long review but I hope it helps. Pros / SERVICE: Sheldon Dsouza the bartender and his girlfriend Maria are great! They were the best thing about the cruise! Sheldon is usually in the blue velvet lounge at night. They were also the best service we got on the ship. The ports were also beautiful. Time of ship / Communication of workers: I have heard cruises are usually on time but this one would arrive and leave late from the ports. Two days before the cruise ended, they notified us we would get into our last port late causing us to miss our flight. There was not much help from reception at all to help us figure something out and what we should do. We ended up getting off a day early, in Croatia. We dropped about $1400 on plane tickets to Venice so we could catch our flight from Venice to Toronto. Reception told us all we had to do was go to deck 4 and ask where immigration was. But nobody knew and was just sending us to different people. We were supposed to get off in Venice at 9 am, so the travel person with Expedia that we were organizing the trip with told us just not to book our flight before 12. We booked it for 12:30 and she said we would be fine. Now that we were getting in 2 hours late, we would miss our flight. (Note: Our friends we met told us they did not get to the airport till 1pm. Lesson learned to book a late flight or book one for the next day!) Boarding/First day: The day the cruise started, everyone seemed to get boarding passes/luggage tags in the mail but we got nothing. Disembarking at the ports were not organized at all unless you had an excursion it was pretty organized. Boarding in Brindisi took a long time to board, I guess since everyone got back at like the same time on the shuttles. For the restaurant seating arrangements; we did not have any arrangements till the day of. Unlike others had it done before they got there. Apparently, they have difficulties with the Canadian website so that may have been the problem. Kids/Activities: there were a lot of kids on the cruise and all were around the pool area so could not really “relax”. There was an adult’s only area on the top deck for an extra fee but it is not worth it. It is just a bar and some chairs. I also found there were not a lot of activities during the day which was fine since we would just spend the day at the port. Money: We choose MSC due to the fact it was cheaper. But a lot of added stuff just boosted up the price, like the fact water or soft drinks were not included so you had to buy the drink package. Free water in the caf, but buying water bottles at dinner was 2.90 euros for the big one. Not a big deal but even though we said no they added a unisef donation (1 euro/ person). Security: there was a lot of security to get off / on the boat. Which I think caused most of the delay to get onto to the boat. We had to keep retaking our picture since they did not like it and thought it was too blurry. Theme nights: the cruise line did not let us know the theme nights beforehand (formal, white, causal). So, we packed nice clothes for dinner of course, but my brother and my dad did not pack white. There was then a white party at night so they did not want to go and be the only ones not wearing white. So, would have been nice to know beforehand. Entertainment: Did not go to any during the day since we were enjoying ourselves at the ports. At night, we went to the shows. They were good. Some nights they had a party after but we did not attend any. We would just go hang out in the blue velvet lounge with our favourite bartender (Sheldon). I did not go to the disco but I heard from someone else they did dance lessons in there one night lol. Wi-fi: wi-fi sucked and gets used up very quickly. You can track the usage online though and see which person uses the most Wi-Fi. You can all use it at the same time but it does make it run a little slower. Food: food at dinner was very good. Breakfast and lunch were not as good. During breakfast once, there is a sit down one and there was a hair in my pineapple. They asked if I wanted anything but all I wanted was a fruit tray..without hair lol. They got my room number so we thought maybe they would do something but they did not, which is fine. It is also a mess trying to get around the buffet area since it is so busy. There was a snack bar open at night but it was very upsetting since there was barely any food (if you want pizza after 10:30 you have to pay for room service). Cabins: We had an oceanview balcony. It was small for three people but the balcony helped with getting air into the room. Our fridge did not work though; we let them know and they came two days later. We just wanted the fridge to keep our own water cooler but keeping it out in the room kept it colder than the fridge. Fitness & Rec: Gym was small. They also said there was a ‘golf practice’ on the ship but there was none. When I asked where it was they pointed me to the mini-golf even though on the signs on the ship it showed golf practice on deck 13 and mini gold on deck 15. Also said there was a ‘power walking track’ but there was no track either. Excursions: The most organized thing about the cruise. We did a “bus transfer to Olympia” in Katakolon and just bought our tickets to inside there. We saved about half the price without doing the tour and we loved it. They had signs explaining what everything was, so if you can read. I suggest doing this instead of the tour. In Athens, we did “Athens and the Acropolis”. Very busy but the tour guide was good. There was not much free time in Athens to eat so make sure you eat before or bring food. Then in Dubrovnik, we did the Kayak tour and it was beautiful. It is a lot of work but loads of fun. Lunch is included in the tour which is nice. Would I take this cruise line again or recommend it? Nope. WE ALL LOVED THE PORTS THOUGH! Read Less
Sail Date July 2019
I have read a lot of bad reviews about the MSC Musica and was very worried but it was amazing! Embarkation and Disembarkation were not great experiences however apart from that everything was great. The staff are second to none and cannot ... Read More
I have read a lot of bad reviews about the MSC Musica and was very worried but it was amazing! Embarkation and Disembarkation were not great experiences however apart from that everything was great. The staff are second to none and cannot do enough for you. The shows were fabulous and the entertainment staff work non stop to make sure everyone is having fun. The bar staff are so friendly and the cleaners keep the place spotless. Food was great, my son loved the pizza especially. We only used the buffet as have no complaints. The ship never felt overly busy and you could always find a space for yourself. We had a balcony room which was fabulous and had everything we needed. The Itinerary was the reason I booked this cruise and it didn’t disappoint with the highlights being Mykonos, Dubrovnik and Venice. Brindisi was a surprise too such a beautiful little town. This was a first cruise for myself and my son and we loved everything about it from start to finish. I set my expectations low and everything exceeded my expectations! Read Less
Sail Date July 2019
We choose this cruise due to destinations it sailed to. After reading so many negative reviews I was a little bit worried about going with MSC. But let me be honest. EMBARKING After reading about chaos at embarking, this chaos ... Read More
We choose this cruise due to destinations it sailed to. After reading so many negative reviews I was a little bit worried about going with MSC. But let me be honest. EMBARKING After reading about chaos at embarking, this chaos comes due to witnessing the most impatient people I've ever seen trying to get on ship first. People that don't think they should queue. Your given a number and when it's called you go to security. If you can be patient everything is fine, if being impatient bothers you, you'll ruin your own holiday yourself. Watching people having a paddy cause they want to board on number 5 instead of 6 was actually hilarious. CABINS OK so when we got to enter the cabin it nice, not the best cleaning Ive seen ( a few smudges on a mirror) but at end of day it wasn't going to ruin my holiday and make me complain. The cleaner did nice touches and even left us cakes one night, I acknowledged this with a thank you note back. RESTAURANT we had 2 amazing waiters Michael from South Africa and Juni from Indonesia. We had a laugh with them every night, nothing to much trouble. If I didn't like any starters I had 2 mains instead. If you don't ask you don't get, but the problem seems to be witnessing the manner in which people ask. Talk to them in a rude manner you'll get one back, be polite and they will go above and beyond for you. Portions are small but I never went hungry. MSC are not your royal carribean or princess standard, but we didn't pay those prices to start with so don't compare the two otherwise pay more for your holiday. OVERALL We couldn't really find any faults with the ship at all. After reading so many bad reviews I soon came to realise that some people expect to much. The ships very clean, the staff work extremely hard and have been on the ship many months without a break, they may be at your disposal but treat them like humans and with respect to get the same back. Don't be put off by the hard hotdog cob review (we never found that). Also didn't get my food luke warm, weather that's because we was on first sitting. Our food always came out at a good temperature. Beware of the passengers who act like animals at feeding time in a zoo, racing up and down acting like its all going to go in a flash, this isn't Msc fault, it's your fellow passangers behaving like that, way to avoid is to go at quiter times I.E just before all trips come back to ship. Read Less
Sail Date July 2019
Have you ever been to a buffet where the labels are in place, promising tasty treats and then you find that all the food is already gone? That is how this MSC cruise felt in most respects. There is definitely potential and in better hands ... Read More
Have you ever been to a buffet where the labels are in place, promising tasty treats and then you find that all the food is already gone? That is how this MSC cruise felt in most respects. There is definitely potential and in better hands this could be a great cruise, but MSC and its employees just turns this into a bad experience. Embarkation in Venice was slow. There is a shuttle bus from port entrance to boat, but apparently the one bus they have suffered a breakdown so everybody was lugging luggage through 100 degree weather. Meanwhile an entire fleet of Royal Caribbean busses was standing by for their guests. Disembarking was even worse - they have staggered departure times, but everybody has to leave their cabins at the same time, 8 am. So you have thousands of people descending on the breakfast buffet which can accommodate only a quarter of the guests at any given time, everybody fighting over table space. 40 minutes after the posted departure time we were able to leave for the transfer busses. We did all our own excursions, except for Dubrovnik where we wanted to use MSC’s offering. It took the excursion desk a few attempts, but eventually we got the correct tickets. The excursion got cancelled the day before arrival because MSC did not have as many participants as they had hoped for. I have had many jaw-dropping experiences during the cruise where the crew does the absolute minimum amount of work, but I am just going to leave you with the first such encounter: shortly after check-in I found that somebody else’s luggage had been delivered to our door instead of their cabin which was on a different floor. There was an MSC crew member with a radio posted on nearby stairs in anticipation of the safety drill later that day. I let him know that I found some suitcases that people are waiting for on a different floor. His reply: that is not my responsibility - please go down to the front desk and let them know. The one great thing about this cruise was their main band which plays ballroom music. There were surprisingly few dancers on this ship, so they kept asking us for our song requests and made recommendations. Having a private band is awesome! Read Less
Sail Date July 2019
We chose this cruise because the kids were free and since we were getting married it seemed like a good choice to offset some of the costs. This was my first cruise but my husband had previously cruised before on many other ships and if it ... Read More
We chose this cruise because the kids were free and since we were getting married it seemed like a good choice to offset some of the costs. This was my first cruise but my husband had previously cruised before on many other ships and if it was just for me I would never cruise again based on my experience on MSC but my husband swears that he's never had such bad experience on other cruises. I don't know where to begin. First, our pool towels were never changed even if I left the dirty ones in the shower, they would get folded and put back on our bed. The embarcation and debarcation was a fiasco at each port. It was disorganized like it was their first time which created long waits. The food in the buffet was limited and always running out, long waits for them to refill the food. There was never any ice at the machine except very early morning. ALL the food buffet and restaurant were "ok", nothing special just ordinary. Everything tasted the same because it lacked seasoning. Usually you have a big "always available menu" for when you don't like the dining menu but there was only 2 options there for the entire week, grilled chicken and fries. The portions were very small, we often had to get 2 dishes because of the size. The service in the dining room was awful. Given the wedding, we had a group of 17 seated together but at different tables next to each other. We never (both tables) ate together the entire week. Their table was always finished 45-60 minutes before us. At our own table, we were never served at the same time either since they would bring out dishes as they were ready and not per table which meant that sometimes 3 people would be eating then 5-10 mins later 2 more plates came then 2 more etc. On the night of the wedding, we decided to treat ourselves to the steak (20EURO/person). The steak was undercooked when we received it (20 minutes after our guests received their regular meals) so by the time we got it back it was 45 minutes later. The whole table was done eating and of course the other table in our group had already left which made it hard to serve the wedding cake (which they brought out as I was eating my steak). They then rushed us out because of the next seating was starting to come in which was the case all week but worse that night considering the circumstances of the wedding and cake. After the ceremony, we were taken all over the ship for pictures with the ship photographer which meant we left the ceremony hall with our personal decorations. We called and asked at service desk for the following 3 days (multiple times per day) and nobody knew where our stuff was and they kept saying that someone would get back to us but never did. We FINALLY received our stuff 1 hour before leaving the cruise. The entertainment was "ok". I expected a different act each night but it was the same all week but with different music and outfits. The dances are basically the same. I wanted magic one night, comedy another, dance another, acrobatic another etc. Also, on special nights such as 70's or white etc, they would close the lounges and disco to force you to go to their activity. That was frustrating. We wanted to go dance but couldn't because it would only open after the other thing was done, usually at midnight so on most nights we just went to bed early. My daughter (15) wanted to check out the teen club, we got there and there were young men (20's) hanging out with the kids and couldn't see any MSC cruise member supervising which is how this happened. I don't want my 15 year old hanging out with 20 year old men. Last issue, we had onboard credits while booking our cruise but the reception desk refused to let us use them. We only found out when we settled our bill at the end of the week. If we would of known, we wouldn't of spent to much. We were spending because we thought we had those extra credits. Read Less
Sail Date June 2019
We have been with msc before but this cruise from Venice was full of very noisy children and Italians. It was extremely noisy and we were on second sitting and could not hear yourself think. The food was reasonable and the service ok . The ... Read More
We have been with msc before but this cruise from Venice was full of very noisy children and Italians. It was extremely noisy and we were on second sitting and could not hear yourself think. The food was reasonable and the service ok . The balcony cabin was very good as was the service from the steward. The boat was also noisy with strong vibrations , we were on deck 10 middle ship and it was difficult to get a good night sleep. They charge for every extra you could think of and for shuttles to the ports.The ports were good and Albania was a highlight The evening shows were first class the best we have seen and included magic , acrobats and comedy . We really enjoyed them. The reason for the average mark was mainly because of the noise and number of children on the cruise, this spoilt it for us as we are 70 years old and it was just too much. Read Less
Sail Date June 2019
Always wanted to sail the Mediterranean! First ever cruise and included my kids. Really enjoyed the Musica. She is beautiful and versatile all restaurants are amazing. I will definitely want to sail again. Buffet area needs more control ... Read More
Always wanted to sail the Mediterranean! First ever cruise and included my kids. Really enjoyed the Musica. She is beautiful and versatile all restaurants are amazing. I will definitely want to sail again. Buffet area needs more control as guests hold up tables as well as deck chairs. Great time and a wonderful experience. Will definately do it again. Loved the cruise life and excursions and City visits Did not get the opportunity to use the jacuzzis as again guests are not controlled and usage should be timed. Maybe a displayed timer? Anil our cleaning person was awesome and very helpful. Could not afford the cocktails to our desire as the Rand is much weaker than the euro so costs were too much. But I am really looking forward to another cruise. Maybe the Caribbean will suite us next. My wife and kids was so amazed with my gift to them. Loved it Read Less
Sail Date June 2019
CONS -Embarkation - we were waiting for two hours in the port. The port guy was constantly shouting at you and people waiting. People in the queue were very poorly mannered, kicking, pushing you and trying to skip the long queues ... Read More
CONS -Embarkation - we were waiting for two hours in the port. The port guy was constantly shouting at you and people waiting. People in the queue were very poorly mannered, kicking, pushing you and trying to skip the long queues -MSC gave us incorrect drinks package and then blamed our travel agent saying travel agent provided incorrect info ( not true) -MSC allocated our preferred restaurant incorrectly and blamed our travel agent asking for that specific restaurant as per our request (not true) -Dirty bedlinen in the cabin ( stains) -Dirty bathroom ( dirty door, mirror, rust and dirt in the shower) -The balcony cabin is old and carpet/ furniture needs to be replaced very badly - The balcony is dirty and rusty - Customer service is non existent -at the very best they will ignore your complaints, otherwise they will shout at you , they could not care less about your comfort or satisfaction -Cold water at all tea stations- impossible to make a cup of tea -The pool was impossible to get into- too many poorly mannered people pushing you out of the way and kicking you ( we have got a balcony cabin Fantastica experience, which was supposed to be a luxury experience- what a joke!) -The Italian staff were very rude , inpatient, poorly mannered. They were constantly raising their voice and shouting at you. Anything we were asking for was too much of a trouble for them - Our waiter at dinner was really good but service in the restaurant during lunchtime was awful - the waiting staff was ignoring you, you could sit there for 30 min waiting to get a menu, the waiter at the door shouted at you when asked to take order ( shouting that he is not taking orders as he is a door waiter) -They will charge you for water in the cabin even when water is included with your package - They will add Unicef charge to your bill without asking you - I have got a severe allergic reaction within 10 minutes of drinking their cheap pina colada at the pool -They will mix french and english speaking groups together on excursions to earn more money, pure greed ( and will still charge you 90 euro per person). -Disembarking was terrible, staff were treating you like a cattle, long queues again for 3 hours, staff shouting at you, people kicking and pushing you, arrival was also late -Buffet was a mess, people running around, pushing you out of the way and trying to skip long queues - The wines included in the 30 euro per day package were very cheap and of a very bad quality , MSC cocktails gave me a severe allergic reaction PROS -The food was very tasty -Ports / towns where we stopped were very nice - especially Dubrovnik , Venice, Lecce, Mykonos, Olympia -Some Asian staff were very good, polite and friendly -Excursions were interesting and well organised ( except for the guide called Eva in Athens - Acropolis, Plaka and Museum tour- my advice would be to avoid this one) -Entertainment was really good Read Less
Sail Date June 2019
From the beginning things were terrible. Our cruise cards were not correct. We had the drink package and they put it on the card wrong. So we had to go the guest services to correct all three cabins cards. Then you have to wait in line to ... Read More
From the beginning things were terrible. Our cruise cards were not correct. We had the drink package and they put it on the card wrong. So we had to go the guest services to correct all three cabins cards. Then you have to wait in line to activate your card with a credit card. Why not do this at embarkation like other cruise lines. Cabin bed was not put together like on reservation. Another needed correction. No Kleenex in rooms under suites. They said no Kleenex on board but met a couple staying in a suite and they said suites got Kleenex. We had no wash clothes. Had to ask for them. Not that towel animals are needed. But they are cute and all other cruises we have been on we had them. Not MSC. Why not?Staff move in slow motion. Bar staff don’t even know what drinks they have. Food was average at best. Not what we are accustomed to on cruises. Very basic and not a good choice or selection for most meals. Our waiter was great. But he did not have a lot to work with. During dinner the staff are constantly walking around with fliers trying to get you to buy a 20 euro steak or lobster. Other cruise lines have lobster night and steak. Buffet was worse than cafeteria food. The staff up there don’t bus the tables quickly. Most days guests needed to bus their own tables. Excursions were so on organized. Getting off the ship was lines of people. Making you late starting your excursions. 2 excursions we returned later than we were supposed to. Luckily we booked with MSC so the ship was still there. The description of excursions is deceiving. We went on one to see the riviera waterfalls and shopping. We took an hour bus ride and saw a waterfall behind a restaurant and then another ride to a town that all the shops were closed for siesta while we were there to shop. Why did we go there? Room was not cleaned like we are used to on cruises. There was dirt on the floor for two days. Someone left a coffee cup by the elevator and it was there for 4 days. In the buffet a person dropped a piece of pizza and I counted 8 staff who either stepped on it or walked over it until someone finally picked it up. There are no little snack shops or restaurants to grab a quick snack during the day. The ports we stopped at were beautiful. But the ship staff and some excursions were sooo disappointing. Entertainment was not up to cruise standards. Every night was basically the same with a different theme. Singers were good. Dancers poor. They used the same set every night. Not broadway caliber. Get good entertainment. Anytime you have an issue they say it is a third party issue and they will email and get back to you. Never MSC again. Read Less
Sail Date June 2019
Used a cruise company to select suitable ship for 70yrs grandmother, daughter and granddaughter 5yrs, our first time on a cruise. The ship was old and tired throughout. Food was awful, commercial plastic produced selection, it was ... Read More
Used a cruise company to select suitable ship for 70yrs grandmother, daughter and granddaughter 5yrs, our first time on a cruise. The ship was old and tired throughout. Food was awful, commercial plastic produced selection, it was interesting to see what arrived on your plate after ordering, I sent many main and dessert plates back and lived on the fish dishes. I do not eat the poor quality of food that was offered, in my own home and expected to be wowed by the quality and presentation, not once did this happen. Theatre shows, pathetic. Crew were in general, miserable, especially Guest Services desk, used once and dreaded the 2nd and final 3rd time to settle my account. Child play areas on deck, boring. No play room for parents to take children to be together if you did not want to leave your child at the club! We played in the ship's library. No ice cream available, on an Italian ship!!!, no fresh strawberries or cherries, come on they were in season aplenty on shore! My overall impression of this once in a lifetime cruise, to make memories, "Benidorm on a Tugboat". I was offered 150 pounds voucher off the price of another cruise, I just laughed. Never ever again will I go on a cruise, even if offered free. It was dreadful and I just want to forget, worst holiday I have ever had in my 70 years. Read Less
Sail Date May 2019
The destinations in the cruise were great, beautiful towns all. The staff very friendly. Overall experience mediocre food not great,MSC nickels and dimes their customers . No one seems to be in charge and know one ever knows what’s ... Read More
The destinations in the cruise were great, beautiful towns all. The staff very friendly. Overall experience mediocre food not great,MSC nickels and dimes their customers . No one seems to be in charge and know one ever knows what’s going on. They do not enforce non smoking in cabins and balconies, I was inhaling second hand smoke entire trip, I ended up getting sick from smoke inhalation. I reported twice . It took 4 hours to board ship completely disorganized At our stop in Zadar, they did not have enough transportation coaches to take guests into town we spent 1/3 of our time in port waiting for transportation. I will never cruise MSC again Also took our passports for stamping in Venice, and they were very disorganized in retiring to guests, extremely stressful! The buffet was Mediocre Other cruises I have gone on really went out of their way to wow guests with food presentation , not the case on this cruise. The buffets were like cafeteria type food Read Less
Sail Date May 2019
We sail RCI and NCL every few months. Embarkation and disembarkation was shocking - didnt get onboard until 2.30pm as a black status holder. Its 10am now and no one has disembarked yet... we are standing in huge lines. The premium (suite ... Read More
We sail RCI and NCL every few months. Embarkation and disembarkation was shocking - didnt get onboard until 2.30pm as a black status holder. Its 10am now and no one has disembarked yet... we are standing in huge lines. The premium (suite and high value) guests were left standing in the rain for 45 after being taken through security too early with no shelter and the ship wasn't cleared for boarding. The shambolic nature of the cruise didn't stop there. By UK and US standards the food and service in the MDR was horrendous. The decor of the ship looks like a 90s Seniors home. By far the worst part of this cruise was the attitude of the staff towards the English speaking guests. One crew member even told us the American guests are hated because they see UK/US guests as too demanding and having too high expectations. We were nothing but polite to the crew and were replied to with prejudice and rudeness on many occasions. If you have any sort of problem you have to fight your corner... no one will take ownership and actually will become combative and obstructive back. My black status hadn't fed through to the ship and I was given a classic card. No big deal however when I approached guest services to ask for the correct card I was basically accused of lying even though I had three black status welcome emails. Their nature is to pass you from pillar to post. The rudeness is part of the culture of this line. If you're used to American lines please do not waste your money and vacation time suffering this disgraceful service. Our stateroom was tired with very noticable dirty on the carpets and dust on every surface. The dining was the worst we have ever experienced in any hospitality business. Entertainment shows were high quality. Never again MSC we will vote with our money. Read Less
Sail Date May 2019
Room not clean - asked to be cleaned again prior to unpacking had to ask for clean pillowcases, face washers Tv not working No satellite reception once you leave a port Water not given at dinner time in restaurant you had to pay ... Read More
Room not clean - asked to be cleaned again prior to unpacking had to ask for clean pillowcases, face washers Tv not working No satellite reception once you leave a port Water not given at dinner time in restaurant you had to pay for a bottle. No chairs on deck 7 under shelter to sit away from the pool area. Pay for movies Pay for everything extra Can’t go to the front of ship unless you are a top 16 or exclusive. Meals in the restaurant are tiny you have to order double and are cold. Meals in buffet are cold Drinks waiter at table 532 can’t understand a word of English Caos with getting on the ship. So many different stations that it all could have been done at the first one. Long cattle line queues No one to greet you when you get on board Didn’t even realise there was a cruise director. Didn’t hear or see her until the show on the second night and she was as interesting as a wet dish cloth. The whole ticketing system. You need a ticket for this or a ticket or that. While this was ok it was very confusing Couldn’t buy just a water package when on board had to buy another drinks package with less tickets. Ordered and pre paid for a bottle of wine and birthday cake to be in the room when we got on. It wasn’t. Had to ask for it 3 times before we finally received it in the restaurant and again we had to ask for it. The restaurant in squashed in like sardines. Have to pass own knives, forks and plates to other people on table for waiter as he can’t fit through. Head of house keeping should be very ashamed Opted for the laundry package once on board but they ruined all the clothes. The paid for the clothes to be washed and ironed but a 2 year old kid could have done a better job. The outside screen was never on and was told it was broken. The whole ship came down with a virus but there was not infection control to help contain it. We are still recover at home some 2 weeks later. Worst ship ever. Grand voyage my but there was nothing grand about it. We have cruise many times with other cruise lines this one just doesn’t match up to any other will never sail with them again. Read Less
Sail Date April 2019
We embarked on the cruise aboard the MSC Musica from Durban to Venice in April 2019 with expectations of the ship not being up to the standard to HAL/Princess/Celebrity but were hoping for an enjoyable experience. Unfortunately, this did ... Read More
We embarked on the cruise aboard the MSC Musica from Durban to Venice in April 2019 with expectations of the ship not being up to the standard to HAL/Princess/Celebrity but were hoping for an enjoyable experience. Unfortunately, this did not occur. From the commencement of embarkation the experience took a downhill curve. Not only did it take hours, passengers had to line up in the direct sun (which was rather warm) whereas a simple redirection could have had the passengers in the shade. The organisational skills of the crew did not improve at all. We have never experienced that when boarding a ship there was litter on the floors, the cabin was dirty and not fully prepared. There were stains on most of our furniture and carpet and the nightly turn down was hit and miss. We purchased drink vouchers beforehand but when we went to collect them we were told that the dining room would have them. This was not the case. It took quite a few staff members to sort out the problem. All waterin the dining room has to be purchased - then you get a large 2 litre bottle plonked on the table. After enjoying a particular wine we asked for it again the second night - only to be told they had no more left. When we found that it could be bought in one of the bars, we asked the dining staff why he said they had no more - he admitted that he was advised by management that they wanted to keep this particular wine for the Mediterranean section and were told to 'get rid' of the cheaper wines. This type of lying was repeated many many times on board. There were no daily newsletters, the customary announcement by the Captain at 12 noon could not be heard - and occurred anytime from 11.30 to 1.30 pm. There were no TV or movies unless you were in a port and got the local channels or you purchased a movie from the ship at US$8 a time. The big screen above the pool never worked. The automatic doors from the bistro to the pool area never worked (we were told by a staff member that they never do) and there was plenty of dropped plates/drinks attempting to man handle the heavy wind proof door. Guest relations were an absolute joke - as one reviewer noted they pass you from pillar to post and hope you don't come back. Many an hour was spent lining up, being lied to and not getting issues resolved. We are not talking 'small' issues. It took 8 visits to get information on how to reboard the ship as we did back-to back cruises. If it was not for our cabin steward we would have left the ship with no documentation as to who we were and that we had purchased tickets to join the second leg. And then when we went to disembark the next day we were stopped by security and had to visit guest relations again as they had given us the wrong cruise card. We have yet to hear back regarding our stolen briefcase from our cabin ot only were staff rude, we found some at guest relations incompetent and unprofessional. The food quality was mediocre which we expected. Entertainment at night was reasonable. Internet packages although expensive worked well. We thankfully had organised our own shore excursions - from feedback from other cruisers that were onboard and went on MSC excursions, they werenot well organised and expensive. If it was not for our own excursion highlights, the trip would have been extremely disappointing. These are only a few of the numerous incidents that we could list. Others range from obtaining a glass of water (near impossible) getting charged incorrectlyfor wine when on 'special', their juice/soft drink packages not including fresh juice to name a few. All in all very disappointing. Read Less
Sail Date April 2019
Price and itinerary was the drawcard, but the cruise was just awful. Cold food with no flavour. No entertainment except for dancing and pool games. No movies or tv except if you paid for them. Treated like cattle on embarking took 2 hrs. ... Read More
Price and itinerary was the drawcard, but the cruise was just awful. Cold food with no flavour. No entertainment except for dancing and pool games. No movies or tv except if you paid for them. Treated like cattle on embarking took 2 hrs. Bistro closed at 2oc. Didnt get on till then. Room was dirty when we finally got in. Service at night in dining room was terrible took nearly 2 hrs and food was cold. The whole ship got sick with a cold virus. No news from outside world. Only cruise information was at midday from captain that was so quiet you couldnt hear it. Theatre shows were really bad, except for one the Witches show. Three tenors were amazing as well. Crew cast female singer was really bad. Same entertainment in same bars at same times every night. One female singer in piano bar was worse than me and thats bad. Need i go on....if you were to ask anyone who was on this cruise i know they would be of the same opinion not many happy travellers on this cruise. Italians dont have any idea on organisation of any activity. Shower would scald you one minuite then freeze you the next. I had a bad experience with a loose chair seat b4 this cruise only to find more tgan 50% of the chairs in bistro were loose. Upon complaining i was told yes we know madam but if we took them all out to fix them ee wouldn't have any chairs left and our saftey officer is not around. So they were prepared to be sued for an injury. Go figure.... Read Less
Sail Date April 2019
We initially chose this particular cruise because of the lovely itinerary and for a special pre retirement holiday. We had cruised with MSC three times previously and although it was not the best quality cruise line it was always an ... Read More
We initially chose this particular cruise because of the lovely itinerary and for a special pre retirement holiday. We had cruised with MSC three times previously and although it was not the best quality cruise line it was always an acceptable standard, reasonably priced and had good itineraries. Right from the start of this cruise things were not managed well, the cruise started in Durban South Africa and finished in Venice. We arrived for embarkation and the queues were the longest we had ever seen, it was a very hot day and there was very little shelter from the sun and no where to sit. Passengers of all ages were standing in lines for nearly two hours before getting onboard. Once on board we were told we had to join another very long queue in the theatre to sign for our drinks vouchers, we normally purchase a drink package but were advised that ships sailing from South Africa were unable to sell these. After another hour in a line we managed to pick up the vouchers we had already preordered and already paid for. When we had had a couple of days onboard and met other passengers it was soon apparent some passengers had been able to purchase a drinks package and staff were unable to explain this. A few days into the cruise many passengers were becoming unwell with a respiratory illness, hygiene standards onboard were very poor and the food quality and quantity were the worst we had experienced. No water was served in the dining rooms, we had to purchase a bottle of water if we wanted water to drink and food was only warm when served, the poor dining staff had to keep taking meals back to be reheated. For the last week of the cruise all the good wine had run out, nothing was restocked and passengers were forced to drink cheap unpleasant wine which was less to buy than the value of the prepaid vouchers. Many people had vouchers left over because of this and were told they were non refundable.The ship did not have sufficient staff and those they had were overworked and tired, several were unwell and they were all trying their best to cope and very apologetic. I caught the virus onboard and became very unwell and needed to visit the doctor, he was from the Ukraine did not communicate very well and ended up giving me the incorrect treatment which could have caused me harm, I’m still waiting to find out. Fortunately for me my daughter is a doctor in England and I managed to contacted her after two days and she was able to tell me not to continue with the treatment. The entertainment was very poor quality and we ended up not bothering with it and sitting in a quit bar to save our ears! Disembarkation was worse than the embarkation, the luggage was taking an exceptionally long time to come off the ship, we were lucky we had time and our transfer was good enough to wait over an hour for us but some unfortunate people missed flights. Read Less
Sail Date April 2019
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.5
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

Find a MSC Musica Cruise

Easily compare prices from multiple sites with one click