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40 Island Escape Cruise Reviews

What can I say? We feel totally let down and misinformed by First Choice/Thomson and Island. we booked it last minute and were struggling to get anywhere in the week we had off work at the price we wanted to pay. We were advised by First ... Read More
What can I say? We feel totally let down and misinformed by First Choice/Thomson and Island. we booked it last minute and were struggling to get anywhere in the week we had off work at the price we wanted to pay. We were advised by First Choice to go on this cruise as we had never cruised before and it was a good introduction. Wrong.. The mistake we made was not researching it as we always do. We took the word of a sales rep, something we never do. Never again! The only way anyone would get us back on this ferry is in two's if it was renamed Noah's Ark and our lives depended on it due to worldwide floods.. But then again it wouldn't stand up to mother nature... Embarkation We arrived at Palma and we have no complaints over the flight, transfer or embarkation as it went smoothly. The staff at the reception desk were very nice throughout our cruise and directed us to our cabin.. We looked out and saw 3 real Cruise Ships docked. I couldn't help but think the people on them must have been laughing at our ferry. Sorry it needs removing from service as a Cruise liner. I can't believe thomson put their name to this.. Oh! Sorry my mistake they just own it and make from it, they don't actually put their name on it, it remains an Island cruise. First Choice don't even put their name on the ship and they launched the venture in 2002. This tells me alot. Cabin Where do we start? It smelt musty and the toilet/shower was tiny and after a day smelt of a sewer. The beds were uncomfortable and although we found pretty little towel animals on the bed now and again, they failed to change the sheets once. I know this as my sheet had a brown stain on it for the whole week..On the whole it was too small and falling to pieces with wonky drawers and hospital curtain wardrobes. We could not move in it together and took turns to stand up and get dressed. Within 15 minutes I stood on my partners foot.There was two electrical sockets in the room. one 110volt and one 220volt. The literature given to us said only to use 110volt. We clarified this with the reception and were told different things by two people. Basically you should only use the 110volt socket! Or should you, because I got away with using the 220volt one.. Confused me too. They also told us not to use our iron( but I did) Or our own hair dryer..Or hair straighteners! This is just to make money as they charge to iron and hire hair dryers out.. I could go on. Overall I felt like a battery hen. We were right next to the pub too which meant at 1 am ( when we had to be up for a 7am docking at Rome) we had to listen to teenagers and adults shouting outside the cabin. We like a laugh and a drink but respect other people which most on this boat didn't. The Beachcomber restaurant (Greasy spoon) We walked in and sorry if I sound a snob (Which i'm not) but it was full of people who had no manners. We were pushed out of the way by people who seemed to think the food would run out if they didn't get to the chips before us.. Sorry this caters for the lower class, as does the ferry... It was like being in the school canteen having food slopped on my plate. We only went in here twice. The first time because we had just got on the ferry and the second time because it was the only place open. We shovelled the food in and left. If you are as unfortunate to go on this cruise as we were don't go in here unless you aren't bothered about value for money or sitting next to someone who likes showing their food whilst eating (No I don't mean the children). The Island restaurant (Informal but good food) This is the highlight of the ferry. The staff lead you in and you are sat on tables next to others unless you ask to sit alone. You will only have a chance of a table for two if you go ten minutes before opening time or you will probably sit next to someone who wants to talk to you instead of their family. The waiters are all from either the Phillipines or the Caribbean and I have to say they are the nicest staff on the boat and nothing is too much trouble for them. (A lesson could be learnt by the English staff..) The food is good and plenty of variety each night. Again though it is let down by people elbowing and pushing to get to the food. On the whole though this restaurant caters for people who enjoy a meal out. The entertainment ie. Pubs and theatres etc. On the whole I would describe this as a floating social club. Each area reminded me of really bad wedding venues, full of people you would never befriend and don't want to be with but just put up with them because you are there. Picture Gavin and Stacey on a night out!! We were told by First Choice that the ferry catered for an average age of 45. We asked for somewhere with plenty to do and no or little children around.. We got social clubs with people aged between 1 and 80 years. Full of people who insisted on keeping 7 year olds up during an adult comedian and a poor entertainment team who just seemed like they wanted to entertain themselves. eg Juvenile jokes and innuendo's whilst on stage. THE BAND - Hmmmm Just think back to a summer play at school and the girl who could sing (Shout) with the pubescent lads on bass..Awful! Every time the cruise host came on stage he had to advertise his sexuality in a crude and distasteful way.. As did the other members of the entertainment team as one of them during a game of Blankety Blank felt it necessary to have his answer as Balls or Banana whilst flirting with the hostess!! Trying to be funny but not very good at it!! Sorry not entertainment. We witnessed a domestic between a man and a woman who clearly had alcohol issues. She punched him and he threatened to kill her before he elbowed her in the face. The bar staff continued to sell them alcohol though. This was just another thing that left me thinking where am I? The comedian was OK on the first night but the second night I laughed once at an adult joke. Oh! and so did the 10 year old next to me. get the picture? There was an Elvis impersonator who was the best act on in 7 nights. We actually went back to our cabin after our meal and waited until things came on that we wanted to see as everything else was so poor (Including the Pubs) and just not where we wanted to be. When we did get to shows most of the time we found no where to sit. Actually we witnessed a man ( Aged about 50 ) Pointing and threatening another man ( About 60 ). Nearly fighting because he couldn't find a seat. In between the poor acts they had game shows like Mr and Mrs and bingo.. Oh yes on the last night someone stole bingo tickets because the jackpot was 1300 pounds. Again who was I mixing with in this confined space? The entertainment caters for Children and people aged over 60. Not even the band could muster up any music from the nineties or anything recent, it was all from the eighties or older. we tried the late night "Disco" one night and sadly stayed for ten minutes as the music was dire and from the 60's. Ports of call Villefranche(France) Livorno(Italy) Civitavechia(Italy) Propriano (Corsica) Mahon(Menorca) Palma(Majorca) On the whole our time in port was good. We went to Pisa,Rome, Monte Carlo, Nice, Propriano and Mahon. The highlight was Rome but we had to pack all the sights into about six hours because the port of Civitavecchia was about 1 hour away and we weren't allowed off the boat in time to catch the earliest train. However I think we saw more than the ones who were robbed by going on a trip and got less time at each location. The information from the staff wasn't very accurate about where train stations were etc (Cynical but they probably wanted us to book the extortionate trips with them). After seeing Rome Pisa Monte Carlo and Nice we thought we could spend the rest of our week lazing on beach's, wrong. Corsica was fine as the beach was in front of the ship, however Mahon was 45 minutes by bus after a 20 minute walk to a bus station.. Stress again! Perfect holiday NOT! The staff on the boat couldn't even direct us to to bus stop correctly, and not for the first time.. Palma, well again a 30 minute bus ride to the beach. Villefranche was a good location as only 5 to 15 mins from either Monte Carlo or nice by train, however the ship didn't dock and we had to get a tender to shore. The port of Livorno was closer to Pisa than the original port on the itinerary however it was a long walk or bus ride from the train station. Out of all the ports we visited I didn't see any of the other true cruise ships docked. I did however see one of them in the bay at Monte Carlo which didn't look out of place with millionaires yachts. This made me think that the larger more attractive ports would not entertain a worn out ferry like the Island Escape. Shops There was no mini market as we were told by First Chioce. As for the other shops, well we didn't go in them. We looked in and walked past the tatt they had outside on tables at about 11pm (When everyone ws drunk. At least they could be forgiven for buying tatt when drunk. We can't have any excuses for booking this cruise as we were sober) Stick to the tatt shops in port.. Enough said.. Disembarkation We received information about this two nights before going home.. well we couldn't believe what we had to do. By 130am (Early hours of 19/8/10) we had to pack our cases and leave them outside our cabin (Outside the pub) and then be out of our room at 8am (When our flight was at 8pm) Again misinformed by first choice. Another thing was no food after breakfast.. My worry was that my case was left outside a pub unattended for about 4 hours. Believe it or not it takes alot for us to complain but we were about to at this point until two tamper proof security seals arrived in our room. So we didn't complain. Anyway on the last day we went to the beach and returned at about 4pm. We got changed without a shower as the courtesy rooms were only offered up to 3pm. And really I didn't want to share a room with the people on this boat as I witnessed their behaviour and lack of hygiene for a week.. Anyway finally we could see the light and our cases were at port side. As we got them the security seals were broken. I approached an English rep with an Island T-shirt on (Like I said earlier the English staff could learn off their colleagues) she wasn't bothered. I asked what the seals were for and she couldn't answer. I asked what I should tell the staff at the airport when i'm asked have I left my case unattended and is their a chance anyone could have tampered with my luggage. She assured me that it had not been tampered with as no one on the ship would do such a thing. (Just like no one nicked the bingo tickets). I told her it was a joke and we had been treated like cattle all week hearded in and out of restaurants and ports. her answer to this was "I KNOW THE STAFF ARE TREATED JUST THE SAME NO ONE CARES" Anyway it had gone too far so ten minutes before my bus was due I went back to the reception to ask what to do about my luggage and I was told to bring it back up and check it was there. I couldn't believe this so i just walk off the ferry and got on the bus which lead me on my journey back to civilisation. I got to the airport and spoke to a Thomson rep about my luggage and she filled out a form for me and assured me I would have no problems over my luggage. Just what I asked for at the boat, but then again I was speaking to Thomson staff and someone who cared about her job and not someone who was on a ferry for the summer as a cheap holiday. Ratings Food - * * * Entertainment - * stars Accommodation - * ( YMCA/Hospital ward) Ports of call - * * * (Too far from main cities) Ferry overall - * P.S. I forgot to mention there is a pool measuring about 10m x 6m. The water looked like cloudy lemonade (If you see what I mean). We were told by First Choice there were two pools and they were lovely.. As was the Ship. Not. The End (Thank God!!) Read Less
Sail Date August 2010
After visiting the local travel agent looking for a late deal looking to spend a week to 10 days in Barcelona but were talked into booking a cruise, as it had always appealed (but we planned on booking in a few years). The travel agent ... Read More
After visiting the local travel agent looking for a late deal looking to spend a week to 10 days in Barcelona but were talked into booking a cruise, as it had always appealed (but we planned on booking in a few years). The travel agent promised the Island Escape was a great ship and they'd never had any complaints about it - and I had a negative response when I asked if it was like Butlins on water. Stupidly, we booked before researching on the Internet and did not see the reviews here. We paid almost £2,000 for an outside cabin on deck nine - with the all-inclusive drinks deal - which, to be fair, was a lot less than we thought a cruise would cost us. Flight, transfer and cabin The flight on Thompson from East Midlands airport was good, with no delays and very polite service, as was the transfer on the coach to the ship. On arrival in Palma port, we were greeted by long queues and a wait for our bags - 30 minutes to travel 200 yards from the coach to the harbour side seemed a little much but not enough to complain about. We were ambushed by the ship photographer (the first of many instances) while embarking - after a 5am start, we really didn't appreciate this. Without any help, we found our cabin on deck 9 with relative ease. It wasn't too bad, I'd say it was clean but very tired. The TV in in the cabin was broken but it was fixed by technical staff by the end of our first night on board. When our suitcases arrived, one was half soaked and I suspect was dropped into the sea! We sailed away from Palma Mallorca leaving MSC Fantasia and Royal Caribbean Independence of the Seas behind us. It was then we realised we had not booked on a cruise but a (luxury) ferry. But we were determined to enjoy our experience even if a little miffed at being mis-sold a "cruise". Dining, bars and entertainment Dining on the Island Escape was pretty hit and miss. The Beachcomber restaurant wasn't to our taste but if 24 hour chips, "gravy sauce" and plastic plates are your bag, it must be fantastic. The mid-range Island restaurant sadly, wasn't much better. We thought the £15-per-night Oasis restaurant would be as bad, so we didn't bother until the third night. This was a mistake - if you are used to eating out, book every night in advance. The food and service was surprisingly good, with specials every night, different appetisers, attentive service and a quiet atmosphere (apart from the comedy renditions of "Happy Birthday to You" every 15 minutes which were quite entertaining). The bars on the Island Escape were pretty similar to any bar you would find in your local Working Mens or Conservative Club - clean, boring and dated. If you love Bingo, Karaoke, Robbie Williams tribute acts and mock TV gameshows, this is the place for you. Many people were loving it but it just wasn't our thing so we retreated to the Sailaway Bar on deck 11 every evening (weather permitting). Service in that bar was very good, the Filipino and Eastern European waiting staff were great. Shopping on the Island Escape - don't bother. It's tat you'd find in any market. Ports and excursions Excursions from the ship were quite good - from Toulon, we'd recommend the walking tour around Aix-en-Provence with one of the friendliest tour guides ever - but a little expensive. Palermo, don't bother - an absolute dump. Naples, get on the ten Euro sightseeing bus near the castle and make sure you get an authentic pizza at one of the small cafes nearby. Ajaccio is so small you can walk around easily (we'd avoid the Napoleon museum again - two rooms of pretty uninspiring paintings and old coins and sadly his family home nearby is closed on Mondays). I'd avoid the seafront restaurants here as the food was pretty bad and overpriced - best to head inland. In Barcelona just head to La Rambla and wander, the bus tours are a little long-winded but worth the money if you make use of the hop-on, hop-off option. Palma Mallorca is one of the nicest cities in the world, if you don't know it, get on the sightseeing bus but make sure you head towards the centre from La Seu - and on your way back to the port, get a drink and snack at Cappuccino on the sea front. The holiday was okay, but not what we'd hoped. Being at sea and seeing so many places without the hassle of flying or driving was great but the experience was dampened by sleeping on a floating holiday camp. Our first "cruise" experience has not put us off and we are now planning on booking a "proper" one next year. If we could turn the clock back, we'd have paid a couple of hundred pounds more and gone on a real cruise. Good points: Good selection of ports (apart from Palermo), waiter service in the Sailaway bar, Oasis restaurant, organised excursions. Bad points: Floating holiday camp - Butlins-style entertainment, bad food if you don't pay the extra cover-charge in the Oasis restaurant, rude Brits drinking Stella from 10am, outdoor area with a minuscule pool (most garden fishponds are larger), tired cabins, gym is basic and part of a corridor and shopping tacky. The Island Escape isn't a cruise - it's a ferry. Don't be conned (as we were) if you want a real cruise - pay an extra couple of hundred quid. Read Less
Sail Date August 2010
First of all, this is our 24th cruise, and the first one we have ever complained about. We are taking into account that we paid very little for this cruise (250 pounds each for a seven day cruise, no flights) GOOD POINTS the staff are ... Read More
First of all, this is our 24th cruise, and the first one we have ever complained about. We are taking into account that we paid very little for this cruise (250 pounds each for a seven day cruise, no flights) GOOD POINTS the staff are excellent, although they need more training and lack finesse. Entertainment staff are perfectly OK: Quite good dancers, singers and a funny comedian. TIME IN PORT. On several days the ship leaves port at 11 or even midnight. this is good, and gives plenty of time to explore, and also allows dinner to be eaten with no fear of sea sickness., OASIS RESTAURANT. There is a cover charge in this restaurant which is around 34 pounds per couple, including wine, 26 without drinks. they do charge you for water as well. the food is of typical cruise-ship standard, and the desserts are delicious (at least the creme brulee which I tried.) However, we made the mistake of not booking for several nights, and by day two there was no chance of getting a booking as it was solidly booked for the week. so if you are prepared to pay extra to eat well and be served, do it as soon as you get on the ship. VERY bad points. Cleanliness. This ship is not clean. Shabby, rusting, broken in parts . .all that is understandable in a converted ferry, but that does not excuse absolute filth on the dining room chairs, broken rubber on the outside steps to deck 11, stained and dirty carpets, and WORST OF ALL smelly, grey sweat sodden bed linen and quilts. this was the biggest problem of all and we had to buy our own pillows and quilt at the first port because it was totally unacceptable. This ship has several smelly areas. I can't quite be sure what the smell is . .maybe just the accumulation of dirt. Not brilliant points. You need not starve on this ship. there is twenty four hour dining, and there is always something edible . .salads, fruit salad, imitation chips. At dinner time there is also a roast and all the usual things available in a buffet restaurant. None of it is wonderful. You will not look forward to meals with that pleasant anticipation usual on cruises, but you will be able to eat. the desserts are quite indifferent. Coffee from the machine is horrible, and from the coffee shop costs extra if you have an all inclusive deal. there are no little touches to pamper you . . no chocolate on the pillow, no mint after dinner, no Captain's Gala night. However, you do get very nice towel arrangements by your cabin steward- In all, I would not recommend this cruise to anyone. To experienced cruisers it will be a real disappointment. First-time cruisers will probably never cruise again, judging the industry by this ship. But if the itinerary interests you, you are prepared for the bad points and get a really cheap price, OK. Oh, forgot to mention that the Norovirus was rampant, and you will be asked to sanitize your hands at least twenty times a day . . That's a good point! AGADIR which is not in the list of ports to review. If you end up here, either take a cruise ship excursion or prepare to meet thy doom. Agadir is a horrible city, and the local taxi drivers seem to be intent on taking you to a perfume factory, leather shop or anywhere where they get some commission, and you will have to be a strong customer to avoid this. It's really not worth the hassle, as the souk, or market, is really horrible . .like most of this town. We took an excursion to Taroudant. At least you see some of the countryside, the typical market etc. Better choice than the long trip to Marrakesh, which is not worth it in our view. When they finish the motorway in July (optimistic I think . . ) it will only take two and a half hours to get there instead of the more than four now . . . Read Less
Sail Date January 2010
Just got back from what must be the worst cruise ship (if you can call it that it is more like a ferry, many said it was once a ferry!) to be sailing in any waters! I wouldn`t even call it one star! Some decks smelt so badly it made you ... Read More
Just got back from what must be the worst cruise ship (if you can call it that it is more like a ferry, many said it was once a ferry!) to be sailing in any waters! I wouldn`t even call it one star! Some decks smelt so badly it made you feel sick (if you weren`t already being sick from the Norovirus bug on board or the sea sickness as the Captain seemed to need the stabilizers out every night! I went through 2 boxes of sea sick tablets!) The food was luke warm and more like school dinners than buffet dining. We went on Ocean Village in May and believe me they are 5 star in comparison. After paying about the same price I certainly expected a similar standard and the Island Escape is far from it. The Cabins are like being in a caravan and the shower was such a trickle it took me ten minutes to get my hair wet enough to put some shampoo on, not to mention trying to rinse it out afterwards. Talking about being in the cabin, this is where you hope to sleep but the ship is so noisy that unless you are deaf there isn`t much hope for any sleep either! On the last day we were evacuated because of the Norovirus bug to enable the ship to be "sanitised" believe me they would be better off sinking it save anyone else wasting their hard earned cash! I have done 3 Cruises now but if this had been my first I would definitely never do it again. If you are looking for an informal style Cruise (like we were as we don`t like the `formal` dining) book Ocean Village not Island Escape! Read Less
Sail Date January 2010
I have been on a few cruises before mainly with Royal Carribbean. I didn't expect their standards but certainly didn't expect that non standards received on the Island Escape. If you have ever been on a cruise before or are ... Read More
I have been on a few cruises before mainly with Royal Carribbean. I didn't expect their standards but certainly didn't expect that non standards received on the Island Escape. If you have ever been on a cruise before or are thinking about one, DO NOT lower yourself to go on this "so called cruise ship"! When we arrived, we thought fair enough, it is smaller and to be more informal. Boy, we weren't let down. On entering our cabin, we tried to unpack to find there were no drawers to even put some of your clothes away or anywhere to put your suitcase. Passing space between the cabin is for one only! Don't try to walk by each other as it ain't going to happen. The cabins are now very dated meaning they are generally old, dirty and rusty. If you are lucky, you even get a smelly cabin. We were really lucky to get a cabin next to the fan room with the sound of generators 24/7. You can't ask for an exchange as the signs saying no exchanges available are up as you enter the ship. Don't drop your soap in the shower as there is no room to bend and pick it up. On quite a few days, we had a constant smell of sewerage along the corridors on our deck and there is the permanent same smell throughtout certain areas on the ship. We took a nosey around the rest of the ship to check it all out and were not left feeling much better. The pool(if you can call it that) is an absolute disgrace. It is very small and looks like something for the 50's. The beachcomber which is the buffet restaurant is beyond repair. It is like a run down back street cafe with no way back. The food wasn't much better. It is very poor quality and is like something out of Oliver Twist. You have to point and ask the staff for what you want, asking for more if required. Don't ask for a drink(and I don't mean alcohol) before 10am as you won't get. You can only have the tea/coffee or diluted juice. Yes, no fresh orange for breakfast. You then have to go and queue for a tea/coffee. This is no more than a soup kitchen. You are given your coffee/tea in a polystyrene cup!!! I certainly didn't expect china but after paying nearly £1500 for two, I didn't expect plastic! Even in the busier times, they only have one drinks terminal open and you are left to queue. God help you if you want milk in your cereal as guess what. It is the same queue! The Island restaurant is slightly better but still with the same problems, apart from you get a real cup. That is if you are left one. You can be lucky and get the person before's food stains on the table cloth. It is organised chaos. By the time, they come back with cutlery and cups the breakfast, dinner is cold. None of the restaurants are actually self service buffet as advertised as the staff dish out of food on request. We were actually all inclusive but they don't tell you that drinks are limited. You are told what drinks mainly house spirits and one choice of beer, lager and wine. If you don't like stella, boddingtons or chardonnay, tough! You can get the odd cocktail mind you. (one good note) They also don't tell you, you have to pay for your safe, sauna. Most of ports we stopped are were ok but there were a few where you had to pay for the shuttle buses or get a taxi as they advise you not to walk though the dock area. Charming. I could go on but I think most people will get the picture. Do not book this cruise ship. The only thing you could do with this ship is sink it. The boat is beyond repair, we even heard a member of staff training new staff and pointing out he was to emphasis on the boat was due to get quite a few million pound spend in the near future. Save your money! Read Less
Sail Date January 2010
We have done many cruises with Thomsons over the last few years but not like this one! Can hardly believe why Thomsons have put their name to it.The cabin we were in had a damp smell.We had to keep the light on in the bathroom which kept ... Read More
We have done many cruises with Thomsons over the last few years but not like this one! Can hardly believe why Thomsons have put their name to it.The cabin we were in had a damp smell.We had to keep the light on in the bathroom which kept the fan going to help eradicate the nasty stench from the toilet! We went to the Beachcomber Restaurant had to queue up for food and even a cup of tea or coffee. We got told the reasons for this being due to the virus going around the ship (norovirus).We went to sit on what we could only call a garden bench! not at all clean and the seat cushion was torn so we moved down further and sat at a round table with chrome and wicker basket effect chairs.It was much improved! The table just had masking tape all around the edge holding it together! If this had been any of our garden furniture at home we would have thrown it out. The Island Restaurant was good but it would have been nice if small group tables had been in place. When going with a party of four we had to sit in a large group situation, There was no choice. The Theatre and shows were good.We enjoyed the Casino but the chairs were rather uncomfortable. We have been on this trip 3 times before on other Thomson ships and always had the all inclusive package.Likewise we had it this time but it didnt include or match the other Thomsons packages.We had to pay for some of the drinks that we didn't on the other ships.The only thing worth saving on this ship is the crew they were very friendly, helpful and always had a smile.This is a TIRED OLD SHIP and we feel it has had its day! We would have booked the same trip again next year but certainly not on the Island Escape.Try the other Thomson ships. Read Less
Sail Date January 2010
Traveled on the 8th Jan. 2010 THE GOOD.. Polite dinning staff thats it. THE BAD.. We have been on the Island Escape many years ago, which was not too bad, but said would not go again. As we have never been on a cruise in the Canaries we ... Read More
Traveled on the 8th Jan. 2010 THE GOOD.. Polite dinning staff thats it. THE BAD.. We have been on the Island Escape many years ago, which was not too bad, but said would not go again. As we have never been on a cruise in the Canaries we thought give it a try, even after reading reviews we thought it can't be that bad. WHAT A MISTAKE WE MADE. It was not the same ship we remembered, rust everywhere, maintenance does not exsist, toilets patched up, tiles hanging off, cabin needs complete refurbishment, the whole ship does, there is too much to say about the condition of this ship. Would not recommend this ship to anyone. I have read the other reviews and they are truthful. There was a lot of people sick not by the rolling of the ship, it was NORO again, they like to say it was bought on board by passengers they do no want to think its the ship, I had checked with a person who works on this ship, and this is not new. there was sickness before our cruise. They do not clean very well, there are places which have never seen a cloth, and I never saw a supervisor go round with a white cloth to check, like other ships do. No wonder this sickness is always happening, I would like to have taken over the hygiene of this ship. By the time I had finished half the crew would want to leave working under me, there is no disipline. WOULD NEVER SAIL ON THIS ONE AGAIN. Read Less
Sail Date January 2010
i embarked the ship on 15Th Jan, what a disaster from the moment i embarked it was obvious from passengers that were on the ship that norovirus was present, as the ship that day had been evacuated to be fumigated to eradicate the virus. ... Read More
i embarked the ship on 15Th Jan, what a disaster from the moment i embarked it was obvious from passengers that were on the ship that norovirus was present, as the ship that day had been evacuated to be fumigated to eradicate the virus. however after 2 days of being on the ship it was obvious that the virus was still on board. 2 days confined in a cabin on deck 9 the size of a public toilet cubicle ( do not pay for an upgrade as deck 4 cabins are better fitted out and bigger) with this virus is not my idea of a cruise. the hygiene of the ships crew was poor compared to other Thomson cruises, despite other reviews, these people obviously have not cruised often if they think this was a good experience. food was lukewarm in all eating places at all times of day(which would not be accepted in the UK.)toilets and public areas were not clean and a smell of sewerage was present throughout the ship. staff were OK, however, if you have previously travelled with Thomson you will notice a huge difference in the standard. on the day i left the ship passengers with norovirus were instructed to stay in their cabins while the ship was fumigated!!!!!!!!!!!! how is this eradicating the virus from the ship as this had already happened the previous week. in summary this ship is tired, dirty, and not a good experience, why Thomson cruises would put there name to this ship is anybody"s guess. island escape, informal cruising? more like carry on cruising with a bug. Read Less
Sail Date January 2010
We are no strangers to cruising and travel to all parts of the world. This vessel was chosen as it gave us the option of a Xmas cruise. However, I regret not doing my homework prior to sailing and hope this review will deter others from ... Read More
We are no strangers to cruising and travel to all parts of the world. This vessel was chosen as it gave us the option of a Xmas cruise. However, I regret not doing my homework prior to sailing and hope this review will deter others from making the mistake we did. The boat is beyond its sell by date and no amount of touch up paint, new mastic seals etc can hide the serious problems affecting it. Major problems were encountered on our cruise including the human waste disposal system malfunctioning resulting in many travellers being asked to leave the ship and stay overnight in a hotel(the best night of the cruise !!)whilst the problem was rectified. We returned aboard to find the problem was now intermittent and not persistent a status which remained for the duration of the 14 day cruise.Due to this health and hygiene will always be compromised. Our outside view cabin was small with a picture window and basic facilities - no fridge, tea/coffee making facilities or hair dryer. Forget the slippers, dressing robes, chocolates on the pillow or a news sheet. However, if you want a hair dryer staff services will provide one on a first come first served basis under threat of "you will have to pay for it if you damage it". Rumours will always circulate faster than a bush fire but we heard that people had returned to the UK early in the cruise having witnessed the overall state of the ship, including a honeymoon couple. Others were organising petitions, threatening legal action and exposure in the media. There is ample food on board, albeit simple and lacking imagination. To enjoy a little indulgence, ie waiter service, you will add handsomely to your expenditure. For days at sea or during inclement weather do not expect to be watching blockbuster movies to while away the hours nor should you expect reasonable entertainment on your cabin TV - it does not happen. There is no promenade deck for exercise or an an evening stroll although there is a small fitness suite. Now for the irony - we actually enjoyed our cruise for the following reasons : 1. The multinational staff were superb, always available with a smile on their face despite the plethora of complaints. 2. The people we integrated with were fabulous, like us they had decided 'we are here now so we might as well make the most of it'. Together we made it enjoyable for each other although we were surrounded by those persistently moaning about the same problems which, quite simply, were not going to disappear unless this vessel is taken out of service. Think before you book, you have been warned   Read Less
Sail Date December 2009
I too was part of the Thomsons 'Christmas Carousel' Cruise, on the Island Escape from 18th December'09-1st January '10, and concur with all Eddie has said in his review. It was an absolute nightmare of an experience, ... Read More
I too was part of the Thomsons 'Christmas Carousel' Cruise, on the Island Escape from 18th December'09-1st January '10, and concur with all Eddie has said in his review. It was an absolute nightmare of an experience, certainly not the holiday I was recommended it would be when sold it by Thomsons in Edinburgh. It came highly recommended by most of the staff on duty there that day, and I bought into it on their recommendation. It was not a cheap deal either. Our cabin was small but standard apparently, the toilet/shower was a disgrace with tiles falling off in the shower area, eventually removed during the second week of our trip, but not replaced, just piled on the floor under the wash-hand-basin. The other walls in the shower cubicle were bowed, tiles there obviously been heavily glued/grouted to keep them on. The chrome on the taps and plug was almost non-existent. The bedding was marked, obviously laundered but stained of old, also evident were cigarette burn holes, and a lovely shade of grey. Towels again obviously laundered and onceupon a time white. They too regularly had tears and stains on them. We paid extra for an outside cabin. The portholes were almost opaque due to the continuing practice of slapping white paint about externally each time the ship docked, obviously to keep the rust covered. The Air Conditioning in our cabin did not work. Was reported three times and supposedly fixed three times, in the end we were given a Fan, which only served to circulate warm stale air. The corridor leading to our cabin was littered along its length with recepticles, (ice buckets, bottoms cut off plastic bottles),to catch the dripping water from above. The area outside the Lift on our floor was leaking badly through ceiling and light fittings, a hole was drilled in the ceiling panel to allow it to drain through one large hole into a large bucket. We noted that each time the ship was in Port buckets and the various recepticles were removed and the leaks allowed to just drip onto the carpet, evident by the large wet stain, and slippery carpet. Sometimes they would even put up a wet-floor sign. This practice was not just reserved for our corridor or area, this practice was evident to us throughout the ship. Walls in the corridor bore large rust marks/stains, just above floor level. The Beachcomer especially if it rained, was a disgrace also, with tablecloths and napkins spread on the floor, and used to stop-up and plug leakages, buckets used to catch water through ceiling and light fittings, in and around tables where passengers were eating. A complete disgrace, contrary to basic health and safety practices. Users of walking aids and sticks, even the able bodied had a job keeping their balance with the rocking and rolling of the vessel due to rough seas, let alone dodging drips and wet cloths and buckets all over the place. Questionable too, the fitness of the stablising mechanism of the ship. Obviously as tired and worn as the rest of that which is visible to it's passengers. Toilets out of order, for some passengers was a huge issue. Thankfully, one problem we didn't have. A couple we became friendly with had had no toilet in their cabin for three-quarters of their trip, and they were told there was no alternative but for them to use toilets in public areas, that meant during the night as well as other times. Only after this was publicly brought to the attention of the Captain, by the lady in question, at the first of his two Public Meetings did the matter for that couple improve. The Captain denied when asked, if it was true that people had left the ship at Malaga because of viral infections on board. Apparently 30 or more passengers got off the ship there, more at Gibraltar, such was the state of things on board. Had Thomsons not been so greedy, the mojority of people would have taken the opportunity to finish the Cruise after the first disasterous week. Vouchers for a future holiday to cover the second week, would have been very acceptable. This was my first cruise, and think it will be my last. It was like being a prisoner, having to endure a regime whether you wanted to or not. Plastic mugs tainting the taste of tea or coffee, eating off melamine plates, I did without Coffee and often without enduring the feeding frenzy. When in Gibrltar bought a china mug in order to enjoy a coffee, and I could have sold it over and over when other passengers and staff noticed. So know I was not alone in how I was feeling. Health and Safety / Public Safety pretty dubious. Rubber treads on external stairs broken, chipped and missing. Public Toilets never saw any fully functional, always 2 out of 3 not useable/working. No baby-changing areas, witnessed wash-hand basin area in public toilet used. When things got rough outside, conditions got even rougher inside. The cabin shook like a washing machine on high spin, walls & pictures rattled, creams, shampoo etc., even towels and clothes hanging in the wardrobe took a dive. The ship lurched so badly at times the beds felt like they were on wheels. Not at all condusive to restful sleep. Was also sea-sick. Two other Cruise ships on the same Route as us, abandoned their trip due to bad weather conditions, putting their passengers first. They waved to us on deck as our ship left Port. Our Captain would not comment when asked about this at his public meeting. We missed three Ports in the first week due to bad weather. Bad weather no-ones fault. The practice of docking then leaving port later to dump waste and then returning to port, common practice. Why the waste could not have been dumped on the way into Port who knows! A theory given by one passenger re this practice, was to let shops on board open and make money?! Thomsons clearly have/had no contingency plans in place for anything. No-one can prevent bad weather, but the sensible thing would've been to stop the cruise. The ordinary staff, e.g., cabin and waiting staff for me were the only thing worthy of praise from this experience. Poor souls, I don't know how they do it, and keep smiling. To anyone thinking of going on this ship...........PLEASE do yourself a favour ....DON'T!! The vessel is a 'leaky colandar' not a Cruise Ship, as one lady at the public meeting put it, earning unanimous applause. The best thing Thomsons could do is take this vessel out of commission NOW, and stop robbing people of their hard-earned cash. It is not fit for purpose! I heard there's to be media-worthy coverage re this cruise, which will nodoubt give more detailed accounts of what a lot of people endured on this Thomsons Christmas Carousel, Cruise from Hell. To round things off, those of us on the early flights to Newcastle and Glasgow on Friday, were further lied to at the Airport regarding our flight home. Yes there was bad weather, but Newcastle Airport was Not Closed, as we were initially told after the let us check-in. There was no Thomsons Rep visible at the Airport at any time after that, and passengers had to keep going between Iberia Desks for information. Iberia staff in the main were not helpful, mostly pretty resentful. At 6.30pm on Friday 1st January, we were told we would be flying to Glasgow, and bussed back to Newcastle. Next, we were informed we were being flown to Manchester and bussed back to Newcastle. Then we were told that this would not be happening as Crew would be out of 'time'. After the later Thomsons flight 1539 to Newcastle announcement to proceed to boarding gate came over the tannoy, it caused an uproar by those of us sitting there all day. Proving Newcastle was not closed. But most of us already knew that was not true, by phoning home. At 10pm we heard after seeking information again ourselves from the Iberia desk, we were being taken to a hotel until the following evening. All being well, we might be leaving at 12.30am. We were then herded and traipsed through the airport to re-claim our bags, the only thing missing from this process was the lack of a sheep-dip. The elderly and infirm, some pushing partners in wheelchairs were left to get on with it. The disruption/delay also meant some people had run out of their medication. Thomsons rep at the hotel when we arrived said the rep in the morning would sort things out. It had to be brought to her attention that there were elderly standing in the long queue to check in who were tired and needed assistance. Other passengers in the queue had already sought chairs for these people observing their plight. The Rep in the morning was initially oblivious to his extra arrivals, and on being made aware of the need of some for medication due to the delay, made contact with his office. He came back and informed those of us affected, Doctors were private in Spain and a call-out fee of around £60 payable (but we could claim it back from our holiday insurance), for a prescription. When it was pointed out to him that after paying the Excess on Insurance, people would be out of pocket. After fierce protest by those involved he went back to his office and later announced that Thomsons would absorb the doctors call-out fee. It cost one man £98 to get his prescription filled, for the sakwe of one days tablets. We waited around all day in a Thomsons Hotel, to be informed by reps if/when we would be picked up and taken to the airport. At 10-10.15pm we were picked up for the airport. 12.30am we were bussed to a plane off-stand, climbing stairs to board. Again this process causing the elderly and infirm added difficulty and stress. The flight was an amalgum of two flights. The original 1523 to Newcastle and 1527 to Glasgow. Despite pleas from those people from Scotland wishing to go to Glasgow, some had, now expired, return train tickets due to the delay. With the weather and road conditions north from Newcastle it would have been much more convenient/ easier to get home from Glasgow, but we were refused. The flight would be going to Newcastle first, and after re-fueling(whilst on the tarmac and occupied), continue onto Glasgow. Apart from one young Rep saying why we scots couldn't all have gone onto Glasgow was for security reasons!?! No other explanation was offered for the refusal. When we got on board the chaos continued, because two flight had been put together, same seat numbers for both flights had been issued. By the time the crew got that sorted out, identified the booked meal details, reliant totally on the honesty of the passengers, we were on our way. At Newcastle we landed off-stand, and ushered down a very slippy ice-covered stairway, onto the deep snow covered tarmac, onto yet another bus to the terminal, at 4.30am. For the fit and able this was a daunting enough experience, but for those elderly and infirm again, it was a disgrace. It could've been, "a scene from a war film with the Nazi's hearding the Jews", certainly what it felt like, and I quote that statement as overheard and uttered by a few of those around me. Shame on you Thomsons! Read Less
Sail Date December 2009
Having read some of the reviews I had mixed feelings believing it can't be as bad as described but it was - DO NOT GO ON THIS SHIP IT IS A DISGRACE. My family paid £5.2k for this holiday 2 adults 2 children aged 14 and 11 Where do I ... Read More
Having read some of the reviews I had mixed feelings believing it can't be as bad as described but it was - DO NOT GO ON THIS SHIP IT IS A DISGRACE. My family paid £5.2k for this holiday 2 adults 2 children aged 14 and 11 Where do I start - the cabin was too small for two people never mind four no storage space, damaged ceiling and wall panels, shower room tiny dirty taps, cracked shower screen, cigarette burns all over sink, mould on walls and tiles, carpets and beds very worn, outside window dirty and mouldy around seal, sleeping is near impossible due to the loose fittings and whatever was clanking about in the ceiling space. Public areas tired and neglected leaks all over, the smell of drains and damp was quite evident throughout. the food is good but the restaurants are beyond a joke, the beachcomber is ok if you like eating off old melamine plates the tables and chairs are old and very worn its bit like a greasy Joes cafe. The Island restaurant is better but the long communal tables are not my cup of tea, they are too close together compounded with the wide arm wicker chairs it's near impossible to exit the table which is a problem considering its self service. We had paid a supplement in our holiday cost to dine in the Oasis restaurant on Christmas day - the quality was much better the food good but the service was poor , there was a sorbet served between the first and second course picture this we shared a table again we had the same waiter the other couple received their sorbet then main course we received our main course but did not start as we where expecting the sorbet to come too - it did not I eventually I got the waiters attention explained we had not received the sorbet to which he disappeared for some time then he brought the sorbets then promptly disappeared guess what no sundae spoons to eat it with by this time our main was cold considering the cover charge was £34.50 pp it was a poor service. The ship in general is past its sell by date and appears unstable in choppy seas it's also worth noting that some of the stair carpets are thread bare and several people where injured falling - my daughter included. The all inclusive is a rip off its not as on other Thompson ships and I would be very surprised if the Stella is genuine - I suppose if you like cheap beer,spirits,wine & rola cola its for you. As I'm not a big drinker I like my teas & coffees but guess what their not all inclusive you have to commute to deck 10 to greasy Joes where you can get cheap coffee in a plastic cup then trek back. I've saved the best for last the toilets!! Yes they constantly break down when you complain you're told it's an old ship! In our case along with most other passengers our toilets did not function for most of the cruise and when they did they may not flush for up to 10-15 mins. We had to trek around the ship to find a loo and when you did they where usually overflowing with excrement. We where offered to be put up in hotel Malaga at for the night but I did not see the point .Complaining is an utter waste of time. Most of the staff worked hard but as the old adage says "you cant maker a silk purse from sow's ear" .I also noted the staff seemed very subdued and had some sort of discipline regime to humiliate the crew called Bananas apparently the more bananas received demonstrated a lack of competence. We have been on many cruises and booked with Thompson as they have always represented good quality but they have now seriously damaged their brand by using the Island Escape cruise ship. Read Less
Sail Date December 2009
This summer some friends and I were looking for a 'cheap and cheerful' med cruise and chose Thomson's Island Escape.  This was a very poor decision!  Having read other reviews on the site we were expecting an older ship, ... Read More
This summer some friends and I were looking for a 'cheap and cheerful' med cruise and chose Thomson's Island Escape.  This was a very poor decision!  Having read other reviews on the site we were expecting an older ship, but were reassured by comments that service, food and entertainment were good.  Let me start by saying that it is very hard to find information about this ship on the internet and now we know why.  This ship is more than 25 years old and is little more than a ferry.  Cabins are tiny, shabby and uncomfortable.  The bathrooms have old, decaying fixtures and grubby shower curtains.  Loos are stained.The food is very hit and miss.  Breakfast in the main dining room is ok, and the pastries delicious, but lunch and dinner was not good.  Overall we were very disappointed with all food even the Oasis restaurant which costs £12 each per meal.  This is not even to the standard of other cruise lines main dining area.  We tried to eat off the ship as much as possible.  Generally there are limited options and everything is done on the cheap.Service is good.  The staff work hard and are very friendly, but they seem to be under pressure to ensure good reviews from customers as some of them were very concerned about reviews and 'begged' us to give good comments.We tried several times to see the shows, but there is not sufficient space and couldn't get in to see any of them.Considering the price we paid for this cruise £440 each (excluding flights) we knew we weren't going to have luxury, but neither did we expect it to be so bad.  I very strongly recommend that you do not book a cruise on Island Escape.  It really is pretty awful. Read Less
Sail Date June 2009
On first entering the Island Escape, you can spell how old and dated it is. No one to greet you so you have no idea where your going and this was our 1st cruise. Cabins were worn and dated, cabin staff did their best but you cannot do ... Read More
On first entering the Island Escape, you can spell how old and dated it is. No one to greet you so you have no idea where your going and this was our 1st cruise. Cabins were worn and dated, cabin staff did their best but you cannot do much with a decaying shower, toilet and grubby shower curtain. Top restaurant was like a school dinner hall, and food was just the same - rough and grubby. We were All inclusive, with that you only get one choice of lagar which was Stella, which I know alot of people do not drink, so your stuck. Other choice was OK, which included cocktails of the day. Food in the better restaurant was OK and a better quality that the top one. Oasis was not worth the extra money, I dont think. Only having 1 decent restaurant to choose from was pretty poor. No where to sit in some of the Bars, could not get to see the the shows - no room. Where are you supposed to go? your stuck on a grubby boat which the week we were there had 150 kids aboard, absolute Bedlam!!!!. Ports of call were the only thing great about this cruise - which meant getting off, but you had to get back on again. If you want a good cruise experience, dont go on this one. I think they should send this boat to the knackers yard. Complained to Thomson - completly un-interested, for that reason would not use Thomson again. Hope you read this Thomson's!!!!!!!!! Read Less
Sail Date June 2009
Well, where do I start ?? I wished Id checked out this so called cruise ship before we booked it, cos believe me,, if Id known that is was a converted ferry then we would never have booked it!! We arrived at the port ... Read More
Well, where do I start ?? I wished Id checked out this so called cruise ship before we booked it, cos believe me,, if Id known that is was a converted ferry then we would never have booked it!! We arrived at the port with an open mind,, determined to enjoy the cruise we'd booked for our 30th anniversary,it was blinding obvious that the Island Esccape is deffinately at the lower if not lowest end of the cruise market. We had booked a balcony cabin,, as it was a special anniversary,when we saw the cabin I nearly cried,, pokey,, smelly,, dirty,, filthy balcony and furniture,, we had to use the towels to sit on the seats as they were so dirty,, mind you the towels were battleship grey in colour and crunchy. There were no duvet covers on the bed,, but this was such a run down tatty excuse for a cruise ship we thought that was normal?? the covers turned up next day .On looking closer.. there were little bits of tissue stuffed behind the mirror in the bathroom,, the shelves in the main part of the hutch,,I cant call it a cabin anymore,, sorry,,and behind the pictures on the wall,, do not make the mistake of removing the tissue paper,, its been out there to stop the non stop rattling when the ship is at sea!! When the ship finally set sail the whole thing shook ,, people walked around like drunks,, although this was not possible as the drinks on board were so watered down it was impossible to get even a little bit tipsy. It is not possible to walk round this ship ,, theres no promenade deck,, so you have to cut thru the bars and pool area to walk round.. Pool ?? thats joke,, we ve seen bigger ponds!! The week were on board there were a few children on too,, to be honest they werent a problem, but the last day was first day of school hols and a lot of chidren arrived.,, it was nothing short of BEDLAM,, these kids were left to their own devices by parents who were hell bent on getting drunk,, good luck to them,,, running round pool area,, playing in the lifts and stair wells,,it was nothing short of chaos. We have no complaints about the trips we did,, on the whole they were very good,,, Sardinia,, Rome, Tuscany,, Menorca,,and back to Palma,, the last day you have to be out of your hutch by 8am,,, yes 8am and luggage by 2am ,, we did hear of a few people having stuff go missing from their luggage,,they assumed the staff had collected it,, when in fact it had been taken by fellow passengers,,, nice eh ?? By the time the last day came round we were desperate to escape.. couldnt stand to be on there any longer and as we had an evening flight we spent the day in Palma ,, it was not possible to have a late check out cabin ,,returning only at the last min to collect our cases. So glad we hadnt booked a 2 week cruise,, cos we d be getting off after one anyway,, couldnt another week , This was our first cruise,, to be honest its not put us off,, I just wished we'd checked it out properly beforehand,, should have realised when there were so few pics of the inside of the ship .. the best thing Thomsons can do with it is sink it !!! Like i said,,, NEVER EVER AGAIN ON ISLAND ESCAPE . Read Less
Sail Date July 2008
On Thursday 30th May we discovered over 10 centimetres of dirty water coming up through the drain in both the toilet and shower cubicle and water leaking out over the carpet. Although the plumber initially thought that the shower was not ... Read More
On Thursday 30th May we discovered over 10 centimetres of dirty water coming up through the drain in both the toilet and shower cubicle and water leaking out over the carpet. Although the plumber initially thought that the shower was not draining, further investigation found that it was the drains, and that this was actually contaminated water. The cabin steward did his best to dry the cubicle and replace the wet bath mat etc. but the carpet remained wet for the rest of the voyage. This was a serious health and safety issue. It was when speaking to other passengers that day that we discovered that there was a lot of sickness and diarrhoea on board and also that there had been many cases the previous week.It was then that we realised why the food was being served by the staff rather than self service as it had been four weeks previously when we were on the ship and why there were so many "Do not disturb" notices on cabin doors.The occupants were obviously ill and confined to their cabins.It is obvious that the problem with the ships plumbing was a contributing factor in spreading the sickness and diarrhoea. The sickness and diarrhoea were attributed to an outbreak of the Nova virus. In addition to this, some of the sickness was undoubtedly due to very poor standards in food hygiene. Most of the food was over cooked, but then put out cold. Putting cold food into the hot serving trays would have increased the risk of salmonella. It was only once we had boarded the ship that we learnt that the ship had almost capsized the previous week in trying to avoid some rocks. This alarmed my wife, who lay awake all night after when the ship hit rough seas, another contributing factor to the way our holiday was completely ruined. To compound this, one day there was a false alarm at 5am to go to the lifeboat stations, which led to passengers putting on their lifejackets and following the emergency procedures. It turned out to be caused by faulty circuitry, but certainly added to the atmosphere of anxiety amongst the passengers. On Friday 31st May the sink plug mechanism wasn't working so we could not release the water in the sink so I requested a plumber to fix it. The plumber came and adjusted the mechanism but then the plug would not retain the water in the sink. For the rest of the voyage we had to wash and I had to shave with the tap running continuously. Whilst this was not as serious as the other issues, it was inconvenient and annoying. On Sunday 2nd of June we awoke in the early hours of the morning to a gurgling sound coming from the toilet. On investigation we found that dirty water was again coming up through the drains in the toilet and shower cubicle. We telephoned customer relations but they failed to solve the problem, telling us the leaking was caused by the movement of the ship. We asked if there was another cabin available, but we were told there was not. We were advised to use our own bathroom, even though this would have meant standing in 6 centimetres of water, to use our toilet and wash basin. My wife and I ended up using the toilets outside the Ocean Theatre. Later that day, when the problem was still not resolved, I was greeted with rudeness by the plumber, who was dealing with all of the toilets, as it seems that none of the toilets on deck 7 were working. This situation undoubtedly compounded the problems with the spread of sickness on board the ship. We again had to use the public toilets, further exposing ourselves to the bacteria that was causing sickness around the ship. On Tuesday the 4th June we left the ship to join the coach to take us to our hotel, and it was then that my wife began to get sick. There was further incompetence with the arrangements for medical help, as the doctor was sent to the wrong room. The holiday rep tried to deceive us, and said that the doctor was at another hotel. When the doctor arrived she told us this was not true, as she had been given the wrong room details. The doctor also told us she had treated several people off the Island Escape and that the ship had been ordered not to leave port until it had been deep cleaned. My wife was treated with an injection and medication that we had to pay for. She was very ill for the next 2 days and could not eat or leave the room. Why wasn't the ship deep cleaned the week before when Thomson were aware of the problems on the ship? it was irresponsible of Thomson to allow the ship to sail on the 28th May in the full knowledge of the situation on the ship. Read Less
Sail Date January 2006
Island Escape Ratings
Category Editor Member
Cabins 3.0 3.2
Dining 3.0 3.8
Entertainment 3.0 4.0
Public Rooms 3.0 3.9
Fitness Recreation 3.0 3.4
Family 3.0 3.4
Shore Excursion 3.0 3.7
Enrichment 3.0 3.3
Service 4.0 4.3
Value For Money 4.0 3.7
Rates 4.0 3.5

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