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29 Island Escape Cruise Reviews

Having been on the island escape several times in the past i was expecting great things despite the recent reviews on the internet. Sadly many of these reviews have been proved right the ship appears to have been badly neglected since my ... Read More
Having been on the island escape several times in the past i was expecting great things despite the recent reviews on the internet. Sadly many of these reviews have been proved right the ship appears to have been badly neglected since my last cruise on it. When it rained water poured through the roof of the beachcomber restaurant and the roof of the lookout bar but sadly no attempt was made to fix this . Also on deck four by the lifts water was leaking through the ceiling for several days despite numerous attempts to fix it they were still trying on the last day of the cruise. The toilets broke on the first day of the cruise and were fixed and broke again over the first few days of the cruise. On docking in malaga 400 people had to be taken off the ship and put in hotels overnight while the ship was docked in port and the toilets mended. The air-conditioning was also faulty in some areas and in our cabin the vent had to be taken off the duct by the staff to try and get some cold air into the hot cabin. Three ports were missed on the cruise due to bad weather but this of course is not the fault of the ship. On a positve note the staff and the food were excellent and the entertainment staff on the ship were fantastic though the guest acts brought in from the uk were very poor with the exception of the comedian from hull. The shows put on by the ships own staff were fantastic. the comments ive read about dirty towels and bedlinen are sadly true though they had clearly been washed they had seen better days and it looked like a long time since any of the towels had actually been white. My advice if you havent already booked your holiday on this ship would be to go elsewhere unless the ship undergoes a refit and the ongoing maintenance issues are resolved Read Less
Sail Date December 2009
our cruise ship left from tenerife. We arrived at the port after a very good flight. Unlike other cruises we had to manhandle our luggage from airport to bus and from bus to quayside. The crew then took it to our cabin. With a repeat on ... Read More
our cruise ship left from tenerife. We arrived at the port after a very good flight. Unlike other cruises we had to manhandle our luggage from airport to bus and from bus to quayside. The crew then took it to our cabin. With a repeat on the return journey. We were given our cabin key cards and went to our cabin.it was fairly large and quite reasonably appointed, apart for the mattresses which were like palliasses. The noise level in the cabin was very high with a fog horn noise followed by a thump this went on constantly through the night accompanied by some weird noises behind the bed headboard. When the ship moved all this was accompanied by the cabins creaks and groans. Not being the complaining kind we tried to adapt to it. On the third night it was so bad that I lay awake at4pm and then it dawned on me the weird noise behind the headboard was the sound like RATS make inches from our heads as you can figure out we got no sleep that night. Complained to be told no rats on ship but would see if they could organise us another cabin(jolly decent of them). Back to cabin to discover infestation of horrible bugs. It was like the flat in Pacific heights. Had enough back to the poor wee lassie on reception. Told her I didn't care if it was rats, cats or troop of rampaging baboons behind the wall get me another cabin. We were given another cabin instantly, it seems being decent is not the answer. The couple next door also complained about their cabins rat like noises and were moved. I do not need to see the guests to know the neighbours are having a party next door. Moved down to bow to naughty cabin only thing missing are manacles. This cabin is a reverse tardis, also forgot to mention plugs are not UK so require an adaptor, Really clever or what. Beds better no room for cases had to leave open under bed. My bed poor, bum in case a few times discover reason , slats missing from bed allowing them to open up.Drains stank on and off for the rest of the trip. The noise on the move was incredible, bits of paper jammed in fittings and roof panels witnessed previous attempts (of those who have gone before)to silence the noise. We thought we were on the onedin line. We didn't' ask for a move as we were told by others that the whole ship was like this. Ongoing problem with toilets 200 passengers disembarked to allow repairs spend night in hotel. Constant leaking of water from ceilings. Plumber pops into 1st cabin on regular basis (no knock)as we are plumbing centre. If he had popped in a second sooner he might have got a fright as the wife had just stepped out of the shower. On the plus side great crew and captain they deserve a better ship than this. Food great to better. Entertainment team talented, it is slightly repetitive,musicals opera, opera musicals, comics were great and the guest singer super. The theatre is almost all one level which makes it difficult to see.The swimming pool is a joke. This ship is a 28 years old converted car ferry with jerry built cabins and it shows. To put the icing on the cake we missed ports because of bad weather. This ship has put us off cruising for life. Read Less
Sail Date December 2009
Our journey as two adults and two children (6 & 8) started well, all on time and excitement mounting, that was until we reached the ship Island Escape, only there was no escape. On being given our family room cabin keys we were ... Read More
Our journey as two adults and two children (6 & 8) started well, all on time and excitement mounting, that was until we reached the ship Island Escape, only there was no escape. On being given our family room cabin keys we were instantly amazed at the tiny size of the cabin supposedly facilitating four beds. We had to ensure one was always upright so that we could stand and walk to the bathroom, that needless to say from the first flush omitted to work. This we notified to the reception desk immediately, but to our horror we did not realise that this was to be an ongoing problem throughout the cruise with a need to allow passengers to disembark overnight, on one occasion. Furthermore, our cabin ceiling dispensed soot on a regular basis, onto the beds, and we did hear that another cabin ceiling had collapsed along with fire sprinklers leaking. It was necessary to walk around pails, which were strategically placed to catch leaks, on every deck, whilst crew endlessly cleaned to prevent bacteria spreading, more I think than what actually did. There was no facilities for water drainage on the pool deck, again effortless gestures by staff to vacuum or mop constantly were made. There always seemed to be more staff than passengers for the failing condition of this vessel. Disappointment at not docking at a few ports only enhanced the surge of ill feeling of passengers, who felt that the ship itself was not suitable for the weather conditions it encountered and should never have been used at this time of year in the first instance. Petitions, regarding a whole array of items were widespread and the whole feeling of 'mutiny' was imminent, causing the Captain to address all passengers in an effort to retain peace and order. Children's play facilities were very poor with all younger age groups being merged. One hour sessions with a sign in sign out routine prevailed for the most of the trip, which only added to disbelief that proper arrangements and programmes had not been organised beforehand. The entertainment staff did their very best to accommodate and work with what the had to hand. I understand that they were not registered child minders but surely it is the requirement of the ship to ensure that a teaching/nursery nurse is on duty. Food was plentiful, if not a little repetitive. Dining conditions were poor with leaking on the buffet deck. Other eating stations were time scaled, therefore the majority of traffic was in the buffet area, where seating was inadequate. One passenger was told to sit on the window ledge by another passenger, in order to eat his breakfast. One of our main points was that we were advised that there was no all inclusive available on this ship, or drinks packages for that matter, but speaking to other passengers it became quite evident that this was not the case. Again we asked reception on arrival but was told uncategorically that it was not available and it was down to the travel agency where we booked to address the matter with. We were however allowed to purchase 'soda packages' for the children at a cost of £39.95 each, they were only entitled to fizzy drinks, no diluted cordial or water even. I know that the Captain cannot control the weather for the cruise to port successfully in each dock, but I feel that the ship itself was not suitable to be put to sea in the first instance. We, as good British people do, tried to make the most of a bad situation, but as this was our first ever family holiday, I am regretful to advise that I will not only never cruise again, I would be very, very hesitant in using or promoting Thomson Travel again for any future holidays we may undertake. Lastly, thank you to the ever pleasant staff (albeit our duty free was filled with water, discovered on arrival at home). The food was most edible, but I can't help wondering how the review from the watchdog team will fare, and I look forward to awaiting its screening. Read Less
Sail Date December 2009
I have just returned from my first cruise on the Island Escape, which departed from Palma and visited Sardinia, Corsica, Naples, Rome and Menorca. My expectations were not high having read other reviews, and these reviews were in my ... Read More
I have just returned from my first cruise on the Island Escape, which departed from Palma and visited Sardinia, Corsica, Naples, Rome and Menorca. My expectations were not high having read other reviews, and these reviews were in my opinion quite accurate. The ship is incredibly tired and needs a full re-fit. We had a cabin right at the front of the ship, and the noise on coming into port, and the noise from some rather rough weather meant that on several nights we got very little sleep. I would highly recommend to anyone to avoid the front of the ship cabin-wise! Whilst in the main the staff were helpful and friendly, the food wasn't great but it was plentiful. The Beachcomber is always busy and it's always difficult to find anywhere to sit. The excursions (went of 4 in total) vary in quality enormously. The trip to Pompeii and Sorrento was superb (but probably worth missing out Sorrento if you're not that bothered about visiting), however the 'Rome in a day' was over-priced, poorly organised and disappointing - we spent most of the day walking to places that held no interest to anyone in the group, and then only got a very short time in the Vatican). We did not see any of the 'entertainment' on board, as it appeared to be a little like Butlins, which is really not our scene and so we avoided it. In summary, the Island Escape probably does represent value for money in that it is significantly cheaper than other providers. That said, had I known what the ship was like, I would have paid the extra to go with someone else. Read Less
Sail Date September 2009
Island Escape Ratings
Category Editor Member
Cabins 3.0 3.2
Dining 3.0 3.8
Entertainment 3.0 4.0
Public Rooms 3.0 3.9
Fitness Recreation 3.0 3.4
Family 3.0 3.4
Shore Excursion 3.0 3.7
Enrichment 3.0 3.3
Service 4.0 4.3
Value For Money 4.0 3.7
Rates 4.0 3.5

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