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436 P&O Cruises Arcadia Cruise Reviews

Beautiful ship, excellent service from all the staff, food excellent and plenty of it, outstanding from start to finish, will be cruising with Acadia again, I travelled with my disabled parents and the staff were always ready to help, the ... Read More
Beautiful ship, excellent service from all the staff, food excellent and plenty of it, outstanding from start to finish, will be cruising with Acadia again, I travelled with my disabled parents and the staff were always ready to help, the ports we stopped off at were within a short walk from the ship in dock to the shop's and scenery, embarkation was easy and quick, suitcases were delivered to cabin, very relaxing and enjoyable cruise, my parents had disabled cabin with balcony and everything was there that was needed, good selection of shops on board but we did find them a bit expensive, a variety of bars with music and entertainment to suit all, I loved the glass lifts where you could see the sea as you go up and down, the palladiam theatre is worth a visit for entertainment, was sorry when the cruise came to an end, well done Acadia and a big thank you Read Less
Sail Date September 2017
We had been to The Fiords before and wanted a short cruise where we could get an accessible cabin. We tried all the other cruise lines without success and as a last resort tried P&O. They had one balcony cabin left and we booked that. ... Read More
We had been to The Fiords before and wanted a short cruise where we could get an accessible cabin. We tried all the other cruise lines without success and as a last resort tried P&O. They had one balcony cabin left and we booked that. When we arrived at the ship the check in was easy and without hitch. That's where it stopped. We were told our cabin was ready and to go to deck six. As we were both on mini scooters getting a lift was almost impossible, everybody kept pushing in front of us (and these were supposed to be adults ) We got a lift after over half an hour and went up to deck 6 only to find our cabin C2 was right at the front of the ship. There was no easy way to open the door and we had to wait for our cabin steward to open the door for us. That was just the start ! The balcony was totally inaccessible for two reasons , firstly the electric curtains opened the wrong side and covered the door, secondly the balcony was so small the chairs each had one leg resting on the ramp and therefore the both rocked from side to side. There was no room to put the footrest out so they were piled on top of one another. If the chairs were pushed forward off the ramp they were against the balcony rail ! The cabin was at the very font of the ship and the dining saloon was at the very back, a long way to go if you are disabled. The toilet roll holder was 12" from the floor, needs raising 2ft. Finally the TV wiring would have been condemned by any electrician as being dangerous ! If it was not for the very high quality of the food and the very helpful staff this holiday would have been a total disaster. I have already reported this to P&O but they have not had the decency to reply. If you are disabled be warned, reject cabin C2. Read Less
Sail Date September 2017
Just returned from 14 nt med cruise 6th/20th Aug. I will give you my honest reviews as follows: Negatives: 1st nt. Dreadful penetrating creaking all over cabin(B29) Rang reception at 3 am. Night Manager came to see us, he dealt with ... Read More
Just returned from 14 nt med cruise 6th/20th Aug. I will give you my honest reviews as follows: Negatives: 1st nt. Dreadful penetrating creaking all over cabin(B29) Rang reception at 3 am. Night Manager came to see us, he dealt with the problem promptly. 10th nt. Very noisy vibration noise. Rang reception at 1 am. Night Manager arrived and immediately took us to sleep in another cabin. Noise gone when we returned in the morning. They said smoke from the threatre, they use, had got into the AC. We are on the 7th deck theatre on the 2nd!!! 12thnt. Creaking again but not as bad as first nt. Stuck with it till 7 am. Went to reception who sent the day manager up, they dealt with it once again. At 5pm he came to see us again and apologised for the 3 bad nights and gave us a substantial credit for our next cruise. Couldnt fault how they dealt with it even though we had 3 bad nts. Public toilets: For 14 nts at least 1 or 2 toilets were down through out the cruise. Deck 7(B) were down all day at one time. They stopped all paper towels and tissues in all toilets, stating they were the problem.People putting them sown the toilet. You had to use the useless dryers. Not good. Good points. We were freedom dining in the Meridian (3) Good service and friendly staff. -Ocean Grill £12 95 excellent meal. Entertainment: Headliners shows fab. Comedian, bril, Brit tones, bril. .Others ok. Risinig sun bar, Chris Shaw on sax brilliant.Pools: Plenty of sun loungers. Reception: Helpful. Although we had 3 bad nts we had a wonderful cruise. The Staff are friendly and very helpful. Our cabin steward Francis was always smiling and helpful.. We have been on most of the P&O ships but Arcadia isntt as good as the others. The entertainment just is not coordinated, in order for you to see most of the entertainment in each of the venues. All in all as I have stated we enjoyed ourselves(always do). But have only given 3* because of the bad nts. Read Less
Sail Date August 2017
We tried cruising for the first time 2 years ago, aboard Britannia, and it was absolutely brilliant. Modern ship, lots of entertainment, great technology in the cabins and despite the volume of people queuing was not an issue. We fancied ... Read More
We tried cruising for the first time 2 years ago, aboard Britannia, and it was absolutely brilliant. Modern ship, lots of entertainment, great technology in the cabins and despite the volume of people queuing was not an issue. We fancied going to Russia so thought we'd again use P & O this time aboard the adult only ship and the only one with an indoor pool, what a terrible mistake that was. Embarkation aboard the ship was great, very easy and smooth. Cabins were ready at 2pm which we were very impressed with. Straight to the cabin and unfortunately we were really disappointed. The cabins was very clean and the balcony was bigger than on Britannia, sadly that is where the positives end. The bathroom suite is canary yellow, not a big problem but outdated to say the least and the bathroom had a bath as opposed to a stand alone shower. If you are taller than 5' then the bath is of no use what so ever as you must choose between bathing your legs or torso as opposed to both. The cabin itself had only 1 electricity socket ( amazing that that is possible in this day and age), the tv was terrible (yes you don't go on holiday to watch tv) and the information channel regularly down. You also couldn't watch things when you wanted, ie presentations aboard the ship or films etc. The cabin was decorated in a 1980's style, complete with faded marks where pictures had once been hung on the walls. I was astounded to hear that the ship was only commissioned in 2005 !. Onto the dining and this was the worst of all. We as a family are definitely not food connoisseurs and are more than happy to eat simple food rather than something fancy. We on several occasions ate dinner in the horizon buffet and to compare it to school dinners would be insulting to schools nationwide. The food was bland, tasteless and at best lukewarm. A sampled a sticky toffee pudding one night and there was no sugar in it, just bland over cooked sponge. The meat was suspiciously past its best and one occasion the staff got a thermometer out and swiftly all the meet was removed from the counters. It was genuinely terrible, lunchtime food was not much better and breakfast was a daily competition to try and find a table amongst the hoards of people sat occupying tables and not partaking of the delicious food on offer. The alternative was the main restaurant, which I have to say was excellent, but because it was so good (and the buffet so poor) it was always busy. We were freedom diners so this inevitably meant each night we had to join a queue to get a buzzer and wait for a table. Whatever time you went this happened (so there was no way of avoiding it), on average we waited around 20 mins for a buzzer and then up to 40 mins for a table. Entertainment on board was really varied. I understand they were catering for a certain demographic but the incessant cross selling be it foot insoles, cd's, tat from the gift shops, excursions, photo experiences and even a tour of the ship was exhausting and over the top. P & O seem to have completely lost there way in this regard. The horizon theatre company on board I have to say were excellent, the Queen show is the best I have ever seen aboard a ship. The other entertainers were poor, at every opportunity a duo were rolled out to sing throughout the ship and their singing was dreadful. Some of the quizzes were good fund, especially the Mr & Mrs and the harpist was outstanding. But tribute acts, comedians or entertainment were otherwise severely lacking, especially during sea days where the best options were to either complete a jigsaw in the library or attend an Italian for beginners session (we were in the Baltic nowhere near Italy and the beginners session ran every seaday!). I also very much got the feeling that a new ploy by P & O is to offer discounted holidays to those on board if they run seminars/ "entertainment" on sea days. One such example is a lady on board who ran a session on the first day around the psychology of serial killers, which drew a great crowd. This first session was great but as the sea days continued so did her sessions and they became gradually less interesting, no further mention of serial killers just how to stop procrastinating and sleep better. Oh and low and behold at the final session she had a CD to promote, who would have thought we'd paid our hard earned cash to yet again be entertained and then milked for every penny. Service onboard was really mixed, our cabin steward was absolutely excellent nothing was too much trouble. The staff in the main restaurant (not the dreaded buffet) were also excellent, very attentive & kind.The staff around the ship and at bars were similarly excellent. Unfortunately the staff on reception however are not so wonderful, at reception you must again queue (very much a theme on this ship) and when you reach reception will be met with a reply to whatever your question which aims to both patronise and fob you off in equal measure. Reception appeared genuinely clueless when it came to all queries, be it disembarkation, shore excursion meeting times, problems with your cabin or advice. We spoke to many on board who experienced the same level of disservice. Finally the shore excursions, for us the Splendour of St Petersburg trip made the entire holiday, absolutely fantastic and worth every penny. Other trips we arranged ourselves or wandered from the port. I would never again travel with P & O, the ship is falling apart: toilets are constantly blocked and the ship creaks throughout the night. Read Less
Sail Date August 2017
Love this ship, itinerary took us to a couple of new places. The ship was full but never felt crowded. Food was lovely... I put on 4lbs. I had to make a choice every night...and the strawberry sundae was delicious! We had the best cabin ... Read More
Love this ship, itinerary took us to a couple of new places. The ship was full but never felt crowded. Food was lovely... I put on 4lbs. I had to make a choice every night...and the strawberry sundae was delicious! We had the best cabin steward ever, Shiva, he was so efficient and helpful. Mum uses a wheelchair and all the staff went out of their way to help her. The doors to the Prom deck were not electric so quite a challenge to get her out there, although there always seemed to be a helpful person to hold doors open. Leaving the Belvedere and going out onto deck 9 by the Aquarius pool there were 2 sets of doors to go through, one set automatic and the other not... I came home with a few bruises as I struggled to hold a door open and push mum through at the same time. Mum has a food allergy and was given the next days menu each evening. She could choose anything and they would make it specially for her. The new menus had lots of choices, I struggled every night to decide what to eat. The daily roast and grill really suited mum, I feel she ate the best on this cruise than any other. Assisted embarkation and disembarkation worked really well, luggage was outside our cabin when we got to it. We had a lovely cruise and we are looking forward to our next one, back on Arcadia next year. Read Less
Sail Date August 2017
First time in the Arcadia and it was absolutely first class. The entertainment in the Palladium was second to none and as good as any London West End Show. Evening dinner was very good although there could have been a better choice in the ... Read More
First time in the Arcadia and it was absolutely first class. The entertainment in the Palladium was second to none and as good as any London West End Show. Evening dinner was very good although there could have been a better choice in the buffet. I can only imagine the negative reviewers were probably too fussy. This was the best cruise we have ever been on and just right for an adult cruise. There was no smut at all at any of the entertainements. The trips were well organised and daytime entertainement very good. I did feel that there could have been more shops and the goods in the shops were very expensive. Some of the grade of clothing could just as well have been bought at Primark. Clothing was unnecessarily expensive. It was very easy to get round the ship which is medium size. I would certainly go on the Arcadia again. Read Less
Sail Date August 2017
Family holiday with my elderly disabled mother, the Norwegian scenery was breath taking and beautiful, easily accessible and stress free with the wheelchair, embarking and disembarkation. The staff were polite and friendly most of the ... Read More
Family holiday with my elderly disabled mother, the Norwegian scenery was breath taking and beautiful, easily accessible and stress free with the wheelchair, embarking and disembarkation. The staff were polite and friendly most of the time, however we had high expectations of the food that we were told by pervious cruisers was out of this world, but the food was of adisappointing standard,very small portions, not always as expected or discribed on the menu, wafer thin sirloin steak, burnt beer battered cod,dry pan fried chicken, 1tiny lamb cutlet the size of a lolly pop, "for an adult male," bitterly dissapointed. The timing of the entertainment and dining were difficult to coordinate. Really enjoyed the sail aways and the lectures on the Vikings, but felt not much to do on sail days for the younger cruisers. The ship looked tired and old fashioned, I guess my expectations were to high,although other multiple cruisers in our party felt the need to apologise to us as they've never experienced a cruise of this average/ poor standard. We will think twice about sailing P & O again. Read Less
Sail Date July 2017
Having sailed on our first cruise on Britannia last year in the Caribbean, thought we’d try a mini cruise as a weekend break and an opportunity to see what the experience of departing on a cruise from Southampton is like. So, our choice ... Read More
Having sailed on our first cruise on Britannia last year in the Caribbean, thought we’d try a mini cruise as a weekend break and an opportunity to see what the experience of departing on a cruise from Southampton is like. So, our choice of vessel was basically made for us but I was looking forward to trying another ship in the P&O fleet… The boarding process was a breeze, I think it took us 40 minutes from self-parking the car at the Mayflower terminal to getting in our cabin. We even got fast tracked to check in, which was a nice touch. Not sure why though as we’re not on any loyalty tier yet having only been on the one P&O cruise previously. Luggage arrived only about 15 mins after we got to the cabin, which allowed us to unpack and get right up to the Aquarius bar to find a spot and have a few drinks in the lovely (but unexpected!) Southampton sunshine. It was very busy in that bar but never difficult to flag down one of the waiting staff and the wait for drinks was not long at all. Given the duration of the cruise there were lots of hen / 50th / 40th birthday parties and a fair number of stag parties on board; as a result the age group was broad, not dissimilar to our cruise in the Carribbean, with fewer elderly passengers and more of our age, 40s & 50s. Now it’s fair to say that there was a party atmosphere in the Aquarius bar / sun deck and it wasn’t peaceful and quiet – I’m sure it would have been a bit loud for some but we loved the party vibe. It never got out of hand, though. Now I know it’s not to everyone’s taste, but we also enjoyed the Great British Sailaway on the Saturday up there (although having a few beers definitely helps!) We were Freedom dining and apart from not reading on the card that you should go to the desk on Deck 3, and as a result queuing on Deck 2 for no reason, we didn’t have to wait at all on the first night when we shared. On the second night, we asked for a table for two and only waited about 20 mins with a pager whilst having a drink. Food was great, the same standard as we remembered from Britannia, including the cooked breakfast in the MDR. I’ve read that Arcadia is looking tired in the public areas; well, we didn’t see any evidence of that, even though our previous experience was a ship only 18 months old. The only bars other than the one on the sun deck that we tried were the Intermezzo and the Crow’s Nest which we always enjoy. We didn’t get the chance to see any entertainment on this occasion given the brevity of the cruise, plus the main act on Friday, Killer Queen, we’d seen before only last year. Our cabin steward was good and all the other staff we interacted with were just fine. We loved the port call at St Peter Port, despite the fact that a tender was needed; there’s no doubt that a port visit where the ship is alongside is by far the best option, but the crew handled the tendering process efficiently and we waited no longer than 15 mins for our number to be called. We waited on the quayside for about 20-30 mins to get the tender back, which was fine and there was water on hand in case it got too warm for anyone. We didn’t pay for any excursions and did our own thing. St Peter Port is a lovely small town, narrow streets with shops both well-known UK brands and more boutique style. We found a great craft beer bar the Golden Lion, and then wandered over to Castle Cornet where the views were excellent over the town and the bay towards where the ship was docked. To have done it justice though we should have devoted more than the hour we had available, given it costs £10.50 each to get in. Disembarkation was even easier than embarkation, as soon as we had breakfast we went straight out (they were early calling from the Meridian), and we were in the car by 9:15am. Overall this was a really fun trip and a great way to spend a weekend away, and sample what Arcadia has to offer. I wouldn’t choose to sail on here for a longer cruise if I’m honest but that’s just down to the fewer select dining choices versus Britannia. The promenade deck is plus, but unlike some other diehard cruisers I’m not about to use this as a primary selection criteria! Read Less
Sail Date July 2017
The cruise itinerary very good and Norwegian fjords and sceneries stunning. Cleanliness very average or even poor on open pool deck area and windows dirty throughout the cruise. Shows good, guest stars and Arcadia band very good and ... Read More
The cruise itinerary very good and Norwegian fjords and sceneries stunning. Cleanliness very average or even poor on open pool deck area and windows dirty throughout the cruise. Shows good, guest stars and Arcadia band very good and professional. Other bands very average and no nice, big enough dancing places. Two small bottles of water complimentary-a joke! Breakfast and Lunch buffet with little imagination nor a lot of taste. Had to ask at several occasions to re stock spoons, sweetener or food stuff - What are all the 'Station Managers' for.No nibbles in bars for pre dinner drinks. High charge for freshly squeezed orange juice??? Ship definitely needs a revamp. Hotel manager and entertainment manager had an easy task as the buffets and daily programs hardly changed during entire cruise. There were loads of smokers on the rather cool cruise and not one inside spot for smokers! After all that we still enjoyed the cruise because of the itinerary but sad to say next cruise will be with a different cruise line. One pays good money for a cruise like this and could expect a bit more service and finesse in culinary. Also tidying, cleaning up. The one day the outside pool deck area was covered in soot and not cleaned up all day and they covered the pools which were still covered the next day poor show . Read Less
Sail Date July 2017
We had always wanted to visit the Fjords and after a taste of Norway's scenery last year on our Baltic cruise we went ahead and booked this cruise. We chose Arcadia as we had never been on this ship and were thinking about doing a ... Read More
We had always wanted to visit the Fjords and after a taste of Norway's scenery last year on our Baltic cruise we went ahead and booked this cruise. We chose Arcadia as we had never been on this ship and were thinking about doing a leg of the World cruise on her in the future. It all started so well, we had an embarkation time of 1.30 pm and arrived a little early as traffic was good and we were in fact on the ship by 1.20 pm. Went to the buffet for lunch and the announcement that cabins were ready came while we were eating our meal. We were quite happy with our cabin and our luggage did not take long to arrive. Our cabin steward came and introduced himself and he was delightful. There were lots of coat hangers so we unpacked and had a quick look round the ship and went to Muster. We then enjoyed Prosecco on the balcony sailing out of Southampton on a sunny afternoon. We chose Freedom dining and normally like to eat around 7.30 pm. This was a problem as there are obviously not enough tables at peak times. On other ships we have had to have a pager but never before have we had to queue for 20 minutes to get one! After standing in line for about 20 minutes then going to the desk we were given a buzzer and told the waiting time for a table, this varied throughout the cruise from 25 minutes to 45 minutes. People were sitting around in any available space to be close by when their buzzer went off. They were even sitting in the windows in the photography section. One evening it was a bit choppy and people were really getting wobbly in their heels and feeling hungry having to stand for so long. This did not make a relaxing experience and is no way to treat passengers. On one evening a crew member was actually going along the queue suggesting that we might want to go to the buffet or one of the specialty restaurants. I think this is unacceptable considering what we paid for this cruise, you would not be treated like this in a hotel. We chose to eat in Sindhu twice and Ocean Grill twice, we also ate in the buffet on a couple of evenings as we just could not face the queing for the Meridian. Both Sindhu and Ocean Grill are fantastic restaurants and we thoroughly enjoyed the experience and at least you could hear yourself speak unlike the MDR. It is saying something when the buffet restaurant in the evenings is quieter and more relaxing than the MDR. We thought the ship generally was OK although not as good as the other ships that we have been on Oceana, Britannia or Azura. I have to say though that the theatre on Arcadia is fantastic. We enjoyed the Fjords and the scenery was stunning but some of the ports were less interesting than others. We did three excursions and thought that they were very expensive for what they were. We went to Briskdal glacier which was great but very expensive for a very short coach drive. We were then were left to walk up to the glacier under our own steam and then there was coffee and cake in a cafe when we got back down. Our second trip was on the Flam railway which was quite scenic but a lot of money for what it was. Our third trip was the one that we enjoyed the most and thought that it was much better value for money. We went over to the garden on an island. We got on the boat right next to our ship and it was a fast boat and we were on the island within 20 minutes. We were welcomed to the island by the owners and they showed us round and then we could wander round on our own before having coffee in their restaurant. We thought that it was a stunning place and well worth the trip. I think most of the passengers on this particular cruise were older pensioners and I found some of them rather rude especially in the buffet. They were lifting the blinds and taking food before the buffet opened for lunch. I often stood back if someone was struggling to get food to give them time but that was fatal as other people would barge in and you would be pushed out of the queue. There was a lot of coughing on board and my husband picked up a flu like illness which he still hasn't shaken off. We had two helicopter evacuations of critically ill people and also one passenger taken to hospital by ambulance. I have to say that every single member of staff we encountered was absolutely brilliant. Our cabin steward was exceptional. This was not a great cruise for us and we won't be cruising again for a long while and if we do it probably won't be with P & O and certainly not Arcadia. Read Less
Sail Date July 2017
My wife and I took a 12 day cruise on Arcadia from Southampton to the Norwegian fjords in July 2017. It was our second P&O cruise. We have cruised with lots of other lines, most recently with Seabourn, Azamara and Fred Olsen. The ... Read More
My wife and I took a 12 day cruise on Arcadia from Southampton to the Norwegian fjords in July 2017. It was our second P&O cruise. We have cruised with lots of other lines, most recently with Seabourn, Azamara and Fred Olsen. The itinerary, our main reason for choosing this cruise, was great. Overall we enjoyed the trip but we are unlikely to choose P&O again. The check-in process was very quick and straightforward and our bags were delivered to our cabin before we arrived. Our cabin was fine although the balcony glass was very dirty. Our stewardess cleaned the doors but the outside of the balcony wasn’t washed until towards the end of the cruise. The staff were great – friendly and helpful and mostly with good English. We found the food in the main and buffet restaurants to be rather boring and too British for our tastes. The quality was just OK. The speciality restaurants were excellent. We particularly liked Ocean Grill and ate there four times. We had chosen Freedom dining. This didn’t seem to work very well. On arriving to dine at the time of our choosing we were given a pager and had to wait about 30 minutes on two occasions. This despite being happy to share a large table. Couples who wanted a table for two were having to wait longer. The wine list is very good and the prices reasonable. The entertainment was pretty good, alternating between the permanent team of singers and dancers putting on production shows, and some variety acts. The early shows were sometimes standing room only whereas the late shows (10:45 or 10:30) were about half full. We only did one shore excursion, which was well organised but not very good value. Mostly we made our own arrangements. The other passengers were overwhelmingly British and elderly. We are in our mid-60s and felt young. A lot of the passengers clearly like the Britishness of the whole experience. We prefer a more international mix of people when we travel abroad. There were four medical emergencies (that we know of) on this cruise. Two involved helicopter evacuations that required lots of passengers in cabins at the rear of the ship to vacate their cabins. The first time was at 2am. Clearly medical emergencies can’t be helped but it seemed strange that it was necessary to make public announcements waking everyone up to call the ‘medical response team’. If we could have pagers when waiting for a table in the restaurant surely the on-board medics could have pagers? Read Less
Sail Date July 2017
I booked this cruise at the last minute, so had no choice of cabin. However, the price was very good and I didn’t have to pay a single supplement. Given the low price, my views are different to those I would have had if I had paid the ... Read More
I booked this cruise at the last minute, so had no choice of cabin. However, the price was very good and I didn’t have to pay a single supplement. Given the low price, my views are different to those I would have had if I had paid the full price. It was also my 8th time on Arcadia. The itinerary was very good with the first port of call being Skagen in Denmark which is a quiet Danish holiday resort. Plenty of excursions on offer but I spent the time walking around the time. There was a free shuttle to the town centre and the drop off point was also near to the local harbour where there were plenty of restaurants which seemed to attract many locals. Beer and aon open fish sandwich worked out at £25, not cheap, but it was very tasty. Next port of call was Kiel, Germany. This was during the Kiel week festival, so the town was very busy with stalls and fairground alongside the river. Although berthed in the centre, it was a long walk from the ship to the terminal building – around 800m and a further 1Km to the town centre – a bit different from the advertised 400m. No shuttle service was offered. Not too much to see in the town, so I spent much of the day on the riverside sampling local food and drink. Around £3 for a beer and the same price for a bratwurst, The entertainment seemed to be gathering pace as we left the port, but it was still an interesting day. Stockholm next. Here I used the hop on hop off water bus which departed from the stop at the rear of the ship. Cost around £15 and does a loop around many of the sights that takes 50 minutes or so. A relaxing way to see the sights and given that the shuttle cost £5 each way unless you had booked the select fare, it was a good choice. Stockholm is very easy and also safe to tour on your own. Although the ship offered many excursions, some of them didn’t give enough time to explore properly. Now on to Helsinki. This was on 23rd June and many places were closed for the mid-summer holiday. Looks like the Fins enjoy their national holidays and leave town, so apart from the local market, many places were closed. Shuttle to the town was £4 each way and well worth it. The city is easy to make your own way around, but if you are there on a national holiday, booking an excursion may be a good option. Now 2 days in St Petersburg. This was my 7th visit, so was looking to do something a bit different and not too tiring. There are options to do 2 day intensive excursions with P&O or through various local companies. All ship excursions and those booked locally before you travel include a Russian visa, so they tend to be the best way of seeing St Petersburg. I did an afternoon excursion to the Faberge museum which was run in several mini buses, so small group sizes. This gave a very leisurely visit and it was very easy to see all the exhibitions. The guide was very good. The following day I did a boat trip on the Neva and visited the Yusopov palace – where Rasputin was likked. Again, a smallish group and very easy to see everything. Now a day in Tallinn. Here I did the Taste of Tallinn excursion and we were just a group of 6, so it was just like a private tour. The tour gave a comprehensive guide of the old town and stopped at 4 places to sample local delicacies. Not sure about the cost of a shuttle here as I did the excursion. Final port of call was Copenhagen. Here we had one of the prime berths and it was an easy 30 minute or so walk into town. This passed many interesting sights and varying the way back passed the little mermaid. I was very happy with the service provided by all the staff on board and was well looked after by my cabin stewardess Wenzie. Food in the dining room was to my liking but I did have many meals in Sindhu at £16 or £18 for the Asian tasting meal and also a few in the Ocean Grill. Both of these dining options does show just how good food can be and for me well worth the extra charge. Entertainment was a bit hit and miss but this comes with doing too many cruises on the same cruise line – you get used to the shows. There were some interesting talks and those given by Kirov Arts about St Petersburg, Faberge eggs, and other merchandise they sold were interesting as they talked about the history of the various items. Throughout the cruise there was some maintenance work being carried out. This included a much needed sanding of the decks which did cause problems for a few people. Overall, the ship to me was in a reasonable condition and nowhere near as tired as some people have stated but this is a very personal view. Now the big issue I had with the cruise. This was the cabin I had been allocated – E2 at the front of E deck. This is the first time I have had a forward balcony cabin on Arcadia (I prefer the stern cabins), but have had them before on Queen Victoria/Elizabeth. QE and QV cabins were fine, but I would not have one again on Arcadia due to noise and vibration that was not noticeable on the two Queens. This is one of the metal fronted balcony cabins at the front of E deck. It also only has a shower rather than a shower over the bath. I prefer the shower only as it does make the bathroom that little bit bigger. I did find some issues with noise in this cabin. First, for about an hour either side of docking the cabin was noisy and once the bow thrusters were powered up to complete docking there was a lot of vibration. Secondly, the balcony door did not fit properly causing a whistling sound. This was excessive and I had to be moved to another cabin for the night. The door was fixed the following day but by the time the ship returned to Southampton it was starting to whistle again. Third, the cabin is next to an air-conditioning unit which seems to be noisy when in port - after leaving port the noise drops. Fourth, crew access the front of the ship on D and E deck early in the morning and many days there was a clanking/metallic sound every morning around 6am. Also, there were cigarette butts on the balcony which I can only assume has come from the crew areas. In closing, despite the problem with the cabin, it has not put me off cruising on Arcadia, but I would be reluctant to book a saver fare in case I was allocated a forward cabin on E deck. If I was able to select a grade that avoided this area, then I would consider a saver fare, but for me it will more than likely be a select fare and to tick the no upgrade box. I’m back on Arcadia in October 18 and I have one of my favourite cabins on the stern. Read Less
Sail Date June 2017
Having sailed on arcadia before on a leg of her world cruise we had no hesitation booking this Baltic trip. We wanted to see some new destinations and as we had not been to any of these ports before it fitted the bill perfectly, also on ... Read More
Having sailed on arcadia before on a leg of her world cruise we had no hesitation booking this Baltic trip. We wanted to see some new destinations and as we had not been to any of these ports before it fitted the bill perfectly, also on all our previous cruises we had never sailed out of Southampton so the whole deal was totally new to us. Arcadia was just as we remembered ,a nice friendly ship with plenty of amenities and really friendly staff who could not have been more helpful, the difference this time was the age of passengers ,we felt young at early sixties and as such a lot of the activities were geared to that age group and evening shows were changed to earlier time slots, all well and good but you then had to eat early to catch the second show or go to the early show and rush to get in the dining room, we can only assume this was not popular as it reverted back to normal times after a few nights .Food was of a generally good standard but there were some strange choices in the belvedere at lunchtimes, the food in the Meridian was of a good quality and was served by very efficient and friendly waiters. Our cabin was small but adequate as we only use it to sleep and shower/change in and was kept spotless by our steward Hansel, full credit to him Some passengers were complaining that the ship was on a downward spiral but that never came across to us, like all ships it needs constant attention and the whole of the rear decking was replaced in our fortnight but you just work around it, also some painting was been done on some of the corridors prior to a mini refit at the back end of the year. If there was anything which was a problem it had to be overcrowding on sea days(and most meal times) in the belvedere self service, it did get quite chaotic at times!! Also on a cruise to these destinations at this time of year the sky dome should have been kept closed as by the time it did get shut the cooler weather had got in and left people with no option but find a warmer area to relax, which is why the belvedere was always full !!!! Would we sail on Arcadia again? Yes as its a lovely ship and just the right size but maybe to a different destination with a younger age base, next up Aurora for us as booked for next year and looking forward to more new destinations!! Read Less
Sail Date June 2017
We spotted this passing by a travel agent. We were attracted to the ports of call and we're not disappointed. Straight off the coach and onto the ship in 10 minutes , no waiting at all. Disembarkation was equally as smooth although ... Read More
We spotted this passing by a travel agent. We were attracted to the ports of call and we're not disappointed. Straight off the coach and onto the ship in 10 minutes , no waiting at all. Disembarkation was equally as smooth although we had to wait for nearly an hour for some other passengers. We had a restricted view cabin which was fine as we weren't in the cabin that long.The cabin did need a bit of sprucing up but that did not detract from the overall holiday. We tried all the dining options and were not too keen on the Belvedere. We were on freedom dining and had no problem getting into the MDR each evening as we didn't mind sharing. I loved both Sinhdu and Ocean Grill and I went to the lunchtime grill by the pool a couple of times. I didn't get the chance to try the afternoon tea , just didn't have time. We only had 2 sea days in the Baltic , 5 altogether ,so the best part of the cruise for me was getting off ! The service was excellent throughout, especially from the cabin steward who was always cheerful and from room service at breakfast. We used the Belvedere for one breakfast , one lunch and one dinner and although there was a large choice , there was quantity over quality. Perhaps a more streamlined menu? We went to quizzes, a good range of talks and some entertainment but only twide in the Palladium , a lovely theatre. The shore excursions in St Petersburg were good . We only did one other , into Sweden from Copenhagen. That was very poor in that we only had 20 mins in Lund and 50 mins in Malmo which we spent most of having lunch. I would certainly go on a Baltic cruise again and would go on the Arcadia if the itiniary was one we wanted. Read Less
Sail Date June 2017
Balcony Cabin - 150 D Cabin OK - but a bit tired, rail needed painting, balcony glass needed a clean, apart from that just OK Food Breakfast - 8/10 Lunch - 4/10 Buffet - 8/10 Evening meal - 7/10 Entertainment ... Read More
Balcony Cabin - 150 D Cabin OK - but a bit tired, rail needed painting, balcony glass needed a clean, apart from that just OK Food Breakfast - 8/10 Lunch - 4/10 Buffet - 8/10 Evening meal - 7/10 Entertainment Daytime - at sea quite good, not at sea - not much going on Evening - Very good, although second show, quite late, (10:45) Drinks Quite expensive - Lager - £4.25, Wine around £6.00 a glass, no real drinks package to speak of, (4 bottles £76, no beer package), can't get a coffee in a bar !! Tips £168 for two weeks, (That's just extracting the urine - fill a form in at reception to cancel), then tip as you see fit. Ship A bit tired but acceptable - although the lower decks seemed to suffer a lot of water leaks, wet floors and BUCKETS !!) Main gripe - they were sanding the decks, (noise, dust, smell, access blocked), complaint got plenty of apologies - but no compensation !! All in all, it was OK - but would recomend potential cruisers to wait till after the refit, (I think Nov 2017). Read Less
Sail Date June 2017
Very disappointed with general standards of this ship. There seems to be a general lowering of standards and quality of everything from food and beverages to entertainment. There was a great deal of disturbing maintenance being ... Read More
Very disappointed with general standards of this ship. There seems to be a general lowering of standards and quality of everything from food and beverages to entertainment. There was a great deal of disturbing maintenance being undertaken causing dust and unpleasant aromas of glue,varnish and sewage! The dreadful smell of bad drains was present on several days particularly on Deck 2. It really is time this ship sorted out its problems with the drains and the various leaks - the coloured buckets scattered around are not a good look! We felt throughout the voyage that the passengers were simply an inconvenience rather than being the Number 1 priority!! I think that the company could and should have been more honest with us re maintenance work and given us the option to cancel or change to a different cruise. ALSO :- Why weren't we informed beforehand that room service after breakfast would be charged for? AND:- Cruise ships use the word luxury a great deal in there advertising but changing from Twinings tea to PG Tips is not my idea of luxury!! Cruising holidays are not cheap but all the things which, in the past, have made them special seem to be being gradually removed. Read Less
Sail Date June 2017
Chose this cruise for the itinerary as we had never been to the Baltic and it was on Arcadia which last year our 14 nighter on her was very good with no complaints at all. The itinerary was excellent as was embarkation and debark. ... Read More
Chose this cruise for the itinerary as we had never been to the Baltic and it was on Arcadia which last year our 14 nighter on her was very good with no complaints at all. The itinerary was excellent as was embarkation and debark. Cabin steward, though rushed off his feet, did a wonderful job but even he admitted that 18 cabins (12 when he first started with P&O) meant he didn't have enough time to do the job absolutely properly. That's the good aspect of our cruise. Things have now changed considerably with just about every aspect of the operation of Arcadia having suffered cutbacks. Fewer staff, reduced choice and quality of food and beverages, very poor entertainment particularly in the main theatre and without being informed payment is now required for room service food after the breakfast period. As well as the cutbacks there were leaks and bad drain smells in many areas of the ship. The promenade deck was completely blocked every day for sanding so walking exercise was not easy. Rooms were entered (without seeking permission) by workmen needing an electricity supply whilst sanding and varnishing balcony handrails. But the real master stroke to make everybody complain was for the entire cruise, half the sundeck was out of bounds, whilst workmen with noisy machinery replaced the decking. Read Less
Sail Date June 2017
We had sewage pouring through the ceiling , confirmed by the officer at reception,a awful smell , that must be bad for all our health decorating in the aisles ,closing our balcony all day for painting and varnishing. Whilst it was a sea ... Read More
We had sewage pouring through the ceiling , confirmed by the officer at reception,a awful smell , that must be bad for all our health decorating in the aisles ,closing our balcony all day for painting and varnishing. Whilst it was a sea day also!! Closing off the sun deck at the rear for on going repairs more than once during our 2 weeks , once again on sea days instead of when in port and most people are off the ship Making sure everyone entering the buffet HAVE to do the hand sanitizer. Could go on and on . The staff had to put up with a lot of people complaing and it's all down to the head office at P &to i.e. Carnival to sort these problems out Why would I pay for a balcony when I couldn't use it , could have had inside cabin This ship needs taking out of service for a total overall , refurbishment and refit of sewage unit as soon as possible Read Less
Sail Date June 2017
We had a deluxe balcony cabin , good size lots of storage. The ship is easy to get around with plenty of lifts . The speciality restaurants are excellant . The ship can be crowded we got turned away from main resturant breakfast twice , ... Read More
We had a deluxe balcony cabin , good size lots of storage. The ship is easy to get around with plenty of lifts . The speciality restaurants are excellant . The ship can be crowded we got turned away from main resturant breakfast twice , once because it was full and once because we didnt realise it shut early on port days. The food in the evenings was pretty poor , cold ,underseasoned and either over or undercooked and for fish haters too many fish dishes ? And the staff seem to be pretty unhappy , which shows all to well . ....btw anyone fancy salt and vinegar ice cream ? The entertainment is pretty poor , there are a couple of good acts but entertainment space too small We have enjoyed our holiday , but Arcadia wouldnt be our first choice . Other passengers have also picked up the staff dont appear to be happy ,it would be interesting to know why Read Less
Sail Date June 2017
We chose this as our first cruise as a taster to see whether cruising suited us. We had booked a mini suite and were therefore given a priority embarkation time of 12.30.The embarkation procedure was remarkably efficient considering the ... Read More
We chose this as our first cruise as a taster to see whether cruising suited us. We had booked a mini suite and were therefore given a priority embarkation time of 12.30.The embarkation procedure was remarkably efficient considering the number of passengers involved.We were in our cabin just after 1.00 and our luggage arrived soon afterwards. The cabin was spacious with ample wardrobe space a comfortable seating area a good bathroom with separate shower and a large balcony. Soon after arriving our steward introduced himself and he did a fantastic job throughout the cruise keeping our cabin in tip-top condition. We used both the Belvedere buffet and the Meridian restaurant during the cruise and the food in both was excellent. After a couple of days we realised you needed to pick your time to eat as both facilities were very busy. One of our fears was that as there were 2000 passengers the ship would feel claustrophobic this was not the case in fact at times (apart from mealtimes) we wondered where all the passengers were. We were surprised at how stable the ship was we expected a certain amount of roll but it was sometimes hard to believe you were actually at sea. The entertainment was enjoyable certainly 10 out of 10 for effort some nights were better than others Roy Walker stood in for Killer Queen and he was excellent. We had not pre-booked any trips and this was a mistake as we were unable to book a trip at Stavanger which was our first port of call,however we enjoyed simply strolling round the town. We were able to book trips at Olden and Bergen both of which we felt were worthwhile. Disembarkation at Southampton was every bit as efficient as embarkation and by 8.30 we were on our way home. Would we cruise again? Within a week of being home we had booked another cruise for later this year! Read Less
Sail Date June 2017
For various reasons, my wife and I booked a week to Norway on the Arcadia. We are fairly experienced cruisers, using Celebrity and Azamara. This cruise was truly awful. Where to start? Firstly,hygiene---a major risk on ships---bed linen ... Read More
For various reasons, my wife and I booked a week to Norway on the Arcadia. We are fairly experienced cruisers, using Celebrity and Azamara. This cruise was truly awful. Where to start? Firstly,hygiene---a major risk on ships---bed linen changed once a week and tablecloths only changed when soiled. In the buffet, no attempt was made to clean the tables between guests; that is unacceptable in a ship where many guests seemed not to observe the most basic hygiene. Next, the food. It was sparse in the main restaurant, good in the pay restaurant, and truly poor (if plentiful, obviously, as people control what volumes of food they take) in the buffet. The quality was disgusting---all the fruit was tinned, as were the tomatoes at breakfast. Taste buds did not have to do much, as nothing tasted of anything. The soups were thin and anodyne, the salad dressings seemed to consist of coloured water, and what fresh salad was served was sparse and poor quality. Desserts were equally without flavour. Was anything good? The scenery in the fjords was spectacular (provided by Nature, not P&O). The embarkation and (blessed) disembarkation were excellent. Some of the entertainment was good, much average. The bars did not serve any crisps or nuts with drinks but they were available from the packet at cost. Some staff, especially in the pay restaurant and the bars were good. The Freedom Dining was shambolic, as if a table for two was gold dust---up to 45 minutes wait. Guests using open seating do not wanted to be coerced into sitting at tables for eight where guests arrive and eat at varying times. The purser's desk did agree with these comments, and admitted that some passengers paid full price for their cabins, but the rest were sold at great reductions to fill the ship, and the food budget and style was obviously beamed at the large numbers of subsidised guests, This was a 3* experience at far from 3* prices. I advise anybody to avoid P and O if they have any standards. I shall never use them again. Once was twice too many! Read Less
Sail Date June 2017
Embarkation was very efficient and, living in Southampton, we were out of our front door and into our cabin within an hour, plus our luggage was already there waiting for us! Disembarkation was similarly quick and efficient and it was easy ... Read More
Embarkation was very efficient and, living in Southampton, we were out of our front door and into our cabin within an hour, plus our luggage was already there waiting for us! Disembarkation was similarly quick and efficient and it was easy to find our luggage in the collection point. I had been anxious that our cabin might be too far forward in terms of feeling the motion of the ship but I need not have worried in that respect. We were in fact ideally placed just around the corner from the forward lifts and stairs, meaning we didn't have to keep walking the long corridors to get anywhere. Our cabin steward Ana was lovely and always had a smile and asked us about our day. We did notice a bad smell in certain areas of the ship, but we just held our noses while passing through. We mainly dined in the Belvedere buffet as we like things simple and this suited us. Although the food was nothing special, there was plenty of it. The two nights that we dined in the MDR were enjoyable and it was nice to dress up a little and feel more special. On one occasion in the buffet we found a hair in a dessert and mentioned it to a waiter who apologised; then we were surprised when a senior waiter turned up to note down the incident, and then later that evening we found a letter of apology and a plate of chocolates in our cabin. The evening entertainment was mostly good, although the talent show in aid of Macmillan Cancer was not so good. We were looking forward to the Killer Queen show but unfortunately it was cancelled due to the illness of one of the entertainment team. There were lots of daytime activities although I would have liked a line dancing class. We did not take any organised excursions, choosing to make our own way round the ports of call, which was easy as we always docked in the centre of each port. All in all, we very much enjoyed our first cruise and would not hesitate in choosing Arcadia again, although next time we will probably try another ship of the P&O fleet. Read Less
Sail Date June 2017
Wife treated me to this cruise as a birthday present St.Peterport and Bruges being two places we'd never visited before. Couldn't fault embarkation at Southampton and luggage was already in cabin when we got there but we ... Read More
Wife treated me to this cruise as a birthday present St.Peterport and Bruges being two places we'd never visited before. Couldn't fault embarkation at Southampton and luggage was already in cabin when we got there but we immediately noticed the air conditioning wasn't working although the steward was straight on the case and it was fixed within a few hours. The cabin itself looked tired and not as clean as some of the other ships we've been on indeed the whole ship seemed to look a bit tired and jaded as did some of the staff in the buffet restaurant who didn't seem very happy . I seem to recall reading that she's due for a refit in October and I could see why. Our toilet stopped working after 3 days as did several others in the public areas and several leaks became evident in various areas with buckets strategically placed. We dined in both the Meridian and Belvedere restaurants, the service in the Meridian was great, even when my wife on the formal night couldn't find anything that tempted her the head waiter arranged an alternative menu for her whilst I tried the Marco Pierre White menu which I have to say was delicious. Whether it's because the Arcadia is a smaller ship I found the food didn't measure up in the buffet restaurant to other ships we've been on e.g Celebrity, Ncl, or even Thomson. Our main disappointment with the cruise was being unable to be tendered ashore at Guernsey due to the winds being too strong and then leaving nearly 3 hours early on the Thursday and having a very slow cruise up the channel to anchor up off the coast of Belgium at 5pm on Friday ready to dock at Zeebruge Saturday, begs the question why couldn't a plan B be put into effect when the Captain knows the weather is too severe when he first arrives at a port that requires a tender ashore rather than waste a whole day hanging around. When we did arrive in Zeebruge we had booked a See Bruge in a day excursion which I have to say ,due to the excellent guide we had we both really enjoyed. We're booked on the Britannia in October around the Med and hope it will restore our faith in P&O because we're also booked on th Azura next June for Iceland , but having done the Balltic on Azura can't envisige any problem. As regards on board entertainment nothing really tempted us to see any shows in the main theatre although on other cruises we always have , we did catch a duo in one bar called Lyrical Flame and remember remarking to my wife on finishing our drink come on let's leave the crime scene, nuff said. My wife used the spa and had a pedicure and manicure which she enjoyed but she did point out to me her nails had started to chip within 2 days. It's fair to say we've had much better cruises the highlight of this one being the Bruge experience rather than the ship experience. Read Less
Sail Date June 2017
Chose this cruise for a bit of nostalgia as once worked for this cruise line years ago, we have done many cruise lines for holidays over the years, RCIL, Princess, Holland, P&O Australia , MSC and Marco Polo etc, we thought we'd ... Read More
Chose this cruise for a bit of nostalgia as once worked for this cruise line years ago, we have done many cruise lines for holidays over the years, RCIL, Princess, Holland, P&O Australia , MSC and Marco Polo etc, we thought we'd take my parents on this one for a short Jaunt over the channel, Food was very average, and absolutely no quality control with the deserts, puds were dry and sauces tasteless, but what really left a bad taste in our minds during and after the cruise was the so called "Black Tie Night" now we are both used to formals (which is what we expected) and in todays terms has always meant smart, trousers, shirt and tie as minimum, needless to say , not on this one, we were told , no jacket ,no entry (with the words "ENFORCED" used, but we can use the Buffet or speciality restaurant, (how nice of them) unfortunately the buffet on the night was dismal , limited and appalling, and i was virtually fuming, now i normally carry a waist coat and jacket but overseas travel weight limits us, what is most annoying is the feeling of being penalised for not being a traditionalist, don't get me wrong i like tradition and silver service along with fine food, but this is a ship that does neither, its a slap the plate on the table and whos next. certainly wont be rushing back, and its sad to see such an iconic cruise line go down hill and not keep up with the times Read Less
Sail Date June 2017
Chosen as our Favourite Cruise Line with a good destination But only to find after having paid approx. £5800 for our cruise & we were onboard Arcadia cruising that we received a note left on our bed with the following:- Hoping ... Read More
Chosen as our Favourite Cruise Line with a good destination But only to find after having paid approx. £5800 for our cruise & we were onboard Arcadia cruising that we received a note left on our bed with the following:- Hoping that we have settled into out balcony cabin and to inform us "THEY WOULD BE CARRYING OUT MAINTENANCE WORK in our deck corridor consisting of PLASTIC SHEET COVERING THE CARPETS,DRILLING OFF THE HANDRAILS,BANGING & SCRAPING OF THE WALLS, SMELLY ADHESIVE SPRAY TO PUT UP THE NEW WALLCOVERING and it would be from 31.5.17- 06/06/17 for the 7 days left of the cruise This is having the decorators in i . REFIT not maintenance and WHY when the ship is going in for a REFIT later this year in Oct/Nov Perhaps by doing it at the expense of their customers while cruising it will not need to have a refit The entertainment was good in the Palladium theatre on several nights that we went Dining was average as most of meals served came with green beans not much other veg Cabins are much smaller than Azura and sister ships and also in need of refurbishment Read Less
Sail Date May 2017
Arcadia Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.6
Entertainment 4.0 3.5
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.1
Value For Money 4.0 3.4
Rates 4.0 3.7

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