1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Opera Review
  5. MSC Opera Cruise Reviews
Sail Date: March 2019
We decided on this cruise as a sudden addition to our bucket list - Havana (Cuba), St Marteen, Antigua, Madera - all in one sweep. Getting through Havana airport was an exceptional experience and one not to be glamorised in any way. We ... Read More
We decided on this cruise as a sudden addition to our bucket list - Havana (Cuba), St Marteen, Antigua, Madera - all in one sweep. Getting through Havana airport was an exceptional experience and one not to be glamorised in any way. We arrived at the ship quite late went through the obligatory photograph, not much in the way of a welcome, collected our cards then straight to our cabin and bed. Next day in Havana was pretty good - we did our own thing, a morning and afternoon tour is separate old American cars for a lot less than the ship organised tour. We then spent a day at sea before arriving in St Marteen, again our own thing - a short walk into town then a bus to Maho beach where we were delighted to lots of low flying landing aircraft and got severely sandblasted by a big 757 taking off, culminating in a dip in the Caribbean sea before another bus ride back to town and a walk around the shops. Off to Antigua, it was Sunday and everything was closed so really a wasted day, all that was on offer was a taxi tour around the island. Now 6 days to cross the Atlantic, when the weather was good we could sun bathe and swim but as we sneaked further north the weather changed and we were forced to stay inside with limited options on suitable activities. At a certain time during the day there was only one internal bar open for the serving of coffee and naturally it was full. Funchal was next and not much to say here but a Sunday and not much open, then off to Malaga and some terrible weather through the Straight of Gibraltar with very high seas and extremely strong wind rendering damage to the ship and meaning we arrived late, then again some very high winds onward to Alicante again arriving late. To be fair the ship handled the rough weather well and was relatively smooth. The disembarkation at Alicante was an absolute disaster. We were told to gather in the theatre and consequently only received instructions in German, I checked the queue it was moving and getting shorter so without waiting for whatever non information was to be forthcoming decided to join the queue and get off the ship. As we had a balcony "Fantastica" cabin we were allocated the L'Approda restaurant. The menu was quite restricted and indeed required us to order McDonalds style chips every night. We were offer an option of a backed potato but only if ordered the previous evening - when it arrived it was just about cooked, not soft and fluffy or hard and inedible but certainly not fully cooked, similar can be said of a chicken kiev, only just cooked, not totally as would be expected with chicken. There were complaints made by other diners to the Maitre'd about the limited menu which was basically met with a shoulder shrug. The table waiting staff were very very attentive and friendly, I cannot say a bad word about them. We were on a drinks package thankfully. The printed cost of a "Gin and Tonic was 6€, this was the price charged in some bars, inothere the charge was for a 'Gordons' @ 6.50€ plus tonic???. On an occasion I ordered a @Vodka Martini and my wife a Bellini, the waiter returned with a Martini and advised that Bellini's were not available?? I returned my drink and my wife advised him that Bellini's were available as a cocktail, he returned with the Bellini and a vodka and water - agh, third attempt say me receiving a Morgans and coke???? - it was now so late I had lost the will and went to bed. I had little reason to approach the reception desk - thankfully - when I did to advise them of a potential medical problem I was met with an "I don't care" shoulder shrug. When it came to closing my credit card I was advised to return to the desk no less than three times. so not at all impressed with the unfriendly reception staff. The entertainment team worked very hard to keep guests amuse and some of the evening antics in the Piazza di Spagna were hilarious, This bar needed more staff to deal with the number of revellers as at times it was very difficult to get a drink.The theatre shows were of a high standard but way to high brow and classical themed, there were a few more light hearted entertaining evenings and the contortionists were incredible. A cruise once done not to be repeated, a class of ship that I shall avoid in future. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise as it sailed from Havana and we disembarked in our home province of Alicante so we got to see Havana and the Caribbean with no jet lag! The cabin (inside fantastica) was spacious and airy due to the clever use of ... Read More
We chose this cruise as it sailed from Havana and we disembarked in our home province of Alicante so we got to see Havana and the Caribbean with no jet lag! The cabin (inside fantastica) was spacious and airy due to the clever use of mirrors. Plenty of wardrobe space and room to move around. The entertainment team were great. Not to everyone’s taste I get that but the ship was big enough to avoid them if it’s not your thing. We were just observers most of the time but they were very enthusiastic and obviously enjoyed what they were doing which was infectious. The ship is dated especially with regard to the technology available but the ship is now in dock for an upgrade. All the personnel were very friendly and helpful. My only disappointment was the limited choice and sometimes the quality of the food. Also, due to translation issues you were never quite sure what you were going to get! That said,wonderful fresh pasta and pizza were always available, unfortunately salad consisted of lettuce and not much else! The bars all had different genres of music, something to suit most people and there was never really a scramble for seats or even sun beds as long as other passengers were being sensible and considerate. We started off with my husband saying he thought this would be our last cruise and finished it looking forward to booking another one soon. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise for the itinerary, especially for Cuba. We had 3 chances to go ashore at Havana and it exceeded our expectations. The cabin was nice with large window and our cabin steward was excellent at all times. We had ... Read More
We chose this cruise for the itinerary, especially for Cuba. We had 3 chances to go ashore at Havana and it exceeded our expectations. The cabin was nice with large window and our cabin steward was excellent at all times. We had breakfast and lunch in the self=service restaurant, no problem there, except it was always so crowded. Our evening meal was in the Caravella restaurant. Our waiter was excellent, but seemed to be rushed off his feet looking after several tables at once, hence there was often a big delay and long wait for the food to arrive. The starters and desserts were reasonable but the main courses were not very good. I had to look at the menu several times and just decided on a starter as the quality of the food was very poor. We ordered wine with the meal every night and duly signed the receipts. Fortunately, we kept the receipts, because on getting a print=out of the bill, three times we had been charged in excess of the wine we had ordered and signed for. Each time we had to go and queue at Reception for it to be resolved and always without an apology. I also had a tour added to my bill which I had not booked, this was duly removed. If I had left checking the bill to the last day, there would not have been enough time to rectify it, as there were queues of people waiting at reception. Also, the practise of reserving sun beds still carries on. it was very difficult to get a sunbed as so many were reserved with towels on them. The dress code was not adhered to. On the "Select" nights, most men still wore open neck shirts and I noticed two men wearing baseball caps back to front. Do people not like to dress for dinner anymore !! I have travelled with Cunard, P & O, Fred Olsen and Maritime Cruises in the past, all were excellent. We did enjoy the cruise generally, especially the entertainment. The Opera group were brilliant, both for the operatic shows and the "west end shows". All were brilliant vocalists and a pleasure to watch and listen to. Read Less
6 Helpful Votes
Sail Date: February 2019
Review - Cabin 9004, MS Opera I approached this cruise with some trepidation, I’d read dozens of negative - some scathing - reviews of the MS Opera here on Cruise Critic. I figured that there were more than fifty negative reviews ... Read More
Review - Cabin 9004, MS Opera I approached this cruise with some trepidation, I’d read dozens of negative - some scathing - reviews of the MS Opera here on Cruise Critic. I figured that there were more than fifty negative reviews for a ship that carries over two thousand passengers a week, I’d brazen it out. I was pleasantly surprised. My cabin steward was cheerful and friendly, despite working stupidly long hours. My cabin was always spotless, serviced morning and evening. I read complaints that the MS Opera was looking tired and poorly maintained; I saw no evidence of that. Instead I saw crew members tirelessly painting and polishing the ship. Similarly, I’ve read negative comments about the waiting and bar staff. I’ll deal with them separately if I may., Waiting staff in the main dining room and buffet - I could not fault the waiting staff in either. They were always attentive and eager to serve, with a smile, even the most challenging passengers I experienced. Bar staff - a slightly different matter, in the bars I visited - and I tried most - the staff did their best to service customers although, to be honest, a few more bar staff would have not gone amiss, particularly at the ‘Spinnaker’ bar on the pool deck on ‘sea days’ or sailaway parties. Service improved markedly when more senior staff appeared on deck. On occasion I sent cocktails back, as there was little evidence of the purported spirits I have also read criticisms of the food. I tried the buffet restaurant, the burger and pizza offerings, while I enjoyed dinner and breakfast most days in the ‘La Caravella’ restaurant, on a Deck 5 at the aft of the ship. Some have complained about cold food, I never experienced that, and while the portions weren’t huge, there was always the opportunity to ‘top up’ - the ‘Caribbean Selections’ offered would be three prawns/shrimp or scallops - tasty but not exactly filling. Towards the end of the cruise several diners on my table ordered multiple main courses. I can, however, recommend the ‘Eggs Benedict’ at breakfast time in ‘La Caravella’. Back to the burgers and pizza, no complaints there, several people I spent time praising both - while they sitting writing lists of complaints about other features of the cruise. Entertainment - the evening shows in the theatre range from cheesey (Dirty Dancing), worthy (Opera and violin recitals) through to exciting (flamenco) and bizarre (acrobats). Daily entertainment in the pool area near the ‘Spinnaker’ bar was ‘Hi Di Hi’ type games during the day, while in the evenings the ‘bands’ were overly loud, it was difficult to hold a conversation anywhere near. On board internet is expensive, but it worked most of the time, there were times of increased contention when response times became unacceptable. Reasonable, but could do better. Overall, while others sat comparing MSC unfavourably to Royal Caribbean or P&O, I quite enjoyed the ship. Yes there are areas that could be improved, but most travellers had a great time. Read Less
3 Helpful Votes
Sail Date: February 2019
It started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to ... Read More
It started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to check people’s information and the line just continued to grow and spill out onto the street. Why only one person ??? Once we got through that road block we were directed to go through to the dock where 4 more people finished the check in process but then we still couldn’t board until 1.30pm. What a shambles. The disappointment continued. Our cabin was tiny. A lot of the staff were very disinterested with a few exceptions, the worst being on the service desk. The food was mediocre and the Entertainment even worse. Some of the public areas including the library stink of cigar smoke. Everything from drinks to excursions are priced exorbitantly in Euros. We found the food in the dining room uninspiring except for the formal night when the kitchen seemed to have made an effort. The fact that they charged even for ordinary water in the dining room as well as in our cabin seemed petty. The entertainment onboard was definitely B grade compared to other cruises we have been on. Their version of Masterchef was boring. The same few old movies were looped continuously on the TV in our cabin. The library stank of cigar smoke. Except for Havana which was a wonderful place to visit, the other ports were pretty boring unless you are a water baby who loves the sun and surf. The only reason to subject yourself to this cruise line is they are the only ones that offer a 2 night stopover in Havana, Cuba and that was worth putting up with the rest.started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to check people’s information and the line just continued to grow and spill out onto the street. Why only one person ??? Once we got through that road block we were directed to go through to the dock where 4 more people finished the check in process but then we still couldn’t board until 1.30pm. What a shambles. The disappointment continued. Our cabin was tiny. A lot of the staff were very disinterested with a few exceptions, the worst being on the service desk. The food was mediocre and the Entertainment even worse. Some of the public areas including the library stink of cigar smoke. Everything from drinks to excursions are priced exorbitantly in Euros. The only reason to subject yourself to this cruise line is they are the only ones that offer a 2 night stopover in Havana, Cuba and that was worth putting up with the rest. Read Less
Sail Date: January 2019
We originally chose this cruise for late 2019 purely on its itinerary but they cancelled it on us. We then had to search and rebook, having to bring the trip forward as well as carefully choosing a cabin on a deck that would have a good ... Read More
We originally chose this cruise for late 2019 purely on its itinerary but they cancelled it on us. We then had to search and rebook, having to bring the trip forward as well as carefully choosing a cabin on a deck that would have a good view from the balcony close to a lift which would be near the buffet restaurant as my wife and I have difficulty walking. We were downgraded to a lower deck at the other end of the ship. The corridor had a serious sinkhole under the carpet which tripped me up. The corridor also had steps under the carpet due to differing heights of the floor levels. We could not have a move as the cruise was fully booked. No discount for being downgraded. The breakfast restaurant had one broken toaster for one piece at a time. (they only cost $20!) Toast was not fresh as they left slices baking under a heat lamp which baked them so hard that I broke a tooth which I later lost. They took no responsibility. Coffee mugs had stained cracks and chips. I'd only been to the dentist the week before! To say the balconies were spacious is ridiculous as the chairs were so big there was no space to get on to it. (Just over a metre deep!) OK for children. The cabin was tatty and needed repairs which I was able to do myself being an engineer. The evening tour in Cuba was good and the shows were also good though the volume between singers and instruments controller was upside down. (Kid's!) Overall our worst cruise due to being messed around. Read Less
Sail Date: January 2019
We have done 35 cruises with 6 different cruise lines and over 700 nights at sea, and this was the first and last cruise with MSC. WHAT A DISASTER! Our safety and health were seriously at risk with MSC. On every other cruise every ... Read More
We have done 35 cruises with 6 different cruise lines and over 700 nights at sea, and this was the first and last cruise with MSC. WHAT A DISASTER! Our safety and health were seriously at risk with MSC. On every other cruise every guest getting on the ship and at every port, also at the entrance to all the restaurants, had to have hand sanitiser on their hands, NOT MSC. Hygiene was shocking. I dropped the food tongs on the floor accidentally and one of the staff picked them up and put them back on top of the food!! Guests and staff were allowed to handle food and return it back for others to take. Guests were also allowed to smoke right next to food service areas by the pool. With regards to safety, the lifeboat drill was a total fiasco, and all they seemed to care about was for the photographers to go round taking photos of guests wearing their lifejackets that they could buy, even though the guests were told not to wear them for the drill. We did not hear any instructions regarding the abandon ship procedure, and there were definitely not enough staff instructing guests on not to use lifts and to ensure they were directed to the correct muster stations. Our balcony door was broken and allowed to rattle all night for the first 10 nights, keeping us awake, and only after numerous complaints for it to be repaired they eventually came and bodged it. There were also several extra large shattered windows around the ship that were not repaired the whole time we were on the ship. MSC advertised a ‘Power Walking Track’, this was a lie, no track and the deck where it was supposed to be just cluttered with sun beds. They advertised broadway style shows and spectacular shows. Entertainment was well below standard, even the main theatre shows did not have live bands, just music backing tracks. It was the worst entertainment we have ever seen, what a let down. Food was well below standard, buffet selection very limited and food was not hot and the worst we have eaten anywhere. We had stomach upsets for the entire duration of the cruise. Service was exceptionally poor and staff just could not care less. There were a lot of people ill on the cruise, which was not surprising as the food and hygiene was shocking. NEVER AGAIN WITH MSC, What a total waste of money. Read Less
Sail Date: January 2019
Chose this cruise for the Havana Stay and that didn’t disappoint but MSC Opera did! The ship looks good, clean and well kept public areas. Our cabin was ocean view fantastica experience, cabin was small but had plenty of storage ... Read More
Chose this cruise for the Havana Stay and that didn’t disappoint but MSC Opera did! The ship looks good, clean and well kept public areas. Our cabin was ocean view fantastica experience, cabin was small but had plenty of storage space, bed was comfortable (still not sure fantastica means.) Dining - breakfast in dining room and in buffet both poor - cold eggs, cold bacon and the same everyday. Dinner - in main dining room service was good Rene & Louis did their best, but the quality of the meals was disappointing... every salad was serve soaking wet, moussaka had no aubergine, spicy Carribean pork had no flavour (considering one of our ports was Montego Bay you think they could have pick up some seasoning.) Only the fresh pasta and pizza dishes were well prepared and tasty, but on last day there were no dried chillis - and when asked the servers in pizzeria just shrugged. Service - most of the staff looked exhausted and they seemed very overworked (I’m an experienced cruiser and have spoken to staff on other cruise lines, yes I know they all work hard) but, we were told of 14 hr days, with few days off during a nine month contract. So service with a smile happened very rarely. Entertainment- I found the stage shows to be okay, the acrobats were very good. Considering that they needed to make it appealing in any language. Activities - the amination team dressed up and jumped around a lot. We enjoyed the jazz style guitarist. Spa - had 2 steam rooms, 2 saunas but they were both for male and females ? Not idea why not for single sex use. Spa services overpriced as usual. Gym equipment old, and poorly maintained. No I would not go again, food offerings poor, no wow factor. Read Less
1 Helpful Vote
Sail Date: December 2018
We took a cHavana cruise on dec 2018 starting and ending in Havana. As the trip included new-years eve it was very expensive. As we entered the ship we immediately understood that it was a big mistake - you will see why: 1. ... Read More
We took a cHavana cruise on dec 2018 starting and ending in Havana. As the trip included new-years eve it was very expensive. As we entered the ship we immediately understood that it was a big mistake - you will see why: 1. Onboarding The ondoarding process is all on paper, No sea-pass or Card that is actiavted once you are registered. That has to be done on a Kiosk - so you have to queueu. We had booked a Wellness package with a bootle of champaign on the first day and water every day in our room. Of Course it did NOT work. The Steward did not know what that was and argued that it would NOT be part of the package. After goind the the documents we luckily had printed and two days of discussions we had been granted it. OK, that is not important one migth think, but why dod you have to argue for items that hed been sold? 2. Cleanness The cabin was dirty, bathroom full of hairs (we had to clean it) and there had been no soap or shampoo. The buffet area is very, very veeery dirty - I mean dirty!!! The flow is flled with French fries, sodas, water - all Kinds of stuff. You Need to clean your shoes when you leave the buffet. 3. Size of the cabin The cabind are very small, the balcony is 4' x 10' so that only 2 persons can sit on a chair. Having regular breakfast here is very difficult as the small table provides space for two cups and two plates only . 4. Food This is one of the worst parts. Niot only that they do NOT use any seasoning it also is either warm or cold. A medium steak is well done and dry. The bread was rotten - you could NOT eat it 5. Entertainment If you are used to modern Entertainment - bad luck for you. You will be listening to east-europe-trying-accent Songs or classic opera. That is basically it. If you are lucky you have a fairly good salsa band in one of the bars. 6. Complaints. You may try - it will not change anything and the staff will avoid you. We felt sorry for the People that performed as they had been frustrated by their Management. Summary: We paid a hell lot of money or the worst cruise ever. I have lost 6 pounds, had lack of sleep and can only warn you: If you are used to NCL, RCCL or Celebrity do NOT take MSC!!!! Read Less
1 Helpful Vote
Sail Date: December 2018
We booked this cruise for our honeymoon which wasn't even acknowledged. We were very disappointed. I got food poisoning on my third day on the ship. I only ate on board so it was definitely from the ship and I had also seen people ... Read More
We booked this cruise for our honeymoon which wasn't even acknowledged. We were very disappointed. I got food poisoning on my third day on the ship. I only ate on board so it was definitely from the ship and I had also seen people prior to me getting sick walking around with bandages covering where drips had to be inserted for people who had food poisoning. The ship did not enforce the use of the hand santizers. People just walked past the staff spraying them. I had to remain in my room for 24 hours and was given 45€ credit as I was cabin bound. I therefore missed a hole day of my honeymoon and wasn't right for a good few days after. When we approached reception at the end of our stay we produced the letter stating we has 45€ credit due to me being sick which we received from the doctors surgery on board. We had so much hassle to get it honoured with the reception staff stating they had never seen it before. This wasn't our first time dealing with reception staff we had to deal with them on our second day on board as our card had ran out of money. We had a total of €80 gratitudes by day two which can be paid at your own discretion ...we dread to think what our bill would of been by the end of the week. We also had to deal with them as our Wi-Fi package wasn't working. The female staff at reception were so rude and so unhelpful. Our cabin attendant on floor nine was an absolute pain. He thought nothing of knocking on our door at 10-11 pm at night. The entertainment was awful. The acrobats were good but that was about it. The excursions on board were very expensive too. We would not recommend this ship. Read Less
MSC Opera Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

Find a MSC Opera Cruise

Email me when prices drop