2,381 Norwegian Jewel Cruise Reviews

Our first Norwegian cruise but it will not be the last. the refitted Jewel was a pleasure, the sky lounge, multiple bars and sitting areas allowed us to view Alaska as we sailed by and hang out as a multi-generational family. The ... Read More
Our first Norwegian cruise but it will not be the last. the refitted Jewel was a pleasure, the sky lounge, multiple bars and sitting areas allowed us to view Alaska as we sailed by and hang out as a multi-generational family. The entertainment was outstanding, especially Ana and Vlad and the Circus Bijou. The food was great, plenty f choice in the buffet, the Irish bar had a great selection as did the Chin Chin Asian restaurant but e mainly ate in the Tsar's main dining room where Alex and team, the special diets co-ordinator made my cruise. Eating out with severe allergies and food restrictions can be a nerve-racking operation with limited choices and constant fears of cross-contamination. Not so on the Jewel. Every day Alex and team brought menus, from whichever restaurant I wanted for me to pre-select, then they and the chef created my food, brought special items (the gluten-free breads were the best I've ever had), the smoked salmon benedict and cinnamon french toast for breakfast were outstanding and every dining experience a delight. Thank you so much. PS Alaska was amazing too. Read Less
Sail Date September 2019
I was a bit worried about a "cold weather" cruise because I'd never experienced one. Surprise! The weather did not in any way interfere with our great time and wonderful experiences. We saw the Northern Lights!!! The ... Read More
I was a bit worried about a "cold weather" cruise because I'd never experienced one. Surprise! The weather did not in any way interfere with our great time and wonderful experiences. We saw the Northern Lights!!! The scenery was incredible and so very much to see. We dressed in layers for the weather but other than that, an a tiny bit of rain in Juneau, the weather was never mentioned, discussed or thought about. All port stops were extraordinary. My favorite, of all three which are favorites, was Ketchikan. Ketchikan was the most picturesque village we saw. I very much enjoyed the entertainment on board; especially the Cirque du Bijou (I think that's the correct name). Those folks were simply amazing. Our dining experiences were are pretty okay. I did not care for Chin Chin at all. We waited thirty minutes to be seated and then an additional thirty minutes to order. Our food order was incomplete and very bland. We did not mention the incomplete order because we didn't want to waste any more time. Just not my favorite at all. We were very fond of O'Sheehan's Grill & Pub. There were always friendly staff and guests around to visit with. Service was perfect. Great cruise! Read Less
Sail Date September 2019
Embarkation took a long time as it seemed all 2380 passengers arrived within a 30-minute window so the queues took well over an hour to check in. Luggage arrived to our stateroom promptly though (just after we boarded), which was amazing. ... Read More
Embarkation took a long time as it seemed all 2380 passengers arrived within a 30-minute window so the queues took well over an hour to check in. Luggage arrived to our stateroom promptly though (just after we boarded), which was amazing. The ship is quite nice but does have a few rust spots here and there even though it was just refurbished late 2018. The staff are excellent overall - special mention goes to Najat from the cruise director's team. She was amazing, very friendly and welcoming. She was chosen to host the LGBT+ meetups, and she was awesome. She's a straight ally, and seemed to love joking around with us gay guys. We made sure to give her an extra gratuity at the end of our cruise to show our appreciation for her welcome. We reserved a balcony cabin, and were lucky to be assigned an oversized wheelchair accessible room - fantastic! The walk-in shower was great and there was lots of space. Lots of storage cubby holes, in-room safe, minibar/fridge (we didn't use it), etc, etc. Condition of the cabin was very good too, although the sofa looked a little worn already. Bed was nice & comfy, and we slept quite well. Restaurants were very good. The Garden Cafe buffet is decent, but feels very busy and like feeding livestock (hehe). We ate in 3 specialty restaurants - Le Select (a very nice French style restaurant), Moderno (a so-so Brazilian steakhouse - it could have been better), and Cagney's (an excellent American style steakhouse). The main dining rooms Azura and Tsar's Palace were very good too - although the food could be a bit hotter in Tsar's Palace. Heating the plates before service would help, but I also understand that on a ship there are limitations. We saw 3 different shows while on board, and they were all excellent. It still boggles my mind that a cruise ship can have a huge theatre on board. This has been our first ever ocean cruise (we only did 1 other when we traveled to China, on the Yangtze River), but we'll definitely be back to Norwegian. Read Less
Sail Date September 2019
I chose this Cruise along with my fellow friends. ( Choir and Ukelele Groups. ) I was able to utilize my Scooter on-board and that allowed myself to enjoy every adventure and opportunity offered. I had a Wheelchair accessible Cabin and ... Read More
I chose this Cruise along with my fellow friends. ( Choir and Ukelele Groups. ) I was able to utilize my Scooter on-board and that allowed myself to enjoy every adventure and opportunity offered. I had a Wheelchair accessible Cabin and it was just perfect. Room for my scooter and plenty of room left for every other need we may have had. The cabin was lovely and the care given every day to keep it clean and lovely was without any doubt, exemplary. The ship was beautiful and at all times well kept and clean and enjoyable to be aboard. The staff were absolutely magnificent.......always pleasant, helpful, thoughtful and very attentive. ( Always a Smile and a Hello. Some made a point of trying to remember your name.) Every need that one could have was met and More. The excursions offered were many and covered so many different interests. There was something for Everyone who may have wanted an adventure in Port. The activities and entertainment onboard were top of the line and very enjoyable. ( The only suggestion that I would like to make is to reduce the cost of the Bingo Games so that more people could participate and perhaps there should be more games than just 3 and larger prizes.) The help getting onto and off of the ship was just great. The staff knew what they were doing and made it very easy for all the passengers to follow the directions and get to the correct place and any help that may have been required was provided. This was my first cruise but it certainly will not be my last.......I am excited and can hardly wait to do it again. Thank you for a wonderful adventure! Read Less
Sail Date September 2019
I went on this cruise to see the glaciers in Juno. It was absolutely breathtaking! The services in general on the cruise was wonderful. And the food at the restaurants were very tasty. The shows were spectacular. I also met some sweet and ... Read More
I went on this cruise to see the glaciers in Juno. It was absolutely breathtaking! The services in general on the cruise was wonderful. And the food at the restaurants were very tasty. The shows were spectacular. I also met some sweet and friendly people on board, including a couple of Australian sisters named Robyn and Jennifer, a nurse name Warren and his wife Shannon, an Irish couple named Dominic and Yvonne. My only regret is that I did not exchange my contact information with them. I don’t know how, But I hope to get in touch with them again. Maybe one of them will give me, Harry Potter, a shout. Overall, this was a fun cruise with lots of activities for our ages. I Will go on this cruise again because Norwegian was so good to guests with vision and mobility disabilities. This is important because my father has two bad knees and I have low vision. Clin729@gmail.com Read Less
Sail Date September 2019
The cruise was the second part of my Alaska adventure . Something I have always wanted to experience. The ports and excursions were amazing , the scenery breathtaking and we saw bears ! We had a mini suite with a balcony and that was a ... Read More
The cruise was the second part of my Alaska adventure . Something I have always wanted to experience. The ports and excursions were amazing , the scenery breathtaking and we saw bears ! We had a mini suite with a balcony and that was a real treat to be able sit out there and see whales ,seals and the beautiful mountain ranges. Our room steward Shakia (spelled wrong) was charming and very efficient meeting our every need with a smile. We ate at three specialty restaurants ,Cagneys ,La Cicina and Monodeva which were all excellent .However the complimentary restaurants for all meals were very good . My scale showed there were no complaints. The service throughout the ship was wonderful , except for one area . A very important one I might add , guest services , mid deck where you got any questions answered you might have. I had to go there three times and three different agents were rude , acted as if I was bothering them or asking stupid questions , never a smile . Several people in the group we traveled with had the same impression . I still have a $52.80 charge at Azura for chocolates that no one could tell me what it was for at the service desk . I would not go back and ask a second time . That area of the service was very disappointing. My only other issue was my children gave me an on board credit and I used it for a sea weed massage 100 minutes , the last 15 minutes were spent trying to sell me weight loss products and othe products I had no interest in . I specified I was there for a relaxation massage not a health check up but the young women did a great massage. Read Less
Sail Date September 2019
I wanted to see Alaska. We chose the NCL Jewel because it went to the Hubbard Glacier, Glacier National Park, and the main towns Ketchikan, Juneau, and Skagway. The price was reasonable so we chose to do our first back to back trip. The ... Read More
I wanted to see Alaska. We chose the NCL Jewel because it went to the Hubbard Glacier, Glacier National Park, and the main towns Ketchikan, Juneau, and Skagway. The price was reasonable so we chose to do our first back to back trip. The service was friendly. The food was good in the main dining rooms. buffet, and specialty dining. The entertainment was enjoyable. Fire an Ice was our favorite entertainment. Cruise Director Dan did an excellent job. We booked these cruises separate so we changed cabins in between cruises. We were given a sticker to wear in Seward so we could walk right in without waiting in line to board the ship to start the second seven days of our cruise. In September there were only a few children which was nice. They had 700 children on a 7 day cruise in the summer. We stay in an inside cabin because we are only in our room to sleep. Read Less
Sail Date September 2019
We had really wanted to see Alaska and felt by cruising, we could see several ports and all the beauty. Views were amazing! Wish there had been more ice on the glaciers. Everything was planned down to a science of getting you ... Read More
We had really wanted to see Alaska and felt by cruising, we could see several ports and all the beauty. Views were amazing! Wish there had been more ice on the glaciers. Everything was planned down to a science of getting you from point A to point B. Food was excellent! Variety of food was incredible as well. Something for everyone. The shows on board were spot on and very entertaining. Super happy with the 2 we went to. Shopping was lots of fun as most things were half price since this was season end. Met several new friends to stay in touch with. So glad we got the balcony suite. To be able to walk out and see the scenery, the water, the whales along side ship, the pilot boats up close, even the rangers embarking and disembarking was simply amazing. We both highly recommend you doing this and enjoy God's creations prior to more global warming. Very pleased and most happy we decided to cruise with The Norwegian Jewel. Read Less
Sail Date September 2019
Another fun cruise on NCL. Embarkation in Vancouver B.C was efficient and disembarkation in Seward, Alaska for the last Alaska Rail passenger run to Anchorage was equally expeditious (although it was an early). The 114 mile scenic run ... Read More
Another fun cruise on NCL. Embarkation in Vancouver B.C was efficient and disembarkation in Seward, Alaska for the last Alaska Rail passenger run to Anchorage was equally expeditious (although it was an early). The 114 mile scenic run hugged the shoreline and afforded some stunning views of the raw beauty of Alaska, the water, the mountains and the wildlife lending credence to Alaska`s claim of being the Last Frontier. Vancouver is a city that has a warm and inviting population and efficient transportation system. I got there a day early and spent the time before the cruise wandering around. Great port to sail out of. The highlights of this cruise were Glacier Bay on day 6 and the Hubbard glacier on day 7. We got real close to the Margerie Glacier and the Lamplugh Glacier and were treated to some awesomely impressive views as the ship entered the bay and did a complete turnaround at these glaciers affording great views from all over the ship. Enhancing the experience at Glacier Bay was a commentary on Glacier Bay running on the Jewel`s TV channel. This commentary was presented by USPS rangers of the Glacier Bay National Park. Augmenting this commentary and presentation, the rangers and Friends on the Glacier Bay had tables set up with souvenir books, maps of Glacier Bay and DVD`s of some of the best nature photos of Alaska I`d seen. Nice touch Norwegian ! This cruise followed Alaska`s inside passage. On day three, the Jewel visited Ketchikan, the Salmon Capitol of the World. Day four found us visiting the only state capital that cannot be reached by road, Juneau. Day five we stopped in Skagway, another picturesque town with a connection with the Gold Rush. These are unique towns worth experiencing and Norwegian saw to it that we had time in each that was long enough to fully savor the experience. Shuttles to the towns were convenient and efficient. A memorable cruise marked by stunning scenery and memorable experiences. Read Less
Sail Date September 2019
Ship: The NCL Jewel did not disappoint. From start to finish this boat looked great. Never once did I see any aging on this ship at all. It was recently refurbished within the last year and is obviously maintained very well. Cabin: Our ... Read More
Ship: The NCL Jewel did not disappoint. From start to finish this boat looked great. Never once did I see any aging on this ship at all. It was recently refurbished within the last year and is obviously maintained very well. Cabin: Our cabin number was 8088. Overall it was a good cabin but did get a little noisy at night. This was not because of any bars/ restaurants on the ship. It seemed to be some maintenance being done on the life boats or plumbing late at night. We were never really able to pinpoint exactly what it was. This lasted for the first half of the cruise and the room was perfectly quiet the rest of the cruise. Dining: Our experience on all the the Norwegian cruises we have been the same. The food was excellent. From the buffet to the specialty dining there was not one item of food that wasn't good. We ate at the main dining room, buffet, Cagney, Moderno and the on board hibachi grill. I highly recommend them all. Especially the premium dining options. Entertainment: The entertainment on board was also fantastic. This was our fourth Norwegian cruise and this was one of the reasons we switched from Carnival cruise lines (nine cruises). Carnival entertainment started to get very bad. Norwegian dominates in this category. This cruise included multiple shows including a cirque style show, aerobatics, comedian, and many more. Every single one was great. Service: From the moment we got on board service was above and beyond. As with all the other Norwegian cruises we have been on the service by everyone on the ship was excellent. Ports: First, I highly recommend this itinerary. Alaska is a beautiful place and these ports are all fantastic. This is our second time in three years and I want to go again. Seward: We took the train from Anchorage to Seward the day before the cruise. This train was great and I recommend this method of travel to the port instead of a bus. Once we arrived in Seward we took the 6 hour Kenai fjords cruise offered by Major Marine Tours. The weather was not very good this day but it was still an enjoyable experience. Hubbard Glacier: We arrived in the early afternoon. Get outside on the decks to get the best views. The Captain maneuvers the ship around multiple times so everyone can get a look. This is the most magnificent glacier I have ever seen and one of the largest in the world! Icy Straight Point: This is a small port with some shopping within walking distance. If you need assistance there is also a shuttle that runs every 15 minutes around the area. We did the two and half hour whale watching cruise and it exceeded all expectations. We saw Orcas, Humpback whales, Sea Lions and much more. Juneau: While in port we did the whale watching and Mendenhall Glacier. I also recommend both. We saw sea lions and humpback whales. It was a slow whale watching day but still saw multiple whales. Mendenhall Glacier has a very nice visitor center and multiple overlooks to get good pictures of the glacier. Skagway: Very nice town within walking distance. We previously did the White Pass railway. I recommend this if you have never do it before. This time we took a bus up into Yukon and got to further than the train goes. This was a nice shore excursion and it was good to see some new and beautiful scenery. Ketchikan: We did the Misty fjords by boat. This excursion is a long one but does not disappoint. Once in the fjords it is scenery that I would compare to the Fjords in Norway. If you have never been it is a must. Unfortunately it is a multiple hour boat ride both ways. If you do not like small boats this may not be for you. If your debating on whether or not to do this cruise, book it. This is an excellent vacation and Norwegian cruise lines is the way to go. Read Less
Sail Date September 2019
We chose a balcony stateroom and so glad that we did. We could watch the scenery and Hubbard glacier right from our room. We also watched for wildlife and took pictures from our balcony. The service, food, cleanliness and accommodations ... Read More
We chose a balcony stateroom and so glad that we did. We could watch the scenery and Hubbard glacier right from our room. We also watched for wildlife and took pictures from our balcony. The service, food, cleanliness and accommodations were all fantastic. We were able to stretch our legs with walking about the ship whenever we would like. There was food available at 6am for early risers and snacks in the afternoon when sitting on the Aft Deck watching the scenery. The two shows we went to were 1st class. Broadway quality shows with outstanding music and dance. We also felt that the communication was excellent, letting us know what is going on, when to be on and off the ship and even reminding us of a time change. The restaurant selections were broad and we were able to eat different varieties of food each day. Very fine dining and service at the restaurants. Read Less
Sail Date September 2019
Our previous cruise was on NCL and in booking a trip to Alaska, we choose it again and were not disappointed. The NCL Jewel was updated last fall and feels like a new ship. Our mini-suite was perfect with a little extra room and full bath. ... Read More
Our previous cruise was on NCL and in booking a trip to Alaska, we choose it again and were not disappointed. The NCL Jewel was updated last fall and feels like a new ship. Our mini-suite was perfect with a little extra room and full bath. We were traveling with our adult children, so it was nice to have the extra space when they visited us or used our balcony for glacier viewing. The staff are exceptionally friendly and are committed to providing a high level of service. While we don't have another cruise line to which we can compare our experiences, we are usually very active on vacations and were hesitant to even consider a cruise. We enjoy the "freestyle" options on Norwegian. Dining hours are flexible, you can find plenty of healthy options and the upgraded dining options are excellent and worth the cost. The thermal spa is an add-on, but is something you might consider--a peaceful getaway and great place to read while enjoying the gorgeous scenery from the front of the ship. And there are plenty of night life options for all ages. The promenade on Deck 7 is great for walking while enjoying 360 views. We saw a number of whales while walking the morning we entered the inside passage. We chose the one way trip from Seward to Vancouver. We arrived early in Anchorage and spend four days in Denali with a rental car. We then took a bus from the Anchorage airport to Seward to board the ship. The Bike, Hike and Float excursion in Skayway was our favorite and a great value. In Juneau, we were disappointed in the kayaking near Mendenhall Glacier (only an hour on the water and seemed to go in circles), but also had time for a hike to the top of Mount Roberts (and then took the tram down). In Icy Strait we walked to the nearby town of Hookah. Overall, a great trip and would choose NCL again. Read Less
Sail Date September 2019
We chose this cruise because it fit our time line. We were going from Alaska to Oregon. We spent 10 days exploring Alaska before we boarded the ship in Seward. We are in our 70s and felt like we were on a seven day date. We loved the ... Read More
We chose this cruise because it fit our time line. We were going from Alaska to Oregon. We spent 10 days exploring Alaska before we boarded the ship in Seward. We are in our 70s and felt like we were on a seven day date. We loved the shows and music. We danced every night. The ports and excursions were amazing. We wish everyone we met on the cruise had spent more time in Seward, the Alaska Sealife Center shouldn't be missed. Our cabin was beautiful and spotless. Everything from arrival to departure went smoothly. We were especially impressed with how smoothly getting on and off the ship in ports went. The ship had something for everyone. We did not participate in any of the daytime activities on the ship. We just explored and watched the beautiful scenery when we were at sea. We just ignored the sales pitches..art, jewelry, etc. We hope to do this again and highly recommend it to anyone. Read Less
Sail Date September 2019
We were first-timers on an Alaskan cruise that also included a land portion. We found the Norwegian Jewel very comfortable. While the on-board activities tended towards game shows and silly contests and while we did not particularly use ... Read More
We were first-timers on an Alaskan cruise that also included a land portion. We found the Norwegian Jewel very comfortable. While the on-board activities tended towards game shows and silly contests and while we did not particularly use the spa or the casino or even the fitness, there was still a lot to enjoy. We ate at the upscale La Cucina (Italian), Cagney's (the steak house), and Le Bistro (French) and stayed away from the buffet. The other sit-down (complementary) restaurants were perfectly acceptable although not great like the 3 I mentioned. We did 1-2 excursions in each port and enjoyed each thoroughly. We also enjoyed the music atmosphere at night, including the shows and the performers in the bars and other public areas. We stayed in a stateroom with a window; the space was very small but had good storage. The NCL staff makes you feel valued and included. We would go again and would recommend that others do our same cruise. Read Less
Sail Date September 2019
We cruised with NCL on the Jewel, 9/2-9/9. We took the train to Seward. We took the early train, so we could have time to walk around Seward. Their is not much to see in Seward and it was raining so we went back to the ship. First stop was ... Read More
We cruised with NCL on the Jewel, 9/2-9/9. We took the train to Seward. We took the early train, so we could have time to walk around Seward. Their is not much to see in Seward and it was raining so we went back to the ship. First stop was Hubbard Glacier, it was breathtaking. We got to see and hear ice calving. It was truly hard to take in everything we saw at this glacier. Second stop was Hoonah, and we did a whale watching tour IS WAS AWESOME. We booked the excursion with Hoonah Tours. Hoonah is a very small town to walk around but the favor of the town is very unique. Next port was Juneau, we took a cab ($35) to the Mendenhall glacier and hiked to Nugget Falls. Just beautiful. We had plenty of time to walk around Juneau. Very cute town. We were supposed to leave Juneau at 1pm but we were not able to visit the Sawyer Glacier due to too much ice in the water. We had heard their was an earthquake at the Glacier the Friday before we got there, so we stayed in Juneau till 9pm. Next port was Skagway, we rented a Jeep and drove to Emerald Lake, Carcross, a suspension bridge and stopped to see a desert, yes a desert! Next port was Ketchikan, we rented a Zodiac boat and were lucky enough to find a whale bubble feeding and it breached the water. We had great weather during our cruise. We spent time in the hot tubes and even went in the pool, which was heated. The staff was awesome on the Jewel. We meet so many nice people on the ship. Our two favorite bartenders were at O'Sheehans, Ky and Rummel. My only criticism was the entertainment on board. The cruise director and is staff are BELOW PAR. The only show worth going to is Vlad and Anna (gymnast) they were awesome. I loved my cruise to Alaska. I would go again in a heart beat. Read Less
Sail Date September 2019
We elected to go northbound to also do an active land portion on our own afterward. The cruise was FANTASTIC!!! Specialty dining was great (esp. Le Bistro and Cagney's). If you plan to do speciality dining make ... Read More
We elected to go northbound to also do an active land portion on our own afterward. The cruise was FANTASTIC!!! Specialty dining was great (esp. Le Bistro and Cagney's). If you plan to do speciality dining make reservations--especially for the sea days. Shows are at 7:15 and 9:15 so plan accordingly. If you want a peaceful breakfast go to O'Sheehans on level 8. Lots of windows. Same with the main dining room, but busier. We skipped the buffet for all meals except one lunch. Ports were wonderful and the 3 sea days were perfect--sitting on the balcony or on deck or in Spinnaker Lounge watching whales, seals, otters and the glaciers. We had a starboard (right side) balcony and it was perfect for viewing. If you are not doing land I would elect a round trip, but do not miss these places. We met a few people doing a northbound and then southbound (same ship). That would have been amazing as well. The comedian was VERY funny in his early show, but his adult time show was gross. It was unnecessarily filthy and did not appeal to us. The dancers were very talented --Cirque style (The show was fabulous). Ketchikan--Lumberjack Show is silly. Do not do a tour. Just take free shuttle to town and buy a ticket (or pre-purchase and pick up there). Juneau--BEST tour ever--costly, but worth every dime. Helicopter/airboat to Taku Glacier. A Once in a lifetime amazing view of the glacier. Skagway--we just did the historical walking tour and hiked. Very nice. Many took the train ride tour. Read Less
Sail Date August 2019
This was our first cruise. We wanted to cruise Alaska and Norwegian offered us that opportunity. The staff on this ship are exceptional hosts. We felt very welcomed and pampered. Honestly we did not know what to expect and were pleasantly ... Read More
This was our first cruise. We wanted to cruise Alaska and Norwegian offered us that opportunity. The staff on this ship are exceptional hosts. We felt very welcomed and pampered. Honestly we did not know what to expect and were pleasantly surprised. We were on an enormous ship with hundreds of people yet chose our own activities and seemed to always make new acquaintances. We saw two fabulous shows, Vlad and Anna and Le Cirque Bijou. The Glacier Bay National Park tour was a highlight as well as the talk by Becca - the park ranger. Whale watching was great, our guides were excellent. There are some excursions I wish we would have gone on but it was our first cruise and we picked excursions based on the web site info. We took a tram up to Mt. Robert in Juneau - beautiful view. Each little town had its own uniqueness and charm so we really enjoyed them all. Food on the ship was good. My husband wanted more seafood options and I'm more of a land lover so was happy with my choices. We did most of our dining in the Garden Cafe. We also had meals at the Tsar, Azura and O'Sheehan. The food was good, the service was amazing. We extended our trip to Denali and were in awe of our guides on each leg of our tour. Cruising is an interesting way to travel, a lot more structured than our usual excursions. Well organized and the people - a remarkable group, well trained and exceptional service providers. They convinced us, on a daily basis, that they were happy to have us on board. I cannot say enough good things about the staff. Washy, washy. Happy, happy. Read Less
Sail Date August 2019
I just wanted to take a ship to Alaska. The Jewel fit my itinerary and took me there. I had little expectations other than to go from BC to Seward. The meals were absolutely incredible, the service and staff were off the charts, the ... Read More
I just wanted to take a ship to Alaska. The Jewel fit my itinerary and took me there. I had little expectations other than to go from BC to Seward. The meals were absolutely incredible, the service and staff were off the charts, the entertainment was great, the classes were an added bonus, and the itinerary was incredible! I loved stopping at the Ports and exploring. I was a solo traveler with few people my age but the staff and crew became 'friends.' Everyone was so kind. I would wake up and go to the fitness room for a class, take a couple of walking laps around the ship, sit down at a nice restaurant for breakfast, and then explore a Port (usually taking a hike and finding a coffee shop). I would get back on the boat, meet with my solo traveler group, go to the 'show' that night, have a nice dinner and coffee, and then head up to a lounge for the evening. Would definitely recommend and take this trip again. Read Less
Sail Date August 2019
My family and I chose this cruise because we wanted to cruise southbound from Seward to Vancouver. We liked the ports that were included and the available dates. Embarkation went very smoothly which was great because we were all very ... Read More
My family and I chose this cruise because we wanted to cruise southbound from Seward to Vancouver. We liked the ports that were included and the available dates. Embarkation went very smoothly which was great because we were all very tired (fires north of Anchorage caused us to drive thru the night). We were in a mini-suite with a balcony on deck 11. We were under the Spa and the cabin was very quiet and close to everything at the front of the ship. With 4 of us in the cabin it was very cozy, the balcony helped us feel like there was additional room. The bathroom was spacious. I didn't care for the bathtub/shower combination. It was a very high step to get into the shower. I think older/handicapped cruisers would have a hard time with this setup. Overall the food was good. Didn't seem to be much variation from night to night in the main dining areas or O'Sheehans. Since we were cruising Alaska it would have been nice to have some fresh seafood options. I understand that the menu isn't tailored to the itinerary, Dan the cruise director was very nice. The staff was very good at remembering our names and was very friendly, We stayed busy while we were on the ship between bingo, trivia and other games that we played. The entertainment was okay, we are not really into dancing and musical productions. We did not care for Mr. Carl Strong's comic routine. We booked excursions thru NCL and were happy with them. Everything was run smoothly and efficiently, Disembarkation went smoothly as we carried our own bags and left after we had breakfast. While we enjoyed our time aboard the Jewel, we do not plan to repeat this itinerary. Alaska was beautiful, but our next vacation will be to someplace we haven't been. Read Less
Sail Date August 2019
Did a lot of research before choosing this cruise for me and my teenage daughter. We knew we wanted to spend a few days in the Anchorage area before cruising. This cruise started in Seward and ended in Vancouver. It was the perfect size ... Read More
Did a lot of research before choosing this cruise for me and my teenage daughter. We knew we wanted to spend a few days in the Anchorage area before cruising. This cruise started in Seward and ended in Vancouver. It was the perfect size ship with the best itinerary, entertainment and price. We are not big foodies so mostly ate at the buffet which always had great variety and different themes every night. The entertainment was excellent and changed nightly. The comedian was hilarious, the production cast soooo talented. Anna and Vlad were amazing. The singers (Hanna was awesome) and dancers were fantastic. We loved the port heavy itinerary, got to see so much of Alaska with this cruise. Glacier viewing from Spinnaker Lounge was very comfortable but also the outside viewing options were perfect. Whale watching in Icy Strait was so cool. Loved seeing orcas from the ship in the Inside Passage thanks to the captains announcement! Service on the ship was A+. Our cabin steward was awesome. Loved the extra touches like being greeted with hot chocolate or cucumber soup when coming back from excursions. All around a wonderful trip! Read Less
Sail Date August 2019
We celebrated our 30th wedding anniversary this year by cruising Alaska. Only been on Carnival before, can't say I was over-impressed with Norwegian but had absolutely no complaints. Totally personal preference but I'm not ... Read More
We celebrated our 30th wedding anniversary this year by cruising Alaska. Only been on Carnival before, can't say I was over-impressed with Norwegian but had absolutely no complaints. Totally personal preference but I'm not sure I liked the freestyle dining, thought way too much emphasis was placed on the specialty restaurants. Also did not get the feeling that we were "special/remembered" like when the staff remembers your names or your drink orders. Again, still received quality service with no complaints. Room was always taken care of, never had to wait in line really at a restaurant. The ship was pretty full and only had slight issues with finding a table near the buffet. One thing I thought Norwegian did very well was embarkation and disembarkation. Practically walked right on at the beginning. No problems with getting or finding luggage on either end of the trip. Staff were all pleasant and helpful. Regarding the specialty restaurants we thought Cagney's Steakhouse was great. Teppanyaki was fun and good food. Didn't go to any others due to availability/reservation scheduling but was pleased with the main dining room - good food, good service. The entertainment was good. Loved the comedian (former Pip with Gladys Knight!). We're not much for bingo but enjoyed the Deal or No Deal games. Regarding excursions: Spent a couple of days in Anchorage prior to the cruise. Was impressed with the city - lots of shopping and eating all in walking distance. Was not that impressed with the Alaska Zoo. Although it was a free shuttle ride out there, the zoo was just not laid out very well, we seemed to walk in circles and double back on ourselves often. If it were just me I would blame it on my being "directionally challenged" but husband never has trouble with that stuff and still had a hard time figuring it out. Alaska Railroad from Anchorage to Seward was excellent. Seemed like we stood in line quite a while to get on but didn't have any trouble finding seat/car/etc. Did not get the Gold Star service and did not feel that I missed out on anything. Still had marvelous views with lots of picture taking time. We did visit the lounge with the overhead windows and it did offer a better view - but my husband suffers from vertigo and the motion and view were a bit much. We did have breakfast in the dining car - food was good and reasonably priced, service was ok. In Icy Strait Point/Hoonah we did not have anything planned ahead of time but booked a whale watching boat tour. Saw a couple of groups of 4-5 humpback whales circling. There was actually a whale circling in the bay there by the boardwalk which was really cool. Did some shopping and nature walks. In Juneau we had booked the helicopter/dog sled excursion. However, a couple of weeks ago we were notified that the dog sledding camps on the glaciers were closing early due to the warm weather this summer. We still did the helicopter tour with Coastal Helicopters - excellent! Our pilot Jessie was amazing and from our home state! In Ketchikan we did the Crab Fishermen's boat tour. This was great. I got the impression that these were just a bunch of old fishermen that retired and now just spend their days showing off the work they love to do. Laid back, made sure everyone had chances to observe and hold the sea life. Fed the bald eagles off the side of the ship so we got some great views and pictures. No one at the end with a hand out for a tip - again, just as if your ole Uncle Joe took you out on the boat for the afternoon (with a hundred or so others). Glacier watching on board we did mostly on Deck 8 that was the crew area they opened up for the glaciers. We spent our money on excursions instead of a balcony and did not regret it, although we did enjoy watching a bit from our ocean view window. Read Less
Sail Date August 2019
An excellent cruise, by far one of the best holidays we have had! Travelled with kids 8 and 11 and everything was juts a awesome. We organized our own excursions at the port thru external providers at a cheaper rate which worked well for ... Read More
An excellent cruise, by far one of the best holidays we have had! Travelled with kids 8 and 11 and everything was juts a awesome. We organized our own excursions at the port thru external providers at a cheaper rate which worked well for us. The food was of amazing quality and variety and can’t be faulted at all. The entertainment for both kids and adults was great and the staff in the kids club were super friendly. Our cabin 4594 had plenty of space for a family of 4. The embarkation process in the first day was really tedious and very slow so be prepared for standing in long lines and waiting! However at each and every port the embarkation and disembarkation was super easy. We had long days at port and plenty of time to organize excursions and get back before departure. The staff is super friendly in all the dining venues as well as the bars and lounges. Can’t really fault anything in this cruise other than the initial embarkation process!!! Read Less
Sail Date August 2019
Before boarding, we spent several days in Alaska on our own. The day we boarded, we traveled from Anchorage to Seward via the Coastal Classic route on the Alaska Railroad. Although we booked independently from NCL, they still checked our ... Read More
Before boarding, we spent several days in Alaska on our own. The day we boarded, we traveled from Anchorage to Seward via the Coastal Classic route on the Alaska Railroad. Although we booked independently from NCL, they still checked our bags straight through from Anchorage, and they were waiting for us in our cabin when we boarded! The Coastal Classic train 100% surpassed expectations, it was absolutely breathtaking! Once in Seward, we boarded an independently booked excursion through Major Marine Tours, the 6 hour Kenai Fjords tour. Again, absolutely exceeded our expectations, it was fantastic! So many marine creatures that we saw: otters, sea lions, seals, whales, eagles, puffins... And Aialik Glacier was awe-inspiring. The blue ice was so vivid, and in the smaller boat we were able to get much closer than the cruise ship could get, so we could easily hear the sonic boom when it calved! Embarkation went very smoothly, we were through the line and on the ship in probably 10-15 minutes. We missed the main muster drill because we were still on our excursion, so we attended the make-up drill just before sailaway. The dining was typical, no complaints, but the only really memorable meals were at the specialty restaurants (we ate at Cagneys, La Cucina, and Moderno this cruise). We had the social media internet package, and it worked well for Facebook, texts, Instagram, Twitter, etc, but I was surprised that it wouldn't let me update my Wordpress blog. No complaints on speed, it worked reasonably well. The entertainment was generally excellent, especially the shows. Velvet was interesting, although I wouldn't have paid an upcharge for it like I think is happening on other ships. Vlad and Anna, the acrobats, were absolutely fantastic, both in their own show and in the Cirque Bijou show the last night. We found the comedian on this cruise, Larry Omaha, highly entertaining as well. My only criticism for the cruise director's staff would be the scheduling of activities - inexplicably, while we were in port, there were a bunch of activities scheduled (including our personal favorite, trivia), but on the sea days, there seemed to actually be fewer activities scheduled, which seems odd. Not the end of the world as I'm perfectly capable of entertaining myself on sea days, even in Alaska, but it was a bit weird. Service was fantastic, absolutely no complaints. Every crew member we encountered was friendly and helpful. The ports were a bit more hit or miss in my opinion. Seward was great, as previously stated. The next port was Icy Strait Point, which was not a favorite. With the Joy in port at the same time, it was very crowded, and everything seemed even more overpriced than the rest of Alaska. We attended the In Alaska's Wildest Kitchen excursion through NCL, and it was interesting, but not nearly worth what it cost in my opinion. We then walked the Memorial Trail into Hoonah, where we had been told we could catch the shuttle back one-way. First of all, there's basically nothing of interest in Hoonah, or if there was, it certainly wasn't obvious. Secondly, the shuttle system was a big cluster. TWICE, we had a shuttle appear only to be informed moments later that she couldn't take us after all, as she had to pick up customers at the airport. We waited a good 20+ minutes for a shuttle, in a long line, and then two more showed up immediately after. We heard of others waiting 45 minutes or more. In addition, the shuttle pickup was not marked. At all. We just saw a bunch of people heading that way (I assume from where they'd been dropped off), and followed. Next stop was Juneau, where we rented a car at the nearby Avis rental and drove to Mendenhall Glacier. You can't get very close to the glacier without an excursion directly to it, we found, but we were able to see it, and to hike the area, including Nugget Falls, and the salmon ladder, where black bears were evident. The Visitor Center was interesting, but couldn't occupy one for more than 30 minutes. We drove back to Juneau and stopped at the Juneau city museum, which was interesting - probably a 30-45 minute stop. We then headed back for a 1pm all-aboard so we could go to Dawes Glacier on the ship that afternoon. Both Hubbard and Dawes were nice, but not comparable to the experience we had getting close up to Aialik. Next port was Skagway, where we booked the White Pass and Yukon train through Chilkoot Charters. Very professional and well done, the train ride is very scenic as well as interesting to hear the narration of the history of the area. We then boarded a bus that headed further into the Yukon territory, including lunch near Carcross and several photo stops. Our driver, Jennie, was great, very informative as well as entertaining. I had managed to injure my leg that morning running back to the ship to get our passports, so we weren't able to do any real exploring in Skagway, unfortunately. In Ketchikan, we had booked a Black Bear tour through Kiwanti Adventures, and definitely saw the bears. Of course, so did a lot of people who paid a lot less for a rainforest tour, as well as some that may have just happened to be in the parking lot at the right time. That said, we were much closer to the bear and probably got much better photos. If seeing a black bear is important, it's a good tour to book! We disembarked in Vancouver, and did the Vancouver City Highlights tour through LandSea Adventures. In retrospect, we should have booked their Vancouver Delights tour instead, as it has very high ratings, but it's a longer tour and would have started to make me nervous about getting to the airport in time. In any case, the City Highlights tour was good, we got to see a lot of the City, including Granville Island, Stanley Park, and the English Bay area. Our driver, Ira, was very informative and entertaining as well. Overall, we will definitely be back, although may try to mix things up with some different ports if possible! Read Less
Sail Date August 2019
The Jewel crew originated mostly from southeast Asia. That means the pizza on board tasted terrible but the Malaysian and Indian food was the best I ever had. I gained 10 pounds. My wife gained 7 pounds. Our 1 year old daughter gained 2 ... Read More
The Jewel crew originated mostly from southeast Asia. That means the pizza on board tasted terrible but the Malaysian and Indian food was the best I ever had. I gained 10 pounds. My wife gained 7 pounds. Our 1 year old daughter gained 2 pounds. We got off the ship fat and happy. I really appreciated the Guppies playroom. My daughter and I were there at least 4 hours a day on Sea days. They have interactive programs and tons of toys to keep my daughter entertained. A few tips regarding the Jewel: -Teppanyaki is the most popular option on board. You must book a reservation 3 months before your sailing date. -Grab a seat for shows 30 minutes before showtime. Evening entertainment is very popular. -Book a shore excursion with less people. I went dog sledding in the afternoon instead of the morning, which was the less popular time slot. Everybody in my group got lots of cuddle time with their own puppy! -Juice is only served in the mornings. The rest of the day, their beverage stations serve flavored water. Fill a container in the morning and store in your mini fridge Vancouver cruise terminal is horribly inefficient. Long lines and grumpy workers ruined our embarkation day. Our cabin filled with cigarette smoke on the 5th day. The staff did their best to remove the smell but I wish they could have thrown all the smokers overboard instead. Read Less
Sail Date July 2019
How often can you say that you had a vacation with almost no complaints? This was my first cruise, as well as my first time in Alaska. I couldn't have imagined a better experience! My friend and I arrived in Vancouver a few days ... Read More
How often can you say that you had a vacation with almost no complaints? This was my first cruise, as well as my first time in Alaska. I couldn't have imagined a better experience! My friend and I arrived in Vancouver a few days early to check out the city, and I'm glad we did. Beautiful city with something for everyone. The cruise itself? The embarkation was the only not-so-great experience (standing in line for 1+ hours in any situation is not fun, let alone to check in for your cruise). We made the mistake of not eating lunch, figuring we would eat on the ship, only to arrive on the ship just as food venues were closing for the emergency drill, so we were more than a bit hangry. Lesson learned, and moving forward. The staff on the ship was so, so amazing at each and every turn. Everyone from the general manager to the stewards to the dining staff was pleasant and efficient. The ship was very clean and constantly being improved with touch-up paint here or oiling a hinge there. The food was good, especially in the main dining rooms (Azura was amazing!), with a good selection all-around. I can't speak to the specialty restaurants, but we tried out all of the complimentary venues and had good experiences with all. We enjoyed walking laps around the promenade deck or jogging track up top to catch the beautiful views and enjoy that amazing, fresh air. Cruising Glacier Bay National Park while listening to the ranger's commentary was certainly a highlight. We chose some really wonderful shore excursions (whale watching, rainforest island adventure, musher/sled dog camp) and honestly felt like each shuttle driver and tour guide was the best one they had. Entertainment and activities on the ship were high-quality and varied; again, with something for everyone. If you were bored--which we weren't--it was your own fault. We loved listening to the musicians at the lounges and atrium, and the main theatre shows were great (Anna and Vlad were wonderful and Cirque Bijou on the last night was AMAZING!). I think I'm at the point of gushing now so I'll stop, but I really can't say enough good about this experience. I HIGHLY recommend this cruise and will definitely cruise with Norwegian again. Read Less
Sail Date July 2019
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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