3 Helpful Votes
Sail Date: December 2018
No words for this cruise. No basics like sugar salt or pepper unless you hunt someone down for them. Service is the worst I’ve ever received at sea. An hour and a half for a kids pizza . If you want vegemite they bring out a jar that you ... Read More
No words for this cruise. No basics like sugar salt or pepper unless you hunt someone down for them. Service is the worst I’ve ever received at sea. An hour and a half for a kids pizza . If you want vegemite they bring out a jar that you share with other passengers. An hour and a half wait for breakfast in the main dining room. Staff have no interest in helping passengers. If you want a warm meal you need to pay for the speciality restaurants. Way below the standard of royal and carnival In Australia . Water slides were removed which would have been evident when we booked but cruise line failed to mention this when Booking. Very misleading for families. Beds are like sleeping on concrete slabs. Service at dinner is so slow that you miss any shows that are on in the evening. Norwegian have a long way to go to even come close to what the other cruise lines are offering. Read Less
1 Helpful Vote
Sail Date: December 2018
Having sailed more than 100 days on numerous cruise lines such as Royal Caribbean, Carnival, P&O, Holland America, Celebrity and Princess the Norwegian Jewel was a floating biosecurity nightmare. With staff from officers, medical and ... Read More
Having sailed more than 100 days on numerous cruise lines such as Royal Caribbean, Carnival, P&O, Holland America, Celebrity and Princess the Norwegian Jewel was a floating biosecurity nightmare. With staff from officers, medical and security disregarding biosecurity and completely disregarding the company's own policy and procedures in providing a healthy cruise ship environment. In a party of seven passengers, three of us were struck down with the acute gastroenteritis outbreak, that is nearly half, so exactly how many passengers were affected I can only wonder. The Jewel had a recent refurbishment in Singapore and we had a mini suite, which in the end was the only saving grace of this cruise.Sailing from Sydney the ship was fresh with new furnishings and decor. Entertainment was fair with two good shows and the piano player was excellent. Food was good in the speciality restaurants except the Chin Chin. On the second day of sailing I was standing under a huge umbrella near the pool when it collapsed due to winds, the umbrella crashed down on my head,luckily I suffered only soft tissue injuries, but there was no follow up by staff on my wellbeing which to say the least was disappointing. People were being struck down with acute gastroenteritis in the first few days which points to passengers who sailed on the previous cruise and combined this cruise were probably the carriers. The first member of our party to be struck down happened 3 days into the cruise. She was isolated for 24hrs, her husband was also supposed to be insolation, but this did not occur and he was in fact allowed of the ship in different ports. Due to the escalation of the outbreak a day later when my wife was struck down she was isolated for 48 hrs. Meaning myself and her sister were also isolated for 48hrs in the cabin. Missed ports and security telling us to stay in the cabin was just infuriating and akin to house arrest. Our cabin had to be robustly cleaned and after 36 hrs not having contracted the virus I ventured to the buffet and within 8 hrs I was struck down with acute gastroenteritis. Another 48 hrs of lockdown with security again telling us we were confined to our cabin. So 96 hrs or 4 days of our cruise wasted,missed ports, frustrated doctors, unhappy staff and deprivation of liberty. I have stated the biosecurity failures of which I pointed out to both doctors and security both departments shrugged their shoulders with disregard. I was told to contact head office regarding this failure of policy and procedure that protects cruise passengers. It was the fact that 100's of passengers had their own drink bottles and flasks containing their own teas, herbs, tonics etc. These bottles/flasks were taken everywhere, on and off the ship, into toilets, into buffets, restaurants, everywhere. These bottles/flasks were refilled at the drink stations and if they were contaminated the drink stations would then be contaminated. When the status of Norovirus was raised and no self service of food was allowed, staff would take these bottles and flasks and refill them at the same drink stations for the passengers. This is completely in contradiction to the Norwegian policy of guests prohibited from bringing any bottled water or beverages on board the company's ships in either carry-on or checked luggage. Norwegian stated that that this policy brings the company in line with other best practices in travel security protocols. I contacted Norwegian for a refund, I basically was told to suck it up. Read Less
Sail Date: November 2018
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. ... Read More
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. When you complained about things they just say thanks for your feedback. We got off after 9 nights, this was a 19 night cruise. Never had such rude staff, bland boring food. No one was happy on board. The woman at Azure dining room didnt even greet you at night, just looked at you. Buffet staff didnt help cleaning tables etc. Didn't have range of beer, and what they did have was flat. If you complained to pool deck bar staff, they just ignored you and walked away then charged you for drinks you didn't even have, another argument with concierge staff. Don 't know how they can take your money, then change itinery to below what you had booked for. Seats in theatre were so low down, shows were ok. Started repeating acts. I would never recommend to anyone, we have been on several cruises with other lines and they were all great. So many unhappy people on board, glad we disembarked half way through wasn't going to stay another night on the cruise from hell. Read Less
10 Helpful Votes
Sail Date: November 2018
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs ... Read More
Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and leaving early, staffs not train (service terrible). for example, the waiter pour coffee for our friends but forget to pour it for us. In the past, our room were service for 3 times a day, on this cruise skip the morning service. We spoke with a lot of guests on this cruise, they also also indicated NCL have cut back on their service. Over all we had a bad experience. we were hoping for some compensation but no offer of compensation were made. No A/C in rm for hrs. No TV for couple days. Staff not trained, poor service. Rm cleaned late afternoon. No Port talks given and little info on ship. Arrive Ports late and cuts. Worst cruise experience! Read Less
3 Helpful Votes
Sail Date: August 2018
The embarkation and disembarkation was great. Went smoothly. The Room Steward was fabulous. As for the rest of the cruise I would never do NCL again. The Dining was poor, food quality was not good, barely warm, the waiters had the ... Read More
The embarkation and disembarkation was great. Went smoothly. The Room Steward was fabulous. As for the rest of the cruise I would never do NCL again. The Dining was poor, food quality was not good, barely warm, the waiters had the don't care attitude in all restaurants. We did do the LeBistro and had a nice meal. I feel the ship makes the other dining sub par so you will go to the paid dining. Bar service was not the best, I went to a bar and the bartender was admiring three other women so asked me to go to another bar. Really???? Well I did and got my drink. None to happy. Entertainment was fair. The duo dance team was good. This was the first time I have ever had so much staff give me the feeling like they didn't care if I was there or not. NCL is not on my travel list again. Read Less
1 Helpful Vote
Sail Date: August 2018
Not many activities on ship as compared to other cruises. Food ( chicken) served was under cooked. Restaurant manager told me that some one would reach out to us. No one contacted. Also, there were some charges made to my account wrong, ... Read More
Not many activities on ship as compared to other cruises. Food ( chicken) served was under cooked. Restaurant manager told me that some one would reach out to us. No one contacted. Also, there were some charges made to my account wrong, had to go twice to get them off. My cousin who also went with his family, had put a block on his son, who is 13 years old at the time of boarding. He was able to play games in the arcade and the charges were billed to him. When customer service was reached on 7 th level, we were told the when we put block on his account, it was with contractors that work for NCL at port and they cannot do anything. Later those charges were removed by manager. Looks, innocent people get charged like these. They should provide the statement of charges every night so that customers could know what they are being charged for Read Less
2 Helpful Votes
Sail Date: July 2018
o Cruise looks out to dime and nickel. o The art auction was clearly rigged and ran practically as a con job to sell low quality art items. o Embarkation was super slow with grumpy people on counter o Beware of video arcade area ... Read More
o Cruise looks out to dime and nickel. o The art auction was clearly rigged and ran practically as a con job to sell low quality art items. o Embarkation was super slow with grumpy people on counter o Beware of video arcade area with kids - they do not limit in any way what kid can spent o Most of the shows were tacky o TV channel choices were terrible o Long lines at few restaurants where you want to eat o Bad customer service at lobby - disembarkation was all confusing o cruise itineraries were not up to par with others o glacier bay was the only good thing that happened. o Norwegian does not want repeat customers they just want to suck maximum from you o I wish I have went with another cruise and not this sorry excuse for cruise company o Later I learnt this was the experience with many other people. Read Less
5 Helpful Votes
Sail Date: July 2018
Ok, so let's start with the beverage policy. ZERO soft drinks OR EVEN bottled water in your cabin unless you buy it from them. And, they serve Pepsi----ugh! Come on. My cabin, I like a bottled water on my nightstand. Give me a break, ... Read More
Ok, so let's start with the beverage policy. ZERO soft drinks OR EVEN bottled water in your cabin unless you buy it from them. And, they serve Pepsi----ugh! Come on. My cabin, I like a bottled water on my nightstand. Give me a break, more ways to nickel and dime me. Cabin. OK, so I thought a previous poster was a "newbie" who didn't understand a small cabin bathroom. BUT--- no lie. On the Jewel, you have to sit side ways to use the toilet. Your knees cannot fit in front, in THREE of our FOUR cabins. Who came up with that as acceptable? Had to use public toilets as much as possible just to be able to sit. Ridiculous. The nightstands have two open shelves, no drawers. Save $5 on the life of the table and inconvenience tons of guests. Same with cost cutting on shelves around the mirror and small built in cabin table. Both Princess and RCCL spend the extra few bucks to add shelves to store your stuff. NCL didn't. Again... they think we won't notice or won't compare that others have them and provide for guest comfort- even in a small cabin. The food. I should have known when NO straws were available for drinks---even the $20 ones at the bar. I get it- conserve--- but NCL saves a few pennies here too, at guest expense. Can't even get one if you ask. And then they cheap out on all the food. The ONE night a shrimp appetizer was offered, they split them in half so they looked like full shrimp, but were halved. Arranged on a bed of potato salad and a "serving" was 2.5 shrimp. The escargot appetizer was two snails, dumped in mushrooms and puff pastry so they only had to serve you 2, not the normal 6 or 7. No lobster----every. What we look forward to most on formal night. Numerous desserts served with "strawberries", and the plate came with , I kid you not, a half of one berry. A strawberry shortcake was a slice of dry pound cake with a scant teaspoon of some type of red goo/ jam. Not an identifiable berry in there. In a weeks' time, not one meal over "OK". Customer service is a big zero too. Ask a question, get three different answers and times. Asked for a manager call back on an issue on Monday, and get a call on Thursday night???? Kidding, right? Nope. One person in our party(cruise virgin) scheduled multiple spa treatments. Called to reschedule because she was sore from the first massage. OK, no problem. Then a spot open on a shore excursion, and rescheduled again. The spa took the information and rescheduled. Then a manager called back (once the guest left the cabin) and left a message that there is 100% cancellation fee even though her employee accepted the change without saying anything. When that was pointed out, the manager said it was a mistake on the part of the employee, but the fee stands, Kidding? Nope. We did 9 people on this cruise. Picked NCL (who we sailed on ONCE 10 years ago) over Princess (Elite status) and RCCL (Diamond status) because the dates worked and the rating appeared to be the same/ similar. HUGE MISTAKE. Never again. Beware, stay away go to RCCL and Princess and actually enjoy the cruise! Read Less
1 Helpful Vote
Sail Date: June 2018
I will start with a summary: DON'T CRUISE WITH NORWEGIAN. This cruise fit our schedule and ports of interest, in addition to being affordable, so we booked it. It turns out that the reason it was affordable is because they skimped ... Read More
I will start with a summary: DON'T CRUISE WITH NORWEGIAN. This cruise fit our schedule and ports of interest, in addition to being affordable, so we booked it. It turns out that the reason it was affordable is because they skimped on food taste and variety. Even the specialty restaurants were deficient; we got mystery meat in the Italian and overcooked, tasteless meat in the Brazilian. The French restaurant was the best, and even they served rubbery scallops which I sent back. The dessert at the French restaurant was first class, though. There was never any real whipped cream, just artificial stuff almost everywhere. Chocolate milk was a bit of standard syrup in a glass of milk. I could go on, but you get the idea. The company nickel and dimes you for anything they can; the constant selling is in-your-face. The on-board products are terribly overpriced by at least a third again compared to shore prices. Activities were repetitious. The shows were amateurish. There were minimal opportunities for toddlers despite being told before booking that there were and that baby sitters were readily available. And the line charged full price for a not yet two year old despite a bed being already available in his parents' room. Money grubbing to the core. Shore excursions were fine, but weren't run by Staff was pleasant. Our steward was very capable. Read Less
4 Helpful Votes
Sail Date: June 2018
I never complain about Norwegian until now... Change of itentitary no inside passage which is why I left from Vancouver. Then they tried to deny it. I have a daughter with oxygen and can't go on excursions...but no scenery for her ... Read More
I never complain about Norwegian until now... Change of itentitary no inside passage which is why I left from Vancouver. Then they tried to deny it. I have a daughter with oxygen and can't go on excursions...but no scenery for her for 3 days... Just ocean. If you want a hot meal... Forget it... Except for the specially resteraunts. Resteraunt manager asked me if I wanted to be put on the hot food list.. Really? You have to be put on a list to get a fresh meal? Ridiculous. So angry... I really want a full refund... Already got a complaint filed which I'll probably never hear. Oh and the same entertainment we saw on the pearl last year... It just gets worse... First time was bad enough... The jewel boasted about there entertainment..... Phhht ..ports we visited are nice to get off this hellhole.... .i could of handled anything but the change in itentitary without cause of weather was the worst! Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.2
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.9
Rates 3.0 4.1

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