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Norwegian Jewel Cruise Reviews

Norwegian (NCL)
Norwegian Jewel
Destination
Departure Port

Traveler rating

Excellent

974

Very Good

603

Average

354

Poor

203

Terrible

111

Cruise type

111 Norwegian Jewel Cruise Reviews


peter-b avatar

peter-b

1 Review Written

1 Helpful Vote

Overpriced & disorganised

|

Standing in a queue with 2000 people to disembark in Auckland NZ while 2 staff look up each passenger manually in a book. I'll find out why in an hour or so. Worst disembarcation I've had in 30 years. Crew are ...
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Sail Date January 2020


Roxy7414 avatar

Roxy7414

1 Review Written

1 Helpful Vote

Low Expectations and Still Disappointed

Alaska is beautiful and I recommend any one to see it. We did a land and sea (12 day) with NCL. The sights were great but we were very disappointed with the regular tardiness on due to staff of NCL. We departed late ...
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3 photos

Sail Date August 2019


AlfonzoGotford avatar

AlfonzoGotford

1 Review Written

2 Helpful Votes

Bad service, Bad food, Clean cabin.

We took the Alaskan cruise out of Vancouver on the Jewel. Sales was great, but customer service after we paid for the trip was difficult to reach. Air arrangements were made by NCL, and we had to contact NCL to find ...
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Sail Date June 2019


Autummoon avatar

Autummoon

1 Review Written

5 Helpful Votes

Poor execution and lack of information and execution!

We chose this cruise because of the itinerary although we had been to all of the countries that were on the itinerary as recent as on a river cruise in 2017 to Viet Nam and Cambodia. The embarkation took 2 1/2 hours ...
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Sail Date March 2019


Seaton avatar

Seaton

1 Review Written

8 Helpful Votes

A terrible cruise. Bad service, bad food, bad management!

I’ve travelled a lot, but this was my first cruise. And it may well be my last. It was the worst vacation I have ever experienced. I chose this mode of travel as I am single and have a deadly allergy to all ...
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Sail Date March 2019


Bali lou avatar

Bali lou

1 Review Written

1 Helpful Vote

Worst cruise ever

Cabin Type: Balcony Day two into our holiday cruise i received a rather rude letter in my stateroom, a courtesy phone call would have been nicer, stating that my credit card was stopped and i had my ship card ...
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Sail Date February 2019


Brad J. avatar

Brad J.

1 Review Written

3 Helpful Votes

Norovirus Outbreak Disaster 96 Hours in Lockdown

Having sailed more than 100 days on numerous cruise lines such as Royal Caribbean, Carnival, P&O, Holland America, Celebrity and Princess the Norwegian Jewel was a floating biosecurity nightmare. With staff from ...
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Sail Date December 2018


Stokate avatar

Stokate

1 Review Written

3 Helpful Votes

Norwegian Jewel disappointing

No words for this cruise. No basics like sugar salt or pepper unless you hunt someone down for them. Service is the worst I’ve ever received at sea. An hour and a half for a kids pizza . If you want vegemite they ...
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Sail Date December 2018


lorettak88 avatar

lorettak88

1 Review Written

10 Helpful Votes

Ship was not ready

Lots of issues This is the worst experience we had with NCL. A/C not working, hot water & cold change during shower, shower door jam would not close, problem with ship engine, not getting to port on schedule and ...
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Sail Date November 2018


Dashofpepper avatar

Dashofpepper

2 Reviews Written

2 Helpful Votes

180 degree NCL experience from previous experiences

I chose this cruise because of our Fantastic previous cruise with the Norwegian Pearl going to Alaska, and we wanted another memorable, amazing experience. It comes down to this: I am a gambler. My primary ...
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Sail Date July 2015


johnson6ofus avatar

johnson6ofus

1 Review Written

6 Helpful Votes

NCL pinching pennies and think we won't notice!

Ok, so let's start with the beverage policy. ZERO soft drinks OR EVEN bottled water in your cabin unless you buy it from them. And, they serve Pepsi----ugh! Come on. My cabin, I like a bottled water on my ...
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Sail Date July 2018


Frederickbfred avatar

Frederickbfred

1 Review Written

3 Helpful Votes

Food not as good as a greasy spoon diner

I will start with a summary: DON'T CRUISE WITH NORWEGIAN. This cruise fit our schedule and ports of interest, in addition to being affordable, so we booked it. It turns out that the reason it was affordable is ...
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Sail Date June 2018


Delwood avatar

Delwood

1 Review Written

1 Helpful Vote

Inadequate service

We chose this cruise for the itinerary - visiting Japan and Alaska. This was our 11th cruise, all previous cruises with Royal Carribbean and Princess Cruises. The embarkation process in Yokohama took over 2 hours, ...
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Sail Date May 2018


Paul Longhurst avatar

Paul Longhurst

1 Review Written

3 Helpful Votes

Trip of a lifetime

Having booked what I thought would be the trip of a lifetime I have been left very dissapionted.Embarkation was a joke!3 hours queing in high 20 degree temperatures with no information or as much as a glass of water ...
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Sail Date April 2018


bambooraft avatar

bambooraft

2 Reviews Written

13 Helpful Votes

Waste of time and money

The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside ...
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Sail Date April 2018


AusQueen avatar

AusQueen

2 Reviews Written

15 Helpful Votes

The Jewel is Destroying the Norwegian Brand

In 2016, we enjoyed our earlier cruise with NCL Star for 21 days in a Suite and had absolutely no issues. This is what enticed us to take another cruise with Norwegian. This cruise with Jewel was only for 11 days ...
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Sail Date March 2018


Yvonne S avatar

Yvonne S

1 Review Written

9 Helpful Votes

So many organisational issues, and poor customer services issues, such a shame!

We chose this cruise due to the itinerary. However, NCL, were obviously trying to save costs at every opportunity, by arriving at container ports, instead of main ports, or using tenders and buses. Unfortunately, ...
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Sail Date February 2018


Jeepster49 avatar

Jeepster49

1 Review Written

1 Helpful Vote

The worst cruise line I have ever sailed on.

The family chose this line. I had heard that they were not a very good line. The staff and the balcony room were nice but it ends there. The food was below average even when you paid extra. The officers ...
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Sail Date August 2016


Grant Shannon avatar

Grant Shannon

1 Review Written

17 Helpful Votes

7 Day Alaskan Cruise

This was our first cruise with Norwegian Cruise lines, and it was also the last. We have done several cruises with Celebrity and Royal Caribbean. This cruise line does not measure up for us. We paid $4,000 to ...
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Sail Date June 2017


Kimhoff11375 avatar

Kimhoff11375

1 Review Written

1 Helpful Vote

Avoid Suite 11518

We paid a quite a lot of pretty pennies for Suite 11518 and were quite impressed upon first impressions. Of course, all we did was take a quick look around, high- five one another, and head out to the 12th deck to ...
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Sail Date June 2017


josgan avatar

josgan

1 Review Written

9 Helpful Votes

NCL did not represent itself well.

I chose the cruise because it was available at the time I wanted to take vacation and I had wanted to go to Alaska for a while. The Alaska portion of the trip was fantastic and I highly recommend it, I had beautiful ...
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Sail Date May 2017


parden58 avatar

parden58

1 Review Written

7 Helpful Votes

Everyone on board were coughing thier lungs out by the time we landed at Seattle

We have sailed NCL before (not the Jewell) and they were decent trips, but this old piece of scrap metal built in aug 2005 is in very poor condition, all the floors need to be change, the stateroom carpets are ...
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Sail Date May 2017


M.velasquez6 avatar

M.velasquez6

1 Review Written

2 Helpful Votes

Worst Cruise to Date and Worse Customer Service!!!

This cruise was for a family reunion trip and was chosen by the whole group. We chose to sail out of California because this way the family could save on airline expenses. The ship at first glance was nice, but ...
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Sail Date March 2017


Marco59 avatar

Marco59

3 Reviews Written

3 Helpful Votes

Worst Cruise on NCL Thus Far

We were in Cabin 11531 Class MB Mini Suite right below the pool area. Worst location ever, constant running children and noise that we could barely tolerate. NCL even had the gall to tell we were upgraded to a ...
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Sail Date April 2017


Sueclutton avatar

Sueclutton

3 Reviews Written

15 Helpful Votes

Disappointed

We chose this cruise because we liked the itinerary and wanted to try NCL, having cruised with Royal Caribbean and Celebrity and loved it, we thought we should try a different cruise line to compare. Overall we felt ...
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Sail Date April 2017


Norwegian Jewel Ratings

CategoryEditorMember
Cabins3.04.1
Dining4.03.7
Entertainment4.04
Public Rooms4.04.2
Fitness Recreation4.03.9
Family4.03.9
Enrichment1.03.4
Service3.04.1
Value For Money4.03.8
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