Sail Date: July 2014
This cruise was our only summer vacation; and we were all very excited for this prime destination and for some quality family time on board the Norwegian Jewel. We are a family of four, and we have also invited a set of grandparents to ... Read More
This cruise was our only summer vacation; and we were all very excited for this prime destination and for some quality family time on board the Norwegian Jewel. We are a family of four, and we have also invited a set of grandparents to share some "fun" time with us. This was our fifth cruise, and all the other cruises were nothing but great experiences (including on NCL in Hawaii - one of the reasons to be back on NCL, right?). This ship was the dirtiest we have been on. The state rooms were very small, and so were the lounges on the ship. The cabin was dirty and small. I had to wipe the shelves in the closet before placing my clothes in them. The light at the entrance into the cabin wasn't working and the room steward tried to explain to me that I did not need it. I had to use a flash light to find my clothes on the shelves. I had to ask again to be fixed and it was done after three days. The open decks, pools, and hot tubs were useless because, even though we had no rain at all (how lucky!), due to 50 degree weather and high winds - quite typical for Alaska - they were uninhabitable! The pool area should really be indoors, considering the destination. Everybody was crowded inside. At meal times it was impossible for our party of six to sit together at the buffet, unless we got there right when it opened. If you were hungry later, tough luck! So much about our family time! Not to mention that the food, neither in the dinning room, nor at the buffet was great. Except for the first day, the rest was mediocre the most. "Baby" back ribs felt like "grandpa pig"; very little seafood was served (what happened to the famous Alaskan king crab, halibut?), and no vegetables. Last day's dish of red snapper in the dinning room came with a tea spoon of mashed potatoes and two tiny slices of zucchini. The soups were the worst of all. I guess one has to go eat at the specialty restaurants if he/she wants a decent meal. After I payed a few thousands (five figures!) for the six of us, I shouldn't have to spend more for a quality meal. The staff tried their best to be nice, but some just spoke too little English. The minute we requested something out put of their norm, they wouldn't understand. Entertainment on the ship was nice, even above expectations. I feel that the value I got for the money was not adequate. Family from Colorado Read Less
Sail Date: June 2014
If you like food, even a little bit, I advise against travelling on the Norwegian Jewel (and by extension, the entire Norewegian line). The food is terrible (buffet and complimentary restaurants). Many people are happy with the food. Good ... Read More
If you like food, even a little bit, I advise against travelling on the Norwegian Jewel (and by extension, the entire Norewegian line). The food is terrible (buffet and complimentary restaurants). Many people are happy with the food. Good for them. I am happy for them. But if you actually like food, you will not be happy with NCL. I'll not even discuss the buffet, other to say that A. it's elementary school cafeteria quality food, and B. that buffet food also shows up in the restaurants. So, the complimentary restaurant food: American cheese in the omelettes? (Maybe it was velveeta, but it was still inedible.) Thin baked bacon, the cheapest possible on the international market. I didn't care/dare to even try the sausage. They serve the same cuts of meat and call them different things. As in, the same thin processed cut of meat is served as 'rib eye steak', 'sirloin steak', and 'new york strip'. The same sausage is served as 'bratwurst' and 'kielbasa' (of which it is neither). And the same strip of meat served as 'short ribs' and 'baby back ribs'. The shrimp was fine. It's shrimp, seemingly tough to ruin. Mashed potatoes were fine. Asparagus was ok. Chicken dishes were ok but low quality. Salmon was run of the low end mill. My gal had some fish one night she took one bite of and left the rest. I had fish and chips one night...square fish blocks...terrible. They seemed to only have one gravy the entire trip, for all the dishes. The lamb shank was all right, but pretty gamey. It was not even close to 'fine dining' There was not a single sucessful desert, in the buffet or otherwise. The cheesecake was not actually cheesecake (you need cream cheese as an ingredient for that). The apple pie thing was so solid and gelatinous that you could bounce it off the floor. By day two every ounce of excitement at what desert might offer was drowned deep in the dark depths of a cold, cold ocean. Granted, I'm comparing the food to my one experience on Royal Caribbean. Where I was EXCITED to go to lunches and dinners. 9 out of every 10 dishes was GOOD on that boat. 10 out of 10 dishes on the Norwegian Jewel were not only not good, they were disappointingly not good. There was no reason to complain to the servers. There was no reason for them to look at our 90% unfinished meals and ask if they could take it back or make it better or bring something else (only one waitress out of the 15 or so that served us over the week actually asked).....because there was nothing to fix, and nothign better to bring out as a replacement. They didn't 'miss the mark'. They had no mark to hit, and they suceeded at their goals, which are to make cheap buffet quality dinners. My gal and I laughed...there -really- was nothing to complain about, because they were serving exactly what they were aspiring to serve. Unfortunately, what they were serving was crap. It's a good thing I got food poisoning and didn't have to eat anything for two days, because that's two days I didn't have to go to meals and look at the lowest of low quality meals and decide which were the least insulting to put down my gullet. I don't actually blame the boat for the food poisoning (because who knows what that was from), but I do blame the cruise line for not giving a damn about my dining experience, and for having such low standards and subjecting me to them. The boat itself was fine, always on time, well run, etc. No complaints there. Getting on/off the boat was easy for ports of call and embarkation/arrival, etc. The room cleaner guy was just fine, the restaurant service was ok (but without the high standards I experienced on Royal Caribbean...they were just doing their job/just walking around with 'food' as opposed to delivering 'great food because that's important to us'. Alaska is BEAUTIFUL. NCL food is TERRIBLE. Royal Caribbean sells a cook book of the food you had on your vacation. NCL does not. For good reason.   Read Less
Sail Date: June 2014
I have cruises a couple of times in the past (both times on Royal Caribbean), so I am not brand new to cruising. If this had been my first cruise experience, then I would never have cruised again. The food was horrible. It was inedible ... Read More
I have cruises a couple of times in the past (both times on Royal Caribbean), so I am not brand new to cruising. If this had been my first cruise experience, then I would never have cruised again. The food was horrible. It was inedible swill. In the buffet area, there weren’t enough seats so we often had to stand to eat. Also in the buffet area was a nice display of menus for the paid restaurants on board. How tacky is that? To me, NCL was saying “We have decent food on this, but you have to pay extra to get it.” When we arrived in ports, our goal was to find edible food. We also ate in the formal dining rooms and O’Sheehan’s. Special requests were never honored. Some servers were awesome, but most were mediocre. Steak ordered “medium” was burned and so tough it could not be eaten. Potatoes were always cold. I can’t stress enough how bad the food was! We learned on this cruise that cruise lines pay for lengths of stay in ports and docking spots. Before choosing a cruise, see how long the ship stays in port. Our port stays were not as good as other ships and the Jewel was always docked the farthest from any attractions. In Victoria, we were docked about a mile from town. Don’t worry, though. For only $10 per person, Norwegian would provide bus service to town. If you do not like cigarette smoke, then stay away from the forward section on decks 6 and 7. The stink was absolutely terrible. Smokers were also allowed to smoke on the deck where people were walking for exercise. We had trouble with cigarette smoke on Royal Caribbean also, so this issue is not unique to NCL. The entertainment lacked variety. If you like music, then you’re set. Just about every performance area had music every night. If you want variety, then you were out of luck. There was a comedian/magician one night who was fantastic – I would highly recommend him. And, there were excellent dancers a couple of other nights. But, other than those three nights, everything else was just music. On the good side, our cabin and steward were fantastic. We had an aft facing balcony (room 9674, which I highly recommend). We were able to see everything from the comfort of our balcony. The magician was fantastic. The dancers were fantastic. The dancers from Russia were especially great, although I cannot understand why the female could not find a bra that could be hidden. It was very distracting and very tacky to see her entire bra while she was dancing. For most of the excursions, you were better off not purchasing them from NCL because of the inflated prices. Example: In Juneau the glacier visit and tram were $79.99. Off ship I was able to purchase that excursion plus a tour of the city for $64.00. The exception was the train. It’s just as cheap to purchase on the ship. Finally, NCL (like all other cruise lines) does not pay a lot of their employees. They require mandatory tipping to pay employees’ salaries. It feels like slave labor to me, so I won’t cruise again. Of course, Americans are paid using a different pay scale. If anyone wants to fight discrimination, start with the cruise lines! I won’t travel with NCL ever again. If I do cruise again, which I probably won’t, it will be with Royal Caribbean.   Read Less
Sail Date: March 2014
The first thing when we arrived we noticed our room was dirty, it looked like someone with tanning oil had fallen against the door and mirror, you could see the outline of their back. There was a bottle of water on the counter unopened so ... Read More
The first thing when we arrived we noticed our room was dirty, it looked like someone with tanning oil had fallen against the door and mirror, you could see the outline of their back. There was a bottle of water on the counter unopened so being that we had the beverage package we drank it and were charged 5.18 on our bill, apparently water is not a beverage. We went up to the buffet and the food all seemed to be some sort of comfort food and that is what we were served EVERY single day the entire time we were there. Mac and cheese and rice were the high light. The breakfast was just gross, soggy very wet scrambled eggs, that is when they were open. If you got up at 6am all you were offered was cold cereal and pastries from the day before. You were not allowed to serve yourself ice-cream and it was shut down by 8. As for the drinks, if you went to the bar to get it yourself most of the bartenders were way too busy and frustrated with you, if you were lucky enough to get a chair by the pool (we did once in the week we were there) you noticed the waiter charged you on average $3-$4 more per drink for the same drink. I guess you can chalk it up to customer service is just not what it use to be. The land excursions were just the biggest rip off, we paid 160.00 for one person to swim with the dolphins but were not allowed to take our own photo's, instead they were selling you their photo at $40.00 yes $40.00 PER PHOTO.... We did have a good time but it was more of a booze cruise than anything. Did I mention there was only one deck with 2 small pools? Way too many people on the ship to share 2 very small pools. Read Less
Sail Date: February 2014
Our cruise vacation started off at the Marriott in the french quarters, great location but a bit pricey for the accommodations. Parking is valet only and will cost 35.00 plus tax per day. The rooms are small and the decor is more like a ... Read More
Our cruise vacation started off at the Marriott in the french quarters, great location but a bit pricey for the accommodations. Parking is valet only and will cost 35.00 plus tax per day. The rooms are small and the decor is more like a 2-star but the beds are very comfortable. They had a Starbucks and we enjoyed having that option at the hotel. First off me and my husband are in our late 30's and have no children. We like to vacation and don't mind spending extra money to get better service and accommodations. This is why we book suites when we cruise. We booked the 2 bedroom family suite with balcony. We've stayed in this suite before and enjoyed having the two bathrooms and really love the layout of the suite. Although we didn't use the second bedroom it was nice to have a place to store our luggage. The good- --The Unlimited Beverage Package was good. We enjoyed trying different drinks each day and our favorite two was the Bloody Mary and Bushwacker. --The breads were great. They give many options in your bread basket each night at dinner and I really was glad to sample each. --The Roasted Chicken at lunch in Cagney's and the Cagney fries. --The shows were great and we really enjoyed the ones that we watched. --Had many really nice staff members through out the ship. --Our fellow cruise passengers were friendly and everyone seemed to mingle well. --The coffee in the suites was nice and I enjoyed many cups. --I lost a 200.00 casino ticket and it was turned in by a staff member! How great was that. kudos for keeping honesty alive. --Easy on and easy off ship. The Bad- --Number one would be the POOR quality of food. This was a major disappointment. I was shocked at how bad the quality of food was. We are in no way hard to please. The bacon was so thin it was like eating bacon flavored tissue paper. The food was cheap tasting even the burgers and fries. Cold soggy wings at blue lagoon. I really am put off on how bad the food was. I really felt ripped off because I paid a lot of money for this cruise and would have been fine eating decent fries and burgers and couldn't even get that! The steaks were thin and not as described. Soup was blah. Pork was small over cooked and tasteless. Salt shakers were either not working or broken. Ncl really has pushed the limit with the quality of food. Buffet at Golden Corral is better than the food they served us on our cruise. --The hip hop music at the pool was strange. Most of the people enjoying the pool area was 50 and above. I think the music was more suited for the staff? --The sewer smell throughout the ship, and the mold smell from our shower...(gross)! --Multiple public restrooms were foul smelling and needed cleaning. --Casino was to small and over crowded. Reeked of smoke...many smokers on our cruise. Smoking doesn't bother me but if you are bothered by it you will want to stay clear of the casino because it's bad, and you will definitely smell like a smoker when you leave. Had the food been up to par this vacation would have been great. When I book my next cruise I will search out other cruise lines to find one that most meets our needs. Food isn't everything on vacation but we like enjoy ourselves and splurge on foods we wouldn't normally eat, but NCL made this impossible. Next time I will read more reviews and search other cruise lines.   Read Less
1 Helpful Vote
Sail Date: February 2014
My husband and I decided to take a cruise after 20 years and do I feel stupid. I saw the add for free balcony upgrades and thought GREAT. well that didn't happen. We got one of the poorest rooms on the ship. We did an excursion every ... Read More
My husband and I decided to take a cruise after 20 years and do I feel stupid. I saw the add for free balcony upgrades and thought GREAT. well that didn't happen. We got one of the poorest rooms on the ship. We did an excursion every day and in all was very disappointed. We went to Cozumel, Belize, Roatan, and Costa Maya. In Cozumel we did the zip line, not what we expected at all it was fun but we just went from tower to tower. Not worth the money. Don't plan on walking down the street of Cozumel because you are accosted by people wanting you to go in there shops and buy, and spend. Belize was very dirty. We did the air boat ride hoping to see some wild life and didn't see much of anything. On the pier we waited for the tended to return to the boat (about 80 % of the passengers were over 55) there was a tent with chairs. It was about 90 out and we wanted to sit for a minute. We were treated like trash because it was a VIP area and security almost got physical with us and would not let us sit; even though no other passengers were there. Roatan was nice and we did the nature and archeology tour. We did see spider monkeys which was fun but all the ruins were reproductions which was disappointing. Costa Maya we did the snuba which sounded fun, but save your money. We just walked off the beach and say trash and garbage with a few fish in the water. Be prepared that with every excursion even though you pay for them they also expect a tip, even the bus driver. The food on the ship was very good but be prepared to wait to get into the two main dinning rooms. All in all I wished I had saved my money. I feel like an idiot thinking this would be fun. NEVER AGAIN Read Less
Sail Date: December 2013
We ( my mom, boyfriend and I) decided on the Norwegian Jewel because it was the cheapest price for the locations it was going to. We live in Oklahoma and decided that we would drive to New Orleans. The ship went to Jamaica, Grand Cayman, ... Read More
We ( my mom, boyfriend and I) decided on the Norwegian Jewel because it was the cheapest price for the locations it was going to. We live in Oklahoma and decided that we would drive to New Orleans. The ship went to Jamaica, Grand Cayman, and Cozumel. Getting on the boat was simple enough and our room was not ready until about 1pm and that was fine because we went and ate at Tzars Palace. Food Our first thought on the food was that it was pretty good. The desserts on the other hand were weird and it seemed like every single dessert item was made with gelatin. The first dessert we tried was chocolate mouse( the best of the three), some sort of berry cheesecake( did not taste anything like cheesecake), and Panna Cotta (very rubbery and tasteless). I love dessert and I love to try new desserts, but the ones on this boat were just plain strange. Even the chocolate cake we had contained weird jelly balls throughout the slice. The only good dessert we had was in a pay restaurant( we tried the hot pot) and it was a green tea cake with green tea ice cream and it actually tasted like what it was supposed to. The food was pretty good and we actually had our room a floor below the buffet which was nice because that was out favorite place to eat on the boat. Each day in the buffet they would have a different theme and the food would change to be a part of the theme such as when we were in Mexico there was mexican food or when we were in the Caribbean they served Caribbean food. We decided to try the pizza delivery for $5 and it was the most disgusting pizza we have ever eaten. It did not taste like real cheese and the "cheese" was about an inch thick. So if your thinking of trying the pizza delivery, think again and just go to the buffet and get a slice or two there. The pizza at the buffet was actually good. They also served food by the pool, but be careful because we saw them making what looked like stir fry noodles with vegetables so we went over and each got a plate. My mom and I do not eat seafood and my boyfriend is allergic to shellfish. This dish was filled with shrimp and clams and all sorts of seafood. I'm glad we saw it because that could have been bad. There was no sign letting people know what it was. Room Our room was great. We had the mini suite which we paid about $900 per person. We had a giant balcony and it was nice to be able to relax on the balcony. The couch in our suite folded out to a big bed which my mom slept on and our steward Orlando pulled out and put up each day. He was such an amazing steward! The bathroom was not as small as I thought it would be. Our room was nice and quiet and we were not around any of the clubs or anything so it was a good spot. Entertainment I'm not sure why everyone seems to like the entertainment on this boat. I'm actually kind of baffled by what they call "entertainment". We tried several times to go to shows but the shows were so dumb that we left. I was really excited about the Cirque Bijou or whatever it was called. We got to the show early and got some great balcony seats. The show started and my boyfriend and I were looking at each other and laughing because it was so childish and they were not even doing anything that was interesting or fun to watch. The first act was a girl that stood on the shoulders of a man and all she did was hold two hula hoops and twirl them around her arms. The audience sure loved that for some reason because there were cheers and applause ? I was expecting something similar to cirque du soleil. Boy were we disappointed! We decided to give it another chance to impress us. The next act was a few people on stage dancing? it seemed like they were trying to do some sort of Indian dance with their arms or something but it just looked like something that a kid could come up with. We tried to stay for another act before we left but as soon as we saw adults doing cartwheels and a few flips we about died of laughter and had to leave. Don't expect anything professional if you attend these shows. We were really disappointed with the entertainment onboard and I feel like the only entertainment we liked was going to the art auctions on board to watch people get suckered into buying "art". I won't lie the auctions were very engaging and were pretty fun and you get free art just for going. We went to the newlywed not so newlywed game show which was pretty entertaining to watch. Pool The pool was pretty small and was cold almost the whole time so we did not really get to swim unless we wanted to be freezing while doing it. We did get in the hot tub twice, but it was not really as hot as other hot tubs I've been in. They were not bad though, but they were always crowded. Fitness Center We only went in there a few times but the machines are really nice and have touchscreen monitors. You can play games on the monitors while exercising or even watch the ocean through the widow or from a camera on deck. When we first booked I thought that they were going to have free zumba sessions, but you have to pay for those and the only free stuff in the fitness center were not very good, mostly seminars about fitness. Random In the daily newspaper thing we noticed that the actives with a star are pay activities. So when we saw a martini tasting with no star we got excited to finally see and try something you don't have to pay for. When we got there they told us it was $15 per person. What a crock. For the price we paid there should be more free things to do on the boat. We went to a pastry making seminar, but when we got there it was retarded. There was already a cake made and they just got a random person from the audience and had them put icing on it and some berries... I'm sorry but this is not a pastry making seminar. I did not pay to come on this cruise to watch some woman try her hand at decorating a cake. My mom got sick with food poisoning the day before our last port. The nurses in the infirmary were very nice and kind to her. If you go down there for food poisoning you don't have to pay, which was nice. Originally my boyfriend and I went to the shop to see if they has any medicine for sale, but they didn't, so we went o ask if they had any in the doctors and when we asked they said we should bring her down and there would be no charge. It's a good thing we brought her down because my mom ended up having to be taken down there again to get an IV for dehydration. They were very professional and treated us like family. They gave my mom Gatorade packets and medicine and even called to check up on her for the rest of the trip. Overall It was not bad, but I feel like all the seminars on the ship were there only to get you to buy something. The entertainment was lacking in professionalism and uniqueness. There are more pay restaurants than free ones. I feel like everywhere you go on the ship they are trying to get more money out of you. WE are never going to book on a Norwegian again. Read Less
Sail Date: November 2013
Where to begin? I have been on several Cruise lines (including previous NCL cruises) and this was the WORST cruise ever! It started off on a disappointing note when we entered the ship. NO music. NO welcome champagne. NO excitement. We ... Read More
Where to begin? I have been on several Cruise lines (including previous NCL cruises) and this was the WORST cruise ever! It started off on a disappointing note when we entered the ship. NO music. NO welcome champagne. NO excitement. We had to walk around and wait for our cabin to be ready. Once Tzar's was ready for lunch, our entire party of 17 went to eat. They refused to push tables together so we could all be at one table. We waited over an hour to get our food. The wait staff was rude and inattentive. The food was tasteless. Bad start that will prove to only get worse. One of my suitcases was delivered to the wrong cabin and I reported it to the Service desk. I was told it should reach me by 8:00pm. Well, by 10:00pm it still had not arrived. All they could say was "we are still looking for it" and I had to spend $39 in the gift shop for a few basic toiletries. My bag showed up 3 days later. I found out later that they have complimentary toiletry items but I was never offered that, even though I had been in contact with the service desk numerous times. We decided to take advantage of a "special" NCL offered prior to our cruise...3 specialty restaurants for $57 (they chose the three...LaCucina, Cagney's and Le Bistro). You HAD to eat at LaCucina's on the 1st night. The food was AWFUL. Then we found out we missed out on the Surf & Turf in the open dining rooms. On our Le Bistro night, there was lobster on the menu, but you had to pay an additional $10 for it! SERIOUSLY??? There is a $20 cover charge already! Everyone else got it for FREE on embarkation night!!! We decided to stick to the buffet because Azura and Tzars had such SLOW service and the wait staff was terrible and rude. They acted like they were doing us a favor by taking our order and bringing out our food. However, for the most part, the food everywhere was not good. The desserts (except for the creme brûlée in Le Bistro) were tasteless. On our last day at sea, we planned out what we wanted to do. There was a magician show at 11:00 and a comedy show at 12:00 in the large theatre. The art auction was at 1:00. Well, the magician set up a table ON THE STAGE to sell his book and some magic items after he completed his act. He continued to sell until 12:15, causing the comedy show to start late. This in turn caused the comedy show to run late. Because we were seated in the 3rd row, we weren't going to be rude and get up and leave before the show was over. So, I missed the art auction. They should not allow anything to be sold on the stage and they should keep things ON TIME. One night we went to listen to a band doing a Bob Marley tribute at Magnum's Lounge. They were fantastic, but we had to leave early because the amount of smoke from the casino and the cigar bar (one on each side the lounge) was overwhelming. They really need a better ventilation system. By far, the RUDEST staff was in the Blue Lagoon. They literally would take your order (after waiting 20 minutes) by asking "what you want?" in a sharp tone. When my sister asked for a refill on her coffee, the waitress said "self serve!" as she pointed to the coffee area. There are so many other things I could say, but I'm sure some of my other family members will write their own bad experiences soon. We all agreed we will NEVER sail on NCL again. People, please think long and hard before going on this ship.   Read Less
Sail Date: September 2013
We are experienced cruisers, having sailed with Carnival, Celebrity, Princess and Regent Seven Seas. We booked this with friends. They chose the cruise and we joined them. Embarkation was smooth and fast. We arrived at the port at 11:40 ... Read More
We are experienced cruisers, having sailed with Carnival, Celebrity, Princess and Regent Seven Seas. We booked this with friends. They chose the cruise and we joined them. Embarkation was smooth and fast. We arrived at the port at 11:40 and we were on the ship at 12:15. Cabins were available at 1:30. We had a mini suite, which was comfortable and spacious. Only complaint about the room: the water backed up from the floor drain in the bathroom when the tub drained. The food was disappointing in every venue we tried: buffet, MDR, Azura, Cucina and the Brazilian BBQ. Canned peas and carrots as the vegetable in the MDR! Food cold, overcooked, flavorless. Most cruise ship coffee is bad, but this was undrinkable. Its tasted like how a stable smells. I was not tempted by the desserts, and stuck with sorbet. The chocolate buffet was mostly just the regular chocolate desserts, plus a couple of ice sculptures. We did not see the cruise director one time on the entire cruise. Not once did a crew member offer to take a drink order while in a public space. I had to go to the bar myself for drinks. I usually find lots of things to keep me busy, and I was bored silly on the two sea days. We rarely saw our steward, and he did not introduce himself to us until the 3rd day, although he did a perfectly adequate job keeping our room made up. There were no port talks. The single "enrichment" sort of event we could find on the entire cruise was a video about the Panama Canal, which was very good, and which we appreciated, as we are going on a 15-day Panama cruise in January. On the last night we met a couple from Australia who had boarded in Seattle,gone to Alaska, and were on thru New Orleans. They said there had been no lectures, narration or naturalists for the Alaska cruise and they were extremely disappointed. The two pluses were a relatively small number of PA announcements and no dancing waiters. I will not book with NCL again.   Read Less
Sail Date: September 2013
This was my first time to cruise with Norwegian Cruise Lines and my last. I only cruised with them because my other cruise for the west coast got canceled. (Thank you Celebrity for not taking a chance on leaving cruisers stranded on a ship ... Read More
This was my first time to cruise with Norwegian Cruise Lines and my last. I only cruised with them because my other cruise for the west coast got canceled. (Thank you Celebrity for not taking a chance on leaving cruisers stranded on a ship with problems). I booked a two bedroom family suite in "The Haven". Our suite was called the "Passion Flower Suite." The livind/dining room was spacious, but the decor was awful. The lime green sofa and chairs on a hot pink, purple and lime green carpetleft a lot to be desired. The main bedroom/bath was spacious, with plenty of storage and nicely finished out. Unfortunately, the pillow top bed was lumpy. The second bedroom was tiny. It was definitely for kids and not for an adult. The balcony was large with two comfortable chairs and tables. The screwy thing about the balcony, was the window overlooking the tub. You could not cover the window for privacy while you were in the tub. I appreciated the privacy and security our floor had. Your card had to be used to get the elevator to the 14th floor and to get through the access door to the staterooms. The private courtyard area included a pool, hot tub, saunas, and lots of comfortable seats to relax in. This was where we had breakfast most mornings. There was a continental breakfast there each morning. However, the attention to detail, cleanliness and service were not good. The stateroom services were slow and incomplete. The glass on our balcony and spots of something on the glass bathroom doors were never cleaned. Other areas ( under TV, phone, etc.) had not been dusted in a while. No white glove service here! When I asked the butler about dining in the room he showed me the standard room service menu. When questioned about the upgraded menu we were supposed to have, I was told we could order from the main dining room. Only one night did he bring us a menu and since I never got a piece of meat in the buffet or main dining room that wasn't tough or dried out, I didn't care to use it. Plan on eating at the specialty restaurants ($) for better food. Chin chin and Moderno ($) were good. Skip the Hibachi Grill restaurant, it's to noisy with four grills in one small room and the food is not the quality you expect from a speciality restaurant. Also, the extra fee you pay to eat at the Hibachi Grill, doesn't include the additional tips they request for the cook and extra waiter. The rest of the ship was fairly clean at a casual glance. What bothered me the most was the condition of the public restrooms. Every one I went into had a stall out of order. The sink countertops were always soaking wet. Paper towels littered the bathroom area. I realize this is the fault of my fellow shipmates, but it also showed that they did not get cleaned very often! Like I said, first and last cruise with Norwegian. I will stick with Celebrity Cruise Line!! Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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