627 Norwegian Jewel Cruise Reviews

I've wanted to do a Pacific Coastal since I started cruising. When I look at the Jewel the time and schedule were right along with the cost so I went for it. I got the beverage package and enjoyed that with many good drinks, and a ... Read More
I've wanted to do a Pacific Coastal since I started cruising. When I look at the Jewel the time and schedule were right along with the cost so I went for it. I got the beverage package and enjoyed that with many good drinks, and a couple of not so good pre-mixed ones, ick. I do wish NCL would allow for coffee drinks on the package but I was able to get a regular coffee with Baileys on the package at the Atruim. I had originally purchased an interior room but it went directly to a guarantee instead of letting me choose my cabin. That was fine with me since I didn't have any location requirements. When it finally was assigned about 70 days out, they had put me in a porthole cabin which I wound up liking very much. I also purchased a spa pass and enjoyed the spa thermal suite at least once a day. Since I had gone over the 250 minutes on my last cruise I just purchased the unlimited internet and decided I would do a live thread on the Norwegian board. It's titled "Live from the Jewel - 4/30/17 Pacific Coastal" there and under my CC name CoffeeGoddess. We did a cabin crawl and most of the cabins were really nice, except for the balcony on the balcony cabin. the coating had peeled up in places and the people in there talked about sticking to the floor when it heated up. Actually the entire Deck 14 forward on the ship was just like that with the coating missing in many places. Food was good, I ate in Azure twice for dinner and it was excellent with great service both times. Tsar's once at embarkation and it was super slow service; Sushi once and took a bit for the chef to come since I was sat exactly as they opened but the sushi was worth the wait. I also ate in O'seehans once and service there was also slow and the Garden Buffet always had a crowd but the food was good and I could always find a seat. The only real issue on this cruise was when I was waiting for the Group Coordinator, Luis, for our CC M&G. He was late, hadn't put up any signage, and when he finally showed blamed me because I hadn't called him back. Turns out after hearing from a couple of other people who had set up M&Gs with him on other sailings this very typical of him. Read Less
Sail Date April 2017
This is our third time with NCL on the Mexican Riviera. Our second cruise on the Jewel. The Jewel was refurbished since the last time we were on it although I don't remember any significant differences from our 2014 cruise. The ... Read More
This is our third time with NCL on the Mexican Riviera. Our second cruise on the Jewel. The Jewel was refurbished since the last time we were on it although I don't remember any significant differences from our 2014 cruise. The ship's condition was, in general, quite good. Our inside cabin (10617) was, well, an inside cabin. A nice quiet one mostly thanks to quiet neighbors. Deck 10 is nice since it is below other cabins. I wouldn't recommend anything on Deck 11 (where all the mini-suites are) because of the potential noise from the activities (restaurants, pool, gym, Splash Academy) above on Deck 12. I am a guy who wants to be asleep by 10 p.m. The only criticism of the particular cabin I have is that the lower portion of the shower appears to be deteriorating. Minor issue. Our cabin steward, Deu, was efficient. Good towel animals--always a source of amusement for me. We ate at Garden Cafe, Teppanyaki, Cagney's, Le Bistro, and Moderno. All were very good to excellent. I learned that one now has to ask for smoked salmon at breakfast in the Garden Cafe. A minor hassle but I got my beloved salmon most mornings. The steaks at Cagney's always are excellent, and my lamb at both Moderno and Le Bistro were top notch too. Service left little to be desired at any of the specialty restaurants. The evening shows were all good. We attended each one except for one of the comedians. I've seen "Band on the Run" a few times before. Always entertaining. "Luminescence" with the acrobats was new to me and the lighting effects were very engaging. I did attend a "meet and greet" with three of the performers. It was interesting to hear about their history and experience onboard. The gymnast/dancer from the Ukraine, Alexis, was very personable and told us a bit of his struggles to get from the Ukraine to a job with NCL. I "invested" in a pass to the Thermal Suites at the spa on the advice of other folks on Cruise Critic. A great investment. The men's side of the area was generally quiet, a good place to relax with a wonderful view from forward on Deck 11. The facilities are pretty compute with hot tub, steam, sauna and assorted showers. I found the common room (which includes heated tile couches) to be full of people who yammered constantly. I mostly avoided it. There is a sign what requests quiet but even the crew members don't respect it. Having been on the same cruise before, we limited our shore excursions to a great walk around Mazatlan. It is worth walking to the beach and seeing the divers and the great sculptures. I was not approached by annoying street vendors. The only annoyance was super aggressive cab drivers trying to lure us into a cab when we wanted to walk. I'm thinking pepper spray next time but that would be wrong. In Puerta Vallarta, we walked around a bit, visiting the local Starbucks. Embarkation was a breeze. I noticed there was a section for Platinum and Platinum Plus but once we had our key cards, we walked directly onto the Jewel (and into the Garden Cafe). Disembarkation was OK too but the lines getting off as we descended the ramps were confusing. No big deal. We had an 8:45 a.m. disembarkation time scheduled and were on our ground transport and rolling by 9 a.m. I thought the Cruise Director, Pedro, was "OK". We all have our on tastes. The Cruise Next lady, Cristina, was helpful. The session with the ship's officers (Captain, Hotel Director, Engineering head) was very interesting and worth attending. I'm a daily gym rat. The gym on the Jewel is fairly large (and I did note that the floors had been replaced since my last visit there), and has adequate equipment. It opened at 6 a.m. daily. I appreciated that. Some mornings it was fairly full, other times pretty empty. The stationary bikes, stair steppers and treadmills all have good entertainment options if you have plug-in headphones to go with the video. Their is a locker room attached. I appreciate the Bridge viewing room aft on Deck 11. It is run to see the bridge. No tours of the area. We did get to see backstage, the laundry area and the main kitchens. Worth the walk. No children on this trip so I can't comment about that. I attended a couple spa-related sessions (free) with the acupuncturist, Echo, and the "Good Feet" gym guy, David. They were both interesting. I didn't buy anything. I would definitely go on the same cruise again. Read Less
Sail Date April 2017
Having traveled on Celebrity Cruises for our first cruise last September, we thought we'd try Norwegian. Our expectations were only partially met and the shore excursion to Puerta Vallarta was a scam. We had a balcony and while there ... Read More
Having traveled on Celebrity Cruises for our first cruise last September, we thought we'd try Norwegian. Our expectations were only partially met and the shore excursion to Puerta Vallarta was a scam. We had a balcony and while there was enough space for the suitcases to go underneath the bed, the room it was tight but very liveable. The room attendants were pleasant and always in good spirits. The same could not be said for wait staff nor those working in the buffet. They did their job efficiently but most seemed to have stopped by the medical centre on the way in to get a personality bypass. There were a couple of highlight shows like the Magician and Cirque style circus while the house band Band On The Run was more like an RSL troupe. The pool area was always crowded although the pools themselves were not. However you could always find a lounge, and the quiet area was a bonus for those looking to escape the shenanigans next to the pools and the accompanying bars. If there was a drawback it was the lack of wait staff around the pool asking people for drinks and also in several bar areas. That was one of the advantages of Celebrity, was that where ever you ventured there was sure to be a waiter approach you for drinks. Not Norwegian. The restaurants were varied and well serviced and the meals were more than adequate. One downside was the constant pitching to sell instant lottery tickets which came with free raffle tickets for an upcoming cruise. Every time there was a show or a function, out would come the spruiker, last chance this, last chance that. Even when they went to conduct the raffle they were still pushing instant lottery tickets - tickets that did not designate how many were on offer, your chances of winning (ie 1 in 2000) etc. Even there Deal Or No Deal game, which cost $US20 to buy a card, only handed out $130 and $89 and the money was toom credit - not cash despite some 50-100 tickets being sold. The scam: As for Puerta Vallerta. We did the Mexican Fiesta. The tour guide was annoying at best, nauseating at worst. When we got the to the Tequila factory, the deal included luinch and a drink. The drink was cordial in a plastic cup although none of the 40 people on our group knew that so when the waiter asked if we would like Margaritas - no mention of price or offering any other drink, just the flavours available - the entire group said yes. After lunch the waiter started asking everyone for $US6. There were several who didn't pay and other, like us, tried to reason with the tour guide that this was never explained by the waiter. The tour guide became aggressive "Amigos, you must pay". It left a bad taste in everyone's mouth. The waiter's then had the audacity to ask for tips. We did not do another on-shore excursion after this. Overall, the room was great, the food was fine and the boat was sufficient although it had too many dead ends. Read Less
Sail Date April 2017
After numerous Caribbean cruises my wife and I decided to try a cruise on the Mexican Riviera. I am happy to report we loved the Jewel and all of the ports. I will say that we had perfect weather all week, including the first two days at ... Read More
After numerous Caribbean cruises my wife and I decided to try a cruise on the Mexican Riviera. I am happy to report we loved the Jewel and all of the ports. I will say that we had perfect weather all week, including the first two days at sea. Since I love to sit on deck and our balcony and hit the beaches while in ports, great weather means we had a great cruise! The Jewel is a good ship in spite of her age. We have been on several larger ships that feel more crowed. The Jewel's showrooms, dining rooms and public areas felt open and seemed well sized to accommodate all guests. The smaller ship made it very easy to exit and return to the ship while in port - we did not have to wait to exit or return at any port. Nothing was memorable about the food. I give all of the restaurants an average rating. (We ate at both dining rooms, the steak house, Japanese restaurant, and Brazilian steak house. While I am not a foodie and live for desserts, some of the main dining room food was just not good and had to be set aside. The steakhouse was by far the best meal on the ship. Next time I will eat at the steakhouse more than once. I am a fitness guy and hit the gym most days on the ship. I thought the gym was better than many other ships. The equipment is not better, but the workout area and equipment was always available. Try to get on equipment on a large ship like the Getaway, you need to wait in line. I also spent a fair amount of time in the casino and suffered through the smoke haze to indulge my gaming compulsion. Great casino staff and service. Please note I am a non-smoker. The bad new is the casino is the only common area of the ship that still allows smoking. Ports - We had a great time in all of the ports. We book nothing through the ship and just freestyle while in port. It is true that if you leave the main port area you can find taxis and excursions at a fraction of the ship cost. You will need taxis in Puerto Vallarta and Mazatlan due to the port locations. We visited the downtown and romantic zone in Puerto V and then hit the beach. We hired a taxi for the morning for in Mazatlan for only$20 per person. Our driver was a 70 year old gentleman that grew up in the city. He showed us everything and then took us to a nice beach and restaurant to enjoy the afternoon. The last port was Cabo. This was my first time in Cabo, I was not disappointed. The place is beautiful! It would be a fun place to spend a few days. We did the standard boat tour of the arch and other rock formations.($15.00 per person) and was dropped on the main beach. From there we hit the beach and walked back to the tender area stopping at Cabo Wabo on the way. We had to be back on the ship at 2:30 - I wish we had more time at Cabo. I would definitely book this itinerary again! Happy cruising! Read Less
Sail Date April 2017
I had purchased two Cruise Rewards on a prior Norwegian cruise and I had to use them before they expired. Well I was amazed that this cruise line had really changed a lot. I had a few issues on my prior cruise about 4 years ago. ... Read More
I had purchased two Cruise Rewards on a prior Norwegian cruise and I had to use them before they expired. Well I was amazed that this cruise line had really changed a lot. I had a few issues on my prior cruise about 4 years ago. Embarkation was very smooth. When we boarded the ship our room wasn't ready. An announcement at 1 p.m. said all the rooms were ready and to enjoy your cruise. Our room wasn't ready but we waiting for the cabin steward to finish. We were tired and wanted to rest before the life boat and safety drill. it was nice that you did not have to take the life jacket to the drill. Everything was smooth on the drill and our cruise began. The buffet was big and roomy and I could maneuver around with my walker. The variety was amazing and the food was hot and fresh. My husband even commented that this cruise was like night and day from the last one. When we went to the 'freestyle dinner' there was never a long line. We we're always able to walk in and be seated. The service in the buffet and dining room was great. They were always filling up the water in the dining room and the food was served quickly. This ship was very nice. We were able to find our way around the ship. There are helpful signs posted throughout the ship of where everything was located. Our cabin was great. I was able to have a handicapped cabin. The bathroom was accessible for my walker. We only went to one show "Bank on the Run" and it was very good. We have sailed the Mexican Riviera several time so we did not book any shore excursions. We did not travel with children but there were a lot of kids on board. My main concern with Norwegian is they do not have a self-serve laundry. Since I have mobility issues I like packing light and was not able to go with one suitcase and small essential bag. We have been on 49 cruises and having laundry service is important to us. We have free laundry service on two other cruise lines. Both of these other cruise lines have self-serve laundry facilities and I visit them. We have decided not to go on Norwegian again because we like to go for 14 days and unable to maneuver all the luggage required. We usually do back to back cruises and have laundry service. This was a great cruise and it was a hard decision. When we disembark the ship it was quick and we had no issues. Pier 92 at the World Cruise Center in LA has a huge freight elevation for disembarking passengers and we did not have to wait in a huge long line. Read Less
Sail Date April 2017
My husband, two teen boys (ages 16 and 13), and my mother booked two rooms (connecting mid-ship mini suites) on the Norwegian Jewel during the kids' spring break. We wanted to drive to the port, so we chose a ship leaving from Los ... Read More
My husband, two teen boys (ages 16 and 13), and my mother booked two rooms (connecting mid-ship mini suites) on the Norwegian Jewel during the kids' spring break. We wanted to drive to the port, so we chose a ship leaving from Los Angeles. We also knew we wanted some beach time so we chose the Mexican Riviera itinerary. What attracted us to Norwegian was its casual cruising policy - we liked the idea of eating whenever we wanted to, and avoiding stuffy dress code policies. Embarkation was a decent experience. We had one of the first embarkation times, and got there early, so we did have to wait in line. However, everyone is pretty excited to go on the cruise, so we spent time chatting with others in line. Inside, everything was easy to navigate, and they have a well planned system to get you onboard. Completing the eDocs made this process very simple. It is nice to hand over your luggage and get ready to go on board. Bring a swimsuit and anything you need for the afternoon in a carry on!! That way you can relax and enjoy the rest of the day onboard, without worrying about when your luggage will show up in your room (which won't happen till late in the afternoon). The room was cozy. Our king bed was very comfy, but my son was not super happy on the rather hard sofa bed. The TV was not high quality (newer ships have the flat screen TV's) but since we didn't spend a ton of time in the room, it was fine. I will never cruise without a balcony! It was great to eat breakfast or just sit and stare at the ocean. We saw lots of marine animals. The food was fabulous! We loved going to the buffet (where they sang the washy washy song and made sure no one got in without sanitizing their hands. The food was well covered, and I didn't get an "ewww" feeling from it being a buffet. The main dining rooms offered a good range of food, so you really could get away with not going to the specialty restaurants. However, the specialty restaurants were fun, and I would spend the money again. Next time I would get the specialty restaurants on the Free at Sea plan. Drinks flowed! We had the ultimate beverage package, because we do like to drink on our vacations! Plus, it just minimizes the stress - no worries about how much it is adding up. The drinks can be watered down, however, with the package you just need to ask for an extra shot and you can "customize" it to your liking. :) The only thing not covered on the package was good wine (I'm from California...we love our wine) and any spirits that were over $15 (you just pay the difference in that case). The entertainment was great. They had a cirque du soleil type of show, but I thought the main performers were the best part. They did a cabaret show near the end of the cruise that was a highlight for me. We of course did the fun "Not so Newlywed Game" and enjoyed a few rounds of Deal or No Deal. We even got the teenagers to play Bingo with us, so we ended up having a fun family time in places I never would have expected my teenagers to join us! Speaking of the teenagers, the Entourage club was a bust for them. That might be more my own teens' style than anything good or bad about the club. They did enjoy playing Dodgeball on the ship and the video arcade. Caution on the arcade - my 13 year old didn't pay attention to how much he was playing and ran up nearly a $200 tab on my mom's account. He primed and painted her entire garage to work off that bill. Puerto Vallarta - we went to Las Caletas. It was about a 45 minute boat ride to get there, and then about 4 hours on the island. The best part was the hammocks over the water! The worst part was the jellyfish that made the snorkeling have to change location and closed down the water slide and water park area. The kids were bummed. Mom and I enjoyed wonderful massages and facials though. My 13 year old enjoyed the sting ray and sea lion experience. If you do something like that WASH out their swimsuit afterward. Learned that the hard way from the smell the next day. Mazatlan - We did the Huana Coa zip lining. So scary! But it was fun. Not the most picturesque of scenery though. Very brown and a lot of agave plants (actually those were pretty cool). There is a tequila tasting afterward at Los Osuna that was boring for the boys but my husband and I enjoyed it! We got to bring some home. I wish I had bought the vanilla tequila, I haven't seen it since. Cabo San Lucas - It's kind of cool that you have to take the tender in to this port, but it adds a little disembark/embark time. However, once you get to the dock, you are right there in the middle of Cabo. My husband and boys went snorkeling with Cabo Adventures, while mom and I went shopping downtown. They loved this excursion the most. Mom and I got drinks at Cabo Wabo, then we ate lunch with the guys at Senor Frogs. Had to do the tourist stuff. Now my son wants to go there after graduation when he is 18. Hmm... Disembarkation at the end was easy as well. Pack up your bags and put them in the hallway the night before, then they grab them and have them in the terminal after you get off the ship. This did make me a little nervous about theft, so don't put anything out that you would be nervous about being stolen. The bags are all in one place in the terminal so it's easy to walk out with the wrong one. Just beware that anything valuable needs to be carried by you. Or you can do a walk off where you take your bags and just get off the ship - the drawback to this is carrying all your bags up or down the stairs to the disembarkation deck. We liked having our bags taken off for us so we could enjoy one last breakfast in the buffet. Overall, Mom, Husband, and I absolutely loved cruising, and we have the Jewel to thank for it! It forces you to relax, stop, and enjoy your time. The teenagers were not as enthusiastic, although we had so much fun family time, that I think they will come to appreciate it when they get older. They loved getting to eat whenever they wanted (and they are teenage boys so we definitely got our money's worth). They just didn't love the older game consoles in the teen club and the limited pool space (water slides were "lame" they said). They did enjoy the freedom to roam without parental supervision. Read Less
Sail Date April 2017
Ease of access to POLA and we really like NCL. Had a great beverage and 3 specialty dining package that was included in our fare. Food was really good and the entertainment was great!! We ate the Le Bistro, Cagneys, and Moderno. My ... Read More
Ease of access to POLA and we really like NCL. Had a great beverage and 3 specialty dining package that was included in our fare. Food was really good and the entertainment was great!! We ate the Le Bistro, Cagneys, and Moderno. My wife thought that Moderno was the best restaurant of the three with a killer garlic beef offering that was a delight on your palette. The buffet seemed to really shine with the food quality and we really liked the fact that you could sit in the La Cucina reataurant space during breakfast and dinner. Service staff was very good and we enjoyed each port. We took advantage of a great offer for future cruises - put down $1000 but NCL only charged $500 for these future cruise deposits that have to be used in 4 years. Obviously, this was a no brainer for us since we cruise 2-3 times per year. Overall, we had a wonderful time. Read Less
Sail Date April 2017
Great service. Hot food selections at the buffet were not warm. Good Friday(4/14) had very few fish meals. This is a fast, meatless day for Catholics. Theater seats uncomfortable: no leg room. Rows are two long and difficult to ... Read More
Great service. Hot food selections at the buffet were not warm. Good Friday(4/14) had very few fish meals. This is a fast, meatless day for Catholics. Theater seats uncomfortable: no leg room. Rows are two long and difficult to get to center seats without disturbing everyone. Movies in Star Dust were sci-fi, terror, or inappropriate for families since this was a school vacation week. Talent was great in Star Dust. Need a card to show where places were on ship. Dinners in dining room great. The staff was very helpful at all times. My handicapped room was specious and convenient for my needs. I had a wheel chair and two canes. The walk-in shower was very convenient. The higher toilet made it easier to get up from it. Everything was clean. The demonstrations were excellent. I especially liked the fruit center pieces. Music on the pool deck was good. Thank you. Read Less
Sail Date April 2017
We heard a lot of bad reviews, but we did not find any of these to be true. The staff was great. Our butler was Rodney. He was always snacks, if we wanted anything different he made sure to get it for us. Our steward was Jacob he was ... Read More
We heard a lot of bad reviews, but we did not find any of these to be true. The staff was great. Our butler was Rodney. He was always snacks, if we wanted anything different he made sure to get it for us. Our steward was Jacob he was really very good kept our room very clean and always left really cool animal towels. It was just my sister and me in the cabin, my son 1 floor down. Dining was great we ate at Cagney's Moderno. I would highly recomend these the food was the best. We did all the ports piarate ship. In Cabo we just the day to look around and do some shopping. We also had a late breakfast which was very good. Entertainment was pretty good. The cruises we have been on were with NCL and I'm pretty sure that's who we will stay with, We have been very happy with the service we have received. If you are booked into a suite the embarkation is great you go to another part of the room and snacks and drinks are set up while you wait. You also go up first. The same with disembarkation you get to go first. Read Less
Sail Date April 2017
This cruise was a family vacation with my wife and 2 children ages 7 and 8. We chose this cruise for two reasons. First, we had a cruise next certificate to use. Second it was the one week I had off (being a teacher). We had been ... Read More
This cruise was a family vacation with my wife and 2 children ages 7 and 8. We chose this cruise for two reasons. First, we had a cruise next certificate to use. Second it was the one week I had off (being a teacher). We had been underwhelmed by NCL before, which is why it had been 4 years since our last NCL cruise. We had recently cruised another cruise line twice and this, while far from perfect, was a very enjoyable experience. From our experience, you kind of get the response you project. If you are positive and easy going you will get that response from staff. First the negatives. The kids club check in process was highly inefficient and it never really got better. It was not a matter of how many kids but the process they have in place which is cumbersome and doesn't seem to help in things that matter. We often waited 10-20 minutes in line just to check kids in and it seemed to literally take a minute or more per kid at times. Chin Chin the chinese restaurant had very slow service with lack of attention and the food, even when the place was near empty, was often lukewarm or cool. The desserts overall both buffet and elsewhere were ok at best. Having a crepe station for dinner was nice. Positives: The food was good overall. Not every selection was good but there was significant variety and our experience in the dining rooms was good. The brazilian style steakhouse (extra fee) was tasty and had good service. Our cabin was always made up well. I will say though, we were surprised by our cabin. We had 4 people and our cabin had 1 upper bunk birth. When I first opened the door and looked, I was like,... there must be a mistake. But they made a U shape out of three lower beds (with one being a sort of hide away bed and it worked for us. The destinations were very nice this time of year disembarking was very easy at all ports as well as getting back on the ship. Cabo has changed over the years and has become rather expensive if you try to do things on your own. Mazatlan was a pure delight with expats volunteering and available all over the old town to answer questions and give directions. Overall, it was enjoyable for our family and relaxing which is what matters. Read Less
Sail Date April 2017
Had a really good time on the Jewel. My wife and I had the Ultimate Beverage Package and spent a lot of time at the bar in O'Sheehans. All drinks up to $15 were included and speciliaty martinis and premium brands had just a few ... Read More
Had a really good time on the Jewel. My wife and I had the Ultimate Beverage Package and spent a lot of time at the bar in O'Sheehans. All drinks up to $15 were included and speciliaty martinis and premium brands had just a few dollars upcharge (you just pay the amount above $15). The bartender Ida was great. He was very funny and friendly and made a great Mojito (better than the Mojito bar). Manish also worked this bar and was very friendly as well. I found the ship to be in good repair and very clean. Food was plentiful. The food at the buffet was good for buffet food. The variety was good, but the food tended to be overcooked. The food in Tsar and Azure dining room was also good, but not great. The prime rib was good as was the lamb and Salmon. However most of the soups were misses, especially the French Onion soup. The specialty restaurants were better. We had the 3 meal UDP and ate at Cagney's, Moderno and La Cucina. At Cagney's the 32 oz. Porterhouse is the call. My son ate the whole thing. I had the 29 oz Tamohawk steak. This was very good, but the Porterhouse was better. The Lasagna appetizer at La Cucina was huge and excellent. The pizza was much better than at the buffet and the ribeye was pretty good, but not as good as Cagney's. Moderno was just ok as the meat was too salty for my taste. Played poker in the casino, but the game was not well run and the $25 max rake is excessive. After the first 3 nights there was not any interest in the cash games. In Puerto Vallarta we hired a taxi for the day (over 6 hours) for $125. The driver took us all over. We greatly enjoyed the Tequila distillery El Baston del Rey. Great Extra Anejo and flavored tequila. In Mazallan we took a taxi to Las Flores hotel ($10). Free day pass to use the pool or beach. They gave us lounge chairs and we sat under the Palappa umbrella. Of course they want you to buy food and drink, but not to worry 2 quesadillas, chips with salsa and guacamole and 2 buckets of beer (12 total) was $38. Had a really nice day. Walked around Cabo and shopped and did some free Tequila tasting (well not really free since they were so good we had to buy). Overall had a great time eating and drinking and drinking (Mexican beer is really cheap) in all 3 Mexican ports. A very fun and relaxing cruise. The ship never felt crowded despite being sold out and the shows and comedians were all good, in fact the shows were the best I have seen on a ship. Read Less
Sail Date April 2017
We were looking for a cruise that fit our Spring Break schedule, and found it in the NCL Jewel's Mexican Riviera cruise. Overall the whole cruise experience was good: We arrived pretty early at the San Pedro cruise terminal due to ... Read More
We were looking for a cruise that fit our Spring Break schedule, and found it in the NCL Jewel's Mexican Riviera cruise. Overall the whole cruise experience was good: We arrived pretty early at the San Pedro cruise terminal due to a 0530 flight from Portland. We dropped off our luggage and went to wait in line to get in. There was a food truck near check-in that several people took advantage of and said it was delicious. Check-in was easy (once open), although the person checking us in was grumpy and not inclined to volunteer information (I learned more by listening to the check-in counter next to ours!). We were then seated in boarding group one...it was a cluster, because they announced that ANYONE under Casinos at Sea could board first, no matter their boarding group so people started getting in line...it didn't appear that you needed any proof - they just let everyone board. Once we got on ship, we dropped off our small carry-on in our room closet and met our steward, Jacob! He was wonderful all week!! We went to Tsar's Palace and enjoyed a lunch while watching them refuel the boat. Then, up to deck 12 to get a view and sign the teenager up for Entourage. It's a bit confusing - you actually go into Splash Academy for the sign-up, and there was no crew direction or signage. The ship left on time. The teenager had chances to meet other teens through Entourage, but didn't do many of the activities there - mostly the group of about 15 teens would meet up and "hang out". The shows were entertaining (loved David Naster (comedian!) and the acrobat/gymnasts) and the food was good in any restaurant we went to. We went to three specialty restaurants: Cagney's, Moderno, and Teppinyaki. Slow service in Moderno, but the other two were fine. Mid-afternoon most days I went to the Great outdoors and enjoyed scones and tea. It's pretty empty back there so if you are looking for place to relax in the son and read a book while sipping tea - check it out! Our mini-suite was perfect for us. We enjoyed the flexibility of the balcony and ability to have a light breakfast out there. As mentioned earlier, Jacob was great! Anything we needed, he would make sure happened. :) As others have mentioned, the bar service is slow. I'm not a big drinker, so it didn't affect me much, but I saw that others would get frustrated. My teen had the soda package, and always just went up to get it himself, so no issues there. I wasn't impressed with Puerto Vallarta, but loved Mazatlan (we just got off, walked into town, and then went to Stone Island), and had fun in Cabo (rode camels on the beach!). The weather from Cabo back to LA was ROUGH. We all survived, but I felt bad for the staff I saw in their hazmat suits cleaning up vomit from stairwells. :( Disembarkation was fine - we were able to eave when we wanted, and once we figured out what the different lines were for (again - no directions or signage) we made it through customs, grabbed our bags, and we were officially done with vacation! One disappointing thing - my teen is very active and physically fit, but they would NOT allow him to use the fitness center, even with an adult. He wanted to work out each morning, but wasn't allowed to - I think the age limit should be revisited. :( He did play some basketball up on the sports court, but it wasn't a replacement for his normal workout routine. We would go on a cruise again This is my second time on the Jewel, and I like it, although when we had dinner with the Captain, he filled my teen's ears with all the great things to do on the mega-ships, so that's what we will try next Spring Break!! Read Less
Sail Date April 2017
Chose this cruise because San Pedro is within easy driving distance so don't have a needless flight. Also, the UBP (beverage package) was a perk, probably what sealed the deal. Otherwise we could have taken another line or Holland ... Read More
Chose this cruise because San Pedro is within easy driving distance so don't have a needless flight. Also, the UBP (beverage package) was a perk, probably what sealed the deal. Otherwise we could have taken another line or Holland American out of San Diego like we did last year. Loved the Jewel. Not too big or crowded. Easy on and easy off. User friendly. Not the best food in history but plenty of choices (Hey, this is NCL, not Oceana). We ate at O'Sheehan's twice,Chin Chin(Chinatown it's not),the Garden Cafe, and Azura. Everything was satisfactory. The waiters were all terrific. This was part of Spring Break week so there were a lot of children and teenagers aboard.All very well behaved. Didn't notice any drunken college kids. They must have taken the Carnival. Had an inside cabin. Not paying extra for a room I don't use. We go for the Ports, not the ship or cabin. Everything went smooth as silk. We'll be back. Read Less
Sail Date March 2017
Chose it because it sailed Sunday to Sunday. This ship is designed well with most of the cabins on one end and entertainment towards the front. Our cabin was on the 9th deck, balcony , enough closet and storage. Bed comfortable ... Read More
Chose it because it sailed Sunday to Sunday. This ship is designed well with most of the cabins on one end and entertainment towards the front. Our cabin was on the 9th deck, balcony , enough closet and storage. Bed comfortable furnishings were functional, a little small. Lots of fun entertainment, games, bands and shows.. Really appriciate that the fish on the carpet, all head to the front of the boat when finding your way to the cabin. Food? No lobster night, anymore. I can not say it was very good compared to Royal Caribbean , celebrity or carnival. The escargot was thrown on a bun covered with brown gravy, ugh Eggs benedict , the chef forgot to put on canadian bacon, etc Suggest they send their chef's on a RC cruise to see how food should be . Also the $7.00 charge for room service???!! not appreciated. . Service, even in the Tzar or Azura was not good either. The freestyle dinning means the waiters do not introduce themselves, don't engage, and appear to not like their jobs. I had 7 people in my family and often the orders were wrong. Getting on and off the boat for excursions was well handled. I probably would not go again because of the food and food service, although I really liked the ship overall. Read Less
Sail Date March 2017
The Norwegian Jewel needs some work, all in all its a fine ship but it needs to go back in the yards for refurbishment. First day out the safe did not work, it was fixed before dinner. Our A/C went haywire the second night out, turned our ... Read More
The Norwegian Jewel needs some work, all in all its a fine ship but it needs to go back in the yards for refurbishment. First day out the safe did not work, it was fixed before dinner. Our A/C went haywire the second night out, turned our cabin into the Yukon, it was fixed the next day but then it went haywire again and now it turned our cabin into the Sahara desert. Very interesting 3 days, then l came down with Bronchitis, went to sick bay, the Doctors and Nurses did an excellent job of diagnosis and treatment. Had an IV, breathing treatments plus tests, was there for about 3 hours. Had to go back next day to see if my temp came down and lungs cleared up, which they did. It was no more expensive then mainland ER`s. My sincere thanks to the Medical staff of the Norwegian Jewel. Other than that it was a wonderful relaxing cruise. We ate 2 nights at the Tzar`s Palace, one at Azura, then specialty dinning at Cagney`s, Le Bistro, Teppanyaki, and Monderno. The specialty restaurants are well worth the added charge, The entertainment was fine , loved the trivia sessions, did not take any tours as this was our 4th trip down the Mexican Riviera. Read Less
Sail Date March 2017
For parents bringing their teens aged 13-17 on this boat, here's a review from the point of view of a teen. I'm a 15 year old girl writing this review because when we booked our Mexican Riviera cruise, I searched the internet ... Read More
For parents bringing their teens aged 13-17 on this boat, here's a review from the point of view of a teen. I'm a 15 year old girl writing this review because when we booked our Mexican Riviera cruise, I searched the internet for anything to do with what my experience as a teen would be like. So, for teens like me wondering what it's like, here you go. I do review all the other stuff about the boat too, so if you're here just for the teen experience, I talk specifically about that under the 7th section. -Embarking: For embarkation, I recommend getting there a little bit early so you can avoid the long lines. We got to the port at around 12:30 and only waited in line for around a half hour, while some of the people I met said it took them over an hour. The masses start arriving about an hour before the gates close, get there before. -Disembarking: At both the port of calls and the final port, disembarking went smoothy. For the port of calls, all you need to get off the boat is you key card, legal documents (like birth certificates and passports) are not needed. Disembarking at the final port, which was San Pedro, was easy as well. -Cabin: My family booked two mini suites right next to each other on deck 11 starboard side near the front staircase. One cabin was for my parents, the other was for me and my siblings, and my older sister's friend. The cabin was about the size of your average hotel room, but it may have been a little bit tight for four teens. When the couch was extended, there wasn't really anywhere to put your suitcases, and three girls trying to share one vanity didn't really work too well. Things I did enjoy about the cabin included the curtain you could pull between the pull out and the two twin beds, which was helpful when my older sister and her friend were taking a nap and they wanted the lights off. The bathroom was a good size too. The shower was the tub-shower combination, which means it was not cramped. There's little shelves to put your stuff on, which helped us stay organized. I really enjoyed when the steward (ours was named Sem, he was a nice guy) put little towel animals in the room when we were out. -Food: I didn't go to any specialty restaurants. I went to the Garden Cafe (the buffet), Tsar's palace, and O'Sheehan's. The Garden Cafe was great. They had practically anything you wanted, including ice cream 24/7. My friends were obsessed with the crepes they serve for desert, but I personally didn't have one. Tsar's palace for breakfast and lunch was the same food as the buffet, but they would serve you, and at dinner it would have it's own menu. My personal favorite thing on their menu was the magma cake, it was amazing. O'Sheehan's, which is the twenty-four hour restaurant, is good for eating with friends. It's complimentary, which means you can go there at two in the morning and eat all you want for free. -Pool: the situation for the pool is that there's one adult one and one kid one, which kinda sucks for teens cause we have to swim in the same pool as the four year olds when we would much rather swim in the adult pool. I only went in the pool once, and I only really sat on the edge and let my feet hang in. The water slide is super slow and not really worth going on. There's five hot tubs on the pool deck, two for kids, two for adults, and one for adult watching their toddlers in the really small kid pool. They keep the kid hot tubs kinda lukewarm, but the adult hot tubs are actually hot. -Staff: The staff on the Jewel is super chill. The first night, they enforce things like the 1AM curfew for minors, but after that, they don't. They don't really care what you're doing as long as it's not dangerous. The ladies that make the crepes are cool, they'll put anything in your crepe. (literally my friend got cake in one) -Entourage + the teen experience: The teen club. Sounds terrifying right? I thought so, but go, you won't regret it. Note that you have to register to get in, they should hand you a paper when you get on the boat. I used Entourage as a place to find people. The first night, everyone goes to meet friends. You might think the other teens will be catty, or rude to you for whatever reason, but that's not what goes down. Everyone on that boat is in the same situation as you, they wanna talk to people so they can find friends. Go up to people, talk to them. Once you meet these people, get their numbers so you guys can find each other. It's a medium sized boat, but it feels a lot bigger when you're trying to find someone. Entourage isn't always open, sometimes it's closed because the little kids are in it, or sometimes it's the youth people's lunch break, so keep that in mind. When Entourage is open, they run activities, but you don't have to participate in them. If you do want to do them, they're often scavenger hunts, so it's helpful to know your way around the boat. Teens form groups on the boats, but they're not like the groups you see at school where everyone's all judgy. On my cruise, there was a really big group (around 20 teens) of mostly guys and a few girls that were always playing some sort of party game, like truth or dare. The group I hung out with was smaller, 12-14 people, which is still pretty big. Sometimes the two groups would combine and we'd play one giant game of truth or dare. In the later days of the trip, we discovered that O'Sheehan's serves mozzarella sticks really late at night, and we ended up getting around 20 orders of mozzarella sticks in one night. We also spent a lot of time hanging out in the hot tub and in the Garden Cafe. I ended up finding a lot of good friends, and it's pretty sad when everyone had to leave. It's been about a month since the cruise, and we still talk on a group chat and sometimes we Skype. Trust me, you'll miss the kids you meet. -Things to Know: you can iMessage without paying. Want chocolate? Write a review to the Hotel Director (you can do this in the atrium on deck 7) you'll get chocolate delivered to your room. -Overall, I had a really good experience on the Norwegian Jewel. The staff was nice, the food was good, and being given the opportunity to meet other teens really upped how I feel about the trip. Read Less
Sail Date March 2017
This was a family cruise and four adults went and got connecting Mini-Suites. The ship was easy to navigate and never felt crowded except in the casino. Food in the MDR was average to good, the buffet was great. Had a waiter who was not ... Read More
This was a family cruise and four adults went and got connecting Mini-Suites. The ship was easy to navigate and never felt crowded except in the casino. Food in the MDR was average to good, the buffet was great. Had a waiter who was not friendly at all in O'Sheehans but we loved the food anyway. Chin Chin we wouldn't recommend. Moderno was amazing, it is a unique dining experience we all loved. Cagney's was also excellent. Our cabin steward Sem was wonderful and was very attentive. Most of the staff were very nice and attentive. Entertainment was really good, especially the funny magician. Embarkation and Debarkation was very easy and pretty fast. Customs was also a breeze, though we thought it odd we went through customs before we got your luggage. We would have loved more time in Cabo but we had a wonderful time and we would do it again! Read Less
Sail Date March 2017
My wife and I have taken 14 cruises together in the last 6 years. We have cruised on Carnival, Princess, Celebrity, RCCL and HAL. This was our first cruise on any NCL ship. We are senior citizens and do not have a lot of extra money but ... Read More
My wife and I have taken 14 cruises together in the last 6 years. We have cruised on Carnival, Princess, Celebrity, RCCL and HAL. This was our first cruise on any NCL ship. We are senior citizens and do not have a lot of extra money but love cruising. We are able to take as many cruises as we do because we budget carefully and shop heavily for the best cruise deals we can possibly find. We will never cruise Regent or Oceania as we would have to make a cruise on one of those lines our one cruise in 3-5 years because of price. I say this because in reviewing our cruises, I always try and compare apples to apples. The cruise lines we have cruised on are what I call mass market cruise lines. I do not expect from them gourmet food or spacious standard staterooms. I expect good to very good food in the complimentary food venues and adequately sized staterooms with adequate storage. The other thing you should know before I proceed with my review of this ship is that when we cruise, the ship itself is our destination. We do not care about ports and do not do excursions. If we could go on a 12-15 day cruise where all the days were sea days, that would be ideal for us. Given these parameters and our biases, I will proceed with my review of the Norwegian Jewel. The Jewel is the smallest ship we have been on to date. No big atrium with glass elevators. A small atrium with no elevators. We had an obstructed oceanview cabin, #8556. Despite the fact that we had more problems on this ship than any other ship we have been on, we enjoyed this cruise as much as any cruise we have been on. We entered the ship on deck 7. Since our cabin was on deck 8, we needed only to go up one floor. We were immediately impressed with the color scheme and decor of the Jewel. Wood paneling and bright but not overwhelming colors throughout. Our cabin was the smallest cabin we have had on any of our cruises with some tight spaces in various parts of the cabin but because of the way it was laid out and decorated, it seemed a little larger than it was. In any case, we made do and got used to it pretty quickly. It proved to be adequate for our needs. Problem #1 occurred when my suitcase arrived. I am very sensitive to heat and overheat easily. If this happens for a prolonged period of time, I get sick. I always have the thermostat turned down to the lowest setting but this has seldom proved adequate. I carry with me a small portable electric fan to aid in keeping me cool. My suitcase arrived with my fan missing and a love note from security telling me it was a prohibited item and would be returned to me at the end of the trip. I had read the list of prohibited items from NCL's website (as I always do before I book with any cruise line) and there was nothing in there even hinting that the fan might be a problem. It listed dangerous or potentially dangerous items and no hair dryers or irons, the standard prohibitions that all cruise lines have. So I went down to guest relations with the letter and explained that I have taken my little $7 fan on every cruise that I have been on so far and no other cruise line has prohibited it. He asked me if I had cruised NCL before. I told him no. he said "well, each cruise line has their own policies". I said that is fine but I checked NCL's prohibited item list and it wasn't on there. He pulled it up on the computer and quickly read through it and could not find any indication that the fan would be banned. I told him I wanted to talk to a ship's officer, the captain if necessary, as this was a medical issue that would endanger my health. If I had any indication ahead of time that I couldn’t have a fan, I would never have booked with NCL, ever! Also, I would have gotten a note from my MD if necessary, but again, there was no indication that this would be a problem. I asked him to tell me how my fan would be considered dangerous by any stretch of the imagination. He asked me to wait while he went in back and talked to someone. When he returned, he now said the fan was confiscated because it had do be checked to make sure it would not damage their electrical system by drawing too much current. They were going to have their electrician check it and if he approved it, it would be returned to me. He added, “we generate our own electricity so we have to be careful”. What? Other cruise ships DON’T generate their own electricity? Do they use the world’s largest extension cord? Whatever. I told him that would be fine. Just have the electrician give the fan the once over (after he is done checking the electric toothbrushes) and return it to me once he okays it, which I had no doubt he would. I pointed out that I have a CPAP machine which they let go through which I was confident drew a heck of a lot more current than the fan. I got the fan back late that night. But this was an unnecessary hassle that could have been avoided and a bad way to start the cruise. Problem #2 – When I went to put valuables in the room safe, to which you enter a 4-digit code, after I entered 3 digits, I encountered an error message. I obviously could not lock the safe as I needed to enter 4 digits. I advised the room steward who notified his supervisor. They sent someone up who repaired it but it continued to have problems locking. It would take anywhere from 4-6 attempts before it would lock. It opened fine. Problem #3 – About 2 hours after we arrived in the room, the toilet stopped working. It would not flush. I reported it to both my room steward and guest services. They had a plumber come up and after about an hour and a half it started working again. The next day it again stopped working at about the same time. Another call to guest services. Plumber again. Fixed after two hours. Third day, no problems. Fourth day, toilet stopped working in the early evening. Told the room steward who said yes, all of our section had stopped working. There was apparently a woman in one of the floors above us who was putting tampons down the toilet in violation of the small sign over the toilet that said not to flush anything but toilet paper. Fifth day, toilet again went out in the early afternoon. Another call to guest services. By this time, I was feeling pretty miffed about the inconvenience. I went down to guest services and remarked that I felt I should be provided some compensation given the frequency of the inconvenience. The guest services representative looked it up in his computer and told me that I had only reported one incident which had occurred that day. I told him, no, I had reported 4 incidents over a 5 day period. He said they had a record of only one reported incident, which was caused by another guest and they could do nothing about what another guest does, so I was not entitled to any compensation. I again said I had called guest services every time. He said it wasn’t in the computer so that was that. The 6th day was OK. The 7th day, night before disembarkation, the toilet went out again in the middle of the night. I called guest services. It was fixed by 3 am. Somebody in guest services must have discovered that I was telling the truth because earlier in the evening I received a call indicating that we would receive an onboard credit for the inconvenience. Problem #4 – Room noise. The noise from the entertainment in the Fyzz lounge on floor 7, below us, was very clear in our room. It sounded like it was coming from next door. We could not only hear all the instruments, but it was so loud we were able to make out the words of the songs they were singing. Additionally, on one morning, we were awakened but a very loud tapping, like someone hammering. This went on for half an hour. On another morning we were awakened by the sound of lifeboats being lowered. Since this was a matter of room location and there were no other rooms available, nothing could be done. Those were the problems. Now for the good stuff. Food – Here is where the Jewel shines. The Norwegian Jewel had one of the largest varieties of food and absolutely the most food accessibility of any ship we have been on, bar none. The food, in my opinion, ranged from good to very good. Cagney’s steakhouse, which we ate at one night, was excellent! If you are a steak person, this is worth the upcharge, although we had 3 specialty restaurants included as a promotion in booking this cruise, so it cost us nothing. We also ate at Le Bistro (very good despite them cooking my filet medium-well when I ordered it medium-rare. I sent it back and they cooked me a new one) and Moderno, also very good. Although there is a $7.95 charge for room service, there is a complimentary 24 hour pub restaurant, O’ Sheehan’s, which quickly became my go to place (loved the fried mozzarella sticks with marinara sauce). It had a limited (although not severely limited) but tasty menu, which frankly, obliterated the need for room service. In addition, there were late snacks, which were really late night meals, available at various venues on the ship depending upon the hour, through midnight. You would never go hungry, despite the hour or your tastes and it was all complimentary – no upcharge. Kudos to NCL for that. RCCL could take a hint. Our last cruise on Anthem, there was nothing decent to eat, except pizza, after 9 pm unless you wanted to pay an upcharge. Complimentary room service on Anthem consisted of two pathetic wraps. The buffet had a wide variety of food, much of it very tasty, but too little available seating for the number of passengers. This was particularly evident on embarkation day for lunch and sea days, particularly at breakfast time. It was impossible to find seats, even at a shared table. People stood like vultures waiting to grab the first available seat of someone leaving. One of NCL’s policies which I do not like is that they prohibit you bringing factory sealed cans of soda pop on board. You must buy from them on board at exorbitant prices or go without soda pop altogether. Their stupid explanation for this is that they are preventing sneaking alcohol on board. Yeah? When was the last time they found somebody sneaking alcohol on board in a factory sealed soda pop can? Maybe, like never. The real explanation is that they want to get more money out of you. In any case, their complimentary food available policy makes up for a lot of ills, soda pop policy among them. Environment – We found the ship’s use of space and décor to our liking. The rich wood paneling, the use of fun colors and the use of available space was well done. We loved eating in Tsar’s dining room, which was gorgeous. The fitness room was well fitted. There are only two small pools and three small hot tubs. The pools were too cold to be of use all but one of the days we were there. The library was one of the best we have seen on a ship. The game room was nicely designed with good game tables. Both had very nice views. Activities - There seemed to be a wide variety of activities in the daily ship paper. I did not go to most of them as my wife and I are readers. We become “cruise potatoes” on cruises. We take cruises for R&R. We like to kick back, relax and read. We find a comfortable place to lounge, read for a while and then change locales and continue reading. We break for eating, napping and shows. Entertainment – In all the cruises we have been on, there were never performers who were not talented. Some had more talent than others, but all had sufficient talent to perform professionally. That being said, there has been entertainment I enjoyed greatly as well as entertainment I did not care for. That is a matter of personal taste. The Jewel had a production show, a comedian, a magician/comedian and a cirque style acrobatic music show in the main theater. There was also a very talented guitarist vocalist in one of the lounges. I enjoyed all of it to one degree or another. I thought that they had a well balanced variety of entertainment. Crew - I found the crew of the Jewel to be unfailingly polite and 99% of them of them to be bend over backwards friendly, even the ones who had to defend policies not of their making and sound like a moron doing it, because they had no choice. Almost every single crew member I came into contact with always had a smile on their face and attitude of they wanted to do anything and everything they could to make this the best vacation I ever had. Hail to the staff!!! They deserve my gratitude for doing their best to correct or help me cope with problems and make my cruise enjoyable. My room steward, Danlito (call me Donny) was outstanding. I couldn’t have asked for better. The problem with the Jewel is not a problem with the Jewel. It is a problem with NCL’s executive and administrative staff who make stupid and aggravating policies that irritate their customers and then put their line staff in the position of having to carry out and defend those policies over which they have no control or authority. If the customer is unhappy, of course it is the poor line staff that gets blamed as the corporate execs in their ivy tower don’t ever have to take the heat or hear the complaints. They just make the rules and collect fat paychecks and benefits. The line staff are just working their butts off and trying to keep their jobs. Despite all the problems, I would cruise the Jewel again in a New York minute but pick a different cabin. We had one of the best times we have had on a cruise and given the difficulties we encountered, that is saying a lot. I gave the Jewel 4 stars instead of 5 because of the problems we encountered, the lack of decent swimming pools, the soda pop policy and the crowded buffet seating. But….there is a lot to like about the Norwegian Jewel. Read Less
Sail Date March 2017
We typically cruise in anything from inside to balconies, and this was our first full suite (Penthouse with large balcony). I thought it would be interesting for the readers to read a compare and contrast in the summary. This cruise was a ... Read More
We typically cruise in anything from inside to balconies, and this was our first full suite (Penthouse with large balcony). I thought it would be interesting for the readers to read a compare and contrast in the summary. This cruise was a seven day Mexican Riviera trip on the Norwegian Jewel, but we had sailed on the Jewel in 2015 on a 19 night Panama Canal Cruise in a balcony cabin. Our last cruise in January 2017 was an inexpensive last minute 4 day Bahamas RCL cruise in a SMALL inside cabin. We traveled with my daughter and SIL and their two children, ages 7 and 10. This was our first time traveling with family and it was wonderful! First, I want to state that I feel privileged just being able to cruise and see many parts of the world while someone else does the cooking and cleaning. Second, the suite life hasn’t spoiled me, and I’m happy to return to an inside if I cruise again. Did I appreciate the suite life? You bet! Embarkation We chose PrimeTime Shuttle for our transportation from LAX to SanPedro. Their private van ($73) costs less than the shared option. I can’t say they were totally efficient, but I would still recommend them. San Pedro doesn’t have a wide assortment of good options for hotels, so we chose the Marriott Doubletree. Their restaurant was just fine for a simple dinner, and they offered some nice early dining options such as a hamburger, fries and a beer for $10. There are not many restaurants in the area. The Doubletree provided a free shuttle to the pier the next morning, and we arrived about 10:30. The USS Iowa was docked right in front of our ship. The Iowa opened at 10:00 and we were anxious to get onboard, so passed on this opportunity. After dropping off our bags with the porter, we went through security and then onto the area for suite guests. The check-in process was very efficient, but there wouldn’t be much waiting for the general check-in if you arrived after 11:00. There were a variety of sandwiches, fruits, cookies, etc. to enjoy while we waited in the special suites area. The concierge came at about 11:30 to walk us to Moderno for lunch. Access to our cabin was available at the same time everyone else had. Summary: Suite passengers receive complimentary food and quicker check-in. My experience with the non-suite waiting area is that the people tend to be more social with strangers. The regular passengers can access the ship at about the same time and can enjoy lunch at either the buffet or the MDR- Tsars. Most ships funnel the regular passengers to the buffet which is often VERY crowded. We always choose the dining room for embarkation lunch. Cabins: We were in a forward Penthouse Suite with Large balcony on the ninth deck. It was decorated very tastefully. We had a very large king size bed with very comfortable pillows. There was a table for two for in-cabin dining and a large desk area with a DVD player. A small couch (could sleep one person) was near the window. There was a very nice makeup area for my use, and the shower/tub was large with nice amenities (lotions, poof, cotton balls, q-tips, etc.) The hair dryer was a nice high power one that stayed on rather than the type in the inside cabins where you have to hold the button continuously. The butler, Ronald, introduced himself and instructed us on how to use the Lavazza coffee/tea machine. There was a pantry filled with glasses, cups, cloth napkins, etc. He brought in a nice flower arrangement and two plates of chocolate covered strawberries (one for us as suite guests and one for Platinum Latitudes) and fresh fruit. Our family was in the adjoining Owner’s Suite which was larger and had Haven privileges. They had two balconies: one forward and one on the side. Their dining table was a bit more formal, and they had a few extra benefits: a pillow menu, cookies, gummy bears and M&M’s on demand. The butler unlocked the access doors between the cabins. We had been cautioned that the forward cabins were on the breezy side, but greatly enjoyed them while at port and while sailing between the ports in Mexico where the weather is warmer. The temps in LA were in the 60’s and even the first day out, the winds and chilly breezes made the regular pool areas not pleasant. Also, the fog horn, if necessary, is obviously located very close to the front near the bridge, and it blasted every five minutes from about 5 AM one morning in Mazatlan. The anchor makes a loud racket in the forward area when the ship has to tender, so that was another morning of a surprise at about 5-6 AM. Summary: The cabin experience was of course significantly different in a Suite. I enjoyed being pampered with all sorts of extras and upgrades. Keep in mind that your gratuities are not only higher in suites, but there are more people to tip: the Butler and Concierge are amongst those not included in the gratuities. Our last cruise was a last minute one on RCL to the Bahamas where the inside cabin was so tiny that if you kept the beds together, one person against the wall had to crawl over the other to get out. There was also a bunk bed above, and it was easy to hit your head on it (yes I did). Fitting more than two people in a tiny inside cabin is only for the super budget conscious and patient and flexible temperaments. The cabin was on deck 2, and strange clunking noises could be heard at various times, and the pillows were worn and flat. The TV was above the head of the bed, which made viewing it in bed ridiculous. That said, the cruise was about $50 per night pp, so it was a great bargain if you could handle the tiny room and inconveniences. The steward also did a great job keeping it cleaned. Our balcony cabin on a previous NCL Jewel cruise was very nice and comfortable with a couch and all the basics we needed for a very nice Panama Canal cruise. The steward was excellent. So, one’s budget and personality type guide the decision to go inside, OV, balcony or suite. As a person with a grateful and non-demanding spirit, I can enjoy any cabin. Main Areas: The Jewel is a very nice and well-maintained ship with great features. The atrium isn’t a stunner like some other ships but is tasteful and more functional. There are many areas to relax in all around the ship. The Great Outdoors is a wonderful place to eat from the buffet and still enjoy the outdoors. Many of NCL’s smaller or newer ships have few places to eat outside, but the great outdoors (aft) and the topsider’s grille on the pool deck offer plenty of nice eating areas. You won’t find these on some of the larger ships. The Spinnaker on the 13th deck is a lovely place to sit and watch for whales/dolphins and the ocean. Entertainment (dancing) and game shows are featured here during the afternoon and evening. The Fizz Lounge is another nice dance floor and features many of the performers. The pools are a good size, and one is adult only. The Haven pool is quite small but a very nice option on days when the weather isn’t cooperating as the roof is retractable. Of course, you need to be in an Owner’s Suite or one of the adjoining Haven area suites to use it. On warm days, the pools look like people soup. The chair hogs come out early like they do on all cruise ships and nothing is done. We removed towels from chairs that were unoccupied for over an hour. Then, you also have the supercharged chair hogs who rotate between their chairs in the sun and the shade. Yikes. Drink Package: All the adults had the drink package. In general, it was observed that the mixed drinks were watered down. The beer, wine, and hard liquors were just fine. Note that you can order a drink up to $15 if you use the UBP. Dining: Complimentary Tsar’s Dining Palace is one of our favorite NCL restaurants. We love the décor, and the service was always good. It pays tribute to the grand Russian palaces. We love to sit in the aft area to watch the wake. My absolute favorite food was the Vietnamese Pho Soup (I’m a soup lover.) Go to Tsars for lunch on the first day to avoid the crowds in the Café. Azura is the other complimentary dining area with a modern décor that has the same menu as Tsars. O’Sheehans is the Irish pub that is available 24 hours. The soup and the corned beef sandwich are great. They offer a special each evening that is posted around the ship. The Jewel has nice seating near the window at this pub. Garden Café is well laid out in stations and has a very nice assortment of foods. Their desserts are often better than the main restaurants, and you can see what you are getting. If it is crowded, remember that you can take your food into LaCucina where you will find seating. Chin-Chin was busy, and we ate there only once on our PC cruise. We were not impressed. The food is similar to any Chinese takeout in the US. Our opinion tends to match many others on CC. The Topsider Grill and luncheon cookouts are available in the afternoon and for an early breakfast. A nice option in good weather. Cover Charge Dining: Teppanyaki is their Japanese Steakhouse. Make your reservations early as the times are more limited. We enjoyed all the foods, and the meat was tender and flavorful. A children’s menu is NOT available here, and kids often don’t eat many of the selections (except our ten-year-old grandson who consumed huge quantities of filet mignon.) This is a very worthwhile experience. Cagneys is their traditional steakhouse and was our favorite. The beef was excellent, and the desserts were amazing. I had the Oreo cheesecake. The service was impeccable. Moderno is their Brazilian steakhouse. The salad bar has some excellent selections, and most of the meat was tender and flavorful. Excellent service. LaCucina was better than many have reported. We both had the Chicken Parmigiana. Not as high quality as Cagney’s, but it was a pleasant option. My grandson reported that my lasagna was much better than at LaCucina although he liked theirs too. LeBistro has been a disappointment on two different cruises. The service was SLOW and a bit confused. My salmon was to be cooked MW but was raw, and my dessert was a glorified applesauce. Now I know that a tatin must mean “sweet applesauce” in French. The manager noticed I wasn’t eating my food and wanted to make things right, but the slow service discouraged me from allowing him to replace the foods. I was pleasant with the servers but disappointed. If I had to do it over again, I would have gone to Cagney’s twice! Suite Breakfasts and Lunches in Moderno, which is only for suites’ passengers were very quiet, and the service was excellent. There are some very nice options (smoked salmon), and we ate in Moderno several times for both meals. Modernos is a great option on disembarkation morning. Summary: The type of dining experience on the Jewel (except at Moderno for breakfast and lunch) isn’t affected by cabin selection. All of the food was very good to excellent (except LeBistro). I can’t understand reviewers who describe the food as “inedible.” The food on RCL’s Majesty of the Seas was definitely a step below the food on the Jewel. I think this is because the standards are overall lower on the 3-4 day Bahama cruises. The food on our other RCL cruises has been of very good quality. I have cruised with four different cruise lines and think the dining experience is more similar than different. Cruises below seven days probably (IMHO) provide a more inferior product. Also, cruises geared to an older and more demanding population have better quality foods (Transatlantics, European and Panama Canal cruises.) NCL does not offer traditional seating which we have come not to prefer. We almost always agree to share a table (which we did one night in Tsars), and it was a very nice experience. The possibility of having tedious tablemates for 14 night+ cruises makes us choose freestyle or MyTimeDining options. Entertainment: Stardust Theatre Entertainment- The singers, dancers, and other entertainers were all very good. I’ve seen some of the shows before, so therefore performances like Band on the Run were repeats for us. We enjoy dancing (swing, waltz, foxtrot, cha-cha, merengue, etc.) and the bands and performers tried to get people on the dance floor, but it just wasn’t happening on this sailing. I think it has to do with so many families and children on the ship. Much to our amusement, we became “the dancers.” People would stop us during the day on the ship and compliment us on our dancing. That was more of a statement on the lack of quality dancers on the ship if anyone considered us as “the dancers.” The show band, led by Larry was our favorite source for entertainment. The other groups (Souled Out, Tropical Four) were very good. Rockaway Duo…not so much. A Mariachi Band came onboard while we were in Puerto Vallarta and that was great entertainment for about three hours at the pool area. The singers and dancers and the acrobatic performers were excellent. The parties were pretty pathetic and lacked energy, and The White Hot Party was a dud. The cruise director’s staff was dancing but didn’t spark much energy from the passengers. Pedro, the cruise director, was probably my least favorite cruise director with whom we have sailed. Ian Bagswell had just left, and he is fantastic, so I was already disappointed. Pedro was pleasant but not very noticeable and rarely introduced a show in the Stardust. We reserved the Karaoke room (three available) in the Fizz lounge, and that was fun, but my daughter thought the list was outdated. You need to make reservations, and they are only open at night. Summary: The entertainment and activities were often geared to families, which is appropriate since there were many children onboard. The ship at “full capacity” is about 2,400, but this sailing had over 2,900 passengers, making it busier and slightly more crowded. The spring break kids were all well behaved, though. There were few college age people onboard. Crew and Officers The captain, Pelle Fredricksson was very pleasant, as was Steve Jacobsen, the head of the hotel dept. We met the officers at the Suites party in the Haven. Most of the staff around the ship were very nice and hard working. I encountered only one grumpy cabin steward (not ours) that we passed quite often on deck 9 and it was obvious that he didn’t like to say hello to anyone. All the waiters and servers were efficient and very friendly. Summary: We have been on about 13 cruises and only had one ship experience (Holland Westerdam) were the crew wasn’t up to par. We must choose happy, well-run ships. Cabin status doesn’t seem to matter when it comes to the efficiency and happiness of the crew. Platinum Latitudes We just achieved platinum status, and so enjoyed a few nice upgrades. There was a bottle of sparkling wine and two large bottles of water. We also received a small brochure that had the coupons for the free bag of laundry and the two complimentary dinners. Since we also had the UDP, we selected LeBistro (where we received another bottle of wine) and LaCucina. Another very nice experience was the ship tour offered to Platinum Latitudes. We were taken to the laundry area (huge enterprise!), the kitchens (the soup area was most impressive) and the dressing room area for the dancers. Really an interesting experience. Internet: We had the internet package included as a benefit with Free At Sea, and it worked well most of the time. Early morning and late day provide the fastest connections. Most of the adults we traveled with had purchased the I-Concierge app (install it at home), and it was a little tricky to get used to. It didn’t work at times and totally failed for about 48 hours. The internet manager told me the internet was down, and he even used my phone to check the status- not working. Summary: The internet was complimentary with our package, but I also realize many folks can’t do without, so it was a bonus. We didn’t use the IConcierge app as much as we thought we would. Excursions: Our family of six experienced three different excursions. Las Calitas private island (Puerto Vallarta)- The family was impressed with the well-run experience. Even the travel time by boat was informative and entertaining. The highlight was swimming with sea lions, but there is so much to do and only three hours on the island. The experience received an A+. Near the dock, we also stopped at the Market. There is a mall, Walmart and Sam’s Club, Hospital, etc. right across from the ship. Mazatlan Historic Walking Tour (ship tour) We took vans to the first stop at the Cathedral and visited other interesting sites including the opera house, cliff divers, “Aztec dancers,” etc. Of course, we had to “visit” the tour guide’s favorite shops. Lots of people to tip on this experience… Lots of walking. Cabo San Lucas- Our favorite port stop. Clean and relatively safe. The family did the dolphin swim which we were allowed to watch and photograph (not up close, though). They “rode” the dolphin easy- on its belly, more adventurous- holding the fin and then for the brave- going underwater with the dolphin and getting projected out of the water. Wow! They also gave this an A+. Cabo is a great port to walk around, buy souvenirs, etc. We visited our first “Farmacia” which would require you to do a little research online to know what you are doing. Summary: Excursion experiences are not affected by room category. We usually do private excursions not associated with the ship, but the LasCalitas day was sold out privately and only available through the ship. Note: it was sold out once we were on board, so book this early! We also had a $50 excursion credit for each port, so that motivated everyone to use the ship’s tours. Debarkation was a bit of a disappointment. We had read that the Owner’s Suite (which is H3) had concierge assistance and we even received special instructions to go to Chin Chin’s for help off the ship. This was NO help at all. The concierge had left the ship as she had finished her contract and was going home, so her assistant just showed us off the ship (easy to do on your own.) We were given the option of standing in a long line to take the elevator or the escalator. We were on our own with the hordes of people in line going through customs. After we had made it through customs, I saw a staff member who had just helped another person skip the line and asked her what the policy was. She said you had to be a cabin physically in the Haven, not one of the Haven cabins on other parts of the ship. I also asked about the policy on cruise critic, and learned the concierge “walk off” appears to vary with the ship and port. We found PrimeTime Shuttle to the right of the dock and waited maybe ten mins for our private van. We witnessed the manager trying to rip off a walk up customer with an outrageous price ($50 pp). Fortunately, this man had done his homework, and the driver then offered him a very appealing rate. If you are going to a hotel, it costs $20 more. Part of our group was going to a hotel on Century Blvd. We continued to the airport and picked up the Thrifty shuttle to go to their off-airport facility. The rental facility was right across the street from where our daughter and her family were left off. If I had known that, we could have saved 30 minutes. Thrifty was very efficient. We would be very happy to sail on the Jewel again. Like some of its sister ships, the Jewel offers most features that you would expect or desire. The Jewel class ships are our favorite class in the NCL fleet. Read Less
Sail Date March 2017
We came from Las Vegas and chose this cruise because we didn't have to travel far. We arrived at the pier early (about 10:00) and were sent into checkin right away. I was a little apprehensive about having only a porthole but the ... Read More
We came from Las Vegas and chose this cruise because we didn't have to travel far. We arrived at the pier early (about 10:00) and were sent into checkin right away. I was a little apprehensive about having only a porthole but the cabin was light and very comfortable. We had the all inclusive drink package and free gratuities. I bought the 100 minute internet and although it was a little slow, I didn't use it all. Thanks to the Roll call, we met a number of fellow cruise critic cruisers on our first day at sea. We did a "funny hat" pub crawl and had friends for the rest of the cruise. We thought all the entertainment was very good. Iain is the best cruise director! We loved the game shows and karaoke. We also enjoyed the outdoor BBQ by the pool. We did not like O'Sheehans. We tried it twice, once for dinner and another time just for snacks. We felt the wait staff in there were rude or uncaring and the food was bland or inedible. We were told by a friend not to try chin chin. We went on the Stone Beach getaway at Mazatlan and thoroughly enjoyed it. It included horse back riding or a horse drawn cart, lunch and a free bar. We did the two bay snorkelling tour in Cabo and enjoyed it except the water was very cold. In PV we booked a private zip line tour which was very good. We opted to walk off with our luggage as we had an early flight from LGB (10:55). The line up moved quickly and we were through customs, into our Uber and to the airport in good time. Read Less
Sail Date March 2017
As usual a little late with this review, but, better late than never!! Like any cruise, everyone’s opinions and experiences are different, which is what makes the Cruise Critic reviews so interesting. This was our 7th NCL cruise. ... Read More
As usual a little late with this review, but, better late than never!! Like any cruise, everyone’s opinions and experiences are different, which is what makes the Cruise Critic reviews so interesting. This was our 7th NCL cruise. Panama Canal had been on my bucket list for a very long time, so I was very excited to finally be going. We booked this cruise 9 months before departure and did a fair amount of research/recommendations beforehand. All the ports were places/countries which we hadn’t visited previously. Pre Cruise We decided to spend 3 nights in Miami. First visit and we opted for a boutique hotel in South Beach. Great fun experience and we also used the hop on hop off bus to tour all the areas of Miami. Embarkation We were fortunate to have VIP status for this cruise which made the check in and embarkation process very easy. Looking round the embarkation hall there seemed to be some lines but didn’t hear anyone complain about the time it took to board. Sail Away Party Worth the time it took for me to organise it. Although difficult to know exactly how many people were there (most did wear red) it was very nice to have the opportunity to meet up with some of the Cruise Critic members before the Meet & Greet. Meet & Greet The Meet & Greet was not as well attended as it could have been. I find it annoying that people sign up and then don’t turn up. The ship caters refreshments according to the number of people that the Cruise Critic organisers give. Maybe something to think about before you sign up next time!! There was a very good turn out by the senior crew members who came to meet and talk to us. Their presence was appreciated and those who attended had a very enjoyable time. Casino Good size casino with plenty of tables and slots. Bonus for me was that it actually wasn’t too smoky!! Shopping Probably the most boring I’ve seen on any cruise ship to date. Cabin Mid ship balcony – deck 9. Comfortable bed, spacious and kept really clean and well serviced by our cabin steward Clariza. (She got a Hero report from me!) Never had to ask for anything more than the first time and the cabin was always ready by the time we went back to it. She got to know our routine very quickly! Plenty of storage space and even the bathroom wasn’t too bad. Would be nice to have a bit bigger table on the balcony and it’s time that the ship went interactive on the television system. Crew Members The majority of crew members were happy, smiling, helpful and very friendly. (Always the odd exception!) With the majority of tips prepaid or added automatically, there’s not that tendency to ‘overwork’ the tips!. However, we still tend to give a little extra to those that deserve it. Food Overall, there was plenty of food available on the ship at all times! We had the ultimate beverage package which worked very well. We were able to try the new Main dining room menus that started the week we boarded. We found these menus very good. 15 day rotation, so always something different each evening. Plenty of choice, good size portions, favourites kept on the starters menu in addition the daily ‘Classic Entrées’ and the changing daily Featured Entrées dishes. All the food was good quality, nicely presented and the hot dishes were hot! Not bad desserts too. I was sorry to see the 3 ‘a la carte’ items on the menu have been removed as I personally thought that that was a great idea for those that wanted something different without needing to go to a speciality restaurant. Perfect for families. Both main dining rooms were very nice but overall we much preferred the Tsar’s Palace. Well spaced tables and good wait staff. Didn’t eat in the buffet very often but what we did have was fine and there were certainly choices to suit everyone. The design is good with island stations for a lot of the food. Like most buffet areas, there is never enough seating and at busy times that often meant food going cold whilst you tried to find seating or having to take it in turns to get your food. Ate several times in both O’Sheehan’s and Chin Chin restaurants and thought the food was good in both of them. Particularly enjoyed having a complementary Asian Restaurant. Moderno (VIP) The Suit/VIP guests get to use this restaurant exclusively for breakfast & lunch. Initially very poor service here although this was quickly remedied by management after complaints were made. The quality of the food is very good but the menus remained exactly the same for the entire 15 days. I would also add that these limited menus have not changed for at least the last 5 years!! If you want to eat lunch there every day it’s quite a challenge! Speciality We had 2 speciality dinners included as platinum latitudes members. We chose the Bistro and Moderno. Have to say that these were the worst two meals, regarding food and service, that we had during the entire cruise!! Inclusive dining packages may well be part of the reason for this drop in standards?? Entertainment/Activities Some shows were better than others but again that’s down to personal taste. We particularly enjoyed Jeri Sager, The Le Cirque Bijou and The Souled Out Band. There was music and dance provided for everyone and of course my favourite ‘The White Hot Party’! Ian is a really good cruise director. Always around and very friendly and approachable. He also has a good team. Plenty of dance classes, lessons, trivia, bingo, exhibitions, lectures, poolside dance parties, etc. so there was always something you could do. However, I never did work out why the Fyzz lounge was always so cold! Ports of Call Ports of call were Cartagena, Columbia – Puntarenas, Costa Rica – Corinto, Nicaragua - Puerto Quetzal, Guatemala ,- Acapulco, México and Cabo San Lucas, México. All new places for us and we really enjoyed all the excursions we took. (some NCL, some private). Particular bests for me were Antigua and the Cliff Divers in Acapulco. Panama Canal This day more than lived up to expectations! Don’t want to say too much as it’s something you want to experience firsthand. However the ship did a really good job of making it a great day with various events. Very interesting documentary film a couple of days before and live commentary during the transit. Disembarkation Disembarkation was not as bad as I feared but still quite a long line for US Immigration but it did move at a reasonable rate (at least when we disembarked at 9.30am!). Post Cruise We stayed overnight in LA and then flew to Orlando for 4 nights. Visited Epcot and Kennedy Space Centre, both of which were brilliant! Overall we had a really great holiday and NCL remains a favourite cruise line for us as it really suits our life style very well. Additional thanks to Claus for his time and to our Concierge Virginia. And, of course, to the very approachable Captain Pelle Fredriksson for such a wonderful smooth sailing. Now looking forward to researching for a new adventure in the not too distant future! Read Less
Sail Date February 2017
We chose this particular itinerary because of the unusual ports of call, especially Central America. This did not disappoint in the least. However, the NCL experience could have been better. First of all, embarkation was complete chaos ... Read More
We chose this particular itinerary because of the unusual ports of call, especially Central America. This did not disappoint in the least. However, the NCL experience could have been better. First of all, embarkation was complete chaos and very disorganized. Long lines and half-way into our wait, quite a number of agents just "disappeared" making the wait even longer. No system at all. Maybe they should follow another cruise line by having staggered check-in times depending what deck you are booked on. The ship itself was very disappointing. Did not realize it had no open atrium, so it felt very enclosed. I didn't like that most of the bars were next to each other in a long line. No special area to go to. There wasn't a small cafe where you could get light snacks such as sandwiches, cookies and coffee which I definitely missed. Although I liked the choice of dining when we chose to, I did not like the "freestyle" experience seeing tattered t-shirts, shorts, beach sandals being worn by some of the passengers in the dining rooms in the evening. This especially so in the Azura Dining Room. I think there should be some sort of dress code in the evenings. Casual dress should be worn for the buffet only in the evenings. As such, I didn't wear a second evening dress as most people didn't even bother. I think it is nice to see ALL passengers dressed for formal nights. No shrimp cocktail was served in main dining rooms, only once on the buffet that we noticed. Small coffee cups in dining room too, why??? The entertainment was excellent as was the cruise director, but do not think I will travel NCL in the future, unfortunately. Read Less
Sail Date February 2017
We chose this cruise because my brother pics all our cruises and I just trust his choices..lol. I have been traveling with Norwegian for 4 years now and it is amazing. So spoiled by the time i get home,have a hard time adjusting. We had ... Read More
We chose this cruise because my brother pics all our cruises and I just trust his choices..lol. I have been traveling with Norwegian for 4 years now and it is amazing. So spoiled by the time i get home,have a hard time adjusting. We had the most wonderful crew, but our waiter was one of the most pleasing people i have ever met. Word of warning...on this ship and a few others. The pull out bed is as hard as a rock, so it would be fine for kids, but not adults. Even though it was so hard our room steward brought extra padding and blankets to make it a softer experience..Thanks to all the crew and we will be back traveling with you next and forever..I know i should quit smoking, but if i choose not to i may have quit going, because i see Norwegian is sending surveys out asking if you would cruise if it was no smoking. Im done if they do..cancel the food for heavy people..they wont be going either then.. Read Less
Sail Date February 2017
Going through the canal was an interesting experience. Hard to believe they have been using them for over 100 years and still working like clockwork. The film about the building of the canal was very enlightening. Colombia, Costa Rica, ... Read More
Going through the canal was an interesting experience. Hard to believe they have been using them for over 100 years and still working like clockwork. The film about the building of the canal was very enlightening. Colombia, Costa Rica, Nicaragua and Guatemala were all different and we enjoyed our excursions in each port. Catamaran and walled city in Cartagena was a hilite for me. The coffee plantation in Costa Rica a close second and I don't even drink coffee. We had been to Acapulco and Cabo before, so enjoyed returning! The staff is amazing, always smiles, good mornings, etc. Especially want to mention the washy washy staff, who played guitar and sang us into our breakfast and lunch each day with smiles and squirts of hand sanitizer. The entertainment was amazing and varied. Jeri Sager has a truly great voice, thoroughly enjoyed Jean Pierre's magical comedy. Chris Pendleton is truly funny, David Naster was good. The hilite for me were the performances by the Russian aerialist duo and Le Cirque Bijou where the jewel cast of singers and dancers joined in for a cirque du soleil like performance. Read Less
Sail Date February 2017
We wanted to experience a full transit of the canal and booked this trip with friends. We had a great time and the canal experience was unforgettable in every way. The ship is beautiful and the staff was very good. NCL has some ... Read More
We wanted to experience a full transit of the canal and booked this trip with friends. We had a great time and the canal experience was unforgettable in every way. The ship is beautiful and the staff was very good. NCL has some opportunities available to improve on management of large numbers of people (embarkation and tender days were not the best for managing the flow of people). The shows were very good.We enjoyed all of the ports (we book private tours in ports and have always been satisfied with them!). The weather was good but hot. The food in the buffet and the restaurants was very good (the buffet was not always the hottest food but far from cold and very enjoyable). The one small "hiccup" we had with bar service was handled very professionally and we were very satisfied. All-in-all an excellent two weeks. We have always enjoyed our NCL cruises. Read Less
Sail Date February 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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