623 Norwegian Jewel Cruise Reviews

We are frequent cruisers (more than 50), so many of our cruises are last minute and just getaway vacations. This was the case on the Jewel. That said, it was our first cruise on this ship and we were pleasantly surprised. Many reviews ... Read More
We are frequent cruisers (more than 50), so many of our cruises are last minute and just getaway vacations. This was the case on the Jewel. That said, it was our first cruise on this ship and we were pleasantly surprised. Many reviews question the food and/or service, but we found both to be more than satisfying. We had most of our meals in Tsar's Palace (one of the main complimentary dining rooms). With only one exception (the first night), we found the food to be very nice. Certainly not gourmet, but well prepared. We found comfort food and interesting new choices. We also took a galley tour and head chef, Patrick, was very gracious and explained the entire food prep process. He was kind enough to come to our table the last night to give me a recipe for napoleons, that I had inquired about. We also dined in two specialty dining rooms, Le Bistro, which is a favorite of ours, and La Cucina, their Italian restaurant. Le Bistro continues to shine; their four mushroom soup is exquisite. Salmon in that restaurant is exceptional. We have dined in this restaurant on many ships and have never been disappointed. La Cucina was also very good, but I find Italian food more comfort than gourmet. I still love it, but it's generally not awe inspiring. The buffet was actually very nice on this ship. Lots of different stations, always a bar-b-que and outdoor grill and an aft outside area. The selections were very good and soft serve ice cream machines were available in several spots - important for those with kids. Service was very good in all the dining venues. The staff on board seemed to be very friendly and accommodating, something that is hit or miss on most cruises. It may be because the Captain was the most friendly and communicative captain we have ever sailed with. Captain Pelle seemed to be everywhere and willing to engage with passengers at every opportunity. As most do, he was at the welcome show, the farewell show and at some "meet and greets". But, he was also at the dance party and danced with several passengers. He appeared on the dock at Victoria to provide pictures; he was friendly, funny and available. We had a medical emergency on our sail from Skagway to Victoria that required a detour to Prince Rupert to evacuate a passenger. The captain and staff communicated with us through the entire ordeal. The detour changed our arrival in Victoria from 2:30 p.m. to 8:00 p.m. The original schedule provided the Victoria stop was 2:30 - 9:30 p.m. Obviously most shore excursions were cancelled and we wondered if we would have ANY time in Victoria (a favorite stop). The Captain arranged an extension for our time there and we left at 12:30 a.m. That allowed those who had not been to Victoria to see the city at night and experience the beautiful sights in town. Some small shops remained open and, of course, the pubs were available. The production company aboard this cruise was exceptionally talented. The shows were heavily infused with "Cirque" type performances. You expect good singers and dancers, but many did double duty as flyers, acrobats and bungee artists. Jocko and Marie were special performers who did strength moves, gymnastic balance and flyer acts that truly amazed. Some of the production singers and dancers did separate shows and they were all fantastic. The Cruise Director, Richard Matic was very good! We have sailed with him before and he has grown into his role very well. He also seemed to be everywhere. There were not many children on board, but those that were seemed to be having a great time. They have a children's program and several areas just for them. We did not do any shore excursions this trip, but on previous cruises we have taken the tram to Mt Roberts in Juneau, zip-lined in Ketchikan, rode the White Horse Pass train in Skagway and can recommend all of them. Generally you can buy them cheaper off ship, but you must do what makes you comfortable. Both embarkation and debarkation went swiftly, but we are platinum members, so we get priority in both areas. However, there did not seem to be an issues and people were able to board or debark fairly smoothly. Read Less
Sail Date August 2017
Norwegian was recommended to me by a friend who had sailed with them over 6 years ago. This was my first cruise ever. Alaska is incredible. Highly recommend getting a cabin with a balcony. The cruise ship was very good and I had the ... Read More
Norwegian was recommended to me by a friend who had sailed with them over 6 years ago. This was my first cruise ever. Alaska is incredible. Highly recommend getting a cabin with a balcony. The cruise ship was very good and I had the best sleep I have had in ages. The critics are correct however, the food is not up to standard. Wish the cruise line would have less variety on the menus and concentrate on quality. As an example, NEVER put Eggs Benedict as a choice in a buffet, it becomes disgusting cold glop stuff. Buffet area is crowded and busy. We did meet some nice fellow travelers there, as we had to share tables quite often. Specialty dining, we only went to two and I recommend Moderno if you love well prepared meat. Drinks were expensive, beer is $6.95 a bottle. The staff were very good and I loved how informal and friendly the captain was(Captain P. Erickson). Went to a few of the main events in the theatre and they were good, not 'oh, my lord,wow that was amazing!', but good. The cabin was wonderful, comfortable and clean. The balcony was well worth the extra cost and is probably the reason why my husband and I did not participate in the many activities offered onboard. We spent a lot of time on the balcony watching distant whales, orcas and the most amazing scenery. Read Less
Sail Date August 2017
Chose NCL because of pricing and extras including dining and drink packages. Friendly staff and passengers. Great vibe on ship. Ship was clean and easy to get around once you're oriented. Cabin was clean and comfortable but seriously ... Read More
Chose NCL because of pricing and extras including dining and drink packages. Friendly staff and passengers. Great vibe on ship. Ship was clean and easy to get around once you're oriented. Cabin was clean and comfortable but seriously in need of a refresh. Dining was OK going from terrible service and food in Tsar's to very good food and better service in Cagney's and Le Bistro. We generally found the wait staff in the restaurants to be too pushy and impatient, like they wanted you to be ready to order within moments of sitting down. We learned to push back. Staff and bartenders in the lounges were friendly and very good at mixing cocktails. Enjoyed the Magician and the Acrobats in the theater and the bands in the Spinnaker Lounge. Only took one excursion, Misty Fjords, and it was wonderful with incredible scenery. Wife spent 2 half days in the spa and loved it. We found the ports have become over commercialized since our last visit several years ago. Too many tacky jewelry stores. Might cruise NCL again if the circumstances are right. Read Less
Sail Date August 2017
I traveled with my 3 grandsons.Chose NCL because of the departure dates. We were locked into cruising on only 2 dates because they had to return to college. The ship & service was very good. Our cabin steward was fantastic. The shore ... Read More
I traveled with my 3 grandsons.Chose NCL because of the departure dates. We were locked into cruising on only 2 dates because they had to return to college. The ship & service was very good. Our cabin steward was fantastic. The shore excursions,mainly the kayaking were very good. The food was good.Entertainment was fair.There were not very interesting activities on board for any of us. There was only one lecture on Alaska, which was very boring. I have been on 4 other cruise lines,which offered a lecture on every port & explained each excursion that was offered.It was very boring on the days at sea. I also had very bad customer service. My travel agent was told 3 times that our cabin had 4 beds, which was essential for us. WE did not have 4 beds. We found out about this before the cruise & they would not do anything for us. They gave us $50.00 on board credit, which was a joke.Very, very bad customer service.Thank goodness for our wonderful cabin steward, who did his best to make us comfortable. Read Less
Sail Date August 2017
For background, we have cruised Disney, Royal Caribbean and most recently the NCL Getaway all Caribbean destinations so we were excited to try Alaska. We are generally easy to please people, we go with the flow.My expectations were not ... Read More
For background, we have cruised Disney, Royal Caribbean and most recently the NCL Getaway all Caribbean destinations so we were excited to try Alaska. We are generally easy to please people, we go with the flow.My expectations were not high for the Jewel based on some of the reviews, but we had a great deal and went with it. The fact that we had fabulous weather helped, not a drop of rain on our whole Alaska trip! Everyone said that was highly unusual. Pre-Cruise: We flew in the night before, stayed at The Roosevelt Hotel and decided to explore Seattle the morning of the cruise. We liked Seattle a lot, we mostly spent our time in the Pike’s Market area. We had a fantastic salmon/avocado/egg/cheese breakfast sandwich at the Rub With Love Shack. We then walked back to the hotel and took Uber to the cruise port around 12:30pm. Embarkation: I didn’t print enough luggage tags so we paid a porter to get us a couple tags and take our luggage away, very much worth the $5-10 to avoid the lines. Once inside there was no wait at the Casino At Sea line or Lattitudes line. We checked in and got right on board. Room: The ship is older but it was surprisingly clean and kept up well, and I loved the “Jewel tone” colors. The only exception would be the carpet in our stateroom, it was pretty worn. I know the ship is scheduled for a dry dock, so hopefully this will be part of it. We had an inside room for the first time, besides not knowing if it’s day or night it wasn’t bad. We would do it again. There was a lot of storage and the bathroom shower was a decent size. The legroom by the toilet was a bit tight and we aren’t big people. Our room steward Paola was great, she came twice a day always with a smile and kept us stocked with towels. Not having enough towels is our one pet peeve, but we had plenty of towels the whole trip so we were happy. We are easy to please. She also cleaned the bathroom with bleach, loved that as well. Like other NCL ships, the TV programming isn’t the best, not many choices. However they do have 2 movie channels for free which play some new movies (Beauty and The Beast, Kong: Skull Island). We brought along some of those battery tea lights from the Dollar Store, this was a good idea for a nightlight. We also bring those magnetic hooks for hanging things. Pool Deck: This was a huge improvement over The Getaway ship. There were 2 good sized pools plus a smaller kids area. They never seemed overly crowded and the pool deck was fun without the obnoxious games or drunk people. There is only 1 waterslide which was for small kids though, nothing for older kids. This was fine with me since I wasn’t traveling with kids, but if I was I’m not sure I would take this ship. There didn’t seem to be too much for them to do. Food and Drink: I was also surprised here. We liked the food at the buffet especially the Indian food and salmon choices. My hubby is Indian so we were able to get our fix of Indian food during the entire cruise. They also had a nice Mexican night which we enjoyed. We ate at Tzar dining room mostly since we didn’t like Azure, ceilings were very low and it was darkish, we prefer open and airy. Service was always good and attentive, they are quick to take your plate no matter where we were. Food always came out warm, we didn’t have cold food like others have posted. I think I ate different types of fish every night, it was delicious. A few times they brought out the big charcoal grills onto the pool deck for BBQs, we saw salmon, chicken, beef and pork. We didn’t see this on the Getaway. The layout of the buffet was better as well, I didn’t like the big horseshoe shape of the buffet on Getaway. At the back of the buffet is a nice outdoor area to sit and eat with a beautiful view. We thought the desserts were also better on this ship (especially on the buffet), not sure why though. This time we took the drink package and certainly used it and got our money worth. I found that drinks such as martinis or rocks drinks were much stronger then the fruity drinks. I never got the drink of the day, often they came out of a pre made mix. Employees: Here is really where the Jewel shined. Everyone had a smile, I think the tone was set by Captain Pelle. He was very personable, we often saw him out and about talking with people, taking pictures, joking, and even greeted us getting back on the ship once. I haven’t really seen that on other ships but I have limited experience. The cruise director Richard was great, always out and about as well, very energetic and fun. Always someone to take your drink orders. Shows: We caught the Cirque show, one other “dance” type show, and the Tina Turner show. We liked them all. You would think Tina was with you! I don’t usually do the comedy or magic shows so we skipped those. Activities: From what I remember we watched ice carving, fruit carving, officer and captain Q&A, entertainment crew Q&A. Those are the types of things I like, we skipped bingo, deal or no deal, game shows. We had Thermal Spa passes and this was divine! The spa is old, still has the 80s seafoam green motif going on and is a little worn. I hope this will be revamped during dry dock. But anyway, there is a steam room (scent didn’t work in womens), sauna, cold pool, hot tubs, relaxation areas. Those heated loungers made me fall asleep. On the first day we were the only ones in there. I heard they didn’t sell a lot of passes so it was never crowded. We often found ourselves heading to the Spinnaker lounge to sit on these comfy chairs and watch the ocean with its panoramic view. It had a great vantage point with glass all around. We saw some whales, a seal, and (I think) pod of dolphins swimming by. There were a few nights we were so tired from being out all day that we went to bed pretty early so we wouldn’t be dead getting up early the next morning. We are not generally early morning people. Ports: Ketchikan: We took an early bus up to Totem Bight. This was much smaller and not much of a “hike” as I had hoped but it was pretty. We then had to decide between Rainbird trail and Creek St/downtown. We opted for Creek St/downtown. We only saw maybe 10 salmon in the creek, but did see eagles. We enjoyed all the shops and general atmosphere of the place. Things were cheaper here, the Glacier soap was less here than in Juneau. Juneau: We bugged out early again ~7:30 and took a taxi straight to Mendenhall glacier. It was nice to get there a little before the tours. Saw a bear with 2 cubs on the roadside. We saw many more red salmon in the stream there and more eagles. Hiked down to Nugget Falls which was fabulous! We ended up taking the blue bus back and walked around town for a bit. We then boarded the small boat tour for Endicott Arm and Daws glacier. We got pretty close to the glacier and saw some calving. This was a great day for us but we were pooped after all that. Skagway: We took the Dyea Dave tour to the Emerald Lake. This was very enjoyable, stopped at waterfalls, a small desert, and again saw a bear with 3 cubs on the road. We had to drop people at the train on the way back and it was late, so this ate up some of our shopping time in town. The guide was great and knowledgable about the area. Victoria: We got off the ship and took a Pedi-Cab tour for 2.5 hours. It was really good, we saw lots of beautiful gardens at Beacon Hill Park, fed a peacock, and got lots of history from the guide. We had plenty of time to explore downtown and Fishermans Wharf. We wanted to do Butchart Gardens but then we wouldn’t have much time for anything else. We were happy with the gardens at Beacon Hill though. We took a nice walk back to the ship. Disembarkment: We had an early flight (11:00am) so we lined up for early walk off at 7:15. The line started moving at 7:53 and off we went. We heard some yelling up front, I think people were trying to squeeze in the line from the atrium area. Security came and took care of that, some people were in line a long time and were not having any of that nonsense. We took Lyft to the airport which was very quick. Checking into Jetblue was easy, no line. Security lines were a bit long, it took about 25 minutes to get through but we still had plenty of time to spare before our uneventful flight back home. Read Less
Sail Date July 2017
There was a large group of us who decided to go to Alaska in July, 2017. We choose the Jewel for two reason, price and drink package. Our travel agent worked with NCL and got us all in the same cabin areas. This was my second time on ... Read More
There was a large group of us who decided to go to Alaska in July, 2017. We choose the Jewel for two reason, price and drink package. Our travel agent worked with NCL and got us all in the same cabin areas. This was my second time on NCL - did the Pride of America in Hawaii in February 2016. The Jewel is a smaller ship but it never made you feel that way. Food: the food was delicious! The Garden Cafe was always busy but there was plenty of seating and plenty of a variety of food. A few of us chose to eat at some of the specialty restaurants - Cagney’s - HIGHLY RECOMMEND, Le Bistro - was good, Maderno - very good, La Cucina, Italian was also very good. We ate several times in the main dining rooms for breakfast and a few dinners. Always great food and good service. Cabin: Room 5530 – large ocean view window. Our room had plenty of storage places and the bed was very comfortable. The bathroom was nice, because it had three separate areas and plenty of room. It was located close to the elevators and you did not hear any noise from the hallway. The only issue that I had was our cabin steward was not the greatest. Our room was always kept up but he never gave us drinking glasses, filled our ice bucket with water, sometimes would forgot some of our towels. He would smile at us when we would see him, but I don’t think he understood English. Boarding and Disembarking from ship: We left from Seattle and I would say it was the easiest boarding and disembarking that I have ever had. We have cruised at least 15 other cruises and this was the best. We were allowed on the ship around 11:00 am and our rooms were ready by 1:00 with luggage shortly following us getting into our room. Disembarking was a breeze. We filled out some paperwork that let the cruise ship take our luggage on the last night of the cruise and we never saw it again until our destination airport. One thing – YOU MUST TURN IN YOUR PAPERWORK by the time they state on the paper. We had a few in our group that tried to turn in their paperwork an hour later than the scheduled time and they were turned away. Entertainment: The singer/dancers on the ship were good. Kept you entertained but the stage and props were a little weak. They had a comedian Rodney Laney who was really funny BUT the highlight of the entertainment was the magician/comedian, Jean-Pierre Parent. His magic was unbelievable and he was very funny. There were lots of places around the ship that had wonderful bands, signers and music. also, the cruise director never sat down – he was all over the ship with a warm smile, day, afternoon or evening. He and the captain even said good bye when we were leaving the ship. Ports of Call: Ketchikan – beautiful town with lots of things to do and see. We took a seaplane out to the Misty Fjords and it was just unbelievable! Would highly recommend doing this tour. Juneau – arrived in Juneau with some fog and light rain. Our tour – helicopter/dog sled on Mendenhall Glacier was cancelled. I was disappointed but can’t help the weather. We decided to go on the whale/wildlife tour, which was good and saw lots of whales. Cruised past the Sawyer Glacier and the captain got us a close as possible. It was beautiful what a beautiful blue color the glacier and ice chunks were. Skagway – was a quaint town with a real western feel. We took the White Pass Scenic Railway and it was just breathtaking. This is a must see and do. Victoria, BC – Beautiful town with gorgeous flowers. Did some the tourist sites, Empress Hotel, walked up to China Town, stopped by the Fisherman’s Pier. Nice town to visit for a few hours. My recommendations, if you want a good cruise with great ports at a reasonable price, do this ship. You will not be disappointed. Read Less
Sail Date July 2017
We just returned from our Alaskan cruise aboard the Norwegian Jewel. We had a group of 10 in 3 rooms. One room was a suite, one a mini suite and one a balcony room. We were very pleased with our cruise. The shore excursions were all ... Read More
We just returned from our Alaskan cruise aboard the Norwegian Jewel. We had a group of 10 in 3 rooms. One room was a suite, one a mini suite and one a balcony room. We were very pleased with our cruise. The shore excursions were all incredible. The scenery and itinerary were fantastic. The only things that could use a bit improvement, in our opinions, were the quality of the food and the amount of time spent at the actual ports. The food in the specialty restaurants was (as expected) significantly better than the buffet. The buffet was not up to our expectations. The other (complimentary) restaurants were good. We were disappointed in the quality of the meats in the Brazilian steakhouse, but the sushi restaurant was excellent! The pool areas and bars were easily accessible and not overly crowded. We were able to find areas on the ship easily that were more private as well. Overall, we were all very pleased. Read Less
Sail Date July 2017
By all means get a cabin with some kind of window: We were on deck 4 ( the lowest one) and had a porthole...it was just fine! Think twice before you "buy" internet service on the ship. My husband did, and we had issues ... Read More
By all means get a cabin with some kind of window: We were on deck 4 ( the lowest one) and had a porthole...it was just fine! Think twice before you "buy" internet service on the ship. My husband did, and we had issues constantly with the service. I did not....and when we were near "civilization," I could use my Consumer Cellular Service by stepping onto the promanade on deck 7. Love the food and the variety of it, and the options for "freestyle" dining...you don't need to go to one of the specialty restaurants, unless you want the experience Enjoyed all of the entertainment Great housekeeping staff HATED all the advertising for PHOTOS, SPA, ART, SHORE EXCURSIONS, WATER It's possible to get cheaper excursions by disembarking and connecting with a service near the dock If you can manage to take only the luggage you can carry, you can get into your cabin with your luggage as early as 12:00 and disembark as early as 8:00 Remember that the water that comes out of the faucet is okay to drink REMEMBER: the cruise line adds an 18% gratuity to all special purchases! Read Less
Sail Date July 2017
This is a great cruise line. I think the Jewel is a very pretty ship and staff on board are attentive and pleasant, without going overboard just to receive a reward. I am ready to go again, on NCL, on any ship in their fleet. The cruise ... Read More
This is a great cruise line. I think the Jewel is a very pretty ship and staff on board are attentive and pleasant, without going overboard just to receive a reward. I am ready to go again, on NCL, on any ship in their fleet. The cruise was classy and the staff was professional, but not stuffy. There are many things to do, places to go on the ship, lots of windows in every location if the weather makes it unbearable to go outside. Richard, the cruise director, was tons of fun. The captain was humorous and friendly. The embarkation and debarkation was easy. I must say one of the things that impressed me most was the fact that there were many staff standing at the debarkation ramps telling everyone goodbye, especially nice to see the cruise director and the hotel manager standing at the ramps, too. That solidified my thoughts on their professionalism and friendliness. I would travel on this ship again and suspect that should we travel on any of their other ships we would experience the same level of service. If you don't enjoy this ship, their staff, the entertainment, the food...then I would think it's because you didn't try to or want to. My opinion...you cannot go wrong cruising this ship or line. Read Less
Sail Date July 2017
The Jewel is a nice ship - little older but nice -- but so far I love all of NCL -- -this is our 5th time to Alaska - took long time friends and some family members that have never been on a cruise. The staff was INCREDIBLE!!!! Everyone ... Read More
The Jewel is a nice ship - little older but nice -- but so far I love all of NCL -- -this is our 5th time to Alaska - took long time friends and some family members that have never been on a cruise. The staff was INCREDIBLE!!!! Everyone on that ship was incredible !!! The food was ok -- wasn't the best but wasn't the worse -- I have never had really bad food on any cruise I have taken. The Entertainment was ok as well -- I felt that could improve at the Stardust shows for sure. All the game shows were just as awesome as they always are. Enjoyed ourselves. Loved Alaska yet again! We went to Cagneys -- we tried to do Teppenyaki but it was just too booked up for the week - we looooove that restaurant. Cagneys was awesome -- but it has changed over the years with the pricing - it's now it's pay as you go (what you eat - has a price for each menu item) instead of a flat fee to eat - wish that would not have changed - but as usual it was delicious. Read Less
Sail Date July 2017
We chose this cruise because we wanted to travel with our 4 year old grandson this particular week and leave from Seattle. We got a great deal about 40 days prior to sailing on an inside guarantee and for $100 we bid and were upgraded to ... Read More
We chose this cruise because we wanted to travel with our 4 year old grandson this particular week and leave from Seattle. We got a great deal about 40 days prior to sailing on an inside guarantee and for $100 we bid and were upgraded to an ocean view with picture window (OC) on deck 5. The cabin was fine with a pullman style bunk that folded out of the wall. We started with the lower beds together, but found maneuvering too difficult and had them separated into twins and it worked much better. Plenty of storage space. I really liked the bathroom setup with 3 sections (shower/sink/toilet) separated by sliding glass doors. Used the mini-fridge, safe and hair dryer supplied. The curtains did a poor job of keeping out the light (over 19 hours of daylight the week we traveled) and I had a black plastic sheet that I taped over the window at night. Even so there was some light at 3:45 AM (Is it wakeup time Nana?). Our steward was not thorough, often forgetting to refill soap/tissue, empty garbage or replace towels. Always seemed to be some item that he missed. When asked/reminded he was quick to remedy and was very friendly, as were all of the staff we encountered. Our favorite port was Skagway - Junior Ranger Activity Center and the Mollie Walsh playground were perfect for the grandson. He also really enjoyed the glacier and ice floe at Sawyer Glacier in the Tracy Arm fjord. Kids club was hit/miss, he enjoyed a couple of activities, but is a shy guy and was timid about joining in with unknown children. The tiny kiddie pool with slide was a hit (even when the outside temp was 50 degrees). The counselors seemed encouraging and engaging. This was our first time with the "freestyle" dining and although I was skeptical, we really liked it. The Garden Cafe buffet was always VERY crowded, we always found seating in the very back though. The daily poolside grilling was a nice touch. Didn't see much entertainment with the 4 yo along, but caught the end of a Tina Turner tribute that was fantastic, fun song/dance/acrobatic performance, and watched a movie (Beauty and the Beast) in the theater one afternoon. All in all a great way to spend a week with a 4 year old whose parents were away. Read Less
Sail Date June 2017
It was my husband's choice to cruise to Alaska but I enjoyed it immensely and would totally recommend it. We were reasonably lucky with the weather as we had sunshine every day except the second day at sea when it rained. My best ... Read More
It was my husband's choice to cruise to Alaska but I enjoyed it immensely and would totally recommend it. We were reasonably lucky with the weather as we had sunshine every day except the second day at sea when it rained. My best impression was how good all the staff were. Every member of staff we had dealings with were helpful and friendly - even the reception staff, who on a lot of ships are not particularly helpful. Some staff members went out of their way to help us on more than one occasion. The waiters were very efficient and we never had to wait for our food or drinks. I was pleasantly surprised how good the food was and enjoyed every meal. And also how good the alcoholic drinks were - I think the best we have ever had on a cruise. Just don't try the Margarita's on deck as they are ready mixed. My husband was slightly disappointed that he couldn't get English beer but he was happy to drink Blue Moon. The shows were average for cruise ships but there was something going on in every bar every night, so something for everyone. The daytime entertainment was a bit lacking, especially when outdoor activities had to be cancelled because of the weather. The daytime itineraries looked impressive but consisted of things like 'an hour in the library' when the library had very few books. There certainly was not enough going on in the daytime on sea days. We enjoyed the excursions. I went on a trolley bus around Ketchikan and then spent time in all the lovely shops. My husband went salmon fishing. We both went whale watching in Juneau which was Ok but a little disappointing as we mostly only saw the tails of the whales (4 whales). In Skagway we did the railway journey which was amazing. We would definitely sail on this ship again but as it stays in Alaska for the season it seems highly unlikely. Read Less
Sail Date June 2017
Family voted for cold and boy they got it! Only 2 days of sunshine with lots of rocking, rolling and raining. Great views, fun excursions, seafood galore and time to relax were on our agenda. Ships decor is more suited to the Caribbean but ... Read More
Family voted for cold and boy they got it! Only 2 days of sunshine with lots of rocking, rolling and raining. Great views, fun excursions, seafood galore and time to relax were on our agenda. Ships decor is more suited to the Caribbean but it was well maintained, staff were always helpful, enjoyed a few of the daily activities, loved the Thermal Spa, tried all the Specialty dining - Moderno was our favorite! Upgrade to a balcony was worth it for the extra space and location for Glacier views. Kudos to the Hotel Director- Steve for clean rooms and Cruise Director- Keith and the Entertainers for great shows! Buffet food was just okay so we tried the Great Outdoors or restaurants for breakfast. Disappointed to find out no Carlo's Bakery on Jewel but did get a cake and decor in our room for our 35th Anniversary. Also liked the CC Meet and Mingle with hosts Toastboy and Ships Officers. Brought home salmon, souvenirs, sweet memories and soooo many pictures. Read Less
Sail Date June 2017
My BFF bought this cruise for my upcoming 60 th birthday, and wanted to do something out of the normal Caribbean. The stops and excursions are very nice and well organized. there is plenty to do. I find the ships entertainment to be weak ... Read More
My BFF bought this cruise for my upcoming 60 th birthday, and wanted to do something out of the normal Caribbean. The stops and excursions are very nice and well organized. there is plenty to do. I find the ships entertainment to be weak and a little boring..and there is not a lot happening on the Day at Sea days ! Because the weather is cool, the top pool deck is seldom used, and anything worth doing comes with a price tag. For example it cost 69 Us for 2 tp play bingo, and you got 3 games ! they gave out maybe 4-5 hundred to 3 people. overall the crew is the best part ... they are great in every aspect from food service , to drinks, to room cleaning .. they score the highest !!! my biggest disappointment was the loss of my camera on board ! it was clearly taken by someone, as i know where i set it ! not sure why someone would want my pictures.. if anyone saw a blue olympus camera around the Chin Chin restaurant ..please return my 32 gb camera card by contacting NCL. Overall its a wonderful cruise and plenty to sea .... Read Less
Sail Date June 2017
Had never cruised with Norweigian and wanted to give it a try. It was a very nice cruise, the entertainment was decent. the ports were very nice, everything went smoothly in all the ports including embarkation, was a little dissapointed ... Read More
Had never cruised with Norweigian and wanted to give it a try. It was a very nice cruise, the entertainment was decent. the ports were very nice, everything went smoothly in all the ports including embarkation, was a little dissapointed that the weather was too cool to go in the pool or hot tubs, or do much of anything on the deck. I wish I had packed more winter like clothing, the weather was really nice only on 2 of the 8 days. even tho we took windbreakers we had to buy jackets with a lining in our first port, they were super cheap $16.99 for a very nice fall like jacket and it made a nice souvenir. We got 3 free dining incentives which were great, the service was wonderful and the food was good. but even the free dining rooms were very good we especially loved the dining are called tsars place it was very elegant, and It was free. And the food was good. Read Less
Sail Date June 2017
Wonderful Cruise to Alaska from Seattle. Emarkation at this port needs a little work,a bit disorganized.Seattle its self was wonderful, wish we had come a few days earlier, versus the one extra day that we had.The Jewel is a beautiful ... Read More
Wonderful Cruise to Alaska from Seattle. Emarkation at this port needs a little work,a bit disorganized.Seattle its self was wonderful, wish we had come a few days earlier, versus the one extra day that we had.The Jewel is a beautiful older ship. Its is kept up very nicely. We had a balcony room that I would highly recommend for Alaska. You will get a lot of use with it, especially sailing through the inner passageway.The entertainment was good, and the staff was nice for the most part. The food was good ( not great, but good enough) but the by mid cruise, you realize that is the same old thing every day pretty much. Wish they would mix it up a bit. all of the excursions were advertised correctly, and delivered what was promised. We had three different ages groups with us, and everyone found something to their liking. Very please with the excursions. Disembarkation was easy, until we go to the public transportation part. We had a part of 8 of the airport, and we got separated after paying for a shuttle for 8 people. Our group had to wait 20 minutes at the airport for us. the woman was nasty and screaming at everyone, It was so crazy I took a picture of her screaming and waving her hands. Plan old nasty! Read Less
Sail Date June 2017
This could have been a 5 star review, but a couple of glitches and the company's policies dropped it to a 4. First the problems: 1. I was hosting a family group of 7 members. I purchased through the required promo package a ... Read More
This could have been a 5 star review, but a couple of glitches and the company's policies dropped it to a 4. First the problems: 1. I was hosting a family group of 7 members. I purchased through the required promo package a 250 minute Internet Package, and 7 specialty dining packages of 3 meals each. In the cruise information paperwork the company clearly showed the internet and meal packages as being part of what we paid for. Nonetheless when we arrived on board the internet package and 5 of the meal packages had not been authorized by the head office in Miami. The personnel on the ship reviewed our paperwork and agreed we had clearly purchased and were entitled to the packages, but Miami would have to authorize them. It took several trips to the Cruise service desk and several hours of my time to get this straightened out. The ship personnel did their best, but were not allowed by Miami to clear us for the packages, despite my having documentation from NCL that I had arranged and paid for these packages. For the meals, we continually had to sign charges for our meals as though we had not already paid for them. Eventually the cruise line did acknowledge we were being charged in error, and the charges were reversed. 2. NCL cuts corners in odd ways. They serve Pepsi products, and you cannot buy Coca-Cola products on board. Ask for a Coke, get a Pepsi, and get charged for it to boot. I bought a 6-pack of diet Coke ashore, and they tried to confiscate it from me on my return to the ship. When I complained that I had repeatedly tried to buy Diet Coke aboard but they wouldn't let me, they finally let me keep it. Also, if you ask for cream for your coffee, you will get skim or low fat milk. If you ask for half-and-half in a restaurant, they will say, "Yes, cream." And they will bring the milk anyway. After our repeated requests, they finally started putting out the small individual half-and-half containers. 3. In common I guess with most cruise lines, the shore excursions are highly marked up. I was told by tour operators that NCL charges them 20% to send them passengers, and in the case of going fishing in Ketchikan for Halibut and King Salmon, the charge published was $499 per person. For $500 I was able to directly book fishing for both my son-in-law and myself, and we had a great time for half the price. 4. For our pictures, we were repeatedly told they would give us our pictures on a memory stick. They didn't tell us there would be a $20 charge for the stick. They should have told us. For the good: There is lots to appreciate and applaud: 1. The cabins were tastefully decorated and comfortable. The beds were very comfortable. Lots of room for luggage under the beds. We had 3 people in one cabin, and 4 in another. There was adequate room for all, and it worked out well. Our room steward was very efficient and unobtrusive, while at the same time being very genial. Nice job, Mr. Charles! 2. The food was incomparable. Gourmet in the specialty restaurants, and impeccably served. There is a large open buffet on deck 12 which is open almost all the time. The food there was very efficiently presented, and very good, though not gourmet as in the specialty dining rooms. But the convenience was awesome! There are 16 total venues for eating ranging from casual with hamburgers and hot dogs all the way to the gourmet. The food service department is very well run. SPECIAL COMMENT: The drinking water served in the dining rooms is delicious. I was happy drinking it as a beverage. 3. In 4 cruises total, this is the first time I have had opportunity to talk with the ship's senior officers. The Head of the Hotel Department was constantly present making sure things were going well. He was very approachable, and happy to chat. There was a Question and Answer session with the Captain, the Head of Engineering, and the Hotel Director announced ahead of time, which was well attended. Nice job, Captain Kenneth, Head of Engineering Ivan, and Hotel Director Steven. 4. We had 2 teenagers, 14 and 16, in our group. They enjoyed themselves thoroughly in the Entourage Club, where parents are not allowed. There were all sorts of activities for them, and they were delighted with the experience. NCL does a nice job of having a family oriented program. 5. There are several entertainment spots, with a range of atmospheres, ranging from quite casual to surprisingly ornate. For 2600 guests, there is a very nice theater which seats just over a thousand guests. It is astounding. All the seats have good views. There is a large stage, and the shows I saw were amazing. It is very well done. 6. There is a very well equipped gym and work-out room. There are 11 treadmills, 4 or 5 elliptical machines, and a large variety of weight and resistance machines. There is also a large rack of free weights, starting at 5 pounds, and going well heavier than I wanted to mess with. I spend a lot of time in the gym at home, and they had everything I wanted.. There is also a basketball/ tennis/whatever court, as well as an outdoor jogging track. There are a couple of golf practice areas enclosed by nets. Deck 7, the promenade deck, has a continuous deck about a third of a mile around, so those who wish to walk have a good area for it. 7. There is a well equipped library, and a nice card room. 8. Part of our cruise was in the Pacific, and there were some swells running. The ship has a stabilizer system which appeared to be working well. From time to time we could feel some movement, but nothing objectionable. 9. NCL has the Embarkation and Debarking process very well organized. All-in-all we had a very good experience. If not for the Administrative problems I would have cheerfully rated the cruise as a 5. I do recommend Norwegian Cruise Line, in spite of the problems. Read Less
Sail Date May 2017
This was our 7th cruise with NCL and third time to Alaska. Overall it was a wonderful vacation, but I really noticed the cutbacks on this trip. The crew was very good and the ship was lovely but the first missing perk was noticed the first ... Read More
This was our 7th cruise with NCL and third time to Alaska. Overall it was a wonderful vacation, but I really noticed the cutbacks on this trip. The crew was very good and the ship was lovely but the first missing perk was noticed the first night when we got to our cabin after dinner. No more Andes chocolate mints on the pillow before bed. (Not a huge deal, but yeah, I always loved that!) The first sea day was nice, but the second budget cut was noticed here. Arts and Crafts used to be much better. Now it's pretty much just 3 days of origami, and the other crafts were prepackaged journal, memory box and cards. Really nothing crafty to learn. In fact most craft classes they gave out the package and said "The instructions are inside and it's just stickers, have fun" and left. Years past I learned how to make earrings, wine glass markers, flowered hair clips, you know.... actual crafts. This was kind of sad. The ports were great and the kids adored the Splash Academy. The shows were good too. (although I missed the comedian's show) I really enjoyed the Bijou Circus and the magician. Another missing perk was the lack of lobster night. I don't care for it, but my husband was bummed about this. I thought the food was really good and we ate at the specialty restaurant twice (Cagney's and La Cucina ) Both of those were nice, but I liked the food in the main dining just as much so couldn't justify paying extra. The other difference I noticed was the latitudes party. They used to give us a letter that you'd turn in and they'd do drawings for prizes. Not anymore, now it was pretty much just a chance to get a drink and listen to them try to convince you to put down a new cruise deposit. Even the hors d'oeuvrs were pitiful. It was just cubes of cheese and water crackers!! It was the most boring Lat party I have ever seen!! Anyway, our group had a great time, and I know we will cruise again, but just wish it was more like the past. Read Less
Sail Date May 2017
A friend told us that we could buy the cheap tickets when the last minute. So, we did it. We loved the buffet very much. The food was good. Especially the buffet was my wife's first option. We enjoyed the many kinds of food and fresh ... Read More
A friend told us that we could buy the cheap tickets when the last minute. So, we did it. We loved the buffet very much. The food was good. Especially the buffet was my wife's first option. We enjoyed the many kinds of food and fresh fruit almost every day. We still tried other restaurant which had good meal and free of charge. The ashore excursions were not worthwhile and a little expensive. If we could chose again, we would chose the Mendenhall glacier only. Generally speaking, it was a very nice trip. The only uncomfortable thing was that a male supervisor in O'Sheehan's Bar told me I could not watch NBA game in the ship. I told him I had watched the game in the past two days already in my room. I begged him tried to change the TV channel for me. But he resolutely replied that he could not as there was a special reason happened on that day 5/23/2017. Then I ran back to my stateroom and turned on the TV. I saw the NBA game had begun for 10 minutes already. I felt angry immediately. Read Less
Sail Date May 2017
Always wanted to see Alaska. Decided on the Norwegian cruise because of the great extras. Had the beverage package, which was really great. Check in lines unbelievable. We were in 3 different lines for 2 hours. Really bad ... Read More
Always wanted to see Alaska. Decided on the Norwegian cruise because of the great extras. Had the beverage package, which was really great. Check in lines unbelievable. We were in 3 different lines for 2 hours. Really bad experience for the beginning of a vacation. I requested a porter for the luggage line and was told no. However the ship, staff, food and entertainment were good. Norwegian needs to get the check in problems fixed. Our cabin was a mini suite which worked out good, plenty of room and storage. Coffee in the morning looking out at beautiful scenery. Bathroom a good size. Our room steward was excellent. The ship was clean. Staff very friendly. The food was excellent at the buffet and in the Azura dining room. However, the buffet gets really crowded on the excursion mornings. No place to sit. The entertain was good and we could always find a seat in the theater. Read Less
Sail Date May 2017
We have kids and grandkids in LA area, so we were looking for a cruise that left out of LA. We've been on 5 NCL cruises - 3 being Pride of America to Hawaii. We chose it for the departure port and 7 day itinerary. Flew in from east ... Read More
We have kids and grandkids in LA area, so we were looking for a cruise that left out of LA. We've been on 5 NCL cruises - 3 being Pride of America to Hawaii. We chose it for the departure port and 7 day itinerary. Flew in from east coast the day before arriving at the Hyatt Regency Los Angeles airport well after 11:00 p.m. Good choice, we had points, so a freebie, but the location was great and the shuttle to airport in the morning to meet NCL shuttle was best way for us. We paid $25 each to have NCL shuttle us from LAX to San Pedro port. About half hour bus ride, but with all NCL folk. Could have gotten Super Shuttle for $18 or so, but they would have stopped at hotels along the way. Plus I felt more comfortable having NCL be in charge. Check in was fairly easy, we are Latitude and got through the line quick, but lines weren't bad for others not Latitude at about 11:30. We traveled light, carry on and backpack for the 7 days, so no experience with the luggage drop this time, although it looked pretty crowded and confusing for first timers. Our room was on the 11 deck and a mini suite. Always book balcony, so this was a first and OMG to have a big bathroom, with a full size tub and separate toilet area made all the difference. It will be hard to go back. We had more storage than we've ever had although the balcony was a bit smaller, but adequate. Grabbed lunch in Tsar's for a nice sit down lunch and avoided the buffet crowds. Met some nice folk in the line checking in and ended up having quite a few meals together. Couple sea days were much needed for us and we didn't mind. Lots of activities on board if you wanted to participate. First port was Puerta Vallarta, we usually don't book excursions, but a $50 credit enticed us. Glad for our choice of John Huston's property, Las Caletas. for $139 each. Nice 1/2 hour double decker boat ride to island, music on board. I would do this excursion again. We had a great time partaking in the cooking class with the chef. No crowds. Made seafood paella, guacamole, salsa and sea bass ceviche. Wandered around the property which wasn't crowded at all. Many little areas with hammocks overlooking and overhanging the water, nice walking paths, kayaks, paddleboards, snorkle, swimming etc, all included in the price. Lots of life guards everywhere watching. There are some huge rocks in the water, so be aware and wear water shoes. Also had about 4-5 little "islands" that you could swim out to, really a large float that had a palm tree, hammock, umbrella and deck chairs to sit on. Very tropical. Food was awesome at many little areas and open air restaurants, also included was food and mucho drinks. Please tip the guys tho, they worked so very hard the whole time we were there. Walked to the top where they had zip line, giant slide that spit you out in the water - was going to do it until I climbed to the top and asked a couple guys who had just finished. They were pretty macho, and said it was fun, but the force of hitting the water was pretty intense. That's all I needed to hear as I didn't want to end up in a Mexican hospital. Loved this excursion and loved that once we got there, we didn't have to pull out our wallets for anything! Mazatlan- winged it and probably should have planned better or stayed on board. Planned on going to Stone Island as I had read reviews on how to get there and planned on going to Lety's restaurant, but ended up wandering around like a tourist near port - not much there. Cabo San Lucas - was windy and cool. Excursions cancelled. Had planned on renting a catamaran, but it was a no go. Lots of long sleeve and sweatshirts sold there. Took a pedal bike for $8 to Old Town, which we thought would be a town, maybe church, historical stuff. Ended up being vendor market, with anything from meat, poultry to clothing. Stunk to high heaven. Grabbed a cab back and wandered around the Marina and shops near the port. You really need to get out of the port area or have a plan. Weather didn't cooperate for many. Another sea day and back to San Pedro. Entertainment - Ended up being picked for the Newly Wed game and that was fun as it always is. Husband always shy, but agreed this time - go figure. Good memories and a DVD to show at holidays with our kids! We love NCL's entertainment. The "kids" in the song/dance troupe were very good and we enjoyed each night something new and different. The comedian Sam's early shows were hysterical and his late night adult show even better. Don't come late unless you want to be made fun of. JP was a magic/comedian and was also very entertaining - no we couldn't figure out his tricks. Will be on Penn & Teller coming up. I think NCL had it's act together and the staff was spectacular. We met the Cruise Critic people and the Officers the second day, they arranged a private tour of the galley for us on the last sea day. I have NEVER seen such a clean "restaurant" their last score was 100% and I can see why. Latitude cocktail party always a nice touch as they try to make you feel special.Captain was very nice and seemed to take much time with each guest we saw him interacting with. He was hoping to dock and be there for the birth of his first grandchild, so I hope he made it. Good staff, all seemed happy and under control. We enjoyed the complimentary restaurants and ate mostly at Tsars and Chin Chin. Usually got breakfast at the back of the ship and ate it there. Very nice bartenders there and quieter. Went to every show available and enjoyed them all. Bought a couple "future cruise" deals they were promoting. Can use within 4 years, so that keeps us coming back. Probably do Pride of America again (#4) to Hawaii as we love that one and our special balcony room which I won't mention the number here! Or Greek Islands, depending on how the world situation is. The NCL staff was super friendly, accommodating. Pedro the cruise director was really good, restaurant staff, bartenders (First time for beverage package, and I will say it was worth it, but not in the calories). Can't really say we had any issues, but then again, we go on a cruise not trying to be picky and complaining. You're on a cruise people, things happen, roll with it or make yourself miserable. It's a floating hotel, you're not unpacking, or driving. Relax. P.S. Getting off the boat was another matter I almost forgot - if you have a flight - leave early because we were backed up quite a bit. When you leave gangway, don't wait for an elevator - find the escalators - I think to the far left as you leave gangway. We got shuttled into a line that was for elevators and we didn't know there was an option until too late. Every wheelchair, handicapped, elderly person got to the front of the line we were in and only so many could fit in 1 elevator. Also you will be in a long que to go through customs once you get off the elevator/escalator. Don't cut your flight close by staying on the boat too long. Good half hour plus in custom line, plus the elevator line, made for an hour plus after we left the ship. Read Less
Sail Date April 2017
I've wanted to do a Pacific Coastal since I started cruising. When I look at the Jewel the time and schedule were right along with the cost so I went for it. I got the beverage package and enjoyed that with many good drinks, and a ... Read More
I've wanted to do a Pacific Coastal since I started cruising. When I look at the Jewel the time and schedule were right along with the cost so I went for it. I got the beverage package and enjoyed that with many good drinks, and a couple of not so good pre-mixed ones, ick. I do wish NCL would allow for coffee drinks on the package but I was able to get a regular coffee with Baileys on the package at the Atruim. I had originally purchased an interior room but it went directly to a guarantee instead of letting me choose my cabin. That was fine with me since I didn't have any location requirements. When it finally was assigned about 70 days out, they had put me in a porthole cabin which I wound up liking very much. I also purchased a spa pass and enjoyed the spa thermal suite at least once a day. Since I had gone over the 250 minutes on my last cruise I just purchased the unlimited internet and decided I would do a live thread on the Norwegian board. It's titled "Live from the Jewel - 4/30/17 Pacific Coastal" there and under my CC name CoffeeGoddess. We did a cabin crawl and most of the cabins were really nice, except for the balcony on the balcony cabin. the coating had peeled up in places and the people in there talked about sticking to the floor when it heated up. Actually the entire Deck 14 forward on the ship was just like that with the coating missing in many places. Food was good, I ate in Azure twice for dinner and it was excellent with great service both times. Tsar's once at embarkation and it was super slow service; Sushi once and took a bit for the chef to come since I was sat exactly as they opened but the sushi was worth the wait. I also ate in O'seehans once and service there was also slow and the Garden Buffet always had a crowd but the food was good and I could always find a seat. The only real issue on this cruise was when I was waiting for the Group Coordinator, Luis, for our CC M&G. He was late, hadn't put up any signage, and when he finally showed blamed me because I hadn't called him back. Turns out after hearing from a couple of other people who had set up M&Gs with him on other sailings this very typical of him. Read Less
Sail Date April 2017
This is our third time with NCL on the Mexican Riviera. Our second cruise on the Jewel. The Jewel was refurbished since the last time we were on it although I don't remember any significant differences from our 2014 cruise. The ... Read More
This is our third time with NCL on the Mexican Riviera. Our second cruise on the Jewel. The Jewel was refurbished since the last time we were on it although I don't remember any significant differences from our 2014 cruise. The ship's condition was, in general, quite good. Our inside cabin (10617) was, well, an inside cabin. A nice quiet one mostly thanks to quiet neighbors. Deck 10 is nice since it is below other cabins. I wouldn't recommend anything on Deck 11 (where all the mini-suites are) because of the potential noise from the activities (restaurants, pool, gym, Splash Academy) above on Deck 12. I am a guy who wants to be asleep by 10 p.m. The only criticism of the particular cabin I have is that the lower portion of the shower appears to be deteriorating. Minor issue. Our cabin steward, Deu, was efficient. Good towel animals--always a source of amusement for me. We ate at Garden Cafe, Teppanyaki, Cagney's, Le Bistro, and Moderno. All were very good to excellent. I learned that one now has to ask for smoked salmon at breakfast in the Garden Cafe. A minor hassle but I got my beloved salmon most mornings. The steaks at Cagney's always are excellent, and my lamb at both Moderno and Le Bistro were top notch too. Service left little to be desired at any of the specialty restaurants. The evening shows were all good. We attended each one except for one of the comedians. I've seen "Band on the Run" a few times before. Always entertaining. "Luminescence" with the acrobats was new to me and the lighting effects were very engaging. I did attend a "meet and greet" with three of the performers. It was interesting to hear about their history and experience onboard. The gymnast/dancer from the Ukraine, Alexis, was very personable and told us a bit of his struggles to get from the Ukraine to a job with NCL. I "invested" in a pass to the Thermal Suites at the spa on the advice of other folks on Cruise Critic. A great investment. The men's side of the area was generally quiet, a good place to relax with a wonderful view from forward on Deck 11. The facilities are pretty compute with hot tub, steam, sauna and assorted showers. I found the common room (which includes heated tile couches) to be full of people who yammered constantly. I mostly avoided it. There is a sign what requests quiet but even the crew members don't respect it. Having been on the same cruise before, we limited our shore excursions to a great walk around Mazatlan. It is worth walking to the beach and seeing the divers and the great sculptures. I was not approached by annoying street vendors. The only annoyance was super aggressive cab drivers trying to lure us into a cab when we wanted to walk. I'm thinking pepper spray next time but that would be wrong. In Puerta Vallarta, we walked around a bit, visiting the local Starbucks. Embarkation was a breeze. I noticed there was a section for Platinum and Platinum Plus but once we had our key cards, we walked directly onto the Jewel (and into the Garden Cafe). Disembarkation was OK too but the lines getting off as we descended the ramps were confusing. No big deal. We had an 8:45 a.m. disembarkation time scheduled and were on our ground transport and rolling by 9 a.m. I thought the Cruise Director, Pedro, was "OK". We all have our on tastes. The Cruise Next lady, Cristina, was helpful. The session with the ship's officers (Captain, Hotel Director, Engineering head) was very interesting and worth attending. I'm a daily gym rat. The gym on the Jewel is fairly large (and I did note that the floors had been replaced since my last visit there), and has adequate equipment. It opened at 6 a.m. daily. I appreciated that. Some mornings it was fairly full, other times pretty empty. The stationary bikes, stair steppers and treadmills all have good entertainment options if you have plug-in headphones to go with the video. Their is a locker room attached. I appreciate the Bridge viewing room aft on Deck 11. It is run to see the bridge. No tours of the area. We did get to see backstage, the laundry area and the main kitchens. Worth the walk. No children on this trip so I can't comment about that. I attended a couple spa-related sessions (free) with the acupuncturist, Echo, and the "Good Feet" gym guy, David. They were both interesting. I didn't buy anything. I would definitely go on the same cruise again. Read Less
Sail Date April 2017
Having traveled on Celebrity Cruises for our first cruise last September, we thought we'd try Norwegian. Our expectations were only partially met and the shore excursion to Puerta Vallarta was a scam. We had a balcony and while there ... Read More
Having traveled on Celebrity Cruises for our first cruise last September, we thought we'd try Norwegian. Our expectations were only partially met and the shore excursion to Puerta Vallarta was a scam. We had a balcony and while there was enough space for the suitcases to go underneath the bed, the room it was tight but very liveable. The room attendants were pleasant and always in good spirits. The same could not be said for wait staff nor those working in the buffet. They did their job efficiently but most seemed to have stopped by the medical centre on the way in to get a personality bypass. There were a couple of highlight shows like the Magician and Cirque style circus while the house band Band On The Run was more like an RSL troupe. The pool area was always crowded although the pools themselves were not. However you could always find a lounge, and the quiet area was a bonus for those looking to escape the shenanigans next to the pools and the accompanying bars. If there was a drawback it was the lack of wait staff around the pool asking people for drinks and also in several bar areas. That was one of the advantages of Celebrity, was that where ever you ventured there was sure to be a waiter approach you for drinks. Not Norwegian. The restaurants were varied and well serviced and the meals were more than adequate. One downside was the constant pitching to sell instant lottery tickets which came with free raffle tickets for an upcoming cruise. Every time there was a show or a function, out would come the spruiker, last chance this, last chance that. Even when they went to conduct the raffle they were still pushing instant lottery tickets - tickets that did not designate how many were on offer, your chances of winning (ie 1 in 2000) etc. Even there Deal Or No Deal game, which cost $US20 to buy a card, only handed out $130 and $89 and the money was toom credit - not cash despite some 50-100 tickets being sold. The scam: As for Puerta Vallerta. We did the Mexican Fiesta. The tour guide was annoying at best, nauseating at worst. When we got the to the Tequila factory, the deal included luinch and a drink. The drink was cordial in a plastic cup although none of the 40 people on our group knew that so when the waiter asked if we would like Margaritas - no mention of price or offering any other drink, just the flavours available - the entire group said yes. After lunch the waiter started asking everyone for $US6. There were several who didn't pay and other, like us, tried to reason with the tour guide that this was never explained by the waiter. The tour guide became aggressive "Amigos, you must pay". It left a bad taste in everyone's mouth. The waiter's then had the audacity to ask for tips. We did not do another on-shore excursion after this. Overall, the room was great, the food was fine and the boat was sufficient although it had too many dead ends. Read Less
Sail Date April 2017
After numerous Caribbean cruises my wife and I decided to try a cruise on the Mexican Riviera. I am happy to report we loved the Jewel and all of the ports. I will say that we had perfect weather all week, including the first two days at ... Read More
After numerous Caribbean cruises my wife and I decided to try a cruise on the Mexican Riviera. I am happy to report we loved the Jewel and all of the ports. I will say that we had perfect weather all week, including the first two days at sea. Since I love to sit on deck and our balcony and hit the beaches while in ports, great weather means we had a great cruise! The Jewel is a good ship in spite of her age. We have been on several larger ships that feel more crowed. The Jewel's showrooms, dining rooms and public areas felt open and seemed well sized to accommodate all guests. The smaller ship made it very easy to exit and return to the ship while in port - we did not have to wait to exit or return at any port. Nothing was memorable about the food. I give all of the restaurants an average rating. (We ate at both dining rooms, the steak house, Japanese restaurant, and Brazilian steak house. While I am not a foodie and live for desserts, some of the main dining room food was just not good and had to be set aside. The steakhouse was by far the best meal on the ship. Next time I will eat at the steakhouse more than once. I am a fitness guy and hit the gym most days on the ship. I thought the gym was better than many other ships. The equipment is not better, but the workout area and equipment was always available. Try to get on equipment on a large ship like the Getaway, you need to wait in line. I also spent a fair amount of time in the casino and suffered through the smoke haze to indulge my gaming compulsion. Great casino staff and service. Please note I am a non-smoker. The bad new is the casino is the only common area of the ship that still allows smoking. Ports - We had a great time in all of the ports. We book nothing through the ship and just freestyle while in port. It is true that if you leave the main port area you can find taxis and excursions at a fraction of the ship cost. You will need taxis in Puerto Vallarta and Mazatlan due to the port locations. We visited the downtown and romantic zone in Puerto V and then hit the beach. We hired a taxi for the morning for in Mazatlan for only$20 per person. Our driver was a 70 year old gentleman that grew up in the city. He showed us everything and then took us to a nice beach and restaurant to enjoy the afternoon. The last port was Cabo. This was my first time in Cabo, I was not disappointed. The place is beautiful! It would be a fun place to spend a few days. We did the standard boat tour of the arch and other rock formations.($15.00 per person) and was dropped on the main beach. From there we hit the beach and walked back to the tender area stopping at Cabo Wabo on the way. We had to be back on the ship at 2:30 - I wish we had more time at Cabo. I would definitely book this itinerary again! Happy cruising! Read Less
Sail Date April 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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