8 Helpful Votes
Sail Date: August 2016
Free Style dining and recommendation from friends. First of all we received notification of them cancelling our last port, Skagway, two days before leaving, because they had maintenance to do AFTER we sailed for 5 days. We had to come ... Read More
Free Style dining and recommendation from friends. First of all we received notification of them cancelling our last port, Skagway, two days before leaving, because they had maintenance to do AFTER we sailed for 5 days. We had to come back to Seattle a day early and sit at the dock, casino closed, stores closed and they tried to tell us our drink package had expired. Wrong! The maintenance wasn't because anything was broke, they just decided to do it on our time and our dime. At first they were going to give us $100.00 credit to our cabin, whoopee dang!. After everyone on board complained they then decided to give us 1 days worth of our ticket. Everyone lost their excursions and the time in some ports was shortened. The customer service on board was a joke, They weren't capable to give correct information and directions. They were useless. Not all of the passengers received emails about our cruise being shortened, so needless to say, there were a lot of irate passengers on board. Sounded like a mutiny in the making. When we arrived, a day early, back in Seattle, it looked like at least a third of the passengers were disembarking with their luggage. They said they would pay for a hotel before they stay another night on that ship. We had a balcony cabin on deck 11, which was adequate, but not the cleanest. Dining was not too bad, service was slow. I can't comment on excursions because they were cancelled. Would I ever cruise with them again, NO. They couldn't pay me to sail on one of their ships again. Entertainment wasn't that great either, and they only had one store on board, which they closed 2 days early. This was the 5th time I have cruised, other experiences were great. Read Less
23 Helpful Votes
Sail Date: July 2016
My husband and I wanted to celebrate our 50th wedding anniversary with our adult children and granddaughter by going on a cruise. This was our first experience with Norwegian and IT WILL BE OUR LAST!! We flew into Seattle and had no ... Read More
My husband and I wanted to celebrate our 50th wedding anniversary with our adult children and granddaughter by going on a cruise. This was our first experience with Norwegian and IT WILL BE OUR LAST!! We flew into Seattle and had no problem meeting with the NCL representative and being transported to the ship. Embarkation was smooth. Our luggage was delivered timely. Our cabin was very nice and the bathroom was large with a walk-in shower. The staff was friendly and helpful. It went downhill from there! The food was awful. The choices didn't change much from day-to-day. Nothing tasted fresh; nothing was served hot; basically everything was bland, boring and tasteless as institutional food. We ate at the buffet quite often - not because the food was better, but we at least had more of a selection of lousy food to choose from. The entertainment and/or activities were sub-par! Four out of five things listed involved a charge or were barely disguised sales pitches for jewelry, cameras, teeth whitening, etc. The only thing we could find to do in the evening was listen to music in one of the lounges. The only time a movie was offered was on shore excursion days when we were off the ship. My daughter and I tried to go to "Play Bingo with our fellow passengers". The card room was overrun with unsupervised children as it was most of the time. No one from NCL was there to organize the game - probably too busy selling Bingo or Deal or No Deal tickets! Our granddaughter (age 7) was probably the happiest one as she absolutely loved Splash Academy. The ports and shore excursions were interesting. We went on a whale watching tour in Juneau, took a three hour train ride in Skagway, watched a lumberjack show in Ketchikan and enjoyed Victoria. We celebrated with our family which was the purpose of the cruise. But we will definitely return to Princess the next time we cruise. Read Less
27 Helpful Votes
Sail Date: May 2016
If you are full time cruisers, boy do i have some information for you. We just did a 7 day cruise to alaska, and we got surprised by new policies. 1. You cannot remove the gratuities from your bill, on ship and pay cash like we do. ... Read More
If you are full time cruisers, boy do i have some information for you. We just did a 7 day cruise to alaska, and we got surprised by new policies. 1. You cannot remove the gratuities from your bill, on ship and pay cash like we do. Now you get a form to fill out after you leave ship to e mail to their home office and you might get reimbursed. 2. You cannot cash a travelers check at the office for cash. You can put the money in your account and then they will charge you a fee to get cash. 3. In room breakfast is only sweet rolls-coffe-tea served from 6am until 10am. If you want fruit-juice-eggs with your breakfast you are charged $7.95 from 10am until 6 am you are charged $7.95 for all room service orders. 4. The food in the garden café is the same everyday (a lot of pork) and it is never hot. 5. On sea days there were no activities to do. 1 trivia-buy jewelry-buy paintings. the movies that were shown were sci-fi or cartoons. THE TV CHANNELS WERE 5 NEWS-4 SPORTS 1 TV SHOWS 1 CHILDREN SHOWS- 1 MOVIE CHANNEL ( 5 MOVIES REPEATED OVER & OVER.) 6. Thresholds at inside doors are a problem to get over in a wheelchair. there is no way to get near the front row in the showroom without using stairs. People who can’t see good need to be close to the stage. we didn’t get to see any of the live shows. 7. We cruised on this line last year and we didn’t have any of these problems. The new policies are geared to nickle & dime you to death. i can see that this cruise line will be getting only first time travelers, as the travelers learn from others what is going on and to go to other cruise lines. So if you are planning a cruise and like the new policies then norwiegen cruise lines are for you. Read Less
5 Helpful Votes
Sail Date: May 2016
We upgraded to the Haven.Upon arrival we realized there really was no Haven. We met a butler, but after the initial meeting he was non-existant. We had no orientation to our room or the ship. No rules were presented although the ... Read More
We upgraded to the Haven.Upon arrival we realized there really was no Haven. We met a butler, but after the initial meeting he was non-existant. We had no orientation to our room or the ship. No rules were presented although the "butler" seemed to be creating his own A total waste of money. No butler not concierge no service at all Could not get any wine to the cabin. The people in the Haven patio were helpful but could not bring the wine or cocktails because that was the job of the "non-existant" butler. Do not spend the money on this upgrade. The room is nice and the service around the ship was OK. The food in the Moderno, the place where Haven members go, is horrible! The clam chowder the first day was like a watery celery soup. Nothing in it! The shrimp cocktail and sword fish sandwich were both sent back. Went to Cagney's for a nice night out. The steak was grizzly and the baked potatoes cold. Getting wine, was a hassle even though we had the beverage package. Don't pay for that either. Totally overrated. We stopped at Astoria....nothing to do. Then on to Victoria and Vancouver. The evening meals are probably Ok but the cost of the package is far too high. This is not like any other Haven experience, beverage package, dining package we have ever had. This comes with terrible food and no service. We have sailed many times on Norwegian, but most likely not again. Read Less
3 Helpful Votes
Sail Date: March 2016
Let me brgin by saying that I have been on mant cruises with my kids(about 20). Most of them with RC and a fee with Carnival. History has shown me that due to their stellar kids clubs, i was guerunteed some R&R. I chose this cruise ... Read More
Let me brgin by saying that I have been on mant cruises with my kids(about 20). Most of them with RC and a fee with Carnival. History has shown me that due to their stellar kids clubs, i was guerunteed some R&R. I chose this cruise over all othersfor the mexican riviera , for my 4 year old daughters spring break because of how NCL advertised the kid program as have a climbimg gym and obstacle coarse. The room for the splash academy was a blank 15'by15' padded floor roon. NO TOYS NO JUMGLE GYM NO COMPUTERS.I I spent the entire month prior talking to her about the kids club and all the things she would do. getting my VERY active daughter excited about the gym. She was so sad and i had to coax her to go so i could enjoy the awesome thermal suite i pirchased. While there she injured her knee, blead and was refused a bandaide. The only thime i left her there at port was for an hr or so when i picked her up she was sitting in pee she had an accident because she was affraid to ask staff for the bathroom. This was very much oit of charactor for her .Very low budget and we paid over 3000 for the 2 of us in a mini suite. The food was fair . I only eat fruit , veggies and some fish so i am not hard to please. All else was fine. I have cruised so much that i dont have really high expectations. There was something very distubing that i witnessed. We ate at Cagneys 2x and bistro 2x . While we were there waited to be seated i saw folks teying to get a reservation. They were denied stating it was full. I was there close to 2 hrs each time ant the restaurants were practically empty. So they are not being honest with people. My favorite stop was Masatlan we did the beach resort excursion . It was awesome. Great place for kids. They even had a kids club with cupcake decorationg and games. We didnt utilize that but we could have. We did the exclusive beach resort in Cabo. That was a time share.. owners not happy avout us being there the pool was pretty but yoi had to go outside a locked door for beach. It was crowded with teen and colege kids that trampled over my daughter. Read Less
2 Helpful Votes
Sail Date: December 2015
I was looking for a sunny, fun vacation for myself and my 2 kids (ages 11/7). The experience can best be described as the "discount mall of cruising." We were left behind on an excursion - an absolute trauma for the kids as ... Read More
I was looking for a sunny, fun vacation for myself and my 2 kids (ages 11/7). The experience can best be described as the "discount mall of cruising." We were left behind on an excursion - an absolute trauma for the kids as the bus that left us behind in a small town in Mexico had our passports, money and life saving medicines, etc. on board. After working with the local police to get us back to the port, I (very tearfully) told the senior ship officer what happened who told me 'excursions are not their responsibility.' Zero compassion or interest in our safety. Only after insisting on a refund for the horrid experience was I able to get a refund. The officer's boredom with my very scary experience was surprising and made the ordeal worse. There are hidden costs everywhere (e.g. video games are $5 per game) and the goal of the entire cruise is to syphon money, avoid interaction and ensure that passengers create their own experiences on board. I won't ever (ever) spend my vacation budget on Norwegian again. The food is worse than airline food, the service standard is 'avoid interaction' and they literally do not care about passengers safety, experience or quality of life while on board. For the $15k estimated total cost I would for sure direct other families to a different cruise line (I've heard incredible things about Disney cruises even for older kids.) Net net: bargain experience for a premium cost. Read Less
8 Helpful Votes
Sail Date: December 2015
My husband and I are avid cruisers but had never cruised on Norwegian before. We were taking our children and grandchildren on this cruise and thought that Norwegian would be a wise choice as much seemed to be offered for all ages and it ... Read More
My husband and I are avid cruisers but had never cruised on Norwegian before. We were taking our children and grandchildren on this cruise and thought that Norwegian would be a wise choice as much seemed to be offered for all ages and it left from our home port of Los Angeles. It felt clear to us that the majority of employees were not happy about working over the Christmas season, it was palpable as employee after employee was either blatantly rude or merely dismissive save for a couple of exceptions. Initially we were looking forward to the many dining options. After eating in the Italian Restaurant the first night (for a price), we changed our mind. The food was inedible and nobody seemed to care. The buffet smelled like a hospital cafetaria and the food tasted similar. The only thing I found that was tasty were the french fries. It was impossible to get reservations at any of the other restaurants except for Teppanyaki which was passable (also at a price). We had some problems with service at guest relations, who communicated that they could not solve our problems and we would have to take them up with customer service on our return. My husband spent 45 minutes on the phone trying to speak to a live person on our return. Unsuccessful, he emailed his complaint and received an email in return, telling him to expect a response within 15 days!!!!!! Read Less
1 Helpful Vote
Sail Date: November 2015
Trying to think of something positive, but the only thing that comes to mind is the ocean is blue and beautiful. So, I will just list a few negatives that impacted us the most. Garden Cafe Buffet: Seating arrangement is messed up. ... Read More
Trying to think of something positive, but the only thing that comes to mind is the ocean is blue and beautiful. So, I will just list a few negatives that impacted us the most. Garden Cafe Buffet: Seating arrangement is messed up. Usually the buffet area is on both sides of ship, not here. Half the seating of most ships, so never a place to sit. Cold food, even after complaining. Food not good. Prime rib so bloody didn't dare eat. Ate a lot of pizza. Several times found serving spoon handle in with food. Floor always sticky. Customer service: The crew doesn't work as a team. Different answers to same question. Many crew had an I don't care attitude. Had to go to guest service many times on topics that should have been explained at check-in. Activity card: Don't be fooled like most people were. You receive a signature on an activity card for certain activities around the ship. We heard repeatedly that you only needed a few signatures (one crew member said 2 signatures for a key chain) to redeem for things like koozies to t-shirt. The last day was the activity redemption. There was nothing under 10 signatures. So, after waiting in line to find this out, the crew member told me to give them {the signatures} to a friend. There were a lot of unhappy people. Cleanliness: I had allergies, I presume from dust, in our cabin. Found a bra in the closet, broken piece of shower handle in soap dish, TV had a short in a wire so you had to mess with it to get a clear picture, no room for knees when using the toilet so you had to use it sideways. Read Less
Sail Date: November 2015
I recently returned yesterday from a 7 night Mexican Riviera cruise aboard the Jewel from Los Angeles. I have been on over 25 cruises and this was probably the worst. The food was terrible and very disappointing in the free restaurants, ... Read More
I recently returned yesterday from a 7 night Mexican Riviera cruise aboard the Jewel from Los Angeles. I have been on over 25 cruises and this was probably the worst. The food was terrible and very disappointing in the free restaurants, seems they try to force you to upgrade and pay at the alternative ones. The Garden Cafe Buffet was very crowded and you have to get up for your own coffee or drinks with very small cups. If your already booked on this ship, I suggest you bring your own large mug. Our cabin carpet was worn with stains on the carpet and the TV has limited channels , so if you want to watch a sporting event, your are forced to go to one of the bars where they want to to purchase drinks. Again to make money. You cannot hear any announcements in your stateroom. If you like gaming I suggest avoiding the slots in the Casino. They have the worst payouts I have ever encountered. The table games have better odds. The Bingo is another ripoff. They charge 50 to 70 dollars to play and you only play 3 games with an average payout about $300 . All Bingo games are held in a bar with limited seating (again to try and sell you drinks. ) They use a computer to draw the numbers? The only positive was the Entertainment which was exceptional. Read Less
1 Helpful Vote
Sail Date: November 2015
This was the worst cruise ever! This was a big birthday celebration. It started before we even checked in! First, the parking was confusing (not that this is Norwegians' fault) then there was confusion on the fact that we HAD to ... Read More
This was the worst cruise ever! This was a big birthday celebration. It started before we even checked in! First, the parking was confusing (not that this is Norwegians' fault) then there was confusion on the fact that we HAD to check our luggage in and couldn't carry on. Well, they rushed us for the porter to take the luggage, that we didn't have time to take meds out of the bag and we weren't even sure when we would get the bags. Then, while online check-in, they asked for a time that you were going to check in. We picked one of the early spots. So we breezed through the line. What they didn't tell you was that even if you checked-in early, you still had to sit there until noon before you can start boarding and by then, the entire room was filled with people checking in that you still had to stand in line. We got the beverage package and thought that was great. We were really excited not to have to worry about drinks and/or dinner times since we could go whenever we wanted. Well - let me tell you - the drinks were the size of dixie cups (like in a cheap motel). Servers were very unfriendly. The would only let you have 1 drink at a time AFTER you already waited like 10 minutes to MAYBE get the attention of the server. If you asked for 2 drinks, you had to present 2 key cards. So you had to order another drink as soon as you got your first drink so you might get it not too long after you finish the first! It was nice for the variety of restaurants to go eat at. The buffet was so-so. Maybe due to the variety of restaurants, they didn't put much effort in the buffet. Did I say that all the staff was not very pleasant? Anyhow, the rooms weren't ready on time so we wandered around the ship til it was. We left late so when we stood by the window to see the captain take us out, it was a waste of time because we stood there for like a half hour and nothing happened. We weren't the only ones. Everyone I talked to or heard in the elevator said this was the worst cruise ever. I have been on quite a few cruises on different ships and it was a miserable birthday. The shows were ok. We spent the extra money to eat in their steak restaurant. Not only did they book us in the wrong restaurant, they finally fit us in at a later seating (after arguing with them for like half hour). By the time we got there, the food was just ok and the servers were just ok. I could go on and on. Overall, I wouldn't do Norwegian ever again. From bad drinks (small and weak) to bad service. Not worth all that money you spent for a 7 day vacation/celebration. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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