1,016 Norwegian Jewel Cruise Reviews

Best Cruise Ever. Cabin # 8008. This was a 10 day cruise. My 6th cruise with NCL. Best food. Best drinks. Best shows. Weather was a bit hit and miss. I love cruising. I think NCL does a great job. Some people like to complain about ... Read More
Best Cruise Ever. Cabin # 8008. This was a 10 day cruise. My 6th cruise with NCL. Best food. Best drinks. Best shows. Weather was a bit hit and miss. I love cruising. I think NCL does a great job. Some people like to complain about anything and everything! I prefer to see the glass " half full " . I think it is really important to treat each cruise as a separate event, and not to lump all the ships, staff, etc., into one big category. In a perfect world, I would like to see a NON smoking ship. The Casino, stinks. The pool deck can smell smokey as well. I would prefer some fans in the gym, as it gets stuffy. I also think that more and more people are abusing food on cruises. I cannot see how some people can eat and waste so much food. But, some things are NONE of my business ! Read Less
Sail Date October 2017
October 3rd we embarked on a journey from Vancouver to Hawaii on the Norwegian Jewel. It was a special milestone for us, our 40th wedding anniversary. We wanted to experience a special vacation for a special event. We were not ... Read More
October 3rd we embarked on a journey from Vancouver to Hawaii on the Norwegian Jewel. It was a special milestone for us, our 40th wedding anniversary. We wanted to experience a special vacation for a special event. We were not disappointed. There were only two things I would say bothered me a little. The embarkation process in Vancouver was not very organized and even though we were booked in the Haven, I did not feel the process lived up to the hype of getting on the ship as a "Haven" couple. The second part was the nickel and timing with drinks and coffee on board. I received an unlimited drink package but still I was told that I would be charge a small difference on some drinks and I had to pay for cappuccinos. Really??? I only had a couple of specialty drinks over the 10 days that demanded an extra charge, it amounted to maybe $25 above and beyond what I paid, and I paid quite a bit. My question is "why?" If you need it so bad, charge me an extra $100 and I won't have to worry about signing a chit. I feel the same way about the coffee. Cruise lines, learn from the All Inclusive resorts and include everything in a premium package. It is a nuisance. Now for what I really liked! The staff, the entertainment, the food, the room. A special thank you to Bowen, our concierge. He is professional, warm, friendly and extremely helpful. He focuses on the people he is dealing with at the moment and that to me is the sign that he cares about the people he is assisting. He is not looking at the next person in line, he talks and listens to the people in front of him. He is quick to get answers and actions completed. He made the trip fantastic. Bernadette - our housekeeper- worked tirelessly and long hours. She definitely is a special employee. Rex the Butler also was so helpful and accommodating. Our anniversary was at sea on October 8th and they each played a very important part in making the day special. I cannot forget to mention James, the host in the Haven. He was truly a wonderful person. Not bothering you but attentive and made you feel that he really was glad that we were there. The buffet, we kept away from. The food looked good but we just wanted to be served. My wife definitely deserved that after 40 years of taking care of 3 men in the house. The restaurants were fantastic though. Our favourites were the Le Bistro (Saldy was a great waiter.) Lamb was incredible! The Argentinian restaurant- Moderno's had unbelievable dinners- soo tasty Cagney's, Cucina, Chin Chin also rounded things out for us. As mentioned before, we upgraded our room to the Haven. I could not ask for anything more. Our cabin was in the front of the ship. One Balcony was overlooking the bow of the ship and our other balconies were more protected on the side. We are spoiled! If you have a special event, select these rooms if you are able.Lots of room, we felt very comfortable. The entertainment was top notch. On previous cruises we have taken, we left sometimes halfway through the shows. Not here- Landry was a comedian that performed a couple of times, Great act. The musical groups were awesome.- Fire and Ice and Temperature. Excursions were great, we loved the whole experience. Thank you Norwegian and the Jewel staff for making our 40th a trip to remember! Read Less
Sail Date October 2017
The itinerary of this cruise was not to be believed. We saw the 49 day from Seattle to Sydney and then found they had an opportunity to extend the trip by combining a 5 day to Tasmania with a 13 day to New Zealand after reaching Sydney. ... Read More
The itinerary of this cruise was not to be believed. We saw the 49 day from Seattle to Sydney and then found they had an opportunity to extend the trip by combining a 5 day to Tasmania with a 13 day to New Zealand after reaching Sydney. Embarkation in Seattle was a little confusing to us, as well as the NCL personnel. There were circumstances we later learned that were overblown that kept cash paying customers from coming to Seattle to board the ship. They received a notice that if they were allowed to board the ship as their booking stated that they would be in violation of the Jones Act in some fashion. Most of us seasoned travelers could never figure out what the violation would have been unless it had something to do with the way the trip was booked by some of the cruisers in separate segments instead of the entire 49 day initial segment altogether. Anyway once we got past the visa/ETA snafu the boarding process was quick and efficient. We were welcomed aboard at the top of the ramp by a host of Officers and Uniformed Staff and once inside there was champagne being distributed by the wait staff and musicians were playing in the atrium. Having sailed with NCL on a few occasions we were familiar with the process of waiting for the staterooms to be announced as ready. We went up one deck to O'Sheehans and had some mozzarella cheese sticks and French fries while we waited. It wasn't long before they announced our floor was ready and we proceeded down what I like to call the "Secret Passageways" ( a couple of hallways on each side of the bar) to our room which was also located on Deck 8. The same as O'Sheehans. Clean, comfortable, cool and laid out well is how I would describe our Starboard side Oceanview Cat.A stateroom. Lots of closet space and convenient to the main dining room, Tsars, which has its Main Entrance just one floor below ours. The restaurant itself is on Deck 6. A spacious shower and the toilet was not cramped as is with a lot of other rooms. They replaced the mirror in our bathroom about 10 days before we reached Sydney. It was on their list of things to do. We had no issue with it. All in all I can recommend Stateroom 8122 as a good choice for location and quietness. The entertainment and Cruise Directors staff aboard the Jewel for this voyage was second to none. The Jewel Showband, the guest musicians playing guitars and piano in the atrium, the Alambre Trio, Taylor Kundolf, Fire and Ice, Temperature, the singers and dancers of the Jewel Production Cast and the Burn The Floor dancers kept everyone applauding the whole trip! Bravo.. The ports visited on this voyage were in order: Seattle WA, Ketchikan AK, Cruise Sawyer Glacier, Juneau AK, Skagway AK, Cruise Glacier Bay, Icy Point Strait AK, Sitka AK, Prince Rupert BC, Vancouver BC, Hilo HI, Nawiliwili Kauai HI, Kahului Maui HI (2 nights), Honolulu HI, Nawiliwili Kauai HI (2nd time), Hilo HI (2nd time), Nuku Hiva French Polynesia, Fakarava FP, Bora Bora FP, Moorea FP, Papeete FP, Raiatea FP, Bora Bora (2nd time and overnight),Pagp Pago American Samoa, Cossing International Dateline, Lautoka Fiji, Suva Fiji, Port Vila Vanuatu, Noumea New Caledonia, Isle of Pines New Caledonia, Sydney Australia, Burnie Tasmania, Hobart Tasmania, Sydney (2nd time) Melbourne, Australia, Burnie Tasmania (2nd time) Wellington New Zealand, Napier NZ, Tauranga NZ, Auckland NZ, Bay of Islands NZ and finally Sydney for disembarkation. 68 wonderful action filled days intertwined with days of nothing but leisure and enjoying the amenities of the NCL Jewel. Accolades to the Captains and the staff for our numerous tendering to a lot of these exotic locations that went off without a hitch. Using tender tickets and discovering that using ALL of the boats available was the best way to go with getting passengers off the ship and onto these islands so they could spend their time onshore. The weather cooperated 95% of the entire cruise with smooth sailing. The Jewel is a very capable ship and I look forward to visiting her again for another round of adventure. The officers made it clear that this voyage was a learning tool for them as well as an adventure for the passengers. Other than Alaska and Hawaii these were waters not traveled by an NCL vessel before and caution with safety seemed to be in place at all times. If this itinerary is ever visited again, along most of the same lines, I would seriously consider boarding for it once more. Read Less
Sail Date September 2017
My husband and I flew into Seattle two nights before departing Seattle on the NCL Jewel for a 10-night Alaskan cruise to celebrate our anniversary and my birthday. We packed 3 medium size suitcases and one large suitcase anticipating ... Read More
My husband and I flew into Seattle two nights before departing Seattle on the NCL Jewel for a 10-night Alaskan cruise to celebrate our anniversary and my birthday. We packed 3 medium size suitcases and one large suitcase anticipating really cold temps in Alaska with layering clothes and warm winter boots. We did the 10-hour tour by Northwest which included a tour to the Boeing Airplane Factory. We really enjoyed this tour of the Seattle downtown and surrounding areas including the Salmon fish ladder at Ballard Locks and Dam. NCL embarkation went very smoothly. We arrived at the pier about 1030, dropped off our luggage, and stood in line to get our cabin card assigned, then sat waiting for our boarding group to be called. We were boarded and having lunch by 1:00pm at the Garden Cafe. NCL Jewel left port in Seattle around 4pmish on Saturday 23 Sep 2017. Our cabin was 10528, a balcony cabin, close to elevators. The room and balcony were kept clean during our 10-night cruise. Our cabin steward was a young lady (Wuan One sp?) who sang happy birthday to me and made me a cake out of a towel, flowers and sparkly confetti. Very sweet of her!! Cabin furnishings were showing wear and tear; recommend to NCL to refurbish within the year. Electronics for cabin need to be updated as well. The food was great at each of the complimentary restaurants except for the Chin Chin. We ate there the last evening and ordered Kung Pao chicken, steamed rice and spring rolls. The chicken was very tough, the sauce tasted old. Rice and spring rolls were good. I experienced extreme gas for several hours afterwards and frequent trips to bathroom. Maybe their other dishes are better. Entertainment and activities were outstanding. Something for everyone throughout the day even when in port. Alaska was beautiful (Skagway, Juneau, Sitka, Ketchikan, Prince Rupert, Icy Strait Point). We discovered that we over packed (way too many clothes and cold weather boots which were never worn). Our trip lasted 17 days flying from Cincinnati to Denver (one night), Denver to Seattle (2 nights in Seattle), NCL Jewel 10-night Alaskan cruise, 1 night in Vancouver, AMTRAK train ride from Vancouver to Seattle on the Cascades Train in business class (very nice), 2 night AMTRAK train ride on the Empire Builder from Seattle to Chicago, one night in Chicago, and flight from Chicago O'Hare to Cincinnati Airport. The two-night train ride on AMTRAK was not very restful, with us waking each time the train hot a bump, rocked or rolled. We slept for 13 hours straight in Chicago on a luxurious bed with a great view of the city at Magnificent Mile location. Flight from Chicago to Cincinnati on United was very relaxing. Made it home Saturday night by 9pm and slept for another 13 hours. Good thing my husband and I are retired (we are both in our young 60s), but we definitely needed a rest from our 17 day journey (trip of a lifetime and now marked off our bucket list). A word to the wise for advice on packing: We only needed clothes really for seven days as most outfits could be interchanged and worn again. We did not need heavy winter coats. We did not need cold weather boots. We could have taken three medium sized suitcases and two personal carry on bags and have been just fine. The more suitcases you have, the more difficult to navigate without assistance and additional expenses. There is plenty of room under the bed to store the suitcases. NCL Jewel freestyle cruising fit our needs where we could dine when we wanted to within restaurant hours. The perks associated with our cruise included the ultimate beverage package, $100 onboard credit and $50 per cabin deduction for port excursion. Drinks being served while still in Washington area while free under our package still incurred state tax which quickly eroded the onboard credit. Drinks could be pretty potent, so advise being aware and conscious of number of drinks consumed. They hit you hard when you get up and start moving around a rocking ship. Too easy to stumble from the rocking and fall and get hurt before ever starting the vacation. Also Medicare insured folks should be aware that Medicare does not pay outside the USA. One of our friends had to visit the ships doctor for a bad cold that turned for the worse and had to get a prescription for medicine (antibiotics, etc). His bill was $500. I have since discovered that Medicare insured folks can purchase additional supplemental or gap insurance that does cover outside the USA. We immensely enjoyed the WhitePass and Youkon Route train ride in Skagway and the Otter Express excursion in Sitka. We saw over 50 humpback whales, sea otters and seals and bald eagles in Sitka. Overall: This was a great experience. My husband and I had never been to Alaska and we loved the parts we saw. Luscious pine tree forests, beautiful pristine waters, and Oh My Goodness: The glaciers were magnificent! We witnessed and heard the loud cracking noise of calvings before they occurred. The staff on the NCL Jewel were extremely professional, courteous and helpful and actually looked and acted they were glad to be there serving the NCL Jewel and its customers. We loved it. We highly recommend taking this cruise. Read Less
Sail Date September 2017
From start to finish everything was great! We couldn't have asked for anything better! Everybody on board and off were great! What a great time. Our staff on the Haven deck were the best you could ask for! Anything we asked for we ... Read More
From start to finish everything was great! We couldn't have asked for anything better! Everybody on board and off were great! What a great time. Our staff on the Haven deck were the best you could ask for! Anything we asked for we got. Amazing. This was my first cruise and would do the cruise again without hesitation. The scenery the Excursions the people that lead the excursion were all great. We left on time and returned to the ship on time. I think we got a little extra being the last cruise ship in the Alaskan port until next season. Extra sled dog time, extra Glacier flying time, extra everything. We learned a lot about the people working on board the ship. They come from all over the world and were very knowledgeable with not only our cruise but others they have worked on as well. Hats off to the entire Staff and Crew of the Norwegian Jewel! Read Less
Sail Date September 2017
Norwegian seemed to have the best deal on what we were looking for. The food was not bad, and the service was absolutely excellent. Just enough balance between at sea days and times in port. The crew was terrific and definitely knows how ... Read More
Norwegian seemed to have the best deal on what we were looking for. The food was not bad, and the service was absolutely excellent. Just enough balance between at sea days and times in port. The crew was terrific and definitely knows how to take care of people. The ship was always on schedule. Plenty of activities, but wish they had more ping pong tables (only 3) which seemed to be used all the time. The on board entertainment was good, and it was nice to see the comedian was so friendly even off stage. She did a wonderful job. I would go again if I had the chance. The captain was very informative about what we were doing. We took the train in Skagway and I would recommend that to anyone who go on this cruise. Last about 3 hours with incredible views of Alaska and Canada. Skagway was in my opinion the best port. The cabin steward was the best. He always was very courteous and friendly. Read Less
Sail Date September 2017
I have already taken two cruises to Alaska. One with my friend and one with my Mother. Was not thinking about another one but when I heard about a previous Cruise Directors Staff Employee Milo, who was going to be on this ship, I knew I ... Read More
I have already taken two cruises to Alaska. One with my friend and one with my Mother. Was not thinking about another one but when I heard about a previous Cruise Directors Staff Employee Milo, who was going to be on this ship, I knew I had to take this cruise again. When I got on the ship, I felt right at home knowing the layout was similar to The Jade and The Gem. There were two more Gabi (Cruise Directors Staff I've seen on 3 cruises in three years). Then David The Cruise Director on my last cruise and was surprised to see him on this one. I loved the band called Temperature who I saw last year on The Jade (fantastic) and hope to see them again. The shows were great but no comedians for me. The first night, being a Platinum Level, I got an additional meal for free and decided on Le Bistro (French) an the food was fantastic. The next night to La Cucina (Italian). Main dining room for breakfast, lunch and one evening meal. Teppanyaki (Japanese Steak House Style) was good but I've had better outside of the ship. Did La Bistro two more times. Met Alex, Hector and Jeffrey (also Cruise Directors Staff) who were lots of fun. What more can I say Read Less
Sail Date September 2017
We choose this cruise after our travel agent mentioned that Titan do a tour of Canada, ride on the Rocky Mountaineer for 3 days as well as various excursions included and to top it off a 7 day Cruise on the Norwegian Jewel up the inside ... Read More
We choose this cruise after our travel agent mentioned that Titan do a tour of Canada, ride on the Rocky Mountaineer for 3 days as well as various excursions included and to top it off a 7 day Cruise on the Norwegian Jewel up the inside passage in Alaska just magical. Day 1 We flew to Calagry on the 3rd September arriving midafternoon then on to Banff for 2 nights. Day 2 Lake Louise beautiful and a cable car ride and lunch (extra) Day 3 Columbia Icefield where we went on an included ice expolorer on the Athabesca Glacier , you could even step down and walk on the ice such a sight, Day 4 Jasper going to see the beautiful Lake Maligne then dinner with a wildlife talk very interesting. Day 5 Rocky Mountaineer to Kamloops staying 1 night a 9 hour journey Day 6 Rocky Mountaineer to Vancouver staying 1 night another 9 hour journey Day 7 Rocky Mountaineer to Seattlejust over 4 hours journey. We had the Silverleaf Service would recommand it they lookes after us so well with lovelly meals etc. Seattle and seeing the Norwegian Jewel for the first time such a pretty ship we got to our cabin and went straight onto our balcony so nice to be able to have a little fresh air. Day 8 At sea Today Day 9 Ketchikan went on an shore excursions to see the lumberjack show so funny and the native village of saxman Day 10 Juneau went on a shore excursion to see the hump back whales and a buffet we were lucky to see a few tails. On the way to Skagway we sailed up Tracy Arm and the Sawyer Gacier seeing the icebergs and the lovely scenery so beautiful. Day 11 Skagway we went on a shore excursion to see the sld dogs that have run in the idirod so brave going so far and holding 3 5 week old huskie puppies, gold panning was a lot of fun and then going on the White Pass scencic railway journey so beautiful. Day 12 Cruise the Pacific Ocean so warm it was such a beautiful day Day 13 Victoria went on our last shore excursion on the orca spirit to go out and hopefully see the Killer Whales we saw about 40 and numerous seals such a fantastic time we were so lucky to see so many. Day 14 Seattle where we say goodbye to our ship didnt want to leave her as we really enjoyed the experience, from the Captain down all the crew was really helpful and kind to us as we on a extra special trip for my late Husband as he had Died on the 11th March and it was his dying wish if it was possible to come to Canada never thought a cruise was for us but was wrong the Jewel was such a lovely friendly ship.our steward Leo was making us towel animals they were so funny you never knew what you would find when we got back to the cabin.. The Entertainment was great as was the dining you could choose which one you fancied either to dress up or go casual depending on where you wanted to eat. the swimming pool and hot tub were great as was the Spa having the hot stone massage just be carefull as you cant use cash on board that you dont run up a big bill it wouldn't be nice to not be able to pay your bill. Day 14 We left Seattle by Coach for our journey back to Vancouver Day 15 went to Caliope suspension bridge park, Grouse Mountain on the cable car but the weather turned and we got soaked so couldnt enjoy the lumberjack show or see the 2 orphened Grizzly bears just caught sight of 1's bum in the poring rain after that we went to Stanly Park for afternoon tea that was really nice Day 16 Flew in a little seaplane over Vancouver Harbour for 20 mins beautiful then on too stanley park for a 1 hour horse drawn carriage ride then back to the hotel to wait untill it was time to go the Airport. Day 17 Arrive back in LOndon at 11.45am very tired got Titan vip travel home and got ther at 4.30pm. Read Less
Sail Date September 2017
First off Embarcation: Arrived at Pier 66 @ 9:45 AM. Done with check in and in the waiting area by 10:15. Group 5 for boarding. Boarded ship at 11:35. Super fast and easy. Very helpful port staff. Stopped at spa to verify our ... Read More
First off Embarcation: Arrived at Pier 66 @ 9:45 AM. Done with check in and in the waiting area by 10:15. Group 5 for boarding. Boarded ship at 11:35. Super fast and easy. Very helpful port staff. Stopped at spa to verify our spa package, very very attractive women at the spa. Super easy to get sticker and tour. Lockers in men's locker room never wanted to work for me. Co-ed hot tub was too cold. Tile loungers were great. Very clean lockers and area overall was worth the effort. Had small lunch @ O-Sheehans. Portions were small. Service from the older Filipina waitress was awesome. She was cute too. Drinks were good. Corned beef sando good, fish and chips good. spare ribs good. wings were not great. Bags in cabin by 6:00, we departed on time. Cabin room 10108 was better than expected. Cabin Steward Gede (like Geddy Lee from Rush) was very awesome. towel animals every night. tipped him a total of $85 over the course of the week. Bed was good, balcony was clean and not sticky. Meals. We had UDP and UBP. drank lots of wine by glass. Merlot better than Cab, Malbec just ok. Prosecco good. Cagneys was the best of the 3 places we ate. Awesome service and great presentation. Chin chin was horrible. Cute dresses on the female waitstaff was about it. Le Bistro was solid as was Cucina. Buffet breakfasts very good and lunches had plenty of Indian food too. Outdoor bbq was also tasty most of the time. MDR's were very hit or miss. Dinners good, lunches took too long and we had horrible service in Tsar's one lunch. Gym, very nice, not too crowded, treadmills were good. trainer was friendly, locker room too smal.. Deck 7 was the best to run on, not too smoky. Sport court was fun for futbol. Overall, as a first cruise it was great. I'd go again on an NCL ship this size or smaller. Read Less
Sail Date September 2017
My husband and I were first time cruisers, therefore we searched for a cruise that would allow us to have a great time, with a great atmosphere, exquisite food, and high quality service without compromising our finances. We found that ... Read More
My husband and I were first time cruisers, therefore we searched for a cruise that would allow us to have a great time, with a great atmosphere, exquisite food, and high quality service without compromising our finances. We found that and even more at the Norwegian Jewel. The view from the balcony was unbelievable gorgeous. The service provided at the front desk, at embark and at disembark was very organized and efficient. As a matter fact the service provided by the entire staff was superb. The food , especially at Moderno's , and at Cagney's was exceptionally delicious. Even the buffet had lot of food with great variety. At first, I was a little bit skeptical about the cleanness of the cabin, but I was wrong because our cabin was cleaned twice a day. We have a grand time, and the memories of our first cruise are unforgettable. We recommend Norwegian Jewel and its outstanding service to anyone who is looking to pamper himself/ herself. Bon voyage! Read Less
Sail Date August 2017
This was our 6th NCL cruise and our 2nd to Alaska. We've cruised with others and prefer NCL because of their casual atmosphere and any time dining. There were teens on the cruise but they were well behaved and there were no ... Read More
This was our 6th NCL cruise and our 2nd to Alaska. We've cruised with others and prefer NCL because of their casual atmosphere and any time dining. There were teens on the cruise but they were well behaved and there were no screaming kids running up and down the hallways as we've seen on another cruise line. The food was very good both at the dining room and buffet. I'd like to see more seating at the buffet but understand that some cruisers seemed to camp out there; possibly because the weather was not conducive to lounging at the pools. The entertainment was top notch. Cirque de Bijou blew me away especially the finale set to Carl Orff's Carmina Burana. One thing I like is NCL now prints their TV movie schedule which is helpful when you get a rainy day or just want to chill. The bar service was as usual, top tier. We get the Unlimited Beverage Package as a perk and tend to gravitate to one of the smaller bars. We like to have a drink before attending the show or going to dinner. The bartender remembered us after the first night and knew what we wanted. She made perfect drinks and really knew her stuff. We only did one shore excursion: hiking the Chilcoot Trail and River Float out of Skagway. NCL rates it as activity level 2 but it should probably be rated level 3 because the trail is very steep and slippery. Not for the casual hiker. The guide was very knowledgeable about the flower and fauna in the area and provide interesting commentary. Our group was only eight people which made it very enjoyable. Overall, the Jewell is a fine ship, great staff and doesn't ever feel cramped for space. Recommended! Read Less
Sail Date August 2017
This was my husband's first cruise; I hadn't cruised for many years, and my first Norwegian cruise. We were blown away; it exceeded our expectations on every level. The staff was friendly, always went above and beyond. ... Read More
This was my husband's first cruise; I hadn't cruised for many years, and my first Norwegian cruise. We were blown away; it exceeded our expectations on every level. The staff was friendly, always went above and beyond. The food was excellent. We loved the choices. Loved Cagney's!! Least favorite was Chin Chin. The views were always incredible. I loved the fact that everywhere on the ship was a view. The cabin had plenty of storage space and the bed was cozy. We enjoyed several activities in the Spinnaker Lounge and did whale watching there as well. We were not disappointed! The ports were easy the get around; plenty of shuttle service where needed. We loved everything about the Jewel. Embarking was a breeze. I was so impressed. We walked off when disembarking at the end of the cruise; completely effortless. Plenty of staff on hand to answer any questions at any time. This was the most wonderful vacation either one of us have ever been on!! Read Less
Sail Date August 2017
Love Alaska, the view, the whales and glasiers. But this time the weather didn't help much but we were able to see some whales, eagles and sea lions. The entertainment wasn't like the last time but there was a couple of ... Read More
Love Alaska, the view, the whales and glasiers. But this time the weather didn't help much but we were able to see some whales, eagles and sea lions. The entertainment wasn't like the last time but there was a couple of singers Fire & Ice, they were incredible good, so much energy and talent.She did a tribute to Tina Turner, Whitney Houston and MJ. Seattle is nice you need to come a day before the cruise to experience Seattle. The specialty restaurants are amazing, like the Hibachi, so much food and so so good. I have some acupunture done but was a little pricey and I didn't see any difference. The excursions I did were outside ncl. One thing comparing to other cruises was needed more music to dance new hits. Summarizing I thing NCL does an excelent job with the choose of options when you buy a cruise, like free drinks, specialty restaurants, etc. Thank you for a memorable cruise NCL. Read Less
Sail Date August 2017
This was our first ever cruise and we loved it! We thought the ship was very clean, the crew were all wonderful, and the ship in very good shape. There are so many food options, but we found ourselves eating in the Garden Café the most ... Read More
This was our first ever cruise and we loved it! We thought the ship was very clean, the crew were all wonderful, and the ship in very good shape. There are so many food options, but we found ourselves eating in the Garden Café the most (buffet). We went to the show every night and all the entertainment was VERY good. The only food we didn't enjoy was at the Chinese food restaurant, Chin Chin. We went to the specialty restaurant Cagney's one night and it was fabulous! We found ourselves in the Spinakker Lounge a lot enjoying the scenery from comfortable chairs. Sometimes there were games going on in the lounge but that made it even more fun to be there! We only booked two excursions, one independently and one through the ship. The Deadliest Catch tour in Ketchikan was our favorite!!! We took the tram on our own in Juneau and hiked around a little bit at the top. In Skagway we took the excursion we booked through the ship - the train/Klondike highway tour. I enjoyed it more than my husband did, however, the weather was pretty nasty that day which took some of the enjoyment out of it. We had an inside cabin (9063) which was large enough for two adults. The cabin was well organized so we could put all of our things away and not feel cramped. The bathroom was nice enough, a large sink which I loved! The shower had enough room to shave my legs. Our cabin steward, Sagar, kept our room very clean. I would absolutely book another cruise on Norwegian and would go back to Alaska as well. Read Less
Sail Date August 2017
I have only cruised with Norwegian so I have no personal experience to compare it to, but I also have no desire to try another cruise line because I am so happy with this one. Their staff is superb, so happy and friendly and helpful! All ... Read More
I have only cruised with Norwegian so I have no personal experience to compare it to, but I also have no desire to try another cruise line because I am so happy with this one. Their staff is superb, so happy and friendly and helpful! All the Norwegian ships I've been on have been so clean throughout the whole cruise. The food is delicious and there is a wide variety to choose from. But the thing that sets them apart from all the other cruise lines is their open dining. I love the freedom to choose where to eat and when to eat. Sometimes I don't feel like socializing so I pick a table for two. Other times I sit with people I don't know or invite others to sit by me. If I feel like dressing up and going to a fancier restaurant I can, but if I don't I don't have to. For this reason alone, the freestyle dining, I think I will stick with Norwegian for my cruising experiences. Read Less
Sail Date August 2017
This was our 5th cruise and the second one with NCL. We chose this cruise to Alaska to celebrate the 21st birthday of one of our granddaughters. We had three cabins, two adjoining with balconies and one inside just down the hall. The ... Read More
This was our 5th cruise and the second one with NCL. We chose this cruise to Alaska to celebrate the 21st birthday of one of our granddaughters. We had three cabins, two adjoining with balconies and one inside just down the hall. The rooms were very clean and the cabin stewards were attentive and helpful. There was a bit of a mix-up regarding the dinner reservations for the birthday celebration but the dining room staff went out of their way to make it up to us. We prefer Norwegian's freestyle cruising because it's more of a vacation if one does not have to worry about dressing up on formal nights. This is especially true if you're traveling with children. All in all, this was our best cruise yet. The ship is very clean, the staff go out of their way to help and Captain Pelle Fredericksson was amazing! We are definitely Norwegian fans!! Read Less
Sail Date August 2017
We chose this cruise at the last minute based on getting a better price over princess. My parents loved princess and none of us had ever tried Norwegian. I had done Royal and carnival before but never NCL. My very first impression of the ... Read More
We chose this cruise at the last minute based on getting a better price over princess. My parents loved princess and none of us had ever tried Norwegian. I had done Royal and carnival before but never NCL. My very first impression of the boat was it was older, didn’t have a good flow, no fancy atrium like royal, and no closing outdoor pool area like carnival has if it is raining. However the staff, ininerary, and overall cruise won me over. I loved the freestyle cruising. I thought all the staff was incredible. The captain was my favorite of all and the cruise director Richard was awesome. The buffets had plenty of areas to eat and they seemed to be open most of the time. They were very clean and had sanitizer stations everywhere. The captain was always telling us when he would see wildlife so we could go see it. I loved this cruise so much my the time it was done. Anytime freestyle dining totally wins in my books and the entertainment was world class. Wished they had a closing pool area for the colder days and an outside or any type of movie theater. Read Less
Sail Date July 2017
we were on carnival to alaska 2 years ago and a group of freinds were booking this never been on norwegian great deal so wanted to enjoy and see things we did not see or do prior norwegian buffetts are better but main dining not as good ... Read More
we were on carnival to alaska 2 years ago and a group of freinds were booking this never been on norwegian great deal so wanted to enjoy and see things we did not see or do prior norwegian buffetts are better but main dining not as good as carnival! we found something to eat that we enjoyed always! did not like the brazilian steak house specialiuty dinner service and quality of food was not good!tours were great the shows were well done loved the livedmusic carnival is mostly dj norwegian live music!embartation and getting off was well done! room was well maintained and cabin stewart nice hardworking !had a lot of special theme lunches bbq and in buffett different themes to enjoy. crepes were cool .bakery products are the best i have ever had! ty to chefs bread and cakes pretzels wow awesome !!! captain is outgoing he is all over taking with all even shaking hands with all on last day and thanking us for sailing with him! the cruise director was a high energy guy who enjoys his job! ty ! the crew and staff are the best and I feel due to captain ! Read Less
Sail Date July 2017
We went to Alaska on the Jewel. I was so impressed with how well the ship was maintained and kept clean. The staff was so nice and friendly. The officers and crew were awesome. We had the pleasure to meet the Captain several times and ... Read More
We went to Alaska on the Jewel. I was so impressed with how well the ship was maintained and kept clean. The staff was so nice and friendly. The officers and crew were awesome. We had the pleasure to meet the Captain several times and it was obvious he cares about his ship. I enjoyed looking at all the plaques from the ports of call that the Jewel has been to, she's been all over the world. I really enjoyed the cruise into the Endicott Arm and Dawes glacier. It was so peaceful and magical and i appreciated the Captain navigating us through the chunks of ice so quietly and slowly. It was truly magical. I was nervous after i booked this cruise because of the bad reviews about the food being barely edible. But i found that to be the complete opposite. They had such a wide selection of fresh and delicious foods to appeal to everyone! I am a picky eater, i mostly eat whole fresh foods , and the Jewel had everything i needed at the buffet to make delicious meals . A fresh salad bar, low cal dressing options, fresh fruit that was chilled and delicious, yogurt, cereals, lots of lean meat options, cheeses, whole grains, fresh breads, etc. They also had the typical casino style buffet dishes which i never find appetizing and are not edible regardless of where i go. I didn't eat any of those dishes so i can't give a review of them. If someone served themselves a gross looking buffet dish and complains its gross, that's on them. My meals were delicious. I wouldn't expect everyone to find every buffet dish to their liking. I was really happy with the selection of foods, there was something for everyone. We also had a meal at Cagneys, it was a nice meal. And we had a meal at Teppanyaki's and it was just ok, the food is too heavy for me, i prefer lighter meals. At the two free dining rooms, i was able to order salads and an appetizer for my meals and they came fresh and tasted just fine. The entertainment was awesome, there are some wonderfully talented people on this ship, from the choreographers to the set designers to the actors to the musicians. I really enjoyed the shows. Read Less
Sail Date July 2017
We have always want to go to Alaska. We had family going and it was a perfect time. Since, we live near the city we were departing from there was no need to explore it. Our embarkation process went smoothly and was well organized. ... Read More
We have always want to go to Alaska. We had family going and it was a perfect time. Since, we live near the city we were departing from there was no need to explore it. Our embarkation process went smoothly and was well organized. Disembarkation was timely at all ports giving some time for independent exploring either before or after excursions; it would be nice to have a little extra time in each port but that is a choice if doing excursions. The ship was clean and if work needed to be done it was done in a timely manner. Our cabin was well kept and our steward and housekeeping were awesome. Eating was nice due to a variety of dining experiences and foods. Entertainment was fitting for most during prime hours. Service was prompt and you could tell the staff took pride in what they were doing. Ports were great but crowded that is to be expected with so many people. Shore excursions for the most part were very informative. We would definitely take another cruise with Norwegian. Read Less
Sail Date July 2017
I loved my experience on The Norwegian Jewel. I liked the smaller ship. The crew couldn't have been any nicer, always helpful with big smiles. I especially enjoyed the French and Italian restaurants. I also liked all the other dining ... Read More
I loved my experience on The Norwegian Jewel. I liked the smaller ship. The crew couldn't have been any nicer, always helpful with big smiles. I especially enjoyed the French and Italian restaurants. I also liked all the other dining options. The Casino was so fun (Leslie did a great job). My room was comfortable and always clean. My friend and I signed up for a shore excursion at every port. Our best was the zip lining in Skagway. Dusty and Ducky had so much patience with us two "old" ladies. It was a blast! The other excursions were also enjoyable. There were plenty of on board activities to keep you as busy as you wanted to be. Both embarkation and disembarkation went smoothly - everyone was so kind and helpful. I definitely plan to cruise Norwegian again, hopefully out of Boston to New England and Canada. I highly recommend the Alaska cruise with Norwegian. Read Less
Sail Date July 2017
My mother always dreamed of seeing Alaska; after my father died, I invited her and my daughter on an Alaskan cruise. My mother had never been on a cruise, but had friends who had shared about their travels. My daughter needed a break ... Read More
My mother always dreamed of seeing Alaska; after my father died, I invited her and my daughter on an Alaskan cruise. My mother had never been on a cruise, but had friends who had shared about their travels. My daughter needed a break before starting nursing school; she'd been on one cruise, the Caribbean for her honeymoon. This was my 7th cruise (all on NCL), the 4th to Alaska, and my first on the Jewel. Embarkation was a breeze. As a Latitudes member, we went to the express line. Cheerful staff greeted us and directed us to the appropriate lines. (Since we live near Seattle, I thought that would be a fun retirement job!) My one complaint was having to wait awhile (maybe 15 minutes?) in a large room after checking in and before boarding. Once onboard, we headed straight to Tsar's Palace, which would become our go-to meal spot for most of the cruise. Our cabin was almost ready by the time we got there after lunch. We were able to upgrade to a balcony using my NCL credit card points, and then successfully bid to get a mini-suite. So glad we went for the mini-suite; when the third bed was made up, we could barely move around. It was my first cruise with a balcony, and I'll never see Alaska without one! When we cruised up Endacott Arm, we could watch from the comfort of our room and not get rained on or jockey for a spot on the deck. Our steward gave us top service. The ship itself was bigger than most that I'd been on, but not as massive as the Escape which we took on our last cruise. My mom and I had the Specialty Dining Package, so I bought one for my daughter even though she's a vegan and I wasn't sure she'd find anything to eat. But staff at Tepanyaki, La Cucina and Le Bistro were great about adapting dishes for her. Mom and I enjoyed the food there as well; I thought the service at Le Bistro was a bit slow, but daughter said that's just French. Most of our meals were at Tsar's Palace. Food and service were great. I was surprised more people didn't eat there; we could always get a good seat. Tried Azura for dinner one night; good food and service - but noisier and more crowded. My daughter had a few meals at the Garden Cafe because she could choose her food (said the veggie burgers were great), but had to ask staff what was in each dish to know what was vegan. She found the main dining room would cater to her diet, and even had a staff member assigned for special diets. She also was able to get soy milk in her specialty coffees, though wished it were available in more venues. My mom enjoyed her coffee in the Garden Cafe every morning while we slept in, but wished there was a way to save her seat when she got up for a refill. I'm not one who takes a cruise for the entertainment venues, but traveling with a young adult I did more than normally. Enjoyed the comedian; my daughter loved "Fire and Ice." We hit the Fizz Lounge one night, and my daughter repaid me for 8 years of voice lessons by singing Karaoke. She and I also went to the wine and chocolate tasting, and learned a lot about wine selection. Good value for the cost. Daughter used the gym several times. Shops were great, and had 25-cent postcards, which is a great value and almost as low as on shore. (I don't buy art, jewelry or luxury goods on ship, but did pick up some duty-free liquor for my husband.) Service as always was excellent. Our steward was hard working, and called us Mama, Grandma and Caroline. All the other staff were great, although the person at the shore excursion desk wasn't able to tell me whether there would be vegan food available on our Yukon stop. (There was.) In his defense, I didn't ask until the night before and he hadn't received a response to his e-mail by the time we left the ship. The top officers were very visible, and had one or two Q&A session, in addition to being at the Cruise Critic reception. Internet service was slow but satisfactory. The three of us split 250 minutes (plus an addition 30 for Latitudes members.) You can log onto the ship's ap for free. We learned that you could text to and from iPhones without being on the Internet (and of course, being on airplane mode except when close to shore). All of our shore excursions were great. In Ketchikan, we took the Eagles, Lighthouse and Totem boat tour. We saw many eagles. Two warnings: You don't actually go into lighthouse, but watch from the boat; and the salmon dip isn't as good as they make it out to be. In Juneau, I had booked a trip to Mendenhall that was at the glacier for 2 1/2 hours - which is a great amount of time if you want to hike out to the falls, but way too much if you just want to see the glacier. That didn't leave us much time in Juneau to shop or see other sites. Second mistake of the day: Our bus driver dropped us in town to shop, and said we could take a shuttle to our ship or take a "10-minute walk." Seeing the long line for the shuttle, I thought we could just walk to the ship, but it was much longer than we thought. I finally hailed a taxi (who stopped illegally for us) and gave him an outrageous tip. Because of water conditions, we traveled up Endacott Arm instead of Tracy Arm. We saw the same sorts of floating ice, seals, eagles, etc. Daws Glacier is not as impressive as Sawyer, but it was beautiful nonetheless. Because we were in our rooms, we didn't hear the reason for the change of route. This is where the balcony was worth the money. In Skagway, we booked a bus to Yukon, where we had a chicken dinner and then stopped in Carcross. We took the White Pass railroad back to Skagway. The bus ride was a real highlight, not the least because of our driver, Savino, who was superb. He said that maybe 20 percent of tours see bears, but we had FIVE BEAR SIGHTINGS! So exciting. The railroad trip was also a highlight. The one drawback was it filled our entire day in Skagway, with no time for shopping (I'm a postcard collector). In Victoria, we took an excursion to Butchart Gardens. Our bus driver gave us a great narration on the way out. It was Friday afternoon, so traffic was terrible. It was a sunny day so the gardens were beautiful, but bright sun is not the best for photos. Again, not enough time in Victoria. We splurged on the photo package, and were delighted to find the photos were put on a USB drive so that we could print/scrapbook the ones we liked. Photo staff did a great job. One disappointment was the souvenir photo taken in Tepanyaki was not included in the package, but purchased separately (which meant it wasn't on the drive). Debarkation was extremely efficient - maybe too efficient. We live an hour away, so I texted my husband when we got in line thinking that would be enough time. We were on the curb in 20 minutes. Had fun people watching, but no place to sit (and no restroom once you get past security.) All in all, it was a great cruise, and I'm already booked on the Jewel next year for our 40th wedding anniversary. Read Less
Sail Date June 2017
This cruise was chosen because of it's price, then the onboard package deals were amazing! That's what got us on board. The service of the employees was so over-the-top....it was such an enjoyable experience that I can't ... Read More
This cruise was chosen because of it's price, then the onboard package deals were amazing! That's what got us on board. The service of the employees was so over-the-top....it was such an enjoyable experience that I can't imagine it being any better. Both getting on & off the ship was a very smooth running experience, our cabin was small (aren't they all) but it was always clean and was very comfortable. Food was amazing in the restaurants & pretty good in the buffet, as were the staff. We saw great entertainment, watched some fun games played and saw some really good demonstrations being held. Our ashore excursions were exactly like we wanted. There were children on the cruise, but they were busy in their own spot so we didn't see them much. Liked the way the top deck was a quiet area. Overall, a great ship to sail on! An amazing crew made this cruise all the more better. Read Less
Sail Date June 2017
We choose this cruise for all the family members to get together which there were all ages. We all had a great time. The Crew was amazing. I was amazed on how helpful they were in addition to the Crew who was in the buffet area. They ... Read More
We choose this cruise for all the family members to get together which there were all ages. We all had a great time. The Crew was amazing. I was amazed on how helpful they were in addition to the Crew who was in the buffet area. They were friendly. We appreciated a crew member who was always nice and kind to us every time we ate. He was professional, always smiling and would say hi to us every time we saw him while we were eating. I was amazed on how many people worked on the cruise and how they all work really hard to make our vacation special for my family. We were lucky to be able to have this opportunity to do this. The excursions were a lot of fun which there were many excursions to meet all of our families wants and need. It was fabulous Thank you to the Crew - The Norwegian Jewel for the trip to Alaska on June 10th 2017 Read Less
Sail Date June 2017
This was my second time on the jewel (first time cruised from NYC) I was pleasantly surprised they revamped the ship nicely. We selected a back cabin facing the back so we could see as much as possible - this was a great option however I ... Read More
This was my second time on the jewel (first time cruised from NYC) I was pleasantly surprised they revamped the ship nicely. We selected a back cabin facing the back so we could see as much as possible - this was a great option however I did get seasick on a sea day. The spa was a little sketchy this time around with the masseuse offering me "free" products if I bought some other stuff - well i fell for it but had buyers remorse and returned it - well when they didn't see one of the products on the receipt they went ballistic - i think the girl got fired. Anyway, the excursion were great esp the Photography Sea/Land excursion. We spent a couple hours on the water seeing whales, eagles, seals etc with great photo ops. Then a hike on a glacier - just amazing. The other excursion was a bus trip into Yukon Terriority and took the train back - again great photo opps! It was chilly and misty most of the time, so we did not spend any time on the deck and i had to buy a heavier coat. We could not sail near the glaciers due to the amount of ice still in the water. I would love to go again and do a Southbound 1-way cruise! This was for my son's graduation present - all he ever wanted to do was go to Alaska - he loved it! Read Less
Sail Date June 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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