1 Helpful Vote
Sail Date: June 2018
The cruise was great. I was very pleased with the staff and the ship. A couple meals were questionable but wait staff got me out replacements in a matter of seconds. The ship looked great so I do not understand why people complain about ... Read More
The cruise was great. I was very pleased with the staff and the ship. A couple meals were questionable but wait staff got me out replacements in a matter of seconds. The ship looked great so I do not understand why people complain about the ship. Wife and I used the fitness facility which was one of the better ones that we've used on cruise ships. Overall, a great cruising experience. We paid for a cabin because everyone said you need to get a balcony for Alaska. I do not believe this to be true. I used my balcony maybe twice the whole trip. More often I would simply go to one of the many viewing areas on the ship. I never found them overcrowded in the least. Food was great. Loved the poolside barbque. The steaks and side dishes at the Steakhouse were fantastic. I loved the entertainment but the female comedian left something to be desired. Read Less
Sail Date: June 2018
I picked this cruise because it seemed like a good cruise to go on with my best friends. Getting on and off the ship was excellent. I loved the layout of the ship, everything was in a great place. The cabin was small but that's our ... Read More
I picked this cruise because it seemed like a good cruise to go on with my best friends. Getting on and off the ship was excellent. I loved the layout of the ship, everything was in a great place. The cabin was small but that's our fault for booking an inside cabin for 4 girls. The buffet was the best, the food, the people working there, everything. Almost every day we would spend our day in the Spinnaker Lounge because that's were most of the activities we wanted to do were located. The staff and service were the best I have ever experienced, especially the Cruise Director Staff. The Cruise Director Staff made this cruise one of the best trips any of the 4 have been on, they were so friendly and amazing at their jobs. We only went on one shore excursion because that's all we could afford but it had the best time on it. I highly recommend this cruise, on this ship. Read Less
2 Helpful Votes
Sail Date: June 2018
This was a bucket list cruise for my wife and I. Our excitement was in seeing the landscape, glaciers and cultures in the communities where we stopped along the way. We were more than thrilled by all of these aspects of our cruise BUT ... Read More
This was a bucket list cruise for my wife and I. Our excitement was in seeing the landscape, glaciers and cultures in the communities where we stopped along the way. We were more than thrilled by all of these aspects of our cruise BUT much to our surprise and pleasure was the “on board” aspects of the cruise. The ship is impecibally maintained and managed. It’s staff are welcoming, engaging and professional. The dining was excellent with never a wait to be seated with “free style dining”. And lastly, the all day entertainers were spectacular. In particular the evening shows in the huge theatre were world class presentations by professional singers, dancers, comics and acrobats. The shows were different every night and convienently timed every night. In addition, throughout the ship at various venues there were other musicians and entertainers to keep everyone mingling and engaged. Also there was a late night lounge for dancing with a professional DJ (too late for us Read Less
4 Helpful Votes
Sail Date: May 2018
My wife and I began our marriage 38 years ago in Alaska and decided to finally book a trip back. We took our 2 daughters, one who was born in Kodiak. All were very excited and anxious for what we hoped would be a trip filled with ... Read More
My wife and I began our marriage 38 years ago in Alaska and decided to finally book a trip back. We took our 2 daughters, one who was born in Kodiak. All were very excited and anxious for what we hoped would be a trip filled with recollections and new images. Embarkation was a disaster taking well over 2 hours with management alluding that it was us passengers who arrived later than their appointments that caused the issue. She took no responsibility for having sent staff home knowing how many passengers were yet to arrive. To make tings worse; we kept being told how good they were and their average wait time is 30 minutes. At this point my wife and I were thinking we had made a huge mistake leaving our well established loyalty to Princess. Once aboard ship and having finally received our luggage many hours later, we met our cabin steward who unfortunately was met with our frustration and very professionally asked how he could meet our expectations throughout our cruise which he did and actually exceeded our desires. We ate everywhere from the buffet to the specialty dining rooms to the regular dining rooms enjoying the quality and variety of food offered throughout the entire cruise. Advice - spring for the specialty Dining Package for at 3 nights and make sure you get to Cagney's. Outstanding service and steaks. Speaking of steaks; the regular dining room has steaks every night that are equal to other fee-extra restaurants on other ships. And don't forget the washy-washy greeter at the buffet entrance making hand sanitizing the most fun event of the day. REALLY!! Do you love wine? Bosco, the sommelier is the best. He offers unique offerings and pairing and leaves you wishing there were more classes offered. He is knowledgeable, informative and much like the staff on the Norwegian Jewel gives the appearance of loving being employed on the Norwegian Jewel and therefore passes that friendliness and happiness on to us, the passengers. If you love good music check out Leo who takes pride in literally knowing his followers and makes each one of us feel special as he remembers your name and greets you when you come to hear him sing. In Skagway, the train was cancelled due to a rock slide which sent everything into confusion. The professionalism exemplified the excursion staff was superlative as they calmly handled rebooking and advising alternative excursions for the day. A true picture of a well organization was evident when they took disaster and turned it to another routine day in port.. I would recommend the Norwegian Jewel for your next Alaska cruise if for no other reason to be enchanted by the likes of our new friends the washy-washy greeter, Bosco for some wine and education and last but not least, our friend Leo who like another couple who has booked 5 cruises to just see him will be doing the same. Thank you Norwegian Jewel for fulfilling our dreams. We will be joining NCL next year as we join you on the Encore in Southampton in November. Read Less
Sail Date: May 2018
Repositioning of the ship allowed us to have a variety of stops in different countries. Itinerary was exciting with amazing vistas. The port stops in Japan were fascinating and combined with Russia as a memorable experience made us ... Read More
Repositioning of the ship allowed us to have a variety of stops in different countries. Itinerary was exciting with amazing vistas. The port stops in Japan were fascinating and combined with Russia as a memorable experience made us salivate at seeing the beauty of Alaska. Alaska speaks for itself from high glacial mountains to tree lined shores encircled by deep glacial waters. The stop at Icy Point Straight was a cultural experience. Hearing how the Tinglit people were forced to move from their ancestral homes, in what once was fertile land in Glacier Bay, to Icy Point Straight. Seeing their history carved into a totem pole combined with a fascinating narrative of their fleeing to Icy Point Straight in 1750. Watching Orcas rising out of the water only two hundred yards from shore were we where enjoying a sumptuous fresh Halibut lunch, made Icy Point Straight the highlight of the tour. Watching at least 15 whales cruise alongside the ship as we headed to Seattle was incredible. The Russian gymnasts performance, in the Stardust theatre, was probably the best entertainment we saw. Musicians were not only highly skilled but played with dedication and enthusiasm in all the bars. The Spa was excellent particularly on the sea days. Repositioning of a ship is highly recommended if you want to experience many dierent cultures The selection of ports by the company ensured we had a high range of cultural experiences. These range from the amazing arrival and departure reception in Aomori telling us how happy they were to see us arrive and sad to see us go. To the Hoonan totem poles showing the history of the Tinglit peoples. Highly recommend traveling on Norwegian Cruise Line vessels for ports of call, onboard service Read Less
Sail Date: May 2018
Cruised from Japan to Seattle, USA. The cruise ship was great, the staff very friendly, the food was good. We had an outside cabin with a large window. Included was the drinks package, special coffees (which could only be used in the ... Read More
Cruised from Japan to Seattle, USA. The cruise ship was great, the staff very friendly, the food was good. We had an outside cabin with a large window. Included was the drinks package, special coffees (which could only be used in the restaurants or the Irish bar), and water, and gratuities. The itinerary was very good with stops in Japan, Russia and Alaska. Getting off the ship at our final destination in Seattle was very slow and some people missed their flights. We arranged our own shore excursions throughout the trip. The only problem was when we were trying to purchase an expensive bracelet in the Tradewinds shop on board and the staff were telling us it was an Effy product, but when we visited the Effy shops on shore they advised it was not an Effy product. The ship could not tell us who actually was the manufacturer. Luckily we did not buy. Read Less
Sail Date: April 2018
I would like to share my experience with Norwegian Cruise line regarding our trip to China/Japan. The reason I chose this cruise was because of the reasonable price verses other cruise agencies for the same location. I had never cruised ... Read More
I would like to share my experience with Norwegian Cruise line regarding our trip to China/Japan. The reason I chose this cruise was because of the reasonable price verses other cruise agencies for the same location. I had never cruised with Norwegian and would highly recommend them to anyone. Their staff cannot be beat! Everyone was friendly and went out of their way to make certain we had a wonderful trip. We did! Pros: GREAT STAFF! Very attentive and fun, plenty of activities when at sea, excursions well organized, disembarkation fantastic! Off the ship to catch our plane in plenty of time. Best price for China/Japan and excursion locations. Staff made certain everyone entering the buffet used hand sanitizer. Staff at O'Sheehan's was so much fun I would return just to be with them again! Cons: Embarkation disorganized, would have liked more excursions to choose from (took some private tours). Great time! Hope to cruise with Norwegian again. Read Less
2 Helpful Votes
Sail Date: March 2018
We saw the advertisement for the cruise from Hong Kong to Tokyo via China in the weekend Australian newspaper. The service staff, in the cabins and restaurants, were particularly impressive. Genuine friendliness and welcoming. Extremely ... Read More
We saw the advertisement for the cruise from Hong Kong to Tokyo via China in the weekend Australian newspaper. The service staff, in the cabins and restaurants, were particularly impressive. Genuine friendliness and welcoming. Extremely helpful and obliging - no request was too much or too problematic to carry out. The entertainment in the theatre was of a very high standard - each evening's performance more professional than the previous one. All areas of the ship were clean, well cared for, appealing and comfortable to relax or be entertained in. Especially enjoyed the art education sessions given by Divan from Park West and his very entertaining art auctions. The speciality restaurants, La Cucina, Le Bistro and Cagney's Steakhouse were included in our food package and very worthwhile. Disembarkation and embarkation at each port was smooth and well organised. The reception committee on embarkation were very pleasant, welcoming and friendly. We organised our own shore excursions, so didn't use the ship's excursions. There were absolutely no problems or negative experiences throughout our cruise. Read Less
3 Helpful Votes
Sail Date: March 2018
Loved it! We have never cruised before and, although l was sea sick for most of the time, we had no issues with the boat or the staff. Lovely staff who couldn't do enough for my family, especially my 5 year old twins. My girls ... Read More
Loved it! We have never cruised before and, although l was sea sick for most of the time, we had no issues with the boat or the staff. Lovely staff who couldn't do enough for my family, especially my 5 year old twins. My girls attended the Kids Club, but as there were not many children on board, most of the programs did not run as scheduled. More than enough entertainment to keep you busy each day. We only have 4 sea days, but l never felt bored. I was ore than happy though l use the pool or sit on one of the chairs on the promenade. I heard one couple complain that water was not included in the drinks package, but considering that you could walk down to a bar and grab an ice cold water at any time, l didn't see how that was a big deal. They also mentioned that coffees from the cafe were not included, but l wasn't a fan of the coffees there so that wouldn't bother me! My husband and l were a bit worried about the quality of the food, especially in the buffer (as the videos that we had seen online did not make the food look very appealing) but the restaurants including the Garden Cafe buffet were excellent. Always fresh and so much to chose from. If you could find something that liked to eat, then you weren't trying! We particularly loved Azura's restaurant, excellent food and wonderful service. Our cabin was an inside stateroom. It was only small, as expected but more than enough room to sit around a watch tv. We had a quad room, it there were 2 single beds (pushed together to make a double), a fold down single from the wall and a roll out single. More than enough room! And who wants to sit in their room anyway!!! Overall, l would definitely recommend this boat and particularly this itinerary to others. The countries we visited are some of my favourites (Vietnam, Thailand) and we would happily cruise with NCL again! Thankyou to everyone for a great trip!!! Read Less
2 Helpful Votes
Sail Date: February 2018
This was a 29 day trip in Australia and Asia. We worried about the length, but thanks to the cruise critic roll call thread, it was the best. We met many of the people we had been blogging with for the year before we left. Our excursions ... Read More
This was a 29 day trip in Australia and Asia. We worried about the length, but thanks to the cruise critic roll call thread, it was the best. We met many of the people we had been blogging with for the year before we left. Our excursions were planned by the cruise critic members and were the best. None except the Great Barrier Reef were from NCL. Our Meet & Mingle receptions were fun. NCL Jewel did an outstanding job catering to the cruise critic crowd. They made us feel very special and went out of their way to help us get off the ship to get to our tours even though they were not ship's tours. We had a balcony cabin 10032 that was perfect for us. There was plenty of room and storage thanks to the tips we learned from cruise critic stories. The Jewel is a mid ship size and that was perfect. Not too big and not too crowded. We saw out "friends" often. We are planning another 30 day cruise next year on the sister ship Jade. Can't wait to meet the members of that roll call. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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