1,020 Norwegian Jewel Cruise Reviews

This was my first cruise ever so the whole experience I had was new and wonderful. First and foremost, the staff (whether from dining, bar tending, activity directors, cabin stewards etc.) were friendly, helpful and always smiling...and ... Read More
This was my first cruise ever so the whole experience I had was new and wonderful. First and foremost, the staff (whether from dining, bar tending, activity directors, cabin stewards etc.) were friendly, helpful and always smiling...and washing your hands, "washy washy"! They were a real pleasure to be around. I loved the activities (trivia, game shows, line dancing, origami) and participated in a fair number of them. There was so much choice in food I always found something I liked (and I'm a picky eater). The offshore excursions were amazing and hey, it's Alaska, the scenery itself was breathtaking. I took in whale watching in Juno, a train along the Chilkoot trail in Skagway, and a rain forest hike in Ketchikan. There were lots of choices. I thought seven days was the perfect amount of time for this cruise and we had great weather in June. I would definitely cruise again and I would definitely try another Norwegian cruise. Read Less
Sail Date June 2018
The cruise was great. I was very pleased with the staff and the ship. A couple meals were questionable but wait staff got me out replacements in a matter of seconds. The ship looked great so I do not understand why people complain about ... Read More
The cruise was great. I was very pleased with the staff and the ship. A couple meals were questionable but wait staff got me out replacements in a matter of seconds. The ship looked great so I do not understand why people complain about the ship. Wife and I used the fitness facility which was one of the better ones that we've used on cruise ships. Overall, a great cruising experience. We paid for a cabin because everyone said you need to get a balcony for Alaska. I do not believe this to be true. I used my balcony maybe twice the whole trip. More often I would simply go to one of the many viewing areas on the ship. I never found them overcrowded in the least. Food was great. Loved the poolside barbque. The steaks and side dishes at the Steakhouse were fantastic. I loved the entertainment but the female comedian left something to be desired. Read Less
Sail Date June 2018
I picked this cruise because it seemed like a good cruise to go on with my best friends. Getting on and off the ship was excellent. I loved the layout of the ship, everything was in a great place. The cabin was small but that's our ... Read More
I picked this cruise because it seemed like a good cruise to go on with my best friends. Getting on and off the ship was excellent. I loved the layout of the ship, everything was in a great place. The cabin was small but that's our fault for booking an inside cabin for 4 girls. The buffet was the best, the food, the people working there, everything. Almost every day we would spend our day in the Spinnaker Lounge because that's were most of the activities we wanted to do were located. The staff and service were the best I have ever experienced, especially the Cruise Director Staff. The Cruise Director Staff made this cruise one of the best trips any of the 4 have been on, they were so friendly and amazing at their jobs. We only went on one shore excursion because that's all we could afford but it had the best time on it. I highly recommend this cruise, on this ship. Read Less
Sail Date June 2018
This was a bucket list cruise for my wife and I. Our excitement was in seeing the landscape, glaciers and cultures in the communities where we stopped along the way. We were more than thrilled by all of these aspects of our cruise BUT ... Read More
This was a bucket list cruise for my wife and I. Our excitement was in seeing the landscape, glaciers and cultures in the communities where we stopped along the way. We were more than thrilled by all of these aspects of our cruise BUT much to our surprise and pleasure was the “on board” aspects of the cruise. The ship is impecibally maintained and managed. It’s staff are welcoming, engaging and professional. The dining was excellent with never a wait to be seated with “free style dining”. And lastly, the all day entertainers were spectacular. In particular the evening shows in the huge theatre were world class presentations by professional singers, dancers, comics and acrobats. The shows were different every night and convienently timed every night. In addition, throughout the ship at various venues there were other musicians and entertainers to keep everyone mingling and engaged. Also there was a late night lounge for dancing with a professional DJ (too late for us Read Less
Sail Date June 2018
My wife and I began our marriage 38 years ago in Alaska and decided to finally book a trip back. We took our 2 daughters, one who was born in Kodiak. All were very excited and anxious for what we hoped would be a trip filled with ... Read More
My wife and I began our marriage 38 years ago in Alaska and decided to finally book a trip back. We took our 2 daughters, one who was born in Kodiak. All were very excited and anxious for what we hoped would be a trip filled with recollections and new images. Embarkation was a disaster taking well over 2 hours with management alluding that it was us passengers who arrived later than their appointments that caused the issue. She took no responsibility for having sent staff home knowing how many passengers were yet to arrive. To make tings worse; we kept being told how good they were and their average wait time is 30 minutes. At this point my wife and I were thinking we had made a huge mistake leaving our well established loyalty to Princess. Once aboard ship and having finally received our luggage many hours later, we met our cabin steward who unfortunately was met with our frustration and very professionally asked how he could meet our expectations throughout our cruise which he did and actually exceeded our desires. We ate everywhere from the buffet to the specialty dining rooms to the regular dining rooms enjoying the quality and variety of food offered throughout the entire cruise. Advice - spring for the specialty Dining Package for at 3 nights and make sure you get to Cagney's. Outstanding service and steaks. Speaking of steaks; the regular dining room has steaks every night that are equal to other fee-extra restaurants on other ships. And don't forget the washy-washy greeter at the buffet entrance making hand sanitizing the most fun event of the day. REALLY!! Do you love wine? Bosco, the sommelier is the best. He offers unique offerings and pairing and leaves you wishing there were more classes offered. He is knowledgeable, informative and much like the staff on the Norwegian Jewel gives the appearance of loving being employed on the Norwegian Jewel and therefore passes that friendliness and happiness on to us, the passengers. If you love good music check out Leo who takes pride in literally knowing his followers and makes each one of us feel special as he remembers your name and greets you when you come to hear him sing. In Skagway, the train was cancelled due to a rock slide which sent everything into confusion. The professionalism exemplified the excursion staff was superlative as they calmly handled rebooking and advising alternative excursions for the day. A true picture of a well organization was evident when they took disaster and turned it to another routine day in port.. I would recommend the Norwegian Jewel for your next Alaska cruise if for no other reason to be enchanted by the likes of our new friends the washy-washy greeter, Bosco for some wine and education and last but not least, our friend Leo who like another couple who has booked 5 cruises to just see him will be doing the same. Thank you Norwegian Jewel for fulfilling our dreams. We will be joining NCL next year as we join you on the Encore in Southampton in November. Read Less
Sail Date May 2018
Repositioning of the ship allowed us to have a variety of stops in different countries. Itinerary was exciting with amazing vistas. The port stops in Japan were fascinating and combined with Russia as a memorable experience made us ... Read More
Repositioning of the ship allowed us to have a variety of stops in different countries. Itinerary was exciting with amazing vistas. The port stops in Japan were fascinating and combined with Russia as a memorable experience made us salivate at seeing the beauty of Alaska. Alaska speaks for itself from high glacial mountains to tree lined shores encircled by deep glacial waters. The stop at Icy Point Straight was a cultural experience. Hearing how the Tinglit people were forced to move from their ancestral homes, in what once was fertile land in Glacier Bay, to Icy Point Straight. Seeing their history carved into a totem pole combined with a fascinating narrative of their fleeing to Icy Point Straight in 1750. Watching Orcas rising out of the water only two hundred yards from shore were we where enjoying a sumptuous fresh Halibut lunch, made Icy Point Straight the highlight of the tour. Watching at least 15 whales cruise alongside the ship as we headed to Seattle was incredible. The Russian gymnasts performance, in the Stardust theatre, was probably the best entertainment we saw. Musicians were not only highly skilled but played with dedication and enthusiasm in all the bars. The Spa was excellent particularly on the sea days. Repositioning of a ship is highly recommended if you want to experience many dierent cultures The selection of ports by the company ensured we had a high range of cultural experiences. These range from the amazing arrival and departure reception in Aomori telling us how happy they were to see us arrive and sad to see us go. To the Hoonan totem poles showing the history of the Tinglit peoples. Highly recommend traveling on Norwegian Cruise Line vessels for ports of call, onboard service Read Less
Sail Date May 2018
Cruised from Japan to Seattle, USA. The cruise ship was great, the staff very friendly, the food was good. We had an outside cabin with a large window. Included was the drinks package, special coffees (which could only be used in the ... Read More
Cruised from Japan to Seattle, USA. The cruise ship was great, the staff very friendly, the food was good. We had an outside cabin with a large window. Included was the drinks package, special coffees (which could only be used in the restaurants or the Irish bar), and water, and gratuities. The itinerary was very good with stops in Japan, Russia and Alaska. Getting off the ship at our final destination in Seattle was very slow and some people missed their flights. We arranged our own shore excursions throughout the trip. The only problem was when we were trying to purchase an expensive bracelet in the Tradewinds shop on board and the staff were telling us it was an Effy product, but when we visited the Effy shops on shore they advised it was not an Effy product. The ship could not tell us who actually was the manufacturer. Luckily we did not buy. Read Less
Sail Date May 2018
I would like to share my experience with Norwegian Cruise line regarding our trip to China/Japan. The reason I chose this cruise was because of the reasonable price verses other cruise agencies for the same location. I had never cruised ... Read More
I would like to share my experience with Norwegian Cruise line regarding our trip to China/Japan. The reason I chose this cruise was because of the reasonable price verses other cruise agencies for the same location. I had never cruised with Norwegian and would highly recommend them to anyone. Their staff cannot be beat! Everyone was friendly and went out of their way to make certain we had a wonderful trip. We did! Pros: GREAT STAFF! Very attentive and fun, plenty of activities when at sea, excursions well organized, disembarkation fantastic! Off the ship to catch our plane in plenty of time. Best price for China/Japan and excursion locations. Staff made certain everyone entering the buffet used hand sanitizer. Staff at O'Sheehan's was so much fun I would return just to be with them again! Cons: Embarkation disorganized, would have liked more excursions to choose from (took some private tours). Great time! Hope to cruise with Norwegian again. Read Less
Sail Date April 2018
We saw the advertisement for the cruise from Hong Kong to Tokyo via China in the weekend Australian newspaper. The service staff, in the cabins and restaurants, were particularly impressive. Genuine friendliness and welcoming. Extremely ... Read More
We saw the advertisement for the cruise from Hong Kong to Tokyo via China in the weekend Australian newspaper. The service staff, in the cabins and restaurants, were particularly impressive. Genuine friendliness and welcoming. Extremely helpful and obliging - no request was too much or too problematic to carry out. The entertainment in the theatre was of a very high standard - each evening's performance more professional than the previous one. All areas of the ship were clean, well cared for, appealing and comfortable to relax or be entertained in. Especially enjoyed the art education sessions given by Divan from Park West and his very entertaining art auctions. The speciality restaurants, La Cucina, Le Bistro and Cagney's Steakhouse were included in our food package and very worthwhile. Disembarkation and embarkation at each port was smooth and well organised. The reception committee on embarkation were very pleasant, welcoming and friendly. We organised our own shore excursions, so didn't use the ship's excursions. There were absolutely no problems or negative experiences throughout our cruise. Read Less
Sail Date March 2018
Loved it! We have never cruised before and, although l was sea sick for most of the time, we had no issues with the boat or the staff. Lovely staff who couldn't do enough for my family, especially my 5 year old twins. My girls ... Read More
Loved it! We have never cruised before and, although l was sea sick for most of the time, we had no issues with the boat or the staff. Lovely staff who couldn't do enough for my family, especially my 5 year old twins. My girls attended the Kids Club, but as there were not many children on board, most of the programs did not run as scheduled. More than enough entertainment to keep you busy each day. We only have 4 sea days, but l never felt bored. I was ore than happy though l use the pool or sit on one of the chairs on the promenade. I heard one couple complain that water was not included in the drinks package, but considering that you could walk down to a bar and grab an ice cold water at any time, l didn't see how that was a big deal. They also mentioned that coffees from the cafe were not included, but l wasn't a fan of the coffees there so that wouldn't bother me! My husband and l were a bit worried about the quality of the food, especially in the buffer (as the videos that we had seen online did not make the food look very appealing) but the restaurants including the Garden Cafe buffet were excellent. Always fresh and so much to chose from. If you could find something that liked to eat, then you weren't trying! We particularly loved Azura's restaurant, excellent food and wonderful service. Our cabin was an inside stateroom. It was only small, as expected but more than enough room to sit around a watch tv. We had a quad room, it there were 2 single beds (pushed together to make a double), a fold down single from the wall and a roll out single. More than enough room! And who wants to sit in their room anyway!!! Overall, l would definitely recommend this boat and particularly this itinerary to others. The countries we visited are some of my favourites (Vietnam, Thailand) and we would happily cruise with NCL again! Thankyou to everyone for a great trip!!! Read Less
Sail Date March 2018
This was a 29 day trip in Australia and Asia. We worried about the length, but thanks to the cruise critic roll call thread, it was the best. We met many of the people we had been blogging with for the year before we left. Our excursions ... Read More
This was a 29 day trip in Australia and Asia. We worried about the length, but thanks to the cruise critic roll call thread, it was the best. We met many of the people we had been blogging with for the year before we left. Our excursions were planned by the cruise critic members and were the best. None except the Great Barrier Reef were from NCL. Our Meet & Mingle receptions were fun. NCL Jewel did an outstanding job catering to the cruise critic crowd. They made us feel very special and went out of their way to help us get off the ship to get to our tours even though they were not ship's tours. We had a balcony cabin 10032 that was perfect for us. There was plenty of room and storage thanks to the tips we learned from cruise critic stories. The Jewel is a mid ship size and that was perfect. Not too big and not too crowded. We saw out "friends" often. We are planning another 30 day cruise next year on the sister ship Jade. Can't wait to meet the members of that roll call. Read Less
Sail Date February 2018
We love to cruise with Norwegian because of the relaxed, casual approach the line takes for dining except for the nice restaurants on board. This cruise was our first visit to Australia and it fit nicely into our plans to make the most of ... Read More
We love to cruise with Norwegian because of the relaxed, casual approach the line takes for dining except for the nice restaurants on board. This cruise was our first visit to Australia and it fit nicely into our plans to make the most of our travel with an after cruise flight over to Auckland, New Zealand and a second cruise from Sydney to New Caledonia and Fiji. Check-in was quick and efficient. We arrived at the Overseas Passenger Terminal via Uber from the Sydney Airport at 1130am. We curb-checked our bags with the ship's porters and proceeded without delay through security and check-in then boarded. Cabin 5104 was a great choice. We were delighted to find that debarkation/embarkation at the docking ports of Melbourne, Adelaide, Hobart, and Burnie was from deck 5; we were just 10 cabins away from the queuing area. The cabin was comfortable but being located below the food preparation area of the Azura Dining Room, we could hear some heavy rolling noise between 9pm and 1130pm. We found service and food excellent in both Dining Rooms, the Great Outdoors, Lotus Garden, O'Sheehan's, Cagney's, Moderno, and Le Bistro. We also enjoyed the taste and convenience of the burgers and hotdogs at TopSider's Grill. We enjoyed the ship's casino that offered live Texas hold'em, blackjack, and slots tournaments, a craps table, roulette, several card tables including blackjack and 3-card poker, a good variety of video poker, reel slots, and fun animated video games such as Chamillion, Lucky Lava, and Captain Payback. Melbourne - In the cruise terminal we each paid $15 A for full fare myki explorer passes and rode the bus from the ship at Port Melbourne to the Arts Centre then walked the bridge over the Yarra River to the Young & Jackson pub to see "Chloe" and enjoy the ales. We rode around the CBD on the free tram then visited the shops. Later, we took a tram to St. Kilda to see the fairy penguins after sunset and rode the tram back to Port Melbourne at the cruise port entrance. Adelaide - At the Outer Harbor train station we paid $10 A for an Adelaide Cruise Ship Metrocard to ride the train into and out of the Adelaide Railway Station in the CBD. We initially planned to ride a train out to Islington Station to tour the Coopers Brewery but hired an Uber instead to the Cleland Wildlife Park and enjoyed a great time and walk among the kangaroos and saw koalas, dingoes, birds, reptiles, and a Tasmanian Devil. Kangaroo Island - We took the ship's tender to Penneshaw and watched the dolphins playing near the pier then walked on beautiful Hog Bay beach next to the Penneshaw pier. The weather turned to rain so after shopping in the pier gift shop we returned to the ship. Hobart - We walked from the Cruise Ship Terminal pier to enjoy the food and sights at the market at Salamanca Place. Don't waste your money like we did at the Hobart Beerfest; we each paid $35 A admission for a 225ml plastic glass, a 45 minute comedy show, and the right to pay upwards from $2 A for each sample of beer at the vendor stalls. We arrived as they opened and left after 2 hours before any live music played so we could eat aboard the cruise ship instead of paying for food at the Beerfest. Burnie - We arrived on a Sunday and decided to stay aboard ship since it was rainy and the lines were long for the few buses through the industrial port to downtown shopping. Eden - We stayed aboard ship because the rain and wind made the ship's tenders a rough ride to the town pier. Read Less
Sail Date February 2018
This was a last minute decision for me. I usually do my homework and know exactly what I want to see and how, before I even book a vacation. This time I decided I didn't want to wait another year until it was summer again ... Read More
This was a last minute decision for me. I usually do my homework and know exactly what I want to see and how, before I even book a vacation. This time I decided I didn't want to wait another year until it was summer again "down under"! I picked NCL Jewel strictly on the itinerary and time. As a solo I had to pay for 2 people, and that will always bother me, but I as a solo on NCL I was treated much differently then on other cruise lines! NCL made sure they had a meet up for solo cruisers, that we had people to sit with at dinner and the opportunity to make friends. I still had the freedom to do as I liked, but had the choice to join a group of others traveling alone. What a great safety net! My room was an inside and it was roomy enough and the bathroom was nice sized. My steward kept it very tidy and had ice waiting for me each evening, as I requested. Although other then the evening shows I didn't participate in many of the ships activities, the staff was very friendly and always seemed available to answer my questions or suggest activities. I didn't go to any of the premium restaurants, but I thought the complimentary ones were wonderful, especially ChinChin. I ate there 3 times! The buffet 's food was really good, but the hub bub up there, as in every buffet, on every ship I've ever been on, was a lot to take in the morning! NCL has the best entertainment of any cruise line I've ever been on. It was varied and their performers are not amatuers! They are just wonderful! Plus they contracted "Burn the Floor" show and they performed twice and held a dance clinic. Fabulous!!! I plan on taking NCL again, mainly because of the value I received for the money I paid. Worth every cent!! Read Less
Sail Date January 2018
This cruise departed Sydney on a Sunday and we happened to arrive at the pier near the 12 noon embarkation time. I recommend not doing that because of all the queueing, which made it take close to an hour to get on the ship. There are ... Read More
This cruise departed Sydney on a Sunday and we happened to arrive at the pier near the 12 noon embarkation time. I recommend not doing that because of all the queueing, which made it take close to an hour to get on the ship. There are plenty of places around the port to get a drink and relax -- recommend doing that until the queue subsides around 3 p.m. Once aboard, everything went well. Cabin was immediately available. This was the first time we went to a drill/muster and were not required to bring our life vests. That is an improvement. The passengers were an interesting global mix of North American/German/Australian & NZ/Asian. A more diverse group than we have sailed with before. This particular cruise had 330 Germans aboard. We only took one ship excursion and found things to do on our own at the other ports. The local tourism greeters on the piers in Aus. & NZ are very polite and helpful...if you are tired of Caribbean & Mexican ports you will enjoy the professionalism here. Our last cruise was on Princess and the regular coffee was Nescafe Alegria....it appeared to be plastic udders full of coffee concentrate mixed with hot water. We could not drink it. Just to be safe, on this cruise I brought along some instant coffee as insurance. Didn't need it. The regular coffee on Jewel seemed to be coming from fresh grounds, and although it was not premium, it was drinkable. We had the Ultimate Beverage Package. Some of the drinks seemed weak, but it was convenient to never have to sign for a beverage. The included wines get tiresome but probably we should have splurged on some extra $ wines to enhance the experience. We found the crew members to be engaging and polite. We enjoyed great weather and fun ports....would sail again, especially after the ship gets spruced up in its next drydock. Read Less
Sail Date January 2018
Really enjoyed our first cruise. We found food and service compared well with other All inclusive holidays. The New Zealand and Tasmanian ports were interesting and worth visiting; Geelong less so. Service in the bars and restaurants ... Read More
Really enjoyed our first cruise. We found food and service compared well with other All inclusive holidays. The New Zealand and Tasmanian ports were interesting and worth visiting; Geelong less so. Service in the bars and restaurants was good and food and drinks were of a good standard.We ate breakfast at the Great Outdoors buffet on all except one occasion when we dined in the Tsar. The specialty restaurants were good and worth the supplement. Having the drinks and gratuity package made for a relaxing experience as we never worried what our final bill was going to be. Our cabin steward, Dodi, was excellent. He did a great job and was always cheerful and friendly. Embarkation and disembarkation were poorly organised by the port personnel, although ship's staff were doing there best, especially in Auckland where queues criss crossed causing general confusion. Fellow cruisers compared this unfavourably with other cruise experiences, both NCL and other companies. We did not use any excursions provided by the ship having pre booked online with local tour companies. On average this saved us 50% and also there is more choice. Read Less
Sail Date January 2018
Thoroughly enjoyed our first cruise on the Norwegian Jewel. Travelled as a family of 4 with 2 children aged 17 and 12. Embarkation was a breeze as we arrived early and were one of the first on the ship which gave us a great ... Read More
Thoroughly enjoyed our first cruise on the Norwegian Jewel. Travelled as a family of 4 with 2 children aged 17 and 12. Embarkation was a breeze as we arrived early and were one of the first on the ship which gave us a great opportunity to explore the facilities before it got busy. We found the food to be of a good standard but didn't go to the buffet much as it was always so busy there and hard to get a seat. However the quality and variety of the food looked very good there. We enjoyed going to Azure for dinner most evenings and O'Sheehans for breakfast as it was much quieter there and you were able to get a good cup of tea and coffee We visited Chin Chins a couple of times and found the food to be of a reasonable quality there. Entertainment at the shows in the evening was outstanding. We all enjoyed these immensely. However it was a shame that a couple of the entertainers were repeated so soon after their first performances. Burn the Floor, the singers and dancers and the Showband were excellent. We thoroughly enjoyed watching Hot Wire too. Service throughout the ship was excellent. Never had to wait long for a drink at any of the bars which was great. Just a couple of times at O'Sheehans and Chin Chins the service was a little rushed as main courses arrived before starters were finished. Our son enjoyed the sports activities on the ship - the tennis, table tennis, basketball activities were great for him. Our room was kept impeccably clean by our steward. We had an amazing time on the Jewel and would not hesitate to travel on her again. Read Less
Sail Date January 2018
I chose to go on this cruise as I was off work after a knee replacement. My plus one was my mum. We arrived at the port a little after 12. Bags were dropped with no difficulty. We had to show our printed on line documents & passport ... Read More
I chose to go on this cruise as I was off work after a knee replacement. My plus one was my mum. We arrived at the port a little after 12. Bags were dropped with no difficulty. We had to show our printed on line documents & passport before we could enter the hall. Once in the hall we were directed into a line for people with mobility aids where a small area had been set aside for check-in. There was no clear direction at this point of what to do. Eventually a lady came to give us the health forms and took our details. We waited approximately 20 mins to be served and some people who arrived after us were served prior to us. Passports checked, photos taken and we were on our way again, this time to border security. We were again directed to a separate line for people with mobility aids. I had 6 bottles of wine which they put to one side. I signed a room charge for the bottles of wine and we proceeded to embark. We attempted to go to our room to leave the alcohol but the corridor was blocked so we went to the Garden Cafe for lunch. After lunch we headed to our room where our bags were waiting and we met our cabin steward Leo(who was brilliant). Prior to muster I decided to check out the ship. Other people have commented there were areas of the ship that looked a bit tired. Personally I had no complaints. Muster was scheduled for 5pm and lasted approximately 30mins. We headed to the Great Outdoor Cafe for sale away where we had arranged to catch up with Cruise Critic members. We had lovely views and great conversations as we sailed out towards the head. Most days we had breakfast and lunch in the Garden Cafe where there was more than enough variety of food on offer. They also had food themes on the pool deck and in the Garden Cafe. Most nights we ate dinner in Tsar's. The service wasn't five star but I personally had no complaints and found the food tasty. A passenger played the piano on many nights in the restaurant which definitely added to the ambience. A couple of times we went to O'Sheehan's for either lunch or dinner and once we went to Chin Chin. The waiter in Chin Chin was excellent and treated my mother(80yrs) like a queen. I utilised the gym on quite a few days and never had to wait to use any of the equipment. The pool was freezing and several brave souls went for a dip. I tried the spas and wished they were warmer. I went to a few shows in the Stardust Theatre which I enjoyed( and were always packed). Every night I went to the Spinnaker Lounge for the evening activity and to listen to Hotwire. Apart from the wide variety of music they played they(Hotwire) made regulars feel very welcome. The cruise ship entertainment staff were fantastic and made you feel very welcome. As a single female it was great to have dance partners (both female & male entertainment staff). My mother spent a lot of time in the library doing jigsaw puzzles which people brought on board. It would be nice to have a table dedicated to this. All my tours were booked privately so I can't comment on tours the ship had to offer. We only had one tender port-Akaroa and they had 5 boats tendering people to shore. Our cruise was late getting back to Sydney due to a medical emergency and weather issues, consequently disembarkation was pretty quick and efficient. I enjoyed the cruise enough to have booked another cruise on the Jewel at the end of the year. Read Less
Sail Date January 2018
We were very keen to cruise with NCL on their 1st season in Australlia and having been on the Jewel before in Alaska it was wonderful to be back onboard. We chose to embark about 2 hours after embarkation had started and we were onboard ... Read More
We were very keen to cruise with NCL on their 1st season in Australlia and having been on the Jewel before in Alaska it was wonderful to be back onboard. We chose to embark about 2 hours after embarkation had started and we were onboard within 15 Minutes .Went straight to the cabin saw our luggage in the corridor and claimed it ..all very quick and easy. Cabin was fine had all the room we needed to unpack and cases went under the bed. Dined in all the included venues and found them all to be good and enough variety. We also went to specialty dinning at Cagneys, La Cucina and LeBistro all were very good. The entertainment was FABULOUS especially BURN THE FLOOR productions the BEST I have seen on any ship, really terrific so talented both production shows they did got a full house standing ovation. We didn't participate in a lot of arranged activities but there seemed to be a lot going on and a nice variety and the CD and staff were fun friendly and very busy. Over all we found the service to be very good there were times when it was a bit slower but only during busy times. I have tremendous respect for staff on ships they work SO HARD. The ports were excellent I think this itinerary covered every major NZ cruise port , we were not able to tender at Bay of Islands so sadly we didn't get see that area. The ship does need a refurb (which is happening this year I believe) although it in no way affected our experience there are areas especially around the pool deck that need redoing and are looking faded and worn. Had a wonderful time ,met some wonderful people and are looking forward to our next NCL cruise. Read Less
Sail Date January 2018
My husband and I chose this cruise to Australia and New Zealand for our 35th Wedding Anniversary. It did not disappoint. From the moment we boarded the ship to the minute we disembarked everything was spectacular. We made life long ... Read More
My husband and I chose this cruise to Australia and New Zealand for our 35th Wedding Anniversary. It did not disappoint. From the moment we boarded the ship to the minute we disembarked everything was spectacular. We made life long friends on this cruise. The food was great. We had 4 specialty dinners and our favorites were Tepanyaki and Moderno. We attended most shows and entertainers in the various lounges and the entertainment terrific. Our favorite was the tribute to Herb Albert and the Tijuana Brass and Bernie the Guitar Man. In fact I think we saw Bernie more than any other entertainer. We had a balcony view that was tremendous especially when we were in Milford Sound, Doubtful Sound, and Dusky Sound. I would highly recommend this cruise to anyone thinking about this part of the world. We enjoyed our cruise so much that we booked our next one while on board. Read Less
Sail Date January 2018
Wanted to cruise with Norwegian as I had cruised with them before and liked the Freestyle concept. Embarkation was simple. From dropping off luggage to being on the ship took less than an hour. Any delays with embarkation is really out ... Read More
Wanted to cruise with Norwegian as I had cruised with them before and liked the Freestyle concept. Embarkation was simple. From dropping off luggage to being on the ship took less than an hour. Any delays with embarkation is really out of the cruise company's control in Sydney as the terminal isn't big. The itinerary was excellent. We generally did our own thing in each Port to maximise our time and save money. The one Norwegian shore excursion that we did was wine tasting in Picton, due to the time of arrival. The tour was a bit rushed. Tours that we booked through Shore Excursions were excellent. The entertainment made the cruise. The production crew were sensational. Shows such as Burn the Floor, Band on the Run and the Christmas Show I would pay $100 to see, they were that good. Spent many nights listening Taylor, a brilliant pianist. If he didn't have the song on his list, which was sometimes the case with Aussie requests, he went out of his way to find it and attempt to play it. Also enjoyed 24 Karat. NYE was very well organised and there were plenty of entertainment options. The choice and quality of food, at breakfast, lunch and dinner, was excellent. We ate at all included restaurants and the only one where I thought the food was a bit average was Chin Chin. Never had to wait for a table. Also ate at speciality restaurants, Cagney's twice, Moderno, Le Bistro and La Cucino, All excellent but Cagney's was at another level, amazing steaks. Great to have the drinks package included. There were so my drinks choices. It was good that some Australian beers were available, albeit VB, Crown and XXXX. Overall, I thought service was good. It was difficult to get a drink at times on Christmas Eve and NYE but that was OK. The person who looked after our room was excellent, he was always tidying up our mess. This was a brilliant value for money cruise. I would definitely cruise with Norwegian again. Read Less
Sail Date December 2017
This was a 14 day cruise with a great itinerary - lots of ports to visit in New Zealand. Seamless embarkation with no wait at all and disembarkation was equally quick and easy. The ship's entertainment crew member, Gabby, ... Read More
This was a 14 day cruise with a great itinerary - lots of ports to visit in New Zealand. Seamless embarkation with no wait at all and disembarkation was equally quick and easy. The ship's entertainment crew member, Gabby, was responsible for the solo singles get-togethers, amongst her many other duties, and she was absolute fantastic. All our group concurred. She made a huge difference to our enjoyment level. The service by other staff members was also of a high standard. Reception staff, I.T internet cafe, the dinning staff, the excursion crew and the other entertainment staff genuinely surpassed service I have encountered on other cruise lines. It is surprising what a huge difference service can make! The ship is older than most other cruise ships but it was very clean and the dated lounges etc. didn't make a big difference to the overall enjoyment. I believe it will be going in for a retrofit in the next year or so. Evening entertainment was superb as were the shore excursions. Lots to choose from and their "Free at Sea" make the excursions more affordable. The excursion crew were somewhat disorganized and this often resulted in groups leaving the ship late for excursions. One was as late as 45 minutes - due to on board staff (not on-shore contractors) The only average or slightly below average was the food. It was institutional, boring and not as good as other N.C.L. ships. Unless one ate in the fine dining (surcharge) restaurant, in which case the food was better quality with more variety. Overall, this was the best cruise I have been on. Thank you N.C.L. !! Read Less
Sail Date November 2017
We are experienced cruisers - 14th cruise, 10th on NCL, 3rd on the Jewel. My wife and I primarily sail to explore great ports in far off lands, and this sailing met that goal! Embarkation was remarkably smooth in Sydney - I had to ask one ... Read More
We are experienced cruisers - 14th cruise, 10th on NCL, 3rd on the Jewel. My wife and I primarily sail to explore great ports in far off lands, and this sailing met that goal! Embarkation was remarkably smooth in Sydney - I had to ask one of the officers how many people were on the ship (we had more than 2300 passengers) since you wouldn't think it was a fully booked cruise based on the lack of delays getting on the ship. We were disappointed that the original itinerary was changed and the ship did not stop in Tasmania, but the addition of Milford, Doubtful and Dusky Sound cruises was a great addition. Having cruised to Alaska multiple times, the geography of the Fiords was very similar. The New Zealand ports offered a great sampling of this amazing country - urban metropolitan areas of Wellington and Auckland, quaint small coastal town of Akaroa, and natural wonders on tours in Dunedin, Tauranga, and Napier. Our blog: rayandtraci.blogspot.com has pictures and port highlights. It is hard to compare sailings in different parts of the world - this tour of Oceania certainly compared favorably with some of our favorites - Baltics and Eastern Mediterranean! As this was our third sailing on the Jewel (and 8th on NCL's Jewel Class ships) we were quite familiar with all of the attractions and entertainment on board. For the most part, I have found you get what you pay for as far as room size and amenities and NCL is no exception. I have always felt NCL leads the way as far as entertainment quality - they had a different headliner show every day for the 14 day cruise. Highlights include the Luminescence show by Hajime and Maud and the Cirque Bijou shows which offered a Cirque du Solei experience on the seas. The Jewel has a Burn the Floor show and a talented production cast that put on their long running Band on the Run show. A wide range of musicians entertained at the many bars - I especially enjoyed 24 Karat - Canadian performers Sheri and Dan who put on many performances. I also add that the Jewel showed NFL games in each cabin - the national Sunday night and Monday night games (which are Monday/Tuesday afternoons in New Zealand) as well as two of the regular Sunday afternoon games. Having sailed on NCL many times, my wife and I are pretty good at knowing which dishes we would like and which ones to avoid. We choose pay restaurants when the main dining offerings look weak - I love the Rib Eye Steak at Cagney's and my wife enjoys their Sea Bass. Over many years, it does appear NCL has improved their dessert offerings which were once pretty poor. Their pizza also seems to have improved. The Jewel has a great crew. Their Hotel Director Steven, was very visible whether it was greeting guests after shore excursions or even bussing! tables at the buffet. The cruise director David was very entertaining and worked hard to insure guests had the opportunity for a wonderful vacation. Servers, housekeeping staff, bartenders and other crew just seemed to care that their guests had a good time. We had a great time on the Jewel and highly recommend it to others who want to experience New Zealand! Read Less
Sail Date November 2017
This was our first time with Norwegian and we loved it. It was lovely being able to eat at whatever time suited us and not having to dress up if we didn't feel like it. It made it a very relaxing trip. The cabin was small but ... Read More
This was our first time with Norwegian and we loved it. It was lovely being able to eat at whatever time suited us and not having to dress up if we didn't feel like it. It made it a very relaxing trip. The cabin was small but well equipped with most things we needed. Tea and coffee in the cabin would have been a bonus. There was plenty of storage space and everything worked as it should. Our Steward Lincoln, was the best. If I needed anything I only had to open the door and he was right there. It was like he never left the corridor. There is no self service Laundry but you got laundry bags you could fill with as much as you could fit in and they were $19.99. It came back nicely folded 24 to 48 hours later. We used it twice, no complaints. Food was good in the Main Dining Rooms but we didn't really use the buffet much. On the odd occasion that we did venture in there, it seemed pretty chaotic with lots of people walking around searching for a seat. We mostly ate at the Tzar's Palace for both breakfast and dinner and only had one meal in 2 weeks that I did not really enjoy. We also ate in Azura a couple of times and that was Ok. Same menu as Tzars Palace. O'Sheehans was good too but we only ate there twice. The Menu in the Chinese was quite limited but it was OK. We did not eat in any of the speciality restaurants as we were happy with the food in the Inclusive restaurants. The all inclusive drinks package was excellent. The drinks were all Branded drinks, with an excellent choice of beers such as Corona, Blue Moon, Becks and many more. I did read that someone thought the cocktails were watered down but I didn't think so. I actually had to ask them to not make them so strong as there was so much alcohol in them, and the one Gin and Tonic I ordered had more Gin than tonic and I had to pour some out and ask for more tonic. Now on to what made the cruise so special for us. The entertainment! A couple of the Theatre shows were good, but are not really our thing. The best part for us was Bernie the Guitarist who played most nights in Magnums Champagne Bar and the duo 24 Karat who also played most evenings either in the Spinnaker or Fizz Lounge. These 2 Acts made the cruise for us. The service in general aboard the ship was very good. Very attentive waiters around the pool and in the restaurants. Tables always cleared away quickly and never had to wait long to be served. On a couple of occasions I left the cabin around 5 am in search of a cup of tea and staff were working hard cleaning and polishing the stair cases and elevators. We did not book any of the ships excursions but just got off and looked to see what was on offer locally. Never had a problem finding anything to do. All in all it was one of the best trips we have ever had and can't wait for our next Norwegian Cruise. Read Less
Sail Date November 2017
This was our 4 Norwegian cruise and loved it the food was amazing and the entertainment was outstanding especially burn the floor. The service in all areas was great and the staff were very friendly and made you feel quite welcome. ... Read More
This was our 4 Norwegian cruise and loved it the food was amazing and the entertainment was outstanding especially burn the floor. The service in all areas was great and the staff were very friendly and made you feel quite welcome. We love the freestyle dining eating when we want and don’t need to dress fancy, also the many choices of free places and restaurants to eat at. We cabin steward Jesse was great always spoke to us in the corridor and our cabin was always neat and tidy each day. Embarkation and disembarkation was quick and easy with no issues. There were plenty of activities each day happening all around the ship that suited all age groups, we played elevator roulette with hecta from cruise director team which was really funny, all the evening shows at 8:15pm in spinnaker lounge were hilarious. The bathrooms in oceanview staterooms on deck 5 were quite small with no much room to move about. Read Less
Sail Date November 2017
I was lucky enough to win this cruise for 2 aboard this fabulous ship which included an ultimate drinks package and a 3 night speciality dining package. Our embarkation was a little slow because of a big crowd arriving for the twelve ... Read More
I was lucky enough to win this cruise for 2 aboard this fabulous ship which included an ultimate drinks package and a 3 night speciality dining package. Our embarkation was a little slow because of a big crowd arriving for the twelve o'clock session but everything ran smoothly enough. The ship layout was not too bad although the corridors twisted and turned a bit however the decor and vibrancy stood out. Our ocean view cabin on deck 8 (8126) was a little narrower than expected but for two old blokes it suited us. The bathroom was small but still workable. The staff presented with style and their service overall was excellent. The on board activities were much the same as everywhere else and the CD did a good job. Our cruise critic get together was well organised by Darla and attended by quite a few b2b2b guests and a string of officers. The dining options seemed endless and we never ate at the same place twice except for breakfast. Food quality was very good and in the Garden Cafe (buffet) the choices were fine but it was never quite hot enough. Drinks service was also very good. A chance meeting on the pool deck with the Restaurant Manager Noel, led to him personally arranging for a change in our dining to Le Bistro as we had not been able to get in when booking before sailing. He met us at the venue and then began serving us and on the other nights he'd come in and check everything was okay. A very nice fellow. Then there was the entertainment - it was just something else......probably the best I've seen on a ship ever having been on 20 something cruises. "Burn The Floor" are 'simply the best!' Our ports of call were good, but arriving at 10 am in Hobart wasn't that flash although we had a late sail away so that was alright. I had nothing to complain about really on this fabulous Tasmanian delight! I have no hesitation recommending Norwegian or the Jewel. Purdon57 Read Less
Sail Date November 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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