4 Helpful Votes
Sail Date: March 2018
We chose this cruise because of its itinerary (China & Japan were top of our list). Unfortunately, the itinerary changed several times before our departure, which took some of the shine off it (particularly the loss of an overnight ... Read More
We chose this cruise because of its itinerary (China & Japan were top of our list). Unfortunately, the itinerary changed several times before our departure, which took some of the shine off it (particularly the loss of an overnight stop at Beijing, which left us with very little time in between travelling from and to the port where the ship was docked), and the removal of a stop in South Korea (although this one was down to Chinese legislation) Embarkation was a bit of a nightmare, previous cruises we have been on, after checking in we have moved into a seperate 'holding area' waiting to board, but on this occasion everybody seemed to be hanging around together, making things rather confusing, blocking routes, etc. Once onboard things did improve, with the good points being as follows:- The public areas were always clean, the entertainment was very good compared to other cruises we have been on, and the bars and restaurants were plentiful and well stocked. One huge plus was the freedom dining, which allowed us to eat at whatever time we desired, with quite a few options to choose from (we were a group of 4 and we only had to wait once for a table, and that was for less than 10 minutes at one of the smaller complimentary restaurants). However, there were some negatives, as follows:- We had pre-booked some speciality restaurants prior to the cruise, but when we attended our first booking we were told that ALL online reservations had been lost (somewhere in cyber space no doubt). They did accommodate us on that first date, but only after a 40 minute wait and a gentle reminder from me that we were still waiting for a table. This first visit to was 3 days into the cruise, surely they would have known by that time that there was a problem with online reservations, and surely they could have made some sort of announcement...?? (our other reservations were re-booked, and all 4 restaurants we ate in were excellent, so no complaints after that initial problem) Some of the bar staff were a little rude, especially when my wife went to the bar (we have never come accross this on previous cruises, where 99.9% of bar staff have been brilliant) and a few of the customer service staff were even worse (not very helpful at all, in fact) The cabin, although adequate, was difficult to manouevre around, and the overhead bunk was a nightmare for me as I banged my shoulder on it many times when getting out of bed, despite it being 'stowed away'. The cruise ship's policy for passing through customs in Japan left a lot to be desired. It was explained through a flyer that every passenger required a 'face to face' inspection with a customs officer (pretty standard stuff at most ports, airports etc, you'd think). but the ship decided it was so complicated, we were to disembark at our first stop at pre-determined intervals, starting with the upper decks and working down to the lower decks. Great if your cabin was on deck 13 or 14, not so great if your cabin was on deck 5, like ours. If we had stuck to the ships plan, we would have been doing our 'face to face' (i.e. going through customs) over 2 and a half hours after the first passengers were allowed off. As we had pre-booked a private tour (costing a lot of money) I visited customer services to inform them that our party WOULD be leaving the boat at the time we had agreed to meet our tour guide (i.e. the time which NCL had said we would be docking at the port and allowing people off). After declining a 'free phonecall' to our guide to say we would be over 2 hours late, followed by several visits to the desk, and a refusal to give in (hence the comment earlier about the unhelpful staff) it was agreed to let us off earlier than our 'scheduled' time (but we were asked not to advertise the fact, so as not to upset other passengers on lower decks I presume!). One other thing, which didn't affect us but needs mentioning, was the lack of information provided by NCL prior to the cruise with regards visas. Fortunately we had done some research beforehand, and knew we needed visas, but there were several people onboard who could not leave the boat whilst in China because they didn't. One couple, we heard, were in their 80's and it had been their lifelong ambition to visit China but, because they were unaware that a visa was required, they had to stay on the boat. We also heard that another couple had even been turned away at the airport, so they didn't even get to go on the cruise. Can't say for certain if these stories are true, but I do know there were an awful lot of people stuck onboard while we were in China. Now it could be said that it was the passengers fault for not doing their research (and I agree to a certain extent), but we did a cruise last year to Thailand and Vietnam (similar countries to China and Japan in my opinion) and all the visas for that trip were sorted by the cruise ship (we just had to deposit our passports, and our cruise card effectively became our visa and passport). To be truthfully honest, I thought it would be exactly the same on this cruise, and it was only through a stroke of luck that we discovered a visa for China was required, otherwise we would have also been trapped onboard. So I can fully understand why some people may have not known they needed a visa. Surely an email from NCL a month or two before the cruise would easily have solved this problem, or at least made everybody aware? I've rambled on about the negatives but to be honest, we still had a fabulous time, and the cruise ship was generally great. Nothing is ever perfect, but most of the issues above could have been avoided, which would have made this cruise almost ... Read Less
Sail Date: March 2018
We did back to back to back Sydney to Yokohama so this review is for the Singapore to Hong Kong part of the cruise. By this time we had had a poor experience Sydney to Singapore. Luckily the Hotel Director Claus left the ship and a new one ... Read More
We did back to back to back Sydney to Yokohama so this review is for the Singapore to Hong Kong part of the cruise. By this time we had had a poor experience Sydney to Singapore. Luckily the Hotel Director Claus left the ship and a new one arrived - Stephen - who was much better. He immediately realised that he had inherited a poor cruise and set about changes which improved the quality of the experience, arranging back to back events and generally sorting out the tendering and port arrangements. We had a much better experience, back to the usual standard we expect from NCL. The ship is in need of a refurb - planned - but generally the experience was good. Cabin was good for an inside. Steward good. Most of the crew were excellent, a few poor experiences but thats how it goes. Entertainment could be improved substantially - 'Dan the Man' not quite the invisible man as he can be but he was also new (from Sydney) so perhaps inherited a poor plan. Our own planned shore excursions were great, NCLs not so and the onboard team needs to be broken up and refreshed. Read Less
2 Helpful Votes
Sail Date: March 2018
We have sailed on Norwegian many times. I really enjoy the Jewel Class ships. When I saw this itinerary I was excited. The ship itself is showing its wear but I believe it is up for dry dock after it goes to Alaska this season. You ... Read More
We have sailed on Norwegian many times. I really enjoy the Jewel Class ships. When I saw this itinerary I was excited. The ship itself is showing its wear but I believe it is up for dry dock after it goes to Alaska this season. You couldn't beat the itinerary. We started in Singapore has two stops in Thailand and three in Vietnam before ending on Hong Kong. I had done some research on the port before we started so I know most of them were industrial and we would need to be bused to any sightseeing or cities. Knowing this going in was helpful. This isn't like the Caribbean where you can just walk off the ship and everything is there. We did ship tours for all the stop except Bangkok. We were glad we had ship tour for the tender ports. No worry about getting tender tickets and making it to your private excursions. NCL did a good job with the tours themselves. The guides spoke very good English. We heard some private tours were not easy to understand. We however could have been provided water on the excursions. We were told we could not take water off the ship and were not offered any during the tour or be directed where to buy some. It was hot so water was essential. The nightly shows were top notch. There were two Burn the Floor performances. I was surprised at that because I thought they were only on the Breakaway class ships. I was a bit disappointed in the nightly cruise staff directed game shows. I generally really enjoy them and they seemed to be lacking on this ship. It was an older crowd so I understand the evening entertainment was directed towards them but the pace of the entertainment other than the nightly theater show was very slow. The food on the ship was good. I wouldn't say gourmet but that wasn't my expectation. We ate at Cagney's and Modero with our Latitudes benefit. Generally we don't pay for the specialty restaurants and would not have if it had not been free. If you are meat eater Modero and Cagney's is pretty good. I really enjoy their salad bar and sides. But for us paying extra for it is just not worth it. For some it probably is. We never had to wait at the main dining room. We generally ate about 6PM. We saw lines a little later but it appeared to be moving quickly. Overall it was a great trip. We enjoyed see all the different cultures at all the ports. We have already booked our next cruise with NCL. I know these ports were new to them so they were learning how to navigate. I give the staff props for getting out passports back to us the night before the cruise ended. They cleared customs with Hong Kong on the ship so basically we got our luggage and walked off the ship. Very easy Read Less
2 Helpful Votes
Sail Date: February 2018
The cruise was a great experience with some superb destinations. The ship is in pretty decent condition but is probably ready for the re-fit due later this year. Food in the restaurants was average at best, its the same menu in Tsars ... Read More
The cruise was a great experience with some superb destinations. The ship is in pretty decent condition but is probably ready for the re-fit due later this year. Food in the restaurants was average at best, its the same menu in Tsars and Azura and was often bland and not hot enough. We finished the cruise using the buffet (Garden Cafe) as there was lots of choice and we could generally find something we liked. We paid for the upgrade restaurants on four occasions and found them to be excellent, well worth the premium paid. The shows in the Stardust theatre were generally good but were excellent when the ships own dance troop and singers performed. I can't speak highly enough of their shows - Broadway standards!! The drinks package is awesome, lots of choice of beers, cocktails and premium spirits. A couple of bad things:- On sea days, we were unable to secure a sun lounger as they had all been reserved by guests who got up early and saved them them with their towels. It was extremely annoying to see the same selfish people in the prime spots every sea day. (even though NCL had signs up saying sun loungers should not be reserved, this was not enforced) We had a number of destinations that could only be reached by Tender, the Tendering process was abysmal, they didn't seem to have enough Tender boats, the tender allocation process was shambolic and all this resulted in it taking up to 2.5 hours to reach shore after we arrived at the destination. I like a punt in the Casino but didn't bother as the minimum wager was too high ($10) and most of the tables were empty for most of the time. It was our first NCL cruise and we would cruise NCL again but they have some glaring issues they could easily resolve. Read Less
4 Helpful Votes
Sail Date: February 2018
Wanted to see Australia and this cruise had excellent itinerary. Unfortunately we didn't see much of each port due to tendering. Arrived in Cairns at 9am and didn't get to city until 13.30 due to tendering then shuttle we were ... Read More
Wanted to see Australia and this cruise had excellent itinerary. Unfortunately we didn't see much of each port due to tendering. Arrived in Cairns at 9am and didn't get to city until 13.30 due to tendering then shuttle we were there overnight so not so bad although it took 2hrs to get back in the evening. Airllie beach once again had to queue for tender tickets from 7am to try and get off early however everyone had the same thoughts and this time took almost 3 hrs. Next Darwin only had a few hours there last shuttle back at 2.30pm as they expected heavy traffic ship didn't sail until 5pm. Bali missed 3hrs of an organised trip once again due to tendering. Komodo off quickly as on ship tour but had to queue for 11/2hrs to get back on tender. Semarang no tender but was the worst port I've ever been to it was industrial and no shuttles were provided taxi asking for $100 return to town 15mins away.lots of people us included just went back to the ship. The only other criticism was the sunbeds people were getting up at 5am to put towels on the beds so if you were not out by 8am you had no chance of a sunbed. This should have been monitored as beds were sometimes left attended for 4hrs we took photos of beds at 7.30 and the guests didn't come out until 11.20am. However the cruise was great met some lovely people, good food, entertainment was good especially 24Karat who made the evenings more enjoyable. Overall a great cruise. Would I do it again No only because if the tendering and sunbed situation. Read Less
6 Helpful Votes
Sail Date: February 2018
This cruise was a lot of B2B trips. I did the 29 days from Sydney to Hong Kong. I was a single traveler, so got inside cabin on 10th deck. Menguel was my expert Steward. A lot of the ports were tendering ports. That means a lot of me-me, ... Read More
This cruise was a lot of B2B trips. I did the 29 days from Sydney to Hong Kong. I was a single traveler, so got inside cabin on 10th deck. Menguel was my expert Steward. A lot of the ports were tendering ports. That means a lot of me-me, pushing & shoving. Ships staff can’t comment or interfere with this type of behavior. They just smile & say, they’re sorry & doing best they can. Just plan ahead & get out early. Don’t ruin your fabulous vacation by getting upset over things you have no control over. It’ll work out fine. Ports were AMAZING. I guess new cruises will have overnight in Hong Kong as well. I did 4 days early in Sydney & 4 days post in Hong Kong. I was the most surprised in Vietnam ports. Loved Singapore. I had excellent guides. They really went into details for us. We used shoreexcursionsasia.com. Best tours, best prices. No need to convert currency in all countries. Only Australia, Singapore, & Hong Kong. All others wanted US dollars. Don’t need to overpack. Ship offered $19.99 bag laundry service. Duct tape your bag for strength & cram it full. You’ll cross the equator, so get ready for a fabulous Toga party. Food was what you’d expect on a cruise. This ships passengers average age was 63. Only 17 kids. Very laid back. Loved it. Take underwater camera. The beaches are amazing. I snorkeled GBR 2Xs, & snorkeled the beautiful pink beach on Komodo, Indonesia. AMAZING!!! Take poncho & sun screen. Definitely a hat. I love my new backbush Australian hat. Shows were so so. I’m not into the loud type of shows. So, only went to ones that interested me. Shore excursions main man, Marcus, was a delight. He tried to get people to understand the tendering rules, but they didn’t listen. I’d do it again in a heartbeat. Read Less
2 Helpful Votes
Sail Date: February 2018
Chose this cruise fo the itinerary. But was let down by the actual docking and transfers. Over half the ports were tender ports, with long tender journeys to obscure docks. Then buses or taxis to the actual port towns. Tenders were ... Read More
Chose this cruise fo the itinerary. But was let down by the actual docking and transfers. Over half the ports were tender ports, with long tender journeys to obscure docks. Then buses or taxis to the actual port towns. Tenders were allocated on a ticket system. Queuing up at 7am for a ticket. Some port we did not get to until lunch time and then had to be back by 4pm. Half way round the world to que, que, que. then only see some places for a few hour. We feel cheated! At 2 ports there were no buses provided. Just taxis at obviously inflated prices. Now the good bits. The ship was fine, better than most we have sailed in. Food was very good. Good quality, well served, very good selection. Even the buffet was great with a good flow of passengers. A proper Barbeque was provided around the deck on sea days. The bar drinks service was slick and quick. This could have been a great cruise. For us, and many others, it was a let down due the the disorganisation and hassle at ports. Read Less
1 Helpful Vote
Sail Date: February 2018
we booked this cruise because it was a great price and an itinerary we had done before and really enjoyed pros We have done many cruises but never NCL, I have to say we were pleasantly surprised embarkation was quick and efficient in ... Read More
we booked this cruise because it was a great price and an itinerary we had done before and really enjoyed pros We have done many cruises but never NCL, I have to say we were pleasantly surprised embarkation was quick and efficient in Sydney, the ship was lovely and easy to get around I didn't really notice too many signs of wear and tear.The inside cabin was very small the smallest we have experienced but it was adequate there was plenty of storage the bed was comfy and the bathroom large with a proper shower screen. Food generally was very good with plenty of choice we did not use the specialty restaurants Entertainment was good Burn the Floor were amazing with standing ovations at all the shows the best show I have seen on a cruise ship, the singer 24 Karat was also excellent we found the service to be good and apart from 2 exceptions the staff were very friendly and helpful, sometimes a little slow to get served at busy times particularly on sea days we did our own thing in the ports so I cant comment on ships excursions cons food in the buffet not very hot at times getting a sun bed on sea days was a nightmare there were people on sunbeds at 6.30am we called it sunbed wars! tendering was very slow in some ports but I dont know what the answer is when getting over 2,000 people off a ship, we had to get up very early to get tender tickets Overall we had a fantastic time I would cruise with NCL again Read Less
8 Helpful Votes
Sail Date: February 2018
We originally chose this ship for the itinerary and to try out a different line. The original itinerary included Melbourne, Geelong, Kangaroo Island, Port Lincoln, Hobart and Eden. This was changed after 6 months to Melbourne, Adelaide, ... Read More
We originally chose this ship for the itinerary and to try out a different line. The original itinerary included Melbourne, Geelong, Kangaroo Island, Port Lincoln, Hobart and Eden. This was changed after 6 months to Melbourne, Adelaide, Kangaroo Island, Burnie, Hobart, Eden and Sydney. Still an excellent itinerary with 18 hours in Melbourne allowing us a full day visiting family. The visits to Kangaroo Island and Eden were not full days and with both ports being tender operations made it difficult to get full value out of the offered tours. We opted to go it alone or book with private tour groups saving many dollars. Embarkation and Debark at Sydney was a breeze and a pleasant experience. The ship is very comfortable but certainly showing her age. We had some stormy seas but being fully stabilized, the ship handled the seas with ease. However, i would not want to be accommodated in one of the suites as these are way up high on deck 14. We understand she will be going into dry dock in Singapore early March after her repositioning cruise from Sydney. The demographics on board was mainly from the Americas with also many Europeans and Asians. There were fewer Australian's than expected with most having sailed with NCL previously. The Roll Call meet and greet was well supported and attended by all of the senior officers. Each attendee introduced themselves and each of the officers gave an outline of their roles. One oof the better meet and greets we have attended. There are 13 restaurants to choose from with 7 being complimentary. We did not opt for a speciality dining package but there certainly is something for everyone, from Tepenyaki to Steakhouses, Italian to French. We ate in either of the 2 main dining rooms or at the Garden buffet. Tzar's main dining is at the rear of the ship. The service was excellent however, the meals were average with, for example, Baked Salmon being served overcooked. The Azura dining room is located centrally and would suit people suffering from the motion of the ocean. We could not fault the food from the Garden Cafe with a different base menu each day. This buffet is situated on the starboard side from midhip and spills out into the Great Outdoors seating area on the aft deck. This location also serves late night snacks and drinks. O'Sheehans bar & grill is on deck 8 midship just above the Java Cafe in the Atrium on deck 7 and is open from 6am through to 4am! Great for light meals but also serves a massive mixed grill. On occasions we found the music wafting up from the Java cafe to be too loud to enjoy the meal. The Java Cafe serves as the only Espresso coffee bar on the ship and doubles as a normal bar. Long waiting times for coffee is the result with the barman come barista concentrating mainly on serving drinks. We understand that this situation is about to change with the next refurbishment. There are also 13 bars but not many Australian brands of drink to choose from. However, considering that there was no shortage of alcohol, we did not observe any unruly behaviour. Dress code is relaxed to compliment the free style dining theme. The main dining rooms require neat casual and above with no shorts, thongs etc and we were happy to observe these reguirements being strictly adhered to. A pleasant change from some of the sloppy standards on some of the ships operating out Australia. Smoking is restricted to designated areas but it was disappointing to see that smoking was allowed in the Casino which is not allowed under Australian law. We avoided this area as best we could but a couple of the popular bars were in close proximity. The ship also has a Cigar Room, Library room and Card playing room. The entertainment was outstanding including singers and dancers from Burn the Floor and death defying aerial acts. The Spinnaker lounge on deck 13 forward gives fantastic 180 degree views and much of the games are played out here. There is a fantastic kids club but on this cruise there were only 19 children and we never saw them. Port services were outstanding with each port providing huge community involvement. There was no shortage of volunteers at each port. Unfortunately our time at Kangaroo Island, Burnie and Eden were far too short and rushed. Tour operators had to cut short their standard tours with the longer tours returning late and passengers complaining. Cruise Pricing with NCL includes a number of perks (and you have no choice but to take up this option). We booked a balcony cabin giving you a selection of 2 out of 5 perks. We opted for the Ultimate drink package and prepaid gratuities (the latter no longer being available). Being our first cruise with this line, the drink package came in very handy and we did not have worry about this extra cost. NCL charges 20% gratuity on top of every drink but this is included if you have the package. However, we cannot justify the extra $1000 per person on a 10 day cruise included in the base fare. We have loyalty club benefits on other cruise lines which more than adequately covers these so called perks on NCL. Therefore we will not book another cruise with this line. Overall we had a very enjoyable cruise with a fabulouse itinerary but unfortunately the ship will not be visiting Kangaroo Island next season. This is a big mistake as Australians are looking for variety in the itineraries. Read Less
Sail Date: February 2018
Chose this ship as usually cruise with Princess and wanted a change. As Australians who had been to most of the ports it was more for rest and relaxation than for new experiences. I had read many reviews of this ship and was concerned that ... Read More
Chose this ship as usually cruise with Princess and wanted a change. As Australians who had been to most of the ports it was more for rest and relaxation than for new experiences. I had read many reviews of this ship and was concerned that we may be disappointed with the food and the decor. Not at all. Overall the food was very good but occasionally we had dishes in the buffet that could have been hotter. Menus in the dining rooms were varied and service was efficient. Staff were excellent and so friendly and helpful. Our cabins were smaller than some I've had on other ships, as was the balcony, but spotlessly clean with comfy beds. Entertainment was varied and most performances were excellent, particularly String Fever and the balancing duo. Theatre was large and always managed to get a good seat. Bars were on the small side and when music was played seats were hard to get. Outdoor areas were under utilised by our group due to the rough seas but would have liked a game of tennis on the full sized court. Embarkation and debarkation were efficient and speedy. Did not take any of the ship's excursions as prefer to do our own thing. The tender operations were good, so long as we waited until the rush was over. When the ship has completed its refurbishing it will look more modern but our group of 4 were happy with the bright colours and the fish patterned carpet which showed us the way to our cabin. Only one place to buy coffee and the staff were rushed off their feet. Coffee not up to Australian standards. Read Less
3 Helpful Votes
Sail Date: February 2018
We have just returned from a 10 day cruise on Norwegian Jewel around the southern ports of Australia, and thoroughly enjoyed our trip. Contrary to what I have read on some reviews, the food on board was very nice, with about 10 ... Read More
We have just returned from a 10 day cruise on Norwegian Jewel around the southern ports of Australia, and thoroughly enjoyed our trip. Contrary to what I have read on some reviews, the food on board was very nice, with about 10 different places where you could eat. We found the Teppanyaki and Brazilian BBQ our favourite, but had no complaints with the other restaurants. We had the Specialty Dining Package, and never lined up to get into any of the restaurants. The anytime-dining means you don’t have to make a booking, so just turn up when you’re ready and meet new people every time you dine. You would be hard to please if you faulted the food on the ship. People please remember this is a Cruise ship and not a Michelin Star restaurant. One thing we were very impressed with was the facilities for people with disabilities. In the Garden Cafe and in the Stardust Theatre there were seats and areas reserved for people mobility aides. The shows were as good as any we had seen on other cruise lines and varied and entertaining. Burn The Floor put on some excellent shows. As well, there is entertainment in other bars and the Spinnaker lounge. Our favourite was Hotwire. There are digital noticeboards around the ship to keep you up to date with what’s going on during the day and also the booking availability of the various restaurants. Getting on and off at most ports was reasonable good. We didn’t do any Ship excursions because we had been to most of the ports before so just did our own thing. Two people we would particularly like to thank are Anton Oborovich (Asst. Executive Housekeeper) and our Cabin Stewart Alberto, who went out of their way to make this a very enjoyable holiday. Read Less
1 Helpful Vote
Sail Date: February 2018
My wife and I like to try different ships/different destinations hence Norwegian Jewel for the first time and Kangaroo Island and Eden as places we had not visited. First impressions are very important and when we boarded the ship and ... Read More
My wife and I like to try different ships/different destinations hence Norwegian Jewel for the first time and Kangaroo Island and Eden as places we had not visited. First impressions are very important and when we boarded the ship and entered the Atrium it was very bright and spacious and gave a good feeling. We had booked through an American Travel Company 12 months ago at a very reasonable price which included the Ultimate Drink Package and 4 Specialty Dinners which made the price even more appealing. We are not big drinkers but it was nice to know that you did not have to keep tabs on what you had. We could not fault the food although the Garden Cafe was much the same as buffets on other cruise lines. We certainly can recommend Cagney's, Teppanyaki, Moderno and La Cucina Specialty Restaurants. I read on Cruise Critic that "Jewel" is in the TOP 10 Ships for entertainment and we have to agree with over 200 cruise days to our credit we have just experienced the best two shows we have ever seen on water, BURN THE FLOOR, seeing is believing and these 2 shows were closely followed by LE CIRQUE BIJOU and THE BARRICADE BOYS. You would think this would be enough to bring us back to NCL but what did it for us was when the Captain, Officers and various members of the crew were on stage thanking us (passengers) or cruising with them and then they lined the corridor out of the theatre shaking our hand. Thankyou Captain Kenneth for a wonderful 10 days. Oh well back to reality 'til next cruise. Read Less
1 Helpful Vote
Sail Date: January 2018
This cruise visited all the New Zealand spots we planned on visiting. As well, it ended in Sydney where we planned on visiting next. Excellent itinerary. One large negative experience was the embarkation at Auckland. The whole ... Read More
This cruise visited all the New Zealand spots we planned on visiting. As well, it ended in Sydney where we planned on visiting next. Excellent itinerary. One large negative experience was the embarkation at Auckland. The whole process of getting guests on board was chaotic. Norwegian blamed the New Zealand immigration officials. However, it is clearly Norwegian's responsibility to take care of their guests. The whole confusing procedure was shameful! Entertainment on board was excellent... In particular "Burn the Floor". "Luminescence", and "24 Karat". Dining experience was good with a good selection of menu items. Our meal at the Brazilian restaurant, Moderno, was fantastic. However, our meal at the speciality Italian restaurant was real disappointment. The pork scaloppine was cold and over-cooked. The ports visited were excellent with good management by NCL in getting guests off and on. Staff were mostly excellent and always courteous and helpful. Overall a good experience. Read Less
5 Helpful Votes
Sail Date: January 2018
We had sailed on the Norwegian Jewel last year through the Panama Canal, so we decided to book again when the Jewel headed down under. We splurged and reserved a balcony cabin this time and enjoyed it immensely. We spent at least an hour ... Read More
We had sailed on the Norwegian Jewel last year through the Panama Canal, so we decided to book again when the Jewel headed down under. We splurged and reserved a balcony cabin this time and enjoyed it immensely. We spent at least an hour each day on the balcony. Our cabin was the last aft cabin on the port side of the ship - cabin 10662. I was a little worried that being that far back and that far up, we would feel a lot of movement. It was very rocky on one rough sea day but we never did experience any sea sickness. We did not have any robes and asked for them the first day and were given two robes. While the cabin was a little worn, we didn't really have any problems. We had never been to Australia or New Zealand so every port was a brand new experience for us. We attended about half the nightly shows in Stardust and enjoyed them. We had about half our nightly meals in the Azura Main Dining room. Most of them were pretty good. I did order a Thai noodle dish that was barely edible but all in all I would give Azura an 8 out of 10 rating. We also had the SDP and dined in Cagneys twice, Teppanayaki once, and Le Bistro once. These meals were really good. This was one of the best cruises that I have ever taken. The only thing that I would have changed was the weather as we probably had rain on 8 or 10 of our days on board. Luckily, most days it only rained two or three hours and only one or two were all day rains. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise for the itinerary which originally had several Australian as well as New Zealand ports of call. While we were sad to see less of Australia than we expected, the changed trip was terrific. Had a few cool and rainy ... Read More
We chose this cruise for the itinerary which originally had several Australian as well as New Zealand ports of call. While we were sad to see less of Australia than we expected, the changed trip was terrific. Had a few cool and rainy days but it was still a wonderful adventure. The ship had plenty of choice for meals and always had food available. We did think that the food was a little 'ordinary' but still sufficient and generally good, especially when we reminded ourselves of how many were being fed during peak times. We did not take advantage of any of the specialty restaurants. (on principle the cost of the vacation was already high enough with out extra costs on what was to be all inclusive) Did feel that Chen-Chen, a specialty option that was included, was not good. Food was overcooked and choices extremely limited. We enjoyed the open and light space in the Tsar, not so much in the Azura which is dark and crowded. Since my sister has a severe shellfish allergy, we tended to avoid the buffet due to fear of cross-contamination . The staff was wonderful about making sure that our special dining needs were always addressed and had pre-ordered meals prepared separately. Still have an issue on the drink packages available thru NCL. I could have $15 martini but not a $4 specialty coffee or water and there is not a package that offers this (only a soda, or water, or Full Beverage which did not incllude these) The cabin was lovely and had a spacious balcony. Storage was plentiful (we brought extra hangers which were definitely needed!) Our steward was terrific, attentive and helpful. An extension cord and distilled water was provided for my CPAP as requested. Activities were plentiful,often had to choose between a couple of interesting ones I am a fan of trivia, of which there were several a day, my sister began the learning process of the game of bridge. Loved several of the bar entertainers especially 24 Karat and the Piano man. Felt the evening show was excellent several time but disappointing at others. . We took advantage of several excursions and except for the Wellington one on which they changed the train ride from 2 hours to 1/2 hour were happy with them. Did book an outside venue with Viator in Tauranga which was wonderful. We are certainly looking forward to future cruises with NCL Read Less
2 Helpful Votes
Sail Date: December 2017
We chose NCL's Christmas cruise in preference to other options as they were new to this sector and friends travelling on same cruise had previous good experience in Hawaii and Mexico trips. The itinerary also appealed even though it ... Read More
We chose NCL's Christmas cruise in preference to other options as they were new to this sector and friends travelling on same cruise had previous good experience in Hawaii and Mexico trips. The itinerary also appealed even though it was changed after booking dropping off port stops in Melbourne/Burnie in lieu of picking up Milford, Dusty and Doubtful Sounds - $250 re credit and bonus to us (not everyone). Overall somewhat disappointed with NCL offering on this occasion as it didn't really shine or standout - so whilst still very enjoyable not a particularly memorable cruise. Positives; - pre-cruise no issues or hassles, good communication re itinerary changes and re-credit adjustment - congrats NCL on professional handling of this issue - on boarding Sydney International - only short wait times and lines so generally very good experience - emergency drill - conducted much better than other vessels - Ship - whilst not the newest vessel or the biggest we found the layout, condition and amenities on board to be very good, generally well presented - on board cleaning and maintenance in public areas and amenities generally excellent – some painting and re-carpeting being carried out at times (night) in some areas – did not impact on us. - on board activities - about on par with other offerings, usual trivia, hobbies, library, card room (very popular), table tennis, video games, casino, good gym etc - entertainment - overall I would rate the standard and variety as been very good to excellent and much better than recent experiences; burn the floor dance shows; 3 tenors; adele and elton tributes; comedian; acrobatic (missed this one); vocal impressionist all very good and shows well attended. - general entertainment - bands/etc - quite good - guitar soloist, piano soloist; couple of bands playing reasonable mix to cover most eras. - customer information - cruise director/captain - very good with only limited and necessary info from bridge (not excessive); good announcements and morning TV show; - in room TV cruise channel with looped ship safety info; route map and bridge view. - service was generally very good but in some areas inconsistent (see negatives) - no heavy push for Art Sales/Auctions or for on board photography - fantastic - pretty good duty free shopping offerings on board with some general basic supplies available. - drinks package/drinks in general - very good initiative from NCL and well used by me (but not excessively) up to $15 value per drink - we paid extra for one of the cocktails that was above $15 - no complaint and happy to do so; good selection of drinks to suit most tastes; cocktails on this ship better than most we've experienced on other vessels and not so sickly sweet - thumbs up NCL - off shore - excursions/disembarkation/tendering - Excellent - NCL had everything very well in hand and organised, great info re processes, limited waiting to get on/off, courtesy shuttle bus when required, multiple tenders used - could not fault. - ports of call – generally excellent and reason for taking this cruise – only exception Picton and scheduling with mid day arrival limited any real excursion options – so bit of a waste. Subsequent cruise does get into port earlier – thumbs up NCL Negatives: - FOOD FOOD FOOD - this was the greatest disappointment for us during the cruise. - don't know if we were being too fussy (possibly) but can only judge against previous cruise experience and we generally believe the dining experience is one of the main reasons for a cruising holiday. We did speak with some other guests re food and got mixed responses - some thought food to be very ordinary/below standard expected but some also indicated they found it to be good. Go figure - it’s down to one's own perception and they are catering for 2600 guests not just a few - I would imagine NCL have done their surveys and research on client dynamics to adjust their offerings to suit market expectations - we just didn't fall into this category. - Royal Caribbean - Rhapsody - fantastic dining experience throughout and particularly in specialty dining (didn't realise at the time how good it was); - Princess - Ruby - recent Alaskan cruise - very good; - PO - Spirit - Okay/satisfactory; (short cruise) - Carnival - Spirit – terrible, as was the whole cruise; - NCL - Jewel - very average. Have read some reviews that suggest the move to anytime dining in the main Tsars/Azuma restaurants may be contributing to drop in standard as meals are not set for 2 dining times - this may be a factor. - breakfast menu - basically didn't change or alter as far as we could tell except for disembarkation day (reduced) - menu is fairly comprehensive but after 13 days got a to be bland and boring. Suggest NCL make some minor adjustments and have set standard items and a few daily specials similar to the dining menu for some variety or at least the perception of that. - CAN'T make basic pancakes - an American ship that was unable to prepare a decent hotcake/pancake - there was some issue or error with how they were made extremely dry and inedible - issue was brought to staff notice re concern - didn't improve - CAN'T make a real mousse - tied a mousse from deserts and got a very firm rubber ball offering not resembling any mousse I’ve had previously - was brought to staff attention. - Xmas lunch - given it was Christmas cruise - the Christmas dinner was pretty ordinary - nothing I could say to be positive - meals were luke warm, turkey portion small and not particularly appetizing - got to say we/I were expecting something a bit grander - Goose, Duck, seafood prawns/lobster/crab etc something to set this meal apart from the regular offerings - no such luck - we were all left underwhelmed by this offering. - in general meal portions were on the smaller size - but not too much of an issue when you take into account and adjust your choices to suit - i.e. order two mains if required - Christmas flair was a bit below expectations for a Christmas/New Year cruise – sure they did make some effort to brighten up the place with some trees - dining package - specialty restaurants - a bit of a wasted offering - we tried 4 of the specialty restaurants - Le Bistro (French) was the best and very well received, food was of good quality and standard for our group, (personally didn't think my main "duck" was particularly good otherwise menu was pretty nice and would recommend and try again. - Cagney's (steakhouse) - fail - whilst my steak was nice the food is generally very salty and being one that doesn't generally salt or only slightly this was a big failing, same issue with other members of our party to the point of leaving main, desert pretty ordinary by that nothing elevated from the buffet or restaurant level. Saltiness was brought to staff attention. One of us opted for the lobster tails x 2 an additional cost of $12 each rather than a steak and other s in the group also added lobster to their steaks – lobster was a bit tough. We were not charged extra for the 2x lobster tail selection. I initially opted for the Bison steak but was informed it was not available. - Teppanyaki (Japanese) - little bit of theatre thrown in with the meal - not particularly great but still okay - Food terrible - for some reason copious amounts of BUTTER and Soy Sauce were used when cooking anything that hit the grill - including the fried rice, vegetable offerings, seafood, steak - guess what the result was very SALTY offerings - ruined the scallops and calamari. The fillet steak was very tender and I did eat it as I can tolerate a bit more salt than some but it was very salty. We all questioned the use of large quantity of butter with Japanese type food - never seen or heard of this before (not an expert). Desert Green Tea Cake and green tea ice-cream - most didn't like it but i tried it and eat a piece of the cake and the ice-cream - not great but not too bad. I would not recommend or return to this dining option. Exotic fruit salad was definitely not exotic – a bit of melon and pineapple -underwhelming - La Cucina (Italian) - this turned out to be a bit better than we anticipated given previous experience/review of the menu and other guests views. Overall was a reasonable standard and I would say much closer to the level i would have expected in the main dining. We also had the attention of one of the head catering staff during our meal Marcelino who inquired about the offering which at that point was fine, he also tried to get some general feedback on any of our food concerns (had spoken with him previously) but it was not the appropriate time/location to do this as we were in the middle of our meal and in a busy restaurant. - Sushi Bar – didn’t try - Moderno (Brazilian) – didn’t try Overall I would not generally rate these dining offerings – they did not come anywhere close to some previous ones we’ve tried on other vessels, which is a bit disappointing. Other food concerns; - Azuma – tried as alternative to Tsar’s – did not like the closed in dark atmosphere and the food offering on par with Tsar without the nice open airy feel. Did convey dissatisfaction to one of the staff who elevated to supervisor Marcelino who did speak with us re concerns (excessively salty/unappetising) - ChinChin (Asian) – tried this option one night instead of the Tsar – big mistake – just awful, single vegetable spring roll was okay but the chicken/prawn noodle – was terrible. I would rate this offering and the restaurant fair in general akin to an Asian kiosk in a shopping centre food hall. Definitely would not recommend or return. - O’Sheehan’s Bar & Grill – we more aptly titled it O’Shananigan’s – we had some interesting experiences at this alternate food outlet; very mixed but generally poor service over many visits to this place mainly in the evening when trying to order Pots of Tea – 3 English Breakfast and 1 x Earl Gray – staff didn’t seem to be able to manage this very well – don’t know if it was how we communicated the order but given the orders were pretty much the same most nights with different staff think the issue may be NCL side; - didn’t receive teapot; didn’t get 2 bags (big pot); didn’t get milk; had to ask for fresh milk; didn’t get sugar; mix up orders; ordered frys with or tea – still waiting for them !!! Did try some items from the menu and food not to bad – chicken wings were really good, hotdog not bad etc. Would return only for a big TV’s on sport channel and good for a pot of tea. - Garden Cafe – not really keen on buffet option – given nature of offering and difficulty with seating and self serve but did try for breakfast for a change and lunch. Generally okay with wide selection available and seemed very popular with other guests. Can’t say too much more. Trust my comments give you some insight to the disappointment on our side with the food offerings on the ship – and understanding the quality may have been well received by the bulk of the passengers (don’t know and don’t have any knowledge if other guests raised concerns with NCL). But as indicated my comments and concerns are of personal nature based on previous experience/comparison. We did express and raise concerns on several occasions and participated in a guest telephone survey about cruise experience that appeared to be more a numbers thing than real concern for feedback. Also did advise of intent to complete an online review with senior staff and provided some general feedback over telephone regarding both positives and likely negatives with our experience. Despite the concerns mainly with food this was still a very nice cruise and provided a good opportunity to relax and read a book or two, play some cards, trivia, catch an entertaining show, see new parts of the world, have a few drinks and get away from work – so not by any means all negative and very far from our worst experience with Carnival. Additionally – prior to this cruise we had put another cruise on hold with NCL for the Baltic – we are presently considering our options subject to our experience on this cruise. Read Less
2 Helpful Votes
Sail Date: December 2017
We sailed last year on the ill-fated Norwegian Star (the azipod broke and we spent 9 of 14 days at sea). As part of our compensation package we were offered a future cruise at 50% off. Unfortunately we were only given 12 months to take ... Read More
We sailed last year on the ill-fated Norwegian Star (the azipod broke and we spent 9 of 14 days at sea). As part of our compensation package we were offered a future cruise at 50% off. Unfortunately we were only given 12 months to take that discounted cruise and with school schedules and geography, we landed on the 9 Day Sydney and Tasmania. Overall, things went very smoothly. We flew in on a red eye, landed, took a shuttle to the port, checked our bags, and registered, without a single line. The biggest delay we had was buying SIM cards at the airport; I highly recommend Lyca mobile if you are in need. The ship felt like home. Seems that every time we sail with NCL, we are on the same class of ship, making everything familiar, yet slightly new. The staff was helpful, food plentiful, and alcohol included ;) The kids loved going to the kids club, although I still find it frustrating that all of the NCL ships run the exact same program. If NCL wants families to remain loyal, it would serve them well to develop unique programs for each ship. The ports were somewhat lacking in activities but we enjoyed the slower pace. As expats, we enjoy being on a floating piece of America as much as we enjoy the ports. But here's a run down of what we DID do at each port. Eden: Snorkeled with Australia's Coastal Wilderness Adventures. Scott is the owner and did a great job with our large group, including children as young as 7. I highly recommend this affordable and fun tour! Book early, he fills up fast. Burnie: we just wandered the streets. Cute town. Really wish we'd made it to the whiskey distillery but finding a cab was impossible. Melbourne: LOVED, LOVED, LOVED Melbourne. We took the Hop on Hop Off- which I do NOT recommend. The buses only came every 40 minutes and moved at a glacial pace and were packed. Cabs are reasonable. We spent a good amount of time in the Victoria Market, which was full of great street food, and reasonable souvenirs. Oh and alley street art is very cool. Kangaroo Island: Again, there's not much to see unless you book an excursion or rent a car and go it alone. The landscape is stunning though and there was a small market to browse. We spent time on beach after the market and then went back. This is a tinder port and the conditions became quite precarious by the end of the day. The tinder boats were being tossed around like children's bath toys. Adelaide: Very cool city, quite walkable, but a LONG bus ride from the station. We went to the zoo. It was small but nice. It wasn't my first choice of activities but the kids picked this one. They offer several animal encounters, so we fed giraffes. We aren't big on the shows but we did go to the Circus / Acrobatic show and it was fabulous. Read Less
3 Helpful Votes
Sail Date: December 2017
Norwegian Cruise Line is the only cruise company I cruise with. I’ve tried them all and decided to get points up with one company instead of lots. I love how the drinks package is included. We travel all over the world and enjoy ... Read More
Norwegian Cruise Line is the only cruise company I cruise with. I’ve tried them all and decided to get points up with one company instead of lots. I love how the drinks package is included. We travel all over the world and enjoy travelling with Norwegian Cruise Line. The thing that I like most about it is that we don’t have to take our good evening wear overseas when we cruise with them as their kind of cruising is freestyle. I also like that you can walk off on your own, not having to wait for your bags to be taken off the ship and being able to keep your bags with you till the morning. A lot of the ships are set out the same so it is easy to find your way around. I like that there are other complimentary restaurants to eat in eg O Sheehan’s and Chin Chin. All in all a great ship and great company. Read Less
2 Helpful Votes
Sail Date: December 2017
Embarkation was very quick and easy but then we were Latitude members. First impressions of the ship was good but expected wow factor from the atrium and didnt get it. I love freestyle dining and there were plenty of free options.Our ... Read More
Embarkation was very quick and easy but then we were Latitude members. First impressions of the ship was good but expected wow factor from the atrium and didnt get it. I love freestyle dining and there were plenty of free options.Our favourite was O'Sheehans Pub for breakfast and snacks/drinks. We tried also the Teppanyaki and Cagneys and loved both. We knew the ports we were going to so no surprises there. We booked locally except for the Adelaide Hahndorf Village where we got a ship excursion because it was easier to go straight from the wharf than find our way to the city to get a tour. Eden supplied a bus to the town, Burnie we walked along the boardwalk and got a free bus to the rhododendron gardens where we just had to pay for admission. At Melbourne we caught the express bus to the city where we did a river cruise and went to the aquarium. At Kangaroo Island we booked through the island tourist info and got the shuttle to the local town of Kingscote. Entertainment was great especially Burn the Floor and Le Cirque Bijou. Those two were the best shows I have seen at sea. Other entertainment varied in the Stardust Theatre but overall was good. We liked that there was always bars at night with live entertainment. One negative was trying to find quite areas to read. There was always something going on at all the public bars and spaces. We often sat in Maltings Beer and Whiskey Bar area to watch the cricket and read when it was quiet. I would definitely go on the Jewel again but will probably look for a bigger cabin next time. Read Less
Sail Date: November 2017
Going to Australia and New Zealand was always on our wish list. The NCL Jewel itinerary made it easy to see several cities in one trip. We booked a balcony cabin on level 10. Pre-cruise and post cruise we spent 2 days each at the Sydney ... Read More
Going to Australia and New Zealand was always on our wish list. The NCL Jewel itinerary made it easy to see several cities in one trip. We booked a balcony cabin on level 10. Pre-cruise and post cruise we spent 2 days each at the Sydney Hilton. This hotel is centrally located in the Sydney CBD and is easy access to sights such as the Opera House, Harbor Bridge and Dahling Harbor. Also, great shopping and restaurant venues are nearby. We normally book few excursions, preferring to explore the ports on our own. We did this at all the ports on this trip too, except for Tauranga and Wellington where we booked Lord of the Rings (LOR) tours through the Costco shore excursion company. (BTW we highly suggest using Costco to do all your bookings because you get the best price, gift card rebates and more-for-your-money shore excursions.) The Wellington tour tuned out to be a private tour for just the 2 of us, since the other couple cancelled. We not only saw most of the LOR film sights we had a private tour of most of Wellington's most picturesque locations. The Tauranga tour went to the thermal hot springs and Hobbiton. The cost of this tour was well below what the ship was offering. The NCL Jewel ship itself was good, considering it is not one of NCL's newest or biggest class of ships. With NCL, most things are "a la carte" and you can pay more to get more in amenities, if you want. The specialty restaurants really aim to please and were always top notch in term of service and food. The main dining rooms food was very good, but it was hard to get a steak cooked as rare as we wanted it. The buffets food was fair and best if you used the cooking stations to get hot and individualized food you want. Most of the shows used the same dance group for any of the nights main entertainment. Burn the Floor sometimes used other names for some of their shows to try to give you a sense that it is a whole other production. For most of the shows, this worked out well to hep you suspend disbelief. The one show we saw that failed to hit the mark was the Buddy Holly Tribute. This performer was the least convincing Holly ever and was very limited in his singing and dance repertoire. Generally bar and room service was very good. The drinks were usually generous with the alcohol which kind of made up for their slow rounds. One little annoyance my husband found was when he took a cigar break in the Humidor, a few of the same passengers were there each night and basically took over the room and hurdled insults and made jokes about other passengers. This unfortunately took some of the pleasure out of a good cigar. Read Less
Sail Date: November 2017
I must have been on a different ship than the other reviewers because I encountered none of their problems. Embarcation: Being a Latitudes member{this was my 26th cruise} I only waited 3 to 5 minutes in Latitudes line before registering ... Read More
I must have been on a different ship than the other reviewers because I encountered none of their problems. Embarcation: Being a Latitudes member{this was my 26th cruise} I only waited 3 to 5 minutes in Latitudes line before registering and joining a small group of people escorted aboard. Having cruised approximately 70 times this embarcation was better than most. Cabin: We had a balcony mid ship, and although small{most newer ships are} it was well appointed and cabin steward attentive and helpful The ship as a whole was tired{due for a rehab early next year} but was very clean and we found the staff to be extremely friendly and helpful. Food: Specialty restaurants are excellent and always have been. Main dining rooms are mediocre at best, but complimentary chinese and O"Sheehans 24 hrs. were very good for sandwiches,dips and hot wings. All restaurants had great desserts and ice cream. If something was not to your liking, it was removed and replaced at once. One only has to ask. Their bakery goods are delicious. Entertainment:Better than most cruise lines and alot to choose from. All in all, we were there to have a good time and we did. Captain and hotel director made themselves available as did other staff members. Looking forward to another NCL cruise. Gale, Dallas, Tx. P.S. They gave a great Cruise Critic meet and greet for about 60 of us. Read Less
3 Helpful Votes
Sail Date: November 2017
We have always dreamed of going to Australia and New Zealand...this was a trip of a life time. We like cruising on the smaller NCL ships and the Jewel fit the bill. I booked originally a 2 bedroom family suite a year before the cruise ... Read More
We have always dreamed of going to Australia and New Zealand...this was a trip of a life time. We like cruising on the smaller NCL ships and the Jewel fit the bill. I booked originally a 2 bedroom family suite a year before the cruise and watched the prices and amenities for changes. About 4 months before sailing the price dropped and amenities added a $300 ship board credit, so I called and rebooked. Then a month before sailing the Haven 2 bedroom dropped in price to less than I paid for my cabin on deck 11 so I called again and requested a credit... they upgraded me to the Haven cabin 14008, without rebooking me, and gave mea fee more perks for not refunding the $600 difference. It was worth it! I traveled with my husband and married daughter and her husband. The suite worked fine but I wouldn’t put more than 4 adults in the suite. Storage was the biggest issue...I have been on other ships with better storage than this one. The 2nd bedroom is very tiny...heck the bathroom to that bedroom is almost the same size.... the bed need 2 egg crate cushions on it to make it sleepable. The master bedroom was nice...storage not so handy any space between the bed and the wall..ugh! The phone in by the toilet was a pain..we were always hitting it off the hook... dumb spot for a phone. I loved the shower and being able to look at the ocean while showering. Another nice thing were the built in USB port in the light fixtures by the master bed. They were vert handy. The Haven area was never busy and good place to relax... Down fall.. hot tub was kept at 99 degrees and the small pool was so cold only my husband went into it after coming out of the steam room (which worked on rare occasions). They did keep coffee tea juice and water as well as some light snacks available in the Haven til about 4PM... wish they would have kept the water around longer! Food on ship started out good and then went down hill. You had to watch where you ate... food temperature was mediocre in most venues. We ate a lot in O Sheehan’s, Cagneys and Le Bistro as the food was always hot and great in those places. Because we were in the Haven we we got to eat breakfast in Moderno and lunch too if we were on ship...problem was you got tired of the same food over and over. We only went to 2 shows... we are not night owls and many times you just didn’t get out of meals in a timely fashion to make the shows. The 2 we saw were excellent. We booked our own tours in port... most thru the group we met on cruise critics. NCL’s tours were very expensive. We only had an issue in one port and that was Auckland. The guide we had arrived with an attitude and a vehicle not large enough for our group so we cancelled...I understand from those that did go that we made the right choice.. he dumped them off and told them too find the waterfalls themselves... so much for a guided tour! Melbourne we went to Federation Park and saw Cook’s cottage. Burnie... some did a personalized wildlife tour and some went to Cradle mountain. Wish we we would have had a longer day in Burnie.. so welcoming, beautiful place and people. Wellington part of our group went to Te Papa museum and up the cable car.. the others did a pub crawl. Napier we went to the National Aquarium..it was wonderful and then wonder around the town. Tarunga we went to the Maori cultural center and Hobbiton...private tour and well worth it. Auckland was the failed tour so we walked around the port area...the kids met friends and went over to Davenport. Our last stop was Bay of Islands...we arranged a private kayak trip to a waterfall our guide, Ben, was the best... the day started with rain and ended with sunshine and laughter. Crossing the Tasmam Sea was smooth...we saw penguins,whales, and dolphins from our balcony. If it wasn’t for the long airplane ride I would do this trip again in a heartbeat. Read Less
3 Helpful Votes
Sail Date: November 2017
Embarked at Papeete ran very smoothly . Especially loved our cabin and its position on the ship. It was a disabled cabin so had heaps of room to accommodate a wheelchair (which we did not have). The only downside to this cruise as opposed ... Read More
Embarked at Papeete ran very smoothly . Especially loved our cabin and its position on the ship. It was a disabled cabin so had heaps of room to accommodate a wheelchair (which we did not have). The only downside to this cruise as opposed to the others we have traveled on is the staff were not as friendly and some were quite rude. We traveled with another couple who had room 9098 which was the mirror image of our cabin. Food was OK but would not rave about it. We chose this cruise especially for the Itinerary which had a few sea days in between islands as we think it gets a bit tiring having a stop everyday and then you get bored having a few sea days . We got to stay in Bora Bora for an extra day as one of the other Islands were cancelled. We thought this was was great as other cruise ships we have been on would just give you an extra sea day. Read Less
1 Helpful Vote
Sail Date: November 2017
Loved how clean and orderly the ship was very friendly staff from start to finish! Thank you very much for making our holiday such a wonderful experience. The cabin was amazing and they kept it clean and tidy throughout the day,loved ... Read More
Loved how clean and orderly the ship was very friendly staff from start to finish! Thank you very much for making our holiday such a wonderful experience. The cabin was amazing and they kept it clean and tidy throughout the day,loved the turndown service each night, loved how sanitary everything was and had loads of hand cleaning dispensers throughout the ship, the Garden Cafe was a huge assortment of items I can’t see how anyone wouldn’t be able to find something they couldn’t eat as there was such an array of choices,and the food/hospitality was top notch,if I had anything to say they could improve on is the fruit was not quite ready to eat as the majority was a bit firm still,and only other “complaint” was you didn’t get to have real cappuccino there was a nominal fee for all cappuccino as well as the ones in the cafe were not actually cappuccino but if that’s the only thing I didn’t like Read Less
3 Helpful Votes
Sail Date: November 2017
This was our 7th cruise the first time with NCL I really liked the ship I thought it was a great design and I did not think that it was out dated as mentioned in a lot of other reviews. In fact for me it was one of the better ships ... Read More
This was our 7th cruise the first time with NCL I really liked the ship I thought it was a great design and I did not think that it was out dated as mentioned in a lot of other reviews. In fact for me it was one of the better ships that we have been on design wise. The food was average in the buffet and the included dining rooms probably the worst food we have experienced on a ship. We went to three specialty restaurants La Bistro which was very average in fact I did not really like the food at all and I found the staff very rude. It was my 50th birthday and we had a party of 8 and they put us on two separate tables when we asked them if they could move the tables together they made a big fuss but they eventually did it. Cagneys steak house was amazing and so was the teppanyaki one. We had a mini suite which was great loved the design of their bathrooms and the fact that the toilet has a door very roomy for a ship. I found most of the staff very disinterested and some quite rude our room attendant was amazing though. Because this was an American ship they add taxes left right and centre lucky we had the drinks package (included in our fare) otherwise it would have been a very expensive trip as they add 18% to every drink and they add a service charge of $13.99 per person (which you can ask them to remove and you can decide who you tip but mind you they were not too happy) Also as everything is in US dollars it can become a very expensive cruise because of our exchange rate. The entertainment was amazing absolutely loved it. I also liked that the ship was a lot more relaxed and not as formal as other ships we have been on it is free style crusing for sure. The ports were amazing Burnie and Hobart in Tasmania first time there and loved it do yourself a favour and try their oysters the best we have ever tasted. The Emu Valley Rhododendron Gardens in Burnie was also amazing we did a bus tour in Burnie hop on hop off which was only $35 and stopped at about 7 places. Did not do any tours from the ship as they were very over priced, I was a bit confused about rating this cruise as part of me says it is a 3 and the other part says it is a 4. In the end I gave it a 4 because I did enjoy this cruise I am still on the fence if I would sail with them again. If they fine tuned the food and the staff it would make it a very good ship and give the other companies a good run for their money Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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