6 Helpful Votes
Sail Date: October 2016
I really hate NCL and this was the worst cruise ever. Ok. Let me get the compliments out of the way. I had a standard balcony stateroom, which was adequately furnished. I really liked the stateroom attendant, Mohammed from Indonesia. ... Read More
I really hate NCL and this was the worst cruise ever. Ok. Let me get the compliments out of the way. I had a standard balcony stateroom, which was adequately furnished. I really liked the stateroom attendant, Mohammed from Indonesia. He was very pleasant and always accommodated our requests timely. I also purchased the spa pass and found that to be worth the money. If you like soaking in water and serenity and having a nice little spot on the ship that is your own... I'd get the pass. The spa was very cleanly and peaceful. I enjoyed the Japan pool (cold water plunge) on the hot days coming back from Puerto Vallarta. The main show entertainment was pretty good too, with one huge exception discussed below. My last compliment would be for Moderno, the Brazilian steakhouse. The food was awesome, especially the salad bar, the bread, and the drinks. I went there twice and loved it both times. Embarkation was super easy and smooth. Also the lifeboat drill was really nice as they let you just sit down in a restaurant. Now for the bad. NCL cancelled one of the three ports a week before the cruise began in order to have scheduled maintenance on the engines. I requested a refund of the port taxes for the cancelled port and NCL's customer service was quite rude and refused to refund the port taxes. Next, there was a fire aboard the ship on night one. The crew were called to stations and the cruise director Archie jokingly said, "Don't worry folks, they're going to the buffet." I knew something was wrong because the ship changed directions as if it was heading back to LA, and then came to a complete stop for hours. I called the front desk and asked what was going on. I was told it was a routine drill for the crew and not to worry. Frankly, I don't appreciate being lied to in an emergency. I don't appreciate that no announcements whatsoever were made explaining the nature of the emergency so that I could at least know to stay in my stateroom and have safety gear handy in case things went bad. I feel NCL put my life in jeopardy by this lack of communication. Next, the engine repairs did not get completed on time and then on the morning when we were supposed to dock at Cabo, the captain explained that we would not be docking at Cabo. The whole ship turned into a frenzy. We went from a three port vacation to a one port vacation. The front desk was jam packed. They offered everyone a $50 stateroom credit for the "inconvenience". I was told by the front desk that I wanted a greater refund and was given the phone number for NCL customer service. I told them that I did not wish to contact NCL customer service and asked for the staff to call them on my behalf and obtain authorization for a greater refund. They refused my request. Note to cruisers: if you call NCL customer service post cruise, they will not answer the phone. I have called three times and every time I have waited over a half hour without any answer. The hotel manager said he would provide my information to NCL with a request for contact. I have not been contacted. The night they cancelled Cabo, there was a letter in everyone's stateroom saying that they would get a 25% refund on the cruise fare and a 25% credit toward a future cruise. It has been over a week and I have yet to receive either. Again, customer service does not answer the phones so I emailed them on Thursday. It is Sunday and still no response. The headline comedian made a joke during the main family hour comedy show that included the word "fag", which I found repulsively offensive. What was most offensive to me was that there were children in the audience and NCL was teaching these children that its ok to laugh at this word and use it in jokes. I complained to the cruise director who said I would be contacted by NCL corporate. I have emailed them asking them to confirm that hate speech would not be included in NCL's entertainment in the future. I have not heard back. Next negative review was the casino. First the ventilation was horrible and if you stay in there longer than a minute, you will reek of cigarette smoke. Second, I played the coin dozer game and like most other casinos with this game they have small wads of money and various trinkets in the play field. Well I won one of the wadded up stacks of bills to find out that it was wrapped around a bunch of one dollar bills. One of the casino staff laughed at me as I unraveled it and expressed disappointment that anyone would be so cheap. Next, I won a die keychain and took it to the cashier. In every other casino where I have played the coin dozer, the trinkets are traded in for various prizes at the cashier. Not on the NCL Jewel. I was told in a matter of fact way that the trinket was a "prize" for me to keep. I haven't felt so defrauded since I was a kid. I complained to the casino manager that a sign should be placed on the machine to explain the value of the prizes in the play field and was politely brushed off. Outside of Moderno, the rest of the food on the ship was either mediocre or downright awful. The food temperature was often cold. One morning I got some sticky buns off the breakfast buffet that the server was just putting out. I was expecting some sticky buns hot out of the oven. I got sticky buns fresh from the fridge. The chicken parmesan at La Cucina was something off of a TV dinner. Everyone I talked to hated Le Bistro. I couldn't even finish my meal. I got the pork tenderloin, which was grossly overcooked. It came with apples, of which all you could taste was salt. The menu said that it had a calvados cream over the dish, but it was more of a broken crème fresh. I refused the meal and went to eat at the buffet. Cagney's steakhouse was ok. My mistake going in was expecting a 4 star steakhouse. What I got was more like an Applebees. If you go in with mediocre expectations, you may enjoy it. To sum up my review of the food, this is my sixth cruise and the first cruise where I didn't gain any weight. I suppose the result is good, but the experience was not. Overall, because most of the guests seemed a bit miserable, so did the crew. I will give a shout out to Bea on the entertainment staff. I was absolutely shocked that she remembered my name. I thought that she was fun and energetic. NCL should give her the job of cruise director and send Archie packing because Archie was not fun at all. The ship common areas were nice and the ship itself was on par with other cruise lines. The drinks seemed watered down, I learned too late that you can order two drinks and ask for the second one to just be an extra shot. That is my frank experience on the Jewel. You are all warned. Read Less
5 Helpful Votes
Sail Date: October 2016
This was the second time we took this cruise as our family vacation. The first cruise was in October 2015 and we had an excellent experience. We booked a two bedroom family suite and we did enjoy the cabin. Since we travel with our ... Read More
This was the second time we took this cruise as our family vacation. The first cruise was in October 2015 and we had an excellent experience. We booked a two bedroom family suite and we did enjoy the cabin. Since we travel with our children who are 8 and 11, we appreciate having a separate bedroom and bath for them to use. Our butler, concierge and room steward were all excellent and we had no issues. We did have issues with two of three ports being cancelled due to a maintenance problem. We also were floating in the water for 5 hours after we left LA for an unexplained reason. I would have never booked a cruise (with children) that had 5 sea days on an older ship. There was very little for my boys to do on board. They were bored with ping pong and the mini slide at the overcrowded pool by Monday. They hated the kids club on board. The staff grouped kids ages 6-12 together and catered the activities to the younger children. My boys were told to take it easy in playing games to make it fair to the young kids. They actually had to play a version of duck duck goose. How is that fun at their ages? Every evening was the same complaint about being bored. The entire program needs to be revamped. My husband enjoys gambling on cruises and was upset that the casino was closed for two nights during our stay in Puerto Vallarta. Many other guests were as well. The free drinking program on board led to many drunk people on board. I think they were all so bored with the lack of activities that they just drank. Again, not a good scene for kids. We attempted to play some board games in the game room only to find that most of them were missing pieces or instructions. This was a little frustrating for us as well. The TV selection on board was also terrible. The same movies were recycling over and over again. Both DVD players in our suite did not work. Last year, I was able to bring water and juice and a sleeve of Diet Coke on board. This year it was confiscated during check in. They only serve Pepsi on the ship. My husband got a massage on board out of boredom. He enjoyed the service but all of the services were very pricey! If you are traveling with children, I would advise you to take another ship and consider using another cruise line. We payed a lot for a suite and didn't have a good time! All of us couldn't wait to get off the ship in LA! Read Less
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1 Helpful Vote
Sail Date: October 2016
Was my 2nd NCL cruise and 5th overall and first with our kids 6 and 8. As you see from the others on the same cruise, this was one that was not as planned by NCL well. Got the email about missing 1 port before we left. On the first night ... Read More
Was my 2nd NCL cruise and 5th overall and first with our kids 6 and 8. As you see from the others on the same cruise, this was one that was not as planned by NCL well. Got the email about missing 1 port before we left. On the first night on the boat I noticed on the TV channel it showed us going back towards LA which I found odd but come to find out it was the engine room fire/smoke issue. I do not fault them for that as I would rather have been back in port that left out to sea with an issue such as this. The communication as we got to PV was lacking to say the least. We knew we had 2 days but was told the 2nd day we needed to be back on the ship by 2 30 PM. Then around 10 pm they announce a delay and say it will be 5 pm to get back. If we would've know that we could've plan a more intense adventure. We did not leave till almost 1 a.m. that night and knew than there was no way to get to Cabo with any time to due much with the tenders that you have to do there. We weren't told til about 9 or 10 a.m. the next day that we were infact going straight back to LA without stopping. This needed to be communicated better and felt bad for the staff as people were getting irate with them and they have no control. We work in the hospitality industry so really felt for them. IDK if we will cruise with NCL again as the ship was older which we knew, but the kids started getting cabin fever by the 5th day with not much new to do. The shows were OK and he food is what you expect nothing too great but kept you full. Kids club was good for the kids and us too but they were kinda overwhelmed also. Read Less
3 Helpful Votes
Sail Date: October 2016
This cruise was HORRIBLE. Friday we get an email saying no stop over in Mazatlán. We purchased a cruise for 7day, 3 port adventure. We only stopped in 1 port and was held over night due to maintaince that needed to be done. Of course on ... Read More
This cruise was HORRIBLE. Friday we get an email saying no stop over in Mazatlán. We purchased a cruise for 7day, 3 port adventure. We only stopped in 1 port and was held over night due to maintaince that needed to be done. Of course on our time. which should have been done when no passengers were on board. Carpeting being done in the stairways, dangerous to all. SMELL was aweful through out , I guess due to plumbing. They knew this before we left California, unreal. We were taking friends for their first cruise. They upgraded their cabin, toilet stopped working for 3 days, They paid a lot of money to upgrade! Captain anounces that we will not be stopping in next port. Due to maintance issues taking so long. People were very upset, we even signed a petition! Totally unacceptable on NCL, we want a refund!!! Food was cold and flavorless, $5.00 for a bottle of water? REALLY???? Chinese resturant was food out of a box. NASTY! Only good food was the BBQ in the pool area, but couldn't find a seat. Service was sad, bartender in Java bar told me to go get a Pina Colada at another bar, he was out. We had to go to the bar to get drinks. Small wait staff? Entertainment, comedian was good. Otherwise same thing every night. Couldn't go on a shore excursion, couldn't get to shore. Never again! We were celebrating our 32 anniversary, Read Less
Sail Date: October 2016
NCL decided that our cruise would be a "maintenance" cruise. Which meant we missed 2/3 ports (Cabo and Mazatlan) because they wanted to work on the ship in Puerto Vallerta. That's not what we paid for at all. The captain ... Read More
NCL decided that our cruise would be a "maintenance" cruise. Which meant we missed 2/3 ports (Cabo and Mazatlan) because they wanted to work on the ship in Puerto Vallerta. That's not what we paid for at all. The captain tried to explain that this will help future cruises...but why would we care about future cruises? By day 6 we all just wanted to get off the boat, things became so boring. Thank goodness for their Splash Academy...because our kid did have fun there. So, when they canceled Cabo the initial response was a $50/cabin credit...which was rather insulting. After complaining to the front desk, they took off our daily gratuities ($13.95/person/day). So basically they stiffed their own employees, which rubbed us the wrong way. The next day we got a letter that we'd get 25% back on this cruise and 25% towards a future cruise. Which doesn't account for all the $ we spend on airfare/hotels, and all the wasted vacation time. Add in that our AC wasn't working and the room was so humid that everything was constantly wet. I'd think twice before sailing with NCL again. Read Less
2 Helpful Votes
Sail Date: October 2016
I'm sure you read all the other reviews on this cruise the week of Oct 9th which was the worse cruise! First time on Norwegian and it is our LAST time! They definitely should have cancelled the cruise and taken the ship out to get ... Read More
I'm sure you read all the other reviews on this cruise the week of Oct 9th which was the worse cruise! First time on Norwegian and it is our LAST time! They definitely should have cancelled the cruise and taken the ship out to get the repairs done and not ruin everyone's vacation! Norwegian only thinks of their company and the money - all about the money and not what's best for their customers and to keep their customers. I'm sure this will be the last time a lot of passengers ever use Norwegian again. We work hard to earn our vacations to have it ruined by missing 2 of 3 ports when they knew in advance there were problems. The only staff that weren't rude were the 2 bartenders at O'Sheehans and thank goodness for that bar because the only thing to do on the ship was drink and try to eat some of the crappy food! They don't know how to entertain and I the ONLY reason I know the cruise director's name is because the last day I heard a bad story about him! Every other cruise we've been on, you always know and SEE the cruise director all over the ship. It was our anniversary and we went to the dinning room and they had the ship going so fast to get to PV to start the repairs sooner, the boat was rocking bad. They sat us next to the outside wall and as soon as I sat down, I thought I'd be sick. We asked the matre'd to move us and she moved us one table over! REALLY! She could care less about taking care of the passengers and this was before cancelling Cabo so passengers were still in fairly good spirits. The entertainment was terrible. The shows were ok but the guy playing the guitar obviously forgot that he was on a ship and had the same audience because he told the same jokes every night! REALLY - get some variety in your show! There were no tv stations in the staterooms - all they kept showing was the newlywed game they had and kids weren't allowed to attend but they played over and over in the staterooms. We didn't have children but I thought the show and the people on it were ridiculous! They had dif movies on a set schedule but there were only a couple worth watching but always at odd times/middle of the night. The last sea day was cold and windy with no sun and they don't even have the rights to play college football games. REALLY! Hope someone from this cruiseline actually reads these and take some pointers - get the football package and show something on the tvs except Soccer and tennis - ppl want a variety! This just was the WORSE cruise ever and we've been on a ton! It was an insult that they only gave us $50 onboard credit PER statement and 25% refund - Why wasn't it a lot more because we missed TWO Ports. When I got back and everyone asked me how the cruise was my comment is "IT WAS THE MOST EXPENSVE BOAT RIDE"! They should be giving us at least 50% off the cruise we already paid for! NCL IS THE WORSE CRUISE LINE AND IF YOU ARE SMART, DON'T EVER USE THEM! The AC def wasn't working either because I normally get cold and packed a sweater but I never had to use! The casino def wasn't paying out and I'm sure they had to make up for their loss of not having it open for 2 days while STUCK in PV but again, not our fault but we paid dearly! Never so bored in my life and you can only sit around so long before going crazy from BOREDOM! HATE NCL! Read Less
13 Helpful Votes
Sail Date: October 2016
Never again will I or anyone in my family entrust NCL. Within five hours into the cruise there was a fire on the aft. We asked what the smell and smoke was and told they did not know what we were speaking of. Then to later find out there ... Read More
Never again will I or anyone in my family entrust NCL. Within five hours into the cruise there was a fire on the aft. We asked what the smell and smoke was and told they did not know what we were speaking of. Then to later find out there indeed was a fire right where we saw and asked. The employees in charge of the lifeboats were on 24 hour call. NCL took two out of three of our ports away only to say that they were going to give us 50.00 back. Furthermore NCL knew that there was a problem with the ship and still allowed the ship to be on the water. NCL failed to make proper repairs and knew about the repairs needing to be done since August 2016. The captain said they had to make repairs to make sure FUTURE cruises were going to continue without any complications. What about everyone on board during the repairs, did our vacation not count to him ....only future cruises counted. The cruise was boring. Artchie the cruise director needs to either retire or find fun. Kids onboard were so board they were sitting on the 4 floor under the stairs complaining how boring it was. I couldn't dispute what they were saying because I was so bored I couldn't wait to get off the boat. They cater to only one group of age and that is OLD. If you like to sit around drink and eat and that is it then you have it made. It was such a waste of vacation time and money. My husband is disabled and asked Archie what there was to do as a family he told my husband we could play family dodge ball or do the family scavenger hunt. My husband asked to do you want to sit in my wheelchair and you give me your legs that you are walking with because how am I to go up and down stairs to do the family scavenger hunt or play dodge ball !!!! Archie response was to tell security that my husband threatened to punch him in the face which is a complete LIE my husband cant even stand!!!!! Not only do they discriminate the disabled but children as well. They kicked the children out of the pool to play an adult game! There is an adult pool but they didn't want to disturb the adults. So the disabled and children beware they want your money but that is it. Take your money and spend it with another company. Worst company ever. Once they got our money they became complete jerks Read Less
12 Helpful Votes
Sail Date: October 2016
I used this cruise as a goal for me to get through hip replacement and as a family vacation. We booked in February, and naturally been excited all the way down to boarding, a great time in store for us. Five day before sailing we were told ... Read More
I used this cruise as a goal for me to get through hip replacement and as a family vacation. We booked in February, and naturally been excited all the way down to boarding, a great time in store for us. Five day before sailing we were told Mazatlán would be removed from the list with an additional day in Puerto Vallarta. Travelling with seven others, not enough time to change to a different date. No big deal. The maintenance on the ship did not go as planned and we were so late getting out of PV, Cabo was cancelled. Very little communication from the captain. On Friday, the day for Cabo, I was under the impression we would have a short day, but still get to stop. Was not till close to 10am when they announced the cancellation. Time to rethink the day, me and 2000 other passengers.By that time, the pool deck was packed, no loungers available. They came up with a new entertainment schedule and never update the NCL App (which I think is great for $9.99 per person) missed some activities due to this. My room was very hot all the time, AC turned on as low as possible, many other had the same issue. The ship was also very warm, some days the casino was intolerable. Never met my room steward, had a couple of days when we had no new towels or the room made up. The free drink package was confusing. Only free if less than $15, what a hassle to have to research the cost of a drink. I can understand some high end booze not being free, but really????? Drinks on first day were great, seemed watered down after that. I learned to order double shots after that. Azzure was worse food and service I have ever had. over a 3 hour dinned, and the food was cols. Tsar was fantastic. The 3 specialty restaurants were just OK. We did Teppan, BBQ, and Cagneys. The seating at the Teppan was so tight, I could not squeeze in enough to reach the table. Show was good, although we did get splattered with hot grease, my wife and son have the red marks to prove it. We do Teppan all the time, this in now way was comparable to other restaurants on land. Our rice was only half cooked, thus very hard to chew. Shrimp and scallpops were great, Filet was so so. BBQ was very slow. took forever for the food to make it rounds. Waited for 40 minutes to try the sausage, then it was terrible. Salad bar was very good. Just seemed to take a lonf time waiting for the meat to come around, whole reason I went there was to eat a cow. They made it difficult. Cagneys was good. Service and time was very good, Steaks were very good, overall great way to end the cruise. Buffet was a buffet. Some was good, some was bad. Food was very scarce after 1030 or so. There was a place far aft on the fantail that had some food, unlike Carnival where there is pizza and other stuff all the time, this was hit and miss. about 1100pm they would bring some snacks to the casino. My kids love to go to the room and get room service, cookies, junk food, etc. $7.95 for room service!!! Not used to that, we knew before we boarded, so we did not do it. Liked the BBQ on the pool deck everyday, food was so so. Looked better than it was. Felt like the casino slots got tighter as the cruise moved on, I am sure with so long in PV they lost a lot of money and had to make it up. My nephew was a finalist in the slot tournament, schedule for 1030. we all showed up to root him on and they delayed it so they could sell more qualifying tournaments. He ended up winning the $500, was a great experience for him. The Cirque Solei show, probably have the name wrong, was fantastic, a must see. The magician was very good and the comic was good had he spent less time promoting buying his products. The Karoaoki was great, some very talented people, you can tell they had been rehearsing for some time, they were great and made for good entertainment. I met a restaurant guy in the shopping area trying to get us in to eat, we chatted about the ship, he told me our part was late, we would be late leaving PV, and would miss Cabo. I thought he was just BS'ing me, he was right!!!!!!!. Seemed he knew more than the crew, I found that interesting. After all the changes, people were very upset, the Customer Service desk was packed, was not clear who was getting what back and why. There was a petition being circulated, I signed, what the hell, and I applied to have my gratuities reimbursed. I feel bad taking $$$ from the staff, but figured NCL corporate will take care of them. We got a letter of what will be reimbursed, 25% of our cruise reservation, $50 room credit, port fees and 25% off next cruise. for me it was about $700 for 4 of us. My last NCL cruise on Getaway was excellent, so I do not hold this against NCL, sometimes crap happens, and this time it happened to us. The irony is knew when we left we had a free NCL cruise through Casino promotions to be picked up after we got back, so we got another NCL cruise to plan for the future. A bad day cruising is always way better than the best day at work. what was weird was that this was the first time I was actually ready to get off the boat, and did not go through post cruise depressions (PCD) yearning for food, booze and fun...........Better luck next time I hope Read Less
9 Helpful Votes
Sail Date: October 2016
This was the worst cruise ever!!! It was to stop at mazaltan/Puerto Vallarta/cabo. One week prior to sailing we received a email that Mazaltan was to be cancelled because they needed to have routine maintenance on the ship in Puerto ... Read More
This was the worst cruise ever!!! It was to stop at mazaltan/Puerto Vallarta/cabo. One week prior to sailing we received a email that Mazaltan was to be cancelled because they needed to have routine maintenance on the ship in Puerto villarta and we would be there overnight we thought ok we can deal with that. We get on ship to discover our cabo excursion was cancelled so we go down to schedule for another one and the ones we want are sold out ok we decide we will just shop in cabo and do our own thing. We go to schedule our specialty dining and they are full we have to eat at 10:00 pm and one of them were totally booked. The 2 days at sea were lacking of entertainment and the staff is so rude the bars usually only had one bartender so the wait was ridiculous. We get to Puerto Vallarta and our excursions were awesome on the second day was told to be back at the ship by 2:59 we would set sail at 3:30 pm ar 8:00pm the captain came on and said the URGENT maintenance (they had said it was routine) had taken longer and would set sail by 10:00 pm for cabo. The next morning at 8:00 am the captain came on again stating we were not able to set sail until 11:30 that night and they would have to cancel cabo. So NO MAZALTAN AND NO CABO we were at sea for 5 days of the 7. The food was by far monotonous the same thing over and over again. The staff became more rude because the guest were frustrated. We only seen one port and everyone wondered why we paid all these port fees they did agree to refund 25% of the cruise on our last day but that is really a insult seeing how we not only did not see 2 ports but also waisted a week of vacation. I have cruised many time on other cruise lines this was my first on Norweigen and it will be our last. We had planned to schedule a Alaska cruise with em them while there but I will find another cruise line for that. Read Less
3 Helpful Votes
Sail Date: September 2016
We chose this cruise because it was a short getaway from LA and it was cheap.(you get what your pay for!!) We had a balcony room which was very small. Right from the beginning, we got a bad impression. We had to check in on the ... Read More
We chose this cruise because it was a short getaway from LA and it was cheap.(you get what your pay for!!) We had a balcony room which was very small. Right from the beginning, we got a bad impression. We had to check in on the second floor of the Vancouver terminal. It was a long walk to the second floor. Once we got there, we checked in and were instructed to go back down stairs to board the ship. That walk was even longer, even after we went through the security. It was like walking through a maze to board the ship. When we got on board and to the room, I had to set up my C-PAP. Usually, on other lines, you call down for an extension cord and a steward brings it up and tapes it down for you. I called and was told that I had to come down and check it out. If I didn't bring it back, I would be charged. Ouch! What happened to service?. The guest relations line was extremely long and I got angrier and angrier as the afternoon went on. A man came up to me while in line and asked how everything was going? He was the "Hotel Manager", so I told him about the CPAP problem and the extension cord for which I was standing in this LONG line. He laughed and moved on to the next guy.( by the way, no one ever taped it down). I think we saw our cabin boy maybe 4 times at the most. We we charged a mandatory service fee per person, per day. -- Okay, we understood this but when we went to order breakfast in bed the next morning, we discovered an additional charge of $7.95 CONVENIENCE fee if it was delivered to our room. We have NEVER been charged on any other cruise line for having breakfast in our room!! Outrageous. They nickel and dime you to death. On the positive side, the food in the specialty restaurants was very good as well as the buffet. Also, as part of our package, we had 250 minutes of free wifi. Bottom line: If Norwegian offered us a FREE cruise, I would tell them to give it to someone else. No more for us. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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