2 Helpful Votes
Sail Date: June 2018
We departed on a NB cruise thru the inside passage on the NCL Jewel. Alaska and the land excursions were incredible. The cruise ship itself had good and bad points summarized below: Good -Excellent service from the room attendants. ... Read More
We departed on a NB cruise thru the inside passage on the NCL Jewel. Alaska and the land excursions were incredible. The cruise ship itself had good and bad points summarized below: Good -Excellent service from the room attendants. Called us by name and very prompt in making up our cabin. -Cabin was roomy (mini-suite balcony) and clean -Awesome bartenders, that remember your name and provide quick service. "Z" a bartender from Serbia on the upper deck outside bar proved to be one of the highlights of the trip. -Good food in a couple of the specialty reastaurants -Duo Elagia - Elena and Rinat russian aerialist show was awesome Bad -Buffet food was terrible....hot dishes were generally cold -Much of the buffet food had a slight scent of curry to it. -Most entertainment (Bingo dance lessons, etc) felt like they were for old ladies...boring -Embarkation in Vancuever to a long time ...aprox 2 hours -Staff was very gnorant about the unlimited drink policies and how they charge for drinks more than $15. We got different costs for the same drinks at multiple bars. -Room service often did not answer phone Read Less
Sail Date: June 2018
Fortunately, we had a great group of friends to travel with because numerous issues, some uncontrollable (e.g. weather), some very controllable yet handled poorly. The first thing we did was visit the spa to book massages for my wife ... Read More
Fortunately, we had a great group of friends to travel with because numerous issues, some uncontrollable (e.g. weather), some very controllable yet handled poorly. The first thing we did was visit the spa to book massages for my wife and I. We found out that you do not have access to the spa unless you pay to have access for the week. The "tour" of the spa was nothing more than a number of sales pitches for the week long access and other products they were selling. Eventually my wife kept the appointment even though she had to sit in the waiting area before the massage and returned to the cabin right afterward. I cancelled mine a few days before because it didn't sound like the experience I was hoping for. They changed ships on us right before the cruise and as a result moved the cabin much further forward on the ship resulting in a very small space. We didn't spend a lot of energy trying to move to another room as we didn't plan on spending much time in the cabin. The crew were all very pleasant and the accommodations were clean and workable albeit a little tight. We had dinner in the Tsar's Palace which was a great time due to the large group of friends we were traveling with. Unfortunately, the food was very bland. The french onion soup was a very mild, under seasoned, beef broth with a few onions. The pasta lacked season as well. We found that this was the theme throughout the tour unless you went to one of the specialty dining areas. More on that experience later. Rough weather made the second day tough on my wife and it turns out a single Dramamine is not sufficient to keep her from getting sick. The fact that the cabin was so small didn't help her feel any better as she spent about 24 hours in bed or vomiting. Our cabin steward was sympathetic and checked with me a couple of times to make sure that we didn't want the turn down service, etc. while she was ill. We had reservations at three of the specialty dining areas. Be sure to make the reservations for these way in advance as they fill up quickly and all that gets left are times in the late evening. I went to the French Bistro alone due to my wife being ill and the mater dei asked if I wanted to reschedule for the next night in order to accommodate her. He looked at my reservations and noted that we also had reservations for the Teppan restaurant and the Steak house, then he rescheduled the Bistro for the following night. That meal was very nice. Meat was very good quality and cooked to perfection. We shared a chocolate fondue and really enjoyed the time. As we checked on our other two reservations it became apparent that he had cancelled all three when he made the change. As a result, we were unable to get into the Teppan restaurant during the cruise. We did get a late reservation at the steak house and again we had a very pleasant experience. We didn't get to experience a third specialty dining area despite the fact that our cruise package was supposed to include three, but that was due to the fact that the reservations were cancelled and we weren't willing to wait until 10pm for dinner. The morning of the first stop, Ketchikan, we were greeted with the fact that our section of the deck was experiencing a sewage backup. My wife had ordered room service which was a mistake as she ended up walking to the public restroom to get ready in the morning, and the hallway did have an unpleasant odor as the crew was working hard to clear the blockage. When we returned later that day all was well with the bathroom. Our time in Ketchikan was nice. Saw the lumberjack show which was a fun time. Friends had taken a kayak tour which sounded like it was fun as well. Our second stop was Juneau. We had booked a helicopter/glacier/dogsled excursion and were to meet at 1:30. We chose to walk into town to kill some time then took a cab back to meet with the tour. No one showed up until 1:30 only to tell us that the cloud cover prevented the helicopter from flying to the glacier. Certainly understandable that they would cancel the trip, but a little heads up that morning would have been nice. Now, disappointed from most of our experience with this "dream vacation" so far, we rushed back into town to try and book something else. There are numerous booths at the location where they let the shuttle bus off and they close up shop at about 1:45. Had I known we would be cancelled, I would have set up a back up plan. Now, the best I could do was get a bus ride to the Mendenhall glacier visitor's center. The glacier is worth visiting and our hike around the area was a nice change from the ship. We got a little better at locating things like Tabasco for the bland eggs in the morning and adding salt to most of the dinners (something I rarely do when eating at restaurants or at home). Skagway was a positive turning point for the vacation. We took a hike/float that was a pleasant walk with a very knowledgeable guide. Because it is a historic site, the park service has a walking tour that is a nice way to learn about some of the history. The glaciers were incredible. They opened up the bow of the ship on the 8th deck so everyone could view the glacier without having to look through plexiglass. They even had hot chocolate which was nice to have when your standing in a light rain for an hour. The next day we hit some more rough seas. This time, 2 Dramamine did the trick and my wife was able to join the group for all the meals. I spent a little time in the "library" which was a quiet place. The chairs were not real comfortable and it had an odor of smoke, or cigars. I chose to stay in our little cabin for the other times I wanted to read. I used the running and walking track on the 13th deck. I don't know why they locate the designated smoking areas on the same deck, mid track for the people trying to get some "fresh" air. Hey, NCL, put the smoking areas somewhere else. We booked a land tour that included busses and trains to take us to the interior of Alaska. It is hard not to enjoy the scenery and Denali Park was an incredible experience. The schedule is a little tight, and we always felt like we were trying to make the next deadline. Bags in front of the room at 6 am, breakfast in your hands or your belly. Our tour director and driver were awesome. One of the rooms we stayed in was roasting inside, and the little window A/C couldn't drop the temperature below 78 degrees, despite the outside temperature being much lower. Not sure how that works. All in all, I am glad we were able to see Alaska, but I would definitely like to return for a visit where we are not rushed on and off a ship or bus or train. I would like to hike some of the trails and hang out in the towns. They all have a lot of character that we couldn't really experience due to the time constraints. Read Less
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2 Helpful Votes
Sail Date: June 2018
We choose this cruise because of the ports. Originally we were supposed to be on NCL Sun and then they switched the ship. NCL Customer Service was awful and if they don't want travel agencies booking they're cruises, then they ... Read More
We choose this cruise because of the ports. Originally we were supposed to be on NCL Sun and then they switched the ship. NCL Customer Service was awful and if they don't want travel agencies booking they're cruises, then they should stop that practice. We had two medical emergencies in the first 24 hours, one via hovercraft, the second required the ship to turn around in a gale/wind storm. Person had to be airlifted. They only announced two updates during the entire rescue. We were in the pink diamond owner suite and likewise had someone in our party in the adjoining balcony stateroom 10506. Boarding in Vancouver was fairly straight forward. The only irritation was the agent yelling about no drinks allowed through security. With regard to the Haven, the small pool was nice as weather on this trip was rainy. Unfortunately other than cookies, m and m's and gummies, no other food was available in the courtyard. Breakfast and lunch were either in Moderno or Cagneys. They were good. The food in most places was lack luster. Our Butler and Stateroom Attendant made up for the lack of follow through by the concierge. They kept us informed and updated on things happening and kept our suite in top shape. As for the concierge lounge, it is storage for NCL Jewel. On Disney which we have travelled twice, they're lounge has food, drinks, coffee, and more. We were able to get on and off the ship quickly. I will say that the captains reception in the courtyard and two glacier viewing socials were nice touches. We didn't attend any shows as our kids were in bed when they started. One other thing to be aware of is that they're is a real push to sell artwork, jewelry, etc on the ship. We chose not to buy any photos as $150 seems a high price for 10 photos. Besides, they're rarely was a photographer around. We are glad we did Alaska. As for NCL, I doubt will be on another of they're cruises. Read Less
1 Helpful Vote
Sail Date: June 2018
We chose this cruise mainly for NCL's Freestyle cruising, so we could eat when we wanted, drink when we wanted and just have a good time. Embarkation - sheer mess. Half our fault, half the cruise port. Taxis pull into a completely ... Read More
We chose this cruise mainly for NCL's Freestyle cruising, so we could eat when we wanted, drink when we wanted and just have a good time. Embarkation - sheer mess. Half our fault, half the cruise port. Taxis pull into a completely separate area than other modes of transportation, so we had half of our party split up (as half of us took the baggage and older people and the rest walked). One couple in our group split, but didn't hand each other passports, figuring we would meet up after baggage drop and proceed to customs. Long story short, we were all kinds of crazy meeting back up. I am disappointed that NCL doesn't have separate lanes for anything less than platinum. I feel silver and gold travelers likely have their "stuff" together and can get through embarkation quickly and easily. Also, every traveller entered from the right... had to walk in one lane past everyone else (20 or so agents), then get your card, and walk back through one lane to exit back out right again. Colossal waste of time when they could have had it flow much better. Security crew was fine... no issues getting on or off the ship in ports. Food - On the previous cruise on the sister ship, we were invited to what is on this ship only Haven dining for breakfast. I do miss the crabcakes Benedict and it was half the reason I wanted to push for Gold or Platinum levels. Overall, the Baltics cruise had a crew that was a little more caring in their preparation, and many of the ethnic dishes were cooked more "authentic" than I felt this ship had. I guess I mean that this ship had a little blander food. The curry wasn't as curried, the spicy wasn't as spicy. Maybe as someone mentioned, this was a different demographic than a Euro-crowd. Dining Staff - Without doubt, the worst crew I have experienced in my 10+ cruises. One waiter in particular in O'Sheehans wins the crown for absolute worst. Not only did he not write down my order (insisting he had it memorized), but then when every one else in a 10 person table's food had come out except mine, he acted totally indifferent when I told him I was disappointed he not only didn't get it wrong, but didn't get it at all. He then said he had put the order in correctly, and it was coming, but it didn't come for another 10 minutes making it obvious that he had to order it again for the first time. I did feel that everyone was just going through the motions on the waitstaff. I will say that Chin-Chin was the most consistent in terms of good service, although this was specifically what I thought of when I thought that some of the ethnic dishes just weren't authentic enough. Room staff - Zero complaints. Very friendly, room was always clean although I rarely saw him... I did go to a friend's balcony though, and for the price they paid, I would hope the NCL staff goes through and touches up some more of the paint and things. Lots of chips and cracks and was not as clean as our inside cabin. Ports... Skagway and Juneau were awesome! Had the best clam chowder ever in Juneau, and Jamison from Chilkoot Tours made our Skagway tour awesome. We didn't have a plan in Ketchikan and ended up taking a "shuttle" bus from one of the vendors just off the ship. It was ok but not anything special. It was the tour guide's first day though. Fitness equipment - The gym was packed at peak times, which was fine, I didn't REALLY want to work out or I would have gone at a non-peak time. The basketball hoops were in disrepair, the tennis court was abysmal, and none of the basketballs were round (still don't know how that happened). There was no signage as to where to check equipment out either. As always, we walk off the ship with our luggage, so no complaints on disembarkation. Read Less
1 Helpful Vote
Sail Date: June 2018
I finally went on a family cruise for a trip of a lifetime, and was told how wonderful NCL is and how that treat their guests. Needless to say, I was sadly disappointed in what we experienced. Guest services personnel were less than ... Read More
I finally went on a family cruise for a trip of a lifetime, and was told how wonderful NCL is and how that treat their guests. Needless to say, I was sadly disappointed in what we experienced. Guest services personnel were less than helpful and just short of rude at times. Restaurants were by far less than great, and I would say fair compared to the two cruises I had taken with Carnival. One night our wait staff forgot our grandchildren's orders (peanut butter and jelly sandwiches) and they came out much later that the main courses for the adults. Food in all locations tried were almost tasteless and small selections and portions. Our balcony cabin was wonderful and our attendant excellent. I personally was not expecting to have to pay the same daily gratuities for 2 children under the ages of 5 at the same rate as adults. Our time spent on land was great, and we enjoyed our shore excursions. Overall, the trip was not bad, but not good or great either. Would rate the overall experience as FAIR, and would recommend doing much more research before booking another NCL cruise. At this point, I would tell my family and friends to research other cruise lines before considering NCL. Read Less
1 Helpful Vote
Sail Date: May 2018
On ( May 21 st) we traveled on Norwegian Cruise lines ( the Jewel) on an Alaska tour. The scenery of the enviroment throughout the tour was simply breathtaking. The food on the ship at the main dining room was what, we considered to be ... Read More
On ( May 21 st) we traveled on Norwegian Cruise lines ( the Jewel) on an Alaska tour. The scenery of the enviroment throughout the tour was simply breathtaking. The food on the ship at the main dining room was what, we considered to be average or rather more like cafeteria style fast food, nothing to really rave about quality wise. On several ocasions the corn on the cobs were completely dried out, and the majority of the deserts were simply terrible in taste. The pool and spa could not be utilized due to cold weather and this is mind boggling why this area was not enclosed and or heated as well for the passengers to utilize during the cruise. We booked a train tour ride at Skagway thru Norwegian shore excursions which unfortunately was canceled at the last minute due to a rock slide that damaged the train tracks. Although we were disappointed we were offered a discount on the excursion tour and a bus tour ride instead. We departed on the tour for a long day filled with several scenic stops thru the mountains on a 2 lane undivided winding curved roadways with narrow shoulders and steep declined embankments with no safety guard rails. The young driver did a great job narrating and maneuvering the long and heavy vehicle thru the mountaineous terrain for most of the trip. However, the on the return trip in a very desolate area where there is no phone cell service and other emergency services resources available the driver of the bus fell momentarily asleep behind the wheel and the bus began to drift off the travel lane onto the narrow shoulder of the roadway. Coincidently, at my wifes request we had moved seats to the right front seat adjacent to the driver. Upon seeing the bus departing from the roadway and failed attempts for the driver to respond to my loud verbal requests to correct I jumped up from my seat and made the necessary corrections to the steering wheel of the vehicle traveling at an estimated 50 mph in order to prevent the bus from completely departing from the shoulder embankment down a precipice which have undoubtedly resulted in the bus vehicle rolling over multiple times which would have resulted in numerous fatalities and serious injuries to all of the occupants. This older model bus was not equipped with seat belts except for the drivers seat. The startled driver awoke and upon briefly conversing with her she assured me that she was able to continue driving to the next and final stop of the day. All of the passengers were terrified of the harrowing near death scenario we all unfortunately experienced which undoubtedly dampened this scenic trip which as anyone can imagine we will never ever forget. Upon returning to the ship numerous complaints were voiced by some of the passengers that were on board this bus tour to the shore excursion personnel so they decided as a goodwill public relations gesture to make a full refund to all passengers on board this bus tour. However, this does not change the fact that, young inexperienced drivers are operating this long and heavy buses in a very hazardous roadway conditions. In addition, without having the proper emergency public safety resources in place to deal with such an incident in a desolate area approximately 20 miles into the Canadian territory. To make matters worse, a certified letter ref this near death incident was submitted to Frank Del Rio ( Ceo) for NCL and or other staff members have thus far failed to privately respond to this incident so therefore I believe it is time to now go public and share with every potential passenger of this near death experience. Please note that, while we were in Vancouver, another tour bus ( not related to NCL) collided with a side of mountain embankment which critically injured 20 passengers and 5 fatalities occurred. Also sometime last year in Mexico another tour bus departed from the roadway due to the operator speeding and driving recklessly which caused the bus to rollover which resulted in the loss of lives of 8 passengers and injured numerous others that were onboard. Whenever traveling on an tour excursion in any Nation do not let personal and public safety guard down since there are tours that, can easily become dangerous and result in either being seriously injured or killed while being on your vacation. Always be vigilant and be safe whenever traveling anywhere !!!! Read Less
Sail Date: May 2018
We selected this cruise because it had some less common stops - Sitka, Victoria, and Hoonah. The stops were all amazing, and I was especially impressed with Sitka and Hoonah (Icy Point). The weather was pretty cold, not unexpected for ... Read More
We selected this cruise because it had some less common stops - Sitka, Victoria, and Hoonah. The stops were all amazing, and I was especially impressed with Sitka and Hoonah (Icy Point). The weather was pretty cold, not unexpected for Alaska in May, so not much time was spent on deck. The food on this trip was very disappointing. There were never available tables at the buffet and the specialty restaurants (with the exception of the Brazilian one - it was awesome) were just OK. My son compared the food in the Italian restaurant to Chef Boyardee. On previous NCL cruises, the Italian was our favorite, so I'm not sure what was up on the Jewel. They also didn't seem to be leaving the restaurants open long enough. For one stop, the all-aboard time was 1:30. They closed the dining room at 1:30 that day, and the pool deck was closed for weather. So at the time when nearly everyone was returning to the ship, only O'Sheehans and the buffet were open. And they closed the buffet at 2:30! We ended up skipping lunch that day because there was no place to eat that had tables available. The cabins are smaller and dated, but manageable. The cover on the couch actually had some holes worn into it, and there were clothes in the closet when we arrived. In my Mom's cabin next door, the beds had been left as a Queen instead of the requested two twins, and the cabin steward asked if he could fix it the next day (ummm - no). We had to go to customer service in the lobby to get that fixed. Cabin service improved on about the third day, and we didn't have any issues after that. We will try Norwegian again, but not the Jewel. Read Less
Sail Date: May 2018
We had high hopes for this cruise. From Tokyo to Seattle! Alaska is gorgeous! Unfortunately when all was said and done it was really "just OK". I won't review NCL specifically here other than to say that since we first ... Read More
We had high hopes for this cruise. From Tokyo to Seattle! Alaska is gorgeous! Unfortunately when all was said and done it was really "just OK". I won't review NCL specifically here other than to say that since we first sailed NCL 5 years ago we have noticed a steady decline in quality and amenities. Their "chocolate night" is gone. The quality of the food is noticeably lower. Etc. From other cruisers I've spoken with this is not unique to NCL (HAL has been mentioned a few times by people I know). But we sailed NCL, and so that's what I will criticize. The crew was fine. That has been the one constant in all our NCL cruises. They are friendly, helpful, and just generally really nice. No complaints there at all. That said, there were significant organizational problems with disembarking in several ports. In Petropavlosk, for example, we missed our excursion because getting off the ship took over four hours. I knew someone who claims he saw what the problem was, but I won't resort to hearsay since I didn't witness it myself. I will just say there is no excuse for those sorts of delays, and the organizing of the disembarking was a mess. It wasn't as bad in most of the other ports, though Seattle was a nightmare. Again, poor organizing caused us to have a drastically shortened tour of Seattle. We were supposed to see Pike Street and some other locations, but all we had time to do was the Space Needle. No refund, or even partial refund or ship credit, was offered for either of those fiascoes which were THEIR FAULT. The food was very mediocre. Some of it was downright bad. Their eggs Benedict was raw. Not just once, but each of the three or four times we checked it out. A runny yoke is expected, but most of the white was runny too. That's not right. There was a variety of dishes available, but the seasoning was almost always very mild. Mild to the point that you couldn't really tell it was seasoned many times. Even in the premium restaurants (which we ate a few times). All in all, unacceptable. I can't pin this only on the Jewel, or this cruise. As I said, we've sailed NCL several times over the past five years, several different ships, and we've noted the steady decline in food quality with each successive cruise. Unless something changed we probably would not do this sort of itinerary on NCL again. Read Less
Sail Date: May 2018
We spent the “ Golden Week “ in Yokohama while the NCL Jewel hosted a private charter. We enjoyed Fruhlings Fest, and the Port festivals and activities while there. We explored and experience the world famous quality from Toyota, ... Read More
We spent the “ Golden Week “ in Yokohama while the NCL Jewel hosted a private charter. We enjoyed Fruhlings Fest, and the Port festivals and activities while there. We explored and experience the world famous quality from Toyota, Honda, Nissan, Mitsubishi, Kawasaki, Yamaha, Suzuki, Toshiba, Canon, Sony, Panasonic. Japan taught the world " just-in-time " manufacturing, and that organizations should value their employees. This 21 day repositioning cruise from Tokyo to Seattle was our final cruise leg, and return home. The itinerary was 7 sea days, with visits to 4 Japanese ports, 1 Russian port, Hubbard Glacier, and Glacier Bay, and 5 ports in Alaska. Communication issues with customs & immigration , & embarkation processes, were experienced, but to be expected with so many new ports, and several countries. Actually general communication on the ship was rather poor with instructions often being contradictory. Embarkation process was swift and efficient. We very quickly hit our first bump when our very first Japanese port, Shimizu was eliminated, as they announced the ship would remain in Yokohama the following day for mechanical repairs. The remining port stops in Japan were very good: Aomori: Neputa summer festival featured enormous floats with painted screens depicting Japanese Gods, historical figures and mythological beings. Visited the magnificent grounds of Hirosaki Castle. Hakodate: Highlights of Hakodate from the Goryokaku Tower, a 350 foot high observation point, to the busy fish market to the Mount Hakodate Ropeway. Otaru the port city for Sapporo on Hokkaido island (Japan’s northernmost island) is known for glassworks, music boxes and sake distilleries. It is a compact and delightful village for self exploration. Russia was a cold day, but memorable experience with our visit to Petropavlovsk ( St Peter & Paul ) A poor northern Russian city of about 200,000 surrounded by volcanoes. It is home to Russia's largest submarine base. The city proudly reflects its military significance. The gruelling hard winters, of which much snow still remains, toll on roads, pedestrian paths, and buildings is clearly evident. The pristine natural beauty of Alaska's high glacial mountains and tree lined shores. We saw many whales, dolphins, seals, and eagles throughout the passage. The ship's tour of both the Hubbard Glacier and the following day Glacier Bay, professionally narrated by Park naturalists, were very enjoyable. Initially the several public viewing locations were extremely crowded, and people quite rude in the crowds. We retreated to the viewing privacy of our balcony cabin and ventured into the public viewing areas later. Icy Straight Point was a unique cultural experience. Food was reasonable throughout the variety of ship restaurants. We now wonder whether it is a company strategy to have clientel pay more, and dine in the Specialty restaurants in an effort to find something of quality to eat. Cagney's was not the star restaurant on the Jewel with Le Bistro claiming that spot. Moderna & Chin Chin were also good albeit a very limited menu. Our experience with Teppanyaki was more show than food quality. There was a conspicuous absence of fresh salmon, king crab, or seafood of any sort, and much of the beef or pork served was rather tough, and often overcooked. Again we note most restaurant food was only warm - the exception being the Garden Cafe immediately upon opening. One of the most significant concerns remains " head office control " limiting the chefs ability to vary menus, and provide culinary cuisine more reflective of the area of travel. While it is nice to not deal with the logistics of transport, and accommodation in this variety of cities, we did miss out on experiencing the local cuisines – caviar, perogies & sourkraut, smoked salmon & bannock ! Overall entertainment quality and variety was good - the highlight being the Russian gymnasts. However the absence of any entertainment reflective of the oriental, russian, or native cultures, " enrichment programs " cultural , basic language , or port information was disappointing. Two enrichment seminars were given to an absolutely packed Stardust theatre - showing strong client interest. Unfortunately neither expert had ever being to the destination they were presenting on, resulting in weak, internet researched presentations. Onboard activities have been severely curtailed, and many services had very limited hours. The focus was clearly on NCL Shore excursions, and selling additional spa, dining, or health services. For example the library only opened for one hour most days, and although a quiet spot to read it smelled of smoke. Shore excursions desk was also only open briefly, and there were often significant lines. We guess they are trying to embrace the more cost effective electronic culture and encourage you to book that way. Most shore excursions were full bus loads and have become rather pricey. As all locations were new to us we booked primarily NCL excursions. Increasingly we discovered more guests successfully using independent guides, or venturing out on their own with taxis, and they were reporting much more satisfying experiences. The assembly process of participants in the ship theatre, disembarkation & load the tour buses continued to be chaotic, with clients arriving late, not queuing respectfully, & not following instructions. Frankly this waiting and disorganization caused many tours to be less than enjoyable. Using the walking or jogging track you also encounter “ smoking areas “ where your exercise and fresh air experience was dampened. For the most part staff were genuine and helpful, however there were several encounters were it was obvious staff were not allowed to think, and responded accordingly with a " standard answer " even when it made absolutely no sense in the circumstances. Disembarkation in Seattle was an unmitigated disaster ! We understand the ship docked on the opposite side than what was originally planned. As a consequence luggage had to be unloaded in the reverse order that it was organized. Multiple companies services are contracted by NCL to accomplish disembarkation of passengers and luggage quickly and efficiently. The lack of communication between the parties, the uncaring attitudes, and resulting chaos was a horrendous way to end the voyage. While our luggage was scheduled to be available in the first group at 8:00 am it was actually the dead last group some three hours later ! This placed passengers directly into mid-day “ long weekend “ rush hour traffic in downtown Seattle and created many subsequent problems with missed flights, and transportation connections. Not a single word of apology from NCL to its guests. Read Less
1 Helpful Vote
Sail Date: May 2018
This was the least favorite of my 4 NCL cruises (16 cruises total). This ship needs refurb. The carpets in the rooms are terrible. Some of the bad: -Food was cold or cool almost 50% of the time in the MDR. -How many times did the ... Read More
This was the least favorite of my 4 NCL cruises (16 cruises total). This ship needs refurb. The carpets in the rooms are terrible. Some of the bad: -Food was cold or cool almost 50% of the time in the MDR. -How many times did the matre d’ speak to us? Zero. In 21 days. But he visited the table next to us nightly. -JC Sanchez cruise director? Rarely left his office. Seen only at the show nightly -debarkation in Seattle took over 2 hours. My friends missed their noon NCL booked flight. -Internet was terrible. Out a solid 48 hours one time. They said they got a new satellite. It was worse after. -Volume of noice was so loud you couldn’t sleep till after midnight. In a “quiet”room -curtains had holes in them and Alaska sun shines 20 hours a day -Menus very repitative on 21 day cruise, and no fresh Alaska salmon?. -Chin Chin was really bad, and the food was half cold. Good: Fee dining was excellent Activities were lively and plentiful O’Sheehans was Great, and the staff and service excellent Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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