4 Helpful Votes
Sail Date: November 2017
The ship was beautiful as was our stateroom. The two main dining rooms were palatial and the main theatre was very impressive. Everything else though was disappointing especially when compared to our wonderful experiences on Princess ... Read More
The ship was beautiful as was our stateroom. The two main dining rooms were palatial and the main theatre was very impressive. Everything else though was disappointing especially when compared to our wonderful experiences on Princess cruises. There weren't enough staff at the restaurants and bars and the service was terrible. Many of the staff looked disinterested. Security (or lack thereof) was appalling. I was checked only once when I embarked in Sydney. At one port in New Zealand I was first of the bus after a shore excursion and was greeted by nobody at security. I simply walked through unchallenged and unchecked. Try taking wine on board though and the security come from everywhere to charge a corkage fee. The price for our cruise was very cheap but sadly so was the overall service. We will be happy to pay more for our future cruises with Princess because we have never had a bad experience with them and they just seem to be able to make the whole experience so enjoyable. Read Less
3 Helpful Votes
Sail Date: November 2017
We thought we would take this cruise for a short break. Reasonable price and we hadn't been on the Jewel before. We had sailed on the Norwegian Wind many years ago and I could remember that we queued every time we had to get off ... Read More
We thought we would take this cruise for a short break. Reasonable price and we hadn't been on the Jewel before. We had sailed on the Norwegian Wind many years ago and I could remember that we queued every time we had to get off the ship but everything else was good. If this ship wants to sail from Australia, they will have to pick up their act. The service in the main dining room was terrible, unfriendly staff and service was shocking. I was served from the opposite side of the table more than once and the waitress could get right around the table. The food was not served nicely to you, The buffet food was repetitive. The staff we not friendly, we are used to staff who want to joke and have a laugh, they seemed as though they didn't want to be there. ENTERTAINMENT WAS GREAT. Denise Cusack Read Less
5 Helpful Votes
Sail Date: November 2017
Cruised on the Norwegian Jewel for a 5-day getaway from Sydney to Tasmania and return. We had an aft Penthouse suite, room 10002. As we were in the Penthouse, wife’s 50th birthday present, we were given preferred boarding and ... Read More
Cruised on the Norwegian Jewel for a 5-day getaway from Sydney to Tasmania and return. We had an aft Penthouse suite, room 10002. As we were in the Penthouse, wife’s 50th birthday present, we were given preferred boarding and demarcation status which made life very easy. Our concierge could not have been more helpful. We also had the services of a butler who was extremely polite and helpful, we did not use this service very much as we were slightly uncomfortable getting someone else to do things we could very easily do ourselves, so it’s a service we did not get full benefit from. Before I get to my 2 complaints about this cruising experience I would like to say that the staff on board, especially the room attendants and bar staff were exemplary, the food in the specialty restaurants were nice but the service and food at the Le Bistro French restaurant was something special, Cagney’s was average, again over cooked dry pork. Modenas Brazilian restaurant was very nice, plenty to eat and we enjoyed the food and service there. Le bistro was easily the best dining experience we had on board. In the garden café, main food area, the food was plentiful but the cooked meats were always over cooked and the food was only lukewarm. The pastries though were fantastic. No issue with waiting in lines, everything was accessible and tables were found without a problem. Entertainment wise they certainly catered to a large cross section of the guests. We saw the show in the stardust theatre and it was amazing. The various bars and outdoor areas always had entertainment, singers, activities etc. Our first port of call was Burnie, Tasmania, shuttle busses were plentiful and very little waiting, great service. Had a look around in town but did not go on any excursions, relaxing day then back on board for an afternoon feed and nap. Next port of call was Hobart, Took the oysters and wine tasting excursion. Our tour guide was knowledgeable and we could here her clearly, took a look around Hobart on the bus before heading to the Oyster farm. We were shown the mechanics of farming oysters which was interesting, then we heading back to their restaurant for some oysters and wine tasting. This is where if got disappointing. The wine tasting comprised on 1 wine and we got one small mouthful, we then got 6 fresh oysters. We were expected to purchase lunch there, which we did, then herded on the bus and another drive before heading back to the boat. The biggest complaint I have is how they charge your credit card for all onboard expenses. Even though we had all packages as part of our deal we still racked up $1500 USD in service charges and purchases, this isn’t the problem though, you spend whatever you wish. The problem was that during the trip they were charging our card as pending purchases so it reduced the available cash. As we were disembarking we swipe our cards and I was told I could not leave the ship until I saw the accounts team. My wife stayed outside by the boarding ramp while I was escorted to the accounts dept. They said I owed them 2500 usd on my account and my card was not accepting the amount, this was because they had already charged my account with this amount as pending. I then had to find the money or they would not let me off the boat. They were very rude about this and I was tempted to see how far they would go in preventing me to leave the boat. However, due to my common-sense and frustration I ended up paying the full amount. The 2500 usd they had pending said it would be released back into my account within 30 days, now that is double dipping plain and simple. I also asked why they did not informed me of this before I was about to disembark, they said they did not know where I was, which was strange as no attempt was made as we were in our room. Unfortunately, it soured the entire trip for us. We had booked another cruise while on board but we will now demand a refund on our deposit and spend our money elsewhere. Read Less
4 Helpful Votes
Sail Date: October 2017
As an itinerary cruiser this trip has been amazing! All the ports of call have been new to me and have provided so many days of wonderful sights. The ship, however, is past due for a face lift. "Tired" is putting it ... Read More
As an itinerary cruiser this trip has been amazing! All the ports of call have been new to me and have provided so many days of wonderful sights. The ship, however, is past due for a face lift. "Tired" is putting it mildly. Carpet is worn and dirty, a lot of the furniture is "old" and needs to be replaced. The library, where I had hoped to find some peace and quiet reeks of cigarette smoke; cannot stand to go in there. No smoking is allowed in the library, but, smoking is allowed at the outside bar located near the library. On a more positive note, the officers, staff and crew are very professional, courteous and generous. All the servers have smiles on their faces, officers are attentive and staff are willing to help in any way possible. Despite the "tiredness" of the ship we are booked on another cruise on this ship in April of 2018. The itinerary that is offered is our main reason for booking again on this same ship. The entertainment on the ship has been superb! Read Less
2 Helpful Votes
Sail Date: October 2017
Very nice ship, fitted out well, plenty of eateries and bars, but the allowable dress code, was appalling. I understand people like to relax and unwind, but there is a time and place, where you need to make an effort and night time dining, ... Read More
Very nice ship, fitted out well, plenty of eateries and bars, but the allowable dress code, was appalling. I understand people like to relax and unwind, but there is a time and place, where you need to make an effort and night time dining, is that time. Far too many people, rocking up in board shorts, singlets and thongs and expecting to be allowed entry to the Dining Rooms. We are not snobs by any means, but we do like to make an effort and dress appropriately, when we enter and are served a meal, in the ships main dining room. You want to dress and act like rednecks, then go to the Buffett. We did notice that waiter service, in the bars and dining areas, appeared to be cut back a little, compared to other ships. The food on board was very good, but we have experienced better on other Cruise Lines. Staff were very good, as we have found on other ships, but lacking in numbers on this ship. All the on board venues, both dining and entertainment, could have used some additional staff also, but on the whole, our cruise was good. The main theatre entertainment on this ship was exceptional and probably the best we have seen throughout our 15 cruises so far. The smaller bars provided reasonable music, but nothing you would write home about. Cruise Director and staff were always mingling with the passengers and available to answer questions. The Captain and ship's officers were seen to be walking around the ship daily and always speaking with the passengers. We joined the ship in Papeete and the whole process of getting on board, seemed to take forever, but this may have been the first time, a ship has embarked hundreds of passengers here and the facilities were just not up to task. Disembarking in Sydney was fine without any problems. As stated above with minor grievances set aside, I would recommend this ship for future cruises, if your happy to hang out in your shorts and thongs all day, then this is the cruise line for you. Read Less
10 Helpful Votes
Sail Date: October 2017
Unless you have the dinning package and drinks package, having to eat in the complimentary dinning rooms can be very hit and miss, mostly miss. The food overall their was not good. Drinks for Aussies extremely expensive. If you wanted good ... Read More
Unless you have the dinning package and drinks package, having to eat in the complimentary dinning rooms can be very hit and miss, mostly miss. The food overall their was not good. Drinks for Aussies extremely expensive. If you wanted good food you had to dine in the extra pay dinning rooms, this should not be the case, why should the buffet be of such poor standard, cold, plastic sliced into salami not cut off, all bland. The inside cabins we all just called them kennels as they were so small. (have cruised in many inside before). On a bright note, the nightime production numbers by "Burn the Floor" were fantastic, first class. The ports we visited were fantastic, the tendering service worked okay. If you are unstable on your feet, don't cruise tendering ports, we saw too many people hurt and who could not handle the heat. The ambulance was at very port. Read Less
12 Helpful Votes
Sail Date: October 2017
As the title suggests we were not overly impressed by the ship as far as first impressions goes it was a fail for Norwegian. The ship looked very nice at the docks we viewed it the night before boarding but alas that was to our only good ... Read More
As the title suggests we were not overly impressed by the ship as far as first impressions goes it was a fail for Norwegian. The ship looked very nice at the docks we viewed it the night before boarding but alas that was to our only good impression. The boarding experience was abysmal we lined up for and hour and a half in hot conditions imaging that it must be slow as they were checking people in but no that was just getting them on after finally making it on board we were told to climb two flights of stairs to finally do check-in. Disembarkation went a bit better at least we were never in weather conditions. I'm afraid my review is not going to be positive but here goes anyhow. The first onboard shock came with the size of the cabin the smallest I have ever been in the design was user unfriendly the cabin was supposed to be suitable for 4 fat chance. The upper bunk slid down from the side wall it protruded out making it a hazard getting in and out of bed the other side had a useless table almost against the bottom of the bed meaning you had to crawl in and out of bed. We met another couple experiencing the same difficulties who suggested we make it into twins (so romantic NOT) it made it a lot more workable but this was a special holiday we would have liked to share the same bed. The bathroom although compact did have a proper shower screen a first for us and much appreciated. BTW never did figure out where the fourth bunk would have gone if the were 4. Thinking it must be going to get better we headed to O'Sheehans for our first drink with a view only to be scolded by the waiter for sitting down without asking and going to the bar ourselves it took some days to return. This bar although situated in a good position seemed unable to handle crowds their service lacked each time we did return. On a positive note about O'Sheehans for those who wish to send a picture and short message home who do not have WiFi you can send from a machine just outside the bar on a daily basis. Other free food outlets were good enough if a bit repetitive the buffet sometimes suffered what many buffets suffer and that is not overly hot food. The main dining was usually pleasant if a little noisy I think maybe the ceilings are a little low. No one could have left the ship starving the washy washy girls were just delightful they made our days. The ship itself is well in need of its upcoming refurb old carpets seating and the Italian restaurant is so old hat its just not funny. I was told by other passengers that other ships are a lot nicer so I would recommend using one of them until after the refit. The outside deck space was very exposed during sunny weather some umbrellas would help greatly as shady spots were near impossible especially with the usual deck chair hogs who appear to rise before 5am. I was thinking post cruise some of the staff may be very tired and stressed as service was lacking in many area. We did find some staff very pleasant and friendly and interested to have conversation we enjoy talking to staff to find out about their home countries and to show interest in them personally. The entertainment was a bit of a fizzer the house bands were mostly boring except Temperature. The best attribute they had was the dance troupe Burn the Floor they were fabulous but were under utilized over the 18 nights they could have done double the shows. If that had happened I would have overlooked other disappointments they were so exciting highly talented and together with the acrobats just amazing. Black Tie were also very talented and we enjoyed both shows they made a change of pace and not the usual package comedy classical music and opera. I am not into magicians illusionist mediocre comedians or cover bands/artists and that made up the rest. As this cruise was on its way to Australia it would also have been helpful to have one chanel on the TV that had Australian news so damned sick of the Trump show and a better selection of movies then repeating the same over and over. The reason for our selecting this cruise was the ports and we were not let down. We began our holiday in Moorea several nights pre cruise loved it. Our first cruise port Raitea was lovely although we went of a private excursion to Tahaa to do ray and shark as well as drift snorkeling. Our second the much anticipated Bora Bora it lived up to all the hype same kind of excursion but added a coral garden and 2 to 3 mt lemon shark experience. Next American Samoa should have explored further but was not well that day I think it could have been interesting on the places further from the port. Unfortunately the choices in Fiji not the best but we still did go to and outer island from Lautoka but just looked around Suva on our own. Vila is always nice great duty free we spent the day on Erakor island just snorkeling and sunning hardly and guest so very relaxing. Noumea turned out to be a surprise went to Duck island first impression not great but once we found the snorkeling chanel it was supurb fabulous variety of fish and quality coral. Last of all and all time favorite Ilse of Pines such a sweet place even with all the ship on shore it still never gets overcrowded as there is both beach and lagoon. I can truly say I wish I could have loved the ship but just couldn't have never been able to find anything to compare with the smaller RC Radiance of the Sea design food and entertainment. Read Less
8 Helpful Votes
Sail Date: October 2017
We sailed on the NCL Jewel from Vancouver to Hawaii. This was our first transpacific cruise and were worried about the sea conditions. Having done a transatlantic cruise 2 years ago, we were expecting some rough seas but nothing compared ... Read More
We sailed on the NCL Jewel from Vancouver to Hawaii. This was our first transpacific cruise and were worried about the sea conditions. Having done a transatlantic cruise 2 years ago, we were expecting some rough seas but nothing compared to what we experienced on this cruise. The Ship The Jewel is very outdated and needs to be refurbished. The ship layout is confusing and there are a lot of dead ends. The crew did a great job keeping the ship clean. Cabin Worst ever. See below. However the cabin steward was very friendly and kept the room clean. Dining We had the 3 specialty restaurant package. The food in Cagney's was very good. The service not so much. Waited 20 minutes before the waitress acknowledged us and gave us water, which was a reoccuring theme in most restaurants. The menu has been changed with cheaper options. Moderno was good and the meats had great flavor. The salad bar had less options as compared to our cruise on the Breakaway and Dawn. Service was better here. Teppanyaki was very fun and the food was great as always. They need to change the dessert options here as both desserts were not good. They should have mochi or something similar Garden Cafe food was good but was very repetitive throughout the cruise. This being a 10 day cruise, it gets old quickly. The main dining room food was just ok. Like the garden cafe, the food options get old and after day 7, the menu repeated from Day 1. The service is the worst we have experienced on any cruise. Water glasses were never refilled unless asked, took 15-30 minutes before anyone acknowledged us and took our order. Sometimes the restaurant wasn't even busy. Unacceptable. Entertainment Cruise Director was an annoying guy from Australia. A lot of corny jokes. When hearing his voice during the announcements, it made you quiver. With so many sea days, the entertainment and activities were lacking. Spent a lot of time in the casino and as everyone does, lost. Maybe this is their goal so you spend more money in the casino. The shows were good especially burn the floor. The ventriloquest was hilarious as was the comedian. The hypnotist Brenda was very good as well. The Hawaiian show they had in the theater was very entertaining. Service Some crew members were great and others were not very welcoming especially in the dining room. There were times if we asked for something, it seemed like they were doing us a favor and like we were bothering them. Ports Hawaii was AWESOME! Will definitely be going there again After sailing our last 4 sailings on NCL, it's time for a change. Service has been declining and we feel like we are not enjoying the NCL product anymore. Next cruise will probably be on Royal Caribbean or Celebrity Read Less
10 Helpful Votes
Sail Date: September 2017
I sailed to Alaska late in the season (September) Jewel and found the destination to be worth every penny. The downside to the trip was the NCL Jewel, specifically, the on-board activities and enrichment. We purchased the Mandara Spa ... Read More
I sailed to Alaska late in the season (September) Jewel and found the destination to be worth every penny. The downside to the trip was the NCL Jewel, specifically, the on-board activities and enrichment. We purchased the Mandara Spa package (Thermal Suite) for $139 per person which we had heard rave reviews about from other NCL cruisers. What we found was a spa area that was segregated (male & female) and did not allow my partner and I to enjoy the spa together. There was one unisex area which included a few chairs, 6 heated-stone chairs, and a hydro-therapy pool, which couldn't be qualified as a hot tub as it wasn't even the temperature of normal bath water and could not hold many guests comfortably (4ish). This did not match the experience of those who had recommended the package and left us sorely disappointed in our experience. The Jewel lacked many of the amenities in the Thermal Suite which other NCL cruises have, yet costs the exact same. As cruisers in their 30s, we found the activities to not be suitable or interesting. While there were a lot of activities, they were primarily focused at the 60+ crowd and left the younger generations with few things to do. Many of the activities were fee based at an outrageous level. One example was bingo; for a 1-game takes all, it was $30 for 6 cards. The nightly shows (comedian, magician, and acrobats) were quite entertaining and a fantastic night cap. Finally, it was nearly impossible to watch NFL, sports, or movies on the cruise. There was not large screen on the deck and these televised events were shown in O'Sheehans (NCLs version of a sports bar or Irish pub). The problem with O'Sheehans on the Jewel is the screens are not visible from the majority of the seating, the staircase which transverses at the base of the screen causes guests to routinely walk in front of the screen, and the lower seating has to peer through the staircase to see the screen. In general, the food on the cruise was quite good. The buffet was well stocked with a variety of foods and found it to be neat and clean. The dining rooms (Tsar's and Azura) were classy and provided high-quality, tasty options. We found no reason to visit the specialty dining as the provided food was sufficient with a variety of flavors. The one exception was O'Sheehan's which was the stark opposite. The food was bland, with little to no flavor and the service was sub-par (not getting water for your entire meal). Overall, I would sail to Alaska again, but I doubt I would utilize NCL Jewel or any NCL cruise again. Their price model is competitive for the base price, but the price quickly adds up to participate in the on-board activities. Especially for days at sea, I felt as if I was being "sold" something at every event... it felt as if it was a constant grab for money. This does not match my experience on other cruise lines. Read Less
4 Helpful Votes
Sail Date: September 2017
I actually did not know what cruise line to choose since I never have been on a cruise. While I was looking at some options I came across Norwegian with pictures of Alaska, that I wanted to go see. Unfortunately, I did not shop around ... Read More
I actually did not know what cruise line to choose since I never have been on a cruise. While I was looking at some options I came across Norwegian with pictures of Alaska, that I wanted to go see. Unfortunately, I did not shop around and I probably should of. I was not entirely impressed with the whole process. Unfortunately, this was not an all inclusive cruise and everything had to be purchased separately. If I didn't upgrade my dining and drink package, for sure it would of been boring. I did not care for the food at all. To me it was just glorified hospital food. Nothing special, never really tasted any seasoning on the food. The majority of the entertainment was real good. The magician was not good :( It seemed anything fun had to be bought? $$$$ The view and sights were gorgeous though and my cabin was acceptable. Cruising to another state and then some, I would hope I would of got a better deal on souvenirs, but I didn't, even those were expensive? I spent more than I wanted to? The part of the cruise that disappointed me most was when I booked a shore excursion, Toward my appt time, I became ill and had to go lie down. I was not able to make it so 1 hr later I went back to the desk to request a refund and they gave me such a hard time. I even told them I would apply it to another but they kept brushing me off. The morning we docked home they finally returned it back to me. Terrible customer service. No movie theater, nothing exciting. Also the buffet on Mexican food night was so bad I was in the restroom all night praying to the porcelain god? Sorry never again with NCL. :( Read Less
Sail Date: September 2017
The ship, stateroom, and staff were great. The entertainment was Las Vegas quality. Our only real complaint was the very low quality of the food at the buffet (main dining hall). It was a seven day cruise and there was no real variety. ... Read More
The ship, stateroom, and staff were great. The entertainment was Las Vegas quality. Our only real complaint was the very low quality of the food at the buffet (main dining hall). It was a seven day cruise and there was no real variety. What was even worse was that the food itself was unappetizing. My wife and I ended up eating our dinners at the high-end speciality restaurants which served delicious dinners. Our favorites were the Tsar's Palace and Cagney's Steak House. It was either that or force down the "ship's rations" at the buffet. Other than the buffet food our trip was great and we had a lot of fun. Alaska is beautiful and we had fun at the lumberman's contest at Ketchikan which was a shore excursion. We celebrated our 47th wedding anniversary on this cruise and next year we'll go again. It was a wonderful trip that we'll always remember. Read Less
2 Helpful Votes
Sail Date: September 2017
I chose this cruise to take my Grand Children on our yearly Grand Children vacation during the Labor Day week. We have done this cruise before with other Grand Children ages 6 - 12. The only real positive thing I can say is the ... Read More
I chose this cruise to take my Grand Children on our yearly Grand Children vacation during the Labor Day week. We have done this cruise before with other Grand Children ages 6 - 12. The only real positive thing I can say is the "Splash Academy" is still top of the line. The Grand Children want to attend and request to return when we pick them up. Other than that, the cruise was disappointing on many levels. 1) The entertainment did not meet the audience expectations. The cruise director was not in tune with the overall audience. He had Mo Town entertainment for an audience of people who like to dance 1950, 60 etc. They even were playing Caribbean music as we pulled into Victoria. They even hip hopped "Unchained Melody. As we passed the music venues it was apparent the cruise director was out of tune, low to no audience. On a positive note there was a Trio of musicians that we were able to dance to the music, we had to dance in front of the Concierge desk or in the walkway. 2) The port stays were reduced from earlier cruises. We were limited in time to do 2 things. Such as Juneau, we just finished the Glacier and had to rush back to the ship, no time for sight seeing, shopping and souvenirs. The Norwegian Pearl was moving in as we were pulling out. NCL may have saved money on port charges, but cruisers were not really happy. 3) Food at the complimentary restaurants was mediocre at best, servers looked they were in training. Did their best but nothing to write home about. 4) The specialty restaurants were great, for the extra money you get the service you expect from all restaurants. Specialty Restaurant servers entertained the Grand Children and made their experience memorable. 5) I walked into bingo looking for my spouse and the Bingo caller said I was confusing everyone by standing. Oh well I just left. I did hear her ask what numbers people needed, found that interesting. 6) The room stewards were efficient and nice. The Cigar lounge was nice, and attendance were efficient. Front desk and Restaurant reservations were efficient. For these reasons I have a problem of paying a mandatory Service Fee for eachpassenger, When the service and entertainment is not up to par for NCL. Read Less
Sail Date: August 2017
Food - Many many options in Garden Café, including vegetarian choices. However, had to call 24 hr in advance to go to any of the other complimentary dining restaurants to ensure there were vegetarian choices. That deterred us from going ... Read More
Food - Many many options in Garden Café, including vegetarian choices. However, had to call 24 hr in advance to go to any of the other complimentary dining restaurants to ensure there were vegetarian choices. That deterred us from going to the sit down dinners and we only stuck to Garden Café. Entertainment - Good shows every evening. Ports - Juneau, Ketchikan, Skagway, Victoria all are very beautiful. We lucked out with the weather - clear skies and low 70s. Kids activities - Our 4 year old and 5 year old loved the Splash Academy and the pool Stateroom - Mid-ship mini-suite was good; however we had to call guest services 4 times on 4 different days as the toilet flush was not working. The issue was resolved in 1-2 hrs. We enjoyed spending time in the balcony and it was the money when we were crusing Endicott arm to see the Dawes Glacier. Read Less
17 Helpful Votes
Sail Date: July 2017
We booked this cruise as a family cruise with my daughter, husband and grand children. My main complaint is that this company nickel and dimes you on everything. For example, we had to pay $26+ every night for the pleasure of having ... Read More
We booked this cruise as a family cruise with my daughter, husband and grand children. My main complaint is that this company nickel and dimes you on everything. For example, we had to pay $26+ every night for the pleasure of having someone make our bed and $50 for someone to move our bags! We were pleased that our grandchildren enjoyed the kids club but there wasn't anything suitable for us as older cruisers. There were some alternate restaurants that you had to pay for and they were were expensive. On the whole the food was plentiful but we don't want to eat burgers, hotdogs and the like. There were some Asian alternative on the buffet counters and we enjoyed them. On most of the shore stops we found our own transportation as the ones offered on the ship were about twice as expensive. The one we booked was a train journey at Skagway and I don't recommend it. It took 3 hours and other than lots of trees and a few waterfalls there wasn't much to see. We had a cabin with a balcony. The room itself was clean but the bathroom smelled badly and we had to request two times before someone cleaned it with disinfectant. The deck was dirty and didn't look as it if had been cleaned for a long time. The embarkation and departure both went smoothly and they have a good system for doing both. If we do another cruise, we will probably look for another cruiseline. Read Less
5 Helpful Votes
Sail Date: July 2017
We booked our cruise through Costco.com and booked this particular because the dates worked well for everyone in our party (13 of us total) and it went round-trip out of Seattle. Embarkation and disembarkation went more smoothly than any ... Read More
We booked our cruise through Costco.com and booked this particular because the dates worked well for everyone in our party (13 of us total) and it went round-trip out of Seattle. Embarkation and disembarkation went more smoothly than any cruise any of us had been on before. Our stateroom was mostly good, however when we got there the first day we noticed there was a sizing sticker from a new piece of clothing stuck to a mirror. Also, one of the drawers didn't shut all the way. Upon inspection, we found someone else's undershirt had fallen behind the drawers. Kinda wish that had been found before we got there, but otherwise our stateroom worked well for us. Entertainment was great, but activities were a little lacking. There always seemed to be things going on, but nothing super interesting to us. We did participate in some activities and did have some fun with those. However, it wasn't until the last full day on the ship that we found out about activity cards that we could have had signed by the staff/crew who led them which we could have received some sort of prize for participation in a certain number of events. The last day of the cruise is really not the time to be hearing about such things... Our biggest complaint would have to be the fitness facilities - mostly the misrepresentation of the jogging "track." In pictures it looks like your run-of-the-mill track, but it is just the deck plating painted brown. It is slippery when wet - it rained a little on the trip and it also appeared to have been hosed down at some point. The water should have been pushed away for the safety of those who would like to use it. All that aside, most of the track was closed for the entirety of our trip. Even during trip, crew members would talk about the track as if it was open. It was super frustrating since the fitness center had a limited number of treadmills/elliptical machines that always seemed to be in use. The food was great and plentiful and the dining staff in Tsar's were amazing! My wife is gluten intolerant and they were very accommodating with that, as well! Other staff and crew that we passed by always said hello and were overall very friendly. Overall, we had a lot of fun, we saw amazing glaciers, and had an overall smooth sail. Read Less
2 Helpful Votes
Sail Date: July 2017
The ship/food/etc were not too bad. The cabin is a different issue. We had spent a lot of time on the NCL web-site looking at the details of the trip and pictures of our stateroom. Image our surprise when we open the door expecting to ... Read More
The ship/food/etc were not too bad. The cabin is a different issue. We had spent a lot of time on the NCL web-site looking at the details of the trip and pictures of our stateroom. Image our surprise when we open the door expecting to find the sharp, fresh, modern, blue and mauve color palette shown on their web-site but instead were greeted with the faded, soiled, stained, dated color palette of brown, purple, and orange in outdated patterns. The fabric of the arms of the couch was so worn that it actually had holes in it. In looking at some of the other staterooms in our area all had this same old color palette and problems. Service in the main dining areas were good but service in some of the "Specialty" dining rooms was lacking, and some were actually rude. The crew for the most part was very helpful, our cabin steward was great. I understand that having an international crew on a cruise ship is common practice but there were several times that I ask a crew member for help only to receive the deer in the headlights stare. They did not speak English and had no idea what I was saying. Read Less
10 Helpful Votes
Sail Date: July 2017
My 85-year-old mother-in-law is finally getting to her bucket list and took my husband and me on this cruise. Her money. She is not wealthy. She has never led an extravagent life-style, so this was a huge deal for her. I helped make the ... Read More
My 85-year-old mother-in-law is finally getting to her bucket list and took my husband and me on this cruise. Her money. She is not wealthy. She has never led an extravagent life-style, so this was a huge deal for her. I helped make the reservations and schedule air flights. She was shocked at the cost, but hey, she's 85 years old, and things just aren't as cheap as she'd ever remember! But no sooner did I book the cruise, then the add-on charges came. The gratuity fee - okay, she got that and paid it. The cost to have anything besides water, coffee or tea on board. The additional gratuity that was added because there was a rate increase after we booked. On board, it was the cost to do anything. When embarking, we were taken to the buffet line immediately, only to find out later that there was a charge for eating at it since we hadn't left the dock yet. Entertainment costs everywhere. Bingo - $40 a card. Alcohol was outrageously expensive - we figured that out before we left and actually got their alcohol package, where we could drink as much as we wanted for one cost - only to have another gratuity cost slapped on that meant we had to drink an additional 3 drinks a day to make it worth while. Pressure everywhere to buy from them - photographers constantly taking your picture, saying you don't HAVE to buy (but of course they're only taking your picture so you will buy). To do any activities in their fitness center - all cost. Dining entrees with extra costs attached, even in the "free" restaurants. Casino fees, if you play some games (didn't know that until afterwards and it was billed to me). If you wanted help finding transportation that was not NCL related, the staff didn't keep information on hand. We had to be on a bare-bones budget, and I've never worked so hard in my life just making sure whatever move we made did not cost us. We still managed to somehow get charged $204 onto our card for some things we had no idea why ($56 is what I was expecting). That's the bad side. There are mediocre sides. The ship looks dated. But it's still very nice. Food was plentiful and interesting, but far from gourmet. Very crowded at times, which was very unnerving for my mother-in-law, especially in the buffet restaurant. My mother-in-law was in a wheelchair, and the deck hallways were very narrow. For some reason, the housekeeping staff kept their cleaning carts in the hallways, making it impossible to pass them in the hall - mom had to get out of the chair, toddle a few steps while I folded the chair, passed it by the cleaning cart, then opened the chair again and wheel her about 80 feet to the next cleaning cart. . . usually 3 or 4 each trek. It also made the deck hallway look very dowdy. The good sides, and there are plenty: Great staff! A large majority are Philipino, so there are some language barriers, for which I am willing to tolerate, since I saw how damn hard those people worked! We befriended a couple of them - they work 10 months 7days a week, then get two months off. That was hard to see, but have to admit, don't know any Americans who would do this kind of schedule! They WORKED HARD! We were all very impressed. My mother-in-law took a shine to one server in particular, who greeted her with a hug every time we saw her - it made the difference for my mother-in-law! Our cabin steward, with whom there was a huge language barrier, did a fantastic job. Bartenders were good, although not a single consistent drink the entire cruise. We loved our cabin, even though it wasn't anything fancy. Since we had someone in a wheelchair, we got a handicap-accessible cabin for the three of us. It was to sleep 3. Still don't understand why they had a bunk bed as one of the beds - one of us had to get into it each night, and none of us are spring chickens. Obviously, mom always got a real bed. . . . But it was large and spacious, to accommodate the wheelchair, and always clean as a whistle. Hint - if you're going to Alaska in June/July, remember you'll have light in the sky most of the night - whether you want a window or not depends on whether you want to see light in the sky all night. This is the first time we've traveled with my mom-in-law as a handicapped person. We got royal treatment for this, going to the head of most every line, and privileged seating many places. It was nice, I admit, but I can see someone abusing this, like they do in Disneyland. But, most importantly, the staff treated my mom-in-law like she was the most important woman in the room, and she so needed that. It truly was the trip of her lifetime! Overall - if you don't mind spending money haphazardly, there is plenty to spend money on in this trip. Otherwise, be prepared to shell out at every turn. Ask lots of questions before consenting to anything they give you. You can have a good time, but it may be more work than you think it's worth. We loved Alaska! That view was FREE! Read Less
33 Helpful Votes
Sail Date: June 2017
This review is different than most. This is a summary of items that I always search these threads for: Before you leave home/before you board the ship:Download the NCL iConcierge App. This helps with onboard services once on the ship. I ... Read More
This review is different than most. This is a summary of items that I always search these threads for: Before you leave home/before you board the ship:Download the NCL iConcierge App. This helps with onboard services once on the ship. I planned to do this at the terminal in Seattle- but there was no wifi available! I hope this is temporary, as I know this is a "new" terminal for NCL. There should really be free wifi in the terminal. It sets a bad precedent. Once onboard- head to a venue that is NOT the buffet for lunch. Much fewer people and a more enjoyable first meal. The crew will direct you to the buffet- but both O'Sheehans and Tsar's Palace (main dining room) are open for lunch). If you do find yourself ever having breakfast or lunch in the buffet- get your food and head to "La Cuicina" to eat. The ambiance is better and it is not nearly as crowded. I wish I had discovered this on our first buffet lunch! FYI- the menu for lunch never changes in the main restaurant (Tsar's Palace). The dinner menu is the same for both main restaurants. O'Sheehans is open 24 hours and the menus are always the same. The best place to sit and relax (besides your balcony) are the aqua-colored loungers on deck 13 forward in the Spinnaker Lounge. There are only 4 (but can seat a family of 4!) and extremely comfortable. If you see one unoccupied- claim it! Though I feel that NCL has limited their included ("free") services over the years, it can still be a very good deal to cruise on this line if you choose wisely and frugally. There are several included dining options on both port and sea days. I have included photos of "dailies" for both a port and sea day in terms of dining offerings. Room service now incurs a charge of $7.95 UNLESS you have a continental breakfast delivered between the hours of 6:30 and 10 am- in this one case, nothing is charged to your account. No longer are passengers allowed to bring ANY beverages onboard the ship without incurring confiscation or a fee. Seriously, not even a water bottle or can of soda! You are also not permitted to bring wine onboard without incurring a "corkage fee." What is in the room: coffee maker and all accompaniments; hair dryer (good quality); refrigerator (ask your steward to empty the minibar that takes up all the space); plenty of storage space for two- tight for four (even though our room slept 4) Bathroom: liquid hand soap dispenser; shampoo/conditioner (2-in-1) dispenser; body wash dispenser See photos... FYI- Our cabin # was 9634 Read Less
2 Helpful Votes
Sail Date: June 2017
This was my first cruise. My sister chose the cruise because she gets seriously discounted cruises with Norwegian. As a result, I didn't have much say in the cruise line. We upgraded to a balcony cabin through a "bid" ... Read More
This was my first cruise. My sister chose the cruise because she gets seriously discounted cruises with Norwegian. As a result, I didn't have much say in the cruise line. We upgraded to a balcony cabin through a "bid" process. The stateroom was nice - a balcony room is a must, especially on an Alaska cruise. I enjoyed most aspects of the cruise but a couple of factors seriously reduced my enjoyment. 1) The food - there are a few restaurants that you can eat at with no extra charge plus a cafeteria. This food is, almost without exception, mediocre. Except for the cafeteria, the service is very slow. But they do have several restaurants that have an "upcharge" that serve very good food at expensive prices. So if you think your cruise will include all of your dining costs, that's only true if you don't care much about having tasty food. 2) There was a lot of "hard sell" on photos, gambling, you name it. I got an expensive massage and after was pushed to buy $400 worth of skin care products and hundreds more on orthotics. It was obnoxious. The beauty of Alaska was stunning, so the destination was not the problem. We arranged our shore excursion separate from the cruise to save money and were very satisfied with their value. Read Less
4 Helpful Votes
Sail Date: June 2017
We chose Norwegian for its flexible dining and casual attire. We specifically chose the Jewel for the itinerary which included Tracy Arm Fjord. The cruise staff was wonderful. Service was superb. The stateroom was comfortable, ... Read More
We chose Norwegian for its flexible dining and casual attire. We specifically chose the Jewel for the itinerary which included Tracy Arm Fjord. The cruise staff was wonderful. Service was superb. The stateroom was comfortable, functional and clean. Despite its small size it was more comfortable than a motel room. The food was wonderful. We loved the choice of food options and being able to eat when we liked and to choose from 5 restaurants of where to eat. We are very disappointed for a number of reasons. First, the ship did not cruise the advertised itinerary. This was a once in a lifetime trip for us and required a large portion of our savings. The ship did not sail on the inside of Vancouver Island as advertised and it did not cruise Tracy Arm Fjord as advertised. We were very disappointed that we missed what we spent lots of money to see. Second, the cruise was not all inclusive and we felt nickel and dimed at every turn. First, is the drink package. We found out after booking and paying in full for the cruise that only water, tea and coffee are included. If you want juice or soda it is extra $62/person extra. Also, the entertainment was not all inclusive either. Bingo was $40 a card, Let's Make a Deal also cost additional funds. On day 5 of the 7 day cruise they informed us that a new service fee had been implemented April 1, 2017 (our payment deadline was March 12, 2017) to the tune of $16.99 per person per day. I don't even think it is legal to add a fee like that after the cruise was paid in full. Classes in the fitness center were also extra and after paying for a package of 3 spin classes they only held 2 classes. These things greatly increased the cost of the trip beyond making Norwegian less affordable than we had originally thought. Third, the entertainment was average. We primarily went to see the scenery yet after the first day they tied up all the deck chairs and they were not available the rest of the cruise. The return trip was so far from shore that we couldn't see land at all and it was very rough waters making for a 24 hours of rocking which was miserable. Read Less
8 Helpful Votes
Sail Date: June 2017
This was my first cruise, and I went in with very few expectations. I was traveling in a group of 25, for my grandparents anniversary. We were a good mix of ages, with some kids around 10, a handful in their 20s, the parents in their ... Read More
This was my first cruise, and I went in with very few expectations. I was traveling in a group of 25, for my grandparents anniversary. We were a good mix of ages, with some kids around 10, a handful in their 20s, the parents in their 40s/50s, and then the grandparents and a couple of their own friends. It was because we had such a large group that this cruise was fun, someone was always willing to do something with you. Embarkation was a breeze, we showed up at 12pm at the dock in Seattle and were on board within 30 minutes. As we expected the buffet was a zoo, and we found a cozy spot in the additional seating area in La Cucina that ended up being our main go-to place to sit when we went to the buffet. I highly recommend hitting the pool on the first day, its pretty much the only day we were able to comfortably be in the water. The whole family was on the deck drinking and dancing, it was great. At least two people in every cabin had the unlimited beverage package, and the servers in general were happy to give up to two, sometimes more drinks per card, so everyone was able to drink for free during the course of the trip. The only hiccup we had here was in the Brazilian Steakhouse where they only let us charge drinks to the person who had the card. Some staff at OSheans were a bit testy about this as well, but I think it only happened twice. Food on the cruise overall was average at best. The buffet is probably the safest way to go because you can always find something you like. At the sit-down places like Tsars and Azura, plates are very hit or miss. My medium rate strip steak was a disaster. No flavor, no seasoning. It must rank among some of the worst beef I have ever eaten. I have better tasting beef in economy class international flights. Several times some of our group members went to the buffet *after* the sit down place to fill up. In buffet the Indian food was always quite good, sweet potato burrito was memorable, as was the turkey sandwich with ricotta. Crepe station was really tasty, getting the chocolate fondue mixed w sour cherry compote was a highlight. The appetizers at the paid Brazilian Steakhouse were amazing, the meat was meh. Probably not worth the cover charge. OSheans was a great spot, all of their food was quite good, we usually ended up grabbing snacks and beers there every day, and especially hit it up after late night dancing/entertainment at Spinnaker. Pound cake was excellent. The ship itself is old and somewhat outdated, which didn't bother me much, but its without many public places to relax and spend time at. Mostly bars, which didn't bother me much! The children's activities seemed way too cheesy for our kids, so they just stayed with us the whole time, which ended up being fine. Library and game room fill up super quickly. The library literally has only 4 tables to work at, so I ended up doing my work in restaurants with my laptop. Gym fills up early in the morning, but thin out pretty quickly. Its a nice gym, if a bit musty. It was always a little confusing for me to find a public bathroom or a trashbin. While dated decor-wise, the ship was clean and well maintained. Towards the end of the trip, deck 9 aft smelled like sewerage in the hallway. The staff regularly came and "refreshed" the hallway with airfreshener, doing the best they could. I appreciated the effort. Entertainment was good. We enjoyed JP the comedian/magician and Rob Long the comedian. They were sharp and funny. Fire and Ice musical impersonations, especially Michael Jackson were a highlight. We really didn't take advantage of entertainment/activities until the night time; I didn't appreciate the Ciruqe-esque shows nor the acrobatics, but thats just me, most of the family liked them. If you're a night owl, Spinnaker lounge is really fun to listen to music, grab drinks, and dance the night away. The best views of the icebergs and sunset are seen here too. Service was average. I had the impression that cruise ship staff go above and beyond the call of duty and can be almost saccharine in their demeanor, but I didn't find this to be the case at all. Everyone was courteous , but nothing out of the ordinary. Our room was always made up very quickly, which I deeply appreciated. The Ports were quite fun. In Ketchikan, we were lazy and just walked around the town and got some local food. The self guided walking tour is really good and there are several museums you can check out. As soon as you get off the boat just go to the visitors center and get a map from the helpful staff there. Interesting history of prostitution and frontier life in this town. In Juneau, we saw the Mendelhall glacier, for a 30$ round trip shuttle, I bargained down from 35$ since we had a large group. I recommend this excursion, and that you take the trail to the falls. It takes about 1.5 hours total from leaving Juneau to getting back to the shuttle station, we were a bit rushed and didnt get the time to check out the visitors center as long as I like because we were running out of time to get on the boat. Good food in Juneau, get the crab bisque from the main crab shack. Avoid the Red Dog Saloon, I found the staff to be abrasive and rude not to just our party, but to many others that were on our cruise. In Skagway, half of us walked the town and the other half did a bus tour that mirrored the train. Bus folks loved their tour, we loved walking the town. Library has a good museum with really wonderful artifacts. Check out the Skagway Fish Company for lunch. It is expensive, but well well worth it. The mussels and crab were the best I have had in my life. Spicy, but worth the burn! We got to the boat 1 minute before our call time, and were really ashamed to be so late. The fun part however was watching other people from our balcony come on to the boat later than us. It felt like half of our side of the boat was on their balconies "cheering on" the latecomers. I stayed on the boat in Victoria with a few others. Family went to Buchart gardens and liked it. For this port, you arrive at around 3pm (rather than early morning) so everyone is trying to get off the boat at the same time. Don't wait in line. Head up to OSheans and relax and wait for the line to die down around 4, and walk right off the ship. We bought the unlimited internet package and were happy that we did. The speed was more than satisfactory and while I am not sure I can say it was "worth" the money, I'm very happy we had connection. We got our bill every other day and were not hit with any "surprise" charges during the course of the trip that we need to later rectify. Getting off the cruise was pretty simple, we chose to carry our bags and walk off. Took an uber to the airport and that was that. Random tips: -do your duty free shopping early, we didn't realize that it would be open only for an hour on the last day -you get charged tax for your beverages as you leave Seattle and are in American waters. Its not much, (maybe 80 cents to a dollar a drink) but some people were not happy to see that charge -bring dramamine. we had one night where very few people got a full nights sleep because the boat was rocking so hard. I suppose this is something to note, the boat *does* sway a bit during the day and at night it is certainly noticeable as you're trying to doze off. -Buy super strong magnets from Amazon. The walls are magnetic and its really handy to have extra hooks (thanks cruisetips tv!) Overall I'm glad we took this trip, but given how expensive it was and considering value for money, I don't think I would do this cruise itinerary again, and certainly wouldn't go on this ship. Read Less
7 Helpful Votes
Sail Date: May 2017
We chose this ship because of previous Norwegian cruise line experience and that it was leaving out of Seattle. However, we felt the Jewel fell short in the dining experience. The food at the Buffet and the dessert area were disappointing. ... Read More
We chose this ship because of previous Norwegian cruise line experience and that it was leaving out of Seattle. However, we felt the Jewel fell short in the dining experience. The food at the Buffet and the dessert area were disappointing. There always seemed to be the same choices and the flavors were monotonous. One night they advertised a seafood buffet and had a picture of shrimp. We felt really mislead when we found only fish and some Paella. They had no other seafood. We were doubly disappointed when we talked to guests from a neighboring ship who delighted in being served king crab legs on their ship's buffet. Azura, one of the complimentary dining rooms, had some better choices for dinner most nights, but we found it mediocre at best. The service was super slow in Azura. It took about 90 minutes to get thru dinner. Several meals were way too salty, so much so they were inedible. Other items were super spicey. We thought they should indicate on the menu when something would be spicy hot. The waiters in several restaurants routinely took a drink order from one person and ignored everyone else at the table. It was as if they were not trained to go around the table and ask if everyone wanted iced tea so they could bring it all at once. As a result they spent too much time going back and forth just bringing one tea at a time and racing off before anyone else could ask for one too. Little things like cream cheese and lox were absent from the buffet. There was never a big chocolate night like on other ships. There were not enough chairs and tables in the buffet so we had to circle like sharks looking for a spot. I expect that on Carnival but not on Norwegian. The entire dining experience was frustrating. Even using room service fell short. We ordered tea and coffee and they brought cream but no sugar. We had an early excursion and didn't have time to wait for a re-delivery. The staff on the ship were very pleasant and helpful. The entertainment, Cirque show and the Tina Turner tribute were both great shows. Reynaldo, one of the bar waiters was awesome. He was a funny, friendly face each day. He learned our names and took an interest in us. Bingo cost upwards of $39 to play. The beer and wine tastings were $20 plus 18% gratuity. We just didn't want to pay that much. $5 bingo would have suited us better. We traveled with one person in a wheel chair. The hallways were sometimes tough for her to negotiate because the cleaning staff had trash bags, ice coolers and vacuums in the halls. As for excursions, we booked two thru the ship and two thru another web site. We had a great experience with both excursions booked elsewhere. We even saved about $10 per person on those tours. Of the 2 tours we booked thru the ship, one was fine and one fell short. The whale watching in Victoria was the one that didn't measure up. We spent about 75 minutes getting to the whales and 75 minutes returning, with only 30 minutes to whale watch. They only stopped the boat once, and only for a few minutes, so we were stuck trying to take pics while moving and breathing engine fumes. When we came back to Shore we had to circle for 45 minutes because the operator didn't have a dock far enough away from other cruise ships coming in. We had to wait till the big ships docked before we could get in. This took time away from shopping and left us just bobbing around waiting. We did use the I concierge app to text each other on the ship. I would give it 3 stars out of 5. It sometimes would not alert us when a text came in. It gave a few of us a running total of our daily expenditures, but for some of us this didn't work. Read Less
6 Helpful Votes
Sail Date: May 2017
This was our second cruise to Alaska, but our first cruise with Norwegian. Our first cruise was with Oceania and we really enjoyed it. Since Oceania and Norwegian are owned by the same company we set our expectations high based upon our ... Read More
This was our second cruise to Alaska, but our first cruise with Norwegian. Our first cruise was with Oceania and we really enjoyed it. Since Oceania and Norwegian are owned by the same company we set our expectations high based upon our experience on Oceania. Wanting the best the Norwegian Jewel had to offer we booked the Haven two bedroom stateroom. The Haven provides a personalized experience since access is restricted to only Haven guests. We had our own pool, hot tub, steam room, and exercise equipment, along with a secured portion of the top deck. Haven guests also receive priority embarkation and debarkation. Our stateroom stewardess and our butler were fantastic, however, our concierge was an over-actor that made anything (including dinner reservations) seem like it was a monumental task. He also had a condescending attitude. The rest of the staff was professional and friendly. The food at all the main venues was only fair tasting and we had to send several steaks back for being severely over-cooked. The specialty restaurants, which cost extra, had better food, but they still didn't compare to Oceania. Norwegian travel reps and customer service really push bottled water ($48 for a 24 pack of 1 liter bottles) but you don't need it. Water and tea is always available in the buffet area. Although the Jewel was refurbished in 2014, it desperately needs another one. Many of the furnishings look worn and dated (1970 ish). The plastic palm trees at the pool made me think I was at a cheap discount store. The entertainment was very good, but they either had a blown speaker or the volume was too loud as most of the singing sounded distorted. Our 7 day cruise from Seattle to Ketchikan, Juneau, Skagway, Victoria, BC, and back to Seattle cost $11,809.68 USD for a family of 4. Overall, the cruise was disappointing and we won't be sailing with Norwegian again. Read Less
7 Helpful Votes
Sail Date: May 2017
Reading the blogs in regards to the Norwegian Jewel were spot on. Ranking: 1) Entertainment (the entertainment staff really does a great job on the Jewel) 2) Activities (there is something to do every hour of every day on the ... Read More
Reading the blogs in regards to the Norwegian Jewel were spot on. Ranking: 1) Entertainment (the entertainment staff really does a great job on the Jewel) 2) Activities (there is something to do every hour of every day on the Jewel. You will never get bored.) 3) Room (Penthouse room at the front of the boat had a huge deck with amazing views) 4) Service (everyone was very friendly and helpful. We had a Butler, Rex and a private Concierge, Bruno. Both were very helpful and attentive.) 5) Food (This was the biggest disappointment. The food was beyond horrible. We were looking forward to our ports of call just to get decent food. The Teppanyaki specialty restaurant had the best food.) NCL has a nice relaxed dress code. Which comes in handy when you are out on shore excursions all day and want to go to dinner when you get on the boat without having to change. Definitely check out the spa, its well worth it. Check out Lauron Randon in Magnums Champagne Bar. Great 70's singer. . Read Less
4 Helpful Votes
Sail Date: April 2017
Needed a short refresher cruise from a home port. We have sailed on several NCL ships including the Sky, Sun, Gem, Jade, Epic, Star, POA, and this last cruise on the Jewel. NCL has been consistent in their delivery of a nice lower cost ... Read More
Needed a short refresher cruise from a home port. We have sailed on several NCL ships including the Sky, Sun, Gem, Jade, Epic, Star, POA, and this last cruise on the Jewel. NCL has been consistent in their delivery of a nice lower cost product with a casual atmosphere, a little too casual in some venues....We have also sailed Princess, Disney and will be trying Celebrity in September 2017. The entertainment was adequate. The comedians Sam Fedele and Bob Brizendine, were FANTASTIC! Could have watched these Comedians all cruise. Luminescence was very good. The NCL group Souled Out was Fantastic! The Alambres trio were very good. The production show Band on the Run was TERRIBLE, Hokey and the Choreography of these talented kids was insulting to their talents. Le Cirque Bijou wasn't much better and we left after the Hokiness of Band on the Run. The food was typical, very good and ate too much of it. I do wish they did have a basic dress code, the tight tank tops on Men that looked dirty (also go by another name) should not be allowed in main dining rooms, very tacky. The service was pretty good in most venues with a few hiccups at O'Sheehans. The bar service was good, bought drinks individually and thought the $$ was fair. The food and dining experience was MUCH better in the Pay for Play venues. I liked Teppanyaki and Cagney's the best. Overall we had a great time, I make my own fun so really didn't have a big agenda. I wouldn't chose this ship until after a major refurbishment, I would chose another NCL ship. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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