Sail Date: September 2018
Excellent deal! Only drawback was the embarkation process - we ended up standing in line for about 1 hour in order to check in and get our sea card, even though we were there at our assigned time. Shore excursions were very good and on ... Read More
Excellent deal! Only drawback was the embarkation process - we ended up standing in line for about 1 hour in order to check in and get our sea card, even though we were there at our assigned time. Shore excursions were very good and on time. Even the port where we were tendered were handled well and in a timely manner. We also found out that we could opt out of the automatic $14.50/person gratuity entry to our on board account, and instead pay them directly to those we had dealings with. We had hoped to take advantage of the beverage package as one of our “perks”. However when we were told that we had to pay the gratuities on the retail price of the package up front (it would have been $400+/person) we opted out. Other cruise lines we have had this perk with have you paying gratuities each time you use it, which really seems more fair to me, especially as we are not heavy drinkers. We wouldn’t even drink enough to cover the amount of the gratuities paid. Read Less
2 Helpful Votes
Sail Date: September 2018
Chose the cruise for it's Itinerary- chose daring excursions, helicoptor ride over the glacier, glacial climbing, canoeing, off roading on the logging trails. Alaska landscape does not disapoint- enamored by Alaska's beauty !! ... Read More
Chose the cruise for it's Itinerary- chose daring excursions, helicoptor ride over the glacier, glacial climbing, canoeing, off roading on the logging trails. Alaska landscape does not disapoint- enamored by Alaska's beauty !! Had been to Alaska before, but this trip took the cake. Russia's Petropavlovsk was a small town people very friendly there surprised that there was lack of souvenirs. Japan was eye opening - took an excursion to Towana Lake & Gorge, what a way to see the beautiful greenery & streams - just stunning ! The tour included an authentic Japanese lunch which was so delicious. Never can get food like that back in the states. Entertainment: the boat had a good selection of entertainment Hypnotist Richard Barker was the best ! Barker put on a great show - went to both show times loved it that much. Barker then put on a late evening only adults show - and another slam dunk, just fun & fascinating. Hypnotist Richard Barker was a standout! He also did a seminar on Weight Loss which was very interesting and well attended. Other Entermaint standouts: The Russian Acrobatic Duo - just a wonderful pair wowing the audience, there was also an excellent Circ de Soliel thouroughly entertaining excellent quality and wow factor, too. There was even a group that did all Bee Gees songs and everyone stood for all the Saturday Night Fever tunes - loads of fun Restaurant Standout: Cagney's Steakhouse a premium restaurant if you take the dining package - did this one 2 times. Non Standouts: Basic food on the boat, disappointed with Garden Cafe, and even the grand dining rooms, seems if I order chicken it's anything but the breast meat, soups are cold, food lacks seasoning, service varied in terms of how long one had to wait for what they ordered, staff seem overworked since it appeared most seating were not staffed enough and therefore not all experiences were quality of any sort. Gettting a seat is another issue - most times ate outside on the deck - sometimes had to wear a jacket due to cold & wind, too :-) Read Less
16 Helpful Votes
Sail Date: September 2018
As newly retired folks we were able to jump on the Norwegian Jewel at the last minute for a cruise from Seward, Alaska to Vancouver, BC. Alaska was a "bucket list" destination for us and did not disappoint. We have previously ... Read More
As newly retired folks we were able to jump on the Norwegian Jewel at the last minute for a cruise from Seward, Alaska to Vancouver, BC. Alaska was a "bucket list" destination for us and did not disappoint. We have previously cruised with Royal Caribbean and had concluded that we were just not cruise people due to the constant pounding music, intrusive sales tactics, and crowds. Our NCL cruise to Alaska totally changed our minds. The ship never felt crowded. The dress code was quite casual due to the destination, think puffy coats and warm hats. We started the cruise with a quick view of the Northern Lights in Anchorage on our way to the train station at 4:30am (yes, take the train instead of the bus, well worth it!). You are given assigned times for boarding and the process went smoothly. We only had carry on luggage so were able to check in, unpack, and start enjoying the cruise immediately. And what does that mean? Food of course. We ate exclusively in the complimentary dining rooms and didn't feel like we lacked anything. The main buffet, the Garden Cafe, has something for everybody. There were options for fresh cooked turkey and veggie burgers or fresh fish daily. One of the hot lines was primarily vegetarian and included an array of different Indian cuisine which we tended to eat most of the time since it was so good. Fear not though, also plenty of fried chicken, prime rib, and the usual buffet food. Overall the food was fresh, constantly replenished, and delicious. As a lifetime Weight Watchers member I was able to make healthy choices without feeling denied and did not gain the 7 pounds that our cruise director said is the average. The food choices in all of the dining venues were adequate and the servers were happy to make substitutions (more veggies please). The ship includes a library with a no talking sign, nice for quiet time looking out the window from a comfy chair. Also a card room, spa, duty free shop, photo studio, casino, and gym. Onboard activities includes bingo, trivia, cooking demonstrations, "about the ship" talks with the crew, dancing, music, etc. The nightly entertainment included musical productions, comedy, and a magic show. All were well attended and fun so get there early. Did I mention we had perfect weather? No rain at all so we were able to get really close to the glaciers. Spectacular. We planned no shore excursions since we were uncertain about the weather but ended up following a similar plan in every port:find the local brewery or at least a good local beer, talk to the natives and find out what they think is special, and go do it. We started at Seward Brewery with lunch and a pint, and a lovely waterfront walk of about 1.5 miles on the Iditarod Trail back to the ship. Our first stop was Icy Strait Point in Hoonah. This stop was low on my list pre-cruise but turned out to be a high point. The destination is Alaska native owned and includes beautiful nature trails, a museum in an old cannery, a bit of shopping, restaurants, zip lining, wildlife and bear searching. It was stunningly beautiful, the people were friendly, and the food was good. We hiked, found good beer (Skagway brewing Spruce Tip Ale) and enjoyed a smoked salmon pizza at the Duck Point Smokehouse. When we go back we will plan ahead and rent kayaks for a paddle around the inlet, weather permitting. We had a short stop in Juneau so took a bus tour, saw Mendenhall Glacier, found the local brewery (Devil's Club Brewery). Next time: more time at the Glacier visitors center. Next top was Skagway. We headed to the National Park Service center and took a guided tour of Skagway with Kellie. Very interesting and informative talk about the women of Skagway during the Gold Rush. Did you know that women hiked to the Klondike with 35 pounds of wet clothes on their bodies including hats, gloves, full corsetry, and ridulous shoes? We walked to the Klondike cemetary north of town and then hiked up to Reid Falls. Great day, beautiful place and of course more Spruce Tip Ale and the brewery. Last stop was Ketchikan. Meh. A working town, a bit touristy. The walk along Cross Creek to the fish hatchery is pleasant though. Overall a great trip. We couldn't have asked for better weather or a better shipboard experience. It gave us a taste of Alaska and some ideas about where we will return to. Read Less
2 Helpful Votes
Sail Date: September 2018
I booked this cruise with land tour. Overall I was very pleased with the service. Flights to Alaska and back to New York: avoid United Airlines and Chicago airports at any cost!!! Better overpay the tickets, but do not subject ... Read More
I booked this cruise with land tour. Overall I was very pleased with the service. Flights to Alaska and back to New York: avoid United Airlines and Chicago airports at any cost!!! Better overpay the tickets, but do not subject yourself to the lowest service ever!!! Flying back on Canada Airway was spectacular. And They will check in your first bag for free:)) Land tour: it was worth the money! The guides are very knowledgeable, service is was very good. You will not be able to see all splendor of Alaska without land tour. Cruise on Norwegian Jewel: good service, overpriced excursions and below average food. If you have Indian chef and Indian restaurant manager do not expect any miracles!!! Vegetarians do not know how to make steak :((. The best part of it: I lost some weight on this cruise. I do not think they cook on the cruise at all.. maybe eggs??? but everything else came from factory kitchen and was just reheated on the ship. The quality of this food is going down on Norwegian cruise ships since I sailed with them for the first time in 2010. Shore Excursions: ridiculously overpriced. $600 for a helicopter ride over a glacier! In New York helicopter ride over the city is $350. Whale watching for $300??? No, thank you. the most interesting place was Skagway. There was even a Broadway show there! But the ship did not advertise it... In their terms people go on the cruises only to buy copies artwork and diamonds. Read Less
4 Helpful Votes
Sail Date: September 2018
The Jewel is an older NCL ship and was a little worn but mostly looked great. I'm told she's due for a dry dock soon by the crew. The beds were comfortable and the cabin always clean. Typical shows, I liked the comedian and ... Read More
The Jewel is an older NCL ship and was a little worn but mostly looked great. I'm told she's due for a dry dock soon by the crew. The beds were comfortable and the cabin always clean. Typical shows, I liked the comedian and the Cirque show. The food was typical, the Buffet was fine, had an omelette station for breakfast and pasta station for Dinner. Food was good in the MDR. Did the Brazilian steak house for one Dinner it was good but not great so not sure if I can say it was worth the up charge. One place we did like was O'Sheehan's, a complimentary bar/ pub with table service. We were off the ship several days in a row and it was a good place to get quick food if we didn't feel like the Buffet, typically not crowded. The menu is limited though. They offer breakfast until 11:00 ! so a nice brunch before getting off the ship. The ports were great, the shop docked right in town so easy walk / shuttle available. Glacier views were awesome. Most of the time we could see land of some kind on the inside passage route. Favorite excursion was the wildlife encounter in Hoonah. Read Less
Sail Date: September 2018
To see the glaciers and Alaska it was more than I expected The shows were all great except the magician was so bad he should be doing children's birthdays no cruise shows The cabin had no room to move around and was really ... Read More
To see the glaciers and Alaska it was more than I expected The shows were all great except the magician was so bad he should be doing children's birthdays no cruise shows The cabin had no room to move around and was really dusty The menu in sit down dining could improve to increase choices and variety The hotel in Anchorage was a bad experience my room was not available and they booked us in a hotel next to the airport. It was so dirty.carpet teared tile cracked, mold in Bathroom, it was a half star dump not the 4 star hotel I booked.to be downtown not by the airport The second day they called and informed me that my room was ready and we had to wait one hour for the van to pick us up. The crew on board was ferry friendly and helpful with there information, including all it was a great cruise Read Less
4 Helpful Votes
Sail Date: September 2018
I loved the Alaskan Inside Passage cruise south. there was so many things to see on sea days and also in each port. The excursions seemingly were more expensive than I would have thought but I am a first time cruiser. The rooms were ... Read More
I loved the Alaskan Inside Passage cruise south. there was so many things to see on sea days and also in each port. The excursions seemingly were more expensive than I would have thought but I am a first time cruiser. The rooms were older but the staff was very kind. We had an inside cabin for 3 but it seemed like enough space for us but we live in travel trailers during the summer. I really liked the open meal times and the freedom to pick from different restaurants each day. It was nice not having to dress up each night for dinner especially because some of our return to ship times were late. Our room unfortunately had the smell of cigarette smoke each night around the same time and by the time the staff came to check in the room there was a sweet perfumey smell, no one in our room brought perfume on the trip. Read Less
2 Helpful Votes
Sail Date: September 2018
Took the Jewel for a 7 day Alaskan cruise. The ship and cabin were very clean. There were multiple activities to partake in, but many did require additional money, such as bingo. The entertainment was good. The ariel artists of Duo Nika ... Read More
Took the Jewel for a 7 day Alaskan cruise. The ship and cabin were very clean. There were multiple activities to partake in, but many did require additional money, such as bingo. The entertainment was good. The ariel artists of Duo Nika were the best. My only complaint is that several areas of the ship smelled of cigarette smoke. The library, the gym and sometimes the stairwell by the elevators. I was told there is a smoking area above the gym and I assume that might have been the cause of the other affected areas. The service from all staff was excellent. Everyone was friendly and responsive. The dining was average. We opted for the specialty dining package. We were underwhelmed (bland) with all of the specialty restaurants except for the steak house. The filet and rack of lamb was delicious! We took the White Pass train in Skagway and it was excellent. I was not in favor of going because I felt like I didn't want to sit on a train after getting off a ship, but my husband wanted to go and I am so glad I conceded. The scenery is beautiful. The highlight of the trip was the excursion in Juneau where we took a helicopter to a glacier and got to hike and climb the glacier. I cannot even put into words the magnitude of that experience. It was almost surreal. I would definitely recommend this trip. Read Less
2 Helpful Votes
Sail Date: September 2018
We chose this cruise ship because it was casual and required not set seating times to dine.We did not want to dress up and wanted the flexibility to eat when and where we wanted to. The specialty restaurants were very good. We liked ... Read More
We chose this cruise ship because it was casual and required not set seating times to dine.We did not want to dress up and wanted the flexibility to eat when and where we wanted to. The specialty restaurants were very good. We liked Cagney's the best followed by Le Bistro and Moderno. We didn't care for Chin Chin. The chicken and pork dishes were not too tasty. We loved the breakfast at Tsar's Palace and enjoyed overlooking the water. The wait staff at the specialty restaurants were amazingly attentive. They made excellent recommendations. Azure was a nice restaurant. We went to work out at the Fitness Center four times during our cruise. The equipment was only fair. The treadmills were average. The cross trainers were not constructed to be able to use the arm bars and had a poor design. Several pieces of the equipment were out of order. There was no interaction with the staff in the fitness center. The view from the fitness center was wonderful and there were always plenty of clean towels. Loved shopping on board at the duty free shop. Staff was helpful and made us feel valued. We enjoyed nightly entertainment in Stardust Theater. Performances were excellent and wait staff was superb. Fun to enjoy the show and have a drink at the same time. Loved the variety of shows. Getting on the ship to embark was long and tiring after a full day of travel. There was a fair amount of disorganization about directions, lines and where to go. Needs to be more organized and much speedier. Shore excursions were good except for one which was cancelled the week before we left on the cruise. It was the Rain Forest Island Adventure and we were disappointed as that was the one we were looking forward to the most. Refund was prompt at least. Read Less
Sail Date: August 2018
We chose this Alaskan Cruise because it was on our bucket list. We stayed in a balcony room on the 9th floor, room 9086. Our room was cared for my Marilyn, a very courteous and caring person who is from the Philippines. Our room was ... Read More
We chose this Alaskan Cruise because it was on our bucket list. We stayed in a balcony room on the 9th floor, room 9086. Our room was cared for my Marilyn, a very courteous and caring person who is from the Philippines. Our room was immaculate everyday and we had enough coffee, cream, and sugar daily. Our animal towels were very cool. We left the ship every chance we got but always came back to a clean room to relax before each meal. The activities on the ship were pretty good, especially the nighttime entertainment! The singers were spectacular and Katya and Nikolay were outstanding! Bingo was fun albeit we did not win anything. The casino staff was top notch and the food staff and table helpers were always pleasant. My wife and I were very content with everything. We also did a 75 minute couples massage. The upsell of products after the massage was not necessary. Overall, we had a great time and would do it again! Lastly my romance package for $299 blew up because there weren't any fresh red Roses in Seward the day we departed. NCL made it up to me by giving us the sparkling wine, chocolate dipped strawberries, and snacks for free along with a $100 credit. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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