16 Helpful Votes
Sail Date: June 2017
This was our first cruise with Norwegian Cruise lines, and it was also the last. We have done several cruises with Celebrity and Royal Caribbean. This cruise line does not measure up for us. We paid $4,000 to upgrade from an inside ... Read More
This was our first cruise with Norwegian Cruise lines, and it was also the last. We have done several cruises with Celebrity and Royal Caribbean. This cruise line does not measure up for us. We paid $4,000 to upgrade from an inside cabin to an outside cabin on the back of the boat. The cabin was small and bathroom except for the shower was very tight. I'm a little over 6' tall and it was almost impossible to use the toilet. There was simply no room to even stand up. You had to move out of the toilet compartment to get your pants up. In addition to this as part of the upgrade package we were supposed to get internet included, a beverage package and gratuities. That never happened. They would not honor it and blamed it on our travel agent. The food was substandard, well below anything we have experienced in the past, I did like the open dining concept though. My wife enjoys playing the slot machines, but the whole casino was a smoking area, so if your a non smoker, it was tough to stay there for very long. The one good comment I would have was the stateroom attendant did an excellent job of looking after our room. The other bathrooms on board ship were passable, some clean others not so clean. We had booked three excursions on this trip, Two were good, White Pass summit by rail and a bus excursion that toured a hatchery, a glacier, and a botanical garden. Thee third was a water tour, the mists of Skagway (??). We got 10 minutes out and had to return because of a mechanical problem. I have to say there is way better value for your money than Norwegian Cruise lines. Read Less
1 Helpful Vote
Sail Date: June 2017
We paid a quite a lot of pretty pennies for Suite 11518 and were quite impressed upon first impressions. Of course, all we did was take a quick look around, high- five one another, and head out to the 12th deck to meet our friends and ... Read More
We paid a quite a lot of pretty pennies for Suite 11518 and were quite impressed upon first impressions. Of course, all we did was take a quick look around, high- five one another, and head out to the 12th deck to meet our friends and tell them how beautiful and LARGE our suite was. We didn't notice how haunted we would be until the following afternoon, when we came in from our excursion in Ketchikan and wanted to take a nap. It was at that time, we heard people running on tread mills directly overhead and weights being dropped liked war missiles. My husband and I looked at one another and you could tell by the looks on each of our faces, we both realized our beautiful, extremely expensive suite was directly beneath the fitness center. People on this ship excercised from 5:00 freaking AM in the morning until late at night. We were always out of the room by 6:00 pm and didn't return until midnight, so we weren't bothered too much in the evening, but 5:00 AM sure came early each day :(((((( When we reported this to guest services, they simply apologized and said, "They would ask the gym to keep it down." We weren't quite sure how they were going to get a tread mill or weight machine to "keep it down." Which didn't happen. The Cruise Director, Rodney made a special trip to our room to apologize. Sweet, but didn't help us get any sleep or solve the problem. I told him that this room should not be rented out. It should be used for storage. At minimum, tell the guests when booking that this room is directly beneath the fitness center and let us decide if we want the suite from hell, after being given ALL information. The food was very subpar. All 12 of us were disappointed in it. Embarkation was very smooth and everyone seemed happy to see you. Disembarkation was unorganized, even though we were supposed to be guided off by Rodney, which didn't happen. All twelve of us got the feeling that they just wanted us gone. No more "happy cruise and smiles." Therefore, our vote is "Norwegian No More!" Read Less
9 Helpful Votes
Sail Date: May 2017
I chose the cruise because it was available at the time I wanted to take vacation and I had wanted to go to Alaska for a while. The Alaska portion of the trip was fantastic and I highly recommend it, I had beautiful clear skies and ... Read More
I chose the cruise because it was available at the time I wanted to take vacation and I had wanted to go to Alaska for a while. The Alaska portion of the trip was fantastic and I highly recommend it, I had beautiful clear skies and temperate weather with very little rain. The NCL staff outside of "Guest Services" was good overall and if not for the terrible service from their Guest Services staff, would have given NCL a good rating. Personally I think everyone at Guest Services on my ship should at minimum be retrained, I only interacted with three individuals directly but the fact that nobody else stepped in points to a broader problem. NCL started by locking my account because they did not open the account correctly and instead of asking me to come down and run my card to correct their error, they locked my account. When I went to talk to their guest services about this problem they acted as if this happens all the time, which is problematic because as a customer the company should never make their problems, my problem. I had laundry service performed on ship as I am certain many do and they lost my shirt, these things happen and wasn't a huge issue at first. The problem arises when the issue is allowed to persist for over 24 hours with little to no communication with me and after several follow ups from me with different staff. Now to be clear NCL offers up to 10x the cost of the service toward the replacement of any lost clothing, this was not an expensive shirt and was only $25, however once again guest services drug their feet and only begrudgingly gave me $25 of ship credit to replace my shirt and it took me about an hour of standing at the desk to accomplish this sisyphean task. This was my first cruise and it seems likely my last cruise on Norwegian, because there is a chance I might have to deal with guest services again and I refuse to have that level of service involved with my vacation. Read Less
7 Helpful Votes
Sail Date: May 2017
We have sailed NCL before (not the Jewell) and they were decent trips, but this old piece of scrap metal built in aug 2005 is in very poor condition, all the floors need to be change, the stateroom carpets are fitly, 10th floor in around ... Read More
We have sailed NCL before (not the Jewell) and they were decent trips, but this old piece of scrap metal built in aug 2005 is in very poor condition, all the floors need to be change, the stateroom carpets are fitly, 10th floor in around cabin 10078 had serious sewage issues so every day we had that lovely aroma to walk by. Others also have water back up, and NCL does not believe in maintenance, another example would be the elevators, the bells and up down Arrows don't work on most floors, Worst food smallest food court of any ships around, never any place to sit! I don't think these greedy owners have ever cleaned their HVAC system,and even the smokers couldn't breath in the Casino, just a horrible time, never again NCL. OH Did i mention everyone got sick. Pure greed, these ships pay for them selves in the first year but no one thinks they should spend any money on updating or even simple maintenance! John T Read Less
15 Helpful Votes
Sail Date: April 2017
We chose this cruise because we liked the itinerary and wanted to try NCL, having cruised with Royal Caribbean and Celebrity and loved it, we thought we should try a different cruise line to compare. Overall we felt that this cruise was ... Read More
We chose this cruise because we liked the itinerary and wanted to try NCL, having cruised with Royal Caribbean and Celebrity and loved it, we thought we should try a different cruise line to compare. Overall we felt that this cruise was disappointing in most aspects, From friendliness of staff to organised activites, we felt that they fell short in comparison to other cruises and ships we were on. The worst thing I think was the food. We were served the toughest cuts of meet or its wasn't cooked to its best,and served moldy raspberries and brocoli that had gone past its best, Cagneys stake house on the other hand was excellent, the stake was cooked to perfection and the service was excellent. Our stateroom attendant was very good and kept our room clean and stocked with the necessities, and the overall cleanliness of the ship was ok but the toilets were always in need of attention, which in my opinion was quite an important matter. Activities were poorly organised and the staff didn't seem to quite have the enthusiasm we were used to. On the other hand we thought the cruise dancers/singers and other acts were very good. Excursions were quite well organised but on one particular occasion we had lunch provided by the NCL from a restaurant and later suffered food poisoning. This unfortunately impacted on the last few days of our cruise and resulted in my sister missing out on a planned excursion to cabo san lucas. Read Less
3 Helpful Votes
Sail Date: April 2017
Having sailed on 13 cruises on Carnival, Princess,Royal Caribbean,Celebrity and now our third on NCL; I can't tell you how disappointing this last cruise was. For the first time we splurged and went way over budget to garner an aft ... Read More
Having sailed on 13 cruises on Carnival, Princess,Royal Caribbean,Celebrity and now our third on NCL; I can't tell you how disappointing this last cruise was. For the first time we splurged and went way over budget to garner an aft Penthouse Suite on the Jewel and boy is it WWWWWAAAAYYYY overpriced. We previously sailed in mini suites on the Breakaway and the Pearl. The Breakaway was really great, but the BW and I said that of all our cruises the Pearl was right near the top. I could go on and on, but the food was not at all good in the MDR or at Cagney's which was our favorite restaurant at sea. For 21/2 times the price it was definately not worth it. The accomadations were meager and the only saving grace were the Steward and the Butler we had Dennis and Rodney, they were amazing. For a lot less money the best food and service ever was the Aqua Class cabin on Celebrity, it was worth every oenny and more. I think the BW and I will stay away from NCL for the forseeable future. Read Less
3 Helpful Votes
Sail Date: April 2017
We were in Cabin 11531 Class MB Mini Suite right below the pool area. Worst location ever, constant running children and noise that we could barely tolerate. NCL even had the gall to tell we were upgraded to a mid-ship cabin; I would have ... Read More
We were in Cabin 11531 Class MB Mini Suite right below the pool area. Worst location ever, constant running children and noise that we could barely tolerate. NCL even had the gall to tell we were upgraded to a mid-ship cabin; I would have rather stayed where were. I'm not getting seasick, and I actually enjoy the rocking of the boat. Food in the Garden Cafe has gotten almost inedible, and even though we purchased 5 Speciality dinner, those were eh. Better than the Garden Cafe for sure but still not worth the money. Maybe it's the time of year and Spring Break, but there were way too many children running around, the staff was an all-around unpleasant experience. The worst was WiFi; it was almost unusable. It took nearly 30 minutes to log onto work (we booth needed access to work), and it was slower than dial-up. Constant time-outs on websites etc. As an Engineer, I know what I'm talking about, and I complained to the Manager on-call, not that incompetent Internet Manager, and he admitted to me that it hadn't been this bad in 15 years since he joined NCL. Clearly, it's a capacity issue, and that NCL has not had the foresight to plan accordingly is in my mind inexcusable. The nerve to charge over $200 for seven days almost unusable Internet is making me re-think to ever travel with them again even though we are Platinum members. Being a Platinum member gives you, a bottle of cheap Champagne, some old chocolate covered strawberries, and that's it. They claim you have priority boarding - not true, and priority disembarkment - also a lie. Tepanyaki was entertaining, and the food was good. Cagney's Steakhouse was only OK. The best restaurant was Le Bistro, but I noticed that almost in all cases the bread they served was old and re-baked - who are they trying to fool? Moderno is just a joke; they run around with long skewers of undefined brown chunks of meat and try to pawn it off on you. Read Less
2 Helpful Votes
Sail Date: March 2017
This cruise was for a family reunion trip and was chosen by the whole group. We chose to sail out of California because this way the family could save on airline expenses. The ship at first glance was nice, but the customer service was ... Read More
This cruise was for a family reunion trip and was chosen by the whole group. We chose to sail out of California because this way the family could save on airline expenses. The ship at first glance was nice, but the customer service was horrible. On other cruise lines, I'm used to being greeted or at least acknowledged by various crew members, but on this cruise many staff would walk by and just keep their heads down as to not be bothered by you. I was also shocked when I took my son and niece to the childrens center and were turned away because they had to close the doors. Mind you, we were one of the last 3 kids in line to enter, but they shut the door in our faces. My son and niece were extremely upset and disappointed because they had been looking forward to going on the treasure hunt for that evening. Another disappointment was the picture area. Our family had taken many pictures and could not wait to purchase some of the shots. When we went down to see them, we took our time choosing the best shots and made our order, only to come back later and find out that all the printers were down and would not be fixed the remainder of the trip. Therefore the only way to get pictures was to purchase a flash drive with no less than 20 shots. What if we didn't want 20 shots?!? It didn't matter, there was no other choice. These are just a couple of frustrations on this boat, but the icing on the cake was when I returned from my trip and contacted Norwegian's corporate office. I sent two certified letters (one to each of the company's CEOs) and have yet to hear back from anyone. Not an email, nor a reply to my letter, not even a phone call. This is unacceptable customer service!!! I cannot believe that no one could take the time to help me or at least hear me out. It seems as if this company is only interested in the money and do not care at all about their customers. If I was unsure of traveling again with this cruise line, I am 100% positive now that I will not be traveling with them again! I did forget to mention one highlight of my trip and that was a spectacular show that was put on by a couple of gymnasts. Their performances were jaw dropping and I really enjoyed watching it from beginning to end. There was also bingo (which is a family favorite) and they had deal or no deal which was fun too. In regards to dining, we ate at all of the options and the best were Cagneys (steak house) and Teppanyaki. The food was plentiful and the taste was on point! Read Less
1 Helpful Vote
Sail Date: March 2017
They will tell you don't need a passport to sell you the trip, then when it comes time to sail off they say you should have read the small Fine print! The rooms are small. And we had to change our room because it had a leaky toilet ... Read More
They will tell you don't need a passport to sell you the trip, then when it comes time to sail off they say you should have read the small Fine print! The rooms are small. And we had to change our room because it had a leaky toilet and the bathroom had mold growing up the walls. This was just a terrible experience from the beginning to the end. The entertainment was 2 comedians that were not funny at all. It was just plan silence when they said a joke. Other experience cruisers stated that this cruise is for the old, because the entertainment is not great, the servers were just okay and did not entertain like they would on a Carnival cruise. They say you get what you pay for and that is why they always have specials because there is nothing "special" about the cruise or the customer service that you receive from the cruise line. Read Less
6 Helpful Votes
Sail Date: January 2017
We tried this cruise ship to go to Mexico. The food was HORRENDOUS in most of the restaurants, specially at Chin Chin restaurant. We much preferred the food in the Garden Cafe to the specialy restaurants. The Haven breakfast had limited ... Read More
We tried this cruise ship to go to Mexico. The food was HORRENDOUS in most of the restaurants, specially at Chin Chin restaurant. We much preferred the food in the Garden Cafe to the specialy restaurants. The Haven breakfast had limited food and not very tasty... you can have special order but it wasnt cooked well and took a very long time to cook. Food was terrible... best food was in Garden Cafe. The ship is Old and Small and Front Desk hotel manager is RUDE... the pool deck area is wayyyy too small compared to the other cruises we have taken. The White Party was *DEAD*. They held it at Spinnaker Lounge cuz it was raining in pool deck... when we arrived 30 minutes after the party started there were only @10 passengers on the dance floor...that was the extent of the White Night experience. Usually bartenders and servers would dress up like angels and entertain, dance throughout the night, make the party lively... that was absent here. Our room was not cleaned in detail when we first checked in and the blinds were broken and never fixed even after we complained about it. The chrome fixtures in the room were very dusty and there was hair/dirt in the outer edges of the bathrooms, carpet looked old, faded and dirty... detail cleaning was poor. The hammock, umbrellas, cushions, shades were not set up at all in our private deck. We kept complaining that they needed to set it up and they finally did it right on the 3rd port of call. We didnt purchase any shore excursions from the ship... we saved so much money by buying outside the ship and the Mexicans gave us half price discount. We had great excursions that we arranged with the locals on our own. We attended a free seminar on feet inserts and they managed to convince me to buy a pair for $200. They said there was a free 7 day trial. When I tried to return it before the 7 day period they refused to give my money back. I recall the guy told me they never had a return in their history of selling this... I can see why. We were happy with the entertainment... the New Yorker standup comedian was great, and the dancers were talented and wonderful. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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