115 Norwegian Jewel Cruise Reviews

Norwegian Jewel the worst ship I have been on and I consider Norwegian Cruise Liner with fraudental advertising. I was on a 7 night Alaskan Cruise. We were to dock at 3 Alaskan port and also at Vancouver BC. Two days before sailing; ... Read More
Norwegian Jewel the worst ship I have been on and I consider Norwegian Cruise Liner with fraudental advertising. I was on a 7 night Alaskan Cruise. We were to dock at 3 Alaskan port and also at Vancouver BC. Two days before sailing; Norwegian Cruise send an email stating they were cancelling Skagway Port stop due to ship repair. Norwegian Cruise line reimbursed US$ 267 for the port cancellation. It makes no sense to me. By cancelling Skagway, they cancelled 1/3 of the vacation. The stop at BC Vancouver is so close to Seattle that it could be cost effective to travel without the cruise ship. We visited only 2 ports in Alaska. We were docked at Seattle port for two nights. Beside the cancellation, the ship was dirty. The hallway smelled of feces. All shows were sub standard with amateur actors. The buffet food was terrible with exception for breakfast. I will never recommend this cruise line. Norwegian Cruise Liner makes cruising a nightmare instead of a vacation. Read Less
Sail Date August 2016
Do NOT book a cruise through Norwegian. We have cruised several times through various cruise lines and they have the worst customer service we have ever experienced. They canceled our port in Skagway and only let us know two days before ... Read More
Do NOT book a cruise through Norwegian. We have cruised several times through various cruise lines and they have the worst customer service we have ever experienced. They canceled our port in Skagway and only let us know two days before sailing. Not only did they cancel our port, but they brought us back to Seattle a day early. They were only going to offer each stateroom $100.00 of onboard credit as compensation until everyone called and complained, so they finally gave in and gave us one full day of compensation. I understand they have the right to change the itinerary and understand circumstances arise that are out of their control...however, this was scheduled maintenance and completely in their control. One of the guest services managers even admitted to us that they had known about this maintenance for over 3 weeks and just picked our cruise to complete it. They purposely waited knowing that no one could cancel their cruise the day before. How can you treat customers that way and expect them not to be upset? On top of this, we booked an excursion in Seattle the day we came back at 10am. They told us we would dock at 8am, and figured 2 hours would give us plenty of time. They didn't communicate to their customers that everyone had to go through customs first and that they were going to do it by each deck. We had to argue with them to let us off the ship so we didn't miss our excursion. They also didn't tell people that everyone had to go through customs, even if you weren't leaving the ship, which meant they were having to wake people up and get them out of bed. Needless to say, there were a lot of unhappy campers. We've heard this is definitely not the first time Norwegian has treated their customers this way, and we wished we would have received a warning before booking...so please take our warning! Everything was never their fault and they honestly were just complete jerks about the whole situation. We had a similar experience on another cruise line and while upsetting to have a canceled port, they did everything they could to make it right. Not Norwegian, they were extremely rude and clearly do not value their customers. Also, side note, they have small cabins, and tall people beware, you will not be able to use the restroom correctly if you have long legs. Most people who were tall complained about having to sit sideways to fit. Some positives are the food was very tasty and the nightly entertainment was great. The ship is newer and doesn't have a lot of wear which is nice. Again, steer clear of Norwegian...we cannot wait to book another cruise with another cruise line to get the bad taste out that this one left us with... Read Less
Sail Date August 2016
It sucked ,they cut a day off our trip with only 48 hrs warning. ship bath room were messy not cleaned frequently . The food was so so very starchy and lots of fried food . It was a disappointment I had saved for a year to go to ... Read More
It sucked ,they cut a day off our trip with only 48 hrs warning. ship bath room were messy not cleaned frequently . The food was so so very starchy and lots of fried food . It was a disappointment I had saved for a year to go to Alaska to have it cut short with out warning . They were not going to refund people's money , people went crazy on them. The refunded a day of our cruse ,but only in ship board credit . They were not strike on people smoking they had a smoking room it smelled at least 50 feet away the door. The casino smoke was overwhelming it was impossible to get away from . My room was not vacuumed I dropped a earring and went under the bed for it and there were enough dust bunnies to start a farm . So sad . Read Less
Sail Date August 2016
I wanted to make my wife's 50th birthday something she would remember! Well, thanks to NCL, it will be memorable....but not in a good way. 2 Days prior to sailing I receive a call from my travel agent informing me that Skagway was ... Read More
I wanted to make my wife's 50th birthday something she would remember! Well, thanks to NCL, it will be memorable....but not in a good way. 2 Days prior to sailing I receive a call from my travel agent informing me that Skagway was canceled because NCL decided to do maintenance on the propulsion system on the single most expensive sailing of the season. ( Yes I could have picked a less expensive sailing...but again...it fell on my wife's birthday.) I was informed that we were going to get a $100/cabin on board credit...after spending almost $5000 on the cruise. Needless to say I was a tad bit miffed. I called NCL and was politely told to pound sand. I then called the Executive offices...and again, in a much more friendly way told to go "F" myself cuz they werent doing anything for us. I should be happy with the $100 on board credit. Apparently enough people called and they finally refunded one day of the cruise. It sounds nice, but it was still a win for NCL and bolsters their profits. (a mere $78.6 million in 1st quarter 2016 profits) On to the cruise....really a disappointment: My cruise experience was less than favorable. The main sticking point was the staff...from the cruise director to the bar tenders. Don't get me wrong, some of them were great...my room guy was fantastic. I even tipped him above the pre-paid gratuity. One of the waiters in the martini bar was amazing...tipped him too! The ones that irritated me....rather infuriated me was your Cruise Director, Archie. He seems a nice enough guy, but is it really appropriate to joke about the fact we had our itinerary changed and we wouldn't be going to Skagway? I know he was kidding, but more than just myself found this to be in really poor taste and completely unprofessional. Never the less, really hit a sore spot and kinda put me in a rotten state of mind the rest f the cruise. If that wasn't enough, the bar staff needs to lighten up when someone says a drink isn't correct. I asked to have my drink re-poured because it was kinda nasty. He snatched the glass from me....huffed away, grabbed the bottles that were required and poured in front of me...pushed the glass across the bar and in a rather terse tone asked, "will this do, SIR?" The other issue was the lack of activities on the ship. Since we spent more time at sea than we did in port, it would have been a grand idea to have stuff available for the passengers. On the way back, the bars closed...the gift shop closed and the casino closed. The only thing to do was pay $20 to play bingo which is a totally controlled game since you can dictate the outcome because the cards are pre determined to what one wins and you can dictate the winning card based on the pot. The food on board was OK. It was presented nicely but really lacked any flair. The taste was really blah. No offense, I have had better food at Denney's. I had a NY Strip the 1st night that I ordered Med. It came out cold...well past well done and dry and lacked flavor. My friend also ordered the same....we both sent them back. Anyway, Not a positive experience to say the least. The compensation offered was a kind gesture but truly overall, doesn't account for all the shortcomings. Unless NCL where to have some absolutely amazing offer, I cannot say I'll ever choose NCL as a choice and would not refer a friend. The way we were treated was less than acceptable. There you have it fellow cruisers....you've been warned. Read Less
Sail Date August 2016
Free Style dining and recommendation from friends. First of all we received notification of them cancelling our last port, Skagway, two days before leaving, because they had maintenance to do AFTER we sailed for 5 days. We had to come ... Read More
Free Style dining and recommendation from friends. First of all we received notification of them cancelling our last port, Skagway, two days before leaving, because they had maintenance to do AFTER we sailed for 5 days. We had to come back to Seattle a day early and sit at the dock, casino closed, stores closed and they tried to tell us our drink package had expired. Wrong! The maintenance wasn't because anything was broke, they just decided to do it on our time and our dime. At first they were going to give us $100.00 credit to our cabin, whoopee dang!. After everyone on board complained they then decided to give us 1 days worth of our ticket. Everyone lost their excursions and the time in some ports was shortened. The customer service on board was a joke, They weren't capable to give correct information and directions. They were useless. Not all of the passengers received emails about our cruise being shortened, so needless to say, there were a lot of irate passengers on board. Sounded like a mutiny in the making. When we arrived, a day early, back in Seattle, it looked like at least a third of the passengers were disembarking with their luggage. They said they would pay for a hotel before they stay another night on that ship. We had a balcony cabin on deck 11, which was adequate, but not the cleanest. Dining was not too bad, service was slow. I can't comment on excursions because they were cancelled. Would I ever cruise with them again, NO. They couldn't pay me to sail on one of their ships again. Entertainment wasn't that great either, and they only had one store on board, which they closed 2 days early. This was the 5th time I have cruised, other experiences were great. Read Less
Sail Date August 2016
My husband and I wanted to celebrate our 50th wedding anniversary with our adult children and granddaughter by going on a cruise. This was our first experience with Norwegian and IT WILL BE OUR LAST!! We flew into Seattle and had no ... Read More
My husband and I wanted to celebrate our 50th wedding anniversary with our adult children and granddaughter by going on a cruise. This was our first experience with Norwegian and IT WILL BE OUR LAST!! We flew into Seattle and had no problem meeting with the NCL representative and being transported to the ship. Embarkation was smooth. Our luggage was delivered timely. Our cabin was very nice and the bathroom was large with a walk-in shower. The staff was friendly and helpful. It went downhill from there! The food was awful. The choices didn't change much from day-to-day. Nothing tasted fresh; nothing was served hot; basically everything was bland, boring and tasteless as institutional food. We ate at the buffet quite often - not because the food was better, but we at least had more of a selection of lousy food to choose from. The entertainment and/or activities were sub-par! Four out of five things listed involved a charge or were barely disguised sales pitches for jewelry, cameras, teeth whitening, etc. The only thing we could find to do in the evening was listen to music in one of the lounges. The only time a movie was offered was on shore excursion days when we were off the ship. My daughter and I tried to go to "Play Bingo with our fellow passengers". The card room was overrun with unsupervised children as it was most of the time. No one from NCL was there to organize the game - probably too busy selling Bingo or Deal or No Deal tickets! Our granddaughter (age 7) was probably the happiest one as she absolutely loved Splash Academy. The ports and shore excursions were interesting. We went on a whale watching tour in Juneau, took a three hour train ride in Skagway, watched a lumberjack show in Ketchikan and enjoyed Victoria. We celebrated with our family which was the purpose of the cruise. But we will definitely return to Princess the next time we cruise. Read Less
Sail Date July 2016
If you are full time cruisers, boy do i have some information for you. We just did a 7 day cruise to alaska, and we got surprised by new policies. 1. You cannot remove the gratuities from your bill, on ship and pay cash like we do. ... Read More
If you are full time cruisers, boy do i have some information for you. We just did a 7 day cruise to alaska, and we got surprised by new policies. 1. You cannot remove the gratuities from your bill, on ship and pay cash like we do. Now you get a form to fill out after you leave ship to e mail to their home office and you might get reimbursed. 2. You cannot cash a travelers check at the office for cash. You can put the money in your account and then they will charge you a fee to get cash. 3. In room breakfast is only sweet rolls-coffe-tea served from 6am until 10am. If you want fruit-juice-eggs with your breakfast you are charged $7.95 from 10am until 6 am you are charged $7.95 for all room service orders. 4. The food in the garden café is the same everyday (a lot of pork) and it is never hot. 5. On sea days there were no activities to do. 1 trivia-buy jewelry-buy paintings. the movies that were shown were sci-fi or cartoons. THE TV CHANNELS WERE 5 NEWS-4 SPORTS 1 TV SHOWS 1 CHILDREN SHOWS- 1 MOVIE CHANNEL ( 5 MOVIES REPEATED OVER & OVER.) 6. Thresholds at inside doors are a problem to get over in a wheelchair. there is no way to get near the front row in the showroom without using stairs. People who can’t see good need to be close to the stage. we didn’t get to see any of the live shows. 7. We cruised on this line last year and we didn’t have any of these problems. The new policies are geared to nickle & dime you to death. i can see that this cruise line will be getting only first time travelers, as the travelers learn from others what is going on and to go to other cruise lines. So if you are planning a cruise and like the new policies then norwiegen cruise lines are for you. Read Less
Sail Date May 2016
We upgraded to the Haven.Upon arrival we realized there really was no Haven. We met a butler, but after the initial meeting he was non-existant. We had no orientation to our room or the ship. No rules were presented although the ... Read More
We upgraded to the Haven.Upon arrival we realized there really was no Haven. We met a butler, but after the initial meeting he was non-existant. We had no orientation to our room or the ship. No rules were presented although the "butler" seemed to be creating his own A total waste of money. No butler not concierge no service at all Could not get any wine to the cabin. The people in the Haven patio were helpful but could not bring the wine or cocktails because that was the job of the "non-existant" butler. Do not spend the money on this upgrade. The room is nice and the service around the ship was OK. The food in the Moderno, the place where Haven members go, is horrible! The clam chowder the first day was like a watery celery soup. Nothing in it! The shrimp cocktail and sword fish sandwich were both sent back. Went to Cagney's for a nice night out. The steak was grizzly and the baked potatoes cold. Getting wine, was a hassle even though we had the beverage package. Don't pay for that either. Totally overrated. We stopped at Astoria....nothing to do. Then on to Victoria and Vancouver. The evening meals are probably Ok but the cost of the package is far too high. This is not like any other Haven experience, beverage package, dining package we have ever had. This comes with terrible food and no service. We have sailed many times on Norwegian, but most likely not again. Read Less
Sail Date May 2016
Let me brgin by saying that I have been on mant cruises with my kids(about 20). Most of them with RC and a fee with Carnival. History has shown me that due to their stellar kids clubs, i was guerunteed some R&R. I chose this cruise ... Read More
Let me brgin by saying that I have been on mant cruises with my kids(about 20). Most of them with RC and a fee with Carnival. History has shown me that due to their stellar kids clubs, i was guerunteed some R&R. I chose this cruise over all othersfor the mexican riviera , for my 4 year old daughters spring break because of how NCL advertised the kid program as have a climbimg gym and obstacle coarse. The room for the splash academy was a blank 15'by15' padded floor roon. NO TOYS NO JUMGLE GYM NO COMPUTERS.I I spent the entire month prior talking to her about the kids club and all the things she would do. getting my VERY active daughter excited about the gym. She was so sad and i had to coax her to go so i could enjoy the awesome thermal suite i pirchased. While there she injured her knee, blead and was refused a bandaide. The only thime i left her there at port was for an hr or so when i picked her up she was sitting in pee she had an accident because she was affraid to ask staff for the bathroom. This was very much oit of charactor for her .Very low budget and we paid over 3000 for the 2 of us in a mini suite. The food was fair . I only eat fruit , veggies and some fish so i am not hard to please. All else was fine. I have cruised so much that i dont have really high expectations. There was something very distubing that i witnessed. We ate at Cagneys 2x and bistro 2x . While we were there waited to be seated i saw folks teying to get a reservation. They were denied stating it was full. I was there close to 2 hrs each time ant the restaurants were practically empty. So they are not being honest with people. My favorite stop was Masatlan we did the beach resort excursion . It was awesome. Great place for kids. They even had a kids club with cupcake decorationg and games. We didnt utilize that but we could have. We did the exclusive beach resort in Cabo. That was a time share.. owners not happy avout us being there the pool was pretty but yoi had to go outside a locked door for beach. It was crowded with teen and colege kids that trampled over my daughter. Read Less
Sail Date March 2016
I was looking for a sunny, fun vacation for myself and my 2 kids (ages 11/7). The experience can best be described as the "discount mall of cruising." We were left behind on an excursion - an absolute trauma for the kids as ... Read More
I was looking for a sunny, fun vacation for myself and my 2 kids (ages 11/7). The experience can best be described as the "discount mall of cruising." We were left behind on an excursion - an absolute trauma for the kids as the bus that left us behind in a small town in Mexico had our passports, money and life saving medicines, etc. on board. After working with the local police to get us back to the port, I (very tearfully) told the senior ship officer what happened who told me 'excursions are not their responsibility.' Zero compassion or interest in our safety. Only after insisting on a refund for the horrid experience was I able to get a refund. The officer's boredom with my very scary experience was surprising and made the ordeal worse. There are hidden costs everywhere (e.g. video games are $5 per game) and the goal of the entire cruise is to syphon money, avoid interaction and ensure that passengers create their own experiences on board. I won't ever (ever) spend my vacation budget on Norwegian again. The food is worse than airline food, the service standard is 'avoid interaction' and they literally do not care about passengers safety, experience or quality of life while on board. For the $15k estimated total cost I would for sure direct other families to a different cruise line (I've heard incredible things about Disney cruises even for older kids.) Net net: bargain experience for a premium cost. Read Less
Sail Date December 2015
My husband and I are avid cruisers but had never cruised on Norwegian before. We were taking our children and grandchildren on this cruise and thought that Norwegian would be a wise choice as much seemed to be offered for all ages and it ... Read More
My husband and I are avid cruisers but had never cruised on Norwegian before. We were taking our children and grandchildren on this cruise and thought that Norwegian would be a wise choice as much seemed to be offered for all ages and it left from our home port of Los Angeles. It felt clear to us that the majority of employees were not happy about working over the Christmas season, it was palpable as employee after employee was either blatantly rude or merely dismissive save for a couple of exceptions. Initially we were looking forward to the many dining options. After eating in the Italian Restaurant the first night (for a price), we changed our mind. The food was inedible and nobody seemed to care. The buffet smelled like a hospital cafetaria and the food tasted similar. The only thing I found that was tasty were the french fries. It was impossible to get reservations at any of the other restaurants except for Teppanyaki which was passable (also at a price). We had some problems with service at guest relations, who communicated that they could not solve our problems and we would have to take them up with customer service on our return. My husband spent 45 minutes on the phone trying to speak to a live person on our return. Unsuccessful, he emailed his complaint and received an email in return, telling him to expect a response within 15 days!!!!!! Read Less
Sail Date December 2015
Trying to think of something positive, but the only thing that comes to mind is the ocean is blue and beautiful. So, I will just list a few negatives that impacted us the most. Garden Cafe Buffet: Seating arrangement is messed up. ... Read More
Trying to think of something positive, but the only thing that comes to mind is the ocean is blue and beautiful. So, I will just list a few negatives that impacted us the most. Garden Cafe Buffet: Seating arrangement is messed up. Usually the buffet area is on both sides of ship, not here. Half the seating of most ships, so never a place to sit. Cold food, even after complaining. Food not good. Prime rib so bloody didn't dare eat. Ate a lot of pizza. Several times found serving spoon handle in with food. Floor always sticky. Customer service: The crew doesn't work as a team. Different answers to same question. Many crew had an I don't care attitude. Had to go to guest service many times on topics that should have been explained at check-in. Activity card: Don't be fooled like most people were. You receive a signature on an activity card for certain activities around the ship. We heard repeatedly that you only needed a few signatures (one crew member said 2 signatures for a key chain) to redeem for things like koozies to t-shirt. The last day was the activity redemption. There was nothing under 10 signatures. So, after waiting in line to find this out, the crew member told me to give them {the signatures} to a friend. There were a lot of unhappy people. Cleanliness: I had allergies, I presume from dust, in our cabin. Found a bra in the closet, broken piece of shower handle in soap dish, TV had a short in a wire so you had to mess with it to get a clear picture, no room for knees when using the toilet so you had to use it sideways. Read Less
Sail Date November 2015
I recently returned yesterday from a 7 night Mexican Riviera cruise aboard the Jewel from Los Angeles. I have been on over 25 cruises and this was probably the worst. The food was terrible and very disappointing in the free restaurants, ... Read More
I recently returned yesterday from a 7 night Mexican Riviera cruise aboard the Jewel from Los Angeles. I have been on over 25 cruises and this was probably the worst. The food was terrible and very disappointing in the free restaurants, seems they try to force you to upgrade and pay at the alternative ones. The Garden Cafe Buffet was very crowded and you have to get up for your own coffee or drinks with very small cups. If your already booked on this ship, I suggest you bring your own large mug. Our cabin carpet was worn with stains on the carpet and the TV has limited channels , so if you want to watch a sporting event, your are forced to go to one of the bars where they want to to purchase drinks. Again to make money. You cannot hear any announcements in your stateroom. If you like gaming I suggest avoiding the slots in the Casino. They have the worst payouts I have ever encountered. The table games have better odds. The Bingo is another ripoff. They charge 50 to 70 dollars to play and you only play 3 games with an average payout about $300 . All Bingo games are held in a bar with limited seating (again to try and sell you drinks. ) They use a computer to draw the numbers? The only positive was the Entertainment which was exceptional. Read Less
Sail Date November 2015
This was the worst cruise ever! This was a big birthday celebration. It started before we even checked in! First, the parking was confusing (not that this is Norwegians' fault) then there was confusion on the fact that we HAD to ... Read More
This was the worst cruise ever! This was a big birthday celebration. It started before we even checked in! First, the parking was confusing (not that this is Norwegians' fault) then there was confusion on the fact that we HAD to check our luggage in and couldn't carry on. Well, they rushed us for the porter to take the luggage, that we didn't have time to take meds out of the bag and we weren't even sure when we would get the bags. Then, while online check-in, they asked for a time that you were going to check in. We picked one of the early spots. So we breezed through the line. What they didn't tell you was that even if you checked-in early, you still had to sit there until noon before you can start boarding and by then, the entire room was filled with people checking in that you still had to stand in line. We got the beverage package and thought that was great. We were really excited not to have to worry about drinks and/or dinner times since we could go whenever we wanted. Well - let me tell you - the drinks were the size of dixie cups (like in a cheap motel). Servers were very unfriendly. The would only let you have 1 drink at a time AFTER you already waited like 10 minutes to MAYBE get the attention of the server. If you asked for 2 drinks, you had to present 2 key cards. So you had to order another drink as soon as you got your first drink so you might get it not too long after you finish the first! It was nice for the variety of restaurants to go eat at. The buffet was so-so. Maybe due to the variety of restaurants, they didn't put much effort in the buffet. Did I say that all the staff was not very pleasant? Anyhow, the rooms weren't ready on time so we wandered around the ship til it was. We left late so when we stood by the window to see the captain take us out, it was a waste of time because we stood there for like a half hour and nothing happened. We weren't the only ones. Everyone I talked to or heard in the elevator said this was the worst cruise ever. I have been on quite a few cruises on different ships and it was a miserable birthday. The shows were ok. We spent the extra money to eat in their steak restaurant. Not only did they book us in the wrong restaurant, they finally fit us in at a later seating (after arguing with them for like half hour). By the time we got there, the food was just ok and the servers were just ok. I could go on and on. Overall, I wouldn't do Norwegian ever again. From bad drinks (small and weak) to bad service. Not worth all that money you spent for a 7 day vacation/celebration. Read Less
Sail Date November 2015
First I would like to be fair and say there is some enjoyment on all cruises. One waiter and the room steward were very good and very friendly. But you could tell they were being extra nice for a big tip. That's fine and we did tip ... Read More
First I would like to be fair and say there is some enjoyment on all cruises. One waiter and the room steward were very good and very friendly. But you could tell they were being extra nice for a big tip. That's fine and we did tip them. But the rest of the staff that usually don't get tips were even rude at times. We have 6 cruises under out belt so we have something to compare from other lines. The ship was nice, but laid out so you often had to go up or down to get to the other end of the ship. I'm sure that design was to get you through the bars, shops, etc. to get more sales. The whole cruise reminded me of "Hay Lady Beach" in Mexico, they were so many venders trying to sell you something that you couldn't see the ocean. At ever turn the was someone saying "Hey Lady take a look or Hey Mister, take a look. Same with NCL, try to sell Bingo, More Cruises etc. The Bingo games never paid any the big prizes that were "hawked" trying to get you to play. We were asked to down load an App for convenience, but turned out yet another charge for that as well. We asked for a refund (of the 7.95) and were told at one point they would, but it was on the bill when we left even though we deleted it the first day. Those all were minor problems but Sorry NCL, there are so many other cruise lines that get it perfect the first time every time. So we will go elsewhere for future cruises. Read Less
Sail Date August 2015
I chose this cruise because of our Fantastic previous cruise with the Norwegian Pearl going to Alaska, and we wanted another memorable, amazing experience. It comes down to this: I am a gambler. My primary reason for cruising is ... Read More
I chose this cruise because of our Fantastic previous cruise with the Norwegian Pearl going to Alaska, and we wanted another memorable, amazing experience. It comes down to this: I am a gambler. My primary reason for cruising is gambling and drinking. I only play roulette. 1. On my last cruise, one of the two roulette tables was broken 2. I only gambled on the first day. I lost $6,500 in about 5 minutes. The table maximum was $2,000. I bet $500 on red and lost, then $2,000 on black and lost, then $2,000 on red and lost, then another $2,000 on black and lost. That was all I had to gamble with for that cruise, and I blew it in the first 10 minutes on the first day. 3. Aside from being mortified that I'd spent my entire gambling bankroll in MINUTES on the FIRST DAY, you know what I got for comps? Nothing. I don't know what my play history shows from my first cruise, but for the second cruise, it shows nothing. Every single casino on the Vegas strip will comp me rooms for that, and Casinos at Sea doesn't even rate me as a gambler. 4. NCL might be the only cruise line where I would have to pay for drinks. Even on my first cruise, where I didn't lose that much money - having to get the pit boss to nod to the bartender to make me a drink because I'm not a high enough tiered player makes me feel bad, and I don't like being made to feel bad for trying to get a bit of hospitality. 5. The ship itself was terrible. 50%+ of the passengers were ill, the crew were ill, spreading illness like wildfire around the ship. We got stuck in ports while the ship requested permission to dock because of all the sick people. 6. The ports were terrible. Hondurus might be beautiful.... but not after a hurricane, when the port is destroyed, and we're getting shuttled to the beach on small cutters so we can wander around inside a chain-link fenced area protected by soldiers with automatic rifles while beggers outside of the fence look for handouts. 7. And the worst thing of all - loyalty isn't rewarded. I have a $10,000 bankroll to gamble this fall. I've been trying to decide where to go, and my wife suggested we try a cruise again. I contacted Casinos at Sea to find out what kind of options I might have, and they're dried up. After my first cruise,NCL was offering me free cruises as a "valued casino patron." I guess I assumed that they would be happy to room and board me in exchange for me bringing thousands or tens of thousands of dollars into their casino as a captive audience - where I can't even leave and go play at another casino. When the CAS folks told me what I was eligible for - which turned out to be the basic offers available to ANYONE on the internet via the NCL guest splashpage, that was the final straw. I researched this a bit tonight on Cruisecritic, and find that CAS has a reputation of getting increasingly stingier, less generous, and less willing to offer promotions or incentives, and gamblers are switching to Royal Caribbean. The first cruise I took with NCL; an inner passage cruise through Alaska - is one of the most treasured memories I will ever have. The cruise, the food, the gambling, the stops...it bought my loyalty to NCL. With the next cruise being such an opposite and inferior experience compared to the first one - we were shocked. Nothing is perfect though - I sent some feedback that the cruise didn't go very well after it ended, but never heard back. I suppose every cruiser should research their cruise destinations and ports instead of trusting a cruise line to do it for them, but I was shocked at how shoddy of an experience it was. I read some other reviews on here about the Jewel specifically being a shoddy ship, so I can't speak for the entirety of the Norwegian fleet of course - but the followup customer service was atrocious. Read Less
Sail Date July 2015
My niece had flown with Norwegian Air while in Europe and raved about the experience, so when she graduated from college we decided to use Norwegian Cruise Lines to travel to Alaska. Our expensive, once in a lifetime vacation. I ... Read More
My niece had flown with Norwegian Air while in Europe and raved about the experience, so when she graduated from college we decided to use Norwegian Cruise Lines to travel to Alaska. Our expensive, once in a lifetime vacation. I booked the entire trip through the Norwegian Cruise Line desk. The first words out of my mouth were "I AM IN A WHEEKCHAIR". This must mean something different to them than it means to me. Luckily, I am pretty able bodied, I am missing a leg, but get around very well. Had they bothered to tell me what a BAD idea it was to want to go on a cruise in a wheelchair, we would not have WASTED the thousands of dollars it cost. First we were booked on American Airlines, leaving Cleveland at 5 AM which meant getting to the airport at 3 AM. OOPS! they never bothered to mention the luggage fees imposed by American Airlines. The porters at CLE REFUSED to help me to the gate since my personal wheelchair did not have the leg pieces on it (I do not need them). So we got to the gate ourselves. The flight we were booked on was "down thirty steps/across the tarmac/and up ten steps". The check-in woman was nice enough to change us to a later flight that had a jetway. However, there was not enough room between the rows for my prostatic leg and forget using the bathroom. We arrived in Chicago O'Hare late and raced to the exact opposite end of the airport to find that they had no record of us and no room for us so we were bumped to an even later flight. When we finally arrived in Seattle, (after waiting over an hour at the transportation area) we were told that the transportation voucher was useless since they did not have ANY handicapped accessible vehicles. We had to get a cab. We finally arrived at the hotel nine hours after we were due. The manager on duty was snippy and let us know that no handicapped accessible rooms were available and that we should have let them know when WE made the reservations. She would however give us a room without an accessible bathroom with one queen bed and a pull out couch (for over $300 a night). which we refused. Finally an hour and a half later, we were put in adjoining rooms and informed that she was "doing us a favor". The next morning we contacted the cruise line to find out that they did not have an accessible bus to take us to the port. Everyone ended up waiting in the lobby while they found one. The bus driver did not know how to use the wheelchair lift and we were stuck in the very back of the bus with a broken and smelly toilet. We finally arrived at the port and one cruise line employee pushed my chair about tem feel and said, "you have it from here" and walked away. We were checked in and met Butu (a porter) who ended up being a God send. He was the most helpful person we met on the ship. Helped me navigate the gang ways that were so steep there was NO WAY anyone besides a mountain goat could have navigated in a wheelchair. We went to our stateroom and there was a note on the bed letting me know that if I needed any help with my "FOOD ALLERGIES" that I should contact the special office. I do not now, nor have ever had food allergies, I have one leg. My niece and I had spent months doing research on Alaska and on the available excursions, I paid for everything in advance.. NONE of the excursions listed on the web site as accessible actually were. There was no transportation available. We went to the excursion desk and the person working there let us know that they would gladly refund MY money, but my niece would have to go on them alone. Right, I wanted to stay on the ship the entire time and she wanted to sightsee alone! The special needs officer was able to get us ADA transportation, unfortunately NONE of the bus drivers knew how to use the lifts for the wheelchair causing delays and hurt feelings among the other passengers. She tried her best, but the entire cruise was a bust. A way overpriced bust. There is one handicapped restroom on each floor and every single time in ten days I went to use it, they were locked. The special needs officer would have them unlocked and when the next cleaning crew came by they locked them again. So, no matter where we were on the ship, I had to go all the way back to our stateroom to use the bathroom. A stateroom that was supposed t to be accessible, it was if you only wanted to go inside the door and turn into the bathroom. The rest of the room (we paid for the balcony room to avoid this) was too small. Never did get to see the balcony! I will say that we were extremely glad that we paid for the upgraded dining package. The main buffet was not accessible. There were a couple of tables designated for handicapped only, but no one to enforce the rule so they were always taken by "able bodied people". A couple of crew members offered to help me at the buffet as the tables were all higher than I could see, unfortunately most had thick accents and I had no idea what was on the buffets. We decided to relax and see the shows only there is only a small area that fit one wheelchair and three seats across the aisle that were designated for handicapped seating (again mostly ignored) so my niece and I could not sit together for most of the shows. We were able to get the seats once, but they are on the ONLY aisle that goes from one side of the auditorium to the other. We were repeatedly trampled by rude guests who felt the need to trample on our/her feet and my one foot. One woman even tried to take my wheelchair for her own. I know this is a long review, it is not nearly half of what we experienced. When we finally got home, I wrote to Norwegian Cruise Lines and after many emails and informing them that I was contacting the Federal Government about their lack of adherence to the ADA, I finally received a response. Offering me about $700 that could only be used on another cruise. Nothing for my niece since she was not handicapped, her "once in a lifetime" vacation was ruined by them also. Why would I ever go on another cruise with them after the almost $10.000 fiasco that was our trip to Alaska??? Read Less
Sail Date June 2015
having sailed with NCL before on a Hawaii cruise I was keen to do a back to back Med cruise with them. I have cruised around 20 times with Princess, P and O, Holland America, Saga, Thompson, My Cruises etc. and I have never been so ... Read More
having sailed with NCL before on a Hawaii cruise I was keen to do a back to back Med cruise with them. I have cruised around 20 times with Princess, P and O, Holland America, Saga, Thompson, My Cruises etc. and I have never been so dissatisfied. The food was awful and though the menus sound good in the restaurant it arrives late and cold and incorrectly served. I.E. all breakfast choices served at the same time so as you eat your waffles your omelette goes cold. The buffet meals were often cold and picked over as the fellow passengers on my cruises were feral. The desserts were pre prepared on shore and frozen and of poor cafeteria quality. The hygiene was atrocious and the seats in the buffet were often sticky and as they are made from wicker are extremely difficult to clean. My wife and I each contracted gastro and were confined to our cabin missing out on Sicily which is one of the few ports I had not visited before. The shore excursions were mainly ok but the NCL system of getting passengers onto the tours was abysmal. All tour groups meet in the large theatre and when called are funnelled through a claustrophobic passage at a snails pace as the shore excursion crew hand out bus passes painstakingly slowly. It is the worst system I've encountered on any ship and when I mentioned to the staff that perhaps they should consider looking at how other cruise lines organise tours I was told too bad, get used to it. Needless to say I have unsubscribed from NCL's news letter and I will never travel with them again. There are too many good cruise companies out there than to waste your time and money on a dud. By the way be prepared to pay extra for everything with NCL. I wouldn't be surprised to hear that hey have installed coin operated toilet roll dispensers throughout the ship in future. Read Less
Sail Date March 2015
We booked the Haven 2 bedroom well in advance. I was told by reservations if a better deal came along, they would honor the promotion. That did not happen. In Jan they started marketing the three bonuses. So I called to get them added and ... Read More
We booked the Haven 2 bedroom well in advance. I was told by reservations if a better deal came along, they would honor the promotion. That did not happen. In Jan they started marketing the three bonuses. So I called to get them added and was denied. So I am paying for one of the most expensive cabins and those paying 1/2 the price or less get free restaurant upgrades, drink packages and more ship board credit than I received by paying for a two bedroom, haven cabin. I finally spoke to a resolution specialist who provided nothing. This is my second cruise in suite/high dollar cabins in 12 months with NCL and NCL could care less that I was lied to by reservations about getting future promos. I would have waited to book, but was assured by the reservationist I would not be penalized by booking early. I guess I would add, the conflict resolution specialist had the resolution that in order to get the packages that almost everyone on the ship had, I could pay a 50% cancellation fee and rebook (less than the value of the package). If you drink at all, please note that a vodka with grapefruit juice with auto gratuity will cost you $24 for two of them. Over the top charges in the bar. The butler showed up with sweets every afternoon, but was almost non existent the cruise. The concierge was fairly hidden away too. The first morning at sea, no sleeping in for us. The deck above us was a sun deck at the top of the ship. From 6 am until 6:30 or so, there was a crew lounge chair throwing contest. Drag, drop, drag, drop, repeat. We complained to the butler when we saw him a few hours later and his response was it wasn't him. So off we went to find someone to hear us that chair throwing for set up wasn't going to work for us. We were assured it was addressed. That night at 5:30 pm the chair throwing began again as they were re-stacked. About 5 phone calls later finally found someone that understood this was excessive noise. The room steward Alex was the only one of the crew that was service oriented. The excursions were pretty bad except in Trujillo. Great place to snorkel. Good beach as a part of the tour. Let's just say, this was my last NCL trip (my third trip with them total with two in the past 12 months) Next Spring Break Princess, RCL, Celebrity or another cruise line will be getting my big dollars because I love the suites/upgraded amenities. Read Less
Sail Date March 2015
The ship rocked and shook continuously. If the constant rocking and chugging does not make you sick, then the constant singing in the inferior buffet dining about "washy, washy, washy" will make most definitely nauseate you. ... Read More
The ship rocked and shook continuously. If the constant rocking and chugging does not make you sick, then the constant singing in the inferior buffet dining about "washy, washy, washy" will make most definitely nauseate you. This was my 10th cruise; second on NCL. The first time was 20 years ago on a different ship which at the time was probably new and simply re-christened as the Jewel. We had a balcony room which was exactly the same size as any other ship I have been on - only this one was completely outdated. The food was awful. Usually I try to lose 10 pounds before going on a cruise so I can eat away and not feel guilty about gaining. I probably lost 15 pounds on this cruise. The choices that were repeated nightly were slim. The "specials" of the night were especially disgusting. Our steward kept the room clean but didn't seem overly excited to clean or replenish towels and toilet paper as needed. I am a neat-freak so I do not let the room get messy. There were three of us in the room - and cruise lovers know you are not in the room that much. But when we would go out for the day and come back at 2ish and the room still had not been cleaned and the hallways smelled like dirty socks - well it was not pleasant. The weather played a factor in docking in Belize so it took longer than normal to get on the tender to take us to the island. There were so many people trying to get off at the same time and it was so unorganized, but those who had excursions planned were given first priority. So since we were one of those with priority, we were re-routed through a section of the ship that I am quite certain whoever has shares in NCL would have flipped out that we were even privy to this area. It showed their survey scores. Guess what? They were ALL terrible - every section was 80 or below. It is not a kid-friendly ship. The entertainment was mediocre. The dining staff made new rules every night. One night men could where shorts; the next my 18 year old son came in with shorts and was told he could not enter the half-full dining room. Seconds later four older gentlemen all in separate parties entered the dining room wearing shorts. After speaking with all 4 men I found out the hostess had told them the same, but they told her there had been no dress code regarding shorts the previous nights, so she let them enter. I went from person to person until I got to the 6th person who finally was a true angel; he cared. None of the 5 before him cared to listen to my complaint; passing it off to the next person. This 6th man, who was the ONLY person on the ship who seemed to really truly care about the passengers calmed my down, called the kitchen and had a pizza sent to my son's room. The next night he arranged for champagne and a fresh full size chocolate cake to be delivered to our table. That was the ONLY positive part of this entire debacle. Other than that one truly wonderful experience with the head of the dining area who had to be called in after arguing continuously with the 5th person, I would never, ever, ever - even if it was free, go on this ship or this cruise line again. Read Less
Sail Date November 2014
First time cruisers with another family who previously cruised on Carnival and Royal Caribbean. Children were ages 4, 6, 14, and 16 so given that this was our Thanksgiving holiday we were really psyched but quickly disappointed. ... Read More
First time cruisers with another family who previously cruised on Carnival and Royal Caribbean. Children were ages 4, 6, 14, and 16 so given that this was our Thanksgiving holiday we were really psyched but quickly disappointed. Embarkation was a breeze. Arrived to the terminal, dropped off the luggage, parked and all checked in relatively fast. No more than 45 minutes from lining up in customs to getting on the boat and then the issues began. Drink packages - I am pregnant and cleared for travel however because my husband and our children all must purchase a drink package because he will be drinking there is not an online option to change my drink package to an all-inclusive soda package. Doing this online supposedly saves you $5 a day however when I called before we left I was told it was too late to do this and to explain to them my issue on the boat and there should be no problem. Wrong again. We left on a Saturday, purchased the all-inclusive drink package for $54/day and were told to call the offices on Monday to dispute the charges because there was nothing that could be done - and this was the beverage manager we were talking to. Food - Garden Cafe (buffet) has the same food for breakfast, some changes in lunch and dinner but nothing to brag about. As for the "CHOCOHOLIC" night that they raved about in the daily - it was a misprint on Thursday and not available in Tsar's and when we asked our server she found out from her manager it was not available. So it was again listed in the daily for Friday and nothing more than what the Garden Cafe already had available for desserts on any other day. Desserts were disappointing as were the specialty desserts from Carlo's Bake Shop. As for O'Sheehans - great bar food if you don't mind waiting for it or if they don't forget to put your ticket in as this happened to me. This was where we went to dinner the first night thinking we'd try it out since the menu seemed appealing (wings, cheese sticks, chicken pot pie, fish & chips and burgers). Wait time was 40 minutes and we were seated. Once we ordered we just ordered in bulk and then our server disappeared. The next day I decided I'd go for lunch and get a burger. An hour later my husband and I are still waiting on my lone burger however everyone who was seated before and after me have eaten and left and still no food. Tsar's was interesting on Thanksgiving night as we had reservations and some ordered the Thanksgiving meal however they didn't bring the first course out (soup) until reminded and then decided that they wouldn't bring yams with one of the meals and instead put carrots thinking it would go unnoticed, perhaps? Azura was better but the food choice was only for that day. Our only good food was the last night at Teppanayaki's but with a 10p reservation we were unable to order sushi because the restaurant closed at 8p. Really? Room service menu was limited so don't plan on ordering a continental breakfast - not an option. Pizza is available 24/7 at a $5 charge and any room service orders after midnight cost you and additional $4. Room - we had a balcony on Deck 10 and right next to the elevators. Convenient and at times noisy but standard for a vacation. Saw our steward many times but had to ask if they did towel animals and by the third night was the first time we saw one on our bed. Children's activities - sparse. You could sign up for the NICKELODEON PAJAMA JAM that was only advertised on the restaurant placards and nothing more for $20 per person. This was the price of admission and breakfast but keep in mind, breakfast is free but not for this. Just like buying a ticket to movie if you are going with your child you pay full price. There were maybe 15 children in ages from infant to 12 or 13 but you do get a 1-on-1 photo opportunity with Dora, Diego, Sponge Bob, Sandy, The Last Airbender and 2 other characters I can't recall. Crafts consisted of coloring t-shirts or handkerchiefs with fabric markers, there is the arcade and the kids camp available too but not as much character sighting as I was hoping for given the Nickelodeon themed notion for the kids. Disembarkation - fast as when we got on. Only hold up was Customs but that is to be expected. Off the boat by 9:30a and home by 10:30a so this process was fast. Overall service - disappointing. Seemed to have some trouble communicating with guest services at time due to a language barrier and we spoke English but not sure they understood what we were asking. Can't say we felt welcomed by anyone. One bartender - Amalia - was the only one who seemed to make a point to want our business and ask how things were. Hubby had made friends with dealers in the casino but that was the extent of getting to know anyone. Never again for the amount of money spent would we go on another NCL cruise.   Read Less
Sail Date November 2014
This was my fourth cruise, but my first time cruising with Norwegian. The boarding process in Houston was simple and went fairly quickly. We chose this embarkation port because we were able to drive there. Driving through Houston was ... Read More
This was my fourth cruise, but my first time cruising with Norwegian. The boarding process in Houston was simple and went fairly quickly. We chose this embarkation port because we were able to drive there. Driving through Houston was great, minimal traffic and easy route. The staff were very friendly and had great attitudes. We saw the cruise director frequently throughout the trip and he was always smiling and greeting people. The shows weren't spectacular, but were enjoyable and just cheesy enough that it was cute. Our room steward was wonderful and greeted us by name and anticipated our needs. The biggest disappointment was the food. We attempted to eat at Tsar's the second day for lunch and found nothing, except for a salad and one appetizer, to be vegetarian. I asked for additional options and a woman finally appeared. We discussed options and she went back to the kitchen to speak with the chef. After no reappearance in over 10 minutes, we decided to leave and ate at the buffet. The buffet allowed us the largest number of vegetarian choices, but it was still sparse in my opinion. The Indian food was the best option for meatless entrees, as well as the made to order pasta. Cheese pizza was also always available. However, the food quality was very poor. I was excited to get off the ship so I could get home and eat good food that was worth eating. I heard people talking about how the pay for restaurants had better food, but again, most only had one vegetarian option; Cagney's had none. I cannot emphasize enough how let down I was regarding the inferior food and choices offered. I lost weight on the cruise. The main pool and adult only pool are side by side; poor design! There weren't many children on my cruise, and I certainly don't mind them, but on previous ships, the adult pool area is more relaxing and tranquil. This pool deck area is just one large area, and was packed with people on sea days. Overall, the entire experience was just blah! It felt like a complete waste of money and I would never recommend NCL, nor will we ever cruise with them again. Read Less
Sail Date November 2014
Been on at least ten cruises all on Royal Caribbean. Norwegian was the Worst cruise I have ever been on. Ship was dirty, rusty needed lots of upkeep inside and out. Service was not what we were used to all the way around from dining room ... Read More
Been on at least ten cruises all on Royal Caribbean. Norwegian was the Worst cruise I have ever been on. Ship was dirty, rusty needed lots of upkeep inside and out. Service was not what we were used to all the way around from dining room staff , cabin staff, casino staff. Food was mediocre at best. The service in the main dining rooms was terrible. Asking for a glass of ice water and actually recieving it turned into a joke after while. Staff all around were not friendly, could not speak good English or understand English. Multiple times did not receive adequate number of towels, ice in our ice bucket. Did not get cruise papers consistently. Excursions were okay-- Truilljo was terrible. It was dirty and poor and ridiculous. Our bus was slipping on the mud roads when we were returning from the resort. The resort was nice; food there was minimal and substandard. The tour guide we had for our tour of Truilljo had little to no knowledge and also spoke very broken English. Hard to understand; Was unable to do the complete tour due to disorganization of the tour guide and mismanagement of time. The mud roads on the way back were treacherous-- we were skidding and slipping. All aroudnd very disappointed in the cruise Not worth the money and will not recommend Norwegian ever. Also on this cruise a lot of older people using scooters. Hallways are very narrow-- waited one day for over 5 minutes for someone to get their scooter in their room-- annoying that I could not even get around this person. Really annoying in particular when I saw the same person walking poolside. Read Less
Sail Date October 2014
This was absolutely the worst vacation experience I have ever had. I've read some of the other reviews that say how wonderful the "Jewel" was and I can't believe my eyes. Getting on the ship was the experience from ... Read More
This was absolutely the worst vacation experience I have ever had. I've read some of the other reviews that say how wonderful the "Jewel" was and I can't believe my eyes. Getting on the ship was the experience from hell. We had arranged for a NCL shuttle to pick us up at our hotel and take us to the ship cause it sounded convenient. HA! We had to wait for a second shuttle do to over booking and when we got to the NCL embarkment area there was no place to park so we drove around for 35 minutes before there was enough room for us. When we got off the shuttle we were herded into a gigantic room with easily a thousand hot sweaty smelly people waiting to get checked in. Another 40 minutes, this time standing in line. Finally, we got on the ship and, you guessed it, a 20 minute wait to get on the elevator to go to our suite. When we got to our room, someone had used the bathroom and urinated on the floor. I could smell it when I opened the door. Had to call the porter and have it cleaned. Not a good start to our "Alaskan" cruise but I thought things would get better. NOT1 The food was mediocre at best and the service was TERRIBLE. Since there was no assigned seating we never had the same servers twice so no incentive to do an exceptional job. Servers were curt, unattentive and spoke little english. It was impossible to get explanations of menu items. The only good (traditional) bar was one where you had to pay extra to attend. I went to it anyway figuring if I had already paid for balcony suites I deserved a decent bar and no one challenged me. The main rub was that the ship was one giant jewelry store. The TV was a constant barrage of commercials for on-board sales, the whole center of the ship was a jewelry store, and when we got off at the towns, you guessed it, more jewelry stores. The closest we got to a glacier was 5 miles away but we could take a boat excursion to the base of the glacier "FOR ANOTHER $250 EACH!" What a rip-off. The glacier, by-the-way, looked more like a frozen river than the majestic walls of ice you typically see in the travel logs. But, then, we were 5 miles away. The single highlight of the trip was the "Red Dog Saloon" in Juneau. It was fun and the only thing on the trip that resembled Alaska as I expected it to be. Actually, the biggest highlight was getting off that stinking ship. I WOULDN'T GO ON ANOTHER NCL CRUISE IF WERE OFFERED FOR FREE! Read Less
Sail Date August 2014
This cruise was our only summer vacation; and we were all very excited for this prime destination and for some quality family time on board the Norwegian Jewel. We are a family of four, and we have also invited a set of grandparents to ... Read More
This cruise was our only summer vacation; and we were all very excited for this prime destination and for some quality family time on board the Norwegian Jewel. We are a family of four, and we have also invited a set of grandparents to share some "fun" time with us. This was our fifth cruise, and all the other cruises were nothing but great experiences (including on NCL in Hawaii - one of the reasons to be back on NCL, right?). This ship was the dirtiest we have been on. The state rooms were very small, and so were the lounges on the ship. The cabin was dirty and small. I had to wipe the shelves in the closet before placing my clothes in them. The light at the entrance into the cabin wasn't working and the room steward tried to explain to me that I did not need it. I had to use a flash light to find my clothes on the shelves. I had to ask again to be fixed and it was done after three days. The open decks, pools, and hot tubs were useless because, even though we had no rain at all (how lucky!), due to 50 degree weather and high winds - quite typical for Alaska - they were uninhabitable! The pool area should really be indoors, considering the destination. Everybody was crowded inside. At meal times it was impossible for our party of six to sit together at the buffet, unless we got there right when it opened. If you were hungry later, tough luck! So much about our family time! Not to mention that the food, neither in the dinning room, nor at the buffet was great. Except for the first day, the rest was mediocre the most. "Baby" back ribs felt like "grandpa pig"; very little seafood was served (what happened to the famous Alaskan king crab, halibut?), and no vegetables. Last day's dish of red snapper in the dinning room came with a tea spoon of mashed potatoes and two tiny slices of zucchini. The soups were the worst of all. I guess one has to go eat at the specialty restaurants if he/she wants a decent meal. After I payed a few thousands (five figures!) for the six of us, I shouldn't have to spend more for a quality meal. The staff tried their best to be nice, but some just spoke too little English. The minute we requested something out put of their norm, they wouldn't understand. Entertainment on the ship was nice, even above expectations. I feel that the value I got for the money was not adequate. Family from Colorado Read Less
Sail Date July 2014
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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