1,020 Norwegian Jewel Cruise Reviews

Had a wonderful cruise with many good memories. Thanks NCL !!! Our room was perfect for our needs. Clean and organized and the beds were very comfortable. Excursions were very well organized and evening ship activities were great. Had ... Read More
Had a wonderful cruise with many good memories. Thanks NCL !!! Our room was perfect for our needs. Clean and organized and the beds were very comfortable. Excursions were very well organized and evening ship activities were great. Had lots of fun ! Loved the Karaoke and made many new friends. Evening entertainment in the Stardust Theatre was a nice way to start the evenings and dancing to the great bands on board was a perfect way to end our evenings. Enjoyed relaxing with a cocktail in the many lounges. Loved the fact that no formal dress code was required. Lots of restaurants to choose from with delicious food. The buffet had a huge variety of food to choose from. Loved the washy washy staff. Took advantage of the spa. Nice treat ! Bar waiters were great. Days at sea were warm and relaxing. Just what we needed. Thoroughly enjoyed our vacation. Would definitely recommend NCL to others. Read Less
Sail Date March 2019
Chose this cruise for the itinerary. Embarkation went smooth in Sydney but some people did not see the little sign that said once onboard you could not disembark. Ship was much improved coming out of a recent drydock. Had a nice inside ... Read More
Chose this cruise for the itinerary. Embarkation went smooth in Sydney but some people did not see the little sign that said once onboard you could not disembark. Ship was much improved coming out of a recent drydock. Had a nice inside cabin and room attendant Nathan was excellent. Dining was good in main dining room except for the veal one night. The specialty dining venues were good and even the buffet was better than I remembered. Traveled solo and our solos coordinator Patrick helped us out with dinner reservations, show seating and whatever else we needed. The entertainment was hit and miss. Liked the idea of three overnights especially in the tender ports because the tendering process did not go so well. It was nice to have the second day so you could get out early and see the place. Did a couple ships excursions which would have been ok except that they were in a hurry to get you back to the ship although it was not sailing for another three hours. The rest of the excursions I did were organized by CC members. They went great and a special thanks to the members who organized them. The only real negative was the tender ports. I will be avoiding them whenever possible in the future. Read Less
Sail Date February 2019
We are cruising for several years now with Norwegian and we are pleased with their service and free style cruise is what we liked most. My wife have never been to Australia, Indonesia and Singapore so I decided to take her to that cruise. ... Read More
We are cruising for several years now with Norwegian and we are pleased with their service and free style cruise is what we liked most. My wife have never been to Australia, Indonesia and Singapore so I decided to take her to that cruise. We had a balcony a couple besides our stateroom is my wife's high school classmate from 1971 and 6 other new guest with NCL and first time cruisers. We had a great time and and had a lot of specialty dinners. Our group had received a lot of surprises from the Senior Officers that we have met on previous cruises with Norwegian and made our cruise more enjoyable not only for us previous cruisers but for our 6 other friends that we brought with us. They even sent fresh tropical fruits from Indonesia was sent to all our cabins. Shore excursions was great that we all got into the same bus every time we book. Read Less
Sail Date February 2019
The ports of call were a great deciding factor for us to take this cruise, embarking was smooth . The ship had undergone a recent refit and found it easy to navigate all areas. The average age for cruise was approx 55- 65 there were ... Read More
The ports of call were a great deciding factor for us to take this cruise, embarking was smooth . The ship had undergone a recent refit and found it easy to navigate all areas. The average age for cruise was approx 55- 65 there were minimal children There was a good mix of travellers from around the world Tzars palace (ain restaurant was more formal than Azures, Chin Chin &O’Sheeghans was a great drop in for a quick sack if needed we didn’t dine in speciality restaurants as all complimentary restaurants provided great service with a variety of menus. Entertainment was particularly good on the Australian leg, however on the Indonesian leg entertainment seemed to be of lower quality, but still entertaining. Activities on board All the usual trivia, bingo etc. however it was noticed that on sea days minimal activities were provided & on port days more activities were scheduled We chose independent tours off the ship due to the high cost os ship shore excursions.we found that when we tendered on Queensland Cairns (Yorkys Knob overnight at 10.00am most shore tours started at 7.00-8.00am it was also difficult to book a full day tour due to time constraints on return t ship times We were able to find a private half day charter , some people stayed in overnight accommodation . Unfortunately there was a medical emergency. On our way to Darwin and the ship returned to Cairns loosing our first day in Darwin where we had a full day tour booked - fortunately guest services were helpful in providing assistance by calling. Where I was able to reschedule my tour. Komodo island was good saw the dragons they were not lively and appeared to be drugged for viewing , we also visited Pink Beach. The coral there was outstanding better the the GBR- again an independent tour - ship tours only provided Komodo island Bali. Overnighted - many stayed in overnight accommodation - the tendering process was a a nightmare taking over two hours and taking over 35 min to get to shore causing many tours to be severely shortened- ship tours were late in returning Overall the cruise was enjoyable we would recommend taking this cruise and the ports were good the weather was hot & humid but it was not extreme Read Less
Sail Date February 2019
This was our second NCL cruise and found the experience excellent. Embankment was fine although in Sydney it takes a little while to clear customs. The ship had been recently refurbished and was like new. However some of the updates ... Read More
This was our second NCL cruise and found the experience excellent. Embankment was fine although in Sydney it takes a little while to clear customs. The ship had been recently refurbished and was like new. However some of the updates looked like it had been a rush job but it was still very good. We found the ship very easy to navigate and explore. This was stark contrast to our previous cruise with MSC in Northern Europe. The food on board was probably the best we have experienced on a cruise particularly the buffet and the french restaurant. Simple but good. Cruise staff were friendly but not overly friendly and our cabin was well maintained, As per usual NCL Ports of call were excellent and getting off and on the ship was seamless.Did not use onboard excursions as it was much cheaper to organise our own. Disembarkment in Sydney was excellent and the quickest we have experienced. Read Less
Sail Date January 2019
My sister and I have just returned from a very enjoyable 12 night cruise on the Norwegian Jewel sailing to New Zealand. We stayed at the Holiday Inn in Sydney, with lovely views of the harbour from the rooftop pool area, the night before ... Read More
My sister and I have just returned from a very enjoyable 12 night cruise on the Norwegian Jewel sailing to New Zealand. We stayed at the Holiday Inn in Sydney, with lovely views of the harbour from the rooftop pool area, the night before sailing. The hotel was clean and comfortable and a 5 minute walk to the cruise terminal. Embarkation was quick and painless. Although the ship was full it never felt crowded, there were always seats available and quiet areas to relax in. The service from the stewards, waiters, bar staff and guest services was generally pleasant and attentive. I was very impressed by the lifeguards at the pool who were always diligent in supervising the pool area. There was a high standard of cleanliness throughout the ship and a large emphasis on hygiene (washy washy). For the MDR we preferred Tsars over Azura as the decor was much brighter. The food was generally good, obviously we found some dishes better than others but that could have been our taste. Everything was well cooked and the meals always came out hot. One of our favourite appetisers was the Mozzarella Ravioli. O'Sheehans was okay for a quick breakfast or a snack. We used the dining package to go to the speciality restaurants with Le Bistro coming out on top with their beef fillet which melted in your mouth. Cagney's and Teppanyaki were good too. We were disappointed in Moderno as some of the meat was a bit tough and the service not up to the standard we expected. It might have been an off night as other people on the same cruise said Moderno's food and service was great when they went. We preferred not to eat at the buffet but it was well populated at meal times. Entertainment on board was excellent from the bands playing at the pool to the guitarist in the bar areas. The theatre shows that we went to were of an extremely high standard. The three production shows are not to be missed and the comedian Simon had us laughing continuously. Our favourite ports were Tauranga where we walked around the base of Mt Maunganui, Napier where we did a wine and food tour with Frankly Tours (highly recommended) and Akaroa where we strolled around the bay and browsed through all the stores. The scenery of the Sounds was amazing, lots of photo opportunities. Disembarkation was easy and well organised with no long queues when we disembarked. Overall I would definitely sail with NCL again with a preference for the smaller NCL ships. Read Less
Sail Date January 2019
We chose this cruise because we wanted to try a new cruise line after a couple of less-than-impressive experiences with our long-time favorites, Princess. We had heard good things about NCL, so it seemed a good option to explore when I ... Read More
We chose this cruise because we wanted to try a new cruise line after a couple of less-than-impressive experiences with our long-time favorites, Princess. We had heard good things about NCL, so it seemed a good option to explore when I received a really good promotional offer. The deal turned out even better than I expected, because it included two premium drinks packages, which saved us a fortune! We're not big drinkers so these packages don't usually make financial sense for us to buy but with the cost of drinks on the ship I was glad I didn't have to pay. As an example, an Irish coffee cost $9.95US + gratuity so about $14AUD. These mandatory gratuities really annoy me. If I receive excellent service I will reward it. But fixed fees are just a way of subsidizing cheapskate employers :-( The spa services were over-priced as usual, and the girls were (also as usual) more focused on selling me stuff I didn't want rather than concentrating on providing good service. There was one very unpleasant experience where a group of us - including a significant number of elderly and disabled people - were taken from the comfort of the theater where we were waiting to board a tender to take us on a shore excursion, and left standing in the bowels of the ship for over 30 minutes. No need for that at all. Now that those complaints are out of the way, let me tell you - this was a FANTASTIC cruise! We had a wheelchair accessible mini-suite which was just amazing and provided all the facilities we needed. The cabin steward was almost psychic in knowing what we might want and providing it in advance. The food was wonderful wherever we ate, and there were lots of free alternatives to the buffet-style meals in the Garden Cafe. The specialty restaurants were good, but I didn't feel I really needed to pay extra to eat there because the free food was excellent in terms of variety and quality. Entertainment was good, although we were disappointed not to see the Cirque show because of technical issues. The ship was large enough to be interesting and have great facilities without having so many passengers that there were logistical difficulties. Would I recommend NCL to others? That's a definite YES. Read Less
Sail Date January 2019
Traveling with a disabled person, was concerned that it would be a nightmare but was very happy with the attention given that made sure our trip was comfortable. Every issue and concern was resolved immediately. Embarkation and ... Read More
Traveling with a disabled person, was concerned that it would be a nightmare but was very happy with the attention given that made sure our trip was comfortable. Every issue and concern was resolved immediately. Embarkation and disembarkation was easy. Sydney was an absolutely beautiful pier. The food and service at Cagneys was delightful. Selection of food was varied and very good in all other restaurants. Felt the taste of the food of the Chinese restaurant Chin Chin did not live up to my exceptional experience in the Norwegian Gem. Not sure if they modify the food taste and spices based on where in the world is sailing from. The tours were all good to excellent. My cabin Stewart was one on the best I ever had and I have been on dozens of cruises. The disability officer on board was exceptional. We were lucky and had exceptionally smooth voyage with minimal rough seas. The entertainment was varied and unquie. The cirque Bijou was mesmerizing and worth the trip. One on the better shows I have seen. The other shows were good as well. Had great lounge singers. Fell in love with Carrie who played guitar and sang songs in some of the lounges. Had small glitches in the 13 days aboard but every one was resolved to my satisfaction. Pleased with the customer service orientation. Read Less
Sail Date January 2019
what a holiday!!! I have cruised a number of times. This cruise was something different again, great group of passengers great staff, crew as well. I can say this was the best cruise I have ever done. Ship was in great condition , food ... Read More
what a holiday!!! I have cruised a number of times. This cruise was something different again, great group of passengers great staff, crew as well. I can say this was the best cruise I have ever done. Ship was in great condition , food and cabin where great too , Entertainment from the production was outstanding from vocals, choreography and the visual of the costumes was just amazing !!! The Itinerary was one of the reasons I picked this cruise also dates where great too. Plethora of on board activities for sea days and shore days. Entertainers where of a high standard and very entertaining. The selection for shore excursions was great too. Embarkation was no trouble as was disembarkation. This cruise I did a back to back first time doing this , and would defiantly think of doing it again stayed on for the January 5th cruise that was just as good. Do yourself a favor if your considering doing a cruise have a look at Norwegian cruise line there prices are competitive and Itinerary's are just as good :) Read Less
Sail Date December 2018
This cruise was a last minute holiday decision and we are so happy that we did it. The itinerary was excellent, the ship - which has recently been refitted - was exceptional and we could not fault the staff. Feedback from other ... Read More
This cruise was a last minute holiday decision and we are so happy that we did it. The itinerary was excellent, the ship - which has recently been refitted - was exceptional and we could not fault the staff. Feedback from other passengers was that the Balcony cabins were smaller than on other ships but we found that there was more than enough room for a king sized bed, lounge and to walk around comfortably. The weather (which is obviously out of everyone's control) could not have been better. The efficiency of embarking and disembarking made use of every moment ashore. As for the entertainment, I have not seen such a diverse set of acts performed to such a high standard. Truly international. We did not travel with children but those that did seemed to enjoy themselves. The Jewel does not contain the large waterpark that other, larger Norwegian ships carry so there were not an extremely large number of families. Read Less
Sail Date December 2018
Fresh out of dry dock and the first of the Sydney to New Zealand trips of the season, the Jewel looks great. Gone are the tacky plastic palm trees, ugly carpet, and funky colors. The ship looks modern, instead of the late 90s/early 2000s ... Read More
Fresh out of dry dock and the first of the Sydney to New Zealand trips of the season, the Jewel looks great. Gone are the tacky plastic palm trees, ugly carpet, and funky colors. The ship looks modern, instead of the late 90s/early 2000s wacky theme. Embarkation was easy. Since we were coming from the US and our flight landed pretty early, we were worried the baggage collection wouldn't be up yet. However, we got there around 9am and they were collecting luggage. We dropped our bags off (note that you can't drop off anything with alcohol in it and would have to carry it around all day), and spent most of the day exploring Sydney. Don't forget the sunscreen; we got pretty burned after just a few hours. There's plenty to do, see, buy, and eat around the port. Getting to the port is an easy subway/train ride from the airport to Circular Quay station, and maybe a 1/4 mile walk to the ship. There was a lot of people boarding but it went quickly. Our room was ready around 2pm and our luggage was delivered by 4pm. We watched the ship sail out of Sydney (it's beautiful, don't miss it), ate a small early dinner at the buffet, and went to bed early, as we were exhausted from the long flight and time zone difference. After the 2 sea days, we arrived in Auckland in the midst of a huge thunderstorm. The storm cleared up however, and we explored Auckland. The rest of the ports were easy, with the exception of Akaroa which used tenders. The tenders process was a complete mess and frustrating. The early tenders were all reserved for NCL excursions. We were told to wait until we were ready to get off the ship before collecting a ticket with a group number. Once we got our ticket, it took an hour and 20 minutes before our group number was called, then another 25 minutes to get to the port. We almost missed our private shore excursion that was scheduled for noon. The Fiordland National Park was the highlight of the trip. NCL hit a home run with this one. The ship sails through 3 different bays (which are actually fiords) while the cruise director gives commentary. The best views are from the top of the ship, but they also open up the deck on the bow which has great views. Entertainment was much better than I remember from other NCL cruises. The performers were all class A quality; I expected B or C class. The shows were fantastic, especially the Cirque Bijou show. My only complaint was a complete lack of "adult" entertainment; the only thing that wasn't G-rated was a comedian the last night who threw a couple of swear words in to an otherwise normal set. Dining was also fantastic. We really enjoyed the meals in Azuras each night and the waiters were great. Halfway through the cruise there was a flu outbreak so you had to ask for everything at the buffet and the dining rooms. The staff handled it great and were very friendly. We went to Chin Chins one night and found it to be mediocre. Overall it was a great cruise. A once in a lifetime bucket list item for us, and it did not disappoint. A+ NCL! Read Less
Sail Date December 2018
This was our 3rd trip on the Jewel and every day was just as pleasant as every day prior. Excellent cabin service and of course the meals were divine. We became addicted to Cagney's Streak house and the Hibachi Grill. The evening ... Read More
This was our 3rd trip on the Jewel and every day was just as pleasant as every day prior. Excellent cabin service and of course the meals were divine. We became addicted to Cagney's Streak house and the Hibachi Grill. The evening entertainment enthralled us and we could not wait for the next evening to see what would surprise us. The crew were always visible and ready to answer our questions. Drink service was great and the choices were plentiful. We spent a good amount of time in the game room. The tiles were clicking and the staff added table linen to help with the volume. We also were able to move some of our games to other areas of the ship and the options provided both quiet space and space with outside activities. I loved the Jewel and next month we move to the Pearl. Can't wait to enjoy the extended family. Read Less
Sail Date December 2018
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with ... Read More
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with différents shows but some with same performers. Service are excellent with smiles in their face and minds. Embarkation and disembarkation were smooth as supposed to be. Singapore is very model and clean with many excellent facilities, Bali is beautiful but to many traffic. Love Darwin with manageable small town and large botanical garden. Brisbane is modelly beautiful with rich historical town. My wife love all activities and joined many of them. For the ports and shores are mostly excellent (that’s why I choose this itineraries!) only some required tending in the rough sea but that understandable. Some port is kind of miss and hit but we just site relax on the ship with nice jacuzzi and swimming pool. I love to go again with Norwegian Cruise in the future with different itineraries since the world has so many wonderful places to visit. Read Less
Sail Date November 2018
Itinerary was Singapore, Indonesia, Australia, New Zealand.(32 days) This was a cruise of a life time. We saved for a long time to do this cruise. We have sailed with NCL before and believe this was the most relaxing cruise. We started ... Read More
Itinerary was Singapore, Indonesia, Australia, New Zealand.(32 days) This was a cruise of a life time. We saved for a long time to do this cruise. We have sailed with NCL before and believe this was the most relaxing cruise. We started in Singapore ( a beautiful city), that we could have toured for a couple more days. Arriaval at the docks and embarkment went great, almost seamless with no delays from delivery straight to the ship and our stateroom. Our state room man was excellent, the ship just returned from dry dock with new carpet and several other upgrades. Went to 3 special dining with excellent food and service. The Garden Cafe had a very good selection of food, with good flavor. Did 20 excursions and enjoyed each one for different reasons. The entertainment was very professional and very good. We would do this trip again in a heart beat. The one thing that I am sorry that we where not aware of until too late, that the ship was to continue on to Tasmania, which we would most definitly would have added Read Less
Sail Date November 2018
We had never cruised with NCL before but will definitely go with them again! Having boarded in Singapore, we could not believe how well the ship's crew catered for such a broad range of clients! The food was terrific and ... Read More
We had never cruised with NCL before but will definitely go with them again! Having boarded in Singapore, we could not believe how well the ship's crew catered for such a broad range of clients! The food was terrific and although we usually avoid the buffet, we actually loved it for therange and quality of food offered. The steakhouse restaurant was delicious too! We booked one shore excursion with the ship which was comparable in cost to the other twoI had booked independently for other ports. The standard of entertainment was fantastic! Again, nailed it as far as appealing to many different cultures and ages on board. Although this was an older ship to some of the ones we have been on before, it was impeccably maintained and the ambience in the smaller restaurants and bars was spot on. This was also smaller than some of the other ships we have experienced which gave it a more personal feel. Definitely recommend this trip to others! Read Less
Sail Date November 2018
This is part 2 of a 5 cruises on the Jewel. We traveled all the way from Vancouver to Sydney via Alaska, Russia, Japan, Taiwan, Hong Kong, Vietnam, Cambodia, Thailand, Singapore, Malaysia, Indonesia, Australia and New Zealand. There was a ... Read More
This is part 2 of a 5 cruises on the Jewel. We traveled all the way from Vancouver to Sydney via Alaska, Russia, Japan, Taiwan, Hong Kong, Vietnam, Cambodia, Thailand, Singapore, Malaysia, Indonesia, Australia and New Zealand. There was a 2 week gap while the Jewel was in dry dock in Singapore, so there were some changes in decor. Of course, there were also crew and entertainment changes along the way. The itinerary of the cruise was amazing. We particularly chose it because of the many ports. Some of the ports are a long way from cities and some use tenders, but if you are prepared for that and have appropriate expectations, this could be the best itinerary of all. The crew was by far the best feature of the Jewel. We have been on many cruises with different cruise lines on different ships. The friendliness and cooperative attitude of the Jewel crew is the best we have experienced. When you are on a ship for as long as we were, there are bound to be issues that crop up. The attitude of the crew can make or break the experience. We were on-board with a number of Cruise Critic members and the ship's group services coordinator always made efforts to facilitate our gatherings and excursions. The Hotel Director (Steven) and his senior staff always made the effort to meet and welcome us. We know that the relationship is complicated as we do publicly review their cruises, but often organize excursions outside of the NCL offerings. We were never made to feel anything but welcome and supported. The cabin (inside) was well laid out and comfortable. The bathroom with a real sliding shower door was better than most. Unfortunately, the partial refurbishment in dry dock left them with a less attractive mix of decors. However, the added USB chargers and improved TV's were good. The dining was good. We mostly ate in Tsar's Palace and the Garden Cafe. Unfortunately, the food taste was not up to the excellent quality of the service in either location. Certainly, we were able to find meals that we liked, but there is just some missing richness to the flavour. There is an overabundance of Indian dishes in the Garden Cafe relative to the demographics of the passengers. Cagney's and Le Bistro are a step up in food quality, but at a premium cost. La Cuchina also demands an up-charge, but without the added quality. O'Sheehan's is convenient, but not very tasty pub grub. Since we were B2B, the embarkation was easy. Unfortunately, NCL didn't provide much in the way of excursions to Tokyo for passengers continuing on. Therefore, I arranged an excursion and had 6 others join us through Cruise Critic. There were the usual variety of enrichment activities (demonstrations, discussions and presentations), but it would have been nice to have more in the way of cultural descriptions in anticipation of the ports we called at. The entertainment on NCL is always good and the Jewel was no exception. The singers and dancers in the production crew are a step up and the singers are capable dancers for the most part. The other entertainers were on a par with what you get in-between the production shows on any cruise line. There was a bounty of other musical performers in many other venues, such that there was choice and quality throughout most afternoons and evenings. There were a range of styles, so you had a choice based on location and most performers had different themes on occasion. The fitness center has replaced all the treadmills and ellipticals in dry dock, so they are all new now. For the most part, there are enough to meet the demands, but it did get busy at times. The staff/crew is/are the best thing about the cruise. Always smiling and friendly (except the security staff for reasons I don't understand), they make what could otherwise be an average experience great. The public rooms are certainly adequate for the size of the ship. Many were partially refurbished in dry dock. I think that they would have been better off completely refurbishing some of the areas rather than partially refurbishing many of the areas. It left some areas with a mismatch of the old and new decor. Both the cabin stewards and dining area staff tried to provide excellent service and were mostly successful. The flexible dining approach can leave you being passed between waiters in the main dining room if you arrive early, but they handle it well with good communication between the wait staff. The excursions were good, but always expensive relative to other cruise lines or independent arrangements. I think that this is because many NCL promotions provide excursion discounts, but even with the discounts they are more expensive than non-discounted fares from their competitors. Overall, we were satisfied with the value for the money, but that is because we know what we are looking for and know that our priorities are a good match for NCL. Read Less
Sail Date October 2018
The ship was on its way to dry dock, so a few things needed updating, but all in all it was beautiful. We were in a balcony cabin, not as big as I would like, but we made do. The staff was outstanding. I ate in most of the specialty ... Read More
The ship was on its way to dry dock, so a few things needed updating, but all in all it was beautiful. We were in a balcony cabin, not as big as I would like, but we made do. The staff was outstanding. I ate in most of the specialty restaurants, and they were all wonderful. When we ate in the main dinning room, we were able to have the same table with the same wait staff each night who treated us royalty. The ports were all interesting. I did not do any ship shore excursions in Alaska, as I have done them before, however I did do the excursions in Russia and each port in Japan. All done well with good English speaking guides. The last tour/excursion was in Tokyo and this took us to the hotel NCL had arranged. The hotel was magnificent. Another great experience thanks to NCL. Read Less
Sail Date September 2018
This is a cold water cruise - VANCOUVER TO TOKYO - but the pools were well heated and it was great swimming in warm salty mineral laden sea water when the air temp was cold outside! The hot tubs are great too - 4 of them - 2 at a warmer ... Read More
This is a cold water cruise - VANCOUVER TO TOKYO - but the pools were well heated and it was great swimming in warm salty mineral laden sea water when the air temp was cold outside! The hot tubs are great too - 4 of them - 2 at a warmer temp than the other 2. Pool/jacuzzi temps posted on the ship's channel and could be referenced everyday along with the captain's update on particulars. The pics of the ship are very bad - they do it no justice! It is a beautiful ship and going in for a retrofit at the end the Singapore leg of this trip - October, 2018. Regardless, the Jewel is beautiful and NOT garish like other ships. The staff nice as always. Jeff the assistant cruise director is particularly genuine. However, I didn't like the the competition among the staff - i don't think they should have to compete with each other for the title of "cruise hero." My only other "sorta"complaint is that whomever runs the volume at the shows in the Stardust theatre and the shows/happenings/dance classes/trivia etc in the Spinakker lounge put the volume WAY TOO LOUD. It was excessive and distorted the sound which made it more painful than ever. Otherwise - the choice of music even at the pool was often relaxing rather than thumping rave music! It's a cruise full of international travelers which makes it so very interesting - people's stories - and families - whether big or small - I love that. Not many kids - probably because of the time of year - school time - maybe about 15 in total and they were charming children. This cruise has a great combo of sea days with port day. I like both - the sea days are great for just lounging - and the port days you feel compelled to get your arse out there and see another part of the world! And at the end of the sightseeing day - there's your ship there waiting for you after walking miles seeing a new land. It was great! The staff were incredibly organized about leaving and returning the the ship - never much of a queue/line - hot towels - lemonade or hot chocolate depending on the weather - whizzed through security - presented with a cookie and we were back on board! Lovely. Dan and Jeff the cruise director and assistant cd are very nice people. There was a delay embarking in VANCOUVER - which lots of folk bitched about - but come on people - it was part of the adventure of travel! How often does that happen? Not very often and no cause for alarm. ALASKA: Sadly, the glaciers are almost all gone. Alaska is beautiful though and there are 3 stops there before heading out to the BERING SEA where DEADLIEST CATCH is filmed. The Time Bandit was sitting in dock in Ketchikan and it is a surprisingly small vessel! It was wild and woolly in the great north Bering Sea - but there were sunny days before we moored in PETROPOVLOSK - an island off the Kamchatka peninsula - yeah people - that Kamchatka from the game RISK you used to play when you were a kid! They said you had to buy a tour to obtain a visa to disembark in Russia for the afternoon - but that didn't quite happen. I believe all ship passengers were issued a visa - and the Russians were very efficient about it - stamped everyone's visa in the early morning and we were on tenders by 11AM. the ship was extremely organized about crowd control - embarking and disembarking whether on tenders or at port. Norwegian provided courtesy buses and tenders at most of the ports of call. The food on board was ok with some pleasant surprises. It was just kind of blah. They did have some nights were the entrees were decent - like suckling pig and pork roasts - roast beef - very little lamb though - and even a thanksgiving holiday meal evening which was actually quite well done for an east Indian chef! The bird was succulent and it was served with all the fixins' !!! However, all chicken on board was just inedible and smelled funky - I could not eat it - sorry! The fajitas on Mexican night weren't bad - but the refried beans and tortilla shells etc were processed. There is no need for that as they are easy to make. There was an abundance of fresh ripe fruit and selection of breads - but the latter seemed processed also. The breakfast fair wasn't bad - they made an excellent in kitchen muesli, which was surprising because there was a lot of processed food. There was the full range of breakfast goodies - whatever your liking - you could not be disappointed and the chefs were nice enough to always make my eggs with real olive oil instead of that spray on pam junk! The pastries/deserts were disappointing as were the soups - but the salad bar wasn't bad - no decent cheeses though even in the sandwich section - the cheese used was that processed american slices - not real cheese even! Although there was a wheel of blue cheese on occasion. The dressings awful too - canned! i don't know why, like the bread. they didn't make the dressings in house? The tea - not good either - but the coffee surprisingly palatable. The entertainment ranged from excellent to ok. The most professional were the gymnasts and Russian ballroom dancers, the 3 divas and a couple of others. The Russian ballroom dancers taught dance lessons too and that was fab -being taught by professional dancers - what a treat! I hope they keep that part because there were staff teaching dance classes but really - they weren't professionals and it was a bit of a loud joke. Wendy from South Africa and Julian from Australia were the exercise teachers and their classes were the favorites and most attended! Both delightful instructors. They were very zen about it - not pushy and vulgar like some personal trainers! Namaste! There is all manner of activity on board from daily trivia to Japanese and other language class that reminds me of the sailing days of yore when a passage was inclusive of classes in the language of the ports of call! Thank you Jeff and Dan for arranging that. Japan is incredible - the country ok - metropolis as far as the eye can see. But the people just amazing. what a delight - what a surprise - what a fabulous first time visit. I will certainly return for a spell in the land of the rising sun! I have been cruising since I was a kid - 1962 was my first sailing on the T.S. Hansiatic. My Mum loved big ships and passed that love onto her kids and I pass that love onto my son who travels with me. His first cruise was when he was 6. He said it was better than Disneyland! We have sailed many different lines over the years. This was our first time on Norwegian and we enjoyed it immensely. The Jewel is a gem of a ship and its crew and staff wonderful. It's pure hedonism - but hey - worth every moment lol! Don't hesitate to take this trip. Oh and I wanted to mention one last thing - the air filtration system on this ship - the JEWEL - is EXCELLENT! I have respiratory issues and always end up with some manner of respiratory distress when on a cruise - but did NOT get a respiratory infection on this ship. So just wanted to let y'all know! And they made every attempt to keep everyone healthy - which was much appreciated also. Bon Voyage then ..... Read Less
Sail Date September 2018
We enjoyed a transatlantic Cruise on the Epic in April 2018, so decided to try the transpacific. This cruise was far better than the first. The ship was one of the medium size ones with about 2400 passengers as compared to the Epic with ... Read More
We enjoyed a transatlantic Cruise on the Epic in April 2018, so decided to try the transpacific. This cruise was far better than the first. The ship was one of the medium size ones with about 2400 passengers as compared to the Epic with about 4000. Unlike the Epic, most of the Jewel’s public areas were appropriately sized, some seats were normally, but not always, available in most bars, restaurants & entertainment without excessive waiting. Our mini suite on deck 11 was spacious & well laid out; I even had a bathtub! Food was very good, although menus did seem to start repeating toward the end of the 19 day cruise. Some passengers continued on for another 16 days. I think that might be too long on the same ship at one time. The music, shows & other activities were excellent and suited my tastes. Offering of shore excursions was varied & interesting. Cruise director, Dan the Man, was on top of everything, even the route change due to a typhoon! Staff was very friendly and service was excellent. A medical emergency which required an extra stop was handled well with good passenger communication as was the threat posed by a large typhoon. NCI made it clear that safety was their top priority. We really enjoyed the cruise, loved the Jewel & are looking forward to cruising with on her or a similar Norwegian ship again . Read Less
Sail Date September 2018
Our travel agent selected Norwegian for our cruise in Alaska. Seward AK to Vancouver, BC. Our first time on Norwegian and was very pleased to find the ship very clean and well maintained with an outstanding staff. My wife and I have ... Read More
Our travel agent selected Norwegian for our cruise in Alaska. Seward AK to Vancouver, BC. Our first time on Norwegian and was very pleased to find the ship very clean and well maintained with an outstanding staff. My wife and I have cruised with Carnival three time and Princess once. Our last two Carnival cruises were really bad. Dirty ships, poor staffing and very poor maintenance. We just loved the Norwegian Jewell. Very easy to embark and disembark, very clean rooms with a wonderful room steward. Our waiter Gede was the best, very professional with a great sense of humor. He would have our drinks ready as soon as we sat down and knew that I was Gluten sensitive All by memory. The entertainment on board was very good with plenty of things to do on board. The shore excursions were outstanding giving us a real true Alaskan experience. .The staff were all very well dressed with clean uniforms and the cruise line provided hand wash all over the ship and at the entrance to the dinning rooms. A young lady at the door "Washy washy" If you asked me would we go again.....yes in a heart beat and plan to do so in a year or so. Big difference between Carnival and Norwegian. Last item. A bar Tender at the Whiskey Bar was outstanding and funny. A real entainer. In general all the Bar Tenders were great. Read Less
Sail Date September 2018
Choose this cruise for the date!! Very nice. Room very nice with more drawer/closet etc. storage than we could use.Shows were great---drinks good-- all food good with the exceptional of one of the Specialty dining. BAD experience, but ... Read More
Choose this cruise for the date!! Very nice. Room very nice with more drawer/closet etc. storage than we could use.Shows were great---drinks good-- all food good with the exceptional of one of the Specialty dining. BAD experience, but they credited us back. It was the Brazilian one. We were only served 3 things on a skewer. Auzura resturant was the BEST!! Also the Italian and French!! Service was wonderful. The off show excurtions were great!!! Would not do the same cruise again... but will do another one. We took the White Pass train in Skagway and it was excellent. The scenery is beautiful and the train was fun and informative. Ienjoyed the tram in Juneau where we hiked with just beautiful views. The weather we had for 4 days before in Ancorage was wonderful . Took the ACT bus from Anchorage to Seward and it is worth the money. The weather on the cruise was incredible -- bright and sunny EVERY DAY !!!l. I would definitely recommend this trip. Read Less
Sail Date September 2018
My husband, 86 year old Dad and I embarked on the Jewel Sept. 3rd. My Dad hasn’t travelled for 17 years, other than short car trips. He desperately wanted to see Alaska, so invited us to go along with him! His mobility isn’t great ... Read More
My husband, 86 year old Dad and I embarked on the Jewel Sept. 3rd. My Dad hasn’t travelled for 17 years, other than short car trips. He desperately wanted to see Alaska, so invited us to go along with him! His mobility isn’t great and sometimes he requires the use of his cane. Vancouver is a beautiful city, and if you have not visited before, allow yourself at least three days here. We lived there for a number of years, so we just arrived the night before and sister-in-law drove us right to the Port. This was easy peasy as she just drove right into the terminal, employees are there to direct you where to park, we backed up in a spot, unloaded, and an employee was right there to whisk our luggage away. Easiest port ever! Embarkation from the Port of Vancouver went effortlessly. We embarked at 12:00 noon and only waited about 15 minutes before we were processed. Very streamlined and efficient with welcoming NCL representatives. Getting on the ship was a piece of cake, and that’s where we headed as soon as we were aboard! The Garden Cafe buffet was very busy, and as it was my Dad’s first experience and being 86, he was completely overwhelmed. This is where the organization of the Jewel’s buffet is brilliant. Hot, cold, desserts, etc. all organized in neat little islands, with beverage stations around the edges. This was so much easier to navigate than other buffets we have experienced, and so great for my very confused Dad. Considering how busy it was, it didn’t take long to find a seat, in fact we didn’t have a problem any time we ate there. The food was delicious, and we all agreed on that, as we all ate something a bit different. The crew in the buffet was wonderful, very friendly and helpful. They were all appreciative of compliments we made regarding the food. Continuing with th dining, Tsar’s dining room is beautiful with lovely high ceilings and huge windows aft over the wake. Our only complaint here was breakfast one morning. We were seated right away at 8:15 a.m. and given menus ... and we waited and waited. They brought coffee and still didn’t take our order. I asked for tea twice with no response. Finally caught the attention of a crew member who clearly was not responsible for the section we were in, but he acted quickly to ensure our orders were taken - this was 20 minutes after we were seated. I believe they were short staffed at that time of the morning, even though they had opened 15 minutes earlier. About halfway through our breakfast, there were suddenly twice as many crew working around us. Fortunately this was the only negative comment about Tsar’s, the service and food were excellent otherwise (shout out to Manu!). Same can be said for Azura’s. Not as pleasant as far as ambience goes, but the service was exceptional (thank you Alejandro and Gerald!). Always had a good experience in O’Sheehan’s as well, but their menu is quite limited. Had one meal at Chin Chin, and it was just average - the shrimp and chicken noodle dish we shared was almost void of shrimp and chicken! Won’t eat there again on any future cruise. As a common complaint, the cost of alcoholic beverages. They are expensive enough without adding 20% gratuity. We have always found this a bit ridiculous - 20%? Too steep. The ship itself is lovely. Clean everywhere we were, except one bathroom one night where a group of women had decided it was a great place to leave all their dirty drink glasses. Come on people! Think! How difficult is it to carry them out and leave them on a bar counter? Crew always touching up paint or vacuuming stairs and corridors, cleaning treads on stairs, polishing railings, etc. Always friendly and would greet us with a smile. Spinnaker lounge was nice with huge windows all around and comfy seating. Nice crew working there (Stefan was very friendly and attentive!). Funny game shows - really enjoyed Newlywed Game, yes or no, perfect couple, etc. The Stardust theatre was set up very well. Good views of the stage wherever we sat. The entertainment was very good, the ship shows are usually so well done and suitable for everyone. Well, except for the adult comedian! He was hilarious! The crew appreciation was great! Love to see everyone on stage and they seemed to be having a really good time too. The only negative for us were the two women in front of us. As the crew was entering the theatre and making their way to the front, they stood up in front of us. NO ONE ELSE WAS STANDING! Save that for when they are all on stage and certainly we always give them a standing ovation at that time. The problem was we couldn’t see - my 86 year old Dad has a difficult time getting to a standing position at the best of times. He asked them to sit down, and their response was “why don’t you stand up?” They did not sit down but giggled to one another. How ignorant can people be? It is only these situations that can ruin the good time we were having. Maybe when they are in their 80’s with mobility issues they will understand. We didn’t take part in bingo, casino, Deal or No Deal - but did trivia a few times. Those are always fun! Hubby and I both used the gym facilities - he used all the equipment offered and I took part in several classes. The first day, they offered a $49 deal to take in a variety of classes. Yoga, Pilates, spin class, TRX training. There are also free classes like fab abs and stretch. The yoga was quite good, Pilates too much for my one shoulder, fab abs was great one day and not so great the other time (not a safe class by the male instructor - it could be harmful to people with lower back issues - full crunches). Our starboard balcony cabin was on Deck 10 close to one of the elevator banks for my Dad. Great location! A tip for cruisers, if you are on a northbound Alaskan cruise choose a starboard cabin as you will be facing the coast all the way up. If you are southbound, choose a port side cabin. The cabin was in good condition and always super clean (thank you Lorenzo!). The only thing was the loveseat/sofa bed was a bit tattered. I think NCL should consider replacing all of these - my Dad’s was the same. We only did one shore excursion in Skagway, and it was with a private company in a small tour bus with 21 people aboard for 3.5 hours. It was great and very worthwhile. The guide was funny, engaging and knowledgeable. The tour went just to the Yukon border, and made a few stops along the way for photos and a bathroom break. Such gorgeous scenery. In Ketchikan we just walked off the ship and toured the town, went up the Married Man’s trail to the spawning area of the creek and continued our walk to the Totem Heritage Centre ((very interesting), and back through a park and a different route back to the town. Past an extremely shallow part of the creek and watched the salmon for quite a long time, right on the shore only feet away from us. We had gone back on the ship for lunch and just hubby and I headed back off the ship afterwards. The mornings are all Dad had energy for, so after lunch every day he would have a rest or nap! In Juneau, same thing, just walked off and headed for the Mt. Roberts Tramway. It was a clear blue sky day, and going to the top of the mountain seemed like a not-to-miss attraction. We were not disappointed. The views from the top are spectacular, there was a totem carving demonstration, a bald eagle kept there as she was injured and would not have survived if she hadn’t been rescued, a gift shop, restaurant, lots of photo ops. There are also hiking trails, but we didn’t do any of these as the tram and short little walks were enough for Dad. Took a stroll along the boardwalk - beautiful metal sculptures line the boardwalk, stopped and had a beer at the Red Dog Saloon (a must do, such an eclectic place!) and headed back to the ship for lunch. After lunch, hubby and I headed off again, this time walking to the bridge at the far end of town as we had heard about a humpback whale sculpture/fountain at the bridge. It was about a 15 minute walk, but we walk fast and it was so worth it. What a stunning piece of art. Then we did a more extensive walk around the town, where we had missed earlier. The Glacier Bay day was AMAZING! The wildlife, the glaciers, mountains, waterfalls, etc. Just loved it! Also the next day to Hubbard - same gorgeous scenery and the sheer size of this Glacier is phenomenal. Won’t ramble on, but if you can, choose an itinerary that includes Glacier Bay. A park ranger was onboard most of the day with a running commentary and then another ranger gave a presentation in the theatre in the afternoon. Disembarkation in Seward was as easy as it gets. We always just take our own luggage off whenever we want and that works for us. Took a bus to the Anchorage airport, no problems. The whole Alaska experience was wonderful and exceeded our expectations. Couple that with a beautiful, just-the-right-size ship and the amazing crew and having my Dad state “this is the best time I’ve had in my life” it really was a trip to remember. I would definitely cruise to Alaska again. And it really is the perfect itinerary for family members with mobility issues. Read Less
Sail Date September 2018
We decided to cruise Alaska on NCL and it was the best cruise ever. The ship is beautiful and spacious, the food was excellent. The waters were smooth as glass. The views from our balcony where are breathtaking. We also enjoyed the ... Read More
We decided to cruise Alaska on NCL and it was the best cruise ever. The ship is beautiful and spacious, the food was excellent. The waters were smooth as glass. The views from our balcony where are breathtaking. We also enjoyed the entertainment and the service. I must make a notible mention about our bartender Zeljko Stefanovic. Probably the best and most knowledgeable bartender we have ever come to know. He was a true professional and showed his passion for his ctaft with every cocktail he created. The activities aboard ship were fun and well planned out. Our off ship excursions were amazing and we appreciated the variety of activities that were available. Looking forward to planning our next NCL cruise. Thank you everyone for making our vacation to Alaska one of the best we have ever had. I would highly recommend this Alaskan cruise to anyone thinking about doing it in the future. It was worth every penny and more. Read Less
Sail Date September 2018
My family and I have done a Disney cruise before. I was told not to expect the same luxury from NCL by friends. Well I do not know what they were talking about I loved ever second and everything about the NCL Jewel and its itinerary to ... Read More
My family and I have done a Disney cruise before. I was told not to expect the same luxury from NCL by friends. Well I do not know what they were talking about I loved ever second and everything about the NCL Jewel and its itinerary to Alaska! The food was superb, entertainment plentiful, cruise director Dan really is the man!! The band Sonata rules the land! I seriously never wanted to get off the boat, it was magical. There were breathtaking views. Superb service in every area. I spent a lot of time in the casino, and if you do that they will give you comp well drinks!! Super bonus, I even won a little on the slots. The towel findings on the bed were an extra special touch. Our room always loved amazing. I am happy they put such an emphasis on sanitation, especially at ports and eateries on board. Kept everyone healthy! Read Less
Sail Date September 2018
An Alaskan cruise has always been on my bucket list. I had never cruised with NCL before but was very glad we made this choice. Very nice ship albeit a little dated in its décor :) Embarkation was a little chaotic but before we knew ... Read More
An Alaskan cruise has always been on my bucket list. I had never cruised with NCL before but was very glad we made this choice. Very nice ship albeit a little dated in its décor :) Embarkation was a little chaotic but before we knew it we were on the ship and able to grab some lunch before our stateroom opened up. The rooms are large enough - loved the balcony. We took advantage of some perks to attend dinners in specialty restaurants - La Bistro was the best. Our room steward, Fili, was amazing. Always cheerful and accommodating. We particularly enjoyed the towel creatures she left for us every night! The ports of call were great. Only experienced rain one day - in Ketchikan - but we didn't have an excursion booked for that day so all good. Loved the Mendenhall Glacier & Salmon Bake tour in Juneau. Really enjoyed the Musher Camp in Skagway. So wonderful to visit with dog teams that are bound for the 2019 Iditarod and to hold 7 week old Alaskan Husky puppies! Service in the bars and restaurants was always super. Want to do a shout out to Ida and Noah (I believe those were their names lol) in the Wine & Cocktail Bar on the 6th Floor. We spent a lot of time there enjoying the talents of Leo. If I had to say anything negative about the cruise I would have to comment on the long lines at Guest Services no matter the time of day. The good thing was that once you made it to the counter, the service was helpful! All in all a great cruise - the weather cooperated and the glaciers did not disappoint. I'm very glad NCL was a good experience as I have another cruise - to the Hawaiian Islands - booked for January 2019. Thank you NCL - keep up the good work!! Read Less
Sail Date September 2018
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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