3 Helpful Votes
Sail Date: December 2018
I really loved this cruise ship had never been away with Norweigan before and after reading the reviews was a little worried. We chose an interior cabin as we got it at an awesome price. We only use cabin for sleeping anyway. The cabins ... Read More
I really loved this cruise ship had never been away with Norweigan before and after reading the reviews was a little worried. We chose an interior cabin as we got it at an awesome price. We only use cabin for sleeping anyway. The cabins were comfortable and very clean couldn't complain. The food in the dining room was just great. The buffet ok but you would be really whining if you couldn't find something to eat. Everything was fresh. I really loved the vibe of this ship well laid out with many nooks and crannies to explore. Staff are overworked ATM due to an outbreak of the norovirus on previous cruise. Everyone had to be served which was great as virus was elimated. Only complaint if any is that we only stayed in Hobart for five hours instead of the whole day all in all great cruise. Don't listen to all the negative people. Read Less
3 Helpful Votes
Sail Date: December 2018
No words for this cruise. No basics like sugar salt or pepper unless you hunt someone down for them. Service is the worst I’ve ever received at sea. An hour and a half for a kids pizza . If you want vegemite they bring out a jar that you ... Read More
No words for this cruise. No basics like sugar salt or pepper unless you hunt someone down for them. Service is the worst I’ve ever received at sea. An hour and a half for a kids pizza . If you want vegemite they bring out a jar that you share with other passengers. An hour and a half wait for breakfast in the main dining room. Staff have no interest in helping passengers. If you want a warm meal you need to pay for the speciality restaurants. Way below the standard of royal and carnival In Australia . Water slides were removed which would have been evident when we booked but cruise line failed to mention this when Booking. Very misleading for families. Beds are like sleeping on concrete slabs. Service at dinner is so slow that you miss any shows that are on in the evening. Norwegian have a long way to go to even come close to what the other cruise lines are offering. Read Less
1 Helpful Vote
Sail Date: December 2018
Having sailed more than 100 days on numerous cruise lines such as Royal Caribbean, Carnival, P&O, Holland America, Celebrity and Princess the Norwegian Jewel was a floating biosecurity nightmare. With staff from officers, medical and ... Read More
Having sailed more than 100 days on numerous cruise lines such as Royal Caribbean, Carnival, P&O, Holland America, Celebrity and Princess the Norwegian Jewel was a floating biosecurity nightmare. With staff from officers, medical and security disregarding biosecurity and completely disregarding the company's own policy and procedures in providing a healthy cruise ship environment. In a party of seven passengers, three of us were struck down with the acute gastroenteritis outbreak, that is nearly half, so exactly how many passengers were affected I can only wonder. The Jewel had a recent refurbishment in Singapore and we had a mini suite, which in the end was the only saving grace of this cruise.Sailing from Sydney the ship was fresh with new furnishings and decor. Entertainment was fair with two good shows and the piano player was excellent. Food was good in the speciality restaurants except the Chin Chin. On the second day of sailing I was standing under a huge umbrella near the pool when it collapsed due to winds, the umbrella crashed down on my head,luckily I suffered only soft tissue injuries, but there was no follow up by staff on my wellbeing which to say the least was disappointing. People were being struck down with acute gastroenteritis in the first few days which points to passengers who sailed on the previous cruise and combined this cruise were probably the carriers. The first member of our party to be struck down happened 3 days into the cruise. She was isolated for 24hrs, her husband was also supposed to be insolation, but this did not occur and he was in fact allowed of the ship in different ports. Due to the escalation of the outbreak a day later when my wife was struck down she was isolated for 48 hrs. Meaning myself and her sister were also isolated for 48hrs in the cabin. Missed ports and security telling us to stay in the cabin was just infuriating and akin to house arrest. Our cabin had to be robustly cleaned and after 36 hrs not having contracted the virus I ventured to the buffet and within 8 hrs I was struck down with acute gastroenteritis. Another 48 hrs of lockdown with security again telling us we were confined to our cabin. So 96 hrs or 4 days of our cruise wasted,missed ports, frustrated doctors, unhappy staff and deprivation of liberty. I have stated the biosecurity failures of which I pointed out to both doctors and security both departments shrugged their shoulders with disregard. I was told to contact head office regarding this failure of policy and procedure that protects cruise passengers. It was the fact that 100's of passengers had their own drink bottles and flasks containing their own teas, herbs, tonics etc. These bottles/flasks were taken everywhere, on and off the ship, into toilets, into buffets, restaurants, everywhere. These bottles/flasks were refilled at the drink stations and if they were contaminated the drink stations would then be contaminated. When the status of Norovirus was raised and no self service of food was allowed, staff would take these bottles and flasks and refill them at the same drink stations for the passengers. This is completely in contradiction to the Norwegian policy of guests prohibited from bringing any bottled water or beverages on board the company's ships in either carry-on or checked luggage. Norwegian stated that that this policy brings the company in line with other best practices in travel security protocols. I contacted Norwegian for a refund, I basically was told to suck it up. Read Less
Sail Date: December 2018
We had always wanted to visit Australia and New Zealand and we are glad Norwegian had this cruise. It’s a memorable trip. We enjoyed exploring the port cities although four sea-days to and from are a bit long. This was our fifth ... Read More
We had always wanted to visit Australia and New Zealand and we are glad Norwegian had this cruise. It’s a memorable trip. We enjoyed exploring the port cities although four sea-days to and from are a bit long. This was our fifth cruise with Norwegian and first feedback in reply per your request. We had many good experiences on the ship and some were not so nice. The Good We enjoyed the entertainment…the movie, the comedy, including the hypnotist’s comedy shows, some of the music, such as the Showband performance (although a bit loud for the small area at the Bliss), the “Behind Scene” talk by cruise director Dave (who is very funny), the various daily trivia, etc. In addition, my husband enjoyed the ping pong tournaments. We liked Capitan Kenneth’s humorous morning briefings on the PA system when we were in the quieter spots and could hear him. The house keeping was nice as always. From our guy, Jun, to the Hotel Director Steven Jacobson, everyone was courteous, pleasant, and helpful. We met Mr. Jacobson about six years ago on our Baltic Capital cruise. He had always been very friendly, efficient, and solved our problems in a timely manner. We appreciated his no-matter-large-or-small problem-solving ethic. The Bad This was the first cruise we were on that had a public health issue. A few days into the trip a lots of people got sick with gastro intestinal issues and the CDC had to be contacted. As a result the Garden Café became a jungle because we couldn’t self-serve and the staff was not prepared. Trying to get the staff’s attention when we needed something at their serving area was a challenge. Many times a few of them standing behind the counter chit chatting without noticing people patiently standing there, waiting for them to spoon food onto our plates. One server behind the counter was rather rude to me when he could not understand what chicken “dark meat” was. We gave up on the Café eventually and went to the Tsar’s Palace restaurants to eat. Because of the health issues they had removed the salt, pepper, etc. from the tables. The serving staff never asked if anyone needed anything else beside taking our orders and delivering our food. If we didn’t ask for salt and pepper when we ordered food, it became hard to catch the attention of the servers for the condiments, especially sometimes it seemed the cook forgot to add salt in the food. So after our food was served and the servers disappeared we had a warm meal we could not season. When they did reappear and came back with salt and pepper our food was cold. Even empty water glasses were often neglected. We understand the staff was put to extra task. My husband brought this to the attention of the head of the wait staff but nothing changed. We took all that in strides thinking if it kept us healthy so be it until one evening during dinner, my husband and three of the four of our table mates ran out of drinking water. They tried in vain to catch the attention of the servers. Many of them, not all, weaved around the tables back and forth without making eye-contact with diners. My husband went through (Agent Orange caused) throat cancer treatment some years ago so he always needed liquid to help swallowing. Due to lack of water, he choked on a bite and the food backed up and ran out of his mouth and nose onto his plate. He had to give up the contaminated food on the plate and left after eating only half of his dinner. It was very embracing for him as well as our table mates. So we gave up on sharing a table with fellow guests for the rest of the trip. The Ugly My luck didn’t improve much in the Tsar’s than that in the Garden Café. On Dec. 5 (I think that was the date) I ordered the arugula and candied pecan salad. In the middle of it, I found a dead fly on the green leaves. I did my best to suppress a gag and showed the disgusting salad to our server. She took my plate and said she’d show it to her supervisor. Toward the end of the dinner, supervisor, a young Indian guy, came to speak to us. All he mentioned was: this kind of thing happens. He was right but an apology at the time would have been nice. The next morning, we received some chocolate covered strawberries and a note of apology from his department. The next day, after we returned from our excursion, we saw many big flies flying around inside the windows of the Garden Cafe. I was not confident about the cleanness of the food from the kitchen after finding the fly in my salad, and doubted more about the cleanliness after seeing all the flies in the Garden Café and no one did anything about them. The flies could be one of the factors that caused people to get sick. We also feel short changed with the number of reward points given (one per day). When I booked the trip I'm sure I saw two points per day, I'm also pretty sure I saw an offer of 5 free at sea, but I didn't receive them, neither. I should receive 12 additional points for my days on the floating Petri dish. As a whole, this cruise to New Zealand was delightful with lots of room for improvement. We hope Norwegian’s food as well as the staff training will be improved. (Sorry, Princess cruise has better food.) Read Less
4 Helpful Votes
Sail Date: December 2018
Fresh out of dry dock and the first of the Sydney to New Zealand trips of the season, the Jewel looks great. Gone are the tacky plastic palm trees, ugly carpet, and funky colors. The ship looks modern, instead of the late 90s/early 2000s ... Read More
Fresh out of dry dock and the first of the Sydney to New Zealand trips of the season, the Jewel looks great. Gone are the tacky plastic palm trees, ugly carpet, and funky colors. The ship looks modern, instead of the late 90s/early 2000s wacky theme. Embarkation was easy. Since we were coming from the US and our flight landed pretty early, we were worried the baggage collection wouldn't be up yet. However, we got there around 9am and they were collecting luggage. We dropped our bags off (note that you can't drop off anything with alcohol in it and would have to carry it around all day), and spent most of the day exploring Sydney. Don't forget the sunscreen; we got pretty burned after just a few hours. There's plenty to do, see, buy, and eat around the port. Getting to the port is an easy subway/train ride from the airport to Circular Quay station, and maybe a 1/4 mile walk to the ship. There was a lot of people boarding but it went quickly. Our room was ready around 2pm and our luggage was delivered by 4pm. We watched the ship sail out of Sydney (it's beautiful, don't miss it), ate a small early dinner at the buffet, and went to bed early, as we were exhausted from the long flight and time zone difference. After the 2 sea days, we arrived in Auckland in the midst of a huge thunderstorm. The storm cleared up however, and we explored Auckland. The rest of the ports were easy, with the exception of Akaroa which used tenders. The tenders process was a complete mess and frustrating. The early tenders were all reserved for NCL excursions. We were told to wait until we were ready to get off the ship before collecting a ticket with a group number. Once we got our ticket, it took an hour and 20 minutes before our group number was called, then another 25 minutes to get to the port. We almost missed our private shore excursion that was scheduled for noon. The Fiordland National Park was the highlight of the trip. NCL hit a home run with this one. The ship sails through 3 different bays (which are actually fiords) while the cruise director gives commentary. The best views are from the top of the ship, but they also open up the deck on the bow which has great views. Entertainment was much better than I remember from other NCL cruises. The performers were all class A quality; I expected B or C class. The shows were fantastic, especially the Cirque Bijou show. My only complaint was a complete lack of "adult" entertainment; the only thing that wasn't G-rated was a comedian the last night who threw a couple of swear words in to an otherwise normal set. Dining was also fantastic. We really enjoyed the meals in Azuras each night and the waiters were great. Halfway through the cruise there was a flu outbreak so you had to ask for everything at the buffet and the dining rooms. The staff handled it great and were very friendly. We went to Chin Chins one night and found it to be mediocre. Overall it was a great cruise. A once in a lifetime bucket list item for us, and it did not disappoint. A+ NCL! Read Less
6 Helpful Votes
Sail Date: December 2018
Norwegian Jewel departing Sydney on December 1st 2018 to New Zealand for 12 nights. My husband and I booked only 6 weeks prior to the departure date and managed to get a great deal on a mini-suite. The ship had been in dry dock immediately ... Read More
Norwegian Jewel departing Sydney on December 1st 2018 to New Zealand for 12 nights. My husband and I booked only 6 weeks prior to the departure date and managed to get a great deal on a mini-suite. The ship had been in dry dock immediately prior to our cruise so everything was fresh and clean. Embarkation - the embarkation and disembarkation processes were extremely quick and painless. Dining - Norwegian does Freestyle Dining which means you can really choose when and where you want to have dinner. For complementary dining, there are 2 main dining rooms - Azura and Tsar's Palace, a chinese restaurant called Chin Chin, an Irish pub called O'Sheehan's (get it? O'Sheehan's! O-ceans!! Hmmm...my husband didn't get it either...) and of course the buffet in the Garden Cafe. For lunch options, you can also go to the Great Outdoors or the Pool Deck. Azura and Tsar's have the same menu and share a massive galley that runs between them on deck 6 - quite impressive. We preferred Tsars - bigger, airier, more atmosphere, lovely views. It's also nice to go there for a more formal breakfast as a change from the buffet. We were not impressed with Chin Chin at all and wondered how it rated with the many asian passengers on board. O'Sheehan's had a small but impressive menu and was a nice change from the more formal dining. The Garden Cafe buffet is well presented with great varieties of food, however we only ate there for breakfast and lunch. As well as the complementary dining options, there are several a la carte or cover fee restaurants to choose from. The prices are very reasonable and you can also buy dining packages from the NCL website which are very worthwhile. We bought a 3 restaurant package and went to Cagney's - a steak house, Le Bistro - french, and Teppenyaki - japanese. We were also given an extra dinner by guest services and chose La Cucina - Italian. There is also Moderna - brazilian and a sushi restaurant. Cagney's was ok - it was the first night and perhaps we chose the wrong dishes. I was a little underwhelmed. Le Bistro gets our vote for the best meal of the cruise. Rack of lamb was divine! As was the creme brulee. The teppenyaki experience is a must and the food is plentiful and delicious. A close 2nd to Le Bistro. La Cucina was disappointing but again, it may have been due to my selection. I must also say that I am gluten and dairy free. Once that was made clear, a food allergies waitress visited me after every meal to check how the meal was and to bring the next night's menu so I could pre-order. As I had made bookings at all the restaurants online before I left (which are changeable if you want), she knew where I was going to be each night. Having a special creme brulee made with soy milk just for me was a real treat and I requested it most nights! Now, where's that gym.... We didn't buy a drinks package as we are not huge drinkers but on the 1st night we ordered a bottle of wine. After the waitress brought it to us and charged it to our room, she told us about the wine packages available. We decided to get a 4 bottle package for $88 + 20%. I told her that I wanted the 1st bottle of the 4 to be the one she had already served. She was not happy about it and did let us know that it was going to be a real hassle doing that. I just smiled and said "well that's great. I don't mind waiting while you fix it up". To her credit she did refund the bottle and incorporate it into the package. BTW the bottle we ordered retails in Australia for about AU$25. The single bottle price including gratuity was US$42 - that's about AU$58. Nice markup! The cruise director and his team work hard and are friendly and accommodating. Sometimes I found their exuberance a little overbearing but on the whole they did a great job. I attended a couple of the various trivia sessions, bingo and even checked out "Bandaoke" - like karaoke but with a real band. The Stardust theatre is beautiful and seats probably 1000. The production team consists of 4 singers, 8 dancers, 4 aerialists and a guest singer who is in the 1st production show then does her own show. Although she has a tremendous voice, her show was the weakest. She unfortunately had some technical issues that she did not handle gracefully and the rest of the show fell apart as it wasn't very structured in the first place. To be honest I found she was also a bit loud and annoying around the ship, especially when we were trying to enjoy the peaceful tranquility of the Milford Sound! The 3 production shows were top class. The aerialists also have their own show which is stunning. The guest entertainers were not bad - some better than others. They change all the time so I won't critique them personally. In bars around the ship were a duo called Spoken Two - their repertoire changed impressively every night, a solo female singer/guitarist, a solo male singer/pianist, and a Filipino pop band called Prism. We didn't hear too much of these performers except when we were in transit from one end to the other but they all sounded good and were well received. The show band also played other gigs besides the production shows and did a great job. The service staff are mainly from the Phillipines along with others from India and various South American or Caribbean countries. All were extremely friendly and willing to help. We did not book any shore excursions as we find them too expensive and would rather explore places on our own. This was our 2nd cruise to NZ in as many years, with the last cruise being on Celebrity Solstice. It's hard not to compare, and although I enjoyed this cruise very much, I would give the gong to Solstice for many reasons. The main reason is the outdoor layout - there were no lounges in the shade areas. There were all in the sun or in quite exposed and windy areas and the only seating in the shade were tables and chairs. Consequently I tended to stay in our cabin and used our balcony more. I would have gone to the Spinnaker lounge more but there were often activities on that were loud and not conducive to reading and relaxing - trivia, dance classes, bingo etc. There is a games/card room that was well occupied and also a library. The library was ok - not a cosy nook, just a room with books and chairs really. If the price is right, I would definitely travel on Norwegian Jewel again. Read Less
Sail Date: November 2018
I selected the NCL Jewel for the itinerary. Unfortunately, it changed several times due to "mechanical" problems. This caused great inconvenience and made it impossible to utilize private 3rd party shore excursions. Furthermore, ... Read More
I selected the NCL Jewel for the itinerary. Unfortunately, it changed several times due to "mechanical" problems. This caused great inconvenience and made it impossible to utilize private 3rd party shore excursions. Furthermore, NCL cancelled the Great Barrier Reef (GBR) shore excursion that the boat was running the night before the tour and provided no alternative options. Thus, the main point of the cruise (to see the GBR) was unfortunately not available and of course was very disappointing. Finally, on a NCL tender in Australia it hit a 3rd party catamaran boat when trying to reach shore. The accident knocked out the tender's engine and was a scary experience. The NCL staff was variable with some doing a great job while others did not have a positive attitude and argued with some European guests. Overall, I have taken about 20 cruises and will probably stick to Royal Caribbean and Princess et al. in the future and will probably not sail with NCL again. The balcony cabin was the usual size and was fine. The dining was about the average for a Carnival cruise in the Caribbean but below the standard of Royal Caribbean or Princess et al. The entertainment was a little better than average usually but again variable on this NCL Jewel cruise. Read Less
Sail Date: November 2018
Itinerary was Singapore, Indonesia, Australia, New Zealand.(32 days) This was a cruise of a life time. We saved for a long time to do this cruise. We have sailed with NCL before and believe this was the most relaxing cruise. We started ... Read More
Itinerary was Singapore, Indonesia, Australia, New Zealand.(32 days) This was a cruise of a life time. We saved for a long time to do this cruise. We have sailed with NCL before and believe this was the most relaxing cruise. We started in Singapore ( a beautiful city), that we could have toured for a couple more days. Arriaval at the docks and embarkment went great, almost seamless with no delays from delivery straight to the ship and our stateroom. Our state room man was excellent, the ship just returned from dry dock with new carpet and several other upgrades. Went to 3 special dining with excellent food and service. The Garden Cafe had a very good selection of food, with good flavor. Did 20 excursions and enjoyed each one for different reasons. The entertainment was very professional and very good. We would do this trip again in a heart beat. The one thing that I am sorry that we where not aware of until too late, that the ship was to continue on to Tasmania, which we would most definitly would have added Read Less
5 Helpful Votes
Sail Date: November 2018
We were glad to find the ship had been refitted during it's 8 day lay-over in Singapore, before the relocation cruise to Sydney. However engine problems meant we were given a revised itinerary for the cruise on boarding. Many people ... Read More
We were glad to find the ship had been refitted during it's 8 day lay-over in Singapore, before the relocation cruise to Sydney. However engine problems meant we were given a revised itinerary for the cruise on boarding. Many people were unhappy as they had made prior arrangements for some scheduled ports of call. The ship could only manage half speed. $200 USD per person was credited to ship board accounts as compensation. However by the time we reached Darwin new parts were delivered to the ship and the remainder of the schedule could revert to the original. The rooms, while refurbished to a good standard, are still very small. We were on deck 9 with balcony. In the toilet (smallest ever - when sitting on the toilet you could rest your forehead on the facing wall - beware if you are a larger travelers!) Room steward was excellent and was very helpful. Food was overall disappointing and lacked variety. The Tsar's Palace dining room was nicely refurbished, but staff were overall quite indifferent at times, and didn't interact, as on other cruise lines. We dined at The Azura Restaurant the first evening, but found the staff inattentive and the food was cold - yes we complained! Le Bistro was our 'best of the bunch' with a good selection and attentive staff. We are early diners so benefited from having the venue mainly to ourselves. The 'Chinese' restaurant on board was disappointing, a very limited menu (you could pay extra for two alternative dishes) and again service was average. The Irish themed restaurant was lacking in real Irish themed food, and was really just a cafe. Shore excursions were reasonable, although on Bali it was quite shocking to see the poverty in the areas we were driven through. The ship has limited shopping options but service was good. The entertainment was a highlight , very high standard and good variety. Another highlight was the 'The Spinnaker' lounge which was a nicely refurbished lounge at the top of the ship, with glass all around, a bar, and events and entertainment throughout the day and evening. A nice area to 'chill out' during the day with a book. The on board TV and video system has been upgraded and vision quality is good (best 'bow camera' we have seen) though there is no 'programme guide and many 'genre' are misnamed - some of the most violent movies were on the 'family movies channel'. Also there is no system to check your account in your room on this system, you have to go to Guest Relations and request a printed copy. Major disappointment was the shore excursions to shore at Airlie Beach were via 'ships tender' and also contractor's catamarans, we went on a 'cat' and returned on a ship's tender. The return crossing was 30 minutes in rough seas (10 minutes outward on the'Cat') the rough seas resulted in sea water coming into the boat at times , very frightened passengers and 2 people in our tender suffering minor injuries. It was very scary with waves crashing over the boat. On returning to the ship, I went to 'Guest Services' and said that having had some experience in Work Health and Safety, I would recommend not using the tenders for the remainder of the day, instead using the 'Catamaran's', in the interest of passenger safety. The Guest Services staff member seemed uninterested and said if there was a problem it was up to the 'Pilot' to report it! I said I had passed the message to them and that I could do no more. One other matter worth mentioning, was an excellent presentation by the staff responsible for future cruise bookings, on the things guests should be aware of, and wary of, when booking cruises. The jargon and pitfalls were explained and some of the background on how and why cruise lines offer upgrades and specials. Also there relationship with agents. We found this quite refreshing and very helpful. It would be good if other 'lines' were as open on these issues. A 'Q and A' session at the end was unhurried and everyone was able to ask there individual questions, long after the session was supposed to conclude. Read Less
Sail Date: November 2018
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. ... Read More
Itinery was good, until they changed the whole 19 days , the day before we sailed. This ship had the worst service, worst food and as far as things to do on board,,,,bored,bored,bored. Its all about making as much money as they can on ncl. When you complained about things they just say thanks for your feedback. We got off after 9 nights, this was a 19 night cruise. Never had such rude staff, bland boring food. No one was happy on board. The woman at Azure dining room didnt even greet you at night, just looked at you. Buffet staff didnt help cleaning tables etc. Didn't have range of beer, and what they did have was flat. If you complained to pool deck bar staff, they just ignored you and walked away then charged you for drinks you didn't even have, another argument with concierge staff. Don 't know how they can take your money, then change itinery to below what you had booked for. Seats in theatre were so low down, shows were ok. Started repeating acts. I would never recommend to anyone, we have been on several cruises with other lines and they were all great. So many unhappy people on board, glad we disembarked half way through wasn't going to stay another night on the cruise from hell. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.2
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.9
Rates 3.0 4.1

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