1 Helpful Vote
Sail Date: August 2018
Not many activities on ship as compared to other cruises. Food ( chicken) served was under cooked. Restaurant manager told me that some one would reach out to us. No one contacted. Also, there were some charges made to my account wrong, ... Read More
Not many activities on ship as compared to other cruises. Food ( chicken) served was under cooked. Restaurant manager told me that some one would reach out to us. No one contacted. Also, there were some charges made to my account wrong, had to go twice to get them off. My cousin who also went with his family, had put a block on his son, who is 13 years old at the time of boarding. He was able to play games in the arcade and the charges were billed to him. When customer service was reached on 7 th level, we were told the when we put block on his account, it was with contractors that work for NCL at port and they cannot do anything. Later those charges were removed by manager. Looks, innocent people get charged like these. They should provide the statement of charges every night so that customers could know what they are being charged for Read Less
2 Helpful Votes
Sail Date: July 2018
o Cruise looks out to dime and nickel. o The art auction was clearly rigged and ran practically as a con job to sell low quality art items. o Embarkation was super slow with grumpy people on counter o Beware of video arcade area ... Read More
o Cruise looks out to dime and nickel. o The art auction was clearly rigged and ran practically as a con job to sell low quality art items. o Embarkation was super slow with grumpy people on counter o Beware of video arcade area with kids - they do not limit in any way what kid can spent o Most of the shows were tacky o TV channel choices were terrible o Long lines at few restaurants where you want to eat o Bad customer service at lobby - disembarkation was all confusing o cruise itineraries were not up to par with others o glacier bay was the only good thing that happened. o Norwegian does not want repeat customers they just want to suck maximum from you o I wish I have went with another cruise and not this sorry excuse for cruise company o Later I learnt this was the experience with many other people. Read Less
5 Helpful Votes
Sail Date: July 2018
Ok, so let's start with the beverage policy. ZERO soft drinks OR EVEN bottled water in your cabin unless you buy it from them. And, they serve Pepsi----ugh! Come on. My cabin, I like a bottled water on my nightstand. Give me a break, ... Read More
Ok, so let's start with the beverage policy. ZERO soft drinks OR EVEN bottled water in your cabin unless you buy it from them. And, they serve Pepsi----ugh! Come on. My cabin, I like a bottled water on my nightstand. Give me a break, more ways to nickel and dime me. Cabin. OK, so I thought a previous poster was a "newbie" who didn't understand a small cabin bathroom. BUT--- no lie. On the Jewel, you have to sit side ways to use the toilet. Your knees cannot fit in front, in THREE of our FOUR cabins. Who came up with that as acceptable? Had to use public toilets as much as possible just to be able to sit. Ridiculous. The nightstands have two open shelves, no drawers. Save $5 on the life of the table and inconvenience tons of guests. Same with cost cutting on shelves around the mirror and small built in cabin table. Both Princess and RCCL spend the extra few bucks to add shelves to store your stuff. NCL didn't. Again... they think we won't notice or won't compare that others have them and provide for guest comfort- even in a small cabin. The food. I should have known when NO straws were available for drinks---even the $20 ones at the bar. I get it- conserve--- but NCL saves a few pennies here too, at guest expense. Can't even get one if you ask. And then they cheap out on all the food. The ONE night a shrimp appetizer was offered, they split them in half so they looked like full shrimp, but were halved. Arranged on a bed of potato salad and a "serving" was 2.5 shrimp. The escargot appetizer was two snails, dumped in mushrooms and puff pastry so they only had to serve you 2, not the normal 6 or 7. No lobster----every. What we look forward to most on formal night. Numerous desserts served with "strawberries", and the plate came with , I kid you not, a half of one berry. A strawberry shortcake was a slice of dry pound cake with a scant teaspoon of some type of red goo/ jam. Not an identifiable berry in there. In a weeks' time, not one meal over "OK". Customer service is a big zero too. Ask a question, get three different answers and times. Asked for a manager call back on an issue on Monday, and get a call on Thursday night???? Kidding, right? Nope. One person in our party(cruise virgin) scheduled multiple spa treatments. Called to reschedule because she was sore from the first massage. OK, no problem. Then a spot open on a shore excursion, and rescheduled again. The spa took the information and rescheduled. Then a manager called back (once the guest left the cabin) and left a message that there is 100% cancellation fee even though her employee accepted the change without saying anything. When that was pointed out, the manager said it was a mistake on the part of the employee, but the fee stands, Kidding? Nope. We did 9 people on this cruise. Picked NCL (who we sailed on ONCE 10 years ago) over Princess (Elite status) and RCCL (Diamond status) because the dates worked and the rating appeared to be the same/ similar. HUGE MISTAKE. Never again. Beware, stay away go to RCCL and Princess and actually enjoy the cruise! Read Less
2 Helpful Votes
Sail Date: June 2018
I will start with a summary: DON'T CRUISE WITH NORWEGIAN. This cruise fit our schedule and ports of interest, in addition to being affordable, so we booked it. It turns out that the reason it was affordable is because they skimped ... Read More
I will start with a summary: DON'T CRUISE WITH NORWEGIAN. This cruise fit our schedule and ports of interest, in addition to being affordable, so we booked it. It turns out that the reason it was affordable is because they skimped on food taste and variety. Even the specialty restaurants were deficient; we got mystery meat in the Italian and overcooked, tasteless meat in the Brazilian. The French restaurant was the best, and even they served rubbery scallops which I sent back. The dessert at the French restaurant was first class, though. There was never any real whipped cream, just artificial stuff almost everywhere. Chocolate milk was a bit of standard syrup in a glass of milk. I could go on, but you get the idea. The company nickel and dimes you for anything they can; the constant selling is in-your-face. The on-board products are terribly overpriced by at least a third again compared to shore prices. Activities were repetitious. The shows were amateurish. There were minimal opportunities for toddlers despite being told before booking that there were and that baby sitters were readily available. And the line charged full price for a not yet two year old despite a bed being already available in his parents' room. Money grubbing to the core. Shore excursions were fine, but weren't run by Staff was pleasant. Our steward was very capable. Read Less
4 Helpful Votes
Sail Date: June 2018
I never complain about Norwegian until now... Change of itentitary no inside passage which is why I left from Vancouver. Then they tried to deny it. I have a daughter with oxygen and can't go on excursions...but no scenery for her ... Read More
I never complain about Norwegian until now... Change of itentitary no inside passage which is why I left from Vancouver. Then they tried to deny it. I have a daughter with oxygen and can't go on excursions...but no scenery for her for 3 days... Just ocean. If you want a hot meal... Forget it... Except for the specially resteraunts. Resteraunt manager asked me if I wanted to be put on the hot food list.. Really? You have to be put on a list to get a fresh meal? Ridiculous. So angry... I really want a full refund... Already got a complaint filed which I'll probably never hear. Oh and the same entertainment we saw on the pearl last year... It just gets worse... First time was bad enough... The jewel boasted about there entertainment..... Phhht ..ports we visited are nice to get off this hellhole.... .i could of handled anything but the change in itentitary without cause of weather was the worst! Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this cruise for the itinerary - visiting Japan and Alaska. This was our 11th cruise, all previous cruises with Royal Carribbean and Princess Cruises. The embarkation process in Yokohama took over 2 hours, we had previously ... Read More
We chose this cruise for the itinerary - visiting Japan and Alaska. This was our 11th cruise, all previous cruises with Royal Carribbean and Princess Cruises. The embarkation process in Yokohama took over 2 hours, we had previously experienced 30 minutes maximum on other cruises. The same applied to disembarking we were left mid way on the gangway for 40 minutes with no explanation. The communication on the ship was very poor with instructions often contradictory. We finally met our cabin attendant on the 4th day which is not the usual practice on other cruise lines. The service in the dining rooms for breakfast, lunch and dinner was non existent, orders were 80% of the time incorrectly prepared. The food was tasteless and uninteresting. Free style dining may have had something to do with this as we were not allocated with the same waiters at each meal and there appeared to be no personalised service provided. The customer service staff were sullen and quite grumpy given the nature of their job - to provide customer service. The Asian complimentary restaurant was also very tasteless, we had few meals there to get away from the dining room however we reverted to paying at the Specialty restaurants in a bid to find something of quality to eat. Entertainment in the theatre was just average, the two gymnastic performances were excellent. The plus was the music provided by the bands and guitar player/singer in the various bars each evening. We would definitely not travel with Norwegian again given there are a number of other cruise lines that offer a better experience Read Less
3 Helpful Votes
Sail Date: April 2018
Having booked what I thought would be the trip of a lifetime I have been left very dissapionted.Embarkation was a joke!3 hours queing in high 20 degree temperatures with no information or as much as a glass of water because ncl had not ... Read More
Having booked what I thought would be the trip of a lifetime I have been left very dissapionted.Embarkation was a joke!3 hours queing in high 20 degree temperatures with no information or as much as a glass of water because ncl had not informed passengers of the need for 2 passport photo copies.Booking in was then not completed properly with no credit card details taken,only to receive a rude letter 2days later informing me of delays dissembarking because I had chosen to pay by cash.The ship was very overcrowded,there were always ques at the dining rooms and it was almost impossible to get a seat at the buffet resturant.Whilst I understand that this is a freestyle ship what little dress code there is for the resturants was not enforced with hoodys flipflops,heavily printed t-shirts apparently all acceptible.The food was very good and the service from the onboard staff excellant.The entertainment was of very poor quality,with only 1 45 minute show per day even on sea days.Every bar had loud music of poor quality.On disembarkation my case was destroyed,this has happened before on another cruise line and I had my case replaced,but ncl just washed there hands of it saying that they are not responsible for losses due to luggage handling.This was not my first cruise but is was my first with ncl and it will be my last with them. Read Less
3 Helpful Votes
Sail Date: April 2018
The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside of the ship as many ... Read More
The food and the service was the worst I have ever experienced in comparing to the 19 cruises I had before. Menu in the complimentary restaurants were almost the same every day for 15 days. We chose to eat outside of the ship as many times as possible. Waiters and most of the crew members never greeted any guests, including sales personnel in the shops, they just ignored you. Shows were terrible, only the shows by Lisa Anna Ching and the acrobat show at the end of the cruise were good in a 15-night cruise. Shuttle bus for Kagoshima was $15 per person which was a ripoff and no shutter bus was arranged in Shanghai which was a distance from the nearest subway station. Due to the visa problem of a few guests, the ship was delayed to arrive in Hong Kong which had created problems in the shuttle bus service. I definitely will not take any NCL cruise again and use the same money to go for other cruise lines. Read Less
7 Helpful Votes
Sail Date: March 2018
In 2016, we enjoyed our earlier cruise with NCL Star for 21 days in a Suite and had absolutely no issues. This is what enticed us to take another cruise with Norwegian. This cruise with Jewel was only for 11 days from March 21 to April 1, ... Read More
In 2016, we enjoyed our earlier cruise with NCL Star for 21 days in a Suite and had absolutely no issues. This is what enticed us to take another cruise with Norwegian. This cruise with Jewel was only for 11 days from March 21 to April 1, 2018. The best part of the cruise is the fact that our Mini-Suite was kept immaculately tidy by our steward. The whole ship always looked tidy. Unfortunately, the positives stop there. NCL Jewel is a highly disorganized ship and the reasons are as follows: (1) from the initial port in HK up to disembarkation. People in HK were not even properly identified as NCL staff. They were grabbing the suitcases from our hotel limo as we arrived. (2)Furthermore, NO ONE in the check in counter in HK knew what Latitudes was. Only those in the Suites were assisted even if the Latitudes program supposedly provided for assistance on embarkation for those in Gold upwards (3)Restaurant reservation made online prior to the start of the cruise did not sync with the ship's system. Hence, I just wasted all that time planning the restaurants that we wanted to dine in. (4)The worst part is the staff at Azura ( on the first night) were demanding a print out from me for the proof of my reservation. I obviously do not walk around with hard copies of the reservation when it is supposed to be in their system as per my NCL account. I did not appreciate this because there were other patrons behind and I never expected to be treated in such fashion when the meal in question is an inclusion and not even a specialty restaurant. I later found out that the whole reservation system was not working for the entire length of the cruise(5) Water purchased in advance were not delivered to our room until after 3 follow ups. We were told that it would be delivered the next day which is unacceptable as my husband and I require such for our medication. (6) Shore excursion organizers at the start were not organized with guests even requesting that a line be formed during the process. This is disappointing as the staff should have organized the whole process better. I started wondering if they had trainees organizing these excursions. Also, some guests of the boat were complaining that the ship ran out of shore excursion openings for most of the tours. It is only for 11 days – how can they get it so wrong. (7) Room service did not deliver an order for nearly 3 hours because they supposedly failed to get our room number. We could not have our breakfast at the restaurants that morning as we were dealing with a family emergency over the phones. This was the height of how dysfunctional room service was. To order for beer at around 10 pm would take at least an hour to be delivered. (8) Food in the specialty restaurants are mostly SALTY. The dishes we enjoyed at the NCL Star are also offered at the Jewel but for some reason almost everything is about 3 times saltier. This made most of our dining experiences not enjoyable. Menus in the main dining areas/complimentary do not change at all. Azura and Tsar have near similar menus ( 9) Staff in the Garden Cafe are NOT very helpful and would really rather stand around than assist guests when the place is packed during meal time. The same goes with Azura. The staff members seem to be overwhelmed during peak times. Hence, guests are left waiting to be attended to. We dined there twice and it is sad to see that the main dining area could hardly cope and not get its act together. (10) As we had to leave the ship earlier than scheduled due to a family emergency, we had to disembark by ourselves. We have paid for the cruise until 01 April but had to leave by 30 March. We were supposed to disembark at around 11 am as our flight was at 3:00 pm. By 9:30 am, housekeeping wanted to check if we were still in our rooms. Yes, the very same room that we have paid for in full till April 1 including the unlimited internet charges I have paid for UNTIL April 1. An hour later, someone in guest relations also went to our room to check if we were still around. This was weird because they all knew we were only leaving past 11 am. I could not understand why they were rushing to get us out when the ship will still be docked until 7 or 8 pm in Kobe. Later, the disembarkation officer was VERY VERY rude and even raised her voice infront of everyone when I said that all I wanted was to get out of this ship once and for all. She should not be in hospitality if that is how she treats guests. Prior to our disembarkation and after having raised some of the issues above with customer relations, the Hotel Director Steven even offered to compensate us with US$200 off our bill for all the inconveniences we encountered. We find that insulting as we did not raise our issues to get freebies. We actually look down on people who try to pull that sort of stuff. In the long run, we believe people with legitimate issues suffer when an establishment assumes that people only whinge because they want to get freebies. We declined the offer and told him to use the funds instead towards boosting staff training and morale. He also later on sent a bottle of wine and some chocolates to our Mini- Suite. We also sent that back and politely said thank you BUT no thank you to the messenger. Over-all we regret taking this cruise. It was only for 11 days but I think it stressed us out in the 9 days that we were inside that ship. We were so impressed with NCL Star that we even made 3 CruiseNext deposits in 2016. We are not regretting that decision. Since coming back to Australia, we have read some reviews other passengers have given Jewel and all I can conclude is that we are not alone with our findings. They also are the same with the sentiments of most of the people we interacted with on the boat. Most of them even swearing this would be the final time with NCL. I hope I am wrong to assume that NCL only treats guests from the Suites better than the rest. If someone in a Mini Suite this time cannot get decent satisfaction from a cruise liner then I don’t know what hope the other guests in the lower decks would feel. The ship is running very poorly because of low staff morale and inadequate training. Suffice to say, I will surely think thrice before recommending this vessel for a cruise. The Jewel is destroying the NCL brand and needs an overhaul. It has management and staff issues. We have cruised with both Princess and Celebrity on both levels, Suite and Mini Suite, and had absolutely none of these issues. Read Less
7 Helpful Votes
Sail Date: February 2018
We chose this cruise due to the itinerary. However, NCL, were obviously trying to save costs at every opportunity, by arriving at container ports, instead of main ports, or using tenders and buses. Unfortunately, they were completely ... Read More
We chose this cruise due to the itinerary. However, NCL, were obviously trying to save costs at every opportunity, by arriving at container ports, instead of main ports, or using tenders and buses. Unfortunately, they were completely dis-organised in these tender operations which resulted in guests having to get up at 6 am in the Morning to get a ticket to get on a tender. Even when you had a ticket very often you were not able to get off the ship until lunchtime. This continued at every port. They did not learn. The tenders were driven by staff who either did not have any training or where incompetent. They did not give any safety instructions and often crashed into the side of the ship call the dock morning to get a ticket to get on a tender. Even when you had a ticket very often you were not able to get off the ship until lunchtime. This continued at every port. They did not learn. On one occasion they forgot to close the door and water was coming into the tender (this was that night) and guests were having to deal with water entering the tender. The issues involved poor customer relations staff on the ship who could simply not handle all the complaints they were getting. Also there were not enough sunbeds around for guests to sit on and when this was raised with guest relations they simply replied, well there are 2000 people on board what do you expect? There were also issues with food not being labelled clearly, as to whether it was vegetarian or not. This was such a shame as the itinerary was excellent and this could have been such an amazing cruise. And fortunately it turned out to be fully organised mismanaged and pennypinching. I think Norwegian will lose a lot of customers following this cruise. They kept making excuses after excuses but were not resolving any issues. The captain was nowhere to be seen I think he must’ve been hiding in his cabin ! Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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