115 Norwegian Jewel Cruise Reviews

We paid a quite a lot of pretty pennies for Suite 11518 and were quite impressed upon first impressions. Of course, all we did was take a quick look around, high- five one another, and head out to the 12th deck to meet our friends and ... Read More
We paid a quite a lot of pretty pennies for Suite 11518 and were quite impressed upon first impressions. Of course, all we did was take a quick look around, high- five one another, and head out to the 12th deck to meet our friends and tell them how beautiful and LARGE our suite was. We didn't notice how haunted we would be until the following afternoon, when we came in from our excursion in Ketchikan and wanted to take a nap. It was at that time, we heard people running on tread mills directly overhead and weights being dropped liked war missiles. My husband and I looked at one another and you could tell by the looks on each of our faces, we both realized our beautiful, extremely expensive suite was directly beneath the fitness center. People on this ship excercised from 5:00 freaking AM in the morning until late at night. We were always out of the room by 6:00 pm and didn't return until midnight, so we weren't bothered too much in the evening, but 5:00 AM sure came early each day :(((((( When we reported this to guest services, they simply apologized and said, "They would ask the gym to keep it down." We weren't quite sure how they were going to get a tread mill or weight machine to "keep it down." Which didn't happen. The Cruise Director, Rodney made a special trip to our room to apologize. Sweet, but didn't help us get any sleep or solve the problem. I told him that this room should not be rented out. It should be used for storage. At minimum, tell the guests when booking that this room is directly beneath the fitness center and let us decide if we want the suite from hell, after being given ALL information. The food was very subpar. All 12 of us were disappointed in it. Embarkation was very smooth and everyone seemed happy to see you. Disembarkation was unorganized, even though we were supposed to be guided off by Rodney, which didn't happen. All twelve of us got the feeling that they just wanted us gone. No more "happy cruise and smiles." Therefore, our vote is "Norwegian No More!" Read Less
Sail Date June 2017
I chose the cruise because it was available at the time I wanted to take vacation and I had wanted to go to Alaska for a while. The Alaska portion of the trip was fantastic and I highly recommend it, I had beautiful clear skies and ... Read More
I chose the cruise because it was available at the time I wanted to take vacation and I had wanted to go to Alaska for a while. The Alaska portion of the trip was fantastic and I highly recommend it, I had beautiful clear skies and temperate weather with very little rain. The NCL staff outside of "Guest Services" was good overall and if not for the terrible service from their Guest Services staff, would have given NCL a good rating. Personally I think everyone at Guest Services on my ship should at minimum be retrained, I only interacted with three individuals directly but the fact that nobody else stepped in points to a broader problem. NCL started by locking my account because they did not open the account correctly and instead of asking me to come down and run my card to correct their error, they locked my account. When I went to talk to their guest services about this problem they acted as if this happens all the time, which is problematic because as a customer the company should never make their problems, my problem. I had laundry service performed on ship as I am certain many do and they lost my shirt, these things happen and wasn't a huge issue at first. The problem arises when the issue is allowed to persist for over 24 hours with little to no communication with me and after several follow ups from me with different staff. Now to be clear NCL offers up to 10x the cost of the service toward the replacement of any lost clothing, this was not an expensive shirt and was only $25, however once again guest services drug their feet and only begrudgingly gave me $25 of ship credit to replace my shirt and it took me about an hour of standing at the desk to accomplish this sisyphean task. This was my first cruise and it seems likely my last cruise on Norwegian, because there is a chance I might have to deal with guest services again and I refuse to have that level of service involved with my vacation. Read Less
Sail Date May 2017
We have sailed NCL before (not the Jewell) and they were decent trips, but this old piece of scrap metal built in aug 2005 is in very poor condition, all the floors need to be change, the stateroom carpets are fitly, 10th floor in around ... Read More
We have sailed NCL before (not the Jewell) and they were decent trips, but this old piece of scrap metal built in aug 2005 is in very poor condition, all the floors need to be change, the stateroom carpets are fitly, 10th floor in around cabin 10078 had serious sewage issues so every day we had that lovely aroma to walk by. Others also have water back up, and NCL does not believe in maintenance, another example would be the elevators, the bells and up down Arrows don't work on most floors, Worst food smallest food court of any ships around, never any place to sit! I don't think these greedy owners have ever cleaned their HVAC system,and even the smokers couldn't breath in the Casino, just a horrible time, never again NCL. OH Did i mention everyone got sick. Pure greed, these ships pay for them selves in the first year but no one thinks they should spend any money on updating or even simple maintenance! John T Read Less
Sail Date May 2017
We chose this cruise because we liked the itinerary and wanted to try NCL, having cruised with Royal Caribbean and Celebrity and loved it, we thought we should try a different cruise line to compare. Overall we felt that this cruise was ... Read More
We chose this cruise because we liked the itinerary and wanted to try NCL, having cruised with Royal Caribbean and Celebrity and loved it, we thought we should try a different cruise line to compare. Overall we felt that this cruise was disappointing in most aspects, From friendliness of staff to organised activites, we felt that they fell short in comparison to other cruises and ships we were on. The worst thing I think was the food. We were served the toughest cuts of meet or its wasn't cooked to its best,and served moldy raspberries and brocoli that had gone past its best, Cagneys stake house on the other hand was excellent, the stake was cooked to perfection and the service was excellent. Our stateroom attendant was very good and kept our room clean and stocked with the necessities, and the overall cleanliness of the ship was ok but the toilets were always in need of attention, which in my opinion was quite an important matter. Activities were poorly organised and the staff didn't seem to quite have the enthusiasm we were used to. On the other hand we thought the cruise dancers/singers and other acts were very good. Excursions were quite well organised but on one particular occasion we had lunch provided by the NCL from a restaurant and later suffered food poisoning. This unfortunately impacted on the last few days of our cruise and resulted in my sister missing out on a planned excursion to cabo san lucas. Read Less
Sail Date April 2017
We were in Cabin 11531 Class MB Mini Suite right below the pool area. Worst location ever, constant running children and noise that we could barely tolerate. NCL even had the gall to tell we were upgraded to a mid-ship cabin; I would have ... Read More
We were in Cabin 11531 Class MB Mini Suite right below the pool area. Worst location ever, constant running children and noise that we could barely tolerate. NCL even had the gall to tell we were upgraded to a mid-ship cabin; I would have rather stayed where were. I'm not getting seasick, and I actually enjoy the rocking of the boat. Food in the Garden Cafe has gotten almost inedible, and even though we purchased 5 Speciality dinner, those were eh. Better than the Garden Cafe for sure but still not worth the money. Maybe it's the time of year and Spring Break, but there were way too many children running around, the staff was an all-around unpleasant experience. The worst was WiFi; it was almost unusable. It took nearly 30 minutes to log onto work (we booth needed access to work), and it was slower than dial-up. Constant time-outs on websites etc. As an Engineer, I know what I'm talking about, and I complained to the Manager on-call, not that incompetent Internet Manager, and he admitted to me that it hadn't been this bad in 15 years since he joined NCL. Clearly, it's a capacity issue, and that NCL has not had the foresight to plan accordingly is in my mind inexcusable. The nerve to charge over $200 for seven days almost unusable Internet is making me re-think to ever travel with them again even though we are Platinum members. Being a Platinum member gives you, a bottle of cheap Champagne, some old chocolate covered strawberries, and that's it. They claim you have priority boarding - not true, and priority disembarkment - also a lie. Tepanyaki was entertaining, and the food was good. Cagney's Steakhouse was only OK. The best restaurant was Le Bistro, but I noticed that almost in all cases the bread they served was old and re-baked - who are they trying to fool? Moderno is just a joke; they run around with long skewers of undefined brown chunks of meat and try to pawn it off on you. Read Less
Sail Date April 2017
Having sailed on 13 cruises on Carnival, Princess,Royal Caribbean,Celebrity and now our third on NCL; I can't tell you how disappointing this last cruise was. For the first time we splurged and went way over budget to garner an aft ... Read More
Having sailed on 13 cruises on Carnival, Princess,Royal Caribbean,Celebrity and now our third on NCL; I can't tell you how disappointing this last cruise was. For the first time we splurged and went way over budget to garner an aft Penthouse Suite on the Jewel and boy is it WWWWWAAAAYYYY overpriced. We previously sailed in mini suites on the Breakaway and the Pearl. The Breakaway was really great, but the BW and I said that of all our cruises the Pearl was right near the top. I could go on and on, but the food was not at all good in the MDR or at Cagney's which was our favorite restaurant at sea. For 21/2 times the price it was definately not worth it. The accomadations were meager and the only saving grace were the Steward and the Butler we had Dennis and Rodney, they were amazing. For a lot less money the best food and service ever was the Aqua Class cabin on Celebrity, it was worth every oenny and more. I think the BW and I will stay away from NCL for the forseeable future. Read Less
Sail Date April 2017
This cruise was for a family reunion trip and was chosen by the whole group. We chose to sail out of California because this way the family could save on airline expenses. The ship at first glance was nice, but the customer service was ... Read More
This cruise was for a family reunion trip and was chosen by the whole group. We chose to sail out of California because this way the family could save on airline expenses. The ship at first glance was nice, but the customer service was horrible. On other cruise lines, I'm used to being greeted or at least acknowledged by various crew members, but on this cruise many staff would walk by and just keep their heads down as to not be bothered by you. I was also shocked when I took my son and niece to the childrens center and were turned away because they had to close the doors. Mind you, we were one of the last 3 kids in line to enter, but they shut the door in our faces. My son and niece were extremely upset and disappointed because they had been looking forward to going on the treasure hunt for that evening. Another disappointment was the picture area. Our family had taken many pictures and could not wait to purchase some of the shots. When we went down to see them, we took our time choosing the best shots and made our order, only to come back later and find out that all the printers were down and would not be fixed the remainder of the trip. Therefore the only way to get pictures was to purchase a flash drive with no less than 20 shots. What if we didn't want 20 shots?!? It didn't matter, there was no other choice. These are just a couple of frustrations on this boat, but the icing on the cake was when I returned from my trip and contacted Norwegian's corporate office. I sent two certified letters (one to each of the company's CEOs) and have yet to hear back from anyone. Not an email, nor a reply to my letter, not even a phone call. This is unacceptable customer service!!! I cannot believe that no one could take the time to help me or at least hear me out. It seems as if this company is only interested in the money and do not care at all about their customers. If I was unsure of traveling again with this cruise line, I am 100% positive now that I will not be traveling with them again! I did forget to mention one highlight of my trip and that was a spectacular show that was put on by a couple of gymnasts. Their performances were jaw dropping and I really enjoyed watching it from beginning to end. There was also bingo (which is a family favorite) and they had deal or no deal which was fun too. In regards to dining, we ate at all of the options and the best were Cagneys (steak house) and Teppanyaki. The food was plentiful and the taste was on point! Read Less
Sail Date March 2017
They will tell you don't need a passport to sell you the trip, then when it comes time to sail off they say you should have read the small Fine print! The rooms are small. And we had to change our room because it had a leaky toilet ... Read More
They will tell you don't need a passport to sell you the trip, then when it comes time to sail off they say you should have read the small Fine print! The rooms are small. And we had to change our room because it had a leaky toilet and the bathroom had mold growing up the walls. This was just a terrible experience from the beginning to the end. The entertainment was 2 comedians that were not funny at all. It was just plan silence when they said a joke. Other experience cruisers stated that this cruise is for the old, because the entertainment is not great, the servers were just okay and did not entertain like they would on a Carnival cruise. They say you get what you pay for and that is why they always have specials because there is nothing "special" about the cruise or the customer service that you receive from the cruise line. Read Less
Sail Date March 2017
We tried this cruise ship to go to Mexico. The food was HORRENDOUS in most of the restaurants, specially at Chin Chin restaurant. We much preferred the food in the Garden Cafe to the specialy restaurants. The Haven breakfast had limited ... Read More
We tried this cruise ship to go to Mexico. The food was HORRENDOUS in most of the restaurants, specially at Chin Chin restaurant. We much preferred the food in the Garden Cafe to the specialy restaurants. The Haven breakfast had limited food and not very tasty... you can have special order but it wasnt cooked well and took a very long time to cook. Food was terrible... best food was in Garden Cafe. The ship is Old and Small and Front Desk hotel manager is RUDE... the pool deck area is wayyyy too small compared to the other cruises we have taken. The White Party was *DEAD*. They held it at Spinnaker Lounge cuz it was raining in pool deck... when we arrived 30 minutes after the party started there were only @10 passengers on the dance floor...that was the extent of the White Night experience. Usually bartenders and servers would dress up like angels and entertain, dance throughout the night, make the party lively... that was absent here. Our room was not cleaned in detail when we first checked in and the blinds were broken and never fixed even after we complained about it. The chrome fixtures in the room were very dusty and there was hair/dirt in the outer edges of the bathrooms, carpet looked old, faded and dirty... detail cleaning was poor. The hammock, umbrellas, cushions, shades were not set up at all in our private deck. We kept complaining that they needed to set it up and they finally did it right on the 3rd port of call. We didnt purchase any shore excursions from the ship... we saved so much money by buying outside the ship and the Mexicans gave us half price discount. We had great excursions that we arranged with the locals on our own. We attended a free seminar on feet inserts and they managed to convince me to buy a pair for $200. They said there was a free 7 day trial. When I tried to return it before the 7 day period they refused to give my money back. I recall the guy told me they never had a return in their history of selling this... I can see why. We were happy with the entertainment... the New Yorker standup comedian was great, and the dancers were talented and wonderful. Read Less
Sail Date January 2017
I chose this cruise because a holiday cruise has been on my bucket list for year. I can honestly say this cruise was terrible from start to finish, I counted the days to get the heck off the boat. Our 9:30am check in was fast but then ... Read More
I chose this cruise because a holiday cruise has been on my bucket list for year. I can honestly say this cruise was terrible from start to finish, I counted the days to get the heck off the boat. Our 9:30am check in was fast but then proceeded to wait for over 1.5 hours to board the ship. Communication and direction from the staff was non-existent not to mention a terrible language barrier. Once finally on board the buffet food looked and tasted like it had been sitting there for hours, everything was dry and luke warm. Moving on to beverage service, the types of "specialty drinks" are very limited and heaven forbid you ask a bartender to make you something specific. Not to mention every bars drinks taste watered down. During our cruise many deck board events were canceled due to the fact that we were moving way to fast to be on deck. According to a staff member we were running behind the whole cruise getting out of ports so the ship had to go faster to make up time. Communication onboard the ship is terribly lacking if you make any dining reservations make sure to take notes of your times as they do not provide any reminders or courtesy calls. But they have no problem keeping your money for the upgraded dining. In my opinion the upgraded dining is not work it, nothing more then just fancy cruise buffet food served on a fancy plate. Would i cruise on the Jewel and with Norwegian again NEVER. Read Less
Sail Date December 2016
When you talk to people about cruising you hear about how great the food was. That's almost all you hear, it's for sure the first thing people say... Well, this food was disgusting. The first week was shocking...a raw grey ... Read More
When you talk to people about cruising you hear about how great the food was. That's almost all you hear, it's for sure the first thing people say... Well, this food was disgusting. The first week was shocking...a raw grey hamburger, fishy fish, meat that was subpar, and a salad bar with dirty at times and wilted lettuce. The specialty restaurants (the french Bistro and La Cucina) had dreadful service. At La Cucina, the waiter had no idea how food was prepared and what a simple steak was marinated in...he told us Soy Sauce...turns out we THINK it might have been marinated in balsamic vinegar. I wanted a plain grilled steak, no marinade and he said that was impossible they were ALL marinated. I ordered a salad with dressing on the side and it came on the side but also ON the salad. At La Bistro the food was decent, but since the service was so slow our scallops were cold and my swordfish way over cooked. The good restaurants were Cagny's and Moderna. Azura had one good waiter...Prassad. He was great...but only one meal there was good...one night they had grouper and it was actually delicious. out of a 2 week cruise I had one great meal at AZURA. one at Cagny's and one at moderna. The other thing is this cruise line NICKLE and DIMES you...NOTHING IS INCLUDED. In the 'ULTIMATE' beverage package, you can't even get a bottle of peregrino...that isn't ULTIMATE and to have to pay $5.50 for a bottle of aquafina and then a service charge on top of that...unreal. We loved the volcano in Nicaragua and the zip lining in Costa Rica and the snorkel in Cabo. Great excursions. Mostly the staff were great. One bartender, a heavy set fellow at the Fyzz lounge, charged us for drinks without our knowledge. He claimed we were buying them for others. He never TOLD us he was going to charge us and so when we saw our final bill and the charges were there we disputed it. The person at the desk was rude about it..he grilled my husband "did you drink these drinks?" he did in fact drink them. Here's the thing, DO NOT PUT SOMETHING ON OUR BILL WITHOUT TELLING US... we saw the receipt, there was no signature. It was charged to us because that bartender was punitive. He was a BAD and NASTY bartender. We think he might be related to the front desk clerk because he wouldn't give us his name or let us keep a copy of the receipt (there were two copies) DO NOT GO ON THIS CRUISE. PICK ANOTHER more fair and reasonable and BETTER VALUED cruise. WE spent A LOT OF MONEY on this cruise.... Read Less
Sail Date November 2016
This was the second time we took this cruise as our family vacation. The first cruise was in October 2015 and we had an excellent experience. We booked a two bedroom family suite and we did enjoy the cabin. Since we travel with our ... Read More
This was the second time we took this cruise as our family vacation. The first cruise was in October 2015 and we had an excellent experience. We booked a two bedroom family suite and we did enjoy the cabin. Since we travel with our children who are 8 and 11, we appreciate having a separate bedroom and bath for them to use. Our butler, concierge and room steward were all excellent and we had no issues. We did have issues with two of three ports being cancelled due to a maintenance problem. We also were floating in the water for 5 hours after we left LA for an unexplained reason. I would have never booked a cruise (with children) that had 5 sea days on an older ship. There was very little for my boys to do on board. They were bored with ping pong and the mini slide at the overcrowded pool by Monday. They hated the kids club on board. The staff grouped kids ages 6-12 together and catered the activities to the younger children. My boys were told to take it easy in playing games to make it fair to the young kids. They actually had to play a version of duck duck goose. How is that fun at their ages? Every evening was the same complaint about being bored. The entire program needs to be revamped. My husband enjoys gambling on cruises and was upset that the casino was closed for two nights during our stay in Puerto Vallarta. Many other guests were as well. The free drinking program on board led to many drunk people on board. I think they were all so bored with the lack of activities that they just drank. Again, not a good scene for kids. We attempted to play some board games in the game room only to find that most of them were missing pieces or instructions. This was a little frustrating for us as well. The TV selection on board was also terrible. The same movies were recycling over and over again. Both DVD players in our suite did not work. Last year, I was able to bring water and juice and a sleeve of Diet Coke on board. This year it was confiscated during check in. They only serve Pepsi on the ship. My husband got a massage on board out of boredom. He enjoyed the service but all of the services were very pricey! If you are traveling with children, I would advise you to take another ship and consider using another cruise line. We payed a lot for a suite and didn't have a good time! All of us couldn't wait to get off the ship in LA! Read Less
Sail Date October 2016
This was the worst cruise ever!!! It was to stop at mazaltan/Puerto Vallarta/cabo. One week prior to sailing we received a email that Mazaltan was to be cancelled because they needed to have routine maintenance on the ship in Puerto ... Read More
This was the worst cruise ever!!! It was to stop at mazaltan/Puerto Vallarta/cabo. One week prior to sailing we received a email that Mazaltan was to be cancelled because they needed to have routine maintenance on the ship in Puerto villarta and we would be there overnight we thought ok we can deal with that. We get on ship to discover our cabo excursion was cancelled so we go down to schedule for another one and the ones we want are sold out ok we decide we will just shop in cabo and do our own thing. We go to schedule our specialty dining and they are full we have to eat at 10:00 pm and one of them were totally booked. The 2 days at sea were lacking of entertainment and the staff is so rude the bars usually only had one bartender so the wait was ridiculous. We get to Puerto Vallarta and our excursions were awesome on the second day was told to be back at the ship by 2:59 we would set sail at 3:30 pm ar 8:00pm the captain came on and said the URGENT maintenance (they had said it was routine) had taken longer and would set sail by 10:00 pm for cabo. The next morning at 8:00 am the captain came on again stating we were not able to set sail until 11:30 that night and they would have to cancel cabo. So NO MAZALTAN AND NO CABO we were at sea for 5 days of the 7. The food was by far monotonous the same thing over and over again. The staff became more rude because the guest were frustrated. We only seen one port and everyone wondered why we paid all these port fees they did agree to refund 25% of the cruise on our last day but that is really a insult seeing how we not only did not see 2 ports but also waisted a week of vacation. I have cruised many time on other cruise lines this was my first on Norweigen and it will be our last. We had planned to schedule a Alaska cruise with em them while there but I will find another cruise line for that. Read Less
Sail Date October 2016
It was booked through a cruise planner and included 3 private concerts with Colin Raye, a famous country singer. The cruise planner wasn't informed of changes in the itinerary until one day before we set sail. The first change in the ... Read More
It was booked through a cruise planner and included 3 private concerts with Colin Raye, a famous country singer. The cruise planner wasn't informed of changes in the itinerary until one day before we set sail. The first change in the itinerary was a deletion of Mazatlan, due to necessary minor repairs that needed to be done in Puerta Vallarta, so they said we would be there two days instead of one. We were ok with that, since we were already on the ship, and didn't want to cancel the cruise on behalf of one port change. Then, on day two in Puerta Vallarta, the captain announced over the ships intercom system that due to the extensive repair work, we wouldn't sail to Cabo San Lucas until later that evening, maybe 5:00, instead of the planned 2:00 departure. Then, at 5:00, the captain announced that due to the unfinished repair work, we wouldn't depart until about midnight, and since it was so late, we were not going to stop at Cabo San Lucas at all! This turned out to be a nightmare of a cruise, since we didn't sign up for a one port cruise! Then, after talking with one of the workers on the ship, we discovered that the Norwegian Jewel has had this unresolved problem for two months, and that they could have repaired it earlier, but didn't. That really made us fuming mad, since they obviously deceived us into thinking that the repair work was something new, and that it would only have a small impact on the cruise. They kept back information, so that we wouldn't cancel out and demand a full refund. Instead, they offered us a 25% refund, and if we wanted to book another cruise with NCL (Norwegian Cruise Lines), they would offer us a 25% discount on another cruise with them! What a piece of crap cruise experience, especially after I saved for over a year to go on my first seven day cruise! NCL sucks! Read Less
Sail Date October 2016
I used this cruise as a goal for me to get through hip replacement and as a family vacation. We booked in February, and naturally been excited all the way down to boarding, a great time in store for us. Five day before sailing we were told ... Read More
I used this cruise as a goal for me to get through hip replacement and as a family vacation. We booked in February, and naturally been excited all the way down to boarding, a great time in store for us. Five day before sailing we were told Mazatlán would be removed from the list with an additional day in Puerto Vallarta. Travelling with seven others, not enough time to change to a different date. No big deal. The maintenance on the ship did not go as planned and we were so late getting out of PV, Cabo was cancelled. Very little communication from the captain. On Friday, the day for Cabo, I was under the impression we would have a short day, but still get to stop. Was not till close to 10am when they announced the cancellation. Time to rethink the day, me and 2000 other passengers.By that time, the pool deck was packed, no loungers available. They came up with a new entertainment schedule and never update the NCL App (which I think is great for $9.99 per person) missed some activities due to this. My room was very hot all the time, AC turned on as low as possible, many other had the same issue. The ship was also very warm, some days the casino was intolerable. Never met my room steward, had a couple of days when we had no new towels or the room made up. The free drink package was confusing. Only free if less than $15, what a hassle to have to research the cost of a drink. I can understand some high end booze not being free, but really????? Drinks on first day were great, seemed watered down after that. I learned to order double shots after that. Azzure was worse food and service I have ever had. over a 3 hour dinned, and the food was cols. Tsar was fantastic. The 3 specialty restaurants were just OK. We did Teppan, BBQ, and Cagneys. The seating at the Teppan was so tight, I could not squeeze in enough to reach the table. Show was good, although we did get splattered with hot grease, my wife and son have the red marks to prove it. We do Teppan all the time, this in now way was comparable to other restaurants on land. Our rice was only half cooked, thus very hard to chew. Shrimp and scallpops were great, Filet was so so. BBQ was very slow. took forever for the food to make it rounds. Waited for 40 minutes to try the sausage, then it was terrible. Salad bar was very good. Just seemed to take a lonf time waiting for the meat to come around, whole reason I went there was to eat a cow. They made it difficult. Cagneys was good. Service and time was very good, Steaks were very good, overall great way to end the cruise. Buffet was a buffet. Some was good, some was bad. Food was very scarce after 1030 or so. There was a place far aft on the fantail that had some food, unlike Carnival where there is pizza and other stuff all the time, this was hit and miss. about 1100pm they would bring some snacks to the casino. My kids love to go to the room and get room service, cookies, junk food, etc. $7.95 for room service!!! Not used to that, we knew before we boarded, so we did not do it. Liked the BBQ on the pool deck everyday, food was so so. Looked better than it was. Felt like the casino slots got tighter as the cruise moved on, I am sure with so long in PV they lost a lot of money and had to make it up. My nephew was a finalist in the slot tournament, schedule for 1030. we all showed up to root him on and they delayed it so they could sell more qualifying tournaments. He ended up winning the $500, was a great experience for him. The Cirque Solei show, probably have the name wrong, was fantastic, a must see. The magician was very good and the comic was good had he spent less time promoting buying his products. The Karoaoki was great, some very talented people, you can tell they had been rehearsing for some time, they were great and made for good entertainment. I met a restaurant guy in the shopping area trying to get us in to eat, we chatted about the ship, he told me our part was late, we would be late leaving PV, and would miss Cabo. I thought he was just BS'ing me, he was right!!!!!!!. Seemed he knew more than the crew, I found that interesting. After all the changes, people were very upset, the Customer Service desk was packed, was not clear who was getting what back and why. There was a petition being circulated, I signed, what the hell, and I applied to have my gratuities reimbursed. I feel bad taking $$$ from the staff, but figured NCL corporate will take care of them. We got a letter of what will be reimbursed, 25% of our cruise reservation, $50 room credit, port fees and 25% off next cruise. for me it was about $700 for 4 of us. My last NCL cruise on Getaway was excellent, so I do not hold this against NCL, sometimes crap happens, and this time it happened to us. The irony is knew when we left we had a free NCL cruise through Casino promotions to be picked up after we got back, so we got another NCL cruise to plan for the future. A bad day cruising is always way better than the best day at work. what was weird was that this was the first time I was actually ready to get off the boat, and did not go through post cruise depressions (PCD) yearning for food, booze and fun...........Better luck next time I hope Read Less
Sail Date October 2016
I'm sure you read all the other reviews on this cruise the week of Oct 9th which was the worse cruise! First time on Norwegian and it is our LAST time! They definitely should have cancelled the cruise and taken the ship out to get ... Read More
I'm sure you read all the other reviews on this cruise the week of Oct 9th which was the worse cruise! First time on Norwegian and it is our LAST time! They definitely should have cancelled the cruise and taken the ship out to get the repairs done and not ruin everyone's vacation! Norwegian only thinks of their company and the money - all about the money and not what's best for their customers and to keep their customers. I'm sure this will be the last time a lot of passengers ever use Norwegian again. We work hard to earn our vacations to have it ruined by missing 2 of 3 ports when they knew in advance there were problems. The only staff that weren't rude were the 2 bartenders at O'Sheehans and thank goodness for that bar because the only thing to do on the ship was drink and try to eat some of the crappy food! They don't know how to entertain and I the ONLY reason I know the cruise director's name is because the last day I heard a bad story about him! Every other cruise we've been on, you always know and SEE the cruise director all over the ship. It was our anniversary and we went to the dinning room and they had the ship going so fast to get to PV to start the repairs sooner, the boat was rocking bad. They sat us next to the outside wall and as soon as I sat down, I thought I'd be sick. We asked the matre'd to move us and she moved us one table over! REALLY! She could care less about taking care of the passengers and this was before cancelling Cabo so passengers were still in fairly good spirits. The entertainment was terrible. The shows were ok but the guy playing the guitar obviously forgot that he was on a ship and had the same audience because he told the same jokes every night! REALLY - get some variety in your show! There were no tv stations in the staterooms - all they kept showing was the newlywed game they had and kids weren't allowed to attend but they played over and over in the staterooms. We didn't have children but I thought the show and the people on it were ridiculous! They had dif movies on a set schedule but there were only a couple worth watching but always at odd times/middle of the night. The last sea day was cold and windy with no sun and they don't even have the rights to play college football games. REALLY! Hope someone from this cruiseline actually reads these and take some pointers - get the football package and show something on the tvs except Soccer and tennis - ppl want a variety! This just was the WORSE cruise ever and we've been on a ton! It was an insult that they only gave us $50 onboard credit PER statement and 25% refund - Why wasn't it a lot more because we missed TWO Ports. When I got back and everyone asked me how the cruise was my comment is "IT WAS THE MOST EXPENSVE BOAT RIDE"! They should be giving us at least 50% off the cruise we already paid for! NCL IS THE WORSE CRUISE LINE AND IF YOU ARE SMART, DON'T EVER USE THEM! The AC def wasn't working either because I normally get cold and packed a sweater but I never had to use! The casino def wasn't paying out and I'm sure they had to make up for their loss of not having it open for 2 days while STUCK in PV but again, not our fault but we paid dearly! Never so bored in my life and you can only sit around so long before going crazy from BOREDOM! HATE NCL! Read Less
Sail Date October 2016
I really hate NCL and this was the worst cruise ever. Ok. Let me get the compliments out of the way. I had a standard balcony stateroom, which was adequately furnished. I really liked the stateroom attendant, Mohammed from Indonesia. ... Read More
I really hate NCL and this was the worst cruise ever. Ok. Let me get the compliments out of the way. I had a standard balcony stateroom, which was adequately furnished. I really liked the stateroom attendant, Mohammed from Indonesia. He was very pleasant and always accommodated our requests timely. I also purchased the spa pass and found that to be worth the money. If you like soaking in water and serenity and having a nice little spot on the ship that is your own... I'd get the pass. The spa was very cleanly and peaceful. I enjoyed the Japan pool (cold water plunge) on the hot days coming back from Puerto Vallarta. The main show entertainment was pretty good too, with one huge exception discussed below. My last compliment would be for Moderno, the Brazilian steakhouse. The food was awesome, especially the salad bar, the bread, and the drinks. I went there twice and loved it both times. Embarkation was super easy and smooth. Also the lifeboat drill was really nice as they let you just sit down in a restaurant. Now for the bad. NCL cancelled one of the three ports a week before the cruise began in order to have scheduled maintenance on the engines. I requested a refund of the port taxes for the cancelled port and NCL's customer service was quite rude and refused to refund the port taxes. Next, there was a fire aboard the ship on night one. The crew were called to stations and the cruise director Archie jokingly said, "Don't worry folks, they're going to the buffet." I knew something was wrong because the ship changed directions as if it was heading back to LA, and then came to a complete stop for hours. I called the front desk and asked what was going on. I was told it was a routine drill for the crew and not to worry. Frankly, I don't appreciate being lied to in an emergency. I don't appreciate that no announcements whatsoever were made explaining the nature of the emergency so that I could at least know to stay in my stateroom and have safety gear handy in case things went bad. I feel NCL put my life in jeopardy by this lack of communication. Next, the engine repairs did not get completed on time and then on the morning when we were supposed to dock at Cabo, the captain explained that we would not be docking at Cabo. The whole ship turned into a frenzy. We went from a three port vacation to a one port vacation. The front desk was jam packed. They offered everyone a $50 stateroom credit for the "inconvenience". I was told by the front desk that I wanted a greater refund and was given the phone number for NCL customer service. I told them that I did not wish to contact NCL customer service and asked for the staff to call them on my behalf and obtain authorization for a greater refund. They refused my request. Note to cruisers: if you call NCL customer service post cruise, they will not answer the phone. I have called three times and every time I have waited over a half hour without any answer. The hotel manager said he would provide my information to NCL with a request for contact. I have not been contacted. The night they cancelled Cabo, there was a letter in everyone's stateroom saying that they would get a 25% refund on the cruise fare and a 25% credit toward a future cruise. It has been over a week and I have yet to receive either. Again, customer service does not answer the phones so I emailed them on Thursday. It is Sunday and still no response. The headline comedian made a joke during the main family hour comedy show that included the word "fag", which I found repulsively offensive. What was most offensive to me was that there were children in the audience and NCL was teaching these children that its ok to laugh at this word and use it in jokes. I complained to the cruise director who said I would be contacted by NCL corporate. I have emailed them asking them to confirm that hate speech would not be included in NCL's entertainment in the future. I have not heard back. Next negative review was the casino. First the ventilation was horrible and if you stay in there longer than a minute, you will reek of cigarette smoke. Second, I played the coin dozer game and like most other casinos with this game they have small wads of money and various trinkets in the play field. Well I won one of the wadded up stacks of bills to find out that it was wrapped around a bunch of one dollar bills. One of the casino staff laughed at me as I unraveled it and expressed disappointment that anyone would be so cheap. Next, I won a die keychain and took it to the cashier. In every other casino where I have played the coin dozer, the trinkets are traded in for various prizes at the cashier. Not on the NCL Jewel. I was told in a matter of fact way that the trinket was a "prize" for me to keep. I haven't felt so defrauded since I was a kid. I complained to the casino manager that a sign should be placed on the machine to explain the value of the prizes in the play field and was politely brushed off. Outside of Moderno, the rest of the food on the ship was either mediocre or downright awful. The food temperature was often cold. One morning I got some sticky buns off the breakfast buffet that the server was just putting out. I was expecting some sticky buns hot out of the oven. I got sticky buns fresh from the fridge. The chicken parmesan at La Cucina was something off of a TV dinner. Everyone I talked to hated Le Bistro. I couldn't even finish my meal. I got the pork tenderloin, which was grossly overcooked. It came with apples, of which all you could taste was salt. The menu said that it had a calvados cream over the dish, but it was more of a broken crème fresh. I refused the meal and went to eat at the buffet. Cagney's steakhouse was ok. My mistake going in was expecting a 4 star steakhouse. What I got was more like an Applebees. If you go in with mediocre expectations, you may enjoy it. To sum up my review of the food, this is my sixth cruise and the first cruise where I didn't gain any weight. I suppose the result is good, but the experience was not. Overall, because most of the guests seemed a bit miserable, so did the crew. I will give a shout out to Bea on the entertainment staff. I was absolutely shocked that she remembered my name. I thought that she was fun and energetic. NCL should give her the job of cruise director and send Archie packing because Archie was not fun at all. The ship common areas were nice and the ship itself was on par with other cruise lines. The drinks seemed watered down, I learned too late that you can order two drinks and ask for the second one to just be an extra shot. That is my frank experience on the Jewel. You are all warned. Read Less
Sail Date October 2016
Never again will I or anyone in my family entrust NCL. Within five hours into the cruise there was a fire on the aft. We asked what the smell and smoke was and told they did not know what we were speaking of. Then to later find out there ... Read More
Never again will I or anyone in my family entrust NCL. Within five hours into the cruise there was a fire on the aft. We asked what the smell and smoke was and told they did not know what we were speaking of. Then to later find out there indeed was a fire right where we saw and asked. The employees in charge of the lifeboats were on 24 hour call. NCL took two out of three of our ports away only to say that they were going to give us 50.00 back. Furthermore NCL knew that there was a problem with the ship and still allowed the ship to be on the water. NCL failed to make proper repairs and knew about the repairs needing to be done since August 2016. The captain said they had to make repairs to make sure FUTURE cruises were going to continue without any complications. What about everyone on board during the repairs, did our vacation not count to him ....only future cruises counted. The cruise was boring. Artchie the cruise director needs to either retire or find fun. Kids onboard were so board they were sitting on the 4 floor under the stairs complaining how boring it was. I couldn't dispute what they were saying because I was so bored I couldn't wait to get off the boat. They cater to only one group of age and that is OLD. If you like to sit around drink and eat and that is it then you have it made. It was such a waste of vacation time and money. My husband is disabled and asked Archie what there was to do as a family he told my husband we could play family dodge ball or do the family scavenger hunt. My husband asked to do you want to sit in my wheelchair and you give me your legs that you are walking with because how am I to go up and down stairs to do the family scavenger hunt or play dodge ball !!!! Archie response was to tell security that my husband threatened to punch him in the face which is a complete LIE my husband cant even stand!!!!! Not only do they discriminate the disabled but children as well. They kicked the children out of the pool to play an adult game! There is an adult pool but they didn't want to disturb the adults. So the disabled and children beware they want your money but that is it. Take your money and spend it with another company. Worst company ever. Once they got our money they became complete jerks Read Less
Sail Date October 2016
NCL decided that our cruise would be a "maintenance" cruise. Which meant we missed 2/3 ports (Cabo and Mazatlan) because they wanted to work on the ship in Puerto Vallerta. That's not what we paid for at all. The captain ... Read More
NCL decided that our cruise would be a "maintenance" cruise. Which meant we missed 2/3 ports (Cabo and Mazatlan) because they wanted to work on the ship in Puerto Vallerta. That's not what we paid for at all. The captain tried to explain that this will help future cruises...but why would we care about future cruises? By day 6 we all just wanted to get off the boat, things became so boring. Thank goodness for their Splash Academy...because our kid did have fun there. So, when they canceled Cabo the initial response was a $50/cabin credit...which was rather insulting. After complaining to the front desk, they took off our daily gratuities ($13.95/person/day). So basically they stiffed their own employees, which rubbed us the wrong way. The next day we got a letter that we'd get 25% back on this cruise and 25% towards a future cruise. Which doesn't account for all the $ we spend on airfare/hotels, and all the wasted vacation time. Add in that our AC wasn't working and the room was so humid that everything was constantly wet. I'd think twice before sailing with NCL again. Read Less
Sail Date October 2016
This cruise was HORRIBLE. Friday we get an email saying no stop over in Mazatlán. We purchased a cruise for 7day, 3 port adventure. We only stopped in 1 port and was held over night due to maintaince that needed to be done. Of course on ... Read More
This cruise was HORRIBLE. Friday we get an email saying no stop over in Mazatlán. We purchased a cruise for 7day, 3 port adventure. We only stopped in 1 port and was held over night due to maintaince that needed to be done. Of course on our time. which should have been done when no passengers were on board. Carpeting being done in the stairways, dangerous to all. SMELL was aweful through out , I guess due to plumbing. They knew this before we left California, unreal. We were taking friends for their first cruise. They upgraded their cabin, toilet stopped working for 3 days, They paid a lot of money to upgrade! Captain anounces that we will not be stopping in next port. Due to maintance issues taking so long. People were very upset, we even signed a petition! Totally unacceptable on NCL, we want a refund!!! Food was cold and flavorless, $5.00 for a bottle of water? REALLY???? Chinese resturant was food out of a box. NASTY! Only good food was the BBQ in the pool area, but couldn't find a seat. Service was sad, bartender in Java bar told me to go get a Pina Colada at another bar, he was out. We had to go to the bar to get drinks. Small wait staff? Entertainment, comedian was good. Otherwise same thing every night. Couldn't go on a shore excursion, couldn't get to shore. Never again! We were celebrating our 32 anniversary, Read Less
Sail Date October 2016
Was my 2nd NCL cruise and 5th overall and first with our kids 6 and 8. As you see from the others on the same cruise, this was one that was not as planned by NCL well. Got the email about missing 1 port before we left. On the first night ... Read More
Was my 2nd NCL cruise and 5th overall and first with our kids 6 and 8. As you see from the others on the same cruise, this was one that was not as planned by NCL well. Got the email about missing 1 port before we left. On the first night on the boat I noticed on the TV channel it showed us going back towards LA which I found odd but come to find out it was the engine room fire/smoke issue. I do not fault them for that as I would rather have been back in port that left out to sea with an issue such as this. The communication as we got to PV was lacking to say the least. We knew we had 2 days but was told the 2nd day we needed to be back on the ship by 2 30 PM. Then around 10 pm they announce a delay and say it will be 5 pm to get back. If we would've know that we could've plan a more intense adventure. We did not leave till almost 1 a.m. that night and knew than there was no way to get to Cabo with any time to due much with the tenders that you have to do there. We weren't told til about 9 or 10 a.m. the next day that we were infact going straight back to LA without stopping. This needed to be communicated better and felt bad for the staff as people were getting irate with them and they have no control. We work in the hospitality industry so really felt for them. IDK if we will cruise with NCL again as the ship was older which we knew, but the kids started getting cabin fever by the 5th day with not much new to do. The shows were OK and he food is what you expect nothing too great but kept you full. Kids club was good for the kids and us too but they were kinda overwhelmed also. Read Less
Sail Date October 2016
We chose this cruise because it was a short getaway from LA and it was cheap.(you get what your pay for!!) We had a balcony room which was very small. Right from the beginning, we got a bad impression. We had to check in on the ... Read More
We chose this cruise because it was a short getaway from LA and it was cheap.(you get what your pay for!!) We had a balcony room which was very small. Right from the beginning, we got a bad impression. We had to check in on the second floor of the Vancouver terminal. It was a long walk to the second floor. Once we got there, we checked in and were instructed to go back down stairs to board the ship. That walk was even longer, even after we went through the security. It was like walking through a maze to board the ship. When we got on board and to the room, I had to set up my C-PAP. Usually, on other lines, you call down for an extension cord and a steward brings it up and tapes it down for you. I called and was told that I had to come down and check it out. If I didn't bring it back, I would be charged. Ouch! What happened to service?. The guest relations line was extremely long and I got angrier and angrier as the afternoon went on. A man came up to me while in line and asked how everything was going? He was the "Hotel Manager", so I told him about the CPAP problem and the extension cord for which I was standing in this LONG line. He laughed and moved on to the next guy.( by the way, no one ever taped it down). I think we saw our cabin boy maybe 4 times at the most. We we charged a mandatory service fee per person, per day. -- Okay, we understood this but when we went to order breakfast in bed the next morning, we discovered an additional charge of $7.95 CONVENIENCE fee if it was delivered to our room. We have NEVER been charged on any other cruise line for having breakfast in our room!! Outrageous. They nickel and dime you to death. On the positive side, the food in the specialty restaurants was very good as well as the buffet. Also, as part of our package, we had 250 minutes of free wifi. Bottom line: If Norwegian offered us a FREE cruise, I would tell them to give it to someone else. No more for us. Read Less
Sail Date September 2016
NEVER AGAIN!...This is the title of my review. Yes, after being Silver member of Norwegian Cruise line (using this cruise line many times for different destinations) - this cruise to Alaska with NCL will be my LAST cruise with them. And ... Read More
NEVER AGAIN!...This is the title of my review. Yes, after being Silver member of Norwegian Cruise line (using this cruise line many times for different destinations) - this cruise to Alaska with NCL will be my LAST cruise with them. And here is why. I wouldn't complain about the bed size in cabin (very small SINGLE beds) but I'll start with FOOD in restaurants. As you already familiar, cruise line has many restaurants, starting with 'specialty' restaurants where you can PAY an additional money for the quality of the food...but guess what NCL Jewel decide to do? Yes, they decided to use 'PAY extra' for food in main restaurants where food in the menu should be complimentary, without any charge! I was unpleasantly surprised when I saw $24.99 charges (plus 18% gratuity) applied for few dishes in main restaurant...for Surf and Turf item and Beef Steaks...!!! So, I called the restaurant manager and asked why would these items be included in Main restaurants at all? What is the reason to add 'La Carte' charges in complimentary restaurants? And explanation was: 'we have new management and it's our new policy, so called 'pilot' to see if people likes it'. What to be like about? If I want to pay extra for my food then I would choose the specialty restaurant not the main/complimentary restaurant...I absolutely don't need to see these charges and be intimidated with these additional charges options, in my opinion! Or maybe NCL think that if my stomach is hungry then my brain will not be able to think and I'll pay extra?!!!!!...hahahaha...right... NCL has been bought by Oceania cruise line year ago and quality of the food on NCL went down drastically, from salty soups to uneatable meat (try to cut your beef and duck and you'll see what I mean!). I saw/hear a lot of people complaining about, saying that they never been seeing such a low quality of food!...Now, let's talk about something else...like TOILET PAPER (because after such food I can guarantee you that your next stop will be toilet:). Oh these TOILET PAPER!!!! Let me tell you, my friends, forget about nice outfit in your luggage. Net time you're traveling with NCL - bring your nice toilet paper instead!:)...NCL provides not toilet paper but some kind of quality of paper which cannot be used for your nose when you'll sneeze!...And it's not the laughing matter...I truly want to send the roll of such toilet paper to CEO of NCL...I would pack it nicely, with red bow and send with the special delivery to CEO's wife...but, unfortunately, customer desk would not give me NCL CEO home address!...oh well, maybe someone will read this review and will NOT use NCL for their next cruise. This will be my 'pay back'...because for me, NCL is NEVER AGAIN, for sure!!!! Read Less
Sail Date September 2016
The main problem with sailing on this ship is communication. Most of the staff could not understand English and if the questions asked of them where outside the parameters of their spiel they just looked at you with a dumb look and said ... Read More
The main problem with sailing on this ship is communication. Most of the staff could not understand English and if the questions asked of them where outside the parameters of their spiel they just looked at you with a dumb look and said nothing. We didn't travel with children, thank goodness The ultimate beverage package is a joke and trying to change it to something that suited my friend and I was yet another unfortunate attempt at getting our point across, due to the fact the person on the Customer Service (ha ha) desk was from an eastern European country and she just kept repeating the same thing to us. To leave the ship for and excursion was yet another experience of confusion as the person they had doing it was very hard to understand. Food was a bit sloppy and sometimes tasteless. I think that people who enjoyed their time of the ship were those who were drunk and didn't really know what was going on. I've read a review from someone that had a penthouse suite and special attention from their own concierge. No wonder they had a good time. NEVER again on NCL and I will be telling my friend not to go with them as well. My on board experience was OK but most of the other passengers were quite rude and loud....especially around the buffet areas. Trying to get a tea bag of just black tea was sometimes impossible as there was every flavour of Lipton's tea plus decaffinated tea but getting just plain black tea was an exhausting experience as most of the staff didn't know anything about tea and they worked in a food section of the ship. Read Less
Sail Date September 2016
The family chose this line. I had heard that they were not a very good line. The staff and the balcony room were nice but it ends there. The food was below average even when you paid extra. The officers were not friendly and the ... Read More
The family chose this line. I had heard that they were not a very good line. The staff and the balcony room were nice but it ends there. The food was below average even when you paid extra. The officers were not friendly and the tours were over priced. I use Viatour tours and the family use the boats tour company. They wished they had use my tour company. They cancelled one stop to return to port for repairs. They informed us 2 days before sailing. Repairs are scheduled months in advance. Gave us a $100 credit per person. Never Sail On Norwegian Cruise Line. I have sailed on many cruise lines - this is the worst of all of them. 90% are very good and worth the price. First timers do not what is great and what is not. The ports were very nice and it was easy to escape the boat and return aboard. Have you ever eaten I an Asian restaurant that did not have Chinese mustardand got mad when you asked why they did not? Read Less
Sail Date August 2016
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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