1,017 Norwegian Jewel Cruise Reviews

Norwegian cruise was a smooth sail for us all. The checkin/checkout process was very well organized compared to any other cruise we have done so far. The range of restaurants and variety of food this ship offered was amazing. Housekeeping ... Read More
Norwegian cruise was a smooth sail for us all. The checkin/checkout process was very well organized compared to any other cruise we have done so far. The range of restaurants and variety of food this ship offered was amazing. Housekeeping was great. At the sea entertainment had things for all ages. Dance party was great!! Service was exceptional. We really enjoyed our cruising experience. The ports were perfect and so was the weather for us!! Beverage package is worth it only if you have 2 or more drinks per day, otherwise you could just purchase drinks on the go. Speciality dining was good, we enjoyed the food and ambience in La Cucina. We were a little disappointed with the Teppanyaki restaurant, the portion sizes were huge and lot of food was wasted. The photo package could definitely be improved, the current package has no savings per se, as the individual photos are cheaper than the package. Overall, we had a great cruising experience. Read Less
Sail Date July 2019
We just finished a northbound Alaska cruise from Vancouver to Seward. This is our second NCL cruise in less than 12 months and we continue to be impressed with the level of service. We always buy the specialty dining packages and they are ... Read More
We just finished a northbound Alaska cruise from Vancouver to Seward. This is our second NCL cruise in less than 12 months and we continue to be impressed with the level of service. We always buy the specialty dining packages and they are very reasonable for the quality of the food. The promotion packages are also part of the reason we book early as they are a good deal... just beware you pay tax on them even though they are “ free” ( the cost of tax of the premium beverage package can be a bit spendy) as Latitude members we got to board in the priority line this time and it really made a difference. The suites get you access to breakfast and lunch in Moderno restaurant (exclusive to suites and Haven guests) which was nice as I really dislike the chaos of the buffet! The crew was amazing as always, and one of the reasons we have chosen to sail exclusively with NCL. We already have our next cruise ( Panama Canal) boooked on NCL! Read Less
Sail Date July 2019
We chose the Jewel to Alaska for several reasons. Entertainment, good food, Alaskan ports to visit, and the NCL family. Entertainment on the ship is always available. Our favorite venue is the Stardust evening shows. The cruise ... Read More
We chose the Jewel to Alaska for several reasons. Entertainment, good food, Alaskan ports to visit, and the NCL family. Entertainment on the ship is always available. Our favorite venue is the Stardust evening shows. The cruise performers put on three outstanding shows. The first was Velvet, a music and dance production with many costume changes and a fantastic light show set to the music. The second was a collection of songs and dances. It also had the wonderful voices, lights, dancing, along with the stage band. The last performance showcased the acrobatic abilities of the cast. Amazing!!! Other nightly shows included a very funny comedian with a late night bonus. He could really work the crowd. There was a Russian couple that performed feats of strength and balance, as well as aerials. Good food was found everywhere. Our favorite was the Garden Cafe. Rowen Luna, an assistant chef, was at a carving station. His salmon was the best on the ship, and I tried a couple different salmon dishes. He always greeted us and wished us an enjoyable cruise. He also took the time to explain how the meats were prepared in the big ovens. His roast suckling pig was a work of art and flavor. Of course, NCL strives to make everyone feel welcome and part of their family. That is the main reason we prefer NCL over the other cruise lines. Read Less
Sail Date July 2019
This trip... our second to Alaska, we decided to expand our horizons & visit Denali National Park! All I can say is the entire experience was amazing... we learned more than we expected & Alex, the tour guide was awesome! The ... Read More
This trip... our second to Alaska, we decided to expand our horizons & visit Denali National Park! All I can say is the entire experience was amazing... we learned more than we expected & Alex, the tour guide was awesome! The train was comfy ... the bus was great & each and every step along the way - we were given expectations - what the rooms would be like (some had no ac), when to have luggage ready, where to be when & every little detail! The entire land portion was fun, exciting, a learning experience, fun and extremely well organized! We opted for the Denali portion first so we could unpack & stay put once we got on the Jewel --- worked perfectly! Now the Jewel ... the renovations are beautiful & very stately ... all of the somewhat gaudy decor has been replace and the entire ship is BEAUTIFUL! We love the new look and NCL has lots to be proud of... that for sure! We always book a suite & love the extra attention to our needs and this was no difference ... our concierge, Butler & steward were amazing ... we loved them all! They took care of our every single need ... even a blanket for sitting out on the deck when the glacier viewing was chilly! Weather was warm for many of the days and I'm delighted we had been watching the weather... who would think we would go to Alaska & get tan sitting on our forward deck? Amazing! Read Less
Sail Date July 2019
We had done an Alaska cruise 3 years ago and wanted to go back and see the interior parts of Alaska. Both the land portion and cruise were fantastic! Our embarkation was easy since we arrived in Seward around 3:00 in the afternoon. We ... Read More
We had done an Alaska cruise 3 years ago and wanted to go back and see the interior parts of Alaska. Both the land portion and cruise were fantastic! Our embarkation was easy since we arrived in Seward around 3:00 in the afternoon. We were immediately shown to our forward suite. The Jewel was renovated and was beautiful. Our suite was very roomy and we certainly enjoyed it but I have to say that I don't care for the wind you get on the balcony. When we were in port or seeing glaciers, it was great! We saw Hubbard and Sawyer Glaciers and they were both beautiful. We had dinner in Cagney's, LeBistro and Teppanyaki and it is hard to choose which would be the best. All three are excellent! I did notice that the "show" that Teppanyaki usually does while preparing the meal was non existent. Not sure why they cut that out but the food was great! We also visited the buffet once and O'Shehan's once. No complaints at either. Dinner in the main dining room was also very nice. All the food was good as always. Entertainment was good but not great. I thought Rock You Tonight was the best show we saw. The 45 minutes just flew by and we wanted more! Velvet was okay but didn't seem to have a good flow to it. The comedian, Carl Strong, was very funny and we enjoyed him. Le Cirque Bijou was incredible. My only problem was trying to keep up with all the acts, there were several going on at the same time. Icy Strait Point was a great port that we had not visited on our previous cruise. Our excursion, Whales & Wildlife, was great and I highly recommend it. We saw bears, eagles, whales and sea lions. In Skagway, we visited a Musher's Camp and actually had a ride in a sled. We got to hold puppies too. Bottom line, this was a great cruise! If you have the time, I encourage you to do the land tour before the cruise. We did the Authentic Alaska and it was incredible! Read Less
Sail Date June 2019
We chose this cruise because of the smaller ship and the associated land tour. We were not disappointed. The service on the ship was exemplary. Everyone we came in contact with was friendly and helpful. When our shower overflowed a ... Read More
We chose this cruise because of the smaller ship and the associated land tour. We were not disappointed. The service on the ship was exemplary. Everyone we came in contact with was friendly and helpful. When our shower overflowed a little due to a slow drain, Guest Services sent maintenance to our cabin within 30 minutes. The variety of food was good in the buffet and the complimentary restaurants. We also enjoyed the shows. The narration during the glacier viewing was informative and interesting. The captain turned the ship so passengers could enjoy the views from wherever they were on the ship. Our favorite port excursions were “Alaska Whales and Rainforest Trails” and the sea fishermen’s tour in Ketchikan on the Aleutian Ballard from The Deadliest Catch. Guides for both of these excursions were extremely knowledgeable and personable while behaving in a professional way. The captain on the whale watching excursion was in touch with other boats and knew exactly where the whales were that day. The captain and crew on the Aleutian Ballard were beyond description in the way they presented their tour in an entertaining way. An added delight was when they surprised us by feeding eagles from the boat. They must have attracted 3 dozen eagles right up to the boat. What a delight! Yep! We’d happily do this again. Read Less
Sail Date June 2019
Good variety of food & places to eat. Loved the Japanese restaurant. For the most part, the service was excellent. Shore excursions booked through NCL were great. Loved the entertainment, only missed one night. Jake was a good ... Read More
Good variety of food & places to eat. Loved the Japanese restaurant. For the most part, the service was excellent. Shore excursions booked through NCL were great. Loved the entertainment, only missed one night. Jake was a good emcee . Bartenders were great. Drink variety was good. Loved the overall experience. Would have no problem recommending NCL to my friends and family. Liked the fact that they had things for you to do on the days we were at sea. Played bingo on those days. Did trivia one day. Visited the casino a couple of times. Enjoyed Deal or No Deal. That was very entertaining. Some day I hope to take another cruise with NCL. It was a very good experience. Weather was absolutely perfect. Couldn't have asked for better. Would have liked to spend time by the pool, but we were on the go too much! Good job NCL!! Read Less
Sail Date June 2019
First trip to Alaska. 31st cruise overall. Arrived in Anchorage: June 21 @ 1:15 AM (a day early) and stayed at Inlet Hotel that included 24 hr shuttle and breakfast in the morning. Good hotel for a brief stayover. Great breakfast in ... Read More
First trip to Alaska. 31st cruise overall. Arrived in Anchorage: June 21 @ 1:15 AM (a day early) and stayed at Inlet Hotel that included 24 hr shuttle and breakfast in the morning. Good hotel for a brief stayover. Great breakfast in restaurant instead of doing included con't breakfast. They offered us $10 p/person off for sit-down leisurely paced meal. Do it. After some rest checked out of Inlet to go to NCL assigned hotel Hilton Anchorage via Uber (which was only 1 mile away but we had lot's of luggage). We were on the Anchorage Denali Express Pre Cruise Tour and then to embark on the Jewel Monday June 24. Our luggage was held by their Hotel Porter while we explored Anchorage. Did some trails nearby and enjoyed the hotel area. After dinner we were exhausted but decided to check at front desk (7:30 pm ish) if they knew anything about NCL land tour we were starting tomorrow. On our PDF in cruise doc's it said to "Meet your Tour Director" in lobby Saturday morning. This information is INCORRECT. The NCL Tour Directors were at the hotel from 3-8 pm in the lobby on Friday. If I didn't be nosy and check out happenings at Front Desk - we would have been in trouble with the scheduling the following morning -as luggage with special tags (2 kinds of tags) and Luggage Pull was at 6 AM on Saturday. I had 19 people in my group so it was hectic for me locating everyone with correct information- luggage tags & new schedule. A side note: We saw a banner and table in lobby for RCCL but nothing for NCL NCL was located in a side room off the lobby that nobody could see with NO SIGNAGE. Happy to report that this was our only big hiccup with tour and cruise. One minor issue is that one of our bags going to Denali was left behind but Tour Director tried hard to make it up. She was very nice and gave us excellent information. NCL Accommodations were all nice locations and properties. If I were to do over: one more day in Denali. The hotel was great Grizzly Bear Resort. Too much to see in short time. Embarkation was a breeze at 4-4:30 pm in Seward. I had a Balcony Stateroom 9044 - and with this itinerary- I don't feel that starboard side of ship made a difference. We had 4 Specialty Dinners included: we did Cagney's 2X, La Cucina, and Moderno. I have a shellfish allergy so some restaurants I had to eliminate and some items on menu's I cannot have because of contaminated oil in fryers or on cutting surfaces. They always asked before taking orders if there are allergies. All my meals onboard were very good to excellent. All our servers were also great. We had no complaints. The shows at night that we saw were excellent. NCL does SHINE on entertainment. Ports: Seward from the bus. Next time we would spend a day here. Impressive driving to the Port from Anchorage At Sea with Hubbard Glacier: magnificent viewing from several area's on the ship. Icy Strait Point: walked to Hoonah and saw totem pole carvers, brew house, and then walked back around ISP shops and restaurants. Juneau: We did Whale watching with Juneau Tours Skagway: White Pass Scenic Railway, Red Dog Saloon, walking thru town. Ketchikan: Great Alaskan Lumberjack Show It was too early for the Salmon to be running so I wish we could have seen that. I am sure we might have seen more bears also with the fish. Did alot of walking around in Ketchikan -Married Man's Trail, Totem Heritage Center, Hatchery & Eagle Center, Creek Street, Funicular Tram to the Lodge. Vancouver: Got off the ship at 9 AM. Plan A -Was going to find CDS in Canada Place to hold and deliver our luggage to airport so that we could tour -however they are no longer there according to Gray Line tours. I checked online a week prior and it did not tell me otherwise so we did Plan B. Gray Line had a luggage holding area until 5 pm but no airport delivery. Since it was Canada Day, a national Holiday, it was CRAZY around port and around all tourist area's. We settled for Hop on Hop off bus to tour Vancouver which was fine. Just the crowds were huge. Picked up luggage at 3:40 pm and walked 1.5 blocks with luggage and crowds to train station- destination going to airport. It was easy once we got there. Ate dinner in airport and waited 3 hours before airline check in. Didn't want to chance getting to airport with luggage hold and crowds. Many of my group stayed 1-2 extra nights which they were able to enjoy Vancouver more.....but it was pricey because of the Holiday. Great trip but need a vacation to rest. LOL Read Less
Sail Date June 2019
Most beautiful state in America. Norwegian does a fantastic job of showing the beautiful scenery and explaining what you are seeing. The glaciers are beautiful, although the caving is sad to see. The ride is smooth. We had 80-85 degree ... Read More
Most beautiful state in America. Norwegian does a fantastic job of showing the beautiful scenery and explaining what you are seeing. The glaciers are beautiful, although the caving is sad to see. The ride is smooth. We had 80-85 degree weather which made it an unreal expats we were able to enjoy the pool and music when on board. Excursions were unbelievable. We went snorkeling-we were kept warm, safe and showed amazing sea life by amazing guides. Bike and brewery great exercise, sites, with a trip to a glacier and beer. And of course nothing better than the puppies and sled dogs. We did the land and sea so we played with puppies 3 different times, along with a ride (4x4) pulled by dogs-their summer workout. The food was excellent. Staff amazing-helps wherever needed. Entertainment was great. The shows were professionally done. The comic was amazing, they even let him do an extra show. If you haven’t been GO BEFORE IT MELTS! Read Less
Sail Date June 2019
At the urging of our son-in-law and daughter and wanting to go to Alaska, we decided to take our first cruise. We went to Alaska first and then took the cruise from Seward down to Vancouver. It was a wonderful trip including the beautiful ... Read More
At the urging of our son-in-law and daughter and wanting to go to Alaska, we decided to take our first cruise. We went to Alaska first and then took the cruise from Seward down to Vancouver. It was a wonderful trip including the beautiful scenery along the way. My wife and I were surprised with all the very nice restaurants, the variety of food and the wonderful service we had all the week. The food was wonderful everywhere we ate with a great variety of items. At the four ports we took advantage of four excursions which made the trip more memorable. My wife was impressed with the towel animals that were left on our bed. The cabin was very nice and kept clean twice a day. I enjoyed sitting on the balcony and taking photos of the snow capped mountains as we cruised the straits. We were impressed with the Norwegian Jewel and would recommend this trip to everyone. Read Less
Sail Date June 2019
This was a bucket list trip for my parents. My sister, husband and I went along to make it a family cruise. It did not disappoint! The shore excursions were fun and there was something for everyone and every fitness level. Our ... Read More
This was a bucket list trip for my parents. My sister, husband and I went along to make it a family cruise. It did not disappoint! The shore excursions were fun and there was something for everyone and every fitness level. Our family needed some wheelchair services, at times, the crew was so accommodating and eager to make sure that the need was met. Our cabin steward never failed to know our names, always greeted us and made sure we knew exactly what we needed to do at debarkation. This was especially comforting since this was our first cruise and we were not quite sure what to do. The food was good and the options for Freestyle were great. The entertainment was great! We especially enjoyed the Le Cirque Bijou. The show went on without a hitch even though we were in some choppy water. Lastly, the commitment of the captain and crew to make sure that their guests had a great experience at the Glaciers and going to the extra step of bringing on a Ranger from the Glacier National Park was amazing! Read Less
Sail Date June 2019
Dream vacation. On bucket list for many years. Health issues as we age pushed us to accomplish this trip. Gift from son and daughter-in-law. Very thankful they were so generous to us at this time in our lives. Very inspiring scenery. ... Read More
Dream vacation. On bucket list for many years. Health issues as we age pushed us to accomplish this trip. Gift from son and daughter-in-law. Very thankful they were so generous to us at this time in our lives. Very inspiring scenery. Helps to realize the vast beauty of God's nature. The ship was awesome and huge (next cruise I'm taking roller skates). We have been recommending the same trip to all who ask. Food was excellent. Service was outstanding and all crew we encountered was extremely friendly and helpful. Shore excursions were educational and well planned (especially the Crab feast). Getting on and off the ship was well handled by all involved. Special treatment by concierge and crew made us feel extra special. We had been on nine previous cruises many years back and realized how greatly a lot of the changes have improved the entire itinerary. Thank you to all for a beautiful experience. Read Less
Sail Date June 2019
I did a B2B 6/17 to 7/1/19 because it was cheaper than one week if you consider how much more it was for the one way airfare to Vancouver and from Seward over the roundtrip to Vancouver. I don't know how much faith you can put into ... Read More
I did a B2B 6/17 to 7/1/19 because it was cheaper than one week if you consider how much more it was for the one way airfare to Vancouver and from Seward over the roundtrip to Vancouver. I don't know how much faith you can put into my review because these were my 10th and 11th cruise and I have enjoyed them all. Some were better than others but I had a good time on each one. The Jewel is my new favorite ship. It was cleaner and neater than most I have been on and I love the buffet layout. The buffet has 5 islands rather than long lines. If there is a line at the carving station, you can move to the other entrees and circle back later. I never had more than 3 people ahead of me for any item. Usually I had open access to the item I wanted. Part of what made this a great cruise is the Solo program. We had a great group and there were several of us doing a B2B. The solo hosts Raphael and Queena did a great job too. The Captain got us in close to the glaciers and seemed to do his best to make sure we got to see the sights. We had very good weather too, which didn't hurt. I saw the General Manager pick abandoned drink cups off the deck while wearing his dress uniform. This dedication to cleanliness and detail carries over to the crew too. Read Less
Sail Date June 2019
My husband, my sister, her husband and I were on Norwegian Alaska Land/Sea Tour. We had an awesome time. Norwegian did a great job with the itinerary. The tour guide was very nice and knowledgeable. The Norwegian Jewel was a great ship. We ... Read More
My husband, my sister, her husband and I were on Norwegian Alaska Land/Sea Tour. We had an awesome time. Norwegian did a great job with the itinerary. The tour guide was very nice and knowledgeable. The Norwegian Jewel was a great ship. We had an inside cabin 9569 and it was perfect for us since there is 21 hours of daylight in June. There was plenty of room for the two of us to get around the side of the bed and to use the desk at the bottom of the bed. There is plenty of storage for luggage once we unpacked. The lighting was easy to find and the temperature in the room worked great. The bathroom shower was a nice size. But the way the toilet is placed it is hard to have enough leg room if you are very tall. Our room steward was very friendly and kept the room cleaned. We received towel animals each night which was a nice gesture. We saw the comedian twice on the cruise. He was better the first time. The second time he did an adult version which wasn't as good as his family show. We also saw the show where they sang 70-80 songs. That was a little corny and the singers were not that good. We didn't get to any of the other shows. The food in the buffet was always good and plenty to choose from. We did eat often at O'Sheeans and always enjoyed what we got. The service was always fast and friendly. The only specialty restaurant we ate at was Moderno. The service there was very good and the food was very good. I tried their specialty drink and did not like that at all. We had the land portion of our trip first then got the ship in Seward and finished in Vancouver. Embankment and Disembarkation went very smoothly with no issues. We loved everything about this cruise. We did a Whale Watching and Mendenhall Glacier tour in Juneau. We did see some whales, seals and Eagles. In Seward we did the Ghosts & Good Time Girls Walking Tour and it was very informative and lots of fun. In Ketchican we did the All you can eat Crab Feast and Lumberjack show. This was a great meal and the Lumberjack show was very entertaining. We would definitely cruise with Norwegian again. Since this was our second time on the Jewel we would probably pick another ship next time. Read Less
Sail Date June 2019
If you have not done Alaska, put it at the very top of your bucket list. We did the Northbound on the Jewel plus the five day land tour from Seward to Fairbanks via Denali. All things being equal I would have preferred to do the land ... Read More
If you have not done Alaska, put it at the very top of your bucket list. We did the Northbound on the Jewel plus the five day land tour from Seward to Fairbanks via Denali. All things being equal I would have preferred to do the land portion first, but only Northbound goes to Glacier Bay. The number one reason for best cruise ever was out of NCL's hands, as it was the spectacular weather. The Cruise Next agent we talked to said she has been doing the Alaska routes for 3 years on 3 different ships, and never saw weather this good. The excellent weather continued on the land tour as well. Due to the good weather, the ship was able to get right up to the half mile limit to Hubbard glacier. Glacier bay was fogged in when we first arrived, but it slowly lifted. The demographics on this ship were significantly different from the Jade to Norway the year before. The average age of passengers dropped from 60 to about 40, and there were far more families and under 18s. The restaurants we went to were Teppanyaki, Le Bistro (twice) and Cagney's. Service was a bit slow the first time we went to Le Bistro, but otherwise all three restaurants were excellent. We went to the Tsar's palace and Azura once each, this time Azura was the better of the two, which was a reversal from the Jade (Grand Pacific and Alizar) the year before. We also did room service once for dinner after a long shore excursion. In most cases we had a party of 6, which presented few problems. For shore excursions, in Ketchikan we split up 3 and 3, I went went on a third party crab fishing excursion, the other 3 went on the Misty Fjords and Wilderness adventure. In Juneau, mom and I went on the Mendenhall glacier and Salmon bake, and in Skagway took the White Pass and Yukon Explorer. All three were a lot of fun and saw great scenery and quite a bit of wildlife. One warning on the Salmon, Alaskan's seem to like their sauces/glazes sweet, which is not to my taste, but is easy to ask that it be left off. Can't say much on the shows as we did not attend many. The comedian was pretty good at the PG show, did not attend the adult show. The three principle performers for the rock music show were quite good. The one lady does a killer Tina Turner, one of the guys a killer Bon Jovi, the third guy was overall quite good, but not for a specific performance. The remaining entertainment at the various lounges were pretty good by cruise standards. The land tour is contracted by NCL through Alaskan Tours. Our guide and bus driver were absolutely tops. Alaskan's seem to be well qualified, our guide held a masters degree and our bus driver in Denali (Separate from Alaskan Tours) was a degreed archaeologist. Tough to catch either one in something they did not know. Fair warning, you will likely get a dose of global warming propaganda from the narration when sailing to the glaciers and in Denali. But if that is the worst thing that happens, it is going pretty well. :) Stateroom review and such below. Read Less
Sail Date June 2019
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the ... Read More
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the four of us I believe it might not be should you have more than four people. The service in our suite was superior and give most of the credit for that to our concierge Dilip he made sure we were happy and brought everything we could wish for, he helped us get off the ship very easily at the different ports of call he escorted us off at each port of call.Dilip also helped us get to the entertainment we wanted to see. My only regret is that I purchased a spa pass I probably would not have purchased had I known that the roof of the Haven Center Spa was covered, on some other cruises sometimes the roof area of the Haven Pools have not been covered and it gets too cold. The food was excellent and the spa services were very good, however they did not have acupuncture on this cruise, which really disappointed me as that was one of things I was really looking forward to. I got a shave and tooth whitening from Lynda and she knew her stuff it was the best I have ever had, she is brilliant. The other spa treatments I had where three massages from Rumbi, Should you need a massage she is the best. ‘:The food was very good especially at the specialty restaurants.9 Read Less
Sail Date May 2019
Alaska was on our "bucket list" so we started out with a 6 day NCL Land Tour from Fairbanks, ending in Seward. That trip alone was well worth it...but on to the cruise! Embarkation from Seward was a piece of cake. The first ... Read More
Alaska was on our "bucket list" so we started out with a 6 day NCL Land Tour from Fairbanks, ending in Seward. That trip alone was well worth it...but on to the cruise! Embarkation from Seward was a piece of cake. The first meal in Azura was bit slow and clunky but the food was good and we weren't in any big hurry! Overall the meals were fine, particularly the specialty restaurants. The food in the main dining rooms was "good", and the service was more than adequate. Specialty restaurants were SUPERB, especially Le Bistro and La Cucina! Our mini-suite was perfect and our Room Steward, Rolando did an excellent job keeping it clean and tending to any of our requests...kudos to Rolando! The extra USB ports were a nice add. Overall the refurbished ship was clean and redecorated nicely. I was a bit disappointed that the seats in the Stardust Theater were not replaced during the refurb. They were low and uncomfortable two years ago and they are the same now. We were so busy, we managed only one show..."Rock You Tonight". It was GREAT...wonderful singers, dancers and band. An awesome production! I do like the smaller ships like the Jewel where you do not need to make reservations to get into every event. The ship entertainment was good...some very talented folks. Lots of pop music & jazz. I do wish there was some "Classical" music on board, maybe in the main lobby. It might give the ship kind of a "high class" feel. (There is a grand piano there which I have never seen used.) The gym was clean and all the machines seem to be working. The bar service was spot on. I will say the wine in the wine tasting event was a step lower that those I've been to in the past...and believe me I am not a wine snob. But I did pay extra for some GREAT wine in the specialty restaurants. Of course you go to Alaska for the spectacular views and scenery. The glacier viewing was excellent. I did spot humpbacks on three occasions from our balcony. Lots of good "Kodak Moments". Just staring out the balcony at the snow capped peaks was awe inspiring (especially for a couple from "flat" Florida!) The best part of the cruise were the ports and excursions. We did the Zip Rider/Wale watching tour...WOO HOO, what an adrenaline rush! We did the Helicopter Ride to the Glacier and Dog Sled Mushing, which was probably the best shore excursion we've ever been on! We also did the Wilderness Glacier trip where we canoed up to a glacier...also an outstanding trip! Between my camera and my Go-Pro I took over 2100 pics...many great memories. Overall the ship, crew and cruise met all of our expectations. Kudos to General Manager Steve for running a tight ship. Kudos to Jenny, Group services Coordinator for coordinating the Meet & Mingle and kudos to Dilip our Concierge who was always ready to assist us! Now that Alaska is crossed off the bucket list, it's time for French Polynesia/Hawaii in 2020. THANKS NCL! Read Less
Sail Date May 2019
There were 8 people in our family group, 6 adults and two children aged 8 and 12. Previous cruise experience ranged from none to 4 cruises. None of us had been on Norwegian or the Jewel. We had 4 cabins: 11012 (SC 2 bedroom Suite) ... Read More
There were 8 people in our family group, 6 adults and two children aged 8 and 12. Previous cruise experience ranged from none to 4 cruises. None of us had been on Norwegian or the Jewel. We had 4 cabins: 11012 (SC 2 bedroom Suite) 11628 (MB Minisuite port side near stern) 11554-11156 (connecting aft-facing M1 Minisuites). All seemed quite pleased with their cabins and experienced no real noise issues. The SC was under the library, the MB under La Cucina and the M1s under Great Outdoors. Public Spaces. We enjoyed the Great Outdoors quite a bit, both for food and drink. Dining. We enjoyed the Great Outdoors quite a bit, both for food and drink. We had dinner in Tsar’s Palace once and Azura 3 times. The food was neither outstanding nor awful. A couple of our group had breakfast in Tsar’s Palace once or twice. Our first specialty dinner was in Cagney’s, no complaints. It isn’t Ruth’s Chris but pretty good for a cruise ship. Moderno was a hit, most not having eaten in a churrascaria before. Our final specialty restaurant was La Cucina, which was my favorite. Being in a suite I had breakfast in Moderno one time. If I didn’t have family with me I would have eaten there for breakfast and lunch more frequently. We didn’t make it to Le Bistro, Teppanyaki or Chin Chin. Chin Chin doesn’t take reservations and there always seemed to be a line. I liked O’Sheehan’s, had a couple of lunches there and one breakfast there. The fish and chips were good, but the corned beef hash didn’t live up to its hype. The butler brought us breakfast in our suite most days. I’m not a fan of buffets. I only had breakfast there once and it was cereal and bananas. Oddly the milk choices were whole milk and skim. I am used to seeing 2%. I didn’t find much that interested me for lunch. The pizza was not very good, even when it first came out of the oven. The crust was doughy and the sauce bland. My doctor would have liked me to have a turkey burger or a garden burger, but the sign said it would take 15 minutes to prepare. They were making paninis a couple of the days. The Cuban one was tasty, the Mexican one not so much. My wife liked the buffet a lot. Drink. We found ourselves at Magnum/Shakers/Maltings fairly frequently, nice place for a before dinner drink or for a night cap. Topsiders and the Pit Stop were the closest bars to our suite, limited selection but a quick and easy place to grab a drink for the cabin. One pet peeve was that the menus listed Bulleitt Rye but no bars had it. Twice I ordered it and saw the bartender grab the bottle of Bulleitt Bourbon. I spoke with the Beverage Manager about this, and he said he’d look into it, but it never materialized. Service. Our butler (Lazaro), concierge (Dilip) and steward (Jonex) were great. We had sent a letter in advance asking for help in setting up a brief Bon Voyage party/toast. We didn’t arrive at the port until 5 pm, and the party was set for 6:45. I had my doubts about it getting set up, having read reports that such requests are typically ignored, but everything was ready and perfect. We had to tender in Icy Strait Point because the Norwegian Joy behemoth was in port. Dilip arranged priority tendering for our entire party of eight. The bus crew in the buffet were way too intrusive, often trying to grab one’s plate before it was finished. In dining rooms, on a couple of occasions, I had my glass of San Pellegrino ($6 a bottle with gratuity) “refreshed” with iced tap water. Fitness Center. We used the Fitness Center a couple of times. There was plenty of modern well-maintained equipment. My only criticism was that there were only 4 bikes (2 upright, 2 recumbent), making them often unavailable. In another room on Deck 12 (labeled Aerobics on the deck plan) there were a large number of bikes not in use, apparently for some sort of spinning class. Based on the demand I saw, some of these should be moved the Fitness Center. Splash Academy. There weren’t a lot of kids onboard, given that school was still in session in parts of the country. Age groups were combined. Our 8-year-old granddaughter had a blast. Her 12-year-old sister went once and did not return, not being interest in hanging out with little kids. Entertainment. Stage shows are not our thing, did not attend. The lounge and pool side performers seemed talented. Cruise Director. Don’t normally care but this guy’s voice was extremely annoying. Excursions. Icy Strait Point. We did the “Wildlife and Bear Search Tour” from Alaska Shore Excursions. We were aware that May was not the best time to see bears, but we did see a few and several eagles. The tour guide was informative and entertaining. The best option in ISP may well be whale watching, but all in our group had done a whale watching tour out of Dana Point a few years earlier. We all had fun and he dropped a few of us in Hoonah on the way back. We had beers in a brewery pub and walked back to town. Juneau. “Dogsledding on Mendenhall Glacier by Helicopter” This was our only NCL excursion. Worth every penny of it, once in a lifetime experience. Copter ride over mountains and glaciers landing on Mendenhall Glacier at the dogsled camp. We all got to take different positions on the sleds, way cool. Got to know the dogs as well. Skagway. We rented two Jeeps from DIY Jeep Tours. The jeeps had CB radios to communicate back and forth, as well as audio narration. I had also purchased Murray’s Guide to the South Klondike highway. We did a round trip to Emerald Lake in the Yukon. The rental place was a bit disorganized. Make it clear when making the reservation that you want the included lunch and be aware that you are going to have to refill the tank when you are done. This took us much farther than the White Pass Railway, we saw a lot of the same scenery and were able to stop and take pictures when we wanted to. Skagway is a nice little town and much less of a tourist trap than Ketchikan or Juneau. Ketchikan. Not much to see here, lots of opportunities to separate you from your money. Creek Street is a nice photo op. We just walked around, shopped, found a dive bar. Transfers. Embarkation. This cruise was in a tight window and half of our group didn’t get into Anchorage until late the night before embarkation. The train to Seward is quite popular be it leaves way too early to suit our late arrivals. We purchased the “Anchorage to Seward Wildlife Tour & Transfer” from Alaska Shore Experts. Nice scenery and narration along the way, a stop at the Alaska Wildlife Conservation Center and a 5 pm arrival at the port. It suited our needs well Disembarkation. We bought the $15 transfer to the Vancouver Airport from NCL. It was awful. We stood in line in a hot room for nearly an hour waiting to board the bus. Overall. We really liked the Jewel. If we were to cruise on Norwegian again we’d definitely seek out a Jewel class ship if it were an option. I find it ironic that it is considered a small, old ship. It carries 2367 passengers and was christened in 2005. That makes it about the same size as others ships we been on (discounting the 700 passenger Adonia) and the newest ship. It looked sharp after its dry dock. The size made it not seem crowded, didn’t see any long lines (although the concierge helped a couple of times). Read Less
Sail Date May 2019
We went on this first cruise for our 30th anniversary. I chose this Norwegian cruise after reviewing choices from our travel agent. I based my choice on the itinerary of the trip, online reviews (including Cruise Critic), YouTube videos ... Read More
We went on this first cruise for our 30th anniversary. I chose this Norwegian cruise after reviewing choices from our travel agent. I based my choice on the itinerary of the trip, online reviews (including Cruise Critic), YouTube videos from previous passengers, the smaller size of the ship and the price for a balcony stateroom. Everything about this first cruise was fabulous! Every staff and crew member was polite, courteous and professional. They called us by name, looked us in the eyes, smiled all the time and all asked if we needed anything. The ship was very clean, attractive and had a great variety of events. We could also get away to the quiet of our stateroom and not hear our neighbors or people in the hallways. We made our hotel stay before the trip thru NCL. There was a representative from NCL at the hotel the morning of departure to explain to us what to expect in getting on the ship and there were 2 large buses to get us to the port. We did arrive in Vancouver Canada the day before the cruise and intended to explore the city but travel weariness had us staying in. In hindsight I'd book an extra night so that we would be able to spend a day in Vancouver, it looked beautiful from the bus. Our excursions were arranged through the ship ahead of time and were very easy to get on and off in time for the leaving from port. I appreciated the variety of excursions and the range of costs which allowed for anyone to meet budget constraints. We took the inflateable boat to Betten Island and hiked through a rain forest for our Ketchikan stop. We did see eagles and a whale on this trip. We did the Mendenhall Glacier/Nugget Falls and Mt Roberts Tram excursion in Juneau. I would recommend this as the glacier and falls were absolutely beautiful. The view from the top of Mt Roberts is incredible! I don't recommend eating in the restaurant at the top of the tram... very slow service and little choice on the menu. Our excusion in Skagway had to be cancelled due to circumstances beyond NCL control and we were reimbursed for the missed trip. However, we still saw the town and got a good appreciation for the settlers that opened the town and the gold rush seekers' experiences. Glacier Bay is so amazing and this cruise also went to Hubbard Glacier. We saw more whales in this fjord. Tip: don't try to take pictures or videos of whales! They are too quick and you'll miss them. Just watch these graceful creatures and buy souvenir photos. LOL! If you can, take a trip that goes to Hubbard!! So massive and beautiful! Not all itineraries include this stop, so be aware. We made a hotel booking independently of the cruise at the end of the trip so that we could rest before the return flight. Once the ship found out we had this reservation, they made arrangement to get our luggage from the ship to the hotel for us. We did shuttle from the ship to the city center in Anchorage with other passengers and then had to make our own arrangement to get from there to the hotel. Fortunately it was only a few blocks walk. Side note: we booked at the Sheraton Spa Hotel in Anchorage. It has no shuttle service to anything and the rooms had little sound dampening between rooms. We listened to our neighbors argue for 3-4 hours before bed. The food was very good. We did get a meal deal for 3 meals in the restaurants that are not complimentary. Cagney Steakhouse is the best!! We ate there twice. We also ate in the Italian venue La Cocina and it was ok.... not spectacular and not bad. The Garden Café and Great Outdoors had a large variety of food and each day there was a theme for one of the meals, as in Italian or German. This is a complimentary buffet and the food was fresh, never had any hint of being massed produced or under heat lamps. I am a nurse and was impressed with the ship's focus on hand hygiene as we boarded/re-boarded the ship and when entering food service areas. Now when I use the hand gel at work I smile and think "washy washy" as the crew would say :) We had a great time on this trip and have come away with great memories of Alaska. Thank You Norwegian! Thank you Zac Wilson at Daydream Vacations for being our travel agent! Read Less
Sail Date May 2019
I have always wanted to go to Alaska and my husband wanted to go to Japan, so on this cruise we got to do a bit of both! Boarded in Yokohama Japan. We stayed at Sotetsu Fresca Inn Sakuragi-cho in Yokohama. This was fine and we were able ... Read More
I have always wanted to go to Alaska and my husband wanted to go to Japan, so on this cruise we got to do a bit of both! Boarded in Yokohama Japan. We stayed at Sotetsu Fresca Inn Sakuragi-cho in Yokohama. This was fine and we were able to walk to the port from here - although was a good 25 minute walk. Embarkation was a little unorganised and long, but we were also quite early! Once on board, everything was easy. We mainly ate breakfast in buffet, and this was good. Sometimes had to walk around a bit to find a seat, but no major trouble. Plenty of selection and options, although it is amazing how after two weeks you still get a little bored with whats on offer! My bad! For lunch we ate in various restaurants, we gave all the complimentary ones a go! Menu didn't change much for lunch tho. Really enjoyed O'Sheehans for lunch - their fajitas and burgers were great, better than the ones at Tsars! Massive selection at buffet for lunch and options changed daily. Nice steaks out by the pool at Topsiders Grill - although this area was closed on cold wet days. For dinner we always went to either Tsars or Azura. Same menu in both, but just different atmosphere and decor. The waiters were amazing in these restaurants. Also loved Alvin who did the table allocation at Tsars, he was great with names and very welcoming. The food was very very good. Not amazing, but very very good considering the volume they are producing for. The ship production crew shows were amazing, especially the cirque inspired one!! Other shows were entertaining, some better than others. The nice guy giving the lectures each day was very good, but a little too indepth on certain things for me! We enjoyed all our cruise port stops. Alaska was amazing!! One bit of advice for cruises that go to Petropavlovsk in Russia. Although the ship berthed at 5am and some 30-40 russian immigration guys were expected to arrive soon after to do immigration checks for all passengers. It was 11.30 before our deck 5 was able to disembark. This meant that we missed our privately organised and prepaid tour. The various decks were allowed to retrieve their passports and depart according to deck, commencing from ship excursion passengers, haven passengers, deck 11, deck 10, deck 9 etc. down to deck 4, all with allocation times approx 30 mins apart. If we had been on deck 11 we would probably have got off about 9.30, but deck 5 was second last. If visiting this port would be better to do a ship excursion (something I rarely do!) or select a cabin on a high deck! Although we missed our excursion (the tour company did wait over an hour for us, but then had to go as had others with them), we were able to walk off the ship and into town ourselves for a look around. Was about a 10 minute walk. The ship had said that we would require to buy an $8 shuttle ticket, but this was not necessary. No one even checked us to see if we had a rebooked excursion or shuttle ticket. Spas were lovely and hot and the pools were heated too. We loved spending time upstairs in the Spinnaker Lounge. This was a lovely quiet spot with comfy lounges and great views!! There are also some little computer screens at front of some bars/restaurants that you can take a selfie photo of yourself and send a brief message via email back home - handy to let loved ones know how you are going! We had the free internet package and our 250 hours were rationed amongst the sea days and worked fine. We never did work out how to do the phone package to call our kids on their mobiles tho! Drinks package was great, it was included which was good, because we probably only drank 2 or 3 drinks a day which was more than normal!, but not enough to justify buying a package! Loved the manager, think his name was Steven Jacobson, very friendly and helpful. Also loved the cruise director Dan. There was enough entertainment around the ships, although there were still times where we didn't know what to do, but thats the time to grab a good book! Easy disembark, just did it ourselves and walked straight off! Read Less
Sail Date May 2019
We chose this cruise for the interesting ports and had a terrific time. The newly refurbished Jewel is beautiful and we much prefer the smaller ships. We had quite a few Sea days and Ncl had many activities scheduled. Trivia multiple ... Read More
We chose this cruise for the interesting ports and had a terrific time. The newly refurbished Jewel is beautiful and we much prefer the smaller ships. We had quite a few Sea days and Ncl had many activities scheduled. Trivia multiple times a day, dance classes, cake and cooking demonstrations, etc. One thing I found difficult to get information on before the cruise was how Ncl would handle crossing the international dateline. Basically, most nights we moved our clocks forward one hour to catch up with the current time for the port stops. Then, the night that we moved across the international dateline instead of moving forward we moved it 23 hours backwards. This gained us one extra day. It happens to be Mother’s Day, May 12, so we all celebrated twice. I also want to comment on our stop in Petropavlovsk Russia. Although technically no visa is needed to get a shower, and prior Crucis people have just been able to walk off the ship with no excursions scheduled. We had an independent excursion that we booked ourselves. Two days before we arrived in Russia, Ncl advised everyone that you had to have an excursion, either with Ncl or independent, to leave the ship. Fortunately we have paperwork from our tour guide and were able to provide them with that. As a last minute solutions, Ncl arranged for an eight dollar round-trip shuttle although technically no visa is needed to get a sure, and prior cruises people have just been able to walk off the ship with no excursions scheduled. We had an independent excursion that we booked ourselves. Two days before we arrived in Russia, Ncl advised everyone that you had to have an excursion, either with Ncl or independent, to leave the ship. Fortunately we have paperwork from our tour guide and were able to provide them with that. As a last minute solutions, Ncl arranged for an eight dollar round-trip shuttle to The small downtown area that would suffice and satisfy the Russian authorities. This had nothing to do with Ncl, it was merely a change from Russia. Another comment, small downtown that would suffice and satisfy the Russian authorities. This had nothing to do with NCL, it was merely a change from Russia. Another comment, they have now built a cruise port there and we did not tender ashore. It did take a long time to get our passports back and get a sure, we landed at 5 AM in the Russian immigration came right on and started checking everyone’s passports but the last ones were not cleared until 10:45 AM. You were able to get off in groups based on your passport being ready, excursions first, followed by Haven, then called by floor. Service at all the bars and restaurants was top-notch. Never a wait for anything, it was a very quiet, older and civilized crowd. Not sure what the average age was but since it was and I’m gonna cruise in the weather was chilly there wasn’t too much in the way of loud partying, but still plenty of fun to go around. One of the most fun afternoon so we had was on a cruise critic pub crawl. Read Less
Sail Date May 2019
This was the first time on Norwegian Cruise line and was very impressed with the service, food and the entertainment. There was never any waiting for a table in any dining rooms, the staff were very attentive. I have cruised with a ... Read More
This was the first time on Norwegian Cruise line and was very impressed with the service, food and the entertainment. There was never any waiting for a table in any dining rooms, the staff were very attentive. I have cruised with a lot of other cruise lines and you always feel you are being push into a paying speciality restaurant in some form or another like serving crap food in main dining room to encourage you to go to the speciality restaurant and pay but not with Norwegian Cruise line on the Jewel the food was excellent no matter where you ate and to eat when you like and where you like was great even had breakfast till midday, now try that on any other line and you miss out on breakfast. The ship was full but there was no problems getting a seat anywhere on the ship for all meals. You can even eat at 2am in the morning which I did a couple of times as I felt a bit peckish after dancing to the brilliant music and then finishing at the casino I would go and have some fish and chips in O'sheehan's which is open 24hr now try and get that on any other cruise line. Other cruise lines once 9pm hits there is nothing other than room service which you have to pay for but on Norwegian cruise line there is no reason to use room service. There was even two soft serve ice cream machines open from lunch until late. The staff are amazing and were very attentive to your needs and very friendly and happy. I have noticed some ships are given 6 stars and I give Norwegian Cruise line 6 Stars and can justify my reasons. 1) Restaurants no waiting for a table at any restaurants Eat where you want and when you want and with who you want, unlike other ships where you are pushed onto large table groups. The Jewel you were give a table for two every time unless you requested a large table. Waiters very helpful and friendly and happy and a ratio of 1 crew to 2 passengers. Food available 24 hrs a day and this was not room service either. Breakfast was available till 12 noon, no other ship does that. Seating in lounge and theatre Seating in lounge areas were plenty and theatre there was always plenty of room. 2) Service I didn't need to get waiters attention as they would always be near your table and if you looked up as if you were about to ask for help they would be there and even when i dropped my napkin on the floor and before i could bend down to pick it up a waiter would already be picking it up and telling me he would get me a clean one. even in one of the other small main dining rooms we had a personal waiter who attended to what ever we needed. very impressed. 3)The Alcohol was included at all bars and restaurants and no limit. The only thing we didn't have was a butler but who needs one just to unpack. Would I go on this line again the answer is yes and I think now this line would be the only line for me. Would I recommend it to others and the answer is yes, go try it for yourself. Keep up the good work Norwegian Cruise Line. Read Less
Sail Date May 2019
Had a wonderful cruise with many good memories. Thanks NCL !!! Our room was perfect for our needs. Clean and organized and the beds were very comfortable. Excursions were very well organized and evening ship activities were great. Had ... Read More
Had a wonderful cruise with many good memories. Thanks NCL !!! Our room was perfect for our needs. Clean and organized and the beds were very comfortable. Excursions were very well organized and evening ship activities were great. Had lots of fun ! Loved the Karaoke and made many new friends. Evening entertainment in the Stardust Theatre was a nice way to start the evenings and dancing to the great bands on board was a perfect way to end our evenings. Enjoyed relaxing with a cocktail in the many lounges. Loved the fact that no formal dress code was required. Lots of restaurants to choose from with delicious food. The buffet had a huge variety of food to choose from. Loved the washy washy staff. Took advantage of the spa. Nice treat ! Bar waiters were great. Days at sea were warm and relaxing. Just what we needed. Thoroughly enjoyed our vacation. Would definitely recommend NCL to others. Read Less
Sail Date March 2019
Chose this cruise for the itinerary. Embarkation went smooth in Sydney but some people did not see the little sign that said once onboard you could not disembark. Ship was much improved coming out of a recent drydock. Had a nice inside ... Read More
Chose this cruise for the itinerary. Embarkation went smooth in Sydney but some people did not see the little sign that said once onboard you could not disembark. Ship was much improved coming out of a recent drydock. Had a nice inside cabin and room attendant Nathan was excellent. Dining was good in main dining room except for the veal one night. The specialty dining venues were good and even the buffet was better than I remembered. Traveled solo and our solos coordinator Patrick helped us out with dinner reservations, show seating and whatever else we needed. The entertainment was hit and miss. Liked the idea of three overnights especially in the tender ports because the tendering process did not go so well. It was nice to have the second day so you could get out early and see the place. Did a couple ships excursions which would have been ok except that they were in a hurry to get you back to the ship although it was not sailing for another three hours. The rest of the excursions I did were organized by CC members. They went great and a special thanks to the members who organized them. The only real negative was the tender ports. I will be avoiding them whenever possible in the future. Read Less
Sail Date February 2019
We are cruising for several years now with Norwegian and we are pleased with their service and free style cruise is what we liked most. My wife have never been to Australia, Indonesia and Singapore so I decided to take her to that cruise. ... Read More
We are cruising for several years now with Norwegian and we are pleased with their service and free style cruise is what we liked most. My wife have never been to Australia, Indonesia and Singapore so I decided to take her to that cruise. We had a balcony a couple besides our stateroom is my wife's high school classmate from 1971 and 6 other new guest with NCL and first time cruisers. We had a great time and and had a lot of specialty dinners. Our group had received a lot of surprises from the Senior Officers that we have met on previous cruises with Norwegian and made our cruise more enjoyable not only for us previous cruisers but for our 6 other friends that we brought with us. They even sent fresh tropical fruits from Indonesia was sent to all our cabins. Shore excursions was great that we all got into the same bus every time we book. Read Less
Sail Date February 2019
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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