4 Helpful Votes
Sail Date: December 2018
Fresh out of dry dock and the first of the Sydney to New Zealand trips of the season, the Jewel looks great. Gone are the tacky plastic palm trees, ugly carpet, and funky colors. The ship looks modern, instead of the late 90s/early 2000s ... Read More
Fresh out of dry dock and the first of the Sydney to New Zealand trips of the season, the Jewel looks great. Gone are the tacky plastic palm trees, ugly carpet, and funky colors. The ship looks modern, instead of the late 90s/early 2000s wacky theme. Embarkation was easy. Since we were coming from the US and our flight landed pretty early, we were worried the baggage collection wouldn't be up yet. However, we got there around 9am and they were collecting luggage. We dropped our bags off (note that you can't drop off anything with alcohol in it and would have to carry it around all day), and spent most of the day exploring Sydney. Don't forget the sunscreen; we got pretty burned after just a few hours. There's plenty to do, see, buy, and eat around the port. Getting to the port is an easy subway/train ride from the airport to Circular Quay station, and maybe a 1/4 mile walk to the ship. There was a lot of people boarding but it went quickly. Our room was ready around 2pm and our luggage was delivered by 4pm. We watched the ship sail out of Sydney (it's beautiful, don't miss it), ate a small early dinner at the buffet, and went to bed early, as we were exhausted from the long flight and time zone difference. After the 2 sea days, we arrived in Auckland in the midst of a huge thunderstorm. The storm cleared up however, and we explored Auckland. The rest of the ports were easy, with the exception of Akaroa which used tenders. The tenders process was a complete mess and frustrating. The early tenders were all reserved for NCL excursions. We were told to wait until we were ready to get off the ship before collecting a ticket with a group number. Once we got our ticket, it took an hour and 20 minutes before our group number was called, then another 25 minutes to get to the port. We almost missed our private shore excursion that was scheduled for noon. The Fiordland National Park was the highlight of the trip. NCL hit a home run with this one. The ship sails through 3 different bays (which are actually fiords) while the cruise director gives commentary. The best views are from the top of the ship, but they also open up the deck on the bow which has great views. Entertainment was much better than I remember from other NCL cruises. The performers were all class A quality; I expected B or C class. The shows were fantastic, especially the Cirque Bijou show. My only complaint was a complete lack of "adult" entertainment; the only thing that wasn't G-rated was a comedian the last night who threw a couple of swear words in to an otherwise normal set. Dining was also fantastic. We really enjoyed the meals in Azuras each night and the waiters were great. Halfway through the cruise there was a flu outbreak so you had to ask for everything at the buffet and the dining rooms. The staff handled it great and were very friendly. We went to Chin Chins one night and found it to be mediocre. Overall it was a great cruise. A once in a lifetime bucket list item for us, and it did not disappoint. A+ NCL! Read Less
Sail Date: November 2018
Itinerary was Singapore, Indonesia, Australia, New Zealand.(32 days) This was a cruise of a life time. We saved for a long time to do this cruise. We have sailed with NCL before and believe this was the most relaxing cruise. We started ... Read More
Itinerary was Singapore, Indonesia, Australia, New Zealand.(32 days) This was a cruise of a life time. We saved for a long time to do this cruise. We have sailed with NCL before and believe this was the most relaxing cruise. We started in Singapore ( a beautiful city), that we could have toured for a couple more days. Arriaval at the docks and embarkment went great, almost seamless with no delays from delivery straight to the ship and our stateroom. Our state room man was excellent, the ship just returned from dry dock with new carpet and several other upgrades. Went to 3 special dining with excellent food and service. The Garden Cafe had a very good selection of food, with good flavor. Did 20 excursions and enjoyed each one for different reasons. The entertainment was very professional and very good. We would do this trip again in a heart beat. The one thing that I am sorry that we where not aware of until too late, that the ship was to continue on to Tasmania, which we would most definitly would have added Read Less
1 Helpful Vote
Sail Date: November 2018
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with ... Read More
Ship is just renovated cabin with larger shower area. Cabin is always clean! Thanks to our cabin service. Always love flexibility diner restaurants timing with so excellent services they gave to us. Entertaining is marvelous with différents shows but some with same performers. Service are excellent with smiles in their face and minds. Embarkation and disembarkation were smooth as supposed to be. Singapore is very model and clean with many excellent facilities, Bali is beautiful but to many traffic. Love Darwin with manageable small town and large botanical garden. Brisbane is modelly beautiful with rich historical town. My wife love all activities and joined many of them. For the ports and shores are mostly excellent (that’s why I choose this itineraries!) only some required tending in the rough sea but that understandable. Some port is kind of miss and hit but we just site relax on the ship with nice jacuzzi and swimming pool. I love to go again with Norwegian Cruise in the future with different itineraries since the world has so many wonderful places to visit. Read Less
3 Helpful Votes
Sail Date: November 2018
We had never cruised with NCL before but will definitely go with them again! Having boarded in Singapore, we could not believe how well the ship's crew catered for such a broad range of clients! The food was terrific and ... Read More
We had never cruised with NCL before but will definitely go with them again! Having boarded in Singapore, we could not believe how well the ship's crew catered for such a broad range of clients! The food was terrific and although we usually avoid the buffet, we actually loved it for therange and quality of food offered. The steakhouse restaurant was delicious too! We booked one shore excursion with the ship which was comparable in cost to the other twoI had booked independently for other ports. The standard of entertainment was fantastic! Again, nailed it as far as appealing to many different cultures and ages on board. Although this was an older ship to some of the ones we have been on before, it was impeccably maintained and the ambience in the smaller restaurants and bars was spot on. This was also smaller than some of the other ships we have experienced which gave it a more personal feel. Definitely recommend this trip to others! Read Less
3 Helpful Votes
Sail Date: October 2018
This is part 2 of a 5 cruises on the Jewel. We traveled all the way from Vancouver to Sydney via Alaska, Russia, Japan, Taiwan, Hong Kong, Vietnam, Cambodia, Thailand, Singapore, Malaysia, Indonesia, Australia and New Zealand. There was a ... Read More
This is part 2 of a 5 cruises on the Jewel. We traveled all the way from Vancouver to Sydney via Alaska, Russia, Japan, Taiwan, Hong Kong, Vietnam, Cambodia, Thailand, Singapore, Malaysia, Indonesia, Australia and New Zealand. There was a 2 week gap while the Jewel was in dry dock in Singapore, so there were some changes in decor. Of course, there were also crew and entertainment changes along the way. The itinerary of the cruise was amazing. We particularly chose it because of the many ports. Some of the ports are a long way from cities and some use tenders, but if you are prepared for that and have appropriate expectations, this could be the best itinerary of all. The crew was by far the best feature of the Jewel. We have been on many cruises with different cruise lines on different ships. The friendliness and cooperative attitude of the Jewel crew is the best we have experienced. When you are on a ship for as long as we were, there are bound to be issues that crop up. The attitude of the crew can make or break the experience. We were on-board with a number of Cruise Critic members and the ship's group services coordinator always made efforts to facilitate our gatherings and excursions. The Hotel Director (Steven) and his senior staff always made the effort to meet and welcome us. We know that the relationship is complicated as we do publicly review their cruises, but often organize excursions outside of the NCL offerings. We were never made to feel anything but welcome and supported. The cabin (inside) was well laid out and comfortable. The bathroom with a real sliding shower door was better than most. Unfortunately, the partial refurbishment in dry dock left them with a less attractive mix of decors. However, the added USB chargers and improved TV's were good. The dining was good. We mostly ate in Tsar's Palace and the Garden Cafe. Unfortunately, the food taste was not up to the excellent quality of the service in either location. Certainly, we were able to find meals that we liked, but there is just some missing richness to the flavour. There is an overabundance of Indian dishes in the Garden Cafe relative to the demographics of the passengers. Cagney's and Le Bistro are a step up in food quality, but at a premium cost. La Cuchina also demands an up-charge, but without the added quality. O'Sheehan's is convenient, but not very tasty pub grub. Since we were B2B, the embarkation was easy. Unfortunately, NCL didn't provide much in the way of excursions to Tokyo for passengers continuing on. Therefore, I arranged an excursion and had 6 others join us through Cruise Critic. There were the usual variety of enrichment activities (demonstrations, discussions and presentations), but it would have been nice to have more in the way of cultural descriptions in anticipation of the ports we called at. The entertainment on NCL is always good and the Jewel was no exception. The singers and dancers in the production crew are a step up and the singers are capable dancers for the most part. The other entertainers were on a par with what you get in-between the production shows on any cruise line. There was a bounty of other musical performers in many other venues, such that there was choice and quality throughout most afternoons and evenings. There were a range of styles, so you had a choice based on location and most performers had different themes on occasion. The fitness center has replaced all the treadmills and ellipticals in dry dock, so they are all new now. For the most part, there are enough to meet the demands, but it did get busy at times. The staff/crew is/are the best thing about the cruise. Always smiling and friendly (except the security staff for reasons I don't understand), they make what could otherwise be an average experience great. The public rooms are certainly adequate for the size of the ship. Many were partially refurbished in dry dock. I think that they would have been better off completely refurbishing some of the areas rather than partially refurbishing many of the areas. It left some areas with a mismatch of the old and new decor. Both the cabin stewards and dining area staff tried to provide excellent service and were mostly successful. The flexible dining approach can leave you being passed between waiters in the main dining room if you arrive early, but they handle it well with good communication between the wait staff. The excursions were good, but always expensive relative to other cruise lines or independent arrangements. I think that this is because many NCL promotions provide excursion discounts, but even with the discounts they are more expensive than non-discounted fares from their competitors. Overall, we were satisfied with the value for the money, but that is because we know what we are looking for and know that our priorities are a good match for NCL. Read Less
Sail Date: September 2018
We enjoyed a transatlantic Cruise on the Epic in April 2018, so decided to try the transpacific. This cruise was far better than the first. The ship was one of the medium size ones with about 2400 passengers as compared to the Epic with ... Read More
We enjoyed a transatlantic Cruise on the Epic in April 2018, so decided to try the transpacific. This cruise was far better than the first. The ship was one of the medium size ones with about 2400 passengers as compared to the Epic with about 4000. Unlike the Epic, most of the Jewel’s public areas were appropriately sized, some seats were normally, but not always, available in most bars, restaurants & entertainment without excessive waiting. Our mini suite on deck 11 was spacious & well laid out; I even had a bathtub! Food was very good, although menus did seem to start repeating toward the end of the 19 day cruise. Some passengers continued on for another 16 days. I think that might be too long on the same ship at one time. The music, shows & other activities were excellent and suited my tastes. Offering of shore excursions was varied & interesting. Cruise director, Dan the Man, was on top of everything, even the route change due to a typhoon! Staff was very friendly and service was excellent. A medical emergency which required an extra stop was handled well with good passenger communication as was the threat posed by a large typhoon. NCI made it clear that safety was their top priority. We really enjoyed the cruise, loved the Jewel & are looking forward to cruising with on her or a similar Norwegian ship again . Read Less
2 Helpful Votes
Sail Date: September 2018
This is a cold water cruise - VANCOUVER TO TOKYO - but the pools were well heated and it was great swimming in warm salty mineral laden sea water when the air temp was cold outside! The hot tubs are great too - 4 of them - 2 at a warmer ... Read More
This is a cold water cruise - VANCOUVER TO TOKYO - but the pools were well heated and it was great swimming in warm salty mineral laden sea water when the air temp was cold outside! The hot tubs are great too - 4 of them - 2 at a warmer temp than the other 2. Pool/jacuzzi temps posted on the ship's channel and could be referenced everyday along with the captain's update on particulars. The pics of the ship are very bad - they do it no justice! It is a beautiful ship and going in for a retrofit at the end the Singapore leg of this trip - October, 2018. Regardless, the Jewel is beautiful and NOT garish like other ships. The staff nice as always. Jeff the assistant cruise director is particularly genuine. However, I didn't like the the competition among the staff - i don't think they should have to compete with each other for the title of "cruise hero." My only other "sorta"complaint is that whomever runs the volume at the shows in the Stardust theatre and the shows/happenings/dance classes/trivia etc in the Spinakker lounge put the volume WAY TOO LOUD. It was excessive and distorted the sound which made it more painful than ever. Otherwise - the choice of music even at the pool was often relaxing rather than thumping rave music! It's a cruise full of international travelers which makes it so very interesting - people's stories - and families - whether big or small - I love that. Not many kids - probably because of the time of year - school time - maybe about 15 in total and they were charming children. This cruise has a great combo of sea days with port day. I like both - the sea days are great for just lounging - and the port days you feel compelled to get your arse out there and see another part of the world! And at the end of the sightseeing day - there's your ship there waiting for you after walking miles seeing a new land. It was great! The staff were incredibly organized about leaving and returning the the ship - never much of a queue/line - hot towels - lemonade or hot chocolate depending on the weather - whizzed through security - presented with a cookie and we were back on board! Lovely. Dan and Jeff the cruise director and assistant cd are very nice people. There was a delay embarking in VANCOUVER - which lots of folk bitched about - but come on people - it was part of the adventure of travel! How often does that happen? Not very often and no cause for alarm. ALASKA: Sadly, the glaciers are almost all gone. Alaska is beautiful though and there are 3 stops there before heading out to the BERING SEA where DEADLIEST CATCH is filmed. The Time Bandit was sitting in dock in Ketchikan and it is a surprisingly small vessel! It was wild and woolly in the great north Bering Sea - but there were sunny days before we moored in PETROPOVLOSK - an island off the Kamchatka peninsula - yeah people - that Kamchatka from the game RISK you used to play when you were a kid! They said you had to buy a tour to obtain a visa to disembark in Russia for the afternoon - but that didn't quite happen. I believe all ship passengers were issued a visa - and the Russians were very efficient about it - stamped everyone's visa in the early morning and we were on tenders by 11AM. the ship was extremely organized about crowd control - embarking and disembarking whether on tenders or at port. Norwegian provided courtesy buses and tenders at most of the ports of call. The food on board was ok with some pleasant surprises. It was just kind of blah. They did have some nights were the entrees were decent - like suckling pig and pork roasts - roast beef - very little lamb though - and even a thanksgiving holiday meal evening which was actually quite well done for an east Indian chef! The bird was succulent and it was served with all the fixins' !!! However, all chicken on board was just inedible and smelled funky - I could not eat it - sorry! The fajitas on Mexican night weren't bad - but the refried beans and tortilla shells etc were processed. There is no need for that as they are easy to make. There was an abundance of fresh ripe fruit and selection of breads - but the latter seemed processed also. The breakfast fair wasn't bad - they made an excellent in kitchen muesli, which was surprising because there was a lot of processed food. There was the full range of breakfast goodies - whatever your liking - you could not be disappointed and the chefs were nice enough to always make my eggs with real olive oil instead of that spray on pam junk! The pastries/deserts were disappointing as were the soups - but the salad bar wasn't bad - no decent cheeses though even in the sandwich section - the cheese used was that processed american slices - not real cheese even! Although there was a wheel of blue cheese on occasion. The dressings awful too - canned! i don't know why, like the bread. they didn't make the dressings in house? The tea - not good either - but the coffee surprisingly palatable. The entertainment ranged from excellent to ok. The most professional were the gymnasts and Russian ballroom dancers, the 3 divas and a couple of others. The Russian ballroom dancers taught dance lessons too and that was fab -being taught by professional dancers - what a treat! I hope they keep that part because there were staff teaching dance classes but really - they weren't professionals and it was a bit of a loud joke. Wendy from South Africa and Julian from Australia were the exercise teachers and their classes were the favorites and most attended! Both delightful instructors. They were very zen about it - not pushy and vulgar like some personal trainers! Namaste! There is all manner of activity on board from daily trivia to Japanese and other language class that reminds me of the sailing days of yore when a passage was inclusive of classes in the language of the ports of call! Thank you Jeff and Dan for arranging that. Japan is incredible - the country ok - metropolis as far as the eye can see. But the people just amazing. what a delight - what a surprise - what a fabulous first time visit. I will certainly return for a spell in the land of the rising sun! I have been cruising since I was a kid - 1962 was my first sailing on the T.S. Hansiatic. My Mum loved big ships and passed that love onto her kids and I pass that love onto my son who travels with me. His first cruise was when he was 6. He said it was better than Disneyland! We have sailed many different lines over the years. This was our first time on Norwegian and we enjoyed it immensely. The Jewel is a gem of a ship and its crew and staff wonderful. It's pure hedonism - but hey - worth every moment lol! Don't hesitate to take this trip. Oh and I wanted to mention one last thing - the air filtration system on this ship - the JEWEL - is EXCELLENT! I have respiratory issues and always end up with some manner of respiratory distress when on a cruise - but did NOT get a respiratory infection on this ship. So just wanted to let y'all know! And they made every attempt to keep everyone healthy - which was much appreciated also. Bon Voyage then ..... Read Less
3 Helpful Votes
Sail Date: September 2018
The ship was on its way to dry dock, so a few things needed updating, but all in all it was beautiful. We were in a balcony cabin, not as big as I would like, but we made do. The staff was outstanding. I ate in most of the specialty ... Read More
The ship was on its way to dry dock, so a few things needed updating, but all in all it was beautiful. We were in a balcony cabin, not as big as I would like, but we made do. The staff was outstanding. I ate in most of the specialty restaurants, and they were all wonderful. When we ate in the main dinning room, we were able to have the same table with the same wait staff each night who treated us royalty. The ports were all interesting. I did not do any ship shore excursions in Alaska, as I have done them before, however I did do the excursions in Russia and each port in Japan. All done well with good English speaking guides. The last tour/excursion was in Tokyo and this took us to the hotel NCL had arranged. The hotel was magnificent. Another great experience thanks to NCL. Read Less
2 Helpful Votes
Sail Date: September 2018
Choose this cruise for the date!! Very nice. Room very nice with more drawer/closet etc. storage than we could use.Shows were great---drinks good-- all food good with the exceptional of one of the Specialty dining. BAD experience, but ... Read More
Choose this cruise for the date!! Very nice. Room very nice with more drawer/closet etc. storage than we could use.Shows were great---drinks good-- all food good with the exceptional of one of the Specialty dining. BAD experience, but they credited us back. It was the Brazilian one. We were only served 3 things on a skewer. Auzura resturant was the BEST!! Also the Italian and French!! Service was wonderful. The off show excurtions were great!!! Would not do the same cruise again... but will do another one. We took the White Pass train in Skagway and it was excellent. The scenery is beautiful and the train was fun and informative. Ienjoyed the tram in Juneau where we hiked with just beautiful views. The weather we had for 4 days before in Ancorage was wonderful . Took the ACT bus from Anchorage to Seward and it is worth the money. The weather on the cruise was incredible -- bright and sunny EVERY DAY !!!l. I would definitely recommend this trip. Read Less
4 Helpful Votes
Sail Date: September 2018
Our travel agent selected Norwegian for our cruise in Alaska. Seward AK to Vancouver, BC. Our first time on Norwegian and was very pleased to find the ship very clean and well maintained with an outstanding staff. My wife and I have ... Read More
Our travel agent selected Norwegian for our cruise in Alaska. Seward AK to Vancouver, BC. Our first time on Norwegian and was very pleased to find the ship very clean and well maintained with an outstanding staff. My wife and I have cruised with Carnival three time and Princess once. Our last two Carnival cruises were really bad. Dirty ships, poor staffing and very poor maintenance. We just loved the Norwegian Jewell. Very easy to embark and disembark, very clean rooms with a wonderful room steward. Our waiter Gede was the best, very professional with a great sense of humor. He would have our drinks ready as soon as we sat down and knew that I was Gluten sensitive All by memory. The entertainment on board was very good with plenty of things to do on board. The shore excursions were outstanding giving us a real true Alaskan experience. .The staff were all very well dressed with clean uniforms and the cruise line provided hand wash all over the ship and at the entrance to the dinning rooms. A young lady at the door "Washy washy" If you asked me would we go again.....yes in a heart beat and plan to do so in a year or so. Big difference between Carnival and Norwegian. Last item. A bar Tender at the Whiskey Bar was outstanding and funny. A real entainer. In general all the Bar Tenders were great. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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