6 Helpful Votes
Sail Date: December 2017
Going to Hawaii was on our bucket list and chose Pride of America because it had more time at some of the islands than other cruise ships and less sea days. We ate mostly at the buffet and enjoyed the variety of different foods- we only ... Read More
Going to Hawaii was on our bucket list and chose Pride of America because it had more time at some of the islands than other cruise ships and less sea days. We ate mostly at the buffet and enjoyed the variety of different foods- we only tried the dining room once and wasn't really impressed so we stayed with the buffet- must have been an off night for our waiter in the dining room as we felt forgotten most of the time. We chose the ship excursions as we are not ones to venture on our own and maybe miss the ship. Enjoyed the excursions even though they seem pricey but we found most things more expensive in Hawaii. We found the staff pleasant and never had any issues with them. We had more issues with other guests that seem to run and barge into every place without looking and would walk through you than around you and don't know what taking your turn means. The only negative issue we had with our room 9028 was the toilet. We didn't know when we boarded the ship on the 16th that the water had been shut off so the toilet didn't work for several hours, had to go up to the 11th floor. The ship was having problems regarding water and we didn't leave till 3 hours later. Every night the water in the toilet would rise in the bowl, but flushing would solve that and the night before our last day we noticed that there was very little water coming out of the bathroom tap, the toilet didn't flush and the water kept rising up to the brim- someone came to our room and fixed it but don't know if this is an ongoing problem or was just in our room. Read Less
3 Helpful Votes
Sail Date: December 2017
We chose this ship and date because we had several friends who were also cruising at this time, and we have never been to Hawaii during the winter. This was our fourth trip to Hawaii, but the first time cruising. I really liked the ship ... Read More
We chose this ship and date because we had several friends who were also cruising at this time, and we have never been to Hawaii during the winter. This was our fourth trip to Hawaii, but the first time cruising. I really liked the ship because we found it very personable. We had a problem with the toilet backing up, however the staff was very attentive to the situation and eventually resolved the problem. We were in a suite and we really appreciated the personal attention provided by our Butler and Concierge This trip marked our 55th wedding anniversary, and we enjoyed our stay so much so that we are planning a future trip with our children, grand children and great-grandchildren. We had planned to book on board , but we were so involved in resolving the issue with the bathroom that we ran out of time before leaving the ship. Read Less
8 Helpful Votes
Sail Date: December 2017
This was a family trip chosen by other family. After reading reviews I was optimistically hopeful and for my second time in Hawaii, I thought it was a great way to see as much as possible. Day 1: The Welcome is everything you expect of a ... Read More
This was a family trip chosen by other family. After reading reviews I was optimistically hopeful and for my second time in Hawaii, I thought it was a great way to see as much as possible. Day 1: The Welcome is everything you expect of a cruise ship, smiling, friendly faces all happy to have you aboard. Day 2: That's all over, you're now a captive audience and have no where to go and service is no longer a priority. 3 Hour Dinners, that were not worth the wait, 90 minute late night snacks at the overstaffed non attentive all night diner. Only item on limited menu worth getting is the 25-30 minute burger unless you are the cruise director or staff. When asking about details of a menu item, you can get a response like I'm not sure what is on it other than the description, but if you don't like it, you can order something else". What kind of response is that? Being the only ship allowed to cruise "just" Hawaiian islands we found out it is more a detriment than the exception to the rule. We were told by a key staff member due to that reason a specific percentage of employees must be US citizens thus inferring issues with being able to hire great staff. In the mornings we would be given tidbits of what to see on each island (always starting off with the same 3-5 vendors) then some key sites to see. The problem with this is that we took the maps with us and drove like crazy to see as many sights as possible including one beach that we were told we had to see, but what the hostess on the ship failed to mention was that it was landlocked by US military stations and inaccessible through the 3 different GPS routes we tried to take losing almost 2 hours of our limited time on that island. The ship has a daily newsletter that must be printed out prior to each cruise as the weather was always wrong for every day, so check your own weather apps before going ashore. The off shore excursions are extremely inflated for price, you are much better off and can afford to do so much more if you check ahead. For example, the last day they make it sound so convenient to take a $140/pp trip to Pearl Harbor and they will store your luggage, transport you there and get you to the airport. If you store your luggage for 5$/bag at the pier, go outside the pier gates and get one of the competing shuttles to Pearl Harbor for $5 early. You get the Pearl Harbor early to get one of the free tickets that they give out in the morning until they run out. When your done, get another shuttle $5 -$10 (we always got $5) down to Waikiiki beach for lunch and $10 back to the pier to get luggage and to the airport. We got a whole day in for less than half of the cost of that trip as a convenient ship excursion. Our cabin steward was great, very attentive and responsive. The comedian and illusionist were great, the remaining entertainment was typical cruise type fill in the gaps options. You could never understand the announcements on the pool deck or the entire ship as the speaker system muffled everything. The ship could be going down and you not know b/c you can't decipher the messages Read Less
3 Helpful Votes
Sail Date: December 2017
This is my second time on this cruise and first time for the family members who joined me. Overall, we had a very memorable cruise that will be reminisced for years. Our cabins were roomy and clean and our cabin attendant was very ... Read More
This is my second time on this cruise and first time for the family members who joined me. Overall, we had a very memorable cruise that will be reminisced for years. Our cabins were roomy and clean and our cabin attendant was very attentive. We splurged on a balcony and it was well worth the extra money in views! We enjoyed the Aloha Cafe for breakfast on the aft deck as well as the other dining areas. One thing I would recommend is for guests to take advantage of all the restaurants but make reservations early. We were still able to get a reservation even though we didn't think about it until a few days into the cruise. We planned our shore excursions ahead of time and the tickets for all were at our cabin door when we arrived. All were fun, exciting and we enjoyed the laughs together. I highly recommend this cruise for fun with family. It is a great was to enjoy a vacation, leave the cooking to others with enough choices for any picky eater. I will definitely encourage my other family members to join me on another cruise in the future. Read Less
4 Helpful Votes
Sail Date: December 2017
Just came back from a 7 day Hawaiian cruise with the Pride of America, here are my comments.... - Embarkation, I tried to check in around 12:30; yet, the staff insisted on carrying my luggage to my room while I refused. They insisted ... Read More
Just came back from a 7 day Hawaiian cruise with the Pride of America, here are my comments.... - Embarkation, I tried to check in around 12:30; yet, the staff insisted on carrying my luggage to my room while I refused. They insisted and I let them at the end. But as I walked up to my cabin, it wasn't ready yet. The staff could have mentioned it as the reason, perhaps? - Dinning room - I ordered 2 or 3 main entrees and asked for them to be appetizer size so that I can sample; but that didn't work. The food still come in a big portion. Other ships from other lines I was on were able to do that. Service sometimes are slow as it took me 1 1/2 hour to finish a dinner one time. Not that I was in a hurry, but I sat for a bit long. While you think this might have something to do with the number of entrees and appetizers I might have ordered, I can only say that same dinning room, sometimes it was fast and efficient while other times were at snail pace. Also, some waiters seemed indifferent about their clients. I am no king, just comparing to others in the same dinning room on the same ship, not even other cruise ships from other lines I was on before. - Aloha Cafe - saw food on the floor being kicked around a number of times for around 15 or so minutes before someone swept it off the floor. - Food in general - sometimes a bit salty. Had a clamless clam chowder. Wait, how come there was clam on the 1st night when I had the clam chowder but not on the 4th night? There were also a bug jumping out from my salad too. It escaped to no where real fast. - Room - no water in the middle of the night? And when there was water, it was luke warm? At times, the flush didn't function in the room. - Safety drill - I was out on an excursion after dropping off my bag on the ship. The safety drill took place when I wasn't there. Fine. Was wondering how come no one made an effort to ensure that I know what to do in the case of an emergency. While the above seemed negative, the overall experience in other areas weren't that bad at all. The above examples all happened only once, except for the water and flushing ones. It's just missing a bit here and there in a few corners. Average, not exceptional, but not disappointing either. For this itinerary, it's still worth using this product, in my opinion. Read Less
2 Helpful Votes
Sail Date: December 2017
if u can't afford a balcony don't cruise. smallest cabins of any cruise line. smaller than holland america or princess inside cabin. bed 6" from wall. i am not claustraphobic. but when i entered cabin i ran and opened balcony doors ... Read More
if u can't afford a balcony don't cruise. smallest cabins of any cruise line. smaller than holland america or princess inside cabin. bed 6" from wall. i am not claustraphobic. but when i entered cabin i ran and opened balcony doors to enlarge room. luckily there were abundant hangers in closet and a coffee maker embarkation chaotic: lined up for luggage tags; lined up to stow luggage. directed to table where medical forms were scattered - no forms - waited while staff got forms. lined up for security. over an hr wait. once past security greeted w/ lei and check-in went smoothly. usual wait for cabin over lunch. entertainment: first nite hawaiian dancers came on board and provided an authentic Hawaiian atmosphere. excellent entertainment 2 shows 7pm and 9 pm. that was first and last decent entertainment in hollywood theatre. skipped comedian and magic show so no comment. 2 bands performed. we walked out after 2nd song of ea -- really bad. -- second rate. performances so forgettable i forgot names. las vegas show had imitators. eg. elvis. sonny and cher. poor performances. most people have seen elvis impersonators -- this guy sucked. dining: food improved. but not as good as Epic Aloha buffet provided east indian food - very tasty - along w/ salad bar. fruit bar. carvery and hot entrees. 3 other complimentary restaurants on deck 5.w/ excellent service. in 'east is west' we ordered seaweed salad (we r from vancouver and enjoy oriental food) which arrived w/ tomato and mayo dressing. arg! same abomination as served on epic.last yr. when i spoke to mgr on epic i was told -- tuff. take or or leave it -- on the pride server happily brought us seaweed salad as it should be served and even offer second portions. no matter where we ate service was 5 star. free style dining not available. must make reservations for ALL restaurants and if i wanted a specific time reservations must be made 72 hrs. in advance. i am diabetic and eat at specific times so i like reservation system. but it is not for everyone, a crew member advised pride going into dry dock in 2018 where it will be cut tin half in order to add more restaurants and shops. cabin sizes won't change. activities: this ship is for families, painting classes. arts and crafts incl lei making. hula lessons. trivia. clubs for children and teens. library only open 2 hrs afternoon and 2hrs evening. ship not geared to seniors. swimming pool area had a band playing badly at deafening decibels -- so much for sitting in the sun and reading. i really needed a balcony. no lectures i would cruise on pride again because of the itinerary. only cruise that leaves from Oahu and overnights on maui and kuai as well as visiting hilo and kona on the big island. HAL, Princess, Celebrity etc. cruise out of LA and San Diego, therefore, spend 5 days at sea b4 cruising hawaii Spa: small no thermal suite Disembarkation. chaotic. advised of tag system as usual, but no tags sent to room. had to line up at customer service we walked off w/ luggage so it did not effect us, but not well organized. Read Less
3 Helpful Votes
Sail Date: December 2017
We thought this was the best way to see the islands and we were not disappointed. Our balcony stateroom was great. Very clean and our steward, Putu was very accommodating. The food was great in all the restaurants was great. The staff ... Read More
We thought this was the best way to see the islands and we were not disappointed. Our balcony stateroom was great. Very clean and our steward, Putu was very accommodating. The food was great in all the restaurants was great. The staff was very friendly and there a lot of great activities. Jamie, the cruise director and her staff were fabulous. We could not of asked for anything better. Our excursions were all good but two were especially great. The excursion- Best of Kauai was the best of the trip but the ship was great and it was the best way to see all of the islands. We did miss Kona on this trip. The waves were just too high to tether and take the little boats in. Again the ship did a great job of adding extra activities for the day. We really thought this cruise was a not too be missed one. Read Less
3 Helpful Votes
Sail Date: December 2017
Our trip to Hawaii was the first for both of us. We chose the cruise tour to get the best bang for the buck! NCL pre and post cruise info was smooth. Be sure to go to the Skyline and Liberty for breakfast and dinner, so nice to sit down ... Read More
Our trip to Hawaii was the first for both of us. We chose the cruise tour to get the best bang for the buck! NCL pre and post cruise info was smooth. Be sure to go to the Skyline and Liberty for breakfast and dinner, so nice to sit down and be waited on! We booked excursions at every port, drivers of buses kept us informed. Leo was the first driver we had in Honolulu, he was great! Outstanding was Travis on the road to Hana, we all had such a good time. We sang, he sang, very informative. Pam at the Aloha Cafe' was a hoot. She enjoyed her job and great attitude. Tamara was our cabin Steward, she made of welcome on the first day. This was my first cruise on NCL, I would book another cruise. We met and made friends with several people on our tours! Read Less
8 Helpful Votes
Sail Date: December 2017
So I was really nervous after reading the reviews about this cruise. It was booked, and we were going, but I was getting increasingly worried that it was not going to be a good, or even tolerable cruise, based on the scathing reviews. ... Read More
So I was really nervous after reading the reviews about this cruise. It was booked, and we were going, but I was getting increasingly worried that it was not going to be a good, or even tolerable cruise, based on the scathing reviews. Glad I tried it out for myself. This was my first time with NCL. I have been on 5 other cruises with Royal and Carnival. We did an 11am transfer arranged by NCL from the Marriott Hotel (also arranged by NCL) and were shocked when we arrived at the cruise port, checked in, and literally walked right onto the ship. I have never been able to walk on a ship without waiting, especially when arriving early. This was the first of many times where we went to get off of the ship and simply walked on and off of the ship at ports, disembarkation, etc. It was weird. We never once waited in line. We never felt like it was crowded. It consistently felt as if there weren't many people on board, although the dining rooms were always full. Speaking of dining, we chose to dine at the La Cucina and Cagneys specialty restaurants for two nights, the dining room for 3 nights, and off the ship for the other 2. We had reservations for all of them ahead of time and NEVER had to wait. People without reservations WAIT. Easy fix, just make a reservation. La Cucina restaurant was okay. Food was good but nothing super memorable. Service was excellent. Cagneys was excellent. The dining room (Liberty - more formal) was also good. Our party overall really liked everything that was served - and I was with some pretty picky eaters. Maybe one dish was so-so but nothing worth complaining about when the rest of the food was very good. After reading the reviews you would think that the staff was horrid on this ship. I have to speak to the contrary - the guy who did the Marvel trivia was SO friendly and nice. Colton was another staff member who did trivia and was again very friendly. Dining staff was efficient and kind. We did not see our cabin steward until several days into the cruise, but never needed him, as the room was impeccably cleaned every day. The coffee bar girls - again very pleasant. Waitstaff at the bars never gave us attitude when we didn't order drinks, and were happy to bring us waters, etc without any waiver a smile. Our balcony cabin was small as most cruise rooms are, but no smaller than other lines. Our suitcases fit under the bed easily and we never had any concerns regarding the space. We did 3 excursions, Crater Hike and Akaka Falls in Hilo, Kauai Jungle Falls kayak and hike, and post cruise to pearl harbor with a drop off at the airport. We were scheduled to do the Kona Mocha tour, however were unable to go to Kona secondary to the weather (unsafe to tender). Crater Hike is STRENUOUS. Take the walking sticks if offered. Don't go if you have physical conditions that will prohibit you from walking down steep ares, across uneven surfaces, and uphill on uneven surfaces. We are active and it was HARD but so much fun. Just know that there are easier options. Jungle falls is beautiful, the rocks are SLIPPERY, there is a ton of mud, there are a ton of rocks in the waterfall area if you swim. Bring hiking shoes/water shoes. The other days we rented cars which was very easy! In Maui we used Alamo (would not recommend because they do not have a shuttle and cab cost 20 per way) for the first day and then Budget (shuttle, yay!) the second day. We also rented a car in Kauai through Alamo who had a shuttle which was prompt. Overall, the cruise was really fun. People can find lots of things to complain about, but I don't believe that it is warranted for this ship. Its a cruise (basically a floating hotel with this itinerary) - you are getting to see SO many places in hawaii - drinks are going to be expensive - just know that going in so you are not surprised and have a great time! Read Less
3 Helpful Votes
Sail Date: December 2017
The good.................................... Food in the dining rooms was very good, especially liked the Liberty. Also dined at Teppanyaki, Jefferson Bistro and Cagney’s. Only did the Specialty dining because it came with our ... Read More
The good.................................... Food in the dining rooms was very good, especially liked the Liberty. Also dined at Teppanyaki, Jefferson Bistro and Cagney’s. Only did the Specialty dining because it came with our purchase at Costco. The Specialty dining was good, but the Aloha(morning buffet), Skyline and Liberty completely met our needs. Coffee is available early at 0530 in the Gold Rush Saloon. Ate once at Cadillac and liked it. Great service and attitude on the part of the staff/crewmembers. No sign of random rudeness mentioned in other reviews. Cabins were clean and comfortable. We had a balcony and really liked it. Cabin 9568 is a great location. Entertainment was very good most nights, but didn’t care for the first night that well. Embarkation went smooth. Disembarkation was handled well. We were allowed to stay on the ship until 0845 or so. Our flight did not leave until 6:00PM. There is Luggage Storage in the Cruise Facility that allows you to store a piece of luggage for $5 for the entire day. We then did a walking tour of old Honolulu and Chinatown which are a 10 minute walk from the cruise terminal. Especially interesting is the Aloha Clock Tower one block from the Terminal. Take the elevator to the 10th floor and you get a great view of the Honolulu area, the Cruise ship, and other sights. Cruise Sights. I can’t think of a better way to see the islands. The cruise is basically a floating hotel, restaurant and entertainment facility. Excursions. We did not take any of the Excursions that came with the cruise. Instead we rented a car and saw all of the same sights for about 70% less. Example, Road to Hana, a tour costs $169/person. My wife and I rented a car for $57(that includes gas and insurance). Same deal in all of the other islands. Also, each car rental company has a shuttle that meets you at the cruise terminal and returns you to the ship at the end of the day. In Maui, on our second day, we took the city bus to the west side of the island for the day, cost us $10 each. Pick up the bus next to Macy’s in the shopping center 1.2 miles from the cruise terminal. There is no bus station there, but a lady in a yellow jacket sitting on a chair sells the tickets. Disappointments 1. Our Kona stop was cancelled due to high seas. I do not fault NCL for this. However, our Captain said we would instead cruise by Maui, Lanai, Molokai, and Oahu on our way to Kauai. This did not happen. He got to within 5 miles of our first island, then went 30 miles out to sea away from all islands, and did not explain why he did this. 2. My biggest disappointment was I assumed that we would cruise to within a mile or 2 of the coast of all these islands, and we would sit on our balcony and enjoy the scenery. We did not!!! We were always 5-7 miles from coast so the islands were mostly a blur in the distance, especially Kauai, one of the most beautiful islands on the planet. An exception was the Na Pali coast where he kept 2 miles offshore, still too far away. Very, very disappointing. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.9
Family 5.0 3.9
Shore Excursion 5.0 4.0
Enrichment 4.0 3.6
Service 5.0 3.8
Value For Money 4.0 3.6
Rates 3.0 3.7

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