2 Helpful Votes
Sail Date: August 2019
Was very excited for this cruise and being able to see all of the different islands. Embarkation was very smooth, and we were able to get into our rooms with 3 hours of getting on the boat. Luggage also showed up early evening which was ... Read More
Was very excited for this cruise and being able to see all of the different islands. Embarkation was very smooth, and we were able to get into our rooms with 3 hours of getting on the boat. Luggage also showed up early evening which was impressive. I do not believe that the stewards had enough time to turn around rooms, as room was not as clean as we were used to when we first arrived, however, got better the next day and coming days. Steward was always very nice when we saw him in the hallway. When we first arrived, the balcony had not been cleaned (hair was left, along with sand/dirt). The one main reason I am rating this experience less than average was because of the food. The price for this cruise is significantly more expensive than others (Caribbean), but the food was beyond disappointing. Each meal in the Aloha Cafe left little to be desired. Breakfast was identical each morning and lunch had a few changes, but overall the poor quality remained the same. We had dinner in two specialty restaurants and the Skyline and Liberty in the evenings. Our experience has been that the seated dining rooms have consistent top quality food, but even those dining rooms were below average in taste. We ate at Cagney’s steakhouse on the last evening, I had the Fisherman Platter and my husband had Prime Rib. The starters and salad were the best meal of the entire cruise, but main course fish and steak were again below average. Steak was dry and bland, and fish had a very fishy frozen taste to it. Moderna Dining was consistent across the meal, and the most satisfying and consistent across the board for the entire dining experience. The entertainment was average, we spent most of our evenings in the Wine Bar and Pink’s Champagne Bar. The Wine Bar had a great selection and the sommelier was extremely knowledgeable. If you are a wine drinker, this is a must do experience if on this ship. Pink’s has live music every night, which was better after a few beverages. The other significant item we noticed was the staff. In uniform, there was an instance that a staff member came through and yelled to another staff member across the Gold Rush Saloon to a female staff member, “How do you like your eggs? Fertilized?!” My husband and I were the only ones in the dining area and I’m sure he didn’t realize as he was walking through, but unprofessional while in uniform. Read Less
2 Helpful Votes
Sail Date: July 2019
My mother purchased a 8 day/7 night cruise of the Hawaiian Islands for her children and grandchildren. There were 17 in our party. We have been to Honolulu many times, so we flew in the day of departure. Embarkation was smooth. We ... Read More
My mother purchased a 8 day/7 night cruise of the Hawaiian Islands for her children and grandchildren. There were 17 in our party. We have been to Honolulu many times, so we flew in the day of departure. Embarkation was smooth. We chose the free-style / walk-off disembarkation which was smooth. I was surprised at the amount of visible rust and other maintenance issues on the ship (more run-down than expected) Our cabin (for three) was of course small - two twin beds locked together for two of us, one hide-a-bed / couch. Both were very stiff and uncomfortable to sleep on. We ate meals in the main dining rooms (Liberty / Skyline) and Aloha (mainly Aloha for breakfast). Aloha and Skyline are cruise-casual - Liberty requires slightly dressier attire. In general the food was fair. Service in the main dining room was very good. We did not participate in any on-board ship organized activities or entertainment. Too short a cruise / we enjoyed time off the ship too much. Kaua'i by far was our favorite island - and we wish we could have spent more time there. In our party, the youngest child was 6 months old - and the crew was fantastic with him! I had the following issues with the cruise: 1. Access to the internet via WiFi should have been free in public areas of the ship and in staterooms. With current technology, even on a ship via satellite there is no reason this should not be the case. 2. One day in Aloha, we unfolded a cloth napkin containing silverware – and found someone’s used gum. Gross. 3. Our cabin steward was pleasant – but really didn’t do a great job in making up our room / paying attention to our requests (for instance – if we ask for ice every evening – start automatically providing ice) 4. The non-alcoholic drink package was priced ridiculously high... 5. Mandatory service gratuities were not welcome – By default I provide gratuity for service rendered – and when service is exceptional, the provided gratuity always reflects that. The mandatory gratuity caused me to re-think providing additional gratuity in some cases -even when probably warranted. 6. We were told you could not bring outside beverages (even water bottles) on board – only to watch passenger after passenger carrying closed beverages onboard (even gallon water jugs) Read Less
3 Helpful Votes
Sail Date: July 2019
We chose this cruise because we didn’t want to spend a lot of our time on the seas, but did want a “taste” of all the islands. Our originating flight was delayed, and we missed our connecting flight from LA to Honolulu. We had minor ... Read More
We chose this cruise because we didn’t want to spend a lot of our time on the seas, but did want a “taste” of all the islands. Our originating flight was delayed, and we missed our connecting flight from LA to Honolulu. We had minor difficulty getting the transportation from the airport to the ship. It would have been nice to have an emergency telephone number to call. We caught a later flight out of LA, and made it to the ship 30 minutes before sailing. By the way the flights were all booked thru NCL. Enjoyed our balcony cabin very much, for us it was well worth the cost, to order breakfast munchies and watch the ship being docked in port, as well as scenic views of the islands. Loved the fact that the staff was mostly American, and liked that they shared their hometowns with us. We went on excursions almost everyday, and enjoyed especially the ones with Darin in Maui. We also went to most of the shows, and they well all top rate for cruise entertainment. One of our fellow travelers had difficulties walking long distances and that walk thru the terminals at Maui was hard for her, it would have helped to have a wheelchair available. Lastly we extended our stay in Honolulu, to have time to see Pearl Harbor, at the Hilton, it would have been nice for a representative to accompany our group to the check in desk. The bus drop off is a long hot walk from the check in. And it would have helped if a wheelchair was there to assist her. All in all I gave our once in our lifetime trip a 4 stars rating. Read Less
2 Helpful Votes
Sail Date: July 2019
The cruise was a wonderful way to see multiple Hawaiian islands without having to pack and unpack and change hotels multiple times. The food was good and the service was excellent. Our balcony cabin for three was too tight. Even with two ... Read More
The cruise was a wonderful way to see multiple Hawaiian islands without having to pack and unpack and change hotels multiple times. The food was good and the service was excellent. Our balcony cabin for three was too tight. Even with two people it would have been too tight because the space to walk between the foot of the bed and the wall was too narrow. An additional 18” would have made a huge difference Luckily you spend most of your time off of the boat. The staff and activities were fine. The boat is attractive and clean. The entertainment was ok. The shore excursions were expensive-especially since we were x3. We opted to rent cars in most ports of call and see the sights. That worked out well. The rental car places were either close to port or provided a shuttle. We had NCL book our flights and a 2 day extension at Hilton Hawaiian Village. This was a mistake. The airfare was no lower than what I could have booked, but it was convenient and I wanted to make sure it coordinated well with embarkation. Even though the seats were paid for months in advance and were not basic economy or discount seats, our flight to Hawaii was very disappointing. The airline said that the seats purchased by the airline could not be assigned until we checked in, but that they would be good seats—this was not the case. They were literally assigned 15 minutes before we boarded and were in the last row and did not recline. This is not acceptable for a long trip like a flight to Hawaii. Our day started at 1:00am in East Texas. We drove to Dallas and caught our 6:00am flight to LAX still with unassigned seats for our LAX to HNL flight. It was frustrating not knowing if we were going to have seats or not when we arrived in LAX. What we were charged for the Hilton in HNL was more than I could have booked it for myself. I would suggest getting your own plane tickets and your own hotel if you are extending your stay. Read Less
3 Helpful Votes
Sail Date: July 2019
We chose this cruise because we wanted to see all of the Hawaiian Islands and take our son and his family on an amazing family vacation. Having been on several other cruises, the ship was very disappointing. I was told at booking that ... Read More
We chose this cruise because we wanted to see all of the Hawaiian Islands and take our son and his family on an amazing family vacation. Having been on several other cruises, the ship was very disappointing. I was told at booking that there were no cabins that would accommodate 7 people so I booked a suite with an adjoining cabin. Upon arrival they wanted to split up my family. Those booked in the suite got extra privileges and the 3 booked in the adjoining cabin were separated off from our party. Until I complained, they didn't even want to let us check-in together. And then, to find out the ship actually had two bedroom family suites that would accommodate 8 .... I was not a happy camper! The spa was very disappointing. Not enough people to make getting appointments very easy. And the service in the dining rooms ,.... Oh, don't get me started. Everywhere I went I wanted to tell people to just smile. At least that would make me feel like you enjoyed your job and wanted to be there. When I booked the cruise I was told that the kids would be given kids menus in the specialty dining restaurants but I wasn't told that it was the same menu for all of them ... hamburger, hotdog or chicken nuggets. Very embarrassing to ask my grand-daughters to eat that while we were enjoying our meals, especially the Teppenyaki. Shame on me for expecting restaurant appropriate kid menus. like similar options with maybe smaller portions???? AND the upcharge for your kids to eat is $39.95 EACH. They charged us $120.00 plus automatic 18% gratuity for a 6, 8 and 10 year old to eat at the Teppenyaki I will say that the service at Moderno Brazillian Restaurant was excellent and our last night at the Liberty Dining Room was good. Other than that, smile people!! It can't be that bad!! And the time it takes to get served .... crazy long. We actually gave up and started eating at the Aloha Buffet. You just can't get young kids to sit and wait that long to get food in the dining rooms and restaurants. Because we had a suite, we had a butler for the guests in the suite and she was amazing! She didn't separate us off from each other and took care of all of us. For our kids, it was their first cruise so other than the time it took to get food service in the dining rooms, they thought it was amazing. We booked on NCL because we had been on a cruise on the Getaway last year and had a great time and great experience. This time, not so much! It seemed like the attitude was "hey, it's Hawaii, what more do you want"? Read Less
3 Helpful Votes
Sail Date: July 2019
This was the one cruise line that visited the islands we wanted to see. It offered a good itinerary for Oahu, Maui, the Big Island and Kauai. Our cabin was small, but it had a balcony and a comfy king sized bed. The shower and bathroom ... Read More
This was the one cruise line that visited the islands we wanted to see. It offered a good itinerary for Oahu, Maui, the Big Island and Kauai. Our cabin was small, but it had a balcony and a comfy king sized bed. The shower and bathroom were tiny. The room steward for us (no.8656) kept the room immaculate. Early on, the shower drain plugged up flooding the bathroom floor and it took 2 calls to guest services for them to send someone. Next time we'll page the room steward directly! As we all know the cruise ships have upped the price for excursions so we bypassed most, renting a car ourselves, which was easily done. They do nickle and dime you, any other coffee other than decaf. or regular were a separate charge for instance. Our cruise included free transportation from the west coast, but think twice before using it. That section was horrible to get a hold of and scheduled us for a connecting flight starting at 5:30 am. The food was quite good, usually, although the buffet selections cooled off too quickly for those who like their food hot. Some of the staff in charge of certain stations lacked the knowledge of what ingredients they were serving, too. A more polished team took care of the main restaurants. Our one special night out at the French bistro was disappointing. Not enough staff led to very slow, inattentive service. They were trying to serve us a dessert after we wanted the check. Read Less
2 Helpful Votes
Sail Date: July 2019
Went on the NCL Pride of America. Nice way to see all the Islands. I wasn't impressed with the ship. Need some updating. Windows were cloudy and bolts around the window could use a nice trim to hide and the bolts. The staff was ... Read More
Went on the NCL Pride of America. Nice way to see all the Islands. I wasn't impressed with the ship. Need some updating. Windows were cloudy and bolts around the window could use a nice trim to hide and the bolts. The staff was very friendly but, some could use a hair brush and look more professional. The food was ok. Entertainment was ok. Ordered beer a few times and it was warm. The bathroom smelled like old urine even after we asked for the bathroom to be cleaned again when we checked into our cabin. I heard many people the first day complaining about the ship and several days after. We made the best of it and had a nice time. For the amount of money we paid to take this trip, it would have been nice for the ship to be in better condition. I love Royal Caribbean cruise line. Read Less
4 Helpful Votes
Sail Date: July 2019
We like the idea of seeing four different islands in one week, with one flight (paid for by NCL) and only unpacking once, and it worked out great. This was our second NCL cruise — we cruised Southeast Alaska six years ago — and once ... Read More
We like the idea of seeing four different islands in one week, with one flight (paid for by NCL) and only unpacking once, and it worked out great. This was our second NCL cruise — we cruised Southeast Alaska six years ago — and once again the food, cabin and service/friendliness of the employees was great. On this trip, other than the first day (Saturday) and final day (Friday), most of your days will be spent ashore, exploring and experiencing the islands, so amenities like the pool, spa and exercise areas aren't needed or used. If you're going to swim in saltwater, let it be on the beautiful beaches of Hawaii! We rented cars for the two overnight stops, Maui and Kauai, and saw what we wanted on our schedule. You'll need to make sure you have a place to park the car overnight ... which was much easier in Kauai than in Maui (there is a mall relatively close to the ship in Kauai which rents out overnight parking for $20 ... worth it). On the Big Island stops, Hilo has a free shuttle from the port to town, which is quite a long walk with sidewalks under construction. From there, we found our own tour that stopped at many of the city's highlight attractions — saving quite a bit of money from if we would have booked through NCL. In Kona, you'll have to tender to and from the ship, and this process takes a bit of time unless you're up early. To NCL's credit, they had cups of water and cold towels for you while you waited in line for the return tender trip in the hot afternoon sun. The buffet worked fine for us, especially for a quick breakfast before heading out each day. There were always seats on the open-air back deck, usually with good views. And we had no problem finding tables for two for dinner at the Skyline and Liberty restaurants (we usually ate around 8 p.m.; if you like to eat earlier or have a larger group, I would reserve your times more in advance). Plenty of good food choices and the staff was Finally, while we didn't see a show every night, most of the ones we saw were good — especially the "These Guys Worldwide" singing group, backed by the ship's house band. I wish they could have played longer! If you're a first-time visitor to Hawaii and want to experience several sites in one trip, I would highly recommend this cruise. Read Less
5 Helpful Votes
Sail Date: July 2019
We stayed in large balcony cabin 12506 on the Pride of America. The cabin was amazing! HUGE balcony - three sunbeds (we asked for an additional one as we were three in a room) and a full table and chairs. It was the right side to view the ... Read More
We stayed in large balcony cabin 12506 on the Pride of America. The cabin was amazing! HUGE balcony - three sunbeds (we asked for an additional one as we were three in a room) and a full table and chairs. It was the right side to view the Na Pali coast from the comfort of your balcony. Bingo! Plenty of space for the three of us and a curtain to separate the sofa bed from the queen bed. Large closet and loads of hanging. Nespresso machine for coffee. Beautiful Bvlgari toiletries in the small bathroom. Larry was our fabulous steward. We had a butler and concerige as well. We had ice and canapés every day. The butler also emptied the fridge for us and provided fresh milk for us to have with the coffee and bigger cups. He escorted us off the ship fast on the day we left and on the tender day at Kona. This was helpful. He was happy to make reservations for us but we did most of these before we left via the app. We also had priority seating in the theatre and the Conceirge took you to your seats each night which was lovely. We also used the concerige to change a dinner reservation when the dining room couldn’t move it for us. The ship is a little dated but they’re working hard to keep it freshened up, they were always painting and cleaning and it was spotless. 90% of the crew were helpful and lovely and keen to do a good job. We met two rude waiters who had a bit of attitude but that was it. We’ve had better food, but it was just fine. Cagney’s breakfast was good. We had a package with three premium dining, water package and drinks package - id strongly recommend this. We also had onboard credit and bought a set of binoculars- decent price and highly recommended. I did a few stretch and flex classes and they were excellent. The gym was good. The shows were all fun that we saw - we passed on the magician - he was a bit lame. I won the bingo! That was fun. The comedian was quite funny but it was very old fashioned misogynistic humour that grated. My husband enjoyed it though! These Guys WorldWide were very good - excellent choice of music. Go on the first night as they put on a showcase of all the entertainment so you can decide what you might want to see later in the week. Ship excursions were exorbitant- we did our own thing and it was easy to navigate round. If you’ve read the negative reviews don’t worry you’ll have a great time if you just think of the ship as your floating hotel! We had an amazing trip and would recommend it! AIR MAUI HELICOPTER REVIEW We walked out of the port and called an Uber/Lyft from the grocery store in the mall opposite the port. The grocery store was a good place to grab some cold drinks. A helicopter trip is expensive but worth it. Make sure you take the advice and wear dark clothes, the guy in front had white writing on his black shirt and it annoyingly reflected on the windows. Didn’t spoil it. I was worried about feeling sick but it was fine. I felt very safe with the great captain. They try to flog you the obligatory photo/video package but it’s not a high pressure sell. It was expensive but it was so much cheaper than the ships tour. They had good strong Wifi there which was helpful. We got an Uber back to the ship via a great shopping mall that was nearby. We booked our tickets on the Costco US website! We live in the UK and Had to use a friend in the US’s address and credit card but that was fine she “gifted” it to us! (We had to pay her back obviously but it was fine to buy and gift the voucher to someone if you know what I mean. The price for one of us to go on the ships tour was the price for all 3 of us! Enterprise Rent A Car Maui We’d seen everything the day before from the helicopter so wanted to see it close up on land. We hired a car from the Enterprise Kahului Hana Hwy location. It’s a safe and easy walking distance from the ship just 10 minutes. Rental car Cost was $70 and we booked a Hyundai Elantra. We had a little drive along the coast. We visited Costco and they had a ton of Hawaiin shirts! You can get your fuel there if you need to as well. Renting the car was very fast and so painless, Miami airport could learn a thing or two! Admittedly we waited until the rush was over and went a bit later, this was a bonus as we got a much upgraded car for free and it had a built in sat nav. Mainly because all the prebooked cars had already gone so only the good cars were left! Navigating was very easy. We just took a little drive up the coast road and stopped In a beautiful beach where we were the only people. We drove until the road turned single track then did a u turn and drove back. Another lovely day! Very relaxed and and a day for just exploring and seeing. Hilo, Big Island Mauka Makai Adventures We loved our tour with Josh, he collected us from the Pride of America and we spent a fabulous day touring the Island with 5 other people. I booked this trip last minute via TripAdvisor as I wasn’t sure about renting a car and I’m so glad we did this trip rather than our own Self-guided one. We learnt so much about the area, loved our visit to the Volcano National Park (pouring with rain but it was fine!) the waterfalls were pretty and we loved seeing the turtles on the beach. It was so so tempting to take some volcanic rock home but we respected the rules (and the gods) and left it there!! Lunch was so delicious. We weren’t really bothered about the orchid farm or chocolate shop but it was a nice end to a really fabulous day. Take warmer clothes for the volcano area - we did need them on. This is a fabulous shore excursion and good value. The van was comfy and there was plenty of room. Kona, Big Island We got the tender into the port and had a walk around. It’s a pretty town. We walked up and down the high street and went to a nearby lovely beach. Huge waves, toilets and changing rooms. Lots of people were body boarding. It was only a short Uber/Lyft back to the ship. Wings Over Kauai We’re so sorry we didn’t get to fly due to the weather. The owner kindly came and collected us from the Pride of America and explained it was touch and go whether we’d be able to fly or not because it was so cloudy with heavy rain forecast. He gave us the option to head to the airport a quick ride away to chat to the pilot to see the current situation and get our money back if the plane didn’t go. Sadly we ended up with a full refund as we couldn’t reschedule as we were back on the ship for a new port of call. We do hope to be back one day to see the island by plane. We were very impressed with the safety record and service and no quibble decision to refund us. This is a well run outfit book with confidence. He also kindly dropped us off at the very large shopping mall on the way back so we had a good shop in the Macy’s etc. There was also a Costco at this location too but we resisted! We just missed the public bus so decided to get an Uber/Lyft back to the ship instead. Kauai Day 2 Kalapaki Beach is within 9 mins walking distance of the dock at Nawiliwili. It's a public beach park with some rentals. There are food trucks and restaurants nearby. I had a lovely walk along the beach and to the big hotel that was there. Good waves and a decent little beach! Afternoon Cruise Napali Coast - Our cabin was 12506. We sat on our HUGE balcony (3 loungers and a set of table and chairs) and used the binoculars that we’d bought on the ship the day before to spot the waterfalls and boats bobbing about. The views were simply breathtaking. I’ve never seen anything like it in my life. THIS was why we chose to cruise on Pride of America. Read Less
7 Helpful Votes
Sail Date: July 2019
My husband and I took this cruise w/ our kids, 11 and 14. This was our first cruise and we enjoyed it so much! We flew into Honolulu the day before departure and went to Pearl Harbor, it was a nice tour and relieved a lot of anxiety ... Read More
My husband and I took this cruise w/ our kids, 11 and 14. This was our first cruise and we enjoyed it so much! We flew into Honolulu the day before departure and went to Pearl Harbor, it was a nice tour and relieved a lot of anxiety getting into town the day before the ship left. The embarkation process went smoothly. We had a suite, so got escorted to the side for a quicker check in and that was very nice. We were able to get lunch and explore the ship a bit before our suite was ready and our luggage soon followed. The 2 bedroom suite was perfect. I can't imagine anything smaller since we had the kids w/ us. The best part was our deck. We were on the back corner of the ship and the deck was amazing, had great views when we were coming and going from ports as well as when we travelled in the evening. The dining was good, there are adequate choices for your 'everyday' meals and the package we bought included a few 'upgraded' meals as well. We booked all of those early so we were sure to get our first choices. We chose the excursions offered through NCL and they were fun and informative as well. The kids enjoyed the excursions, but did admit they could've done w/out some of the longer bus rides back to the ship. In Maui, we rented a car and drove up Haleakala and Road to Hana ourselves and that was fantastic. I really liked being able to keep our own schedule. Since the boat stays in Maui for 2 days, I would highly recommend this if you're so inclined. We were able to explore Maui and turn around when we needed to or wanted to, not tied to someone else's schedule. In the other ports we did the pre-arranged excursions. Our favorite was probably snorkeling in Kona. The service on the ship was great. Our steward and butler were both very helpful and there when we had questions. The concierge introduced himself to us at check in and also gave us his card, very nice, but we never needed to contact him as everything went so smoothly. Yes, I would most definitely go again. Hawaii was beautiful and there is SO much to see!! Read Less
2 Helpful Votes
Sail Date: July 2019
Cruise was so fun, we mostly ate in the buffet but skyline Restaurant was nice also. Food was good but I’ve had better on other ships. No steak and lobster night here. We did have a small problem with the toilets not flushing for a time ... Read More
Cruise was so fun, we mostly ate in the buffet but skyline Restaurant was nice also. Food was good but I’ve had better on other ships. No steak and lobster night here. We did have a small problem with the toilets not flushing for a time but they fixed it quickly and it never interfered with our plans. We saw several shows These Guys Worldwide were there from Vegas and were really good. Also saw the “adult” comedian he was pretty funny. Also spent several nights in the “Pink Champagne Bar” the guy on piano did several tributes throughout the cruise and was very good. Most shore stops we rented a car and drove ourselves around islands, much more economical and you see a lot more stuff then on excursions. The only sort of downside was that we were told many times by their booking people that we would get a $50 credit per excursion and it turned out it was per port. But what is $50 when you’ve already spent this much on a cruise. Read Less
4 Helpful Votes
Sail Date: July 2019
I have rated our overall experience on NCL “Good”. The itinerary was Amazing!! This is the only way to visit all of the Hawaiian Islands. We are frequent experienced cruisers with Royal Caribbean, Disney & Carnival. This was our ... Read More
I have rated our overall experience on NCL “Good”. The itinerary was Amazing!! This is the only way to visit all of the Hawaiian Islands. We are frequent experienced cruisers with Royal Caribbean, Disney & Carnival. This was our 1st time cruising with NCL. Initial greetings for passengers were great at embarkation but throughout the cruise, some of the ships staff never smiled or greeted passengers passing by on the ship. They seem as if they weren’t happy. Cabin: Our balcony stateroom had sawdust on the balcony rail & floor. I actually thought it was termites. Definitely was not impressed. Renovations are definitely needed. Our cabin attendant was very nice but did not know our names. We’ve sailed in the past with RCCL, Disney & Carnival and the cabin attendants made sure that they knew our names and gave us business cards so that we remembered their names which makes it very personable. Cabin toilets: At port one day our toilet was not flushing. Guest Services said that we would have to go down to Deck 5 to use the restroom. Really!! At least announce the suspension of the toilet system on the over head system so that we are not Blindsided. After calling to complain, our toilets flushed eventually. Shaking my head. Aloha Cafe: Breakfast & Lunch was good. Dinner not a lot of options. I must say that Lunch was always better than Dinner. Aloha Cafe Dining area: a white male staff was heard saying “this is very stressful” while picking up plates & utensils. He repeated it several times. Staff in that area did not smile or asked if anyone needed anything or passed out juices like on RCCL, Disney or Carnival. There was one young lady Salyrica Wilson that was very nice & greeted us with a smile everyday. There were 2 other young ladies that had a great personality that we met our last lunch day. Main Dining Skyline & French Restaurants: Very slow service. Our waiters & servers did not interact with the kids but to give them crayons & coloring menus. Unlike RCCL, Disney & Carnival, there were tricks & interaction with the kids. T : Was Amazing! Our Japanese cook was fun & entertaining for our dinner party of 9 on our last night. It was an awesome surprise to see him our last morning in the Aloha Cafe. He made excellent omelettes. Entertainment: The cruise entertainment director was very dry & boring, especially when she said “and Aloha!” Very Boring!! She wasn’t exciting at all. No music Read Less
3 Helpful Votes
Sail Date: July 2019
We purchased airfare and a pre-cruise tour on Oahu before the start of our cruise. We went with NCL because they are the only cruise line that goes to Hawaii in the summer. The airfare that NCL offered was a good price, but be prepared ... Read More
We purchased airfare and a pre-cruise tour on Oahu before the start of our cruise. We went with NCL because they are the only cruise line that goes to Hawaii in the summer. The airfare that NCL offered was a good price, but be prepared to wait until about three weeks before your trip to learn anything about airline reservations or your pre-cruise tour reservations. Planning was difficult since many decisions revolved around when our flights would leave. NCL scheduled late flights leaving Honolulu for all 10 of us. Most of our party ended up having to spend the entire day after disembarking waiting with their luggage at the airport for their flights. There really is nothing within easy walking distance to the airport to do so they were just stuck there. The storage area charged $20 for large bags & ~$12 for smaller bags. None of us decided it was worth the price. We traveled as a group of 10. Due to the way the Hilton Hawaiian Village Resort assigns rooms only at checkin, we were put into 2 different towers at the resort on Oahu. This was particularly frustrating since we had made numerous calls and had notes attached to our files saying we really wanted rooms that were near each other or at least on the same floor. We all disagreed with being pre-charged a set amount for gratuities to be split among staff members. Is it still a gratuity if you are charged for it up front or is it just another fee? What is the incentive for the staff if you are guaranteed to split all tips? This was also the policy for the "free" drink package which is not so free when you are pre-charged non-negotiable hefty gratuities. We had a balcony cabin which was small, but did have a nice amount of storage built in. Being on the port side gave us a great view of the Na pali coast from our balcony. Moderno's was great! If you get a chance to eat there, don't miss it! Teppanyaki was also a good time. The Cadillac diner was cute with a very basic themed menu but they had trouble getting food out in a timely manner and often served it to the wrong tables. Overall we enjoyed the cruise and the tour but felt that many things could have been arranged and/or organized better. Read Less
3 Helpful Votes
Sail Date: July 2019
The NCL Pride of America is the only American based ship that stops on four Hawaiian islands, without a stop out of the country, ie, a Polynesian Island. This means the ship has different "rules". There is no casino, the drink ... Read More
The NCL Pride of America is the only American based ship that stops on four Hawaiian islands, without a stop out of the country, ie, a Polynesian Island. This means the ship has different "rules". There is no casino, the drink packages are overpriced, everything has a service charge, it is an all American crew, and all American chefs. The cruise departs from Honolulu and stops in Maui for two days, Hilo, Kona, Kauai for two days and then back to Honolulu. For reference, the cruise cost us $7,100 for two people. If you did what we did with a land only trip, you would spend close to $13,000 without airfare. If you go into the cruise being aware of its deficiencies, then it's easier to look past them and enjoy the trip. The port in Honolulu is clean and was easy to navigate. Took an Uber to the port, dropped us off right at door. We used a porter to get our bags to security and waited in a small line to get on the ship. I think going later in the day, after 3pm helped with the lines and time for embarkation. Debarkation was a little less organized as a lines formed on the sixth deck to get off the trip. Took about 30-45 minutes. The ship as a whole is old and run down. It needs a lot of updating. Due to the fact that this cruise is routinely sold out, it seems NCL doesn't think it's necessary to update the ship. There are two dining rooms, a buffet, a 24-hour diner and five specialty restaurants. All were mediocre, except Cagney's Steakhouse. That was by far the best meal of the trip. All the stops were fine. We recommend renting your own car and doing things on your own. The costs of the excursions is high. We also recommend finding your own Luau. The one run by the ship ran our of food according to reports and was drawn out. Finally, keep an eye on your bill. They nickel and dime you for everything on that ship, including 29$ for an umbrella and 5$ for a poncho. Read Less
2 Helpful Votes
Sail Date: July 2019
I travel with my mom and brother every summer and we've sailed on the Norwegian Cruise Line approximately 6 times before to Alaska, Italy, the Baltic Sea, the Caribbean, and the East Coast and we've enjoyed our experiences and ... Read More
I travel with my mom and brother every summer and we've sailed on the Norwegian Cruise Line approximately 6 times before to Alaska, Italy, the Baltic Sea, the Caribbean, and the East Coast and we've enjoyed our experiences and recommended NCL to our family and friends. We loved the Hawaiian Islands itinerary and the excursions, however, our experience with the Pride of America was the worst we've had so far so that was disappointing and something future cruisers should be aware of. We purchased the same type of balcony room that we've stayed in in the past (the best balcony room you can get without moving into the private concierge category) and the room and bathroom/shower were the smallest we've ever been in. The balcony was the best one we've had so far - we loved the 2 lounge chairs and 2 regular chairs w/footrests - but the room itself was so small that my mom and I couldn't move around in the room at the same time. This was our first time having a stand-up shower with a shower curtain rather than a shower door. Fortunately, the curtain had rods in it so it didn't get sucked into the shower and cling to us, but the shower was so small, that we could barely turn around in it. The toilet system was the worst we've ever experienced on Norwegian or any other cruise line. Our toilet stopped working in the middle of 3 different nights where it suddenly stopped flushing. This interrupted much-needed sleep and relaxation each time it happened. The first time it happened, I thought I was doing something wrong even though everything was working earlier. I tried not to wake my mom as I tried to get the toilet to flush, but finally had to turn the light on and call the front desk to let them know about the problem waking my mom in the process. They fixed the problem within 30 min. The same thing happened again another night - that time I realized it wasn't anything I was doing wrong, but my mom still woke up when I called the front desk to let them know about the problem. We waited up about an hour waiting for the system to start working again. I complained to the front desk and was told that someone in our area was putting foreign objects into the toilet which clogged the whole system in our area and resulted in our group of toilets being turned off so the problem could be fixed. The front desk staff were apologetic and thanked us for our patience. On our final night, the toilet stopped working for a 3rd time at 1 AM - again disrupting our sleep as I called the front desk again and waited for the toilet to start working again. This experience not only interrupted our sleep 3 out of the 7 nights of our cruise, but it also made us anxious every time we used the bathroom b/c we didn't know if it was going to actually flush or if it would suddenly stop working and become unavailable (and disgusting) for the next person. It would have helped to have been forewarned about the tiny size of the stateroom and the bathroom/shower. The website gives dimensions of the room overall, but there aren't specific dimensions for the room and bathroom/shower. Photos of the spaces would have been even more helpful. The ship signage was also incorrect. I told the front desk about the misleading signage after I tried to find the workout room. One of the signs had an arrow pointing in the wrong direction making it frustrating to find the room. I had to ask 2 different employees for directions to find it. Later, we looked for the Hawaiian Culture area that was advertised on the Norwegian website and that was posted on the ship signs. We followed the signs that didn't lead to anything (they led to Pink's Champagne Bar) and asked multiple crew members for directions. We were finally told that the Culture Center had been removed and wasn't on the ship anymore. That was another complete waste of time and disappointing. Placing a little tape over the signage and removing the information from the web page would have easily solved that problem. We've enjoyed our other experiences on Norwegian and we want this company to continue to do well. As I mentioned earlier, we've recommended Norwegian to our friends and family, but we cannot recommend the Pride of America to anyone. We were extremely disappointed with the room size, signage, and the unreliable toilets. We hope this was isolated to the Pride of America which didn't live up to its name, but we are now very wary of possibly having the same experience on another ship. To end on a positive note, we've enjoyed the other ships we've sailed on. The Hawaiian Islands itinerary was excellent as were the shore excursions. Our balcony was the best one we've experienced, the free drink package was excellent, and the food was delicious. And we love the Latitudes program - especially priority boarding at the platinum level! Read Less
4 Helpful Votes
Sail Date: July 2019
We chose this ship because of its location. We have been on 6 cruises with another line and consider ourselves fully happy with it, BUT for our 25th anniversary we wanted to visit our only remaining state and only NCL does Hawaii on a ... Read More
We chose this ship because of its location. We have been on 6 cruises with another line and consider ourselves fully happy with it, BUT for our 25th anniversary we wanted to visit our only remaining state and only NCL does Hawaii on a regular basis and only NCL does only Hawaii on a 7 night cruise. The best way to describe our trip is to say we were very pleased with the itinerary and we were satisfied with the ship. To be honest we will not be changing lines, but will return to our "home", but we do not in any way regret taking this cruise. As a history buff I appreciated the American theme and found many parts of the ship's public areas attractive. The embarkation went very smoothly and the terminal in Honolulu was as nice as we have encountered. We enjoyed our first meal in the Aloha Cafe and then easily found our stateroom. Our attendant, Dio, warmly greeted us and he proved to be an excellent steward throughout our journey. Our cabin was very similar to what we have come to expect on other ships. This was our first time experiencing Freestyle Dining. We are sure it works for many, but truthfully we like being assigned a table and a regular dining time as it has always allowed us to become friends with head waiters, waiters/waitresses and the assistants. We tried the Liberty and Skyline for dinner as well as three of the "specialty" ones. We ate breakfast in the Skyline each day and for lunch did the Aloha Cafe and Cadillac Diner. Breakfast was good every day and Hamilton--who we had 3 mornings--was quite good as a waiter. We highly recommend Jefferson's Bistro if one likes French cuisine, but would pass on Moderno, which we really did not enjoy and on Teppanyaki which was good, but not as good as what we have in our own county. We did like our milkshakes at Cadillac and the burgers and we loved the decor. We found the Aloha to be inconsistent in quality which is something we have not experienced in similar venues on our other ships. It is also only fair to say we felt that some crew members in the dining places did not enjoy their jobs. Even if the job is not fun, we have never seen this on other ships. One would hope they could at least "fake it". We are not difficult to wait on as we try to be patient and polite realizing that service is a challenging job. We were very pleased with the entertainment. The production shows were very good. The vocal group (These Guys Worldwide) and duo (Toby Beau) were great. The magician was funny and "magical" and the comedian was quite good at his family show. We did not attend his "adult" show as we do not appreciate that sort of comedy. We liked every port and all the shore excursions we did. Every driver/guide we had was professional and engaging and all modes of transportation afforded were good and clean. We had no problems getting ashore whether pierside or tendering and felt this part of our trip was well handled by the ship in every way. IF you are looking to visit Hawaii and see more than one island, we would recommend Pride of America as a way to get a lot for your dollar and as a way to travel between the islands much more easily than flying between them--unless you like airports (even Honolulu is not a world class one) and security lines and dealing with baggage... Read Less
1 Helpful Vote
Sail Date: July 2019
We wanted to see all of Hawaii and that is why we went on a cruise. The ship did that in my opinion, it took us to all of the islands.Embarkation went well and disembarkation was good compared to other cruises we have been on. Now here’s ... Read More
We wanted to see all of Hawaii and that is why we went on a cruise. The ship did that in my opinion, it took us to all of the islands.Embarkation went well and disembarkation was good compared to other cruises we have been on. Now here’s my problem three of the nights we smelled sewage from the ship in our cabin. Michael did a great job containing the smell and was very pleasant, but this was unexceptionable in my viewpoint. Staff were very friendly and kind! The shore excursions were overpriced from the ship! We found out that local taxi services are the way to go and more affordable. Food was good and the bartenders were good! Like I said not a great time on the ship but Hawaii was fantastic with the places to visit. The music was not good for people of different backgrounds and ages. You need to fix that in a hurry! Putting people to sleep is not good music. Get out of the 60s and come to the here and now. I get that you have older people on board but come on let’s have party in the middle of the ship every night. Trivia, dance and music contest with the cruise director doing it in the main hall on deck 5 and 6 instead of music that putting you to sleep. We on vacation and want to party this is not a mirage! The food was good on the ship especially the three main dining halls we had booked. Overall I would say to make sure that if you smell sewage early get moved ASAP! DINING-4 ACTIVITIES-3 SERVICE-4 CABIN-2 ENTERTAINMENT-2 STAFF-4 Read Less
Sail Date: June 2019
There is definitely something to be said for doing the same route throughout the year. We chose this cruise because it was the only cruise line that circled the Hawaiian Islands in the summer, when the kids were out of school. Very well ... Read More
There is definitely something to be said for doing the same route throughout the year. We chose this cruise because it was the only cruise line that circled the Hawaiian Islands in the summer, when the kids were out of school. Very well organized. You're at port every day. Felt safe...much more so than when traveling out of the country. Our Spring cell phones charged local rates on land, but needed to have the ship's wifi service on the boat. Food was excellent. We did both sit-down and buffet. Kids (10, 11, 13) loved the kids and teen club and looked forward to it every evening. Excellent choice of excursions; was very happy with being able to experience the different islands, climate, and culture; engaged and knowledgeable tour guides. Fitness center was great; clean, spacious, well stocked with equipment; we went nearly every day of the cruise. Great value: flights across the country and then half way across the Pacific, four islands, excursions at every port, twice daily cabin service, kids' clubs, delicious food of a wide variety...would not have been realistically affordable any other way for a family of 5. Read Less
3 Helpful Votes
Sail Date: June 2019
My wife and I, from Australia chose this cruise as a way of seeing several of the Hawaiian Islands without the dramas of repacking each night and inter island transfers. As such this cruise met our needs, but having been on an NCL cruise ... Read More
My wife and I, from Australia chose this cruise as a way of seeing several of the Hawaiian Islands without the dramas of repacking each night and inter island transfers. As such this cruise met our needs, but having been on an NCL cruise in January 2019 the Pride of America cruise around Hawaii didn't have the same service standards. Embarkation was quick and straight forward as once checked in there were escalators up to the level 6 gangway on the ship. Compared to other cruises hand washing upon entry to dining was rarely enforced. Staff levels in the dining rooms were too low and large sections of the two dining rooms were unused , leading to long waits at popular dining times. We were some of the few non US passengers and while some waiters were friendly, the majority paid less attention to us once they recognised we were from outside the US. This cruise was expensive relative to others, maybe because staff costs for US crew were higher than normal. The best service was from our Filipino room steward. NCL excursions were overpriced relative to other excursions we prebooked through our travel agent back home. In some cases the smaller tour operators used minibuses rather than coaches that both enabled smaller groups to see places easier, and in the case of the Maui Road to Hana excursion return via the remote south coast and see Charles Lindberg's resting place rather than return the same route. We only went to evening shows on two evenings and weren't impressed with the offerings, some of the musicians playing in the bars and lounges were a better option. Read Less
5 Helpful Votes
Sail Date: June 2019
We have 40+ cruises, mostly on Carnival. We wanted to see the most Hawaii islands possible in 7 days. This could only be done on NCL. We sailed NCL about 14 years ago and it was a disappointing experience mostly with dining. So, we were ... Read More
We have 40+ cruises, mostly on Carnival. We wanted to see the most Hawaii islands possible in 7 days. This could only be done on NCL. We sailed NCL about 14 years ago and it was a disappointing experience mostly with dining. So, we were reluctant to sail on NCL again. Many on the current reviews are not good, so that didn't help. We flew into Honolulu a day early to sight see and guarantee we do miss the ship. I recommend this because our flight was delayed and we missed a connection. So we did a 3hr south shore tour and watched Fireworks on Waikiki beach( Every Friday Night they have a show ). Look it up. Saturday we were able to get on the ship at 11am, if your a latitudes member, get in the fast lane. First thing you need to do is setup you dining reservations for the week. NCL had a system glitch that erased ours. Monday Night is dress up night. About 40% of the people dress up. Tuesday night is dress up in white night for the White Hot Party. Back to Saturday! Have lunch in the Main dining room, you will be impressed with the menu. Our room wasn't ready, but they allowed us to leave our backpack and wine in the room. Did you know, you can bring as many bottles of wine on board as you like but they charge $15 per bottle at check in. Don't pack in your checked bags. It's cheaper than buying on board for $40min. You can bring your wine to dinner and they will serve it. Since the ship leaves at 7pm, we decided to go to China Town, and Aloha Stadium Swap meet. The Taxi was cheaper than Uber! They both closed 3pm, so we didn't have much time. Really good deals at both. We spent hours at the swap-meet rebuying all our souvenirs. Walmart has a lot of souvenirs but the swap meet was much cheaper. Make sure you're on deck when you're leaving at night, it's beautiful. The first night we ate at the Steak House which was very good and too much food. During the cruise, we ate at 3 different pay restaurants. The Brazillian Steak house was Awesome. Teppanyaki was awsome with a great show. East Meets West was very good too. I was also happy with all the food in the Main Dining rooms (Skyline and Liberty). NCL have really stepped their food game up. The 24 hour Cadilac diner was also very good. If you didn't know, this is an American based ship that never leaves the the US, so there's No Casino. and they must hire mostly if not all american staff. So, it is very different from most cruise ships. All of the restaurant staff were very nice and helpful. The cabin stewart could use some inprovement. I along with another cabin requested ice every evening, and that seemed to be a problem. The last night, no turn down service , no ice, and no extra tip! All shore excursions average $100+ per person in each port It was 9 adults and 4 teens in our group, so we rented a cars in every port and self toured with the Shaka App. Awesome way to see the island on your own time. Good prices for cars: DiscountHawaiiCarRental.com, CostcoTravel.com, Priceline.com. No credit card needed to hold cars. Most of the rental car companies are slow moving so, you can get your car faster if your a member. Avis and Budget has quick service where you can pickup your car quicker. Make sure you call and add your member number to your reservation, you will thank me later. You can't add the number many times when you book thru a second party, so call. Many people have the question about parking rental cars overnight at Maui and Kauai. In Maui, I was tould I could pay for airport parking and the shuttle will bring me back and forth. I decided to rent 2 different cars for the 2 days. I turned the car in each night. If you're driving to Hana, don't rent a full size SUV, the winding road can get tight in many places. I had a Jeep and it was just right. In Kauai there is overnight parking outside the port. Free parking is limited (about 20 spaces street side) this is good if you need to go to the ship for a couple of hours and go back out to a Luau (15min walk). They have overnight cruise passenger parking at the Arbor Mall for $20 (30min walk), plenty of parking available. We drove to Smith's Luau (15min). We're not big eaters so we purchased tickets to see the show only for $15. Awesome show. Get there early to enjoy the gardens and get good seats at stage before the buffet ends. Day 2 in Kauai too short to rent a car. We took advantage of all the free shuttles availible to 3 different mall, Walmart, beach, etc. There's a little beach behind the Arbor mall. You can take the shuttle there. There's also a free tour trolly that has many different stops. We were so busy and tired everyday that we didn't catch any shows on the ship, so I can't comment on any. I saw the advertisements. They had 2 different broadway shows, a magician, and a comedian. There were probably others that I missed to. Our dinner always conflicted with the shows. The show times were always 7:30 and 9:00. It was a late night adult comedy show one night about 10:15. After dinner every night there was Karoke, Piano Bar/lounge. The nightclub was open everynight with a theme Toga night, white hot party, 70's, 80's, 90's, etc. All the performers and staff are in the nightclub everynight putting on a show on the dance floor. The first night it was a live band with several different singers. The other nights they have various activities on the dance floor to motivate you to dance. At 11:00, the staff misteriously disappears and you are left with the DJ. He dosen't take requests, so don't even try. The few that are there, slowly begin to leave. I rarely seen anyone dancing after the staff left. The nightclub closes at 12:00. The Piano bar closes at 12:00 . The ship is a ghost town at 12:01. Good time to go to the 24hr diner. Food pretty good. I overdosed on the Buffalo wings. Wake up early, and eat breakfast in the main dining room, it's so much better than the buffet. There are many different restaurants, cafes, bars, and areas of the ship I didn't get to visit. I think I needed a sea day to catch up. I hope I covered everything. Debarkation was smooth and easy. I flight didn't leave until 11:30pm. We booked a room so we would have somewhere to store our luggage and freshen up before our flight. We went back to Aloha Stadium Swap meet and Pearl Harbor Museum (Awesome must see). Read Less
1 Helpful Vote
Sail Date: June 2019
Pride of America june 29, 2019 We booked the POA for our 35th wedding anniversary. We’re Avid cruisers, have been on NCL cruises many times and the POA three times before this. Once with our children, then again for our 20 and 25th. ... Read More
Pride of America june 29, 2019 We booked the POA for our 35th wedding anniversary. We’re Avid cruisers, have been on NCL cruises many times and the POA three times before this. Once with our children, then again for our 20 and 25th. We always combine it with a stay on Oahu to make it a two week stay. We took a Lyft from our hotel to the Port, got in line, checked our bags then got in the long security line. Even though it was long it went fast and we were checked into the ship, received our key cards and walked on the ship, we were eating lunch in Skyline (one of the free restaurants and open for lunch) by 1230. Very easy process. You can also go to the buffet on boarding day but we were hot and tired and needed to sit down, it was perfect. This is an older smaller ship of NCL and needs refurbishing. There is a lot of wear and tear and rust showing everywhere, I would say the worst is in the public bathrooms. Many times over the week more than one stall in women's and men’s areas would be shut down. Sometimes it was easier to run to our cabin then to find an open public bathroom. We also noticed they weren’t kept up well. Sometimes no toilet paper or hand towels, water on the floor and paper everywhere. The first few days we only saw one worker ever in the public bathrooms. She seemed overworked. The main pool bath seemed never cleaned until the last day. We had a midship cabin on deck 10, it was the perfect location. Very easy to reach the buffet area for coffee in the morning, and get to all the activities by the pool. A short run downstairs to the fun and restaurants. The cabin itself seemed quite small, very tight space to walk bed, limited storage space for clothing. One small closet with some built in shelves. A few other drawers in the desk and next to the closet. For the two of us we felt limited in where to put our things for a week. The room supposedly held three with the fold out sofa, if we had three it would have been overcrowded and we would not have reached our balcony without climbing over the sofa bed. The balcony was small with two chairs, two foot stools and a small table. It was fine for us and we loved that it was covered so even in rain we didn’t get wet. We used it a lot in the morning for coffee and the evening to watch the ocean and stars. Quite relaxing. The bathroom was tinier still and even though we are not large people, the shower stall gave me anxiety as I couldn’t turn i it well (I’m 5’2”, 120lbs). I could barely move in there! There are body wash and shampoo/conditioner mix provided in shower and liquid hand soap in the sink area. I was happy to find a few small shelves behind one mirror as the space was so limited I wasn’t sure were my toiletries would go. It worked out fine with some juggling. There is a small fridge, a safe and a desk area that holds a fairly decent hairdryer. Lighting was well done and we had lights bedside for reading. There is a tiny flat screen tv, for us with weaker eyes, we couldn’t read the screen well. We didn’t really spend too much time watching tv. There are two main restaurants, skyline and liberty that are included in your cruise, Liberty is slightly fancier and has a more strict dress code, but we liked Skyline so never made it upstairs. We did eat in Cargneys (steak) once and enjoyed it, and ate twice (once for breakfast once for lunch) in Cadillac which is open 24 hours. It has great burgers!! We ordered coffee from room service two mornings and found out that the last morning they will deliver a continental breakfast if you put out your tag. That was quite convenient. We did the buffet most mornings for breakfast and really enjoyed the area outside with covered seating. It was very relaxing We enjoyed the freestyle cruising and liked that no one minded if we showed up for dinner or came early or later, it added to the relaxed feeling. We attended two shows, one was the second night and it was not tour Liking. The second was a group of singers that did an excellent job. They also performed by the pool one day and we enjoyed them both times. The main pool consists of two pools, one larger one and one smaller “sitting pool”. We spent a lot of our time there and even though there is an adult pool, it is right with the smoking area and at the end of the ship and did not have the entertainment we enjoyed at the main pool so we never went back to the adult area. We never felt overcrowded and usually could find seats nearby the pool. We always found loungers somewhere and were quite happy with both the bar service and the music. We also enjoyed the little cabanas on deck 12 that overlooked the ocean and had two loungers. Many times we’d go up there in the evening and star gaze and relax. Staff: we found the restaurant staff and the bar staff to be awesome. They were friendly, helpful and did not skimp on alcohol. We had the drink package and they were always happy to refill us, in fact the bar staff would remember us and ask if we wanted our usual drinks. We really enjoyed talking to them and got to know quite a few of them at the pool bar and the staff in Skyline. All of them quite efficient and personable. Our cabin steward was wonderful, he ran over to speak with us day 1, asked if we had any requests, then proceeded to keep our cabin clean and tidy without ever being in the way. He was very respectful and always smiled and said hello. We would turn our message to “make up cabin” when we left and it was clean when we returned. The one thing we noticed was even though the regular staff was fun and friendly, most of the officers wouldn’t even nod or say hello. We actually spoke to only two of them although we would see them in the halls and walking through the areas, they would avoid eye contact and look away which we found strange, the two we met actually would seek us out (one was the head of beverages) and one was the head of Skyline) and both of them would go out of their way to talk with us and chat for quite a while. I wish more officers would have done this as we enjoyed their stories and their conversations. A smile and nod go a long way to making you feel more comfortable. Our last day we were encouraged to go downstairs and collect what tag corresponded to what time we wanted to disembark, 9am was the latest. We had transfers directly to the airport and picked the 9am slot. There were two lines to disembark and even though they were quite long, it didn’t take more then 15 mins to disembark, we then grabbed our bags and walked to our waiting transfer. We were at the airport about half hour later. It was all very easy and civilized. To recap our cruise, we enjoyed ourselves, were able to relax and never felt crowded in any area. We would go back in POA in a minute and hope NCL takes the time to get it freshened up so we can enjoy our 40th on her!! Read Less
9 Helpful Votes
Sail Date: June 2019
This was our first time to the Hawaiian islands and 3rd cruise overall. First time with Norwegian. The destination is amazing, all the islands have their own unique characteristics. You leave port in Oahu around 7:00 pm. You are able ... Read More
This was our first time to the Hawaiian islands and 3rd cruise overall. First time with Norwegian. The destination is amazing, all the islands have their own unique characteristics. You leave port in Oahu around 7:00 pm. You are able to board the ship early in the day, so bring a bathing suit and/or change of clothes to enjoy the ship until your cabin is ready. Our cabin was ready around 2:30, but the luggage was trailing a couple of hours,. Since the destination is so amazing, the ship (as compared to others) may not be as great as some would hope. We had no problems with the ship. Super clean. Always someone cleaning or painting somewhere, but not disruptive. A lot of sitting areas, restaurants,bars and shops. Our balcony cabin was doable for 2 people. Well maintained and very clean. Our steward Randy was very attentive and cleaned twice per day, Mini bar was helpful in that we used it to store drinks for the evening. (The mini bar contents are not included with any package). Security safe provided in Cabin. Hair dryer / shampoo / body wash provided. Dining was just average for us. Applebee's/ Denny's may be a good comparison. A few main restaurants and large/small buffets. Several "specialty" options for an extra charge. We did not try those. A lot of live entertainment on the pool deck and in the bars. Some shows each night, comedy / broadway type. We did not go to any. Clubs/activities for both teens and younger children.Video arcade at $1.65 per game. There is a Hawaiian liaison on board to give you some info each day which was helpful. Book early for your excursions, but consider doing it outside of the cruise. Better options on trip adviser that were not offered thru the cruise..less expensive as well. The guides are familiar with the cruise itinerary and will plan around the timing. Rental cars ARE NOT allowed to be overnight at the ports. We spent a lot of time going back and forth to various airports for rentals. Found out too late that Enterprise has an agreement with a hotel for overnight parking...$20 per night, but it would have saved a taxi/uber to the airport and a lot of time. Check with your rental company if you choose to rent a car. Bring a small collapsible cooler if able. You can bring food/snacks from the ship for your time off the ship. We spent A LOT of money on lunches and drinks at the different ports. Kauai - Back County Tubing adventure was something I wish we could have done. Found on trip adviser but fully booked 2 months in advance. Shaka Guide is a self guided tour app you can download for minimal price. Download it while you have wifi, it works offline via GPS locator. It was awesome and we used it for the "road to Hana" and Volcanoes National Park. Would highly recommend that! Passport for Pearl Harbor was great. We bought that online and did on our own, you really need a full day to see all the sights. It's tempting, but dont take any black sand or Lava rocks. Illegal and possibly bad luck......why chance it! Disembarking was a breeze. Off the ship and had our luggage by 8:15 am. You choose when you want to leave. Overall a great way to see the islands!!! Read Less
6 Helpful Votes
Sail Date: June 2019
I joined Norweigan cruise 7 night Hawaii Islands. I joined single and I paid good amount of money. But I don't think it worths the money I paid. The good things first Hawaii is great. Bad things, everything except food is ... Read More
I joined Norweigan cruise 7 night Hawaii Islands. I joined single and I paid good amount of money. But I don't think it worths the money I paid. The good things first Hawaii is great. Bad things, everything except food is payable. I have to pay 9.98 if I want to watch a movie in the tv in my room. I don't even listen the music. There isn't much thing to do in the ship. The entertainment is very poor. Before I joined two cruises with Princess and they were much more better than Norweigan. The food was better, the entertainment were far more better. Also Princess gives you beach tote, so if you foreget to bring your beach tote you can use it. But Norweigan didn't give anything. I could watch tv free in Princess but I have to pay in Norweigan. Princess cruises had big screen top of the cruise, so you could watch film or any sports activity there, Norweigan doesn't have screen on the top of the ship. The food area in Princess were bigger than Norweigan. Here is a little bit narrow, because of that there is a chaos in breakfast lunch and dinner time in self service area. The one other small thing, in Princess the staff left chocolate on your bed after clean the room. There isn't anything like in Norweigan cruise Read Less
5 Helpful Votes
Sail Date: June 2019
This is our third cruise in three consecutive years with NCL The first two cruises was awesome with not one thing to complain about. A Baltic cruise and second the Alaskan Cruise My dissatisfaction with this cruise started with the ... Read More
This is our third cruise in three consecutive years with NCL The first two cruises was awesome with not one thing to complain about. A Baltic cruise and second the Alaskan Cruise My dissatisfaction with this cruise started with the room was not very clean. A room that is supposed to be cleaned twice a day is disappointing. There was dust several places. The bathroom floor has dirt on the side molding. The food is awful. My first day I sat in the restaurant for over 1/2 an hour waiting for my main course. I finally got up and left. At breakfast I got my food and nowhere to sit, I counted 10 tables that folks finished eating and the dishes were still waiting to be picked up. A supervisor finally came over and looked at the schedule from his pocket. He went over to the girl at the fruit table and asked key to clear the tables. This took several minutes as she worked very slow. My breakfast was so cold I only eat half of it. I spent over $8K for this trip and is very disappointed with the services. I hope NCL look into this, several people I spoke with commented on the same things. They all said the same thing about the service. I went on a tour this morning, came back for lunch and my room was never cleaned. On the afternoon tour all the folks said there room was not cleaned either. I have several specialty dining. I hope the service is much better. I looked forward so much to have s wonderful time with my wife and so far it’s very disappointing. Read Less
1 Helpful Vote
Sail Date: June 2019
This was supposed to be a dream trip for our family of 7.I went all out! Balcony rooms for everyone, beverage pkgs (they tax every drink but don’t tell you this!), specialty dining, etc. First day there was water in our hall, not in our ... Read More
This was supposed to be a dream trip for our family of 7.I went all out! Balcony rooms for everyone, beverage pkgs (they tax every drink but don’t tell you this!), specialty dining, etc. First day there was water in our hall, not in our room, but I walked to our room and our door was wide open with all our stuff to see. The lady was rude. Second, I was napping and someone knocked on our door and I told them I was in the room, suddenly a strange guy opens our door and said he needed to do maintenance on our balcony! He said he’d come back later. I’ve never been on a ship where so many strangers can enter your room! Also, they were doing constant painting, oiling, pulling up carpet, etc during the cruise.I wish we had gone to Alaska instead! Staff unfriendly. Also, you do not spend a full two days on each island. One day on Maui and then the second day you have to be on board by 2 pm. Big Island one day in Hilo, back on ship by 3, go to Kona overnight, have to be back on ship by 2:30, go to Kauai one day there, second day back on ship by 2 pm. It’s very deceiving. Oh, and get Uber, Lyft or a taxi to take you places. Fraction of the cost! Pearl Harbor is FREE to the first 1300 people! The cruise ship will charge you per person! Not impressed for the $25,000!!!! Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.5
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 5.0 4.0
Enrichment 4.0 3.5
Service 5.0 3.8
Value For Money 4.0 3.5
Rates 3.0 3.7

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