Sail Date: June 2018
First off, the staff was great. Everyone I met was fantastic. That was the best thing going for Norwegian. However, the food was most disappointing. Food items such as the corn on the cob was chewy, fish / meats were over cooked, ... Read More
First off, the staff was great. Everyone I met was fantastic. That was the best thing going for Norwegian. However, the food was most disappointing. Food items such as the corn on the cob was chewy, fish / meats were over cooked, potatoes were dry & even deserts were unbearably sweet. I also didn't like that a lot of the places were a separate charge. I came on a cruise to not worry about charges not take on more. It's really annoying to have to ask if everything is charged. Also, I have been on Carnival & Royal Carribean (RC) so I was comparing Norwegian to them. Carnival is a cheap cruise so you get what you pay for but I thought their ship had much more livelier parties and events. It seems the events only catered to a small group (10 people or less) while the rest of the group just watched = not engaging. RC's food was the best. I had breakfast, lunch, & dinner and was completely satisfied every meal. The staff were friendly and we had the same people so they knew us well. I appreciate the flexibility of going to dinner at any time but there is no connection with the waitstaff. That equates to better service for the guests and better tips for the staff. Also, the ship didn't have as many ammenties as RC. I remember 2 large pools onboard so if one was packed then we can go to the other. Housekeeping staff needs work. I never saw my staff and they would clean at weird times and I only got 2 towel animals out of 7 days. I don't really care about the animals but if you are going to do it, do it right. There were some events but not as many as I would have liked. The shows were good but need more of them. Overall, I wasn't too impressed with the Pride of America. I really enjoyed Hawaii but if I could do the same cruise, I would probably do it with another cruise-liner. MVP Staff: Andre (event staff), Chelsea (butler), Roberto (Skyline Restaurant) & amazing African-American dancer with fade haircut Read Less
Sail Date: June 2018
This was a great way to see the Hawaiian Islands with a great itinerary but if you have cruised on other cruise lines you will likely be disappointed in the quality of the service and the quality of the food. While we experienced several ... Read More
This was a great way to see the Hawaiian Islands with a great itinerary but if you have cruised on other cruise lines you will likely be disappointed in the quality of the service and the quality of the food. While we experienced several very good staff members the quality of the service overall is well below what you would expect compared to many other cruise lines. Food quality was eatable but nothing to write home about and the Freestyle dining while it sounds great is inefficient since they are trying to do everything all at the same time. The excursions were good but overpriced. The embarkation and disembarkation processes at the beginning and end of the cruise were good but at ports the disembarkation process was very inefficient. The ship was nice but difficult for those with mobility issues with narrow corridors and the staff kept leaving things sticking out into the corridors so we had trouble negotiating with a wheel chair. Not the quality of other cruises we have been on but it is Hawaii and they are the only cruise line that does this so make sure to get a good deal on you fare and lower your expectations and have a great time. Read Less
Sail Date: June 2018
Like many, I read many reviews before and after choosing to book this ship. As a result, I had some reservations that this would offer little more than a moving hotel for our tour of the Hawaiian islands. Therefore, I sent my ... Read More
Like many, I read many reviews before and after choosing to book this ship. As a result, I had some reservations that this would offer little more than a moving hotel for our tour of the Hawaiian islands. Therefore, I sent my family’s expectations accordingly. Wow, was I wrong! Having sailed on four previous cruises (with 4 different cruise lines - one of which was Norwegian), I have a experiences to compare and can honestly say this was the best cruise we’ve had! We booked a family suite this trip. The staff were exceptional. I recognize some of this comes with the suite service, but the main dining rooms, bars, and guest services were all great too! If the four cruise lines we’ve sailed, the Norwegian staff have consistently been the best! The ship is older than any other we’ve sailed, but it is kept clean and any problems are quickly addressed. The renovations a few years ago were well done. Our family suite was large and modern and easily fit our family of four (with 2 teenagers). The cruise staff modified the itinerary to give us an opportunity to sail safely past the live lava flow on the big island at sunset. It was an unforgetable experience and pleasant surprise we learned about upon embarking! Great itinerary, great service, and comfortable accommodations! I highly recommend! Read Less
4 Helpful Votes
Sail Date: June 2018
Here are my notes from my recent Hawaii Cruise on NCL’s Pride of America (POA) ship. Before I begin, I was traveling with 3 other adults and three children ages 4, 8, & 10, so our cruise was really for the kids and we decided to ... Read More
Here are my notes from my recent Hawaii Cruise on NCL’s Pride of America (POA) ship. Before I begin, I was traveling with 3 other adults and three children ages 4, 8, & 10, so our cruise was really for the kids and we decided to forgo the entertainment portion. Day 1, Honolulu, Oahu: Our documents said to meet at “cruise dock”. Should have more accurately said Pier 2 Cruise Terminal. We arrived at 2:30pm and in-processing was organized and quick. Step 1: drop baggage off with room tag to scanners on the right side of the building, next to the restrooms. Step 2: Complete health questionnaire. Step 3: Show picture ID at security gate. Step 4: Have carry-on bags scanned and go through body scanner. Step 5: Line up in the many queues to submit health questionnaire, take photo, give credit care information, and receive room key (you can opt not to give a credit card but if the room is under your name, you will be reminder to provide one to pay the daily $15.12 service fee). Step 6: Optional picture with hula dancers. Step 7: Take escalators to the gang plank to enter ship’s Deck 5. Step 8: Insert room key to board ship. Step 9: Listen to hear if the rooms are ready on your deck, Deck 7 was the last to be ready at about 4:00pm. So, we waited Deck 11, Aloha Café, to munch on the buffet, pot roast short ribs were fork tender, Yum! Entering our room, TV was turned on to Channel 24 explaining the upcoming drill at 4:45pm. If you want to listen to announcements broadcast in the hallway, tune to Channel 23. This drill was different from previous cruises I’ve been on, in that, you didn’t have to bring your life jacket with you, you’ll instead get a demo. Day 2 & 3, Kahului, Maui: Breakfast was a zoo, but the kids love that they could choose whatever they wanted to eat. I liked the buffet format where there are many stations, some duplicated, so there isn’t a line like most cruises. As your disembarked, you’ll see taxis and shuttles to excursions or rent-a-cars. (I didn’t pay attention to see if there were any free shuttles to any of the local malls.) There is the Maui Mall that is 7 minutes from the ship. The path winds it’s way through the harbor and exits between two intersections with stop lights. Do not jaywalk, there are at least 5 signs on the path that say “$130 fine for jaywalking”. I rented a car for the two days in Maui. So, the next question is what to do with the car over night? Option one was to leave it at the Maui Mall and walk back to the ship or leave the car in the airport parking lot for $15 after 6 hours and catch the shuttle to the ship. We chose option two for safety reasons. Have your ship ID and picture ID ready to enter the harbor. I think Maui had the strictest security, felt like they were on high alert, better safe than sorry. Points of interest: Halaeakala, Costco, Krispy Kream, Sam Sato (though their noodles are on the thicker side and could have use more bean sprouts), and Paa beach park. Paa is less than 10 minutes drive from ship. We stopped just before the park and were mesmerized by the kiteboarders who were lifted into the air 40 feet and gliding 50 yards or so. Forgot about going to the beach park and swim what looked like a protected cove with sandy beach. Day 4, Hilo, Big Island: At the dock, there were free shuttles to the Hilo Farmer’s Market and K-Mart. If you wanted to stay in Hilo, the Farmer’s Market shuttle was all you needed. Bought lychee at the Market $4/lb. Two Ladies Kitchen was closed for their grandfather’s passing and Low International was out of rainbow bread. KTA grocery store has some local favorites. We rented a car to see Akaka Falls, be warned there are only 10 regular and 2 handicap parking spaces. Most cars park outside either because the parking lot was full or to avoid the $5 parking fee, for kamaainas, it’s free. Take the suggested longer way to see all 3 waterfalls. We also visited Big Island Candies, lots of samples, my favorite ika with milk chocolate. Leaving Hilo harbor, we headed south to view the lava flow. This was the highlight of the trip, a once in a life time event, why NCL decided to temporarily discontinue sailing to Hilo and Kailua-Kona is beyond me. The sight was incredible, magnificent, and spectacular. My heart goes out to the residents who lost their homes and livelihood. About 7:00 pm you could see the fountaining fissure, up to 300 feet. We were probably 10 miles from shore, couldn’t really tell in the night darkness. You then see the flow heading to sea and then then the orange/red glow of the lava falling into the sea with the glow reflecting off the clouds above. What was amazing is the lava flow fanned out and I could see the little fires about a mile on either side of the main flow dropping into the ocean. We were told the lava is now one and half miles further out to sea than the original shoreline! Then the ship reversed course and headed back towards Hilo, then rounded the northern tip of the Big Island and then south to Kailua-Kona. Day 5, Kailua Kona, Big Island: Needed to disembark using tenders (life boats). What a zoo! Passengers were requested to selected times to disembark and were given numbered tags. Unfortunately, they got behind, and passengers began waiting on the stairs up to the Deck 5 to exit the ship on the Deck 3. This caused passengers whose number had been called to force their way to the Deck 3. Anyway, plan for delays. There was a free shuttle to Target, no rent-a-car shuttles, but many tours available, e.g., glass bottom boat, submarine ride, etc. We arrived at the dock and there is a small sandy beach on the right and a larger sandy beach on the left in front of the King Kam hotel. At the larger beach you can rent an umbrella, kayak, paddle board, etc. Kids had a great time laying in the water and building castles. There is a good Ululani shave ice place under the hotel, they also serve macadamia nut ice cream. Up the road, less than 10-minute walk is the Big Island Grill, order their Teriyaki Beef plate, medium rare, very yummy. But the deal of the day was at ABC Store, near the shave ice place, 32 oz fountain drink for $1.19 (smaller 22 oz for $1.09). ABC Store was busy, their president Kosasa must be happy. Headed back to ship at 2:30, the line was almost as long as the dock. Tenders came rushing from the ship. But when we get to the ship and dock, another tender is off loading, but we must wait in our tender oven. There are two stairways to enter the ship, one for each tender. The last passenger from the other tender is wheelchair bound and amazingly she climbs up the stairs backwards with her arms. We begin to leave the tender and we can hear the following, rather humorous but short, conversation between the Command Center (CC) and the tender captains: CC says, “You can unload both tenders at the same time.” Captain replies, “Had passenger needing special attention.” CC states, “Yes, we can see that!” Note that on the Deck 3 there are only two elevators, so passengers who could, walked to the Deck 4 where there are 4 elevators. Day 6, Lihue, Kauai: Free shuttle to K-Mart in the Kauai Kukui Grove Center mall, including Costco. Rented car from Enterprise Rent-a-Car in the Kauai Marriott Hotel, less than 10-minute walk from ship, up the street. Do not cross the narrow bridge like I did, cut through the garment factory/store, and Marriott is about 30 years across the beach volleyball courts. If you have a chance, talk to “Sam”. She went out of her way to make sure we were happy with our rental car. Took the kids on a Lijhue Plantation Railway train ride. Highlight was feeding the boars, goats, and donkey. Speaking of kids, NCL has a great program called Splash Academy for entertaining kids. They have so many things for the kids to do, our kids literally begged to go back. Day 7, Kauai Na Pali Coast: In the afternoon, sailed pass the Na Pali coast, just gorgeous and wonderful and informative narration. We then turned around and headed towards Oahu. Day 8, Honolulu, Oahu: No problems. We disembarked early at 8:00am. We were requested to be out of our rooms by 9:00 am and I believe this is also the time Aloha Café buffet closes. One last thing, for the most part, we were able to text on board using the free NCL wi-fi. However, there were times when it didn’t work. Suggest using the black phones to call your friend’s room. When near land or in port, your cell phone will pick up 4G and you can use as hotspot for iPad or computers. What was interesting for me is I created a hotspot that was connected from the time we left Kauai till about 8:45 pm, before the connection became spotty. But this was enough time for me to contact my ride in Honolulu. Overall the highlights were: The Big Island’s lava flow at night, Kauai’s Na Pali coast, NCL’s Splash Academy, seeing the neighbor islands without unpacking, buffet stations our kids loved, the friendly NCL staff, people at Honolulu directing us lost passengers to the right exit, etc. Read Less
Sail Date: June 2018
The only reason my mom & I booked with NCL PoA is beacause Princess cruise line did not offer the fly to Hawaii-cruise the islands for 7 day trip. The Hawaiian cruise offered by NCL did not meet my expectations. The food offered on the ... Read More
The only reason my mom & I booked with NCL PoA is beacause Princess cruise line did not offer the fly to Hawaii-cruise the islands for 7 day trip. The Hawaiian cruise offered by NCL did not meet my expectations. The food offered on the ship was not up to what I am used cruising on Princess Cruise Lines. Food offered was very repetitive. We did not eat at the for charge restaurants as everything was charged ala cart. On Princess, we were charged one flat fee for our entire dinner. I didn’t like the kitchen staff constantly going past our table in the Aloha cafe with carts of food and dirty dishes. Our balcony cabin was smaller than we are accustomed to, beds were comfy though. Our cabins area of the ship had a clog in the plumbing, so no toilet for 3/4 of a day. The entertainment on the ship was good, the comedian being excellent, magician being not so good. Embarkation and disembarkation went smoothly. We were not allowed in our cabin for quite some time after boarding. When we finally got to go to our cabin, the luggage was still lined up in the hallway. We grabbed ours and took it to our cabin. I had heard from other cruise passengers that it had taken a long time for luggage to get to the cabins. I had won a gift certificate to be used at the Spa. Apparently, the certificate was for certain services at the Spa, the staff did not bother to let me know at the time I booked my services that what I was booking was not part of the certificate. I even had receipts with the beginning amount and the ending balances after services I used were subtracted. The manager of the spa left a voicemail on our cabin phone Friday night, I received the message at 10:30 PM. She stated on her voicemail, beacause I had booked services not covered by my services, my on board account would be charged for the services I used. She found no fault in her staff not letting me know the services I booked were not covered by the certificate. The staff was clearly uneducated on what services are covered by certificates. That is not my fault. After calling guest services, who were very helpful, the charges were removed. This whole episode took me until midnight to get resolved. Not how I wanted to spend my last few hours before disembarkation at 8 AM Saturday morning. Our excursions were great. Our favorites were the Road to Hana Deluxe tour and our Parasailing excursion in Kona. We did cruise past the volcano was which was a great experience. Read Less
Sail Date: June 2018
I had taken this cruise before, ten years ago, and it was wonderful. American Airlines caused us to not land in Honolulu until 6:15 p.m. We had time to make it to the pier by 7:00, but the ship sent a rep from a tour company to console us ... Read More
I had taken this cruise before, ten years ago, and it was wonderful. American Airlines caused us to not land in Honolulu until 6:15 p.m. We had time to make it to the pier by 7:00, but the ship sent a rep from a tour company to console us (and others) rather than taking us to the pier. We found out later from another cruiser that the ship actually left port early and was already gone by 6:15. They left early with full knowledge that we and others were going to be cutting it close because we (and others) called and notified them 8 hours in advance. American Airlines provided us with a hotel room in Honolulu and flew us to Maui the next morning at 5 a.m. where we had to wait for two hours because the cruise port wasn't open yet. When we finally arrived at the ship, nobody apologized. Nobody even acknowledged our ordeal. Nor did they offer anything in the way of recompense (onboard credit, a dinner in one of their restaurants, free alcohol, etc.) When we got to our room, we looked at our shore excursion envelope and found that 3 of the excursions we had booked would not accommodate for our walkers...even though this stipulation wasn't mentioned in any of the descriptions on the NCL website...which we had read carefully and never would have booked if they had said this. Why would people with walkers book excursions that state in writing that they will not accommodate walkers? And, rather than apologizing for our continued disappointment, the shore excursion agent on ship claimed that the website did say this, basically accusing us both of lying. She claimed that it states that all excursions above activity level one said this. But, they didn't. They said that it may require significant walking with steps and uneven terrain, which I can handle with my all terrain walker. She did manage to get us on two of the excursions by "calling in favors". But, we had to change the others at more expense. She claimed that this rule was because of liability. But, we realized that it was actually a space issue. All of the excursions that utilize large busses with storage compartments will accommodate walkers. The excursions that utilize small vans that have no storage refuse to accommodate walkers. So, at the end of the day, it was about profit...about packing as many bodies as possible onto those vehicles. The Aloha Buffet was a nightmare for both of us. It was crowded and unorganized which is to be expected, but made worse because there was no designated area for disabled persons with space to park walkers and wheelchairs. Rather, there were "disabled only" tables scattered around close to the walkways. We actually had an employee come and tell us that we would have to move our walkers out of the walkway. Where did he expect us to put them? Plus, there were no employees walking around to go get things for people or refill drinks, etc. which is common on other cruise lines. I actually saw one older lady with a cain fall down because there was water on the floor. My co-traveler is allergic to onions. There was no information at the buffet about what ingredients each dish contained. When she got tired of eating hot dogs, hamburgers, and making her own "onion free" sandwiches out of whatever she could find, we ultimately gave up and started going to the dining room whenever it was available (but it often didn't open early enough for breakfast before our excursions). And, the waiters in the dining room didn't know which options were onion free. Rather, they had one "allergy" waiter who covered both dining rooms to help those with allergies make the right choices. He, of course, couldn't do it well because he was only one human being trying to service two large dining rooms. Every evening, we would try to use the hot tubs after returning from our excursions. Around 6:00 pm, employees would start stacking up the chairs and closing down the poolside bars. When I asked about this, the staff member with insignia said that they had to do that in order to sanitize the deck, which was required by law. When I pressed about why this was being done so early, she admitted that it had to be done while the swing shift employees were still on duty; basically because they didn't have a night shift crew anymore. So, we were being denied use of the pool deck because NCL didn't want to pay late night workers to clean it after cruisers were asleep. Also, hot tubs are supposed to be "hot" by definition. We only encountered one that was actually hot one time during our cruise. And, cruisers didn't have access to the temperature controls. I brought this to the staff's attention twice but nothing was ever done. It's the same old corporate greed that I see everywhere. They're all laying off workers and pretending that they can provide the same service with fewer workers who are being paid poverty wages. It was obvious that, at some point, NCL made the decision to sacrifice service for the sake of profits...and it shows. I would not recommend this cruise to anyone over the age of 60, anyone with mobility issues, or anyone with food allergies. If you have no health issues and don't really care about service, then NCL is the cruise line for you. Several days after we returned home, I checked my credit card online and found that NCL had refunded about 2 grand from my card, which I appreciate. But, it would have been nice if they had indicated that they were going to do this. Perhaps, I could have enjoyed the cruise better if I had known that some money was going to be refunded to make up for being left behind. My attitude would have been much more positive if, when we finally made it to the ship in Maui, someone from NCL had met us outside with a complimentary drink, a bellman to take our luggage into the ship, and an apology. But, it appeared to us that nobody cared at all about our ordeal. Total lack of professionalism. Read Less
3 Helpful Votes
Sail Date: June 2018
We picked this cruise because we have never been to Hawaii and we wanted to see as many islands as we could. My husband doesn't like to fly and the thought of flying and changing hotels every couple days didn't sound appealing. So this ... Read More
We picked this cruise because we have never been to Hawaii and we wanted to see as many islands as we could. My husband doesn't like to fly and the thought of flying and changing hotels every couple days didn't sound appealing. So this cruise fit perfectly. Once to unpack and the same bed for a week. I am not sure why there are so many bad reviews. The ship seemed fine to me. Yes, some of the areas could use some refurbishment. The food wasn't anything spectacular - but I always found something to eat. Yes, the ice makers in the buffet were having some trouble working - one in particular. Yes, the cabin balcony is sort of small. Yes, the cruise is expensive. The staff on the ship was great...we didn't have any problems with staff. They were always nice and helpful. The only real problem I had on the ship is that they charged us for the mini bar drinks (which we had moved to a drawer below the fridge). We put our own drinks in the fridge. I told them at the desk and they were supposed to credit us $32...but it has not happened yet. I'll call them today. Also, we had a fire on the ship the first night - I slept through the alarm. Must not have been a huge deal because we didn't hear anything else about it. They yelled Bravo, bravo, bravo over intercom. I didn't hear it although my sister did in the next room. The power to the ship went out for an hour or so when we were leaving one of the ports. No frozen drinks, no food available, no lights, no pool, etc. We were happy when the blender could blend again. This was a fantastic way to see the 4 major islands. We rented cars and did our own thing on all of the islands. We had no problems with this. We did not do any NCL excursions. We saw so much and loved Hawaii. We stayed in Oahu for 3 nights after the cruise at the Hampton Inn in Kapolei. We had no problems with embarkation or disembarkation. 2 of our party did try to get off the ship early on our last day and the ship was a little late letting them off. (maybe 45 minutes). We were in cabins 10048, 10050 and 10055. Adults had the balcony cabins and the 4 kids shared the inside cabin. This worked really well. Loved having the starboard side cabin to watch the lava. We saw lava in the early morning (5am) on the way into Hilo and then the ship drove by the lava fissure when we left Hilo. We watched the napali coast from the port side deck as it was closest then went down to our cabin to watch as the ship turned around. We were a little further from the coast that way. I loved the balcony cabin. They are all small, and the balcony is small - but it was a treat to be able to sit out and watch things from there. Our balcony cabins were above the lifeboats and unobstructed. All the cabins were forward/starboard. The kids inside cabin was small but they fit fine in it. We ate in the buffet mostly just because it was quick. We ate once in the diner - it was good. We ate twice in the sit down place - not the Liberty (that is for people that dress up) but the other one. It was good also. None of the food was fabulous. Well, maybe the crepes...in the buffet. And the Lava cake in the sit down place - delicious. There was an ice cream station in the buffet also - we ate a lot of ice cream cones. We packed our lunches each day to take with us. This saved us a lot of money in port. Sometimes we would get the sandwiches at the nightly buffet and put them in baggies (we brought them) and store in our fridge. We packed a soft sided cooler for the trip. The buffet gladly filled our cooler with ice each day. Sometimes if we missed the late night buffet we would get bread, ham, cheese at the breakfast buffet and sit at a table and make our sandwiches. We would buy drinks in port for the day. Where ever we were we would have a picnic lunch. We learned that we could take one drink per person back on board the ship - so we always saved at least one to take back on. I have a coke zero problem and the ship has pepsi. We were also able to get beer back on the ship in Hilo and Kona. They do not x-ray there. We just stuffed them down in bags. One or two were taken. One day we got like 6 back on board (we had 8 people). They were not so concerned about cokes and waters... although I don't think you could take a bunch. They just don't want you taking beer/wine, etc on board. We bought 2 buckets of beer while on the ship (6 beers) for about $44 per bucket. We also had a favorite mango strawberry frozen drink on the ship that ended up being about $14. I think the daily special drink was about $10. We did not attend any shows as we stayed on the islands as long as possible - and then were exhausted by the time we ate and got cleaned up each night. The kids did go to a couple lei making parties and loved them. Everyone on the ship was very nice and helpful. My favorite things on the trip: swimming with the turtle at Hilo (Carlsmith beach), sunrise at Haleakala National Park, watching the lava from the ship. Also enjoyed Hanauma Bay (Oahu) and the tubing trip in Kauai. Fabulous vacation. I would love to do the cruise again someday. The sail by NaPali coast was so beautiful too. We were lucky and had a rainbow following - and saw a double rainbow. All 4 kids loved it too (ages 11, 13, 16, 18). We cliff jumped at Waimea Bay (Oahu) and we did a rope swing at Ho'opi' Falls in Kauai. The kids loved the snorkeling also. The teens were not as excited about getting up for the sunrise. The kids (and adults) loved the tubing trip in Kauai also. Read Less
Sail Date: June 2018
The cruise was part of a package offered by NCL. We traveled as a couple. We joined the ship in Honolulu the boarding procedure/cabin allocation was very tedious and long. Once in our cabin was slightly disappointed that there were no tea ... Read More
The cruise was part of a package offered by NCL. We traveled as a couple. We joined the ship in Honolulu the boarding procedure/cabin allocation was very tedious and long. Once in our cabin was slightly disappointed that there were no tea coffee facilities but there was a safe and a fridge. The service of the cabin was excellent it was cleaned every day to a very high standard. We tried three of the specialty restaurants, Cagney's, Jefferson and the Japanese one. All were excellent the service was quick and attentive. The food was very tasty and plenty of it. Found that the food in the skyline was over cooked but the service was still good. The food in the buffet was very good and plenty of diversity. The team member that I encountered at the excursions was not friendly and treated me like I was an idiot when I asked about the volcano and out planned trip on one of the islands. I would take a cruise again but not to Hawaii Read Less
1 Helpful Vote
Sail Date: June 2018
We went into this cruise with moderate expectations but were very pleased with our trip. We sailed passed the volcano at night and had incredible views of the Napoli coast with a double rainbow so close and bright you could almost touch ... Read More
We went into this cruise with moderate expectations but were very pleased with our trip. We sailed passed the volcano at night and had incredible views of the Napoli coast with a double rainbow so close and bright you could almost touch it. The food was overall good although food isn’t that big a deal for us. The entertainment (shows) overall was not that good but again I am there for Hawaii and not the ship entertainment. Ship was clean and staff was friendly. We didn’t do ship sponsored excursions and ventured out on our own and rented car on Maui and Kauai. Did hop on hop off at other ports. Maui was the least cruise friendly and had long walk from the port. We took a cab to National car rental at the airport but had trouble getting a cab or Uber back. Rental car company begrudgingly took us to the port. Embankment and disbarment was smooth and easy because you don’t have to go through customs. It was an expensive cruise but for the amazing things we saw we said it was worth it for a once in a lifetime experience. Read Less
Sail Date: June 2018
I chose Norwegian because other friends of mine took this exact cruise two years before. Plus my Travel Agent highly recommended it. From the moment we came aboard the ship to to the moment of our final moments before disembarking we ... Read More
I chose Norwegian because other friends of mine took this exact cruise two years before. Plus my Travel Agent highly recommended it. From the moment we came aboard the ship to to the moment of our final moments before disembarking we felt special and well taken care of. It was my 50th birthday on the 1st day we set sail. When we arrived in our cabin there were decorations (Balloons, signs) hanging in the room. Plus a very lovely and delicious cake. What a wonderful way to mark my special day. My children enjoyed the buffet on a daily basis. It was so amazing that they remembered my what drinks my children enjoyed and had them ready for them as they approach. True customer service. We also took family photo's on the beach in Maui! Their staff was professional and he took the best pictures in the most beautiful of settings. They were amazing. I would recommend this cruise and can't wait to go again. Read Less
Pride of America Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 5.0 3.5
Entertainment 4.0 3.5
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.9
Family 5.0 3.9
Shore Excursion 5.0 4.0
Enrichment 4.0 3.5
Service 5.0 3.8
Value For Money 4.0 3.6
Rates 3.0 3.7

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