428 Princess Crown Princess Cruise Reviews

We cruised on the Emerald last year, and thoroughly enjoyed it. Additionally, Princess give by far the most generous military on board credit, so they are still (just) my favorite line. The date and itinerary fitted, so what's not ... Read More
We cruised on the Emerald last year, and thoroughly enjoyed it. Additionally, Princess give by far the most generous military on board credit, so they are still (just) my favorite line. The date and itinerary fitted, so what's not to like? Well - we realised that 7 days is too short. Apart from the feeling that it's almost over before we've begun, some elements were missing (the choir, Captain's Q&A, talent contest) which we assume there simply was not the time for. We did have a Q&A with snooker player John Virgo, and while he's no Captain he was an amusing speaker and credit to Princess for this initiative. The real purpose of this review though is to praise a tour operator that we did not actually use! We missed out the port of Stavanger due to a passenger medical emergency. There was some on board grumbling about this, but in the end you have to trust the ship's officers to do what they think is best and be thankful that it's not you and yours. We had booked a Stavanger tour with http://www.rodne.no/en/, for nearly £100, and we thought that was lost because we could not of course give the required 3 days notice for a refund. Imagine my joy then when my post-cruise email enquiry was met with "We will make a refund because of the special circumstances that day" - which should be some comfort for future cruisers who worry about booking third party tours. Thanks Rodne! Aside from that, repeating a cruise with a known line means you know what you get, good and bad - but you don't know whether the experience would have been better on another line. This class of ship is by no means modern or flashy, but Princess do try to accommodate passenger needs and on the whole it was a restful experience. Still - P&O, Cunard, Holland America - we saw you on the way and you were the road not taken. Read Less
Sail Date July 2017
7 day cruise to Norway from Southampton, getting on and off the ship was very good, I also enjoyed the evening shows Magic to Do, the Disco Show, the variety show, Jo Little the comedian, and others too, all most entertaining! My cabin ... Read More
7 day cruise to Norway from Southampton, getting on and off the ship was very good, I also enjoyed the evening shows Magic to Do, the Disco Show, the variety show, Jo Little the comedian, and others too, all most entertaining! My cabin steward was excellent too. Though my cabin was very small, I was the only occupant, so it was fine. I would imagine 2 people staying in the cabin might be VERY uncomfortable! I did enjoy the ports too in Norway very much. This ship holds over 3000 passengers, and during the week of the cruise, most of them wandered around aimlessly in groups unsure of where they were going, seemingly always blocking entrances and exits to everywhere on the ship. I did learn out of the over 3000 passengers onboard, only about 700 were Americans. I discovered rude people with no consideration for others come from all over the world apparently. The ship is HUGE and it is a bit of a challenge figuring out where everything is. I ate dinner every night in the Botticelli Dining room. The menu was very limited, with one page remaining the same, and another page with different items, mostly all unhealthy choices with butter or cream, and rather bland and tasteless at the same time, too. My dining companions were all in agreement on how bland most everything was. There were NO healthy options on the menu, and also oddly, no choice of sides (potato, rice, vegetables, etc.) I wonder if this was to encourage people to pay extra for the specialty dining options. Also, after a waiter took my order one night, someone sat down in the empty seat next to me at the table. When the waiter brought over my food, he placed it in front of the passenger who sat down at the empty seat. Not sure what that was about. The dinner buffet on the Horizon deck was actually so much better-each night was a different theme, (Italian, Asian, Indian, etc) with SO much more variety to chose from, and so much tastier too!. I only know this because almost each night BEFORE dining in the dining room, I'd sample some of the buffet items about an hour before, first on deck well aware that the dining room dinners were VERY unsatisfying. Some of the dessert choices though were not bad, and did find some satisfying desserts. One more issue I feel needs to be mentioned here. One evening was the Captain's get together in the Piazza on one of the formal nights. A waiter came around with small bites to eat. I only spotted ONE waiter among the hundreds of passengers gathering in this area. After I sampled something from his tray, I approached him for more, he rudely told me "no" as others had not had any yet. Was the cost of these items coming out of his pocket? I don't think so. I feel that gathering should have been more prepared with more servers, and his behavior was totally unacceptable AND inappropriate. Probably just the ship cutting costs wherever it can, and overcharging for EVERYTHING on the ship that is NOT included. Read Less
Sail Date July 2017
My husband and I wanted to go to Norway, and the price was affordable for us. The staff was very nice, and courteous. The ship was awful. If I could rate this cruise a 2 1/2, I would. We missed one port due to someone getting ill, but ... Read More
My husband and I wanted to go to Norway, and the price was affordable for us. The staff was very nice, and courteous. The ship was awful. If I could rate this cruise a 2 1/2, I would. We missed one port due to someone getting ill, but that could happen to anyone. Our carpet had stains, the toilet plugged up 3 times, the food bland...In fact the food seemed redundant. At times, the chicken was tough and dry. We may choose another cruise with Princess again in the future, however we are going to explore other options. Embarking was a breeze, disembarking was painless. The cruise was very smooth, and we were informed via Captain, as needed. One of the tender's exhaust fumes was disgusting, not sure if that is why my allergies were ignited or not. I would not go on this ship again, unless issues were addressed. Read Less
Sail Date July 2017
I chose this cruise because of the itinerary. The only good thing about the cruise. Trips off the ship were far too expensive. One trip Princess was charging 149 US Dollars and it was done locally for 52 US Dollars. A rather large profit ... Read More
I chose this cruise because of the itinerary. The only good thing about the cruise. Trips off the ship were far too expensive. One trip Princess was charging 149 US Dollars and it was done locally for 52 US Dollars. A rather large profit for Princess! The times of arrival and departure in port was changed from that on itinerary so lost time in some of the ports. Food in food court on deck 16 was awful. Dining room food was ok. I was expecting better. Service in dining room was a bit haphazard. Entertainment was poor in the theatre. The 3 comedians told the same joke only slightly different which I had heard more than twenty years ago. The rest of the entertainment could have been better. I found the ship overall was a bit dated and in need of refurbishing. Some areas were rather shabby. Leather seating in nightclub very worn. Will use a different cruise line next time I want to cruise. Read Less
Sail Date June 2017
My wife wanted to go to the North Cape. North Cape was excellent as were Trondheim , Flaam and Skoldjen . Less impressed with Tromso (closed on Sundays it seems ) and a random island stop by tender. Bergen visit was extremely curtailed ... Read More
My wife wanted to go to the North Cape. North Cape was excellent as were Trondheim , Flaam and Skoldjen . Less impressed with Tromso (closed on Sundays it seems ) and a random island stop by tender. Bergen visit was extremely curtailed due to cautious captain and a spurious tale about just finding out about the 2017 Round the Island race so can't really comment on that one . Set off for Southampton at speed and then flat slow for a while. Liked the Crown Grill a lot : good man that Borko. Good wine selection . Dining Room was fine for breakfast and dinner . Good wine selection (dinner ). Level 15 buffet always seemed like a scrum for a place to sit . Food quality not so good and lukewarm for the most part. Everything seemed stewed and overcooked to me. Lots of recycling and reappearances . Bread pudding several times on offer and always it seemed at breakfast . Some buyer must have got a good deal on a job lot of asparagus and mushrooms along the way. Shows were mixed in quality but you had to get there 30 minutes in advance to secure a seat which didn't seem appropriate. Lift doors seemed very aggressive but perhaps I'm just slowing with age. Read Less
Sail Date June 2017
Had circled this cruise as a possibility when I rcvd the Princess Cruise atlas. Inquired and told all verandas were sold out and thought price was high. Then in a last minute special e-mail I get from Princess price was lowered and then 1 ... Read More
Had circled this cruise as a possibility when I rcvd the Princess Cruise atlas. Inquired and told all verandas were sold out and thought price was high. Then in a last minute special e-mail I get from Princess price was lowered and then 1 week later lowered again. Bked at a good price a partially obstructed cabin on E deck. Knew the Crown in need of work and since was round trip South Hampton would have lots of Brits on board. Out of +3,000 on board about 2,000 were Brits. Thats why I chuckle on comments about American service etc etc. All the nonproduction shows were British slanted, including both comedians(both awful) and tribute show to Robbie Wms. Cabin same size and lay out of veranda cabin without veranda - bed was not over the window as some outside cabins. Steward was good. I always tell them I want cabin serviced early, ice early evening etc. Give a small tip first day of cruise. Left a note if something was needed and he always responded. A few towels were tattered. We are Elite so bar set up was appreciated( if u do not like one of their choices ask to" trade"for your preference) Laundry ws a treat but took 3 days. Wound up washing denimsand other dark items at the $6 launderette. At one time it was free and then $2, at leastcan use cruise card and not sourge around for change. Food was good, a few were very good. We are NOT buffet persons. Ate 1 bkfst and 1 lunch in Horizon court. Both times barely acceptable. Tried pizza once - terrible!! saucetasted liked our canned tomato sauce - no spices,no garlic. It was served hot. Used roomservice for brkfts when we had early tour - chili one day for lunch - tea and cake 1 aft. Everything came as ordered, presented well and on time. We are Elite and had canapes on formal nights - same thing 3 times and nothing special. Liked Vines and International cafe. Did Tea once, nicely presented, nice variety of food. Have done anytime dining for yrs with Princess. Would go to DaVinci around 7:30 and have no wait for shared table. We ask for table for 6 - met nice passengers that way. Ate at sABATINI'S 2x and Crown Grill 1x. We celebrated husband's birthday and ouranniversary there - children sent on board credit to cover the charge. Wine is way overpriced, that's not new. We did pack 2 special bottles for our celebrations. Thought there should be more entertainment in the piazza - on Mexican cruises therewere jugglars, acrobats etc in the afternoon and evening. Such a beautiful space! Daily activities were lacking - why no destination lectureer on exploring the North Pole,or Vikings? Did not book any shore excursions with Princess - way over priced. Used NSB sight(only take PayPal for payment from USA) to book Flam RR since Flam sightwas sold out. Toured in each port independently - took private tours North Cape andSkjolden. Both ports were highlights.. Ice bar at Honning Svag was a hoot. Used Princess air for the guarantee but insisted on non stop flights I wanted not theconnections they tried to sell. Embarkation was best ever - took later time and justwalked off ship with no lining up et. book Flam RR since Flam sight was sold out. Read Less
Sail Date June 2017
Our first ever cruise with Princess - unfortunately it will probably be the last as a result of our overall impression of this ship and the company. Prior to departure, rumours were circulating on social media that the Crown Princess had ... Read More
Our first ever cruise with Princess - unfortunately it will probably be the last as a result of our overall impression of this ship and the company. Prior to departure, rumours were circulating on social media that the Crown Princess had been over-booked and that some passengers were being offered financial inducements to cancel at the last minute. We were not approached by Princess (or our TA), but it was a foretaste of what was to come - a seriously over-crowded sailing on a large ship, where queues and long waits were an everyday occurrence (and irritation). In the interests of balance there were some good points worthy of note before I come on to the bad points:- GOOD POINTS:- - Comfortable cabin: a good bed, slept well with no disturbance from outside. The aircon in the cabin worked well (though we had to leave on the lowest setting to keep cool enough, as we did not have a balcony). - Cabin steward was a very nice young lady who clearly worked hard and took a close interest in making sure we had everything we needed. - The ports we visited were very good / excellent. Even the weather was reasonable considering the high northerly latitudes reached - only one truly wet day (in Tromso). - The specialty dining options we tried (Crown Grill steakhouse and Sabatini Italian) were a very high standard with delicious food and a much more up-market, relaxed atmosphere than the congested main dining rooms. Unfortunately eating here makes a serious dent in your on-board account ($29 surcharge per person per meal). - The sailing was generally smooth or with only moderate motion (though often quite a lot of vibration) and we did not encounter sea-sickness at any point. BAD POINTS:- - "Anytime Dining" arrangements / organisation very restrictive and inflexible. We pre-booked the Anytime Dining option as our personal preference is to eat on our own not with a group of strangers every night. We'd assumed this would be similar to NCL's "Freestyle Dining" concept, but the problem Princess had was operating both Anytime and Traditional Dining models in parallel - it simply doesn't work when the ship is at full occupancy. Anytime diners were treated as second class citizens and either denied access to the dining rooms at certain times, forced to wait 30-40 minutes, or obliged to share with others (as per Traditional Dining). The only ways round this were to book a table at 08:00 am sharp every morning, or pay extra to eat in one of the specialty restaurants. - Breakfast and lunch options very limited. The only table service option for breakfast or lunch was the Botticelli restaurant (which inexplicably stopped operation at 09:00 - unreasonably early for those looking to catch up on some sleep while on holiday). The other two dining rooms (Da Vinci and Michelangelo) remained closed outside of dinner operating hours. The alternative was the hopelessly overcrowded buffet set-up (Horizon Court / Cafe Caribe) which was straight out of a school / works canteen, with plastic (!) plates and glasses and cheap-looking, lukewarm food. Seating was in high demand and people were forced to share whether they wanted to or not (unless you fancied sitting outside in the cold!) Really unacceptable. - Shore excursion cancellation (Flåm). Most spaces on official shore excursions were sold out on-line months in advance including the one we'd booked on the famous Flåm railway. Luckily we thought, we had a confirmed booking for the first such tour of the day. This entailed a very early start and a considerable wait in the Explorer's lounge while we were repeatedly told to wait while the ship completed docking procedures. We were assured there was no reason to worry as "...Princess had paid for the train and it would not leave without us...". After about an hour, a terse announcement came out over the ships' PA that our excursion was CANCELLED. As all subsequent trains were either fully booked (or would not make it back to the ship in time), we were left with a day in Flåm with virtually nothing to do. The shorex staff and the people at the front desk had no idea how to deal with this and simply refused to take our complaint seriously - they could not care less that this advertised highlight of the trip had been cancelled apparently due to an unexpectedly long passage into the fjord approaching Flåm. The tour was of course refunded but Princess stubbornly refused to offer any OBC or recompense of any kind. Tells me all I need to know about their customer service ethos. - Decor and general ambience. So many of the ship's public areas are dark and frankly rather oppressive - an excess of dark wood paneling, subdued lighting and small windows with heavy curtains which limited the opportunities to see the fabulous scenery, especially at mealtimes. It all looked rather dated to our tastes. We eventually discovered that the Adagio Bar and the Skywalkers lounge up top at the back of the ship were good places to curl up with a book or watch the view, but there is no drinks / snack service here during the day. We were even turfed out of these areas on one afternoon due to someone's unannounced "private party". - Poor at-sea activities and "enrichment" options. We were shocked by how bad the entertainment and activities were during our 4 sea days. The main options were bingo / trivia competitions, and sales promotions for art and back / foot pain treatments. None of which interested us remotely. We were hoodwinked into paying $10 each for a "wine-tasting" session which consisted of six small glasses of inferior, nondescript wine (the sort you can buy at Tesco in the UK for a fiver). This was accompanied by an embarrassingly poor commentary by members of staff who clearly knew very little about these wines or wine in general apart from what was written on their script. There was only one guest speaker in two weeks of cruising - Pete Best (the "fifth Beatle", who was interesting enough), no sign at all of Peter Shilton or the Midsommer Festival mentioned in the original pre-departure blurb from Princess. - Overly "Americanised" service / atmosphere. Despite Southampton being the start and finish of the trip it felt that we were cruising out of a US port. Staff had clearly been trained up for the US market: attempts made to remove dinner plates while we were having a short break from eating ("...you still working on that?"), coffee repeatedly offered at the same time as dessert, port info sheets bearing contact details of the US embassy in Norway (but not equivalent info for UK, Australian, Japanese guests) etc etc. Read Less
Sail Date June 2017
We chose this cruise because of the Itinerary to the Baltics and because Crown Princess was our first cruise ship just after her Launch in 2006. We sailed in Jan 2007. Sadly the Crown has slipped badly. The ship is in desperate need ... Read More
We chose this cruise because of the Itinerary to the Baltics and because Crown Princess was our first cruise ship just after her Launch in 2006. We sailed in Jan 2007. Sadly the Crown has slipped badly. The ship is in desperate need of a major refit and has seemingly hardly been touched since we set sail on her, and what few things have been changed are for the worse. For example our favourite bar - The Wheelhouse Bar has been partly transformed into a so called English Gastro Pub and it is a shambles. They have effectively destroyed the Wheelhouse bar in a quest for more money. The Theatre, Explorers, Club Fusion are all desperately in need of a major makeover. We ate in Bottocelli Dining Room on Fixed dining. Here food was good and well presented, hot and tasty, although service was at times slow owing to an apparent lack of staff with different second waiters being deployed to our table on a regular basis. The Horizon Buffet is to put it mildly a shambles. Cold plastic plates often issued out and at both breakfast and lunch food was often tepid. Even on sea days some server outlets were not open putting pressure on other server points. Entertainment was distinctly average. Only one guest speaker - James Cosmo of Games of Thrones Fame, a comedian, magician, female comedienne - Joe Little who sometimes struggled to keep her audience, a Superb Freddie Mercury Tribute from Steve Larkin, a female singer - Leanne Mitchell - first winner of The Voice and the Theatre Company singers and Dancers who were very good, however remember this was dispersed over 14 days. Other than quizzes it was more or less up to passengers to entertain crew with Karaoke. Bar prices were very high and then to add insult to injury a 15% surcharge was automatically added to all bar purchases. A disgrace. We purchased 2 photographs and were astonished to be charged $50 for 2 medium sixed portraits. We only did one ship tour - 2 days in St Petersburg. The tour was excellent but heavy going with lots of Churches, Museums, Palaces visited. On more than one occasion the port adviser gave out misleading and in fact incorrect information, presumably to get more people on ships tours. This was Gdynia for Gdansk. She stated that their were few taxis, no shuttle bus and no hop on hop off bus and also intimated that Gdynia was a boring town with little to recommend, We exited the port on foot to be met by a barrage of taxi drivers, Hop on bus Ticket Sellers and a Shuttle Bus service to town. We decided to walk into town which we accomplished in 30 minutes to be met by a delightfully pretty promenade with old ship including a Navy Destroyer, Spanish Type Galleon as well as other pleasure boats, a parade of Souvenir shops, a delightful beach, Big Wheel, an Aquarium as well as bars, cafeterias, restaurants and a host of shops. To sum up - a good cruise and a good ship that needs a lot of TLC and money to bring it back to her best - seats are in many areas dirty and worn. Read Less
Sail Date June 2017
This is our 3rd cruise with princess and was not up to the standard we are used to, ship is very tired looking and tatty in places. Our adapted Cabin had quite a few niggles with it, patio door windows were absolutely filthy, the chest of ... Read More
This is our 3rd cruise with princess and was not up to the standard we are used to, ship is very tired looking and tatty in places. Our adapted Cabin had quite a few niggles with it, patio door windows were absolutely filthy, the chest of draws had all odd knobs as handles and some draws were almost impossible to open, the balcony was covered in paint splashes and the blue plastic floor was sticking up in places. The Staff were extremely friendly and helpfull, plenty of room to move around all areas with my electric scooter, but had to be carefull with the lift doors as they shut very quickly catching many passengers out. The Entertainment was hit and miss some very good others below average. Hozion court buffet was the biggest let down the food was not paticulaly hot and by the time you had chosen all and return to the tables is warm maybe Luke warm at best.Desserts were the same most days occasionally a fruit crumble appeared but that ran out quite quickly and was replaced by bread pudding every time. Room service was fairly good when they managed to get the order right. Ports of call were very efficient but the chose of accessible travel options offered on the advertised princess excursions were very very poor. However princess cruises managed to meet our needs with alternative vehicles . Crown princess is in need of a upgrade refit . We have booked another cruise on the Sapphire Princess as we enjoy the freedom the ships give to the disabled,fingers crossed it is in better condition. Read Less
Sail Date June 2017
We chose this cruise for its itenerary, which was perfect for us. We spent three days in London before embarking at Southampton; London was wonderful, and the food was excellent wherever we went. We used Smith's for Airports to travel ... Read More
We chose this cruise for its itenerary, which was perfect for us. We spent three days in London before embarking at Southampton; London was wonderful, and the food was excellent wherever we went. We used Smith's for Airports to travel from London to Southampton, and it was the best choice we could have made. Embarkation was easy, since we were in a mini-suite. For others, the lines were very long. Our cabin was very nice; we have sailed on Princess before and knew what to expect. However, there was a gooey smudge on the inside of our sliders when we embarked; it was never cleaned during our 14-day cruise. Food: main dining room was quite good, the horizon court buffet was awful, the Crab Shack (extra) was delicious, and Sabatini's (extra) was also delicious. We never tried the steak restaurant, and it looked empty most every night. Coffee: dreadful at the buffet, good (decaf) in the main dining room. If you want good coffee, get the coffee card and buy a decent cup. Pizza was just so-so. Activities were ok; nothing special. The entertainment was good, but the theater is too small; many nights we could not even get in. We took Hop-Off, Hop-On buses whenever we could; in most cases, you could just line up outside and charge it to your cruise card. Of course, in St. Petersburg, you MUST be on a cruise excursion (or other pre-booked excursion) to get off the ship and through customs. You cannot just go ashore alone without a visa, which you must have booked separately and well in advance. One huge complaint: before going to Gdansk, Poland, at the pre-event presentation, we were told that ground transportation was NOT good. It was 2 miles to the train station, and we were led to believe we would have to walk there to get a train or cabs, as Loie (the woman speaking) said cabs were very scarce at the port. So, many of us ran to book excursions through Princess, thinking we would not be able to get to Gdansk any other way. Well, lo and behold, there was a FREE SHUTTLE from the ship to the trains. Plus, there were many cabs available. Many of us were rankled; we were sold a bill of goods so that Princess could book excursions. I have to sadly agree with many others that Princess has really lowered its standards and value. Read Less
Sail Date June 2017
Was in London for another event so decided to take this short cruise. Started out badly - delayed departure - 10.30 pm from Southampton. When arrived even later than promised in Zeebruge, we had to line up for 2 hours for customs & ... Read More
Was in London for another event so decided to take this short cruise. Started out badly - delayed departure - 10.30 pm from Southampton. When arrived even later than promised in Zeebruge, we had to line up for 2 hours for customs & immigration. At 3.45pm exiting now too late for Bruges. Helsingborg cancelled due to "high seas" and bad for tender. Then had to line up for one hour for Norway - in meantime Captain was waxing poetic about the great views as we sailed out of Copenhagen - which we could not enjoy since we were all lined up !! Captain was advertised as being Welsh by Princess - he likely thought he was Dylan Thomas - but to me was more like Richard Burton the morning after. A total disaster from start to finish. A long way to travel to be treated like Princess does not care. Read Less
Sail Date May 2017
Cruise on Crown Princess 27th May, 2017 to 3rd June, 2017 We have sailed with Princess some years ago and decided to give them another go. We arrived at Southampton terminal around 1130am and because we were Elite we were checked in ... Read More
Cruise on Crown Princess 27th May, 2017 to 3rd June, 2017 We have sailed with Princess some years ago and decided to give them another go. We arrived at Southampton terminal around 1130am and because we were Elite we were checked in straight away. We were then shown to a separate area and tea coffee and nibbles were offered. We then boarded around 12 noon and our staterooms were already, we went up to the Horizon Court for lunch and when we returned our luggage was already by our stateroom door. The itinerary was Southampton, Zeebrugge, Copenhagen, Helsingborg, Oslo, Southampton. Total distance sailed of 1815 nautical miles. We did not manage to get into Helsingborg due to very high winds. Due to IT problems we could not sail at 4pm but managed to get everything sorted by 1030pm only to sail from Southampton and then return for a medical emergency. We made it to Zeebrugge very late the following day. The good points of this cruise were the crew, they were all very professional and they could not do enough for you. Our cabin steward Klaydon was excellent and kept our cabin up to the standard we had enjoyed on other cruises. The condition of the ship, in our opinion was good, we did not see, like others have said, frayed carpets or stained chairs. There seems to be a lot of new carpets in stairwells and corridors. Our stateroom, we were told by our Seward, was due to be refurbished on the next batch, others had already been done. For a ship 11 years old we felt that it was in very good condition. The production shows we enjoyed, the only one we were disappointed in was the new show Magic To Do, which we thought went on a bit and got rather boring towards the end. Children’s facilities were very good and kept them entertained on sea days and at other times, considering there was about 600 children on board they were mostly very well behaved. Sabatini’s was excellent, food was hot, for the first time this cruise, and the wait staff were very efficient and could not do enough for you, well worth the extra 29 dollars per head. Crown Grill was a different matter, the food was good, but the waiter we had needed more training, and customer service, he managed to get our order wrong and could not even get the wine right. He took forever to serve us and in the end we left before desert as we had been in there more 2 and a half hours. My main adverse comments must be about the food, in all venues, apart from Sabatini’s. Food was never hot and served either warm or sometimes cold, even after asking for it to hot. I do realise that they have to serve a lot of people but something should be done to serve food at a correct temperature. The Horizon Buffet was very basic, and on sea days, when all passengers were on board, they only had either one side open or closed the Cafe Caribe, this meant long queues to get food and long walks to take it to your tables, something management should look at. At no point during the cruise was the dining room open for lunch, a great mistake. We felt that Princess had cut too many corners, especially the food budget, who ever thought that at the Captains Gala Dinner, that a Beef Burger would be on the menu!! Drinks were a little pricey and when you added the 15% gratuity were a lot dearer than other lines. Crooners bar was our bar of choice and the staff, Grace and Stanley, certainly know their jobs and were excellent bar staff. Overall we enjoyed the cruise, but feel that Princess need to up their game regards food and the temperature of the food. Would we sail again on Crown Princess, the answers to this is Yes we would, but would like to see standards improved somewhat. Read Less
Sail Date May 2017
Crown Princess - 13 May 2017 My wife and I have completed 25 previous voyages with Princess and six with P&O. Princess is one of our favourite cruise lines and their ability to cater for my wife’s gluten free diet has always ... Read More
Crown Princess - 13 May 2017 My wife and I have completed 25 previous voyages with Princess and six with P&O. Princess is one of our favourite cruise lines and their ability to cater for my wife’s gluten free diet has always been an important factor. We have also sailed with Holland America, Celebrity, Royal Caribbean, Azamara Club Cruises and Regent Seven Seas. We are not keen on the largest ships, so we have also patronised Azamara and Regent. We booked this ‘no-fly’ cruise as a late deal, because we had not been to Corsica for many years and had never visited Genoa. We also hoped that the weather in the Mediterranean would be better than in the UK. Loyalty benefits on Princess are more attractive than on P&O. Although these benefits do influence our choice of cruise line, the price, itinerary and the type of ship are equally important. The published itinerary for this voyage from Southampton included Barcelona; Ajaccio (Corsica); Civitavecchia; Livorno; Genoa; Marseille, Gibraltar; with six days at sea. We drove to Southampton and having delivered our bags to the porters outside the Ocean Terminal, we left our car in a pre-booked space in the nearby “Triangle” car park. Preferred check-in for the cruise was fast and efficient and having located our cabin, we discovered that it was ready. Our bags arrived within the hour. Our cabin – E216 The cabin was as expected – fairly compact but with a one comfortable chair, a refrigerator, a safe and sufficient drawers, shelves and hanging space for our clothes. The accommodation was perfectly adequate for a two-week cruise and the view over a lifeboat was only partially obstructed. Everything was spotlessly clean and our beds were comfortable, although the shower room was very small. Princess did not offer the usual bowl of fresh fruit – but that did not bother us, because fruit was always available in the Horizon Restaurant. Service from our steward, Ariel was first class. This cabin was more basic than cabins on some of the other Princess ships – and very different from the luxurious suites on Regent Seven Seas. However, we hadn’t paid Regent prices, so we got what we paid for. As Elite members of the Princess Captain’s Circle, we qualified for unlimited free laundry, plus an allowance of free Internet. The Wi-Fi service in our cabin was fine, even though the satellite Internet connection was fairly slow. As a gesture to British passengers (who were in the majority), TV channels included Sky News (in preference to CNN), Sky Sports News, several entertainment channels from the BBC and ITV, various European sports channels, and the customary BBC World and CNBC. Daytime activities The cruise staff organised a range of activities on sea days. Examples included trivia contests, dance classes, Zumba, carpet bowls, hoopla, name that tune and other game shows, bingo, arts and craft classes – and the “Princess Passengers’ Pop Choir (which performed towards the end of the cruise). On one morning, the cruise director conducted an interview with a guest celebrity, Harry Redknap, the football manager. My wife enjoyed the free Zumba classes and she used equipment in the fitness centre virtually every day. However, she was disappointed that she was not allowed to use the spinning bikes without attending or paying for a class. Other classes, including Pilates, were also chargeable. Humberto Neto, the Port Lecturer, delivered presentations for the various ports. Although his presentations included details of the ship’s organised shore excursions, he also offered useful guidance for passengers who preferred to explore independently. Entertainment There were various events in Club Fusion, Explorers Lounge, Wheelhouse Bar and the Piazza. A pianist, Ziggy abused the piano in the Piazza and reminded me of the famous Morecambe & Wise sketch with Andre Previn (when Eric Morecambe played the right notes, but not necessarily in the right order). The Prima string quartet also performed classical music in the Piazza. The “Movies under the Stars” big screen showed a selection of movies and live sports events throughout the day and into the evening. Love or hate it? I didn’t enjoy the constant noise in the pool area, but I was not prepared to pay $40 per day for peace and quiet in “the Sanctuary”. Most shows in the Princess Theatre started at 8 pm (which clashed with our preferred dinner time), followed by a repeat performance at 10 pm – which was rather late, after a tiring day ashore. I wish Princess would revert to occasional pre-dinner shows at around 6:30 pm. The first production show, “Magic to Do” was written specially for Princess Cruises by Stephen Schwartz, the composer of “Wicked”. It included a guest magician and was one of the best production shows we have ever seen on a cruise ship. The choreography and special effects were outstanding and the show was certainly on a par with the excellent Cirque de Soleil performances that Regent used to offer. Sadly, most of the other production shows were rather ordinary. There were also various guest performers. Tony Lewis (a Robbie Williams tribute act) was not to my taste, probably because I am not a fan of Robbie Williams. I didn’t attend Comedy Showtime “Laughs from London” by Jeff Stevenson although my wife said he was good. Impressionist Darren Altman (from Britain’s Got Talent) performed at 8 pm and should have returned at 10 pm. However, I understand passengers were unimpressed, so his second show was cancelled. Restaurants, etc The International Café in the Piazza was available 24/7 for teas, coffees pastries, toasted sandwiches and other snacks. The café is an attractive venue, although service tended to be slow at busy times. Desserts usually included several gluten free options. The Pizzeria and ice cream bars were situated close to the pool. Gluten free pizzas were always available to order. The Trident Grill served burgers and similar fare. We preferred to eat our breakfasts and lunches in the Horizon Court Buffet Restaurant. Many of the menus were geared to British tastes and we were impressed by the quality and range of options. Breakfast choices always included English smoked back bacon, as well as crispy bacon. English sausages, black pudding and grilled kidneys featured from time to time. Healthy options were always available. The extensive lunchtime display was much better than on P&O ships and my wife was impressed by the range of gluten free dessert options, which included mousses, filled meringues and gluten free pastries. Ordinary coffee and tea were always available from drinks stations in the Horizon Court. Various types of Twining’s teabags were available (in addition to the usual Lipton’s yellow label brand) teabags. The chilled lemonade was lovely. Cappuccino and similar espresso based coffees were chargeable options and passengers could purchase a coffee card costing $31 plus 15% service for fifteen specialty coffees. We prefer waiter service in the evening so for dinner, we patronised the Da Vinci Restaurant. We felt that standards had deteriorated since our previous Princess cruises. Some of our meals were first class. Others were disappointing. The cruise line used to source top quality beef from the USA. This time, some of the beef was very “chewy” and on one evening, none of the passengers on our table finished their strip steaks. Choices on the “always available” section of the menu have dwindled and beef fillet medallions have been displaced by burgers. Cheeseboards used to include four different cheeses, rotated daily. This time, the choice had dwindled to the same two cheeses every evening, Brie and Gouda. My wife must pre-order gluten free meals the previous evening. That is when the problems started, because many desserts on the standard menus are pastry based. Attractive gluten free alternatives were always on display in the buffet restaurant and should also have been available in the MDR. According to our head waiter, the diet chef could not prepare modified desserts or offer alternatives in the MDR. He offered to serve the chef’s special surprise dessert. I hope he was joking, because the special surprise was a bowl of jelly – or tapioca pudding as an alternative! The constant disappointments and aggravation were spoiling our cruise and we began to dread the repeated arguments with our head waiter. Consequently, my wife submitted a written complaint to the Food and Beverage Director, which had the desired effect. The chef started to offer a full range of gluten free alternatives, including delicious soufflés. The maître d’hôtel also presented us with a delicious gluten free cake, to celebrate our wedding anniversary. We did not use room service or any of the ship’s specialty restaurants. Ports of Call Barcelona - we had explored Barcelona on many previous occasions so this time, we used the metro and the FGC suburban train to visit the Monastery of Pedralbes, a delightful church, monastery and museum on the outskirts of the City. Highly recommended, as an alternative to the better known tourist attractions. During our return to the City, we visited El Corte Ingles, to purchase quality wines and liquor, to take back to the UK. Recommendations: Prior to the ship’s arrival in Barcelona, Princess encouraged passengers to purchase shuttle bus tickets costing $10. There is no need to use the ship’s service, because the port operates a shuttle bus, which runs frequently to the Columbus Monument, and costs 4€ for the round trip. Barcelona has an excellent integrated transport system (but beware of pickpockets). A one way ticket by metro, bus, funicular or train within zone one, costs 2.15€, but does not permit changes between different modes of transport. Consequently, a T10 multi-journey card costing 9.95€ is a useful alternative for passengers travelling together, who can share one ticket for 10 trips within zone one. Each trip, not exceeding 75 minutes, permits changes between different modes of transport. Ajaccio - We usually arrange independent excursions. Public transport in and around Ajaccio was limited and car rental for one afternoon would have been prohibitively expensive. Consequently, we booked a ship’s tour to the Prunelli Gorges, followed by a visit to a honey farm. This was an enjoyable excursion, through spectacular scenery. Civitavecchia - Having visited Rome on many previous occasions, we booked a rental car to travel to Lake Bracciano. We visited the castle and the three villages around the lake. The total cost of our full day tour by car was a fraction of the ship’s half day bus tour to Bracciano. Comments. You can travel into Rome very cheaply by train. To do so, you must use the free shuttle bus to the port gates, followed by a public bus to the railway station. We also noticed many vendors at the shuttle bus terminal, selling day tours to Rome for less than 30€. Livorno - Comments. Passengers are not allowed to walk within the port area so unless you purchase a ship’s excursion or use a taxi, you must purchase tickets for the shuttle bus, which costs 5€ for a day pass – or 12€ for a return ticket to the railway station. Having visited Pisa and Florence previously, we travelled by train to the medieval walled city of Lucca. There are plenty of interesting museums etc. Lucca is worth a visit and I also recommend a walk around the walls. There are two trains per hour from Livorno to Lucca, via Pisa. Genoa - The ship’s visit to Genoa was cancelled for “operational reasons” (which were never explained). Consequently, Crown Princess anchored off Santa Margherita. We were very disappointed, because Genoa was one of the reasons we had booked this cruise. Having visited Santa Margherita on three previous occasions, we decided to stay aboard the ship. We were glad we had not purchased tickets for the official walking tour of Genoa, organised by the City Tourist Information Office. Marseille - Recommendation: Princess charged $14 for their shuttle bus to the Old Harbour. However, the port also operated a free shuttle bus, which terminated near to the Cathedral – an easy fifteen minute walk to the Old Harbour. The free bus was crowded and some passengers had to stand. It was not as frequent as the ship’s shuttle bus, so for this port, passengers might prefer to pay. We travelled into Marseille on the free shuttle bus and purchased tickets for the passenger ferry from the Old Harbour to the island fortress of Château d'If. The Château is a former prison which featured in Alexander Dumas’ book, the Count of Monte Cristo. The location was also the backdrop for the film, the Man in the Iron Mask. Well worth a visit. Gibraltar - As far as we were concerned, this was a shopping destination. We walked to the Main Street to compare prices, but returned to the duty free shop at the cruise terminal. Prices in the port’s duty free shop were much lower than in the Main Street or aboard the ship. Overview This voyage was very different from any of our previous Princess cruises. The ship sailed from Southampton so not surprisingly, most of the 3,000+ passengers were British, with a sprinkling of Australians and a few other nationalities. The cruise lacked the usual international flavour, because many activities were aimed at the British market. With so many Brits aboard, most passengers observed the dress code on the three formal nights. The Captain, the cruise director, some of his staff, and most of the entertainers were British. So in many respects, this voyage resembled a P&O cruise. On-board sales generate a significant proportion of the company’s profits and we experienced “hard sell” tactics. Prices were geared to American, not British, expectations and many items were more expensive than on P&O. Very few bottles of wine cost less than $29. One pint of draught Heineken beer cost $7.25 (or $8.25 for two pints, during happy hour) and all drinks attracted an additional 15% service charge. We were deluged with invitations to “champagne art auctions”, offers of reduced price spa treatments, promotions from the EFFY jewellery shop and repeated “half price sales” from the boutiques. All of the ship’s excursions were over-priced (although that criticism applies to most cruise lines). The ship’s photographers were a menace, when they obstructed the gangways at every port and tried to take passengers’ photographs. Port shuttle buses were a rip-off and we were not impressed by some of the sales tactics. None of this came as a surprise. We got what we paid for and enjoyed many aspects of the cruise. The only real problem was caused by chef’s reluctance to cater adequately for passengers who must adhere to a gluten free diet. Princess Cruises in Southampton have not yet acknowledged my wife’s letter of complaint, which says little for their concept of customer care. However, we know from past experience that Princess can do better. So would we book again with Princess? The answer is a definite maybe, although I am not sure we would choose another cruise from Southampton. However, Princess offer some attractive long haul itineraries, so the destination and itineraries will be deciding factors. Read Less
Sail Date May 2017
Cabin ok disabled cabin was supposed to be a upgrade but ended up with no bath but very large room. Cabin service steward great, Ship ok but not as modern as royal princess. Food ok some good nights and some average food was often cold. ... Read More
Cabin ok disabled cabin was supposed to be a upgrade but ended up with no bath but very large room. Cabin service steward great, Ship ok but not as modern as royal princess. Food ok some good nights and some average food was often cold. But I seemed to have chosen a good choice and enjoyed my meals on the whole. The food in the horizon café was hot and a good choice but didn't like the melamine plates etc and was a bit chaotic, the Botecceli resteraunt was better especially the afternoon tea. Generally enjoyed the cruise, staff were helpful shows were ok but the Robbie Williams tribute was very good. Would we cruise again with Princess yes defo but would go on the newer ships. The Royal princess had better TVs for viewing films you could start the film whenever, and not being over interested in the shows or gambling this was a brill thing. Read Less
Sail Date May 2017
This was our first experience of Princess cruise ships and therefore the comments should be viewed in conjunction with those more familiar with the line. Boarding was ok but could have been handled a bit better. The staff in the terminal ... Read More
This was our first experience of Princess cruise ships and therefore the comments should be viewed in conjunction with those more familiar with the line. Boarding was ok but could have been handled a bit better. The staff in the terminal were friendly but seemed a little unsure when it came to dealing with Southampton boarding specifics and loading took longer than we were used to. There was little help from staff as we entered the ship as to where we should go to find our cabin but they seemed friendly enough. Once we located our cabin our cases had already arrived – even if they had been left in a way that completely blocked entry to the cabin. The cabin itself was adequate if a little smaller than we had been used to on Cunard ships. Again the bathroom was functional but the decoration and facilities tired. Our first stop was Guernsey. This stop required passengers being tendered to the Island. The process took hours and certainly was a distraction to the day. In fairness there were a lot of passengers to get onto the small lifeboats being used by the ship. We were lucky and only had to wait for about an hour and a half but those sitting next to us who had tickets with numbers over 500 above our number must have wondered if they were going to get off the ship before nightfall. Returning to the ship was slightly better as we seem to have used some larger ferries based on the island. Dinner on our first night was ok but certainly not up to the standard we come to expect on Cunard ships. On the second evening we asked for a table for 2. Non were available in our dining room and we were then taken to another dining room where we we had a table for 2. I was extremely surprised that at the end of our meal having asked for an espresso coffee this was an extra charge. At the beginning of the cruise we had opted for free dining but unfortunately we never managed to get a table for two which we preferred as I have very poor hearing. The options were either to share, which we did on occasions, or move to the fixed table dining room which was ok except it required quite a complex walk and also the staff managed to lose our bottle of wine twice. In fairness they did provide complementary glasses but nevertheless the organisation seemed very poor. Unlike our last, and previous, cruises with Cunard, just about everything not directly associated with food in the dining rooms was an extra charge. I have already mentioned the espresso at dinner but also ice creams were extra as was the use of the laundry or service to rooms. On one occasion I managed to get a bed on what was called the sanctuary only to find that I was going to be charged $20 for the privilege. Having spoken with a number of passengers who have travelled with Princess boats in the past the general consensus of opinion seemed to be that Crown Princess fell well short of expectations for most. Read Less
Sail Date May 2017
We booked this through Virgin holidays as we had to use a credit note. As it wasn't a Virgin cruise they went interested in helping. We contacted Princess cruises to explain that it was our Anniversary and the wife had special dietary ... Read More
We booked this through Virgin holidays as we had to use a credit note. As it wasn't a Virgin cruise they went interested in helping. We contacted Princess cruises to explain that it was our Anniversary and the wife had special dietary needs as she doesn't eat meat fish nuts or eggs, we were assured this would be dealt with. The shop was late docking in Southampton due to adverse weather conditions on its previous sailing, I totally except this but the Port of Southampton is a poor design for traffic when the ship is late. Perhaps they should have a park and ride system and bus people to the dock. We eventually boarded and yes it's a large ship holding 3000+ passengers. Our cabin was on the plaza deck room 206 with window view. Room was clean but small not suitable if you don't like small spaces. Our cabin boy Ronald was very nice friendly and nothing was too much trouble. Oh I forgot to mention when queuing at customer service to check in and collect your cabin key look for the person who has the form where you can sign to say you don't want to pay the daily gratuities. I personally will tip individuals who deserve it, it wouldn't surprise me that Princess cruises use the gratuities to boost the wages of the staff as many are not that we'll paid for the hours and work they do. On to the dining and first night we went to the Michalangelo dining room, imagine our dissapointment to find the staff including the head waiter were unaware of my wife's dietary needs. It took a lot of persuading to get my wife's meal requirements. It seems that the cruise company would rather treat everyone the same and not as individuals. The communication is distinctly lacking from this company, we had anytime dining and reception didn't explain that we could use other restaurants namely the horizon buffet restaurant on deck 15 we found this out from another guest. There are plenty of sunbeds although they are positioned rather close. There's plenty of entertainment although I was disappointed to find smoking was allowed in the casino. Princess cruises go above and beyond in trying to get as much money from you. The trips were far too expensive as was the photo packages. The ports we visited were really good although if you didn't book one of their trips you had to find out things like the courtesy buses etc yourself or from fellow guests who had been there before. It would take a lot to persuade us to travel again with Princess cruises Read Less
Sail Date May 2017
Still a Princess fan at heart and there was much to enjoy on this cruise but with certain notable exceptions ,I feel that the overall experience was not quite as good as in the past. The good International cafe was our favoured venue ... Read More
Still a Princess fan at heart and there was much to enjoy on this cruise but with certain notable exceptions ,I feel that the overall experience was not quite as good as in the past. The good International cafe was our favoured venue for breakfast, The team that work this venue were simply outstanding in every respect and made the experience something to look forward to. Even at busy times they remained efficient, effective and helpful. We've never had a bad cabin steward and yet again we were not disappointed' Free shuttles at Le Verdon (into Soulac Sur Mer) and Bilbao were most welcome. Phillip Browne on the final night was very entertaining. Magic To Do was a welcome change from the usual production company show. Port adviser a great source of information for the independent traveller. Food at Lunch and Dinner varied from the good to excellent. Embarkation and disembarkation flawless. Slipping First morning Bing Bong Calls on the PA in the cabin at 6.10am, 6.30am and 6.45am well timed to wake me up three times!!! Photographers at the end of the gangway a menace. Price of Ship's Tours excessive. Tables for two with one 'chair' a sofa not very comfortable. Wine tasting pretentious twaddle. Wines cheap and in some cases nasty. Ridiculously overpriced. $45 for a Chilean Shiraz I'd bought the previous week in Sainsbury's for less than $10 was the 'best wine'. Climate change denial concerning. Upsell even when eating Dinner. Waiters appeared less organised and more rushed than usual. Enrichment minimal. Too long a wait, at peak times, to get back on the ship after a port of call. Would I go again? Maybe given the right itinerary. Read Less
Sail Date May 2017
My husband had some medical treatment so thought it would be good for him to recouperate so booked on Black Friday. Unfortunately on11 April he had another operation and although able to travel was not well enough to get off the ship. ... Read More
My husband had some medical treatment so thought it would be good for him to recouperate so booked on Black Friday. Unfortunately on11 April he had another operation and although able to travel was not well enough to get off the ship. Room excellent (same as Azura). Cabin Steward good except for one mistake. Food good for us although some people did not agree. Found it better than P & O. Had not been on Princess line for some time. Entertainment generally good although too many tribute artists who were not that good. Some acts excellent. Do not like the Outdoor film area particularly April/May from UK to Med. Weather inappropriate although some people were in the rain and with rugs around them. Crazy. Not comfortable seating areas around pool all jammed together with the usual early morning pegs and towels and bags but no passengers. Staff did not stick to the notice that after a certain period of time if no passenger items would be removed to give people a chance to sit out. Atrium entertainment extremely noisy around a lot of the floors of the ship and could not hear the reception area people because of the noise. Reception Staff. Some not helpful with a slight attitude problem others excellent. More training needed. If they did not know an answer they should say they do not know but will find out and leave a message on the room phone. First morning for breakfast in restaurant there was chaos with staff who may have just got on the ship. Took about 1.5 hours to get served and then it was incorrect. Maitre D' called too room numbers but nothing actually done. They must have thought it would keep us quiet. Restaurant service sometimes very slow so missed show. Shuttle Bus services: not as good as other shipping lines when docked in port areas where passengers not allowed to walk to gate. Usually provided by dock authorities but at Marseilles Princess own but charge $14 return to old port which was excessive for a relatively short ride. Many people very angry that they did not tell passengers of free port shuttle a few hundred yards from the ship. This did not go in as far as Princess one but options should have been given. Had some difficulty with some services and became irate so saw a "sensible" receptionist who said we could reduce the gratuities which we did. Generally found ship a bit too large for our preference. Disembarkation: 1.5 hrs late because of delay due to bad weather but went fairly well. Would probably try another cruise now that we know how they operate and learned a lot from passengers waiting to leave the ship a bit late but knowledge for later. Read Less
Sail Date April 2017
My husband and I travelled on the Crown Princess around the Mediterranean, leaving Southampton on 22 April 2017. Cruise number 3711. First, the good points…the ship was clean and the food was enjoyable. The ports of call were all ... Read More
My husband and I travelled on the Crown Princess around the Mediterranean, leaving Southampton on 22 April 2017. Cruise number 3711. First, the good points…the ship was clean and the food was enjoyable. The ports of call were all very interesting. The cabin steward Alan was excellent as were all the restaurant and bar staff. The evening shows in the theatre were good…presuming you could get there in time to get a seat. The embarkation went well with no delay. We were in a mini suite D720, and are Elite level. However, we were very disappointed with the cruise for the following reasons:- 1) There were NO lectures at all, one of the things we normally enjoy. There were just two hour long interviews with an actor from Coronation Street (which we do not watch) and a royal news person…very much just telling us everything we have seen in the news (yawn yawn). 2) The first theatre performance was at 8 p.m. not the normal 8.30. This meant hurrying our meal every evening to ensure a seat. 3) In Marseille, we were told there was a shuttle bus to the town which cost 7 dollars each in each direction. However, when we were on the way back from our morning tip, we saw a FREE SHUTTLE BUS supplied by the port authority, just a hundred yards or so from our ship. We watched from our balcony and saw lots of people coming off this shuttle each time it pulled up…....and they ALL walked past our ship to the MSC ship berthed behind us, so obviously people on that ship had been told about it. Talk about money grabbing!!! 4) The whole experience was one of constant ‘Nickle and Dime - ing’ trying to exhort money from the passengers, by ‘EFFY’ jewellery sales ( often four presentations a day) constant art auctions and SPA promotions. 5) No free Princess bags. as on previous Princess cruise 6) A charge of $3 to use the washing machines and $3 to use the dryers….FREE on P&O!!!! 7) The shore presentations were at 9.15 a.m. …much too early, then leaving nothing to do for the rest of the day, after rushing breakfast as well. 8) Genoa. Went to a ‘sit down’ breakfast. My cornflakes did not arrive, my eggs came but no bacon. By 9.45 everyone else on my table had finished and I gave up. 9) The price of wine was extortionate. We ordered a bottle that was on ‘special offer’ for $33. But the waiter came and said they had run out of that one, but would give us a dearer bottle for the SAME PRICE. However, on out printout we had been charged $55 for the wine (this did include the 15% service charge).. We complained to reception. Some time later we were told ‘the wine waiter advised you it was a more expensive wine’. Luckily our friends were on our table and also heard what the waiter had said. After 2 days and numerous phone calls, we were finally told “as a gesture of goodwill, your account has been amended to $33’ . NO APOLOGY. Still implying we were in the wrong. We have had 18 previous cruises so we know what we normally expect to have on the cruises. We also had a very good cruise on the Emerald Princess in 2016, that had none of the above issues. WE WILL NOT BE CRUISING WITH PRINCESS AGAIN. Read Less
Sail Date April 2017
Cabin C252- a SAFETY HAZARD for sure-folded up bunk beds on side walls, no room to get down the sides of the beds plus head hits bunk beds causing bruised head and shoulder and broken eye glasses. These bunk beds do not show in the room ... Read More
Cabin C252- a SAFETY HAZARD for sure-folded up bunk beds on side walls, no room to get down the sides of the beds plus head hits bunk beds causing bruised head and shoulder and broken eye glasses. These bunk beds do not show in the room layout on line that we had access to. Also the picture did show 2 chairs, we had only one. Does it seem reasonable to not have 2 chairs in a cabin meant for apparently 4 guests??-if your use the offending bunk beds. Shabby carpets in cabin-carpeting being replaced in hallways on ship. The smell was not good for those suffering from asthma etc. It took me at least a week to adjust and get my allergies under control. The Sanctuary-from day one, was under construction. At the end of the trip (28 days) the shower stalls outside by the Sanctuary pool and hot tubs, were not working. They were retiling them. There were work buckets and equipment there all the time. Areas were roped off. The cabin mattress definitely needed to be replaced. We asked for an egg crate topper and this is what we got. Our steward ever so nicely put 2 single egg crates one beside the other on the bed but because they were too wide he overlapped them right down the middle of the bed. As a result, we had a little mountain range from the top to the bottom of the bed making sleeping very uncomfortable!! Several of the wooden deck chairs outside on the Promenade deck were broken. The backs wouldn't stay upright. The chairs themselves were very worn. Generally, we think the meal choices were not nearly as good as we have experienced on Princess in the past. The menues were repeated frequently. Knowing that guests were on the ship for 4 weeks, this should not happen. Many people commented that the entertainment was not up to their expectations. We spoke with several people who were not happy with this cruise. Several thought it was lacking in so many ways especially in the entertainment area. For the first half of our cruise, April 8-April 22, there was almost no "party" atmosphere and for the second half of our journey, April 22 to May 6, I believe there were exactly 3 sail away deck parties-2 were pitiful but the last one from Gibraltar was fun. Information seemed to be in short supply about so much. The last evening at sea was a good party in the Piazza. We also heard that the ship is going in to be refurbished or perhaps it is currently under way?? The elevators were constantly having maintenance done to them hence fewer elevators for the movement of guests around the ship-long waits. Signs everywhere saying wet paint or wet shellac were posted. False telephone messages saying there's been an emergency and you should go to your Muster Station immediately. Once there, there was no crew to tell you that this was an error! We heard of this happening 3 different times on 3 different days. Unacceptable line ups waiting to reboard the ship from ports of call. This trip seemed like a second class cruise. There was too much inconvenience for the guests at every turn. Shaby carpets, broken deck chairs, poor mattresses. In 28 days, not once did we see the Captain. Read Less
Sail Date April 2017
This was our first TA and we had chosen the Crown Princess because we had been on the Caribbean Princess at the end of 2016. That experience was only okay, but we got a good price for our accommodations based on a "Hugh" onboard ... Read More
This was our first TA and we had chosen the Crown Princess because we had been on the Caribbean Princess at the end of 2016. That experience was only okay, but we got a good price for our accommodations based on a "Hugh" onboard credit, and had hoped that the dining and entertainment would be better because of the length of the cruise. We were on board for 14 days, ending at Southampton, UK. What we found was that this cruise did not even live up to our Caribbean Princess experience. The buffet experience was horrible, with much confusion in the cramped spaces in the serving lines. This is the same layout as our previous experience, and we never deliberately eat where there is a "sneeze-guard" but on excursion days we had no choice but eat there are eat nothing. The International Cafe simply cannot accommodate the number of guests trying to get breakfast before early disembark when in port. Never did we have anything except COLD food. The warming lights did not keep food warm. I had a made to order omelet twice, and one of those times I got someone else's order. Not having enough time to order another one, I ate what I got. Dining room experiences were disappointing too. We ate mostly at DaVinci. It took way too long when we sat with 3 other couples, taking more than 2 1/2 hours, One time my Romaine lettuce in my Caesar salad had rotten pieces in it (only 4 days into the cruise). The matre d came and took it away, and made a big deal about the chef wanting our stateroom number, but they never even sent a note, much less a complementary upgrade meal. The menu was well below the standard of our previous cruise, with the "beef" choice on the left side of the menu being a "hamburger" of the day, instead of a true "beef" choice. The best hamburgers were on deck. Why would anyone want a hamburger at the sit down dining room. Also, we observed the Matre D speaking condescendingly to both employees and to guests. We had two experiences in upgrade restaurants. The cost had gone up, and we had to pay an additional $10.00 above the upgrade price to get a supplemental entree. Simply unacceptable. We were to the grill and to the Italian restaurant. I will say they were better than the Dining Rooms, but not enough for us to ever pay for the upgrade again. The entertainment during the first seven days out was in a single word "awful". The guests soon caught onto the fact that we needed to be in the theater 40 minutes ahead of the show to even get a seat. Guests were "holding" seats, and in the end, many sat on the stairs, an obvious safety issue. The staff did nothing to remove guests who were sitting on the stairs. This happened each night we attended during the 14 day cruise. The entertainers were awful as well, The female solo entertainer and the male solo piano player were not even marginal. We got up and stumbled over people sitting on the stairs to get out of the piano player's set early. We don't do that kind of thing, respecting the artist, but in his case....we were "out of there". The only bright spot was the English entertainer who sang....that was the highlight of the entertainment cycle for us and we saw two different shows he presented. The ship seemed to be aging and could use a facelift. We did appreciate our steward and she went out of her way to assist when the hairdryer didin't work, and she gave us her personal hairdryer for two days until the electrician finally made it to our cabin to fix it. Don't plan on relying on the Internet package. It took way too long to log in and we finally got a credit back on our purchase. My key card quit working an average of once a day, some days more than once and other guests had the same problem. The ports and excursions were very enjoyable, and my hat is off to the excursion managers. We did create our own private tour in North Spain because the ship could not provide what we were wanting to see. Based on this experience, we would say that we WOULD NOT make Princess our first choice in the future. We will go back to Norwegian as our first choice. This fall we are doing another TA from the Canary Islands to Colon, Panama. We will be using Pulmantur Monarch of the Seas. Our experience on Crown Princess will not stop us from another TA experience, but we will avoid Crown Princess specifically and be very cautious with Princess in general. Read Less
Sail Date April 2017
We wanted to take a transatlantic cruise and especially visit Fatima and Normandy. Overall the ship is ok, but dated. The ship holds over 3000 passengers, the Princess Theater holds maybe 1000. The shows were averge, the solo singers ... Read More
We wanted to take a transatlantic cruise and especially visit Fatima and Normandy. Overall the ship is ok, but dated. The ship holds over 3000 passengers, the Princess Theater holds maybe 1000. The shows were averge, the solo singers were very good. Unless you were able to get to the show before 7:30, you cannot get a seat. The food in the specialty restaurants, Sabatinis and Crown Grill, was excellent. The food in the main dining room (Botticelli) was average. The phone in our cabin never worked. Princess advertises EZ air, however, you can only use it in the US. Princess rep never told us. Therefore, we had to get our boarding passes at the airport. Princess advertises robes in the cabin, we requested them, but, were told they ran out. Too many passengers. There were plenty for sale in one of the shops. Everything on the ship is sell, sell, sell. Fortunately our shore excursions were very good. We booked them thru Princess. Read Less
Sail Date April 2017
We have always taken transatlantic cruise on other Princess ships and had great experiences. However on this cruise there were numerous issues. -The first night in the dining room we were given 3 pats of butter at a table with four ... Read More
We have always taken transatlantic cruise on other Princess ships and had great experiences. However on this cruise there were numerous issues. -The first night in the dining room we were given 3 pats of butter at a table with four people. the assistant waiter said he could not give us more because the supervisor was watching him. -The service in the dining room was extremely slow. After ordering an appetizer it took 45 min. to arrive. By the end of the cruise we were eating at the buffet. -The quality of the food has been down graded. We have been on 3 princess cruises since last Aug and could see a big difference. -We always go to the Crown Grill on each cruise. However we were surprise to see that not only was the food of lesser quality, there was an additional charge over and above the $29 for any extras on the main menu of $10. -For breakfast I always look forward to the corn-beef hash. This trip they changed the recipe and you could not recognize it as corn- beef it was more like creamed potatoes. -Ice cream machine broken -ran out of bacon -ran out of cream for coffee -Major rug installing all away across. Had an allergy to the material being used and needed medication and mask to wear. -In-Room bathroom had an odor. We Left the door opened but this did not help. -No place to play card with 7 days at sea. Read Less
Sail Date April 2017
We were primarily interested in visiting St. Petersburg andit was the highlight of the trip..The other ports were less interesting...The stop in Poland was good and suprissing and again the weather was beautiful...The other ports were ... Read More
We were primarily interested in visiting St. Petersburg andit was the highlight of the trip..The other ports were less interesting...The stop in Poland was good and suprissing and again the weather was beautiful...The other ports were primarily time fillers...The crew was absolutely excellent...The food was mediocre to say the best and there was a lot of discussion by the passengers about the disappointment...We were permitted to upgrade to the steak or hamburger restaurants but the steaks were nothing extra and that was after the excessive fee to be able to eat there and also pay for the steaks.......The hamburger restaurant charged an entry fee of 12.00 per person and then one had to buy the hamburgers...Noticed not a lot of passengers took to the hamburger restaurant... The entire crew appeared to be well trained and every individual was always cordial and tried to please . The boarding and departure was timely and well done. Read Less
Sail Date April 2017
We have taken at least 50 cruises on many different ships and were always happy with our choice. We went on the Crown Princess on Mach 25 with a group of 17 friends. Upon arrival in our cabin (B605) we noticed a terrible banging coming ... Read More
We have taken at least 50 cruises on many different ships and were always happy with our choice. We went on the Crown Princess on Mach 25 with a group of 17 friends. Upon arrival in our cabin (B605) we noticed a terrible banging coming from the hallway, We immediately went to the passenger service desk and were told there were no available cabins and they would try to look into the problem, Two sleepless nights later (earplugs and two pillows over my head did not diminish to banging enough to sleep) my husband said we were getting off as soon as we arrived in Antigua and flying home. The noise was that bad! Luckily for us, although not for someone else, someone was taken off the ship in an ambulance in Antigua and I again ran to the passenger services and we got that cabin (C616). That was very quiet, but whenever we passed cabin 606 we heard the same banging and were very sorry for those unfortunate guests. That meant the banging was on two decks and on both sides of the ship! This lasted for the entire 8 days of the cruise. Our new cabin's balcony was covered with rust and the chairs stained with paint and very dirty. Our friends had a toilet that only flushed once in a while for the entire cruise. Others also complained about the rust on balconies and the dirty condition. Friends who are elite were disappointed with their amenities compared with other cruise lines. The ship needs a major overhaul. This is not sold as a second tier cruise ship and it should be rust free and refurbished to reflect its first class status. On the plus side, the food and service was very good as was the on board entertainment. Cabin steward was wonderful and waiter tried very hard, which I know is difficult with a table for 10, We were mostly happy with the dining experience and did not try any special restaurants. Horizon Court was adequate for lundh and we were always able to find seats there. We always enjoy the trivia and games and those were plentiful. I think we will now consider the age of the ship when we pick a cruise Read Less
Sail Date March 2017
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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